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Getting Started Manual
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Mitel 300, 3000 Getting Started Manual

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Page 1
Get Started Guide
Page 2
Mitel 3000
Getting Started Guide
Table of Contents
Getting Started Guide.................................................................................................................................1
Phone Quick Reference Guide.................................................................................................................1
Administrator’s Manual...............................................................................................................................1
Broadband Module Manual.......................................................................................................................1
IP Phone Quick Reference Guide............................................................................................................1
Documentation CD.....................................................................................................................................1
System Options........................................................................................................................................... 2
System Programming Notes..................................................................................................................... 2
Eight key Feature Phone layout................................................................................................................3
Sixteen Feature Phone (with 32 key Console).......................................................................................3
Explanation of Symbols in this Guide......................................................................................................4
Accessing the System Programming.......................................................................................................5
Configuring a Group & Assigning extensions.........................................................................................7
Configuring a Group & Assigning extensions [continued].....................................................................8
Mapping Incoming Calls to a Group [From a Network line]................................................................10
Mapping Incoming Calls to a Group [From an MSN or DDI]..............................................................11
Call Restriction and Tables......................................................................................................................12
Setting up Call Restriction Tables..........................................................................................................13
Assigning the Rules to Extensions.........................................................................................................14
Viewing Extension Passwords................................................................................................................16
Configuring the System Voice Mailbox..................................................................................................17
Enabling the System Voice Mailbox.......................................................................................................17
Assigning Voice Mail extensions ............................................................................................................18
Assigning Voice Mail capacities..............................................................................................................19
Activating the Simple Directory Service.................................................................................................21
Dial Name Directory Service Programming..........................................................................................22
Turning the Service on and Programming the Directory Table..........................................................22
Programming Personal Speed-Dial numbers.......................................................................................23
Programming System Speed-Dial numbers .........................................................................................24
Battery Backup Unit (BBU)......................................................................................................................25
Digital Systems..........................................................................................................................................25
Page 3
Mitel 3000 Getting Started Guide
SYSTEMS POPULATED WITH DIGITAL (ISDN) LINES ONLY WILL NOT OPERATE IN POWER FAIL MODE. THESE SYSTEMS MUST BE INSTALLED WITH THE OPTIONAL BATTERY BACK UP UNIT OR AN AUXILIARY UNINTERRUPTIBLE POWER SUPPLY
(UPS)EXTENSION SETTINGS......................................................................................................................25
Extension Name & Settings.....................................................................................................................26
Additional Extension Settings..................................................................................................................27
Page 4
Page 5
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Mitel 3000
Getting Started Guide
1
Guide to System Documentation
The Mitel 3000 is provided with the following range of documentation:
Getting Started Guide Provides overview of System Programming and Key Features
The Getting Started Guide takes the user through key system programming and enables the user to modify basic system configurations to suit their customer’s business requirements. In addition, it allows a designated Administrator to configure the system, through key settings and programming elements, enabling a tailored business solution.
Phone Quick Reference Guide Provides Quick Reference to Key System Features
The Quick Reference Guide is supplied to each telephone each user. It gives basic instructions on how to operate features on Feature Phones and standard telephones.
Administrator’s Manual Provides complete detail on System Programming and Features
The Administrator’s Manual is provided on a CD that is supplied with every Mitel 3000 System. This manual provides detailed information on System Programming, Administration and Usage, and provides the system Installer or Administrator with information on configuration of advanced system features.
Broadband Module Manual Provides complete detail on Broadband Module Programming and Usage
The Broadband Module Manual is provided with each Mitel 3000 Broadband Module Manual, covering Programming, Administration and Usage of the module. It provides the designated Installer or Administrator with information on configuration of advanced system features.
IP Phone Quick Reference Guide Provides Quick Reference to IP Phone Features
The Quick Reference Guide is supplied on the Documentation CD of your Mitel 3000 system. It gives instructions on how to install and operate features on the Mitel 5330 IP phone.
Documentation CD
The Documentation CD contains PDF files of the Getting Started Guide, Administrator’s Manual, Phone Quick Reference Guide, Broadband Module Manual, IP 5330 Phone Quick Reference Guide , Essential Programming Guide, Quick Voice Mail Access Card, Installation and Maintenance Guide, MPS application (Maintenance and Programming Software) and personal system phone label templates.
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Mitel 3000 Getting Started Guide
2
System description
• The Mitel 3000 is an integrated communications system. It supports all your voice call
needs as well as an optional integrated data solution that allows multiple simultaneous Internet sessions.
• The Mitel 3000 can accommodate up to 16 PSTN lines or 8 ISDN Basic Rate Access with up to 40
extensions and 12 IP access points that can be used as IP extensions and/or VoIP
trunks.
System Options
The following options are available for the Mitel 3000:
• Additional Extensions Modules each containing 8 extra Extension ports.
• Additional Digital or Analogue Line Modules to a maximum of 16 lines
• Additional ISDN Primary Rate Module to a maximum of 30 channels
• Broadband Module for shared High Speed Internet Connections
• Optional Voice Mail Module for professional voice services
• Optional Battery Back Up Module for full system operation in power fail
• Music on Hold Module for connecting external Music on Hold.
• 4110 Full duplex Featurephone with full Menu Display, Handsfree Operation and 8
Programmable keys
• 4120 Full duplex Featurephone with full Backlit Menu Display, Handsfree Operation and 16 Programmable keys.
• DSS Console providing an additional 32 Programmable Keys when used in conjunction with the 4120 Featurephone.
• Door Station to facilitate visitor introduction
• Hospitality software option for customers that either have a hotel or guesthouses or any
business that needs to bill individual clients.
System Programming Notes
The Mitel 3000 may be programmed from either a Feature Phone or from a PC running the Maintenance and Programming Software (MPS) application included on the CD supplied with your system. This guide outlines the key elements of System Programming from the Feature Phones only.
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Mitel 3000
Getting Started Guide
Eight key Feature Phone layout
Speaker key/light
Mute key
Handset
Data socket and Headset socket (underneath)
Display keys
Scroll/Edit keys
Numeric keypad
Clear key
Programmable Keys
Message Waiting/Ringing Indicator
Volume keys
4 Function keys: Hold Program Message Directory
Sixteen Feature Phone (with 32 key Console)
3
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Mitel 3000 Getting Started Guide
4
Explanation of Symbols in this Guide
Specific symbols are used to define particular operations or to highlight important areas as follows:
Caution
Programming key
Select function
Scroll
Scroll through menus
System Programming
The system may only be programmed from one specific extension, by default this is configured as extension 20, but the programming position can be moved to any extension.
The System Programming is separated into three main blocks:
System covers aspects that affect operations across the complete system. Extension covers aspects that may be programmed per extension. Lines covers aspects which affect the Network connections, Incoming and Outgoing
Calls, and Least-Cost Routing configuration.
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Mitel 3000
Getting Started Guide
Accessing the System Programming
5
Instruction Action Menu Display
From the Programming phone (ext. 20 by default) select the Programming key
---PHONE SETUP---
- Auto Answer
- Key Programming
- Headset Mode
Scroll through the menus to find [System Programming] and select the option
---PHONE SETUP---
- System Programming
- Background Music
- Exit
Enter Password
1111 (default)
-Enter System Password
-Exit
You are now in the Main Menu for System Programming and are presented with the following Sub Menus for Programming Options
Select Option
-System
-Extensions
-Lines
The remainder of this document assumes that you ha ve succ essfu lly navigated to the System Programming sub menu above.
Press the key
for two seconds or hang up to exit the
programming mode. Modified settings a re s aved automatically.
For more complex settings, please refer to the Administrator’s Manual provided on the CD-ROM packaged with your system.
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Mitel 3000 Getting Started Guide
6
Programming System Time & Date
Instruction Action Menu Display
From the system programming
sub menu select [System]
Select Option
-System
-Extensions
-Lines
Select [Time & Date]
Select Option
- Language
-Time And Date
-Change Password
Enter Time [HHMM]
Set Time HHMM
-Confirm
-Exit
Enter Date [MMDDYY]
Set Date MMDDYY
-Confirm
-Exit
Note: The time and date settings are saved automatically, you are then returned to the main
programming menu.
The time should be entered as 24 hour time. Eg 1:00 pm should be entered as 1300, and 1:00am should be entered as 0100,
The date should be entered as DDMMYY, eg 13th of March 2008 should be entered 130308..
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Mitel 3000
Getting Started Guide
Configuring a Group (Ring/Hunt Group)
Configuring a Group & Assigning extensions
Instruction Action
Menu Display
From the system programming
sub menu select [Lines]
Select Option
-System
-Extensions
-Lines
Select
[Group Programming]
Select Option
-Equipped Lines
-Group Programming
-Incoming Ringing
Select the group to be programmed
[Scroll if necessary]
Select Group
◊ Group 1 Group 4 ◊
7
◊ Group 2 Group 5 ◊ ◊ Group 3 Group 6 ◊
[To select a group(s), select the diamond next to it ]
Select the group type to be programmed
Select Group Type
-Ring Group
Scroll
-Hunt Group
-Exit
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Mitel 3000 Getting Started Guide
8
Configuring a Group & Assigning extensions [continued]
Instruction Action Menu Display
If RING GROUP is selected
Select the extensions to be included in the RING GROUP
Select Extensions
◊ Ext. 20 Ext. 23 ◊ ◊ Ext. 21 Ext. 24 ◊ ◊ Ext. 22 Ext. 25 ◊
[To select an extension(s), select the diamond next to it ]
If HUNT GROUP is selected
Scroll
Select the HUNT GROUP type required
(See next page for Notes on Group Types)
Select Hunt Group Type
◊ Linear ◊ Circular ◊ Longest Idle
Select the extensions to be included in the HUNT GROUP
(The order that the extensions are entered into the group determines the order in which they are rung when a call is presented to the group)
Enter in Priority Order
◊
Ext. 20 Ext. 23 ◊
◊
Ext. 21 Ext. 24 ◊
◊ Ext. 22 Ext. 25 ◊
[To select an extension(s), select the diamond next to it ]
Note: The order the stations are selected determines the order the stations will be rung within the
group.
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Mitel 3000
Getting Started Guide
9
Note on groups & group types. Group programming
• When assigning extensions within a ring or hunt group, the first eight extensions are
included by default in Group 1. The remaining 19 groups contain extension 20 only. The Administrator may select or deselect extensions within a group at any time.
• Up to 20 groups can be programmed.
• Up to 16 extensions can be assigned to each group.
• Extensions can be in multiple groups.
• Groups of different types may be configured in your Mitel 3000 system. When
programming a group you will be offered the following options:
Ring Group:
When selected, all phones in the group ring simultaneously for an incoming call.
Hunt Group:
When selected, incoming calls are presented the first available phone in the group depending on the type of hunting selected and the order that the extensions were entered into the group. If the call is not answered at that extension it hunts to the next available
extension. The types of hunt group are:
• Linear
Calls are presented to the first available extension in the group. The selection of the extension is determined by the order the extensions are programmed into the group.
• Circular
Calls are presented to the next available extension in the group. The selection of the extension is determined by the order the extensions are programmed into the group.
• Longest Idle
Incoming calls are presented to the extension that has been idle for the longest period of time.
Group names
All groups can be assigned specific names to facilitate ease of programming and system usage.
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Mitel 3000 Getting Started Guide
10
Mapping Incoming Calls to a Group [From a Network line]
Instruction Action Menu Display
From the System Programming
sub menu select [Lines]
Select Option
-System
-Extensions
-Lines
Select
[Incoming Ringing]
Select Option
-Equipped Lines
-Group Programming
-Incoming Ringing
Select the line for which this rule applies
Select Line
-Line 1
-Line 2
-Door Phone
Select the time when this rule
should apply
Select Option
-Day Mode
-Night Mode
-Day And Night Mode
Select Destination
-Extension
-Group
◊
Auto Attendant
Select the destination for incoming calls on this line [ Group in this
example]
Select the group which is to receive incoming calls on this line during the
relevant time period
Select Group
◊
Group 1 Group 4 ◊
◊
Group 2 Group 5 ◊
◊
Group 3 Group 6 ◊
[To select a group(s), select the diamond next to it ]
Note: You can map incoming calls on individual lines to be presented to different destinations
(Groups, Extensions, Auto Attendant or Courtesy Service) in day and night modes.
Scroll
Scroll
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Mitel 3000
Getting Started Guide
Mapping Incoming Calls to a Group [From an MSN or DDI]
Instruction Action Menu Display
11
From the System Programming
Sub Menu Select [Lines]
Select Option
-System
-Stations
-Lines
Scroll down and select
[DDI Programming]
Select Option
-CLI Programming
-DDI Programming
-PSTN Programming
Enter MSN Index 001 – 100
May be Existing or New
XXX
Enter MSN Index 001 - 100
- Exit
Scroll
Enter MSN/DDI Number
May be Existing or New
Confirm when complete
XXXXXXXXX
-------------
-Confirm
-Change
-Delete Exit-
Enter MSN Name
May be Existing or New
Confirm when complete
ABCDEFGHIJ
-------------
-Confirm
-Change
-Delete Exit-
Select the time when this rule
should apply
Select Option
-Day Mode
-Night Mode
-Day and Night Mode
Select the Destination for Incoming
Calls on this MSN or DDI
Select Destination
◊ -Station ♦ -Group
◊ Auto Attendant
Select the Group that is to receive Incoming Calls on this MSN or DDI Number during the relevant time
period.
Select Group
♦◊ Group 1 Group 4◊
◊♦
Group 2 Group 5◊
◊ Group 3 Group 6◊
[The selected group is indicated by ‘♦ ]
Page 17
Mitel 3000 Getting Started Guide
12
Configuring Call Restriction Rules
Call Restriction and Tables
Call Restriction allows you to prevent specific extensions from making specific types of calls in
Day or Night Mode. To configure Call Restriction rules, you first set up the rules [CLASS CODES] as described below and then assign the relevant rules to individual extensions.
There are four tables, that can be programmed, and six [CLASS CODES], that can be
assigned to an extension as listed below.
Type of Restriction Table CLASS Typical
Use
No restriction None 1 All calls
allowed
Restricted from calls to codes in Table 2 2 2 Restrict
International calls
Restricted from calls to codes in Tables 2 & 3 3 3 Restrict
National calls
Allowed internal and emergency calls only None 4 Restrict all
calls
Allowed numbers that can be added to Tables 2 & 3 5 5 Allow these
exceptions
Restricted Numbers that can be added to Tables 1, 2 &3
6 6 Restrict these
numbers also
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Mitel 3000
Getting Started Guide
Setting up Call Restriction Tables
Instruction Action Menu Display
From the System Programming
sub menu select [System]
Select Option
-System
-Extensions
-Lines
13
Scroll down and select
[Class Codes]
Select Option
-Caller ID List
-Class Codes
-Local Codes
Select the table which is to be
programmed
Scroll
Select Table
-Table 2
-Table 3
-Allowed Table
Enter Index 01 – 50
May be an existing or new index
XX
Scroll
Enter Index 01 - 50
-Exit
Enter the code and press Confirm
[See Note below for “Any” option]
xxxxxxxxxx
-Any
-Confirm
-Change
Note: The “Any” option is a wildcard entry, which is used to enter the range 1-0, (e.g., entering
403 and then “Any” restricts the range 403-1 to 403-0).
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Mitel 3000 Getting Started Guide
14
Assigning the Rules to Extensions
Instruction Action Menu Display
From the System Programming
sub menu select [Extension]
Select Option
-System
-Extensions
-Lines
Select
[Restriction Classes]
Select Option
-Name Programming
-Restriction Classes
-Tone Protect
Select the time when this rule
should apply
Select Option
- Day Class Of Service
- Night Class Of Service
- Exit
Select the class rule to be applied
Class 1 to 6
Select Option
-Class 1 Class 4-
-Class 2 Class 5-
-Class 3 Class 6-
Select the extensions to which this
rule applies
Class X day/night
♦
Ext. 20 Ext. 23 ◊
◊
Ext. 21 Ext. 24 ◊
◊
Ext. 22 Ext. 25 ♦
[The selected extension is indicated by ♦ ]
Note: You can apply the same rule to multiple extensions.
You can apply multiple rules to the same extension. You can exit the menu at any time and the settings will be saved
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Mitel 3000
Getting Started Guide
Configuring Night & Weekend Service
15
Instruction Action
Menu Display
From the System Programming
sub menu select [System]
Select Option
-System
-Extensions
-Lines
Scroll down and select
[Night Service]
Select Option
-Programming Position
-Night Service
-Music On Hold
Program night service Automatic On & Off times
[Apply Weekend (if required)]
Scroll
Select Option
-Automatic On Times
-Automatic Off Times
-Weekend Service
Select the required On Times
Select Option
-On Time 1
-On Time 2
-Exit
Enter the time to be set and then select Confirm
Set Time [HHMM]
-Confirm
-Change
-Delete
Select the required Off Times
Select Option
-Off Time 1
-Off Time 2
-Exit
Enter the time to be set and then select Confirm
Set Time [HHMM]
-Confirm
-Change
-Delete
Note: You can apply two sets of times for the Night Service rules to be applied, typically they
are used for lunchtime and out-of-office hours. Night Service allows you to configure different call routing plans for these time periods. You may exit the menu at any time and the settings will be saved.
The time should be entered as 24hour time, eg 1:00pm would be entered as 1300, and 1:00am should be entered as 0100
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Mitel 3000 Getting Started Guide
16
System Password
Changing the System Password
Instruction Action Menu Display
From the System Programming
sub menu select [System]
Select Option
-System
-Extensions
-Lines
Select
[Change Password]
Select Option
-Language
-Time And Date
-Change Password
Select
[System Password]
Select Option
-System Password
-Speed Dial Password
-Exit
Enter New Password [xxxx]
4 digit numeric and confirm
1111
-Confirm
-Change
-Exit
Viewing Extension Passwords
Instruction Action Menu Display
From the System Programming
sub menu select [Extensions]
Select Option
-System
-Extensions
-Lines
Scroll down and select
[Examine Passwords]
Select Option
-Examine Passwords
-Restrict Use Of PA
-Port Swapping
Select Option
Select the password you want to
view
-Ext. Lock Password
-Voice Mail Password
-System Voice Mail Box
The system mail box password is displayed immediately. For other passwords you are prompted to select the extension.
Note: The “♦”
next to an extension
indicates a voice box is enabled for
that extension.
Select Extension
♦
Ext. 20 Ext. 23 ◊
♦
Ext. 21 Ext. 24 ◊
◊
Ext. 22 Ext. 25 ◊
[To select an extension(s), select the diamond next to it ]
Scroll
Page 22
Mitel 3000
Getting Started Guide
Voice Mail
Configuring the System Voice Mailbox
Note: To utilize the Voice Mail features on the Mitel 3000, you must purchase and install the
optional Voice Mail module.
Instruction Action Menu Display
From the System Programming
17
sub menu select [Lines]
Select Option
-System
-Extensions
-Lines
Select Option
Scroll down and select
[System Voice Mail Box]
-System Voice Mail Box
-Exit
Select the line(s) which are to be answered by the System Voice
Mailbox when it is enabled
Scroll
System Voice Mail Box
◊
Line 1
◊
Line 2
◊
Line 3
[The selected lines are indicated by a ♦]
Enabling the System Voice Mailbox
Instruction Action Menu Display
From extension 20 in idle menu Scroll down and select
[System Voice Mail Box]
Select Option
-Night Service
-System Voice Mail Box
-Forward
The display will show ‘Answering Machine On’ for approx 2-3 secs and will return to the idle display.
Scroll
Page 23
Mitel 3000 Getting Started Guide
18
Assigning Voice Mail extensions
Note: To utilize the Voice Mail features on the Mitel 3000, you must purchase and install the
optional Voice Mail module.
Instruction Action Menu Display
From the System Programming
sub menu select [Extensions]
Select Option
- System
- Extensions
- Lines
Scroll down and select
[Voice Mail Boxes]
Select Option
- System Speed No Override
- Voice Mail Boxes
- Extension Disconnect
Scroll
Select Option
- Standard Voice Box
Select the type of voice mailbox
- Information only VB
- Exit
Select the extensions which are to be assigned individual Voice
Mailboxes
Select Extension
♦
Ext. 20 Ext. 23 ◊
◊
Ext. 21 Ext. 24 ◊
♦
Ext. 22 Ext. 25 ◊
[To select an extension(s), select the diamond next to it ]
Note: Information only voice mailboxes are used when callers are to be given information only.
The option to leave a message is not provided.
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Mitel 3000
Getting Started Guide
Assigning Voice Mail capacities
Note: The system assigns a limit of 20 messages per mailbox. This can be modified.
Instruction
19
Action Menu Display
From the System Programming
sub menu select
[System]
Select Option
- System
- Extensions
- Lines
Scroll down and select
[Voice Mail Capacity]
Select Option
- Voice Mail Capacity
- VM Capacity % used
- Account Codes
Enter the required number of
messages allowed per extension
Enter VM Cap. 010-100
-Exit
Scroll
Page 25
Mitel 3000 Getting Started Guide
20
Auto Attendant
You can configure the system so that calls are automatically answered and a message returned to the caller. The message can be customized. Callers can dial through this message directly to an extension if they know the extension number. There is an option provided where callers can dial # to access a directory message when the message is programmed.
The Auto Attendant can answer calls immediately or you can decide to allow the calls to ring for a period before they are automatically answered. Users can dial single digits to access groups. Digits 1-9 access groups 20-12 respectively.
Assigning lines to be answered by the Auto Attendant
Note: To utilize the Auto Attendant features on the Mitel 3000, you must purchase and install the
optional Voice Mail module.
Instruction Action Menu Display
From the System Programming
sub menu select [Lines]
Select Option
-System
-Extensions
-Lines
Select
[Incoming Ringing]
Select Option
- Equipped Lines
- Group Programming
- Incoming Ringing
Select the first CO Line to be
answered by the Auto Attendant
Select Line
- Line 1 Line 4 -
- Line 2 Line 5 -
- Line 3 Line 6 -
Select Option
Select whether you want the Auto Attendant to Operate all the time (Day and Night Mode) or during the
day or the night only.
- Day Mode
- Night Mode
- Day and Night Mode
Select Auto Attendant
[A ♦indicates that Auto Attendant is activated for the line. A ◊
indicates
that the Auto Attendant is not
activated for the line].
Select Option
- Extension
- Group ◊ Auto Attendant
Note: The group or extension selected to ring for the Line will ring if a caller does not dial an
extension number. It will also ring if a caller dials 0. The default is that the Auto Attendant answers incoming calls immediately. However two timers, one for day mode and the other for night mode, can be set, to allow the calls to ring for a period before they are answered by the Auto Attendant. The timers are “Auto Attendant Day” and “Auto Attendant Night” and are in the “System” sub menu under “Timers”.
Page 26
Mitel 3000
Getting Started Guide
Directory Services
There are two types of Directory Service provided in the system - a Simple Directory Service and a Dial Name Directory service. Only one of these services can be programmed at any time. Recording a Directory Message, listing the names and extension numbers, provides the Simple Service. Callers can dial through the message to contact the extensions. The Dial Name service prompts callers to enter the name of the extension they wish to contact. They can scroll up and down through the directory as necessary.
When a directory service is programmed dialing # when listening to the Auto Attendant greeting accesses the directory.
Activating the Simple Directory Service
Instruction
21
Action Menu Display
From the System Programming
sub menu select [System]
Select Option
-System
-Extensions
-Lines
Scroll down and select
[Change Greetings]
Select Option
- Line Key Light
- Change Greetings
- Call Logging
Scroll down and select
[Directory Message]
Scroll
Select Option
- Courtesy Service Night
- Directory Message
- Exit
Note: When a directory message is recorded dialing # when listening to the Auto Attendant
greeting replays this message. You can dial through this message.
Scroll
Page 27
Mitel 3000 Getting Started Guide
22
Dial Name Directory Service Programming
There are three elements to programming the Dial Name Directory:
- Turn the service on
- Programme the Directory Table
- Each extension records their name in their Voice Mailbox
Turning the Service on and Programming the Directory Tabl e
Instruction Action Menu Display
From the System Programming
sub menu select [System]
Select Option
-System
-Extensions
-Lines
Scroll down and select
[Dial Name Directory]
Select Option
- Dial Name Directory
- Exit
Scroll down and select
Scroll
[Dial Name Directory On]
Select Option
♦Dial Name Directory On ◊ Dial Name Directory Off
- Directory Table
Select Option
♦Dial Name Directory On
Select
[Directory Table]
◊ Dial Name Directory Off
- Directory Table
Select the extension
Select Extension
◊
Ext. 20 Ext. 23 ◊
◊
Ext. 21 Ext. 24 ◊
◊
Ext. 22 Ext. 25 ◊
[To select an extension(s), select the diamond next to it].
Enter the name and press “Confirm”.
Note: The name entered here is the
extension’s last name. This is the name to be entered by callers when prompted to enter the extension’s last name.
Ext.xx
-Confirm
-Change
-Delete
Page 28
Mitel 3000
Getting Started Guide
Speed-Dial Numbers
Programming Personal Speed-Dial numbers
Note: Speed-Dial numbers may be entered from any extension, however the entry of system
Speed-Dial numbers is password protected with the Administrator password.
Instruction Action Menu Display
23
From your Feature Phone
select the Directory key
--DIRECTORIES--
-Personal Speed Dial
-System Speed Dial
-Personal Entries
Select [Personal Entries] and enter the index number of the entry you want to enter or change
Enter Spd Index 01-30
-Exit
Enter the number and press “Confirm”
Enter the name and press “Confirm”
Enter Number
-Pause Delete-
-Confirm
-Change Exit-
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Mitel 3000 Getting Started Guide
24
Programming System Speed-Dial numbers
Instruction Action Menu Display
From your Feature Phone
select the Directory Key
--DIRECTORIES--
-Personal Speed Dial
-System Speed Dial
-Personal Entries
Scroll and Select
[System Entries] and
Enter the Speed-Dial Password (1111 default)
--DIRECTORIES--
-System Entries
-System Service
-System Sales
Enter the Speed-Dial number index to modify an existing entry or a new index to create a new entry
Enter SPD Index 001-500
- Exit
Enter Number
-Pause Delete-
Enter the number and press “Confirm”
Enter the name and press “Confirm”
-Confirm
-Change Exit-
Select Group
Select the outgoing group (normally the first group)
♦ Outgoing group
◊
Outgoing group 2 (760)
◊
Outgoing group 3 (761)
Note: When you use a number in
the system Speed-Dial list the call is placed on a free line in the first outgoing group (Access digit 0). In some cases you may want to use specific lines to be used for particular numbers and in this case you can select a different group for
the number.
Scroll
Page 30
Mitel 3000
Getting Started Guide
25
Power Failure Operation
Your Mitel 3000 is provided with a basic power failure mechanism to allow the system to continue operation in power failure situations.
Your installer will indicate the location of the phones that are automatically connected through to lines when the system power fails. Up to one half of the equipped lines can be used to make and receive calls.
Table 1
Lines Extension
1/2
5/6
9/10
13/14
17/18 19/20
Battery Backup Unit (BBU)
The optional BBU available with the Mitel 3000 will ensure all system configurations can operate to full capacity for a minimum of one hour under normal load conditions.
Digital Systems
Systems populated with Digital (ISDN) Lines only will not operate in Power Fail mode. These systems MUST be installed with the Optional Battery Back Up unit or an auxiliary uninterruptible Power Supply (UPS)
Page 31
Mitel 3000 Getting Started Guide
26
Extension Settings
Extension Name & Settings
Note: Each extension on the Mitel 3000 System may be configured with different settings. This
section describes how to change the extension names and lists the key settings that may be configured. Please refer to the full Administrator’s Manual for further instructions if required.
Instruction Action Menu Display
From the System Programming
sub menu select [Extensions]
Select Option
-System
-Extensions
-Lines
Select
[Name Programming]
Select Option
-Name Programming
-Restriction Classes
-Tone Protect
Select Extension
◊
Ext. 20 Ext. 23 ◊
Select the required extension.
◊
Ext. 21 Ext. 24 ◊
◊
Ext. 22 Ext. 25 ◊
[To select an extension(s), select the diamond next to it]
Enter the name and press “Confirm”.
Ext.xx
-Confirm
-Change
-Delete
Page 32
Mitel 3000
Getting Started Guide
27
Additional Extension Settings
The following parameters may be also be set on an extension-by-extension basis. Refer to the full “Administrator’s Manual” for detailed programming instructions if required.
25 Hz
This allows the ringing frequency to be changed from 50 to 25 Hz. The default setting is 50Hz however some older phone equipment may require 25 Hz for ringing. This setting should only be applied if a telephone does not ring correctly at 50 Hz.
3.1 kHz Station
Allows an outgoing call to be set for 3.1Khz minimum bandwidth. It is advisable to set this for Fax or Modem calls out over ISDN lines
Extension Disconnect
No dial tone is supplied to the extension and it cannot be used. This is generally used if an unoccupied office is equipped with a phone that will be turned on for use at some future date.
Hot Line
Allows an extension to be set to call a pre-programmed number when the extension goes off hook. Typically used for unsupervised reception areas or fax machines.
Individual Caller ID Lists
The Administrator can decide which extensions have individual Caller ID Lists.
Keypad Confirmation
Allows the keypad tones to be switched on/off on an extension-by­extension basis.
Manager/Assistant
Allows specific features to be mapped between a manager and assistant for improved functionality.
No Call Logging
Prevents calls to and from this extension being stored in the Station Message Detail Recorder (SMDR) log.
External Diversions
This prevents or allows extensions to forward their calls externally. It also allows or prevents an extension from using external transfer or conference with two lines and an extension.
Open Door Restriction
An extension can be restricted from opening the door if a remote door opening system is installed.
Page Protect
Removes an extension from the paging group.
Port Swapping
Allows two extensions to be swapped on the system for administration or programming purposes.
Permanent CLIR
Allows a station to be set so that it never sends the CLI number when making an outgoing call (CLIR)
Permanent COLR
Allows a station to be set so that it never shows the CLI number during a connected incoming call (COLR)
Restrict use of PA
Prevents an extension from accessing the optional PA system if connected to the system.
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Mitel 3000 Getting Started Guide
28
Reverse Cadence
Allows the Administrator to swap the ringing cadence used for internal and external calls.
Set Restriction Classes
Allows Call Restrictions to be placed on an extension-by-extension basis. Different rules can be applied day and night if required.
Sys Speed-Dial Override
Allows an extension to dial a System Speed-Dial number even if the number is normally restricted at that extension.
Tele-Secretary
Allows the call recipient see who the call is for before answering, this feature is ideal where one secretary answers calls on behalf of several managers
Tone Protect
Allows an extension to be protected from system call waiting tones at all times.
Voice Boxes
Allows the Administrator to decide which extensions have Voice Mail boxes.
Extension Reset
You can cancel the following if they have been programmed on your set Do-Not-Disturb, Call Forward, Ring Back, Display Messaging, Reminder Call
VM Capacity % Used
This feature tells the Administrator when the Voice Module capacity is approaching it's limit. The Administrator can also view the % capacity used by individual voice boxes or the system box.
Examine Passwords
Allows the user to examine Station lock password, Voicemail password, Answering Machine
Flexible Numbering
Allows the station numbers, Line access digits, and first digit of the feature codes can be changed. This allows systems with DDI Numbers to have their station number reflect the DDI number. When the stations numbers are changed they can only be of 3 or 4 digits.
DSS Extensions
Allows the administrator to select those Stations which are to be equipped with Expansion Consoles
Call Recording
The option to allow you to record a call can be set in system programming. When programmed, the option “Record Call” is shown on the display when you are on a call. (The station must also be allocated a Voice Mailbox)
Send Specific MSN/DDI
This feature allows the user to determine whether or not to send their individual MSN or DDI number to the network when making an outgoing call
Remote Notification
This feature allows a mailbox owner to be notified, to an external number, when an voice message is left in the users voicemail
.
Page 34
Mitel 3000
Getting Started Guide
29
Numbering Plan
Listed below is the complete numbering plan for the Mitel 3000 system. This includes all feature activation codes, line access codes and extension numbers.
Mitel 3000 Numbering plan Code Feature
100 - 109 Phantom Voice Mail boxes 180 - 189 Groups 1 - 10 190 - 199 Groups 11 - 20 20 - 29 Extensions 1 -10 30 - 39 Extensions 11 -20 40 - 49 Extensions 21 - 30 50 - 59 Extensions 31 - 40 0 Line access (Line group 1) 9 Group 11 (Contains extension 20 only in default) 702 + Extension lock code Swap extension 710 VM Memo 712 (1 – 5) Pick up parked calls (positions 1 to 5) 713 Extension Lock on / off 714 Extension Lock Code programming 715 Intercom Call 716 Page all Feature Phones 717 External Paging answer 718 Call Reminder
718
*
Cancel Reminder Call
719 Return to a call placed on system hold 720 Call to a PA amplifier 721 Transfer for Remote Maintenance Recall 722 Recall on CO lines 723 (180 - 199) Log in / Log out of individual hunt groups
723 * 1
Log in to all hunt groups you are a member of
723 * 0 Log out of all hunt groups you are a member of 725 Tone Protection 726 Call Pick Up external 727 Call Pick Up group 729 Display Messaging 731 Operate the doorstrike 732 Call Forward All Calls 733 Call Forward When Busy 734 Call Forward on No Answer 735 Follow Me 736 Do-Not-Disturb set / cancel 737 System Voice Mail box on / off 738 Night Service on / off 739 Phone Reset 7401 - 7430 Personal Speed-Dial recall 7501 - 7530 Personal Speed-Dial programme 760 - 769 Line groups 2 - 11 77 Last Number Redial 781- 785 Saved Numbers Redial 791 Account Codes 792 Group Forward All Calls 793 Group Forward On Busy
Page 35
Mitel 3000 Getting Started Guide
30
794 Group Forward on No Answer 795 Page All 8001 - 8500 System Speed-Dials
*
Retrieving Voice Messages
Recall Call hold (Standard phones) Recall 1 Return and release in two call handling Recall 2 Return and hold in two call handling Recall 3 Call conference Recall 5 Ring back Recall 8 Forced call waiting Recall 712 (1 – 5) Call park (in positions 1 to 5) Recall 725 Tone protection
Page 36
Mitel 3000
Getting Started Guide
PC Maintenance and Programming Software (Local Version)
The PC Maintenance and Programming Software (MPS) enables the system Administrator to program and modify the system configuration through a simple user interface. The application contains extensive Help Files that will guide you through key system settings. The application is installed from the CD-ROM provided with your Mitel 3000 System.
- The application may be run at any time by selecting Start / Programs / Mitel 3000 in
the Start Menu on the PC.
- The Administrator’s PC must be connected to the Mitel 3000 using the supplied
Communications cable between the serial port on the PC and the Mitel 3000.
- When the application is running, you must establish a connection to the Mitel 3000
by choosing “Connect”.
31
Connect
In the following screen [Select Connection Medium], select the settings as shown above using the assigned COM-port on the PC.
Once the connection is established, you will view information live on the system.
All available settings may be modified or updated without affecting calls in progress on the system.
Once a setting is modified you must send this to the Mitel 3000. This may be done by:
• Selecting “Send Changes” to send all updated fields
• Highlighting particular fields and selecting “Send Selected”
Page 37
Page 38
Mitel 3000 Getting Started Guide
Issue 1, October 2008
Part number LR2732.09505
Page 39
Global Headquarters
Tel: +1(613) 592-2122 Fax: +1(613) 592-4784
U.S.
Tel: +1(480) 961-9000 Fax: +1(480) 961-1370
EMEA
Tel: +44(0)1291-430000 Fax: +44(0)1291-430400
CALA
Tel: +1(613) 592-2122 Fax: +1(613) 592-7825
Asia Pacific
Tel: +852 2508 9780 Fax: +852 2508 9232
For more information on our worldwide office locations, visit our website at www.mitel.com/offices
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
© Copyright 2008, Mitel Networks Corporation. All Rights Reserved.
www.mitel.com
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