LG LDK-24 Programming Manual

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Digital Key Telephone System

LDK-24

Programming Manual

Feature Description

Programming Manual for Digital Key Telephone System LDK-24

CONTENTS

1 . CO LINE FEATURES..........................................................................1-1

AUTO CALL NUMBER REDIAL................................................................................................1-1

AUTOMATIC PAUSE INSERTION ............................................................................................1-1

CALL PARK ............................................................................................................................1-1

CALL TRANSFER ...................................................................................................................1-2

CO CALL TIME RESTRICTION ................................................................................................1-2

CO CALL TRANSFER TO CO LINE..........................................................................................1-3

CO FLASH..............................................................................................................................1-3

CO LINE ACCESS...................................................................................................................1-4

CO LINE GROUPS ..................................................................................................................1-4

CO LINE NAME DISPLAY........................................................................................................1-5

CO LINE QUEUING .................................................................................................................1-5

CO LINE RING ASSIGNMENT .................................................................................................1-5

CO LINE RELEASE GUARD TIME...........................................................................................1-6

CO RING DETECT – ANALOG CO ONLY .....................................................................................1-6

CO STEP CALL – ANALOG CO ONLY ..........................................................................................1-6

DIAL PULSE SENDING – ANALOG CO ONLY ....................................................................................1-6

DIAL PULSE TO TONE SWITCH OVER ...................................................................................1-7

DISPLAY SECURITY ...............................................................................................................1-7

DISTINCT CO RING................................................................................................................1-7

DTMF SIGNAL SENDING ........................................................................................................1-7

EXECUTIVE/SECRETARY TRANSFER....................................................................................1-8

HOLD.....................................................................................................................................1-8

ISDN - ADVICE OF CHARGE ..................................................................................................1-9

ISDN - CLIP (CALLING LINE IDENTIFICATION PRESENTATION)........................................... 1-10

ISDN – COLP (CONNECTED LINE IDENTIFICATION PRESENTATION).................................. 1-10

ISDN – CLIR (CALLING LINE IDENTIFICATION RESTRICTION) / COLR (CONNECTED LINE

IDENTIFICATION RESTRICTION) ......................................................................................... 1-10

ISDN-KEYPAD FACILITY SERVICE ........................................................................................1-11

ISDN - MSN/SUB -ADDRESSING(N/A) ................................................................................... 1-12

ISDN SUPPLEMENTARY SERVICE............................................................................................... 1-12

ISDN – CALL HOLD / RETRIEVE ..................................................................................... 1-12

ISDN – BROKER CALL...................................................................................................... 1-13

ISDN – 3 PARTY CONFERENCE ....................................................................................... 1-13

ISDN – Call Barring (Italy national protocol) – ATD only ........................................................ 1-14

ISDN – Call Forward Unconditional (CFU, Italy national protocol) – ATD only......................... 1-14

ISDN – Memo Tel (Italy national protocol)............................................................................ 1-15

LAST NUMBER REDIAL (LNR) .............................................................................................. 1-16

MUSIC ON HOLD (MOH) ....................................................................................................... 1-16

PAUSE INSERTION IN SPEED DIAL..................................................................................... 1-17

PREFERRED LINE ANSWER................................................................................................ 1-17

PRIVATE LINE ...................................................................................................................... 1-17

SAVE NUMBER REDIAL ....................................................................................................... 1-17

STATION SPEED DIAL .......................................................................................................... 1-18

SYSTEM SPEED DIAL.......................................................................................................... 1-19

SYSTEM SPEED ZONE GROUP ........................................................................................... 1-20

VOIP CALL–DIRECT CALL.................................................................................................... 1-20

VOIP CALL–CALL BY NETWORK TBL ................................................................................... 1-20

2 . INTERCOM FEATURES.....................................................................2-1

AUTO RELEASE OF [MON] BTN .............................................................................................2-1

AUTOMATIC SPEAKER SELECT............................................................................................2-1

Programming Manual for Digital Key Telephone System LDK-24

BACKGROUND MUSIC...........................................................................................................2-1

CALENDAR DISPLAY .............................................................................................................2-1

CALL FORWARD....................................................................................................................2-2

CALL FORWARD-BUSY/NO ANSWER.....................................................................................2-2

CALL FORWARD-FOLLOW ME...............................................................................................2-3

CALL FORWARD-INCOMING CO LINE OFF-NET....................................................................2-3

CALL FORWARD-PRESET......................................................................................................2-4

CALL FORWARD-STATION OFF -NET......................................................................................2-4

CALL FORWARD - UNCONDITIONAL......................................................................................2-5

CALL WAITING/CAMP -ON ......................................................................................................2-5

DO NOT DISTURB (DND) ........................................................................................................2-6

DND – ONE TIME DND...........................................................................................................2-6

DID CALL WAIT.........................................................................................................................2-6

FLASH ON ICM CALL .............................................................................................................2-7

HEADSET COMPATIBILITY .....................................................................................................2-7

HOT LINE/WARM LINE ...........................................................................................................2-7

INTERCOM BOX.....................................................................................................................2-8

INTERCOM CALL ...................................................................................................................2-8

INTERCOM CALL ON HOLD ...................................................................................................2-9

INTERCOM LOCK-OUT..........................................................................................................2-9

INTERCOM SERIAL CALLING.................................................................................................2-9

INTERCOM SIGNAL MODE.....................................................................................................2-9

INTERCOM STEP CALL........................................................................................................ 2-10

INTERCOM TENANCY GROUP............................................................................................. 2-10

INTERCOM TRANSFER ........................................................................................................2-10

OFF-HOOK SIGNALING.........................................................................................................2-11

ON-HOOK DIALING...............................................................................................................2-11

PAGING.................................................................................................................................2-11

PAGING - MEET ME PAGE.................................................................................................... 2-12

PAGING - CONFERENCE GROUP ........................................................................................ 2-12

PICK UP – DIRECTED CALL PICK UP ................................................................................... 2-12

PICK UP - GROUP CALL PICK UP......................................................................................... 2-13

STATION FLEXIBLE BUTTON ASSIGNMENT......................................................................... 2-13

STATION PROGRAMMING MENU......................................................................................... 2-14

STATION RELOCATION ........................................................................................................ 2-14

2B PHONE ............................................................................................................................ 2-15

STATION PROGRAMMING MENU TABLE.............................................................................. 2-16

ATTENDANT PROGRAMMING MENU TABLE ........................................................................ 2-17

3 . SYSTEM FEATURES..........................................................................3-1

ACCOUNT CODE ...................................................................................................................3-1

ALARM ...................................................................................................................................3-1

ANALOG CALLER ID S ERVICE ......................................................................................................3-2

AUTOMATIC FAX TRANSFER.........................................................................................................3-2

AUTHORIZATION CODE (PASSWORD) ..................................................................................3-3

AUTO CALL RELEASE ............................................................................................................3-3

AUTOMATIC CALL DISTRIBUTION .........................................................................................3-3

AUTOMATIC PRIVACY............................................................................................................3-4

BATTERY BACK-UP, MEMORY ...............................................................................................3-4

BUSY LAMP FIELD (BLF)........................................................................................................3-5

CANNED TOLL RESTRICTION................................................................................................3-5

CCR (CUSTOMER CALL ROUTING) ........................................................................................3-5

CHANGE KEYSET RING CADENCE........................................................................................3-6

CLI MESSAGE WAITING.........................................................................................................3-6

CONFERENCE .......................................................................................................................3-7

Programming Manual for Digital Key Telephone System LDK-24

III

CO LINE WARNING TONE ......................................................................................................3-8

CUSTOMER SITE NAME REGISTRATION..................................................................................3-8

DATA LINE SECURITY ............................................................................................................3-8

DELAYED CO LINE RING ........................................................................................................3-9

DIAL BY NAME .......................................................................................................................3-9

DIALING PRIVILEGES .......................................................................................................... 3-10

DID (DIRECT INWARDS DIALING) ........................................................................................ 3-12

DIFFERENTIAL RING ............................................................................................................ 3-13

DISA(DIRECT INWARD SYSTEM ACCESS)................................................................................ 3-13

DOOR OPEN........................................................................................................................ 3-14

DUMMY DIAL TONE.............................................................................................................. 3-14

EMERGENCY CALL.............................................................................................................. 3-14

LCD MESSAGES.................................................................................................................. 3-15

Custom Messages: 00, 11~20............................................................................................. 3-15

Preselected Messages: 01~10 ............................................................................................ 3-15

LEAST COST ROUTING (LCR) .............................................................................................. 3-16

LINKED STATION PAIR ......................................................................................................... 3-17

LOUD BELL CONTROL (LBC) ............................................................................................... 3-18

MESSAGE WAITING / CALLBACK......................................................................................... 3-18

MUTE ................................................................................................................................... 3-19

PREPAID CALL..................................................................................................................... 3-19

SELF DIAGNOSTIC ................................................................................................................... 3-20

SMDR................................................................................................................................... 3-20

SMDR – Call Cost Display .................................................................................................. 3-21

SMDR – Lost Call Printing .................................................................................................. 3-21

SOFTWARE UPGRADE ........................................................................................................ 3-22

Software Upgrade – Local .................................................................................................. 3-22

Software Upgrade – ISDN .................................................................................................. 3-22

Software Upgrade – LAN ....................................................................................................3-22

Software Upgrade – MODEM.............................................................................................. 3-23

SPEAKERPHONE................................................................................................................. 3-23

STATION GROUP: CIRCULAR/TERMINAL/UCD/RING/VM ....................................... 3-24

TIME & DATE SETUP BY DIGITAL NETWORK ......................................................................... 3-25

TRAFFIC ANALYSIS ............................................................................................................. 3-26

Traffic Analysis - Attendant.................................................................................................. 3-26

Traffic Analysis - Calls ........................................................................................................ 3-27

Traffic Analysis – H/W Unit.................................................................................................. 3-27

Traffic Analysis - CO ........................................................................................................... 3-28

UNIVERSAL NIGHT ANSWER (UNA)..................................................................................... 3-28

VOICE ANNOUNCEMENT..................................................................................................... 3-29

System Greetings and Prompts........................................................................................... 3-29

Voice Prompt for Station ..................................................................................................... 3-30

User Greetings & Voice Message Wait ................................................................................ 3-31

VMIB Message for Paging .................................................................................................. 3-32

VMIB Message for SOS Paging.......................................................................................... 3-33

Night and Weekend VMIB Service....................................................................................... 3-33

VMIB MOH ........................................................................................................................ 3-33

Remote VMIB Control ........................................................................................................ 3-34

VMIB Message Transfer ..................................................................................................... 3-34

VMIB Message for Auto Attendant....................................................................................... 3-34

VOICE OVER........................................................................................................................ 3-35

WAKE-UP............................................................................................................................. 3-35

2-WAY RECORDING .................................................................................................................. 3-37

2-way Recording via SMDI ................................................................................................. 3-37

2-way Recording via VMIB.................................................................................................. 3-37

4 . ATTENDANT FEATURES...................................................................4-1

Programming Manual for Digital Key Telephone System LDK-24

ATTENDANT...........................................................................................................................4-1

ATTENDANT CALL/QUEUING .................................................................................................4-1

ATTENDANT CLOCK SET .......................................................................................................4-1

ATTENDANT DISABLE OUTGOING ACCESS ..........................................................................4-2

ATTENDANT FORWARD.........................................................................................................4-2

ATTENDANT INTRUSION .......................................................................................................4-2

ATTENDANT OVERRIDE ........................................................................................................4-3

ATTENDANT RECALL.............................................................................................................4-3

DAY/NIGHT/WEEKEND MODE................................................................................................4-3

DSS/DLS CONSOLES .............................................................................................................4-4

INTERCOM BOX MUSIC SELECT ...........................................................................................4-5

LCD DATE/TIME DISPLAY CHANGE .......................................................................................4-5

STATION FEATURE CANCEL..................................................................................................4-5

5 . SLT FEATURES ..................................................................................5-1

ABILITY FOR SLT TO PROGRAM NAME ...................................................................................5-1

BROKERS CALL .....................................................................................................................5-1

CALL FORWARD....................................................................................................................5-1

CALL PICK UP ........................................................................................................................5-2

Group Call Pick-up...............................................................................................................5-2

Direct Call Pick-up ...............................................................................................................5-2

CALL TRANSFER ...................................................................................................................5-2

CALL WAITING / CAMP-ON.....................................................................................................5-2

CO LINE QUEUING .................................................................................................................5-3

CONFERENCE .......................................................................................................................5-3

DO NOT DISTURB ..................................................................................................................5-4

HOWLING TONE ....................................................................................................................5-4

LAST NUMBER REDIAL..........................................................................................................5-4

MESSAGE WAIT/CALL BACK..................................................................................................5-4

MESSAGE WAITING INDICATION ...........................................................................................5-5

SIGNALING............................................................................................................................5-5

SMDR ACCOUNT CODE .........................................................................................................5-5

SMS SLT ................................................................................................................................5-5

SPEED DIAL...........................................................................................................................5-6

6 . DVM FEATURES.................................................................................6-1

OVERVIEW OF DVM................................................................................................................6-1

BUTTON ASSIGNMENT FOR DVM FUNCTION..........................................................................6-1

MESSAGE FORMAT...............................................................................................................6-1

ONE TOUCH RECORD...........................................................................................................6-2

ANSWERING MACHINE EMULATION .....................................................................................6-2

SMART TRANSFER................................................................................................................6-3

7 . INDEX................................................................................................7-1

Programming Manual for Digital Key Telephone System LDK-24

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

1-1

1. CO LINE FEATURES

AUTO CALL NUMBER REDIAL

Description

A user can direct the system to continually redial a number which returned busy or when no answer was obtained. The system will retry the number based on programming with appropriate pauses in between dialing. (default: 3 times)

Operation

To use ACNR while receiving busy/no answer on a CO line,

1. Press the [REDIAL] button.

2. Replace the handset or go on-hook.

3. The system will automatically retry the call at programmed intervals.

4. When the called party answers, lift handset or press [MUTE] button to make the call.

To cancel, Press the flashing [REDIAL] button.

Or,

Lift handset or press [MUTE] button while a CO line is seized to make ACNR.

Admin Programming

n ACNR Pause Timer (PGM 180-BTN 10) n ACNR Delay Timer (PGM 180-BTN 8) n ACNR Tone Detect Timer (PGM 180 -BTN 13)

– applicable to analog CO line only

n ACNR No Answer Timer (PGM 180-BTN 9) n ACNR Retry Counter (PGM 180-BTN 11) n ACNR Tone Cadence (PGM 423)

Condition

1. A keyset which doesn't have [REDIAL]

button, should be programmed with a

[REDIAL] Flexible Button to use ACNR.

[TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 9 7 + [HOLD/SAVE]

2. The analog CO lines in the system should be

equipped with Call Progress Tone detection Units (CPTU).

3. When predefined CO line is busy in ACNR mode, an available CO line in the same group will be seized.

AUTOMATIC PAUSE INSERTION

Description

The system will automatically insert a timed pause in a speed dial or redial number, if a flash or PABX access code is included in the number.

Admin Programming n Pause Timer (PGM 181-BTN 11)

CALL PARK

Description

A user can park a call in a parking location and retrieve the call by dialing the location number. Also, the user may make a page announcement for the desired user to pick-up the call. If the call remains unanswered for the Call Park Recall time, the station which parking the call receives recall. If the call is still unanswered, the attendant will also receive recall. If unanswered in the Attendant Recall time, the CO line call will be disconnected and returned to idle.

Operation

To park a call while on a CO line call,

1. Press the [TRANS/PGM] button.

2. Dial the parking location (601-608).

3. Replace the handset or go on-hook

4. If desired, page the party to retrieve the call.

To retrieve the parked call from a keyset,

1. Lift the Handset or press the [MON] button.

2. Dial the parking location.

Admin Programming

n I-Call Park Recall Timer (PGM 180-BTN 2)

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

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CALL TRANSFER

Description

A user can transfer calls on CO lines to other stations in the system. If the receiving station does not answer the call in the Transfer Recall time, the transferring station and the transferred station will receive recall. If the call remains unanswered, the attendant will also receive a recall for the Attendant Recall time. After that the CO line will be disconnected and returned to idle.

Operation

To transfer to an idle station,

Unannounced Call Transfer

1. Press the [TRANS/PGM] button.

2. Intercom dial tone is heard and the CO line call is placed on exclusive hold.

3. Dial the station number to receive the transfer.

4. Replace the handset or go on-hook.

Announced Call Transfer

1. Press the [TRANS/PGM] button.

2. Intercom dial tone is heard and the CO line call is placed on exclusive hold.

3. Dial the station number to receive the transfer.

4. When the station answers, announce transfer.

5. Replace the handset or go on-hook.

To transfer to a busy station,

1. Press the [TRANS/PGM] button.

2. The CO line is automatically placed on exclusive hold and ICM busy tone is heard.

3. The transferred station will receive muted transferred CO line ring.

4. If the call is not answered within Transfer Recall time, the CO line will be recalled to the transferring station and the attendant will receive recall ring if the call remains unanswered.

Admin Programming

n No Touch Answer (PGM 111 -BTN 7) n Transfer Recall Timer (PGM 180-BTN 7)

Condition

1. When the attendant has a DSS and a station of programmed in DSS receives transferred call, the LED of DSS button in attendant will flashing.

CO CALL TIME RESTRICTION

Description

This feature is used to restrict an outgoing CO call time. Setting the CO Call Drop Timer in a station base, the call will be disconnected automatically when the timer is expired. The caller and called parties will hear warning tone 15sec before the CO call is disconnected.

Admin Programming

n CO Call Time Restriction (PGM 112-BTN 3) n CO Call Restriction Timer (PGM 180-BTN

17)

Condition

1. This feature can be assigned on a station

basis.

2. It is applied to just outgoing CO call.

3. If the CO Call Drop timer enabled in a station,

the timer is still applied even a call is transferred to another station.

4. On the add -on conference, the CO Call Drop

timer enabled station will be restricted to the outgoing CO call time.

5. The CO Call Drop timer is not released even

the caller holds, transfers, or flashes the CO line.

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

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CO CALL TRANSFER TO CO LINE

Description

A station may transfer a CO line call to another CO line. If an external party on ISDN does not answer the transferred call within Transfer Hold Recall time, the transferring station will receive recall ring. If the call remains unanswered, the attendant will also receive recall ring for Attendant Recall time. After that, the CO line will be disconnected and returned to idle state.

Operation

Unscreened CO Line Call Transfer;

1. Press the [TRANS/PGM] button.

2. Intercom dial tone is heard and the CO line is placed on exclusive hold state.

3. Seize a CO line and dial the number of external party to be received the call.

4. Replace the handset and go on-hook.

Screened CO Line Call Transfer;

1. Press the [TRANS/PGM] button.

2. Intercom dial tone is heard and the CO line is placed on exclusive hold state.

3. Seize a CO line and dial the number of external party to be received the call.

4. When the called party answers, announce the call transfer.

5. Replace the handset and go on-hook.

Admin Programming

n Transfer Hold Recall Timer (PGM 180-BTN

n I-Hold Recall Timer (PGM 180-BTN 5) n Attendant Recall Timer (PGM 180-BTN 1) n Open Loop Detect Timer (PGM 142-BTN 13)

Condition

1. For this feature, CO lines (transferred CO line and transferring CO line) must be able to detect loop lost or disconnection condition.

2. If the transferred CO line doesn’t have answer information (analog CO), recalling will not be presented when it is not answered. And, the call will be disconnected after Unsupervised Conference timer (PGM 182-

BTN 6).

3. If the transferred line is ISDN CO, recall ring will be presented to the CO line after Transfer Hold Recall time while the line is released.

4. If you press the original incoming CO line button while making transfer to an external number (Screened Transfer), the outgoing call is disconnected and the original incoming call is connected.

CO FLASH

Description

While on a CO line, a user can request new dialtone to place a new call or, when behind a PABX, activate a PABX feature. The system allows to each CO line to be assigned the type of flash and a flash duration.

Operation

To generate a flash while on a CO line; Press the [FLASH] button.

To generate a flash while on a CO line from a SLT; Press the hook-switch slightly and dial 5 5 1 (depending on Numbering Set).

Admin Programming

n Flash Type (PGM 141-BTN 7) n CO Flash Timer (PGM 142-BTN 12) n SLT Hook-switch Bounce Timer (PGM 182-

BTN 1)

n SLT Maximum Hook-switch Flash Timer

(PGM 182-BTN 2)

n SLT Minimum Hook-switch Flash Timer

(PGM 182-BTN 3)

Condition

1. The Flash command is not activated in ISDN

CO line.

2. A station that isn’t permitted to access CO line

cannot initiate a flash.

3. During a flash, the LED of CO line will be

flashing.

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

1-4

CO LINE ACCESS

Description

Stations are permitted to access to outgoing CO lines based on CO Line Group Access programming. Keysets may use flexible buttons assigned to access a CO line or a CO line Group (Pool Flexible button) and loop flexible buttons. If allowed, stations without individual CO line button can access individual CO lines using dial codes.

Operation

To access a CO line from a keyset,

1. Lift the Handset or press the [MON] button.

2. Press the desired CO line, Pool, or Loop button.

3. Or, dial the individual CO line access code, CO group access code, or the first CO line access code from the accessible group.

To access a CO line from a SLT,

1. Lift the handset.

2. Dial the individual CO line, CO group access

code, or the first CO line access code from the accessible group.

Admin Progra mming

n CO Line Choice (PGM 160-BTN 3)

n Inter-digit Timer (PGM 181-BTN 8) n CO Line Group Access (PGM 117) n CO Line Group (PGM 141-BTN 1) n Override 1st CO Line Group (PGM 161-BTN

Condition

1. A keyset should have an idle appearance

(CO line/Pool button/Loop button) to access an outgoing CO line/incoming CO line.

To assign the {LOOP} button,

[TRANS/PGM] + a Flex. BTN + [TRANS/PGM] + 8 4 + [HOLD/SAVE]

3. When the Override 1st CO line Group is enabled, the system will search for the next accessible CO group until a CO line is

available if there is no available CO line by dialing CO line group access code (‘9’ or ‘0’).

4. A station which is not permitted to access a CO line will hear error while trying to access a CO line, but the station can receive a transferred CO line call.

5. The CO line choice (Round -robin or Last Choice) is determined by Admin Programming (PGM 160-BTN 3)

6. If the CO line is BRI, when a user tries to seize B1 but the network requests to serve B2, the system can change CO line to B2. (There is a {B2 CO} button or {LOOP} button.)

CO LINE GROUPS

Description

The system provides grouping of similar types of CO lines. The groups are used for common access by stations assigned to access the groups. CO lines are selected from the group based on the assigned method, round robin or the last line, in order to minimize call collision (glare).

Operation

The number of CO line group in each system is 8 in LDK-24 system. You can access a CO line group by dialing 8 8 and the CO group number.

The first CO line group in each system (00) is directed line group (it can be used with CO button) and the last CO line group is unassigned line group.

Admin Programming

n CO Line Group (PGM 141-BTN 1) n CO Line Choice (PGM 160-BTN 3)

Condition

1. Unused CO lines should be assigned to unused CO group(9) to prevent to be accessed by a station.

2. The first CO line group (00) is directed line group and it can be used with {CO line}

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

1-5

button (Private Line).

CO LINE NAME DISPLAY

Description

While a CO line call is received the CO line number is displayed on the LCD. When the CO line name is assigned and CO line Name Selection for each CO line is set, the CO line name is displayed instead of the CO line number.

Admin Programming

n CO line Name Assignment (PGM 142-BTN 2) n CO Line Name Display (PGM 142-BTN 1)

Condition

1. CO line name can be assigned to each CO line.

2. Each CO line name has max. 12 characters.

CO LINE QUEUING

Description

When a user encounters a busy tone during accessing a CO line or a CO line group, the user can request a call back (queue) when the CO line is available. The station will receive a call back when the busy CO line or a CO line in the CO line group becomes available.

Operation

To activate queuing while receiving busy tone, Press the [CALLBK] button.

Admin Programming

n CO Line Queuing (PGM 112-BTN 5)

Condition

1. When the queued CO line becomes idle or a CO line becomes available in the group, the oldest queued station will receive signal.

2. A station can make only one CO line queuing request at one time. If the station tries to make another CO line queuing, the previous

one is canceled and the later one is available.

3. When the queued CO line available, the station will receive ring signal regardless of station signal mode.

CO LINE RING ASSIGNMENT

Description

Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on assigned CO lines. Separate ring assignments are made for day, night and weekend mode operation. Also, the audible signal at the station can be delayed by 1 to 9 ring cycles allowing other stations to answer the call first.

Operation

The LED of [DND/FOR] button and LCD on the attendants’ keyset indicate current ring mode;

Day mode (LED off, LCD shows station number and ICM answer mode.) -> On-demand mode (LED is flashing, LCD shows ‘ON DEMAND’) -> Night mode (LED is lighting, LCD shows ‘NIGHT’ ) -> Weekend mode (LED is flashing, LCD shows ‘WEEKEND’)

To change Night mode, Press the [DND/FOR] button at system attendant.

To change On-demand mode,

1. Press the [DND/FOR] button at system attendant in day mode.

2. If there is any station assigned to ring in ondemand mode at the system, the [DND/FOR] button is flashing and it is changed to ondemand mode.

To change Weekend mode,

1. Press the [DND/FOR ] button at system attendant. (It will be toggling by pressing [DND/FOR] button.

2. It will be operated as programmed in Weekly Time Table.

Admin Programming

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

1-6

n CO Line Ring Assignment (PGM 144) n Weekly Time Table (PGM 233)

Condition

1. All CO lines can be assigned to ring at all stations by Admin Programming during Day, Night, weekend and their combination mode.

2. To receive CO line ring. The station should have {CO} button or {LOOP} button.

3. If a station is assigned to Weekend mode, it will be operated as programmed in Weekly Time Table (PGM 233).

4. The Day, Night, On-demand and Weekend modes can be set by Attendant manually.

5. If manual and automatic ring mode service is set simultaneously, the system will follow only automatic ring mode service.

CO LINE RELEASE GUARD TIME

Description

This is the time taken for exchange switching equipment to be fully restored to the idle condition after release of a CO line by a station.

Admin Programming

n CO Line Release Guard Timer (PGM 180-BTN 19)

Condition

1. The CO line is considered to be busy in CO

line Release Guard Time.

2. The CO line Release Guard time is not

applied to analog DID line.

CO RING DETECT – Analog CO only

Description

To detect ring cadence from a CO line, there are two timers; Ring Detect and Ring Stop allow for flexible ring detection on an incoming CO line call.

Admin Programming

n CO Line Ring On Timer (PGM 180-BTN 21) n CO Line Ring Off Timer (PGM 180-BTN 20)

Condition

1. The CO line ring should make ring over CO Ring On time and should be detected continuously in CO line Ring Off time.

2. The CO line Ring On time or CO line Ring Off time cannot be assigned to each CO line. (System Base)

CO STEP CALL – Analog CO only

Description

When a station receives a busy tone after placing a CO line call, the user can dial a CO line number which has the same first digits as the called busy CO line without dialing the full number.

Operation

To use CO Step Call when receiving busy tone, press the [SPEED] button and dial the last 1 digit. Then the previous call is terminated and new call is established.

DIAL PULSE SENDING – Analog CO only

Description

Each CO line is programmed to provide the appropriate signaling to the Central Office. A CO line can be programmed to send pulse signal at 10pps with a break/make ratio of 60/40 or 66/33. Digits dialed by the user are converted to the proper signal for the CO line and sent over the CO line.

Operation

Dialing a phone number, it is changed to Dial Pulse signal and the phone number is dialed.

Admin Programming

n Pulse Dial Speed Ratio (PGM 176)

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

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n Pause Timer (PGM 181-BTN 11 ) n CO Line Signal Type (PGM 141-BTN 6)

Condition

1. Pause time will be inserted automatically before sending the dial pulse. The pause time is set by Admin Programming (PGM 181-BTN 11).

DIAL PULSE TO TONE SWITCH OVER

Description

On a pulse dial CO line, the user can request that the system switch the signaling mode from pulses to DTMF signals. It allows the user to access outside facilities that require incoming DTMF signals such as banking services, etc.

Operation

To switch from pulse to DTMF while on a pulse CO line;

1. Dial * .

2. Dial digits as required.

Admin Programming

n CO Line Signaling Type (PGM 141-BTN 6)

Condition

1. This command can be used in the CO line of

pulse signal mode. After this command, pause is inserted and '' is not dialed in CO line.

2. In SLT, '' is not recognized.

3. In Redial operation, '' is not recognized.

DISPLAY SECURITY

Description

The dialed phone number may not be displayed in the LCD while on a speed dial.

Operation

Pressing * at the first digit in a speed dial, it is operated with display security.

Condition

1. Dialed phone numbers with Display Security are included in the SMDR information.

2. This feature applies to the transferred or recalled CO lines.

3. This feature applies to Redial operation.

DISTINCT CO RING

Description

The system provides different ring type in each CO line. Four ring types are available allowing users to distinguish which CO line is ringing.

Admin Programming

n CO Distinct Ring (PGM 142-BTN 5) n Ring Frequency (PGM 422)

DTMF SIGNAL SENDING

Description

When a CO line is assigned as DTMF signal in the Admin. Programming, the system may send DTMF signal to the CO line.

Operation

When placing a CO line call at a station, it is dialed with DTMF signal mode.

Admin Programming

n Inter-digit Timer (PGM 181-BTN 8) n CO Line Signal Type (PGM 141-BTN 6)

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EXECUTIVE/SECRETARY TRANSFER

Description

Stations in the system can be assigned as Executive/Secretary pairs. Intercom and transferred calls to the executive station will be transferred to the secretary station if the executive is in DND state. The max. number of Executive/Secretary pairs is 6 in LDK -24.

Operati on

To activate Executive/Secretary Transfer from the Executive's keyset, Press the [DND/FOR] button.

Admin Programming

n Do Not Disturb (PGM 111 -BTN 3) n Executive/Secretary Transfer (PGM 229)

Condition

1. Secretary can pass a call to Executive when in DND stat e by using camp-on feature.

2. One Executive can have multiple Secretaries within maximum pairs, and one secretary can be assigned to multiple executives within maximum pairs.

3. When the executive is in DND, the secretary can transfer a CO line call or make camp-on.

4. It is possible to make a chain to assign Executive/Secretary pairs. It means that a Secretary may be an Executive of another Executive/Secretary pair. If an Executive and the Secretary which has own Secretary are busy, a call will be forwarded to the second Secretary of Executive/Secretary chain. (It cannot be a loop chain.)

5. If an Executive has multiple secretaries and the first secretary is busy, a call will be forwarded to the next Secretary.

6. If an Executive has multiple secretaries, a secretary can forward a call to another secretary. But, secretary cannot forward a call to Executive.

7. If an Executive makes a call forward to non-

secretary station, a call to Executive will be routed to assigned station.

8. When both Executive and Secretary are busy, camp-on / transferred calls / messages is remained at the last Secretary station in the chain.

HOLD

Description

CO lines can be placed in a waiting state such that other stations in the system will be unable to access the CO line. On exclusive hold, only the station placing the CO line can access the CO line and on system hold, other stations in the system can access the held CO line.

Operation

To place a CO line on Exclusive/System Hold from a keyset, Press the [HOLD/SAVE] button once or twice. (It depends on Hold Preference.)

To place a CO line on Exclusive/System Hold from a SLT (depends on Hold Preference), Make hook -flash and dial 5 6 0.

To access a CO line on Exclusive/System Hold from the holding keyset,

1. Lift the handset.

2. Press the CO line button.

3. Or dial 8 # and the CO line number.

To access a CO line on Exclusive/System Hold from the holding SLT,

1. Lift the handset.

2. Dial 8 *

Admin Programming

n Hold Preference (PGM 160-BTN 8) n Exclusive Hold Recall Timer (PGM 180-BTN 4) n System Hold Recall Timer (PGM 180-BTN 6) n Transfer Recall Timer (PGM 180-BTN 7) n I-Hold Recall Timer (PGM 180-BTN 5) n ATD Recall Timer (PGM 180-BTN 1)

Condition

1. The CO line placed on Exclusive Hold will

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flash in the station and the LED of CO line will light in other stations.

2. The CO line placed on System Hold will flash in all stations.

3. When Exclusive Hold is set in a station, Exclusive Hold Recall Timer is initiated. After Exclusive Hold Recall Timer is expired, the original station will receive recall for I-Hold Recall Timer. Also, When System Hold is set in a station, System Hold Recall Timer is initiated. After System Hold Recall Timer is expired, the original station will receive recall for I-Recall Timer.

4. When the I-Hold Recall Timer is expired, attendant will also receive a recall for Attendant Recall Timer. If the call remains unanswered for Attendant Recall time, the call is disconnected.

Hold Preference

Description

A user can place a CO line call in a waiting state so that others may or may not access the held CO line, System and Exclusive Hold respectively. When the CO line is placed on hold using [HOLD /SAVE] button, the first depression of the button places the CO line in the assigned preferred holding state. A subsequent depression of [HOLD /SAVE] button will change the CO line to the nonpreferred holding state.

Operation

1. When the Exclusive Hold is assigned,

Other station in the group cannot seize the CO line.

2. When the System Hold is assigned,

Other station in the group can seize the CO line and answer.

Admin Programming

n Hold Preference (PGM 160-BTN 8)

Automatic Hold

Description

When a keyset user places an intercom call using a DSS button during connecting with an

active CO line call, it is automatically placed on hold. In addition, the station can be programmed to support CO line to CO line automatic hold. In this case, when the user of a keyset selects a CO line while on a CO line, the new CO line is seized and the previous CO line is placed on the preferred hold selection.

Operation

To use Automatic Hold while on a CO line call,

1. Press a {CO line} button.

2. When the CO line is connected, the previous selected CO line is placed on preferred hold state.

Admin Programming

n Automatic Hold (PGM 112-BTN 2) n Hold Preference (PGM 160-BTN 8)

ISDN - ADVICE OF CHARGE

Description

The AOC service provides of outgoing call charging to the user in public ISDN. According to the admin programming, the saved and printed information is provided to the PC or user's LCD. This function is applicable to the most European countries.

Operation

During the conversation or after release a CO line call, the ISDN facility IE carry the AOC information. User can see it with SMDR print after a call.

* CHARGE NOT AVAILABLE al 08 02 01 ** 02 01 23 05 00 * FREE OF CHARGE al 0a 02 01 ** 02 01 23 30 02 81 00 * NORMAL CHARGING al 20 02 01 ** 02 01 23 30 18 30 16 al 05

81 03 @@ @@ @@ a2 07 81 05 %% %% %% %% %% 82 01 01 82 01 01

[**] : The rule is changed in each call. [@@ @@ @@] : It means charging current unit. (IA5) [%% %% %% %% %%] : It means real current value

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displayed with

You can see it with SMDR print after the call.

Admin Programming

n Advice Of Charge (PGM 200-BTN 1) n SMDR Attribute (PGM 177)

Condition

1. It is displayed on the LCD instead of call timer and changed based on the receipt of each call charging information.

2. The information of AOC includes the Unit or Currency.

ISDN - CLIP (CALLING LINE IDENTIFICATION PRESENTATION)

Description

ISDN CLI is the telephone number of caller. By using of this, LDK user can recognize the incoming CO caller’s information and send the telephone number of himself when he make a outgoing CO call. When the called party receives an incoming CO call that has a phone number of the calling party, the called party can see the phone number of incoming CO caller on LCD, if the called party allows the phone number to be presented. And the CLI can be printed to RS-232C port, if the CLI print enabled in the admin program.

Operation

When an ISDN CO line call with CLI is received,

1. A CO line call is received with ISDN.

2. While ringing, the CLI (Calling Line

Identification) is displayed on LCD. If the CLI is matched with stored on a speed dial bin, then the name of speed bin data can be displayed.

When an ISDN outgoing CO line call with CLI.

1. Seize an outgoing CLI enabled ISDN CO.

2. Dial the destination telephone number.

3. The destination station receives CO ring with

the caller’s CLI.

Admin Programming

n CLIP - Station Base (PGM 114-BTN 1)

n CLI Name Display (PGM 114-BTN 11) n CLI Print (PGM 200-BTN 6) n COLP Table (PGM 201) n CLIP Table Index (PGM 143-BTN2) n CLIR (PGM 114-BTN14)

Condition

1. CLIP is applied to only ISDN CO line.

2. Max. 15 digits will be displayed as a CLI number.

3. When the power of system is off, the stored CLI messages will not be erased.

4. The system sends the CLI to RS-232C port regardless of CLIP setting.

ISDN – COLP (CONNECTED LINE IDENTIFICATION PRESENTATION)

Description

CLIR(Calling Line Identification Restriction) & COLR(Connected Line Identification Restriction) are used that calling party & called party inform to PX that they don’t want to send their phone number to the other party.

In the CLIR set to ON system, if an outgoing ISDN CO call is tried, then the calling party number will not send to the called party. In the COLR set to ON system, if an incoming ISDN CO call is received and answered, then the called party phone number will not sent to the calling party.

Admin Programming

n COLP (PGM 114-BTN 2) n COLR (PGM 114-BTN15) n COLP Table (PGM 201) n COLP Table Index (PGM 143-BTN1)

ISDN – CLIR (CALLING LINE IDENTIFICATION RESTRICTION) / COLR (CONNECTED LINE IDENTIFICATION RESTRICTION)

Description

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The connected line or calling line number may be restricted. If CLIR is set to ON, calling party number will not be sent to the called party when an ISDN CO line call is made. If COLR is set to ON, the called party number will not be sent to the calling party when an ISDN CO line call is received and answered.

Admin Programming

n CLIR (PGM 114-BTN 14) n COLR (PGM 114-BTN 15)

ISDN-KEYPAD FACILITY SERVICE

Description

The system enables users to send Keypad Facility IE (Information Element) instead of called party IE for sending information on ISDN interface to the network when pressing the programmed button as {Keypad Facility}. Some specific features to be supported by network can be operated by dialing each code at the station.

Operation

1. When pressing the programmed {Keypad Facility} button after seizing a CO line (ISDN), the system will send the dialed digits as Keypad Facility IE instead of Called Party Number IE in INFORMATION message to the network.

When the user releases the CO line (ISDN), or pressing the programmed {Keypad Facility} button during dialing digits, Keypad Facility IE Sending will be stopped automatically.

Admin Programming

n Keypad Facility Access (PGM 114-BTN 6)

Condition

1. To assign {Keypad Facility} flexible button,

[TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 8 9 + [HOLD/SAVE]

2. The Keypad Facility Access Authority (PGM

114-BTN 6) should be ON to use this feature.

3. This feature can be activated by pressing the {Keypad Facility} button after seizing a CO line (ISDN).

4. When this feature is activated, the system starts to send Keypad Facility IE instead of Called Party Number IE regardless of CONNECT message from the network unless pressing {Keypad Facility} button to deactivate it. So the system will continue to send Keypad Facility IE instead of DTMF tone even after CONNECT message is received from the network.

5. If the Speed Dial is stored with [FLASH] as the first digit for ISDN line and the station has the Keypad Facility Access authority, the digits after [FLASH] command will be sent as Keypad Facility and the feature will be deactivated after sending all digits.

6. When any of the following features are encountered after the Keypad Facility is activated, the feature will be deactivated automatically;

- Pressing function keys as [REDIAL], [TRANS/PGM], [FLASH], [HOLD/SAVE], [CONF]

- Pressing CO keys as CO, CO Group, Loop

- Pressing Flex. Buttons assigned some features as {SPEED}, {DSS}, {Call Park}, {Keypad Facility}

- Making On-hook

- When DISCONNECT message is received

from the network

7. This feature may not be operated depending on the services that require to handle two call references at the same time after B channel connection is made as Hold & Retrieving, Conference, etc.

8. The Speed Dial Numbers started with [FLASH] (display “D”) send saved digits as Keypad Facility IE instead of Called Party Number IE. After sending all Speed Dial Numbers, this feature is deactivated automatically.

9. When the system receives a Called Party Number IE during sending Keypad Facility IE, the system will stop sending the Keypad Facility IE.

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ISDN - MSN/SUB-ADDRESSING(N/A)

ISDN Supplementary Service

Description

ISDN supplementary services are provided by PX system. So, these features depend on PX and user should be subscribed to PX specific service to use this feature. Further service provided by the ISDN PX not mentioned in this document is nation dependent.

ITEM Feature

Code

REMARK

Call Barring Code [FLASH] + 20 CFU Activation Code [FLASH] + 22

CFU Deactivation

Code

[FLASH] + 23

Memo Tel Normal

Deactivation Code

[FLASH] + 24

Memo Tel Normal

Activation Code

[FLASH] + 25

Memo Tel Timer

Code

[FLASH] + 26

Memo Tel Activation

only LNR2)

[FLASH] + 27

Memo Tel

Interrogation of

service status

[FLASH] + 28

Memo Tel

Interrogation of

MSRS3)

[FLASH] + 29

National only, B1)

Attendant Override [TRANS/PGM

]+86

Attendant Only, B

Only

Note 1) Flexible button progr am available. Note 2) LNR : Idle No Answer Note 3) MSRS : Message Storage and Retrieve

System.

ISDN – CALL HOLD / RETRIEVE

Description

This feature allows the user to make another call without using other channel. When the

HOLD supplementary service is invoked, communication on a B-channel is interrupted and the B-channel is released. The network reserves the B-channel used by the user for subsequent reuse. With this feature, ISDNBroker Call and Call Waiting are available.

Operation

1. To hold the current call; (1) Press the [FLASH] key during

conversation.

(2) Press the [HOLD] key. Or

(1) Press programmed {SUPP HOLD}

button.

2. To make a new call by using the same

channel

(1) Press the [FLASH] key. (2) Press the {CO} key. Or (1) Dial CO Access Code 9.

3. To retrieve the held call during

conversation;

(1) Press the [HOLD] key. Then

current call goes on hold and the held call is retrieved.

4. To retrieve the held call after hanging up

the current conversation;

(1) Press the {CO} key that is flashing with 480 IPM.

Admin Programming

n ISDN Attribute(PGM200)

Condition

1. Both keypad protocol and functional

protocol are implemented.

2. [FLASH] and [HOLD] keys or pre-

programmed {SUPP HOLD} are needed for this feature. {SUPP HOLD} key can be made by Code [TRANS/PGM] *75#.

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3. ISDN Call Hold feature is available during conversation.

4. The line, which is associated with this ISDN supplementary service, can not be transferred to other stations or can not be retrieved from other stations. And the held channel can be retrieved only by the station which held the channel before.

5. When a call is on hold, the associated LED for the line will flash at 480 IPM in the station that uses the line. And all the LED’s will be ON (busy) in the other stations.

6. When a call is on hold and the user make a new call, the assoc iated LED for the line at the station will be ON.

ISDN – BROKER CALL

Description

This feature allows a station user engaged in one ISDN CO line to hold that call and can originate another call by using the same channel. Once the second call is established, the originating station may alternate between calls carrying on a private conversation with either party.

Operation

1. To hold the current call;

(1) Press the [FLASH] key during

conversation. (2) Press the [HOLD] key. Or (1) Press programmed {SUPP HOLD}

button.

2. To make a new call by using the same channel

(1) Press the [FLASH] key. (2) Press the {CO} key. Or

(1) Dial CO Access Code 9.

3. To retrieve the held call during conversation;

(1) Press the [HOLD] key. Then current call goes on hold and the held call is retrieved.

Admin Programming

n ISDN Attribute(PGM200)

Condition

1. Both keypad protocol and functional protocol are implemented.

2. [FLASH] and [HOLD] keys or pre- programmed {SUPP HOLD} are needed for this feature. {SUPP HOLD} key can be made by Code [TRANS/PGM] *75#.

3. ISDN Call Hold feature is available during conversation.

4. ISDN-Broker Call is available during conversation.

5. The ISDN CO line, which is associated with this ISDN-Broker call, can not be transferred to the other station. And the held channel can be retrieved only by the station which held the channel.

6. ISDN-Broker Call is associated with ISDN3 Party Conference and Call Waiting

ISDN – 3 PARTY CONFERENCE

Description

This feature allows the user to make 3 party conversation with one ISDN CO channel.

Operation

1. To make a 3 party conversation;

Press [FLASH] + [CONF] or {SUPP CONF} when a call is in Supplementary Hold and a call in conversation.

2. To hold a party during 3 party

conversation Press [FLASH] + [HOLD] or {SUPP HOLD} during 3 party conversation.

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Condition

1. Only Keypad protocol is implemented.

2. [FLASH], [HOLD] and [CONF] or {SUPP HOLD}, {SUPP CONF} keys are needed for this feature. {SUPP CONF} key can be made by Code [TRANS/PGM] *77#.

3. The other stations or CO lines in the system can not be a member.

ISDN – Call Barring (Italy national protocol) – ATD only

Description

This feature enables the adjustment of the COS(Class of Service) of ISDN CO lines in LDK-

24. That is to change the current COS of the CO

line from C5(all outgoing calls are possible) to C2(outgoing calls only for specific numbers) and vice versa. .

Operation

To activate COS down at Attendant station

1. Press the {CO} key.

2. Press the programmed key for {Call barring}. Or

Press [FLASH] key + [2] + [0].

3. Service accepted and/or rejected by PX and display during off- hook state.

Or service rejected and/or rejected by PX and display during off- hook state.

4. Call barring key and {CO} Key and LED is flashing at 50 IPM when this feature key is activated

To activate COS up at Attendant station

1. Press the {CO} key.

2. Press the programmed key for {Call barring}. Or

Press [FLASH] key + [2] + [0].

3. Dial the password code for class up.

4. Service accepted and/or rejected by PX and display during off- hook state

5. When ATD station goes to on-hook state, if COS is restored to C5 then feature key LED goes off and normal LCD message will be displayed. But, if COS is not restored to C5 (Reject case), then LCD remains as before ({CO} Key and feature key flashing at 60 IPM).

Condition

1. This feature is only available in national keypad protocol.

2. Password code for call barring is not possible to program to flexible button. So, user always should dial this code.

3. This feature is supported only access basis. So, only ATD station can activate this feature. If normal station tries to us e this feature, then error tone is heard.

4. {Call Barring} key is used as toggled key(class up/down).

5. If this feature is activated, ISDN Co line COS changes according to service type(class up/down).

6. When the COS is changed to C2 state, the services available in all ISDN co lines depend on the PX.

ISDN – Call Forward Unconditional (CFU, Italy national protocol) – ATD only

Description

This feature re-routes (forward) a specific CO Line call to outside specific another subscriber number.

PX will transfer a predefined specific subscriber’s CO line call to another subscriber number according to CO line/subscriber number .

Operation

To activate Call Forward Unconditional(Only available in preprogrammed flexible button. )

1. Press {CO}] key.

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2. Press the programmed key for {CFU Activate with Destination} Or, Press [FLASH] key +[2]+[2].

3. Service accepted by PX and the LCD will display as during off-hook state. Or, when service is rejected by PX then the LCD will display as during off-hook state

4. When the station goes to on-hook state, feature key LED and {CO} key LED Flash at 30 IPM. But in rejected case normal LCD will be displayed and feature key LED goes idle.

To deactivate Call Forward Unconditional

1. Press {CO}] key.

2. Press the programmed key for {CFU Activate with Destination} Or, Press [FLASH] key +[2]+[3].

3. Service accepted by PX and the LCD will display as during off-hook state. ( {CO} key and feature key LED goes idle). Or, when service is rejected by PX then the LCD will display as during offhook state.

4. When the station goes to on-hook state, feature key LED and {CO} Key LED goes idle. But in rejected case normal LCD will be displayed and feature key LED doesn’t change.

Condition

1. This feature is only available in national keypad protocol.

2. This feature can only activated by using preprogrammed flexible button.

3. If the CFU feature is activated {CFU Activate with Destination} key LED will flash at 30 IPM.

4. This feature is supported only access basis. So, only ATD station can activate this feature. If normal station tries to use this feature, then error tone is heard.

5. If this feature is activated incoming co calls are unconditionally transferred to the predefined destination.

ISDN – Memo Tel (Italy national protocol)

Description

Memo-Tel is a feature transferring the incoming co call to the MSG Storage system of the PX when co line is busy or when there is no answer. This feature can be activated selectively activated in normal case(busy or no answer) or only in no answer case. And also the user can check the messages left in the PX.

Operation

To activate Memo-Tel

1. Press the {CO} key.(Attendant only.)

2. Press the programmed key for {MEMO-TEL Activation_Normal}, or [FLASH] key + [2] + [5] for Normal activation.

3. Service accepted by PX and display during off-hook state. Or service rejected by PX and display during off-hook state.

4. When the station goes to on-hook state normal LCD will be displayed.

To change Memo-Tel TIMER

1. Press the {CO} key.(Attendant only.)

2. Press the programmed key for {MEMO-TEL Timer_Codel},or [FLASH] key + [2] + [6] change timer.

3. Service accepted by PX and display during off-hook state. Or service rejected by PX and display during off-hook state.

4. When the station goes to on-hook state normal LCD will be displayed.

To deactivate Memo-Tel

1. Press the {CO} key.(Attendant only.)

2. Press the programmed key for {MEMOTEL Deactivation}, or [FLASH] key + [2] + [4] for Normal activation.

3. Service accepted by PX and display during off-hook state. Or service rejected by PX and display during off-hook state.

Enquiry of service status

1. Press the {CO} key.(Attendant only.)

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2. Press the programmed key for { MEMO -

TEL Interrogation Code}, or [FLASH] key + [2] + [8] for Normal activation.

3. Service accepted by PX and you will

hear announcement about the current memotel activation type and applied timer. Or service rejected by PX and you will hear the announcement about wrong access.

4. When the station goes to on-hook state,

normal LCD will be displayed.

Retrieve of MSRS

1. Press the {CO} key.(Attendant only.)

2. Press the programmed key for {MEMO -

TEL Retrieve MSRS Code}, Or [FLASH] key + [2] + [9]. Then you will

hear announcement to enter password or if rejected announcement about wrong access.

3. Dial Password and # for identifying your password. ( Password in 4 digits.)

4. Dial desired code according to PX announcement.

Condition

1. Memo-Tel is only available in national keypad protocol.

2. If this feature is activated by attendant station (access basis), then the ISDN lines are in MEMO-TEL mode. To retrieve stored message or enquiry of service status at attendant station, attendant should to retrieve of MSRS or enquiry of status for all CO lines respectively.

3. If this feature is activated by normal station (number basis), then the first CO line for this station in MSN table is in MEMO-TEL mode. So, the user should be assigned with the specific subscriber number and co number to MSN table. If no co number is assigned to MSN table, system will choose the first co as default. To retrieve stored message or enquiry of service status at normal station, normal station need not to access CO line.

4. To know service status, user should be inquire of service status to PX using

‘Enquiry of service status service’.

5. Station when having numbers for not only one co line the first one appearing in the MSN table will be chosen.

LAST NUMBER REDIAL (LNR)

Description

The last dialed number with CO line can be stored (up to 48 digits) in the station's Last Number Redial buffer. The user may request the system redial the last number without redialing the full number. Each keyset with LCD in the system has 10 individual last dialed number directory.

Operation

To use Last Number Redial,

1. Lift the handset or press the [MON] button.

2. Press the [REDIAL] button. Or, press the [SPEED] button and dial *.

3. Press [HOLD/SAVE] button.

To use one of dialed number in the Last Number Directory by scrolling (only for keyset with LCD),

1. When last dialed number is displayed, press [UP] or [DOWN] button to find a phone number. (Max. 10 last dialed number can be stored in the directory.)

2. To make a call, press [HOLD/SAVE] button when the phone number is displayed.

Condition

5. When the used CO line is busy, an idle CO line in the group is seized and the last dialed number is dialed.

6. The last dialed number directory allows a duplicated phone number.

If you use Last Number Redial while the Autoredial is activated, the auto-redial is canceled.

MUSIC ON HOLD (MOH)

Description

When a CO line call is placed in the hold state (system, exclusive, transfer, conference, etc) the external party will hear music. In this way, the CO

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line party can be notified that the connection is still established. If provided, each music source can be assigned to each CO line base.

Admin Programming

n CO Line MOH (PGN 142-BTN 6) n MOH Type (PGM 171-BTN 2)

n MOH Channel via SLT Port (PGM 171-BTN

Condition

1. When the MOH channel is set to 0, the holding tone will be provided to the external party.

2. Max. 9 in LDK -24 channels are supported.

3. There are one external MOH port in the MBU.

4. SLT ports connected with MOHU can provide MOH channels.

5. Up to 5 SLT ports can be used as MOH channel.

6. To use SLT port as a MOH channel, assign desired SLT port with MOH channel and then connect MOHU to the SLT port.

7. MOHU supports 2 MOH channels.

PAUSE INSERTION IN SPEED DIAL

Description

While dialing a speed number, a timed pause between digits sending can be placed in the number. The length of this pause can be programmed by the Admin. Programming.

Operation

Pressing [CALLBK] button while entering a speed dial bin, it provides a timed pause.

Admin Programming

n Pause Timer (PGM 181-BTN 11)

PREFERRED LINE ANSWER

Description

By lifting the handset or pressing the [MON] button, an incoming call is automatically answered and connected to the station.

Admin Programming

n Preferred Line Answer (PGM 112-BTN 7) n Automatic Speaker Select (PGM 111 -BTN 1) n PLA Priority (PGM 173)

Condition

1. When more than one line is ringing at a station and Preferred Line Answer is enabled, the priority of answer is as follows by default;

CO line Transfer Call -> CO line Recalling -> CO line Incoming Call -> CO line Queued Call

2. “Automatic Speaker Select” feature should be enabled for Preferred Line Answer.

3. The priority of CO line for preferred line answer can be changed by Admin. Programming.

PRIVATE LINE

Description

CO lines in the system can be assigned for exclusive use by one or more keyset users. Private lines are assigned to CO line Group 00 and an appearance (Flexible CO button) is required at the keyset. (Loop or Pool keys cannot be used.)

Operation

A private line will operate as a normal CO line except access is limited to assigned stations.

Admin Programming

n CO Line Group (PGM 141-BTN 1)

Condition

1. Private line cannot be picked up.

SAVE NUMBER REDIAL

Description

The current number while calling can be stored in a temporary buffer for future redial. The

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number is saved in memory until the user stores new number. The number in the Save Number Redial is not erased until updated to other number .

Operation

To save a number in the Save Number Redial buffer from a keyset,

1. Press the [SPEED] button twice, while conversation with external party.

2. Replace the handset and go on-hook.

To dial a number from the Save Number Redial buffer from a keyset,

1. Lift the handset or press the [MON] button.

2. Press the [SPEED] button.

3. Dial # button.

Condition

1. When the used CO line is busy, an idle CO

line in the group is seized and the saved number is dialed.

2. The stored save number is not deleted at

when the system power is off.

3. If you press [SPEED] button twice after

seizing a CO line with dialing and go idle state, the save number redial bin will be erased.

STATION SPEED DIAL

Description

Each station user can program up to 100 individual speed dial numbers in the station. The numbers are entered and stored by the user and can be recalled by the user at any time. These numbers provide speedy access to often-used outgoing CO line call dialing numbers. There are a total of 500 speed locations to be divided among the stations. Station speed number can be saved up to 24 digits.

Operation

To place a call using Station Speed Dial from a keyset,

1. Lift the handset or press the [MON] button.

2. Press the [SPEED] button.

3. Dial the station speed dial bin (000~099).

To store Station Speed Dial numbers from a keyset,

1. Press the [TRANS/PGM] button.

2. Press the [SPEED] button.

3. Dial the station speed dial bin (000~099).

4. If desired, press the CO line or group button.

5. Dial the desired telephone number (up to 24 digits).

6. Press the [HOLD/SAVE] button.

7. If desired, enter the name (Max. 12 characters) by dialing 2-digit for each character.

8. Press the [HOLD/SAVE] button.

*. To store continuously, repeat the above

procedure from 3.

To delete a Station Speed Dial bin,

1. Press the [TRANS/PGM] button.

2. Press the [SPEED] button.

3. Dial the speed bin number to be erased.

4. Press the [HOLD/SAVE] button. Then, the stored speed number is erased in the speed bin.

To display and enter a speed dial bin by scrolling,

1. Press the [TRANS/PGM] button.

2. Press the [SPEED] button.

3. Dial the speed bin number.

4. Press the [UP] or [DOWN] key to display the next/previous speed dial number.

Admin Programming

n Speed Dial Access (PGM 112-BTN 9) n CO Dial Tone Detect (PGM 160-BTN 6)

Condition

1. CPTU should be installed to detect dial tone.

2. The Station Speed Dial is secured in data protect mode when the power is off.

3. There can be max. 24 digits in a station speed dial number including some digits and special function codes.

Special Function Codes

a. [CALLBK] button – Pause b. ‘*’ – If it is stored as the first digit, its

function is Display Security. Otherwise, its function is Pulse to DTMF Switchover.

c. [DND/FOR] button – If CO Dial Tone

Detect (PGM 160 -BTN 6) is ON and it is

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

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stored as the first or second digit and the seized CO line is behind PBX mode, its function is Dial Tone Detect. Otherwise, its function is ‘*’.

d. [FLASH] button – If seized CO line is

analog line, its function is Flash to PX (or PBX). If seized CO line is ISDN line and it is stored as the first digit, it makes remaining digits sent with enveloped not in calling party number IE but in keypad facility IE.

4. If you dial an empty station speed bin, error tone will be heard.

5. If you select a CO line before dialing speed bin number, the selected CO line is used though there is programmed CO line in the speed bin number.

6. You can program a station name (max. 7 characters) in the keyset to be presented instead of station number. The name is programmed in the speed bin 000. When the station name is programmed, the speed bin is not used as a station speed bin.

SYSTEM SPEED DIAL

Description

The system speed dial bins are programmed by system attendant. These numbers are available for easy access by all stations allowed in the system. Max. system speed dial capacity is 1500 in LDK -24 system.

Operation

To store a number in a System Speed Dial from the system attendant,

1. Press the [TRANS/PGM] button.

2. Press the [SPEED] button.

3. Dial the system speed dial bin.

4. If desired, press the CO line or Group button.

5. Dial the desired phone number (max. 24 digits)

6. Press the [HOLD/SAVE] button.

7. If desired, enter the name (Max. 12 characters) by dialing 2-digit for each character.

8. Press the [HOLD/SAVE] button.

*. To store continuously, repeat the above

procedure from 3.

To place a call using System Speed Dial from a keyset,

1. Lift the Handset or press the [MON] button.

2. Press the [SPEED] button.

3. Dial the System Speed Dial bin.

Admin Programming

n Speed Dial Access (PGM 112-BTN 9) n System Speed Zone Access (PGM 232) n Dial Tone Detect (PGM 160-BTN 6)

Condition

1. The CPTU should be installed for dial tone detect.

2. System Speed Dial is restricted by Station COS.

3. There can be max. 24 digits in a system speed dial number including some digits and special function codes.

Special function codes

a. [CALLBK] button – Pause b. ‘*’ – If it is stored as the first digit, its

function is Display Security. Otherwise, its function is Pulse to DTMF Switchover.

c. [DND/FOR] button – If PGM 42 -BTN 5 is

ON and it is stored as the first or second digit and the seized CO is behind PBX mode, its function is Dial Tone Detect. Otherwise, its function is ‘*’.

d. [FLASH] button – If seized CO line is

4. If you dial an empty system speed bin, error

tone will be heard.

5. If you select a CO line before dialing system

speed bin number, the selected CO line is used though there is programmed CO line in the system speed bin number.

6. If all CO lines in the group are busy, busy

tone will be received when accessing a

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 CO Line Features

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system speed number.

7. System Speed numbers are protected when the system power is off.

SYSTEM SPEED ZONE GROUP

Description

Up to 10 speed number zones can be defined. Speed bins & stations can be allocated to these zones. Toll checks based on COS can be applied to zones. Only stations allocated to zones can access these bins. Speed bins not allocated to zones can be accessed by all stations and no toll checks are applied

Admin Programming

n Speed Dial Access (PGM 112-BTN 9) n System Speed Zone Access (PGM 232) n Dial Tone Detect (PGM 160-BTN 6)

VOIP CALL–DIRECT CALL

Description

This feature is established receiving IP numbers or dialing IP numbers directly.

Operation

1. Press the desired {CO} line, {POOL}, or {LOOP} button or dial the CO line or group code

2. When hearing Dial Tone, dial the IP address of Called Party sequentially. In stead of “.”, “*” must be dialed.

3. (ex: IP Address: 156.147.3.201, Dialed number:156*147*3*201)

4. Press “#” button to call.

5. If Called Party is LDK system, Ring will follow the Ring Assignment(PGM144)

Admin Programming

n CO Line Service Type (PGM 140) – Normal

n VOIB IP Setting (PGM 340)

n ISDN Enblock Sending(PGM143-Btn6)

Condition

1. When programming Speed Dial for Direct Call, “#” must not be inserted. (ex: To assign 156*147*3*139 to Speed Dial, Just enter “156*147*3*139 ” not “156*147*3*139#”)

2. In DISA Incoming, Co Access is denied if the line seized by dialing Co Access Code is VOIB line

VOIP CALL–CALL BY NETWORK TBL

Description

This feature is established dialing Station number programmed in Network Table(PGM324)

Operation

1. Dial the station number included in the range from Start Range to End Range in Network Table.

2. System will select one VOIP Co line in the CO Group assigned in Network Table

3. User will be heard Ring Back Tone if this call is possible.

4. In case of Error or Busy, Call will follow DID/DISA Destination(PGM167).

Admin Programming

n CO Line Service Type (PGM 140) – ISDN

DID/MSN

n VOIB IP Setting (PGM 340) n ISDN Enblock Sending(PGM143-Btn6) –

(ON/OFF)

n DID Digit Conversion(PGM230) – (used in

case of Did Conversion Type 0 or 2)

n Flexible DID Table(P GM231) – (used in case

of DID Conversion Type 2)

n Networking CO Program(PGM322 - Btn1) n Networking Routing Table(PGM324)

Condition

1. For the call via Network Table, VOIB call

follows the ISDN DID Call Procedure.(DID

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conversion Type, Digit conversion Table, Flexible DID Table etc)

2. VOIB call does not follow Ring Assignment even if DID/DISA Destinations are set to ATD. The call just will be transferred to Attendant directly.

3. If Routing Tables more than one have same start and end range, Call follows the first Routing Table.

4. To transfer the incoming call to other system via VOIB, User must not drop the call before hearing Ring Back Tone.

5. Just DSS, HUNT, VMIB, VMIB # and Sys Speed can be the destination for the Flexible Did Table(PGM231)

6. CLIP, COLP are not applied in VOIP Call.

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 Intercom Features

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2. INTERCOM FEATURES

AUTO RELEASE OF [MON] BTN

Description

After a feature is completed, the [MON] button will be turned off automatically.

Condition

1. If a user enters a wrong data and err or tone is received, the station will not go idle state until the programming is correct and confirmation tone is received.

2. It is applied in the whole features except Customer Message Programming, CO line Outgoing Call Enable/Disable and MPB Version Display.

AUTOMATIC SPEAKER SELECT

Description

Programming Automatic Speaker Select,

Condition

1. If the user enters the wrong data and error tone is received, the Station will not go idle until the programming is correct and confirmation tone is received.

2. This feature applied the entire feature in program mode except Customer Message Programming, CO line-outgoing call Disable/Enable and MPB Version Display. This feature also applied to Call Park, Call Back, Call Forward, Queuing.

Admin Programming

n Automatic Speaker Select (PGM 111 -BTN 1)

BACKGROUND MUSIC

Description

A keyset can receive audio, generally music, from an internal or external source while idle. Music from the source is received over the keyset speaker and will be shut-off during ringing,

paging announcement or when the station is offhook.

Operation

To assign background music at a keyset,

1. Press the [TRANS/PGM] button.

2. Dial 7 3 and the music is received.

To transmit a background music with external page port at attendant station,

1. Press the [TRANS/PGM] button.

2. Dial 0 7 6 (Ext.port 1).

3. Dial the background music channel number and the selected background music is heard.

4. Press the [HOLD/SAVE] button. After confirmation tone, the station will go to idle state and the selected background music is transferred to external port.

To transmit a background music through ICM box at attendant station,

1. Press the [TRANS/PGM] button.

2. Dial 0 7 5.

3. Dial the background music channel number and the selected background music is heard.

4. Press the [HOLD/SAVE] button. After confirmation tone, the station will go to idle state and the selected background music is transferred to ICM box.

Admin Programming

n Background Music Type (PGM 171-BTN 1)

Condition

1. When lifting handset or pressing [MON] button at a station, the music is disconnected.

2. When an external music is assigned, the music source should be connected to MBU.

3. The same music source can be used with MOH.

4. Press the [VOLUME] button to adjust volume while the background music is heard.

5. The BGM may be blocked in an ICM box by pressing [DND/FOR] button.

CALENDAR DISPLAY

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Description

The calendar is displayed on the large LCD of a digital keyset.

Operation

Press the [MENU] button in standby mode. Press the [MENU] button again to return to normal menu display.

CALL FORWARD

Description

A station can forward calls with certain condition by activating feature codes. Station may forward a call to any station, station group or VMIB in the system.

Operation

To make call forward,

1. Lift the handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial a Call Forward type code.

4. Dial station, group number or VMIB number to receive the call.

To assign {CALL FORWARD} button at a flexible button,

1. Press the [TRANS/PGM] button.

2. Press a flexible button.

3. Press the [DND/FOR] button.

4. Assign Call Forward Type (0~7).

5. Dial the destination to receive the call.

6. Press the [HOLD/SAVE] button.

To activate Call Forward,

1. Press the assigned flexible button.

2. The LED of [DND/FOR] button is flashing and the function assigned to the flexible button is activated.

Condition

Call Forward Type 1: Call Forward, Unconditional 2: Call Forward, Busy 3: Call Forward, No Answer 4: Call Forward, Busy/No Answer

5: Station Off-net Call Forward, Unconditional 6: Station Off-net Call Forward, No Answer 7: Incoming CO Off-net Call Forward (ATD only) 0: Follow Me Call Forward #: Remove Call Forward

CALL FORWARD-BUSY/NO ANSWER

Description

A user can direct the system to re-route call to other station, group or VMIB when the user's station is busy and/or does not answer in a predefined 'No Answer' time. Incoming CO line, transferred CO line and ringing Intercom calls are forwarded.

Operation

To activate Call Forward Busy/No Answer,

1. Lift the handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial Call Forward Code; (2-busy only, 3-no answer only, 4-busy/no answer)

4. Dial station or group pilot number to receive the calls.

5. Replace the handset and go on-hook.

To activate Call Forward to VMIB,

1. Lift the handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial Call Forward Code.

4. Dial VMIB selection code # to receive the call.

5. Replace the handset and go on-hook.

To deactivate Call Forward Busy/No answer,

1. In idle state;

Press the [DND/FOR] button.

2. In off-hook state,

Press the [DND/FOR] button and dial #.

Admin Programming

n Call Forward (PGM 111 -BTN 2) n Call Forward No Answer Timer (PGM 181-

BTN 1)

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CALL FO RWARD-FOLLOW ME

Description

A user can direct the system to immediately reroute(forward) calls to another station. Call Forward, Follow-Me can be activated at the user's station or from any other station in the system allowed access to Call Forward. It must be programmed from the station that you will be forwarded to and a user password must be entered at the user's station first.

Operation

To activate Follow-me Call Forward from any station,

1. Lift the Handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial Call Forward Code ‘0’ .

4. Dial forwarding station number.

5. Dial forwarding station authorization code.

6. Replace the Handset and go on-hook.

To deactivate Follow-me Call Forward from the station, (only the user's own station, not at any other station)

1. In idle state; Press the [DND/FOR] button.

2. In off-hook state,

Press the [DND/FOR] button and dial #.

Admin Programming

n Call Forward (PGM 111 -BTN 2) n Authorization Code Table (PGM 227)

Condition

1. Authorization code should be registered to

use Follow-me Call Forward.

CALL FORWARD-INCOMING CO LINE OFF-NET

Description

The system attendant can direct the system to reroute(forward) incoming CO line calls to a

directory (telephone) number outside the system. When a call is received, the system will access an outgoing CO line and dial the telephone number assigned by the attendant. Note that the system will automatically disconnect the call after the Unsupervised Conference Timer has expired.

Operation

To activate CO Line Off-Net Call Forward from the attendant;

1. Lift the handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial Call Forward code ‘7’.

4. Dial CO line/group access code (9, 81-8x, 8801-88xx, or 8* for all CO lines) or press {CO line} button.

5. Dial the Speed Dial bin number with the desired telephone number.

6. Replace the Handset and go on-hook.

To deactivate CO line Off-Net Call Forward fr om the attendant;

1. Lift the Handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial Call Forward code ‘7’.

4. Dial CO line/group access code (9, 81-8x, 8801-88xx, or 8*) or press {CO line} button.

5. Dial #.

Admin Programming

n Call Forward Access (PGM 111 -BTN 2) n Unsupervised Conference Timer

(PGM 182-BTN 6)

Condition

1. If there is no idle CO line, Off-net Call Forward is not activated.

2. This feature is not applicable for DID line.

3. It is unconditional and forwarded immediately when the CO line rings in the system.

4. If a speed bin is programmed in a Flex. Button, you may press the Flex. Button instead of dialing the speed bin number.

5. Toll restriction will be based on the COD of outgoing CO line. But, it doesn’t care CO Account code.

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CALL FORWARD-PRESET

Description

The system can be configured so that incoming CO lines, which are programmed to ring to station, can be forwarded to an assigned station or hunt group, if the call is not answered in a predetermined time, Preset Forward Timer.

Admin Programming

n Preset Call Forward Timer (PGM 181-BTN

12)

n Preset Call Forward (PGM 121)

Condition

1. In Preset Call Forward, a busy station will not receive a CO line ring and the next assigned station will receive the CO line ring. If the station is the last station in the chain, then the call will not be forwarded and continue to ring at the station until answered.

2. The loop of Preset Call Forward is not available.

3. When a CO line is forwarded with Preset Call Forward, the station programmed to ring will stop ringing. (The LED of {CO line} button will be flashing continuously.)

4. Preset Call Forward will only forward to a programmed station or hunt group member, which has a {CO line} or {LOOP} button. If there is no direct {CO line} or {LOOP } button, the station will be bypassed.

CALL FORWARD-STATION OFF-NET

Description

Stations allowed call forward access can forward intercom and transferred CO line calls to a directory number (telephone number) outside of the system. When a call is received, the system will access an outgoing CO line and dial the telephone number entered by the user.

If a station assigned off-net call forward received a call from internal/external caller, the call is forwarded to off-net unconditionally (Code

5) or after No Answer Ring timer is expired

(Code 6).

Operation

To activate Off-Net Call Forward (unconditional),

1. Lift the handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial Call Forward Code 5.

4. Seize a CO line, if required.

5. Dial the Speed Dial bin number with the desired phone number.

6. Replace the handset and go on-hook.

To activate no answer off-net call forward,

1. Lift handset or press [MON] button.

2. Press [DND/FOR] button.

3. Dial Call Forward Code 6.

4. Seize a CO line, if required.

5. Dial a speed bin number with the desired phone number.

6. Replace the handset and go on-hook.

To deactivate Off-Net Call Forward,

1. In idle state;

Press the [DND/FOR] button. Or,

2. In off-hook state,

Press the [DND/FOR] button and dial #.

Admin Programming

n Call Forward (PGM 111 -BTN 2) n Off-net Mode (PGM 112-BTN 12) n Call Forward No Answer Timer (PGM 181-

BTN 1)

Condition

1. No answer off-net call forward will take

place after Call Forward No Answer timer is expired.

2. Call forward will remain set until it is

released manually by the station or attendant.

3. If a speed bin number is programmed in a

Flex. button, you may press the Flex. button instead of dialing the speed bin number.

4. Toll restriction will be based on the COS of

forwarding station and the COS of outgoing CO line.

5. The calling station should have a {CO line},

{LOOP} or {POOL} button to make Off-net call forward. If there is no available {CO line} button, the call will not be forwarded.

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 Intercom Features

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CALL FORWARD - UNCONDITIONAL

Description

A user forward all calls immediately to another station or station group.

Operation

To activate Unconditional Call Forward,

1. Lift the Handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial Call Forward Code 1.

4. Dial station or group pilot number to receive the calls.

5. Replace the handset and go on-hook.

To activate Call Forward to VMIB,

1. Lift the handset or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial Call Forward Code (1~4).

4. Dial VMIB selection code # to receive the call.

5. Replace the handset and go on-hook.

To deactivate Unconditional Call Forward,

1. In idle state;

Press [DND/FOR] button.

2. In off-hook state,

Press [DND/FOR] button and dial #.

Admin Programming

n Call Forward (PGM 111 -BTN 2)

Condition

1. Call Forward cannot be assigned to a station which is in DND state.

2. Assigning Call Forward while CO line queue/ Message Wait/DND/Preselected Message is activated, the previous feature will be canceled and Call Forward will be assigned.

3. The intercom answer is 'To ne' mode in Call Forward.

4. A station in the forward mode can make outgoing calls (internal or external).

5. Call forward chain can be made but, a station cannot forward to a station which is already a member of the chain.

6. If the last member of the call forward chain is in DND, the caller will hear DND tone for ICM call.

7. Forwarded data is protected when the system power is off.

8. If you attempt call forward to VMIB without recording VMIB user greeting, warning tone will be heard and cannot make call forward.

CALL WAITING/CAMP-ON

Description

When a user calls a busy station, busy tone is heard and the user can give a signal to the busy station. The busy station (off-hook or on speakerphone) is notified of the call waiting by a camp-on tone and flashing LED of the

[HOLD/SAVE] button.

Operation

To activate Call Wait while receiving intercom busy tone, Dial , the last digit of the busy station, press the busy DSS flexible button, or flexible button assigned as {CALL WAIT}.

To answer a Call Wait while receiving intercom busy tone, Press the [HOLD/SAVE] button, the active CO line is placed on exclusive hold and the call waiting is connected. By pressing [HOLD/SAVE] button, you can talk two parties in turns.

Admin Programming

n Stop Camp-on Tone (PGM 112 – BTN 15)

Condition

1. To assign the {CALL WAIT} button at a

flexible button,

[TRANS/PGM] + Flex. BTN + [TRANS / PGM] + 8 5 + [HOLD/SAVE]

2. During a conference or paging, Call Waiting

is not activated.

3. Camp-on is not applied to a station which is

in DND.

4. The attendant can override a station using

Camp-on feature.

5. If the ‘Stop Camp-on Tone’ is set to ‘ENABLE’,

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the cam p-on tone will not be heard.

DO NOT DISTURB (DND)

Description

A station can be programmed to activate DoNot-Disturb (DND). While in DND, the station will not receive ring for CO lines, transferred calls, intercom calls and will not receive paging announcements. Only the attendant can call the DND station by pressing ' ' or the last digit of the station.

Operation

To activate DND from a keyset, Press the [DND/FOR] button.

To deactivate DND from a keyset, Press the [DND/FOR] button again.

Admin Programming

n Do-Not-Disturb (PGM 111 -BTN 3)

Condition

1. Pressing the [DND/FOR] button during call forward or preselected message, DND is not activated and call forward or preselected message is released.

2. When a station, which is assigned to preset call forward, is in DND, an incoming call is received to the next station by ring assignment.

3. Attendant can override a station which is in DND by Camp -on or Intrusion. Also, it is not permitted to be DND state in attendant.

4. Attendant may cancel DND for a station or all stations.

DND – ONE TIME DND

Description

A station assigned to DND can activate DND not to be interrupted by other calls while on a call for the duration of the off-hook period (One time), eliminating off-hook ring signals. When activated, the phone will be in the DND mode and calls to the keyset will follow normal DND

processing. When the station returns to an idle state, the DND mode is automatically deactivated.

Operation

To activate One-time DND from a keyset,

1. While off-hook state or connecting a CO line or intercom call, press the [DND/FOR] button.

2. The station is in DND. (The LED of [DND/FOR] button will light.)

3. When the station goes to idle state, DND is released in the station. (The LED of [DND/FOR] button will be extinguished.)

Admin Programming

n Do-Not-Disturb (PGM 111 -BTN 3)

Condition

1. This feature is not available in the ICM box.

2. Attendant can override a station which is in

one-time DND state by Camp-on or Intrusion. Also, it is not permitted to be one-time DND state in attendant.

DID Call Wait

Description

When DID call is incoming to a station at talking state, station can be recognize by the DID call wait indication.

Operation

To activate DID call wait from a keyset,

1. Program the DID call wait button via, [TRANS/PGM] + {FLEX} + 81

2. Press the DID call wait button and dial code 1

Admin Programming

n DID Call Wait (PGM 114-BTN 17)

Condition

1. This feature is only available in DKTU type

keyset.

2. Station can be received the DID call wait

indication, only it is talking state.

3. If station doesn’t answer about the DID wait

call during DID/DISA no answer timer, the call is following the setting of PGM 167.

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4. If station has many DID wait call, then the last incoming DID wait call is indicated.

5. DID wait call is required an associated CO button.

FLASH ON ICM CALL

Description

This feature enables station users to utilize the [FLASH] button to terminate pages and intercom calls. While paging or intercom call pressing the [FLASH] button will terminate the call and return intercom dial tone.

HEADSET COMPATIBILITY

Description

An industry standard headset can be connected to a keyset instead of handset. The station is programmed for headset operation in place of speakerphone operation. A user can use headset instead of handset to make or answer a call.

Operation

To change the station mode between Speakerphone or Headset,

1. Press the [TRANS/PGM] button.

2. Dial code 7 5.

3. The Station Answer mode is displayed on the

LCD.

4. Dial code 1 (Speaker mode) or 2 (Headset

mode).

To change the Headset Ring mode,

1. Press the [TRANS/PGM] button.

2. Dial code 7 6.

3. The Station Answer mode is displayed on the

LCD.

4. Dial code 1 (Speaker ring only), code 2

(Headset only) or 3 (Both).

Admin Programming

n Headset Ring Mode (PGM 111 -BTN 10) n Speakerphone/Headset (PGM 111 -BTN 11)

Condition

1. The intercom signaling mode (HF/TN/PV) can be set in headset mode keyset as the Speakerphone mode keyset.

2. In Headset mode, user can select an incoming ring mode to hear ring with speaker, headset or both by Admin programming.

3. The station will receive paging with speaker of the keyset.

4. To answer an intercom call in Tone mode, user should press the [MON] button.

5. When an intercom call is received in Privacy mode, the station will be mute state automatically. User should pres s the [MUTE] button to answer the intercom call.

HOT LINE/WARM LINE

Description

A station can be programmed to perform a pre assigned function when the station goes to an off-hook state. The function can be activated immediately upon an off-hook state(Hot Line) or after a delay, if no other action is taken within a predefined time (Warm Line). The following items are can be assigned as Hot Line/Warm Line function;

n Assigned function at a Flex. Button n CO line or CO Group access n Intercom call to a predefined station

Operation

To activate Hot Line,

1. Lift the handset at a station, which is assigned to Hot Line.

2. The assigned hot line feature is activated immediately.

To activate Warm Line,

1. Lift the handset at a station, which is assigned to Warm Line.

2. If no dialing for assigned warm line timer, the

assigned warm line feature is activated.

Admin Programming

n Warm Line Timer (PGM 182-BTN 8) n Warm Line (PGM 113-BTN 7)

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n Idle Line Selection (PGM 122)

Condition

1. A station can be assigned to Hot line or Warm line by Admin Programming (PGM 113-BTN 7).

2. If there is no flexible button in a station, the number is operated as speed dial number.

3. The setting value of Warm Line timer should be less than that of Dial Tone timer.

4. A flexible button may be assigned as {Idle Line Selection} button. When lifting handset or pressing the [MON] button, the system will be activated as a predefined button is pressed.

5. It is possible to activate in SLT station.

INTERCOM BOX

Description

A convenient ICM box can be connected to the system. The ICM box can receive page announcements and intercom calls. And the ICM box can signal assigned stations in the system. Any combination of keysets or ICM boxes can be arranged in the system.

Operation

To call an ICM box,

1. Lift the handset or press the [MON] button.

2. Dial ICM box intercom number or press the

DSS flexible button for the ICM box.

3. After warning tone, announce the call.

To place a call from an ICM box, Press the [CALL] button and assigned station will ring.

To answer an ICM call at a station assigned for ICM box signals, Press DSS flexible button for ICM box.

To place ICM box to DND mode, Press the [DND] button.

Admin Programming

n ICM Box Signaling (PGM 111 -BTN 6) n Station ID Assignment (PGM 110) n ICM Box Music Port (PGM 171-BTN 3) n ICM Box Timer (PGM 181-BTN 6)

Condition

1. While hearing music at ICM box, press the [DND] button to stop the music.

2. ICM Box cannot attend a conference.

3. The CO ring is not received at ICM box.

4. An ICM box can be a member of page zone group.

5. To receive ICM box call at SLT or WHTU, set ICM Box Signaling value to ON.

6. SLT and WHTU can receive only one call from ICM box.

INTERCOM CALL

Description

The system incorporates a non-blocking internal communications network(intercom) which can be accessed by all stations connected to the system. A station is allowed to call another station in the system or to access page zones by dialing the applicable number from the numbering plan.

Operation

To place an intercom call,

1. Lift the handset or press the [MON] button.

2. Dial the desired station number.

3. If the called station is in the intercom ring mode, ring back tone is received.

If the called station is in the privacy or HF

answer mode, intercom call announcement is received and the calling party can announce the call.

Admin Programming

n ICM Dial Tone Timer (PGM 181-BTN 7) n Inter-digit Timer (PGM 181-BTN 8)

Condition

1. The interval between the digits cannot

exceed Inter-digit timer. If not, error tone will

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be presented.

INTERCOM CALL ON HOLD

Description

A digital keyset station user can place an intercom call in a waiting state (on hold) using the [HOLD/SAVE] button or the [ICM] button. The call can be retrieved only at the station that placed the intercom call on hold.

Operation

To place an ICM call on hold, Press the [HOLD/SAVE] button or the [ICM] button.

To retrieve a held ICM call, Press the [ICM] button, or if assigned, the DSS button associated with the held station.

Condition

1. To hold intercom call, the station should have [ICM] button. To assign the {ICM } button at a flexible button.

[TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 8 3 + [HOLD/SAVE]

2. The station which is in holding state will receive MOH.

Admin Programming n ICM I-Hold Recall Timer (PGM 180-BTN 5)

INTERCOM LOCK-OUT

Description

When a station goes off-hook and does not initiate dialing during the Dial-tone Time or, if the duration between dialed digits exceeds the Interdigit Timer, the station will receive error tone and the call attempt will be abandoned. In order to complete the call, the user should return to an on-hook state and re-start the call attempt.

Admin Programming

n ICM Dial -tone Timer (PGM 181-BTN 7) n Inter-digit Timer (PGM 181-BTN 8)

INTERCOM SERIAL CALLING

Description

With DSS flexible buttons, users can place consecutive ICM calls without the need for regaining intercom dial tone (no need to hangup) between calls. The user can simply press the appropriate DSS flexible button.

Operation

To use serial calling, Press the appropriate DSS flexible button, the old call is disconnected and the new call will be established.

INTERCOM SIGNAL MODE

Description

Each keyset can select the signaling mode for incoming intercom calls. Keysets equipped with the speakerphone can select one from the 3 signaling modes as below;

HF - Call announcing with handsfree answer-back User can answer a call automatically without lifting handset or pressing the [MON] button. TN - Tone ringing User should lift the handset or press [MON] button to answer. PV - Call announcing with privacy User can answer a call automatically without lifting handset or pressing [MON] button. But,

the calling party cannot hear the voice of the called party. To talk, the called party should lift the handset.

Operation

To assign the Intercom Signal mode from a keyset,

1. Press the [TRANS/PGM] button.

2. Dial 1 2 and confirmation tone is heard.

3. Dial th e signal mode type (1 = HF/2 =TN/3 = PV).

4. Press the [HOLD/SAVE] button and

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confirmation tone is heard.

Condition

1. In Message Wait/ICM Queuing/Call Transfer/ Attendant Override, the ring is received with T mode regardless of the assigned ICM Signal mode.

2. Intercom signal mode will not affect the voice announcements from internal/all call paging.

INTERCOM STEP CALL

Description

When a station receives a busy signal after placing an intercom call, the user can request a call to a different station by dialing only the last digit of the new station number.

Operation

To use Step Call when receiving intercom busy tone, If the next station to be called has the same first digit as the called busy station, dial the last digit of the next station.

INTERCOM TENANCY GROUP

Description

A station can be assigned to one of the system Intercom Tenancy Groups. Each Intercom Tenancy Group can be operated independently and the stations in the group can be assigned an individual CO group to use. Max. 5 for LDK 24 Intercom Tenancy Groups can be assigned in the system.

Each group can be assigned with attendant and can be programmed to allow or deny calls to other groups (allowed access groups). Stations in a group are allowed access to other stations based on the allowed access of the calling group (setting with station base).

Admin Programming

n Intercom Group Number (PGM 111 -BTN 13) n Intercom Tenancy Group (PGM 120)

Condition

1. When a call to other Intercom Te nancy Group is denied, pick-up cannot be activated.

2. It is not allowed to stations to have the same station numbers though they belong to different intercom tenancy group.

3. The attendant of ICM Tenancy Group can be any station in the system and it is not affected by ICM Tenancy Group access.

4. When the attendant of ICM Tenancy Group sets Day/Night/Weekend mode, it will affect only the ICM Tenancy Group.

INTERCOM TRANSFER

Description

A station can transfer an intercom call to the other station. A transferred intercom will not be recalled.

Operation

To make unscreened intercom transfer,

1. Press the [TRANS/PGM] button. (The intercom call is placed on exclusive hold.)

2. Dial a station number to receive the transfer.

3. When hearing ringback tone, replace the handset.

To make screened intercom transfer,

1. Press the [TRANS/PGM] button. (The

intercom call is placed on exclusive hold.)

2. Dial a station number to receive the transfer.

3. When the other party answers, announce

the transfer.

4. Replace the handset.

Condition

1. It is possible to make intercom transfer in

SLT and WHTU.

2. The transferring party may be reconnected

with the original intercom call by dialing the intercom station number, pressing the associated {DSS} button or pressing the

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[TRANS/PGM] button again.

OFF-HOOK SIGNALING

Description

A station, which is busy, will receive audible ring signals for incoming calls on CO lines assigned to ring the station. These off-hook signals can be programmed as a muted ring signal or as a single burst of normal ring. Both signals are provided over the speaker of the keyset while using the handset. While using the speaker phone, a camp-on tone is provided over the speaker.

Admin Programming

n Off-hook Ring Signal Type (PGM 161-BTN 2) n CO Line Ring Assignment (PGM 144-BTN

1,2,3,4)

Condition

1. The muted ring as an off -hook signal cannot be adjusted.

2. Activating DND feature, the off-hook signaling is turned off.

3. When the station goes to idle state, normal is presented,

ON-HOOK DIALING

Description

A station can place calls without lifting the handset by activating the speakerphone or monitor mode. If the speakerphone is disabled (headset mode is enabled) or the keyset is not equipped with speakerphone, the user should lift handset to converse.

Operation

When Auto Speaker Selection is ON, Assign CO line/Intercom/Speed Dial to a flexible button and press the flexible button. Then it is activated immediately. When Auto Speaker Selection is OFF, Assign CO line/Intercom/Speed Dial to a flexible button and press the flexible button. Then 'LIFT

HANDSET' is displayed on the LCD. Lift handset or press the [MON] button to activate.

Admin Programming

n Auto Speaker Selection (PGM 111 -BTN 1)

PAGING

Description

A station, which is allowed to access page facilities, can connect and transmit voice announcements to any or all of the systems external/internal page zones. Stations to receive pages for a given zone are assigned to the zone. A page warning tone, if as signed, will be provided to the page zone(s) prior to the audio connection. The user is allowed to continue the page for a specified period. After the time is expired, the user is disconnected and the page zone(s) is returned to idle.

Operation

To make a page,

1. Lift the handset or press the [MON] button.

2. Dial the desired paging code.

3. If assigned, after page warning tone, make announcement.

4. Replace the handset and go on-hook.

Admin Programming

n Paging Timeout Timer (PGM 181-BTN 10) n Page Warning Tone (PGM 161-BTN 4) n Page Access (PGM 111-BTN 8) n Internal Page Zone (PGM 118) n External Control Contact (PGM 168)

Condition

1. When external paging is required, appropriate external equipment should be attached to the proper external page connections on the MBU.

2. A station which is in DND or busy, it cannot receive a page.

3. A station which is not allowed to page cannot make a page.

4. When a paging is used in the system,

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another paging is not allowed.

5. Page warning tone may be controlled by Admin. Programming.

6. When the page timer is expired, paging connection is automatically released and ICM busy tone is presented to the paging station.

7. You should lift the handset to make a page. When trying to make a page without lifting handset, “LIFT HANDSET TO PAGE” is displayed on the LCD.

8. Paging can be programmed to a Flex. button.

9. If an intercom call is received while paging, the caller will hear intercom busy tone.

10. If a CO line call is received while paging, the station will receive off-hook ring.

PAGING - MEET ME PAGE

Description

A user can respond to a page from any station and connect to the paging party for a private conversation. The user should respond to the page in the Page Time-out duration to connect the paging party.

Operation

To respond a Meet -me Page,

1. Lift the handset or press the [MON] button.

2. Dial Meet-me Page code 5 4 4 or press the [HOLD/SAVE] button.

3. The call with paging party is established and the zone returns to idle.

Admin Programming n Paging Timeout Timer (PGM 181-BTN 10)

Condition

1. To assign {MEET-ME PAGE} at a flexible

button,

[TRANS/PGM] + Flex. BTN + 5 4 4 + [HOLD/SAVE]

2. A station may respond meet me page

regardless of assignment of pick-up/paging group assignment/page access.

3. Page from CO line can’t be answered by

pressing the [HOLD/SAVE] button or the code of meet-me answer. If a user tries to answer a meet me page request from CO line, error tone is heard and LCD message

for error will be displayed.

PAGING - CONFERENCE GROUP

Description

It is possible for the second originator to page with the first originator during the paging announcement. It is possible for any paged station user to be the second page originator by off-hook and pressing the [CONF] button. At that time there is another second page originator, then the previous second originator goes to idle status and the new second originator can make paging with the first originator.

Admin Programming

n Paging Warning Tone (PGM 161-BTN 4) n Paging Access (PGM 111-BTN 8) n Conference Page Zone (PGM 119)

Condition

1. Page Timer is not applied to Paging Conference Group.

2. If there is the second page originator, it is impossible to “Meet Me Page”.

3. If the first originator goes on-hook, the conference group paging connection is released.

4. The second originator can make paging regardless of page access privilege.

PICK UP – DIRECTED CALL PICK UP

Description

A station can pick up a call ringing other station within accessible intercom tenancy group by pressing the pick up code. Tone ringing intercom calls, incoming CO lines, recalling CO lines and transferred CO lines can be answered by a station instead of the ringing station.

Operation

To answer a call ringing at another station,

1. Lift the handset or press the [MON] button.

2. Dial Direct Call Pick up code 7.

3. Dial the intercom number of the ringing station.

Admin Programming

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n Pick-up Priority (PGM 173)

Condition

1. To assign {DIRECT CALL PICK -UP} button at a flexible button,

[TRANS/PGM] + Flex. BTN + 7 + [HOLD/SAVE]

2. You should have a {CO line } button, {POOL} button or {LOOP } button to pick up a CO line call.

3. When several calls are queued at a station or hunt group, the pick-up depends on the Pickup Priority (PGM 173).

4. Private line calls are not subject to directed call pick-up.

5. When the same type of CO lines are queued, the first queued CO line is picked up.

6. The queued CO line ring cannot be picked up.

7. Direct call pick-up is allowed within the intercom tenancy group. A station cannot pick up any call to the station which belongs to denied intercom tenancy group.

8. A station can answer an intercom call placed to an ICM box using directed call pick-up.

PICK UP - GROUP CALL PICK UP

Description

A station in the same pick-up group can pick up a call ringing other station in the group. Tone ringing intercom calls, incoming CO lines, recalling CO lines and transferred CO lines can be answered by a station instead of the ringing station if both are members of the same station pick-up group.

Operation

To answer a call ringing at a station in your Pickup group,

1. Lift the handset or press the [MON] button.

2. Dial Group Pick-up code 5 6 6.

Admin Programming

n Pick-up Attribute (PGM 190-BTN 2) n Pick-up Group Attributes (PGM 191) n Pick-up Priority (PGM 173)

Condition

1. To assign {GROUP CALL PICK -UP} button at a flexible button,

[TRANS/PGM] + Flex. BTN + 5 6 6 +

[HOLD/SAVE]

2. An intercom call to ‘H’ or ‘P’ mode station cannot be picked up.

3. You should have {CO Line } button, {LOOP} or {POOL} button to pick-up a CO line call.

4. Queued callback and private line cannot be picked up.

5. A station can answer an intercom call placed to an ICM box using group call pick-up.

6. When several calls are queued at a station or hunt group, the pick-up depends on the Pickup Priority (PGM 173).

7. When the same type of CO lines are queued, the first queued CO line is picked up.

8. Group call pick-up is allowed within the intercom tenancy group. A station cannot pick up any call to the station which belongs to denied intercom tenancy group.

STATION FLEXIBLE BUTTON ASSIGNMENT

Description

Flexible buttons which are not assigned as {CO Line} button by system programming can be assigned with various features.

Operation

The Flexible buttons are programmable individually at each keyset as follows;

- DSS/BLF: Pressing the flexible button, it signals automatically the assigned station. (The LED will light or flash in DND state.)

- Features: Pressing the flexible button, it activates as dialing a feature code. (The LED will illuminate.)

- Speed Dial: Pressing the flexible button, CO line is seized and the stored phone number in the bin is dialed.

- POOL button: Pressing the flexible button, a CO line based on last choice or round robin in the group is selected.

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- LOOP button: Pressing the flexible button, a CO line may be accessed

Admin Programming

n Flexible Button Assignment (PGM 115) n CO Line Programming (PGM 112-BTN 6)

Condition

1. A flexible button that is not assigned as {CO Line} button is considered as “Feature” button and is programmable at each station. When PGM 112-BTN 6 (CO Line Programming) is enabled, the flexible button that is assigned as {CO line} button can be programmed.

2. To assign flexible button,

- [TRANS/PGM] + Flex. BTN + [TRANS/PGM] +

Feature Code + [HOLD/SAVE]

(Refer to 1.4.3: Flex Button Programming Code at

Programming Manual.)

3. To assign direct button, (e.g. CO btn or DSS btn)

[TRANS/PGM] + Flex. BTN + Disired Code + [HOLD/SAVE]

STATION PROGRAMMING MENU

Description

The system supports multiple hierarchical menus based on station programming. User can make station programming by selecting desired menu. Attendant also can make station programming and attendant programming with the same way. (Refer to the Station Programming Menu Table/Attendant Programming Menu Table.)

Operation

To enter programming mode,

1. Press the [TRANS/PGM] button.

2. You may find the following menu;

(Normal Station)

(Attendant Station)

To search other programming menu, With [UP]/[DOWN] key, you can search the previous/next menu.

To select a menu,

1. Dial the number of desired menu item to select the menu.

2. If the selected menu is programming item, it enters to programming mode.

3. If there is available sub-menu, selectable menu is displayed on the LCD.

Condition

1. Press the [TRANS/PGM] button to move the

top menu.

2. Press the [REDIAL] button to move the

previous menu.

3. After a menu is programmed, the previous

menu list is displayed on the LCD.

4. Pressing a Flex. button in main menu mo de,

it enters flexible button programming mode.

STATION RELOCATION

Description

This feature allows to unplug a station and plug it at another location. You may just dial a code to copy or bring all of the attributes of the station including extension number, button mapping, speed dial, class of service, etc.

Operation

To store the station attributes to a temporary buffer,

1. Dial the feature code 5 6 1.

2. Unplug the station.

To retrieve stored station attributes,

1. Plugging it at another properly wired jack, dial

5 6 2.

2. The station will be relocated. Then, the all

station attributes are copied to the current station.

Condition

1. All information for the port of destination

station will be retained so that it may be

[1] RING

[2] COS

[0] ATTENDANT

[1] RING

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copied or relocated to another port.

2. It is possible for the same station type.

3. If a different station type is plugged, preprogrammed {DSS} buttons are not guaranteed.

2B PHONE

Description

This feature allows connecting a secondary phone or PC with a primary keyset. There are 2 kinds of 2B module that can be used with some LKD keysets. One type allows the addition of a second keyset, the other allows the addition of a SLT devices (phone, fax, answer mic or modem). To extend a phone, the additional device is connected directly to a primary keyset in a 2B module.

Operation

A digital keyset, SLT or PC may be connected to the primary keyset with 2B module as a secondary extension. Because of the additional power required by the second phone, a small power supply is needed at the 2B module except where the distance to the KTU is very short.

Admin Programming

n CTI Attribute (PGM 123)

Condition

1. This feature is available with LKD keysets

(8/30/44 BTN) and SLIU, DTIU and 2B option modules are needed.

2. The max. intercom capacity of the system is

the same even if the 2B phone is used.

3. In LDK-24 system, one extension is

designed as one voice channel. To use 2B feature, the primary keyset should be connected to an odd port.

4. The secondary phone is operated as the

same with a normal phone.

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STATION PROGRAMMING MENU TABLE

Main Menu Sub Menu Sub Menu-2 Selection Remark

[1] TYPE 1,2,3,4 DKTU

[1] RING

[2] ANSWER MODE H(1)/T(2)/P(3) [1] COS DOWN ICM/COS7 [2] COS RESTORE ENTER AUTHO CODE

[2] COS

[3] WALKING COS ENTER AUTHO CODE [1] AUTH REGISTER

[3] AUTHORIZATION

[2] AUTH CHANGE [1] SET WAKE UP TIME

ONCE/ PERMANENT

[4] TIME

[2] WAKE UP DISABLE [1] SET PRESELECTED

MSG

00 – 10

[5] MESSAGE

[2] SET CUSTOM MSG None [1] RECORD

USER GREETING [2] LISTEN TIME / DATE [3] LISTEN

STA NUMBER [4] LISTEN STA STATUS [5] RECORD PAGE MSG [6] ERASE USER GREETING

[6] ANNOUNCEMENT

[7] ERASE PAGE MSG [1] LCD DISPLAY

LANGUAGE

DOMESTIC/ ENGLISH

DKTU

[2] MPB VERSION DISPLAY

[3] BGM [4] REGISTER STA

NAME

2/8 BTN/SLT [5] SPK/HEADSET SPEAKER/HEADSET [6]HEADSET RING MODE

SPEAKER/HEADSET/ BOTH

[7] WTU STA NUM RCVR

[7] SUPPLEMENTARY

[8] SERIAL NUMBER

[0] ATTENDANT ATD ONLY [*] SYSTEM [#] ENTER ADMIN ADMIN ONLY

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ATTENDANT PROGRAMMING MENU TABLE

Attendant Main

Attendant

Sub Menu - I

Attendant

Sub Menu - II

Selection Remark

[1] PRINT SMDR

(STA BASE)

STA# (+ END STA#) MAIN ATD

[2] DELETE (STA

BASE)

STA# (+ END STA#) MAIN ATD

[3] PRINT SMDR

(GRP BASE)

GRP# (+ END GRP#) MAIN ATD

[4] DELETE (GRP

BASE)

GRP# (+ END GRP#) MAIN ATD

[5] DI SPLAY CALL

CHARGE

MAIN ATD

[6] ABORT PRINTING None MAIN ATD [7] PRINT LOST CALL MAIN ATD

[1] SMDR

[8] DELETE LOST

CALL

MAIN ATD

[1] PRINT ALL

SUMMARY

Analysis Time Type MAIN ATD

[2] PRINT ALL

PERIODIC

Analysis Time Type , Print Time (Hour)

MAIN ATD

[3] ABORT PERI ODIC

None MAIN ATD

[4] PRINT ATD

TRAFFIC

Analysis Time Type MAIN ATD

[5] PRINT CALL

SUMMARY

None MAIN ATD

[6] PRINT CALL

HOURLY

None MAIN ATD

[7] PRINT H/W USAGE Analysis Time Type MAIN ATD [8] PRINT CO

SUMMARY

Analysis Time Type MAIN ATD

[1]PRINT

[2] TRAFFIC

[9] PRINT CO

HOURLY

Enter CO Grp # MAIN ATD

[1] SET ICM ONLY MODE

STA# (+ END STA#)

[2]COS

[2] RESTORE COS STA# (+ END STA#)

[3]AUTHORIZATION

[1] CHANGE

AUTHORIZATION

STA# (+ END STA#)

MAIN or

GROUP ATD [1] CHANGE DATE/TIME

MM/DD/YY MAIN ATD

[2] SET WAKE UP STA# (+ END STA#)

MAIN or

GROUP A TD [3] DISABLE WAKE

STA# (+ END STA#)

MAIN or

GROUP ATD [4] LCD DATE MODE MMDDYY/DDMMYY MAIN ATD

[5] LCD TIME MODE 12H/24H MAIN ATD

[4]TIME

[6] USE PX TIME /DATE

ON/OFF MAIN ATD

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Attendant Main

Attendant

Sub Menu – I

Attendant

Sub Menu - II

Selection Remark

[1] PRESELECT MSG ACT

STA# (+ END STA#) + MSG #(00-10)

MAIN or

GROUP ATD [2] PRESELECT MSG DEACT

STA# (+ END STA#)

MAIN or

GROUP ATD [3] CUSTOM MSG REG

MSG # (11-20) + MSG STREAM

MAIN or

GROUP ATD [4] ERASE VM MSG STA# (+ END STA#)

[5]MESSAGE

[5] ATD DEL ALL CLI MSG

[6]RECORD VMIB

ANNOUNCEMENT

VMIB ANNC# (01-70)

SYSTEM ATD

[1] CANCEL

FEATURES

STA# (+ END STA#)

MAIN or

GROUP ATD

[2] REGISTER STA

NAME

STA# + NAME MAIN ATD

[3] DISABLE CO OUTGOING

PRESSING CO BTN MAIN ATD

[4] AUTO RING MODE ATD/AUTO

[5] ICM BOX BGM CH SEL

BGM CHANNEL # (01-12)

MAIN ATD

[6] BGM TO EXT PORT#1

ENABLE / DISABLE MAIN ATD

[7] BGM TO EXT PORT#1

ENABLE / DISABLE MAIN ATD

[8] BGM TO EXT PORT#1

ENABLE / DISABLE MAIN ATD

[9] PREPAID CALL

[7]SUPPLEMENTARY

[*] LCD DISPLAY LANGUAGE

[#] WTU

FLEX 1 – FLEX 9

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3. SYSTEM FEATURES

ACCOUNT CODE

Description

While on an outside call, users can enter a series of digits that will be included in the SMDR call record. The series of digits, ‘Account Code’ can be used to allocate cost or time for the call. It provides to track specific calls by entering a non-verified, and variable length (max. 12 digits) identifiers.

Operation

To enter an account code before accessing a CO line,

1. Press the {ACCOUNT CODE } flexible button.

2. Dial the account code (max. 12 digits) or mark , then reconnected to the external party.

3. Intercom dial tone is heard.

4. Seize a CO line to make a call.

To enter an account code during a conversation with an external party;

1. Press the {ACCOUNT CODE } flexible button.

2. Dial the account code (max. 12 digits).

3. Press the {ACCOUNT CODE} flexible button, the user is reconnected to the external party.

To enter an account code without {ACCOUNT CODE} flexible button during a conversation with an external party,

1. Press the [TRANS/PGM] button.

2. Dial 5 5 0.

3. Dial the account code (max. 12 digits) or mark , then reconnected to the external party.

Condition

1. For keysets, you may assign a flexible button

as {ACCOUNT CODE} to access the account code feature.

[TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 8 0 + [HOLD/SAVE]

2. While entering account code, it is impossible

to talk to the other party.

3. The user may enter the account code before

a call conversation is established.

ALARM

Description

The system can be programmed to recognize the status of an external contact (normally open or closed) from a relay. When activated, the system will signal programmed stations with a single tone repeated per 1-min. interval or a continuous tone. This capability is commonly employed to provide remote alarm signals. When used as an alarm, the assigned stations receive the programmed signal. To stop the signal, the alarm should be deactivated (reset) from a station assigned to receive the alarm signal.

Operation

At detecting the Alarm contact, the system sends the appropriate alarm signal to assigned stations.

To terminate the alarm signal while idle status; Dial 5 6 5 and confirmation tone is heard. The alarm signal is terminated at all assigned stations.

To re-arm alarm; Clear the alarm condition and reset (terminate) the alarm signal. The proceeding steps can be done in any order to rearm.

Admin Programming

n Alarm Enable (PGM 163-BTN 1) n Alarm Contact Type (PGM 163-BTN 2) n Alarm Signal Mode (PGM 163-BTN 4) n Alarm/Door Bell Signal (PGM 113-BTN 8)

Condition

1. An external contact should be connected to the alarm input on MBU.

2. The alarm contacts should be “dry” (no voltage/current source connected).

3. SLT cannot receive alarm signal.

4. Alarm reset can be programmed in a flexible button.

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Analog Caller ID Service

Description

According to the caller ID standard specification of Bellcore Lab, LDK-24 can support the analog caller ID service. This is the similar to the ISDN CLI service. To use this service, additional external device that is called CIDU(Caller ID Device Unit) is required.

Operation

Similar to ISDN CLI service.

Admin Programming

n CLIP LCD Display (PGM114-BTN1) n CLI Message Wait (PGM114-BTN4) n Speed Dial Name Display instead CLI

(PGM114-BTN11)

n ISDN CLI Station Number (PGM114-BTN12) n CIDU Setting (PGM185) n Incoming Prefix Code Insertion (PGM200-

BTN3)

n International Access Code (PGM200-BTN7) n My Area Code (PGM200-BTN9) n Area Prefix Code (PGM200-BTN10)

Condition

1. Analog CO line must support the caller ID standard specification of Bellcore Lab.

2. CIDU hardware is required. It must be compatible with LDK-24.

3. Other condition is similar to ISDN CLI service.

Automatic Fax Transfer

Description

The system can determine if an incoming call from the preprogrammed CO line is for FAX (facsimile) or for speech terminal by detectin g the tone of the call (1100Hz, 0.5s ON/3s OFF repeated). When the system detects a FAX tone from the incoming line within predetermined time, the system transfers the call to the station that is a Fax machine. If the FAX tone is not detected within predetermined time, system gives rings to stations that are programmed to ring.

Operation

Admin Programming

n Auto FAX Transfer CO (PGM160) n FAX tone Detect Timer(PGM180) n FAX CO Call Timer(PGM180)

Condition

1. Only one CO line can be programmed as a FAX CO line. If the FAX CO line is not programmed, Automatic Fax Transfer will not be activated.

2. Station 102(in only BFB) is used as the FAX Station of LDK-24. So, FAX machine should be connected to the port for station 102 to use this feature.

3. If the FAX tone is not detected within the FAX tone detection time, the system will give rings to the stations that are programmed to ring.

4. If the FAX CO line is not answered within the FAX CO call time, the line will be released.

5. Outside caller connected to the FAX CO line can hear the ring back tone while system is detecting a FAX tone.

6. In order to transfer calls only from FAX to the FAX station of LDK-24, do not assign CO ring to the FAX station 102.

7. If a CO line is programmed for DISA and for Automatic FAX Transfer as well, incoming calls from that CO line are served as DISA calls. So, if a user wants to call the FAX station, just call station 102 by exploiting DISA call.

8. When the FAX machine goes to idle after a FAX call, the associated CO line is released

9. If the FAX CO line is disconnected (“disconnect clear”) during a FAX call, CO line is released and FAX machine becomes idle.

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AUTHORIZATION CODE (PASSWORD)

Description

This feature provides a means for limiting access to specified CO lines by stations and DISA users. To access a CO line, a user should input a valid authorization code matching an authorization code stored in the system. Authorization code can be used as a verified code for SMDR, a DISA account code, or both if system DISA verifying flag is assigned with station base. Authorization code may be assigned by station or Admin. Programming.

Operation

To access a CO line when authorization codes are required,

1. Attempt a CO line access, and DND warning tone is heard.

2. Enter the authorization code (5 digits).

3. If valid, the CO line is connected and if not valid, you will hear error tone.

Admin Programming

n Authorization Code (PGM 227) n DISA Account Code (PGM 141-BTN 3) n CO Line Group Account (PGM 141-BTN 9) n 4) Loop LCR ACNT (PGM111 – BTN 16)

Condition

1. The total number of authorization code in the

system is 60 in LDK-24.

2. The same authorization code cannot be

assigned.

3. To register the authorization code in a station,

[TRANS/PGM] + 3 1 + authorization code + [HOLD/SAVE]

4. To change the authorization code in a station,

[TRANS/PGM] + 3 2 + current authorization code + new authorization code + [HOLD/SAVE]

5. If Loop LCR ACNT is set about a station, the

authorization code is required when the station dials Loop LCR CO Access code

AUTO CALL RELEASE

Description

When a station does not initiate dialing on an outgoing CO line or receive no answer on an intercom call, the system will return the CO line or the called station to idle based on the assigned Auto Release Timer. If in the speaker phone/monitor mode, the station will return to idle, otherwise, the station will receive error tone if using the handset.

Admin Programming

n CO Call Auto Release Timer (PGM 180-BTN

14)

n Intercom Call Automatic Release Timer (PGM

182-BTN 5)

Condition

1. Intercom call in H/P mode is regarded that it is answered and Station Auto Release is not activated.

2. When the Automatic Release time is assigned to 0, Auto Call Release is not activated.

3. While making a call without lifting handset and Auto Release timer is expired, the call is canceled and the station will go idle state automatically.

4. While making a call with lifting handset and the Auto Release timer is expired, the call is canceled and the station will receive error tone.

AUTOMATIC CALL DISTRIBUTION

Description

A separate or common supervisor can be assigned in UCD group. And, the supervisor can monitor the status of the group. When a call is queued to a group for longer than a predefined time or when a predefined number of calls are queued, the supervisor's LCD will indicate the number of calls in queue, and the queued time for the longest queue. The supervisor can change overflow destination and timing. The system will provide traffic and on line status reports, based on

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the supervisor's request for the UCD group including the following group statistics:

- Total calls

- Number of unanswered calls

- Average and the longest queued calls

- Number and total time when all agents are busy

- Average ringing time before answer

- Average service time after answer

Operation

To monitor an agent's conversation at ACD supervisor,

1. Call the busy agent and receive busy tone.

2. Press {ACD} flexible button.

3. The supervisor can monitor the agent, but will not send audio to the agent.

To report ACD status,

1. Press the {ACD} flexible button.

2. Dial ACD Status Feature code. (1- Status / 2-Database / 3-Duty / #-Print) In the Status mode, the supervisor can initialize the group statistics by pressing the

[MUTE] button.

Admin Programming

n Station Group Assign (PGM 190) n Station Group Program (PGM 191) n ACD Print Enable (PGM 161-BTN 9) n ACD Print Timer (PGM 161-BTN 10) n ACD Clear (PGM 161-BTN 11)

Condition

1. The user should assign a flexible button for

{ACD}.

[TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 8* + [HOLD/SAVE]

2. The user can see the group status by ACD

supervisor or by printing periodically to RS232C print.

3. To print ACD statistics periodically, set the

ACD Print Timer (PGM 161-BTN 10: 10sec base).

4. The agents can also print and view the ACD

statistics as the supervisor (99A Upgrade)

AUTOMATIC PRIVACY

Description

As default, the system provides privacy on all communications. If desired, the customer may set to disable the Privacy feature, which will allow stations to join in on existing CO line conversations without invitation.

Operation

If privacy is enabled from a keyset, Press a busy CO line button and busy tone will be heard.

If privacy is disabled from a keyset, Press a busy CO line button and the station is connected to the conversation.

Admin Programming

n Privacy (PGM161-BTN 5) n Privacy Warning Tone (PGM 161-BTN 6) n Override Privilege (PGM 113-BTN 4)

Condition

1. A station cannot override the other station during a conference though the privacy of conference station is disabled.

2. While Automatic Privacy is disabled, privacy is still assured for intercom and conference calls.

3. A station can only override privacy-disabled station.

4. Intrusion tone is provided to the stations when another station accesses the line.

BATTERY BACK-UP, MEMORY

Description

The system database memory is protected from power failure with a long-life (min. 5 years) lithium dry cell battery. Should local power fail, the battery will maintain the system memory and proper operation of the system clock.

Condition

1. The plus battery terminal should be properly

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connected to the MPB and switch position 1 on the MPB should be in the ON position to protect the system memory from the power failure.

BUSY LAMP FIELD (BLF)

Description

When a flexible button on a keyset is assigned as a {DSS} button, it also serves as a Busy Lamp Field (BLF) to indicate the status of the keyset.

CANNED TOLL RESTRICTION

Description

This feature may be assigned to apply exception items in CO line Allow/Deny table. It may be applied to only stations which are assigned to COS 5 or 6.

Admin Programming

n Canned Toll Table (PGM 225)

Condition

1. This table is automatically applied to the station with COS 5 & 6.

2. Though the stations with COS 5 & 6 cannot make long distance call, a call with the number included in the Allow table is allowed to the station.

3. Though the stations with COS 5 & 6 can make local call (starting with “non -zero” digit), a call with the number included in the Deny table is not allowed to the station.

CCR (CUSTOMER CALL ROUTING)

Description

When a call comes into the system through DISA/DID line, the external user can route the

system by pressing only one digit. A user may access the desired station by dialing the station number, group number or system greeting for the next step table through DISA.

Operation

1. When a call is answered by a system programmed with CCR, the caller is presented with a VMIB announcement, which gives a choice of destination.

2. The caller may select a destination with dial pad.

3. The call can be routed to a phone system (extension, hunt group, system speed dial, paging or system greeting).

Admin Programming

n Flexible DID Table (PGM 231) n DID Digit Conversion Table (PGM 230) n DISA Retry Counter (PGM 160-BTN 4) n CCR Inter-digit Timer (PGM 180-BTN 15) n Inter-digit Timer (PGM 181-BTN 8) n DID/DISA Destination (PGM 167) n CCR Table (PGM 228)

Condition

1. If a caller dials full destination number, the call

will be routed to the destination by system numbering plan.

2. If a caller dials one digit and wait for some

seconds, the LDK system will compare the digit with CCR table. If the digit is matched with CCR table, the call will route to a destination (extension, hunt group, system greeting), otherwise the call will be routed to recall destination or disconnected after error tone.

3. If the VMIB announcement is presented to the

caller, the caller can retry for CCR 3 times. So system greetings can have the depth by the control of system.

4. The CCR feature is supported only for DID or

DISA.

5. VMIB system announcement 01~70 may be

used for CCR.

6. Call routing will be operated with current

VMIB announcement. So the maximum depth is 10.

7. The external user can dial during the VMIB

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announcement or inter-digit time (5sec) after the announcement.

8. If the caller does not dial any digit within interdigit time (5sec) after VMIB announcement, the call will be routed to the ring assigned stations or disconnected after error tone.

9. Incoming CCR call will be served or disconnected after programmed VMIB announcement according to CCR program.

10. To use CCR feature for DID, VMIB should be assigned for Flexible DID Destination (PGM

231).

11. If a user presses # button while CCR is operated, the first system greeting will be heard again. Press button to listen to the previous system greeting.

12. An incoming call with CCR may be programmed to be dropped after VMIB announcement if “#” is inserted after programmed VMIB announcement according to CCR programming.

13. If a call is routed by ‘system speed dial’ in CCR, or Flexible DID table, the call will be charged to the programmed station (same as Incoming CO Off-net Call Forward).

14. System speed bin cannot be assigned in the same bin number in the Flexible DID Table as mixed entry for each day and night destination.

CHANGE KEYSET RING CADENCE

Description

The keyset ring cadence for intercom or CO line ring may be reversed.

Admin Programming

n Single Ring for CO line Call (PGM 161-BTN

Condition

In NO mode, SLT = ICM - 1sec ON, 4sec OFF CO - 0.4 ON, 0.2 OFF, 0.4 ON, 4 OFF Keyset = ICM - 0.8 ON, 2.4 OFF CO - 0.4 ON, 0.4 OFF, 0.4 ON, 2 OFF

In YES mode,

SLT = ICM -0.4 ON, 0.2 OFF, 0.4 ON, 4 OFF CO - 1sec ON, 4sec OFF Keyset = ICM - 0.4 ON, 0.4 OFF, 0.4 ON, 2 OFF CO - 0.8 ON, 2.4 OFF

CLI MESSAGE WAITING

Description

The caller's number is displayed on the LCD of the called party if 1) a DISA/DI D call through ISDN DID line is received or 2) in case of analogue CO line, the line is in talk state or 3) a call of analogue CO is not answered. If the caller hangs up the call before answered by the called party or attendant, the CLI (Calling Line Ident ification) will be left into the original called party.

Operation

When a CO line ring is received at ISDN CO line,

1. The phone number is displayed on the LCD of ringing station.

2. If it is not answered, the CLI is displayed on the LCD.

MSG: CLI(3)

To retrieve the message,

1. Press the [CALLBK] button to confirm the message.

2. Then the message (CLI number, date/time, calling count from the same CLI) will be shown on the LCD.

To delete the current message,

1. Press the [CONF] button.

2. Then the current CLI message is deleted and

the next CLI message is displayed.

To delete all CLI messages in a station,

1. Press the [CALLBK] button.

2. Press the [DND/FOR] button.

3. Press the [HOLD/SAVE] button.

To make a callback,

1. Press the [HOLD/SAVE] button.

2. An available CO line in the first accessible CO

group is seized and the number is dialed.

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To delete all CLI messages at system attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0 5 5 and station range to delete CLI messages.

3. Press the [HOLD/SAVE] button.

To store a CLI message in a Station Speed bin,

1. While a CLI message is displayed on the LCD, press the [SPEED] button.

2. The LCD changes to speed dial programming mode. You can enter a speed bin number or press the [HOLD/SAVE] button to store the number in the displayed bin.

3. You may enter {CO line}, {LOOP} or {POOL} button while programming station speed dial.

4. Press the [CONF] button.

5. Press the [HOLD/SAVE] button to save the station speed number.

Admin Programming

n CLIP LCD Display (PGM 114-BTN 1) n CLI Message Wait (PGM 114-BTN 4) n Speed Dial Display instead CLI (PGM 114-

BTN 11)

n ISDN CLI Station Number (PGM 114-BTN 12) n Incoming Prefix Code Insertion (PGM 200-

BTN 3)

n International Access Code (PGM 200-BTN 7) n My Area Code (PGM 200-BTN 9) n Area Prefix Code (PGM 200-BTN 10)

Condition

1. Total number of CO message wait of each system is 1000 in LDK -24(system base).

2. Station without LCD cannot receive CLI message wait though CLIP is set to Yes.

3. When a call is routed to a ring group, CLI message wait is saved only the first member of the ring group.

4. When a call is routed to a member of Circular/Terminal/UCD group, the CLI message wait will be saved to the first ringing station.

5. If the calling party releases the call while the VMIB announcement is provided, CLI message wait is not saved to any station. But, the calling party releases the call while ringing at a station after VMIB announcement, the

CLI message wait will be remained at the first ringing station.

6. When a station is forwarded to the other station, the CLI message wait is saved to the original station.

7. If the CLI number is stored in a station speed bin with name, the name is displayed on the LCD by pressing [CALLBK] button (toggling with name and number).

8. If there are VMIB voice messages in the station when you try to delete all CLI messages, it is not activated.

9. It is available to delete all CLI messages from system attendant when the station is idle state.

10. When CLI messages are duplicated, the CLI message with the duplicated counter (max.

15) and the latest left time is displayed on the LCD.

11. If there is no buffer, the warning message; “WARNING: CLI MESSAGE WAITING BUFFER FULL” will be printed out through RS-232C port.

CONFERENCE

Description

A station user can establish a call with internal stations and CO lines. In a conference, the supervisor may exit the conference though the conference is still connected.

Operation

To establish an Add-on Conference,

1. With established the first call, press the

[CONF] button. The existing call is on hold and intercom dial tone is heard.

2. Place a call to internal party.

3. When answered, press the [CONF] button.

4. When all parties have been called, press the

[CONF] button again. And all parties can converse.

To make a Multi-line Conference,

1. With established the first call with a CO line, press the [CONF] button. The existing call is on hold and intercom dial tone is heard.

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2. Place a call to an external party.

3. When answered, press the [CONF] button.

4. When all parties have been called, press the [CONF] button again. And all parties can converse.

To make Unsupervised Conference,

1. During a conference, press the [CONF] button in supervisor.

2. The conference is still connected and the LED of [CONF] button of supervisor is flashing.

3. To re-enter the conference, lift handset and flashing [CONF] button in supervisor.

Admin Programming

n Unsupervised Conference Timer (PGM 182-

BTN 6)

n Multi-line Conference (PGM 160-BTN 9)

Condition

1. In unsupervised conference, it is restricted to Unsupervised Conference timer if there is no internal station in the conference. (Default: 10min.)

2. The Unsupervised Conference timer will be reset if the internal party reenters the conference.

3. Max. 6 parties (internal/external) can enter a conference.

4. In Multi -line conference, max. 5 CO lines can make a conference with one internal party.

5. If the supervisor in a conference receives error or busy tone from the internal party while making a conference, he can receive intercom dial tone again by pressing the [CONF] button.

CO LINE WARNING TONE

Description

It allows each station to receive warning tone to remind the call elapsed time while outgoing CO line call.

Admin Programming

n CO Line Warning Tone Timer (PGM 180-

BTN 22)

n 3-Minute Warning Tone (PGM 112-BTN 1)

Condition

1. Warning tone is received prior to 15 seconds on timer expiration.

2. It is not applied for Tie Line.

CUSTOMER SITE NAME REGISTRATION

Description

This feature allows users to register customer site name based on the system. It will be available to print SMDR rec ords or access remote control as a header.

Operation

It will be automatically provided when programmed.

Admin Programming

n Customer Site Name Registration (PGM

100-BTN 2)

DATA LINE SECURITY

Description

A station can be assigned with ‘Data Security', which will block attempts by other stations and the attendant from overriding, or camp -on to the station. In this way, transmitted data from the station is protected from accidental corruption from a camp -on or override tone. Fax extensions should usually be given this status .

Admin Programming

n Data Line Security (PGM 111 -BTN 4)

Condition

1. If an analog extension (Data, Fax), which is

assigned to data line security, makes an external call via ISDN line, 3.1KHz Setup message will be sent to ISDN CO line

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instead of speech Setup message.

2. If a busy extension, which is assigned to data line security, receives an incoming CO call, the call is disconnected with cause busy regardless of the DID/DISA Destination setting.

DELAYED CO LINE RING

Description

The ring signal can be sent to the assigned station(s) immediately upon detection or can be sent after an assigned delay (number of ring cycles : 0~9). The delay can be assigned based on station.

Admin Programming

n CO Line Ring Assignment (PGM 144)

Condition

1. When the delay ring counter is assigned to 0, the ring signal can be sent to the assigned station immediately when it is detected.

2. The delay ring is not applied when CO line ring is assigned to a station group.

3. Private lines may be assigned with delayed ring.

4. Delayed CO line ring will not be supported in Weekend/On-demand mode

DIAL BY NAME

Description

The system will allow station users to dial extension numbers by entering a name that has been programmed for the station (intercom). Also each station may be assigned with a name up to 7 characters and speed dial (system and station) number may be assigned with a name of up to 16 characters. When the names are programmed in the digital display keyset, the user may select a station or speed dial number by the name. The user selects from one of three directories

(intercom, user speed dial or system speed dial) and enters alpha-numeric data with 2 dial pad keystrokes per character. The system finds and displays the first matched name based on the characters entered. The user may at any point scroll using [? ]/[? ] buttons through the names in the directory and select a name to call. If user wants to display the matched phone number to the selected name, press [FLASH] button.

Operation

To access Dial by Name,

1. Press the [SPEED] button twice.

2. Dial the desired directory (1, 2, or 3) and confirmation tone is heard.

1 = Intercom / 2 = Station Speed Dial / 3 = System Speed Dial

3. The stored names in the speed bin are displayed in alphabetical order.

To search a name by entering a character,

1. While two names are displayed on the LCD,

enter alpha-numeric data with 2-dial keypad strokes per the character.

2. The LCD displays 2 names which are

started with the entered character. (The cursor points to the first name in the LCD.)

3. Entering another alpha-numeric data, then

LCD will display names started with the updated input. It will be continued until you stops entering the character.

4. When the matched name is displayed, move

the cursor to the name (The cursor points to the first name in the LCD.) and press [HOLD/SAVE] button to make a call.

To search a name by scrolling,

1. While two names are displayed on the LCD,

2. Press the [? ] key with the cursor on the first

line and the cursor points to the second line on the LCD.

3. Press the [? ] key with the cursor on the

second line, then the cursor points to the first line on the LCD.

4. Press the [? ] key with the cursor on the

second line, the next two lists are displayed on the LCD.

5. When the matched name is displayed, move

the cursor and press the [HOLD/SAVE] button to make a call.

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Condition

1. Dial by name is only available to a digital keyset with LCD for programmed names.

2. The name should be registered to use 'Dial By Name'.

3. If you dial a group (I/S/U) which has no entry, error tone will be heard.

4. In SLT and DKTU with no LCD, only the station name can be entered.

5. The speed dial which has only phone number without name will not be listed by Dial By Name.

6. Pressing the [CALLBK] button, the last letter of user input is deleted and the previous matched name is displayed. Pressing the [CALLBK] button without entering any letter, there is no action in the system.

7. For entering alpha-numeric data, see the English Character Set.

DIALING PRIVILEGES

Class Of Service

Description

Each station and CO line may be assigned to have different class to allow or restrict call service. Separate COS assignments are programmed to each station and CO line. Applied dialing restrictions are the result of the interaction of COS assignments as shown below.

Station COS

COS 1 There is no restriction to dial. COS 2 Monitored by Exception Table A COS 3 Monitored by Exception Table B COS 4 Monitored by Exception Table A & B COS 5 Long distance call is not allowed. (The

dialed digits can be longer than 8 digits.)

COS 6 Long distance call is not allowed.

Only max. 8 digits may be dialed.

COS 7 Only intercom, paging and emergency call

are allowed. No dialing allowed on CO lines.

CO COS

COS 1 There is no restriction.

Monitored by STA COS.

COS 2 Monitored by Exception Table A & STA

COS 2/4.

COS 3 Monitored by Exception Table B & STA

COS 2/4.

COS 4 Long distance call is not allowed for all

STA COS. Max. 7 digits may be dialed.

COS 5 Overrides STA COS 2,3,4,5,6. (No COS

restriction)

CO to CO line COS

COS 1 There is no restriction to dial. COS 2 Monitored by Exception Table A COS 3 Monitored by Exception Table B COS 4 Monitored by Exception Table A & B COS 5 Long distance call is not allowed. (The

dialed digits can be longer than 8 digits.)

COS 6 Long distance call is not allowed.

Only max. 8 digits may be dialed.

COS 7 Only intercom, paging and emergency call

are allowed. No dialing allow ed on CO lines.

PBX Dialing Codes

There are 5 PBX access codes (2 digits) to enter the system and access a CO line via PBX. A CO line marked as a PBX line will not be governed by any station or CO line COS until a recognized PBX code is dialed.

Exception Table A & B

There are two exception tables with COS. Each table has 20 allow codes and 10 deny codes and a code may have eight entries.

Admin Programming

n Station COS (PGM 116) n CO line COS (PGM 141-BTN 2) n CO to CO COS (PGM 166) n Toll Restriction (PGM 224) n Canned Toll Exception Tables (PGM 225) n Incoming CO Toll Check (PGM 161 - BTN 16)

Condition

1. Rule of COS In STA COS 7, no dialing is allowed to CO line. In CO COS 5, STA COS 1~6 is ignored and there is no restriction to access CO line. In CO COS 4, STA COS 1~6 is ignored. The long distance call is not allowed and max. 8

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digits may be dialed. In CO COS 1, it is restricted by STA COS. In CO COS 2 and STA COS 2/4, it is restricted by Exception Table A. There is no restriction in STA COS 1/3. In STA COS 5, long distance call is not allowed and max. 8 digits can be dialed.

2. Rule of CO line Allow/Deny Restriction If there is no entries, no restriction is provided

by the table.

If there are entries in the Deny table, then

restriction is on a 'Deny Only' basis.

If there are entries in the Allow table, then

restriction is on a 'Allow Only' basis.

If there are entries in both the Allow and Deny

Tables, the Allow Table is searched, if the dialed number matches an entry in the Allow Table, the call is allowed. If a match is not found the Deny Table is searched and, if a match is found in the Deny Table, the number is restricted otherwise, the number is allowed.

3.General Conditions

If ‘ Incoming CO Call Toll Check’ is set, the COS rule is applied when the station dials digits after answering the incoming CO call.

Day/On-demand/Night/Weekend STA COS

Description

This feature allows a station to have different STA COS when the system is in On-demand/Night/ Weekend mode.

Operation

1. When the attendant sets the night mode, the

programmed STA COS (PGM 116) will be applied to all the stations.

Admin Programming

n STA COS (PGM 116)

Condition

1. The range of Night & Weekend STA COS is

the same as STA COS of day mode.

2. In On-demand mode, the station woks with

the same COS of Day mode.

3. In the Weekend mode, the station works with the same as STA COS of night mode.

Temporary STA COS Change

Description

A station user or attendant can change the STA COS to COS 7 to temporarily prevent unauthorized dialing from the station.

Operation To change the station COS temporarily from a

station,

1. Press the [TRANS/PGM] button.

2. Dial 2 1.

3. Press the [HOLD/SAVE] button.

To change the station COS temporarily from the attendant,

1. Press the [TRANS/PGM] button at the

attendant.

2. Dial 0 2 1.

3. Enter the station range.

4. Press the [HOLD/SAVE] button.

To deactivate temporal COS change from a station,

1. Press the [TRANS/PGM] button.

2. Dial 2 2.

3. Enter the Authorization Code.

4. Press the [HOLD/SAVE] button.

To deactivate temporal COS change from the attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0 2 2.

3. Enter the station range.

4. Press the [HOLD/SAVE] button.

To program the Authorization Code from a station,

1. Press the [TRANS/PGM] button.

2. Dial 3 1.

3. Enter the authorization code.

4. Press the [HOLD/SAVE] button.

Admin Programming

n Authorization Code (PGM 227)

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Condition

1. It is necessary to enter authorization code to activate or deactivate Temporary Station COS Change feature.

2. When a user changes the COS of his station with ‘Temporary COS Change’ and tries to access a CO line using “Walking COS” at the other station, he will hear error tone.

Walking COS

Description

This feature allows to temporarily override toll restriction and makes a toll call from toll restricted phone. It is activated by entering a feature code or pressing programmed [COS Override] button and the authorization code before accessing a CO line. The authorization code can be used as a verified account code for SMDR.

Operation

To activate this feature from a keyset,

1. Press the [TRANS/PGM] button.

2. Dial 2 3.

3. Confirmation tone will be heard and enter the authorization code.

4. If the authorization code is accorded, ICM dial tone will be heard. (At this time, the used extension COS is changed to the station’s COS that is accorded to the entered authorization code temporarily.)

5. You can place a CO line call only one time.

Admin Programming

n Authorization Code (PGM 227)

Condition

1. To program {COS OVERRIDE} Flexible

Button,

[TRANS/PGM] + Flex. BTN + [TRANS/PGM + 2 3 + [HOLD/SAVE]

2. This feature can be used at keyset and SLT.

3. This feature is available for only one time.

While you are activating this feature, if you hang up or press the [TRANS/PGM] button to hold the call and seize other line, then the COS of extension used is recovered to

original COS.

4. When you dialed wrong number, press the [FLASH] button to dial again without changing CO line.

5. The fee for a call with Walking COS will be charged the station which is accorded to the authorization code, not the actual using station.

6. When a user tries to make Walking COS to a station which is set to COS 7 with temporary COS, COS of the call will follow the original COS of the station.

DID (DIRECT INWARDS DIALING)

Description

This feature allows to access to specific stations on specific DID lines from the public telephone network, without going through an attendant answering position. When a DID is received at a busy station, the call is waited in the station for DID/DISA Answer timer.

There are 3 types of DID Conversion and it can be set by Admin Programming (PGM 143-BTN 4).

- Type 0: In an incoming DID digits, select

some digits which are received digits by Admin programming. The selected digits will be converted by DID Conversion type (PGM

230).

- Type 1: The incoming DID digits are the

destination number. There is no conversion.

- Type 2: With result of DID Conversion type 1,

convert by the Flexible DID table (PGM 231) additionally.

Operation

1. Receiving DID digits while DID remove

number is programmed, the DID digits will be ignored as programmed count (00~99).

2. When the DID type is 0 or 2, the he received

DID digits are changed by DID Conversion Table (PGM 230).

3. The converted DID digits indicate the index of

DID table (000~999). The DID index will route the DID call to the preprogrammed

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Day/Night/Weekend destination. A station, hunt group, VMIB announcement, System Speed Number or paging may be the DID destination.

Admin Programming

n DID Digit Conversion Table (PGM 230) n Flexible DID Table (PGM 231) n DID/DISA No Answer Timer (PGM 181-BTN

n DID/DISA Error Destination (PGM 167-BTN 1) n DID/DISA Busy Destination (PGM 167-BTN 2) n CO Service Type (PGM 140-BTN 1~3) n CO Line DID Conversion Type (PGM 143-

BTN 4)

n CO Line DID Remove Number (PGM 143-

BTN 5)

n DID Restrict (PGM 114-BTN16)

Condition

1. To receive DID ring on a station, the station should have {CO line} button or {LOOP} button.

2. DID call waiting feature gives another DID ring on a station. To receive another ring (call waiting) in a busy station, the station should have more than two Loop keys or the associated {CO line} buttons.

3. An unanswered DID call to a station can be picked up with direct or group call pick-up.

4. If VMIB announcement is set as the destination of Flexible DID table, it can work as CCR feature.

5. If the VMIB announcement number is stored as VMIB Drop feature, the DID call will be dropped after the announcement is played.

6. When a DID call is received and the station is busy or no answer in predefined time, the call may be routed to the attendant.

7. Vacant or invalid calls may be routed to the Attendant or give error tone by Admin programming.

8. If the destination station set as DID restriction set, then DID call rerouted as BUSY/ERROR case call flow.

DIFFERENTIAL RING

Description

There are four types of ring type allowing users to distinguish which keyset in a given area is ringing A user of digital keyset can program the receiving audible signal for incoming ring. The setting will affect all incoming ring signals including DID/DISA CO line and intercom.

Operation

To set the ring signal from a digital keyset only,

1. Press the [TRANS/PGM] button.

2. Dial 1 1 and the Ring Type code (1~4).

3. Press the [HOLD/SAVE] button.

Admin Programming

n Differential Ring Frequency (PGM 421) n Distinct CO Ring Frequency (PGM 422)

n CO Distinct Ring (PGM 142-BTN 5) n Ring Type (PGM 111 – BTN 9)

Condition

1. Ring type selection is only available to digital keysets.

2. If a CO line call is routed to a station and the ring type of the CO line is different with the station, the ring will follow the CO distinct ring type.

DISA(DIRECT INWARD SYSTEM ACCESS)

Description

DISA allows outside users to access the system's resources by calling specified CO lines connected to the system. Upon answering the outside call, the system will provide the user intercom dial tone or an announcement and the user may then access the desired resource using dial codes.

Operation

To use the DISA from an external caller,

1. Call the DISA CO line of the system.

2. At the tone or announcement, dial the desired station number or CO line access code. The station receives CO line ring for

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the DISA CO line.

Admin Programming

n DISA Line Assignment (PGM 140-BTN 2) n DISA Account Code (PGM 141-BTN 3) n DISA Retry Counter (PGM 160-BTN 4) n CO to CO COS Assignment (PGM 166) n Weekly Time Table (PGM 233)

Condition

1. You can assign VMIB system greeting instead of intercom dial tone for DISA line.

2. If the CO line is assigned to Authorization Code, DND warning tone (or VMIB announcement if VMIB is fitted and the associated MSG is recorded) is heard and the authorization code should be entered. And then, dial tone will be heard.

3. Each DISA line may be assigned as a fulltime DISA or night mode only. Night mode DISA operates as normal CO line in the Day mode.

4. If the VMIB announcement number is stored with “#” in Day/Night/Weekend mode, the CO line will be dropped after the VMIB announcement is played.

5. If the DISA Authorization Code is enabled for a DISA CO line, the user should enter “DISA Authorization Code ” to access the CO line.

6. If the DISA Authorization Code is disabled, the permission is determined by “CO to CO COS” & “CO COS”.

7. If the DISA Authorization Code is enabled, the authorization code should be entered to access outgoing CO line call. If the authorization code is matched with the authorization code of station, the user may access the CO line depending on “STA COS” & “CO COS”. If the authorization code is matched with the authorization code of system, it is determined by “CO to CO COS ” and “CO COS”.

DOOR OPEN

Description

Max. 2 relays in LDK-24 can be used for Door Open feature.

Operation

1. Dial the door open code, or press the programmed {DOOR OPEN} key.

Admin Programming

n External Control Contact (PGM 168) n Door Open Timer (PGM 181-BTN 5)

DUMMY DIAL TONE

Description

If the PX does not provide dial tone, dummy dial tone will be provided to the caller by the system until the first digit is dialed.

Operation

1. Access a CO line to be provided dummy dial tone.

2. Dummy dial tone is heard.

3. The call is connected.

Admin Programming

n PABX CO Dial Tone (PGM 142-BTN 7)

Condition

1. It is useful when the external PBX doesn’t

support dial tone to the users and the PBX is connected with LDK system.

2. It is possible to assign fixed cadency and

tone frequency of dummy dial tone based on the country code.

EMERGENCY CALL

Description

The user can dial the emergency service code regardless of lower station COS.

Admin Programming

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n Emergency Call (PGM 226)

Condition

1. An emergency call can be dialed by pressing CO line though the station which is assigned to COS 7.

2. If the dialed number for emergency code is the same with station number or LCR number, the call is operated as an emergency call. The preference of programmed dial number which is sent to external CO line is, Emergency Call code -> LCR Table -> Station Number.

LCD MESSAGES

Custom Messages: 00, 11~20

Description

This feature permits the system attendant to program Custom Messages which users can employ in addition to the pre-selected messages (11~20). In addition, individual users may program message 00 as a custom message. When set by a station user, the chosen message is displayed on LCD to the caller.

Operation

To program Custom Message 00 from a station,

1. Press the [TRANS/PGM] button.

2. Dial 5 2.

3. Enter the message (up to 24 characters).

4. Press the [HOLD/SAVE] button and

confirmation tone is heard.

Q - 11 Z - 12

. - 13

1 - 10

A - 21 B - 22 C - 23

2 - 20

D - 31

E - 32 F - 33 3 - 30

G - 41 H - 42

I - 43

4 - 40

J - 51 K - 52 L - 53

5 - 50

M - 61

N - 62 O - 63

6 - 60

P - 71 R - 72 S - 73

Q - 7* 7 - 70

T - 81 U - 82 V - 83

8 - 80

W - 91

X - 92 Y - 93 Z - 9#

9 - 90

*1 - Blank *2 - : *3 - ,

0-00 #

< English Character Set >

To program Custom Messages 11~20 from the system attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0 5 3 and the message number (11~20).

3. Enter the message (up to 24 characters).

4. Press the [HOLD/SAVE] button and confirmation tone is heard.

To activate LCD Messages (Custom/Preselected) from a station or from the system attendant,

1. Press the [TRANS/PGM] button.

2. Dial 5 1.

3. Dial the 2-digit message code 00 or 11~20.

4. Press the [HOLD/SAVE] button.

To cancel LCD Messages (Custom/Preselected) from a station, Press the flashing [DND/FOR] button or,

1. Press the [TRANS/PGM] button.

2. Dial 5 1and #.

3. Press the [HOLD/SAVE] button.

To cancel LCD Messages (Custom/Preselected) from the system attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0 5 2.

3. Press the [HOLD/SAVE] button.

Preselected Messages: 01~10

Description

A user can select pr e-assigned messages from 1 to 10 to be shown on the LCD of the calling party. Message 00 can be programmed at each station and, message 11~20 can be programmed by attendant (Custom Message). The Preselected Messages are as follows:

Message 01: LUNCH, RETURN AT HH:MM Message 02: ON VACATION /RETURN AT DATE MM:DD Message 03: OUT OF OFFICE/RETURN TIME HH:MM Message 04:OUT OF OFFICE/RETURN AT DATE MM:DD Message 05: OUT OF OFFICE/RETURN UNKNOWN Message 06: CALL: (Telephone No: Up to 17 digits) Message 07: IN OFFICE: STA xxxx Message 08: IN A MEETING/RETURN TIME HH:MM

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Message 09: AT HOME Message 10: AT BRANCH OFFICE

Operation

It is the same with the operation of Custom Messages.

Condition

1. If a station assigns call forward while preselected message is activated, the preseleted message is canceled automatically.

2. User can leave a message in keyset and SLT. When leave a message in SLT, DND warning tone will be heard to notify it as soon as the handset is lifted.

3. When a preselected message is selected in a keyset, the [DND/FOR] button will be flashing.

LEAST COST ROUTING (LCR)

Description

LCR is a system programmable feature that is automatically selected the least expensive available route when an outgoing CO call is made. This programming eliminates the necessity for the user to dial the access code of the least expensive carrier. There are three types of operation to activate LCR; Internal LCR - It can be activated during internal dial tone. If the dialed digits are matched with internal LCR code, the system will seize a CO line from the programmed CO group and send the modified digits according to LCR programming. Loop LCR - It can be activated by dialing the first accessible CO group code ('9' or '0') or by pressing Loop button. If the dialed digits are matched with COL LCR code, the system will seize a CO line from the programmed CO group and send the modified digits according to LCR programming. Direct CO LCR - It can be activated during CO dial tone. After dialing CO line or CO gro up code, or pressing CO line or CO group button, it can be activated. If the dialed digits are matched with COL LCR code, the system will seize a CO line from the programmed CO group and send the

modified digits according to LCR programming.

Operation

Internal LCR

1. Dial internal LCR code after lifting handset or pressing the [MON] button. On-hook dialing can also activate LCR call.

2. It is an internal LCR code if the code is programmed with INT or BOTH in Leading Digit Table.

Loop LCR

1. Dial COL LCR code after dialing the first

accessible CO line or CO group access code ('0' or '9') or press the Loop button.

2. It is a COL LCR code if the code is

programmed with COL or BOTH in Leading Digit Table.

Direct CO LCR

1. Dial COL LCR code after dialing CO or CO

group access code or pressing CO or CO group button.

2. It is a COL LCR code if the code is

programmed with COL or BOTH in Leading Digit Table.

Admin Programming

n LCR (PGM 220) n LCR – LDT Table (PGM 221) n LCR – DMT Table (PGM 222) n LCR Table Initialization (PGM 223)

Condition

1. There are 6 LCR modes. The mode is determined by PGM 220-BTN 1.

- LCR Access Mode 00 (M00): LCR call is disabled.

- LCR Access Mode 01 (M01): Only Loop LCR is activated.

- LCR Access Mode 02 (M02): Internal LCR and Loop LCR are activated.

- LCR Access Mode 11 (M11): Loop LCR and CO LCR are activated.

- LCR Access Mode 12 (M12): All types of LCR are activated. (When dialing ‘9’ or pressing Loop key, the system will wait next digits to compare LCR table without seizing CO line.)

- LCR Access Mode 13 (M13): All types of LCR

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are activated. (When dial ‘9’ or press Loop key, the system will seize the first available CO line and wait next digits to compare LCR table.)

2. The leading digits can be duplicated. BTN 2 and DMT index make each entry unique.

3. Leading digit table is sorted by leading digits, BTN 2 in LDT (INT, COL, BOTH) and DMT index.

4. Internal LCR is applied if the dialed digits are matched with one of leading digits and BTN 2 is INT or BOTH.

5. Loop LCR is applied if the dialed digits are matched with one of leading digits and BTN 2 is COL or BOTH.

6. Direct CO LCR is applied if the dialed digits are matched with one of leading digits and BTN 2 is COL or BOTH and the seized CO line belongs to the programmed CO group in DMT.

7. To work Loop LCR and Direct CO LCR differently with the same leading digits, there should be the leading digit entry for loop LCR prior to the leading digits for direct CO LCR. It is possible if the DMT index for loop LCR is smaller than the DMT index for direct CO LCR.

8. While direct CO LCR is applied to ISDN CO, an ISDN Information message with called party IE, which includes only numbering plan and numbering type, is sent to the network when a user dials a digit. It is for the network not to disconnect the line.

9. For direct CO LCR, leading digits should be programmed in consideration for the dial tone time provided by network.

10. Direct CO LCR does not use an alternative DMT index because a CO line is already seized.

11. LCR always has the higher precedence than flexible numbering plan table.

12. LCR can be applied to the following cases;

- Dialing after seizing CO line by dialing CO line access code (0 or 9) only

- Dialing after seizing CO line by {LOOP} button

- Dialing without seizing CO line

- Speed Dial

- Off-net Call Forward

- Redial (if the previous call is LCR applied)

- ACNR (If the call is LCR applied when

activating ACNR)

13. Any leading digit string at the LDT table can be sub-string another leading digit string as ‘012’ and ‘0123’.

14. Capacity for LCR Table:

- 3 Day Zones

- 3 Time Zones

- Number of ‘Dialed Code Bins’: 250 bins

- Number of ‘Modification Code Bins’: 100 bins

- Maximum number of ‘Dialed digits’: 12 digits

- Maximum number of ‘Added digits’: 25 digits

- Alternative DMT index: 1EA

LINKED STATION PAIR

Description

Two stations can be linked with each other by programming. They have the same station number when the stations are linked. Linking with a Digital Keyset and a Wireless terminal, the user can use them alternatively. When two stations are linked, the following functions are supported;

n If one of two linked stations receives

intercom calls/CO incoming calls (DISA/ DID)/recall ring (system/exclusive hold / transfer), then the other linked station will receive ring together.

n If one station of linked pair goes to DND or

call forward or pre-selected message display state, then linked station goes to the same state automatically. Also, if any station in a linked pair comes out of this state, then the other comes out simultaneously.

n If one of linked stations is busy, the LCD of

the other station will display “IN USE AT LINK STA”.

n When a linked station is busy, the other idle

linked station will not receive ring for CO lines, transferred ring or ICM calls.

Admin Programming

n Linked Station Pairs (PGM 179)

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Condition

1. It is available to make 64 linked station pairs.

2. A station can be linked with only one station.

3. The intercom number of two linked stations is operated as one number for all features.

4. The presented number of linked pair is the first station number (Master) which is assigned by Admin Programming.

5. The station attributes of the second station (Slave) will follow the attributes of Master’s. (Ex. Day/Night COS, CO Warning Tone, CO Auto Hold, CO Call Drop, Alarm…)

6. ICM box, DSS/DLS cannot be linked with a station.

7. It is operated with Tone mode in linked station pair regardless of ICM Answer mode.

8. Attendant station can be linked with the other station. But, the linked station cannot use attendant features.

9. A linked station can call his pair station by dialing his own number. It is possible to make CO line/Intercom Transfer between two pairs.

LOUD BELL CONTROL (LBC)

Description

The LBC contacts are activated when the assigned station receives ringing from an incoming CO line (if assigned ring), transferred CO line, or intercom call.

Admin Programming

n Universal Night Answer (PGM 141-BTN 8) n External Night Ring (PGM 160-BTN 7) n External Control Contacts (PGM 168)

Condition

1. There are 2 LBC contacts and they can be

assigned individually to the station. All the contacts may be assigned to the same station but, only the first contact will be activated in the intercom call.

2. The LBC 1 can be programmed to be

operated as an external night ring contact as well as a LBC contact.

3. In the night mode, LBC 1 will follow UNA ring

assignment and will ignore the station ring.

4. An external ringing device should be attached to the contacts.

MESSAGE WAITING / CALLBACK

Description

Station which is in DND or in idle state may receive a message wait from up to 5 other stations in the system. And, a busy station may have call back. The station receiving the message can call the parties that left the message wait.

A station with a message waiting can receive a periodic audible reminder of the message waiting. This tone is sent to keysets only while idle and is presented over the speaker.

Operation

To leave a message wait to an idle station that does not answer,

1. Press the [CALLBK] button and receive confirmation tone.

2. The LED of the [CALLBK] button at the receiving station will flash.

To leave a message wait to a station in DND,

1. Press the [CALLBK] button and receive

confirmation tone.

2. The LED of the [CALLBK] button at the

receiving station will flash.

To answer a message wait,

1. Press the flashing [CALLBK] button.

2. The station which left the message will

receive intercom ring.

To leave a call back to a busy station,

1. Press the [CALLBK] button and receive

confirmation tone.

2. Hang up.

3. When the receiving station hangs up the

current call, the station leaving the message will receive intercom ring.

4. When the intercom call is answered, the

callback request is removed.

Admin Programming n Message Reminder Tone Timer (PGM 181-

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BTN 9)

Condition

1. The callback will ring with Tone mode regardless of int ercom signaling mode.

2. A station can leave only one callback or message. A new request will override the previous one.

3. Message wait data will be protected with power failure.

4. When dialing the station number instead of pressing the [CALLBK] button to answer a message wait, the message wait will be canceled in the calling station.

5. Message wait reminder tone is programmable from 00 to 60 min. If you don’t want to present the tone, the timer may be set to 00.

6. Message wait reminder tone is not heard at a busy station.

7. Message wait reminder tone will continue until all the messages are retrieved.

8. When a station attempts to leave a message at a station which has already 5 messages and one of those is not equal to the attempting station, error tone will be heard. When VMIB access is allowed in the station, after recording VMIB message, it turns to normal message in the station. In this case, error tone will not be provided in the attempting station.

MUTE

Description

The transmitting audio from a keyset can be blocked by the user so that the voice at the keyset is not sent to the connected party thus providing privacy for local discussions.

Operation

To mute the transmitting audio, Press the [MUTE] button and LED of the [MUTE] button is illuminated. Th e connected party cannot hear the voice of muted station. To restore transmission, Press the illuminated [MUTE] button. LED of [MUTE] button is extinguished and transmission

is restored.

Condition

1. Changing from the speakerphone to handset, the mute is released.

2. Selecting another DSS button, mute state will not be changed.

PREPAID CALL

Description

This feature allows the guest station to make a call according to his prepaid money. If the prepaid money expires during a call, warning tone will be heard and after Prepaid Call Warning time expired, the call will be disconnected. The guest station cannot make an outgoing CO line call after the prepaid money has expired.

Operation

To register/change the prepaid money, (at the Attendant station)

1. Press the [TRANS/PGM] button at the

attendant station.

2. Dial 0 7 9.

3. Enter the station range.

4. Enter the prepaid money.

5. Press the [HOLD/SAVE] button.

Admin Programming

n Prepaid Call (PGM 112-BTN 8) n CO Call Drop Warning Timer (PGM 180 -BTN

16)

Condition

1. This feature is allowed when a call-metering

signal is provided by PX.

2. After prepaid money has expired, the guest

station can receive incoming CO line call and incoming CO transfer call from other stations. But the station cannot receive outgoing CO transfer call.

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Self Diagnostic

Description

The user can receive the status indication of system resource by e-mail. When the SMDR is full, the user can receive the warning indication by e-mail.

Operation

Operation of this feature is automatic when programmed

Admin Programming

n SMTP Mail Server IP Adderss (PGM 177) n SMTP User Mail Adderss (PGM 177) n SMTP Mail Send Weekly Set(PGM 177) n SMTP Mail Send Daily Set(PGM 177) n SMTP Mail Auto Send Set(PGM 177) n SMTP Mail Auto Delete Set(PGM 177)

Condition

1. The Mail Server should be existed.

SMDR

Description

Station Message Detail Recording (SMDR) will provide details on both incoming and outgoing calls.

Operation

To print SMDR,

1. Activate PC utility on PC.

2. Connect serial port of MFB to the serial port of

PC with the cable of RS -232C.

3. Press the [TRANS/PGM] button.

4. Dial 0111 (Station Base) or 0113 (Group

Base).

5. Enter the station or group range.

6. After finishing the call, the SMDR is printed to

PC.

To delete SMDR,

1. Press the [TRANS /PGM] button.

2. Dial 0112 (Station Base) or 0113 (Group

Base).

To abort SMDR printing,

1. Press the [TRANS/PGM] button.

2. Dial 0115.

Admin Programming

n SMDR Start Timer (PGM 177-BTN 13) n SMDR Attribute (PGM 177) n Metering Type (PGM 142-BTN 3) n SLT DTMF RLS Timer ( PGM 181 – BTN13)

Condition

1. There is an assignable database option; If SMDR – Long Distance Only is selected, only outgoing toll call will be printed and SMDR – All Call/Long Distance Call Only is selected, incoming and outgoing local and long distance call are provided.

2. If user dials any number with a programmed long distance code as the first and second digit dialed or any number with more than maximum local call digit count, it will be regarded as long distance call. (Max. local call digit count is programmable and the default value is 7.)

3. The SMDR output records contain the followings;

- 5-digit station call originator (terminating for incoming) filed

- 3-digit used CO line field

- 8-digit call duration field (HH:MM:SS)

- 8-digit year, month, and day (YY/MM/DD)

- 5-digit time of day call originator field

- 1 digit call identification digit-first digit in digit

dial field

- 18-digit collected dial digit field

- 2-digit account group number field

- 5-digit pulse metering count field

- 10-digit call cost field

- 12-digit account code field

4. When the SMDR storage pools are almost exhausted, the system gives “Buffer full” warning signal to the attendant. And the LCD of attendant station will indicate how many SMDR records are remained to store for some intervals.

5. Some stations may be grouped to count the billing with a SMDR receipt using a SMDR account group.

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6. .‘SLT DTMF RLS TMR’ should be adjusted to

reasonable value in order to print all digits that SLT dialed.

SMDR – Call Cost Display

Description

With the PRU or PRCPTU installed on LCOB4 or LCOB2, the system can be programmed to display an estimated cost for outside calls on a fixed charge per call metering pulse, as assigned in the system. The cost is shown in the LCD instead of the call timer and is updated based on receipt of each call metering pulse.

Admin Programming

n Metering Type (PGM 142-BTN 3) n SMDR Cost per Unit Pulse (PGM 177-BTN

10)

n SMDR Fraction (PGM 177-BTN 11)

Condition

1. The call cost is displayed based on “Call Metering Pulse”.

2. When a call is in hold, the holding time is included in the call cost display.

3. If the cost per call metering pulse is set to

0.00, the display for outgoing calls will show the call duration.

SMDR – Lost Call Printing

Description

Lost call means that the caller gives up and terminates the call before the call is answered. The format of the individual call record is illustrated below, and the contents are focused on each case about the types of lost call.

NO STA CO TIME START DIALED

----- ---- --- ------ ----------------- -----------------------

0001 EXT 001 00:00:10 24/05/99 11:55 R RING 00:05

Normal incoming call is received at an assigned stations of CO 031 during 5 sec.

0002 101 003 00:01:20 25/05/99 16:23 R RNG 00:09

DID call is disconnected during it is being forwarded to ATD STA 101, because the dialed station does not exist.

0003 100 001 00:00:20 25/05/99 18:11 R100 RING 00:04

DID call is received at STA 100 during 4sec and disconnected.

0004 102 002 00:01:20 26/05/99 18:37 R103 RING 00:04

DID call is received at STA 102 via unconditional call forward

to STA 103 during 4 sec and disconnected.

0005 621 008 00:00:20 26/05/99 13:02 G620 RING 00:06

DID call is received at Ring Group 621 during 6sec and disconnected.

0006 100 001 00:00:04 06/05/99 16:04 H100 RING 00:02

DID call is disconnected while STA 100 is being held it.

0007 102 001 00:00:07 06/05/99 17:04 H100 RING 00:02

DID call is disconnected while it is being transferred from STA 100 to STA 102.

G: Incoming call to hunt group, but the caller

hangs up before answer

H: 1. Answered incoming call was transferred to

another extension, but the caller hangs up before answer.

2. Incoming call placed on hold state and cleared down in hold state.

R: Direct call (DID) to a station, but the call was

disconnected before the station answers. Or direct call to station (A), but station (A) does not answer and the call was forwarded to station (B). The call was disconnected before station (B) answers.

Operation

To print the lost call count of record,

1. Press the [TRANS/PGM] button.

2. Dial 0117 at Attendant station.

3. The lost call count of record is printed in the PC connected in the system.

To clear the lost call count of record,

1. Press the [TRANS/PGM] button.

2. Dial 0118 at Attendant station.

3. “The lost call count is cleared” is printed and the lost call count time is restarted.

Admin Programming

n SMDR Print Enable (PGM 177-BTN 2) n SMDR Recording Call Type (PGM 177-BTN

n Print Lost Call (PGM 177-BTN 6)

Condition

1. This SMDR record is sent to RS-232C

automatically as soon as the event takes place.

2. The SMDR record about lost call is not saved.

Only the records are counted.

3. To activate this SMDR record, the SMDR field

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must be set in Admin. Programming.

SOFTWARE UPGRADE

Software Upgrade – Local

Description

The LDK MPB software can be upgraded through RS-232C interface in the PC. The software file in the PC is sent to the system at first and the ROM area is updated.

Operation

1. Connect the RS-232C cable between LDK system and PC.

2. Run LDK PC Upgrade software.

3. Set the port type to “Serial Connection”.

4. Press the ‘Select’ button.

5. Enter the binary file name, serial port number, serial port baud rate, and the password for upgrade.

6. Press the ‘Next’ button.

7. In the ‘ Next’ window, press ‘Start’ button. You can see the S/W upgrade process.

8. When the ROM file sending is finished in the PC, LDK will erase the previous ROM data and start to fill LDK ROM area with the received ROM file.

Admin Programming

n RS-232C Port Setting (PGM 174)

Condition

1. While upgrading process, other features do

not work in the system.

2. When the S/W upgrade is finished without

completing, you can retry to upgrade by doing the whole process again.

3. If the ROM files you want to send are invalid,

S/W upgrade will not be started.

4. Serial port should be connected to COM port

in the MFB.

Software Upgrade – ISDN

Description

The LDK MPB software can be upgraded

through ISDN BRI line interface at the remote PC. The software file in the PC is sent to the system at first and the ROM area is updated.

Operation

1. Connect the ISDN phone line to the PC ISDN card.

2. Connect the ISDN T-interface line to a BRI port of LDK system.

3. Run LDK PC Upgrade software.

4. Set the port type to “ISDN Connection”.

5. Press the ‘Select’ button.

6. Enter the ISDN phone number, the binary file name, and the password for upgrade.

7. Press the ‘Next’ button.

8. In the ‘ Next’ window, press ‘Start’ button. You can see the S/W upgrade process.

9. When the ROM file sending is finished in the PC, LDK will erase the previous ROM data and start to fill LDK ROM area with the received ROM file.

Condition

1. The ISDN card in the PC should support

CAPI (Common-ISDN Application Programming Interface) 2.0 which is a standard interface specification devised to use ISDN channels in the PC. Also, it should support HDLC as a B channel protocol. And

“CAPI2032.DLL” should be found in the “System” directory of “Windows ” which

means that the CAPI driver for Windows is properly installed.

2. When the line is released while upgrading

process, just dial the phone number again. If the line was properly disconnected, it will be connected immediately.

3. While upgrading process, other features do

not work in the system.

4. When the S/W upgrade is finished without

completing, you can retry to upgrade by doing the whole process again.

5. If the ROM files you want to send are invalid,

S/W upgrade will not be started.

Software Upgrade – LAN

Description

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The LDK MPB software can be upgraded through LAN interface at the remote PC. The software file in the PC is sent to the system at first and the ROM area is updated.

Operation

1. Connect the LAN cable to the PC LAN-card.

2. Run LDK PC Upgrade software.

3. Set the port type to “TCP Connection”.

4. Press the ‘Select’ button.

5. Enter the LDK IP address and the password for upgrade.

6. Press the ‘Next’ button.

7. In the ‘ Next’ window, press ‘Start’ button. You can see the S/W upgrade process.

8. When the ROM file sending is finished in the PC, LDK will erase the previous ROM data and start to fill LDK ROM area with the received ROM file.

Admin Programming

n IP Setting (PGM 108)

Condition

1. When the line is released while upgrading

process, just dial the phone number again. If the line was properly disconnected, it will be connected immediately.

2. While upgrading process, other features do

not work in the system.

3. When the S/W upgrade is finished without

completing, you can retry to upgrade by doing the whole process again.

4. If the ROM files you want to send are invalid,

S/W upgrade will not be started.

Software Upgrade – MODEM

Description

The LDK MPB software can be upgraded through Modem interface at the remote PC. The software file in the PC is sent to the system at first and the ROM area is updated.

Operation

1. Run LDK PC Upgrade software.

2. Set the port type to “Modem Connection”.

3. Press the ‘Select’ button.

4. Enter the LDK dial number, the binary file and the password for upgrade.

5. Press the ‘Next’ button.

6. Select your Modem type in the Modem Configuration dialog.

7. In the ‘ Next’ window, press ‘Start’ button. You can see the S/W upgrade process.

8. When the ROM file sending is finished in the PC, LDK will erase the previous ROM data and start to fill LDK ROM area with the received ROM file.

Admin Programming

n Modem ASC Device (PGM 170)

Condition

1. When the line is released while upgrading

process, just dial the phone number again. If the line was properly disconnected, it will be connected immediately.

2. While upgrading process, other features do

not work in the system.

3. When the S/W upgrade is finished without

completing, you can retry to upgrade by doing the whole process again.

4. If the ROM files you want to send are invalid,

S/W upgrade will not be started.

SPEAKERPHONE

Description

Keysets are equipped with circuitry enabling the telephone to be used without lifting the handset and hands -free in two-way conversation.

Operation

To activate a speakerphone call, Press the [MON] button and LED of the [MON] button is lighted.

To terminate a speakerphone call, Press the [MON] button and LED of the [MON] button is extinguished.

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Admin Programming

n Speakerphone/Headset (PGM 111 -BTN 11) n Speakerphone/Headset Ring (PGM 111-BTN

10)

Condition

1. LKD-2NS keyset has no microphone and doesn't function as handsfree unit.

STATION GROUP: CIRCULAR/TERMINAL/UCD/RING/VM

Description

Stations can be grouped so that incoming calls will search for an idle station in the group and the call will be answered. The number of station group and the number of station in a group as follows;

Station Group Station in a Group

LDK-24 10 10

Several VMIB announcements may be provided to the station group. If a call is not answered until the 1st Announcement Timer expires. The second announcement will be provided if the call continues to wait beyond the queue to the 2nd Announcement Timer. The second announcement may be repeated until the call is answered or disconnected.

Station group may be assigned as one of the following 5 types;

- Circular Station Group

In Circular Hunt, calls to a station in the group or a pilot number will go to the station or an idle station in the group. If unavailable or unanswered in the hunt no answer time, the call is directed to the next station in the group. The call will continue to route until each station in the group has been tried. The call will remain at the last station in the group or will be passed to the assigned overflow station/group. A circular station group can be assigned with a pilot number (station group number) and only calls to the pilot number will hunt.

- Terminal Station Group

Calls to a station in the group or a pilot number will go to the first station in the group. If unanswered or unavailable, the call proceeds to the next listed station in the group. The call will continue to be rerouted until reaching the last station in the group where the call will remain or can be sent to an overflow station/group. A terminal station group can be assigned with a pilot number (station group number) and only calls to the pilot number will hunt.

- UCD Station Group

Calls are sent to the group by dialing the pilot number (Station Group Number) or assigning CO lines to directly terminate to the group. Calls are directed to the station in the group that has been idle for the longest time. If all stations in the group are busy when a call is received for the group, the call may be routed to an alternate location, or may continue to wait (queue) for an available station in the group. Based on programming, the queued call may be taken out of the group and directed to an overflow station. The member of UCD group can assign DND. The station assigned UCD -DND will not receive ring. To assign UCD-

DND button,

[TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 8 7 + Hunt Grp No. + [HOLD/SAVE]

Note: Do not make a loop with UCD group alternative destination.

- Ring Station Group

All the stations in the group receive ring simultaneously for a call of station group until one of stations received ring answers the call. If call is not answered until overflow timer, it will be sent to an overflow destination, if assigned.

- Voice Mail Station Group

This group is assigned for voice mail and only SLT can be assigned as a member of station group. Calling VM group, the system will search an idle member in the calling VM group with Terminal type or Circular type.

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- Pick -up Station Group

A station group may be assigned to Pick-up Group station. Cir/Term/UCD/Ring group member can pick up the call that is ringing other member by dialing group pick-up code if they belong to the same pick-up group. While Auto Pickup is assigned, another hunt member can pick up the call automatically by just pressing [MON] button or off-hook. And All Group Member Ringing is assigned, all the other stations are ringing also when a hunt member that is Tone mode is ringing.

Admin Programming

n Station Group (PGM 190) n Station Group Attribute (PGM 191)

Condition

1. A station can be a member of plural station

groups and the group should be the same type of station group.

2. A station in DND/Forward state will not

receive group call.

3. Transferred ring to station group is not recalled.

4. When a call is received in a station group, the

call will be in the ring process before receiving the announcement for Station Group Announcement time. If no Station Group announcement is assigned, the timer is ignored. If the timer is set to 0, the call will receive the announcement prior to the ring process.

5. When a station group has guaranteed

announcement (the 1st announcement timer is set to 0), Overflow timer is stated and ring is provided after the announcement is completely played.

6. Only the 1st announcement may be used for

guaranteed announcement.

7. If all stations in the group are busy when a

call is received, the call continues to wait for an available station in the group. If queued, the call may be sent to MOH until the call is answered or disconnected.

8. If there is no available member in a group

because every member sets DND, UCD DND, or call forward, all new calls to the group and all queued calls in the group are rerouted to

another destination. One of the following is determined as the destination in the listed order; a. Overflow destination if assigned. b. Alternative destination if the group is UCD

group and it is assigned.

9. If a call is not answered until Overflow Timer expires, it will be sent to overflow destination while the VMIB announcement is being played.

10. If overflow destination is not assigned, the call will be dropped when overflow timer expires.

11. If an Announcement Timer is set and no VMIB number is assigned, the announcement is ignored.

12. When the number of queued incoming calls are over the pre-defined in UCD group, the incoming CO calls will be dropped. If alternative destination is set and all members are busy, incoming calls are not queued. All calls are routed to alternative destination. If overflow destination is programmed, the queued call is re-routed to overflow destination after overflow timer is expired.

13. Pick-up station group is for only intercom call.

14. Group pick-up doesn’t work with a call of station group pilot number. While trying to do it, you will hear error tone.

15. If a member of the circular/terminal group is

on DND and the pilot hunt is off, DND feature will work.

TIME & DATE SETUP BY DIGITAL NETWORK

Description

In an outgoing call, the ISDN network will send time & date in CONNECT message when the called party answers. The time & date of the system may be modified by next time & date optionally one time in a day.

Operation

To set the time & date by Digital Network,

1. Press the [TRANS/PGM] button.

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2. Dial 0 4 6 and 1 (Yes).

3. Press the [HOLD/SAVE] button.

Condition

1. This feature may be set at Attendant station and by Admin Programming.

2. It may set time & date to default value or be useful to assign summer time.

TRAFFIC ANALYSIS

Description

The system can monitor and print various system activities based on the system attendant's request. Th e information can be used to;

l Monitor and evaluate system performance l Observe current usage and recommend

corrective actions, if needed.

l Determine possible trunk problems l Recommend system updates and upgrades

The traffic-monitoring program is activated only when enabled and will continue accumulating statistics until disabled. The traffic data is output to the RS-232C port upon manual request. LDK system will support the following traffic reports of a resource;

l Attendant Traffic Report l Call Summary Report l Call Hourly Report l H/W Unit Usage Summary Report l CO Traffic Summary Report l CO Traffic Hourly Report

Operation

The traffic analysis is only available at system attendant. Refer to the “Attendant Programming Menu Table”.

To print all summary report,

1. Press the [TRANS/PGM] button.

2. Dial 0121.

3. Select Measurement Time type.

4. Press the [HOLD/SAVE] button.

To print all summary traffic report periodically,

1. Press the [TRANS/PGM] button.

2. Dial 0122.

3. Select Measurement Time type.

4. Press the [HOLD/SAVE] button.

To cancel periodic printing of all summary traffic report,

1. Press the [TRANS/PGM] button.

2. Dial 0123.

3. Press the [HOLD/SAVE] button.

To print the traffic report,

1. Press the [TRANS/PGM] button.

2. Dial 0124~0129.

3. Press the [HOLD/SAVE] button.

Admin Programming

n Print Port Selection (PGM 175-BTN 3)

Condition

1. This feature is available at system attendant.

2. The measurement type can be one of Today’s peak time, Yesterday’s peak time, Last hour, Yesterday ’s total and Today’s total.

3. The Printing of all summary service will generate attendant traffic report, call summary report, H/W unit usage summary report, and CO traffic summary report.

Traffic Analysis - Attendant

Description

LDK system supports the following report to analyze the attendant resource.

Attendant Traffic Report

You may understand attendant’s service status with statistics of all attendants. You can choose one of the followings; time duration, today ’s peak time, yesterday’s peak time, last hour, yesterday’s total and today ’s total. It provides the following information field.

- Analysis Start Hour – Starting time of hour

duration which the data is recorded

- Attendant Number – the station number of

attendant

- Total Calls – The number of total incoming

calls except CO ring group call, hold recall ring

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- Calls Answere d – The number of answered calls by all active attendants during the measuring hour.

- Calls Abandoned – The number of calls which ring at attendant and is dropped before answering at attendant.

- Calls Held-Abandoned – The number of calls which is dropped while the call is in hold mode. Held calls which is time out and recalled are included in this call count.

- Calls Held – The number of calls which answered by attendant and placed on hold state by attendant.

- Time Available – The time duration which the attendants don’t answer the calls but, are available to handle new calls. Measured with minutes.

- Time Talk – The total time during measuring interval (the attendants are active or converse with a CO line). Talk time is not started until the call is answered by attendant. The duration of time between call termination and answering at attendant is not accumulated as Time Available or Time Talk.

- Time Held – The total amount of time which attendants have calls on hold.

- Time No Answer – The average amount of time that calls in queue and/or ringing at attendant before the caller hangs up.

- Speed of Answer – The average elapsed time from when a call is terminated by attendant to when the call is answered by an attendant.

- Type – Type of attendant (system, main tenancy)

To print the Attendant Traffic Report at system attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0124.

3. Select Measurement Time type.

4. Press the [HOLD/SAVE] button.

Traffic Analysis - Calls

Description

LDK system supports the following report to analyze the call status of the system.

Call Summary Report

The system may monitor all day ’s call traffic and generate this report that shows call status of last hour, today’s peak time, yesterday’s peak time, yesterday’s total and today ’s total.

Call Hourly Report

The system may analyze the call overload by showing the last 24hour’s per hour call. This report provides the following information field.

- Analysis Start Hour – Starting time of hour duration which the data is recorded

- Number of Calls Completed – The total number of calls completed or answered during the listed hour.

To print the Call Summary Report at System Attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0125.

3. Press the [HOLD/SAVE] button.

To print the Call Hourly Report at System Attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0126.

3. Press the [HOLD/SAVE] button.

Traffic Analysis – H/W Unit

Description

LDK system supports the following report to analyze the usage of HW unit resources of the system such as Tone Receiver, VMIB.

H/W Usage Summary Report

This report helps user to understand whether the system has enough H/W unit resources such as DTMF Receiver, VMIB, CPTU by showing the statistics. You can choose one of the followings; time duration, today’s peak time, yesterday’s peak time, last hour, yesterday’s total and today ’s total. It provides the following information field.

- Type – The type of H/W unit being measured.

- Number of Unit – The total number of

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installed H/W unit.

- Analysis Start Hour – The starting time of the last hour or the hour with the highest Peak Req. measurement.

- Total Requests – The system-wide total number of requests, by call processing for DTMF, CPTU, VMIB during the listed hour. It is calculated by incrementing a counter for each request.

- Total Demand – The system-wide total number of requests that are denied because there is no available H/W unit during the listed hour.

To print the H/W Unit Usage Summary Report at System Attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0127.

3. Press the [HOLD/SAVE] button.

Traffic Analysis - CO

Description

LDK system supports the following report to analyze the traffics of CO line group.

CO Traffic Summary Report

This report helps user to understand the traffic status of CO group by showing their statistics. You can choose one of the followings; time duration, today’s peak time, yesterday’s peak time, last hour, yesterday ’s total and today’s total. It provides the following information field.

- Peak Hour for All CO Groups – The time duration (hour) in a day that has the largest total usage when summed over all CO groups.

- Group Number – A number that identifies each CO group associated with the displayed data. Group numbers are displayed in numeric order, beginning with the lowest number and continuing to the highest one.

- Number of COs – The number of CO line in the group

- Analysis Start Hour – The time (24-hour mode) taking the measurement.

- Total Usage – Total usage for all CO lines in the CO group. It represents the total time that the CO lines are busy during the measurement period. Total usage measures

each time when a CO line is seized for use by an incoming call or an outgoing call.

- Total Attempt – The number of incoming and outgoing call attempt in the CO group

- Incoming Attempt – The number of incoming call attempt in the CO group.

- Outgoing Attempt – The number of outgoing call attempt in the CO group.

- Group Overflow – The number of calls offered to a CO group that are not carried. Rejected calls for authorization will not be included.

- Percentage All COs Busy – The percentage of time that all CO lines in the CO group are simultaneously in use during the time interval.

- Percentage Fail to Attempt Outgoing – The percentage of offered calls that are not carried on the CO group. It will not be included unauthorized calls which are denied on the CO group or uncompleted calls carried on the CO group (unanswered calls).

CO Traffic Hourly Report

This report may analyze CO traffic patterns by showing the last 24 hour’s per hour CO traffic. To print the CO Traffic Summary Report at System Attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0128.

3. Select Measurement Time type.

4. Press the [HOLD/SAVE] button.

To print the CO Traffic Hourly Report at System Attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0129.

3. Enter the CO group number.

4. Press the [HOLD/SAVE] button.

UNIVERSAL NIGHT ANSWER (UNA)

Description

When CO lines are programmed for UNA, users can answer incoming CO line calls employing dial codes regardless of the pick-up group.

Operation

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To pick-up a call in night mode,

1. Lift the handset or press the [MON] button and receive intercom dial tone.

2. Dial 5 6 9 (UNA code).

3. The call is connected.

Admin Programming

n UNA (PGM 141-BTN 8) n External Night Ring (PGM 42-BTN 1)

Condition

1. If there is no ringing CO line while attempting

UNA, error tone will be heard.

2. The connected CO line may be transferred or

disconnected in the usual manner.

VOICE ANNOUNCEMENT

System Greetings and Prompts

Description

Attendant station in the system can record the voice announcements as system greetings and prompts. System greetings should be recorded before use. System prompts in user’s language are contained as default in VMIB. But users can also modify those prompts.

Prompts for date and time are contained in VMIB to be used for date and time stamping. With the help of these prompts, users can understand when the voice message has arrived. Prompts for date and time are also built-in and recorded in user’s language.

Operation To record system greetings from Attendant;

1. Press the [TRANS/PGM] button and dial 0 6.

2. Dial the message number. Then you will hear

the announcement “Press # button to record ” If there is already a recorded message in the number dialed, the recorded message will be played.

3. Dial # to start recording. Start the recording after hearing the announcement “Record your message” and confirmation tone.

4. Or, dial * to record using external music port on the MPB.

5. Press the [HOLD/SAVE] button to finish recording. Then confirmation tone is heard and you can record the next one.

6. Pressing the [MON] button while recording, then the recording is stopped and the recorded message is saved.

To delete system greetings from Attendant;

1. Press the [TRANS/PGM] button and Code 0

2. Dial message number. Only when there is a recorded message in the number dialed, the recorded message is played.

3. Press the [SPEED] button while the message is playing to delete it.

System Prompt Messages (Fixed)

No Messages 071 VMIB MOH 072 Reserved 073 Invalid Number Prompt 074 Time Out Prompt 075 Retry Prompt 076 Transfer to Attendant Prompt 077 Reserved 078 Leave Message Prompt 079 Record Start Prompt 080 Authorization Code Prompt 081 Busy Prompt 082 Reserved 083 Station Off-net Forward Prompt 084 DND Prompt 085 No Answer Prompt 086 Reserved 087 Reserved 088 Remote VMIB Control Main Menu Prompt 089

Remote VMIB Sub-menu for digit 1 in Main Menu

090 Reserved 091 Reserved 092 Reserved

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093

Remote VMIB Sub-menu for digit 2 in Main Menu

094 Remote VMIB Sub-menu for digit 3 in Main

095

Remote VMIB Sub-menu for digit * in Main Menu

096 Leave Message after Tone Prompt 097 Message waiting indication Prompt 098~

100

Admin Programming

n VMIB Slot Assignment (PGM 103) n Board Assignment (PGM 101) n VMIB Access (PGM 113-BTN 2) n VMIB User Record Ti mer (PGM 181-BTN 3) n VMIB Valid User Message Timer (PGM 181 -

BTN 4)

n Station Group Attribute Assign (PGM 191)

Condition

1. System Greetings message are 001~070 as default value. User can select one of 70 messages.

2. System Prompt messages are 071~100 as default value. The number is message and user cannot change the numbering plan arbitrarily, but users can also modify those prompts by recording their own messages in the number.

3. System greetings and prompts can be recorded only at system attendant station.

4. There is no time limit to record system greetings and prompts at attendant station.

5. If the VMIB is not installed in the system, it is impossible to record system greetings and prompts. Error tone will be heard.

6. If there is a recorded message in the bin, the already recorded message is played when user dials the message number.

7. If user stops recording by pressing the [MON] button or replacing the handset while recording, the already recorded message is saved. User should delete the recorded message to cancel the recording.

8. To record or delete a message at attendant station, all the VMIB ports should be idle state.

9. When a call is transferred to the attendant, ‘Transfer to Attendant ’ Prompt will be provided

to the caller and ringback tone will be heard after the announcement.

10. If there is no recorded greetings or prompts, the corresponding tone will be heard.

11. Max. 2000 user messages(4000 if option board installed) are available in a VMIB in LDK-24 system.

12. It is possible to use only 100 messages for system greetings (system greetings, system prompt, VMIB MOH).

13. If you use VMIB MOH as the source of system MOH, a port of VMIB should be always reserved for MOH though MOH is not used now.

14. Only 1 VMIB MOH can be recorded on a VMIB.

15. When the memory is full while recording a system greeting, the recorded message before message full will be saved.

16. It is available for station groups to have different system greetings.

17. When recording system greetings and prompts at attendant station, they will be saved at all VMIBs in the system ex cept VMIB MOH.

18. If only one VMIB is installed in the system, user can record the VMIB MOH with system prompt message number ‘071’.

19. The system supports system prompts (072~100) basically. But users may user their own prompts by recording the prompts at attendant station.

Voice Prompt for Station

Description

System supports voice prompts as time, date, station number, call status, etc.

Operation

To hear Date & Time prompt,

1. Press the [TRANS/PGM] button.

2. Dial 6 2.

3. Date &Time prompt is heard.

To hear Station Number prompt,

1. Press the [TRANS/PGM] button.

2. Dial 6 3.

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3. Station Number prompt is heard. To hear Station Status prompt,

1. Press the [TRANS/PGM] button.

2. Dial 6 4.

3. The following items are reported for station status.

1) Station Number

2) Intercom Answer Mode

3) Listed Messages (the number of

message waiting)

4) Wake-up Time

5) Do Not Disturb

6) Forwarded to Station xxx

7) Forwarded to Speed bin xxx

8) Queued CO xxx

9) Locked (Temporary COS change)

10) COSx

(From 3 to 9 may be omitted if not set)

User Greetings & Voice Message Wait

Description

If the access to the VMIB is allowed, user can record User Greeting and make a call be forwarded to VMIB port according to forward condition type if user enables forward. And the caller can leave a voice message wait at the station after hearing user greeting.

Operation

To record a user greeting at a station,

1. Press the [TRANS/PGM] button.

2. Dial 6 1.

3. Dial the message number. Then you will hear

the announcement “Press # button to record ” If there is already a recorded message in the number dialed, the recorded message will be played.

4. Dial # to start recording. Start the recording

after hearing the announcement “Record your message” and confirmation tone.

5. Press the [HOLD/SAVE] button or the

[MON] button to finish the recording. Then confirmation tone is heard.

To delete a user greeting at a station,

1. Press the [TRANS/PGM] button.

2. Dial 6 6.

3. The user greeting is deleted and forward is deactivated.

To activate call forward to VMIB from a station,

1. Off-hook or press the [MON] button.

2. Press the [DND/FOR] button.

3. Dial the forward type (1~4).

4. Dial # key.

5. Confirmation tone is heard.

To deactivate call forward to VMIB from a station,

1. Press the [DND/FOR] button.

To leave voice message wait,

1. The caller will hear user greeting and “Record

your message” announcement.

2. After beep tone, record your own message

with normal voice.

3. Hang up to finish the recording.

To retrieve recorded voice message wait,

1. Press the flashing [CALLBK] button. For SLT and 2/8 BTN keyset, dial 557(Message Wait/Callback Return).

2. The message number prompt is heard and the first voice message and Time & Date prompt for the message is played.

3. Pressing the [CONF] button, the current message is deleted and the next message is heard. For SLT and 2/8 BTN keyset, dial #1.

4. Pressing the [HOLD/SAVE] button, the current message issaved and the next message is heard. For SLT and 2/8 BTN keyset, dial #2.

5. Pressing the [CALLBK] button, the current message is played again. For SLT and 2/8 BTN keyset, dial #3.

Admin Programming

n VMIB Access (PGM 113-BTN 2) n VMIB Forward No Answer Timer (PGM 181-

BTN 1)

n VMIB User Record Timer (PGM 181-BTN 3) n VMIB Valid User Message Timer (PGM 181 -

BTN 4)

n VMIB MSG PASSWORD (PGM 113-BTN 8) n VMIB MSG DD/TM (PGM 113-BTN 9)

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Condition

1. There is no time limit to record user greeting in a station.

2. When a caller leaves a voice message wait, the recording time is controlled by Valid User Message Timer (PGM 181-BTN 4) and VMIB User Record Timer (PGM 181-BTN 3). When the recorded message shorter than Valid User Message time, the message is not saved. Also, the User Record Timer expires, confirmation tone is heard and the message is saved in the station.

3. If the station has several messages to be retrieved by pressing the [CALLBK] button, the message only with station number will be retrieved at first. (Message wait with station number -> VMIB Message wait -> CLI Message wait -> VM group Message wait)

4. Pressing the [CALLBK] button at the calling station before user greeting is played, the message wait with only station number is saved in the called station.

5. When a user calls a station which is forwarded to VMIB, he will hear user greeting and beep tone. After beep tone, user can leave a voice message.

6. Each station may has max.2000 VMIB message waits.(4000 if option board is installed)

7. If all the VMIB ports are busy, ringback tone will be provided instead of user greeting. And VMIB Station Forward Timer is started to retry to answer.

8. Individual user greeting and VMIB message wait are protected with system reset.

9. With multiple VMIB cards, stations must be assigned to each VMIB in PGM 111 Btn 12.

10. To retrieve left message wait, the order of playing is changeable. Originally, TIME, DATE, and a left message are played. If the ADMIN is set, DATE, TIME, and a left message are played.

11. To retrieve left message wait, the Message Wait Retrieve Password would be used by ADMIN. If ADMIN PGM 113 & BTN8 is set, a user should enter that stations’ AUTHORIZE CODE to retrieve.

VMIB Message for Paging

Description

User can record VMIB message for paging.

Operation

To record VMIB paging message,

1. Press the [TRANS/PGM] button.

2. Dial 6 5.

3. You will hear the announcement “Press # button to record” If there is already a recorded message in the number dialed, the recorded message will be played.

4. Dial # to start recording. Start the recording after hearing the announcement “Record your message” and confirmation tone.

5. Press the [HOLD/SAVE] button or the [MON] button to finish the recording. Then confirmation tone is heard.

6. Pressing the [SPEED] button while playing, then the announcement is deleted and confirmation tone is heard.

To activate VMIB message for paging,

1. Dial the page code (5xx) and lift handset.

2. The recorded VMIB message is paged.

To delete VMIB message for paging,

1. Press the [TRANS/PGM] button.

2. Dial 6 7.

3. Then the recorded message is deleted.

4. Or, press the [SPEED] button while playing,

then the message is deleted and confirmation tone is heard.

Condition

1. You should lift handset to make a page.

2. If there is any recorded message, it is paged

and if there is no recorded message, user’s voice is paged.

3. VMIB paging time is restricted by Paging

Timeout Timer (PGM 181-BTN 10).

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VMIB Message for SOS Paging

Description

The system allows to be recorded multiple VMIB messages for pre -recorded paging. Depending on circumstance, user can use pre-recorded messages for paging. Recorded VMIB message is paged to a page zone at emergency.

Operation

To assign {VMIB SOS Paging} at a flexible button,

1. Press the [TRANS/PGM] button.

2. Press a flexible button to assign.

3. Dial paging code (5xx).

4. Dial Message number (001~070)

5. Press the [HOLD/SAVE] button.

To activate VMIB SOS paging,

1. Press the assigned {VMIB SOS Paging} flexible button.

Condition

1. This feature can be only activated by pressing assigned flexible button on a keyset in idle state.

2. The VMIB message for SOS Paging can be recorded only at attendant station.

3. Paging zone includes internal, external and all call paging area.

4. VMIB SOS paging is not restricted by VMIB Paging timer. The whole DUV SOS paging can be paged even though Paging Timeout timer expires.

Night and Weekend VMIB Service

Description

A CO line can be programmed that assigned VMIB message is played in Day, Night, Weekend or On-demand mode automatically. Also, the CO line may be dropped after the assigned VMIB message is played by Admin programming.

Operation

It is operated when assigning the VMIB message with digit # by Admin programming.

Admin Programming

n CO Line Ring Assignment (PGM 144) n Weekly Time Table (PGM 233)

Condition

1. The system mode is determined by Day/Night /Weekend/On-demand mode feature.

2. This feature can be only activated in DISA line.

3. This feature has higher priority than DISA. If both Night/Weekend VMIB Service feature and DISA feature are enabled, DISA is not activated.

VMIB MOH

Description

Attendant can record VMIB MOH announcement and it can be used as the MOH source of the system.

Operation

To set the VMIB MOH as MOH source, Set the MOH type as VMIB MOH type by Admin programming.

Admin Programming

n VMIB Slot Assignment (PGM 103) n MOH Type (PGM 171-BTN 2)

Condition

1. VMIB MOH message should be recorded before setting VMIB MOH as system MOH source.

2. While attendant operating system greetings and prompt including VMIB MOH, VMIB MOH is stopped.

3. When VMIB MOH is used as system MOH, 1 port of VMIB should be always reserved for MOH even though MOH is not used.

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Remote VMIB Control

Description

An outside caller through DID/DISA can access VMIB after calling a station which is in VMIB Forward mode. Entering VMIB controlling mode, the user can retrieve received messages, change user greeting, release Call Forward to VMIB , etc.

Operation

To enter Remote VMIB Control mode,

1. Dial the station number which is forwarded to VMIB from external party with DID/DISA.

2. User greeting is heard.

3. While user greeting is played, press * key.

4. “Enter your password” is heard.

5. Enter the password (authorization code).

6. “Listed messages xx” is heard. (xx: the number of listed messages)

7. Press the appropriate dial number with the followings;

- Dial 1 to retrieve the received voice messages

- Dial 2 to listen or change user greeting

- Dial 3 to release Call Forward to VMIB mode

- Dial * to exit remote VMIB Control mode

To listen to the received messages,

1. Dial 1 in the main menu of Remote VMIB

control mode.

2. The recorded time & date and recorded

message are heard.

3. At this time, the followings are available;

- Dial 1 to listen to the current message again

- Dial 2 to listen to the next message

- Dial 3 to delete the current message

- Dial 4 to delete all received messages

To change the user greeting,

1. Dial 2 in the main menu of Remote VMIB

control mode.

2. While the user greeting is being played,

press the # key to record new user greeting.

3. Record new user greeting.

4. Press * key when the recording is finished

and then the step will go to the main menu.

To release Call Forward to VMIB mode,

1. Dial 3 in the main menu of Remote VMIB

control mode.

2. The VMIB forward mode of the station is released.

To exit VMIB Control mode, Dial * in the main menu of Remote VMIB control mode.

Admin Programming

n VMIB User Record Timer (PGM 181-BTN 3) n Inter-digit Timer (PGM 181-BTN 8)

Condition

1. Pressing * key while operating in a sub-menu,

the system will go to the main control menu.

2. If the user doesn’t enter any digit while Inter-

digit time, the connection is dropped automatically.

3. If VMIB User Record Timer expires while

recording user greeting, the recording is finished and will go to main menu.

VMIB Message Transfer

Description

The received message in a station may be transferred to the other station.

Operation

To transfer a message to the other station,

1. While hearing a message, dial the station

number to be transferred.

2. The message will be transferred to the station.

Admin Programming

n VMIB Access (PGM 113-BTN 2)

Condition

1. If a transferring station is empty, user will hear

error tone and can retry to the other station within 3 seconds.

2. The transferred station should have

allowance of VMIB access.

VMIB Message for Auto Attendant

Description

Incoming CO line calls may be answered by VMIB

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and rerouted to another station with CCR when attendant does not answer the call until No Answer Timer expires or attendant is busy.

Operation

To operate Auto Attendant,

1. When an incoming call is received at attendant,

2. The call is not answered until No Answer

Timer expires by attendant or attendant is busy.

3. The call is forwarded to Auto attendant. The

caller will hear VMIB message and can reroute the other user with CCR.

Admin Programming

n Auto Attendant VMIB Announce # (PGM 165)

Condition

1. It is for no answered incoming call and not available for recall and transferred call.

VOICE OVER

Description

This feature provides voice announcements to a busy station without interrupting the existing conversation. The announcement is received over the existing conversation so that only the busy station hears both incoming parties. The user can talk back to other party and alternate conversation between the parties.

Operation

To alternate between parties from receiving keyset, Press the [HOLD/SAVE] button.

Admin Programming

n Voice Over (PGM 113-BTN 6)

Condition

1. The holding party may receive MOH if provided.

WAKE-UP

Description

A station or attendant can register a "wake-up" or alarm time. When the time is reached, the system will signal the station with an audible and visual signal.

Operation

To register a wake-up time from the attendant station,

1. Press the [TRANS/PGM] button.

2. Dial 0 4 2.

3. Dial the station range to be alerted, if a single station is to receive alarm, enter ' ' instead of the second station.

4. Dial 2-digit hour and minute for alerting (24hour mode).

5. Dial '#' for wake-up alarm until canceled, if not it is canceled automatically after the first wake-up alarm ringing.

6. Press the [HOLD/SAVE] button.

To cancel a wake-up alarm from the attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0 4 3.

3. Dial the station range to be alerted, if a single station is to receive alarm, enter ' ' instead of the second station.

4. Press the [HOLD/SAVE] button.

To register wake-up time from a station,

1. Press the [TRANS/PGM] button.

2. Dial 4 1.

3. Dial 2-digit hour and minute to for alerting.

4. Dial '#' for wake-up alarm until canceled, if not it is canceled automatically after the first wake-up alarm ringing.

5. Press the [HOLD/SAVE] button.

To cancel a wake-up time from a station,

1. Press the [TRANS/PGM] button.

2. Dial 4 2.

3. Press the [HOLD/SAVE] button.

Admin Programming

n Wake-up Fail Ring Timer (PGM 182-BTN 7)

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Condition

1. If the wake-up alarm is registered at a station, ' ' is displayed in front of the present time on the LCD.

2. If the VMIB is installed, voice message for the wake-up time is heard 3 times and MOH is heard

3. If the wake-up ring is not answered for 3 times, it is canceled.

4. If system attendant dials to wake-up fail station to erase wake-up fail ring, the fail ring will disappear with confirmation tone. But when the Wake-up Fail Ring timer expires, confirmation tone will not be provided and just the fail ring will disappear.

5. If [Wake-up Fail Ring Timer] is 0, wake-up fail ring will not disappear automatically.

6. If [Wake-up Fail Ring Timer] is 99, the fail ring is not given to attendant station.

7. If [Wake-up Fail Ring Timer] is 1~98, after Wake-up Fail Ring Timer expires, the wakeup fail ring will disappear automatically.

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2-way Recording

2-way Recording via SMDI

Description

This feature allows a station to record a telephone conversation on own mailbox by pressing a {RECORD} button while the station is talking with CO party.

Operation

To set a flexible button programmed for 2-way record feature,

1. Press the [TRANS/PGM] button.

2. Dial {flex} button.

3. Press the [TRANS/PGM] button and dial ‘54’.

4. Press the [HOLD/SAVE] button.

While on a CO line, the user press the {RECORD} button, then the conversation will be recorded on user’s mailbox. The user press the {RECORD} button again or hang up, then the recording will be canceled.

Protocol; When user press the {RECORD} button, LDK-24 key system send SMDI message for this feature to Voice Mail PC through RS-232C cable. The format is same as follows.

=>”crlfMD0010mmmmH0xxxxxxxxxbbcrlf^Y” cr : carrage return, lf : line feed, mmmm : VM port number, H : Action code for recording, xxxxxxxxx : extension which try to record, b : ascii space.

If VM receive above message, VM goes recording mode.

Admin Programming

n Two Way Recording (PGM 112 – BTN 10,

On/Off ).

Condition

1. During the recording feature is enabled, the

{RECORD} button will flash at 240 ipm and if it is disabled, the {RECORD} button will be extinguished.

2. Not available to SLT.

3. Recording operation is canceled when station goes off-hook, press {RECORD} button again, press [FLASH] button or CO party hangs up.

4. This feature is available on SMDI mode only not DTMF mode.

5. Not available to ICM call recording.

6. The LDK-24 system has VMIB, the conversation will be recorded to VMIB.

2-way Recording via VMIB

Description

This feature allows a station to record a telephone conversation on own mailbox by pressing a {RECORD} button while the station is talking with CO party.

Operation

To set a flexible button programmed for 2-way record feature,

1. Press the [TRANS/PGM] button.

2. Dial {flex} button.

3. Press the [TRANS/PGM] button and dial ‘54’.

4. Press the [HOLD/SAVE] button.

Admin Programming

n Two Way Recording (PGM 112 – BTN 10,

On/Off ).

Condition

1. During the recording feature is enabled, the {RECORD} button will flash at 240 ipm and if it is disabled, the {RECORD} button will be extinguished.

2. Not available to SLT.

3. Recording operation is canceled when station goes off-hook, press {RECORD} button again,

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press [FLASH] button or CO party hangs up.

4. Not available to ICM call recording.

5. The LDK-24 system has an external voice mail system, the conversation will be recorded to the external voice mail system.

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4. ATTENDANT FEATURES

ATTENDANT

Description

The system can be programmed with three types of attendants. The type and maximum assignment’s descriptions for each type are;

- System Attendant - one system attendant is defined as the first main attendant

- Main Attendant - max. 1 stations can be defined as main attendants (PGM 164). The fist main attendant is the system attendant and it can be changed but, not removed. All main attendants can access System Attendant Programming exclusively.

- Intercom Group Attendant (only for Intercom Group) - each intercom tenancy group can have its own attendant. The attendant controls the stations belonging to the intercom tenancy group.

As default, the first main attendant, and thus the system attendant, is assigned as STA 101, while other attendants are not assigned.

Admin Programming

n Attendant Assignment (PGM 164) n System Attendant Assignment (PGM 164-

BTN 1)

ATTENDANT CALL/QUEUING

Description

A station may place an internal call to an attendant using the abbreviated dial code ‘0’.

Operation

To call an attendant,

1. Lift handset.

2. Dial 0 or the intercom number of the

attendant station.

Admin Programming

n Attendant Assignment (PGM 164) n System Attendant Assignment (PGM 164-

BTN 1)

n MOH Type (PGM 171-BTN 1) n Intercom Group Attendant (PGM 120-BTN 1) n Attendant Call Queuing Tone Assignment

(PGM 160-BTN 1)

Condition

1. Dialing code 0, it rings at the programmed attendant station of the ICM group. If there is no programmed station as attendant, it rings at main attendant.

2. Any attendant call will be queued and ringback tone or MOH will be provided to the calling party if the attendant is busy (PGM 160-BTN 1).

3. When an attendant calls another attendant which is busy, busy tone will be heard and the calling attendant can make camp-on.

4. If attendant activates unconditional call forward, the calls for attendant will follow the call forward process.

ATTENDANT CLOCK SET

Description

The attendant can set the date and time of the system.

Operation

To set the date/time of the system,

1. Press the [TRANS/PGM] button.

2. Dial 0 4 1.

3. Dial 6-digit date (2-digit each for month/day/

year). If only time needs to be changed, do not dial current date and go to step 4.

4. Press the [HOLD/SAVE] button.

5. Dial 4-digit time (military format).

6. Press the [HOLD/SAVE] button.

To activate “Network Clock Set ”,

1. Press the [TRANS/PGM] button.

2. Dial 0 4 6.

3. Dial 1 to activate Network -Clock set.

4. Press the [HOLD/SAVE] button.

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Admin Programming

n Network Date/Time Setting (PGM 161-BTN

n System Time Setting (PGM 178-BTN 1) n System Date Setting (PGM 178-BTN 2)

Condition

1. When the correct date and time is saved by pressing the [HOLD/SAVE] button, confirmation tone is heard and the station goes to idle status automatically.

2. To use “Network Clock Set” feature, ISDN CO line should be equipped in the system.

3. The date and time from network is only in the CONNECT message. If “Network Clock Set” is activated, the date and time change is occurred with received ISDN CONNECT message.

4. The system and network clock set can be accessed by Admin programming.

5. In some countries, network doesn’t send Date/Time data in ISDN CONNECT message. In these cases, Network Clock Set doesn’t work.

ATTENDANT DISABLE OUTGOING ACCESS

Description

This feature allows attendant to disable CO lines from outgoing. Incoming call is not affected.

Operation

To place a CO line in/out-of-service from the attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0 7 3.

3. Press the desired CO line button. Confirmation tone is heard every time when the status for the selected line is changed.

4. Press the [MON] button to return to idle.

Condition

1. Any attendant can use this feature.

2. The LED of CO line out of service is flashing

in attendant and lighting in other stations.

3. To release, press the flashing {CO LINE} button in Attendant station.

4. If the desired CO line is busy, the attendant can still make the CO line out of service. The feature will take effect when the CO line goes to idle.

5. When activating this feature, multiple CO lines may be in/out of service without redialing the feature code. Confirmation tone will be heard after each CO line is in/out of service.

ATTENDANT FORWARD

Description

The attendant can forward (Unconditional Forward) a call to the other station and the forwarded station can be activated as the attendant temporarily for forwarded period. The forwarding attendant station cannot activate as attendant and activate as normal stations for the call forwarding time.

Operation

It is the same procedure as the Unconditional Call Forward.

Condition

1. If the attendant assigns unconditional call

forward to SLT or WHTU, the forwarded station only serve incoming calls as attendant call, attendant recall and others. The forwarded SLT or WHTU cannot activate attendant features.

ATTENDANT INTRUSION

Description

The attendant can intrude upon a station conversing with a CO line. And the attendant can converse with the station and the CO line.

Operation

To intrude on a call from the attendant station

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while receiving ICM busy tone,

1. Press the programmed {ATD INTRUSION} flexible button.

2. After intrusion tone, speak to the party.

Admin Programming

n Privacy (PGM 161-BTN 5) n Privacy Warning Tone (PGM 161-BTN 6) n Override Privilege (PGM 113-BTN 4)

Condition

1. To assign {ATD INTRUSION} flexible button,

[TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 8 6 + [HOLD/SAVE]

ATTENDANT OVERRIDE

Description

A station in the DND mode can not generally receive an incoming call. The attend ant however, can override the DND state at a station to signal the station of an awaiting call.

Operation

To override DND at a station from the attendant while receiving DND tone,

1. Dial * or the last digit of the dialed station number.

2. Or, press the programmed {OVERRIDE} flexible button.

3. DND warning tone will be changed to ICM ringback tone at attendant station.

4. Attendant may call a station in DND as a normal call.

Condition

1. To assign {OVERRIDE} flexible button,

[TRANS/PGM] + Flex. BTN + [TRANS/PGM] + 8 5 + [HOLD/SAVE]

2. If the attendant with a transferred CO line overrides a station in DND, and the station has {CO} or {LOOP} button, attendant can transfer the CO line call to the station in DND.

3. If the transferred station has no {CO} or {LOOP} button, the call will be recalled

immediately.

ATTENDANT RECALL

Description

Unanswered or abandoned CO line calls will recall the called station. If the recall is unanswered, the call will also be directed to the appropriate attendant station. The attendant will receive the recall signal for a period equal to the Attendant Recall Timer after which the system will return the CO line to idle.

Admin Programming

n Attendant Recall Timer (PGM 180-BTN 1) n I-Hold Recall Timer (PGM 180-BTN 5)

Condition

1. If the attendant of intercom tenancy group is not assigned, the CO ring is recalled to the main attendant.

2. When a call in exclusive hold is recalled, it is changed to system hold.

3. Private CO line will not be recalled to attendant.

DAY/NIGHT/WEEKEND MODE

Description

The system can be placed in Day/On-demand/ Night/Weekend/Auto mode operation manually by pressing the [DND/FOR] button at the attendant station.

Operation

To change Day / On-demand / Night / Weekend / Auto mode manually,

1. Whenever pressing the [DND/FOR] button,

the ring mode will be changed to On-demand ∧ Night ∧ Weekend ∧ Auto ∧ Day mode in sequence.

To activate automatic ring mode with Attendant Programming Mode,

1. Press the [TRANS/PGM] button.

2. Dial 0 7 4.

3. Dial 1 and press the [HOLD/SAVE] button to

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activate Auto ring mode. To deactivate automatic ring mode with Attendant Programming mode,

1. Press the [TRANS/PGM] button.

2. Dial 0 7 4.

3. Dial 0 and press the [HOLD/SAVE] button to

deactivate Auto ring mode.

4. The ring mode will be changed to the

previous ring mode.

Admin Programming

n CO Line Ring Assignment (PGM 144) n External Control Contact (PGM 168) n Weekly Time Table (PGM 233)

Condition

1. Auto ring mode may be set by pressing the [DND/FOR] button. In the Auto mode, ring mode will follow Weekly Time Table (PGM

233).

2. The default value of Weekly Time Table is as follows. The first table (00) is for main attendant and others (01~15) are for ICM tenancy group attendants.

Date Day Start

Time

Night Start

Time

Weekend

Start Time

Mon 09:00 18:00 -- : --

Tue 09:00 18:00 -- : --

Wed 09:00 18:00 -- : --

Thu 09:00 18:00 -- : --

Fri 09:00 -- : -- 18:00

Sat -- : -- -- : -- 00:00

Sun -- : -- -- : -- 00:00

3. On-demand mode is not available in the Auto ring mode.

4. The attendants of ICM tenancy group can change ring mode as well as main attendant. If an attendant of ICM tenancy group changes ring mode, only the ring mode of ICM tenancy group is changed. But main attendant changes the ring mode, all stations of the system go to the changed ring mode.

5. When the ring mode is assigned to Auto mode at main attendant, the ring mode of all stations will follow the first Weekly Time Table (00).

6. If the system ring mode is changed from non -

day mode to day mode, the ring mode of all ICM tenancy group will change to the previous ring mode.

7. If external night ring is enabled and the system is in night mode, the LBC 1 Contact will follow the incoming UNA assigned CO lines.

DSS/DLS CONSOLES

Description

Attendants and other keyset stations may be equipped with DSS/DLS consoles which provide additional buttons for more convenient operation. The consoles are arranged as flexible mapped units. The DSS/DLS consoles are assigned with programming as one of the 3 maps. All buttons of any map are programmable. The DSS/DLS consoles each require a separate line connection to the KSU, and take up a station number,

Admin Programming

n Station ID Assignment (PGM 110-BTN 1) n Associate Station of DSS/DLS Map (PGM

110-BTN 2)

Condition

1. There is no limit to the number of DSS/DLS consoles in a system.

2. The default value for DSS/DLS is as follows;

MAP 1 Flex BTN 1 – Intrusion

Flex BTN 2 – All Call Page Flex BTN 3 – Call Park 01 Flex BTN 4 – Station Group 1 Flex BTN 5 – Camp -on Flex BTN 6 – Int All Call Page Flex BTN 7 – Call Park 02 Flex BTN 8 – Station Group 2 Flex BTN 9 – Group Call Pick-up Flex BTN 10 – Ext All Call Page Flex BTN 11 – Call Park 03 Flex BTN 12 – Station Group 3 Station 100-135

MAP 2 Station 136-139 MAP 3 CO Line 01-12

INTERCOM BOX MUSIC SELECT

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Description

The attendant can select the music channel source to be provided to the Intercom Box(es).

Operation

To select the music source from the attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0 7 5.

3. Dial the music source (0~8).

Channel 0 (Music is not used.) Channel 1 Channel 2 : Channel 8

4. The silence tone is heard if the music channel has no music source.

5. Press the [HOLD/SAVE] button.

Admin Programming

n ICM Box Music Channel (PGM 171-BTN 3)

LCD DATE/TIME DISPLAY CHANGE

Description

The attendant can change the LCD Date/Time display format.

Operation

To change LCD Date format (toggle),

1. Press the [TRANS/PGM] button.

2. Dial 0 4 4.

To change LCD Date format (toggle),

1. Press the [TRANS/PGM] button.

2. Dial 0 4 5.

Admin Programming

n LCD Time Display Mode (PGM 169-BTN 1) n LCD Date Display Mode (PGM 169-BTN 2)

Condition

1. There are two LCD Date formats, Day/Month/ Year (DDMMYY) or Month/Day/ Year (MMDD YY).

2. There are two LCD Time formats, ordinary

(12-hour) or military (24-hour) format.

3. This format may be changed by Admin programming also.

STATION FEATURE CANCEL

Description

The attendants can cancel features such as; DND, Call Forward and pre-selected messages assigned at other stations.

Operation

To disable active features at a station from the attendant,

1. Press the [TRANS/PGM] button.

2. Dial 0 7 1.

3. Dial the desired station range.

4. Press the [HOLD/SAVE] button.

Condition

1. If an attendant of ICM tenancy group activate this feature, it will effect only the stations in the intercom group.

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5. SLT FEATURES

ABILITY FOR SLT TO PROGRAM NAME

Description

Entering the name in SLT, it is displayed instead of the station number while dialing by name or calling by keyset with LCD.

Operation

To register the name in SLT,

1. Lift the handset.

2. Dial 5 6 3. (Confirmat ion tone is heard.)

3. Dial 7 4 (Name Register code).

4. Enter the name. (Up to 7 letters; Refer to the below English Character Set)

5. Make hook -flash to save.

Q - 11 Z – 12

. - 13

1 - 10

A - 21 B - 22 C - 23

2 - 20

D - 31

E - 32 F - 33 3 - 30

G - 41 H - 42

I - 43

4 - 40

J - 51 K - 52 L - 53

5 - 50

M - 61

N - 62 O - 63

6 - 60

P - 71 R - 72 S - 73

Q - 7* 7 - 70

T - 81 U - 82 V - 83

8 - 80

W - 91

X - 92 Y - 93 Z - 9#

9 - 90

*1 - Blank *2 - : *3 - ,

0-00 #

< English Character Set >

BROKERS CALL

Description

A user of single line telephone can alternate between two calls maintaining private conversations with both parties. The parties may be either internal (stations connected to the system) or external CO line calls, and may be incoming or outgoing.

Operation

To alternate between two calls, Press and release the hook -switch.

CALL FORWARD

Description

A user of single line telephone can forward a call to other stations, CO lines or VMIB in the system.

Operation

To activate call forward from a SLT,

1. Lift the handset.

2. Dial call forward code 5 5 4.

3. Dial call forward type.

4. Dial station number or speed bin number to receive call. Or, press # key to forward to VMIB.

5. Replace the handset and go on-hook.

To deactivate call forward from a SLT,

1. Lift the handset.

2. Dial call forward code 5 5 4 and #. Or, dial 5 5 9.

3. Confirmation tone is heard and replace the handset.

Admin Programming

n Call Forward Access (PGM 111 -BTN 2) n VMIB Access (PGM 113-BTN 2)

Condition

1. Call forward is maintained until it is released.

2. A call cannot be forwarded to a station which is in DND. When trying to forward to the station, error tone will be heard.

3. A call forwarding station cannot make a message wait.

4. The call forward feature may be canceled by code 5 5 9. It is unified cancel code for DND/Call Forward/Message for SLT.

5. Dial pulse SLT cannot be forwarded to VMIB.

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 SLT Features

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CALL PICK UP

Group Call Pick-up

Description

Intercom calls and CO line calls transferred to un attended keyset or SLT may be retrieved by other SLT assigned to the same pick-up group.

Operation

To pick-up a call in SLT,

1. Off-hook and dial 5 6 6 (Group Pick-up code).

2. The call is automatically connected to the SLT station.

Admin Programming

n Pick-up Group (PGM 190-BTN 1)

Direct Call Pick-up

Description

Intercom calls may be answered by a SLT station even it is not assigned to the same pick-up group.

Operation

To pick-up direct call in SLT,

1. Off-hook and dial 7 (Pick-up code) and ringing station number

2. The call is automatically connected to the SLT station.

CALL TRANSFER

Description

A user of single line telephone may transfer calls on CO lines to other stations in the system. If the receiving station does not answer the call in the Transfer Hold Recall Time, the transferring station will receive recall. If the call remains unanswered, the attendant will also receive a recall for the Attendant Recall Time after which the CO line will be disconnected and returned to idle.

Operation

To make an unscreened transfer,

1. Press and release the hook-switch and intercom dial tone is heard.

2. The CO line is placed on exclusive hold and the Transfer Recall timer is activated.

3. Dial the station number to be transferred.

4. Replace the handset and go on-hook.

To make a screened transfer,

1. Press and release the hook-switch and intercom dial tone is heard.

2. The CO line is placed on exclusive hold and the Recall timer is activated.

3. Dial the station number to be transferred.

4. When the station answers, announce transfer.

5. Replace the handset and go on-hook.

Admin Programming

n Transfer Recall Timer (PGM 180-BTN 7) n I-Hold Recall Timer (PGM 180-BTN 5) n Attendant Recall Timer (PGM 180-BTN 1) n No Touch Answer (PGM 111 -BTN 7)

Condition

1. When the user is in the screened transfer mode and tries to converse both transferred station and CO line, user can activate brokers call with hook -flash.

2. It is impossible to transfer a call to a busy SLT in a SLT. When receiving busy tone, user can be connected to the CO line with hook-flash.

CALL WAITING / CAMP-ON

Description

A user of single line telephone may notify a busy station that an outside CO line or internal call is waiting. The busy station is notified of the call by a camp-on tone.

Operation

To activate call waiting while receiving intercom busy tone,

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 SLT Features

5-3

1. Off-hook and dial * or the last digit of the dialed station number.

2. Await answer to announce the call.

3. Or, replace the handset and go on-hook.

To answer the call waiting/camp-on,

1. A SLT station is busy and camp-on tone is heard.

2. Make hook -flash and dial 5 6 0.

3. Then the SLT station is connected to the station which made call waiting/camp-on.

4. Make hook-flash and dial 5 6 0 again, then the station is connected to the original station.

Admin Programming

n Voice Over (PGM 113-BTN 6)

Operation

1. Voice over is also applied in SLT.

CO LINE QUEUING

Description

When a user of single line telephone receives a busy signal during an attempt to access a CO line, the user may request a call back (queue) when the CO line is available. The station will receive a call back when the busy CO line or a CO line in the CO line group becomes available.

Operation

To activate queuing while receiving busy tone,

1. Press and release hook -switch.

2. Dial 5 5 6.

3. Confirmation tone is heard and then replace the handset.

4. When the CO line becomes idle, callback ring is received at the SLT. Lifting handset in the SLT, CO dial tone is heard to make a call.

Admin Programming

n CO Line Queuing (PGM 112-BTN 5)

Condition

1. A CO line may have any number of queues at one time.

2. When the queued CO line becomes idle or a CO line becomes available in the group, the oldest queued station will receive signal.

3. A station can make only one CO line queuing request at one time. If the station tries to make another CO line queuing, the previous one is canceled and the later one is available.

4. If the waiting station is busy and the queued CO line is available, the available CO line will be directed to the next station which is idle.

5. If the waiting station is idle, the queued CO line will give signal to the station for 15 seconds. If the signal is not received at the station, the queue is canceled and the next station in the queue will receive signal.

CONFERENCE

Description

A single line telephone can initiate a 3-way conference with any combination of CO line or internal users.

Operation

To set up a conference from SLT,

1. Place the first call.

2. Press and release hook switch and intercom dial tone will be heard. The existing call is placed on exclusive hold and the recall timer is activated.

3. Place the second call and announce conference.

4. Press and release hook switch and you will be connected to the first call.

5. Within 2 seconds, press hook switch to establish a conference.

Condition

1. If you make hook-flash after 2 seconds, brokers call will be initiated.

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 SLT Features

5-4

DO NOT DISTURB

Description

A user of single line telephone, allowed in the system database, can place a call in DND, thus blocking incoming intercom and CO ring with the exception of recalls.

Operation

To activate DND from a SLT,

1. Lift the handset.

2. Dial 5 5 3.

3. Replace the handset and go on-hook.

To deactivate DND from a SLT,

1. Lift the handset.

2. Dial 5 5 3 or 5 5 9.

3. Replace the handset and go on-hook.

Admin Programming

n DND (PGM 111 -BTN 3)

Condition

1. Attendant can override the DND on the SLT.

2. Attendant can cancel DND on SLT.

3. The DND feature may be canceled by code 5 5 9. It is unified cancel code for DND/Call Forward/Message for SLT.

HOWLING TONE

Description

When a station goes off-hook and does not initiate dialing in the Dial -tone Time-out duration or, if the duration between dialed digits exceeds the Inter-digit Timer, the station will receive error tone for about 30sec and howler tone as an error indication. And, the call attempt will be abandoned. In order to complete the call, the user should return to on on-hook state and restart the call.

Admin Programming

n Howling Tone to SLT (PGM 111 -BTN 5)

LAST NUMBER REDIAL

Description

The last dialed number (up to 24 digits) will be stored and user may redial the number without redialing the whole digits.

Operation

To use Last Number Redial,

1. Lift handset on the SLT.

2. Dial 5 5 2.

3. Or, press the [REDIAL] button on the SLT.

Condition

1. SLT has only one Last Number Redial buffer.

2. If the previous used CO line is busy, another CO line in the group will be seized.

MESSAGE WAIT/CALL BACK

Description

When calling a SLT which is busy, does not answer or in DND, call back or message waiting can be activated. A SLT may receive a message wait or call back from up to 5 other stations. The SLT receiving the message can call the parties that left the message wait.

Operation

To leave a message wait,

1. Press hook -switch.

2. Dial 5 5 6.

3. Confirmation tone is heard and replace the handset.

To answer the message wait,

1. Lift the handset. (Indication tone is heard.)

2. Dial 5 5 7.

3. The station leaving the message will receive intercom ring.

To leave a call back to a busy SLT,

1. Make hook flash.

2. Dial 5 5 6 while busy tone is heard.

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 SLT Features

5-5

3. Confirmation tone is heard and replace the handset.

4. When the SLT becomes idle state, intercom ring is received.

Condition

1. If a voice message is recorded in a SLT, the recorded message will be played by dialing message wait retrieval code (5 5 7). The played message will be deleted automatically after being played.

2. When user dials 5 5 7 to retrieve voice message wait, the only one message is played. After the first message is played, warning tone will be heard to indicate remained messages. To retrieve another message, dial 5 5 7 again.

MESSAGE WAITING INDICATION

Description

Industry standard message waiting telephones may be connected to the system and, under software control.

Admin Programming

n Station ID Assignment (PGM 110-BTN 1)

Condition

1. When lifting handset, user will hear DND

warning tone for indicating message waiting.

2. When message waiting indication prompt is

recorded in system greeting 097, voice announcement will be heard instead of DND warning tone.

SIGNALING

Description

The ring cadence for SLT can be changed by changing ring signal.

Admin Programming

n SLT Ring Phase Time (PGM 182-BTN 4)

n Single Ring for CO on SLT (PGM 161-BTN

SMDR ACCOUNT CODE

Description

User can count call cost registered to SMDR billing information. While on an outside call, user may enter a series of digits which will be include in SMDR call record. The digits, “Account Code” can be used to allocate cost or time for the call.

Operation

To enter account code while on an outside call from an SLT,

1. While on a call, hook -flash and intercom dial tone is heard.

2. Dial 5 5 0.

3. Dial the account code. (Entering 12 digits, pressing end mark * or hook -flashing to save account code.)

4. Hook-flash and it is reconnected to the external party.

To enter account code before a call is made,

1. Dial 5 5 0.

2. Dial the account code. (Entering 12 digits, pressing end mark * or hook -flashing to save account code.)

3. Intercom dial tone is heard.

4. Seize a CO line to make a call with account code.

Condition

1. You may enter the account code before a call

is established.

SMS SLT

Description

This feature allows connecting a SMS SLT phone in LDK-24 System. Then, a SMS SLT can receive and send the SMS message.

Operation

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 SLT Features

5-6

Admin Programming

n SMS CO Line n SMS TX code

Condition

1. The system doesn’t support the CID information to SMS SLT.

2. In SMS SLT, the user should attach SMS TX code to the head of the SMS Service number.

SPEED DIAL

Description

You can use Speed Dial at SLT by dialing the code. Each station user can program up to 100 individual speed dial numbers in the station. Space is allocated in the system's memory for up to 500 in LDK-24. Station Speed Dial numbers with each bin containing up to 24 digits.

Operation

To store Station Speed Dial numbers from a SLT,

1. Lift the handset.

2. Dial the Speed Dial program code 5 5 5.

3. Dial the Speed Dial bin number (000~099).

4. Dial the desired phone number (max.24 digits).

5. Press and release the hook -switch.

To place a call using Station Speed Dial from a SLT,

1. Lift the handset.

2. Dial the Speed Dial access code 5 5 8.

3. Dial the Station Speed dial bin (000~099).

To delete a Station Speed Dial from a SLT,

1. Lift the handset.

2. Dial the Speed Dial access code 5 5 5.

3. Dial the Station Speed dial bin (000~099).

4. Press and release the hook -switch.

To place a call using System Speed Dial from a SLT,

1. Lift the handset.

2. Dial the Speed Dial access code 5 5 8.

3. Dial the System Speed dial bin.

Admin Programming

n Speed Dial Access (PGM 112-BTN 9) n System Speed Zone (PGM 67)

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 SLT Features

5-7

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 DVM Features

6-1

6. DVM FEATURES

OVERVIEW OF DVM

Description

The LDK System supports the Digital Voice Mail System( The STARPLUS Dispatch

Voice Mail

System, VODAVI Communications Systems, Inc.).

Overview

The STARPLUS DispatchTM voice processing system is a standalone, compact, full-featured PC-compatible voice mail system. It is a selfcontained system, and is designed to be easy to install. The STARPLUS unit connects directly to digital extension port of LDK system. There are two PC program for administration and setting for DVM. – ‘ADMIN’ and ‘ECOM’ -

Introduction

The STARPLUS DispatchTM voice processing system is a powerful tool for telephone automation. With it, you can: . Receive Voice Messages . Send Voice Messages . Record a Personal Greeting . Verify the Date and Time a message was sent . Screen Incoming Calls . Be notified of an Important Message any time, any place . Allow a Calling Party to Wait On Hold Use this guide how to use the DispatchTM voice processing system features. The guide covers: . The features and their use . How to access them . How to change feature settings

BUTTON ASSIGNMENT FOR DVM FUNCTION

Description

The following buttons are assigned for DVM functions.

Operation

To assign a flexible button at keyset ,

1. Press the [TRANS/PGM] button.

2. Press a Flex button to assign.

3. Press the [TRANS/PGM] button and dial the appropriate code.

4. Press the [HOLD/SAVE] button.

MESSAGE FORMAT

Description

When a voice mail is left in a subscriber’s mailbox, the following will be displayed at the referenced station.

Operation

1. User makes a call to the voice mail group and enters his password.

2. He dials “1” to retrieve the messages stored in his mailbox.

3. When any new, urgent or saved messages are left in the voice mail system in the subscriber’s mailbox the following will be displayed at the referenced extension.

Admin Programming

n Hunt Group setting (PGM 190) n PC-Admin setting (COS)

BTN CODE DVM RING ANSWER KEY 68 DVM SPEAKER ANSWER KEY 69 DVM RECORD KEY 6* DVM PAUSE/RESUME KEY 6#

Where: XXX New-Urgent Messages YYY New Messages ZZZ Saved Messages

VM MESSAGES XXX-YYY-ZZZ

Date Time

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 DVM Features

6-2

Condition

1. The message will be undated only after user login and when released by dialing ‘9’.

2. To leave an Urgent message, change the setting of message send option in COS (in PC Program ‘ADMIN’ or online admin)

ONE TOUCH RECORD

Description

This feature allows the station user while on an internal/external call, to press a button and have the system record the conversation in the station users mailbox. This is done by creating conference among the parties in conversation and the DVM port. A pause/resume function is available while in the recording mode.

Operation

1. DKTU stat ion user presses the button assigned for DVM One-touch Record Feature whilst in conversation with an internal/external party.

2. While the conversation is being recorded, the [DVM One -touch Record] button will flash at 240 IPM. And after it is finished, the [DVM One -touch Record] button will be extinguished.

3. If the user pauses the recording during conversation, the [DVM One-touch Record] button will flash at 30 IPM, and [DVM Pause/Resume] button will be turned on. When the conversation is resumed by pressing [DVM

Pause/Resume] button, the [DVM One-touch Record] button will flash at 240 IPM, and [DVM Pause/Resume] button will be extinguished.

Deactivation of VM Record

1. Recording operation is finished automatically when station goes on-hook, or [DVM One-touch Record] button is pressed again.

2. And if [FLASH], [TRANS], [HOLD], or [CONF] button is pressed, or if CO party hangs up during the recording, recording procedure is also finished. This applies to the cases in which user presses some flexible buttons programmed as DSS, Group, CO or LOOP.

Condition

1. If no VM port is available when the station user wants to record, the flexible button will not be fluttered as indicating that the recording is unavailable and it gives single error tone.

2. If the user hangs up without terminating the record function, the system will perform the hangup procedure.

3. Digital telephones are allowed this capability.

4. If a recording is done to another internal station, the station being recorded cannot invoke the record feature.

5. Only one active recording per station is allowed.

6. Conference call users are not able to use this feature.

7. A pause/resume function is available while in the recording mode. This function allows the user to suspend/start the recording during the record mode.

ANSWERING MACHINE EMULATION

Description

This feature allows a station to monitor calls sent to their mailbox. During monitoring, the station can answer the call or let the caller continue to record a message in the mailbox.

Operation

1. An incoming call rings a station and then forwards to the voice mail (unconditional, noanswer).

2. When answering machine emulation is enabled as speaker mode by pressing the preprogrammed [Answer Machine - Speaker] key, the corresponding key will flash in case of an incoming ring and the conversation between the caller and DVM will be heard over the speaker.

3. When answering machine emulation is enabled as ring mode by pressing the pre-programmed [Answer Machine - Ring] key, the corresponding key will flash in case of an incoming ring and audible ring will be heard over the speaker.

4. To answer the call and cancel the message the user presses the ON/OFF button or lifts the

Programming Manual for Digital Key Telephone System LDK300 & LDK-100 DVM Features

6-3

handset and the call is answered. In that case, DVM is hanged up.

5. To leave the caller in voice mail the station user presses the flexible button.

Admin Programming

n Voice Mail Group (PGM 190) n Forward enable (PGM 111 -BTN 5) n DID/DISA (PGM 140-BTN 1)

Condition

1. The user must have a digital keyset with a answer machine flexible button programmed on it to operate this feature.

2. The flash rate for the flexible button is red 60 ipm flutter. The cadence of the ring shall be that of a queue recall.

3. Internal calls are not supported for answering emulation.

4. Incoming calls from normal CO line can be emulated only if one station is assigned the ring.

5. Answering emulation is available for incoming calls from DID/DISA line.

6. Answering machine mode will only operate when the station is idle. A station already on a call will not be able to utilize this mode if a caller goes to VM while the station is on a call.

SMART TRANSFER

Description

This feature utilizes the digital connection to perform smart call transfers when a caller requests to be transferred to an extension. This is a standard feature.

Operation

If the destination party is idle When a caller in the voice mail requests to be transferred to an extension, the voice mail will query the LDK-24 as to the status of the extension. Possible states are: Busy/DND - The voice mail will immediately follow the programming set in the target extensions settings (Note 1) without making a transfer

attempt. Idle - The caller is transferred to the extension.(Note 2) OOS (out of service) - The voice mail will immediately follow the programming set in the target extensions settings (Note 1)without making a transfer attempt.

Note 1: Possible settings are Forward to mailbox, Supervised transfer to a destination, Blind transfer, Forward to Extension, Forward to Menu and Forward to Time Control. For more information please refer to VODAVI digital voice mail functional specification. Note 2: When the called party answers the call while he is in idle status. He has the choice to accept or deny the incoming call. If he denies the call the voice mail will immediately follow the programming set in the target extensions settings

Admin Programming

n PC-Program ‘ADMIN‘ setting - Subscriber’s

extension setting

Programming Manual for Digital Key Telephone System LDK-300 & LDK -100 Index

7-1

7. INDEX

2B Phone, 2-15

, 5-1, 6-1

Account Code, 3-1

-9 Alarm, 3-1 Attendant Call/Queuing, 4-1 Attendant Cancel Feature, 4-5 Attendant Clock Set, 4-1 Attendant Disable Outgoing Access, 4-2 Attendant Forward, 4-2 Attendant Intrusion, 4-2 Attendant Override, 4-3 Attendant Recall, 4-3 Attendant, 4-1 Authorization Code, 3-2 Auto Call Number Redial, 1-1 Auto Call Release, 3-2 Auto Release of [MON] button, 2-1 Automatic Call Distribution, 3-3

-9

Automatic FAX Transfer , 3-2

-1 Automatic Privacy, 3-4 Automatic Speaker Select, 2-1 Background Music, 2-1 Battery Back-up, Memory, 3-4 Brokers Call, 5-1, 6-1 Busy Lamp Field, 3-5

-2 Calendar Display, 2-2 Call Forward Call Forward, 2-2 Call Park, 1-1 Call Pick-up Call Transfer, 1-2 Call Waiting/Camp-on, 2-5

-10 Canned Toll Restriction, 3-5 Change Keyset Ring Cadence, 3-6

ion Group, 3-24

3-6

CO Call Time restriction, 1-2

-3

-3 CO Line Access, 1-4 CO Line Groups, 1-4

-5 CO Line Queuing, 1-5 CO Line Release Guard Time, 1-6 CO Line Ring Assignment, 1-5 CO Line Warning Tone, 3-7 CO Ring Detect, 1-6

-6

Conference , 3-7, 5-3

-12

Conference, 3-7

-10

-10 Customer Call Routing, 3-5 Customer Site Name Registration, 3-8 Data Line Security, 3-8 Day/ Night/Weekend Mode, 4-3 Delayed CO Line Ring, 3-9 Dial By Name, 3-9 Dial Pulse Sending, 1-6 Dial Pulse to Tone Switch Over, 1-7 Dialing Privileges, 3-10 DID Call Wait, 2-6 Differential Ring, 3-13

-up, 2-12 Direct Inward System Access, 3-13 Direct Inwards Dialing, 3-12 Display Security, 1-7 Distinct CO Ring, 1-7 DND, 2-6 Do Not Disturb, 2-6 Door Open, 3-14 DSS/DLS Consoles, 4-4 DTMF Signal Sending, 1-7 Dummy Dial Tone, 3-14 Emergency Call, 3-14 Executive/Secretary Transfer, 1-8

-7

-3

-up, 2-13 Headset Compatibility, 2-7 Hold, 1-8 Hot Line/Warm Line, 2-7

Programming Manual for Digital Key Telephone System LDK-300 & LDK -100 Index

7-2

Howling Tone, 5-4

5-1, 6-1

-2, 6-2

-2, 6-3

-3

-4

-5

-net Call Forward, 2-3 Intercom Box Music Select, 4-5 Intercom Box, 2-8

-9 Intercom Call, 2-8 Intercom Lock-out, 2-9 Intercom Serial Calling, 2-9 Intercom Signal Mode, 2-9

-10 Intercom Tenancy Group, 2-10 Intercom Transfer, 2-10 ISDN, 1-9, 1-10, 1-11, 1-12, 3-22

-11 ISDN Supplementary Service, 1-12 Last Number Redial Last Number Redial, 1-16 LCD Date/Time Display Change, 4-5 Least Cost Routing, 3-16 Linked Station Pair, 3-17 Loud Bell Control, 3-18

-12 Message Waiting, 3-18, 5-5 Message Waiting Indication in SLT, 5-5

-4

3-18

-Addressing, 1-12 Music On Hold (MOH), 1-16 Mute, 3-19 Off-hook Ringing, 2-11

-6 On-hook Dialing, 2-11 Paging, 2-11

-17

-up Station Group, 3-24 Preferred Line Answer, 1-17 Prepaid Call, 3-19

-4

Private Line, 1-17

-24 Save Number Redial, 1-17 Self Diagnositc, 3-20 Signaling, 5-5 SMDR Account Code, 5-5 SMDR, 3-20 Speakerphone, 3-23 Speed Dial, 5-5 Station Flexible Button Assignment, 2-13 Station Group, 3-24 Station Group, 3-24

-Net, 2-4 Station Programming Menu, 2-14 Station Relocation, 2-14

-18

-19

Group, 1-20

-24 Time & Date Setup by Digital Network, 3-25 Traffic Analysis, 3 -26

-24

-5 Universal Night Answer, 3-28 Voice Announcement, 3 -29

-24 Voice Over, 3-35 Voip call call b net table, 1-20 Voip call-direct call, 1-20 Wake-up, 3-35

LG LDK-24 Programming Manual

Specifications and Main Features

Frequently Asked Questions

User Manual