PROBLEMAS
ELECTRIC SMOKER
FUMOIR ÉLECTRIQUE
GUIDE DE DÉPANNAGE
TROUBLESHOOTING GUIDE
AHUMADOR ELÉCTRICO
GUÍA DE DETECCIÓN Y SOLUCIÓN DE
Please reference the instruction manual for all warnings, guidelines and user information.
S’il vous plaît référencer le mode d’emploi de tous les avertissements, les directives et les informations utilisateur.
Manual Code: 9807140122 150817-GB
Por favor, consulte el manual de instrucciones de todas las advertencias , las directrices y la información del usuario.
1 Masterbuilt Ct.
Columbus, GA 31907
Masterbuilt Manufacturing, Inc.
Customer Service 1-800-489-1581
Service à la clientèle 1-800-489-1581
Servicio de atención al cliente 1-800-489-1581
www.masterbuilt.com
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CABINET TEMPERATURE VERIFICATION
TEMPÉRATURE DE L’ARMOIRE DE VÉRIFICATION
GABINETE DE TEMPERATURA VERIFICACIÓN
1. Place meat probe in center of center rack.
2. Turn on appliance.
3. Set controller to 275°F.
4. Allow appliance to reach and stabilize at 275°F.
5. Read the actual cabinet temperature displayed.
6. Press and hold the meat probe button to read the meat probe temperature reading.
7. Meat probe temperature reading should be ±15°F of the actual cabinet temperature.
1. Sonde à viande placez au centre de la grille du centre .
2. Allumez l’appareil .
3. Set contrôleur à 275 ° F.
4. Laisser le poêle d’atteindre et de se stabiliser à 275 ° F.
5. Lire la température de l’armoire réelle affi chée .
6. Appuyez et maintenez le bouton de la sonde de la viande de lire la lecture de la température de la sonde de la viande .
7. Viande lecture de la température de la sonde doit être de ± 15 ° F de la température de l’armoire réelle .
1. Coloque la sonda de carne en el centro de la rejilla central.
2. Encienda el aparato.
Controlador 3. Ajuste a 275 ° F.
4. Permita aparato a alcanzar y estabilizar a 275 ° F.
5. Lea la temperatura del gabinete real que se muestra .
6. Mantenga pulsado el botón de la sonda de la carne de leer la lectura de la temperatura de la sonda de carne.
7. Carne lectura de la temperatura de la sonda debe ser de ± 15 ° C de la temperatura de la cámara real.
).
°C
F (-18
°
Plug into power source.
Reset breaker.
Unplug connection and reconnect. Reference Controller access/
replacement instructions.
Unplug connection and reconnect. Reference how to access/
replace PCB instructions.
Call Masterbuilt for replacement. Reference how to access/replace
PCB instructions.
Call Masterbuilt for replacement. Reference Controller access/
replacement instructions.
TROUBLESHOOTING GUIDE
Not plugged into outlet
House breaker tripped
Bad connection at controller
Bad connection at PCB
(Power Control Board)
Faulty PCB (Power Control Board)
Faulty controller
Reference Controller access/replacement instructions.
Call Masterbuilt for replacement. Reference Controller access/
Call Masterbuilt for replacement.
Press on/off button.
Faulty body wiring
Appliance not powered on
Remove controller from unit and bring to temp above 0
Call Masterbuilt for replacement. Reference Controller access/
replacement instructions.
)
°C
F (-23
°
Faulty controller
Controller temp is below -10
replacement instructions.
Set Temp and Time, wait 60 seconds for heating light to turn on.
Faulty controller
Call Masterbuilt for replacement. Reference Controller access/
replacement instructions.
Call Masterbuilt for replacement.
Unplug connection and reconnect. Reference how to access/
replace HTL instructions.
Unplug connection and reconnect. Reference how to access/
replace element instructions.
Call Masterbuilt for replacement. Reference how to access/replace
HTL instructions.
Call Masterbuilt for replacement. Reference how to access/replace
element instructions.
Unplug connection and reconnect. Reference Meat Probe access/
replacement instructions.
Call Masterbuilt for replacement. Reference Meat Probe access/
replacement instructions.
Call Masterbuilt for replacement. Reference Controller access/
Faulty controller
Faulty body wiring
(High Temp Limit Safety Shut-off)
Bad connection at the element
Faulty HTL
(High Temp Limit Safety Shut-off)
Faulty element
Bad connection at the meat probe
Faulty meat probe
Faulty controller
) tolerance.
°C
F (2.78
°
Call Masterbuilt for replacement. Reference Meat Probe access/
replacement instructions.
Call Masterbuilt for replacement. Reference Controller access/
replacement instructions.
Reference Meat Probe Temperature Verifi cation instructions. Meat
probe has a +/- 5
Perform meat probe calibration test
Faulty meat probe
replacement instructions..
Faulty controller
Symptom Cause Solution
No Power to controller
(No Beep when plugged
into outlet)
Power light not on
(Controller beeps when
plugged in)
No display on controller
(Power light is on)
Heating light not on Temp and time not set
Element not on Bad connection at HTL
Meat Probe does not
read on controller
Meat probe temp is
not accurate
1
2
) tolerance.
°C
) tolerance of average cabinet temp.
°C
) may extend heating time.
°C
F (2.78
°
Reference Meat Probe Temperature Verifi cation instructions. Meat
probe has a +/- 5
F (8.33
°
Call Masterbuilt for replacement. Reference Controller access/
Reference Cabinet Temperature Verifi cation instructions. Cabinet
temp has a +/- 15
replacement instructions.
F (18
°
Plug appliance directly into power source. Maximum length
Temps below 65
extension cord 25ft (8m), minimum gauge 12/3.
Close door and adjust latch so door seals completely around
appliance.
TROUBLESHOOTING GUIDE
Perform Meat Probe Temperature
Verifi cation
Perform Cabinet Temperature
Verifi cation
Faulty controller
Climate
Appliance plugged into an extension cord
Door not closed properly
Locate waterbowl/drip defl ector properly on supports. See
assembly steps for proper installation.
Call Masterbuilt for replacement. Reference Controller access/
replacement instructions.
Adjust door hinges.
Call Masterbuilt for replacement door kit.
Close door and adjust latch so door seals completely around
appliance.
Move appliance to level surface and adjust feet height.
Door alignment
Waterbowl / Drip defl ector not properly
located
Faulty controller
Damaged door seal
Door not closed properly
Appliance not level
) below set temp then close door.
°C
F (2.78
°
Call Masterbuilt for replacement.
replacement instructions.
Align drip pan so drain hole in pan and smoker bottom align.
Empty grease tray and reinstall under smoker.
Clean drain tube.
Add wood chips ( See adding wood chips guide ).
1. Open vent fully. 2. Open door briefl y to allow smoker temp to
drop approx. 5
Drip pan not in proper location
Grease tray is full
Drain tube is clogged
Element not staying on long enough to
heat chips due to climate.
Faulty controller Call Masterbuilt for replacement. Reference Controller access/
Damaged smoke box
replacement instructions.
Call Masterbuilt for replacement.
Faulty controller Call Masterbuilt for replacement. Reference Controller access/
Thermostat probe is damaged/short
replacement instructions.
circuited
Meat probe is damaged/short circuited Call Masterbuilt for replacement. Reference Meat Probe access/
replacement instructions.
Symptom Cause Solution
Cabinet Temp is
inaccurate
Appliance takes
excessive amount of
time to heat
Gap between the door
and smoker
Grease leaking from
smoker
Controller will not
adjust temp
Controller will not
adjust time
Error code: ERR1,
No smoke No wood chips
Err1, ErrF
Error code: ERR2, Err2,
001F, 310F
Error code: ERR9 Faulty controller Call Masterbuilt for replacement. Reference Controller access/
MEAT PROBE TEMPERATURE VERIFICATION
SONDE À VIANDE TEMPÉRATURE VÉRIFICATION
CARNE SONDA DE TEMPERATURA VERIFICACIÓN
Low Temperature Test
1. Place meat probe in ice water (Temperature of ice water = 32°F = 0°C ).
2. Let meat probe rest in ice water for 5 minutes.
3. Turn on appliance.
4. Press and hold the meat probe button to read the meat probe temp.
5. Meat probe temperature reading should be 32°F, ±5°F. (Acceptable range within 27°F to 37°F).
High Temperature Test
6. Place meat probe in boiling water (Temperature of boiling water = 212°F = 100°C ).
7. Let meat probe rest in boiling water for 5 minutes.
8. Turn on appliance.
9. Press and hold the meat probe button to read the meat probe temp.
10. Meat probe temperature reading should be 212°F, ±5°F. (Acceptable range within 207°F to 217°F).
Essai à basse température
1. Sonde à viande place dans l’eau glacée ( de la température d’eau glacée = 32 ° F = 0 ° C) .
2. Laisser la sonde à viande reste dans l’eau glacée pendant 5 minutes .
3. Mettez l’appareil.
4. Appuyez et maintenez le bouton de la sonde de la viande de lire la température de la sonde à viande .
5. Viande lecture de la sonde de température doit être de 32 ° F , ± 5 ° C. ( Plage acceptable dans 27 ° F à 37 ° F ).
Essai à haute température
6. Sonde à viande de place dans l’eau bouillante ( de la température de l’eau bouillante = 212 ° F = 100 ° C) .
7. Laisser la sonde à viande reste dans l’eau bouillante pendant 5 minutes .
8. Mettez l’appareil.
9. Appuyez et maintenez le bouton de la sonde de la viande de lire la température de la sonde à viande .
10. Viande lecture de la sonde de température devrait être 212 ° F , ± 5 ° C. ( Plage acceptable dans 207 ° F à 217 ° F ).
Bajo Prueba de temperatura
1. Coloque la sonda de carne en agua con hielo ( temperatura del agua helada = 32 ° F = 0 ° C ) .
2. Deje que la sonda de carne descanso en agua con hielo durante 5 minutos.
3. Encienda el aparato.
4. Mantenga pulsado el botón de la sonda de la carne para leer la temperatura de la sonda de carne.
5. Carne lectura de la temperatura de la sonda debe ser de 32 ° C , ± 5 ° C . (Rango aceptable dentro de 27 ° F a 37 ° F).
Prueba de alta temperatura
6. Coloque la sonda de carne en agua hirviendo ( temperatura del agua hirviendo = 212 ° F = 100 ° C ) .
7. Deje que la sonda de carne descanso en agua hirviendo durante 5 minutos.
8. Encienda el aparato.
9. Mantenga pulsado el botón de la sonda de la carne para leer la temperatura de la sonda de carne.
10. Carne lectura de la temperatura de la sonda debe ser 212 ° F , ± 5 ° C . (Rango aceptable dentro de 207 ° F a 217 ° F).
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