Linksys SPA921 - Cisco - IP Phone, SPA922 - IP Phone With Switch, SPA9000, SPA901, SPA941 Installation And Configuration Manual

...
Cisco Small Business Pro SPA9000 Voice System Version 6.1
Web-UI (Legacy) Based Product Configuration
INSTALLATION AND
CONFIGURATION
GUIDE
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About This Document vi
Contents
Purpose vi
Audience vii
Firmware vii
Organization viii
Document Conventions ix
Chapter 1: Getting Started 13
Introduction to the SPA9000 Voice System 13
SPA9000 IP PBX 14
SPA400 SIP-PSTN Gateway and Voicemail Server 15
IP Phones and Accessories 15
Deployment Scenarios 15
PSTN Access and Local Voice Mail 16
ITSP Service Only 17
ITSP Service, PSTN Access and Local Voice Mail 18
ITSP Service, PSTN and ISDN Access and Local Voice Mail 19
Introducing Components of the SPA9000 Voice System 20
Getting to Know Your SPA9000 20
Getting to Know Your SPA400 22
Getting to Know Your IP Phones and Accessories 24
Getting to Know Your WRV200 Router 26
Getting to Know the SLM224P Switch 28
Chapter 2: Installation and Configuration Process Overview 31
A. Preparation 31
B. Connecting the Equipment 31
SPA9000 Voice System Installation and Configuration Guide for Web UI i
C. Configuring Voice Services 31
D. Configuring Advanced Features 32
E. Localizing the System 32
Chapter 3: Preparation 33
Site Survey 33
System Design Considerations 34
Bandwidth Requirements and Call Capacity 34
Wide Area Network (WAN) Quality of Service 35
Network Setup Review 36
Infrastructure, Cabling and PSTN/ISDN Lines 36
Contents
NAT Mapping 37
Quality of Service 38
Local Area Network Design 38
Services and Equipment 39
Basic Services and Equipment 39
Cisco Equipment and Services 39
Downloading Firmware 40
Chapter 4: Connecting the Equipment 41
Connecting and Configuring the Switch 41
Connecting the Switch to the Router 42
Configuring the Switch 43
Installing the SPA9000 46
SPA9000 Voice System Installation and Configuration Guide for Web UI ii
Connecting the SPA9000 47
Upgrading the Firmware for the SPA9000 48
Setting Up the WAN Connection for the SPA9000 51
Installing the IP Phones 53
Connecting an IP Phone to the Switch 54
Performing a Factory Reset 55
Connecting Optional Devices 55
Upgrading the Firmware for the IP Phones 56
Installing the SPA400 58
Connecting the SPA400 to the Switch 59
Configuring the SPA400 Network Connection 61
Upgrading the Firmware for the SPA400 63
Chapter 5: Configuring Phone Service and Voice Mail 65
Configuring the SPA9000 66
Contents
Configuring General Settings for SPA9000 66
Configuring Internet Phone Service (ITSP) on the SPA9000 68
Configuring SPA9000 Connectivity with the SPA400 for PSTN and Voice Mail Service 70
Configuring SPA9000 Connectivity for PSTN Access Only 74
Configuring the SPA400 76
Configuring the SPA400 Network Connection 76
Configuring the SPA400 to Communicate with the SPA9000 78
Configuring the Voice Mail Server and Voice Mail Users 82
Setting Up Each Station 85
Enabling Remote Voice Mail Access (Optional) 88
Configuring Third-Party ISDN Gateways (Optional) 90
Outbound Call Routing 90
Configuring Steering Digits 91
Configuring Inbound Call Routing 95
SPA9000 Voice System Installation and Configuration Guide for Web UI iii
Typical Outbound Call Routing Examples 93
Routing Calls to the Auto Attendant (Default) 95
Routing Calls to a Receptionist, Extension, or Hunt Group 96
Using Direct Inward Dialing to Phone Extensions 98
Chapter 6: Configuring Special Features 101
Using the Internal Music Source for Music On Hold 101
Configuring the SPA932 Sidecar to Work with the SPA9000 103
Managing Inbound Calls with Hunt Groups 109
Syntax for Hunt Rules 110
Examples for Hunt Rules 111
Creating a Hunt Rule 113
Managing Inbound Calls with Shared Line Appearances 115
Contents
About Shared Line Appearances 115
Chapter 7: Localization 119
Localizing the SPA9000 Auto Attendant Prompts 119
Local Time Configuration 122
Configuring the SPA9000 and SPA9xx Call Progress Tones 122
Localizing the SPA400 Voice Mail Prompts 128
Localizing the SPA400 Call Disconnect Tones 129
Localizing the SPA400 Caller ID Method 131
Appendix A: Installation Workbook 133
Appendix B: Troubleshooting 148
Appendix C: Where to Go From Here 157
Product Resources 157
SPA9000 Voice System Installation and Configuration Guide for Web UI iv
Contents
Related Documentation 158
SPA9000 Voice System Installation and Configuration Guide for Web UI v
About This Document
The SPA9000 Voice System Installation and Configuration Guide for Web UI is intended to help VARs and Service Providers to manage and configure the SPA9000 Voice System. This preface provides helpful information about this guide and other resources that are available to you. Before you begin to use this guide, refer to the following topics:
“Purpose,” on page vi
“Audience,” on page vii
“Firmware,” on page vii
“Organization,” on page viii
Preface
Purpose
“Document Conventions,” on page ix
“Finding Information in PDF Files,” on page x
This document provides information that an administrator needs to configure the SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. This guide focuses primarily on the tasks that an administrator performs to configure a SPA9000 with the SPA9000 administration web server.
NOTE This guide does not cover initial installation and configuration, SPA900 Series
phone configuration, the Setup Wizard, or provisioning. See “Related
Documentation,” on page158.
SPA9000 Voice System Installation and Configuration Guide for Web UI vi
Audience
Preface
This document is written for the following audience:
Service providers who offer services using the SPA9000 Voice System
VARs and resellers who need configuration references for the SPA9000 Voice
System
System administrators or anyone who installs and manages the SPA9000
Voice System
NOTE This guide does not provide the configuration information required by specific
service providers. Please consult with the service provider for specific service parameters.
Firmware
This guide describes the features that are available in the following firmware releases.
Product Firmware Version
SPA9000 6.1.5
SPA400 1.1.2.2
SPA901 5.1.5
SPA921/SPA941 5.1.8
SPA922/942 6.1.3
SPA962 6.1.3
WIP310 5.0.8
SPA9000 Voice System Installation and Configuration Guide for Web UI vii
Organization
Preface
The information in this guide is organized into the following chapters and appendices:
Chapter Description
Chapter 1, “Getting Started” This chapter introduces you to the SPA9000
Voice System by describing the components and presenting several deployment scenarios.
Chapter 2, “Installation and Configuration Process Overview”
Chapter 3, “Preparation” This chapter is essential reading before you
Chapter 4, “Connecting the Equipment”
Chapter 5, “Configuring Phone Service and Voice Mail”
Chapter 6, “Configuring Special Features”
This chapter provides an overview of the installation and configuration process.
begin installing the equipment or configuring the system. To ensure that the installation process goes smoothly, verify that you have the required services, equipment, and information.
This chapter explains how to connect your equipment and upgrade the firmware. At the end of each section, you verify that the installation is progressing correctly.
This chapter guides you through the basic tasks that are required to get your voice system running. After you complete these procedures, users will be able to place and receive calls from the ITSP and from the PSTN. Callers will be able to leave voice mail, and users will be able to retrieve it.
This chapter helps you to get started setting up various features that may be useful to your customer.
Chapter 7, “Localization” This chapter explains how to localize your
SPA9000 Voice System Installation and Configuration Guide for Web UI viii
SPA9000 Voice System with the language files, tones, and ring patterns for your region.
Chapter Description
Preface
Appendix A, “Installation Workbook”
Appendix B, “Troubleshooting”
Appendix C, “Where to Go From Here”
Document Conventions
The following table describes the typographic conventions that are used in this document.
This workbook is intended to help you to record information about the customer’s network environment as well as the order and service information, before installing the SPA9000 Voice System. By using this workbook, you can minimize the installation time and ensure that all setup requirements are met.
This appendix provides solutions to problems that may occur during the installation and operation of the SPA9000 Voice System.
This appendix provides links to other resources tha may be helpful to you.
Typographic Element
Boldface
Italic
Monospaced Font
Meaning
May indicate either of the following:
A user interface element that you need to click, select, or
otherwise act on
A literal value to be entered in a field.
May indicate either of the following:
A variable that should be replaced with a literal value.
The name of a page, section, or field in the user interface
Indicates code samples or system output.
SPA9000 Voice System Installation and Configuration Guide for Web UI ix
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/ Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks:
Search an individual PDF file.
Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
Preface
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.
SPA9000 Voice System Installation and Configuration Guide for Web UI x
Finding Text in Multiple PDF Files
The
Search
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
window lets you search for terms in multiple PDF files that are stored
Preface
STEP 2 Choose Edit > Search, or click the arrow next to the
Open Full Acrobat Search.
STEP 3 In the
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
c. If you want to specify additional search criteria, click Use Advanced Search
d. Click Search.
Search
From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click OK.
Options, and choose the options you want.
window, complete the following steps:
Find
box and then choose
SPA9000 Voice System Installation and Configuration Guide for Web UI xi
Preface
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat online help.
SPA9000 Voice System Installation and Configuration Guide for Web UI xii
Getting Started
This chapter introduces you to the SPA9000 Voice System by describing the components and presenting several deployment scenarios.
NOTE This chapter is essential reading before you begin installing the equipment or
configuring the system.
1
“Introduction to the SPA9000 Voice System,” on page13
“Deployment Scenarios,” on page15
“Introducing Components of the SPA9000 Voice System,” on page 20
Introduction to the SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich IP telephone system that is designed especially for the Small and Home Office. The SPA9000 Voice System uses standard TCP/IP protocols and can provide global connectivity through any Internet Telephony Service Provider (ITSP) that supports the Session Initiation Protocol (SIP).
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices are connected through a switch to a local area network. With an Internet connection, the SPA9000 Voice System can subscribe to ITSP services to take advantage of low calling rates. With the SPA400, the SPA9000 Voice System can connect to the Public Switched Telephone Network (PSTN) to support analog phone lines. See Figure 1 “SPA9000
Voice System with the SPA9000 and SPA400” on page14 to learn more about a
typical deployment.
Getting Started
Introduction to the SPA9000 Voice System
Figure1 SPA9000 Voice System with the SPA9000 and SPA400
1
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax devices, or an external music source for the music on-hold service. Devices connected to the FXS ports are not included in the device count.
The SPA9000 has four line interfaces, which can be configured in any combination for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. A different ITSP account can be configured on each line interface. If a service provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all of the assigned numbers on a single line interface.
Getting Started
Deployment Scenarios
1
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice messages to offer the caller a menu of choices and to direct the call. When the Auto-Attendant is enabled, it parses and operates on user key presses according to the rules that are specified in the Auto Attendant script.
SPA400 SIP-PSTN Gateway and Voicemail Server
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the PSTN and the local client stations that are connected to the SPA9000. It also includes an integrated voice mail application that supports up to 32 voice mail accounts with customized greetings, providing the ability to receive and playback voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The SPA400 has four ports for that can be connected to PSTN or ISDN lines.
IP Phones and Accessories
The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone.
NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the
calling features on the phones. For more information about the phones, see the
SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide.
Deployment Scenarios
The SPA9000 Voice System can meet the calling needs of many small businesses. Various deployment scenarios are possible. This section includes the following examples:
“PSTN Access and Local Voice Mail,” on page16
“ITSP Service Only,” on page17
“ITSP Service, PSTN Access and Local Voice Mail,” on page18
“ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page19
Getting Started
Deployment Scenarios
1
PSTN Access and Local Voice Mail
In this scenario, the customer requires a robust phone system but is not using VoIP services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.
Getting Started
Deployment Scenarios
1
ITSP Service Only
In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.
Getting Started
Deployment Scenarios
1
ITSP Service, PSTN Access and Local Voice Mail
In this scenario, the customer wants to use ITSP service for reduced long distance fees but needs to support legacy local telephone numbers (for example, to receive calls to a legacy telephone number or to place outbound calls in the local area). This customer also prefers local voice mail service. The SPA9000 Voice System is deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.
Getting Started
Deployment Scenarios
1
ITSP Service, PSTN and ISDN Access and Local Voice Mail
In this scenario, the customer takes full advantage of the SPA9000 Voice System solution. This customer has the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 for PSTN access with four FXO ports. In addition, this installation includes an ISDN Gateway for ISDN BRI access with four BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.
Getting Started
Introducing Components of the SPA9000 Voice System
Introducing Components of the SPA9000 Voice System
This section describes the features of the components of the SPA9000 Voice System, including the SPA9000, the SPA400, and the various models of SPA9xx phones.
“Getting to Know Your SPA9000,” on page 20
“Getting to Know Your SPA400,” on page 22
“Getting to Know Your IP Phones and Accessories,” on page 24
“Getting to Know Your WRV200 Router,” on page 26
“Getting to Know the SLM224P Switch,” on page 28
1
Getting to Know Your SPA9000
The SPA9000 is an IP PBX system with high-end features comparable to traditional large business voice services. This section describes the LEDs on the front panel and the ports on the back panel of the device.
SPA9000 Front Panel
LED Description/Notes
POWER
Green: The device is receiving power and is connected
to the Internet.
Flashing Green: The device is receiving power but is not
connected to the Internet.
Unlit: The device is not receiving power.
Getting Started
Introducing Components of the SPA9000 Voice System
LED Description/Notes
1
INTERNET
PHONE 1, PHONE 2
SPA9000 Back Panel
Green: The device is connected to the Internet.
Flashing Green: The device is experiencing network
activity.
Unlit: The device is not connected to the Internet.
Green: The phone is on hook and is registered with an
active Internet phone service account.
Unlit: The phone is on hook but is not registered with an
active Internet phone service account.
Flashing Green: The phone is off hook.
Port Description/Notes
PHONE 1, PHONE 2 Use these ports to connect analog phones or fax
machines to your IP phone account.
ETHERNET The use of this port is deprecated. You can use it for
direct connection of an administration computer, but the recommended best practice is connect your administration computer to a LAN switch that is connected to the SPA9000’s INTERNET port.
INTERNET Use this port to connect the SPA9000 to the Local Area
Network (LAN). The cable may be connected to a switch, router or Integrated Access Device.
POWER Use this port to connect to the external Power adapter
(PA100).
Getting Started
Introducing Components of the SPA9000 Voice System
Getting to Know Your SPA400
The SPA400 provides the SPA9000 access to the PSTN by connecting the FXO ports to analog lines. The SPA400 also has a built-in voice mail server.
This section describes the LEDs on the front panel and the ports on the back panel of the device.
SPA400 Front Panel
1
LED Description/Notes
POWER
Steady green: The SPA400 is receiving power and is
connected to the Internet.
Flashing: The SPA400 is not connected to the Internet,
booting, or upgrading firmware.
STATUS
Steady green: The SPA9000 is registered to the SPA400.
Flashing: The SPA9000 is not registered to the SPA400.
ETHERNET
Steady green: The SPA400 has an active connection
through the Ethernet port.
Flashing: Network activity is occurring over the
ETHERNET port.
LINE 1, 2, 3, 4
Steady green: The line is active.
Flashing: The line is ringing.
Off: The line is idle.
USB
Steady green: The USB voice mail module is registered.
Off: No module is detected.
Getting Started
Introducing Components of the SPA9000 Voice System
SPA400 Back Panel
Port Description/Notes
USB Use this port for the USB voice mail module, which
ETHERNET Use this port to connect to the Local Area Network
1
contains the voice mail prompts and provides the storage location for saving voice mailbox messages.
(LAN) for communications with SPA9000.
LINE 1, 2, 3, 4 These FXO ports are used to connect to an analog
phone lines.
RESET This button is used to reset the device.
POWER Use this port to connect to the external Power adapter
(PA100).
Getting Started
Introducing Components of the SPA9000 Voice System
Getting to Know Your IP Phones and Accessories
Cisco provides a variety of phone models to suit the needs of small businesses. The following table provides a comparison of Cisco IP phones and accessories that can be used with the SPA9000 Voice System.
1
Product RJ-45 Voice
Lines
SPA922* 2 1 One-line IP phone
SPA942* 2 4 Four-line IP phone
SPA962* 2 6 Six-line IP Phone
Additional Features/Notes
with Power over Ethernet (PoE) support
with Power over Ethernet (PoE) support
with high-resolution color display and Power over Ethernet (PoE) support
WIP310 N/A 1 Wireless-G IP phone
Getting Started
Introducing Components of the SPA9000 Voice System
1
Product RJ-45 Voice
Lines
SPA932 Attendant console
POES5 1 N/A Provides an 802.3af
WBP54G 1 N/A Converts your IP
Additional Features/Notes
(sidecar) for SPA962 with 32 buttons and LEDs for monitoring and call transfer
PoE port for connection back to a PoE switch for SPA9000 and SPA400
phone into a wireless device, so it can connect to your wireless network without an Ethernet cable
NOTE * SPA922/942/962 do not include an external power adapter. If you are using a non-
PoE switch, a PA100 power adapter is required.
Getting Started
Introducing Components of the SPA9000 Voice System
Getting to Know Your WRV200 Router
WRV200 is a VPN router with a Wireless-G access point for small offices and home offices. It is strongly recommended for use with the SPA9000 Voice System.
NOTE A Wireless-G router is required if you are using wireless components such as the
WIP310 telephone.
WRV200 Front Panel
1
LED/Port Description
POWER
DMZ
INTERNET
Green: The router is receiving power.
Flashing Green: The router is running a diagnostic test.
Green: The router has an available DMZ port.
Flashing Green: The router is sending or receiving data
over the DMZ port.
Green: The router is connected to a Broadband Access
device at the indicated speed (10, 100, 1000).
Flashing Green: The router is transmitting or receiving
data over the INTERNET port.
Getting Started
Introducing Components of the SPA9000 Voice System
LED/Port Description
1
Wireless
Green: The router has a successful wireless connection.
Flashing Green: The Router is actively sending or
receiving data over the wireless network.
1-4 (Ethernet) These four LEDs correspond to the router’s four
Ethernet ports.
Green: The Router is connected to a device through the
corresponding port (1, 2, 3, or 4).
Flashing Green: The Router is actively sending or
receiving data over the corresponding port.
WRV200 Back Panel
Getting Started
Introducing Components of the SPA9000 Voice System
LED/Port Description
POWER This port is used to connect the router to AC power,
1
using the provided power cable.
RESET
The Reset button has two functions:
If the Router is having problems connecting to the
Internet, press the Reset button for just a second with a paper clip or a pencil tip. This is similar to pressing the Reset button on your PC to reboot it.
If you are experiencing extreme problems with the
router and have tried all other troubleshooting measures, press and hold in the Reset button for 10 seconds. This action restores the factory defaults and clears all of the Router’s settings, such as port forwarding or a new password.
INTERNET Use this port to connect the router to a Broadband
Access device.
1-4 (Ethernet) Use these ports to connect the router to network
devices, such as PCs, print servers, or additional switches.
Getting to Know the SLM224P Switch
The SLM224P switch has 24 10/100 Copper ports with two shared Gigabit copper or optical SFP ports (combo ports) for connecting the switch to the core network.
NOTE In this guide, the SLM224P switch is used in all examples and illustrations. However,
various Cisco switches can be used with the SPA9000 Voice System. Cisco recommends use of SLMxxxP, SRWxxxP and SRWxxxMP switch product families with the SPA9000 Voice System.
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