Mitel 2700-1398-B1 User Manual

Mitel NuPoint Messenger Technical Documentation - Release 7.0

Reference and Configuration Manual

Volume 1, Reference Information

2700-1398-B1, Issue 2

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Mitel NuPoint Messenger Technical Documentation - Release 7.0

About This Manual

This manual describes how to configure the NuPoint Voice™ software in any of these NuPoint Messenger™ servers:

• Model 640

• Model 120

• Model 70

Who Should Read This Manual

This manual is intended for technicians and administrators who are respon sible for configuring software on the NuPoint Messenger system.

How to Use This Manual

This manual contains two volumes. Volume 1 includes reference chapters and a glossary. Volume 2 includes tasks lists, procedures, and user aids, such as worksheets an d menu maps.

Reference Chapters

The reference chapters, 1 through 12, located in Volume 1, provide details about the NuPoint Messenger software configuration. These chapters discuss how compone nts are related, elaborate on concepts, give operational details, and contain tables and figures about configuration. The preparing for a NuPoint Messenger server installation. The your system) provides installation procedures.

System Implementation Guide

gives suggestions and recommendations on

Installation and Service Manual

(for

Task List

Task lists appear in Volume 2. To use a task list, start with a principal task (shown in boldface) to configure a new system. Each task listed is described in more detail in a procedure. If you want to perform other tasks on a system that is already configured, look up the task you want to perform in the task list.

Procedures

Each reference chapter in Volume 1 contains a list, by title and number, of related Procedures (CPs). The collection of those configuration CPs follows the task lists in Volume 2; the number of a CP does not indicate a sequence of performance. Follow the steps in the CPs to accomplish desired tasks. A reference list in each CP contains pointers to supplemental information, such as other procedures, other manuals, menu maps, and so forth.

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Worksheets

Volume 1 includes information about completing worksheets, which helps you perform procedures. Volume 2 includes blank worksheets. You many need to complete a worksheet before you begin performing the steps in a CP.

Navigation Aids

Volume 1 contains a glossary of NuPoint Messenger, telecommunications and telephony terms. Volume 2 contains menu maps, or “road maps,” which help you reach a menu or see which task to perform next.

Which Document Do I Use?

Topics listed below are described in NuPoint Messenger documents, as indicated. This table lists documents for the base hardware and software only, not optional features.

Topics

Activating an inactive configuration

Administration by Phone Billing Call placement Card configuration Card replacement Defining a line group Diagnostics DID NuPoint Voice™

application Disk replacement

Distribution lists

Notice to

Installer

Installation and Service

Manual

Technical

Reference

Manual

Reference

and

Confi

uration

Manual

Diagnostics

Manual

(Model 640

only)

√

√ √

√

Duplicating a configuration Error Log messages Event Recorder messages FCOSs and feature bits Floppy backup and restore FPSA GCOSs and groups Glossary

√

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Greetings Hardware changes Hardware descriptions Installation procedures LCOSs and limits Mailboxes Message delivery Message waiting lights Paging Passcode - mailbox Password - console Phoneline exceptions Power information Prompts RCOSs (NPA/NXX) Release Notes

√

√ √

√

√ √

√

√ √

√

Repairing a server Replacing a server Reports Resource Manager Service procedures Site preparation System administration System maintenance System security System verify Testing a configuration Troubleshooting Updating Upgrading Verifying configuration

parameters

√

√ √

√

√ √

√

NuPoint Voice application

√

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What If Information Is Missing?

If information you need is not available in the documents listed above, go to these documents:

Release Notes

•

• Other documents, as applicable

How Do I Obtain the Documents I Need?

To obtain other documents, contact your distributor.

Conventions Used in This Manual

The procedures, located in Volume 2, use certain conventions to describe how you enter configuration data and to indicate information displayed at the server maintenance console.

Press Enter Press the Enter key. For example, “Press Enter if the current number is

correct.” On some keyboards, this key is labeled “Return” or has a return arrow.

Enter Type the text shown, then press the Enter key. For example, “Enter the line

number (1-24)” means to type a number from 1 through 24 then press the

Enter key.

bold Words or characters in bold type indicate either a value to be entered by you

exactly as shown or, when used to indicate a variable entry, describe the type of value to be supplied by you.

Note: Unless otherwise stated, press Enter after each response you enter.

User Advisories

Reader advisories are given in this manual as shown below.

Note Information especially useful in relation to this procedure.

CAUTION!

Information that helps you prevent equipment or software damage.

CAUTION!

Information that helps you avoid electrostatic discharge (ESD) damage to the equipment.

WARNING!

Information that helps you prevent an interruption to telecommunications traffic.

WARNING!

A hazard that can cause you personal injury.

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DANGER!

Warns of a condition that could severely injure or kill you.

Before You Start

This manual assumes that you are familiar with using a console and keyboard. This section describes how to use the NuPoint Messenger server effectively.

Console Tips and Techniques

The tips and techniques offered in the following paragraphs can make configuration entry sessions at the NuPoint Messenger server console more productive.

Viewing Menus

• When you finish entering a value for a parameter, the server displays an abbreviated form of the current menu, called the "short menu." To view the complete current menu when a short menu is displayed, press Enter.

• To return to the Main Menu from any NuPoint Voice configuration menu, press X (Exit), until the Main Menu appears.

Accepting Defaults

• To accept a default displayed in a prompt, just press Enter.

• To accept a default displayed in a menu, no action is necessary.

Quitting an Entry Session

You can quit at any point during entry of offline or online parameters and Class of Service menus. Quitting discards all entries you have made and leaves the NuPoint Voice configuration the way it was before you started entering parameters.

To quit from the NuPoint Voice Configuration Offline or Online menu:

Select: (Q) Quit -- Forget Changes

Prompt: Quit and Forget changes? (y/n) =

Response: Y to return to the NuPoint Voice Configuration Main Menu.

Shortcut Commands

You can use the Ctrl (Control) key or the / (slash) key while simultaneously pressing another key to execute shortcut commands at a system maintenance console.

To do this... Type... Activate a timed-out console any key Exit from the offline or online menus, or FCOS, LCOS, GCOS

menus, and save any entries.

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Exit from the offline or online menus, or FCOS, LCOS, GCOS menus, without saving any entries.

Stop scrolling a displayed report. Resume scrolling a displayed report. Return to the NuPoint Voice application when a # prompt is

displayed. Return to the Reports Menu if you paused the display

Q + Y

Ctrl-S Ctrl-Q Ctrl-D or

type exit Q + return or

Esc,Esc + return

Preparing for a Configuration Session

• Before you begin a configuration session, you need the following:

• The

• A NuPoint Messenger server console (video monitor and keyboard) and NuPoint Voice

• At least two telephones for configuration testing

• A blank 3.5-inch diskette on which you can copy your configuration

• Completed worksheets (blank worksheets are included in Volume 2)

Reference and Configuration Manual

module, with power on

1 Using NuPoint Voice Software

The NuPoint Messenger server (the server) is a set of hardware and software used for ada ptive information processing. When you configure your software, you need to choose one or more applications, then configure a number of modifiers common to all of the applications. Each application is discussed in its own chapter. The modifiers are discussed in this chapter and following chapters where applicable. When one of the modifiers operates differently in one application compared to the others, this is highlighted in the application chapter.

“Configuration” is the process of organizing application and modifier data on wo rksheets, then entering the data at a server console. This data is stored in a configuration file on the hard disk, and controls call processing.

Procedures

The following frequently-used procedures do not fit into any one category. You must use them when performing many other procedures that are mentioned elsewhere in this manual. These procedures are located in Volume 2 of this manual.

Procedure Number

Activate the Inactive Configuration CP 7002 Add or Delete Feature Bits CP 5011 Assign an FCOS to a Mailbox CP 5003 Customize an FCOS Copy CP 5007 Define a Line Group CP 5010 Duplicate a Configuration CP 5044 Perform a Floppy Backup CP 5703 Run a System Configuration Report CP 4353

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Verify Configuration Parameters CP 5015

Applications

These are the applications provided with your NuPoint Messenger server. Your server may use one or more of them. Each of these applications must be in a separate telephone lines connected to the server) if you have more than one application running, with the exception of NP Receptionist and NuPoint Agent™.

line group

(a group of

NuPoint Voice Application

This is the basic business application, used for message taking and retrieval. Most of the modifiers discussed later are explained in terms of this application. In addition, many of the modifiers are discussed in some detail in the NuPoint Voice Application chapter.

DID NuPoint Voice Application

Similar to the NuPoint Voice application, but for direct-inward dial telephone lines. The hardware setup is very different, and additional configuration steps are needed.

Pager Application

This application is used for a number of features that place telephone calls out of the server.

Paging

can call a radio pager to let the user know there is a message waiting. The user must call into the server to receive the message. log in and receive a message. Some optional features, such as NuPoint Fax™ and Cut-through Paging, also use this application to place outdials.

Call placement

Message delivery

calls a telephone number to deliver a message.

calls a telephone and allows the user to

Message Waiting Applications

These applications allow a message waiting indicator at users’ phones to signal that a new message has arrived. Typically, these indicators are lights, but this depends on the telephone equipment and switch installed. The software supports 24 ki nds of message waiting indicators.

Optional Features

Optional features are not discussed in this manual. If you purchase them, you will receive the documentation to place in your Optional Features Manual. However, they are configured with many of the same modifiers discussed in this manual. Optional features often purchased are listed below.

• AMIS Analog Network

• NP WakeUp

• NuPoint Agent

• Call Detail Recorder

• NP CSO

• Cut-Through Paging

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• NuPoint Fax

• Integrations

• NP Forms

• NP Net Digital Network

• NP Receptionist

Note: NP Receptionist and NuPoint Agent can work in the same line group as the NuPoint Voice

application, depending on your integrations. Most other optional features use different line groups.

Use by the Hearing Impaired

Almost all the functions and capabilities in a standard NuPoint Messenger server are available to hearing-impaired mailbox owners and callers. NP TDD is an optional feature that you can configure at any NuPoint Messenger server site where a TDD machine is installed.

Modifiers

These characteristics of NuPoint Messenger server software are common to all applications. By configuring the modifiers, the capabilities and behavior of the application can change.

Most modifiers are introduced in the NuPoint Voice Application chapter.

Types of Configuration

The NuPoint Messenger server has two different kinds of configuration, online and offline configuration. This includes setting up line groups. settings that can be modified at any time. However, since many offline and online configuration settings work together, there are two kinds of online configuration as well: the active and the inactive configuration. The any changes you make to it take effect immediately. The configuration that is in reserve, and this option should be used when you also make cha nges in the offline configuration. Then activate the configuration to implement all the changes you made, both online (inactive) and offline.

Offline configuration

active configuration

handles server settings that cannot be changed immediately.

Online configuration

is the online configuration currently in use, and

includes the remainder of server

inactive configuration

is the online

Line Groups

line group

the server hardware. Each application you use must be assigned to its own line group (except for NP Receptionist and NuPoint Agent). Any of the various operations involving outdials can, however, use the same line group assigned to the Pager application. Most of the modifications you may want to make to an application are made to its line group.

is a set of one or more incoming telephone lines, which come into line card ports on

Dialing Plan

To configure each application, you must define its dialing plan, which is the structure of how the mailboxes are numbered. Related features include which key a user presses to speak to a system attendant, or to use call placement.

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Day and Night Hours

This feature of the NuPoint Voice application lets you set the work schedule: both office hours and which days are handled as weekends. This also handles certain situations such as a user wishing to speak to a system attendant.

Mailboxes

Every user of the server needs a mailbox, and all applications require mailboxes. The administrator’s mailbox and attendant’s mailbox are special mailboxes that interact with applications; they are discussed in the NuPoint Voice Application chapter. Other special mailboxes – tree, rotational, and broadcast, for example – are discussed in the Mailboxes chapter. Mailbox features, such as Distribution Lists and receipts, are also discussed in that chapter.

Classes of Service

There are several classes of service, which are groups of characteristics that affect how the server operates. The different classes of service are assigned to each mailbox by the system administrator.

Features Class of Service

The NuPoint Voice software has over two hundred functions or that control how the server can be used. These features are grouped into a set called a Features Class of Service (FCOS), that define who can do what, and how. One FCOS is assigned to each mailbox. FCOSs are explained in the Features Class of Service chapter.

feature bits

that allow users to perform

Limits Class of Service

A Limits Class of Service (LCOS) is a group of limitations on each user, such as length and number of messages. LCOSs also affect how some optional features work. One LCOS is assigned to each mailbox. These are explained in the Other Classes of Service chapter.

Group Class of Service

A Group Class of Service (GCOS) determines which users can send messages or respond to messages from other users. There are two kinds of GCOSs, affinity and bit-mapped. One GCOS is assigned to each mailbox. These are explained in the Other Classes of Service chapter.

Network Class of Service

A Network Class of Service (NCOS) controls users’ network access and is a part of the NP Net Digital Network optional feature. More NCOS information is contained in the

NuPoint Voice NP

Net Optional Feature Manual.

Restriction Class of Service

A Restriction Class of Service (RCOS) is an element of NPA/NXX call screening that restricts mailbox outdials to certain area codes or to certain prefixes within an area code. One RCOS is assigned to each mailbox. These are explained in the Other Classes of Service chapter.

Tenant Class of Service

A Tenant Class of Service (TCOS) is used with the ESMDI “Multi-Tenant” application, to govern

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mailbox interaction between user communities. Refer to the

Integration Manual

for more information.

NuPoint Voice Enhanced SMDI

Billing and Reports

You can generate reports from information on the existing applications and whatever modifications you have put into effect. Billing is an application that collects call and message information so users can be billed for their server usage. Refer to the Billing chapter for information on how to set up billing and different rate structures, and to the Reports chapter for more information on different reports available.

Worksheets

Worksheets are supplied (see Volume 2 of this manual) to help you organize configuration data before you enter it at the NuPoint Messenger server maintenance console. There is a worksheet for each application, for different kinds of mailboxes, and for FCOSs, LCOSs, and GCOSs.

Complete the worksheets for all applications that you wish to add to the configuration before you begin entering data at a server maintenance console. This prevents duplication of line group assignments, and gives an accurate picture of how server reso urces have been divided among the applications. Fields of data on these worksheets are explained in the application chapters that follow.

Optional features are shipped with instructions similar to the worksheet format.

NuPoint Messenger Server Software at a Glance

Figure 1-1 shows how the various parts of NuPoint Messenger server software work together. It illustrates how line groups are made up of phone lines, how each application is assigned one line group, and how modifiers work on all applications. In addition, it shows how mailboxes have a number of different configuration parameters. Finally, it shows how Billing and Reports use all server information.

Figure 1-1 NuPoint Messenger Server Software Overview

2 NuPoint Voice Application

This chapter covers:

• Overview of the NuPoint Voice application

• Default software configuration

• NuPoint Voice Application Worksheet

• Line group definition

• Configuring the application

• Using the NuPoint Voice application

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Overview

The NuPoint Voice application provides voice messaging capability where each server user can have a personal mailbox. It is the standard business application for NuPoint Messenger servers.

The NuPoint Voice application can be used with most Central Offices (COs), PBXs, and with all key systems. Other applications, such as DID NuPoint Voice or the Pager application are

variations

NuPoint Voice application.

Numerous customized integrations, which are also variations of the NuPoint Voice application, are available. These are optional features; they provide message waiting control, and functions such as personal greetings for forwarded calls. See the specific integration documents in the for more information.

To use the NuPoint Voice application on your server, you must perform any necessary system level configuration. System level configuration through the NuPoint Voice application involves two steps: defining the line group, and configuring the application. In the first step, you assign server ports to the NuPoint Voice application. In the second step, you customize the application for your server. Procedures covering these steps are available in Volume 2 of this manual.

Once you have completed the NuPoint Voice configuration, you must activate changes, create mailboxes, record a company greeting, and test the configuration. Procedures covering these steps are listed below.

of the NuPoint Voice application, and are used either together with, or instead of, the

Procedures

You can perform the following procedures with the NuPoint Voice application. These procedures are located in Volume 2 of this manual.

Procedure Number

NuPoint Voice Application Configuration CP 3301 Configure a Dialing Plan CP 5002 Configure for Transfer to a System Attendant CP 5020 Configure for Unaddressed Messages CP 3314 Configure Speech Quality for an Application CP 5053 Configure NP TDD CP 3291 Enable Multiple Messages for Outside Callers CP 5022 Enable the Dial-by-Name Function CP 3309 Prevent Unaddressed Messages CP 5023 Test the NuPoint Voice Application CP 5315

Default Software Configuration

The NuPoint Voice application is the only application that is pre-installed in the factory configuration. To add capabilities, and to meet the requirements of a particular site, you usually must change one or more of the defaults. All of the defaults can be changed at a server maintenance console.

The default configuration has the values shown in Table 2-1.

Table 2-1 NuPoint Voice Application Defaults

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Parameter NuPoint Voice Application

Default

Administrator’s mailbox number 998 Allow dial an extension for callers N Allow dial an extension for users N Allow multiple messages for outside caller Y Answer delay 0 Attendant’s mailbox number 999 Attendant transfer string S+ Dial by name, last name first Y Exact match break Y General greeting mailbox number None Group name None Key 0 for attendant transfer N Line group number 1 Line(s) in group All on server Mailbox dialing plan 3,3,3,3,3,3,3,3,3 Number of names threshold 3 names Passcode length 4 digits min. – 10 digits max. Passcode trip count 5 Passcode trip period 24 hours Pre-company name dial string None Pre-mailbox greeting dial string None Prompts language English Single digit access None Speech quality for messages 18 Speech quality for names and greetings 18 Suppress mailbox number None System attendant’s extension 0 Wait prompt Y Weekend days table DDDDDNN Work day 8 a.m. – 5 p.m.

NuPoint Voice Application Worksheet

Use the NuPoint Voice Application Worksheet (Figure 2-2) to organize the data. The rest of this chapter explains concepts you need to know for completing the worksheet and using it to configure the NuPoint Voice application.

The following paragraphs explain sections of the worksheet. Pre-programmed (default) values are given, where applicable. If you want to use a default value, indicate that fact on the worksheet. Then you do not have to select or enter any information for that parameter during reconfiguration.

Configuration Types

The NuPoint Voice application has two different kinds of configuration, online and offline. The

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NuPoint Voice Application Worksheet is divided into these two types to help you enter settings into the console in the right order.

Offline configuration

up line groups. modified at any time. Many offline and online configuration settings work together, so there are two kinds of online configuration: the active and the inactive configuration.

The

active configuration

to it take effect immediately after exiting the menus. The configuration that is in reserve; changes made to it do not take effect until you perform an additional step. This option should be used when you also make change s in the offline configuration. Then you online (inactive) and offline.

Figure 2-1 shows the relationship between the different configuration types.

handles server settings that cannot be changed immediately, such as setting

Online configuration

is the online configuration currently in use, and any changes you make

activate the configuration

Figure 2-1 Handling Configuration Types

Figure 2-2 Sample NuPoint Voice Application Worksheet

includes the remainder of server settings that can be

inactive configuration

to implement all the changes you made, both

is the online

Defining a Line Group

All NuPoint Messenger server ports (telephone lines) are assigned to line groups. Each line group, in turn, is assigned to a single application, and any programming that is done for that application applies to every port in the line group. The number of ports you assign to each line group depends on how heavy you expect the phone traffic to be for the particular application.

At the PBX or CO level, all telephone lines connected to the ports of an individual line group are typically assigned to a hunt group, ACD group, UCD group, etc. to ensure that incoming calls are answered by the first port that is available for the particular application.

Line Group Number

Each line group is represented by a discrete number. Valid line group numbers are 1 through 24. The preset default for the NuPoint Voice application is 1.

Group Name

The group name identifies the line group’s purpose. For example, a line group co uld be called “Message Center.” There is no default group name.

Line(s) in Group

You identify each line (or port) in a group with three identifiers, which indicate a module, a line card, and a port on a line card. “Module” refers to a CPU, the server’s main processor. Modules are numbered from 1 through 4. Line cards are numbered 0 through 15. Each line card has a number of ports, and you can connect one telephone line to each port. Port numbering also starts at 0 and the upper limit depends on the type of line card you are using. The set of three identifiers (module, line card, and port) is called a “triplet,” and is used in this format:

The default setting has all telephone lines on the server assigned to group 1.

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If you have more than one line in the group, separate the line numbers by commas as you enter them on the worksheet. For example, write 1:0:0,1:0:1,1:1:0 since this is how you must enter them. If you are entering a range of lines, you must use the full triplet on both sides of the range, such as 1:0:0-2:7:2 for everything on module 1, and everything on module 2 up to slot 7, port 2. (You can omit the module number if it is module 1; for example, 0:1-3:7.) For each module, line card, and port,s.here are several valid values. Table 2-2 describes them.

Table 2-2 Module, Line Card, and Port Values and Interpretations

Valid Value Interpretation

Module blank Module 1 number Specified module Line card * All line cards controlled by the specified host number Specified line card Port * All ports on the specified line card(s) number Specified port

As Table 2-2 implies, there are many possible combinations. Table 2-3 shows several examples of valid module, line card, and port combinations and how the server interprets them.

Table 2-3 Module, Line Card, and Port Combinations

Expression Interpretation

1:* All the line cards controlled by module 1 on a multi-

module server; for a single-module server this means all

ports on line card 1 1:2:* All ports controlled by module 1, line card 2 1:0-3:7 Module 1, all ports on line cards 1-3 (assuming 8-port

cards) 2:1:2, 2:2:0-2:3:7 Module 2, line card 1, port 2 plus all ports on line cards

2 and 3 (assuming 8-port cards)

Configuring the Application

Configuring the NuPoint Voice application consists of establishing day and night hours, establishing a mailbox dialing plan, specifying call transfers and the use of attendants, and identifying administrator’s and attendant’s mailboxes.

You must also decide whether to configure other operations such as a wait prompt, the default language for prompts, and passcodes.

Day and Night Hours

The NuPoint Voice application can issue different company greetings for day answering and night/weekend answering. With the NP Receptionist optional feature, the software can treat individual extensions differently when calls are received during night and weekend hours, rather than during normal business hours. The hours that constitute a normal work day, and the days of the week that are considered a weekend, can be customized for the individual installation. The company greeting is the greeting in the administrator’s mailbox.

Day and night hours are scheduled for each line group. If you have different day and night/weekend hours for each line group on the server, the greeting that an outside caller he ars

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depends on the line group used to access the mailbox. Of course, if you don’t record any custom greetings then all callers hear the same default greeting.

Start Time of the Work Day

This is the time for the start of the work day in the format “hh:mm AM (or PM)”; where hh is the hour and mm is the minute. The default start time for the work day is 8 a.m. If neither AM nor PM is specified, the server assumes that the time is AM.

End Time of the Work Day

This is the time for the end of the work day in the format “hh:mm AM (or PM)”; where hh is the hour and mm is the minute. The default end time for the work day is 5 p.m. If neither AM nor PM is specified, the server assumes that the time is PM.

If you want to use the same greeting 24 hours a day, enter “12:00AM” in both Start and End time.

Weekend Days Table

This is a table that tells the NuPoint Voice application when to treat calls that are answered during the work day interval (as specified in the two entries above) as day calls, and when to treat these calls as night/weekend calls. The table starts with Monday. The default value is DDDDDNN, which means that the work days are Monday through Friday, and the weekend days are Saturday and Sunday.

Mailbox Dialing Plan

The mailbox dialing plan is a string of nine elements. The elements in the string define, by position, the number of digits in valid mailbox numbers. The first element shows the number of digits allowed for mailboxes that begin with 1. The next element shows the number of digits allowed for mailboxes that begin with 2, and so on up to mailboxes that begin with 9. Each element is separated by commas.

You must reenter the entire mailbox dialing plan when you change any element.

Valid mailbox numbers can be up to 11 digits long, so valid numeric elements can be 0 (zero) through 11. When an element is zero, no mailboxes beginning with that digit are allowed.

0, 3, 3, 7, 3 3, 3, 3, 10,

For example, if your dialing plan is interprets the string as follows:

Table 2-4 Mailbox Dialing Plan Example (0,3,3,7,3,3,3,3,10)

Digit Element Interpretation

1 0 No mailboxes start with 1. Mailbox numbers 1, 11, 111, and so

on are all invalid. 2 3 Mailboxes starting with 2 are three digits long. Mailbox numbers

2, 22, 2222 are invalid. Mailbox numbers 222 and 246 are valid. 3 3 Mailboxes starting with 3 are three digits long. Mailbox numbers

3, 33, and 3333 are invalid. Mailbox number 333 is valid. 4 7 Mailboxes starting with 4 are seven digits long. Valid mailboxes

are 434-1234 and 499-8765.

the NuPoint Voice application

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5 6 7 8

9 10 Mailbox num bers starting with 9 are ten digits long. Valid

1 0 No mailboxes start with 1. Mailbox numbers 1, 11, 111, and so

3 3 3 3

Mailboxes starting with 5, 6, 7, and 8 are three digits long.

mailbox numbers are 916-456-7777 and 912-456-7777.

on are all invalid.

The default dialing plan is

Other entries allowed in the dialing plan allow other NuPoint Messenger server features. Table 25 lists these entries for your reference.

Table 2-5 Dialing Plan Elements

Element Explanation

0-11 Length of the mailbox. Zero means none may start with this number. V Variable number (1 through 11) of digits; server uses timeout to determine

end of mailbox number M Analog networking (AMIS) mailboxes leading digit A Dial-by-Name (ASCII) leading digit T Call placement leading digit An Networked mailboxes, n = mailbox number length. NV (variable number

length) acceptable Pn Network mailbox prefix used, n = mailbox length including prefix digit

3,3 3,3 3,3 3,3,3

, , ,

meaning all mailboxes have 3 digits.

If the extension numbers at your site use too many starting digits to implement all these capabilities in your dialing plan, you could use the optional star prefix dialing plan, described below.

Optional Star Prefix Dialing Plan

The dialing plan described above tells the NuPoint Voice application how to handle DTMF digits 1 through 9. If you have mailbox numbers and other features that use all ten of these digits, you can implement the optional star prefix dialing plan. This allows additional features using digit entry followed by the star (*) key. You can implement several features with the optional dialing plan, as shown in Table 2-6.

Table 2-6 Optional Star Prefix Dialing Plan Capabilities

Optional Dialing Plan Choices Counterpart in Regular

Dialing Plan

Dial-by-Name A Analog Networking M Networking without prefix N Networking with prefix P Call Placement T

PBX Considerations

A PBX only allows a certain range of extension numbers. Ideally, employees’ mailbox numbers

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should match their extension numbers. This makes it easier for callers to remember the proper mailbox number. If the numbers do not match, and the optional NP Receptionist program is installed, you can program certain conversion factors to allow the NuPoint Voice application to match the extension with the correct mailbox number.

If the company has employees in the field who do not have regular PBX extension numbers, you can give them mailbox numbers that do not fall in the range of allowable PBX extensions, even if there are enough mailbox numbers in this range. You can reserve these extra mailboxes for future expansion of in-house staff. For example, if the PBX allows extensions 200 to 399, you can keep the dialing plan at the default setting of mailboxes 600 through 799.

3,3,3,3 3 3,3 3,3

, , ,

, and assign all field personnel

Dial-by-Name

To configure the Dial-by-Name function, you need to:

• Change the dialing plan to specify a digit for Dial-by-Name.

• Specify the name dialing sequence.

• Set a threshold for playing matching names.

• Specify whether a caller must enter a complete name or just enough letters to get a match.

• Specify whether a caller can press a single digit to reach a mailbox or must enter the entire mailbox number.

• Specify whether a caller hears matched names and mailbox numbers or just the matched names.

• Determine the grouping of access within the Dial-by-Name database (sometimes called “Partitioned Dial-by-Name”). Even though mailbox owners may all be in the same Dial-byName database, they can only reach others in the database who share the same GCOS group (in a bit-mapped GCOS) or affinity group. Refer to the GCOS section in Chapter 8 for more information on GCOSs,

Dialing Plan

In the Dialing Plan Menu, coding a digit with the A element reserves that digit for dialing names.

Name Dialing Sequence

You specify the name dialing sequence with the Last Name First Flag parameter. This parameter determines whether a user’s name must be dialed in the last name-first name sequence or the first name-last name sequence. In most cases, callers need not enter user’s full name. When a caller finishes pressing a series of keys, the NuPoint Messenger server searches a special file for entries that match the series. If it finds more than one match, it plays the names and mailbox numbers of the partial matches. If the server finds a unique match, it plays either the user’s name or personal greeting.

Matching Threshold

Setting a threshold for playing matching names determines the maximum number of name s a nd mailboxes the server plays in response to a partial name match. A partial name match occurs in either of these cases:

• Callers enter some portion, but not all, of a recipient’s name.

• Callers enter a complete name, but the server finds more than one recipient that matches the entry.

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If more than one name is found that matches the name dialed, the server plays the specified number of matching names. A threshold of 3, for example, means that up to three matching names will be recited, even if there are more than three. If the number of names for a partial match is greater than the threshold, the server prompts a caller to continue entering letters.

Exact Match Break

Specifying an exact match break determines how callers can enter the partial name of a user. When “yes” is specified, the caller hears the name and mailbox number play as soon as there is a match. The caller can, however, end a name entry with the pound (#) key; the caller hears whatever names match. When “no” is specified and a caller stops entering letters, the server waits for a time out period before responding; if a caller presses the # key, the server responds immediately. If the server can determine exactly who the intended recipient is, it plays that recipient’s name (and mailbox number if not suppressed). Alternatively, the server plays, for outside callers, that recipient’s personal greeting. If more than one recipient’s name matches the caller’s input, the server plays the names and mailbox numbers of the possible recipients. A caller can interrupt the server during name or greeting play by pressing any key on the telephone keypad.

Single Digit Access

Specifying single digit access means that a caller can enter a single digit to reach a mailbox after matched names have been played, similar to a tree mailbox operation. When single digit access is allowed, a match with the name dialed by a caller causes the server to play a prompt such as:

“There are three entries: Jean Brown, mailbox 4321, press 1; John Brown, mailbox 4222, press 2; Jill Brown, mailbox 4567, press 3. Enter a mailbox number. Press 0 to return to Dial-by-Name.”

The caller can then press the appropriate digit to reach the desired person instead of entering the entire mailbox number.

When no single digit access is allowed, a caller must enter an entire mailbox number to reach a mailbox after matched names have been played. A match with the name dialed by a caller causes the server to play a prompt like the one shown above except that there is no single digit stated. The caller must enter the entire mailbox number.

Suppressing Mailbox Numbers

Suppressing the mailbox number means the server omits the mailbox numbers in the list of names played when there is a match with a dialed name. The default is to include the mailbox number.

Dial-by-Name Database

Each mailbox that can be reached by name must be configured with an FCOS that includes feature bit 92, which places users’ mailbox numbers in the Dial-by-Name database. The server searches this database for entries to match a caller’s input. See the FCOS chapter for more information on this feature bit and how to implement FCOSs.

Even with all the parameters just described set, a mailbox owner’s name can be listed only when the mailbox owner’s name is specified in the mailbox configuration. Once all these requiremen t s are met, the name goes into the database as soon as you exit from the respective configuration menus.

To make sure there is only one mailbox per user’s name, you can print out a phone book for your

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site. This phone book shows the mailbox owners accessible through the Dial-by-Name function and their mailbox numbers.

Same Digit for Dial-by-Name and Mailbox Numbers

Occasionally you may need the same digit for a Dial-by-Name trigger With the optional star prefix dialing plan (described above), the digit specified for Dial-by-Name

not

can still be used for mailbox numbers when the digit is example, that your server has mailboxes beginning with 1 but you also need the digit 1 for Dialby-Name. You can specify 1 as the Dial-by-Name dialing plan digit, which causes the server to prompt the caller to press 1 and * to dial by name.

followed by a star (*). Suppose, for

and

in a mailbox number.

Transfers and Attendants

The NuPoint Voice application allows you to specify dial strings and methods for transferring callers, and to specify the use of a wait prompt. If the NP Receptionist optional feature is installed, you can specify the conditions for a company greeting and mailbox greeting.

Attendant’s Transfer String and System Attendant’s Extension

These two dial strings together describe the steps needed to transfer a call to a live attendant, or other general assistance number. These steps are PBX-dependent, and can be determined by actually transferring a call to the attendant from a station set. Use the dial string characters in Table 2-7.

The attendant’s transfer string contains the coding for all the steps that the PBX must take before dialing the attendant’s extension number. The default attendant’s transfer string is S+ which means “do a switch hook flash, then pause for one second.” This string is also used when transferring a caller to a mailbox attendant’s extension number.

The system attendant’s extension consists of the PBX extension number of the live attendant (or a “must answer” number, with no mailbox), plus coding that describes any subsequent steps necessary to complete the call. Up to 30 characters can be entered in this field.

Table 2-7 Transfer Dial String Characters

Character Explanation

0-9, *, # Keys on a standard pushbutton telephone ( The following digits should be dial pulsed (10 PPS) ) Stop pulsing; resume sending DTMF tones + Pause for one second A-D Fourth column DTMF keys E Go off-hook, wait for dial tone or other steady tone (pager go-ahe ad or

confirmation tone, for example), then do next item in string F Switch hook flash and wait for dial tone G Greet - Wait for a voice or computer tone answer H Hang up (go on-hook) L Answer supervision - Wait for telephony signal from destination. Use only

with trunk (four-wire) connections. N Start a new activity; do not go off-hook O Ring once P Go off-hook, do not wait for dial tone S Switch hook flash, no wait required

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T Go off-hook, wait for dial tone V Voice pager: play the first unplayed message and update mailbox

The default system attendant’s extension number is 0. In addition, the NuPoint Voice application automatically appends an H (hang up) command to the end of the string. This allows the PBX to drop the call if the caller hangs up before the NuPoint Messenger server completes the transfer to the attendant. If your PBX does not allow blind transfers to the attendant, add a G (the code for “wait for a greeting”) to the end of the system attendant’s extension.

If the PBX allows trunk-to-trunk transfer, you can program an off-site system attendant’s extension number.

Each mailbox can be programmed to direct calls to an intermediate attendant when the caller requires assistance. In the absence of an intermediate attendant, calls are routed to the system attendant. Transfer to an attendant can occur in the following situations:

1. When the Key_0 for Attendant Transfer During Greeting parameter is enabled, a caller can press 0 while listening either to the server greeting or to a mailbox greeting. When 0 is pressed during the server greeting, the caller is transferred to the system attendant’s extension. When 0 is pressed during a mailbox greeting, the server first checks the mailbox for the attendant’s extension number; if none is present, the caller is transferred to the system attendant’s extension.

2. While logged in, a mailbox owner can press 0 to be transferred to an attendant, if the mailbox’s FCOS includes feature bit 002 (Can Reach Mailbox Attendant). The server first checks the mailbox for the attendant’s extension number; if none is present, the caller is transferred to the system attendant’s extension. (See the Features Class of Service chapter for more information on FCOSs and feature bits.)

3. If the called party’s mailbox FCOS includes outside caller functions, a caller can press 0, after recording a message, to send the message and transfer to an attendant. If the message is left in the attendant’s mailbox, the caller is always transferred to the system attendant. If the message is left in a personal mailbox, the caller is transferred to the system attendant only if no attendant’s extension number is present in the mailbox.

4. If the attendant’s mailbox has been deleted, or has a Greeting-Onl y FCOS, and the wait prompt is enabled, the outside caller who waits is transferred to the system attendant’s extension.

Key_0 for Attendant Transfer During Greeting

This function designates the 0 key as either an attendant access number or a log in cod e. The default is N, or disabled.

To enable the Key_0 function, you must enter Y. If this function is enabled, be sure to define a suitable system attendant’s extension number and dial string.

When the Key_0 for Attendant Transfer During Greeting parameter is enabled:

• The server allows an outside caller to press the zero key, while either the company greeting or a mailbox greeting is playing, to be transferred to the system attendant’s extension.

• Mailbox owners must log in by pressing the star ( mailbox numbers. The zero key cannot be used to signal a login.

When the Key_0 for Attendant Transfer During Greeting parameter is disabled:

*) key either before or after entering their

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• Mailbox owners can press either the zero or star (*) key, before or after entering their mailbox number, to log in. (The zero option is essential when telephones at the installation-site do not have a * key.)

Automatic access to the attendant on time out (that is, when the caller waits in response to the “Please enter a mailbox number or wait” prompt) can be provided, if necessary, by assigning a Greeting-Only class of service to the attendant’s mailbox. The attendant’s mailbox can then be used only to make messages of the day.

Pre-Company Name Dial String

The NuPoint Voice application outputs this dial string immediately after going off-hook, and be f ore playing the Company Greeting (either the standard “Welcome to the message center” prompt, or the Administrator’s mailbox greeting).

This string is used only if the NP Receptionist (Receptionist) optional feature has been installed

and

on your server, center number. In this situation, an NP Receptionist port may inadvertently be connected to one of the ports that is running the message center application. The pre-company name dial string forces NP Receptionist to drop the call, and instructs the server to wait a designated number of seconds before playing the company greeting.

There is no pre-programmed default.

employees can manually call forward their phones directly to the message

• The pre-company name dial string must include a pound sign (#). You can configure DTMF A (fourth column DTMF key) in place of the pound sign if the PBX recognizes the pound tone as a code for some other function. The port that answers the call issues this tone, which forces NP Receptionist to release the call. Be aware that callers and mailbox owners always hear this dial string when a mailbox is reached through the NuPoint Voice applic ation.

• To give the PBX time to make the connection before the company greeting is played, program a series of plus signs (+++) after the # or A. Each + in the NuPoint Voice application configuration means “wait one second.” To determine how many pluses are needed, forward one station to another station, make a test call to the first station, then count the number of seconds that elapse before the second station rings.

• If the test call showed that it takes two seconds for a forwarded call to connect to the second extension, for example, use “#++” for the pre-company name dial string.

• You can experiment to find the optimum number of seconds to wait for call connection. If the first half of the message center greeting does not play when NP Receptionist calls are forwarded, add more pluses to the string. If there is a long silence before the greeting is played, delete pluses from the string.

Pre-Mailbox Greeting Dial String

The NuPoint Voice application outputs this dial string immediately after receiving a valid mailbox number, and before playing the mailbox’s greeting.

This string is used only if 1) the NP Receptionist optional feature has been installed on your server and 2) employees may manually call forward their phones directly to their mailboxes. In this situation, an NP Receptionist port may inadvertently be connected to one of the ports that is running the message center application. The pre-mailbox greeting dial string force s NP Receptionist to drop the call, and instructs the server to wait a designated number of seconds before playing the mailbox greeting.

There is no pre-programmed default. The same conditions apply as listed above in “PreCompany Name Dial String.”

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Wait Prompt

When the Wait prompt is enabled, the server issues the prompt “Please enter a mailbox number, or wait” immediately after the server greeting is played. The default value is Y (enabled).

To disable this prompt, you must enter N. In some cases, you must disable the Wait prompt for any number of reasons, among them:

• To record the company greeting (administrator’s mailbox greeting) and the Wait prompt in the same voice. The text of the Wait prompt is recorded as the last sentence of the company greeting.

• When neither a system attendant’s number nor an attendant’s mailbox is defined, and the Wait prompt is enabled, callers who wait are thanked for calling, then disconnected.

• If you disable the Wait prompt and are using the Dial-by-Name function, you must record the “Press [digit] to dial by name” prompt in your own voice. The server prompt for Dial-by-Name plays if the Wait prompt is enabled.

Administrator’s Mailbox Number

The initial software installation contains 10 possible default administrator’s mailboxes. They are as follows:

98 9999998 998 99999998 9998 999999998 99998 9999999998 999998 99999999998

Since the default dialing plan is 3,3,3,3,3,3,3,3,3, the default administrator’s mailbox number is

998. If the ninth position digit is changed to any number between 2 and 11, the default

administrator’s mailbox number should be changed to the corresponding 9.....8 number. An error

message is generated if the number does not match the mailbox dialing plan.

The administrator’s mailbox can be any mailbox number on the server; but if you select a mailbox number other than one of the defaults, you must create the mailbox before it can be used. The mailbox number you select must be allowed by the Dialing Plan.

Note: For server securit y, you should change the administrator’s mailbox number from the default. (See

“Mailboxes” in the task list for administrator’s mailbox procedures, Volume 2 of this manual.)

The administrator’s mailbox number has special privileges:

• The administrator’s mailbox day and night greetings are the day and night company greetings. If you do not record one or both of these greetings, the default (“Welcome to the message center”) is played instead.

• Distribution lists that are created from the administrator’s mailbox are server-wide master lists that can be used by any mailbox owner on the server.

• The system administrator may add/delete/modify mailboxes over the telephone, from the Telephone Administration Menu.

Attendant’s Mailbox Number

The initial software installation contains 10 possible default attendant’s mailboxes. They are as

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follows: 99 9999999

999 99999999 9999 999999999 99999 9999999999 999999 99999999999

Since the default dialing plan is 3,3,3,3,3,3,3,3,3, the default attendant’s mailbox number is 999. If the ninth position digit is changed to any number between 2 and 11, the default attendant’s

mailbox number should be changed to the corresponding 9.....9 number. An error message is

generated if the number does not match the mailbox dialing plan.

The attendant’s mailbox can be any mailbox number on the server; but if you select a mailbox number other than one of the defaults, you must create the mailbox before it can be used. The mailbox number you select must be allowed by the Dialing Plan.

Note: For server securit y, you should change the attendant’s mailbox number from the default. (See

“Mailboxes” in the task list for attendant’s mailbox procedures, Volume 2 of this manual.)

The attendant’s mailbox also has special privileges:

• Its greeting is the message of the day. This message is heard by all mailbox owners whose FCOSs include feature bit 043 immediately after they log in. The message is played twice (after two separate logins), the first time hard-played and the second time soft-played. (Hardplayed prompts cannot be interrupted; soft-played prompts can.)

• The message of the day is stored only in the attendant’s mailbox. Once it has been deleted, no mailbox owners hear the message, even if they have not logged in since the last message was created. Conversely, if an old message of the day is not deleted, or replaced by a new message, all newly created mailboxes receive the outdated message. For procedures on enabling and disabling the message of the day, see “NuPoint Voice Application” in the task list, Volume 2 of this manual.

• A customized site tutorial greeting can also be recorded from the attendant’s mailbox. When the system administrator presses G to record a company greeting, the server prompts, “Press M to record the message of the day; press T to record a site tutorial.” See “NuPoint Voice Application” in the task list for procedures on recording a site tutorial, Volume 2 of this manual.

• When outside callers access the message center, they are prompted to “Please enter a mailbox number or wait” after the company greeting is played. Callers who wait (because they have rotary dial phones, or do not know the correct mailbox number, for example) are then prompted, “Please leave your name, the name of the person you are calling, and a message.” These unaddressed messages go into the attendant’s mailbox.

Multiple Attendant’s Mailboxes

If a large number of unaddressed messages is expected, up to five Attendant’s Mailboxes may be configured by entering the mailbox numbers, separated by commas (for example, 999, 910, 911, 912, 913). The message of the day and the site tutorial can be made only from the first attendant’s mailbox that is configured; the other mailboxes are used only for storing unaddressed messages. When the first mailbox is full, NuPoint Voice begins using the second mailbox until it is full, and so on until all attendant’s mailboxes are full.

You can configure any mailbox as the attendant’s mailbox by entering the mailbox number in this field. If you select a mailbox number other than one of the defaults, you must create the mailbox before it can be used. (See “Mailboxes” in the task list.)

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Disabling the Attendant’s Mailbox

When an outside caller accesses the message center number, NuPoint Voice issue s the prompt, “Please enter a mailbox number or wait.” Callers who wait are prompted to leave a message in the attendant’s mailbox. Some installations require these callers to be transferred to the system attendant’s extension, instead. There are two ways to do this:

• If the system administrator does not issue messages of the day, delete the attendant’s mailbox.

• Assign a Greeting-Only FCOS to the attendant’s mailbox.

Note: If you disable the atten dant’s mailbox, and you do not define a system attendant’s extension

number, be sure to disable the Wait prompt. Otherwise, when a caller waits, NuPoint Voice says “Thank you for calling,” then hangs up!

Default Language for Prompts

This entry specifies the primary language in which prompts are issued. The default language is English. You must purchase and install language prompts diskettes in order to use any other language on your server. Table 2-8 lists some of the languages available. Contact your di stributor for further information.

A mailbox’s LCOS can specify a different prompts language. The prompts set of diskettes in the secondary language must be installed before these mailboxes issue any prompts at all. Callers hear prompts in the default language.

Table 2-8 Some Supported Languages

Full Set and Hotel Set Full Set Only

American English Australian, British, or New Zealand English French NP TDD Japanese German Korean Latin American or Mexican

Spanish Mandarin Portuguese

A server can have one default language and up to eleven alternate languages, depending on the number and size of the hard drives. For more details about the number and kinds of languages supported, see the Other Classes of Service chapter.

NP TDD can be installed like any of the language prompts. If NP TDD is installed, selecting it as a response to the Default Language for Prompts parameter enables the NP TDD feature of the NuPoint Voice application in the current line group. When any mailbox owner receives or makes a call through that line group, NP TDD replaces voice prompts with TDD tones. (See “NP TDD for the Hearing Impaired” below for more information.)

NP TDD for the Hearing Impaired

The NP TDD feature of the NuPoint Voice application supports telecommunications devices for the deaf (TDDs). With NP TDD, hearing-impaired mailbox owners can receive TDD-generated

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text from other users.

NP TDD users can be notified about messages by message waiting lights or any other message waiting indication supported by a NuPoint Messenger server, just as other users can.

Outside callers with a TDD can call a mailbox configured for NP TDD prompts, be answe red by a TDD greeting, and leave a message for the mailbox owner. Standard user options such as reviewing and recording over a message, making a message urgent, appending to a message, and dialing an extension are also allowed.

Configuring NP TDD

You can configure NP TDD to apply to either an entire line group or specific mailboxes. To configure NP TDD, make the following changes:

• Set the default language for prompts to TDD in the NuPoint Voice application (if configuring the line group).

• Assign an NP TDD LCOS or another LCOS specifying NP TDD as the prompts language to any mailboxes using NP TDD. This LCOS should also have the Greeting Length and User Name Length limits parameters appropriately set for NP TDD.

• Change the Stop Record Timeout and Dial Tone Detect Time telephony parameters (phoneline exceptions) for the line group in which NP TDD is configured.

Refer to the Task List (Volume 2 of this manual) for specific instructions on configuring NP TDD. For more information configuring NP TDD, refer to

NP TDD Configuration Note 14

Effect of NP TDD on Other Server Features

Certain NuPoint Messenger server features and user options are not available to any mailbox associated with the line group in which NP TDD is configured. These features are:

• NP WakeUp optional feature

• Call scheduling for pages

• Future delivery

• Standard tutorial

Answer Delay

You may set a variable answer delay with the Delay Before Answer parameter. The default for this parameter is zero (no delay), and in most cases, it does not need to be changed. A delay of up to 1/2 second can be required for certain applications (for example, the NuPoint Voice application and the NP Receptionist optional feature) that use E & M trunks.

Users need to use this delay if the application software sometimes answers an incoming call before all the digits are received, causing the switch to stop sending digits. This can happen when E & M trunks are being used.

The Delay Before Answer parameter can be helpful with other types of trunks and applications. In cases where the DID application does not work for a custome r be cause the server answers too fast, this parameter should resolve the problem.

Note: The answer delay for the first call into a port after any online configuration change (FCOS, LCOS,

GCOS, NCOS, line group, phoneline exceptions) is up to a second longer than for subseque nt calls

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on the port. Consequently, changes to the answer delay parameter do not become effective until the second call is made into the port.

Mailbox Passcodes

NuPoint Messenger includes security devices to protect your installation at a server level and mailbox level. A device for use at the mailbox level is mailbox passcodes, which you configure through the NuPoint Voice application. The following paragraphs outline the configuration of mailbox passcodes; for more complete information, see the Server Security chapter.

Minimum and Maximum Passcode Length

Minimum and maximum passcode length sets the range for the number of digits a passcode can be.

Enter the minimum number of digits that constitute a valid passcode for users of this line group. The minimum passcode length can be any number from 4 through 10. The default value is 4. This means no user can enter a new passcode shorter than 4 digits. If you want users to have longer passcodes (for security reasons) then you can specify a larger minimum length.

Enter the maximum number of digits that constitute a valid passcode for users of this line group. The maximum passcode length can be any number from 4 through 10. The default value is 10.

If you leave the maximum passcode length at the default, 10, then all passcodes can be no longer than 10 digits. You cannot enter a value greater than 10, and users cannot enter a passcode longer than 10 digits.

Passcode Trip Count, Passcode Trip Period

These two entries set the parameters for the passcode break-in warning, which is a server security feature. The default values for the passcode trip count and the passcode trip period are 5 and 24. This means that a warning is issued to a mailbox if someone attempts to enter an incorrect passcode for that mailbox at least 5 times (the passcode trip count) within a 24 hour period (the passcode trip period).

The passcode trip count can be set to any value from 0 to 255. The passcode trip period can range from 0 to 240 hours. In both cases, zero means the passcode break-in warning function is disabled.

The passcode break-in warning function is enabled when you configure both a trip count and trip period.

Using the NuPoint Voice Application

This section covers the final steps toward using the NuPoint Voice application.

Activate Changes

After the necessary configuring has been completed, and you have returned to the Main Menu, the NuPoint Messenger server makes all active configuration online changes e ffective immediately.

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WARNING!

Activating the inactive configuration causes the server to restart all tasks, resulting in an interruption to call processing. You should perform the next step only during periods of low call traffic.

To make offline and inactive online configuration changes take effect, activate the inactive configuration. When you activate the inactive configuration, the server automatically shuts down and resets the software to the new configuration, then returns to the NuPoint Voice Active Configuration Menu.

Create Mailboxes

The final step for making NuPoint Voice operational is to create mailboxes. Refer to the Mailboxes chapter for more information.

If the administrator’s or the attendant’s mailbox is set to a number other than the default, you must create the mailbox before using it. Identifying the mailboxes in the NuPoint Voice application line group gives them the ability to perform their special functions, but the functions are not enabled until the mailboxes are added to the server. The recommended FCOS for both mailboxes is 10 (VIP), the LCOS is 1 (Default), the GCOS is 1, and the message waiting type should be whatever is available for your server.

Record a Company Greeting

When callers reach NuPoint Voice by dialing its number, they hear the administrator’s mailbox greeting, which is the company greeting. (DID callers hear the mailbox’s personal greeting.) It is possible to record separate day and night greetings. See the Mailboxes chapter for more information.

Test the Configuration

After phone lines have been installed, and you have completed all the applicable steps discussed so far, test your NuPoint Voice application. See the task list for the procedure in Volume 2 of this manual.

3 DID NuPoint Voice Application

This chapter covers:

• Overview of the DID NuPoint Voice application

• Default software configuration

• DID NuPoint Voice Application Worksheet

• Line group definition

• Configuring the application

• Using the DID NuPoint Voice application

• Usage Considerations

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Overview

The DID NuPoint Voice application is a software application that uses the DID lines to answer a call with the mailbox owner’s personal greeting. In other words, the DID NuPoint Voice application gives the server the ability to manipulate and translate the digits received from the Central Office (CO).

Each voice mailbox owner has either a four digit telephone number or seven digit telephone number, depending on the digits received from the CO. Calling that number causes the telephone company’s central office to seize one of the several DID lines connecting the CO to the NuPoint Messenger server, and to dial some or all of those digits into the server. The server matches the dialed number to the appropriate mailbox, and answers with the personal greeting of the mailbox owner.

DID mailboxes allow callers to dial a telephone number that is answered with the mailbox greeting. While some servers can use the PBX’s forwarding capability to allow the server to answer calls with the user’s mailbox greeting, DID mailboxes answer the calls directly.

To use the DID NuPoint Voice application on your server, you should confirm that the line cards are set to DID settings. You must also perform any necessary server level configuration. Server level configuration through the DID NuPoint Voice application involves two steps: defining the line group, and configuring the application. In the first step, you assign server ports to the DID NuPoint Voice application. In the second step, you customize the application for your server. Procedures covering these steps are listed below, and presented in detail in Volume 2 of this manual.

A third step is necessary if your CO requires wink start: you need to make a phoneline exception.

Once you have completed the DID NuPoint Voice application configuration, you need to activate changes, create mailboxes, and test the configuration. Procedures covering these steps are listed below.

When configuring the DID NuPoint Voice application, it helps to keep in mind the DID sequen ce that occurs between the server and the CO. Figure 3-1 gives a general view of the progress of a typical DID call into the server.

Figure 3-1 Typical Steps in the DID Sequence

Procedures

You can perform the following procedures with the DID NuPoint Voice application. These procedures are located in Volume 2 of this manual.

Procedure Number

DID VoiceMemoConfiguration CP 3320 Set Parameters for Digit Absorption and Offset CP 6000 Test the DID NuPoint Voice Application CP 3413

DID NuPoint Voice Application Worksheet

Use the DID NuPoint Voice Application Worksheet (Figure 3-2) to organize the data. The rest of

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this chapter explains concepts you need to know for completing the worksheet and using it to configure the DID NuPoint Voice application.

Sections of the worksheet are explained in the following paragraphs. Pre-programmed (default) values are given, where applicable. If you want to use a default value, indicate that fact on the worksheet. Then you do not have to select or enter any information for that parameter during reconfiguration.

Many of the parameters on this worksheet are identical to those explained in the NuPoint Voice Application chapter. The parameters that are the same are identified in the following sections, and you can refer to the NuPoint Voice Application chapter for the information you need.

Defining a Line Group

When you configure a line group, you dedicate certain ports to a single application. After you arrange line groups, you set parameters for the entire group, which eliminates the need to ent er information for each individual port. For example, you can assign all ports for the DID NuPoint Voice application to a single line group; then you can specify the dial plan, dial strings, etc., for this entire group. The server software recognizes line groups by their number.

Line Group Number

Each line group is represented by a discrete number. Valid line group numbers are 1 through 24.

Group Name

The group name, though optional, should identify the line group’s purpose. For example, a line group could be called “DID SYS.” There is no default group name.

Line(s) in Group

You identify each line (or port) in a group the same as for the NuPoint Voice application. For more information on identifying lines in a group, see the NuPoint Voice Application chapter.

Configuring the Application

Configuring the DID NuPoint Voice application consists of configuring digit manipulation, then, as with the NuPoint Voice application, establishing day and night hours, establishing a mailbox dialing plan, specifying call transfers and the use of attendants, and identifying administrator’s and attendant’s mailboxes. You must also decide whether to configure other operations such as a Wait prompt, the default language for prompts, and passcodes.

Digit Manipulation

The CO typically transmits, as requested, the last three, four, five, or seven digits of the dialed number. The server accepts the transmitted digits and the application software manipulates them. Digit manipulation means one or more of the following:

• Ignoring one or more of the leading transmitted digits

• Adding a fixed quantity (offset) to the received digits

• Subtracting a fixed quantity from the received digits

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