Miele W3370 User Manual
Operating instructions
for Washing machine
W 3370 Edition 111
To avoid the risk of accidents or
damage to the machine it is
essential to read these instructions
before it is installed and used for the
first time.
en-GB
M.-Nr. 09 491 720
Caring for our environment
Disposal of the packing
material
The transport and protective packing
has been selected from materials which
are environmentally friendly for disposal
and should be recycled.
Ensure that any plastic wrappings,
bags etc. are disposed of safely and
kept out of the reach of babies and
young children. Danger of suffocation!
Disposal of your old machine
Electrical and electronic machines
often contain materials which, if
handled or disposed of incorrectly,
could be potentially hazardous to
human health and to the environment.
They are, however, essential for the
correct functioning of your machine.
Please do not therefore dispose of it
with your household waste.
Please dispose of it at your local
community waste collection / recycling
centre or contact your Dealer for
advice. Ensure that it presents no
danger to children while being stored
for disposal.
2
Contents
Caring for our environment .........................................2
Warning and Safety instructions .....................................6
Operating the washing machine.....................................13
Control panel .....................................................13
Before using for the first time.......................................15
Washing environmentally and economically ..........................16
Energy and water consumption ....................................16
Detergent .....................................................16
Choosing the correct Extra option (Short, Soak, Pre-wash) ...............16
When drying with a tumble dryer ...................................16
How to wash correctly.............................................17
Spinning ........................................................22
Final spin speed ..................................................22
Rinse and interim spin ...........................................22
To omit the final spin (Rinse hold) ..................................22
To omit the spin between rinses and the final spin .....................22
Delay start.......................................................23
Programme chart .................................................24
Extras ..........................................................27
Short............................................................27
Pre-wash ........................................................27
Soak ............................................................27
Water plus .......................................................27
Programme sequence .............................................28
Garment care label symbols ........................................30
3
Contents
Changing the programme sequence .................................31
Cancelling a programme ............................................31
Interrupting a programme ...........................................31
Making changes to a programme .....................................31
Adding or removing laundry after a programme has started ................32
Detergent .......................................................33
The correct detergent ..............................................33
Water softeners ...................................................35
Washing with several components ....................................35
Fabric conditioners and liquid starch ..................................36
Automatic dispensing of fabric conditioner or liquid starch to laundry at the end
of a programme ................................................36
Adding fabric conditioner or starch separately ........................36
Colour run and dye removers / dyes ...................................36
Cleaning and care ................................................37
Cleaning the drum (Hygiene info) .....................................37
External casing and fascia panel .....................................37
Cleaning the detergent dispenser drawer...............................37
Cleaning the water inlet filters ........................................39
Problem solving guide ............................................40
The programme does not start .......................................40
The wash programme stops and a fault indicator light comes on. ............41
A maintenance light comes on but the wash programme continues as normal.. . 42
General problems .................................................43
An unsatisfactory wash result ........................................44
The drum door does not open when you press the Door button..............45
Opening the drum door in the event of a blocked drain outlet and/or power failure
................................................................46
Blocked drain outlet .............................................46
After sales service ................................................48
Future updates (PC) .............................................48
Guarantee .....................................................48
Optional spare parts and accessories ...............................48
4
Contents
Installation and connection ........................................49
Front view........................................................49
Rear view ........................................................50
Installation surface.................................................51
Installing the washing machine ....................................51
Removing the transit bars ...........................................51
Re-fitting the transit bars ............................................53
Levelling the machine ..............................................54
Screwing out and adjusting the feet .................................54
Building under a continuous worktop/in a kitchen run ...................55
Washer and Dryer stack ..........................................55
The Miele water protection system ....................................56
Connection to the water supply .......................................57
Connection to the drainage system....................................58
Electrical connection U.K. ...........................................59
Consumption data ................................................60
Notes for test institutes: ..........................................60
Technical data ...................................................61
Programmable functions...........................................62
Water plus system .................................................62
Gentle action .....................................................63
Suds cooling .....................................................64
Memory function ..................................................65
Soak duration.....................................................66
Optional accessories..............................................67
CareCollection ....................................................67
5
Warning and Safety instructions
This washing machine conforms to current safety requirements.
Inappropriate use can, however, lead to personal injury and
damage to property.
To avoid the risk of accidents and damage to the washing
machine, please read these instructions carefully before using it
for the first time. They contain important information on its
installation, safety, use and maintenance.
Keep these instructions in a safe place and ensure that new users
are familiar with the content. Pass them on to any future owner.
Correct application
This washing machine is not designed for commercial use. It is
~
intended for use in domestic households and in similar working and
residential environments.
The washing machine is not intended for outdoor use.
~
It must only be used as a domestic appliance to wash items
~
which are specified by the manufacturer as being washable on the
care label.
Any other usage is not supported by the manufacturer and could be
dangerous. Miele cannot be held liable for damage resulting from
incorrect or improper use or operation of the washing machine.
The washing machine can only be used by people with reduced
~
physical, sensory or mental capabilities, or lack of experience and
knowledge, if they are supervised whilst using it or have been shown
how to use it in a safe way and understand the hazards involved.
6
Warning and Safety instructions
Safety with children
Children 8 years and older may use, clean or maintain the
~
washing machine without supervision only if they have been shown
how to do so in a safe way and understand the hazards involved.
Children under 8 years of age must be kept away from the
~
machine unless they are constantly supervised.
The washing machine is not a toy! To prevent the risk of injury, do
~
not allow children to play with it or near it, or to play with the
controls.
For machines with a 'porthole' door, remember that the porthole
~
glass will be hot when washing at high temperatures
Do not let children touch it.
7
Warning and Safety instructions
Technical safety
Before setting up the washing machine, check it for any externally
~
visible damage.
Do not install or use a damaged washing machine.
Before connecting the washing machine, ensure that the
~
connection data on the data plate (voltage and frequency) match
the mains electricity supply. If in any doubt, consult a qualified
electrician.
The electrical safety of this washing machine can only be
~
guaranteed when correctly earthed. It is most important that this
basic safety requirement is observed and regularly tested, and
where there is any doubt the household wiring system should be
inspected by a qualified electrician. The manufacturer cannot be
held liable for the consequences of an inadequate earthing system
(e.g. electric shock).
Do not connect the washing machine to the mains electricity
~
supply by an extension lead. Extension leads do not guarantee the
required safety of the machine (e.g. danger of overheating).
Faulty components must only be replaced by genuine Miele
~
original spare parts. Only when these parts are fitted can the safety
standards of the machine be guaranteed.
8
Warning and Safety instructions
Unauthorised repairs could result in unforeseen dangers for the
~
user, for which Miele cannot accept liability. Repairs should only be
undertaken by a Miele approved service technician.
If the connection cable is faulty it must only be replaced by a
~
Miele approved service technician to protect the user from danger.
The machine must be isolated from the electricity supply in the
~
event of a fault and during installation, maintenance and repair work.
This washing machine must only be connected to the on-site
~
water supply using a new hose kit. Old hoses must not be re-used.
In areas which may be subject to infestation by cockroaches or
~
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the guarantee.
This machine must not be used in a non-stationary location (e.g.
~
on a ship).
Do not make any alterations to the washing machine, unless
~
authorised to do so by Miele.
9
Warning and Safety instructions
Correct use
Do not install your washing machine in rooms where temperatures
~
below freezing may occur. Frozen hoses may burst or split. The
reliability of the electronic control unit may be impaired at
temperatures below freezing point.
Before using the washing machine for the first time, check that
~
the transit bars at the rear of the machine have been removed (see
section on "Installation and connection"). During spinning, a transit
bar which is still in place may result in damage to both the machine
and adjacent furniture or appliances.
Turn off the stopcock if the machine is to be left for any length of
~
time (e.g. holiday), especially if there is no floor drain (gully) in the
immediate vicinity.
Flooding danger.
~
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
Take care to ensure that foreign objects (e.g. nails, pins, coins,
~
paper clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds
container, drum), which in turn can result in damage to the laundry.
10
Warning and Safety instructions
If the correct amount of detergent is dispensed, the machine
~
should not need to be descaled. If, however, you do wish to descale
the machine only use proprietary non-corrosive descaling agents
and strictly observe the instructions on the packaging. A special
descaling agent is available to order from the Miele Spare Parts
Department or via the internet on www.miele-shop.com.
Textiles which have been pre-treated in solvent based cleaning
~
agents must be thoroughly rinsed in clean water before being
washed in the machine.
Do not use solvent based cleaning agents, e.g. those containing
~
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and
explosion hazard.
Do not use solvent based cleaning agents, e.g. those containing
~
benzine, to clean the outside surfaces of this machine. They can
cause damage to plastic surfaces.
Only use dyes specified by the manufacturer as being suitable for
~
use in a domestic washing machine. Always observe the
manufacturer's instructions carefully.
Colour run and dye removers contain sulphur compounds which
~
can cause damage such as corrosion. Do not use these products in
this machine.
If detergent comes into contact with the eyes, rinse them
~
thoroughly with lukewarm water immediately. If swallowed, seek
medical assistance immediately and retain the packaging or label
for reference. Those with skin problems or sensitive skin should
avoid their skin coming into contact with detergent.
11
Warning and Safety instructions
Accessories
Accessory parts may only be fitted when expressly approved by
~
Miele. If other parts are used, guarantee, performance and product
liability claims will be invalidated.
Miele cannot be held liable for damage caused by
non-compliance with these Warning and Safety instructions.
12
Control panel
Operating the washing machine
a Display
See the following page for more
information.
b Start button
– For delaying the start of a
programme
– Starts the wash programme
c Extra option buttons
Extra options can be added to the
basic programme.
Use the top button to select either
the Short, Pre-wash,orSoak option.
Use the lower button to select the
Water plus option.
Indicator light on = option selected
Indicator light off = option not
selected
d Indicator lights for spin speed,
Rinse hold or Without spin.
e Spin button
For selecting the final spin speed,
Rinse hold or Without spin.
f Programme selector
For selecting the wash programme
and temperature for that programme.
The programme selector can be
turned clockwise or anti-clockwise.
g Programme sequence indicator
lights
Show which section of the wash
programme has been reached.
h Maintenance/check lights
i Button K
For switching the washing machine
on and off.
To save energy, the washing
machine will switch itself off
automatically 15 minutes after the
end of the programme/anti-crease
phase or after being switched on, if
no other selection is made.
j Door button
Opens the machine door.
13
Operating the washing machine
Display
The display shows:
the programme duration (Time left
–
display)
delay start
–
the programmable functions
–
Programme duration
After the start of a programme, the
estimated programme duration will
appear in the display in hours and
minutes.
When delay start is being used, the
programme duration will appear after
the delay start time has elapsed.
During the first 10 minutes the washing
machine measures how much water is
being absorbed by the laundry and
uses this to calculate the load. The
programme duration may be longer or
shorter depending on this absorbency
rate.
Delay start
The delay start time selected will
appear in the display.
After the machine has started, the delay
start time counts down. If the delay start
time is more than 10 hours, it will count
down by the hour. If it is less than 9
hours and 59 minutes it will count down
minute by minute.
Once the delay start time has finished,
the programme begins and the
estimated programme duration shows
in the display.
Programmable functions
The programmable functions can be
used to tailor washing programmes to
suit your individual requirements. In
programming mode, the display will
show the function selected.
14
Before using the machine for the first
time ensure that it is correctly
installed and connected. See
"Installation and connection". Also
check that the drain filter is securely
tightened to prevent the risk of leaks
during use.
This washing machine has
undergone a complete functional test
at the factory and there will be some
residual water in the drum from this
process.
For safety reasons, spinning is not
possible until the machine has been
prepared for using for the first time. To
activate the spinning function you must
run a wash programme without laundry
and without detergent.
Before using for the first time
Using detergent could result in an
excessive build-up of foam.
This also activates the ball valve. The
ball valve prevents detergent escaping
from the suds container into the sump
during a wash programme, thus making
maximum use of the detergent.
^
Open the stopcock.
^
Press the K button.
^
Turn the programme selector to
Cottons 60°C.
^
Press the Start button.
^
At the end of the programme switch
the machine off.
The washing machine is now ready for
use.
15
Washing environmentally and economically
Energy and water consumption
Water consumption and energy
–
usage are determined by the size of
the load.
To make the most out of your
machine, load the maximum dry load
for the programme you are using.
When smaller amounts of laundry are
–
washed, the automatic load
recognition system will reduce the
amount of water, time and energy
used. This may mean that the time
left shown in the display is adjusted
during the course of the wash
programme.
– Use the Express 20 programme for
small loads.
– Modern detergents make it possible
to wash at lower temperatures (e.g
20°C). Washing using lower
temperature settings will save
energy.
– To maintain the hygiene of the
washing machine, carry out a hot
wash (60°C or above) using powder
detergent at regular intervals. The
Hygiene Info maintenance light will
remind you to carry out a hot wash.
Detergent
Do not exceed the amounts of
–
detergent recommended by the
manufacturer on the packaging.
Adjust the dosage to the degree of
–
soiling of the laundry.
Reduce the amount of detergent with
–
smaller loads (approx.
1
/3less than
the amount recommended can be
used when washing a half load).
Choosing the correct Extra option
(Short, Soak, Pre-wash)
Select:
– A wash programme together with the
Short extra option for light soiling
where there are no obvious marks.
– A wash programme without any extra
options for normal to heavy soiling
with visible staining.
– A wash programme together with the
Soak extra option for very heavily
soiled laundry.
–
The Pre-wash extra option for laundry
with large amounts of dirt (e.g. dust,
sand).
16
When drying with a tumble dryer
Selecting the highest possible spin
speed for the wash programme will
save energy when drying in a tumble
dryer afterwards.
Brief instructions
The headings numbered A, B, C,...
show the operating sequence and can
be used as brief instructions.
A Sort the laundry
^ Empty all pockets.
,
Foreign objects (e.g. nails,
coins, paper clips, etc.) can cause
damage to garments and
components in the machine.
^
Badly soiled areas, stains etc. should
be cleaned as soon as possible,
preferably whilst still fresh. Spillages
should be carefully dabbed off using
a soft colourfast cloth. Do not rub!
Badly soiled areas can be pre-treated
with liquid detergent, stain removers
etc. first, following the manufacturer's
instructions. With particularly stubborn
stains ask your dry cleaner for advice.
How to wash correctly
If you use a solvent-based
,
cleaning agent (e.g. one containing
benzene) to pre-treat a stain, make
sure that any plastic parts (e.g.
buttons) are protected, and that the
cleaning agent is rinsed off before
washing the garment in the machine.
Do not use solvent-based
,
cleaning agents in or on this machine.
Sort the laundry by colour and by
^
care label. Most garments have a
textile care label in the collar or side
seam.
Dark textiles often contain excess dye
and should be washed separately
several times before being included in
a mixed load. Always wash whites and
coloureds separately.
– Curtains: Remove lead weights first
or place in a laundry bag.
–
Underwiring and collar stiffeners:
Any loose wiring in bras, shirt collar
stiffeners, etc. should be removed or
sewn in.
–
Knitted garments, trousers and
jeans, T-shirts and sweat shirts: Turn
inside out, if recommended by the
manufacturer.
–
Close any zips, fasten hooks and
eyes etc before washing.
–
Fasten duvet covers etc. to prevent
small items from being rolled up
inside them.
Do not wash any items in this machine
which are specified by the
manufacturer as not washable on the
care label. (h symbol)
17
How to wash correctly
B Switch on the washing machine
C Load the drum
Press the Door button to open the
^
drum door.
Unfold the laundry and load loosely
^
into the drum. Mixing both large and
small items gives better wash results
and also helps distribute the load
evenly during spinning.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this causes creases and reduces
cleaning efficiency.
Make sure that items do not get
caught between the drum door and
the seal.
D Select Delay start (if required)
Make sure that the programme
selector is at the , Finish position.
Press the Start button to set the delay
^
start time.
E Select a programme
^ Turn the programme selector to the
required programme.
If delay start has not been selected, the
estimated programme duration will
appear in the display.
^
Shut the door with a gentle swing.
18
How to wash correctly
F Select any Extra option(s)
Each press of the top button selects the
Extra options in the following order:
Short, Pre-wash, Soak or no option.
Use the lower button to select the Water
plus Extra option.
^ Select the Extra option you require.
Not all Extra options are suitable for use
with every programme.
G Select a spin speed
Press the "Spin" button repeatedly
^
until the indicator light for the spin
speed you want comes on.
You can only select Extra options
which are compatible with the
programme being used.
19
How to wash correctly
H Add detergent
It is important to dispense the correct
amount, because...
. . . too little detergent results in:
Laundry not getting properly clean
–
and and in time becoming grey and
hard to the touch.
Greasy particles clinging to the
–
laundry.
Limescale deposits on the heater
–
elements.
. . . too much results in:
– Excessive foam which causes a low
level of agitation and poor wash,
rinse and spin results.
– Higher water consumption (an
additional rinse cycle will
automatically switch in).
– A burden to the environment.
Pull out the detergent drawer and
^
place detergent in the compartments
as follows:
i
Detergent for the pre-wash (divide
the total recommended amount as
follows: add
2
and
/3to compartment j).
1
/3to compartment i
j
Detergent for the main wash,
including Soak if selected
20
§
Fabric conditioners or liquid starch
^
Close the detergent drawer.
See "Detergent" for further information.
I Start the programme
Press the flashing Start button.
^
If a delay start time has been selected,
then this will count down in the display.
At the end of the delay start time or im
mediately after the programme has
started (if a delay start time has not
been selected) the estimated
programme duration will appear in the
display. During the first 10 minutes the
machine measures how much water is
being absorbed by the laundry. The
programme duration may be longer or
shorter depending on this absorbency
rate.
J Unload the drum
When the programme has finished, the
Anti-crease/Finish indicator light will
come on.
The washing machine will switch off
automatically 15 minutes after the
end of the anti-crease phase. You will
need to press the K button to switch
it back on again.
How to wash correctly
-
Check the folds in the door seal for
^
any small articles, e.g. buttons, which
might be lodged there.
^ Switch the washing machine off with
the K button and turn the
programme selector to Finish.
^ Close the drum door. Otherwise there
is the danger of objects being placed
inadvertently in the drum. If these
remained unnoticed and were
washed in the next load, they could
damage the laundry.
^
Press the Door button to open the
drum door.
^
Remove the laundry.
Check that all items have been
removed from the drum. Items left in
the drum could discolour other items
in the next wash or become
discoloured themselves.
21
Spinning
Final spin speed
Programme rpm
Cottons 1400
Minimum iron 1200
Automatic plus 900
Dark garments / Denim 1200
Express 20 1400
Shirts 600
Woollens / 1200
Delicates 600
Drain/Spin 1400
Separate rinse/Starch 1200
You can reduce the final spin speed.
However, you cannot select a final spin
speed higher than that shown in the
chart above.
Rinse and interim spin
There is a spin after the main wash and
between the rinses. A reduction in the
final spin speed will also reduce the
interim spin speed. If a spin speed of
less than 700 rpm is selected for a
Cottons programme, an additional rinse
is introduced.
To omit the final spin (Rinse hold)
Press the "Spin" button repeatedly
^
until the Rinse hold indicator light
comes on. The laundry will not be
spun and will remain suspended in
the final rinse water. This reduces
creasing if the laundry is not going to
be removed from the drum immedi
ately after the end of the programme.
To start the final spin
–
:
Use the "Spin" button to select the
spin speed you want. The final spin
will then begin.
– To end the programme
:
Press the Door button. The water will
drain away. Press the Door button
again to open the door.
To omit the spin between rinses and
the final spin
^ Press the "Spin" button repeatedly
until the Without spin indicator light
comes on. The laundry is not spun
after the final rinse. The water will
drain away and the machine will go
straight into the anti-crease stage.
With some programmes an additional
rinse is introduced if this setting is
selected.
-
22
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