Mitel 5700 Admin Guide

Administrator Guide

Release 1.1

ADMINISTRATOR GUIDE

Notice

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

Mitel Networks and the MITEL logo are trademarks of Mitel Networks Corporation.

VCON is a trademark of VCON Ltd. MeetingPoint is a registered trademark of VCON, Inc., in the United States.

Microsoft, Windows, NetMeeting and the Microsoft Internet Explorer logo are registered trademarks or trademarks of Microsoft Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

). The

Revision A

March 2003

Limited Warranty

Mitel Networks Corporation. warrants that SOFTWARE will perform according to accompanying user documentation for a period of 90 (ninety) days from the date of receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of Mitel Networks Corporation. has not been installed or upgraded according to accompanying documentation from Mitel Networks Corporation. or been subject to misuse, misapplication, negligence or accident while in the hands of the purchaser.

GRANT OF LICENCE Mitel Networks Corporation grants the Purchaser a non-

exclusive and non-transferable license to use the SOFTWARE product and to make one copy solely for backup or archival purposes, which may include user documentation provided via online or other electronic form. Additional copies may not be made nor may anyone else be allowed to copy or otherwise reproduce any part of the licensed software without prior written consent of Mitel Networks Corporation.

LIABILITIES Mitel Networks entire liability and the Purchaser’s exclusive

remedy shall be at Mitel Networks option, either return of the price paid or repair/ replacement of the Product not meeting Mitel Networks declared Limited warranty. Mitel Networks or its suppliers shall not be liable in any event to anyone for any indirect, incidental, consequential, special or exemplary damages including without limitation damages for loss of business profits, business interruptions, business information or other pecuniary loss arising out of the use of or inability to use the said Product even if advised of the possibility of such damages. In any case, Mitel Networks entire liability under any provision of this agreement shall be limited to the amount actually paid by the Purchase for the Product.

Mitel Networks 5700 VFA Administrator’s Guide iii

About this Administrator’s Guide

This Administrator guide explains how to work with the Mitel Networks™ 5700 Voice First Application (5700 VFA) system. The following chapter summary briefly describes this guide’s contents:

Chapter 1 Welcome to 5700 Voice First Application

Introduction to the 5700 VFA and to this Administrator’s Guide

Chapter 2 Getting Started

Instructions for installing the 5700 VFA.

Chapter 3 A Quick Tour of the 5700 VFA Administrator

Brief description of the main 5700 VFA applications’ screens.

Chapter 4 Administering the 5700 VFA

Procedures for configuring administrators and 5700 VFA, monitoring status within the video network, and setting up hunting and administrative groups.

Chapter 5 Setting 5700 VFA System Properties

Descriptions of the various properties that comprise the 5700 VFA system configuration.

Chapter 6 Defining End Point Nodes

Procedures for defining registered end points which run Mitel Networks or third-party videoconferencing applications.

Chapter 7 Registering Gateways

Procedures for registering, setting up a gateway’s 5700 VFA configuration and setting up available gateway services.

Chapter 8 Registering an MCU

Procedures for registering, setting up an MCU’s 5700 VFA configuration, defining MCU service properties, and setting up MCU service permission groups.

iv Mitel Networks 5700 VFA Administrator’s Guide

Chapter 9 Neighboring Zones

Procedures for setting up an 5700 VFA-managed network that includes more than one zone of videoconferencing users.

Chapter 10 Registering with LDAP Directories

Procedures and required information for setting up the 5700 VFA configuration in online directory servers such as ILS and NDS.

Chapter 11 Initiating Videoconferences From the 5700 VFA

Administrator

Instructions for setting up and starting videoconferences from the Administrator application.

Chapter 12 Setting Up Ad-hoc Videoconferences Managed

by a 5720 VCB

Instructions for setting up a Mitel Networks 5720 Video Conference Bridge for initiating ad-hoc multipoint videoconferences.

Chapter 13 Customizing the 5700 VFA Administrator

Procedures for customizing the Administrator application according to your personal preferences.

Appendix A MeetingPoint End Point Properties

Definitions of configuration properties for MeetingPoint

4.5 (and higher) end points.

Appendix B 5760 Videoconferencing Appliance End Point

Properties

Definitions of configuration properties for Mitel Networks 5760 Videoconferencing Appliance end points.

Appendix C QoS Priority Values

List of available QoS priority level settings for IP Precedence and DiffServ.

Appendix D Using Accord™ MGC with the 5700 VFA

Instructions for setting up the Accord MGC’s configuration for management within the 5700 VFA network.

Mitel Networks 5700 VFA Administrator’s Guide v

Appendix E Upgrading 5760 Videoconferencing Appliance

Software

Procedures for updating your Mitel Networks 5760 VCA devices to the latest software version.

Appendix F Setting Up The 5020/5220 IP Phone To Work

With 5700 VFA

Procedures for programming a “Video” key on the 5020/5220 IP Phone.

Appendix G The 3300 ICP and the 5700 VFA

Procedures for 3300 ICP-related programming.

Mitel Networks Technical Support

This Administrator’s Guide was designed to help you set up and work with your 5700 VFA easily so that you can enjoy its many features.

If a situation occurs that is not covered by the supplied documentation, please request help from our Technical Support channels. Mitel Networks Corporation will make its strongest efforts to help you resume your videoconferencing as soon as possible.

! Contact your local Mitel Networks distributor, and request assistance from its

technical support department.

vi Mitel Networks 5700 VFA Administrator’s Guide

1 Welcome to 5700 Voice First Application

1.1 About the 5700 VFA Server ................................................................. 1-1

1.2 5700 VFA Administrator ...................................................................... 1-2

LDAP Proxy ......................................................................................... 1-3

1.3 Glossary of 5700 VFA Terms............................................................... 1-3

2 Getting Started

2.1 Minimum System Requirements .......................................................... 2-1

5700 VFA Server .................................................................................. 2-1

5700 VFA Administrator Application .................................................. 2-1

Mitel Networks 5720 Video Conference Bridge .................................. 2-2

2.2 Installing the 5700 VFA Server ............................................................ 2-3

2.3 Installing the 5700 VFA Administrator ................................................ 2-5

2.4 Installing the 5720 VCB ....................................................................... 2-6

2.5 Replacing the License Key ................................................................... 2-7

2.6 Running the 5700 VFA ......................................................................... 2-8

2.7 Basic 5700 VFA Operations ............................................................... 2-10

2.8 Voice First Mode ................................................................................ 2-10

2.9 Non-Voice First Mode ........................................................................ 2-11

3 A Quick Tour of the 5700 VFA Administrator

3.1 The Main View ..................................................................................... 3-2

Connected 5700 VFAs.......................................................................... 3-2

Registered Nodes .................................................................................. 3-3

Performing Tasks in the Main View..................................................... 3-4

Multiple Selection................................................................................. 3-4

Filtering the Main View........................................................................ 3-5

3.2 The Node Status View .......................................................................... 3-5

3.3 The Login Status View ......................................................................... 3-6

3.4 The Event Log ...................................................................................... 3-6

3.5 LDAP Servers ....................................................................................... 3-7

3.6 The Mitel View ..................................................................................... 3-7

4 Administering the 5700 VFA

4.1 Setting Up Administrators .................................................................... 4-1

Adding an Administrator ...................................................................... 4-1

Changing Administrator Properties ...................................................... 4-3

4.2 Editing Nodes ....................................................................................... 4-4

Adding Nodes ....................................................................................... 4-4

Mitel Networks 5700 VFA Administrator’s Guide vii

Table of Contents

Deleting a Login Request ......................................................................4-6

Setting a Node’s Properties ...................................................................4-6

Finding Nodes and Objects in the Administrator ..................................4-7

Editing Multiple Nodes .......................................................................4-10

Changing Directory Numbers..............................................................4-11

Deleting a Node...................................................................................4-12

4.3 Registering 5020/5220 IP Phones .......................................................4-12

To add a phone: ...................................................................................4-13

To change the name of the phone in the list:.......................................4-15

4.4 Status Monitoring ................................................................................4-16

Monitoring Nodes in the Main View ..................................................4-16

Viewing the Login Status ....................................................................4-16

Viewing the Node Status .....................................................................4-17

Event Log Monitoring .........................................................................4-20

4.5 Setting Up Templates ..........................................................................4-25

Editing a Template ..............................................................................4-26

4.6 Adding Hunting Groups ......................................................................4-27

General Properties ...............................................................................4-28

Call Forward Properties.......................................................................4-29

Hunting Group Properties ...................................................................4-30

Hunting Group LDAP Properties ........................................................4-31

Additional ID Properties .....................................................................4-32

4.7 Adding an Administrative Group ........................................................4-33

Changing Group Member Properties...................................................4-34

4.8 Adding a Short Dial Number...............................................................4-35

General Properties ...............................................................................4-35

Call Forwarding Properties .................................................................4-36

LDAP Properties .................................................................................4-37

Additional ID Properties .....................................................................4-37

5 Setting 5700 VFA System Properties

5.1 5700 VFA Properties.............................................................................5-2

Connection Properties ...........................................................................5-2

System Info............................................................................................5-4

Dial Plan ................................................................................................5-5

LDAP Settings.......................................................................................5-9

5.2 Call Control Properties ........................................................................5-10

Bandwidth Control ..............................................................................5-10

Call Settings ........................................................................................5-12

Ad-hoc Resources................................................................................5-13

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Table of Contents

5.3 ISDN Routing Properties .................................................................... 5-14

System Location ................................................................................. 5-14

Dialing Prefixes .................................................................................. 5-14

5.4 Security Properties.............................................................................. 5-15

Security Mode..................................................................................... 5-15

License ................................................................................................ 5-17

Non-Registered Devices ..................................................................... 5-19

5.5 H.323 Gatekeeper Properties .............................................................. 5-20

Zone Settings ...................................................................................... 5-20

Advanced Settings .............................................................................. 5-22

5.6 Reporting Properties ........................................................................... 5-23

Billing ................................................................................................. 5-23

Event Log............................................................................................ 5-24

6 Defining End Point Nodes

6.1 Setting Up an End Point........................................................................ 6-1

6.2 Setting End Point 5700 VFA Properties ............................................... 6-3

General Properties................................................................................. 6-3

Status Properties ................................................................................... 6-4

Call Forwarding Properties................................................................... 6-5

Bandwidth Control Properties .............................................................. 6-7

Pickup Permissions Properties.............................................................. 6-8

MCU Services Properties...................................................................... 6-9

Gateway Services Properties .............................................................. 6-10

ISDN Call Routing Properties ............................................................ 6-12

Product Information Properties........................................................... 6-13

LDAP Properties................................................................................. 6-14

Additional IDs Properties ................................................................... 6-15

7 Registering Gateways

7.1 Logging in a New Gateway .................................................................. 7-1

7.2 Setting Gateway Properties................................................................... 7-4

General Properties................................................................................. 7-4

Product Information Properties............................................................. 7-5

ISDN Dialing Properties....................................................................... 7-6

7.3 Setting Gateway Service Properties...................................................... 7-8

General Properties................................................................................. 7-8

Bandwidth Control Properties .............................................................. 7-9

7.4 Gateway Service Hunting Groups ........................................................ 7-9

Mitel Networks 5700 VFA Administrator’s Guide ix

Table of Contents

8 Registering an MCU

8.1 Logging in a New MCU........................................................................8-1

8.2 Setting MCU Properties ........................................................................8-3

General Properties .................................................................................8-3

Bandwidth Control Properties ...............................................................8-4

Product Information Properties .............................................................8-5

Additional ID Properties .......................................................................8-6

8.3 MCU Services .......................................................................................8-7

General Properties .................................................................................8-8

Bandwidth Control Properties ...............................................................8-9

Ad-Hoc Conference Properties..............................................................8-9

Services Properties ..............................................................................8-11

LDAP Properties .................................................................................8-12

Additional ID Properties .....................................................................8-12

8.4 MCU Service Permission Groups .......................................................8-13

General Properties ...............................................................................8-14

Permission Group Properties...............................................................8-15

9 Neighboring Zones

9.1 The 5700 VFA’s Relationship with Neighboring Zones.......................9-1

9.2 Logging in New Zones ..........................................................................9-2

Adding Zones Automatically ................................................................9-2

Adding Zones Manually........................................................................9-3

9.3 Setting Zone Properties .........................................................................9-4

General Properties .................................................................................9-4

Zone Settings.........................................................................................9-5

Bandwidth Control Properties ...............................................................9-7

MCU Services Properties ......................................................................9-8

Gateway Service Properties...................................................................9-9

ISDN Call Routing Properties.............................................................9-11

Product Info Properties........................................................................9-12

Additional IDs Properties....................................................................9-13

9.4 Known Non-Registered End Points ....................................................9-13

Adding a Known Non-Registered End Point ......................................9-13

9.5 Inter-Zone Videoconferencing Management ......................................9-14

Setting Up Inter-Zone Dialing.............................................................9-14

Restricting Bandwidth Allotment........................................................9-17

Restricting H.450 Exchange Functions ...............................................9-19

Sharing Gateway Services with Other Zones......................................9-20

Sharing MCU Services with Other Zones...........................................9-22

x Mitel Networks 5700 VFA Administrator’s Guide

Table of Contents

10 Registering with LDAP Directories

10.1 Registering the 5700 VFA with an ILS .............................................. 10-3

Setting Up the ILS Configuration in the 5700 VFA Administrator ... 10-5

10.2 Registering the 5700 VFA with Microsoft Exchange Server ............. 10-7

Setting Up the Exchange Server Configuration in the 5700 VFA Admin-

istrator ............................................................................................... 10-10

10.3 Registering the 5700 VFA with Windows 2000 Active Directories 10-12

Adding a User with Full Configuration Rights................................. 10-12

Adding the 5700 VFA Attributes...................................................... 10-13

Adding the 5700 VFA Node Class ................................................... 10-15

Granting Full Control Permissions to Users for the Class................ 10-19

Setting the Properties of the 5700 VFA Attributes........................... 10-19

Creating an Organizational Unit for Your 5700 VFA ...................... 10-20

Giving Permissions to 5700 VFA Users ........................................... 10-21

Setting Up the LDAP Configuration in the 5700 VFA Administrator10-25

10.4 Registering the 5700 VFA with Novell Directory Services (NDS).. 10-26

Creating 5700 VFA Attributes.......................................................... 10-26

Creating the 5700 VFA MXMNode Class ....................................... 10-29

Creating an 5700 VFA Container ..................................................... 10-32

Setting Up the LDAP Group Object Configuration.......................... 10-33

Adding a Trustee for the 5700 VFA MXMNode Container............. 10-35

Setting Up the LDAP Configuration in the 5700 VFA Administrator10-35

11 Initiating Videoconferences From the 5700 VFA Administrator

11.1 Administrator-Initiated Dialing .......................................................... 11-1

11.2 Setting Point-to-Point Videoconference Properties ............................ 11-2

11.3 Administrator-Initiated Hang Up........................................................ 11-2

12 Setting Up Ad-hoc Videoconferences Managed by a 5720 VCB

12.1 Setting Up the 5720 VCB Configuration............................................ 12-2

5720 VCB Properties .......................................................................... 12-2

5720 VCB Services Properties ......................................................... 12-11

12.2 Expanding to an Ad-hoc Videoconference ....................................... 12-18

13 Customizing the 5700 VFA Administrator

13.1 Defining the Main View Options........................................................ 13-1

Tree Styles .......................................................................................... 13-1

Item Attributes .................................................................................... 13-3

13.2 Setting Up the Workspace .................................................................. 13-5

Defining Workspace Options.............................................................. 13-5

Managing Workspaces........................................................................ 13-6

Mitel Networks 5700 VFA Administrator’s Guide xi

Table of Contents

13.3 Customizing the Toolbar ...................................................................13-12

Defining the Toolbar Display............................................................13-12

Adding and Removing Toolbar Buttons ...........................................13-14

Creating a Custom Toolbar ...............................................................13-15

13.4 Customizing the Status Views...........................................................13-16

Setting Table On-Screen Display Properties.....................................13-16

Style Formats for Table Elements or Types of Information..............13-19

A MeetingPoint End Point Properties

A.1 Conversation Properties .......................................................................A-1

Video ....................................................................................................A-1

Data ...................................................................................................... A-4

A.2 Calls Properties.....................................................................................A-6

Incoming Calls .....................................................................................A-6

Ringing .................................................................................................A-7

3rd Party Viewer...................................................................................A-8

Interactive Multicast........................................................................... A-10

A.3 User Data Properties........................................................................... A-12

A.4 Communication Properties.................................................................A-13

LAN....................................................................................................A-13

Connection..........................................................................................A-15

Firewall............................................................................................... A-16

A.5 Telephony Properties.......................................................................... A-17

Phone Numbers .................................................................................. A-17

Switch Type........................................................................................A-18

SPID Numbers....................................................................................A-19

MSN ...................................................................................................A-20

Subaddressing.....................................................................................A-21

Dialing ................................................................................................ A-22

A.6 Hardware Properties...........................................................................A-23

Audio .................................................................................................. A-23

Camera................................................................................................A-25

A.7 Advanced Properties...........................................................................A-26

System Info......................................................................................... A-26

QoS.....................................................................................................A-27

Intras ...................................................................................................A-29

Advanced Video .................................................................................A-30

Advanced Audio.................................................................................A-31

xii Mitel Networks 5700 VFA Administrator’s Guide

Table of Contents

B 5760 Videoconferencing Appliance End Point Properties

B.1 Network Configuration .........................................................................B-2

LAN Connection and Registration .......................................................B-2

Firewall .................................................................................................B-3

H.323 Management...............................................................................B-4

QoS .......................................................................................................B-6

Phone Numbers.....................................................................................B-7

Switch Type ..........................................................................................B-8

SPID Numbers ......................................................................................B-9

B.2 Video Properties .................................................................................B-10

B.3 Audio Properties .................................................................................B-11

B.4 Options................................................................................................B-13

General Options ..................................................................................B-13

Version................................................................................................B-14

Security ...............................................................................................B-15

C QoS Priority Values

C.1 IP Precedence Values............................................................................C-1

C.2 DiffServ Values ....................................................................................C-1

D Using Accord™ MGC with the 5700 VFA

D.1 MGC Configuration..............................................................................D-1

Network Services Configuration ..........................................................D-1

H.323 Card Configuration ....................................................................D-4

D.2 Adding an Accord Meeting Room........................................................D-5

D.3 Setting Meeting Room Properties.........................................................D-6

General Properties.................................................................................D-6

Ad-hoc Conference Properties..............................................................D-7

Hunting Group Properties.....................................................................D-8

LDAP Properties...................................................................................D-9

Additional ID Properties.......................................................................D-9

E Upgrading 5760 Videoconferencing Appliance Software

E.1 Running the Upgrade Program .............................................................E-2

E.2 Applying the New Upgrade ..................................................................E-4

E.3 Post-Upgrade Procedures......................................................................E-5

E.4 Installer Mode .......................................................................................E-5

E.5 Software Key Upgrade.......................................................................... E-6

Mitel Networks 5700 VFA Administrator’s Guide xiii

Table of Contents

F Setting Up The 5020/5220 IP Phone To Work With 5700 VFA

F.6 Programming a 5020/5220 IP Phone To Interact With A 5700 VFA ...F-1

To program “Video” settings to a 5020/5220 IP Phone: .......................F-2

To view current “Video” settings on a 5020/5220 IP Phone: ...............F-4

To remove programmed “Video” settings from a 5020/5220 IP Phone: ... F-4

G The 3300 ICP and the 5700 VFA

G.1 Networking 3300 ICPs ......................................................................... G-1

G.2 Programming Class of Service for IP Phones ......................................G-1

G.3 Entering the 3300 ICP Information in the 5700 VFA ..........................G-2

The Mitel PBX View............................................................................G-2

G.4 Multi-Party Conference Calls...............................................................G-3

Index

xiv Mitel Networks 5700 VFA Administrator’s Guide

1WELCOME TO 5700 VOICE FIRST

PPLICATION

Congratulations on your entry into the revolutionary world of Mitel Networks 5700 Voice First Application (5700 VFA). The 5700 VFA centralizes the management of Video over IP communication within an enterprise-wide network.

1.1 About the 5700 VFA Server

The 5700 VFA provides centralized videoconferencing management services for corporate networks running on IP. It transfers many administration and configuration tasks from the individual computers, called end points, to the network, where they belong.

The 5700 VFA provides the following services:

! Integration with the Mitel Networks 3300 Integrated Communications

Platform (Voice First Mode). In Voice First Mode, users with video endpoints at their desktop can add video to a voice call by simply pressing a key on a 5020/5220 IP Phone.

! Integrated 5720 Video Conferencing Bridge (5720 VCB) - optional.

! Status monitoring of network videoconferencing activity

! Call Accounting

! Supplementary IP Telephony services, such as Call Forwarding, Pickup and

Hunting Groups

! Expansion of point-to-point videoconferences to multipoint sessions (ad-hoc

conferencing)

! Search capabilities for nodes in zones managed by other 5700 VFAs and

gatekeepers.

! Simplified gateway and MCU dialing for registered end points

! Control of the usage of gateway and MCU services by registered users

! Bandwidth management for allocating available bandwidth to registered nodes

! Compatibility with external online directory services (LDAP)

Mitel Networks 5700 VFA Administrator’s Guide 1-1

Chapter 1 Welcome to 5700 Voice First Application

! H.323 Revision 2-compliant Gatekeeper functions, including login and

security:

— Auto-discovery and registration of nodes, such as videoconferencing end

points, gateways, MCUs and their respective services.

— Address translation of IP addresses, H.323 aliases, E.164 numbers, e-mail

addresses and URLs.

1.2 5700 VFA Administrator

The Administrator application provides an interface for performing the management and monitoring of the 5700 VFA network. It may be installed on the same computer as the 5700 VFA Server as well as on additional computers, therefore providing remote management capability.

The Administrator application enables:

! Remote configuration of VCON MeetingPoint, Mitel Networks

5760 Video Conference Appliance, and VCB nodes.

! Voice First Mode configuration of 5700 VFA (Mitel PBX view).

! Registration, configuration and deletion of H.323 end points, such as

Mitel Networks and other vendors’ H.323 Rev. 1 & 2-compliant videoconferencing systems.

! Registration, configuration and deletion of Gateways, MCUs and their

respective services.

! Registration of video-enabled 5020/5220 IP Phone, and association of these

phones with video endpoints.

! Configuration of videoconferencing policies between the local 5700 VFA and

zones of nodes managed by other 5700 VFAs and gatekeepers.

! Monitoring of connection states, login status, and events logging.

! Creation of hunting groups (groups of end points that may be called through

one common number).

! Creation of administrative groups that reflect the organization’s corporate

structure and enables efficient configuration of these groups’ stations.

! Setting limits on the permitted bandwidth usage.

1-2 Mitel Networks 5700 VFA Administrator’s Guide

Welcome to 5700 Voice First Application Chapter 1

! Initiation and hang-up of point-to-point calls between two end points.

! Network usage reports (Call Details Records and Asset Management Reports).

LDAP Proxy

The LDAP (Lightweight Directory Access Protocol) Proxy lists all of the 5700 VFA’s registered nodes in online directory servers, such as Microsoft ILS, Exchange, Windows 2000 Active Directories, and Novell NDS. Because the LDAP Proxy handles this task, individual endpoints are automatically listed and therefore, not required to register and perform configuration themselves.

1.3 Glossary of 5700 VFA Terms

This section lists special 5700 VFA terms that are commonly used in this guide.

3300 ICP Mitel Networks 3300 Integrated Communications

Platform.

5700 VFA Mitel Networks 5700 Voice First Application.

5700 VFA Node A node that is registered in the local 5700 VFA.

Ad-hoc conference

Administrator User whose responsibilities may include monitoring and

End point An H.323 terminal, Gateway, or MCU. An end point

Gatekeeper Application that controls registration (login) into a

Gateway A network device that enables communication between

Hunting group A group of users within an organization that may be

Mitel Networks 5700 VFA Administrator’s Guide 1-3

A videoconference that expands from a point-to-point session to a multipoint session while it remains open. Additional end points are "invited" by one of the parties.

managing the 5700 VFA network. Three levels of Administrator provide various rights for managing, controlling, monitoring, and viewing information.

can call and be called. It generates and/or terminates information streams.

computer or network, translates addresses, and manages bandwidth within a network.

two different types of networks, such as IP and ISDN telephony.

reached through one common number.

Chapter 1 Welcome to 5700 Voice First Application

LDAP Lightweight Directory Access Protocol - used to access

online directory servers, for registering and searching for other online users.

computer or a network.

MCU Multipoint Control Unit - a device used to connect three

or more end points in a single video meeting.

Neighbor Node A node that is registered in a neighboring zone.

Neighboring

A zone that is known and listed in the local 5700 VFA.

Zone

Node A device on a LAN. For example, end points, gateways

and MCUs are nodes.

Service A configuration for the allocation of available

bandwidth during videoconferences through gateways or MCUs.

Templa te A complete set of default properties for new nodes.

Zone A collection of nodes that 5700 VFAs and gatekeepers

1-4 Mitel Networks 5700 VFA Administrator’s Guide

2GETTING STARTED

2.1 Minimum System Requirements

The components of the 5700 VFA may be installed and operated on any computer that meets the following minimum requirements:

5700 VFA Server

For optimum performance, install the 5700 VFA Server on a workstation or server that contains only the Windows NT 4.0 operating system with Service Pack 5 or higher. We recommend that no other applications were installed on it at any time. The presence of other applications (even if they are not open) may cause unpredictable operating results.

Operating System Microsoft Windows NT 4.0 with Service Pack 5

or higher, Windows 2000 with Service Pack 2 or higher.

Minimum CPU Speed Pentium 400 Mhz

Recommended Memory at least 128 MB

Minimum Free Disk Space 200 MB

NOTE 1. No other H.323 application may run at the same time as the 5700 VFA.

2. No other application may use the computer’s default H.323 TCP/IP ports.

3. 5700 VFA installation program installs MDAC 2.7 which upgrades the ODBC driver and MSDE 2000.

5700 VFA Administrator Application

The 5700 VFA Administrator application may be installed on any workstation(s) on the network that meet the following specifications:

Operating System Microsoft Windows 98, Windows 2000, NT 4.0

with Service Pack 5 or higher.

Minimum CPU Speed Pentium 166 Mhz

Minimum Memory 64 MB

Minimum Free Disk Space 10 MB

Mitel Networks 5700 VFA Administrator’s Guide 2-1

Chapter 2 Getting Started

Mitel Networks 5720 Video Conference Bridge

The Mitel Networks 5720 Video Conference Bridge (5720 VCB) may be installed on any workstation(s) on the network that meet the following specifications:

Concurrent Sessions 1 2 + VFA 3 or more

Operating System Microsoft Windows 2000, or NT 4.0 with

Service Pack 5 or higher.

Minimum CPU Speed (Pentium)

Minimum Memory 128 MB 256 MB 256 MB

Minimum Free Disk Space 10 MB 10 MB 10 MB

Compatibility Issues

500 MHz 1.4 GHz 2 Ghz

! 5700 VFA Administrator or VCON

MediaConnect 8000 may be installed on the same computer.

! 5700 VFA Server and/or other

videoconferencing applications must not be installed on the same computer.

NOTE All configurations require a Network Interface Card (NIC). When

installing the 5720 VCB on a computer with 5700 VFA installed, you can have up to two concurrent 5720 VCB sessions.

2-2 Mitel Networks 5700 VFA Administrator’s Guide

Getting Started Chapter 2

2.2 Installing the 5700 VFA Server

The 5700 VFA server should be installed on a Windows NT 4.0 (or higher) computer dedicated to the management of your organization’s videoconferencing network.

NOTE If a previous version of the 5700 VFA Server is installed on the computer,

you must uninstall it before installing this version.

! To install the 5700 VFA Server

1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive.

2. If Autorun is enabled, the Installation program appears automatically.

Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file. The Installation program appears.

3. Select 5700 VFA Server.

4. Follow the instructions in the Setup Wizard, clicking Next to continue.

The installation program installs the Server components.

NOTE If upgrading from a previous 5700 VFA version, the Installation program

detects it. Click OK to continue. The Installation program saves the previous version’s database settings, except for Call Details Records (CDRs) and the Event Log.

5. The Wizard asks where to install and use Microsoft SQL database. To

install it on the same computer as the 5700 VFA (default setting), click Next. To install it on a different computer, click Choose Location and then enter the appropriate computer name or IP address (when entering an IP address, do not enter leading zeroes).

The installation program builds a system database, which requires a few minutes.

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6. At another stage, the Enter Serial Number dialog box appears. Type the serial number that’s on the supplied key code agreement and click OK.

If you received a version for evaluation, click Cancel. To continue installing the evaluation version (limited number of users for a short period), click Ye s to confirm.

NOTE Whether this is a first-time installation or an upgrade, your initial key code

is valid for 30 days. For instructions on making it permanent or increasing the permitted number of registered end points, see “Replacing the License Key” on page 2-7.

7. When the Wizard informs you that the installation is complete, click Finish.

8. To install the 5700 VFA Administrator application on the same computer, keep the Installation program open (see the next section).

To exit the Installation program, click Exit.

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2.3 Installing the 5700 VFA Administrator

The Administrator application may be installed on the same computer as the above applications and/or other workstations from which you may perform remote administration.

NOTE The new version of Administrator may be installed over a previous

version of the application. You do not need to uninstall the previous version.

! To install the 5700 VFA Administrator

1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive.

2. If Autorun is enabled, the Setup wizard will appear automatically.

Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file. The Setup wizard appears.

3. Select 5700 VFA Administrator.

4. Follow the instructions in the wizard, clicking Next to continue.

5. The wizard provides a check box for installing the 5760 VCA Upgrade Utility, which provides you with the ability to upgrade the software version of Mitel Networks 5760 VCA’s connected to your organization’s network. If your organization has Mitel Networks 5760 VCA’s, we recommend that you select to install this application.

Click Next to continue.

6. If you selected to install the 5760 VCA Upgrade Utility, the wizard proceeds to its installation process. Follow the instructions in the wizard, clicking Next to continue to the next page.

7. When the Wizard informs that the installation is complete, click Finish.

8. To exit the Installation program, click Exit.

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2.4 Installing the 5720 VCB

The 5720 VCB may be installed on the same computer as the 5700 VFA Administrator or a VCON MediaConnect 8000. However, do not install it on the same computer as the 5700 VFA Server or other videoconferencing system.

NOTE The 5720 VCB is available only for licensed users of the combined Mitel

Networks 5720 Video Conference Bridge and Conference Control Options. If you want to add these options to your 5700 VFA, please contact your local Mitel Networks distributor.

! To install the 5720 VCB

1. Insert the 5700 VFA Setup CD-ROM in your computer’s CD-ROM drive.

If Autorun is enabled, the Setup wizard will appear automatically. Otherwise, click Start in the Windows taskbar and then click Run. Browse to the CD-ROM drive and double-click the Setup.exe file.

2. In the Setup window, select VCB.

3. Follow the instructions in the Setup wizard, clicking Next to continue.

4. At one stage, the wizard provides a choice between installing the 5720 VCB on the same computer as VCON’s MediaConnect 8000 or installing it on a computer that does not run a videoconferencing application.

— To install it on MediaConnect 8000’s computer, select Yes . The

computer must have two IP addresses to support this configuration. In the wizard, enter the IP address for the 5720 VCB (the other address is reserved for the MediaConnect 8000).

— Otherwise, select No.

Click Next.

5. At another stage, the wizard requires the address of the 5700 VFA Server with which the 5720 VCB registers and provides services. Enter the 5700 VFA Server’s IP address or DNS name. Click Next.

6. After completing the Setup wizard, restart the computer.

NOTE If the address of the associated 5700 VFA changed, if 5700 VFA is

uninstalled and reinstalled, or if 5720 VCB will work on a different 5700 VFA: In the Start Menu, point to Programs, Mitel Networks, VCB, and click Update 5700 VFA Address.

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2.5 Replacing the License Key

The following circumstances require replacement of your 5700 VFA license key:

! Replacing a temporary demo version with a permanent, purchased version.

Your initial key code is valid for 30 days.

! Changing the number of permitted registered end points.

! Adding optional features to your 5700 VFA.

NOTE This process requires that an initial 5700 VFA is already set up. For

instructions on setting up an 5700 VFA, see Chapters 4 and 5.

! To replace your 5700 VFA license key

1. Send the file, c:\Program Files\Mitel\userkey.txt to your local Mitel Networks distributor. You will then receive a new key code from the distributor.

2. Save the new license code file to a location on your network.

3. Run the 5700 VFA Administrator application. In the Administrator window, right-click the 5700 VFA node at the top, point to Property (opening another menu), and click License. The License tab appears.

5700 VFA System License Properties

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4. Click New Key. The Open dialog box appears.

5. Browse to the location where you saved the license code file. Click Open.

6. When prompted to apply the license code, click OK.

7. Click OK to implement the license change and close the dialog box.

2.6 Running the 5700 VFA

The 5700 VFA server opens automatically during the host computer’s startup, and runs unseen as an NT service.

! To run the 5700 VFA Administrator

!In the Windows desktop, click Start, point to Programs and click 5700

VFA.

Starting the 5700 VFA Administrator

When you open the 5700 VFA Administrator application for the first time, you must open a new 5700 VFA object in the Main View.

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! To open a new 5700 VFA

1. In the 5700 VFA menu, click Log in to New 5700 VFA.

Opening a New 5700 VFA

2. Enter a name for the 5700 VFA and the IP network address of the computer that it’s installed on. Then, enter the default User name and default password during the startup. Afterwards, you may change these values to meet your own operating needs (see “Adding an Administrator” on page 4-1).

Default user su

Default password 1234

3. Click Login. The new 5700 VFA is displayed in the Main View of the Administrator application. You can expand the 5700 VFA to see an initial system tree (see Chapter 3, “A Quick Tour of the 5700 VFA Administrator,” for more details).

4. To save the administrator application configuration, open the File menu and click Save As. Save the configuration as a .vca file.

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2.7 Basic 5700 VFA Operations

This section will list the various tasks required to set up the 5700 VFA for a typical video network. At the end of each description, the location of detailed explanations are provided.

2.8 Voice First Mode

1. Set up administrators.

Enter the administrators and their various privileges into the system. The available privilege levels are Super User, Monitor System and View System Properties. See “Setting Up Administrators” on page 4-1.

2. Set up the 5700 VFA configuration.

Define the various properties of the system’s configuration, such as connection details, open or closed mode for registering end points, and so on. See Chapter 5, “Setting 5700 VFA System Properties.”

3. Define default settings for end points and other nodes in templates.

A template includes the characteristic properties for a type of node or service. Any new created item in the system will initially have the default properties defined in the template. See “Setting Up Templates” on page 4-25.

4. Set up end point configurations.

End points may be registered with the default properties defined in a template or be set following their login requests. See Chapter 6, “Defining End Point Nodes.”

5. Set up the 5700 VFA configurations for Multipoint Control Units (MCU) that register with the 5700 VFA.

MCUs are used for connecting registered end points with a number of other end points in a multipoint videoconference. MCU services are available after the particular MCU is granted login permission to the 5700 VFA. See Chapter 8, “Registering an MCU.”

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2.9 Non-Voice First Mode

1. Set up administrators.

2. Set up the 5700 VFA configuration.

3. Define default settings for end points and other nodes in templates.

4. Set up end point configurations.

End points may be registered with the default properties defined in a template or be set following their login requests. See Chapter 6, “Defining End Point Nodes.”

5. Create and set up hunting groups.

A hunting group includes a series of nodes that may be grouped together within an organization for a variety of reasons, but may be reached through one common address. See “Adding Hunting Groups” on page 4-27.

6. Create and set up administrative groups.

Administrative Groups of nodes in the Main View can help maintain a visual structure for nodes and the teams and departments to which they belong. This also makes it easier to control end point properties that need to be common within a team or department, such as limiting the available bandwidth for the group. See “Adding an Administrative Group” on page 4-33.

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7. Set up the 5700 VFA configuration in a Lightweight Directory Access Protocol (LDAP) online directory server.

By listing 5700 VFA registered users in an LDAP server, they will be able to locate and call all other users listed in the same directory. The 5700 VFA supports several LDAP server applications. See Chapter 10, “Registering with LDAP Directories.”

8. Prepare the 5700 VFA to provide gateway dialing services to ISDN connections for the registered end points.

If gateways register with the 5700 VFA, you must set their 5700 VFA configurations in the Administrator application. Then, you have to define the available services. See Chapter 7, “Registering Gateways.”

9. Set up the 5700 VFA configurations for Multipoint Control Units (MCU) that register with the 5700 VFA.

10. If your organization has more than one network of videoconferencing users, set up the 5700 VFA configurations for additional zones managed by other 5700 VFAs or gatekeepers on your 5700 VFA Administrator application.

The configuration of additional zones enables end points registered in the local 5700 VFA to engage in videoconferences with end points in these other zones. You can set bandwidth allocation, enable inter-zone Call Details Records (CDR) generation, and other inter-zone videoconferencing management policies. See Chapter 9, “Neighboring Zones.”

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Mitel 5700 Admin Guide

About this Administrator’s Guide

Mitel Networks Technical Support

TABLE OF CONTENTS

1.1 About the 5700 VFA Server

1.2 5700 VFA Administrator

LDAP Proxy

1.3 Glossary of 5700 VFA Terms

2GETTING STARTED

2.1 Minimum System Requirements

5700 VFA Server

5700 VFA Administrator Application

Mitel Networks 5720 Video Conference Bridge

2.2 Installing the 5700 VFA Server

2.3 Installing the 5700 VFA Administrator

2.4 Installing the 5720 VCB

2.5 Replacing the License Key

2.6 Running the 5700 VFA

2.7 Basic 5700 VFA Operations

2.8 Voice First Mode

2.9 Non-Voice First Mode