Liftmaster 838355W-267, 8360WLB, 8365W-267, 8365W, 8360WL User Manual

...

Wi-Fi® Garage Door Openers

Belt Drive Models 8355W•8355W-267 Chain Drive Models 8360W•8360WL•8360WLB•8365W•8365W-267

FOR RESIDENTIAL USE ONLY

• Please read this manual and the safety materials carefully!

• The door WILL NOT CLOSE unless the Protector

System

is connected and properly aligned.

• Periodic checks of the garage door opener are required to ensure safe operation.

• This garage door opener is ONLY compatible with

myQ

and Security+ 2.0® accessories.

• DO NOT install on a one-piece door if using devices or features providing unattended close. Unattended devices and features are to be used ONLY with sectional doors.

• Attach warning labels to the location indicated on label.

Take a photo of the camera icon

including the points ( ).

LiftMaster 300 Windsor Drive Oak Brook, IL 60523

Send it in by texting the photo to 71403 (US) or visit www.liftmaster.photo (Global)

Table of Contents

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Carton Inventory Models 8355W and 8355W-267 . . . . . . . . . . . . . . . . . . 6

Carton Inventory Models 8360W 8360WL and 8360WLB . . . . . . . . . . . . 7

Carton Inventory Models 8365W and 8365W-267 . . . . . . . . . . . . . . . . . . 8

Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Models 8355W and 8355W-267 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Models 8360W 8360WL 8360WLB 8365W and 8365W-267 . . . . . . . . 10

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Install the Door Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Install the Protector System

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Battery Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Repair Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Models 8355W and 8355W-267 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48-49

Models 8360W 8360WL and 8360WLB . . . . . . . . . . . . . . . . . . . . . . 50-51

Models 8365W and 8365W-267 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52-53

Preparation

myQ® Serial Number:

myQ® Serial Number

Product Serial Number

Product Serial Number:

Date of Purchase:

/ /

myQ®Serial Number

Write down the following information for future reference:

Safety Symbol and Signal Word Review

This garage door opener has been designed and tested to offer safe service provided it is installed, operated, maintained and tested in strict accordance with the instructions and warnings contained in this manual. When you see these Safety Symbols and Signal Words on the following pages, they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them. The hazard may come from something mechanical or from electric shock. Read the warnings carefully.

Mechanical

Electrical

When you see this Signal Word on the following pages, it will alert you to the possibility of damage to your garage door and/or the garage door opener if you do not comply with the cautionary statements that accompany it. Read them carefully.

WARNING: This product can expose you to chemicals including lead, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov

Unattended Operation

The Timer-to-Close (TTC) feature, the myQ Smartphone Control app, and myQ Garage Door and Gate Monitor are examples of unattended close and are to be used ONLY with sectional doors. Any device or feature that allows the door to close without being in the line of sight of the door is considered unattended close. The Timer-to-Close (TTC) feature, the myQ Smartphone Control, and any other myQ devices are to be used ONLY with sectional doors.

Preparation

Check Signal Strength. If you see:

Wi-Fi signal is strong.

The garage door opener will connect to your Wi-Fi network.

Wi-Fi signal is weak.

The garage door opener may connect to your Wi-Fi network. If not, try one of the options below to improve the Wi-Fi signal:

No Wi-Fi signal.

The garage door opener will not be able to connect to your Wi-Fi network. Try one of the options below to improve the Wi-Fi signal:

• Move your router closer to the garage door opener to minimize interference from walls and other objects

• Buy a Wi-Fi range extender

Torsion Spring

Extension Spring

Before You Connect with Your Smartphone

Monitor and control your garage door from anywhere using the myQ app. You will need:

l Wi-Fi enabled smartphone, tablet or laptop l Broadband Internet Connection

Wi-Fi signal in the garage (2.4 Ghz, 802.11b/g/n required)

l Password for your home network (router's main account, not guest network)

Test the Wi-Fi Signal Strength

Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device in the place where your garage door opener will be installed and check the Wi-Fi signal strength.

For compatible router specifications and help, visit LiftMaster.com/customer-support. See page 36 to connect the garage door opener to a mobile device.

Check the Door

To prevent possible SERIOUSINJURYor DEATH:

l ALWAYS call a trained door systems technician if garage door binds, sticks, or

is out of balance. An unbalanced garage door may NOT reverse when required.

l NEVER try to loosen, move or adjust garage door, door springs, cables,

pulleys, brackets or their hardware, ALLof which are under EXTREME tension.

l Disable ALLlocks and remove ALLropes connected to garage door BEFORE

installation and operating garage door opener to avoid entanglement.

l DO NOT install on a one-piece door if using devices or features providing

unattended close. Unattended devices and features are to be used ONLY with sectional doors.

To prevent damage to garage door and opener:

l ALWAYS disable locks BEFORE installing and operating the opener. l ONLY operate garage door opener at 120V, 60Hz to avoid malfunction and

damage.

Before you begin:

1. Disable locks and remove any ropes connected to the garage door.

2. Lift the door halfway up. Release the door. If balanced, it should stay in place, supported entirely by its springs.

3. Raise and lower the door to check for binding or sticking. If your door binds, sticks, or is out of balance, call a trained door systems technician.

4. Check the seal on the bottom of the door. Any gap between the floor and the bottom of the door must not exceed 1/4" (6 mm). Otherwise, the safety reversal system may not work properly.

5. The opener should be installed above the center of the door. If there is a torsion spring or center bearing plate in the way of the header bracket, it may be installed within 4feet (1.2 m) to the left or right of the door center. See page 11.

Preparation

3/16

5/32

5/16

7/16

1/2

5/8

9/16

1/4

7/16

Tools Needed

Preparation

Not Provided

Not Prov

ided

Carton Inventory

Models 8355W and 8355W-267

Accessories will vary depending on the garage door opener model purchased. Depending on your specific model, other accessories may be included with your garage door opener. The instructions for these accessories will be attached to the accessory and are not included in this manual. The images throughout this manual are for reference

and your product may look different.

A. Header bracket B. Pulley and bracket C. Door bracket

D. Curved door arm

E. Straight door arm

F. Trolley G. Emergency release rope and handle H. Rail

I. Garage door opener

J. Sprocket cover with hex screws

K. Belt L. Door control

M. White and red/white wire

N. The Protector System

Safety reversing sensors with white and white/black wire attached: Sending senor (1), receiving sensor (1), and safety sensor brackets (2)

O. Safety labels and literature

P. Rail grease

Hardware

Installation

Hex Bolt 5/16"-18 x 7/8" (4) Lock Washer 5/16"-16 (4) Lag Screw 5/16"-9 x 1-5/8" (2) Self-Threading Screw 1/4"-14 x 5/8" (2) Clevis Pin 5/16" x 2-3/4" (1) Ring Fastener (3) Clevis Pin 5/16" x 1-1/4" (1) Carriage Bolt 1/4"-20 x 1/2" (2) Clevis Pin 5/16" x 1" (1) Wing Nut 1/4"-20 (2) Nut 5/16"-18 (4)

Door Control Hardware

Screw 6AB x 1" (2) Drywall Anchors (2) Screw 6-32 x 1" (2)

Security+ 2.0 Accessories

882LMW

Multi-Function Door Control

893LM

Remote Control

Preparation

Not Provided

Carton Inventory

Models 8360W, 8360WL, and 8360WLB

and your product may look different.

A. Header bracket B. Pulley and bracket C. Door bracket

D. Curved door arm

E. Straight door arm

F. Trolley G. Emergency release rope and handle H. Rail

I. Garage door opener

J. Sprocket cover

K. Chain L. Door control

M. White and red/white wire

N. The Protector System

Safety reversing sensors with white and white/black wire attached: Sending senor (1), receiving sensor (1), and safety sensor brackets (2)

O. Safety labels and literature

P. Rail grease

Q. Battery (if applicable)

Hardware

Installation

Hex Bolt 5/16"-18 x 7/8" (4) Lock Washer 5/16" (4) Lag Screw 5/16"-9 x 1-5/8" (2) Self-Threading Screw 1/4"-14 x 5/8" (2) Clevis Pin 5/16" x 2-3/4" (1) Ring Fastener (3) Clevis Pin 5/16" x 1-1/4" (1) Carriage Bolt 1/4"-20 x 1/2" (2) Clevis Pin 5/16" x 1" (1) Wing Nut 1/4"-20 (2) Nut 5/16"-18 (4)

Door Control Hardware

Screw 6AB x 1" (2) Drywall Anchors (2) Screw 6-32 x 1" (2)

Security+ 2.0 Accessories

886LMW

Motion Detecting Control Panel

893LM

Remote Control

Preparation

Not Provided

Carton Inventory

Models 8365W and 8365W-267

and your product may look different.

A. Header bracket B. Pulley and bracket C. Door bracket

D. Curved door arm

E. Straight door arm

F. Trolley G. Emergency release rope and handle H. Rail

I. Garage door opener

J. Sprocket cover

K. Chain L. Door control

M. White and red/white wire

N. The Protector System

Safety reversing sensors with white and white/black wire attached: Sending Sensor (1) Receiving Sensor (1) and Safety Sensor Brackets (2)

O. Safety labels and literature

P. Rail grease

Hardware

Installation Door Control Hardware

Hex bolt 5/16"-18 x 7/8" (4) Lag screw 5/16"-9 x 1-5/8" (2) Clevis Pin 5/16" x 2-3/4" (1) Clevis Pin 5/16" x 1-1/4" (1) Clevis Pin 5/16" x 1" (1) Nut 5/16"-18 (4) Lock washer 5/16" (4) Self-threading screw 1/4"-14 x 5/8" (2) Ring fastener (3) Carriage bolt 1/4"-20 x 1/2" (2) Wing nut 1/4"-20 (2)

Screw 6AB x 1" (2) Screw 6-32 x 1" (2) Drywall anchors (2)

Security+ 2.0®Accessories

882LMW

Multi-Function Door Control

893LM

Remote Control

Assembly for Models 8355W and 8355W-267

Hex Screw #8x3/8"

Washered Bolt 5/16"-18x1/2"

Lock Nut

Washered Bolt 5/16"-18x1/2" (Mounted in the garage door opener)

Hex Screw #8x3/8" (Packed with the sprocket cover)

Lock Nut (Mounted in the garage door opener)

HARDWARE

1 Attach the Rail to the Garage Door Opener

Models 8355W and 8355W-267

To avoid possible SERIOUS INJURY to finger from moving garage door opener:

l ALWAYS keep hand clear of sprocket while operating opener. l Securely attach sprocket cover BEFORE operating.

To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fasteners mounted in the top of the opener.

NOTE: ONLY use the bolts removed from the garage door opener. Place the garage door opener on the packing material to prevent scratching.

1. Remove bolt and lock nut from the top of the garage door opener.

2. Align the rail and the styrofoam over the sprocket. Cut the tape from the rail, belt, and styrofoam.

3. Fasten the rail with the previously removed washered bolt and lock nut.

4. Position the belt around the garage door opener sprocket.

5. Attach the sprocket cover over the garage door opener sprocket and attach with hex screws.

Assembly

Spring Trolley Nut

(To motor unit)

Nut ring slot

Nut Ring

AFTER RELEASE

1-1/4"

(3.18 cm)

BEFORE

(2.5 cm)

2 Tighten the Belt

Models 8355W and 8355W-267

1. By hand, thread the spring trolley nut on the threaded shaft until it is finger tight against the trolley. Do not use any tools.

2. Insert a flathead screwdriver tip into one of the nut ring slots and brace it firmly against the trolley.

3. Tighten the spring trolley nut with an adjustable wrench or a 7/16" open end wrench about a quarter turn until the spring releases and snaps the nut ring against the trolley. This sets the spring to optimum belt tension.

Assembly

Washered Bolt 5/16"-18 x 1/2" (Mounted in the garage door opener)

Models 8360W, 8360WL, and 8360WLB

Models 8365W and 8365WL-267

1/2" (13 mm)

1 Attach the Rail to the Garage Door Opener

Models 8360W, 8360WL, 8360WLB, 8365W, and 8365W-267

To avoid possible SERIOUS INJURY to finger from moving garage door opener:

l ALWAYS keep hand clear of sprocket while operating opener. l Securely attach sprocket cover BEFORE operating.

To avoid SERIOUS damage to garage door opener, use ONLY those bolts/fasteners mounted in the top of the opener.

NOTE: ONLY use the bolts removed from the garage door opener. Place the garage door opener on the packing material to prevent scratching.

1. Remove the two bolts from the top of the garage door opener.

2. Align the rail and the styrofoam over the sprocket. Cut the tape from the rail, chain, and styrofoam.

3. Fasten the rail with the previously removed bolts.

4. Position the chain around the garage door opener sprocket.

5. Install the sprocket cover by squeezing the sides and inserting the tabs into the slots on the garage door opener.

2 Tighten the Chain

1. Loosen the inner nut and lock washer on the trolley threaded shaft.

2. Tighten the outer nut until the chain is a 1/2" above the base of the rail at the midpoint of the rail.

3. Re-tighten the inner nut.

Slack in the chain is normal when the door is closed. No readjustment is necessary.

Installation

IMPORTANT INSTALLATION INSTRUCTIONS

To reduce the risk of SEVERE INJURY or DEATH:

1. READ AND FOLLOW ALL INSTALLATION WARNINGS AND INSTRUCTIONS.

2. Install garage door opener ONLY on properly balanced and lubricated garage door. An improperly balanced door may NOT reverse when required and could result in SEVERE INJURY or DEATH.

3. ALL repairs to cables, spring assemblies and other hardware MUST be made by a trained door systems technician BEFORE installing opener.

4. Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing opener to avoid entanglement.

5. Where possible, install the door opener 7 feet (2.13 m) or more above the floor.

6. Mount the emergency release within reach, but at least 6 feet (1.83 m) above the floor and avoiding contact with vehicles to avoid accidental release.

7. NEVER connect garage door opener to power source until instructed to do so.

8. NEVER wear watches, rings or loose clothing while installing or servicing opener. They could be caught in garage door or opener mechanisms.

9. Install wall-mounted garage door control:

l within sight of the garage door. l out of reach of small children at a minimum height of 5feet

(1.5m) above floors, landings, steps or any other adjacent walking surface.

l away from ALL moving parts of the door.

10. Place entrapment warning label on wall next to garage door control in a prominent location.

11. Place emergency release/safety reverse test label in plain view on inside of garage door.

12. Upon completion of installation, test safety reversal system. Door MUST reverse on contact with a 1-1/2" (3.8cm) high object (or a 2x4 laid flat) on the floor.

13. DO NOT install on a one-piece door if using devices or features providing unattended close. Unattended devices and features are to be used ONLY with sectional doors.

Installation

Header Wall

Unﬁnished Ceiling

Vertical Centerline of Garage Door

2x4

Structural Supports

Level (Optional)

OPTIONAL CEILING MOUNT FOR HEADER BRACKET

Sectional door with curved track

Header Wall

Track

2" (5 cm)

Highest Point of Travel

Door

1 Determine the Header Bracket Location

To prevent possible SERIOUS INJURY or DEATH:

l Header bracket MUST be RIGIDLY fastened to structural support on header

wall or ceiling, otherwise garage door might NOT reverse when required. DO NOT install header bracket over drywall.

l Concrete anchors MUST be used if mounting header bracket or 2x4 into

masonry.

l NEVER try to loosen, move or adjust garage door, springs, cables, pulleys,

brackets, or their hardware, ALL of which are under EXTREME tension.

l ALWAYS call a trained door systems technician if garage door binds, sticks, or

is out of balance. An unbalanced garage door might NOT reverse when required.

l DO NOT enable the Timer-to-Close functionality if operating either one-piece or

swinging garage doors. To be enabled ONLY when operating a sectional door.

Close the door and mark the inside vertical centerline of the garage door. Extend the line onto the header wall above the door. You can fasten the header bracket within 4 feet (1.22 m) of the left or right of the door center only if a torsion spring or center bearing plate is in the way; or you can attach it to the ceiling when clearance is minimal. (It may be mounted on the wall upside down if necessary, to gain approximately 1/2" (1 cm). If you need to install the header bracket on a 2x4 (on wall or ceiling), use lag screws (not provided) to securely fasten the 2x4 to structural supports. Open your door to the highest point of travel as shown. Draw an intersecting horizontal line on the header wall 2" (5 cm) above the high point. This height will provide travel clearance for the top edge of the door.

NOTE: If the total number of inches exceeds the height available in your garage, use the maximum height possible, or refer to page 14 for ceiling installation.

Installation

HARDWARE

Lag Screw 5/16"-9x1-5/8"

Wall Mount

Optional Mounting Holes

Vertical Centerline of Garage Door

(Header Wall)

Header Bracket

2x4 Structural Support

Door Spring

(Garage Door) Highest Point of Garage Door

Travel

Horizontal Line

Lag Screw 5/16"-9 x 1-5/8"

(Header Wall)

Ceiling

Mounting Holes

(Finished Ceiling)

Vertical Centerline of Garage Door

Header Bracket

6" (15 cm) Maximum

Door Spring

(Garage Door)

Lag Screw 5/16"-9 x 1-5/8"

2 Install the Header Bracket

You can attach the header bracket either to the wall above the garage door, or to the ceiling. Follow the instructions which will work best for your particular requirements. Do

not install the header bracket over drywall. If installing into masonry, use concrete anchors (not provided).

OPTION A - WALL INSTALLATION

1. Center the bracket on the vertical centerline with the bottom edge of the bracket on the horizontal line as shown (with the arrow pointing toward the ceiling).

2. Mark the vertical set of bracket holes (do not use the holes designated for ceiling mount). Drill 3/16" pilot holes and fasten the bracket securely to a structural support with lag screws.

OPTION B - CEILING INSTALLATION

1. Extend the vertical centerline onto the ceiling as shown.

2. Center the bracket on the vertical mark, no more than 6" (15cm) from the wall. Make sure the arrow is pointing toward the wall. The bracket can be mounted flush against the ceiling when clearance is minimal.

3. Mark the side holes. Drill 3/16" pilot holes and fasten bracket securely to a structural support with the hardware provided.

Installation

HARDWARE

Clevis Pin 5/16" x 2-3/4" Ring Fastener

Ring Fastener

Clevis Pin 5/16" X 2-3/4"

Connected Disconnected

3 Attach the Rail to the Header Bracket

1. Align the rail with the header bracket. Insert the clevis pin through the holes in the header bracket and rail. Secure with the ring fastener.

NOTE: Use the packing material as a protective base for the garage door opener.

4 Position the Garage Door Opener

To prevent damage to garage door, rest garage door opener rail on 2x4 placed on top section of door.

1. Remove the packing material and lift the garage door opener onto a ladder.

2. Fully open the door and place a 2x4 (laid flat) under the rail. A 2x4 is ideal for setting the distance between the rail and the door. If the ladder is not tall enough you will need help at this point. If the door hits the trolley when it is raised, pull the trolley release arm down to disconnect the inner and outer trolley. Slide the outer trolley toward the garage door opener. The trolley can remain disconnected until instructed.

Installation

FIGURE 1

FIGURE 2

(Not Provided) Lag Screws 5/16"- 18x1-7/8"

Measure Distance

Hex Bolt 5/16"- 18x7/8", Lock Washer 5/16", Nut 5/16"-18

FIGURE 3

Not Provided

Finished Ceiling

Unﬁnished Ceiling

Hex Bolt 5/16"- 18x7/8" Nut 5/16"-18 Lock Washer 5/16"

HARDWARE

5 Hang the Garage Door Opener

To avoid possible SERIOUS INJURY from a falling garage door opener, fasten it SECURELY to structural supports of the garage. Concrete anchors MUST be used if installing ANY brackets into masonry.

Hanging your garage door opener will vary depending on your garage. Two representative installations are shown. Yours may be different. Hanging brackets should be angled (Figure 1) to provide rigid support. On finished ceilings (Figure 2), attach a sturdy metal bracket to structural supports before installing the opener. This bracket and fastening hardware are not provided.

1. Measure the distance from each side of the motor unit to the structural support.

2. Cut both pieces of the hanging bracket to required lengths.

3. Drill 3/16" pilot holes in the structural supports.

4. Attach one end of each bracket to a support with 5/16"-18 x 1-7/8" lag screws (not provided).

5. Fasten the opener to the hanging brackets with 5/16"-18 x 7/8" hex bolts, lock washers and nuts.

6. Check to make sure the rail is centered over the door (or in line with the header bracket if the bracket is not centered above the door).

7. Remove the 2x4. Operate the door manually. If the door hits the rail, raise the header bracket.

NOTE: DO NOT connect power to opener at this time.

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