Mitel 5700 User Manual

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End Points Guide
Release 1.1
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Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
Mitel Networks and the MITEL logo are trademarks of Mitel Networks Corporation.
VCON is a trademark of VCON Ltd. MeetingPoint is a registered trademark of VCON, Inc., in the United States.
Microsoft, Windows, NetMeeting and the Microsoft Internet Explorer logo are registered trademarks or trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.
Revision A
March 2003
®,™ Trademark of MITEL Networks Corporation Ltd.
© Copyright 2002, MITEL Networks Corporation Ltd.
All rights reserved.
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Limited Warranty
Mitel Networks Corporation. warrants that SOFTWARE will perform according to accompanying user documentation for a period of 90 (ninety) days from the date of receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of Mitel Networks Corporation. has not been installed or upgraded according to accompanying documentation from Mitel Networks Corporation. or been subject to misuse, misapplication, negligence or accident while in the hands of the purchaser.
GRANT OF LICENCE Mitel Networks Corporation grants the Purchaser a non-
exclusive and non-transferable license to use the SOFTWARE product and to make one copy solely for backup or archival purposes, which may include user documentation provided via online or other electronic form. Additional copies may not be made nor may anyone else be allowed to copy or otherwise reproduce any part of the licensed software without prior written consent of Mitel Networks Corporation.
LIABILITIES Mitel Networks entire liability and the Purchaser’s exclusive
remedy shall be at Mitel Networks option, either return of the price paid or repair/ replacement of the Product not meeting Mitel Networks declared Limited warranty. Mitel Networks or its suppliers shall not be liable in any event to anyone for any indirect, incidental, consequential, special or exemplary damages including without limitation damages for loss of business profits, business interruptions, business information or other pecuniary loss arising out of the use of or inability to use the said Product even if advised of the possibility of such damages. In any case, Mitel Networks entire liability under any provision of this agreement shall be limited to the amount actually paid by the Purchase for the Product.
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Product Names
VCON product names may appear in the customer documentation and in the graphical user interface of this product.
Mitel Networks™ product names correspond to the following VCON product names:
VCON product name Mitel Networks
product name
Media Xchange Manager (MXM) Mitel Networks 5700 Voice First
Application (5700 VFA)
Falcon IP Mitel Networks 5760 Video Conference
Appliance (5760 VCA)
ViGO Personal Mitel Networks 5750 Desktop Video
Appliance (5750 DVA)
MediaConnect 9000 Mitel Networks 5770 Boardrrom
Conference Appliance (5770 BCA)
NOTE There are minor differences between Mitel Networks products and the
equivalent VCON products.

Mitel Networks Technical Support

This Guide was designed to help you work with the Mitel Networks 5700 Voice First Application (5700 VFA) easily so that you can enjoy its many features.
If a situation occurs that is not covered by the supplied documentation, please request help from our Technical Support channels. Mitel Networks Corporation will make its strongest efforts to help you resume your videoconferencing as soon as possible.
! Contact your local Mitel Networks distributor, and request assistance from its
technical support department.
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TABLE OF CONTENTS

1 Telephony Exchange in Videoconferences..................................... 1
2 Registering to the 5700 VFA ............................................................. 2
2.1 Registration by a MeetingPoint® 4.6 (or Higher) User ............................ 2
2.2 Registration by a 5760 VCA User............................................................. 3
2.3 Registration by Other H.323 Videoconferencing User ............................. 5
3 Calling Other Videoconferencing Users .......................................... 6
3.1 Videoconferencing with 5020/5220 IP Phones ......................................... 6
3.2 Videoconferencing in Non-Voice First Mode........................................... 6
4 Call Forward ....................................................................................... 8
4.1 Setting Call Forward in MeetingPoint® 4.6 ............................................. 8
Call Forward Options ...............................................................................10
4.2 Setting Call Forward in Other H.323 Videoconferencing Applications ..11
5 Call Pickup ....................................................................................... 13
5.1 Call Pickup in MeetingPoint® 4.6 .......................................................... 14
Pick Up Specific Call ...............................................................................14
Pick Up Any Ringing Call .......................................................................15
5.2 Call Pickup in Other H.323 Videoconferencing Applications ................ 16
6 Call Transfer..................................................................................... 17
6.1 Call Transfer in MeetingPoint® 4.6........................................................ 17
6.2 Call Transfer in 5760 VCA ..................................................................... 18
6.3 Call Transfer in Other H.323 Videoconferencing Applications ............. 19
7 Ad-Hoc Conferencing ...................................................................... 20
7.1 Inviting Additional Users with 5020/5220 IP Phones............................. 20
7.2 Inviting Additional Users from MeetingPoint® 4.6 ............................... 20
7.3 Inviting Additional Users from 5760 VCA............................................. 21
7.4 Inviting Additional Users from Other H.323 Videoconferencing Applications 22
8 Starting a Call Through a Gateway ................................................ 23
9 Connecting to an MCU Videoconference ...................................... 24
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1TELEPHONY EXCHANGE IN
V
IDEOCONFERENCES
Welcome to Mitel Networks™ 5700 Voice First Application - 5700 VFA telephony services, which provide additional telephony functions to your videoconferencing system. This user guide provides instructions for the following:
! Registering to the 5700 VFA
! Calling Other Videoconferencing Users
! Call Forward
! Call Pickup
! Call Transfer
! Ad-Hoc Conferencing
! Starting a Call Through a Gateway
! Connecting to an MCU Videoconference
Mitel Networks 5700 VFA End Point’s Guide 1
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Chapter 1 Telephony Exchange in Videoconferences
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2REGISTERING TO THE 5700 VFA

The registration procedure varies slightly, depending on the user’s videoconferencing application.
MeetingPoint
Mitel Networks 5760 Video Conference Appliance
Other H.323 Rev. 2-compliant videoconferencing systems

2.1 Registration by a MeetingPoint® 4.6 (or Higher) User

! To log in to the 5700 VFA
1. In the Windows Desktop, click Start, point to Programs and then click the VCON MeetingPoint command. The MeetingPoint Startup screen appears, followed by the Login dialog box.
®
4.6 with 5700 VFA support
Initial Login to 5700 VFA Return Login to 5700 VFA
NOTE Running MeetingPoint disables the computer’s screensaver.
2. Enter login information as follows:
5700 VFA (MXM) Login Name
Password Password required for you to log in to the 5700 VFA. If
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Your user name as listed in the 5700 VFA database and the 5700 VFA Administrator.
you do not supply this password, the login request is rejected.
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Chapter 2 Registering to the 5700 VFA
Verify Password When logging in to the 5700 VFA for the first time, you
must type the password a second time.
Gatekeeper The IP address of the 5700 VFA. If you do not know it,
ask your system administrator (when entering an IP address, do not enter leading zeroes).
NOTE If you want to log in to a non-5700 VFA gatekeeper, you must do this
during the MeetingPoint startup. In the Login dialog box, enter anything in the Password box, then enter the gatekeeper’s IP address (do not enter leading zeroes). Click Connect.

2.2 Registration by a 5760 VCA User

To register the 5760 VCA with a 5700 VFA, you must enter its address in the Network Configuration. Consult with your system administrator.
! To log in to the 5700 VFA
1. Press <Menu>. The Main Menu opens. Select Network.
5760 VCA Main Menu
2. In the Set Network dialog box, navigate to the H.323 tab and press the right arrow button to access H.323 properties.
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Chapter 2 Registering to the 5700 VFA
H.323 Tab
3. Select the 5700 VFA option.
4. In the 5700 VFA Server IP box, enter the IP address of the 5700 VFA (do not enter leading zeroes).
5. Press <OK> twice. A message states that 5760 VCA will restart in a few seconds.
If the 5700 VFA is in Open mode, it automatically permits the 5760 VCA to register or log in.
If the login attempt is unsuccessful, consult with the system administrator. The administrator must then grant login permission before the 5760 VCA can log in.
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Chapter 2 Registering to the 5700 VFA

2.3 Registration by Other H.323 Videoconferencing User

If the 5700 VFA is in Open mode for all H.323 users, it automatically permits third­party (non-Mitel Networks) users to register.
If the login attempt is unsuccessful, contact your system administrator. In this case, the administrator must grant you login permission manually.
! To log in to the 5700 VFA
1. In your videoconferencing application’s Gatekeeper setup, enter the IP Address of the 5700 VFA (ask your system administrator). When entering an IP address, do not enter leading zeroes.
2. Continue your application’s required procedure (such as exiting and restarting the application) for implementing setup changes.
3. If the first login attempt is unsuccessful, notify the system administrator, who will change the required login permission properties.
4. If your application requires, exit and log in again.
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3CALLING OTHER VIDEOCONFERENCING
U
SERS

3.1 Videoconferencing with 5020/5220 IP Phones

! To place a call using a 5020/5220 IP Phone (Voice First Mode)
1. Place a conventional audio-only call.
Once connected with another video-capable 5020/5220 IP Phone, the light beside the VIDEO key will be illuminated in red to indicate that the call is capable of videoconferencing.
2. Press the VIDEO key to switch to videoconferencing.
The light beside the VIDEO key will flash red on both the originator’s and recipient’s VIDEO keys to confirm that the request for videoconferencing is being made.
3. The recipients must then press their VIDEO key to accept videoconferencing.
The light beside the VIDEO key flashes green during call setup.
4. The video signal is displayed in a new window on your monitor (full screen on a television) after videoconferencing is enabled.
! To end videoconferencing with 5020/5220 IP Phones
" To end both video and audio: hang up.
" To end video only: press the VIDEO key.

3.2 Videoconferencing in Non-Voice First Mode

NOTE This section is not applicable when the 5700 VFA is connected to a
3300 ICP (Voice First Mode).
Users that are registered with the 5700 VFA can freely make videoconferencing calls with other registered users and non-registered devices. A registered user is assigned an internal directory number (such as 715), for convenient dialing. To begin a videoconference, you only need to dial the destination’s directory number, instead of its IP address, DNS name, or other E.164 number (although you may also use these dialing methods).
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Chapter 3 Calling Other Videoconferencing Users
! To call another registered user
1. Open your application’s Dialing utility.
2. Enter the destination’s directory number and start the call.
If your videoconferencing system is registered with an online directory (if you’re not sure, consult with your system administrator), you can start videoconferences with registered users by selecting their names from a list.
Non-registered devices do not initially have directory numbers. To call them, enter the IP address, DNS name, or other E.164 number of the device in your application’s Dialer (when entering an IP address, do not enter leading zeroes). However, the administrator may subsequently assign directory numbers to them, which you may then use to call them. The administrator may also add the non­registered devices to your organization’s online directory, where you can dial them by selecting them. If you’re not sure, consult with your system administrator to find out if your destination has a directory number and/or is listed in the online directory.
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4CALL FORWARD

The Call Forward function enables the 5700 VFA to forward a call to a specific user unconditionally, or if the actual destination does not answer, or is busy.
The Call Forward settings for your system may be done by both you and the system administrator. The last changes, regardless of who made them, are valid.
NOTE When the 5700 VFA is connected to a 3300 ICP (Voice First Mode), you
do not need to program these settings (the 5700 VFA uses the Call Forward settings of the 3300 ICP).

4.1 Setting Call Forward in MeetingPoint® 4.6

In MeetingPoint® 4.6, call forwarding properties for your system may be set in the System Calls Properties dialog box.
! To set Call Forward
1. In MeetingPoint’s Conference Panel, click the Services arrow and then click Call Forward Properties. The Forward Calls Properties dialog box appears.
2. In the Forward Destination group, select each forwarding option that you want to enable. For a description of these options, see “Call Forward Options” on page 4-11.
In each option’s accompanying box, enter the 5700 VFA directory number of a user by one of the following methods:
— Type the user’s directory number, IP address, DNS name or E.164
number (when entering an IP address, do not enter leading zeroes).
-or-
— To select a user, click it in the list or click Browse at the end of the
row. In the Select an Entry dialog box, select a user and click OK.
3. In the Forward After box, enter the number of seconds that will pass before the 5700 VFA forwards the call.
4. Click OK to implement the settings.
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Chapter 4 Call Forward
NOTE To disable a call forwarding option, deselect the option and click OK.
Call Forward Calls Properties
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Chapter 4 Call Forward
Selecting an End Point for Forwarding Calls

Call Forward Options

In the Forward Destination group, the call forwarding options are:
Unconditional forward
Select if you want to forward ALL calls intended for you to another user.
Forward on busy
Forward on no answer
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Select if you want to forward calls to another user if you are engaged in another videoconference.
Select if you want to forward calls intended for you to another user, if you cannot answer the call.
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Chapter 4 Call Forward

4.2 Setting Call Forward in Other H.323 Videoconferencing Applications

In 5760 VCA and other H.323 videoconferencing applications, you can enable Call Forwarding by dialing a code. If you do not know the code, ask the system administrator.
! To set Call Forward
1. Open your application’s Dialing utility.
2. Dial one of the following (bold values are factory defaults):
For this feature Dial this number
Forward if No Answer
Forward if Busy *71 (or other code number) followed by [other
Unconditional forwarding
NOTE After dialing, a “Call Rejected” message appears. However, the request is
accepted by the 5700 VFA if the dialed number is valid.
*70 (or other code number) followed by [other destination directory number]
Activate if you want to forward calls intended for you to another user. The interval before transferring the call is set by the system adminstrator.
For example, *70751will forward calls to user 751.
destination directory number]
Activate if you want to forward calls to another user if you are engaged in another videoconference.
For example, *71751will forward calls to user 751.
*72 (or other code number) followed by [other destination directory number]
Activate if you want to forward all calls intended for you to another user.
For example, *72751will forward calls to user 751.
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Entering a Call Forwarding Dialing Code
! To disable Call Forward
1. Open your application’s Dialing utility.
2. Dial one of the following (bold values are factory defaults:
To disable this feature Dial this number
Forward if No Answer *70* (or other code number)
Chapter 4 Call Forward
Forward if Busy *71* (or other code number)
Unconditional
*72* (or other code number)
forwarding
NOTE After dialing, a “Call Rejected” message appears. However, the request is
accepted by the Administrator application anyway.
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Chapter 4 Call Forward
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5CALL PICKUP

The Call Pickup function enables a user to answer a videoconferencing call intended for another user. To do this, the user must be given Pickup Permission for the destination by the system administrator.
The available types of call pickup are Specific and Non-specific.
! Specific - Picking up a call that’s intended for another specific user.
For example, if a videoconferencing call comes for an absent neighboring colleague, you can pick up that call.
! Any Ringing Call - Picking up a call that’s intended for the longest-ringing
destination for which you have pickup permission.
For example, if you have pickup permissions for two neighboring colleagues, and both receive videoconferencing calls at the same time, you can pick up the call that started ringing first.
NOTE When the 5700 VFA is connected to a 3300 ICP (Voice First Mode), you
do not need to program these settings (the 5700 VFA uses the Call Pickup settings of the 3300 ICP).
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Chapter 5 Call Pickup

5.1 Call Pickup in MeetingPoint® 4.6

In MeetingPoint 4.6, the Services menu provides commands for picking up calls to other users.

Pick Up Specific Call

! To pick up a call to a specific user
1. In MeetingPoint’s Conference Panel, click the Services arrow and then click Pick Up Specific Call. The Specific Pickup dialog box appears.
Pick Up Specific Call Dialog Box
2. In the Destination box, enter the directory number of the user currently receiving a call by one of the following methods:
— Type the number or click it in the list.
-or-
—Click Browse at the end of the row. In the Select an Entry dialog box,
select the user and click OK (see page 4-11 for an illustration).
The selected user name and number appears in the Specific Pickup dialog box.
3. Click OK. The call is routed to this user.
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Pick Up Any Ringing Call

! To pick up any ringing call
1. In MeetingPoint’s Conference Panel, click the Services arrow and then click Pickup Any Ringing Call.
The call is routed to you. The Conference Control dialog box notifies you that an incoming call arrived.
Chapter 5 Call Pickup
Incoming Call
2. Click Accept to answer the call or Reject to reject it.
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Chapter 5 Call Pickup

5.2 Call Pickup in Other H.323 Videoconferencing Applications

In 5760 VCA and other H.323 videoconferencing applications, you must enter a code in order to pick up calls for other users. If you do not know the code, ask the system administrator.
! To pick up a call to a specific user
1. If you hear or know of a current call to a specific user, open your application’s Dialing utility.
2. Dial *17 (or an administrator-defined value) followed by the [specific destination directory number]. For example, dial *17751 to pickup a current call for end point 751.
3. After dialing, a “Call Rejected” message may appear. Click Cancel.
The Incoming Call notification then appears on your screen and your own end point can accept the call.
! To pick up any ringing call
1. If calls come to one or more neighboring users, open the application’s Dialing utility.
2. Dial *19 (or an administrator-defined value).
3. After dialing, a “Call Rejected” message may appear. Click Cancel.
The Incoming Call notification then appears on your screen and your own end point can accept the call.
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6CALL TRANSFER

In a transferred call, the videoconference is transferred from the initiator to another user. The conference continues between the original remote party and the user that received the transfer. The user that initiated the transfer is disconnected from the videoconference.
NOTE When the 5700 VFA is connected to a 3300 ICP (Voice First Mode), you
do not need to program these settings (the 5700 VFA uses the Call Transfer settings of the 3300 ICP).

6.1 Call Transfer in MeetingPoint® 4.6

! To transfer a call to another user
1. In MeetingPoint’s Conference Panel, click the Services arrow and then click Tran sfer. The Transfer dialog box appears.
Transfer Dialog Box
2. In the Destination box, enter the directory number of the user that will receive the call by one of the following methods:
— Type the number or click it in the list.
-or-
—Click Browse at the end of the row. In the Select an Entry dialog box,
select the user and click OK (see page 4-11 for an illustration).
3. Click OK.
The call is transferred to this user. If that party accepts the call, you are disconnected from the videoconference. The call continues between the original remote party and the newly-joined party.
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Chapter 6 Call Transfer

6.2 Call Transfer in 5760 VCA

! To transfer a call to another user
1. Press any of the number keys on the remote control. The Call Control dialog box and SoftKey menu open.
2. Enter the directory number of the party to whom you want to transfer the call.
3. Press the red TRANS. SoftKey.
4. The call gets transferred to the party that you requested. If that party accepts the call, you are disconnected from the videoconference. The call continues between the original remote party and the newly-joined party.
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Chapter 6 Call Transfer

6.3 Call Transfer in Other H.323 Videoconferencing Applications

In 5750 DVA and other H.323 videoconferencing applications, you must enter a code in order to transfer a current call to another free user. If you do not know the code, ask the system administrator.
! To transfer a call to another user
1. During an ongoing point-to-point videoconference, open your application’s Dialing utility.
2. Dial *45 (or an administrator-defined value) followed by the [free user’s directory number]. For example, dial *45751 to transfer the call to end point 751.
3. The call gets transferred to the party that you requested. If that party accepts the call, you are disconnected from the videoconference. The call continues between the original remote party and the newly-joined party.
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Chapter 6 Call Transfer
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7AD-HOC CONFERENCING

The Ad-hoc Conference function lets you “invite and join” additional parties to an open videoconference.

7.1 Inviting Additional Users with 5020/5220 IP Phones

! To invite and join other parties into an ad-hoc videoconference
1. Set up a multi-party conference call using the Trans/ Conf key (see your 5020/5220 User Guide for more information).
2. Press the VIDEO key to switch to videoconferencing

7.2 Inviting Additional Users from MeetingPoint® 4.6

! To invite and join other parties into an ad-hoc videoconference
1. In MeetingPoint’s Conference Panel, click the Services arrow and then click Invite. The Invite dialog box appears.
Inviting Users from MeetingPoint 4.6
2. In the Destination box, enter the directory number of the user that will receive the call by one of the following methods:
— Type the number or click it in the list.
-or-
—Click Browse at the end of the row. In the Select an Entry dialog box,
select the user and click OK (see page 4-11 for an illustration).
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Chapter 7 Ad-Hoc Conferencing
3. Click OK.
After several seconds, the additional party is added to the session, which is now a multipoint conference. The parties’ video is displayed in
Continuous Presence (multiple users’ video on screen at all times) or Voice-Activated Switching (speaker’s video only on screen), in accordance
with the MCU configuration.

7.3 Inviting Additional Users from 5760 VCA

! To invite and join other parties into an ad-hoc videoconference
1. Press any of the number keys on the remote control. The Call Control dialog box and SoftKey menu open.
Inviting Users from 5760 VCA
2. Enter the directory number of the party that you want to invite.
3. Press the green INVITE SoftKey.
After several seconds, the additional party is added to the session, which is now a multipoint conference. The parties’ video is displayed in
Continuous Presence (multiple users’ video on screen at all times) or Voice-Activated Switching (speaker’s video only on screen), in accordance
with the MCU configuration.
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Chapter 7 Ad-Hoc Conferencing

7.4 Inviting Additional Users from Other H.323 Videoconferencing Applications

In 5760 VCA and other H.323 videoconferencing applications, you must enter a code in order to invite other users to an ad-hoc videoconference. If you do not know the code, ask the system administrator.
! To invite and join other parties into an ad-hoc videoconference
1. During an ongoing point-to-point videoconference, open your application’s Dialing utility.
2. Dial *77 (or an administrator-defined value) followed by the [additional user’s directory number]. For example, dial *77751 to invite end point 751 into the videoconference.
3. After dialing, an Incoming Call message may appear. Accept the call.
The session is now a multipoint conference. The parties’ video is displayed in Continuous Presence (multiple users’ video on screen at all times) or Voice-Activated Switching (speaker’s video only on screen), in accordance with the MCU configuration.
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Chapter 7 Ad-Hoc Conferencing
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8STARTING A CALL THROUGH A GATEWAY

You can start a videoconference from a LAN connection to an ISDN destination through a gateway. The default function code for starting a call through a gateway is 9. The system administrator may change this code, if necessary (see the Mitel Networks 5700 Voice First Application Administrator’s Guide).
NOTE You cannot make an external call in Voice First mode.
! To start a LAN-to-ISDN call through a gateway
" In the LAN Manual Dialer, dial [gateway’s service access number][1st
ISDN number].
Set the required Bandwidth or use the default bandwidth. To display the Bandwidth, click Options.
Enter service access number + ISDN no.
Select the required bandwidth.
Click Options.
Dialing a LAN-to-ISDN Call Through a Gateway (in MeetingPoint 4.6)
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Chapter 8 Starting a Call Through a Gateway
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9CONNECTING TO AN MCU
V
IDEOCONFERENCE
Registered users may join videoconferences that are managed by an MCU that has registered and is logged in to the 5700 VFA. In order to connect, you only need to dial the directory number (assigned by the system administrator) of the required conference.
NOTE This section does not apply when the 5700 is connected to a 3300 ICP
(Voice First Mode).
! To dial a videoconference through an MCU
1. Open your application’s Dialing utility.
2. Dial the directory number of the appropriate MCU conference.
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®,™ Trademark of Mitel Networks Corporation © Copyright 2003, Corporation
Mitel Networks
All rights reserved
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