2500 Series All-In-One
Getting Started
December 2006 www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2007 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550
Safety information
Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and
power supply cord.
Connect the power supply cord to an electrical outlet that is near the product and easily accessible.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety
features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling
connections, such as the power supply cord or telephone, during a lightning storm.
CAUTION—POTENTIAL INJURY: When closing the scanner unit, make sure to keep your hands out from underneath the scanner unit.
Contents
Safety information.............................................................................2
Finding information about the printer..........................................5
Setting up the printer........................................................................9
Checking the box contents................................................................................................................................................9
Learning about the printer.............................................................10
Understanding the parts of the printer.......................................................................................................................10
Using the control panel buttons....................................................................................................................................12
Learning about the software.........................................................13
Using the printer software...............................................................................................................................................13
Using the Lexmark Imaging Studio...............................................................................................................................13
Using the Solution Center................................................................................................................................................15
Using Print Properties........................................................................................................................................................16
Using the Toolbar................................................................................................................................................................16
Resetting printer software settings to defaults........................................................................................................18
Loading paper and original documents......................................19
Loading paper.......................................................................................................................................................................19
Loading original documents on the scanner glass.................................................................................................19
Printing...............................................................................................21
Printing a document..........................................................................................................................................................21
Printing a Web page...........................................................................................................................................................21
Printing photos or images from a Web page............................................................................................................22
Working with photos.......................................................................23
Retrieving and managing photos..................................................................................................................................23
Printing photos using the computer............................................................................................................................24
Creating photo projects....................................................................................................................................................25
Copying...............................................................................................28
Copying using the control panel...................................................................................................................................28
Copying using the computer..........................................................................................................................................29
Contents
3
Scanning.............................................................................................31
Scanning using the control panel.................................................................................................................................31
Customizing scan settings using the computer.......................................................................................................31
Faxing.................................................................................................33
Maintaining the printer...................................................................35
Changing print cartridges................................................................................................................................................35
Achieving better print quality.........................................................................................................................................37
Ordering print cartridges..................................................................................................................................................40
Ordering paper and other supplies..............................................................................................................................40
Troubleshooting...............................................................................42
Setup troubleshooting......................................................................................................................................................42
Print troubleshooting........................................................................................................................................................44
Copy troubleshooting........................................................................................................................................................47
Scan troubleshooting........................................................................................................................................................48
Fax troubleshooting...........................................................................................................................................................50
Jams and misfeeds troubleshooting............................................................................................................................50
Blinking lights on the control panel.............................................................................................................................53
Error messages.....................................................................................................................................................................54
Removing and reinstalling the software.....................................................................................................................55
Index...................................................................................................56
Contents
4
Finding information about the printer
Finding information about the printer
Setup
Description Where to find
The Setup sheet gives you instructions for setting up
hardware and software.
Getting Started
Description Where to find
The Getting Started booklet gives you instructions for
setting up hardware and software (on Windows
operating systems) and some basic instructions for
using the printer.
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
sheet
or
Setup Solutions
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
booklet
You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
1 From the Finder desktop, double-click the
Lexmark 2500 Series folder.
2 Double-click the printer Help icon.
The Setup Solutions booklet tells you how to solve
printer setup problems.
Note: These documents do not ship with all printers. If
you did not receive a Getting Started booklet or a Setup
Solutions booklet, see the User's Guide instead.
Finding information about the printer
5
User's Guide
Description Where to find
The User's Guide gives you instructions for using the
printer and other information such as:
• Using the software (on Windows operating systems)
• Loading paper
• Printing
• Working with photos
• Scanning (if supported by your printer)
• Making copies (if supported by your printer)
• Faxing (if supported by your printer)
• Maintaining the printer
• Connecting the printer to a network (if supported by
your printer)
• Troubleshooting problems with printing, copying,
scanning, faxing, paper jams, and misfeeds
Note: If your printer supports Macintosh operating
systems, see the Mac Help:
1 From the Finder desktop, double-click the Lexmark
2500 Series folder.
2 Double-click the printer Help icon.
When you install the printer software, the User's Guide
will be installed.
1 Click Start Programs or All Programs
Lexmark 2500 Series.
2 Click User's Guide.
I f t h e l in k to t h e User's Guide i s no t o n y o ur d es k t op , fo l lo w
these instructions:
1 Insert the CD.
The installation screen appears.
Note: If necessary, click Start Run, and then type
D:\setup, where D is the letter of your CD-ROM drive.
2 Click View User's Guide (including Setup
Troubleshooting).
3 Click Yes.
An icon of the User's Guide appears on your desktop,
and the User's Guide appears on the screen.
You can also find this document on the Lexmark Web site
at www.lexmark.com.
Help
Description Where to find
The Help gives you instructions for using the software, if
your printer connects to a computer.
While in any Lexmark software program, click Help,
Tips Help, or Help Help Topics.
Lexmark Solution Center
Description Where to find
The Lexmark Solution Center software is included on
your CD. It installs with the other software, if your printer
connects to a computer.
To access the Lexmark Solution Center:
1 Click Start Programs or All Programs
Lexmark 2500 Series.
2 Select Lexmark Solution Center.
Finding information about the printer
6
Customer support
Description Where to find (North America) Where to find (rest of world)
Telephone support
E-mail support
Call us at
• US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM ET)
Saturday (Noon–6:00 PM ET)
• Canada: 1-800-539-6275
English Monday–Friday (9:00 AM–11:00 PM
ET)
Saturday (Noon–6:00 PM ET)
French Monday–Friday (9:00 AM–7:00 PM
ET)
• Mexico: 001-888-377-0063
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Support numbers and times may change
without notice. For the most recent phone
numbers available, see the printed warranty
statement that shipped with your printer.
For e-mail support, visit our Web site:
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Technical Support.
3 Select your printer family.
4 Select your printer model.
5 From the Support Tools section, click e-
Mail Support.
6 Complete the form, and then click Submit
Request.
Telephone numbers and support hours vary
by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that shipped with your printer.
E-mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that shipped with your printer.
Limited Warranty
Description Where to find (US) Where to find (rest of world)
Limited Warranty Information
Lexmark International, Inc.
furnishes a limited warranty that
this printer will be free of defects in
materials and workmanship for a
period of 12 months after the
original date of purchase.
To view the limitations and conditions of
this limited warranty, see the Statement of
Limited Warranty included with this
printer, or set forth at
www.lexmark.com.
1 Click CUSTOMER SUPPORT.
2 Click Warranty Information.
Warranty information varies by
country or region. See the printed
warranty that shipped with your
printer.
3 From the Statement of Limited
Warranty section, click Inkjet &
All-In-One Printers.
4 Scroll through the Web page to view
the warranty.
Finding information about the printer
7
Record the following information (located on the store receipt and the back of the printer), and have it ready when
you contact us so that we may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Finding information about the printer
8
Setting up the printer
?
Checking the box contents
?
?
1
2
6
Name Description
Black print cartridge Cartridges to be installed into the printer.
1
Color print cartridge
2
Power cord Attaches to the power supply port located at the back of the printer.
3
Installation software CD
4
5
Note: Cartridge combinations vary depending on the product
purchased.
Note: Your power cord may look different from the one shown.
4
• Installation software for the printer
3
• Help
• User's Guide in electronic format
Setup sheet Instructions on setting up printer hardware and software, and
5
information on setup troubleshooting.
Getting Started or Setup Solutions Printed booklet that serves as a guide (available in certain geographies
6
only).
Note: The complete version of the User's Guide can be found on the
installation software CD that shipped with the printer.
Note: A USB cable may or may not be included.
Setting up the printer
9
Learning about the printer
Understanding the parts of the printer
4
3
Use the To
Paper support Load paper.
1
Control panel Operate the printer.
2
For more information, see “Using the control panel buttons” on page 12.
Paper exit tray Hold paper as it exits.
3
5
6
1
7
2
Top cover Access the scanner glass.
4
Paper feed guard Prevent small objects from falling inside.
5
Paper guide Keep paper straight when feeding.
6
Scanner glass Copy, scan, fax, or remove an item.
7
Learning about the printer
10
1
2
3
Use the To
Scanner unit Access the print cartridges.
1
Scanner support Hold up the scanner unit.
2
Print cartridge carrier Install, replace, or remove a print cartridge.
3
5
4
Power supply with port Connect the printer to a power source.
4
USB port Connect the printer to a computer using a USB cable.
5
Learning about the printer
11
Using the control panel buttons
Press To
1
2
Load or eject paper.
• Cancel a print, copy, or scan job in progress.
• Clear error messages.
3
4
5
6
7
Scan a document or photo(s) to the computer.
Start a 4 x 6 color photo copy.
Start a color copy of a document or photo.
Start a black-and-white copy of a document or photo.
• Turn the printer on or off.
• Cancel a print, copy, or scan job in progress.
• Reset the printer.
Check To
The light
Determine if the color print cartridge needs to be replaced. For more information,
see “Blinking lights on the control panel” on page 53.
The light
Determine if the black (or photo) print cartridge needs to be replaced. For more
information, see “Blinking lights on the control panel” on page 53.
Learning about the printer
12
Learning about the software
This chapter tells how to use the printer with Windows operating systems. If you are using a Macintosh operating
system, see the Mac Help:
1 From the Finder desktop, double-click the Lexmark 2500 Series folder.
2 Double-click the printer Help icon.
Using the printer software
Use this software To
The Lexmark Imaging Studio Preview, scan, copy, print, or fax documents or photos.
The Solution Center Find troubleshooting, maintenance, and cartridge ordering information.
Print Properties Select the best print settings for the document you are printing.
The Toolbar Create printer-friendly versions of an active Web page.
Using the Lexmark Imaging Studio
To open the Lexmark Imaging Studio Welcome screen, use one of these methods:
Method 1 Method 2
From the desktop, double-click the Lexmark Imaging
Studio icon.
Click the Lexmark Imaging Studio icon for the task you want to complete.
Click To Details
Scan
Copy
Fax Send a photo or document as a fax.
E-mail Send a document or photo as an attachment
1 Click Start Programs or All Programs Lexmark
2500 Series.
2 Select Lexmark Imaging Studio.
• Scan a photo or document.
• Save, edit, or share your photo or
document.
• Copy a photo or document.
• Reprint or enlarge your photo.
to an e-mail message.
Learning about the software
13
Click To Details
View/Print Photo Library Browse, print, or share your photos.
Transfer Photos Download photos from a memory card, flash
drive, CD, or PictBridge-enabled digital camera
to the Photo Library.
Photo Greeting Cards Make quality greeting cards from your photos.
Photo Packages Print multiple photos in various sizes.
Slideshow View your photos in motion.
Poster Print your photos as a multiple-page poster.
From the bottom left corner of the Welcome screen,
Click To
Setup and diagnose printer
• Check ink levels.
• Order print cartridges.
• Find maintenance information.
• Select other Solution Center tabs for more information, including how to change
printer settings and troubleshooting.
Setup and manage faxes Set printer fax settings for:
• Dialing and Sending
• Ringing and Answering
• Fax Printing/Reports
• Speed Dial and Group Dial numbers
Learning about the software
14
Using the Solution Center
The Solution Center provides help, as well as information about the printer status and ink level.
To open the Solution Center, use one of these methods:
Method 1 Method 2
1 From the desktop, double-click the Lexmark Imaging
Studio icon.
2 Click Setup and diagnose printer.
The Solution Center appears with the Maintenance
tab open.
The Solution Center consists of six tabs:
From here You can
Printer Status (Main dialog)
• View the status of the printer. For example, while printing, the
status of the printer is Busy Printing.
• View paper type detected.
• View ink levels and order new print cartridges.
How To
• Learn how to:
– Use basic features.
– Print, scan, copy, and fax.
– Print projects such as photos, envelopes, cards, banners, iron-
• Find the electronic User's Guide for more information.
• View ink levels and order new print cartridges.
1 Click Start Programs or All Programs
Lexmark 2500 Series.
2 Select Solution Center.
on transfers, and transparencies.
Troubleshooting
Maintenance
• Learn tips about the current status.
• Solve printer problems.
• View ink levels and order new print cartridges.
• Install a new print cartridge.
Note: Wait until scanning is complete before installing a new print
cartridge.
• View shopping options for new cartridges.
• Print a test page.
• Clean to fix horizontal streaks.
• Align to fix blurry edges.
• Troubleshoot other ink problems.
• View ink levels and order new print cartridges.
Learning about the software
15
From here You can
Contact Information
Advanced
Note: For more information, click Help in the lower right corner of the screen.
• Learn how to contact us by telephone or on the World Wide Web.
• View ink levels and order new print cartridges.
• Change the appearance of the Printing Status window.
• Turn printing voice notification on or off.
• Change network printing settings.
• Share information with us regarding how you use the printer.
• Obtain software version information.
• View ink levels and order new print cartridges.
Using Print Properties
Print Properties is the software that controls the printing function when the printer is connected to a computer. You
can change the settings in Print Properties based on the type of project you want to create. You can open Print
Properties from almost any program:
1 With a document open, click File Print.
2 From the Print dialog, click Properties, Preferences, Options, or Setup.
Using the Toolbar
The Toolbar lets you create printer-friendly versions of Web pages.
Note: The Toolbar launches automatically when you browse the Web using Microsoft Windows Internet Explorer
version 5.5 or later.
Learning about the software
16
Click To
• Select Page Setup options.
• Select Options to customize the toolbar appearance or select a different setting
for printing photos.
• Access links to the Lexmark Web site.
• Access Help for additional information.
• Uninstall the Toolbar.
Normal Print an entire Web page in normal quality.
Quick Print an entire Web page in draft quality.
Black and White Print an entire Web page in black and white.
Text Only
Print only the text of a Web page.
A
Photos Print only the photos or images on a Web page.
Note: The number of photos or images valid for printing appears next to Photos.
Preview Preview a Web page before printing.
Learning about the software
17
Resetting printer software settings to defaults
Windows 2000, Windows XP, or Windows Vista users:
1 Click Start Settings Printers or Printers and Faxes.
2 Right-click the Lexmark 2500 Series icon.
3 Click Printing Preferences.
4 Click the Save Settings menu.
5 From the Restore section, select Factory Settings (Defaults).
Note: Factory default settings cannot be deleted.
Learning about the software
18
Loading paper and original documents
Loading paper
1 Make sure:
• You use paper designed for inkjet printers.
• If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing
you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
• The paper is not used or damaged.
• If you are using specialty paper, you follow the instructions that came with it.
• You do not force paper into the printer.
2 Before loading paper the first time, slide the paper guides out toward the edges of the paper support.
3 Load the paper vertically in the center of the paper support, and adjust the paper guides to rest against the edges
of the paper.
Note: To avoid paper jams, make sure the paper does not buckle when you adjust the paper guides.
Loading original documents on the scanner glass
You can scan and then print photos, text documents, magazine articles, newspapers, and other publications. You
can scan a document for faxing.
Note: The maximum scan area for the scanner glass is 216 x 297 mm (8.5 x 11.7 in.).
1 Open the top cover.
Loading paper and original documents
19
2 Place the original document or item facedown on the scanner glass in the lower right corner.
Note: Photos should be loaded as shown.
3 Close the top cover to avoid dark edges on the scanned image.
Loading paper and original documents
20
Printing
Printing a document
1 Load paper.
2 With a document open, click File Print.
3 Click Properties, Preferences, Options, or Setup.
4 Adjust the settings.
5 Click OK.
6 Click OK or Print.
Printing a Web page
You can use the Toolbar to create a printer-friendly version of any Web page.
1 Load paper.
2 Open a Web page using Microsoft Internet Explorer 5.5 or later.
3 If you want to check or change your print settings:
a From the toolbar area, click Lexmark Page Setup.
b Adjust the print settings.
c Click OK.
Note: For additional print setting options, see “Using Print Properties” on page 16.
4 If you want to view the Web page before printing:
a Click Preview.
b Use the toolbar options to scroll between pages, zoom in or out, or select whether to print text and images
or text only.
c Click:
• Print
or
• Close, and continue to step 5.
5 If needed, select a print option from the Toolbar:
• Normal
• Quick
• Black and White
• Text Only
Printing
21
Printing photos or images from a Web page
1 Load paper. For best results, use photo or heavyweight matte paper, with the glossy or printable side facing you.
(If you are not sure which side is the printable side, see the instructions that came with the paper.)
2 Open a Web page with Microsoft Internet Explorer 5.5 or later.
On the Toolbar, the number of photos valid for printing appears next to Photos.
3 If no number appears next to Photos:
a From the Lexmark logo drop-down menu, select Options.
b Select the Advanced tab.
c Select a lower minimum photo size.
d Click OK.
The number of photos valid for printing appears next to Photos.
4 Click Photos.
The Fast Pics dialog appears.
5 If you want to print all the photos or images using the same settings, select the size you want, the blank paper
size in the printer, and the number of copies.
6 If you want to print one photo or image at a time:
a Click the photos or images you do not want to print to deselect them.
b To make common editing changes:
1 Right click the photo or image.
2 Click Edit.
3 Make your selections.
4 Follow the instructions on the screen.
5 When you are finished making changes, click Done.
6 Select the size you want, the blank paper size in the printer, and the number of copies.
7 Click Print Now.
Printing
22
Working with photos
• For best results, use Lexmark Premium Photo Paper or Lexmark Photo Paper.
• To prevent smudging, avoid touching the surface of a printed photo. For best results, remove each printed sheet
individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or
storing.
Retrieving and managing photos
Transferring all photos from a media device using the computer
1 Insert your CD or any photo storage device into the computer.
2 If you are using Windows XP or Windows Vista, a “What do you want Windows to do?” screen will appear.
Click Transfer Photos to your computer using the Lexmark Imaging Studio.
3 Click Automatically save all photos to “My Pictures”.
4 Remove the CD to view your transferred photos in the Photo Library.
Transferring selected photos from a media device using the computer
1 Insert your CD or any photo storage device into the computer.
2 If you are using Windows XP or Windows Vista, a “What do you want Windows to do?” screen will appear.
Click Transfer Photos to your computer using the Lexmark Imaging Studio.
3 Click Select photos to save.
4 Click Deselect All.
5 Click to select the photo(s) you want to transfer.
6 If you want to save the photos to the default folder, click Next.
7 If you want to save the photos in a folder other than the default folder:
a Click Browse.
b Select the folder you want.
c Click OK.
8 If you want to assign a prefix to all of the photos you just transferred, click the check box and enter a name.
9 Click Next.
10 Remove your CD to view your transferred photos in the Photo Library.
Working with photos
23
Printing photos using the computer
Note: To print photos or images from a Web page, see “Printing photos or images from a Web page” on page 22.
Printing photos from the Photo Library
1 Load paper.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 Click View / Print Photo Library.
4 Click the photos you want to print.
5 Click Photo Prints.
6 Change the print settings as necessary.
Notes:
• From the Quality drop-down list, select a print quality.
• From the Paper Size in Printer drop-down list, select the paper size.
• You can also select other photo sizes, and print multiple copies of the photos.
7 Click Print Now.
Printing all photos from a media device using the computer
1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable side,
see the instructions that came with the paper.) For more information, see “Loading paper” on page 19.
2 Insert your CD or any photo storage device into the computer.
3 If you are using Windows XP or Windows Vista, a “What do you want Windows to do?” screen appears. Click
Transfer Photos to your computer using the Lexmark Imaging Studio.
4 Click Select photos to print.
5 Click Print.
6 From the Quality drop-down list, select a copy quality.
7 From the Paper Size in Printer drop-down list, select the paper size.
8 To select multiple prints of a photo, or to select photo sizes other than 4 x 6 in. (10 x 15 cm), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
9 Click Print Now in the bottom right corner of the screen.
10 Remove your CD.
Printing selected photos from a media device using the computer
1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable side,
see the instructions that came with the paper.) For more information, see “Loading paper” on page 19.
2 Insert your CD or any photo storage device into the computer.
Working with photos
24
3 If you are using Windows XP or Windows Vista, a “What do you want Windows to do?” screen appears. Click
Transfer Photos to your computer using the Lexmark Imaging Studio.
4 Click Select photos to print.
5 Click Deselect All.
6 Click to select the photo(s) you want to print.
7 Click Print.
8 From the Quality drop-down list, select a copy quality.
9 From the Paper Size in Printer drop-down list, select the paper size.
10 To select multiple prints of a photo, or to select photo sizes other than 4 x 6 in. (10 x 15 cm), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
11 Click Print Now in the bottom right corner of the screen.
12 Remove the CD.
Printing Photo Packages
1 From the desktop, double-click the Lexmark Imaging Studio icon.
2 Click Photo Packages.
3 Click to select the photos you want to include in your photo package.
4 Click Next.
5 From the Quality drop-down list, select a copy quality.
6 From the Paper Size in Printer drop-down list, select the paper size.
7 To select multiple prints of a photo, or to select photo sizes other than 4 x 6 in. (10 x 15 cm), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
8 Click Print Now in the bottom right corner of the screen.
Creating photo projects
Creating Photo Greeting Cards
1 From the desktop, double-click the Lexmark Imaging Studio icon.
2 Click Photo Greeting Cards.
3 From the Style tab, click to select a style for your greeting card.
4 From the Photo tab, select and drag a photo into the preview pane on the right side of the screen.
5 Click the text area to be able to add text to your photo greeting card.
6 When you have finished editing your text, click OK.
7 If you want to create another photo greeting card using a different style and/or photo, click Add New Card, and
repeat step 3 on page 25 through step 6 on page 25.
8 If you want to print your photo greeting card, select Print your Photo Greeting Card from the Share tab.
Working with photos
25
9 Select the number of copies from the Copies drop-down list.
10 Select the copy quality from the Quality drop-down list.
11 Select the paper size from the Paper Size in Printer drop-down list.
Paper sizes supported Dimensions
A4 210 x 297 millimeters
Letter 8.5 x 11 inches
Greeting cards 4 x 8 inches (10.16 x 20.32 centimeters)
12 Click Print Now.
13 If you want to e-mail your photo greeting card, click E-mail your Photo Greeting Card from the Share tab.
14 From the Send Quality and Speed area of the screen, select the image size.
15 Click Create E-mail to create an e-mail message with your photo greeting card(s) attached.
Creating and viewing a slideshow
1 From the desktop, double-click the Lexmark Imaging Studio icon.
2 Click Slideshow.
3 Click and drag the photos you want to include in the slideshow to the “Photos in Your Slideshow” area.
If you want the photos to appear in a specific order, click the photos in the order you want them to show.
Notes:
• If you want to change the slideshow settings, click the Settings tab.
• If you want to save or print the slideshow, click the Share tab.
4 Click View Show.
Printing an image as a multiple-page poster
1 Load paper.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 From the Printing Creative Tasks area of the Welcome screen, click Poster.
4 If you are scanning a photo:
a Place the photo facedown on the scanner glass.
b Click File Add Photo from Scanner.
5 If you are not scanning a new item, open the folder that contains your photo.
6 Drag the photo to the Print a Multi-Page Poster preview area of the screen.
7 Click Next Step at the bottom of the left pane.
8 From the “Paper size to print poster on” drop-down list, select a paper size.
9 From the “Print Quality for poster” drop-down list, select the print quality.
Working with photos
26
10 From the Poster Size drop-down list, select the poster size.
11 If you want to rotate the poster so that it fits better on the printed pages, click Rotate 90 degrees.
12 Click Print Now in the bottom right corner of the screen.
Working with photos
27
Copying
Copying using the control panel
Making a copy
1 Load paper.
2 Load an original document facedown on the scanner glass.
3 Press to start a color copy or to start a black-and-white copy.
Copying 4 x 6 photos
1 Load a 4 x 6 (10 x 15 cm) photo card with the glossy or printable side facing you. (If you are not sure which side
is the printable side, see the instructions that came with the paper.)
2 Place a photo facedown on the scanner glass in the lower right corner. For more information, see “Loading original
documents on the scanner glass” on page 19.
3 Press .
Copying
28
Copying using the computer
Copying a document using the computer
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 From the left pane of the Welcome screen, click Copy.
4 Select the Document option.
5 Click Start.
6 From the Copies drop-down list, select the number of copies.
7 From the Quality drop-down list, select the copy quality.
8 From the Paper Size in Printer drop-down list, select the paper size.
9 Select whether you want your document printed in Color, Grayscale, or Black and White by clicking the appropriate
option.
10 To adjust the Brightness value, use the Brightness slider.
11 To select a custom print size, enter a number from 25 to 400 in the Print Size box.
You can also make the document fit the page by clicking the Fit to Page option.
12 Click Copy Now in the bottom right corner of the screen.
Copying
29
Copying a photo using the computer
1 Place the photo facedown on the scanner glass.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 From the left pane of the Welcome screen, click Copy.
4 Select Photo.
5 Click Start.
The photo appears in the right pane.
6 From the Quality drop-down list, select the copy quality.
7 From the Paper Size in Printer drop-down list, select the paper size.
8 To select multiple prints of a photo, or to select photo sizes other than 4 x 6 in. (10 x 15 cm), select the options
you want in the table. Use the drop-down list in the last column to view and select other sizes.
9 Click Copy Now in the bottom right corner of the screen.
Copying
30
Scanning
Note: Make sure the printer is connected to a computer, and both the printer and computer are on.
Scanning using the control panel
1 Load an original document facedown on the scanner glass.
2 Press to begin scanning.
The Save Photo dialog appears on your computer screen.
3 If you want to save the scan, click Browse, then select where to save the scanned image.
4 Enter the file name and format you want for the scanned image.
5 Click Save.
Customizing scan settings using the computer
1 From the desktop, double-click the Lexmark Imaging Studio icon.
2 Click Scan.
3 Click Custom Settings.
4 Change the settings as needed.
Setting Options
Color Depth Select either Color, Grey, or Black and White.
Scan Resolution (Dots Per Inch) Select a scan resolution value from the drop-down list.
Size
• You can auto-crop the scanned item. Move the slider to the desired
setting.
• You can select the area to be scanned. Select a paper source from the
drop-down list.
Scanning
31
Setting Options
Select area to be scanned You can select the area to be scanned by choosing a paper size from the
drop-down list.
Convert the image to text with OCR Select this to convert your image to text.
Always use these settings when
scanning
You can make your selections permanent by selecting the check box.
Scanning
32
Faxing
Make sure:
• The printer is connected to a computer that is equipped with a fax modem.
• The computer is connected to a working phone line.
• Both the printer and the computer are turned on.
Sending a fax using the software
You can scan a document to the computer and then fax it to someone using the software.
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 From the left pane of the Welcome screen, click Fax.
4 Select the Document option.
5 Click Start.
6 Enter the recipient information, and then click Next.
Note: A fax number can include up to 64 numbers, commas, periods, and/or these symbols: * # + - ( ).
7 Enter the cover page information, and then click Next.
8 If there are any additional documents that you want to send with your fax, add these now, and then click Next.
9 To send your fax:
• Immediately—Select the Send now option.
• At a scheduled time:
a Select the “Delay sending until” option.
b Set a time and date.
10 If you want a paper copy of your fax, select Print a copy of your fax.
11 Click Send.
Faxing
33
Receiving a fax using the software
1 From the desktop, double-click the Lexmark Imaging Studio icon.
2 From the left pane of the Welcome screen, click Fax.
The Fax Solution Software appears.
3 Click Tools Preferences and Settings.
4 Click the Receiving Faxes tab.
5 From the “Incoming Calls” area, select Automatically.
6 To set the number of telephone rings before the printer automatically receives faxes, select a setting from the
“Rings before pickup” drop-down list.
7 Click OK to save the settings.
Faxing
34
Maintaining the printer
Changing print cartridges
Removing a used print cartridge
1 Make sure the printer is on.
2 Lift the scanner unit.
The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
3 Press down on the cartridge carrier lever to raise the cartridge carrier lid.
4 Remove the used print cartridge.
Note: If you are removing both cartridges, repeat step 3 and step 4 for the second cartridge.
Installing print cartridges
1 If you are installing new print cartridges, remove the sticker and tape from the back and bottom of the cartridges.
1
2
Warning—Potential Damage: Do not touch the gold contact area on the back or the metal nozzles on the
bottom of the cartridges.
Maintaining the printer
35
2 Press down on the cartridge carrier levers to raise the cartridge carrier lids.
3 Insert the black cartridge or the photo cartridge in the left carrier. Insert the color cartridge in the right carrier.
4 Close the lids.
5 Lift the scanner unit, gently push the scanner support towards the cartridge carriers, and carefully lower the
scanner unit until it is completely closed.
6 Load paper.
Maintaining the printer
36
7 Press and hold for three seconds to print an alignment page.
1
2
8 Load the printed alignment page facedown on the scanner glass in the lower right corner, and close the top
cover.
9 Press again to align the cartridge(s).
Note: The scanner unit must be closed to start a new scan, print, copy, or fax job.
Achieving better print quality
Improving print quality
If you are not satisfied with the print quality of a document, make sure you:
• Use the appropriate paper for the document. If you are printing photos or other high quality images, for best
results use Lexmark Premium Photo Paper or Lexmark Photo Paper.
• Use a paper that is a heavier weight or bright white.
• Select a higher print quality.
If the document still does not have the print quality you want, follow these steps:
1 Align the print cartridges. For more information, see “Aligning the print cartridges” on page 37.
If print quality has not improved, continue to step 2.
2 Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on
page 38.
If print quality has not improved, continue to step 3.
3 Remove and reinsert the cartridges. For more information, see “Removing a used print cartridge” on page 35 and
“Installing print cartridges” on page 35.
If print quality has not improved, continue to step 4.
4 Wipe the print cartridge nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and
contacts” on page 39.
If print quality is still not satisfactory, replace the cartridge. For more information, see “Ordering paper and other
supplies” on page 40.
Aligning the print cartridges
1 Load plain paper.
2 Open the Solution Center.
3 From the Maintenance tab, click Align to fix blurry edges.
Maintaining the printer
37
4 Click Print.
1
2
The alignment page prints.
5 Open the top cover of the printer.
6 Place the printed alignment page facedown on the scanner glass in the lower right corner, and then close the
top cover.
7 Press .
After a few seconds, an Alignment Success dialog appears on your computer screen.
8 Click Close.
9 Click Exit.
If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved,
clean the print cartridge nozzles.
Cleaning the print cartridge nozzles
1 Load plain paper.
2 Open the Solution Center. See “Using the Solution Center” on page 15.
3 From the Maintenance tab, click Clean to fix horizontal streaks.
4 Click Print.
A page prints, forcing ink through the print cartridge nozzles to clean them.
5 Print the document again to verify that the print quality has improved.
6 If print quality has not improved, try cleaning the nozzles up to two more times.
Maintaining the printer
38
Wiping the print cartridge nozzles and contacts
1 Remove the print cartridges.
2 Dampen a clean, lint-free cloth with water.
3 Gently hold the cloth against the nozzles for about three seconds, and then wipe in the direction shown.
4 Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and
then wipe in the direction shown.
5 With another clean section of the cloth, repeat step 3 and step 4.
6 Let the nozzles and contacts dry completely.
7 Reinsert the print cartridges.
8 Print the document again.
9 If the print quality does not improve, clean the print nozzles. For more information, see “Cleaning the print
cartridge nozzles” on page 38.
10 Repeat step 9 up to two more times.
11 If print quality is still not satisfactory, replace the print cartridges.
Maintaining the printer
39
Ordering print cartridges
Lexmark 2500 series models (except 2580)
Item Part number
Black cartridge 28A 175
Black cartridge
High yield black cartridge 34 550
Color cartridge 29A 150
Color cartridge
High yield color cartridge 35 500
Photo cartridge 31 Not applicable
1
Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711 (FDIS).
2
Licensed Return Program Cartridge
Lexmark 2580 models
Item Part number
Color cartridge 2
Black cartridge 3
Photo cartridge 31
2
2
28 175
29 150
Average cartridge standard page yield is up to
1
Ordering paper and other supplies
To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com.
Notes:
• For best results, use only Lexmark print cartridges.
• For best results when printing photos or other high-quality images, use Lexmark photo papers.
To order a USB cable (part number 1021294) go to www.lexmark.com.
Paper Paper size
Lexmark Premium Photo Paper
Note: Availability may vary by country or region.
• Letter
• A4
• 4 x 6 in.
• 10 x 15 cm
• L
Maintaining the printer
40
Paper Paper size
Lexmark Photo Paper
• Letter
• A4
• 4 x 6 in.
• 10 x 15 cm
Lexmark PerfectFinishTM Photo Paper
• Letter
• A4
• 4 x 6 in.
• 10 x 15 cm
• L
Note: Availability may vary by country or region.
For information on how to purchase Lexmark Premium Photo Paper, Lexmark Photo Paper, or Lexmark PerfectFinish
Photo Paper in your country or region, go to www.lexmark.com.
Maintaining the printer
41
Troubleshooting
2
1
• “Setup troubleshooting” on page 42
• “Print troubleshooting” on page 44
• “Copy troubleshooting” on page 47
• “Scan troubleshooting” on page 48
• “Fax troubleshooting” on page 50
• “Jams and misfeeds troubleshooting” on page 50
• “Blinking lights on the control panel” on page 53
• “Error messages” on page 54
• “Removing and reinstalling the software” on page 55
Setup troubleshooting
• “Power button is not lit” on page 42
• “Software does not install” on page 42
• “Page does not print” on page 43
Power button is not lit
Check power connection
1 Disconnect the power cord from the wall outlet, and then from the printer.
2 Plug the cord all the way into the power supply on the printer.
3 Plug the cord into an electrical outlet that other electrical devices have been using.
4 If the light is not on, press .
Software does not install
Check your operating
system
Check your system
requirements
The following operating systems are supported: Windows 2000, Windows XP, Windows
Vista, and Mac OS X.
Note: For Windows 2000 users, make sure you are using Service Pack 3 or later.
Check that your computer meets the minimum system requirements listed on the box.
Troubleshooting
42
USB cable may not be
connected
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
Use these steps to install
the printer software
May need to reconnect
power supply
Other software may be
running
The USB port is marked with the
USB symbol.
1 Turn off and then restart your computer.
2 Click Cancel on all New Hardware Found screens.
3 Insert the CD, and then follow the instructions on the computer screen to reinstall
the software.
1 Press to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press to turn the printer on.
1 Close all open software applications.
2 Disable any anti-virus programs.
3 Double-click the My Computer icon.
In Windows XP, click Start to access the My Computer icon.
4 Double-click the CD–ROM drive icon.
5 If necessary, double-click setup.exe.
6 Follow the instructions on the computer screen to install the software.
Software may not be
installed correctly
1 Uninstall the printer software, and then reinstall it. For more information, see
2 If the software still does not install correctly, visit our Web site at
Page does not print
Check the control panel
for any blinking lights
Check power
Paper may not be loaded
correctly
If one of the lights is blinking, see “Blinking lights on the control panel” in the
Troubleshooting chapter of the User's Guide on the CD.
If the light is not on, see “Power button is not lit” on page 42.
Remove and then load paper.
“Removing and reinstalling the software” on page 55.
www.lexmark.com to check for the latest software.
a In all countries or regions except the United States, select your country or
region.
b Click the links for drivers or downloads.
c Select your printer family.
d Select your printer model.
e Select your operating system.
f Select the file you want to download, and then follow the directions on the
computer screen.
Troubleshooting
43
Check ink Check the ink levels, and install new print cartridges if necessary.
Cartridges may have tape
on them
Make sure the printer is
set as the default printer
and is not on hold or
paused.
May need to reconnect
power supply
1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
1
2
3 Reinsert the cartridges.
1 Click:
• In Windows XP Pro: Start Settings Printers and Faxes.
• In Windows XP Home: Start Control Panel Printers and Faxes.
• In Windows 2000 or Windows Vista: Start Settings Printers.
2 Double-click the name of your printer.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
1 Press to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press to turn the printer on.
Software may not be
installed correctly
1 Uninstall the printer software, and then reinstall it. For more information, see
“Removing and reinstalling the software” on page 55.
2 If the software still does not install correctly, visit our Web site at
www.lexmark.com to check for the latest software.
a In all countries or regions except the United States, select your country or region.
b Click the links for drivers or downloads.
c Select your printer family.
d Select your printer model.
e Select your operating system.
f Select the file you want to download, and then follow the directions on the
computer screen.
Print troubleshooting
• “Improving print quality” on page 45
• “Poor text and graphic quality” on page 45
• “Poor quality at the edges of the page” on page 46
• “Print speed is slow” on page 46
Troubleshooting
44
• “Partial document or photo prints” on page 47
• “Photo smudges” on page 47
Improving print quality
Check paper
• Use the appropriate paper for the document. If you are printing photos or other
high-quality images, for best results use Lexmark Premium Photo Paper or Lexmark
Photo Paper.
• Use a paper that is a heavier weight or bright white.
Check print cartridges If the document still does not have the print quality you want, follow these steps:
1 Align the print cartridges. For more information, see “Aligning the print cartridges” on
page 37.
If print quality has not improved, continue to step 2.
2 Clean the print cartridge nozzles. For more information, see “Cleaning the print
cartridge nozzles” on page 38.
If print quality has not improved, continue to step 3.
3 Remove and reinsert the print cartridges. For more information, see “Removing a used
print cartridge” on page 35 and “Installing print cartridges” on page 35.
If print quality has not improved, continue to step 4.
4 Wipe the print nozzles and contacts. For more information, see “Wiping the print
cartridge nozzles and contacts” on page 39.
If print quality is still not satisfactory, replace the print cartridges. For more information,
see “Ordering paper and other supplies” on page 40.
Poor text and graphic quality
• Blank pages
• Dark print
• Faded print
• Incorrect colors
• Light and dark bands in print
Check ink
Review steps to
improve print quality
Check the ink levels, and install new print cartridges if necessary.
See “Improving print quality” on page 37.
• Skewed lines
• Smudges
• Streaks
• White lines in print
Troubleshooting
45
Remove sheets as they
are printed
To avoid ink smudging when you are workin g with the following media, remove each sheet
as it exits, and allow it to dry:
• Documents with graphics or images
• Photo paper
• Heavyweight matte or glossy paper
• Transparencies
• Labels
• Envelopes
• Iron-on transfers
Note: Transparencies may take up to 15 minutes to dry.
Use a different brand of
paper
Check paper condition Use only new, unwrinkled paper.
Software may not be
installed correctly
Each paper brand accepts ink differently and prints with color variations. If you are printing
photos or other high-quality images, for best results use Lexmark Premium Photo Paper
or Lexmark Photo Paper.
For more information, see “Software may not be installed correctly” on page 43.
Poor quality at the edges of the page
Check minimum print
settings
Select the Borderless
print feature
Unless you are using the borderless feature, use these minimum print margin settings:
• Left and right margins:
– 6.35 mm (0.25 in.) for letter size paper
– 3.37 mm (0.133 in.) for all paper sizes except letter
• Top margin: 1.7 mm (0.067 in.)
• Bottom margin: 12.7 mm (0.5 in.)
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print Layout.
4 Click Borderless.
Be sure paper size
matches the printer
setting
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Paper Setup.
4 Check the paper size.
Print speed is slow
Maximize computer
processing speed
Add memory Consider purchasing more RAM.
Close all applications not in use.
Try minimizing the number and size of graphics and images in the document.
Remove as many unused fonts as possible from your system.
Troubleshooting
46
Select a lower print
quality
1 From the software application, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Quality/Copies.
4 From the Quality/Speed area, select a lower print quality.
Software may not be
installed correctly
For more information, see “Software may not be installed correctly” on page 43.
Partial document or photo prints
Check document
placement
Check paper size Make sure the paper size being used matches the size you selected.
Make sure the document or photo is loaded facedown on the scanner glass in the lower
right corner.
Photo smudges
Photo smudges To prevent smudging, avoid touching the surface of a printed photo. For best results,
remove each printed sheet individually from the paper exit tray, and allow the prints to dry
at least 24 hours before stacking, displaying, or storing.
Copy troubleshooting
• “Copier does not respond” on page 47
• “Scanner unit does not close” on page 47
• “Poor copy quality” on page 48
• “Partial document or photo copies” on page 48
Copier does not respond
Check the control panel
for any blinking lights
Check power
Software may not be
installed correctly
If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.
If the light is not on, see “Power button is not lit” on page 42.
For more information, see “Software may not be installed correctly” on page 44.
Scanner unit does not close
Check for obstructions
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Troubleshooting
47
Poor copy quality
• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
• Dark print
Check the control
panel for any blinking
lights
Check ink Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Review steps to
improve print quality
Check quality of
original document
Are you scanning from
photo or glossy paper,
a magazine, or a
newspaper?
If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.
See “Improving print quality” on page 37.
If the quality of the original document is not satisfactory, try using a clearer version of the
document or image.
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper,
see “Removing image patterns from photos, magazines, or newspapers” in the “Scanning”
chapter of the User's Guide on the CD.
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower
right corner.
Partial document or photo copies
Check document
placement
Check paper size Make sure the paper size being used matches the size you selected.
Make sure the document or photo is loaded facedown on the scanner glass in the lower
right corner.
Scan troubleshooting
• “Scanner does not respond” on page 49
• “Scan was not successful” on page 49
• “Scanning takes too long or freezes the computer” on page 49
• “Poor scanned image quality” on page 50
• “Partial document or photo scans” on page 50
Troubleshooting
48
Scanner does not respond
Check the control panel
for any blinking lights
Check power
Make sure the printer is set
as the default printer and
is not on hold or paused.
If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.
If the light is not on, see “Power button is not lit” on page 42.
1 Click:
• In Windows XP Pro: Start Settings Printers and Faxes.
• In Windows XP Home: Start Control Panel Printers and Faxes.
• In Windows 2000: Start Settings Printers.
2 Double-click the name of your printer.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
Software may not be
installed correctly
For more information, see “Software may not be installed correctly” on page 44.
Scan was not successful
USB cable may not be
connected
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
Reboot computer Turn off and then restart your computer.
Software may not be
installed correctly
For more information, see “Software may not be installed correctly” on page 44.
USB symbol.
Scanning takes too long or freezes the computer
Other software may be
running
Change the scanning
resolution to a lower
value
Close all programs not being used.
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 From the left pane of the Welcome screen, click Scan.
4 Click Custom Settings.
5 Select a lower scan resolution.
6 Click Start.
Troubleshooting
49
Poor scanned image quality
Check the control panel
for any blinking lights
Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with
Adjust the quality of the
scan
If one of the lights is blinking, see “Blinking lights on the control panel” on page 53.
water.
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Lexmark Imaging Studio icon.
3 From the left pane of the Welcome screen, click Scan.
4 Click Custom Settings.
5 Select a higher scan resolution.
6 Click Start.
Review steps to improve
print quality
Are you scanning from
photo or glossy paper, a
magazine, or a
newspaper?
Check quality of original
document
Check document
placement
See “Improving print quality” on page 37.
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper,
see “Removing image patterns from photos, magazines, or newspapers” in the
“Scanning” chapter of the User's Guide on the CD.
If the quality of the original document is not satisfactory, try using a clearer version of
the document or image.
Make sure the document or photo is loaded facedown on the scanner glass in the lower
right corner.
Partial document or photo scans
Check document
placement
Check paper size Make sure the paper size being used matches the size you selected.
Make sure the document or photo is loaded facedown on the scanner glass in the lower
right corner.
Fax troubleshooting
Review the fax checklist Make sure:
• The printer is connected to a computer that is equipped with a fax modem.
• The computer is connected to a working phone line.
• Both the printer and the computer are turned on.
For additional help when you are using a fax application, see the documentation that
came with the fax application.
Jams and misfeeds troubleshooting
• “Paper jams” on page 51
• “Paper or specialty media misfeeds” on page 51
Troubleshooting
50
• “Printer does not feed paper, envelopes, or specialty media” on page 52
• “Banner paper jams” on page 52
Paper jams
Is the jam in the paper
support?
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Is the jam in the printer? To automatically eject the paper:
1 Press to turn off the printer.
2 Press again to turn the printer back on.
The paper automatically ejects from the printer.
To manually remove the paper:
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together, try the following solutions.
Check paper
condition
Check paper loading
Use only new, unwrinkled paper.
• Load a smaller amount of paper into the printer.
• Load paper with the print side facing you. (If you are not sure which side is the printable
side, see the instructions that came with the paper.)
For information about maximum loading amounts per paper type and specific loading
instructions for supported paper and specialty media, see “Loading various paper types” in
the “Loading paper and original documents” chapter of the User's Guide on the CD.
Remove each page as
it is printed
Adjust the paper
guides
Remove each page as it exits, and let it dry completely before stacking.
Adjust the paper guides:
• When using media less than 8.5 inches wide
• To rest against the edges of the paper or media, making sure it does not buckle
Troubleshooting
51
Printer does not feed paper, envelopes, or specialty media
Check for paper jams Check for and clear any paper jams. For more information, see “Paper jams” on page 51.
Check media loading
• Verify that the specialty media is loaded correctly. For more information, see “Loading
various paper types” in the “Loading paper and original documents” chapter of the
User's Guide on the CD.
• Try loading one page, envelope, or sheet of specialty media at a time.
Make sure the printer is
set as the default
printer and is not on
hold or paused
1 Click:
• For Windows XP Pro: Start Settings Printers and Faxes.
• For Windows XP Home: Start Control Panel Printers and Faxes.
• For Windows 2000: Start Settings Printers.
2 Double-click the name of your printer.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
Banner paper jams
Clear banner paper
jams
Review banner
printing checklist
1 Press to turn off the printer.
2 Remove the jammed banner paper from the printer.
• Use only the number of sheets needed for the banner.
• Select the following settings to enable the printer to feed paper continuously without
jamming:
1 With a document open, click File Print.
2 Click Properties, Preferences, Options, or Setup.
3 Select the Paper Setup tab.
4 From the Paper Size area, select Banner.
5 Select Letter Banner or A4 Banner as the paper size.
6 Select Portrait or Landscape.
7 Click OK.
8 Click OK or Print.
Troubleshooting
52
Blinking lights on the control panel
blinks rapidly
blinks slowly
The printer may:
• be out of paper in the middle of a print or copy job.
1 Load more paper. See “Loading paper” on page 19.
2 Press to continue printing or copying.
• have a paper jam.
1 Clear the paper jam. For more information, see “Jams and misfeeds
troubleshooting” on page 50.
2 Press .
The print cartridge carriers are stuck.
1 Raise the scanner unit.
2 Remove any objects blocking the path of the cartridge carriers.
3 Make sure the cartridge carrier lids are closed.
4 Lift the scanner unit, gently push the scanner support towards the cartridge
carriers, and carefully lower the scanner unit until it is completely closed.
light is blinking
light is on
light is blinking
light is on
5 Press .
If
is still blinking slowly:
1 Raise the scanner unit again.
2 Reinstall the print cartridges. For more information, see “Installing print
cartridges” on page 35.
The color print cartridge needs to be replaced soon.
To order supplies, see “Ordering paper and other supplies” on page 40.
The color print cartridge needs to be replaced immediately.
Replace the color print cartridge with a new one. For more information, see
“Changing print cartridges” on page 35.
The black (or photo) print cartridge needs to be replaced soon.
To order supplies, see “Ordering paper and other supplies” on page 40.
The black (or photo) print cartridge needs to be replaced immediately.
Replace the black (or photo) print cartridge with a new one. For more information,
see “Changing print cartridges” on page 35.
Troubleshooting
53
Error messages
These messages appear on your computer screen.
Cartridge Alert
Black cartridge
replacement required
Color cartridge
replacement required
One of the print cartridges needs to be replaced soon.
Replace the print cartridge with a new cartridge. For more information, see
“Removing a used print cartridge” on page 35 and “Installing print cartridges” on
page 35.
To order supplies, click Order Ink on your computer screen. You can also see
“Ordering paper and other supplies” on page 40.
A new black (or photo) print cartridge needs to be installed.
If available, click the Continue button on your computer screen to print using the
color print cartridge. (The Continue button is available only at the beginning of a
print job.)
Note: A variable amount of ink remains in the black (or photo) print cartridge.
Follow these steps to replace the black (or photo) print cartridge in your printer:
1 Cancel the print job if not already canceled.
2 Replace the black (or photo) print cartridge with a new cartridge. For more
information, see “Removing a used print cartridge” on page 35 and “Installing
print cartridges” on page 35.
3 Print again.
To order supplies, click Order Ink on your computer screen. You can also see
“Ordering paper and other supplies” on page 40 in this guide.
A new color print cartridge needs to be installed.
If available, click the Continue button on your computer screen to print using the
black (or photo) print cartridge. (The Continue button is available only at the
beginning of a print job.)
Note: A variable amount of ink remains in the color print cartridge.
Follow these steps to replace the color print cartridge in your printer:
1 Cancel the print job if not already canceled.
2 Replace the color print cartridge with a new cartridge. For more information,
see “Removing a used print cartridge” on page 35 and “Installing print
cartridges” on page 35.
3 Print again.
To order supplies, click Order Ink on your computer screen. You can also see
“Ordering paper and other supplies” on page 40 in this guide.
Troubleshooting
54
Black and Color
cartridge
replacement required
New print cartridges need to be installed.
The print job has been canceled.
Note: A variable amount of ink remains in the black (or photo) and color print
cartridges.
1 Replace the print cartridges with new cartridges. For more information, see
“Removing a used print cartridge” on page 35 and “Installing print cartridges”
on page 35.
2 Print again.
To order supplies, click Order Ink on your computer screen. You can also see
“Ordering paper and other supplies” on page 40 in this guide.
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
1 Click Start Programs or All Programs Lexmark 2500 Series.
2 Select Uninstall.
3 Follow the instructions on the computer screen to remove the printer software.
4 Restart the computer before reinstalling the printer software.
5 Click Cancel on all New Hardware Found screens.
6 Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Note: If the install screen does not appear automatically after you restart your computer, click Start Run, and then
type D:\setup, where D is the letter of your CD-ROM drive.
Troubleshooting
55
Index
Numerics
4x6 color copy button 28
A
Advanced tab 16
aligning cartridges
using the control panel 37
aligning print cartridges 37
B
banner paper jams 52
Black and Color cartridge
replacement required 54
Black cartridge replacement
required 54
blinking lights on the control
panel 53
box contents 9
buttons, control panel
4x6 color copy 28
4x6 Copy 12
Black Copy 12
Cancel 12
Color Copy 12
Paper Feed 12
Power 12
Scan 12
buttons, Lexmark Imaging Studio
Copy 13
E-mail 13
Fax 13
Photo Greeting Cards 13
Photo Packages 13
Poster 13
Scan 13
Slideshow 13
Transfer Photos 13
using 13
View / Print Photo Library 13
C
Cartridge Alert 54
cartridge, print
cleaning 38
cartridges, aligning
using the control panel 37
cartridges, print
aligning 37
installing 35
ordering 40
removing 35
wiping 39
CD
printing all photos 24
printing selected photos using the
computer 24
transferring all photos using the
computer 23
transferring selected photos using
the computer 23
cleaning print cartridge nozzles 38
Color cartridge replacement
required 54
color ink light
blinking 53
on 53
color ink light is blinking 53
color ink light is on 53
Contact Information tab 16
contents, box 9
control panel 10
blinking lights 53
using 12
copier does not respond 47
Copy button 13
copy troubleshooting
copier does not respond 47
partial document or photo
copies 48
poor copy quality 48
scanner unit does not close 47
copying 28
4x6 photos 28
copying a document 29
copying a photo 30
creating and viewing slideshow 26
Custom scan settings 31
D
document
copying 29
documents
faxing using the software 33
loading on the scanner glass 19
printing 21
E
error messages troubleshooting
Black and Color cartridge
replacement required 54
Black cartridge replacement
required 54
Cartridge Alert 54
Color cartridge replacement
required 54
E-mail button 13
F
fax
receiving using the software 34
Fax button 13
fax troubleshooting 50
faxing
using the software 33
finding
information about printer 5
publications 5
Web site 5
H
How To tab 15
I
Imaging Studio
creating and viewing
slideshow 26
improving print quality 37
information, finding about
printer 5
ink levels, checking 15
ink, ordering 15
installing
print cartridges 35
printer software 55
J
jams and misfeeds troubleshooting
banner paper jams 52
paper jam in paper support 51
paper jam in printer 51
Index
56
paper or specialty media
misfeeds 51
printer does not feed paper,
envelopes, or specialty media 52
L
Lexmark Imaging Studio buttons
Copy 13
E-mail 13
Fax 13
Photo Greeting Cards 13
Photo Packages 13
Scan 13
Slideshow 13
Transfer Photos 13
using 13
View / Print Photo Library 13
Lexmark Imaging Studio, using 13
loading
documents on the scanner
glass 19
paper 19
photos on the scanner glass 19
M
magazine articles, loading on the
scanner glass 19
Maintenance tab 15
media device
printing all photos using the
computer 24
printing selected photos using the
computer 24
mono ink light
blinking 53
on 53
mono ink light is blinking 53
mono ink light is on 53
N
newspapers, loading on the scanner
glass 19
O
ordering supplies 40
P
page does not print 43
paper exit tray 10
paper feed button
blinking 53
paper feed button is blinking 53
paper guide 10
paper jam
in paper support 51
in printer 51
paper or specialty media
misfeeds 51
paper support 10
paper, loading 19
partial document or photo
copies 48
partial document or photo
prints 47
partial document or photo
scans 50
parts
control panel 10
paper exit tray 10
paper guide 10
paper support 10
power supply port 11
print cartridge carrier 11
scanner glass 10
scanner support 11
scanner unit 11
top cover 10
USB port 11
Photo Greeting Cards button 13
Photo Library
printing photos 24
Photo Packages 25
Photo Packages button 13
photos
copying 30
copying 4x6 photos 28
loading on the scanner glass 19
printing all photos from a media
device using the computer 24
printing from a Web page 22
printing from the Photo
Library 24
printing selected photos from a
media device using the
computer 24
saving all photos from CD using
the computer 23
saving selected photos from CD
using the computer 23
smudges 47
transferring all photos from CD
using the computer 23
transferring selected photos from
CD using the computer 23
poor copy quality 48
poor quality at the edges of the
page 46
poor scanned image quality 50
poor text and graphic quality 45
Poster 26
Poster button 13
power button is not lit 42
power supply port 11
print cartridge
cleaning 38
print cartridge carrier 11
print cartridge nozzles,
cleaning 38
print cartridges
aligning 37
installing 35
ordering 40
removing 35
wiping 39
print cartridges, ordering 15
Print Properties
using 16
print quality, improving 37
print speed is slow 46
print troubleshooting
improving print quality 45
partial document or photo
prints 47
poor quality at the edges of the
page 46
poor text and graphic quality 45
print speed is slow 46
printer does not feed paper,
envelopes, or specialty media 52
printer software
reinstalling 55
removing 55
using 13
printer software settings
resetting to defaults 18
Printer Status dialog 15
printing
all photos from a media device
using the computer 24
document 21
Photo Packages 25
photos from the Photo Library 24
Index
57
Poster 26
selected photos from a media
device using the computer 24
Web page 21
Web page, photos only 22
publications, finding 5
R
receiving a fax
using the software 34
removing print cartridges 35
S
safety information 2
saving
all photos from CD using the
computer 23
selected photos from CD using the
computer 23
scan
customizing settings 31
Scan button 13
scan troubleshooting
partial document or photo
scans 50
poor scanned image quality 50
scan was not successful 49
scanner does not respond 49
scanning takes too long or freezes
the computer 49
scan was not successful 49
scanner does not respond 49
scanner glass 10
loading documents 19
scanner support 11
scanner unit 11
scanner unit does not close 47
scanning
saving scanned image 31
using the control panel 31
scanning takes too long or freezes
the computer 49
setup troubleshooting
page does not print 43
power button is not lit 42
software does not install 42
slideshow
creating and viewing 26
software
Lexmark Imaging Studio 13
Print Properties 16
removing and reinstalling 55
Solution Center 15
Toolbar 16
using 13
software does not install 42
software settings, printer
resetting to defaults 18
Solution Center
Advanced tab 16
Contact Information tab 16
How To tab 15
Maintenance tab 15
opening 15
Printer Status dialog 15
Troubleshooting tab 15
using 15
supplies, ordering 40
T
Toolbar
printing a Web page 21
printing only the photos from a
Web page 22
using 16
top cover 10
Transfer Photos button 13
transferring photos
from CD using the computer 23
Troubleshooting tab 15
troubleshooting, copy
copier does not respond 47
partial document or photo
copies 48
poor copy quality 48
scanner unit does not close 47
troubleshooting, error messages
Black and Color cartridge
replacement required 54
Black cartridge replacement
required 54
Cartridge Alert 54
Color cartridge replacement
required 54
troubleshooting, fax 50
troubleshooting, jams and
misfeeds
banner paper jams 52
paper jam in paper support 51
paper jam in printer 51
paper or specialty media
misfeeds 51
printer does not feed paper,
envelopes, or specialty media 52
troubleshooting, print
improving print quality 45
partial document or photo
prints 47
poor quality at the edges of the
page 46
poor text and graphic quality 45
print speed is slow 46
troubleshooting, scan
partial document or photo
scans 50
poor scanned image quality 50
scan was not successful 49
scanner does not respond 49
scanning takes too long or freezes
the computer 49
troubleshooting, setup
page does not print 43
power button is not lit 42
software does not install 42
U
USB port 11
V
View / Print Photo Library
button 13
W
Web page
printing 21
printing only the photos 22
Web site
finding 5
Index
58
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