The information contained in this document is believed to be accurate in all
respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The
information is subject to change without notice and should not be construed in any
way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in
this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any
means - electronic or mechanical - for any purpose without written permission from
Mitel Networks Corporation.
Trademarks
Mitel Networks and the MITEL logo are trademarks of Mitel Networks
Corporation.
VCON is a trademark of VCON Ltd.
MeetingPoint is a registered trademark of VCON, Inc., in the United States.
Microsoft, Windows, NetMeeting and the Microsoft Internet Explorer logo are
registered trademarks or trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their
respective companies and are hereby acknowledged.
Mitel Networks Corporation. warrants that SOFTWARE will perform according to
accompanying user documentation for a period of 90 (ninety) days from the date of
receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the
date of receipt. This Limited Warranty shall not apply to any product that in the
opinion of Mitel Networks Corporation. has not been installed or upgraded
according to accompanying documentation from Mitel Networks Corporation. or
been subject to misuse, misapplication, negligence or accident while in the hands of
the purchaser.
GRANT OF LICENCE Mitel Networks Corporation grants the Purchaser a non-
exclusive and non-transferable license to use the SOFTWARE product and to make
one copy solely for backup or archival purposes, which may include user
documentation provided via online or other electronic form. Additional copies may
not be made nor may anyone else be allowed to copy or otherwise reproduce any
part of the licensed software without prior written consent of Mitel Networks
Corporation.
LIABILITIES Mitel Networks entire liability and the Purchaser’s exclusive
remedy shall be at Mitel Networks option, either return of the price paid or repair/
replacement of the Product not meeting Mitel Networks declared Limited warranty.
Mitel Networks or its suppliers shall not be liable in any event to anyone for any
indirect, incidental, consequential, special or exemplary damages including without
limitation damages for loss of business profits, business interruptions, business
information or other pecuniary loss arising out of the use of or inability to use the
said Product even if advised of the possibility of such damages. In any case,
Mitel Networks entire liability under any provision of this agreement shall be
limited to the amount actually paid by the Purchase for the Product.
Page 4
Product Names
VCON product names may appear in the customer documentation and in the
graphical user interface of this product.
Mitel Networks™ product names correspond to the following VCON product
names:
VCON product nameMitel Networks
product name
Media Xchange Manager (MXM)Mitel Networks 5700 Voice First
Application (5700 VFA)
Falcon IPMitel Networks 5760 Video Conference
Appliance (5760 VCA)
ViGO PersonalMitel Networks 5750 Desktop Video
Appliance (5750 DVA)
MediaConnect 9000Mitel Networks 5770 Boardrrom
Conference Appliance (5770 BCA)
NOTE There are minor differences between Mitel Networks products and the
equivalent VCON products.
Mitel Networks Technical Support
This Guide was designed to help you work with the Mitel Networks
5700 Voice First Application (5700 VFA) easily so that you can enjoy its many
features.
If a situation occurs that is not covered by the supplied documentation, please
request help from our Technical Support channels. Mitel Networks Corporation
will make its strongest efforts to help you resume your videoconferencing as soon
as possible.
! Contact your local Mitel Networks distributor, and request assistance from its
technical support department.
Page 5
TABLEOF CONTENTS
1Telephony Exchange in Videoconferences..................................... 1
2Registering to the 5700 VFA ............................................................. 2
2.1 Registration by a MeetingPoint® 4.6 (or Higher) User ............................ 2
2.2 Registration by a 5760 VCA User............................................................. 3
2.3 Registration by Other H.323 Videoconferencing User ............................. 5
3Calling Other Videoconferencing Users .......................................... 6
3.1 Videoconferencing with 5020/5220 IP Phones ......................................... 6
3.2 Videoconferencing in Non-Voice First Mode........................................... 6
7.1 Inviting Additional Users with 5020/5220 IP Phones............................. 20
7.2 Inviting Additional Users from MeetingPoint® 4.6 ............................... 20
7.3 Inviting Additional Users from 5760 VCA............................................. 21
7.4 Inviting Additional Users from Other H.323 Videoconferencing
Applications 22
8Starting a Call Through a Gateway ................................................ 23
9Connecting to an MCU Videoconference ...................................... 24
Page 6
Page 7
1TELEPHONY EXCHANGEIN
V
IDEOCONFERENCES
Welcome to Mitel Networks™ 5700 Voice First Application - 5700 VFA telephony
services, which provide additional telephony functions to your videoconferencing
system. This user guide provides instructions for the following:
! Registering to the 5700 VFA
! Calling Other Videoconferencing Users
! Call Forward
! Call Pickup
! Call Transfer
! Ad-Hoc Conferencing
! Starting a Call Through a Gateway
! Connecting to an MCU Videoconference
Mitel Networks 5700 VFA End Point’s Guide 1
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Chapter 1 Telephony Exchange in Videoconferences
2 Mitel Networks 5700 VFA End Point’s Guide
Page 9
2REGISTERINGTOTHE 5700 VFA
The registration procedure varies slightly, depending on the user’s
videoconferencing application.
•MeetingPoint
•Mitel Networks 5760 Video Conference Appliance
•Other H.323 Rev. 2-compliant videoconferencing systems
2.1Registration by a MeetingPoint® 4.6 (or Higher) User
! To log in to the 5700 VFA
1.In the Windows Desktop, click Start, point to Programs and then click
the VCON MeetingPoint command. The MeetingPoint Startup screen
appears, followed by the Login dialog box.
®
4.6 with 5700 VFA support
Initial Login to 5700 VFAReturn Login to 5700 VFA
NOTE Running MeetingPoint disables the computer’s screensaver.
2.Enter login information as follows:
5700 VFA (MXM)
Login Name
PasswordPassword required for you to log in to the 5700 VFA. If
Mitel Networks 5700 VFA End Point’s Guide 3
Your user name as listed in the 5700 VFA database and
the 5700 VFA Administrator.
you do not supply this password, the login request is
rejected.
Page 10
Chapter 2 Registering to the 5700 VFA
Verify Password When logging in to the 5700 VFA for the first time, you
must type the password a second time.
GatekeeperThe IP address of the 5700 VFA. If you do not know it,
ask your system administrator (when entering an IP
address, do not enter leading zeroes).
NOTE If you want to log in to a non-5700 VFA gatekeeper, you must do this
during the MeetingPoint startup.
In the Login dialog box, enter anything in the Password box, then enter
the gatekeeper’s IP address (do not enter leading zeroes). Click Connect.
2.2Registration by a 5760 VCA User
To register the 5760 VCA with a 5700 VFA, you must enter its address in the
Network Configuration. Consult with your system administrator.
! To log in to the 5700 VFA
1.Press <Menu>. The Main Menu opens. Select Network.
5760 VCA Main Menu
2.In the Set Network dialog box, navigate to the H.323 tab and press the
right arrow button to access H.323 properties.
4 Mitel Networks 5700 VFA End Point’s Guide
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Chapter 2 Registering to the 5700 VFA
H.323 Tab
3.Select the 5700 VFA option.
4.In the 5700 VFA Server IP box, enter the IP address of the 5700 VFA (do
not enter leading zeroes).
5.Press <OK> twice. A message states that 5760 VCA will restart in a few
seconds.
If the 5700 VFA is in Open mode, it automatically permits the 5760 VCA
to register or log in.
If the login attempt is unsuccessful, consult with the system administrator.
The administrator must then grant login permission before the 5760 VCA
can log in.
Mitel Networks 5700 VFA End Point’s Guide 5
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Chapter 2 Registering to the 5700 VFA
2.3Registration by Other H.323 Videoconferencing
User
If the 5700 VFA is in Open mode for all H.323 users, it automatically permits thirdparty (non-Mitel Networks) users to register.
If the login attempt is unsuccessful, contact your system administrator. In this case,
the administrator must grant you login permission manually.
! To log in to the 5700 VFA
1.In your videoconferencing application’s Gatekeeper setup, enter the IP
Address of the 5700 VFA (ask your system administrator). When entering
an IP address, do not enter leading zeroes.
2.Continue your application’s required procedure (such as exiting and
restarting the application) for implementing setup changes.
3.If the first login attempt is unsuccessful, notify the system administrator,
who will change the required login permission properties.
4.If your application requires, exit and log in again.
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3CALLING OTHER VIDEOCONFERENCING
U
SERS
3.1Videoconferencing with 5020/5220 IP Phones
! To place a call using a 5020/5220 IP Phone (Voice First Mode)
1.Place a conventional audio-only call.
Once connected with another video-capable 5020/5220 IP Phone, the
light beside the VIDEO key will be illuminated in red to indicate that the
call is capable of videoconferencing.
2.Press the VIDEO key to switch to videoconferencing.
The light beside the VIDEO key will flash red on both the originator’s and
recipient’s VIDEO keys to confirm that the request for videoconferencing
is being made.
3.The recipients must then press their VIDEO key to accept
videoconferencing.
The light beside the VIDEO key flashes green during call setup.
4.The video signal is displayed in a new window on your monitor (full
screen on a television) after videoconferencing is enabled.
! To end videoconferencing with 5020/5220 IP Phones
" To end both video and audio: hang up.
" To end video only: press the VIDEO key.
3.2Videoconferencing in Non-Voice First Mode
NOTE This section is not applicable when the 5700 VFA is connected to a
3300 ICP (Voice First Mode).
Users that are registered with the 5700 VFA can freely make videoconferencing
calls with other registered users and non-registered devices. A registered user is
assigned an internal directory number (such as 715), for convenient dialing. To
begin a videoconference, you only need to dial the destination’s directory number,
instead of its IP address, DNS name, or other E.164 number (although you may
also use these dialing methods).
Mitel Networks 5700 VFA End Point’s Guide 7
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Chapter 3 Calling Other Videoconferencing Users
! To call another registered user
1.Open your application’s Dialing utility.
2.Enter the destination’s directory number and start the call.
If your videoconferencing system is registered with an online directory (if you’re
not sure, consult with your system administrator), you can start videoconferences
with registered users by selecting their names from a list.
Non-registered devices do not initially have directory numbers. To call them, enter
the IP address, DNS name, or other E.164 number of the device in your
application’s Dialer (when entering an IP address, do not enter leading zeroes).
However, the administrator may subsequently assign directory numbers to them,
which you may then use to call them. The administrator may also add the nonregistered devices to your organization’s online directory, where you can dial them
by selecting them. If you’re not sure, consult with your system administrator to find
out if your destination has a directory number and/or is listed in the online
directory.
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4CALL FORWARD
The Call Forward function enables the 5700 VFA to forward a call to a specific
user unconditionally, or if the actual destination does not answer, or is busy.
The Call Forward settings for your system may be done by both you and the system
administrator. The last changes, regardless of who made them, are valid.
NOTE When the 5700 VFA is connected to a 3300 ICP (Voice First Mode), you
do not need to program these settings (the 5700 VFA uses the Call
Forward settings of the 3300 ICP).
4.1Setting Call Forward in MeetingPoint® 4.6
In MeetingPoint® 4.6, call forwarding properties for your system may be set in the
System Calls Properties dialog box.
! To set Call Forward
1.In MeetingPoint’s Conference Panel, click the Services arrow and
then click Call Forward Properties. The Forward Calls Properties
dialog box appears.
2.In the Forward Destination group, select each forwarding option that you
want to enable. For a description of these options, see “Call Forward
Options” on page 4-11.
In each option’s accompanying box, enter the 5700 VFA directory number
of a user by one of the following methods:
— Type the user’s directory number, IP address, DNS name or E.164
number (when entering an IP address, do not enter leading zeroes).
-or-
— To select a user, click it in the list or click Browse at the end of the
row. In the Select an Entry dialog box, select a user and click OK.
3.In the Forward After box, enter the number of seconds that will pass
before the 5700 VFA forwards the call.
4.Click OK to implement the settings.
Mitel Networks 5700 VFA End Point’s Guide 9
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Chapter 4 Call Forward
NOTE To disable a call forwarding option, deselect the option and click OK.
Call Forward Calls Properties
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Chapter 4 Call Forward
Selecting an End Point for Forwarding Calls
Call Forward Options
In the Forward Destination group, the call forwarding options are:
Unconditional
forward
Select if you want to forward ALL calls intended for
you to another user.
Forward on
busy
Forward on no
answer
Mitel Networks 5700 VFA End Point’s Guide 11
Select if you want to forward calls to another user if you
are engaged in another videoconference.
Select if you want to forward calls intended for you to
another user, if you cannot answer the call.
Page 18
Chapter 4 Call Forward
4.2Setting Call Forward in Other H.323
Videoconferencing Applications
In 5760 VCA and other H.323 videoconferencing applications, you can enable Call
Forwarding by dialing a code. If you do not know the code, ask the system
administrator.
! To set Call Forward
1.Open your application’s Dialing utility.
2.Dial one of the following (bold values are factory defaults):
For this featureDial this number
Forward if No
Answer
Forward if Busy *71 (or other code number) followed by [other
Unconditional
forwarding
NOTE After dialing, a “Call Rejected” message appears. However, the request is
accepted by the 5700 VFA if the dialed number is valid.
*70 (or other code number) followed by [other
destination directory number]
Activate if you want to forward calls intended for you to
another user. The interval before transferring the call is
set by the system adminstrator.
For example, *70751will forward calls to user 751.
destination directory number]
Activate if you want to forward calls to another user if
you are engaged in another videoconference.
For example, *71751will forward calls to user 751.
*72 (or other code number) followed by [other
destination directory number]
Activate if you want to forward all calls intended for
you to another user.
For example, *72751will forward calls to user 751.
12 Mitel Networks 5700 VFA End Point’s Guide
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Entering a Call Forwarding Dialing Code
! To disable Call Forward
1.Open your application’s Dialing utility.
2.Dial one of the following (bold values are factory defaults:
To disable this featureDial this number
Forward if No Answer*70* (or other code number)
Chapter 4 Call Forward
Forward if Busy*71* (or other code number)
Unconditional
*72* (or other code number)
forwarding
NOTE After dialing, a “Call Rejected” message appears. However, the request is
accepted by the Administrator application anyway.
Mitel Networks 5700 VFA End Point’s Guide 13
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Chapter 4 Call Forward
14 Mitel Networks 5700 VFA End Point’s Guide
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5CALL PICKUP
The Call Pickup function enables a user to answer a videoconferencing call
intended for another user. To do this, the user must be given Pickup Permission for
the destination by the system administrator.
The available types of call pickup are Specific and Non-specific.
! Specific - Picking up a call that’s intended for another specific user.
For example, if a videoconferencing call comes for an absent neighboring
colleague, you can pick up that call.
! Any Ringing Call - Picking up a call that’s intended for the longest-ringing
destination for which you have pickup permission.
For example, if you have pickup permissions for two neighboring colleagues,
and both receive videoconferencing calls at the same time, you can pick up the
call that started ringing first.
NOTE When the 5700 VFA is connected to a 3300 ICP (Voice First Mode), you
do not need to program these settings (the 5700 VFA uses the Call Pickup
settings of the 3300 ICP).
Mitel Networks 5700 VFA End Point’s Guide 15
Page 22
Chapter 5 Call Pickup
5.1Call Pickup in MeetingPoint® 4.6
In MeetingPoint 4.6, the Services menu provides commands for picking up calls to
other users.
Pick Up Specific Call
! To pick up a call to a specific user
1.In MeetingPoint’s Conference Panel, click the Services arrow and
then click Pick Up Specific Call. The Specific Pickup dialog box
appears.
Pick Up Specific Call Dialog Box
2.In the Destination box, enter the directory number of the user currently
receiving a call by one of the following methods:
— Type the number or click it in the list.
-or-
—Click Browse at the end of the row. In the Select an Entry dialog box,
select the user and click OK (see page 4-11 for an illustration).
The selected user name and number appears in the Specific Pickup dialog
box.
3.Click OK. The call is routed to this user.
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Pick Up Any Ringing Call
! To pick up any ringing call
1.In MeetingPoint’s Conference Panel, click the Services arrow and
then click Pickup Any Ringing Call.
The call is routed to you. The Conference Control dialog box notifies
you that an incoming call arrived.
Chapter 5 Call Pickup
Incoming Call
2.Click Accept to answer the call or Reject to reject it.
Mitel Networks 5700 VFA End Point’s Guide 17
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Chapter 5 Call Pickup
5.2Call Pickup in Other H.323 Videoconferencing
Applications
In 5760 VCA and other H.323 videoconferencing applications, you must enter a
code in order to pick up calls for other users. If you do not know the code, ask the
system administrator.
! To pick up a call to a specific user
1.If you hear or know of a current call to a specific user, open your
application’s Dialing utility.
2.Dial *17 (or an administrator-defined value) followed by the [specificdestination directory number]. For example, dial *17751 to pickup a
current call for end point 751.
3.After dialing, a “Call Rejected” message may appear. Click Cancel.
The Incoming Call notification then appears on your screen and your own
end point can accept the call.
! To pick up any ringing call
1.If calls come to one or more neighboring users, open the application’s
Dialing utility.
2.Dial *19 (or an administrator-defined value).
3.After dialing, a “Call Rejected” message may appear. Click Cancel.
The Incoming Call notification then appears on your screen and your own
end point can accept the call.
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6CALL TRANSFER
In a transferred call, the videoconference is transferred from the initiator to another
user. The conference continues between the original remote party and the user that
received the transfer. The user that initiated the transfer is disconnected from the
videoconference.
NOTE When the 5700 VFA is connected to a 3300 ICP (Voice First Mode), you
do not need to program these settings (the 5700 VFA uses the Call
Transfer settings of the 3300 ICP).
6.1Call Transfer in MeetingPoint® 4.6
! To transfer a call to another user
1.In MeetingPoint’s Conference Panel, click the Services arrow and
then click Tran sfer. The Transfer dialog box appears.
Transfer Dialog Box
2.In the Destination box, enter the directory number of the user that will
receive the call by one of the following methods:
— Type the number or click it in the list.
-or-
—Click Browse at the end of the row. In the Select an Entry dialog box,
select the user and click OK (see page 4-11 for an illustration).
3.Click OK.
The call is transferred to this user. If that party accepts the call, you are
disconnected from the videoconference. The call continues between the
original remote party and the newly-joined party.
Mitel Networks 5700 VFA End Point’s Guide 19
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Chapter 6 Call Transfer
6.2Call Transfer in 5760 VCA
! To transfer a call to another user
1.Press any of the number keys on the remote control. The Call Control
dialog box and SoftKey menu open.
2.Enter the directory number of the party to whom you want to transfer the
call.
3.Press the red TRANS. SoftKey.
4.The call gets transferred to the party that you requested. If that party
accepts the call, you are disconnected from the videoconference. The call
continues between the original remote party and the newly-joined party.
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Chapter 6 Call Transfer
6.3Call Transfer in Other H.323 Videoconferencing
Applications
In 5750 DVA and other H.323 videoconferencing applications, you must enter a
code in order to transfer a current call to another free user. If you do not know the
code, ask the system administrator.
! To transfer a call to another user
1.During an ongoing point-to-point videoconference, open your
application’s Dialing utility.
2.Dial *45 (or an administrator-defined value) followed by the [freeuser’s directory number]. For example, dial *45751 to transfer the call to end
point 751.
3.The call gets transferred to the party that you requested. If that party
accepts the call, you are disconnected from the videoconference. The call
continues between the original remote party and the newly-joined party.
Mitel Networks 5700 VFA End Point’s Guide 21
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Chapter 6 Call Transfer
22 Mitel Networks 5700 VFA End Point’s Guide
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7AD-HOC CONFERENCING
The Ad-hoc Conference function lets you “invite and join” additional parties to an
open videoconference.
7.1Inviting Additional Users with 5020/5220 IP Phones
! To invite and join other parties into an ad-hoc videoconference
1.Set up a multi-party conference call using the Trans/ Conf key (see your
5020/5220 User Guide for more information).
2.Press the VIDEO key to switch to videoconferencing
7.2Inviting Additional Users from MeetingPoint® 4.6
! To invite and join other parties into an ad-hoc videoconference
1.In MeetingPoint’s Conference Panel, click the Services arrow and
then click Invite. The Invite dialog box appears.
Inviting Users from MeetingPoint 4.6
2.In the Destination box, enter the directory number of the user that will
receive the call by one of the following methods:
— Type the number or click it in the list.
-or-
—Click Browse at the end of the row. In the Select an Entry dialog box,
select the user and click OK (see page 4-11 for an illustration).
Mitel Networks 5700 VFA End Point’s Guide 23
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Chapter 7 Ad-Hoc Conferencing
3.Click OK.
After several seconds, the additional party is added to the session, which is
now a multipoint conference. The parties’ video is displayed in
Continuous Presence (multiple users’ video on screen at all times) or
Voice-Activated Switching (speaker’s video only on screen), in accordance
with the MCU configuration.
7.3Inviting Additional Users from 5760 VCA
! To invite and join other parties into an ad-hoc videoconference
1.Press any of the number keys on the remote control. The Call Control
dialog box and SoftKey menu open.
Inviting Users from 5760 VCA
2.Enter the directory number of the party that you want to invite.
3.Press the green INVITE SoftKey.
After several seconds, the additional party is added to the session, which is
now a multipoint conference. The parties’ video is displayed in
Continuous Presence (multiple users’ video on screen at all times) or
Voice-Activated Switching (speaker’s video only on screen), in accordance
with the MCU configuration.
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Chapter 7 Ad-Hoc Conferencing
7.4Inviting Additional Users from Other H.323
Videoconferencing Applications
In 5760 VCA and other H.323 videoconferencing applications, you must enter a
code in order to invite other users to an ad-hoc videoconference. If you do not
know the code, ask the system administrator.
! To invite and join other parties into an ad-hoc videoconference
1.During an ongoing point-to-point videoconference, open your
application’s Dialing utility.
2.Dial *77 (or an administrator-defined value) followed by the [additional user’s directory number]. For example, dial *77751 to invite end point 751
into the videoconference.
3.After dialing, an Incoming Call message may appear. Accept the call.
The session is now a multipoint conference. The parties’ video is
displayed in Continuous Presence (multiple users’ video on screen at all
times) or Voice-Activated Switching (speaker’s video only on screen), in
accordance with the MCU configuration.
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Chapter 7 Ad-Hoc Conferencing
26 Mitel Networks 5700 VFA End Point’s Guide
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8STARTINGA CALL THROUGHA GATEWAY
You can start a videoconference from a LAN connection to an ISDN destination
through a gateway. The default function code for starting a call through a gateway
is 9. The system administrator may change this code, if necessary
(see the Mitel Networks 5700 Voice First Application Administrator’s Guide).
NOTE You cannot make an external call in Voice First mode.
! To start a LAN-to-ISDN call through a gateway
" In the LAN Manual Dialer, dial [gateway’s service access number][1st
ISDN number].
Set the required Bandwidth or use the default bandwidth. To display the
Bandwidth, click Options.
Enter service access
number + ISDN no.
Select the required
bandwidth.
Click Options.
Dialing a LAN-to-ISDN Call Through a Gateway (in MeetingPoint 4.6)
Mitel Networks 5700 VFA End Point’s Guide 27
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Chapter 8 Starting a Call Through a Gateway
28 Mitel Networks 5700 VFA End Point’s Guide
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9CONNECTINGTOAN MCU
V
IDEOCONFERENCE
Registered users may join videoconferences that are managed by an MCU that has
registered and is logged in to the 5700 VFA. In order to connect, you only need to
dial the directory number (assigned by the system administrator) of the required
conference.
NOTE This section does not apply when the 5700 is connected to a 3300 ICP
(Voice First Mode).
! To dial a videoconference through an MCU
1.Open your application’s Dialing utility.
2.Dial the directory number of the appropriate MCU conference.