Operating instructions
Gas cooktops
To prevent the risk of accidents or damage to the appliance, it is
essential to read these instructions before it is installed and used for
the first time.
en-AU, NZ M.-Nr. 05 827 401
This appliance can be used in countries other than those specified on the
appliance and in these operating and installation instructions. It is, however, set
up for connection to the gas and electricity supplies in the countries specified.
For trouble-free operation of the appliance, it is best to use it in the countries
specified for use.
For use in other countries, please contact Miele in your country.
2
Contents
Warning and Safety instructions.......................................................................... 4
Caring for the environment ................................................................................ 15
Overview............................................................................................................... 16
Cooktop................................................................................................................. 16
KM 362 / KM 362-1.......................................................................................... 16
KM 370 / KM 370-1.......................................................................................... 17
KM 371 ............................................................................................................. 18
Control knobs........................................................................................................ 19
Burner.................................................................................................................... 20
Wok burner....................................................................................................... 20
Before using for the first time ............................................................................ 21
Cleaning the cooktop for the first time.................................................................. 21
Switching on the cooktop for the first time ........................................................... 21
Suitable cookware............................................................................................... 22
Tips on saving energy ........................................................................................ 23
Operation.............................................................................................................. 24
Switching on.......................................................................................................... 24
Adjusting the flame................................................................................................ 25
Switching off.......................................................................................................... 25
Safety features..................................................................................................... 26
Thermo-electric flame failure device ..................................................................... 26
Cleaning and care ............................................................................................... 27
Stainless steel surfaces......................................................................................... 28
Ceramic surface .................................................................................................... 29
Pan supports ......................................................................................................... 29
Control knobs........................................................................................................ 29
Burner.................................................................................................................... 30
Problem solving guide ........................................................................................33
Optional accessories ..........................................................................................35
Service.................................................................................................................. 36
Contact in case of fault ......................................................................................... 36
Data plate .............................................................................................................. 36
Warranty ................................................................................................................ 36
3
Warning and Safety instructions
This cooktop complies with all relevant local and national safety
requirements. However, inappropriate use can lead to personal
injury and damage to property.
Read the operating and installation instructions carefully before
using the cooktop. They contain important information on safety,
installation, use and maintenance of the appliance. This prevents
both personal injury and damage to the cooktop.
In accordance with standard IEC 60335-1, Miele expressly and
strongly advises that you read and follow the instructions in
“Installation”, as well as in the “Warning and Safety instructions”.
Miele cannot be held liable for injury or damage caused by noncompliance with these instructions.
Keep these instructions in a safe place and pass them on to any
future owner.
4
Warning and Safety instructions
Correct application
This cooktop is designed for domestic use and for use in similar
environments by guests in hotel or motel rooms, bed & breakfasts
and other typical living quarters. This does not include common/
shared facilities or commercial facilities within hotels, motels or bed
& breakfasts.
This cooktop is not suitable for outdoor use.
It is intended only to cook food and keep it warm. Any other use is
not supported by Miele and could be dangerous.
This cooktop is not intended for use by people (including children)
with reduced physical, sensory or mental capabilities or lack of
experience and knowledge, unless they have been given supervision
and instruction concerning its use by a person responsible for their
safety. They may only use the cooktop unsupervised if they have
been shown how to use it in a safe way. They must be able to
recognise and understand the potential dangers of improper use.
5
Warning and Safety instructions
Safety with children
Young children must not be allowed to use this appliance.
Older children may only use the appliance if its operation has
been clearly explained to them and they are able to use it safely.
They must be aware of the potential dangers caused by incorrect
operation.
Cleaning may only be carried out by older children under the
supervision of an adult.
Please supervise children in the vicinity of the cooktop and do not
let them play with it.
The cooktop gets hot when in use and remains hot for a while
after being switched off. Keep children well away from the cooktop
until it has cooled down and there is no danger of burning.
Danger of burning! Do not store anything which might arouse a
child's interest in storage areas above or behind the cooktop.
Otherwise children could be tempted to climb onto the cooktop with
the risk of burning themselves.
Danger of burning and scalding! Turn the handles of pots and
pans on the cooktop to the side or the rear so that children cannot
pull them down and burn themselves.
Danger of suffocation! Whilst playing, children may become
entangled in packaging material (such as plastic wrapping) or pull it
over their head with the risk of suffocation. Keep packaging material
away from children.
6
Warning and Safety instructions
Technical safety
Unauthorised installation, maintenance and repairs (including
removal of any cover) can cause considerable danger for the user.
Installation, maintenance and repairs must only be carried out by a
Miele authorised technician.
Damage to the cooktop can compromise your safety. Check the
appliance for visible signs of damage. Do not use the cooktop if it is
damaged.
Reliable and safe operation of this cooktop can only be assured if
it has been connected to the mains electricity supply.
The electrical safety of this appliance can only be guaranteed
when continuity is complete between it and an effective earthing
system which complies with local and national safety regulations. It
is most important that this basic safety requirement is present and
tested regularly and, where there is any doubt, the household wiring
system should be inspected by a qualified electrician.
Before connecting the appliance to the mains electricity supply,
ensure that the connection data on the data plate (voltage and
frequency) matches the mains electricity supply. This data must
correspond in order to avoid the risk of damage to the appliance.
Do not connect the cooktop to the mains electricity supply by a
multi-socket adapter or extension lead. These are a fire hazard and
do not guarantee the required safety of the appliance.
For safety reasons, this cooktop may only be used after it has
been built in.
This appliance must not be installed and operated in mobile
installations (e.g. on a ship).
Never open the casing of the cooktop.
Touching or tampering with electrical connections or components
and mechanical parts is highly dangerous to the user and can cause
operational faults.
7
Warning and Safety instructions
The manufacturer's warranty will be invalidated if the appliance is
not repaired by a Miele authorised service technician.
Faulty components must only be replaced by genuine Miele spare
parts. The manufacturer can only guarantee the safety of the
appliance when Miele replacement parts are used.
The cooktop is not intended for use with an external timer switch
or a remote control system.
The connection to the gas supply must be carried out by a
suitably qualified and competent gas fitter in accordance with
current local and national safety regulations (see “Gas connection”).
In Australia and New Zealand, gas installations must be in
accordance with AS/NZS 5601. If the plug has been removed or the
connection cable is not supplied with a plug, the cooktop must be
connected to the mains electricity supply by a suitably qualified
electrician (see “Electrical connection”).
If the mains connection cable is damaged, it must be replaced
with a special connection cable type H 05 VV-F (PVC insulated),
available from Miele, by a Miele authorised service technician or
suitably qualified and competent electrician in order to avoid a
hazard (see “Electrical connection”).
During installation, maintenance and repair work, the appliance
must be completely disconnected from the mains electricity supply.
The gas supply must also be turned off. It is only completely isolated
from the gas and electricity supply when:
– the mains circuit breaker is switched off, or
– it is switched off at the wall socket and the plug is withdrawn from
the socket. Do not pull the mains connection cable but the mains
plug to disconnect your appliance from the mains electricity
supply.
– the gas inlet valve is closed.
8
Warning and Safety instructions
Danger of electric shock! If the ceramic surface is faulty, cracked,
chipped or damaged in any way, do not use the cooktop or switch it
off immediately. Disconnect it from the mains electricity and gas
supply. Contact Miele.
If the cooktop is installed behind a furniture door, do not close the
door while the cooktop is in operation. Heat and moisture can build
up behind the closed door. This can result in damage to the cooktop,
the housing unit and the floor. Leave the furniture door open until the
cooktop has cooled down completely.
In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the appliance and
its surroundings clean at all times. Any damage caused by
cockroaches or other vermin will not be covered by the warranty.
DO NOT MODIFY THIS APPLIANCE.
This cooktop is not suitable for installation and operation with
aftermarket lids or covers fitted.
9
Warning and Safety instructions
Correct use
The appliance gets hot when in use and remains hot for some
time after being switched off. Do not touch the appliance if there is a
possibility that it could still be hot.
DO NOT USE THIS APPLIANCE AS A SPACE HEATER.
Oil and fat can overheat and catch fire. Do not leave the cooktop
unattended when cooking with oil and fat. If it does ignite, do not
attempt to put the flames out with water.
Switch off the cooktop and use a suitable fire blanket, saucepan lid,
damp towel or similar to smother the flames.
The cooking process has to be supervised. A short term cooking
process has to be supervised continuously.
Flames could set the grease filters of a rangehood on fire. Do not
flambé under a rangehood.
DO NOT USE OR STORE FLAMMABLE MATERIALS IN THE
APPLIANCE STORAGE DRAWER OR NEAR THIS APPLIANCE.
CUTLERY INSERTS MUST BE HEAT-RESISTANT.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS
APPLIANCE WHILE IT IS IN OPERATION.
Do not heat an empty pan.
Do not heat up food in closed containers e.g. tins or sealed jars
on the cooktop, as pressure can build up in the containers, causing
them to explode.
Do not cover the cooktop, e.g. with a cooktop cover, a cloth or
protective foil. The material could catch fire, shatter or melt if the
cooktop is switched on by mistake or if residual heat is still present.
10
Warning and Safety instructions
When the appliance is switched on either deliberately or by
mistake, or when there is residual heat present, there is the risk of
any metal items placed on the cooktop (e.g. cutlery) heating up.
Depending on the material, other items left on the appliance could
also melt or catch fire. Do not use the appliance as a resting place
for anything else.
You could burn yourself on the hot appliance. Protect your hands
with heat-resistant pot holders or gloves when handling hot pots and
pans. Do not let them get wet or damp, as this causes heat to
transfer through the material more quickly with the risk of scalding or
burning yourself on steam. Be sure to keep all textiles away from the
gas flames. Do not use oversized cloths, tea towels or other similar
materials.
When using an electrical appliance, e.g. a hand-held food mixer,
near the cooktop, ensure that the cable of the electrical appliance
cannot come into contact with the hot cooktop. The insulation on the
cable could become damaged.
Plastic and aluminium foil containers melt at high temperatures.
Do not use plastic or aluminium foil containers on the cooktop.
When a control knob is pressed down, a spark is generated on the
ignitor. Do not press down the control knob while you are cleaning or
touching the cooktop or a burner in the vicinity of an ignitor.
If a rangehood is installed above the cooktop, ensure that the
burners are always covered with a pan when in use. Otherwise
flames could reach the rangehood, parts of which could then be
damaged or even set on fire.
Switch the burner off when a pan is removed, even for a short
time.
Make sure all the components of the gas burner have been
correctly assembled before switching on.
11
Warning and Safety instructions
Pans must be the correct size for the burner they are used on (see
“Suitable cookware”). A pan which is too small will be unstable on
the pan support. If the pan diameter is too large, flames can spread
out to the sides and damage or burn the worktop, wall claddings or
surrounding units and also parts of the cooktop. Miele cannot be
held liable for this type of damage.
Ensure that the flames from the burner do not spread out beyond
the base and up the sides of the pan.
Do not use pans with very thin bases on this cooktop, and never
heat up empty pans as they could get damaged. This could also
damage the appliance.
The pan supports supplied with the appliance must always be
used. Never place a pan on the burner itself.
Replace the pan supports carefully to avoid scratching the surface
of the cooktop.
Remove all grease spatters and other combustible (food) residues
from the cooktop as soon as possible. They are a fire hazard.
Avoid allowing liquids or foods containing salt to spill onto the
cooktop. If salty foods or liquids do get on the cooktop, they should
be removed as soon as possible to avoid the risk of corrosion.
The use of the gas cooktop creates heat, moisture and
combustion products in the room where it is installed. Make sure
that the appliance is installed in a location with sufficient ventilation.
Natural ventilation openings should not be blocked. Alternatively, a
mechanical ventilation device (e.g. a rangehood) can be installed.
If the cooktop is used for very long periods of time, additional
ventilation of the room may be necessary, e.g. by opening windows
or doors, or running the rangehood on the highest setting.
Do not use roasting dishes, pans or grilling stones that are large
enough to cover more than one burner. The resulting build-up of
heat could damage the appliance.
12
Warning and Safety instructions
If the appliance has not been used for a long period of time it
should be thoroughly cleaned before it is used again. It is also
advisable to have the appliance tested by a qualified person for
safety.
13
Warning and Safety instructions
Cleaning and care
Do not use a steam cleaning appliance to clean this appliance.
The steam could reach the electrical components and cause a short
circuit.
14
Caring for the environment
Disposal of the packing material
The transport and protective packaging
has been selected from materials which
are environmentally friendly for
disposal, and can normally be recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also
reduces the amount of waste in landfill
sites. Ensure that any plastic
wrappings, bags etc. are disposed of
safely and kept out of the reach of
babies and young children. Danger of
suffocation.
Disposing of your old appliance
Electrical and electronic appliances
often contain valuable materials. They
also contain specific materials,
compounds and components, which
were essential for their correct function
and safety. These could be hazardous
to human health and to the environment
if disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local
community waste collection / recycling
centre for electrical and electronic
appliances. You are also responsible for
deleting any personal data that may be
stored on the appliance prior to
disposal. Please ensure that your old
appliance poses no risk to children
while being stored prior to disposal.
15
Overview
Cooktop
KM 362 / KM 362-1
a
Wok ring
b
Wok burner
c
Auxiliary burner
d
Normal burner
e
Pan support (2 pieces)
f
Symbols to indicate which gas
burner the control is for
g
Mains connection cable
Depending on country of destination,
the cooktop may be supplied with or
without a plug. The plug shown is for
illustration only.
16
Control knobs for the cooking zones:
h
Front right
i
Rear right
j
Rear left
k
Front left
KM 370 / KM 370-1
Overview
a
Fast burner
b
Auxiliary burner
c
Wok ring
d
Wok burner
e
Normal burner
f
Pan support (3 pieces)
g
Symbols to indicate which gas
burner the control is for
h
Mains connection cable
Depending on country of destination,
the cooktop may be supplied with or
without a plug. The plug shown is for
illustration only.
Control knobs for the cooking zones:
i
Front right
j
Rear right
k
Middle
l
Rear left
m
Front left
17
Overview
KM 371
a
Fast burner
b
Auxiliary burner
c
Wok ring
d
Wok burner
e
Normal burner
f
Pan support (separate for each
burner)
g
Symbols to indicate which gas
burner the control is for
h
Mains connection cable
Depending on country of destination,
the cooktop may be supplied with or
without a plug. The plug shown is for
illustration only.
18
Control knobs for the cooking zones:
i
Front right
j
Rear right
k
Middle
l
Rear left
m
Front left
Control knobs
Symbol Description
Burner off, the gas supply is turned off
Strongest flame
Weakest flame
Overview
19
Overview
a
b
e
f
d
c
a
c
f
d
e
Burner
Wok burner
Auxiliary, normal and fast burners
a
Burner cap
b
Burner ring
c
Burner head
d
Burner base
e
Ignitor
f
Ignition safety device
20
Before using for the first time
Please stick the extra data plate for
the appliance supplied with this
documentation in the space provided
in the “Service” section of this
booklet. Alternatively, the additional
label can be stuck near the appliance
if the appliance markings are not
visible after installation.
Remove any protective wrapping and
stickers (except the data plate).
Cleaning the cooktop for the first time
Before using for the first time, clean
the cooktop with a damp cloth only
and then wipe dry.
Clean all removable parts of the
burner(s) with a solution of warm
water and a small amount of
washing-up liquid applied with a soft
sponge. Dry all parts thoroughly after
cleaning and then reassemble the
burners (see “Cleaning and care Burners”).
Switching on the cooktop for the first time
The metal components have a
protective coating which when heated
for the first time will give off a slight
smell and possibly some vapours.
The smell and any vapours given off do
not indicate a faulty connection or
appliance and they are not hazardous
to health.
21
Suitable cookware
Minimum pan base diameter
Burner Øcm
Auxiliary burner 10
Normal burner 12
Fast burner 14
Wok burner 14
Maximum diameter at top of pot/
pan
Burner Øcm
Auxiliary burner 22
Normal burner 22
Fast burner 24
Wok burner 24
– Select cookware that fits the size of
the burner:
large diameter = large burner
small diameter = small burner
– Refer to the chart above and ensure
that the pan diameter falls within the
minimum and maximum diameters
given for the burner you are using.
Using cookware that is too large can
cause the flames to spread out and
damage or burn the worktop, wall
claddings or surrounding units and
also parts of the cooktop or other
appliances. Using pans of the correct
size improves efficiency.
Any cookware that has a diameter
smaller than the pan supports or that
does not rest safely (without
wobbling) on the pan supports is
dangerous and should not be used.
– Unlike pans that are used on an
electric cooktop, the bottom of pans
used on a gas cooktop do not have
to be flat to deliver good cooking
results.
– Remember when purchasing new
pans that manufacturers usually refer
to the diameter at the top of the pan
in their documentation.
– Any heat-resistant cookware can be
used on a gas burner.
– Cookware with a thick base is
preferable, as it distributes heat more
evenly. Cookware with a thin base
may cause food to overheat in some
places. To avoid this, stir the food
frequently.
– Always place cookware on the pan
supports supplied with the appliance.
Never place it directly on the burners.
– Position the cookware centrally on
the pan support so that it sits
securely and cannot tip. There might
still be slight movement, which is not
a cause for concern.
– Do not use pots or pans with base
supports.
22
– Use a pan lid whenever possible to
minimise heat loss.
– Wide, shallow pans are preferable to
tall, narrow ones. They will heat up
faster.
– Cook with as little water as possible.
– Reduce the power setting once the
water has come to the boil or the oil
is hot enough to fry in.
– Use a pressure cooker to reduce
cooking times.
Tips on saving energy
23
Operation
Risk of fire with overheated food!
Unattended food can overheat and
ignite.
Do not leave the cooktop unattended
whilst it is being used.
Switching on
Press in the relevant control knob and
turn it anti-clockwise to the large
flame symbol. The ignition electrode
will “click” and ignite the gas.
When a control knob is activated, a
spark is automatically generated on all
burners. This is normal and does not
indicate a fault.
When a flame is visible, keep the
control knob pressed in for 5–
10seconds, and then let it go.
If the burner has not ignited or goes
out, turn the control knob to the
position. Aerate the room or wait for
at least oneminute before trying
again. Try keeping the control knob
pressed in for a little longer the next
time.
Switching on during a power outage
If there is an interruption to the
electricity supply, the gas can be
ignited manually, e.g. with a match.
Press down the relevant control knob
and turn it anti-clockwise to the large
flame symbol.
Hold the control knob pressed down
and light the gas at the burner with a
match.
Keep the control knob pressed down
for a further 5-10seconds and then
release it.
If the burner does not ignite the
second time, turn the control back to
the position and see “Problem
solving guide”.
24
Operation
Adjusting the flame
The burners can be regulated at any
level between the strongest and
weakest flame.
As the outer part of the flame is much
hotter than the centre, the tips of the
flames should stay beneath the pan
base. Flame tips which extend beyond
the sides of the pan merely warm up
the air in the room and can also
damage pan handles and increase the
danger of injury.
Adjust the flame so that it does not
spread out beyond the sides of the
pan.
Switching off
Turn the control knob clockwise to
the position.
This stops the flow of gas and
extinguishes the flame.
25
Safety features
Thermo-electric flame failure device
Your cooktop is equipped with a
thermo-electric flame failure device. If
the gas flame is extinguished, e.g. by
food boiling over or by a draught, the
gas supply is switched off. This
prevents the release of gas. If you turn
the control knob to the position, the
burner is ready for use again.
The thermo-electric flame failure
device operates independently from
the electricity supply. This means that
it will still work if the cooktop is used
during a power cut.
26
Cleaning and care
Risk of burning due to hot
surfaces.
The cooktop surface, pan supports
and burners will be hot after use.
Allow the cooktop to cool down
before cleaning it.
Risk of damage due to moisture
ingress.
The steam from a steam cleaning
appliance could reach live electrical
components and cause a short
circuit.
Do not use a steam cleaner to clean
the cooktop.
All surfaces could be discoloured or
damaged if unsuitable cleaning
agents are used. All surfaces are
susceptible to scratching.
Remove all cleaning agent residues
immediately.
Never use abrasive sponges or
cleaning agents.
Unsuitable cleaning agents
To avoid damaging the surfaces of the
appliance, do not use:
– cleaning agents containing soda,
alkalines, ammonia, acids or
chlorides
– cleaning agents containing descaling
agents
– stain and rust removers
– abrasive cleaning agents, e.g.
powder cleaners and cream cleaners
– solvent-based cleaning agents
– dishwasher cleaner
– oven sprays
– grill and oven cleaners
– glass cleaning agents
– hard, abrasive brushes or sponges
(e.g. pot scourers), or sponges which
have been previously used and still
contain abrasive cleaning agents
Food boiling over on a hot cooktop
can cause discoloration of the burner
components.
Remove any soiling and salt and
sugar splashes immediately.
When a control knob is pressed
down, a spark is generated on the
ignitor. Do not press down the
control knob while you are cleaning
or touching the cooktop or a burner
in the vicinity of an ignitor.
– dirt erasers
27
Cleaning and care
The entire cooktop should be cleaned
after each use.
Stubborn soiling should be soaked
first.
Dry the cooktop after using water to
clean it. This helps prevent limescale
deposits.
Stainless steel surfaces
Risk of damage by pointed
objects.
The seal between the cooktop and
the worktop could be damaged.
Do not use pointed objects for
cleaning.
Damage caused by soiling.
Soiling, particularly salty food or
liquid and olive oil, can cause
damage if left on the printed surfaces
for a long time.
Remove such soiling immediately.
Damage caused by incorrect
cleaning.
Stainless steel cleaning agents rub
off the printed symbols.
Do not use stainless steel cleaning
agents on printed symbols.
Clean stainless steel surfaces using a
solution of warm water and a little
dishwashing liquid applied with a soft
sponge. Stubborn soiling should be
soaked first. If necessary, the rough
side of a non-scouring sponge can
be used.
28
Finally, dry with a clean soft cloth.
Cleaning and care
Ceramic surface
Risk of damage by pointed
objects.
The seal between the cooktop and
the worktop could be damaged.
The seal between the ceramic
surface and the frame could incur
damage.
Do not use pointed objects for
cleaning.
Not all soiling and residues can be
removed using a solution of
washing-up liquid. An invisible film
can develop that can lead to
discolouration of the ceramic glass.
This discolouration cannot be
removed.
Clean the ceramic surface regularly
with a proprietary ceramic glass
cleaning agent.
Remove any coarse soiling with a
damp cloth and more stubborn
soiling with a glass scraper.
Then clean the ceramic glass surface
with the Miele ceramic and stainless
steel cooktop cleaner (see “Optional
accessories”) or with a proprietary
ceramic glass cleaner applied with a
paper towel or a clean cloth. Do not
apply cleaner whilst the cooktop is
still hot, as this could result in
marking. Please follow the cleaning
agent manufacturer's instructions.
Spots caused by limescale or water
can be removed using Miele's
ceramic and stainless steel cooktop
cleaner.
Wipe the surface afterwards with a
damp cloth to remove any cleaning
agent residues.
Residues can burn on the next time
the appliance is used and cause
damage to the ceramic surface.
Ensure that all cleaning agent residues
are removed.
Dry the ceramic surface with a clean,
soft cloth.
Pan supports
Remove the pan supports.
Clean the pan supports in the
dishwasher or with a solution of warm
water and a little washing-up liquid
applied with a soft sponge. Stubborn
soiling should be soaked first.
After cleaning, dry the pan supports
thoroughly with a clean cloth.
Control knobs
The control knobs are not
dishwasher safe.
The control knobs should only be
cleaned by hand.
The control knobs may become
discoloured if they are not cleaned
regularly.
Clean the control knobs after each
use.
Clean the controls using a solution of
warm water and a little washing-up
liquid applied with a soft sponge.
29
Cleaning and care
Burner
Do not clean any parts of the burners
in a dishwasher.
The surface of the burner caps will
become more matt over time. This is
normal and does not indicate damage
to the burner caps. Nor will it affect
the operation of the cooktop.
The burner should be dismantled and
then cleaned by hand using a
solution of warm water and a little
dishwashing liquid applied with a soft
sponge.
Clean any soiling from the flame
openings.
Danger of explosion!
Blocked flame openings can cause a
dangerous build-up of gas in the
base of the cooktop which could
ignite and cause an explosion. This
can lead to damage to the appliance
and injury.
Ensure the flame openings are kept
clean at all times.
The surface of the burner caps will
become more matt over time. This is
normal and does not indicate damage
to the burner caps. Nor will it affect
the operation of the cooktop.
Parts of the burner that cannot be
removed should be wiped clean with
a damp cloth only.
The ignitor and the flame failure
device should be very carefully wiped
clean using a well wrung out cloth.
Do not let the ignitor get wet. If it gets
wet, it will not spark.
Finally dry everything thoroughly with
a clean cloth. Make sure that the
flame openings are completely dry.
30
Cleaning and care
a
c
f
d
e
a
b
e
f
d
c
Assembling the auxiliary, normal and fast burners
Place the burner head onto the
burner base so that the ignitor
and the ignition safety device
extend through their respective holes
in the burner head. The burner head
must click into place correctly.
Reassembling the wok burner
Place the burner cap onto the
burner head so that the locating
tabs fit into the notches in the burner
head.
Ensure parts are reassembled in the
correct order after cleaning.
Place the burner head onto the
burner base so that the ignitor
and the ignition safety device
extend through their respective holes
in the burner head. The burner head
must click into place correctly.
Replace the burner ring.
Then place the burner caps in
position.
31
Cleaning and care
Ensure parts are reassembled in the
correct order after cleaning.
32
Problem solving guide
With the help of the following guide, minor faults in the performance of the
appliance, some of which may result from incorrect operation, can be remedied
without contacting Miele. This will save you time and money because you won't
need a service call.
Please note that a call-out charge will be applied to unnecessary service visits
where the problem could have been rectified as described in these operating
instructions.
Problem Possible cause and remedy
The burner does not
ignite when the cooktop
is being used for the
first time or after it has
not been used for a
longer period.
The burner does not
light after several
attempts.
The gas flame goes out
after being lit.
The flame suddenly
looks different.
There could be an air lock in the gas pipe.
You may need to make several attempts before the
burner ignites successfully.
There is a fault.
Turn all of the control knobs clockwise to the
position and interrupt the power supply to the
cooktop for a few seconds.
The burner is not correctly assembled.
Assemble the burner correctly.
The gas shut-off valve is closed.
Open the gas shut-off valve.
The burner is wet and/or dirty.
Clean and dry the burner.
The flame openings are blocked and/or wet.
Clean and dry the flame openings.
The flames do not touch the flame failure device and
the burner does not get hot enough:
The burner parts are not positioned correctly.
Position the burner parts correctly.
The flame failure device is dirty.
Remove any soiling.
The burner parts are not positioned correctly.
Position the burner parts correctly.
The burner head or the holes in the burner cap are
dirty.
Remove any soiling.
33
Problem solving guide
Problem Possible cause and remedy
The gas flame goes out
during operation.
The ignitor on the
burner does not spark.
The burner parts are not positioned correctly.
Position the burner parts correctly.
The mains circuit breaker has tripped.
If it has, contact a qualified electrician or Miele.
There is food residue stuck between the ignitor and
the burner cap.
The flame failure device is dirty.
Remove any soiling (See “Cleaning and care”).
34
Optional accessories
Miele offers a range of useful
accessories, as well as cleaning and
conditioning products for your
appliance.
These products can be ordered from
the Miele online shop.
They can also be ordered directly from
Miele (see end of this booklet for
contact details).
Original Miele ceramic and
stainless steel cleaner 250ml
Removes heavy soiling, limescale
deposits and aluminium residues.
Original Miele all purpose microfibre cloth
Removes finger marks and light soiling.
35
Service
Contact in case of fault
In the event of any faults which you cannot remedy yourself, please contact Miele.
Contact information for Miele can be found at the end of this booklet.
Please quote the model and serial number of your appliance when contacting
Miele. This information can be found on the data plate.
Data plate
Adhere the extra data plate supplied with the appliance in the space below. Make
sure that the model number matches the one specified on the back cover of these
operating and installation instructions.
Warranty
The manufacturer's warranty for this appliance is 2years.
For further information, please refer to your warranty booklet.
36
Miele Experience Centre and
Head Office Melbourne:
1 Gilbert Park Drive
Knoxfield, VIC 3180
Miele Experience Centre South Melbourne:
206-210 Coventry Street
South Melbourne, VIC 3205
Miele Experience Centre and Office Sydney:
3 Skyline Place
Frenchs Forest, NSW 2086
Miele Experience Centre and Office Brisbane:
Tenancy 4C, 63 Skyring Terrace
Newstead, QLD 4006
Miele Experience Centre and Office Perth:
83-85 Sir Donald Bradman Drive
Hilton, SA 5033
Miele Experience Centre and Office Adelaide:
Miele Australia Pty. Ltd. Miele New Zealand Limited
Level 2, 10 College Hill
Freemans Bay, Auckland 1011
Miele Experience Centre
Auckland:
8 College Hill
Freemans Bay, Auckland 1011
Miele Global Headquarters
Germany
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
Federal Republic of Germany
Head Office:
IRD 98 463 631
ACN 005 635 398
ABN 96 005 635 398
Miele Experience Centre Gold Coast:
131 Ferry Road
Southport, QLD 4215
Miele Experience Centre
Wellington:
183 Featherston Street
Wellington 6011
0800 464 353 (0800 4 MIELE)
www.miele.co.nz
205-207 Stirling Highway
Claremont, WA 6010
1300 464 353 (1300 4 MIELE)
www.miele.com.au
KM362 / KM362-1 / KM370 / KM370-1 / KM371
M.-Nr. 05 827 401 / 09en-AU, NZ
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