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Mitel 3000 User Manual

Get Started Guide
Mitel 3000
Getting Started Guide

Table of Contents

GUIDE TO SYSTEM DOCUMENTATION......................................................................................................1
SYSTEM DESCRIPTION ..................................................................................................................................2
SYSTEM PROGRAMMING ..............................................................................................................................4
PROGRAMMING SYSTEM TIME & DATE....................................................................................................6
CONFIGURING A GROUP (RING/HUNT GROUP)......................................................................................7
CONFIGURING CALL RESTRICTION RULES..........................................................................................12
CONFIGURING NIGHT & WEEKEND SERVICE.......................................................................................15
SYSTEM PASSWORD....................................................................................................................................16
VOICE MAIL......................................................................................................................................................17
AUTO ATTENDANT........................................................................................................................................20
DIRECTORY SERVICES................................................................................................................................21
SPEED-DIAL NUMBERS................................................................................................................................23
POWER FAILURE OPERATION...................................................................................................................25
Mitel 3000 Getting Started Guide
SYSTEMS POPULATED WITH DIGITAL (ISDN) LINES ONLY WILL NOT OPERATE IN POWER FAIL MODE. THESE SYSTEMS MUST BE INSTALLED WITH THE OPTIONAL BATTERY BACK UP UNIT OR AN AUXILIARY UNINTERRUPTIBLE POWER SUPPLY
(UPS)EXTENSION SETTINGS......................................................................................................................25
EXTENSION SETTINGS.................................................................................................................................26
NUMBERING PLAN ........................................................................................................................................29
PC MAINTENANCE AND PROGRAMMING SOFTWARE (LOCAL VERSION)...................................31
Mitel 3000

Getting Started Guide

Guide to System Documentation

The Mitel 3000 is provided with the following range of documentation:
Getting Started Guide Provides overview of System Programming and Key Features
The Getting Started Guide takes the user through key system programming and enables the user to modify basic system configurations to suit their customer’s business requirements. In addition, it allows a designated Administrator to configure the system, through key settings and programming elements, enabling a tailored business solution.
Phone Quick Reference Guide Provides Quick Reference to Key System Features
The Quick Reference Guide is supplied to each telephone each user. It gives basic instructions on how to operate features on Feature Phones and standard telephones.

Administrator’s Manual Provides complete detail on System Programming and Features

The Administrator’s Manual is provided on a CD that is supplied with every Mitel 3000 System. This manual provides detailed information on System Programming, Administration and Usage, and provides the system Installer or Administrator with information on configuration of advanced system features.
Broadband Module Manual Provides complete detail on Broadband Module Programming and Usage
The Broadband Module Manual is provided with each Mitel 3000 Broadband Module Manual, covering Programming, Administration and Usage of the module. It provides the designated Installer or Administrator with information on configuration of advanced system features.

IP Phone Quick Reference Guide Provides Quick Reference to IP Phone Features

The Quick Reference Guide is supplied on the Documentation CD of your Mitel 3000 system. It gives instructions on how to install and operate features on the Mitel 5330 IP phone.

Documentation CD

The Documentation CD contains PDF files of the Getting Started Guide, Administrator’s Manual, Phone Quick Reference Guide, Broadband Module Manual, IP 5330 Phone Quick Reference Guide , Essential Programming Guide, Quick Voice Mail Access Card, Installation and Maintenance Guide, MPS application (Maintenance and Programming Software) and personal system phone label templates.
1
Mitel 3000 Getting Started Guide

System description

• The Mitel 3000 is an integrated communications system. It supports all your voice call
needs as well as an optional integrated data solution that allows multiple simultaneous Internet sessions.
• The Mitel 3000 can accommodate up to 16 PSTN lines or 8 ISDN Basic Rate Access with up to 40 trunks.

System Options

The following options are available for the Mitel 3000:
• Additional Extensions Modules each containing 8 extra Extension ports.
• Additional Digital or Analogue Line Modules to a maximum of 16 lines
• Additional ISDN Primary Rate Module to a maximum of 30 channels
• Broadband Module for shared High Speed Internet Connections
• Optional Voice Mail Module for professional voice services
• Optional Battery Back Up Module for full system operation in power fail
extensions and 12 IP access points that can be used as IP extensions and/or VoIP
• Music on Hold Module for connecting external Music on Hold.
• 4110 Full duplex Featurephone with full Menu Display, Handsfree Operation and 8
Programmable keys
• 4120 Full duplex Featurephone with full Backlit Menu Display, Handsfree Operation and 16 Programmable keys.
• DSS Console providing an additional 32 Programmable Keys when used in conjunction with the 4120 Featurephone.
• Door Station to facilitate visitor introduction
• Hospitality software option for customers that either have a hotel or guesthouses or any
business that needs to bill individual clients.

System Programming Notes

The Mitel 3000 may be programmed from either a Feature Phone or from a PC running the Maintenance and Programming Software (MPS) application included on the CD supplied with your system. This guide outlines the key elements of System Programming from the Feature Phones only.
2

Eight key Feature Phone layout

Handset
Data socket and Headset socket (underneath)
Mute key
Speaker key/light
Volume keys
Mitel 3000
Getting Started Guide
4 Function keys: Hold Program Message Directory
Message Waiting/Ringing Indicator
Display keys
Scroll/Edit keys
Numeric keypad

Sixteen Feature Phone (with 32 key Console)

Clear key
Programmable Keys
3
Mitel 3000 Getting Started Guide

Explanation of Symbols in this Guide

Specific symbols are used to define particular operations or to highlight important areas as follows:
Scroll
Caution
Programming key
Select function
Scroll through menus

System Programming

The system may only be programmed from one specific extension, by default this is configured as extension 20, but the programming position can be moved to any extension.
The System Programming is separated into three main blocks:
System covers aspects that affect operations across the complete system. Extension covers aspects that may be programmed per extension. Lines covers aspects which affect the Network connections, Incoming and Outgoing
Calls, and Least-Cost Routing configuration.
4

Accessing the System Programming

Instruction Action Menu Display
Mitel 3000
Getting Started Guide
From the Programming phone (ext. 20 by default) select the Programming key
Scroll through the menus to find [System Programming] and select the option
Enter Password
You are now in the Main Menu for System Programming and are presented with the following Sub Menus for Programming Options
---PHONE SETUP---
- Auto Answer
- Key Programming
- Headset Mode
---PHONE SETUP---
- System Programming
- Background Music
- Exit
1111 (default)
-Enter System Password
-Exit
Select Option
-System
-Extensions
-Lines
The remainder of this document assu mes that you have su ccessf ully navigated to the System Programming sub menu above.
Press the key programming mode. Modified settings are saved automatically.
For more complex settings, please refer to the Administrator’s Manual provided on the CD-ROM packaged with your system.
for two seconds or ha ng up to exit the
5
Mitel 3000 Getting Started Guide

Programming System Time & Date

Instruction Action Menu Display
From the system programming
sub menu select [System]
Select [Time & Date]
Enter Time [HHMM]
Enter Date [MMDDYY]
Select Option
-System
-Extensions
-Lines
Select Option
- Language
-Time And Date
-Change Password

Set Time HHMM

-Confirm
-Exit

Set Date MMDDYY

-Confirm
-Exit
Note: The time and date settings are saved automatically, you are then returned to the main
programming menu.
The time should be entered as 24 hour time. Eg 1:00 pm should be entered as 1300, and 1:00am should be entered as 0100,
The date should be entered as DDMMYY, eg 13th of March 2008 should be entered 130308..
6
Getting Started Guide

Configuring a Group (Ring/Hunt Group)

Configuring a Group & Assigning extensions

Mitel 3000
Instruction Action
From the system programming
sub menu select [Lines]
Select
[Group Programming]
Select the group to be programmed
[Scroll if necessary]
Select the group type to be programmed
Scroll

Menu Display

Select Option
-System
-Extensions
-Lines
Select Option
-Equipped Lines
-Group Programming
-Incoming Ringing
Select Group
◊ Group 1 Group 4 ◊ ◊ Group 2 Group 5 ◊ ◊ Group 3 Group 6 ◊
[To select a group(s), select the diamond next to it ]
Select Group Type
-Ring Group
-Hunt Group
-Exit
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