Linksys SPA-942, SPA941 User Manual
620-05600390 — Release 5.6.2
LINKSYS SPA-941 OR SPA-942
TELEPHONE USER GUIDE
WWW
www.tekelec.com
Tekelec, Inc.
3605 E. Plano Parkway, Suite 100
Plano, TX 75074
© 2005 Tekelec, Inc.
All rights reserved.
T100, T300, T6000, T7000, T8000, and T9000 are trademarks of Tekelec, Inc.
Trademarks of Tekelec, Inc. include:
• Tekelec, Inc. • Tekelec
• dryISE • ISE
• OpenManager
All products, names and services are trademarks and registered trademarks of their respective companies.
Music: [BG_EASY.WAV, BG_LIGHT.WAV, BG_JAZZ.WAV, IRELAND.WAV, JAPAN.WAV, LITLLITE.WAV, TRANCE.WAV]
© and (P) Copyright 1989-1997
Romeo Music International
ALL RIGHTS RESERVED
Disclaimer of Tekelec, Inc.:
Material contained in this document is subject to change without notice. The material herein is solely for
information purposes and does not represent a commitment by Tekelec, Inc. or its representatives. Tekelec, Inc.
has prepared the information contained in this document solely for use by its employees, agents, and customers.
Dissemination of this information and/or concepts to other parties is prohibited without the prior written consent of
Tekelec. In no event will Tekelec be liable for any incidental or consequential damage in connection with the
furnishing, performance or use of this material.
Tekelec, Inc. reserves the right to revise this publication in accordance with formal change control procedures
defined by Tekelec.
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Table of Contents
• • • • • •
1 Your Linksys SPA-941 or SPA-942 Telephone
Introduction .................................................................................................1
Accessing Phone Features ................................................................................... 1
In This Manual....................................................................................................... 1
Telephone Description ...............................................................................1
Linksys SPA-941/942 Features Table .......................................................2
Moving Your Telephone .............................................................................3
2 Basic Phone Features
Adjusting the Volume .................................................................................5
Adjusting the Ringer Volume ....................................................................5
Answering a Call .........................................................................................5
Answering a Second Call (Call Waiting) ...................................................5
Hanging Up .................................................................................................6
Line Indicators ............................................................................................6
Making an External Call .............................................................................6
Making an Internal Call ..............................................................................6
Managing Missed Calls ..............................................................................7
Using the Main Display softkeys ........................................................................... 7
Viewing the Missed Calls List................................................................................ 7
Missed Calls Display Softkeys .............................................................................. 7
Preferences .................................................................................................8
Redialing Calls from Call History ..............................................................8
Directory Services ......................................................................................9
Accessing the Directory......................................................................................... 9
Adding Entries to the Directory.............................................................................. 9
Dialing from the Directory.................................................................................... 10
Using the Speakerphone .........................................................................10
Speakerphone Troubleshooting .......................................................................... 11
Table of Contents i
3 System Telephone Features
Feature Activation Digit ...........................................................................13
Abbreviated Dial .......................................................................................13
Creating an Abbreviated Dial Code..................................................................... 13
Using an Abbreviated Dial Code ......................................................................... 14
Modifying an Abbreviated Dial Code ................................................................... 14
Deleting an Abbreviated Dial Code ..................................................................... 14
Verifying an Abbreviated Dial Number ................................................................ 15
Anonymous Call Rejection ......................................................................15
Enabling Anonymous Call Rejection ................................................................... 15
Disabling Anonymous Call Rejection .................................................................. 15
Authorization Code Calling .....................................................................15
Blind Transfer ...........................................................................................16
Billing Codes .............................................................................................16
Call Block (Selective Call Rejection) ......................................................17
Enabling/Disabling Call Block.............................................................................. 17
Blocking Number of Last Call Received .............................................................. 17
Adding Numbers to Call Block List ...................................................................... 18
Listing Blocked Numbers..................................................................................... 18
Deleting Numbers from Call Block ...................................................................... 18
Call Forward (All Calls) ............................................................................20
Enabling Call Forward (All).................................................................................. 20
Disabling Call Forward (All)................................................................................. 21
Call Forward (Busy) ..................................................................................21
Enabling Call Forward (Busy).............................................................................. 22
Disabling Call Forward (Busy)............................................................................. 23
Call Forward (No Answer) ........................................................................23
Enabling Call Forward (No Answer) .................................................................... 23
Disabling Call Forward (No Answer) ................................................................... 24
Call Forward (Out of Service) ..................................................................24
Enabling Call Forward (Out of Service)............................................................... 25
Disabling Call Forward (Out of Service) .............................................................. 26
Call Pickup ................................................................................................ 26
Directed Call Pickup ............................................................................................ 26
Group Call Pickup ............................................................................................... 26
Call Return ................................................................................................27
Call Trace ..................................................................................................27
ii Table of Contents
Call Waiting ...............................................................................................27
Answering the Second Call ................................................................................. 28
Switching Between Held Calls............................................................................. 28
Suspending Call Waiting ..................................................................................... 28
Call Waiting with Caller ID .......................................................................28
Call Waiting with ID Manager ..................................................................28
Caller ID Block ..........................................................................................29
Conference ................................................................................................29
Conference Call Tips........................................................................................... 29
Dial Tone and Ringer Patterns ................................................................30
Group Speed Dial .....................................................................................30
Hold ............................................................................................................30
Hold-on Queuing ......................................................................................31
Hunt Groups ..............................................................................................31
Intercom Calls (Receive Only) .................................................................32
Meet-Me Conference ................................................................................32
Joining a Meet-Me Conference ........................................................................... 32
To Join a Meet-Me Conference ..................................................................... 32
Silencing Announcements ............................................................................. 34
Dialing In Too Early ....................................................................................... 35
Entering an Incorrect ID................................................................................. 35
Extending the Conference Duration .............................................................. 35
Roll Call ......................................................................................................... 35
Adding More Ports to an Active Meet-Me Conference .................................. 35
Dropping a Conference Call .......................................................................... 36
Muting a Conference Call.............................................................................. 36
Locking a Conference Call ............................................................................ 36
Raising/Lowering Hands in a Conference Call .............................................. 37
Scheduling a Meet-Me Conference..................................................................... 37
Canceling a Meet-Me Conference....................................................................... 38
Modifying a Meet-Me Conference ....................................................................... 39
Getting a List of Meet-Me Conferences............................................................... 39
MultiCall Park ............................................................................................40
Music on Hold ...........................................................................................40
Mute ...........................................................................................................40
On-hook Dialing ........................................................................................41
Permanent Caller ID Block Release ........................................................41
Table of Contents iii
Picking Up a Parked Call .........................................................................41
Retrieveing the Parked Call................................................................................. 41
Priority Call ............................................................................................... 42
Enabling/Disabling Priority Call ........................................................................... 42
Adding Members to the Priority Call List ............................................................. 42
Listing Priority Call Members............................................................................... 43
Deleting Priority Call Members............................................................................ 43
Privacy Guard ...........................................................................................44
Access Codes ..................................................................................................... 45
Caller Actions ...................................................................................................... 45
Entering an Access Code .............................................................................. 45
Recording a Name......................................................................................... 46
Answering Privacy Guard Call............................................................................. 46
Enabling/Disabling Privacy Guard....................................................................... 47
Managing the Access Code ................................................................................ 47
Changing the Access Code ........................................................................... 47
Listening to Access Code.............................................................................. 47
Managing the Selective Caller List ...................................................................... 48
Adding to the List........................................................................................... 48
Listening to the List........................................................................................ 48
Deleting from the List..................................................................................... 49
Redial .........................................................................................................50
Using the Phone.................................................................................................. 50
Using Star Codes ................................................................................................ 50
Remote Access to Call Forwarding ........................................................50
Setting or Changing Remote Forwarding ............................................................ 50
Canceling Remote Forwarding............................................................................ 50
Remote Phone ..........................................................................................51
Dial-in Setup of Remote Phone........................................................................... 52
Deactivating Dial-up Remote Phone ................................................................... 52
Web Portal Setup of Remote Phone ................................................................... 52
Deactivating Remote Phone via Web Portal ....................................................... 53
Feature Interaction: Remote Phone with Find-Me............................................... 53
Selective Call Forward .............................................................................53
Enabling/Disabling Selective Call Forward.......................................................... 54
Entering the Forwarding Destination Number ..................................................... 54
Identifying the Forwarding Destination Number .................................................. 55
Adding Forwarded Phone Numbers .................................................................... 55
Listing Forwarded Phone Numbers..................................................................... 55
iv Table of Contents
Deleting Forwarded Phone Numbers .................................................................. 56
Speed Dial .................................................................................................57
Programming a Speed Dial Key .......................................................................... 57
Using a Speed Dial Button .................................................................................. 58
Identifying the Number Assigned to a Speed Dial key ........................................ 58
Deleting a Speed Dial Number............................................................................ 58
Transfer .....................................................................................................59
4 Voice Mail Features (Default Menu)
Menus and Commands ............................................................................61
Accessing Your Voice Mail ......................................................................64
From your phone ................................................................................................. 64
From any other internal phone ............................................................................ 65
From any outside touchtone phone..................................................................... 65
Dialing Main Number ..................................................................................... 65
Dialing Your Telephone ................................................................................. 66
From the email program on your PC ................................................................... 66
Using Controls While Playing Messages ...............................................67
Rewind/Fast Forward .......................................................................................... 67
Rewind to the Beginning of a Message............................................................... 67
Fast Forward to the End of a Message ............................................................... 68
Pause Play of a Message.................................................................................... 68
Composing Messages before Sending ..................................................68
Compose and Send a Message .......................................................................... 68
Marking a Message as Urgent .................................................................69
Changing Your Password ........................................................................ 69
Skipping the Mail Menu to Hear Messages ............................................ 70
Returning to the Auto Attendant or Operator ........................................70
Zeroing Out to a Custom Operator .........................................................70
Replaying a Message ...............................................................................71
Saving a Message .....................................................................................71
Skipping to the Next Message ................................................................. 71
Deleting a Message ..................................................................................71
Forwarding a Message to Another Mailbox ...........................................72
Replying to a Message .............................................................................72
Dialing Back a Caller ................................................................................73
Table of Contents v
Sending a Message Directly to an Extension ........................................73
Personal Greetings ...................................................................................73
Recording Personalized Mailbox Greetings ........................................................ 74
Listening to Your Greetings................................................................................. 74
Receiving Pager Notification ................................................................... 74
What You Receive on Your Pager/Cell Phone.................................................... 75
Managing Distribution Groups ................................................................75
Creating a New Group......................................................................................... 76
Editing or Modifying a Group............................................................................... 76
Listing All Group Members ............................................................................ 77
Adding a Member to the Group ..................................................................... 77
Deleting a Group Member ............................................................................. 77
Playing the Group Name ............................................................................... 78
Changing the Group Name............................................................................ 78
Deleting a Group ................................................................................................. 78
Listening to a List of Distribution Groups............................................................. 79
Exiting the Voice Mail System .................................................................79
5 Voice Mail Features (Option A Menu)
Menus and Commands ............................................................................81
Accessing Your Voice Mail ......................................................................85
From your phone ................................................................................................. 85
From any other internal phone ............................................................................ 86
From any outside touchtone phone..................................................................... 86
Dialing Main Number ..................................................................................... 86
Dialing Your Telephone ................................................................................. 87
From the email program on your PC ................................................................... 87
Using Controls While Playing Messages ...............................................88
Rewind/Fast Forward .......................................................................................... 88
Rewind to the Beginning of a Message............................................................... 88
Fast Forward to the End of a Message ............................................................... 89
Pause Play of a Message.................................................................................... 89
Composing Messages before Sending ..................................................89
Compose and Send a Message .......................................................................... 89
Marking a Message as Urgent ............................................................................ 90
Changing Your Password ........................................................................ 90
Skipping the Mail Menu to Hear Messages ............................................ 91
vi Table of Contents
Returning to the Auto Attendant or Operator ........................................91
Zeroing Out to a Custom Operator .........................................................91
Replaying a Message ...............................................................................92
Saving a Message .....................................................................................92
Skipping to the Next Message ................................................................. 92
Deleting a Message ..................................................................................93
Forwarding a Message to Another Mailbox ...........................................93
Replying to a Message .............................................................................93
Dialing Back a Caller ................................................................................94
Sending a Message Directly to an Extension ........................................94
Personal Greetings ...................................................................................94
Recording Personalized Mailbox Greetings ........................................................ 95
Listening to Your Greetings................................................................................. 95
Receiving Pager Notification ................................................................... 96
What You Receive on Your Pager/Cell Phone.................................................... 96
Managing Distribution Groups ................................................................97
Creating a New Group......................................................................................... 97
Editing or Modifying a Group............................................................................... 98
Listing All Group Members ............................................................................ 98
Adding a Member to the Group ..................................................................... 98
Deleting Group Member ................................................................................ 99
Playing the Group Name ............................................................................... 99
Changing the Group Name............................................................................ 99
Deleting a Group ................................................................................................. 99
Listening to a List of Distribution Groups........................................................... 100
Exiting the Voice Mail System ...............................................................100
6 Voice Mail Features (Option B Menu)
Menus and Commands ..........................................................................101
Accessing Your Voice Mail ....................................................................104
From your phone ............................................................................................... 104
From any other internal phone .......................................................................... 105
From any outside touchtone phone................................................................... 105
Dialing Main Number ................................................................................... 105
Dialing Your Telephone ............................................................................... 106
From the email program on your PC ................................................................. 106
Table of Contents vii
Using Controls While Playing Messages .............................................107
Rewind/Fast Forward ........................................................................................ 107
Rewind to the Beginning of a Message............................................................. 107
Fast Forward to the End of a Message ............................................................. 107
Pause Play of a Message.................................................................................. 107
Composing Messages before Sending ................................................108
Compose and Send a Message ........................................................................ 108
Marking a Message as Urgent .......................................................................... 108
Changing Your Password ......................................................................109
Skipping the Mail Menu to Hear Messages .......................................... 109
Returning to the Auto Attendant or Operator ......................................109
Zeroing Out to a Custom Operator .......................................................110
Replaying a Message .............................................................................111
Saving a Message ...................................................................................111
Skipping to the Next Message ............................................................... 111
Deleting a Message ................................................................................111
Forwarding a Message to Another Mailbox .........................................111
Replying to a Message ...........................................................................112
Dialing Back a Caller ..............................................................................112
Sending a Message Directly to an Extension ......................................112
Personal Greetings .................................................................................113
Recording Personalized Mailbox Greetings ...................................................... 113
Listening to Your Greetings............................................................................... 114
Receiving Pager Notification ................................................................. 114
What You Receive on Your Pager/Cell Phone.................................................. 115
Managing Distribution Groups ..............................................................115
Creating a New Group....................................................................................... 116
Editing or Modifying a Group............................................................................. 116
Listing Members of a Group ........................................................................ 117
Adding a Member to a Group ...................................................................... 117
Deleting a Group Member ........................................................................... 117
Playing the Group Name ............................................................................. 118
Changing the Group Name.......................................................................... 118
Deleting a Group ............................................................................................... 118
Listening to a List of Distribution Groups........................................................... 119
Exiting the Voice Mail System ...............................................................119
viii Table of Contents
7 Set Up Outlook for TAPI
Using TAPI to Call from Outlook ...........................................................121
Installing the TAPI Support Software ...................................................123
Configuring Windows for TAPI .............................................................128
Configuring Outlook to Use TAPI .........................................................136
Index 1
Table of Contents ix
x Table of Contents
Your Linksys SPA-941 or SPA-942 Telephone
Introduction
This guide describes how to use all of the features that are provided by the Tekelec
6000 telephone system on your Linksys SPA-941 or Linksys SPA-942 telephone.
Accessing Phone Features
Some features require you to dial an activating digit followed by a numeric code.
The default value for this activating digit is 5 and it is used throughout this guide.
However, your system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default. All feature
operation will be exactly the same.
In This Manual
• Chapter 1 discusses the telephone hardware
• Chapter 2 contains an alphabetical summary of each telephone feature
• Chapter 3 contains an alphabetical summary of the T6000 telephone
• Chapter 4 discusses voice mail features (default menu).
1
features
• Chapter 5 discusses voice mail features (Option A menu).
• Chapter 6 discusses voice mail features (Option B menu).
• Chapter 7 discusses setting up Outlook for TAPI.
Telephone Description
The Linksys IP phone is a full-featured telephone that provides voice
communication over an IP network. The phone functions much like a traditional
analog phone, allowing you to place and receive telephone calls. The phones also
supports features such as call forwarding, redialing, speed dialing, transferring
calls, conference calls, and accessing voice mail. The Linksys telephone has
several key components, which are shown in the following figure.
Linksys SPA-941/942 Telephone User Guide Your Linksys SPA-941 or SPA-942 Telephone 1
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Linksys SPA-941/942 Features Table
Ringer
Display
Figure 1: Linksys SPA-941/942 IP Telephone
Indicator
Four
Softkeys
Numeric
Keypad
Four Line
Buttons
Scroll Key
and “More” key
Voice Mail
Hold
Settings
Mute
Volume
Headset
Speakerphone
Linksys SPA-941/942 Features Table
Features Descriptions
Display The LCD display shows call status, dialing and
directory information as well as menu items.
Ringer Indicator This indicator flashes red when there is an incoming
call.
Four Softkeys The functions of these softkeys will change depending
on the current phone operation. These softkeys are
used to access individual features or options visible on
the display.
Four Line Buttons A line button provides access to the extension/line
appearance for incoming and outgoing calls. Pressing
a line button will take the phone offhook if there is no
active call on that line. If there is an active call, pressing
this button will put the call on Hold. The button will flash
red while the associated line is on hold.
2 Your Linksys SPA-941 or SPA-942 Telephone Linksys SPA-941/942 Telephone User Guide
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In This Manual
Features Descriptions
Scroll Key and “More” Key The buttons allow the user to scroll up and down menu
items on the display. Pressing the right side of the
button provides “More” information/additional choices
for the menu options shown on the display
Voice Mail Acts as a speed dial to the user’s voice mail.
Hold Places the call on Hold. The Line button for the call that
is on hold will be flashing red while the call is on hold.
To resume the held call, press the blinking Line button.
Settings Allows user to access menu options for viewing and
modifying the phone configuration.
Mute Mutes the active audio input/microphone so that the
called party cannot hear local audio. The Mute button
will light red when the call is muted.
Volume Allows the user to adjust the ringer, handset, headset
and speaker volume.
Headset This button toggles the headset function on and off and
Speakerphone Turns on and off the speakerphone and takes the
Numeric Keypad Press the keypad buttons to dial a phone number.
Moving Your Telephone
Before moving your telephone, you should check with your system administrator to
make sure that there is power for the telephone at the new location. You need a
power adapter for your phone at the new location as well.
To move your phone, follow these steps:
1. Unplug the telephone from the LAN connection jack and the power adapter
from the wall.
2. Take the telephone to the new location.
3. Plug the telephone into the LAN connection jack and the power adapter into
a wall outlet.
takes the phone offhook or hangs up the phone. The
button turns green when the headset is being used.
phone offhook or hangs up the phone. The button turns
green when the speakerphone is being used.
4. Watch to ensure that the phone registers and boots up properly. If it does not,
contact your system administrator.
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Moving Your Telephone
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Basic Phone Features
Adjusting the Volume
1. Activate the handset, headset, or speakerphone.
2. Press the Volume key once. A horizontal scale displays on the phone to
indicate the volume level.
3. Press the Scroll key (up or down) to adjust the volume as desired. The
setting is automatically saved.
Adjusting the Ringer Volume
1. While the phone is ringing, press the Volume key once. A horizontal scale
displays on the phone to indicate the volume level.
2. Press the Scroll key (up or down) to adjust the volume as desired. The
setting is automatically saved.
2
Answering a Call
When you hear your phone ring, answer in any of the following ways:
• Lift the handset.
• Press the line key that is blinking to activate the speakerphone.
• Press the Speaker ( ) key to turn on the speakerphone.
• Press the Headset ( ) key to use the headset.
Answering a Second Call (Call Waiting)
When a second call comes in while you are already on a call, you will hear a tone
every few seconds indicating there is a call waiting. To answer the second call,
press the blinking line key to pick up the waiting call.
The first call will be placed on hold automatically. When you disconnect the second
call, the line key for the call on hold will be blinking red.
Press the blinking line key to resume the call.
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Hanging Up
Hanging Up
Line Indicators
To hang-up the phone, use one of these options:
• Replace the handset in its cradle.
• Press the line key and replace the handset.
• Press the Headset ( ) key (if using a headset).
• Press the Speaker ( ) key (if using the speakerphone).
The numbers assigned to each of the line keys on the Linksys phone appear on the
LCD display. Each line key has a light indicator that indicates the state of the call
on the line:
• Solid green – the line is free with no active calls.
• Solid red – there is an active call on the line.
• Blinking red – a call is incoming or there is a call on hold. Press the
blinking line key to pick up the call.
Making an External Call
Several options exist for you to make an external call from your telephone. You
may use any of the following options: the handset (traditional), a headset attached
to the phone, the speakerphone, or the keypad (direct dialing).
1. Optionally lift the handset, press the Speaker ( ) key, or if using a headset,
press the Headset () key.
2. Enter the desired number that you wish to call. Press 9 (or the digit that is
required to access an outside line) plus the desired number.
NOTE: If you make a mistake in typing the number, you can press the delChr softkey to
re-enter the digits.
3. Press the dial softkey.
Making an Internal Call
1. Optionally lift the handset, press the Speaker ( ) key, or if using a headset,
press the Headset () key.
2. Enter the desired extension (e.g., 1105).
3. Press the dial softkey.
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Managing Missed Calls
The Linksys phone will display the number of missed calls. You can view the caller
ID and return the call, if desired.
Using the Main Display softkeys
When you have missed calls, the softkeys on the main display will show “lcr” (last
call redial) on the left, and “miss” on the right.
• If you press the lcr softkey, the phone will redial the first missed call.
• If you press the miss softkey, you can view the missed calls, and choose
which one to redial.
Viewing the Missed Calls List
If you press the miss softkey to view the missed calls, and then press cancel to
exit the Missed Calls display, the display will be cleared of the missed calls. To view
the missed calls after clearing the display, use the following procedure.
Using the Main Display softkeys
1. Press the the Settings ( ) key.
2. Press 3 or use the scroll key to highlight the Call History entry in the list.
3. Press the select softkey.
4. Use the scroll key to highlight the Missed Calls entry in the list.
5. Press the select softkey.
Missed Calls Display Softkeys
The Missed Calls display lists the Caller ID of the call, the phone number of the
caller, and the date and time of the call. The following keys can be used on the
Missed Calls display:
• Scroll key - allows selection of a missed call from the list
• dial - allows you to dial the phone number of the selected call
• edit - allows you to edit the number shown for the selected call
• delete - allows deletion of the selected call from the list
• cancel - exits the Missed Calls display
• More - (central round navigation key) displays the following softkeys:
• save - allows you to save the call information in the phone’s directory.
(See “Directory Services” on page 9)
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Preferences
Preferences
There are many Preference settings that can be configured on your Linksys
telephone. The possible configuration items are:
• Block Caller ID
• Block Anonymous Call
• Do Not Disturb (unsupported)
• Secure Call
• Dial Assistance
• Preferred Audio Device
• Auto Answer Page
• Send Audio to Speaker
• Time Format
• Date Format
To configure your phone preferences:
1. Press the Settings ( ) key and press 5 or use the scroll down key to select
Preferences from the list.
2. Press the select softkey.
3. Use the scroll down key to highlight the desired configuration item from the
list.
4. If the item is configurable, you will see the edit softkey appear on the right.
Press the edit softkey to change the configuration item.
5. Press the save softkey to save your changes, or press the More key to
display the cancel softkey if you want to exit without saving.
Redialing Calls from Call History
The Linksys phone keeps a history of all calls you make, receive or have missed,
including the caller ID, time, and date of the call. You can redial a party from the
Call History lists.
1. Access the call history using one of the following methods:
• Press the redial softkey or
• Press the Settings ( ) key and select the Call History entry from the
list.
2. Use the scroll key to select the desired call that you would like to redial.
3. Either lift the handset, or press the dial softkey, or the speaker or headset
key to dial the selected entry or press cancel to exit the Call History.
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Directory Services
The Linksys telephone allows you to create a directory of commonly used phone
numbers. You can manually add entries, or save incoming call information in the
directory. This section describes how to set up and use the directory.
Accessing the Directory
You can view the currently stored directory by doing one of the following:
• pressing the dir softkey, when it is displayed, or
• by pressing the Settings ( ) key and highlighting the Directory entry
and pressing the select softkey.
While in the directory, you can add entries by pressing the add softkey, or use the
scroll key to highlight an entry to dial by pressing the dial softkey.
Adding Entries to the Directory
Accessing the Directory
You can manually add entries to the directory or save incoming call information in
the directory.
To manually add a directory entry:
1. Access the directory:
• With the handset on-hook, press the dir softkey or
• press the Settings ( ) key and highlight the Directory entry and press
the select softkey.
2. Press the add softkey.
3. Use the number pad to enter the following:
• Name (use 0 for a space)
• Number - use the scroll down key to select the field
• Ring type, if desired - press the option softkey to change the ring
4. Click the save softkey to save the entry.
5. Press the cancel softkey twice to exit the Directory menu.
To add a received call to the directory:
1. Press the Settings ( ) key and highlight the Call History entry and press
the select softkey.
2. Use the scroll key to highlight one of the lists from which you want to add a
call to the directory:
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Using the Speakerphone
• Redial List
• Answered Calls
• Missed Calls
3. Press the select softkey.
4. Press the More key once to where you can press the save softkey.
The information is saved in the phone’s Directory.
Dialing from the Directory
You can dial any of the phone numbers you have stored in the phone’s Directory.
1. Press the Settings ( ) key and highlight the Call History entry and press
the select softkey.
2. Use the scroll key to highlight one of the lists:
• Redial List
• Answered Calls
• Missed Calls
3. Use the scroll key to select the desired call that you would like to dial.
4. Either lift the handset, or press the dial softkey, or the Speaker or Headset
key to dial the selected entry or press cancel to exit the Call History.
Using the Speakerphone
Your telephone contains a speakerphone that lets you converse “hands free”
without having to use the handset. A speakerphone also allows others in the room
to listen and participate in a telephone conversation.
When your phone rings, to use speakerphone, do one of the following:
• Press the Speaker () key.
• Press the red blinking line key.
To activate or deactivate the speakerphone anytime during a call, press the
Speaker (
When the speaker is active, the handset becomes inactive, and vice versa.
) key on your phone and lift the handset to continue the conversation.
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Speakerphone Troubleshooting
Problem Solution
Speakerphone Troubleshooting
You can’t hear callers on the
speaker.
Callers can’t hear you when you use
the speakerphone.
The caller’s voice echoes. Decrease the speaker volume by pressing the
Increase the speaker volume by pressing the
Volume key once. Press the Scroll key to
adjust the volume as desired.
Make sure nothing is blocking the microphone,
which is located on the left side of the
telephone under the handset cradle.
Move closer to the microphone and face the
microphone when speaking.
Volume key once. Press the Scroll key to
adjust the volume as desired.
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Using the Speakerphone
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System Telephone Features
This chapter contains an alphabetical summary of all features that may be provided
on your telephone. You will only be able to use those features that have been
configured on to your telephone by the system administrator.
NOTE: The features on your phone are set by the service provider. It is possible that
some system features are not provided for your phone. If you do not have a
feature listed in this chapter and would like to have it on your phone, contact your
service provider for help.
Feature Activation Digit
Some features require you to dial an activating digit followed by a numeric code
(example: 588). The default value for this activating digit is 5 and it is used
throughout this document. However, your system administrator may choose to use
another digit for this function. In that case, substitute your activating digit for the
default. Operation of all features will be exactly the same.
3
NOTE: The feature codes (“star codes”) listed in these procedures are the default values
for your phone system at the time of installation. They may be changed by your
service provider. Any list of feature codes given to you by your service provider
should be used in place of the codes listed here.
Abbreviated Dial
This feature lets a you create, modify, delete, verify and use a personal list of up to
100 Abbreviated Dial codes. Abbreviated Dial codes must be entered as two digits
when programming and dialing (Example: enter 04 instead of 4).
Creating an Abbreviated Dial Code
1. Press 75*.
2. Press the dial soft key or pickup the handset.
A voice prompt will lead you through the remaining steps.
3. Press 1 to program (set) the Abbreviated Dial code.
4. Press the digits (00-99) you wish to use as the Abbreviated Dial code or enter
* to exit.
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Abbreviated Dial
5. Dial the phone number you want to assign to this Abbreviated Dial code,
followed by #.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE: Be sure to enter all the numbers normally required to dial the call. This includes
the area code for long distance calls and may include the area code for local calls
in some areas.
6. Press # to save or * to exit without saving.
7. Program or verify another Abbreviated Dial code or hang up to exit.
Using an Abbreviated Dial Code
1. Press *3 then the desired Abbreviated Dial code (00-99).
2. Press the dial soft key or pickup the handset.
3. Wait for the called party to answer.
Modifying an Abbreviated Dial Code
1. Press 75*.
2. Press the dial soft key or pickup the handset.
A voice prompt will lead you through the remaining steps.
3. Press 1 to program (set) the Abbreviated Dial code (00-99).
4. Press the digits of the Abbreviated Dial code to modify followed by # or press
* to exit.
5. Dial the phone number you want to assign to this Abbreviated Dial code
followed by the # sign, or press * to cancel.
The phone number you entered for this Abbreviated Dial number is repeated
back.
NOTE: Be sure to enter all the numbers normally required to dial the call. This includes
the area code for long distance calls and may include the area code for local calls
in some areas.
6. Press # to save the changes or * to exit without saving.
7. Program or verify another Abbreviated Dial code or hang up to exit.
Deleting an Abbreviated Dial Code
1. Press 75*.
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2. Press the dial soft key or pickup the handset.
A voice prompt will lead you through the remaining steps.
3. Press 1 to program (set) the Abbreviated Dial code (00-99).
4. Press the digits of the Abbreviated Dial code to delete followed by the # sign.
A confirmation message tells you: “No number was entered.”
5. Program or verify another Abbreviated Dial code or hang up to exit.
Verifying an Abbreviated Dial Number
1. Press 75*.
2. Press the dial soft key or pickup the handset.
3. Press 2 to verify (check) an Abbreviated Dial code (00-99).
4. Press the Abbreviated Dial code you wish to verify.
The phone number you entered for this Abbreviated Dial number is repeated
back.
Verifying an Abbreviated Dial Number
5. Program or verify another Abbreviated Dial code or hang up to exit.
Anonymous Call Rejection
When enabled, this feature rejects calls from callers who block the display of their
caller ID information.
Enabling Anonymous Call Rejection
1. Press *77 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
3. Hang up.
On any subsequent incoming call that provides no caller ID, the calling party gets
a message that the party they are calling does not accept anonymous calls.
Disabling Anonymous Call Rejection
1. Press *87 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
3. Hang up.
Authorization Code Calling
This feature is available system-wide to allow/deny long distance and other types
of dialing and does not appear as a button on your telephone.
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Blind Transfer
Blind Transfer
If you are required to enter an authorization code for a call, follow these steps:
1. Access an outside line.
2. Press the # sign.
3. Enter the authorization code (obtained from your system administrator).
When the correct code is entered, you hear dial tone.
4. Enter the desired number you want to call.
Use this feature to transfer a call to another number without having to announce it.
See also “Transfer” on page 59.
1. Tell the calling party that you will transfer the call.
2. Press the xfer soft key.
3. Dial the number to which you want to transfer the call.
Billing Codes
4. Press the dial soft key.
5. Before the called party answers, do one of the following:
• Press xfer to complete the transfer of the call.
• To cancel the transfer, hang up the handset or press the speaker button.
Press the blinking red line button to return to the holding party.
6. If the called party does not answer, do the following:
• Hang up the handset or press the speaker button to cancel the transfer.
• Press the blinking red line button to return to the holding party.
This feature lets you assign a project or client code (up to 30 characters) to any call.
The code entered is recorded in the Call Data Record (CDR) file for the call.
Contact your system administrator to retrieve the billing records from the CDR file.
While in an active call, follow these steps:
1. Notify the other party that you need to put them on hold for a moment. Press
the Transfer button.
2. Enter *02.
3. Enter the desired billing code followed by the pound sign (#). You will hear a
fast-busy signal.
4. Press the blinking line button to resume the call.
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Call Block (Selective Call Rejection)
Call Block (also known as Selective Call Rejection) allows you to program your
phone to reject calls from a list of telephone numbers. All calls from phones on the
list receive a message which says you are not accepting calls.
To use this feature (*60), you create a list of telephone numbers (internal or
external) that receive the message when a call with that caller ID appears at your
telephone.
Call Block is managed through a menu of commands activated by pressing digits
on the keypad. The menu commands are:
• 1 - Enable/disable feature
• 2 - Add last caller to blocked list
• 3 - Add numbers to blocked list
• 4 - List numbers to blocked list
• 5 - Delete numbers from blocked list
Enabling/Disabling Call Block
The display on your telephone will show the options for each menu level. For
example, if you press 5 to delete a number, the display will show:
“1=Num, 2=List, 3=Del All, *=Main Menu”.
Enabling/Disabling Call Block
The T6000 system allows you to turn the Call Block feature on and off (i.e., decide
when calls from your list will be forwarded and when they will ring at your telephone
as usual). Disabling (turning off) the feature does not delete the list of callers who
are blocked and receive the message.
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 1 to enable Call Block if it is disabled or to disable the feature if it is
enabled.
Blocking Number of Last Call Received
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 2 to add the number of the last call you received to the blocked list.
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Call Block (Selective Call Rejection)
You are returned to the Selective Call Forward menu.
4. Select a menu item or hang up.
NOTE: Adding a number this way does not affect any numbers already on your list, but
simply adds the most recent caller to your blocked list.
Adding Numbers to Call Block List
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 3 to add telephone numbers to the list of numbers that will be blocked.
4. Enter the number with no spaces, dashes or special characters followed by
the # key.
5. Press # to save the entry or * to exit without saving.
6. Select a menu item or hang up.
Listing Blocked Numbers
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
A voice prompt tells you whether Call Block is enabled or disabled and then
gives the menu choices.
3. Press 4 to hear the list of numbers which will be blocked.
The voice prompt announces the list and the first number.
4. Press # to hear the next number or press * to return to the Call Block menu.
As long as you press # for the next number, the system will scroll through
the list of member numbers, starting over with the first number after the last
number is spoken.
5. Repeat the previous two steps until you have heard as many of the numbers
as you want.
6. Press * to return to the Call Block menu when you are finished listening to
member numbers.
Deleting Numbers from Call Block
1. Press *60 or *80 on the telephone keypad.
2. Press the dial soft key or pickup the handset.
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