LG LDK User Manual

‘ez Phone’

Installation and User Guide

Model: LDK system

Issue 1.0A

2004.09.03

LG Electronics Inc

‘ez Phone’ Issue 1.0A

ISSUE DATE Description

1.0A

2003.04.18

- General Description

- Fixed miss spelling.

- Removed the cartoon

- Transfer with address book window.

- Hardware Requirement

- Add short key without pressing ctrl key

( Transfer, Edit and so on)

- Transfer by name

- Modified Normal popup window.

- Add short key without pressing ctrl key

( Transfer, Edit and so on)

- Transfer by name

REVISION HISTORY

- Modified Normal popup window.

- Message Hook Dial (Ctrl +C -> Ctrl +D) changed

to (Ctrl +C -> Ctrl + Shift + D)

2003.8.10 - SLT, DECT with ez Phone

- Favorite (Schedule Dial Window) manual update

2003.9.10 - Add Functionality(Camp on, msg wait, etc)- For LDK 100,300, 600

2003.10.10 - Modified normal popup window manual (Blind transfer-> Transfer)

2003.11.05 - Modified Option window for Searching way) – B.0Ad

- Auto ACNR for Busy of External outgoing call (Schedule Dial) – B.0Ad

2003.11.11 - Fixed outlook import, export

2003.12.05 - SMS OVER GSM , Recommendation(for outlook) .(over 2.0Ag)

- Added User greeting SAVE Button(over 2.0Ah)

2004.04.19 - V3 Function(Agent, Conference Room, VMIB Addition)

2004.05.01 - Dao Installation is internally processed by ez phone installation

program. But if you meet error message ‘internal application error”, you

should install Dao program by manually.(Page 16)

2004.07.27 - Net DSS is added for flex button assignment

- Keeping sorting order for station window & SLT SMS Receiving

‘ez Phone’ Issue 1.0A

‘EZ PHONE’........................................................................................................................................1

GENERAL DESCRIPTION.................................................................................................................6

1. INTRODUCING EZ PHONE (LDK SYSTEM) ............................................................................6

1.1. Overview ............................................................................................................................................... 6

2. HARDWARE / SOFTWARE REQUIREMENT............................................................................8

2.1. Hardware Requirement....................................................................................................................... 8

2.2. Software Requirement......................................................................................................................... 8

2.3. Connections........................................................................................................................................... 9

INSTALLING1 (LDK TSP)................................................................................................................ 11

INSTALLING2 (DAO).......................................................................................................................16

USER FEATURE DESCRIPTION.....................................................................................................23

1. MAIN WINDOW........................................................................................................................25

1.1 Menu.................................................................................................................................................... 25

1.2 Top Toolbar......................................................................................................................................... 26

1.3 Bottom Toolbar................................................................................................................................... 30

1.4 Call Window ....................................................................................................................................... 33

1.5 Information Window.......................................................................................................................... 41

1.6 Message Window................................................................................................................................ 42

Usage............................................................................................................................................................ 42

1.7 Station Information Window............................................................................................................. 44

1.8 Address Book Window (Own DB Address)...................................................................................... 47

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1.9 Log – View........................................................................................................................................... 49

1.10 Favorite (Schedule Dial Window)..................................................................................................... 50

2. ETC WINDOW ..........................................................................................................................52

2.1 Flex Button Assignment Dialog......................................................................................................... 52

2.2 VMIB Dialog....................................................................................................................................... 53

2.3 Customize Dialog................................................................................................................................ 53

2.4 Option Dialog............................................................................................................................................ 56

2.5 Always On Top....................................................................................................................................60

2.6 Import Outlook Contacts Into My Own Address Book.................................................................. 61

2.7 Export My Own Address Book Export to Outlook ......................................................................... 62

3 TIPS ...........................................................................................................................................64

3.1 Focus (F1, F2, F3, F4).............................................................................................................................. 64

3.2 Sub Window Focus (Ctrl + Tab)..............................................................................................................65

3.3 Make Call without using ‘ez Phone’ Window........................................................................................ 66

3.4 Task Bar State........................................................................................................................................... 66

3.5 Lock Key Missing Message Box.............................................................................................................. 67

3.6 SLT and DECT. ........................................................................................................................................ 67

4 ADDITION(INTEGRATION VERSION)...................................................................................68

1.1 Operation for internal outgoing call( when ring back)................................................................... 68

1.2 Operation for internal outgoing call(when busy)............................................................................ 68

1.3 Operation for connected status......................................................................................................... 69

‘ez Phone’ Issue 1.0A

1.4 Vimb and Msg wait Notification....................................................................................................... 69

1.5 My station program( in menu).......................................................................................................... 70

1.6 Auto ACNR(Schedule Dial Window)................................................................................................ 70

1.7 SMS OVER GSM............................................................................................................................... 71

5 MODIFIED FEATURE (INTEGRATION VERSION)................................................................74

‘ez Phone’ Issue 1.0A

GENERAL DESCRIPTION

1. Introducing ez Phone (LDK SYSTEM)

1.1. Overview

Welcome to LDK- ‘ez Phone’ for Windows Computer Telephony Integration (CTI). Computer Telephony adds computer intelligence to the making and receiving of telephone calls. With Computer Telephony, user can use computers to take advantage of a wide range of sophisticated communication features and services over a telephone line. LDK-PCPHONE includes a various value added features to integrate Computer and Telephone, to manage all the details associated with telephone business. With LDK-’ez Phone’ ’s Graphical User Interface, you can easily use the following features;

¾ Many kind of DB (Outlook, Gold mine, ACT!, ACESS, ECXEL) are can be import and

export.

¾ Working [operating] together with Outlook contacts real timely. ¾ Dial Reservation List. (Automatic call operation) ¾ 3 Kinds of Popup windows for notify incoming call. ¾ Simple Mode Window and Own Memo List. ¾ Make outgoing calls, place a call on ‘Hold & unhold’ and Transfer, conference,

park/unpark etc.

¾ Log a call for your history and statistical information. ¾ Utilize Dial Database File ¾ View Call Processing Status ¾ ETC. (Option, Customize.) ¾ Mobile SMS Sending

‘ez Phone’ Issue 1.0A

There are two types of ez Phone version.

One is an entry; the other is a deluxe.

Please refer to the below table for each version’s function.

Entry

9 Local DB, Capacity Limit 9 Basic DKTU feature

 Individual DB  Screen Pop w/local DB  Call Log : Max 20  Received, Missed, Dialed  Click & Call  Flexible BTN Assign  Call by name  Only for local DB  Call Transfer  Hold/Retrieve  Forwarding  Keyboard Mapping

Delux

9 DB Conversion 9 SMS to Keyset and Mobile

 All Entry features  DB Conversion :  MS Outlook/Access, Goldmine  ACT Database import and

export

 SMS(Private, Mobile) Sending  SMS control  Forwarding  Differential ring by CLI  Email Notification  VMIB Control  ACNR  Call Filtering : VIP/Black List  By DND/FWD/Ring  Scheduled Dial

Table 1

‘ez Phone’ Issue 1.0A

2. Hardware / Software Requirement

2.1. Hardware Requirement

1) Key System: LDK SYSTEM

Normal Key set.(DKTU), SLT, DECT(over GDC-345H)

2) Normal Requirement Æ Your PC should be at least meet the following requirements

 Operating System: Win 98, Windows NT, Window 2000

Win Me, Window XP home, pro.

 Recommend Processor: Pentium III 300 MHz

 Recommend RAM: 128 MB

 Available Hard Space: 200 MB

 Video Card: SVGA( Min. 256 colors/800x600)

 Minimum Processor: Pentium MMX- 200MHz  Minimum RAM: 64 MB

Notes: For 800x600, the right window (Date/Time, Own memo) can not be shown and be used

2.2. Software Requirement

1) PC: Window 98 or higher ez Phone Program (CTI Application)

2) Dao35Registor.exe

3) To make the connection between the ‘ez Phone’ and your telephone (LDK), you have to install

LG TAPI-driver packed together.

‘ez Phone’ Issue 1.0A

2.3. Connections

 1st Party (For LDK 24 Only) - NeXer

The following Figure 1 describes the Interface Block Diagram of LDK 24 Main System Unit.

LDK 24

KSU

LAN

[Figure 1] LDK – ‘ez Phone’ System Block Diagram (1st Party)

ez Phone

TAPI

TSP

 1st Party (LDK 100,300,600 Only)

The following Figure 2 describes the Interface Block Diagram of LDK-300 Main System Unit, DTIB, CTI Keyset, and RS-232C Port 9 pin male connections of the LDK system.

LDK

KSU

Call S/W

2-wire

Telephone line

Telephone

6-wire

CTI Module

DKTU CTI

Keyset

RS-232C

ez Phone

TAPI

TSP

[Figure 2] LDK – ‘ez Phone’ System Block Diagram (1st Party)

‘ez Phone’ Issue 1.0A

 3rd Party (LDK 100,300,600 Only)

The following Figure 3 describes the Interface Block Diagram of LDK-300 Main System Unit, DTIB, Normal Keyset, CTI Server, and PC.

LDK

KSU

Call

Telephone

line

Keyset

CTI Server

TSP

LAN

[Figure 3] LDK - – ‘ez Phone’ System Block Diagram (3rd Party)

¾ CTI Server should set each user for ez Phone line assignment ¾ This method is different from LDK –24 line assignment. ¾ This setting should be needed an expert for CTI server management

ez Phone

TAPI

‘ez Phone’ Issue 1.0A

Installing1 (LDK TSP)

You must Setup TSP File First.

 1st Party

You should install LDK TSP to your computer.

 3rd Party

You should install LDK TSP to CTI server pc.

If you setup TSP, the following wizard is appeared.

‘ez Phone’ Issue 1.0A

If you want to install the TSP, Click [Yes]. If you click [No], Setup is canceled.

If you click [Yes], setup is complete.

Click [OK], you will see the next dialog.

z Then, Click My Location and press [Edit] button. Then, you will see the below Dialog. z This is very important to make Co line call with ‘ez Phone’ or other Client.

‘ez Phone’ Issue 1.0A

Input one digit,

[LOOP] number.

EX) In KOREA, Loop Number is ‘9’

Loop Code should be set in your desktop PC for making external call)- Both of 1

and 3rd party

LDK SYSTEM adds this number when make Co line Call.

EX) A number which is saved in your address book or any other number is over than 6 char, ‘ez Phone’ thinks the number is for Co line call number. So, adds this number in front of the number. 4566- 222- 4444 Æ 9 4566- 222- 4444 (Loop number 9 is added)

When you make call with Keyset, how do you press number? May you press [LOOP] then 4566 222 4444

Æ To input Loop Number is not necessary for ‘ez Phone’.

Or [LOOP] [LOOP] then 4566 222 4444 Æ To input Loop Number is necessary once(ex. 9-4566 222 4444)

‘ez Phone’ Issue 1.0A

Click [Advanced] tab. After selecting [Telephony Service Provider for LDK], click [Configure…]

** Important Note

1) LDK TSP Install guide should be referred when you install TSP on your PC

‘ez Phone’ Issue 1.0A

In this dialog, you should set

In above dialog, select LDK system(LDK SYSTEM), service mode(1st, 3rd). IP Address is the IP of LDK SYSTEM After setting, click [Apply] or [OK] button. Setup is complete. Once more, after changing some value, you should restart computer

‘ez Phone’ Issue 1.0A

Installing2 (DAO)

Remark: DAO Set up program should be run by user

If you meet the error message “Internal application error” when you start ez Phone, install ‘Dao35Redist.exe’. “Dao35Redist.exe” installation file is existed in ez Phone installation folder.

Do not cancel this procedure. This DAO is for ez Phone database control

Notes: ez Phone Phase II (2.0A_)is always installed with follow windows. ez Phone Phase III(3.0A_) is installed without follow windows.

But if above error is occurred, install ‘Dao35Redits.exe’

‘ez Phone’ Issue 1.0A

Starting ‘ez Phone’ Installation.

In above dialog, select ‘ez Phone’ Type(Entry or Deluxe) For Entry ( Basic Call Control, Own Address Book) For Deluxe ( All Entry’s Feature and Email, Outlook Contacts, Gold Mine, ACT DB , Filtering and so on. * For more detail function, please refer to Table 1.

‘ez Phone’ Issue 1.0A

Start [Install] button

‘ez Phone’ Setup Complete

‘ez Phone’ Issue 1.0A

** Note (This is only for LDK – 24 1st Party)

Æ Before you run the ‘ez Phone’ Program, you must check LDK SYSTEM Web Admin. Æ The below screen is for Station CTI Setting Æ The IP address of your PC should be set into input box Æ Then everything’s done for serve.

of LDK SYSTEM. (Circle 1) : PGM 125

(Circle 2) beside station logical number (Circle 3)

Circle 1: STA <-> IP for CTM(PGM 125 ) Circle 2: ez Phone User’s IP Address Circle 3: Station Logical Number

(Ex. Station 14 ez Phone user’s IP Address is 192.168.54.17)

Circle 1

Circle 3 Circle 2

‘ez Phone’ Issue 1.0A

USER FEATURE DESCRIPTION

In this part, a main window, 6 sub windows and menu will be described. It’s an initial display shown below. A user doesn’t need to select his station number to register into the program but LDK SYSTEM – ‘ez Phone’ automatically select a correct line that assigned to your Desktop PC.

** Note: For 800x600, the right window(Date/Time, Own memo ) can not be shown and be used The right window is just extra window for the design.

party except LDK –24(NeXer) has no information for other station and no operation related with

*1 station information window.

‘ez Phone’ Issue 1.0A

There are two types of ez Phone version. The limited functionality for Entry version is followed below.

Entry Version:

Functionality:

- New Database Creation (Access, Excel)

- Call control(make call, hold call, park/unpark, transfer)

- Import DB (Access, Excel)

Export DB (Access, Excel)

- Print Address book

- Forward (Internal, Off-net, VMIB)

- Always on top

- All features for Outlook are not available.

Deluxe Version:

Functionality:

- All Features of Entry Version

- Import DB (outlook)

- Export DB (outlook)

- VMIB control(Msgwait, OutMessage, Paging Message) – Notify the number of VMIB Msg and

MsgWait.

- Flex button assignment.

- ACNR

- EMAIL

- All features for Outlook are available. (Outlook Contact)

- Differential ring by CLI

- Call Filtering: VIP/Black List by DND/FWD/Ring

- Scheduled Dial

- KeySet SMS

‘ez Phone’ Issue 1.0A

1. Main W indow

1.1 Menu

 File

A. New DB Æ Create New DB

i. MS ACESS. (MDB) Æ Make new MDB file

ii. MS EXCEL. (XLS) Æ Make new XLS file

B. Import DB Æ Import DB to Address Book

i. Outlook. ÆFrom Outlook Contacts

ii. Gold Mine ÆFrom Gold Mind Contacts iii. ACT! ÆFrom ACT! Contacts iv. ACESS. ÆFrom MDB file what you create

v. EXCEL. ÆFrom XLS file what you create

C. Export DB Æ Export DB from Address Book

i. Outlook. ÆTo Outlook Contacts

ii. Gold Mine ÆTo Gold Mind Contacts iii. ACT! ÆT o ACT! Contacts iv. ACESS. ÆTo MDB file with Creating New DB

v. EXCEL. ÆTo XLS file with Creating New DB D. Print Æ Print Address Book E. Print Setup Æ Print Setup as usual F. Exit Æ Exit Program and Save what you have done

 Program

A. TSP-Setting Æ TAPI Drive Setting B. Language Æ Change Language C. Forward Æ Show Forward dialog D. VMIB Control Æ Show VMIB Control dialog to play or delete. E. Flex Button Assignment Æ You Can assign a new attribute to each flex.button. F. Received Key set SMS Æ Show a received message for other station G. My Station Program Æ Set Your Own Keyset Attributes

H. Conference Room Æ Phase III only: Make/Delete Conference room

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