Meridian America 555-8421-211 User Manual
555-8421-211
Meridian Digital Telephone IP Adapter
Installation and Administration Guide
Product release 1.3 Standard 1.1 October 2001
Meridian Digital Telephone IP Adapter
Installation and Administration Guide
Product release: 1.3
Publication number: 555-8421-211
Document release: Standard 1.1
Date: October 2001
Copyright © 2001 Nortel Networks, All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel Networks
reserves the right to make changes to equipment design or program components, as progress in
engineering, manufacturing methods, or other circumstances may warrant.
*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks, Meridian 1,
MSL-100, and Succession Communication Server for Enterprise 1000 are trademarks of Nortel
Networks.
MICROSOFT, MS-DOS, WINDOWS, and WINDOWS NT are trademarks of Microsoft Corporation.
October 2001 Publication history
Publication history
October 2001
This is the Standard 1.1 issue of the Meridian Digital
Telephone IP Adapter Installation and Administration Guide
(NTP 555-8421-211). This document provides product
descriptions, planning, installation, configuration,
administration, and troubleshooting information for the
Remote Office Product release 1.3 of the Meridian Digital
Telephone IP Adapter unit.
Meridian Digital Telephone IP Adapter Installation and Administration Guide v
Publication history Standard 1.1
vi Meridian Digital Telephone IP Adapter Installation and Administration Guide
Contents
About this document xv
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xviii
Conventions used in this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
1
Meridian Digital Telephone IP Adapter description 1
Product Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to use this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Nortel Networks product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for selecting menu options. . . . . . . . . . . . . . . . . . . . . . . . xx
Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx
PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
Meridian Digital Telephone Internal IP Adapter circuit card. . . . . . . . 2
Meridian Digital Telephone External IP Adapter unit . . . . . . . . . . . . . 3
Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Voice over IP technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Configuration - Device and Software . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Meridian Digital Telephone IP Adapter unit LEDs. . . . . . . . . . . . . . . . 5
Meridian Digital Telephone IP Adapter unit LED display diagrams . . 6
Meridian Digital Telephone Internal IP Adapter circuit card. . . . . . . . 7
Meridian Digital Telephone External IP Adapter unit . . . . . . . . . . . . . 7
Universal power supply support - Meridian Digital Telephone
Internal IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Universal power supply support - Meridian Digital Telephone
External IP Adapter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Internet Access Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Meridian Digital Telephone IP Adapter Installation and Administration Guide vii
Contents Standard 1.1
Connection options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
10BaseT Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How Meridian Digital Telephone IP Adapter units work. . . . . . . . . . . . . . . . 12
Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Host-controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call scenario 1: host-controlled—corporate internal call . . . . . . . . . 14
Call scenario 2: host-controlled—corporate external call . . . . . . . . . 16
System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
No security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Security identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Required footstand for Meridian Digital Telephone Internal
IP Adapter units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported telephone modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Computer telephony integration applications . . . . . . . . . . . . . . . . . . . 20
Automatic Call Distribution (ACD) applications . . . . . . . . . . . . . . . . 21
Online/Offline Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Emergency service number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuration Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Input specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Output specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2
Planning for installation 27
Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cables included with the Meridian Digital Telephone Internal
IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cables included with the Meridian Digital Telephone External
IP Adapter unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cables you must supply yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . 32
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
viii Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 Contents
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Determining DHCP Assigned IP Addresses . . . . . . . . . . . . . . . . . . . . 34
Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Transport media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Network Address Translation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
IP deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3
Installing the Meridian Digital Telephone IP Adapter
unit 39
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Required hardware and software tools . . . . . . . . . . . . . . . . . . . . . . . . 41
Unpacking and inspecting the equipment . . . . . . . . . . . . . . . . . . . . . . 41
Installing the Meridian Digital Telephone Internal IP Adapter circuit card. . 42
Removing the footstand of the digital telephone . . . . . . . . . . . . . . . . . 42
Inserting the Meridian Digital Telephone Internal
IP Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Installing ferrite beads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Connecting the Meridian Digital Telephone Internal
IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Powering up the Meridian Digital Telephone Internal
IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing the Meridian Digital Telephone External IP Adapter unit . . . . . . . 48
Installing the Meridian Digital Telephone External
IP Adapter unit on a desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Installing the Meridian Digital Telephone External
IP Adapter unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Connecting the Meridian Digital Telephone External
IP Adapter unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Connecting the Meridian Digital Telephone External
IP Adapter unit to the network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Powering up the Meridian Digital Telephone External
IP Adapter unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Meridian Digital Telephone IP Adapter Installation and Administration Guide ix
Contents Standard 1.1
4
Configuring the IP Adapter unit using the telephone
menu 53
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Information you need to know before configuring. . . . . . . . . . . . . . . . 54
Accessing the telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Telephone menu key function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Backing up while in the telephone menu . . . . . . . . . . . . . . . . . . . . . . . 56
Exiting the system using the Release key. . . . . . . . . . . . . . . . . . . . . . . 56
Running the telephone menu script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
5
Changing configuration settings using Configuration
Manager 81
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Meridian Digital Telephone IP Adapter unit system configuration. . . . . . . . 83
Configuring the system settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Meridian Digital Telephone IP Adapter System Configuration
field descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Configuring IP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
IP Configuration field descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
RLC connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuring the RLC connection information. . . . . . . . . . . . . . . . . . . 92
RLC Connection configuration field descriptions. . . . . . . . . . . . . . . . 93
6
Using the digital telephone 95
Modes of operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Host-controlled mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Online mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Offline mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
What controls the online and offline modes. . . . . . . . . . . . . . . . . . . . . 96
Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Receiving incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Methods for placing outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Placing a host-controlled call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
To call another station at your site—host-controlled mode . . . . . . . . . 99
Indicator updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Host-controlled indicator updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Message descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
x Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 Contents
Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Emergency service calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Going online and offline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using the SPRE code to place your unit in online mode. . . . . . . . . . 105
Using the SPRE code to place your unit in offline mode. . . . . . . . . . 105
Overriding an automatic offline event from the host PBX. . . . . . . . . 106
7
Administration 107
Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Changing the Configuration Manager password . . . . . . . . . . . . . . . 108
Changing the Meridian Digital Telephone IP Adapter
unit’s password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Storing backup configuration files. . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Creating the backup file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Uploading a configuration file over the IP network . . . . . . . . . . . . . 114
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Viewing display logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Printing the display logs to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Changing the number of display logs retained by the
Meridian Digital Telephone IP Adapter unit . . . . . . . . . . . . . . . . . . . 120
Clear logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Statistics screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Bandwidth Connection Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Caller Information Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Digital Signal Processor (DSP) Statistics . . . . . . . . . . . . . . . . . . . . . 128
Ethernet Interface Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Verifying the firmware and software version. . . . . . . . . . . . . . . . . . . . . . . . 139
Verifying the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Verifying the firmware version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Determining the current firmware and software versions . . . . . . . . . 140
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Extracting upgrade files from the download file . . . . . . . . . . . . . . . . . . . . . 142
Performing the extraction using Windows. . . . . . . . . . . . . . . . . . . . . 142
Meridian Digital Telephone IP Adapter Installation and Administration Guide xi
Contents Standard 1.1
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 144
About firmware upgrades and configuration files. . . . . . . . . . . . . . . 144
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Upgrading the Meridian Digital Telephone IP Adapter unit
firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
To restart the unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Upgrading the Configuration Manager software . . . . . . . . . . . . . . . 148
8
Troubleshooting 149
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Identifying why a problem occurred . . . . . . . . . . . . . . . . . . . . . . . . . 150
Meridian Digital Telephone IP Adapter unit LEDs . . . . . . . . . . . . . . . . . . . 152
Digital telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
System descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Display Logs definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Using Configuration Manager’s PING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . 163
Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Recovering from a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
A
Planning forms 169
IP Adapter Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
IP Adapter Configuration Information—Dialing Plans . . . . . . . . . . . . . . . . 171
IP Adapter telephone menu— Configuration Values. . . . . . . . . . . . . . . . . . 172
xii Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 Contents
B
Connection pin-out tables 175
RJ-45 ethernet connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Admin (serial) connector pin-out table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Power connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
C
Equipment attachment notices 179
Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
D
Safety and regulatory information 181
International safety compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Underwriters Laboratory (UL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Canadian Standards Association (CSA) . . . . . . . . . . . . . . . . . . . . . . 182
Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Australia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Other Countries Deviations Assessed . . . . . . . . . . . . . . . . . . . . . . . . 182
Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
FCC requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Telephone network plug and jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Equipment harmful to the telephone network . . . . . . . . . . . . . . . . . . 187
Party lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Fields Index 219
Index 223
Meridian Digital Telephone IP Adapter Installation and Administration Guide xiii
Contents Standard 1.1
xiv Meridian Digital Telephone IP Adapter Installation and Administration Guide
Preface
About this document
In this preface
About this guide xvi
Product overview xvii
Skills you need xviii
Conventions used in this guide xx
Related information products xxii
Meridian Digital Telephone IP Adapter Installation and Administration Guide xv
About this document Standard 1.1
About this guide
The Meridian Digital Telephone IP Adapter Installation and Administration
Guide (NTP 555-8421-211) is for telecom and data network managers and
administrators who pla n, install, and manage corporat e t elecommunications and
data networks. This guide contains the following information:
detailed descriptions of the Meridian Digital Telephone IP Adapter units
!
procedures necessary to install, configure, and manage Meridian Digital
!
Telephone IP Adapter units in a remote or branch office
suggested troubleshooting procedures for addressing possible problems
!
This guide assumes that you are familiar with the following:
basic telecommunications terminology
!
basic networking terminology
!
PC terminology and operation (specifically, Windows 95, Windows 98, or
!
Windows NT 4.0)
Nortel Networks PBX terminology, functionality, and administration
!
How to use this guide
This guide provides step by step procedures for installing, configuring, and
managing the Meridian Digital Telephone IP Adapter unit as a part of your
remote services network. Review this guide before beginning Meridian Digital
Telephone IP Adapter unit installation and configuration.
When you are ready to begin, follow the steps for planning, installing, and
configuring your h ardware in t he order t hat they are prese nted in t his guide. This
helps you to achieve a successful, trouble-free installation.
xvi Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 About this docume nt
Product overview
Nortel Networks proudly presents Meridian Digital Telephone IP Adapter
remote telecommunications equipment. The Meridian Digital Telephone IP
Adapter Installation and Administration Guide (NTP 555-8421-211) provides
information on configu ring and mai ntaining y our Meridia n Digital Telephone IP
Adapter unit.
The Meridian Digital Telephone IP Adapter unit allows your remote site to
access a Reach Line Card (RLC) installed in the host PBX. A properly
completed installation supplies your remote location with the full host PBX and.
To identify and locate documentation for the other elements of your Remote
Office network, refer to “Related information products” on page xxii.
Meridian Digital Telephone IP Adapter Installation and Administration Guide xvii
About this document Standard 1.1
Skills you need
Knowledge of, or experience with, the following PC concepts as appropriate to
your network is helpful when administering a Meridian Digital Telephone IP
Adapter unit:
Microsoft Windows
!
software installation
!
network configuration
!
Nortel Networks product knowledge
Knowledge of, or experience with, the following Nortel Networks products and
concepts:
basic administration of a Meridian 1, MSL-100, or Succession
!
Communication Server for Enterprise 1000 PBX (tel ephone set and XDLC
configuration)
characteristics and principles of XDLC operation
!
PBX data calls
!
Telecommunications knowledge
Knowledge of, or experi ence wi th, the foll owing asp ects o f tele communica tions :
digital telephone set configuration
!
ISDN PRI configuration
!
trunk configuration
!
PBX configuration
!
PBX maintenance (SDI operation)
!
knowledge of RS-232 signaling
!
xviii Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 About this docume nt
Data networking knowledge
Knowledge of, or experience with, the following aspects of data networking:
data link (Layer 2 of the OSI model)
!
— IP protocol
— routing
network (Layer 3 of the OSI model)
!
— addressing
— traffic analysis and provisioning
— configuration
Voice over IP concepts
!
Meridian Digital Telephone IP Adapter Installation and Administration Guide xix
About this document Standard 1.1
Conventions used in this guide
This section describes the symbols and text conventions used in this guide.
Precautionary messages
Note: A “Note” describes the secondary results of procedures or commands, or
special conditions where you must use a procedure or command.
ATTENTION!
.
Provides information essential to the completion of a task.
CAUTION
Risk of data loss or equipment damage
Cautions you agains t unsa fe pr actic es or potent ial h azards , s uch as
equipment damage, service interruption, or loss of data.
Instructions for selecting menu options
To simplify the instructions for selecting menu options, this guide abbreviates
the selection path. For example, if you must choose Telnet from the Logon Unit
menu, under the Connect menu, this guide uses the following style:
From the menu, choose Connect
Logon Unit ➝ Telnet.
➝
Instructions for displaying property sheets
To simplify the procedures for accessing property sheets throughout this guide,
the instructions for displaying a particular property sheet are summarized in a
“Getting th ere” statement.
The procedure for displaying the screen that you need depends on if you are:
performing an online configuration (connected to a node by Telnet)
!
performing an offline configuration (not connected to a node)
!
xx Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 About this docume nt
Example
Getting there 911x
The long instruction for this example is shown below.
1 Do the following:
IF THEN
you are performing an offline
configuration
you are performing an online
configuration
2 In the left pane, click on the plus sign (+) beside Configuration Manager to
expand the node list.
3 Click on IP Configuration.
Result: The IP Configuration property sheet for the Meridian Digital
Telephone IP Adapter unit displays in the right pane.
PBX terminology
Throughout this guide, the term “host PBX” refers to any of the following
Nortel Networks PBX platforms:
➝
Configuration Manager ➝ IP Configuration
select the device type as described in
“Selecting the device type for offline
configuration” on page 125.
connect to, and then log on to the node
as described in “Logging on to a unit” on
page 126.
Meridian 1
!
MSL-100
!
Succession Communication Server for Enterprise 1000
!
Meridian Digital Telephone IP Adapter Installation and Administration Guide xxi
About this document Standard 1.1
Related information products
This section lists sourc es for additional information related to th e Meridian
Digital Telephone IP Adapter unit. You can order printed documenta tion a nd the
CD-ROM from your Nortel Networks distributor.
You can also download the documentation in Portable Document Format (PDF)
from the Nortel Networks website. To locate these documents, click on the
Customer Support, Documentation, and North America links at the following
website:
www.nortelnetworks.com
Note: The information available on the website may supersede the information
provided on the CD-ROM.
For further details, refer t o Remote Office and RLC Release Notes (NTP 555-
8421-102).
Printed documents
The following documents provide additional information on Meridian Digital
Telephone IP Adapter units and other elements of a Remote Office system:
Remote Office Network Engineering Guidelines (NTP 555-8421-103)
The Engineering Guidelines, written f or the installer/administrator, describe
how a Remote Office system integrates with existing telecommunications and
data networks. This document helps you to ensure that your networks are
prepared for Remote Office.
Remote Office and RLC Release Notes (NTP 555-8421-102)
The Release Notes, written for the installer/administrator, describe the features
and known problems for the Reach Line Card (RLC), the Remote Office 9150
unit, Remote Office 911x series units, and Meridian Digital Telephone IP
Adapter units.
xxii Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 About this docume nt
Reach Line Card Installation and Administration Guide
(NTP 555-8421-210)
The Reach Line Card Installation and Administration Guide, written for the
installer/administrator, describes how to install, configure, and manage the
Reach Line Card on the host PBX.
Remote Office 9150 Installation and Administrat ion Guide
(NTP 555-8421-215)
The Remote Office 9150 Installation and Administration Guide, written for the
installer/administrator, describes how to install, configure, and manage the
Remote Office 9150 unit.
Remote Office 911x Series Installation and Administration Guide
(NTP 555-8421-220)
The Remote Office 911x Series Installation and Administration Guide, written
for the installer/administrator, describes how to install, configure, and manage
Remote Office 911x series units.
CD-ROM
A Remote Office Product CD-ROM is available containing the
documentation in Portable Document Format (PDF), firmware, and
Configuration Manager soft war e.
Meridian Digital Telephone IP Adapter Installation and Administration Guide xxiii
About this document Standard 1.1
xxiv Meridian Digital Telephone IP Adapter Installation and Administration Guide
Chapter 1
Meridian Digital Telephone IP Adapter description
In this chapter
Product Introduction 2
Hardware description 5
Connection options 11
How Meridian Digital Telephone IP Adapter units work 12
System security 18
Telephones 19
Online/Offline Table 22
Emergency service number 23
Configuration Manager 24
Power requirements 25
Meridian Digital Telephone IP Adapter Installation and Administration Guide 1
Meridian Digital Telephone IP Adapter description Standard 1.1
Product Introduction
Meridian Digital Telephone IP Adapter units provide full-featured host Private
Branch Exchange (PBX) services to single users in small remote of fices or home
offices.
Meridian Digital Telephone IP Adapter units require each of the following
components:
a Meridian Digital Telephone Internal or External IP Adapter unit
!
a Reach Line Card (RLC)
!
a 10BaseT Ethernet interface to an Internet Access Device (IAD)
!
This section provides a brief description of each component used to provide
Meridian Digital Telephone IP Adapter functionality.
Meridian Digital Telephone Internal IP Adapter circuit card
The Meridian Digital Telephone Internal IP Adapter ci rcuit card fits in the base
of a Meridian digital telephone set. The circuit card relays voice and signaling
information betwee n t he digital telephone connec ted at your office and the RLC
installed on the host PBX using the Internet Protocol (IP) network.
Refer to the following chapters for additional information:
Chapter 3, “Installing the Meridian Digital Telephone IP Adapter unit”
!
Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or
!
Chapter 5, “Changing co nfi gur ation settings using Conf igu ration Manager”
2 Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 Meridian Digital Telep hone IP Adapter descrip tion
Meridian Digital Telephone External IP Adapter unit
The Meridian Digital Telephone External IP Adapter unit connects to the
telephone set line cord of the digital telephone with a standard RJ-11 connector.
The unit relays voice and signaling information between your digital telephone
at a remote location and th e RL C inst al led in the host PBX over the IP network.
Refer to the following chapters for additional information:
Chapter 3, “Installing the Meridian Digital Telephone IP Adapter unit”
!
Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or
!
Chapter 5, “Changing co nfi gur ation settings using Conf igu ration Manager”
Reach Line Card
The Reach Line Card (RLC), installed in the host PBX, provides service for up
to 16 ports on a single-slot card or 32 ports on a double-slot card. The RLC
emulates a standard digital line card (XDLC), providing PBX functionality for
telephones at remote locations (including sites using the Meridian Digital
Telephone IP Adapter unit).
The RLC relays voice and signaling information between the remote digital
telephone and the host PBX over the IP network.
For a more detailed description, refer to the Reach Line Card Installation and
Administration Guide (NTP 555-8421-210).
Voice over IP technology
The Meridian Digital Telephone IP Adapter unit uses Nortel Networks
proprietary Voice over IP technology to send voice and data signals between
your office and the host PBX through the existing IP data network.
Meridian Digital Telephone IP Adapter Installation and Administration Guide 3
Meridian Digital Telephone IP Adapter description Standard 1.1
Configuration - Device and Software
To make the Meridian Digital Telephone IP Adapter unit operational, some
configuration is required. You can use the following tools to configure the
Meridian Digital Telephone IP Adapter unit:
telephone menu
!
You must use the telephone me nu to configure the Meridian Digital
Telephone IP Adapter unit initially.
For detailed instructions on using the telephone menu, refer to Chapter 4,
“Configuring the IP Adapter unit using the telephone menu”.
Configuration Manager
!
Configuration Manager is a Windows-based application for accessing the
Meridian Digital Telephone IP Adapter unit configuration settings. Once
you have configured the Meridian Digital Telephone IP Adapter unit, you
can use Configuration Mana ger to make c onfiguratio n changes and perform
ongoing administration.
For more details, refe r to Chapter 5, “C hanging config uration sett ings using
Configuration Manager”, and Chapter 7, “Administration”.
4 Meridian Digital Telephone IP Adapter Installation and Administration Guide
October 2001 Meridian Digital Telep hone IP Adapter descrip tion
Hardware description
This section describes the LED displays, power supply, cables, connectors, and
Internet Access Devices (IAD) for the Meridian Digital Telephone IP Adapter
units.
Meridian Digital Telephone IP Adapter unit LEDs
The operational status of the Meridian Digital Telephone IP Adapter unit is
indicated by LEDs mounted on the following:
telephone set footstand for the Meridian Digital Telephone Internal IP
!
Adapter ci rcuit card
front panel of the Meridian Digital Telephone External IP Adapter unit
!
LED Type LED Name Description
Power On When lit, this LED indicates that power is present.
IP network TX When flashing, this LED indicate s that data is being
transmitted over the Ethernet network.
RX When flashing, this LED indicate s that data is being
presented to the Meridian Digital Te lephone IP
Adapter unit over the Ethernet network.
Meridian Digital Telephone IP Adapter Installation and Administration Guide 5
Meridian Digital Telephone IP Adapter description Standard 1.1
P
Meridian Digital Telephone IP Adapter unit LED display diagrams
Meridian Digital Telephone IP Adapter circuit card
Power
LED
Tx
LED
Rx
LED
Meridian Digital Telephone IP Adapter unit
Front view
LEDs
Power TX RX
G016
G101489I
6 Meridian Digital Telephone IP Adapter Installation and Administration Guide
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