Linksys SPA9000-NA, SPA9000, SPA400, SPA922, SPA942 Installation And Configuration Manual
...
Linksys Voice System
Installation and Configuration
Using the Administration Web Server
SPA9000 IP Telephony System
SPA400 PSTN VoIP Gateway with Integrated Voice Mail Server
SPA9x2 IP Phones
INSTALLATION and
CONFIGURATION
GUIDE
Contents
1
2
About This Guide
Finding Information in PDF Files. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Finding Text in a PDF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Finding Text in Multiple PDF Files . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Started
LVS Solution Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Introducing LVS Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting to Know Your SPA9000 . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting to Know Your SPA400 . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting to Know Your SPA9xx Phones and Accessories . . . . . . . . . . 12
Getting to Know Your WRV200 Router . . . . . . . . . . . . . . . . . . . . 14
Getting to Know the SLM224P Switch. . . . . . . . . . . . . . . . . . . . . 16
5
8
4
Installation and Conguration Process Overview 13 8
Preparation 1
Site Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
System Design Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Bandwidth Requirements and Call Capacity. . . . . . . . . . . . . . . . . 19
Wide Area Network (WAN) Quality of Service . . . . . . . . . . . . . . . . 20
Network Setup Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
NAT Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Local Area Network Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Deployment Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
ITSP Service without Local PSTN Access or Voice Mail . . . . . . . . . . . 22
9
LVS with ITSP Service, PSTN Access and Local Voice Mail Service . . . . 23
Linksys Voice System Installation and Configuration Guide i
Contents
ITSP Service, PSTN and ISDN Access and Local Voice Mail Service . . . 24
Services and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Basic Services and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . 25
Linksys Equipment and Services . . . . . . . . . . . . . . . . . . . . . . . . 25
Downloading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting the LVS Equipment 25 8
Connecting and Conguring the Switch. . . . . . . . . . . . . . . . . . . . . 28
Connecting the Switch to the Router . . . . . . . . . . . . . . . . . . . . . 28
Conguring the Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing the SPA9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting the SPA9000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Upgrading the Firmware for the SPA9000 . . . . . . . . . . . . . . . . . . 32
Setting Up the WAN Connection for the SPA9000 . . . . . . . . . . . . . 35
Installing the IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting an IP Phone to the Switch . . . . . . . . . . . . . . . . . . . . 37
Performing a Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting Optional Devices. . . . . . . . . . . . . . . . . . . . . . . . . . 38
Upgrading the Firmware for the IP Phones. . . . . . . . . . . . . . . . . . 38
Installing the SPA400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Connecting the SPA400 to the Switch. . . . . . . . . . . . . . . . . . . . . 41
Conguring the SPA400 Network Connection. . . . . . . . . . . . . . . . 41
Upgrading the Firmware for the SPA400 . . . . . . . . . . . . . . . . . . . 42
Conguring Phone Service and Voice Mail 46 5
Conguring the SPA9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Conguring General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Conguring Internet Phone Service (ITSP) on the SPA9000 . . . . . . . 46
Linksys Voice System Installation and Configuration Guide ii
Contents
Conguring SPA9000 Connectivity with the SPA400 for PSTN and Voice
Mail Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Conguring SPA9000 Connectivity for PSTN Access Only. . . . . . . . . 51
Conguring the SPA400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Conguring the SPA400 Network Connection. . . . . . . . . . . . . . . . 52
Conguring the SPA400 to Communicate with the SPA9000. . . . . . . 53
Conguring the Voice Mail Server and Voice Mail Users. . . . . . . . . . 55
Setting Up Each Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Enabling Remote Voice Mail Access (Optional) . . . . . . . . . . . . . . . . . 59
Conguring Third-Party ISDN Gateways (Optional) . . . . . . . . . . . . . . 60
Outbound Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Conguring Steering Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Typical Outbound Call Routing Examples . . . . . . . . . . . . . . . . . . 63
Conguring Inbound Call Routing . . . . . . . . . . . . . . . . . . . . . . . . 64
Routing Calls to the Auto Attendant (Default). . . . . . . . . . . . . . . . 64
Routing Calls to a Receptionist, Extension, or Hunt Group . . . . . . . . 65
Using Direct Inward Dialing to Phone Extensions . . . . . . . . . . . . . 66
Conguring Special Features 67 8
Using the Internal Music Source for Music On Hold . . . . . . . . . . . . . . 68
Conguring Shared Line Appearances . . . . . . . . . . . . . . . . . . . . . . 69
About Shared Line Appearances . . . . . . . . . . . . . . . . . . . . . . . . 69
Conguring Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Hunt Group that Rings All Stations . . . . . . . . . . . . . . . . . . . . . . 71
Hunt Group that Rings Stations Individually. . . . . . . . . . . . . . . . . 72
Conguring the SPA932 Sidecar to Work with the SPA9000 . . . . . . . . . 75
Localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Requirements for Localization . . . . . . . . . . . . . . . . . . . . . . . . . 77
Auto Attendant Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Linksys Voice System Installation and Configuration Guide iii
Contents
Localizing the Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Localizing the Phone Display Language . . . . . . . . . . . . . . . . . . . 80
Localizing the Call Progress Tones for the SPA9000 and the SPA9xx
Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Localizing the SPA400 Voice Mail Prompts . . . . . . . . . . . . . . . . . . 86
Localizing the SPA400 Call Disconnect (Call Processing) Tones . . . . . 88
Localizing the SPA400 Caller ID Method . . . . . . . . . . . . . . . . . . . 90
Installation Workbook 9A 1
Additional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Additional Installation and Conguration Notes . . . . . . . . . . . . . . . 103
C
Troubleshooting 10B 4
Contacts 11
North American Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Global Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
0
Linksys Voice System Installation and Configuration Guide iv
About This Guide
Finding Information in PDF Files
About This Guide
This guide helps you to prepare your site and to complete the basic installation and configuration of
the Linksys Voice System. This guide describes the LVS solution and its components. It also presents
step-by-step instructions to help you to install and configure the system, to select the features that
the business needs, to verify the installation, and to resolve any problems that occur.
Finding Information in PDF Files
The PDF Find/Search tool lets you find information quickly and easily online. You can:
Search an individual PDF. •
Search multiple PDFs at once (for example, all PDFs in a specific folder or disk drive). •
Perform advanced searches. •
Finding Text in a PDF
Enter your search terms in the 1. Find box on the toolbar.
NOTE: By default, the Find box is available at the right end of the Acrobat toolbar. If the Find tool
does not appear, choose Edit > Find.
Optionally, click the arrow next to the 2. Find text box to refine your search by choosing special
options such as Whole words only.
Press 3. Enter. Acrobat displays the first instance of the search term. Press Enter again to continue
to more instances of the term.
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored on your PC or local
network. The PDF files do not need to be open.
Start Acrobat Professional or Adobe Reader. 1.
Choose 2. Edit > Search. Alternatively, click the arrow next to the Find box and then choose Open
Full Acrobat Search.
In the 3. Search window, complete the following steps:
Enter the text that you want to find.a.
Choose b. All PDF Documents in.
From the drop-down box, choose c. Browse for Location.
Choose a directory on your computer or local network, and click d. OK.
If you want to specify additional search criteria, click e. Use Advanced Search Options, and
choose the options you want.
Click f. Search.
When the Results appear, click the plus sign (4. +) to open a folder, and then click any link to open
the file where the search terms appear.
NOTE: For more information about the Find and Search functions, see the Adobe Acrobat online
help.
Linksys Voice System Installation and Configuration Guide 5
About This Guide
Finding Information in PDF Files
Online Resources
Website addresses in this document are listed without http:// in front of the address because most
current web browsers do not require it. If you use an older web browser, you may have to add http://
in front of the web address.
Resource Website
Linksys www.linksys.com
Linksys International www.linksys.com/international
Glossary www.linksys.com/glossary
Network Security www.linksys.com/security
Copyright and Trademarks
Linksys is a registered trademark
or trademark of Cisco Systems, Inc.
and/or its affiliates in the U.S. and
certain other countries. Copyright
© 2007 Cisco Systems, Inc. All rights
reserved. Other brands and product
names are trademarks or registered
trademarks of their respective
holders.
Document Style Conventions
The following style conventions are used in this document.
Menus, Tabs, and Buttons: • Bold type is used to indicate the name of a button, menu, or tab in an
application.
Example: Click Submit All Changes to save your entries.
Screens, Page Areas, and Fields: • Italic type is used to indicate the name of screens, page areas,
and fields.
Example: Scroll down to the PBX Parameters area of the screen.
Data Input: • The Courier font is used to indicate characters that you should type into a field
exactly as printed in this guide.
Example: In the Mailbox Subscribe Expires field, type 30.
In this example, you would type the number 30 in the field.
Parameters: • Angle brackets and italic type indicate parameters that you need to replace with the
appropriate data.
Example: Type 800@<IP address of SPA400>:5090
In this example, you would type the characters 800@, followed by the IP address of your SPA400,
followed by a colon and the number 5090.
Linksys Voice System Installation and Configuration Guide 6
About This Guide
Finding Information in PDF Files
Related Documents
This guide is part of a complete suite of documentation that is available to assist you in using and
configuring Linksys devices. The following documents are of special interest to LVS administrators.
These documents and more are available at Linksys.com.
Document Title Description Intended Audience
Linksys Voice System Administration
Guide
Linksys Phone Administration Guide Configuration and •
Linksys SPA9x2 Phone User Guide Phone setup •
Linksys Analog Telephone Adapter
Administration Guide
User Guide for chosen switch
User Guide for chosen router
Administration and •
configuration of system
features using the SPA9000 and
SPA400
Deployment options for ITSP, •
PSTN, and ISDN services
SPA9000, SPA400, SPA900 series •
phones
management of SPA9x2 series
IP phones
Deployment options with or •
without the SPA9000 IP PBX
SPA9x2 series IP phones •
Phone features •
SPA9x2 series IP phones •
Administration and use of •
Linksys ATAs
PAP2T, SPA2102, SPA3102, •
SPA8000, AG310, RTP300,
WRP400, and WRTP54G
VARs and Service Providers
VARs and Service Providers
VARS and phone end-users
VARS, system administrators, and
Service Providers
Linksys Voice System Installation and Configuration Guide 7
Getting Started
LVS Solution Overview
1
Getting Started
Before you start installing and configuring your system, you need to become familiar with the
features of the Linksys Voice System and the equipment and services that are required to meet the
needs of the business.
This chapter is essential reading before you begin installing the equipment or configuring the system.
Refer to the following topics:
• “LVS Solution Overview ” on page 8
• “Introducing LVS Equipment” on page 9
LVS Solution Overview
The Linksys Voice System (LVS) is an affordable, feature-rich, multi-line voice over IP (VoIP) telephone
system that provides sophisticated communication services to small business users. The LVS uses
standard TCP/IP protocols and can provide global connectivity through any Internet Telephony
Service Provider (ITSP) that supports Session Initiation Protocol (SIP).
The IP PBX system (SPA9000) provides powerful business-class services on a small business budget.
The system capitalizes on VoIP service savings for long distance outbound and toll-free inbound
calling. Features include Auto Attendant, shared line appearances, configurable call routing, multiple
DID numbers per VoIP line, call hunting (sequential, round robin, random), call park/unpark, call
transfer, call forward, group paging, call pick-up, music on hold, “find me” service, Do Not Disturb,
call hold, call waiting, and more. Administrative tasks can be performed using an Interactive Voice
Response system or a built-in Web Server.
With the optional SPA400 PSTN Gateway, the LVS provides full inter-connectivity with the Public
Switched Telephone Network (PSTN). Thus, a small business can maintain its legacy PSTN lines and
existing telephone numbers. The SPA400 also provides an integrated local voice mail server for up to
32 individual mail boxes.
Additional third party products such as Mediatrix® 4400 ISDN VoIP Gateways and Plantronics® and
GNNetcom®/Jabra® headsets provide enhanced connectivity for supporting additional business
deployment scenarios. Please contact your linksys distributor or sales representative for further
information on Linksys LVS third party products.
Linksys Voice System Installation and Configuration Guide 8
LVS Solution Overview
SPA9xx IP Phones
SLM224P Switch SPA9000 IP PBX
WRV200 Router
Internet
Integrated
Access Device
Analog
Phone Lines
SPA400
for Voice Mail
SPA400
for PSTN Access
Analog Phones
or Fax Machines
Getting Started
Introducing LVS Equipment
As illustrated, the complete LVS solution typically includes the SPA9000 IP PBX system, the SPA400
PSTN gateway with voice mail, and several SPA9xx series IP phones. The system has VoIP telephone
service through an Internet Telephony Service Provider (ITSP) but also supports legacy telephone
lines (PSTN lines) through the SPA400.
The following devices can be connected to an LVS system:
Analog phones, fax machines: • Up to two analog phones or fax machines can be connected to
the VoIP network through the SPA9000.
Telephone service through PSTN or ITSP lines, or both: •
ITSP VoIP Service: – The SPA9000 can be configured to subscribe to an Internet Telephone
Service Provider for VoIP service. Up to four different ITSP accounts can be configured.
PSTN Analog Phone Access: – The SPA400 can accommodate up to four PSTN lines, to support
legacy phone numbers. Typically, one SPA400 is reserved for voice mail service. If your system
has ITSP service, you can add up to two SPA400 devices with a total of 8 PSTN lines. If your
system does not have ITSP service, you can add a third SPA400 device with 4 additional PSTN
lines, for a total of 12 PSTN lines.
IP phones: • The SPA9000 supports up to 16 IP Phones, with firmware version 5.2.5 installed on the
SPA9000.
Introducing LVS Equipment
This chapter describes the features of the LVS equipment, including the SPA9000, the SPA400, and the
various models of SPA9xx phones.
• “Getting to Know Your SPA9000 ” on page 10
• “Getting to Know Your SPA400 ” on page 11
• “Getting to Know Your SPA9xx Phones and Accessories” on page 12
Linksys Voice System Installation and Configuration Guide 9
Getting Started
Introducing LVS Equipment
•
“Getting to Know Your WRV200 Router” on page 14
• “Getting to Know the SLM224P Switch” on page 16
Getting to Know Your SPA9000
The SPA9000 is an IP PBX system with high-end features comparable to traditional large business
voice services. This section describes the LEDs on the front panel and the ports on the back panel of
the device.
SPA9000 Front Panel
LED Description/Notes
Power Green: The device is receiving power and is connected to the Internet. •
Internet Green: The device is connected to the Internet. •
Phone 1, Phone 2 Green: The phone is on hook and is registered with an active Internet •
Flashing Green: The device is receiving power but is not connected to the •
Internet.
Unlit: The device is not receiving power. •
Flashing Green: The device is experiencing network activity. •
Unlit: The device is not connected to the Internet. •
phone service account.
Unlit: The phone is on hook but is not registered with an active Internet •
phone service account.
Flashing Green: The phone is off hook. •
Linksys Voice System Installation and Configuration Guide 10
Getting Started
Introducing LVS Equipment
SPA9000 Back Panel
Port Description/Notes
Phone 1, Phone 2 Use these ports to connect analog phones or fax machines to your IP phone
account.
Ethernet Use this port to connect a computer for administration of the SPA9000.
Internet Use this port to connect the SPA9000 to the Local Area Network (LAN). The
cable may be connected to a switch, router or Integrated Access Device.
Power Use this port to connect to the external Power adapter (PA100).
Getting to Know Your SPA400
The SPA400 provides the SPA9000 access to the PSTN by connecting the FXO ports to analog lines.
The SPA400 sets up and tears down calls between the PSTN and IP phones, offering seamless
telephone service with Linksys VoIP equipment.
The SPA400 also has a built-in voice mail server.
This section describes the LEDs on the front panel and the ports on the back panel of the device.
SPA400 Front Panel
LED Description/Notes
Power Steady green: The SPA400 is receiving power and is connected to the •
Internet.
Flashing: The SPA400 is not connected to the Internet, booting, or •
upgrading firmware.
Status Steady green: The SPA9000 is registered to the SPA400. •
Flashing: The SPA9000 is not registered to the SPA400. •
Ethernet Steady green: The SPA400 has an active connection through the Ethernet •
port.
Flashing: Network activity is occurring over the Ethernet port. •
Linksys Voice System Installation and Configuration Guide 11
LED Description/Notes
Line 1, 2, 3, 4 Steady green: The line is active. •
USB Steady green: The USB voice mail module is registered. •
SPA400 Back Panel
Getting Started
Introducing LVS Equipment
Flashing: The line is ringing. •
Off: The line is idle. •
Off: No module is detected. •
Port Description/Notes
USB Use this port for the USB voice mail module, which contains the voice
mail prompts and provides the storage location for saving voice mailbox
messages.
Ethernet Use this port to connect to the Local Area Network (LAN) for communications
with SPA9000.
Line 1, 2, 3, 4 These FXO ports are used to connect to an analog phone lines.
Reset This button is used to reset the device.
Power Use this port to connect to the external Power adapter (PA100).
Getting to Know Your SPA9xx Phones and Accessories
Linksys provides are variety of phone models to suit the needs of small businesses. The following
table provides a comparison of the various SPA9xx phones.
Product Name RJ-45 Voice Lines Additional
Features/Notes
SPA922* 2 1 One-line IP phone with
Power over Ethernet (PoE)
support
SPA942*
Linksys Voice System Installation and Configuration Guide 12
2 4 Four-line IP phone with
Power over Ethernet (PoE)
support
Getting Started
Introducing LVS Equipment
Product Name RJ-45 Voice Lines Additional
Features/Notes
SPA962* 2 6 Six-line IP Phone with high-
resolution color display and
Power over Ethernet (PoE)
support
SPA932
POES5
WBP54G
— — Attendant console (sidecar)
for SPA962 with 32 buttons
and LEDs for monitoring and
call transfer
1 N/A Provides an 802.3af PoE port
for connection back to a PoE
switch for SPA9000, SPA400
and SPA9x1 phones
1 N/A Converts your IP phone into
a wireless device, so it can
connect to your wireless
network without an Ethernet
cable
*NOTE: PoE units (SPA922, SPA942, and SPA962) do not come with an external power adapter. The
PA100 power supply must be ordered separately if you are not using a PoE switch.
Linksys Voice System Installation and Configuration Guide 13
Getting Started
Introducing LVS Equipment
Getting to Know Your WRV200 Router
WRV200 is a VPN router with a Wireless-G access point for small offices and home offices. It is strongly
recommended for use with the Linksys Voice System.
WRV200 Front Panel
LED/Port Description
Power Green: The router is receiving power. •
Flashing Green: The router is running a diagnostic test. •
DMZ Green: The router has an available DMZ port. •
Flashing Green: The router is sending or receiving data over the DMZ port. •
Internet Green: The router is connected to a Broad Band Access device at the •
indicated speed (10, 100, 1000).
Flashing Green: The router is transmitting or receiving data over the •
Internet port.
Wireless Green: The router has a successful wireless connection. •
Flashing Green: The Router is actively sending or receiving data over the •
wireless network.
1-4 (Ethernet) These four LEDs correspond to the router’s four Ethernet ports.
Green: The Router is connected to a device through the corresponding •
port (1, 2, 3, or 4).
Flashing Green: The Router is actively sending or receiving data over the •
corresponding port.
Linksys Voice System Installation and Configuration Guide 14
WRV200 Back Panel
Getting Started
Introducing LVS Equipment
LED/Port Description
Power The port is used to connect the router to AC power, using the provided power
cable.
Reset The Reset button has two functions: •
If the Router is having problems connecting to the Internet, press the •
Reset button for just a second with a paper clip or a pencil tip. This is
similar to pressing the Reset button on your PC to reboot it.
If you are experiencing extreme problems with the router and have tried •
all other troubleshooting measures, press and hold in the Reset button for
10 seconds. This action restores the factory defaults and clears all of the
Router’s settings, such as port forwarding or a new password.
Internet Use this port to connect the router to a Broad Band Access device.
1-4 (Ethernet) Use these ports to connect the router to network devices, such as PCs, print
servers, or additional switches.
Linksys Voice System Installation and Configuration Guide 15
Getting Started
Introducing LVS Equipment
Getting to Know the SLM224P Switch
The SLM224P switch has 24 10/100 Copper ports with two shared Gigabit copper or optical (SFP)
uplink interfaces for connecting the switch to the core network.
NOTE: In this guide, the SLM224P switch is used in all examples. However, various Linksys switches
can be used with the LVS. Linksys recommends use of SLMxxxP, SRWxxxP and SRWxxxMP switch
product families with the LVS.
SLM224P Front Panel
LED/Port Description
System Green: Power is being supplied to the switch. •
Solid Amber: The switch is performing the Power-On Self Test (POST). •
Link/Act (1-24) Green: The switch has a functional 10/100 Mbps network link through the •
corresponding port with an attached device.
Flashing: The switch is actively sending or receiving data over the •
corresponding port.
PoE (1-6, 13-18) Flashing Amber: Power is being supplied to an attached powered device •
(PD) on the corresponding port (1 through 6, 13 through 18).
100M (7-12, 19-24) Amber: The switch has a functional 100 Mbps connection on the •
corresponding port (7 through 12, 19 through 24) with an attached
device.
Link/Act (G1-G2) Green: Lights up to indicate a functional 10/100/1000 Mbps network link •
through the corresponding port (G1 through G2) with an attached device.
Flashing Green: The switch is actively sending or receiving data over the •
corresponding port.
Gigabit (G1-G2) Amber: The switch has a functional 1000 Mbps connection on the •
corresponding port with an attached device.
Reset To reboot the switch, press and hold the Reset button for approximately •
five seconds.
To reset the Switch settings to the factory defaults, press and hold the •
Reset Button for approximately ten seconds.
Ethernet (1-24) The Switch is equipped with 24 auto-sensing, Ethernet network ports, which
use RJ-45 connectors. The Fast Ethernet ports support network speeds of
10 Mbps, 100 Mbps, or 1000 Mbps. They can operate in half- and full-duplex
modes. Auto-sensing technology enables each port to automatically detect
the speed of the device connected to it (10 Mbps, 100 Mbps, or 1000 Mbps),
and adjust its speed and duplex accordingly.
G1-G2 The switch is equipped with 2 auto-sensing 10 Mbps, 100 Mbps, or 1000
Mbps Gigabit Ethernet network ports, which use RJ-45 connectors. They can
operate in half- and full-duplex modes.
mini-GBIC (1-2) The mini-GBIC (gigabit interface converter) port is a connection point for
a mini-GBIC expansion module, so the switch can be uplinked via fiber to
another switch.
Linksys Voice System Installation and Configuration Guide 16
Getting Started
Introducing LVS Equipment
SLM224P Back Panel
The back panel has one port, the Power port, which is used to connect the power cord.
Linksys Voice System Installation and Configuration Guide 17
Installation and Configuration Process Overview
2
Installation and Configuration Process Overview
This chapter provides an overview of the installation and configuration process.
PreparationA.
In Chapter 3, “Preparation”, you learn about the equipment and service requirements, bandwidth
requirements, call capacity, and related topics , to ensure that the system is well designed to meet the
needs of the customer. This chapter also describes basic procedures such as downloading firmware,
which should be completed before you begin installing the equipment.
Connecting the LVS EquipmentB.
In this phase, you physically connect the LVS equipment to the LAN. Chapter 4, “Connecting the LVS
Equipment” explains step-by-step how to connect the SPA9000, which provides the PBX service for
the phones, and the SPA400, which provides voice mail service and PSTN access. You also learn how
to install the IP phones and any accessories such as PoE adapters and wall-mount brackets.
You also upgrade the firmware with the new files that you downloaded during the Preparation phase.
Configuring Voice ServicesC.
After you connect the equipment, you need to configure voice features such as ITSP service, PSTN
access, and voice mail service. Chapter 5, “Configuring Phone Service and Voice Mail” guides you
through these steps. You also set up call routing for outbound and inbound calls.
Configuring Special Services and Localizing FilesD.
Now you are ready to begin configuring special services such as Music On Hold and the SPA962SPA932 receptionist phone. For customers outside North America, you need to localize the system.
Chapter 6, “ Configuring Special Features” guides you through the process of configuring these
services.
Linksys Voice System Installation and Configuration Guide 18
Preparation
Site Survey
3
Preparation
To ensure that the installation process goes smoothly, verify that you have the services, equipment,
and information described in the following sections. This chapter is essential reading before you
begin installing the equipment or configuring the system. Refer to the following topics:
• “Site Survey” on page 19
• “System Design Considerations” on page 19
• “Network Setup Review” on page 20
• “Deployment Scenarios” on page 22
• “Services and Equipment” on page 25
• “Downloading Firmware” on page 26
Site Survey
The site surveys consists of gathering relevant information about the customer, the existing
infrastructure, the network, the telephone equipment, and the available services. This survey helps
you to prepare for the installation of the LVS equipment (for example, ordering the LVS components
from the distribution channel) and to anticipate the design considerations. The site survey can be
conducted on the customer premises or remotely over the phone and e-mail.
Various site survey templates can be used. Appendix A, “Installation Workbook”, contains a site survey
template example, used to fill the customer information.
System Design Considerations
When installing and configuring the LVS, it is necessary to analyze and meet some design
considerations to ensure the best quality and user experience. The design considerations cover
available bandwidth and quality of service.
Bandwidth Requirements and Call Capacity
The available connection bandwidth determines the maximum number of simultaneous calls that
the system can support with the appropriate audio quality. Before installing and configuring the
LVS components, use this information to determine the maximum number of simultaneous VoIP
connections that the system can support. For asymmetric connections, such as ADSL, the maximum
number of calls is determined by the upstream bandwidth. In general it is a good practice to use
no more than 75% of the total available bandwidth for calls. This provides space for data traffic and
helps ensure good voice quality.
The following table provides the approximate bandwidth budget for different codecs.
Codec Approximate bandwidth budget
for each side of conversation
G.711 110 kbps 220 kbps 440 kbps 660 kbps 880 kbps
G.726-40 87 kbps 174 kbps 348 kbps 522 kbps 696 kbps
G.726-32 79 kbps 158 kbps 316 kbps 474 kbps 632 kbps
G.726-24 71 kbps 142 kbps 284 kbps 426 kbps 568 kbps
G.726-16 63 kbps 126 kbps 252 kbps 378 kbps 504 kbps
G.729 55 kbps 110 kbps 220 kbps 330 kbps 440 kbps
Linksys Voice System Installation and Configuration Guide 19
2 calls 4 calls 6 calls 8 calls
Preparation
Network Setup Review
NOTE: Some ITSP SIP trunk services limit the maximum number of simultaneous calls. Please check
with your Service Provider to understand the maximum number of simultaneous calls each SIP trunk
supports.
For more information about bandwidth calculation, refer to the following web sites:
http://www.erlang.com/calculator/lipb/
http://www.packetizer.com/voip/diagnostics/bandcalc.html
Wide Area Network (WAN) Quality of Service
You can choose from several types of broadband access technologies to provide symmetric or
asymmetric connectivity to a small business. These technologies vary on the available bandwidth and
on the quality of service. It is generally recommended that you use broadband access with a Service
Level Agreement that provides quality of service. If there is not a Service Level Agreement with regard
to the broadband connection quality of service, the downstream audio quality may be affected
negatively under heavy load conditions (bandwidth utilization beyond 80%). To eliminate or minimize
this effect, Linksys recommends one of the following actions:
For broadband connections with a bandwidth lower than 2 Mbps, perform the call capacity •
calculations by assuming a bandwidth value of 50% of the existing broadband bandwidth. For
example, in the case of a 2 Mbps uplink broadband connection, assume 1 Mbps. Limit the uplink
bandwidth in the Integrated Access Device to this value. This setting helps to maintain the
utilization levels below 60%, thus reducing jitter and packet loss.
Use an additional broadband connection for voice services only. A separate connection is required •
when the broadband connection services do not offer quality of service and when it is not
possible to apply the above mentioned utilization mechanism.
Network Setup Review
The Local Area Network (LAN) is the communication platform used by the LVS for allowing
communications among the telephone users and between the telephone users and the external
VoIP, PSTN or/and ISDN network services. This LAN is composed of the data wiring (UTP cabling),
networking equipment (switches and routers/access device) and the telecommunication (PSTN or
ISDN) lines.
The Local Area Network (LAN) may be already installed or it can be installed and configured at the
time of installing the LVS system. Below are the general recommendations for Local Area Networks
running LVS communications:
Infrastructure, Cabling and PSTN/ISDN Lines:
AC outlets: • Ensure there is an AC outlet available for every LAN and LVS component that requires
AC power. If you are using a Power over Ethernet switch, SPA9x2 phones do not require an AC
outlet as they are powered by the switch.
Ethernet cabling: • Ensure there is a Ethernet cabling system and outlets setup for every LVS
component to install. It is recommended that Ethernet cables are UTP CAT 5e or better.
PSTN and ISDN lines: • Ensure that the lines are operative and that any features, such as caller
identification, operate properly before starting the installation. Ensure that the cables are available
in the location where you are installing the LVS components.
UPS: • If you are using an Uninterrupted Power Supply (UPS) mechanism, ensure that the LVS
design is covered by the UPS by securing the router and switch AC connections, and the LVS
components, by using the Power over Ethernet adapter (POES5) for the non-POE products
(SPA9000, SPA400, SPA9x1 phones). Also ensure that devices such as the WAN modem, CSU/DSU,
or DDS modem are connected to the UPS.
Linksys Voice System Installation and Configuration Guide 20
Preparation
Quality of Service
NAT Mapping
Network Address Translation (NAT) is a function that allows multiple devices to share the same public,
routable, IP address to establish connections over the Internet. NAT is present in many broadband
access devices to translate public and private IP addresses. To enable VoIP to co-exist with NAT, some
form of NAT traversal is required.
Some ITSPs provide NAT traversal, but some do not. If your ITSP does not provide NAT traversal, you
have several options.
NAT mapping with SIP-ALG router •
Use a router such as the WRV200, which has a SIP ALG (Application Layer Gateway). With a SIP ALG
in the router, you have more choices in selecting an ITSP.
ITSP that supports NAT mapping through a Session Border Controller •
With NAT mapping provided by the ITSP, you have more choices in selecting a router.
NAT mapping with the SPA9000 EXT IP setting •
Configuring NAT mapping in the SPA9000 is recommended only if the ITSP network does not
provide a Session Border Controller functionality. In this case, and if the external (public) IP
address is static, then it is recommended to perform a static (permanent) mapping on SPA9000.
Instructions are available in the LVS Administration Guide.
Configuring NAT Mapping with STUN •
Configuring NAT mapping in the SPA9000 is recommended only if the ITSP network does not
provide a Session Border Controller functionality. In this case, and if the external (Public) IP
address is assigned dynamically by the network (and the router uses asymmetric NAT mechanism),
it is possible to use STUN as a mechanism to discover the NAT mapping in SPA9000. This is
considered a practice of last resort and should be used only if the other methods are unavailable.
For more information, see the LVS Administration Guide.
Quality of Service
Linksys recommends using the LVS with QoS-capable networking equipment that can prioritize
the VoIP application traffic. QoS features are available on many Linksys data networking switches
(such as the SLM224P) and routers (such as WRV200). A QoS-enabled router prioritizes the packets
going upstream to the Internet Service Provider. QoS can be enforced using either DSCP IP TOS
(recommended for its simplified setup) or 802.1 Q/p VLAN ID and priority setting.
Instructions for the SLM224P are provided in this guide.
Local Area Network Design
Use the following guidelines to manage the LAN setup for the LVS.
Ensure that all LVS components are located in the same local area network subnet. •
Although all LVS components support static IP addressing, we recommend the use of a DHCP •
server, as a means to easily add IP telephones to the system. Ensure that the DHCP server
can assign up to enough IP addresses to serve the LVS phones and the existing networked
components such as PCs, servers, and so on.
If using DHCP, use a long lease time. LVS components may reboot on the event of an IP address •
change because of lease time expiration.
Use stable DNS server addresses for URL name resolution. Your Internet Service Provider can •
provide the primary and secondary DNS server IP addresses.
Linksys Voice System Installation and Configuration Guide 21
Preparation
SPA9xx IP Phones
SLM224P Switch
SPA9000 IP PBX
WRV200 Router
Internet
Integrated
Access Device
Deployment Scenarios
Deployment Scenarios
To ensure that the system meets the customer’s needs, consider the requirements for PSTN access,
VoIP service, voice mail, and legacy equipment such as analog phones and fax machines. Also
consider the number of IP phones that are required to handle the expected call volume.
ITSP Service without Local PSTN Access or Voice Mail
In this scenario, the customer requires a robust phone system but is not using VoIP services. The LVS
is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another
SPA400 for local voice mail service. Four phones are connected at this time, but the LVS can be
expanded to include up to 16 SPA9xx IP phones. Optionally, analog phones or fax machines (not
illustrated) can be connected to the two phone ports on the SPA9000.
Linksys Voice System Installation and Configuration Guide 22
Preparation
SPA9xx IP Phones
SLM224P Switch SPA9000 IP PBX
WRV200 Router
Internet
Integrated
Access Device
Analog
Phone Lines
SPA400
for Voice Mail
SPA400
for PSTN Access
Deployment Scenarios
LVS with ITSP Service, PSTN Access and Local Voice Mail Service
In this scenario, a customer wants to use ITSP service for reduced long distance fees but needs
to support legacy local telephone numbers (for example, to receive calls over the original-legacy
telephone number, or to route local telephone calls). This customer also prefers local voice mail
service. The solution is to deploy LVS with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice
mail service, and one or two additional SPA400 units for PSTN access (four FXO ports per unit), and up
to 16 SPA9xx phones. Optionally, analog phones and fax machines can be added.
Linksys Voice System Installation and Configuration Guide 23
Preparation
SPA9xx IP Phones
SLM224P Switch SPA9000 IP PBX
WRV200 Router
Internet
Integrated
Access Device
Analog
Phone Lines
SPA400
for Voice Mail
SPA400
for PSTN Access
Mediatrix® 4402
BRI Gateway
ISDN
Phone Lines
System Design Considerations
ITSP Service, PSTN and ISDN Access and Local Voice Mail Service
In this scenario, the customer takes full advantage of the LVS solution, with the SPA9000 IP PBX, VoIP
service, one SPA400 unit for voice mail service, and one additional SPA400 unit for PSTN access (four
FXO ports per unit), one ISDN Gateway for ISDN BRI access (up to four BRI ports per unit), and up to 16
SPA9xx IP phones. Optionally, analog phones and fax machines can be added.
Linksys Voice System Installation and Configuration Guide 24
Services and Equipment
Services and Equipment
To install and configure LVS, you need the following services and equipment.
Basic Services and Equipment
The following basic services and equipment are required:
An Integrated access device or modem for broadband access to the Internet; business grade •
account recommended
Internet Telephony Service Provider (ITSP) for Voice Over IP telephone service •
You must have at least the following information about your account:
SIP Proxy (IP address or name) –
Account Information and Password –
Computer with Microsoft Windows XP or Windows Vista (for system configuration) •
Analog phone for administrative use with the SPA9000 Interactive Voice Response (IVR) system •
Preparation
Uninterruptible Power Source (UPS), recommended for devices such as the Integrated Access •
Device, network switch, router, and PoE switch to ensure continuous operation during a power
failure
Linksys Equipment and Services
The following LVS equipment is recommended:
SPA9000 IP PBX •
One SPA9000 unit is required for IP PBX features. Only one SPA9000 is supported.
SPA400 PSTN Gateway and Voice Mail Server •
It is recommended that you install one SPA400 unit exclusively for voice mail service and one or
more additional SPA400 units for PSTN access. Each unit has four FXO ports and occupies one line
interface on the SPA9000. With ITSP service taking one line interface on the SPA9000, up to three
SPA400 units can be installed. With no ITSP service, up to four SPA400 units can be installed.
SPA9xx series IP phones •
The SPA9x1 series phones require access to power outlets. The SPA9x2 series phones can receive
power from a Power over Ethernet (PoE) switch and are not supplied with power supplies. If you
are not using the recommended PoE switch, you need to purchase a suitable power supply or
power injector for the SPA9x2 phones.
Switch (example: SLM224P) •
Router (example: WRV200) •
Optional POES5 Power over Ethernet adapters, for providing POE-derived power to non-POE LVS •
devices such as SPA9000, SPA400 and SPA9x1, in case UPS is available.
Optional WBP54G Wireless-G adapter, for providing Wireless client functionality to IP Phones, if •
required to connect a phone to the LAN using Wireless technology.
Linksys Voice System Installation and Configuration Guide 25
Preparation
Downloading Firmware
Downloading Firmware
Before installing and configuring your system, download the latest firmware for your SPA9000,
SPA400 (if present), and SPA9xx phones.
This guide supports the following firmware releases. The installed firmware must be at least the
indicated in the table below.
Product Firmware Version
SPA9000 5.2.5
SPA400 1.0.1.4
SPA922/942/962 5.2.8
SPA901 5.1.5
SPA921/SPA941 5.1.8
Start Internet Explorer, and enter the following URL: 1. http://www.linksys.com
From the menu at the top of the page, select 2. Support > Technical Support.
Click 3. Choose a Product.
NOTE: If you are visiting the site for the first time, you may be prompted to choose your location
before continuing.
On the 4. Select Product Category page, choose IP PBX from the Voice over IP (VoIP) drop-down list.
On the 5. Choose The Device page, choose SPA9000.
Under 6. Downloads, choose the Click Here link.
Choose the version in the drop-down list.7.
Under 8. Firmware, click the link for the latest version of the firmware.
NOTE: If you are using Windows XP Service Pack 2 (SP2) and Internet Explorer, you may see the
“Pop-up blocked” message in your browser information bar. If you see this message, click the
information bar and select Temporarily Allow Pop-ups. Then click the link again.
Click 9. Save in the File Download dialog box that appears.
In the 10. Save As dialog box, choose a location for the file and then click Save.
When the download is complete, if prompted, click 11. Close.
NOTE: The name of the file depends on the firmware file of your device. If the firmware file you
download is in zip format, double-click the file and extract its contents to a single folder or to the
desktop. To extract the firmware file from the archive, use a utility such as WinZip, or use the builtin decompression features of Windows XP.
Linksys Voice System Installation and Configuration Guide 26
Continue as needed for the other devices in your LVS:12.
SPA400 –
Click a. Choose A Product in the left navigation pane.
On the b. Choose A Product page, choose IP PBX from the Voice over IP (VoIP) drop-down list.
Choose c. SPA4000 on the Choose The Device page.
On the SPA400 page, choose the d. Click Here link under Downloads.
Choose the version in the drop-down list.e.
Under f. Firmware, click the link for the latest version of the firmware.
Save the file.g.
SPA9xx IP Phones
–
Click a. Choose A Product in the left navigation pane.
On the b. Choose A Product page, choose VoIP Phones from the Voice over IP (VoIP) drop-
down list.
On the c. Choose The Device page, scroll down to the end of the page. Choose the correct
model from the drop-down list for the SPA9xx phones.
Preparation
Downloading Firmware
NOTE: There are separate drop-down lists for the SPA962 and the SPA932.
On the SPA400 page, choose the d. Click Here link under Downloads.
Choose the version in the drop-down list.e.
Under f. Firmware, click the link for the latest version of the firmware.
Save the file.g.
NOTE: You will install the firmware after connecting the devices.
Linksys Voice System Installation and Configuration Guide 27
Connecting the LVS Equipment
Internet
Integrated
Access Device
Router
Administration
Computer
Connecting and Configuring the Switch
4
Connecting the LVS Equipment
This chapter explains how to connect your equipment and upgrade the firmware. Connect the
equipment in the described order. At the end of each section, you verify that the installation is
progressing correctly.
• “Connecting and Configuring the Switch” on page 28
• “Installing the SPA9000” on page 31
• “Installing the IP Phones” on page 36
• “Installing the SPA400” on page 40
Connecting and Configuring the Switch
Before installing any LVS equipment, you need to connect the SLM224P Ethernet switch to a network
broadband router or Integrated Access Device (IAD). (If the site is not already equipped with another
broadband router/IAD, Linksys recommends the use of the WRV200 broadband router to connect to
the access device.)
NOTE: In this guide, the Linksys SLM224P switch is used in all examples. However, various Linksys
switches can be used with LVS. Linksys recommends use of SLMxxxP, SRWxxxP and SRWxxxMP switch
product families with LVS. For more information, visit www.linksys.com..
• “Connecting the Switch to the Router” on page 28
• “Configuring the Switch” on page 29
Connecting the Switch to the Router
In this procedure, you connect the switch to the router and a power source.
Connect an Ethernet network cable to one of the Ethernet ports on your router. Then connect the 1.
other end of the cable to an Ethernet port on the switch.
Connect an administrative computer to an Ethernet port on the switch. The PC needs to have an 2.
IP address on the same network as the switch, which has a default IP address of 192.168.1.254.
Linksys Voice System Installation and Configuration Guide 28
Connecting the LVS Equipment
Connecting and Configuring the Switch
Connect the power cord to the power port, and then connect the power adapter to an electrical 3.
outlet.
The Power LED is solid amber during the Power-On Self Test (POST). Then the LED is solid green.
You are ready to configure the switch.
Configuring the Switch
You need to enable port fast to facilitate the broadcast communications between the SPA9000 and
the phones. You also need to configure the Quality of Service settings to help to prevent network
delays affecting voice communications.
Enable spanning tree and port fast. •
NOTE: If the switch does not provide a way to enable port fast, then you must disable spanning
tree. The preferred method is to enable spanning tree and port fast.
Enable QoS with DSCP. •
Enabling Port Fast on the SLM224P Switch
To avoid timing issues related to Spanning Tree Protocol (STP) and to allow multicasting to work
correctly for LVS, enable port fast on the switch ports that will be connected to the SPA9000 and the
SPA9xx IP phones.
When Port Fast is enabled, Fast Link mode is active. In Fast Link mode, the Port State is automatically
placed in the forwarding state when the port link is up. Fast Link optimizes the STP protocol
convergence. STP convergence can take 30-60 seconds in large networks.
Choose the ports that you will use to connect the SPA9000 and the IP phones. 1.
Connect the administration computer to the switch.2.
Start Internet Explorer, and enter the IP address of the switch.3.
NOTE: The default IP address of the switch is 192.168.1.254. The default User ID is admin, with no
password. After you log on, the Home page appears.
Click 4. Spanning Tree tab > STP Port Settings.
From the 5. Port drop-down list, choose the port number for the SPA9000.
Make sure that the 6. Enable STP check box is checked, to enable STP on the port.
From the 7. Port Fast drop-down list, choose Enable.
Click 8. Update.
Repeat the previous steps, to enable Port Fast on each port where an IP phone or a SPA400 will be 9.
connected.
Click 10. Save Settings.
Linksys Voice System Installation and Configuration Guide 29
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