Lexmark X925 User Manual
X925
User's Guide
September 2011 www.lexmark.com
Machine type(s):
7541
Model(s):
032, 036, 096
Contents 2
Contents
Safety information.....................................................................................15
Learning about the printer.........................................................................17
Finding information about the printer....................................................................................................17
Selecting a location for the printer..........................................................................................................18
Printer configurations.............................................................................................................................19
Basic functions of the scanner.................................................................................................................21
Understanding the ADF and scanner glass..............................................................................................22
Understanding the printer control panel................................................................................................23
Understanding the home screen................................................................25
Understanding the home screen.............................................................................................................25
Using the touch-screen buttons..............................................................................................................26
Setting up and using the home screen applications....................................30
Accessing the Embedded Web Server.....................................................................................................30
Activating the home screen applications................................................................................................30
Exporting and importing a configuration using the Embedded Web Server...........................................33
Additional printer setup.............................................................................34
Installing internal options........................................................................................................................34
Available internal options.................................................................................................................................34
Accessing the system board.............................................................................................................................. 35
Installing a memory card ..................................................................................................................................36
Installing a flash memory or firmware card......................................................................................................38
Installing an Internal Solutions Port..................................................................................................................39
Installing a printer hard disk .............................................................................................................................43
Removing a printer hard disk............................................................................................................................ 44
Installing optional trays...........................................................................................................................45
Order of installation.......................................................................................................................................... 45
Installing a printer stand and optional tray ......................................................................................................46
Installing 550‑sheet trays.................................................................................................................................. 52
Attaching cables......................................................................................................................................59
Verifying printer setup............................................................................................................................60
Printing a menu settings page ..........................................................................................................................60
Printing a network setup page.......................................................................................................................... 60
Setting up the printer software...............................................................................................................60
Contents 3
Installing the printer software ..........................................................................................................................60
Updating available options in the printer driver .............................................................................................. 61
Setting up wireless printing.....................................................................................................................62
Information you will need to set up the printer on a wireless network ...........................................................62
Installing the printer on a wireless network (Windows)...................................................................................63
Installing the printer on a wireless network (Macintosh).................................................................................64
Installing the printer on a wired network...............................................................................................66
Changing port settings after installing a new network Internal Solutions Port......................................69
Setting up serial printing.........................................................................................................................70
Minimizing your printer's environmental impact........................................72
Saving paper and toner...........................................................................................................................72
Using recycled paper ........................................................................................................................................ 72
Conserving supplies ..........................................................................................................................................72
Saving energy..........................................................................................................................................73
Using Eco‑Mode................................................................................................................................................73
Reducing printer noise...................................................................................................................................... 73
Adjusting Sleep Mode.......................................................................................................................................74
Using Hibernate Mode......................................................................................................................................75
Adjusting the brightness of the display ............................................................................................................ 75
Setting the standard exit bin light.....................................................................................................................76
Recycling..................................................................................................................................................76
Recycling Lexmark products .............................................................................................................................76
Recycling Lexmark packaging............................................................................................................................ 77
Returning Lexmark cartridges for reuse or recycling........................................................................................77
Loading paper and specialty media............................................................78
Setting the paper size and type...............................................................................................................78
Configuring Universal paper settings......................................................................................................78
Loading the standard or optional 550‑sheet tray...................................................................................79
Loading the multipurpose feeder............................................................................................................82
Linking and unlinking trays......................................................................................................................85
Linking trays ...................................................................................................................................................... 85
Unlinking trays .................................................................................................................................................. 85
Creating a custom name for a paper type ........................................................................................................ 86
Assigning a custom paper type name ...............................................................................................................86
Configuring a custom name ..............................................................................................................................86
Paper and specialty media guidelines.........................................................87
Paper guidelines......................................................................................................................................87
Paper characteristics.........................................................................................................................................87
Contents 4
Unacceptable paper..........................................................................................................................................88
Selecting paper .................................................................................................................................................88
Selecting preprinted forms and letterhead ......................................................................................................88
Using recycled paper and other office papers..................................................................................................89
Storing paper .................................................................................................................................................... 89
Supported paper sizes, types, and weights.............................................................................................90
Supported paper sizes ...................................................................................................................................... 90
Supported paper types and weights .................................................................................................................92
Printing......................................................................................................93
Printing a document................................................................................................................................93
Printing a document .........................................................................................................................................93
Printing in black and white ...............................................................................................................................93
Adjusting toner darkness .................................................................................................................................. 93
Printing from a flash drive.......................................................................................................................94
Printing from a flash drive ................................................................................................................................94
Supported flash drives and file types................................................................................................................95
Printing on specialty media.....................................................................................................................96
Tips on using letterhead ...................................................................................................................................96
Tips on using transparencies ............................................................................................................................96
Tips on using envelopes.................................................................................................................................... 97
Tips on using labels........................................................................................................................................... 97
Tips on using card stock....................................................................................................................................98
Printing confidential and other held jobs................................................................................................98
Storing print jobs in the printer ........................................................................................................................ 98
Printing confidential and other held jobs .........................................................................................................99
Printing information pages......................................................................................................................99
Printing a font sample list ................................................................................................................................. 99
Printing a directory list....................................................................................................................................100
Using Max Speed and Max Yield...........................................................................................................100
Canceling a print job..............................................................................................................................100
Canceling a print job from the printer control panel......................................................................................100
Canceling a print job from the computer ....................................................................................................... 101
Copying....................................................................................................102
Making copies.......................................................................................................................................102
Making a quick copy .......................................................................................................................................102
Copying using the ADF ....................................................................................................................................102
Copying using the scanner glass ..................................................................................................................... 103
Copying film photos ........................................................................................................................................ 103
Copying on specialty media...................................................................................................................103
Copying on transparencies ............................................................................................................................. 103
Contents 5
Copying on letterhead .................................................................................................................................... 103
Customizing copy settings.....................................................................................................................104
Copying to a different size .............................................................................................................................. 104
Making copies using paper from a selected tray ............................................................................................ 104
Copying different paper sizes .........................................................................................................................105
Copying on both sides of the paper (duplexing).............................................................................................105
Reducing or enlarging copies.......................................................................................................................... 106
Adjusting copy quality ....................................................................................................................................106
Collating copies...............................................................................................................................................107
Placing separator sheets between copies....................................................................................................... 107
Copying multiple pages onto a single sheet ................................................................................................... 108
Creating a custom copy job (job build) ........................................................................................................... 108
Placing information on copies...............................................................................................................109
Placing the date and time at the top of each page.........................................................................................109
Placing an overlay message on each page ...................................................................................................... 109
Canceling a copy job..............................................................................................................................109
Canceling a copy job while the document is in the ADF ................................................................................. 109
Canceling a copy job while copying pages using the scanner glass ................................................................109
Canceling a copy job while pages are being printed....................................................................................... 110
Understanding the copy screens and options.......................................................................................110
Copy from ....................................................................................................................................................... 110
Copy to............................................................................................................................................................110
Copies .............................................................................................................................................................110
Scale................................................................................................................................................................ 110
Darkness .........................................................................................................................................................111
Sides (Duplex) ................................................................................................................................................. 111
Collate............................................................................................................................................................. 111
Content ...........................................................................................................................................................111
Color ............................................................................................................................................................... 111
Advanced Options...........................................................................................................................................112
Save As Shortcut .............................................................................................................................................112
E-mailing..................................................................................................113
Getting ready to e-mail.........................................................................................................................113
Setting up the e-mail function ........................................................................................................................113
Configuring e‑mail settings.............................................................................................................................113
Creating an e-mail shortcut...................................................................................................................114
Creating an e-mail shortcut using the Embedded Web Server.......................................................................114
Creating an e-mail shortcut using the touch screen....................................................................................... 114
E-mailing a document............................................................................................................................115
Sending an e-mail using the touch screen ......................................................................................................115
Sending an e‑mail using a shortcut number ................................................................................................... 115
Sending an e‑mail using the address book .....................................................................................................115
Contents 6
Customizing e-mail settings...................................................................................................................116
Adding e-mail subject and message information ........................................................................................... 116
Changing the output file type .........................................................................................................................116
Canceling an e-mail...............................................................................................................................117
Understanding e-mail options...............................................................................................................117
Recipients .......................................................................................................................................................117
Subject ............................................................................................................................................................117
Message.......................................................................................................................................................... 117
File Name ........................................................................................................................................................117
Original Size ....................................................................................................................................................117
Resolution ....................................................................................................................................................... 118
Color ............................................................................................................................................................... 118
Content ...........................................................................................................................................................118
Darkness .........................................................................................................................................................118
Send As ...........................................................................................................................................................118
Page Setup ......................................................................................................................................................119
Scan Preview...................................................................................................................................................119
Advanced Options...........................................................................................................................................119
Faxing......................................................................................................120
Getting the printer ready to fax............................................................................................................120
Initial fax setup ...............................................................................................................................................121
Choosing a fax connection..............................................................................................................................121
Connecting to an analog telephone line .........................................................................................................122
Connecting to a DSL service............................................................................................................................ 122
Connecting to a PBX or ISDN system ..............................................................................................................123
Connecting to a distinctive ring service ..........................................................................................................123
Connecting to an adapter for your country or region ....................................................................................124
Setting the outgoing fax or station name and number .................................................................................. 125
Setting the date and time ............................................................................................................................... 125
Configuring the printer to observe daylight saving time ................................................................................ 125
Creating shortcuts.................................................................................................................................126
Creating a fax destination shortcut using the Embedded Web Server ...........................................................126
Creating a fax destination shortcut using the touch screen ...........................................................................126
Sending a fax.........................................................................................................................................127
Sending a fax using the touch screen .............................................................................................................127
Sending a fax using the computer ..................................................................................................................127
Sending a fax using shortcuts ......................................................................................................................... 128
Sending a fax using the address book.............................................................................................................128
Customizing fax settings........................................................................................................................128
Changing the fax resolution............................................................................................................................128
Making a fax lighter or darker ........................................................................................................................129
Sending a fax at a scheduled time .................................................................................................................. 129
Contents 7
Viewing a fax log ............................................................................................................................................. 129
Blocking junk faxes.......................................................................................................................................... 129
Canceling an outgoing fax.....................................................................................................................130
Canceling a fax while the original documents are still scanning.....................................................................130
Canceling a fax after the original documents have been scanned to memory............................................... 130
Understanding fax options....................................................................................................................130
Content ...........................................................................................................................................................130
Resolution ....................................................................................................................................................... 131
Darkness .........................................................................................................................................................131
Color ............................................................................................................................................................... 131
Page Setup ......................................................................................................................................................131
Scan Preview...................................................................................................................................................131
Delayed Send .................................................................................................................................................. 132
Advanced Options...........................................................................................................................................132
Holding and forwarding faxes...............................................................................................................132
Holding faxes ..................................................................................................................................................132
Forwarding a fax .............................................................................................................................................133
Scanning to an FTP address......................................................................134
Creating shortcuts.................................................................................................................................134
Creating an FTP shortcut using the Embedded Web Server ...........................................................................134
Creating an FTP shortcut using the touch screen ........................................................................................... 135
Scanning to an FTP address...................................................................................................................135
Scanning to an FTP address using the touch screen ....................................................................................... 135
Scanning to an FTP address using a shortcut number ....................................................................................135
Scanning to an FTP address using the address book ......................................................................................136
Understanding FTP options...................................................................................................................136
FTP ..................................................................................................................................................................136
File Name ........................................................................................................................................................136
Original Size ....................................................................................................................................................136
Send As ...........................................................................................................................................................136
Color ............................................................................................................................................................... 137
Resolution ....................................................................................................................................................... 137
Darkness .........................................................................................................................................................137
Page Setup ......................................................................................................................................................137
Content ...........................................................................................................................................................137
Scan Preview...................................................................................................................................................138
Advanced Options...........................................................................................................................................138
Scanning to a computer or flash drive......................................................139
Scanning to a computer........................................................................................................................139
Scanning to a flash drive........................................................................................................................140
Contents 8
Understanding the Scan Center features..............................................................................................140
Using the ScanBack Utility.....................................................................................................................140
Understanding scan profile options......................................................................................................141
Original Size ....................................................................................................................................................141
Resolution ....................................................................................................................................................... 141
Color ............................................................................................................................................................... 141
Content ...........................................................................................................................................................141
Darkness .........................................................................................................................................................142
Page Setup ......................................................................................................................................................142
Scan Preview...................................................................................................................................................142
Advanced Options...........................................................................................................................................142
Understanding printer menus...................................................................143
Menus list..............................................................................................................................................143
Supplies menu.......................................................................................................................................144
Paper menu...........................................................................................................................................146
Default Source menu ...................................................................................................................................... 146
Paper Size/Type menu .................................................................................................................................... 147
Configure MP menu ........................................................................................................................................ 150
Substitute Size menu ......................................................................................................................................150
Paper Weight menu ........................................................................................................................................150
Paper Loading menu .......................................................................................................................................152
Custom Types menu .......................................................................................................................................154
Custom Names menu .....................................................................................................................................154
Custom Scan Sizes menu ................................................................................................................................ 154
Universal Setup menu.....................................................................................................................................155
Reports menu........................................................................................................................................155
Reports menu ................................................................................................................................................. 155
Network/Ports menu.............................................................................................................................157
Active NIC menu .............................................................................................................................................157
Standard Network or Network [x] menus.......................................................................................................157
Network Reports menu .................................................................................................................................. 159
Network Card menu........................................................................................................................................159
TCP/IP menu ...................................................................................................................................................159
IPv6 menu .......................................................................................................................................................160
Wireless menu ................................................................................................................................................161
AppleTalk menu .............................................................................................................................................. 162
Standard USB menu ........................................................................................................................................162
Parallel [x] menu .............................................................................................................................................164
Serial [x] menu ................................................................................................................................................ 166
SMTP Setup menu ..........................................................................................................................................168
Security menu.......................................................................................................................................169
Editing Security Setups menu .........................................................................................................................169
Contents 9
Miscellaneous Security Settings menu ........................................................................................................... 170
Confidential Print menu..................................................................................................................................171
Disk Wiping menu ...........................................................................................................................................172
Security Audit Log menu ................................................................................................................................. 173
Set Date and Time menu ................................................................................................................................174
Settings menu........................................................................................................................................175
General Settings menu ................................................................................................................................... 175
Copy Settings menu ........................................................................................................................................184
Fax Settings menu........................................................................................................................................... 188
E‑mail Settings menu ......................................................................................................................................197
FTP Settings menu ..........................................................................................................................................203
Flash Drive menu ............................................................................................................................................207
Print Settings...................................................................................................................................................212
Help menu.............................................................................................................................................225
Securing the memory before moving the printer......................................227
Statement of Volatility..........................................................................................................................227
Erasing volatile memory........................................................................................................................227
Erasing non‑volatile memory................................................................................................................228
Erasing printer hard disk memory.........................................................................................................228
Configuring printer hard disk encryption..............................................................................................229
Maintaining the printer............................................................................230
Cleaning the exterior of the printer......................................................................................................230
Cleaning the scanner glass....................................................................................................................230
Cleaning the ADF parts..........................................................................................................................231
Cleaning the printhead lenses...............................................................................................................232
Storing supplies.....................................................................................................................................235
Checking the status of supplies.............................................................................................................236
Checking the status of supplies from the printer control panel ..................................................................... 236
Checking the status of supplies from a network computer ............................................................................236
Ordering supplies..................................................................................................................................236
Ordering toner cartridges ............................................................................................................................... 236
Ordering imaging units ...................................................................................................................................237
Ordering a fuser or a transfer module ............................................................................................................237
Ordering a waste toner bottle ........................................................................................................................237
Ordering ADF replacement parts.................................................................................................................... 238
Replacing Supplies.................................................................................................................................238
Replacing an imaging unit............................................................................................................................... 238
Replacing a toner cartridge............................................................................................................................. 241
Replacing the waste toner bottle ...................................................................................................................243
Contents 10
Moving the printer................................................................................................................................244
Before moving the printer ..............................................................................................................................244
Moving the printer to another location.......................................................................................................... 245
Shipping the printer........................................................................................................................................ 245
Administrative support............................................................................246
Finding advanced networking and administrator information.............................................................246
Using the Embedded Web Server.........................................................................................................246
Checking the virtual display...................................................................................................................246
Checking the status of the printer.........................................................................................................246
Setting up e‑mail alerts.........................................................................................................................247
Viewing reports.....................................................................................................................................247
Restoring factory default settings.........................................................................................................248
Clearing jams............................................................................................249
Avoiding jams........................................................................................................................................249
Understanding jam numbers and locations..........................................................................................249
200 paper jam.......................................................................................................................................251
201 paper jam.......................................................................................................................................252
203 paper jam.......................................................................................................................................253
230 paper jam.......................................................................................................................................254
231–239 paper jams..............................................................................................................................254
24x paper jam........................................................................................................................................255
250 paper jam.......................................................................................................................................258
280–289 paper jams..............................................................................................................................258
290–292 paper jams..............................................................................................................................259
451 paper jam.......................................................................................................................................259
Troubleshooting.......................................................................................260
Solving basic printer problems..............................................................................................................260
Understanding printer messages..........................................................................................................260
Adjusting color ................................................................................................................................................260
An error has occurred with the USB drive. Please remove and reinsert drive. ..............................................260
Change [paper source] to [custom type name] .............................................................................................. 260
Change [paper source] to [custom type name] load [orientation]................................................................. 261
Change [paper source] to [custom string] ...................................................................................................... 261
Change [paper source] to [custom string] load [orientation] .........................................................................261
Change [paper source] to [paper size] [paper type] .......................................................................................261
Change [paper source] to [paper size] [paper type] load [orientation].......................................................... 261
Contents 11
Close [tray] door .............................................................................................................................................261
Close front or side door .................................................................................................................................. 262
Disk corrupted ................................................................................................................................................ 262
Disk near full. Securely clearing disk space.....................................................................................................262
Disk problem...................................................................................................................................................262
Error reading USB drive. Remove USB............................................................................................................262
Insert Tray [x]..................................................................................................................................................262
Install Tray [x] .................................................................................................................................................262
Load [src] with [custom type name] ............................................................................................................... 263
Load [src] with [custom string] .......................................................................................................................263
Load [src] with [size] .......................................................................................................................................263
Load [src] with [type] [size].............................................................................................................................263
Load Manual Feeder with [custom type name]..............................................................................................263
Load Manual Feeder with [custom string] ......................................................................................................264
Load Manual Feeder with [paper size] ........................................................................................................... 264
Load Manual Feeder with [paper type] [paper size].......................................................................................264
Paper changes needed.................................................................................................................................... 264
Remove paper from standard output bin .......................................................................................................264
Replace separator pad ....................................................................................................................................264
Restore held jobs? ..........................................................................................................................................264
Some held jobs were not restored .................................................................................................................265
Supply needed to complete job......................................................................................................................265
Tray [x] paper size unsupported .....................................................................................................................265
Unsupported disk............................................................................................................................................265
1565 Emulation error, load emulation option ................................................................................................ 265
30.xx Missing [color] cartridge and/or [color] imaging unit ...........................................................................265
31.xx Missing or defective [color] cartridge ...................................................................................................265
32.xx [color] cartridge part number unsupported by device..........................................................................265
34 Incorrect paper size, open [src] ................................................................................................................. 266
35 Insufficient memory to support Resource Save feature ............................................................................ 266
36 Printer service required .............................................................................................................................266
37 Insufficient memory to collate job............................................................................................................. 266
37 Insufficient memory for Flash Memory Defragment operation ................................................................266
37 Insufficient memory, some Held Jobs were deleted.................................................................................. 266
37 Insufficient memory, some held jobs will not be restored ........................................................................ 267
38 Memory full ............................................................................................................................................... 267
39 Complex page, some data may not have printed ...................................................................................... 267
51 Defective flash detected ............................................................................................................................ 267
52 Not enough free space in flash memory for resources.............................................................................. 267
53 Unformatted flash detected ...................................................................................................................... 267
54 Serial option [x] error.................................................................................................................................267
54 Standard network software error .............................................................................................................. 268
54 Network [x] software error........................................................................................................................ 268
55 Unsupported option in slot [x]...................................................................................................................268
56 Parallel port [x] disabled ............................................................................................................................268
Contents 12
56 Serial port [x] disabled ............................................................................................................................... 268
56 Standard parallel port disabled..................................................................................................................269
56 Standard USB port disabled .......................................................................................................................269
56 USB port [x] disabled .................................................................................................................................269
57 Configuration change, some held jobs were not restored ........................................................................269
58 Input config error....................................................................................................................................... 269
58 Too many disks installed............................................................................................................................269
58 Too many flash options installed ...............................................................................................................270
58 Too many trays attached ...........................................................................................................................270
61 Remove defective disk ............................................................................................................................... 270
62 Disk full ......................................................................................................................................................270
80.xx Fuser near life warning.......................................................................................................................... 270
80.xx Fuser life warning ..................................................................................................................................271
80.xx Replace fuser ......................................................................................................................................... 271
80.xx Fuser missing .........................................................................................................................................271
82.xx Replace waste toner bottle ...................................................................................................................271
82.xx Waste toner bottle nearly full ............................................................................................................... 271
83.xx Transfer module life warning ................................................................................................................271
83.xx Transfer module missing ....................................................................................................................... 271
83.xx Replace transfer module .......................................................................................................................271
84 Defective [color] imaging unit....................................................................................................................272
84.xx [color] imaging unit nearly low..............................................................................................................272
84.xx [color] imaging unit low......................................................................................................................... 272
84.xx Replace [color] imaging unit and [color] cartridge ................................................................................272
84 Unsupported [color] imaging unit.............................................................................................................. 272
88.xx [color] cartridge nearly low ................................................................................................................... 272
88.xx [color] cartridge low .............................................................................................................................. 272
88.2x Replace [color] cartridge.......................................................................................................................273
Solving printing problems.....................................................................................................................273
Multiple‑language PDF files do not print ........................................................................................................ 273
Printer control panel display is blank or displays only diamonds ...................................................................273
Error message about reading USB drive appears ...........................................................................................273
Print jobs do not print.....................................................................................................................................273
Confidential and other held jobs do not print ................................................................................................ 274
Print job takes longer than expected..............................................................................................................275
Job prints from the wrong tray or on the wrong paper .................................................................................. 275
Incorrect characters print ............................................................................................................................... 275
Tray linking does not work..............................................................................................................................275
Large jobs do not collate................................................................................................................................. 276
Unexpected page breaks occur.......................................................................................................................276
Solving copy problems..........................................................................................................................276
Copier does not respond ................................................................................................................................ 276
Scanner unit does not close............................................................................................................................ 277
Poor copy quality .............................................................................................................. ..............................277
Contents 13
Partial document or photo copies ..................................................................................................................278
Solving scanner problems.....................................................................................................................279
Checking an unresponsive scanner................................................................................................................. 279
Scan was not successful..................................................................................................................................279
Scanning takes too long or freezes the computer ..........................................................................................279
Poor scanned image quality..................................................................................................... .......................280
Partial document or photo scans.................................................................................................................... 280
Cannot scan from a computer ........................................................................................................................281
Solving fax problems.............................................................................................................................281
Fax and e-mail functions are not set up .........................................................................................................281
Caller ID is not shown .....................................................................................................................................281
Cannot send or receive a fax ..........................................................................................................................282
Can send but not receive faxes.......................................................................................................................283
Can receive but not send faxes.......................................................................................................................284
Received fax has poor print quality ................................................................................................................ 284
Solving home screen applications problems.........................................................................................285
An application error has occurred ..................................................................................................................285
Solving option problems........................................................................................................................286
Option does not operate correctly or quits after it is installed ...................................................................... 286
Paper tray problems .......................................................................................................................................286
Cannot detect flash memory card .................................................................................................................. 287
Cannot detect printer hard disk......................................................................................................................287
Internal Solutions Port does not operate correctly ........................................................................................287
Internal print server does not operate correctly ............................................................................................287
Memory card .................................................................................................................................................. 288
USB/parallel interface card does not operate correctly ................................................................................. 288
Solving paper feed problems.................................................................................................................288
Paper frequently jams..................................................................................................................................... 288
Paper jam message remains after jam is cleared ...........................................................................................288
Jammed pages are not reprinted.................................................................................................................... 289
Solving print quality problems..............................................................................................................289
Characters have jagged or uneven edges ....................................................................................................... 289
Clipped images................................................................................................................................................289
Fine horizontal lines appear on color pages ...................................................................................................290
Gray background.............................................................................................................................................290
Incorrect margins............................................................................................................................................ 290
Light colored line, white line, or incorrectly colored line appears on prints ..................................................291
Paper curl........................................................................................................................................................292
Print irregularities ...........................................................................................................................................292
Print is too dark ..............................................................................................................................................293
Print is too light...............................................................................................................................................294
Printer is printing blank pages ........................................................................................................................295
Repeating defects appear on a page .............................................................................................................. 295
Contents 14
Shadow images appear on prints ................................................................................................................... 296
Skewed print ...................................................................................................................................................297
Solid color pages .............................................................................................................................................297
Streaked horizontal lines appear on prints..................................................................................................... 298
Streaked vertical lines appear on prints ......................................................................................................... 298
Toner fog or background shading appears on the page .................................................................................299
Toner rubs off .................................................................................................................................................299
Toner specks ................................................................................................................................................... 299
Transparency print quality is poor .................................................................................................................. 300
Uneven print density ......................................................................................................................................300
Solving color quality problems..............................................................................................................300
FAQ about color printing ................................................................................................................................ 300
Embedded Web Server does not open.................................................................................................304
Check the network connection.......................................................................................................................304
Check the address entered in the Web browser ............................................................................................304
Temporarily disable Web proxy servers .........................................................................................................304
Contacting customer support................................................................................................................304
Notices.....................................................................................................305
Product information..............................................................................................................................305
Edition notice........................................................................................................................................305
Power consumption..............................................................................................................................309
Index........................................................................................................323
Safety information 15
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided
with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public
switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
Safety information 16
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input
option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and
faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray
separately. Keep all other drawers or trays closed until needed.
SAVE THESE INSTRUCTIONS.
Learning about the printer 17
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
Setup documentation—The setup documentation came
with the printer and is also available on the Lexmark Web
site at http://support.lexmark.com.
User's Guide—The User's Guide is available on the
Software and Documentation CD.
For updates, check our Web site at
http://support.lexmark.com.
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network (depending on your
printer model)
• Caring for and maintaining the printer
• Troubleshooting and solving problems
Instructions for:
• Installing the printer using Guided or Advanced wireless setup
• Connecting the printer to an Ethernet or a wireless network
Networking Guide— Open the Software and
Documentation CD, and then look for Printer and
Software Documentation under the Pubs folder. From
the list of publications, click the Networking Guide link.
• Troubleshooting printer connection problems
Help using the printer softwar e Windows or Mac Help—Open a printer software program
or application, and then click Help.
?
Click
Notes:
to view context‑sensitive information.
• The Help installs automatically with the printer
software.
• The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
Learning about the printer 18
What are you looking for? Find it here
Latest supplemental information, updates, and techni cal support:
• Documentation
• Driver downloads
• Live chat support
• E‑mail support
• Telephone support
Lexmark Support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the Support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact support so they may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Warranty information Warranty information varies by country or region:
• In the US—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.
• In other countries and regions—See the printed
warranty that came with your printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, then leave enough room for them too. It is important to:
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust
• Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 19
5
4
3
2
1 348 mm (13.7 in.)
2 609.6 mm (24 in.)
3 100 mm (3.94 in.)
4 100 mm (3.94 in.)
1
5 285 mm (11.22 in.)
Printer configurations
Basic model
Notes:
• The printer stand is a cabinet that can be converted into a caster base.
• If used with a printer stand, then the printer supports only one optional 550-sheet tray.
• If used with a caster base, then the printer supports a maximum of three optional 550-sheet trays.
Learning about the printer 20
8
7
1 Automatic Document Feeder (ADF)
2 ADF input tray
1
6
2
3
4
5
3 ADF exit bin
4 Multipurpose feeder
5 Standard 150‑sheet tray (Tray 1)
6 Standard 250‑sheet tray (Tray 2)
7 Standard exit bin
8 Printer control panel
Configured model
CAUTION—TIPPING HAZARD: Floor‑mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high‑capacity input tray, a duplex unit and an input
option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and
faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Learning about the printer 21
11
10
9 Optional 550‑sheet trays
10 Caster base (converted from a printer stand)
11 Printer stand
9
Basic functions of the scanner
The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:
• Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.
• Send a fax using the printer control panel.
• Send a fax to multiple fax destinations at the same time.
• Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.
• Scan documents and send them to another printer (PDF by way of FTP).
Learning about the printer 22
Understanding the ADF and scanner glass
Automatic Document Feeder (ADF) Scanner glass
Use the ADF for multiple‑page documents, including
duplex pages.
Use the scanner glass for single pages or book pages, small items
(such as postcards or photos), transparencies, photo paper, or thin
media (such as magazine clippings).
Using the ADF
• Load documents into the ADF faceup, as indicated by the ADF paper icon.
• Load up to 100 sheets of plain paper in the ADF input tray.
• Scan sizes from 76.2 x 139.7 mm (3.0 x 5.5 in.) to 296.9 x 431.8 mm (11.69 x 17 in.).
• Scan documents with mixed page sizes (Letter and Legal).
• Scan media weights from 64 to 120 g/m
2
(16 to 32 lb).
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)
into the ADF. Place these items on the scanner glass.
Using the scanner glass
• Unlock the scanner glass by sliding the button to the left.
1 2
• Place documents facedown on the scanner glass in the upper left corner.
Learning about the printer 23
• Scan or copy documents up to 296.9 x 431.8 mm (11.69 x 17 in.).
• Copy books up to 25.4 mm (1 in.) thick.
Understanding the printer control panel
1 2 3 4
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2
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4
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Item Description
1 Display Shows the status of the printer, and allows printer setup and operation
2 Indicator light
• Off—The printer is off.
• Blinking green—The printer is warming up, processing data, or printing.
• Solid green—The printer is on, but idle.
• Blinking red—The printer requires operator intervention is needed.
3 Sleep Enables Sleep Mode or Hibernate Mode
The following are the statuses of the indicator light and the Sleep button:
• Entering or waking from Sleep Mode—The indicator light is illuminated solid green, Sleep button
is unilluminated.
• Operating in Sleep Mode—The indicator light is illuminated solid green, Sleep button is
illuminated solid amber.
• Entering or waking from Hibernate Mode—The indicator light is illuminated solid green, Sleep
button is illuminated blinking amber.
• Operating in Hibernate Mode—The indicator light is unilluminated, Sleep button is blinking
amber for 1/10 of a second, then go completely unilluminated for 1.9 seconds in pulsing pattern.
The following actions wake the printer from Sleep Mode:
• Touching the screen or any hard button presses.
• Opening an input tray, cover, or door.
• Sending a print job from the computer.
• Performing a Power On Reset (POR) with the main power switch.
4 Keypad Lets you enter numbers, letter, or symbols
5 Submit Lets you submit changes made in the printer settings
6 Stop/Cancel Stops all printer activity
Note: A list of option is displayed once Stopped appears on the display.
Learning about the printer 24
Item Description
7 Home Lets you navigate back to the home screen
Understanding the home screen 25
Understanding the home screen
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen
buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to
messages.
Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings,
administrative setup, and active embedded solutions.
Touch To
Copy Access the Copy menus and make copies.
E-mail Access the E-mail menus and send e‑mails.
Fax Access the Fax menus and send fax.
Access the printer menus.
Note: These menus are available only when the printer is in the Ready state.
FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server.
Status message bar
• Show the current printer status such as Ready or Busy.
• Show printer conditions such as Toner Low or Cartridge Low.
• Show intervention messages so the printer can continue processing.
Status/Supplies
• Display a warning or error message whenever the printer requires intervention to continue
processing.
• Access the messages screen for more information on the message, and how to clear it.
USB or USB Thumbdrive View, select, print, scan, or e‑mail photos and documents from a flash drive.
Note: This button appears only when you return to the home screen while a memory card or
flash drive is connected to the printer.
Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.
Note: The tree view supports only bookmarks created from this function, and not from any
other application.
Held Jobs Display all current held jobs.
Understanding the home screen 26
Other buttons that may appear on the home screen:
Touch To
Search held jobs Search on any of the following items:
• User name for held or confidential print jobs
• Job names for held jobs, excluding confidential print jobs
• Profile names
• Bookmark container or print job names
• USB container or print job names for supported file types
Release Held Fax Access the list of held faxes.
Note: This button appears only when there are held faxes with a
scheduled hold time previously set.
Lock Device Open a password entry screen. Enter the correct password to lock the
printer control panel.
Note: This button appears only when the printer is unlocked and
password has been set.
Unlock Device Open a password entry screen. Enter the correct password to unlock
the printer control panel.
Note: This button appears only when the printer is locked. The
printer control panel buttons and shortcuts cannot be used while
this appears.
Cancel Jobs Open the Cancel Jobs screen. The Cancel Jobs screen shows three
headings: Print, Fax, and Network.
The following options are available under the Print, Fax, and Network
headings:
• Print job
• Copy job
• Fax profile
• FTP
• E-mail send
Each heading has a list of jobs shown in a column under it which can
show only three jobs per screen. If more than three jobs exist in a
column, then an arrow appears enabling you to scroll through the jobs.
Change Language Launch the Change Lang uage pop‑up window that allows you to c hange
the primary language of the printer.
Using the touch-screen buttons
Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings and
administrative setup.
Understanding the home screen 27
Sample touch screen
Submit
Touch To
Submit Submit changes made in the printer settings.
Sample Copy Print a sample copy.
Right arrow
Left arrow
Home
Right increase
Left decrease
Scroll to the right.
Scroll to the left.
Return to the home screen.
Select a higher value.
Select a lower value.
Exit
Exit from the current screen.
Understanding the home screen 28
Touch To
Tips
Open a context-sensitive Help dialog on the touch screen.
Other touch-screen buttons
Touch To
Accept
Cancel
Reset
Save a setting.
• Cancel an action or a selection.
• Exit a screen and lets you return to the previous screen without saving changes.
Reset values on the screen.
Radio button
Select or clear an item.
Features
Feature Description
Menu trail line:
Menus > Settings > Copy Settings >
Number of Copies
Attendance message alert
A menu trail line is located at the top of each menu screen. This feature shows the
path taken to arrive at the current menu.
Touch any of the underlined words to return to that menu.
Number of Copies is not underlined since this is the current screen. If you touch an
underlined word on the Number of Copies screen before the Number of Copies is
set and saved, then the selection is not saved, and it does not become the default
setting.
If an attendance message affects a function, then this icon appears and the red
indicator light blinks.
Understanding the home screen 29
Feature Description
Warning
If an error condition occurs, then this icon appears.
Setting up and using the home screen applications 30
Setting up and using the home screen applications
Notes:
• Your home screen, icons, and buttons may vary depending on your home screen customization settings,
administrative setup, and active embedded applications. Some applications are supported only on select printer
models.
• There may be additional solutions and applications available for purchase. To learn more, visit
www.lexmark.com. Or, inquire at your point of purchase.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even
when you are not physically near the printer.
1 Obtain the printer IP address:
• From the printer control panel home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the printer IP address in the address field.
The Embedded Web Server page appears.
Showing or hiding icons on the home screen
1 From the Embedded Web Server, click Settings > General Settings > Home screen customization.
A list of basic printer functions appears.
2 Select the check boxes to specify which icons appear on the printer home screen.
Cleared check box items are hidden.
3 Click Submit.
Activating the home screen applications
For detailed information about configuring and using home screen applications, visit the Lexmark Web site at
http://support.lexmark.com.
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