Mitel 5700 Admin Guide

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Administrator Guide

Release 1.1

ADMINISTRATOR GUIDE

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Notice

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

Mitel Networks and the MITEL logo are trademarks of Mitel Networks Corporation.

VCON is a trademark of VCON Ltd. MeetingPoint is a registered trademark of VCON, Inc., in the United States.

Microsoft, Windows, NetMeeting and the Microsoft Internet Explorer logo are registered trademarks or trademarks of Microsoft Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

). The

Revision A

March 2003

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Limited Warranty

Mitel Networks Corporation. warrants that SOFTWARE will perform according to accompanying user documentation for a period of 90 (ninety) days from the date of receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of Mitel Networks Corporation. has not been installed or upgraded according to accompanying documentation from Mitel Networks Corporation. or been subject to misuse, misapplication, negligence or accident while in the hands of the purchaser.

GRANT OF LICENCE Mitel Networks Corporation grants the Purchaser a non-

exclusive and non-transferable license to use the SOFTWARE product and to make one copy solely for backup or archival purposes, which may include user documentation provided via online or other electronic form. Additional copies may not be made nor may anyone else be allowed to copy or otherwise reproduce any part of the licensed software without prior written consent of Mitel Networks Corporation.

LIABILITIES Mitel Networks entire liability and the Purchaser’s exclusive

remedy shall be at Mitel Networks option, either return of the price paid or repair/ replacement of the Product not meeting Mitel Networks declared Limited warranty. Mitel Networks or its suppliers shall not be liable in any event to anyone for any indirect, incidental, consequential, special or exemplary damages including without limitation damages for loss of business profits, business interruptions, business information or other pecuniary loss arising out of the use of or inability to use the said Product even if advised of the possibility of such damages. In any case, Mitel Networks entire liability under any provision of this agreement shall be limited to the amount actually paid by the Purchase for the Product.

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About this Administrator’s Guide

This Administrator guide explains how to work with the Mitel Networks™ 5700 Voice First Application (5700 VFA) system. The following chapter summary briefly describes this guide’s contents:

Chapter 1 Welcome to 5700 Voice First Application

Introduction to the 5700 VFA and to this Administrator’s Guide

Chapter 2 Getting Started

Instructions for installing the 5700 VFA.

Chapter 3 A Quick Tour of the 5700 VFA Administrator

Brief description of the main 5700 VFA applications’ screens.

Chapter 4 Administering the 5700 VFA

Procedures for configuring administrators and 5700 VFA, monitoring status within the video network, and setting up hunting and administrative groups.

Chapter 5 Setting 5700 VFA System Properties

Descriptions of the various properties that comprise the 5700 VFA system configuration.

Chapter 6 Defining End Point Nodes

Procedures for defining registered end points which run Mitel Networks or third-party videoconferencing applications.

Chapter 7 Registering Gateways

Procedures for registering, setting up a gateway’s 5700 VFA configuration and setting up available gateway services.

Chapter 8 Registering an MCU

Procedures for registering, setting up an MCU’s 5700 VFA configuration, defining MCU service properties, and setting up MCU service permission groups.

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Chapter 9 Neighboring Zones

Procedures for setting up an 5700 VFA-managed network that includes more than one zone of videoconferencing users.

Chapter 10 Registering with LDAP Directories

Procedures and required information for setting up the 5700 VFA configuration in online directory servers such as ILS and NDS.

Chapter 11 Initiating Videoconferences From the 5700 VFA

Administrator

Instructions for setting up and starting videoconferences from the Administrator application.

Chapter 12 Setting Up Ad-hoc Videoconferences Managed

by a 5720 VCB

Instructions for setting up a Mitel Networks 5720 Video Conference Bridge for initiating ad-hoc multipoint videoconferences.

Chapter 13 Customizing the 5700 VFA Administrator

Procedures for customizing the Administrator application according to your personal preferences.

Appendix A MeetingPoint End Point Properties

Definitions of configuration properties for MeetingPoint

4.5 (and higher) end points.

Appendix B 5760 Videoconferencing Appliance End Point

Properties

Definitions of configuration properties for Mitel Networks 5760 Videoconferencing Appliance end points.

Appendix C QoS Priority Values

List of available QoS priority level settings for IP Precedence and DiffServ.

Appendix D Using Accord™ MGC with the 5700 VFA

Instructions for setting up the Accord MGC’s configuration for management within the 5700 VFA network.

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Appendix E Upgrading 5760 Videoconferencing Appliance

Software

Procedures for updating your Mitel Networks 5760 VCA devices to the latest software version.

Appendix F Setting Up The 5020/5220 IP Phone To Work

With 5700 VFA

Procedures for programming a “Video” key on the 5020/5220 IP Phone.

Appendix G The 3300 ICP and the 5700 VFA

Procedures for 3300 ICP-related programming.

Mitel Networks Technical Support

This Administrator’s Guide was designed to help you set up and work with your 5700 VFA easily so that you can enjoy its many features.

If a situation occurs that is not covered by the supplied documentation, please request help from our Technical Support channels. Mitel Networks Corporation will make its strongest efforts to help you resume your videoconferencing as soon as possible.

! Contact your local Mitel Networks distributor, and request assistance from its

technical support department.

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1 Welcome to 5700 Voice First Application

1.1 About the 5700 VFA Server ................................................................. 1-1

1.2 5700 VFA Administrator ...................................................................... 1-2

LDAP Proxy ......................................................................................... 1-3

1.3 Glossary of 5700 VFA Terms............................................................... 1-3

2 Getting Started

2.1 Minimum System Requirements .......................................................... 2-1

5700 VFA Server .................................................................................. 2-1

5700 VFA Administrator Application .................................................. 2-1

Mitel Networks 5720 Video Conference Bridge .................................. 2-2

2.2 Installing the 5700 VFA Server ............................................................ 2-3

2.3 Installing the 5700 VFA Administrator ................................................ 2-5

2.4 Installing the 5720 VCB ....................................................................... 2-6

2.5 Replacing the License Key ................................................................... 2-7

2.6 Running the 5700 VFA ......................................................................... 2-8

2.7 Basic 5700 VFA Operations ............................................................... 2-10

2.8 Voice First Mode ................................................................................ 2-10

2.9 Non-Voice First Mode ........................................................................ 2-11

3 A Quick Tour of the 5700 VFA Administrator

3.1 The Main View ..................................................................................... 3-2

Connected 5700 VFAs.......................................................................... 3-2

Registered Nodes .................................................................................. 3-3

Performing Tasks in the Main View..................................................... 3-4

Multiple Selection................................................................................. 3-4

Filtering the Main View........................................................................ 3-5

3.2 The Node Status View .......................................................................... 3-5

3.3 The Login Status View ......................................................................... 3-6

3.4 The Event Log ...................................................................................... 3-6

3.5 LDAP Servers ....................................................................................... 3-7

3.6 The Mitel View ..................................................................................... 3-7

4 Administering the 5700 VFA

4.1 Setting Up Administrators .................................................................... 4-1

Adding an Administrator ...................................................................... 4-1

Changing Administrator Properties ...................................................... 4-3

4.2 Editing Nodes ....................................................................................... 4-4

Adding Nodes ....................................................................................... 4-4

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Deleting a Login Request ......................................................................4-6

Setting a Node’s Properties ...................................................................4-6

Finding Nodes and Objects in the Administrator ..................................4-7

Editing Multiple Nodes .......................................................................4-10

Changing Directory Numbers..............................................................4-11

Deleting a Node...................................................................................4-12

4.3 Registering 5020/5220 IP Phones .......................................................4-12

To add a phone: ...................................................................................4-13

To change the name of the phone in the list:.......................................4-15

4.4 Status Monitoring ................................................................................4-16

Monitoring Nodes in the Main View ..................................................4-16

Viewing the Login Status ....................................................................4-16

Viewing the Node Status .....................................................................4-17

Event Log Monitoring .........................................................................4-20

4.5 Setting Up Templates ..........................................................................4-25

Editing a Template ..............................................................................4-26

4.6 Adding Hunting Groups ......................................................................4-27

General Properties ...............................................................................4-28

Call Forward Properties.......................................................................4-29

Hunting Group Properties ...................................................................4-30

Hunting Group LDAP Properties ........................................................4-31

Additional ID Properties .....................................................................4-32

4.7 Adding an Administrative Group ........................................................4-33

Changing Group Member Properties...................................................4-34

4.8 Adding a Short Dial Number...............................................................4-35

General Properties ...............................................................................4-35

Call Forwarding Properties .................................................................4-36

LDAP Properties .................................................................................4-37

Additional ID Properties .....................................................................4-37

5 Setting 5700 VFA System Properties

5.1 5700 VFA Properties.............................................................................5-2

Connection Properties ...........................................................................5-2

System Info............................................................................................5-4

Dial Plan ................................................................................................5-5

LDAP Settings.......................................................................................5-9

5.2 Call Control Properties ........................................................................5-10

Bandwidth Control ..............................................................................5-10

Call Settings ........................................................................................5-12

Ad-hoc Resources................................................................................5-13

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5.3 ISDN Routing Properties .................................................................... 5-14

System Location ................................................................................. 5-14

Dialing Prefixes .................................................................................. 5-14

5.4 Security Properties.............................................................................. 5-15

Security Mode..................................................................................... 5-15

License ................................................................................................ 5-17

Non-Registered Devices ..................................................................... 5-19

5.5 H.323 Gatekeeper Properties .............................................................. 5-20

Zone Settings ...................................................................................... 5-20

Advanced Settings .............................................................................. 5-22

5.6 Reporting Properties ........................................................................... 5-23

Billing ................................................................................................. 5-23

Event Log............................................................................................ 5-24

6 Defining End Point Nodes

6.1 Setting Up an End Point........................................................................ 6-1

6.2 Setting End Point 5700 VFA Properties ............................................... 6-3

General Properties................................................................................. 6-3

Status Properties ................................................................................... 6-4

Call Forwarding Properties................................................................... 6-5

Bandwidth Control Properties .............................................................. 6-7

Pickup Permissions Properties.............................................................. 6-8

MCU Services Properties...................................................................... 6-9

Gateway Services Properties .............................................................. 6-10

ISDN Call Routing Properties ............................................................ 6-12

Product Information Properties........................................................... 6-13

LDAP Properties................................................................................. 6-14

Additional IDs Properties ................................................................... 6-15

7 Registering Gateways

7.1 Logging in a New Gateway .................................................................. 7-1

7.2 Setting Gateway Properties................................................................... 7-4

General Properties................................................................................. 7-4

Product Information Properties............................................................. 7-5

ISDN Dialing Properties....................................................................... 7-6

7.3 Setting Gateway Service Properties...................................................... 7-8

General Properties................................................................................. 7-8

Bandwidth Control Properties .............................................................. 7-9

7.4 Gateway Service Hunting Groups ........................................................ 7-9

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8 Registering an MCU

8.1 Logging in a New MCU........................................................................8-1

8.2 Setting MCU Properties ........................................................................8-3

General Properties .................................................................................8-3

Bandwidth Control Properties ...............................................................8-4

Product Information Properties .............................................................8-5

Additional ID Properties .......................................................................8-6

8.3 MCU Services .......................................................................................8-7

General Properties .................................................................................8-8

Bandwidth Control Properties ...............................................................8-9

Ad-Hoc Conference Properties..............................................................8-9

Services Properties ..............................................................................8-11

LDAP Properties .................................................................................8-12

Additional ID Properties .....................................................................8-12

8.4 MCU Service Permission Groups .......................................................8-13

General Properties ...............................................................................8-14

Permission Group Properties...............................................................8-15

9 Neighboring Zones

9.1 The 5700 VFA’s Relationship with Neighboring Zones.......................9-1

9.2 Logging in New Zones ..........................................................................9-2

Adding Zones Automatically ................................................................9-2

Adding Zones Manually........................................................................9-3

9.3 Setting Zone Properties .........................................................................9-4

General Properties .................................................................................9-4

Zone Settings.........................................................................................9-5

Bandwidth Control Properties ...............................................................9-7

MCU Services Properties ......................................................................9-8

Gateway Service Properties...................................................................9-9

ISDN Call Routing Properties.............................................................9-11

Product Info Properties........................................................................9-12

Additional IDs Properties....................................................................9-13

9.4 Known Non-Registered End Points ....................................................9-13

Adding a Known Non-Registered End Point ......................................9-13

9.5 Inter-Zone Videoconferencing Management ......................................9-14

Setting Up Inter-Zone Dialing.............................................................9-14

Restricting Bandwidth Allotment........................................................9-17

Restricting H.450 Exchange Functions ...............................................9-19

Sharing Gateway Services with Other Zones......................................9-20

Sharing MCU Services with Other Zones...........................................9-22

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10 Registering with LDAP Directories

10.1 Registering the 5700 VFA with an ILS .............................................. 10-3

Setting Up the ILS Configuration in the 5700 VFA Administrator ... 10-5

10.2 Registering the 5700 VFA with Microsoft Exchange Server ............. 10-7

Setting Up the Exchange Server Configuration in the 5700 VFA Admin-

istrator ............................................................................................... 10-10

10.3 Registering the 5700 VFA with Windows 2000 Active Directories 10-12

Adding a User with Full Configuration Rights................................. 10-12

Adding the 5700 VFA Attributes...................................................... 10-13

Adding the 5700 VFA Node Class ................................................... 10-15

Granting Full Control Permissions to Users for the Class................ 10-19

Setting the Properties of the 5700 VFA Attributes........................... 10-19

Creating an Organizational Unit for Your 5700 VFA ...................... 10-20

Giving Permissions to 5700 VFA Users ........................................... 10-21

Setting Up the LDAP Configuration in the 5700 VFA Administrator10-25

10.4 Registering the 5700 VFA with Novell Directory Services (NDS).. 10-26

Creating 5700 VFA Attributes.......................................................... 10-26

Creating the 5700 VFA MXMNode Class ....................................... 10-29

Creating an 5700 VFA Container ..................................................... 10-32

Setting Up the LDAP Group Object Configuration.......................... 10-33

Adding a Trustee for the 5700 VFA MXMNode Container............. 10-35

Setting Up the LDAP Configuration in the 5700 VFA Administrator10-35

11 Initiating Videoconferences From the 5700 VFA Administrator

11.1 Administrator-Initiated Dialing .......................................................... 11-1

11.2 Setting Point-to-Point Videoconference Properties ............................ 11-2

11.3 Administrator-Initiated Hang Up........................................................ 11-2

12 Setting Up Ad-hoc Videoconferences Managed by a 5720 VCB

12.1 Setting Up the 5720 VCB Configuration............................................ 12-2

5720 VCB Properties .......................................................................... 12-2

5720 VCB Services Properties ......................................................... 12-11

12.2 Expanding to an Ad-hoc Videoconference ....................................... 12-18

13 Customizing the 5700 VFA Administrator

13.1 Defining the Main View Options........................................................ 13-1

Tree Styles .......................................................................................... 13-1

Item Attributes .................................................................................... 13-3

13.2 Setting Up the Workspace .................................................................. 13-5

Defining Workspace Options.............................................................. 13-5

Managing Workspaces........................................................................ 13-6

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13.3 Customizing the Toolbar ...................................................................13-12

Defining the Toolbar Display............................................................13-12

Adding and Removing Toolbar Buttons ...........................................13-14

Creating a Custom Toolbar ...............................................................13-15

13.4 Customizing the Status Views...........................................................13-16

Setting Table On-Screen Display Properties.....................................13-16

Style Formats for Table Elements or Types of Information..............13-19

A MeetingPoint End Point Properties

A.1 Conversation Properties .......................................................................A-1

Video ....................................................................................................A-1

Data ...................................................................................................... A-4

A.2 Calls Properties.....................................................................................A-6

Incoming Calls .....................................................................................A-6

Ringing .................................................................................................A-7

3rd Party Viewer...................................................................................A-8

Interactive Multicast........................................................................... A-10

A.3 User Data Properties........................................................................... A-12

A.4 Communication Properties.................................................................A-13

LAN....................................................................................................A-13

Connection..........................................................................................A-15

Firewall............................................................................................... A-16

A.5 Telephony Properties.......................................................................... A-17

Phone Numbers .................................................................................. A-17

Switch Type........................................................................................A-18

SPID Numbers....................................................................................A-19

MSN ...................................................................................................A-20

Subaddressing.....................................................................................A-21

Dialing ................................................................................................ A-22

A.6 Hardware Properties...........................................................................A-23

Audio .................................................................................................. A-23

Camera................................................................................................A-25

A.7 Advanced Properties...........................................................................A-26

System Info......................................................................................... A-26

QoS.....................................................................................................A-27

Intras ...................................................................................................A-29

Advanced Video .................................................................................A-30

Advanced Audio.................................................................................A-31

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B 5760 Videoconferencing Appliance End Point Properties

B.1 Network Configuration .........................................................................B-2

LAN Connection and Registration .......................................................B-2

Firewall .................................................................................................B-3

H.323 Management...............................................................................B-4

QoS .......................................................................................................B-6

Phone Numbers.....................................................................................B-7

Switch Type ..........................................................................................B-8

SPID Numbers ......................................................................................B-9

B.2 Video Properties .................................................................................B-10

B.3 Audio Properties .................................................................................B-11

B.4 Options................................................................................................B-13

General Options ..................................................................................B-13

Version................................................................................................B-14

Security ...............................................................................................B-15

C QoS Priority Values

C.1 IP Precedence Values............................................................................C-1

C.2 DiffServ Values ....................................................................................C-1

D Using Accord™ MGC with the 5700 VFA

D.1 MGC Configuration..............................................................................D-1

Network Services Configuration ..........................................................D-1

H.323 Card Configuration ....................................................................D-4

D.2 Adding an Accord Meeting Room........................................................D-5

D.3 Setting Meeting Room Properties.........................................................D-6

General Properties.................................................................................D-6

Ad-hoc Conference Properties..............................................................D-7

Hunting Group Properties.....................................................................D-8

LDAP Properties...................................................................................D-9

Additional ID Properties.......................................................................D-9

E Upgrading 5760 Videoconferencing Appliance Software

E.1 Running the Upgrade Program .............................................................E-2

E.2 Applying the New Upgrade ..................................................................E-4

E.3 Post-Upgrade Procedures......................................................................E-5

E.4 Installer Mode .......................................................................................E-5

E.5 Software Key Upgrade.......................................................................... E-6

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F Setting Up The 5020/5220 IP Phone To Work With 5700 VFA

F.6 Programming a 5020/5220 IP Phone To Interact With A 5700 VFA ...F-1

To program “Video” settings to a 5020/5220 IP Phone: .......................F-2

To view current “Video” settings on a 5020/5220 IP Phone: ...............F-4

To remove programmed “Video” settings from a 5020/5220 IP Phone: ... F-4

G The 3300 ICP and the 5700 VFA

G.1 Networking 3300 ICPs ......................................................................... G-1

G.2 Programming Class of Service for IP Phones ......................................G-1

G.3 Entering the 3300 ICP Information in the 5700 VFA ..........................G-2

The Mitel PBX View............................................................................G-2

G.4 Multi-Party Conference Calls...............................................................G-3

Index

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1WELCOME TO 5700 VOICE FIRST

PPLICATION

Congratulations on your entry into the revolutionary world of Mitel Networks 5700 Voice First Application (5700 VFA). The 5700 VFA centralizes the management of Video over IP communication within an enterprise-wide network.

1.1 About the 5700 VFA Server

The 5700 VFA provides centralized videoconferencing management services for corporate networks running on IP. It transfers many administration and configuration tasks from the individual computers, called end points, to the network, where they belong.

The 5700 VFA provides the following services:

! Integration with the Mitel Networks 3300 Integrated Communications

Platform (Voice First Mode). In Voice First Mode, users with video endpoints at their desktop can add video to a voice call by simply pressing a key on a 5020/5220 IP Phone.

! Integrated 5720 Video Conferencing Bridge (5720 VCB) - optional.

! Status monitoring of network videoconferencing activity

! Call Accounting

! Supplementary IP Telephony services, such as Call Forwarding, Pickup and

Hunting Groups

! Expansion of point-to-point videoconferences to multipoint sessions (ad-hoc

conferencing)

! Search capabilities for nodes in zones managed by other 5700 VFAs and

gatekeepers.

! Simplified gateway and MCU dialing for registered end points

! Control of the usage of gateway and MCU services by registered users

! Bandwidth management for allocating available bandwidth to registered nodes

! Compatibility with external online directory services (LDAP)

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Chapter 1 Welcome to 5700 Voice First Application

! H.323 Revision 2-compliant Gatekeeper functions, including login and

security:

— Auto-discovery and registration of nodes, such as videoconferencing end

points, gateways, MCUs and their respective services.

— Address translation of IP addresses, H.323 aliases, E.164 numbers, e-mail

addresses and URLs.

1.2 5700 VFA Administrator

The Administrator application provides an interface for performing the management and monitoring of the 5700 VFA network. It may be installed on the same computer as the 5700 VFA Server as well as on additional computers, therefore providing remote management capability.

The Administrator application enables:

! Remote configuration of VCON MeetingPoint, Mitel Networks

5760 Video Conference Appliance, and VCB nodes.

! Voice First Mode configuration of 5700 VFA (Mitel PBX view).

! Registration, configuration and deletion of H.323 end points, such as

Mitel Networks and other vendors’ H.323 Rev. 1 & 2-compliant videoconferencing systems.

! Registration, configuration and deletion of Gateways, MCUs and their

respective services.

! Registration of video-enabled 5020/5220 IP Phone, and association of these

phones with video endpoints.

! Configuration of videoconferencing policies between the local 5700 VFA and

zones of nodes managed by other 5700 VFAs and gatekeepers.

! Monitoring of connection states, login status, and events logging.

! Creation of hunting groups (groups of end points that may be called through

one common number).

! Creation of administrative groups that reflect the organization’s corporate

structure and enables efficient configuration of these groups’ stations.

! Setting limits on the permitted bandwidth usage.

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Welcome to 5700 Voice First Application Chapter 1

! Initiation and hang-up of point-to-point calls between two end points.

! Network usage reports (Call Details Records and Asset Management Reports).

LDAP Proxy

The LDAP (Lightweight Directory Access Protocol) Proxy lists all of the 5700 VFA’s registered nodes in online directory servers, such as Microsoft ILS, Exchange, Windows 2000 Active Directories, and Novell NDS. Because the LDAP Proxy handles this task, individual endpoints are automatically listed and therefore, not required to register and perform configuration themselves.

1.3 Glossary of 5700 VFA Terms

This section lists special 5700 VFA terms that are commonly used in this guide.

3300 ICP Mitel Networks 3300 Integrated Communications

Platform.

5700 VFA Mitel Networks 5700 Voice First Application.

5700 VFA Node A node that is registered in the local 5700 VFA.

Ad-hoc conference

Administrator User whose responsibilities may include monitoring and

End point An H.323 terminal, Gateway, or MCU. An end point

Gatekeeper Application that controls registration (login) into a

Gateway A network device that enables communication between

Hunting group A group of users within an organization that may be

Mitel Networks 5700 VFA Administrator’s Guide 1-3

A videoconference that expands from a point-to-point session to a multipoint session while it remains open. Additional end points are "invited" by one of the parties.

managing the 5700 VFA network. Three levels of Administrator provide various rights for managing, controlling, monitoring, and viewing information.

can call and be called. It generates and/or terminates information streams.

computer or network, translates addresses, and manages bandwidth within a network.

two different types of networks, such as IP and ISDN telephony.

reached through one common number.

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Chapter 1 Welcome to 5700 Voice First Application

LDAP Lightweight Directory Access Protocol - used to access

online directory servers, for registering and searching for other online users.

computer or a network.

MCU Multipoint Control Unit - a device used to connect three

or more end points in a single video meeting.

Neighbor Node A node that is registered in a neighboring zone.

Neighboring

A zone that is known and listed in the local 5700 VFA.

Zone

Node A device on a LAN. For example, end points, gateways

and MCUs are nodes.

Service A configuration for the allocation of available

bandwidth during videoconferences through gateways or MCUs.

Templa te A complete set of default properties for new nodes.

Zone A collection of nodes that 5700 VFAs and gatekeepers

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2GETTING STARTED

2.1 Minimum System Requirements

The components of the 5700 VFA may be installed and operated on any computer that meets the following minimum requirements:

5700 VFA Server

For optimum performance, install the 5700 VFA Server on a workstation or server that contains only the Windows NT 4.0 operating system with Service Pack 5 or higher. We recommend that no other applications were installed on it at any time. The presence of other applications (even if they are not open) may cause unpredictable operating results.

Operating System Microsoft Windows NT 4.0 with Service Pack 5

or higher, Windows 2000 with Service Pack 2 or higher.

Minimum CPU Speed Pentium 400 Mhz

Recommended Memory at least 128 MB

Minimum Free Disk Space 200 MB

NOTE 1. No other H.323 application may run at the same time as the 5700 VFA.

2. No other application may use the computer’s default H.323 TCP/IP ports.

3. 5700 VFA installation program installs MDAC 2.7 which upgrades the ODBC driver and MSDE 2000.

5700 VFA Administrator Application

The 5700 VFA Administrator application may be installed on any workstation(s) on the network that meet the following specifications:

Operating System Microsoft Windows 98, Windows 2000, NT 4.0

with Service Pack 5 or higher.

Minimum CPU Speed Pentium 166 Mhz

Minimum Memory 64 MB

Minimum Free Disk Space 10 MB

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Chapter 2 Getting Started

Mitel Networks 5720 Video Conference Bridge

The Mitel Networks 5720 Video Conference Bridge (5720 VCB) may be installed on any workstation(s) on the network that meet the following specifications:

Concurrent Sessions 1 2 + VFA 3 or more

Operating System Microsoft Windows 2000, or NT 4.0 with

Service Pack 5 or higher.

Minimum CPU Speed (Pentium)

Minimum Memory 128 MB 256 MB 256 MB

Minimum Free Disk Space 10 MB 10 MB 10 MB

Compatibility Issues

500 MHz 1.4 GHz 2 Ghz

! 5700 VFA Administrator or VCON

MediaConnect 8000 may be installed on the same computer.

! 5700 VFA Server and/or other

videoconferencing applications must not be installed on the same computer.

NOTE All configurations require a Network Interface Card (NIC). When

installing the 5720 VCB on a computer with 5700 VFA installed, you can have up to two concurrent 5720 VCB sessions.

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Getting Started Chapter 2

2.2 Installing the 5700 VFA Server

The 5700 VFA server should be installed on a Windows NT 4.0 (or higher) computer dedicated to the management of your organization’s videoconferencing network.

NOTE If a previous version of the 5700 VFA Server is installed on the computer,

you must uninstall it before installing this version.

! To install the 5700 VFA Server

1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive.

2. If Autorun is enabled, the Installation program appears automatically.

Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file. The Installation program appears.

3. Select 5700 VFA Server.

4. Follow the instructions in the Setup Wizard, clicking Next to continue.

The installation program installs the Server components.

NOTE If upgrading from a previous 5700 VFA version, the Installation program

detects it. Click OK to continue. The Installation program saves the previous version’s database settings, except for Call Details Records (CDRs) and the Event Log.

5. The Wizard asks where to install and use Microsoft SQL database. To

install it on the same computer as the 5700 VFA (default setting), click Next. To install it on a different computer, click Choose Location and then enter the appropriate computer name or IP address (when entering an IP address, do not enter leading zeroes).

The installation program builds a system database, which requires a few minutes.

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6. At another stage, the Enter Serial Number dialog box appears. Type the serial number that’s on the supplied key code agreement and click OK.

If you received a version for evaluation, click Cancel. To continue installing the evaluation version (limited number of users for a short period), click Ye s to confirm.

NOTE Whether this is a first-time installation or an upgrade, your initial key code

is valid for 30 days. For instructions on making it permanent or increasing the permitted number of registered end points, see “Replacing the License Key” on page 2-7.

7. When the Wizard informs you that the installation is complete, click Finish.

8. To install the 5700 VFA Administrator application on the same computer, keep the Installation program open (see the next section).

To exit the Installation program, click Exit.

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2.3 Installing the 5700 VFA Administrator

The Administrator application may be installed on the same computer as the above applications and/or other workstations from which you may perform remote administration.

NOTE The new version of Administrator may be installed over a previous

version of the application. You do not need to uninstall the previous version.

! To install the 5700 VFA Administrator

1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive.

2. If Autorun is enabled, the Setup wizard will appear automatically.

Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file. The Setup wizard appears.

3. Select 5700 VFA Administrator.

4. Follow the instructions in the wizard, clicking Next to continue.

5. The wizard provides a check box for installing the 5760 VCA Upgrade Utility, which provides you with the ability to upgrade the software version of Mitel Networks 5760 VCA’s connected to your organization’s network. If your organization has Mitel Networks 5760 VCA’s, we recommend that you select to install this application.

Click Next to continue.

6. If you selected to install the 5760 VCA Upgrade Utility, the wizard proceeds to its installation process. Follow the instructions in the wizard, clicking Next to continue to the next page.

7. When the Wizard informs that the installation is complete, click Finish.

8. To exit the Installation program, click Exit.

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2.4 Installing the 5720 VCB

The 5720 VCB may be installed on the same computer as the 5700 VFA Administrator or a VCON MediaConnect 8000. However, do not install it on the same computer as the 5700 VFA Server or other videoconferencing system.

NOTE The 5720 VCB is available only for licensed users of the combined Mitel

Networks 5720 Video Conference Bridge and Conference Control Options. If you want to add these options to your 5700 VFA, please contact your local Mitel Networks distributor.

! To install the 5720 VCB

1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive.

If Autorun is enabled, the Setup wizard will appear automatically. Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file.

2. In the Setup window, select VCB.

3. Follow the instructions in the Setup wizard, clicking Next to continue.

4. At one stage, the wizard provides a choice between installing the 5720 VCB on the same computer as VCON’s MediaConnect 8000 or installing it on a computer that does not run a videoconferencing application.

— To install it on MediaConnect 8000’s computer, select Yes . The

computer must have two IP addresses to support this configuration. In the wizard, enter the IP address for the 5720 VCB (the other address is reserved for the MediaConnect 8000).

— Otherwise, select No.

Click Next.

5. At another stage, the wizard requires the address of the 5700 VFA Server with which the 5720 VCB registers and provides services. Enter the 5700 VFA Server’s IP address or DNS name. Click Next.

6. After completing the Setup wizard, restart the computer.

NOTE If the address of the associated 5700 VFA changed, if 5700 VFA is

uninstalled and reinstalled, or if 5720 VCB will work on a different 5700 VFA: In the Start Menu, point to Programs, Mitel Networks, VCB, and click Update 5700 VFA Address.

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2.5 Replacing the License Key

The following circumstances require replacement of your 5700 VFA license key:

! Replacing a temporary demo version with a permanent, purchased version.

Your initial key code is valid for 30 days.

! Changing the number of permitted registered end points.

! Adding optional features to your 5700 VFA.

NOTE This process requires that an initial 5700 VFA is already set up. For

instructions on setting up an 5700 VFA, see Chapters 4 and 5.

! To replace your 5700 VFA license key

1. Send the file, c:\Program Files\Mitel\userkey.txt to your local Mitel Networks distributor. You will then receive a new key code from the distributor.

2. Save the new license code file to a location on your network.

3. Run the 5700 VFA Administrator application. In the Administrator window, right-click the 5700 VFA node at the top, point to Property (opening another menu), and click License. The License tab appears.

5700 VFA System License Properties

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4. Click New Key. The Open dialog box appears.

5. Browse to the location where you saved the license code file. Click Open.

6. When prompted to apply the license code, click OK.

7. Click OK to implement the license change and close the dialog box.

2.6 Running the 5700 VFA

The 5700 VFA server opens automatically during the host computer’s startup, and runs unseen as an NT service.

! To run the 5700 VFA Administrator

!In the Windows desktop, click Start, point to Programs and click 5700

VFA.

Starting the 5700 VFA Administrator

When you open the 5700 VFA Administrator application for the first time, you must open a new 5700 VFA object in the Main View.

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! To open a new 5700 VFA

1. In the 5700 VFA menu, click Log in to New 5700 VFA.

Opening a New 5700 VFA

2. Enter a name for the 5700 VFA and the IP network address of the computer that it’s installed on. Then, enter the default User name and default password during the startup. Afterwards, you may change these values to meet your own operating needs (see “Adding an Administrator” on page 4-1).

Default user su

Default password 1234

3. Click Login. The new 5700 VFA is displayed in the Main View of the Administrator application. You can expand the 5700 VFA to see an initial system tree (see Chapter 3, “A Quick Tour of the 5700 VFA Administrator,” for more details).

4. To save the administrator application configuration, open the File menu and click Save As. Save the configuration as a .vca file.

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2.7 Basic 5700 VFA Operations

This section will list the various tasks required to set up the 5700 VFA for a typical video network. At the end of each description, the location of detailed explanations are provided.

2.8 Voice First Mode

1. Set up administrators.

Enter the administrators and their various privileges into the system. The available privilege levels are Super User, Monitor System and View System Properties. See “Setting Up Administrators” on page 4-1.

2. Set up the 5700 VFA configuration.

Define the various properties of the system’s configuration, such as connection details, open or closed mode for registering end points, and so on. See Chapter 5, “Setting 5700 VFA System Properties.”

3. Define default settings for end points and other nodes in templates.

A template includes the characteristic properties for a type of node or service. Any new created item in the system will initially have the default properties defined in the template. See “Setting Up Templates” on page 4-25.

4. Set up end point configurations.

End points may be registered with the default properties defined in a template or be set following their login requests. See Chapter 6, “Defining End Point Nodes.”

5. Set up the 5700 VFA configurations for Multipoint Control Units (MCU) that register with the 5700 VFA.

MCUs are used for connecting registered end points with a number of other end points in a multipoint videoconference. MCU services are available after the particular MCU is granted login permission to the 5700 VFA. See Chapter 8, “Registering an MCU.”

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2.9 Non-Voice First Mode

1. Set up administrators.

2. Set up the 5700 VFA configuration.

3. Define default settings for end points and other nodes in templates.

4. Set up end point configurations.

End points may be registered with the default properties defined in a template or be set following their login requests. See Chapter 6, “Defining End Point Nodes.”

5. Create and set up hunting groups.

A hunting group includes a series of nodes that may be grouped together within an organization for a variety of reasons, but may be reached through one common address. See “Adding Hunting Groups” on page 4-27.

6. Create and set up administrative groups.

Administrative Groups of nodes in the Main View can help maintain a visual structure for nodes and the teams and departments to which they belong. This also makes it easier to control end point properties that need to be common within a team or department, such as limiting the available bandwidth for the group. See “Adding an Administrative Group” on page 4-33.

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7. Set up the 5700 VFA configuration in a Lightweight Directory Access Protocol (LDAP) online directory server.

By listing 5700 VFA registered users in an LDAP server, they will be able to locate and call all other users listed in the same directory. The 5700 VFA supports several LDAP server applications. See Chapter 10, “Registering with LDAP Directories.”

8. Prepare the 5700 VFA to provide gateway dialing services to ISDN connections for the registered end points.

If gateways register with the 5700 VFA, you must set their 5700 VFA configurations in the Administrator application. Then, you have to define the available services. See Chapter 7, “Registering Gateways.”

9. Set up the 5700 VFA configurations for Multipoint Control Units (MCU) that register with the 5700 VFA.

10. If your organization has more than one network of videoconferencing users, set up the 5700 VFA configurations for additional zones managed by other 5700 VFAs or gatekeepers on your 5700 VFA Administrator application.

The configuration of additional zones enables end points registered in the local 5700 VFA to engage in videoconferences with end points in these other zones. You can set bandwidth allocation, enable inter-zone Call Details Records (CDR) generation, and other inter-zone videoconferencing management policies. See Chapter 9, “Neighboring Zones.”

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3 A QUICK TOUR OF THE 5700 VFA

DMINISTRATOR

Your work with the 5700 VFA takes place inside the Administrator application, which provides several elements and tools for performing the system management tasks.

In addition, the Administrator application provides various views and tables:

Main View Displays a connected 5700 VFA and its registered

nodes, hunting groups, and templates. From this window, you can view status, monitor activity, and configure properties of these registered users.

Node Status Displays connection information about specific nodes

that you want to monitor.

Event Log Displays information about system events and operating

conditions.

LDAP Servers Displays information about the various online

directories in which this 5700 VFA lists its registered nodes.

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The Administrator Application Window

3.1 The Main View

Information about the managed 5700 VFA network(s) appears in the Main View. These include:

• Connected 5700 VFAs

• Administrators and their privileges

• Registered nodes and services

• Neighboring 5700 VFAs and Gatekeeper zones

• User numbers and addresses for all registered nodes, services and zones

• Connection and call status.

Connected 5700 VFAs

An Administrator may log in multiple 5700 VFAs. Each logged-in 5700 VFA is represented in the Main View by an entry that has an expandable system tree. When this tree is expanded, you can view nodes (such as Mitel Networks users, gateways, MCUs, and other administrators) that have logged in to that particular 5700 VFA. In addition, associated hunting groups, templates, and neighboring zones are shown in the system tree.

The system tree also shows units that tried to register but were not accepted automatically. In these cases, you have to grant login permission and set up the units’ 5700 VFA properties.

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For each 5700 VFA the Administrator application stores property information such as name/address, login settings, and various network settings (connection, timeouts, bandwidth management, etc.). For more information, see Chapter 5, “Setting 5700 VFA System Properties”.

Registered Nodes

The 5700 VFA supports the registration of Mitel Networks and other H.323 end points, administrators, gatekeepers, gateways, MCUs, gateway services and MCU services. In this Administrator’s Guide, registered nodes are also referred to as 5700 VFA nodes.

These nodes are visible when the system tree is expanded. For each of these items, the Administrator application stores property information such as name/address, bandwidth limits, online directory (LDAP) registration, and more.

Registered Administrators

Created Hunting Group

Registered Gateway

Registered MCU

MCU Permission Group

Registered Mitel Networks Users

Neighboring Zones

5700 VFA Nodes and Hunting Groups

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Displaying Call Status in the Main View

Performing Tasks in the Main View

For performing tasks in the Main View, the Administrator application provides access to commands in:

Menu Bar Located at the top of the Administrator application. The

menus contain all of the commands required to work in the workspace.

Toolbars Located below the menu bar. The toolbars contain many

of the commands required to work in the workspace. The displayed toolbars may be customized to provide the commands that you use the most.

Shortcut menu Opens when you right-click an item in the system tree.

The shortcut menu contains only commands that relate to the selected item.

Multiple Selection

To perform an identical task on more than one object, select those objects using the standard Windows selection operations (<Shift> click, <Ctrl> click). You can then drag them to another location in the system tree (for example, into an administrative group), change specific common properties, delete them, or change their 5700 VFA directory numbers.

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Filtering the Main View

You can control the amount of information that appears in the Main View by selecting filters according to the details that are important to you. You can set filtering according to the following criteria:

• Entire System • Systems Not Logged In

• Systems Logged In • Systems In Call

! To filter the main view

" In the Main View toolbar, open the Filter list and choose one of the

options.

Main View Display Filters

3.2 The Node Status View

The Node Status View makes it easier to see the connection information only about specific nodes instead of viewing the entire system tree. You can monitor the following:

• End points

• Administrator nodes

• Gateways and services

• MCUs and services

• Gatekeeper

• LDAP proxy

Right-click the Node Name of the entry to open a shortcut menu that contains commands that relate to the selected item.

Node Status Table

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3.3 The Login Status View

The Login Status View lists nodes that tried to register, but were not given login and registration permission. This table makes it easier to monitor registration and login procedures for specific nodes instead of viewing the entire system tree.

3.4 The Event Log

The Event Log displays information about system events and operating conditions. You can refer to it for troubleshooting and isolating a problem.

The following illustration shows all the types of information (according to column) that the Event Log provides. If you want to display only a few important details, you can define filters that reduce the amount of displayed records according to various criteria.

Event Log

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3.5 LDAP Servers

The LDAP Servers View provides information about the 5700 VFA connection and registration in an LDAP (Lightweight Directory Access Protocol) online directory. The administrator may list the 5700 VFA and its registered nodes in any one of these online directories.

LDAP Servers View

3.6 The Mitel View

The Mitel PBX view provides information on the 3300 ICP(s) to which the 5700 is connected. The following information is listed in this View:

• PBX Name

• PBX Network Address

• Whether the PBX is used with the 5700 VFA or not

• PBX Node ID

• Port

• Open Retry delay

Mitel PBX View

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4ADMINISTERING THE 5700 VFA

This chapter provides instructions for organizing your 5700 VFA Administrator system so that you can manage your organization’s videoconferencing network. The tasks include:

! Setting Up Administrators

! Editing Nodes

! Status Monitoring

! Setting Up Templates

! Adding Hunting Groups

! Adding an Administrative Group

! Adding a Short Dial Number

4.1 Setting Up Administrators

Adding an Administrator

At any time, you can register additional administrators to the 5700 VFA. Each administrator must have an administration level (privileges) and a password.

In addition, you can change the privileges and other properties of the registered administrators at any time.

! To add an Administrator

1. Click the New Administrator button. The New Administrator Properties dialog box appears.

2. Type the Administrator’s Name. Click Next.

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New Administrator - General

3. Enter the following privileges and security information and then click Next:

Administration Level

Defines the level of activity allowed for the selected Administrator. The available options are:

! Monitor System - The Administrator may only

observe the Main View and the Node Status View.

! View System Properties - The Administrator may

only observe the Main View, the Node Status View, and view other nodes’ properties.

! Super User - The Super User may change node and

system configurations, in addition to the activities allowed for the other options.

Change Password

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New Administrator - Administrator Properties

4. Click Finish to complete the setup. A new administrator appears in the Main View under the Administrator icon.

Changing Administrator Properties

If necessary, you may change the properties of existing administrators.

! To change an administrator node’s properties

1. In the Main View, expand the Administrator group to view a list of Administrators.

2. Double-click an Administrator to open the Properties dialog box.

3. Change the appropriate properties. For a description of them, see “Adding an Administrator” on page 4-1.

4. Click OK to complete the change. If you want to discard the change, click Cancel.

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4.2 Editing Nodes

Adding Nodes

After a node connects to the 5700 VFA, it is added to the 5700 VFA database. The 5700 VFA may automatically accept the registration attempt, require manual registration by the administrator, or reject the attempt.

Granting Login Permission

To receive login requests, the 5700 VFA may be in Open Mode for certain types of nodes, and/or in Closed Mode for all other nodes.

Open Mode For VCON or Mitel Networks end points, allows

automatic login to all Mitel Networks or VCON end points that register with the 5700 VFA (5750 Desktop Video Appliance, 5760 Videoconference Appliance, 5770 Boardroom Conferencing Appliance, Mitel Networks 5720 Video Conference Bridge, VCON Escort, VCON Cruiser 150/384, VCON MediaConnect 6000/8000).

For non-Mitel Networks end points, allows automatic login to any non-Mitel Networks H.323 videoconferencing end point that registers.

For MCUs, allows automatic login to any MCU that registers.

For Neighboring Gatekeepers (Zones), allows the 5700 VFA to list any neighboring zones management device (5700 VFA or gatekeeper) that contacts it (see Chapter 9, “Neighboring Zones.”).

Closed Mode The administrator can manually grant login permission

to nodes or reject them by ignoring their requests.

For nodes registering in Closed Mode (gateways cannot be registered automatically), a Login Request entry appears on the system tree in the Main View.

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! To grant login permission

1. Expand the Login Request item.

2. Right-click the item name and then click Grant Login Permission.

A message appears, asking if you want to register the node now.

Node Registration Request

3. Click OK if you want to manually set the node’s properties, such as directory number or call forwarding. The Add Wizard appears (for definitions of the node properties, see “Setting End Point 5700 VFA Properties” on page 6-3). The original property values are the default values defined in the node type template (see “Setting Up Templates” on page 4-25).

If you click Cancel, the node will not log in, but remains under the Login Requests object until you delete it (and the node stops trying to log in). See the next section, “Deleting a Login Request”.

4. Change properties according to your specifications, or keep the default settings. When you finish each page of the wizard, click Next.

5. When you finish the last page, click Finish.

The node is registered. It appears as an entry in an appropriately labelled location of the system tree.

NOTE If the registering node is a MeetingPoint 4.5 (or higher) station, the login

process does not continue automatically after you click Finish. Instruct the node to log in again (user must click Connect) in order to complete the registration.

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Deleting a Login Request

In Closed mode, you may choose to reject login requests.

! To delete a login request

" Right-click the node and then click Delete Login Request. Click Ye s to

confirm.

NOTE If the node continues trying to register, ask the user to try logging in to

another gatekeeper or to operate stand-alone.

Setting a Node’s Properties

The 5700 VFA and all of its registered nodes have definable properties, or characteristics, which define their functionality and operation. Setting up and maintaining these properties is the key to efficient videoconferencing network management. At any time, an Administrator with Super User privileges can change properties of a registered node.

In addition, the videoconferencing configurations of MeetingPoint 4.5 (and higher) and 5760 VCA end points may also be edited. For MeetingPoint end point configuration, see Appendix A, “MeetingPoint End Point Properties.” For 5760 VCA configuration, see Appendix B, “5760 Videoconferencing Appliance End Point Properties.”

! To set a node’s properties

1. In the Main View, browse the system tree until you find the node that you want to edit. If necessary, click a category’s plus sign to expand the tree and display additional items.

2. Right-click the node, point to Property, and then click the specific property type. The node’s Properties dialog box opens to the property type that you clicked.

-or-

Double-click the node. The node’s Properties dialog box opens to the General tab.

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3. Change any appropriate properties.

If you want to continue to another property group, click that group’s tab. In dialog boxes with many tabs, you may have to click the right or left arrow on the tab row to access all of them.

4. Click OK to implement all the changes and close the dialog box.

Finding Nodes and Objects in the Administrator

The Find and Find Next utilities help you search for specific items in the 5700 VFA Administrator. This feature is very useful if your enterprise’s network is large and not all nodes are visible in the Administrator application window.

Find in Main View

In the Main View, you can search for any words, phrases or numbers in all of the columns.

! To find nodes and objects in the Main View

1. To search the whole system tree, click at the top of the Main View.

2. Click the Find button. The Find dialog box appears.

Find Dialog Box

3. In the Find What box, type a name and/or number.

4. If necessary, define additional search parameters:

Match whole word only

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Select this option to match only complete words or phrases. For example, if you enter Gate, the search ignores the word, “Gateway”.

If you want to find characters that may be part of a longer word or part of a phrase, deselect this option.

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Match exact phrase

Select this option to match only complete phrases. For example, if you enter Gateway Hunting Group, the search ignores any items including only the word, “Gateway”.

Match case Select this option to match items whose capitalization is

identical to the item in the Find What box. For example, if you enter GW, the search ignores any items that include “gw” or “Gw”.

To find all matching items, regardless of capitalization, deselect this option.

Find backwards Select this option to search up the tree from the selected

location. To select down the tree, deselect this option.

Find in columns The Main View has three columns. Select the columns

in which to search for the matching items.

5. Click Find Next. The first matching item in the Main View is selected. To search for more matching items, click Find Next again.

Finding an Item in the Main View

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Find in Other Views

In the 5700 VFA Administrator application’s other Views, you can search for the names of entries. The search covers the first column of the table.

! To find entries in other Views

1. Open the View in which you want to work.

2. Click the Find button. The Find dialog box appears.

Find Dialog Box

3. In the Find What box, type the name of the entry.

4. If necessary, define additional search parameters:

Match case Select this option to match items whose capitalization is

identical to the item in the Find What box. For example, if you enter GW, the search ignores any items that include “gw” or “Gw”.

To find all matching items, regardless of capitalization, deselect this option.

Direction Select the direction from the selected entry to search in

the View, Up or Down.

5. Click Find Next. The first matching entry in the View is selected. To search for more matching entries, click Find Next again.

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Editing Multiple Nodes

You can select more than one node at the same time and define certain properties with identical values. If the selection of nodes contains more than one node type, only the common properties among them may be changed. Other properties will be unavailable.

! To edit multiple nodes

1. Select the nodes that you want to change, using the standard Windows object selection techniques:

— To select consecutive nodes, click the first node, press <Shift> and

click the last node in the series that you want.

— To select non-consecutive nodes, click the first node, hold down

<Ctrl> and click all the other nodes that you want.

2. Right-click one of the selected nodes, and then click Properties.

The Properties dialog box appears. Only common properties among the selected nodes are available for change.

Sample Properties Dialog Box - Multiple Nodes

3. Change the appropriate properties. Remember that this change affects all the selected nodes.

4. Click OK to complete the change.

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Changing Directory Numbers

All end points, services, hunting groups, and other registered items are assigned an internal directory number (also called E.164 number). Any registered node can call another registered item simply by dialing the destination’s directory number. This number is usually only a few digits, and can be adopted from the node’s IP address, telephone extension number, or randomly.

The administrator may change the directory numbers of one or a range of several registered nodes.

! To change the directory number of a single node

1. Double-click the node. The General tab of the node’s Properties dialog box appears.

2. In the Directory Number box, type the new number. Press OK.

! To change a range of directory numbers

1. In the Administrator window, find the nodes whose numbers you want to change. If necessary, click a category’s plus sign to expand the tree and display additional items.

Select the relevant nodes.

2. In the toolbar, click the Change Numbers button. The Change Number Range dialog box appears. The title bar shows the number of nodes in the selected range.

Changing Node Numbering

3. In the Start Numbering At box, type the new number for the start of the range.

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4. Select Ascending for the numbering range to go up from the number that you typed (for example, 60, 61, 62, 63, …). This new assignment affects the numbers for all other selected nodes.

Select Descending for the numbering range to go down from the number that you typed (for example, 63, 62, 61, 60, …).

5. Click Update to implement the number change. On the Administrator tree, the new numbers for the selected nodes appear. From this point, a registered node must dial the new number to complete a call to the respective node.

Deleting a Node

If a node is not relevant to the network anymore, you can delete it from the 5700 VFA.

! To delete a node

! Click the node and then click the Delete button.

Click Ye s to confirm.

4.3 Registering 5020/5220 IP Phones

When a 5020/5220 IP Phone is connected to the network on which the 5700 VFA server is active, it will attempt to log in to the 5700 VFA Administrator. Activate the Administrator on the server and your screen should resemble the one shown below.

NOTE Before registering a 5020/5220 IP Phone, make sure its Video key is

programmed (see “To program “Video” settings to a 5020/5220 IP Phone:” on page F-2

Administrator screen showing login request

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To add a phone:

1. Right-click on the IP address of the requesting set.

2. Click Grant Login Permission.

3. When the server confirms your selection, click OK.

4. In the General Properties dialogue box that appears, the initial description will appear as the phone's Directory Number but a User Name or IP address can be entered instead (when entering an IP address, do not enter leading zeroes). This information will be based on data presented by the phone when it first attempts to register, i.e. IP address, MAC address, etc. Click Next to confirm the description.

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5. In the Phone Device Properties dialogue box, the following information is listed: phone IP address, phone MAC address, PBX IP address, phone extension number.

6. Set Video Settings Properties as follows:

— Select Show unassigned video endpoints.

Select Show All Video Endpoints if you want to assign an endpoint to more than one phone.

NOTE Ensure the “Enable video for this phone” box is checked.

— If the phone will be used for videconferencing only, without a VIDEO

key, select Automatically start video....

— Set the Call Bandwidth as measured in kilobits per second.

— Set the Audio Delay (usually not needed). Default is zero.

This adds additional audio delay to the audio synchronization automatically configured by the 5700 VFA.

NOTE Use the default Audio Delay setting when using Mitel or VCON

endpoints.

WARNING This manual definition of an endpoint may use the definition from a previously registered phone.

7. Click Finish when all settings have been defined.

The phone will now be listed (by its IP address) under the Mitel Phones list.

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To change the name of the phone in the list:

1. Right-click on the phone's IP address.

2. Select Properties.

3. Change the name of the phone in the Description field.

4. Click OK.

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4.4 Status Monitoring

The Administrator application provides a number of views for monitoring the operations of the 5700 VFA and its registered nodes:

• Main View

• Login Status View

• Node Status View

• Event Log.

Monitoring Nodes in the Main View

The Main View’s Connection State column (right side of table) provides status information about the current activity of registered nodes. This column may display nodes’ login status, or if nodes are currently in a videoconference and the amount of bandwidth being used.

Indication of Nodes in a Videoconference

Viewing the Login Status

Use the Login Status View to monitor registration and login procedures for nodes. The table lists nodes that tried to register, but were not given login and registration permission. This table makes it easier to see the login information for specific nodes instead of viewing the entire system tree.

! To open the Login Status table

! Click the Login Status View button.

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The Login Status table provides the following information:

Network Address

Alias Name of this node.

NOTE In the Login Status table, you can grant login permission by clicking the

node’s Login Status column and then selecting Login Permission Granted (see the preceding figure). The node login process continues (see “Adding Nodes” on page 4-4).

Address of this node.

procedure. If the node cannot provide a user name to the 5700 VFA, this space remains blank.

in to the 5700 VFA.

Viewing the Node Status

The Node Status View makes it easier to see the connection information only about specific nodes instead of viewing the entire system tree. You can monitor the following:

• End points

• Gatekeeper

• Administrator nodes

• Gateways

• MCUs

• Neighboring Zones

• LDAP Proxy

! To monitor nodes in the Node Status View

1. Click the Node Status View button. The Node Status View appears.

2. In the main Administrator window, select any number of nodes.

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3. Drag the nodes into the Node Status View window. The information about the selected nodes appears in the table.

Node Status Table

4. To go back to the Main Administrator View, click the Administrator tab at the bottom of the window.

Multiple Node Status Tables

You can make more than one Node Status Table to view different groups of nodes.

! To create a new Node Status table

1. At the bottom of the Node Status View, click the Add New Tab button.

2. Double-click the tab name.

3. Press the <Delete> key as many times as required until the default name is deleted.

4. Type a new tab name and press <Enter>.

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! To delete a Node Status table

1. Click the tab of the table.

2. At the bottom of the Node Status View, click the Remove Tab button.

The tab is deleted.

Node Status Table Information

The Node Status View provides the following information:

Node Name Name for the node - it may be the node’s alias or any

other arbitrary name.

Node Number 5700 VFA directory number of the node.

Status Connection status as indicated by icon.

Connection State

Bandwidth Amount of bandwidth that is consumed by the node

Audio Codec If the node is in a call, this column indicates the audio

Video Codec If the node is in a call, this column indicates the video

Describes the current connection or activity status of the node. For example, this column may indicate that a node is currently in a videoconference.

during the current call. If the node (such as an MCU) is engaged in more than one session, both total and persession bandwidths appear.

transmission standard being used.

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Event Log Monitoring

The Event Log displays information about system events and operating conditions. You can view all network events during a time period, events involving a specific node, specific types of events, events of a certain severity level, and more. Refer to it if you need to troubleshoot and to isolate a problem.

! To view the Event Log for the 5700 VFA

1. Click the Event Log button.

Event Log View

2. To see events that occurred before those in the table, click the Prior Events button.

To see events that occurred after those in the table, click the Next Events button.

To update the table and display new events, click the Refresh button.

! To view the Event Log for a specific node

1. Right-click the node and then click View Events.

2. The Event Log opens for the specific node only.

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Changing Record-Keeping Periods

From the Event Log View, you can change the periods of time that the 5700 VFA keeps records of specific types of events.

! To change the record-keeping period

1. In the Event Log View’s Event menu, click System Logging Settings. The 5700 VFA Event Log properties tab appears.

2. Change the appropriate record-keeping periods (see “Event Log” on page 5-24).

Event Log Information

The Event Log provides the following information:

Handled Indication if the event no longer needs administrator

attention.

Name Name of the node associated with the event.

Severity Classification of the type of event that occurred. This

can determine the level of attention that’s required from the administrator.

Date/Time Date and time that the event occurred.

Application Type

Network Address

Error Code Indication of the type of error or event.

Details Description of the event.

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Type of node or group in which the event occurred.

IP address of the node or group shown in the Application Type column.

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Filtering the Event Log

You can control the level of information that appears in the Event Log by defining filters according to the details that are important to you. You can set filtering according to all or any combination of the following criteria:

• Severity level

• Application (node type)

• Handled/unhandled events

• Number of displayed records

• Date and time

• IP Address range

• Error code

• Event description.

Filtering the Event Log

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! To set Event Log view filters

1. In the Event Log, click the Filter button. The Filter Records dialog box appears.

2. Define the particular filters according to the specific criteria that you require for reducing the possible accounts that you want to check (for definitions of the categories, see “Filtering Criteria” on page 4-23).

3. Click OK.

! To save a filter for future use

1. In the Event Log, click Create New.

2. In the Create New Filter dialog box, type a name for the new filter scheme.

3. Click OK.

Saving a Filter Scheme

The scheme name now appears in the Scheme list.

NOTE To delete a scheme, select it from the Scheme list and click Delete.

Filtering Criteria

This section provides explanations for the various Event Log filtering categories (for definitions of the categories, see “Event Log Information” on page 4-21):

Severity Set the log to display only certain types of events which

affect the network’s functioning.

Application Type

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Set the log to display only events that occur in specific types of nodes.

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Show Handled Events

Query Size

Time Set the log to display only records within a specific time

Show events that are defined as handled (or fixed) or unhandled or both. This category helps you indicate if events no longer need administrator attention.

Set the log to display a maximum number of records on the screen. If the log contains more than this number of records, you can click Prior Events and/or Next Events to display them.

range. Select one of the following options:

! Any time

! Up to 60 days before the current day

! A time range according to the following criteria:

After, Before, Between, On or after, On or before a specific date and time.

NOTE If you select Between, you have to set an

earliest and latest time limit.

Setting a Time Range Filter

To specify the time limit, click the large down arrow to open a calendar in which you can browse and choose an exact date and year.

Time (con’t) In addition, you can select one-by-one the date,

month, year, hour, minute, and/or AM/PM. Then, click the small up or down arrows until the value that you want appears.

Application Network Address

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Filters the event log to display events only from nodes whose IP addresses meet the criterion defined here. In the adjacent box, type the address range that fits the phrase selected from the list (for example, clicking Begins with and then typing 100.100.100. will display records for accounts whose IP address is in the range greater than 100.100.100.0).

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Error Code Indicates the type of error or event that occurred.

Description Set the log to display only records whose Details

contains, does not contain, ends or begins with (and other criteria) a specific text string.

4.5 Setting Up Templates

When you manually grant permission to a new node to register, or if you add a new service, you have to confirm or change the item’s properties before the item is added to the 5700 VFA tree and database. The original default properties were set at Mitel Networks production facility.

An administrator with Super User privileges may change various default properties by setting up a template. A template includes the characteristic properties for a type of node or service. Any newly created item in the system will initially have the default properties defined in the template.

Any changes to a template only affect new nodes that you create afterwards - they do not affect existing nodes.

The 5700 VFA comes with default templates:

• 5720 VCB • H.323 End Point

• 5720 VCB Service • Hunting Group

• 5760 VCA • MCU

• Accord Gateway • MCU Services

• Accord Meeting Room • MCU Permission Group

• Ad-hoc Permission Group • MITEL Phone

• Desktop • Permanent Non-registered Device

• Gateway • Short Dial

• Gateway Service • Zone

• Gateway Service Hunting Group

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Editing a Template

! To edit a template

1. In the Main view, expand the Templ at es group to display all available templates.

List of Templates

2. Right-click a template, and then click Properties.

The Properties dialog box appears.

3. Change the appropriate properties (see the list on the previous page for the locations of the relevant properties explanations). If applicable, click on other tabs in the dialog box to change more properties.

4. Click OK to complete the change. If you want to discard the change, click Cancel.

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4.6 Adding Hunting Groups

A hunting group includes a series of nodes that may be grouped together within an organization for a variety of reasons, but may be reached through one common number. When the common number is dialed, the 5700 VFA searches for a free node.

For example, if the first node is busy, the system tries to contact the next node, and so on. If all nodes are engaged, the 5700 VFA rejects the call.

The most important characteristic of a hunting group is the order in which calls are routed to members of the group. When you create a hunting group, you can determine the “hunting” order and method (see “Hunting Group Properties” on page 4-30).

Gateway Service hunting groups operate under a similar principle. You can set the order in which gateway services are requested when the hunting group’s access number is dialed (see “Gateway Service Hunting Groups” on page 7-9).

! To create a hunting group

1. Click the New Hunting Group button. The New Hunting Group Properties wizard opens.

2. Change properties according to your hunting group requirements. To move to the next properties page, click Next. For explanations about the various properties, see pages 4-28 to 4-31.

3. Click Finish. In the Main View, the new hunting group appears under the Hunting Group object.

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General Properties

The General page appears when you open the Hunting Group wizard. It contains identity information about the hunting group.

Hunting Group - General Properties

Set the following General Properties:

Directory Number

The number to be dialed in order to call this hunting group.

Description Description or name for the group. This name appears in

the Main View under the Hunting Groups object.

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Call Forward Properties

The Call Forward page appears when you open the Hunting Group wizard. Use it to set call forwarding on no answer.

NOTE When the 5700 is connected to a 3300 ICP (Voice First Mode), you do not

need to program these settings (the 5700 VFA uses the Call Forward settings of the 3300 ICP).

Hunting Group - Call Forward Properties

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Hunting Group Properties

In the Hunting Group Properties page, you can set the default hunting method, place specific nodes in the hunting group, and set the preferred order of hunting.

Hunting Group Properties

Set hunting group properties as follows:

Calling Rule Default “hunting” method

Least Recently Called - Calls are routed first to the node which has not received a call in the longest time.

Circular - Calls are routed first to the node in the hunting group list that follows the last node that was called.

Fixed Order - The search starts at the first node in the hunting group list, then the second node, third node, and so on, until a free node is found.

Simultaneous - Simultaneous calls go to every member of the hunting group. Upon the first acceptance of a call, all the other calls disconnect.

Description/

Select the nodes that will belong to this hunting group.

Number

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Setting the Hunting Order

In the New Hunting Group Properties dialog box, selected nodes are automatically placed in the top part of the list. You can then move them to different places in the hunting order. Their locations in the list, together with the Calling Rules setting, determines the hunting order.

! To set the hunting order of the selected nodes

1. Click the name (not the check box) of a selected node. To move the node up and down the list to its designated place, click Move Up or Move Down as many times as necessary.

Repeat this step for as many nodes as necessary.

2. Click OK to implement the settings and close the dialog box.

Hunting Group LDAP Properties

In the LDAP page, you can define the hunting group’s registration, if applicable, in an LDAP (Lightweight Directory Access Protocol) server.

Hunting Group - LDAP Properties

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Create an Entry in Server

The central LDAP server that contains the subdirectory in which the hunting group should be listed. The Super User must create this subdirectory as a level within 5700 VFA hierarchy.

Entry is: Name or number of the hunting group's entry in the

directory.

Additional ID Properties

In addition to its directory (E.164) number, a hunting group may have other addresses that may be used to dial it, such as additional E.164 addresses and/or H.323 ID. In the Additional ID page, you may enter these, if applicable. For example, the Description entered in the General page will appear as an Additional ID as an H.323 ID.

For more information about adding Additional IDs, see “Additional IDs Properties” on page 6-15.

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4.7 Adding an Administrative Group

You can create Administrative Groups of nodes that reflect the needs of the enterprise’s organization. Administrative groups in the Main View can help maintain a visual structure for nodes and the teams and departments to which they belong. This also makes it easier to set common end point properties within a team or department, such as limiting the available bandwidth for the group.

For example, you can create groups for Management, Sales, Finance, R&D, or others and place end points accordingly.

! To create an administrative group

1. Click the New Administrative Group button. The New Group wizard appears.

New Administrative Group Properties

2. In the Description box, type a name for the group and click Finish. This name will appear on the system tree.

3. To create more groups, repeat steps 1 and 2.

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4. To see the created groups in the Main View, expand the Groups object.

NOTE You can also add administrative subgroups as branches under other

created groups. To do this, select an existing administrative group before clicking the Add Administrative Group button.

! To place nodes into an administrative group

1. In the Main View, select one or more nodes.

2. Drag the nodes to the administrative group.

Sample Administrative Group

Changing Group Member Properties

Administrative groups make it easier to control end point properties that need to be common within a team or department, such as limiting the available bandwidth for the members of a group.

! To change common properties for all group members

1. Right-click the group name, point to Member Property, and click the specific property type.

A Properties dialog box for all group members opens to the property type that you clicked. Common properties among the group members are available for change.

2. Change the appropriate properties. Remember that this change affects all the group members.

3. Click OK to complete the change. If you want to discard the change, click Cancel.

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4.8 Adding a Short Dial Number

A Short Dial Number is a number, that when dialed, is routed to another specific registered user. It ideally is used as an easy-to-remember number intended to reach a department or a location instead of a specific person. It can also be used to include ISDN entries in the network and online directories (LDAP).

For example, you can set up a Short Dial Number, “444”, that reaches a sales representative whose personal directory number is “4792”. All calls dialed to “444” would automatically be forwarded to “4792”.

! To add a Short Dial number

1. In the Main View’s toolbar, click the New Short Dial button. The New Short Dial Wizard appears.

2. Change properties according to your short dial requirements. To move to the next properties page, click Next. For explanations about the various properties, see the following subsections.

3. Click Finish. In the Main View, the new Short Dial entry appears under the Short Dial Numbers object.

General Properties

The General page appears when you open the New Short Dial wizard. It contains identity information about the entry.

Short Dial - General Properties

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Set the following General Properties:

Directory Number

The number to be dialed in order to call the user that this entry represents.

Description Description or name for the entry. This name appears in

the Main View under the Short Dial Numbers object.

Call Forwarding Properties

In the Call Forwarding tab, select the user who will receive any videoconference calls dialed to the Short Dial number.

NOTE When the 5700 is connected to a 3300 ICP (Voice First Mode), you do not

need to program these settings (the 5700 VFA uses the Call Forward settings of the 3300 ICP).

Short Dial - Call Forwarding Properties

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LDAP Properties

The LDAP tab provides information about the Short Dial number’s registration, if applicable, in an LDAP (Lightweight Directory Access Protocol) server. For information about nodes’ LDAP Properties, see “LDAP Properties” on page 6-14.

NOTE When the 5700 is connected to a 3300 ICP (Voice First Mode), you do not

need to program these settings (the 5700 VFA uses the LDAP settings of the 3300 ICP).

Additional ID Properties

In addition to its directory (E.164) number, a Short Dial number may have other addresses that may be used to dial it, such as additional E.164 addresses and/or H.323 Alias. In the Additional ID page, you may enter these, if applicable. For more information about adding Additional IDs, see “Additional IDs Properties” on page 6-15.

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5SETTING 5700 VFA SYSTEM PROPERTIES

5700 VFA servers have system properties that define their operation. In the 5700 VFA Properties dialog box, the properties are divided into various categories:

5700 VFA Connection, System Information, Dial Plan, LDAP

Settings See page 5-2.

Call Control System Bandwidth Control, Call Settings, Ad-hoc

Resources See page 5-10.

Security Security Mode, License, Non-registered Devices

See page 5-15.

H.323 Gatekeeper

Reporting Billing, Event Log

Zone Settings, Advanced Settings See page 5-20.

See page 5-23.

! To define 5700 VFA Server system properties

1. In the Administrator window, right-click the 5700 VFA node at the top, point to Property (opening another menu), and click the specific property type.

-or-

Click the 5700 VFA node and then click the Display Properties button.

2. In the Properties dialog box, change properties according to the system’s specifications. To set different types of system properties, click the appropriate category icon on the left side of the dialog box, and then click the tab at the top of the dialog box. For explanations about the various properties, see the above list for their locations.

3. To implement the change and proceed to another set of 5700 VFA properties, click Apply and then the appropriate category icon and tab.

4. To implement all the changes and close the dialog box, click OK.

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5.1 5700 VFA Properties

In the 5700 VFA system Properties dialog box, click the 5700 VFA icon to access the following property pages:

! Connection

! System Information

! Dial Plan

! LDAP Settings

Connection Properties

The Connection tab contains information about the 5700 VFA Administrator application’s connection to the 5700 VFA.

5700 VFA Connection Properties

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Set the connection properties as follows:

Automatically Connect at Administrator

Select this option if you want to connect to this 5700 VFA automatically whenever you start the Administrator application.

Startup

5700 VFA Name Type any identifying name for the 5700 VFA. This

name does not affect the operation of the system.

5700 VFA

IP address or DNS name of the 5700 VFA.

Address

Port TCP/IP port number. Automatically provided by the

system.

Connection State

Informs you if the 5700 VFA Administrator application is connected, trying to connect, or not trying to connect to the 5700 VFA.

User The administrator name.

Level Level of administration privileges permitted to the User.

Status Current state of the login attempt.

Clicking Advanced displays the following properties:

Network Connection

Check if 5700 VFA is online

Select if you want the Administrator application to periodically check that the 5700 VFA is still connected, when there is no traffic over the connection.

Next to that property, select the number of seconds between checks if there is no activity over the connection.

Message Acknowledge Timeout

Select the number of seconds that the Administrator application waits to receive an update response from the 5700 VFA. After this interval, a message states that the 5700 VFA did not respond.

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System Info

The System Info tab provides information about the installation of the current 5700 VFA version. Provide this information if you contact Mitel Networks Technical Support.

5700 VFA Information

Build Number The number and date of the 5700 VFA software version.

5700 VFA

Date and time when the 5700 VFA started operating.

Running Since

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Dial Plan

In the Dial Plan tab, define how the 5700 VFA assigns directory numbers (E.164type) to registered end points and other nodes. Entering directory numbers are a convenient way for registered users to dial other nodes.

This tab also includes the names of the supplemental exchange functions and the default Telephony User Interface (TUI) numbers that the end point may dial to activate each of them. You may change the number for any of the functions.

For more information about how end points use exchange functions, see the Mitel Networks 5700 Voice First Application (5700 VFA) End Point’s Guide.

NOTE When the 5700 is connected to a 3300 ICP (Voice First Mode), you do not

need to program these settings (the 5700 VFA uses the Dial Plan settings of the 3300 ICP).

Dial Plan Properties

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Set directory numbering as following:

Node numbering (E.164) starts at

End Points’ E.164 Numbering Request

This number is the starting point for assigning directory numbers to registering nodes. You can provide for two, three, four, etc. digits for numbering nodes.

For example, if this number is “700”, new nodes will receive the first 3-digit number available between 700 and 999. To increase the numbering capacity (according to the license key code’s specification), you can specify a larger 3-digit range or add a fourth digit.

If not used, accept requested number

If already used

Assign new number

Reject login request

The Exchange Functions table lists the available functions and their corresponding TUI numbers.

Select to grant any E.164 number requests, if available, by registering end points.

If deselected, the 5700 VFA assigns directory numbers only according to the Node numbering definition above, and rejects all user E.164 numbering requests.

Select to accept the registration request, but to assign a directory number according to the Node numbering definition above.

Select to reject the registration request if the specified E.164 number is already assigned to another node.

! To change the TUI number of an exchange function

" Click in the Number column of the entry that you want to change.

Delete the previous number and type a new number.

To replace other numbers, repeat this step as many times as necessary.

NOTE MeetingPoint 4.5 and higher provides access to call pickup, forwarding

and transfer functions from the Conference Panel.

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The available functions are:

Gateway Service

For starting an ISDN videoconference over a gateway. The end point must enter this number, followed by the ISDN channel numbers, and then click Dial.

The default value is 9.

Camp For locking a call (or call transfer) at a destination

endpoint that, at the same time, is engaged in another videoconference.

The default value is *41.

Pickup For picking up a call that’s intended for any destination

for which the end point has pickup permission. The end point enters this number and then clicks Dial.

The default value is *17.

Specific Pickup For picking up a call that's intended for a specific

destination (for which the end point has pickup permission). The end point enters this number, followed by the directory number of the destination end point, and then clicks Dial.

The default value is *19.

Busy Forward If the end point is busy in a videoconference, the 5700

VFA forwards all incoming calls for it to an alternate destination. To activate, the end point enters this number, followed by the directory number of the alternate destination, and then clicks Dial.

The default value is *71.

No Answer Forward

If the end point does not answer, the 5700 VFA forwards a call to an alternate destination. To activate, the end point enters this number, followed by the directory number of the alternate destination, and then clicks Dial.

The default value is *70.

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Unconditional Forward

The 5700 VFA forwards ALL calls intended for the end point to an alternate destination. To activate, the end point enters this number, followed by the directory number of the alternate destination, and then clicks Dial.

The default value is *72.

Ad-hoc Conference

For inviting additional users to an open point-to-point videoconference. The end point enters this number, followed by the directory number of the target end point, and then clicks Dial.

The default value is *77.

NOTE Expansion to ad-hoc videoconference is

available only for licensed users of the Conference Control Option. If you want to add this option to your 5700 VFA, please contact your local Mitel Networks distributor.

Transfer For transferring an open videoconference to another end

point (and disconnecting from the transferring end point). The transferring end point enters this number, followed by the directory number of the target end point, and then clicks Dial.

The default value is *45.

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LDAP Settings

In the LDAP Settings tab, enable the 5700 VFA to periodically update its registered users in connected LDAP (Lightweight Directory Access Protocol) online directories. For more information about LDAP, see Chapter 10, “Registering with LDAP Directories.”

NOTE When the 5700 is connected to a 3300 ICP (Voice First Mode), you do not

need to program these settings (the 5700 VFA uses the LDAP settings of the 3300 ICP).

LDAP Settings Properties

Set LDAP Settings as follows:

Enable Update of LDAP

Select to enable the 5700 VFA to update its registered users information in the LDAP directories.

Servers

Prefix E.164 numbers with local zone

If neighboring zones are included in your online directories, select this option to append zone numbers to the directory numbers of all listed nodes.

number

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Proxy Pending Messages

If no communication was received from the LDAP directory after a certain interval, the 5700 VFA asks the LDAP Proxy server if its directory list (for the 5700 VFA registered users) requires updating.

Trigger Time Enter the interval between update request messages sent

by the 5700 VFA to the LDAP Proxy server.

Time to Live Enter the interval for discarding an update request

message that is not received by the LDAP Proxy server.

LDAP Servers View

NOTE If you update the 5700 VFA LDAP settings, you must also update the

same configuration settings in the LDAP server (see Chapter 10, “Registering with LDAP Directories”).

For information about the available LDAP servers, click this link. The LDAP Servers table appears, displaying location and access information about the available servers.

5.2 Call Control Properties

In the 5700 VFA system Properties dialog box, click the Call Control icon to access the following property pages:

! Bandwidth Control

! Call Settings

! Ad-hoc Resources

Bandwidth Control

In the Bandwidth Control tab, define how the 5700 VFA manages the available bandwidth within its zone.

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Local 5700 VFA Bandwidth Control Properties

Set bandwidth control properties as follows

Network

Total amount of bandwidth available to the LAN.

Bandwidth

Limit total bandwidth of 5700 VFA calls

Limit maximum number of calls to

Select to define the percentage of total network bandwidth to be allocated for calls managed by the 5700 VFA.

Select to define the maximum number of videoconferences managed by this 5700 VFA, that can carry on at the same time. The amount of open videoconferences cannot exceed the bandwidth limit defined above.

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Call Settings

The Call Settings tab includes properties defining call connection throughout the videoconferencing network.

Call Settings Properties

Set Call Settings properties as follows:

Ad-hoc Conference

Revert to pointto-point call

Select to return to a point-to-point call when only two parties remain in an ad-hoc videoconference

when 2 parties remain

Wait __ seconds before reverting

After a third party disconnects, the videoconference will revert to a point-to-point session after this interval.

to point-to-point

NOTE Expansion to ad-hoc videoconference is available only for licensed

users of the Conference Control Option. If you want to add this option to your 5700 VFA, please contact your local Mitel Networks distributor.

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Maximum Call Redirections

___ redirections Select the maximum number of times that a call can be

forwarded sequentially to other nodes before the call is cancelled.

Unlimited Select to allow calls to be forwarded to as many

destinations as necessary until they are answered.

Ad-hoc Resources

The Ad-hoc Resources table contains a list of MCU services registered with the 5700 VFA, together with the MCU with which they are associated. Select the services that the 5700 VFA may use to initiate an ad-hoc videoconference.

NOTE Expansion to ad-hoc videoconference is available only for licensed users

of the Conference Control Option. If you want to add this option to your 5700 VFA, please contact your local Mitel Networks distributor.

Available Ad-hoc Resources

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5.3 ISDN Routing Properties

In the 5700 VFA system Properties dialog box, click the ISDN Routing icon to access the following property pages

! System Location

! Dialing Prefixes

NOTE You cannot make an ISDN call in Voice First mode.

System Location

In the System Location tab, enter the country and area code of the 5700 VFA.

Local 5700 VFA System Location Properties

Dialing Prefixes

In the Dialing Prefixes tab, enter the dialing prefixes for long distance and international calls.

NOTE When the 5700 is connected to a 3300 ICP (Voice First Mode), you do not

need to program these settings (the 5700 VFA uses the Dialing Prefix settings of the 3300 ICP).

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Local 5700 VFA Dialing Prefixes Properties

5.4 Security Properties

In the 5700 VFA system Properties dialog box, click the Security icon to access the following property pages:

! Security Mode

! License

! Non-registered Devices

Security Mode

In the Security Mode tab, set the properties for restricting login to specific users. You can set up the 5700 VFA in any or all of the available Open Modes, or in Closed Mode to all nodes.

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5700 VFA Security Mode

Set the security mode as follows:

System Security Mode

Open Mode Select to allow automatic login privileges to various

types of nodes, which are listed below this option. A deselected type must be manually granted or refused login permission by the administrator

Mitel Networks end points

Select to automatically accept Mitel Networks or VCON systems that register (5750 DVA, 5760 VCA, 5770 BCA, 5720 VCB, VCON Escort, VCON Cruiser 150/384, VCON MediaConnect 6000/8000).

NonMitel Networks end points

Select to automatically log in any non-Mitel Networks H.323 videoconferencing node that registers.

MCUs Select to automatically log in any MCU that registers.

Neighboring Gatekeepers (Zones)

Select to automatically list other 5700 VFA and Gatekeepers that the local 5700 VFA calls or that contact it. In addition, this selection enables registered 5700 VFA nodes to receive calls from other zones. These zones appear automatically in the Main View.

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SIP User Agents Select to automatically log in any SIP User Agent that

registers.

Closed Mode Select to restrict login privileges. All nodes that attempt

to register must be granted login permission manually or rejected by the administrator.

Click this link to display the Login Status Table. The far right column of the table shows the login status for specified nodes. For more details about the Login Status Table, see “Viewing the Login Status” on page 4-16.

Unregistered Versions

Allow versions that are not registered via the software upgrade to log in.

License

The License tab shows the number of registered users that the 5700 VFA is licensed to service. If you need to increase these numbers, contact your local Mitel Networks distributor.

License Properties

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Capacity

Max. Number of Users

Max. Number of Concurrent

Maximum number of nodes that this 5700 VFA is permitted to register, according to its current license.

Maximum number of registered nodes that can be engaged in calls at one time.

Calls

Expiration Date Depending on your license, this will be either Never or

the date that your 5700 VFA license expires. If your license is temporary, see “Installing the 5700 VFA Server” on page 2-3 for information about updating your license.

Conference Control Option

Option Installed Indicates if your 5700 VFA includes Ad-hoc

Videoconferencing and Remote Call Initiation and Hangup.

Expiration Date Depending on your license, this will be either Never or

the date that this license expires.

Max. Number of Ad-hoc

The number of simultaneous ad-hoc videoconferences allowed.

Conferences

Video Conference Bridge

Number of VCB Conferences

The number of simultaneous ad-hoc videoconferences managed by the 5720 VCB allowed.

Expiration Date Depending on your license, this will be either Never or

the date that this license expires.

Reporting Option

Feature Supported

Indicates if your 5700 VFA includes compilation of call records for billing and asset management reports.

Expiration Date Depending on your license, this will be either Never or

the date that this license expires.

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License Key

Show Key Click to view the current key code for this 5700 VFA.

New Key Your initial key code is valid for 30 days. To extend it,

or to purchase a key code for more users, send the file, c:\Program Files\Vcon\userkey.txt, to your local Mitel Networks distributor. You will then receive the appropriate key without time restrictions.

You will receive a new userkey.txt file from your Mitel Networks distributor. To apply the new key, click this button, browse to select the file and click Open.

Non-Registered Devices

In the Non-Registered Devices tab, define how the 5700 VFA allows registered end points to engage in videoconferences with nodes that are unable to register with the 5700 VFA.

Non-Registered End Point Settings

Set the properties as follows:

Maximum number of non-registered devices

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Maximum number of non-registered end points that may be engaged in videoconferences with registered users.

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Maximum bandwidth for calls with nonregistered devices

Select the limit on the amount of bandwidth (in Kbps) that may be allocated to these videoconferences. The value must be a multiple of 100 (such as 200, 5000, 999000).

5.5 H.323 Gatekeeper Properties

In the 5700 VFA system Properties dialog box, click the H.323 Gatekeeper icon to access the following property pages:

! Zone Settings

! Advanced Settings

Zone Settings

In the Zone Settings tab, define the method of search that the 5700 VFA uses when a registered 5700 VFA node dials a party in a different zone (neighbor node).

5700 VFA Gatekeeper Zone Settings

Search Policy

If a dialed address is not found, the 5700 VFA will continue (or not) to search for that address according to one of the following policies:

Don’t search in other zones

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The 5700 VFA will reject the call without searching in other zones.

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Search other zones

Defined Neighbor Zones

Multicast Location Requests

Search for disconnected nodes in other zones

Location Request Reply Timeout

The 5700 sends out search requests according to the defined search criteria. The call is connected to the first zone that sends a positive response (party found) to the 5700 VFA.

The 5700 VFA only sends search requests to zones that are listed in the 5700 VFA Administrator, or “known” to the 5700 VFA. The call is connected to the first zone that sends a positive response (party found) to the 5700 VFA.

The 5700 VFA initially send search requests throughout the connected network(s) using the Multicast method.

If a call is dialed to an 5700 VFA node that is currently not logged in, the 5700 VFA continues to search for that node in other known zones.

Select the maximum interval for the 5700 VFA to receive a reply from the dialed destination's gatekeeper. If this interval passes before the 5700 VFA receives this reply, the call is disconnected.

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Advanced Settings

In the Advanced Settings tab, set the intervals at which the 5700 VFA activates various time-outs.

5700 VFA Gatekeeper Advanced Settings

Set Capabilities Timeout

Select the maximum interval for registered end points to receive the H.323 capabilities of the dialed destination. If this interval passes before the end point receives this information, the 5700 VFA disconnects the call.

Close Channel Timeout

Check if device is online

Select the maximum time for H.323 logical channels to close when a meeting ends.

Select the interval for checking if all registered nodes are connected to the 5700 VFA. At this time, the 5700 VFA polls the devices. If it does not receive a response from a node, the node is logged off.

Override device keep-alive period

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Select to use the 5700 VFA polling interval instead of any intervals that may have been defined in individual nodes.

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5.6 Reporting Properties

In the 5700 VFA system Properties dialog box, click the Reporting icon to access the following property pages:

! Billing

! Event Log

Billing

NOTE Compilation of call records is available only for licensed users of the

Reporting Option. If you want to add this option to your 5700 VFA, please contact your local Mitel Networks distributor.

In the Billing tab, select Enable Billing to list all videoconferences and audio calls within the local zone in a Call Details Record (CDR).

Billing Properties

For more information about CDRs and call accounting, see Getting Started>Monitoring System Status>Call Accounting in the 5700 VFA online

help.

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Event Log

In the Event Log tab, define the length of time that the 5700 VFA keeps records of specific types of events.

Event Log Properties

Set record-keeping periods as follows:

Delete Informatory Records After

Amount of time until informative records are deleted from the log.

Delete Warning Records After

Delete Severe Records After

Delete Alarm Records After

Amount of time until warning records are deleted from the log.

Amount of time until severe error records are deleted from the log.

Amount of time until alarm records are deleted from the log.

Event Log View To view the event log, click this link

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Mitel 5700 Admin Guide

About this Administrator’s Guide

Mitel Networks Technical Support

TABLE OF CONTENTS

1.1 About the 5700 VFA Server

1.2 5700 VFA Administrator

LDAP Proxy

1.3 Glossary of 5700 VFA Terms

2GETTING STARTED

2.1 Minimum System Requirements

5700 VFA Server

5700 VFA Administrator Application

Mitel Networks 5720 Video Conference Bridge

2.2 Installing the 5700 VFA Server

2.3 Installing the 5700 VFA Administrator

2.4 Installing the 5720 VCB

2.5 Replacing the License Key

2.6 Running the 5700 VFA

2.7 Basic 5700 VFA Operations

2.8 Voice First Mode

2.9 Non-Voice First Mode

3.1 The Main View

Connected 5700 VFAs

Registered Nodes

Performing Tasks in the Main View

Multiple Selection

Filtering the Main View

3.2 The Node Status View

3.3 The Login Status View

3.4 The Event Log

3.5 LDAP Servers

3.6 The Mitel View

4ADMINISTERING THE 5700 VFA

4.1 Setting Up Administrators

Adding an Administrator

Changing Administrator Properties

4.2 Editing Nodes

Adding Nodes

Deleting a Login Request

Setting a Node’s Properties

Finding Nodes and Objects in the Administrator

Editing Multiple Nodes

Changing Directory Numbers

Deleting a Node

4.3 Registering 5020/5220 IP Phones

To add a phone:

To change the name of the phone in the list:

4.4 Status Monitoring

Monitoring Nodes in the Main View

Viewing the Login Status

Viewing the Node Status

Event Log Monitoring

4.5 Setting Up Templates

Editing a Template

4.6 Adding Hunting Groups

General Properties

Call Forward Properties

Hunting Group Properties

Hunting Group LDAP Properties

Additional ID Properties

4.7 Adding an Administrative Group

Changing Group Member Properties

4.8 Adding a Short Dial Number

General Properties

Call Forwarding Properties

LDAP Properties

Additional ID Properties

5SETTING 5700 VFA SYSTEM PROPERTIES

5.1 5700 VFA Properties

Connection Properties

System Info

Dial Plan

LDAP Settings

5.2 Call Control Properties

Bandwidth Control

Call Settings

Ad-hoc Resources

5.3 ISDN Routing Properties

System Location

Dialing Prefixes