Lexmark X215 MFP Service manual

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Lexmark X215 MFP

• Table of Contents

• Start Diagnostics

• Safety and Notices

• Trademarks

4038-001

•Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

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Edition: March 24, 2006 The following paragraph does not apply to any country where such provisions are

inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Lexmark, and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

All other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.

U.S.A. P/N 12G9321

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Laser notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii

Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Machine features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Print materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Cleaning the machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Cleaning the outside of the machine. . . . . . . . . . . . . . . . . . . . 1-5

Cleaning the inside of the machine. . . . . . . . . . . . . . . . . . . . . 1-6

Cleaning the scan unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Cleaning the photoconductor drum. . . . . . . . . . . . . . . . . . . . . 1-9

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Error message table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Paper feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Printing and copying problems . . . . . . . . . . . . . . . . . . . . . . . 2-13

Scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Faxing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19

Print quality checks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Configuration modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Clear All Memory mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Clear Count mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Dial mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Error Rate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Modem Speed mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Park CCD module mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Print Properties mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Send Level mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

System Settings Report mode . . . . . . . . . . . . . . . . . . . . . . . . 3-8

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Machine tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

DRAM Memory test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9

Modem Protocol Log test. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Modem test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Motor, Fan, Solenoid test. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11

Operator Panel Button test. . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Operator Panel test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Printhead test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Print Quality Pages test . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

ROM Memory test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Scanner CCD Module and Motor test . . . . . . . . . . . . . . . . . .3-17

Sensor test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Customizing settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Darkness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Automatic document feed (ADF) removals . . . . . . . . . . . . . .4-17

CCD module assembly removal. . . . . . . . . . . . . . . . . . . . . . .4-19

Fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31

Fuser removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

HVPS contact removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-33

LVPS / HVPS card removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-34

Main drive assembly removal . . . . . . . . . . . . . . . . . . . . . . . . .4-37

Main paper feed roller removal . . . . . . . . . . . . . . . . . . . . . . . .4-39

Main feed roller solenoid removal . . . . . . . . . . . . . . . . . . . . .4-42

Manual paper feed sensor actuator removal . . . . . . . . . . . . .4-45

Modem card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-47

Operator panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-50

Paper empty sensor actuator removal . . . . . . . . . . . . . . . . . .4-52

Paper feed sensor actuator removal . . . . . . . . . . . . . . . . . . .4-54

Paper tray feed roller removal . . . . . . . . . . . . . . . . . . . . . . . .4-56

Paper tray pick roller assembly removal . . . . . . . . . . . . . . . .4-57

Paper tray solenoid removal. . . . . . . . . . . . . . . . . . . . . . . . . .4-61

Printhead removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63

Scanner assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-64

Scanner card assembly removal . . . . . . . . . . . . . . . . . . . . . .4-68

Scanner assembly cushion removal. . . . . . . . . . . . . . . . . . . .4-71

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Scanner assembly hinge removal. . . . . . . . . . . . . . . . . . . . . 4-72

System board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-73

Transfer roll removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-76

Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

EP rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

HVPS / LVPS card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Operator panel card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Scanner card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

ADF paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Printer engine paper path/paper jams. . . . . . . . . . . . . . . . . . 5-15

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Assembly 1: Scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Assembly 2: Main assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Assembly 3: Frame assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1

Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-5

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Laser notices

The following laser notice labels may be affixed to this printer as shown.

Laser advisory label

With the middle cover removed, the laser advisory label is affixed to the top of the printhead.

Laser notices vii

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Class 1 Laser Statement label

The Class 1 laser label is located on the rear of the machine. Example:

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Laser notice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

Laser

Der Drucker erfüllt gemäß amtlicher Bestätigu n g der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die die Klasse I überste igen würde, Menschen keinesfalls erreicht.

Laser notices ix

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Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Class e I.

Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .

Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1.

I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe

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Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser su perior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser A impressora está certificada nos E.U.A. em conformidade com os

requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 60825-1.

Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprim en to de ond a en tr e 77 0 e 79 5 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.

Laser notices xi

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Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.

Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.

Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

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Huomautus laserlaitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.

Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770795 nanometer . Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utfö rs av användaren eller annan föreskriven serviceåtgärd.

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Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.

Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 60825-1.

Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

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Japanese Laser Notice

Chinese Laser Notice

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Laser notices xv

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Korean Laser Notice

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Safety information

• The safety of this product is based on testing and approvals of

the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.

• The maintenance information for this product has been

prepared for use by a professional service person and is not intended to be used by others.

• There may be an increased risk of electric shock and personal

injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.

• CAUTION: When you see this symbol, there is a

danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

Consignes de sécurité

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• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit

s'adressent uniquement à un personnel de maintenance qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter

certains risques électriques, le personne l d'en tr et ien qu alifié devra prendre toutes les précautions nécessaires.

• ATTENTION : Ce symbole indique la présence

d'une tension dangereuse dans la partie du produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le pr oduit reste sous tension.

Safety information xvii

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Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione

del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.

• Le informazioni riguardanti la manutenzione di questo prodotto

sono indirizzate soltanto al personale di assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.

• ATTENZIONE: Questo simbolo indica la presenza

di tensione pericolosa nell'area del prodotto. Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.

Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und

Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind

ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des

Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verl etzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

• ACHTUNG: Dieses Symbol weist auf eine

gefährliche elektrische Spannung hin, die in diesem Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.

xviii Service Manual

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y

aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.

• La información sobre el mantenimiento de este producto está

dirigida exclusivamente al personal cualificado de mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños

personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

• PRECAUCIÓN: este símbolo indica que el voltaje

de la parte del equipo con la que está trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.

Informações de Segurança

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• A segurança deste produto baseia-se em testes e aprovações

do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.

• As informações de segurança relativas a este produto

destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a

desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.

• CUIDADO: Quando vir este símbolo, existe a

possível presença de uma potencial tensão perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária.

Safety information xix

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Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i

aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest producte està

orientada exclusivament a professionals i no està destinada a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar

durant el procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

• PRECAUCIÓ: aquest símbol indica que el voltatge

de la part de l'equip amb la qual esteu treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

xx Service Manual

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Preface

This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General information contains a general description of the printer and the maintenance approach used to repair it. Spec ial tools and test equipment are listed, as well as general environmental and safety instructions.

2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.

4. Repair information provides instructions for making printer adjustments and removing and installing FRUs.

5. Connector locations uses illustrations to identify the connector locations and test points on the printer.

6. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems.

7. Parts catalog contains illustrations and part numbers for individual FRUs.

Definitions

Note: A note provides additional information. Warning: A warning identifies something that might damage the

product hardware or software. CAUTION: A caution identifies something that might cause a

servicer harm.

CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

xxii Service Manual

1. General information

The Lexmark™ X215 MFP is a compact multifunction printer that offers scanning, printing, copying, and faxing.

4038-001

Machine features

Print speeds up to 17 ppm Print

resolution up to 600 x 600 dpi

aper tray capacity up to 250—sheets

ront output bin 150—sheet capacity

F M

anual bypass paper feeder one page at a time

utomatic document feeder

(ADF)

Compatible with various

operating systems

30—sheet capacity

Windows 98, Windows NT 4.0, Windows 2000, and Windows XP

General information 1-1

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Print materials

Always use print materials that meet the guidelines for use with this machine. Using print materials not recommended may cause paper jams or print quality problems.

Selecting print materials

Size (mm/in.)

Plain paper

Letter (215.9 x 279/8.5 x 11) A4 (210 x 297/8.27 x 11.69) Folio (215.9 x 330.2/8.5 x 13) Legal (215.9 x 355.6/8.5 x 14) Executive (184.2 x 266.7/7.25 x 10.5) B5 (182 x 257/7.2 x 10)

A5 (148 x 210/5.83 x 8.27) A6 (105 x 148/4.13 x 5.88)

Envelopes

No.9 (98.4 x 225.4/3.88 x 8.88) No.10 (104.8 x 241.3/4.12 x 9.5) DL (110 x 220/4.33 x 8.66) C5 (162 x 229/6.38 x 9.02) C6 (114 x 162/4.49 x 6.38) B5 (176 x 250/6.93 x 9.84) No.7 3/4 (98.4 x 190.4/3.88 x 5.83)

Labels

Letter (215.9 x 279/8.5 x 11) A4 (210 x 297/8.27 x 11.69)

Transparency films

Letter (215.9 x 279/8.5 x 11) A4 (210 x 297/8.27 x 11.69)

Input source/capacity

Paper tray

Yes/250 Yes/1

No/0 Yes/1

Bypass

feeder

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Input source/capacity

Size (mm/in.)

Paper tray

Card stocks

A6 card (105 x 148/4.13 x 5.88) Post Card (101.6 x 152.4/4 x 6) Hagaki (100 x 148/3.94 x 5.83)

Maximum capacity may be reduced depending on paper thickness.

Media must be fed one sheet at a time through manual bypass.

No/0 Yes/1

Paper and speciality media guidelines

When selecting or loading paper, envelopes, transparencies, or other specialty media, keep these guidelines in mind:

• Attempting to print on damp, curled, wrinkled, or to rn pape r ca n

cause paper jams and poor print quality.

• Use only high quality, copier grade paper. Avoid paper with

embossed lettering, perforations, or texture that is too smooth or too rough.

• Store paper in its ream wrapper until ready to use. Place

cartons on pallets or shelves, not on the floor. Do not place heavy objects on top of the paper, whether it is packaged or loose. Keep it away from moisture, or other conditions that could cause it to wrinkle or curl.

• During storage, you should use moisture-proof wrap, such as a

plastic container or bag, to prevent dust and moisture from contaminating your paper.

Bypass

feeder

• Always use paper and other materials that conform with those

listed in “Selecting print materials” on page 1-2.

• Use only well-constructed envelopes with sharp, well creased

folds.

• Do not use envelopes with clasps and snaps.

• Do not use envelopes with windows, coated lining, self-

adhesive seals, or other synthetic materials.

• Do not use damaged or poorly made envelopes.

General information 1-3

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• Load specialty media one sheet at a time.

• Use only materials recommended for use with laser printers.

• To prevent specialty media, such as transparencies and label

sheets, from sticking togeth er, remove each sheet from the output tray as it is printed.

• Place transparencies on a flat surface after removin g them from

the machine.

• Do not leave transparencies in the paper tray for long per iods of

time. Dust and dirt may accumulate on the film, resulting in spotty printing.

• To avoid smudging caused by fingerprints, handle

transparencies and coated paper carefully.

• To avoid fading, do not expose the printed transparencies to

prolonged sunlight.

• Store unused materials at temperatures between 59

F (15

C to 30o C). The relative humidity should be between

10% and 70%.

• The laser printing process heats paper to high temperatures of

180° C (356° F). Use only paper able to withstand these temperatures without discoloring, bleeding, or releasing hazardous emissions. Check with the manufacturer or vendor to determine whether the paper chosen is acceptable for laser printers.

• Verify that label adhesive materials can tolerate a fusing

temperature of 180

C (356o F) for 0.1 second.

F and 86o

• Make sure there is no exposed adhesive materia l be twe en

labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also damage machine components.

• Do not load a sheet of labels through the machine more than

once. The adhesive backing is designed for only on e pa ss through the machine.

Note: Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or damaged.

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Cleaning the machine

To maintain print quality, follow these cleani ng procedures each time the toner cartridge is replaced or if print quality problems occur.

• Do not put water directly onto any part of the machine.

• Do not use ammonia-based cleaners or volatile solvents,

such as thinner, on the printer.

• While cleaning the inside of the machine, be careful not to

touch the transfer roller located under the toner cartridge . Oil from your fingers can affect print quality.

Cleaning the outside of the machine

Wipe the outside surface of the machine with a soft, clean, lint-free cloth. If you dampen the cloth slightly with water , be careful not to let any water drip onto or inside the machine.

General information 1-5

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Cleaning the inside of the machine

During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing.

1. Turn the machine off, unplug the power cord, and then wait for the machine to cool down.

2. Open the front cover and remove the toner cartridge.

CAUTION: Do not touch the photoconductor drum located on the

bottom of the toner cartridge.

3. Place the toner cartridge on a clean, dry surface.

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4. With a dry, lint-free cloth, wipe away any dust and spilled toner from the toner cartridge area and the toner cartridge cavity.

Warning:

• To prevent damage to the toner cartridge, do not expose it to

light for more than a few minutes. Cover it with a piece of paper, if necessary.

• Do not touch the black transfer roller.

5. Reinsert the toner cartridge and close the cover.

6. Plug in the power cord and turn the machine on.

General information 1-7

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Cleaning the scan unit

Keeping the scan unit clean helps ensure the best po ss ible cop ies .

1. Slightly dampen a soft, lint-free cloth or paper towel with water.

2. Open the document cover.

3. Wipe the surfaces of the document glass and ADF until they are clean and dry.

4. Wipe the underside of the white document cover and white sheet until it is clean and dry.

5. Close the document cover.

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Cleaning the photoconductor drum

If there are streaks or spots on your print, the photoconductor drum may require cleaning. The operator panel menu includes a Clean Drum option that may help to improve the print quality.

To clean the photoconductor drum:

1. Make sure paper is loaded.

2. Press Menu until MACHINE SETUP appears on the top line of the display, and then press Select.

3. Press the scroll button until CLEAN DRUM appears on the bottom line of the display, and then press Select.

The machine prints out a cleaning page. Toner particles on the photoconductor surface are affixed to the paper.

If the problem persists, repeat these steps. If the photoconductor drum has been cleaned several times and the

problem is still unresolved, install a new toner cartridge.

Maintenance approach

The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error messages, and diagnostic aids to determine the printer problem and repair the failure. After you complete the repair, perform tests as needed to verify the repair.

Tools

The removal and adjustment procedures require the following tools and equipment:

• Analog or digital multimeter

• Pliers: diagonal and needle-nose

• Screwdrivers: #1 and #2 Phillips

• Cotton swab

When you make voltage readings, always use frame ground unless another ground is specified.

General information 1-9

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Abbreviations

ADF Automatic document feed BPS Bits per second CCD Charge-coupled device CCITT International consultative committee on telephone

and telegraphy dB Decibel DPI Dots per inch DRAM Dynamic random access memory EP Electrophotographic process ESD Electrostatic discharge FRU Field replaceable unit HSYNC HVPS High voltage power supply Kbps Kilobits per second LCD Liquid crystal display LED Light-emitting diode LSU Laser scan unit LVPS Low voltage power supply OPC Optical photoconductor drum PC Photoconductor PTL Pre—transfer LED RH Relative humidity ROM Read only memory USB Universal serial bus V ac Volts alternating current V dc Volts direct current

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2. Diagnostic information

Start

CAUTION: NEVER manually actuate or disable the top cover

interlock switch and the printhead shutter actuator at the same time. To perform some of the service checks and tests, such as troubleshooting paper feed problems, you need to actuate the top cover interlock switch with the covers opened or removed and power applied to the machine. It is important for personal safety that you DO NOT , FOR ANY REASON, disable the printhead shutter actuator when power is on.

Remove power from the printer before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer.

Use the error message table, and symptom table in this chapter to determine the corrective action necessary to repair a malfunctioning printer.

The LCD on the operator panel can indicate an error message. See the “Error message table” on page 2-2 to determine the meaning of the message and what corrective action to take.

If the printer does not have an error message, go to the “Symptom

table” on page 2-10. Locate the symptom and take appropriate

action to correct the problem.

Diagnostic information 2-1

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Error message table

Clearing display messages:

Display Meaning Solution

Bypass Jam Paper was sensed at

the manual bypass sensor, but not at the main paper feed/toner cartridge present sensor.

• Load paper in the manual bypass or remove the jam from the manual bypass.

• Make sure the main paper feed/toner cartridge present sensor actuator is not broken, improperly installed or stuck with paper debris.

• Perform the “Sensor

test” on page 3-17

to check proper operation of the sensor.

• If the sensor works properly, the problem is likely associated with the system board.

• If the paper path and sensor actuator are clear and working properly, and the problem persists, replace the HVPS/ LVPS.

Note: This sensor is a component of the HVPS/LVPS.

2-2 Service Manual

Display Meaning Solution

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Document Jam Paper was sensed at

the ADF registration sensor, but not at the ADF scan sensor.

Door Open Front or rear cover is

not securely latched.

• Make sure the ADF scan sensor actuator is not broken, improperly installed or stuck with paper debris.

• If the paper path and sensor actuator are clear and working properly, replace the scanner assembly.

• Close the front toner cartridge access cover until it locks.

• If the message does not clear, perform the

“Sensor test” on page 3-17 to check

proper operation of the switch.

• If the switch works properly, the problem is likely associated with the system board.

• If the switch does not work in the test, make sure the cover open actuator is working properly.

When the cover closes, the cover should push the actuator , caus ing th e cover open switch on the HVPS/LVPS to close.

Note: This process is viewable with the right cover removed.

• If all moving parts appear to be working correctly, and the messages does not clear, replace the HVPS/LVPS.

Diagnostic information 2-3

4038-001

Display Meaning Solution

Fuser Error

Load Bypass No document loaded in

LSU Error A problem in the LSU

Memory Full Collated copy is too

No Cartridge Toner cartridge not

Problem in the fuser unit.

the manual bypass.

(laser scanning unit).

large for memory.

installed.

• Make sure CN1 and CN7 on the HVPS/ LVPS are properly connected.

• Check CN1 on the HVPS/L VPS for proper voltage.

• If the voltage is correct, replace the fuser.

• Otherwise, replace the HVPS/LVPS.

Load print media into the manual bypass and try again.

• Make sure all cables are properly connected to the printhead.

• If correct, replace the printhead.

Reduce the number of pages in the job.

Install the toner cartridge.

No Paper No paper in the paper

tray.

2-4 Service Manual

• If paper exists in the paper tray but this message is displayed, make sure the paper empty sensor actuator is not broken or improperly installed.

• If the actuator is working properly, replace the HVPS/ LVPS.

Display Meaning Solution

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Open Heat Error

Overheat

The printer senses that the thermistor isn’t connected or faulty.

The fuser unit has overheated.

• Make sure the thermistor is properly connected to CN7 on the HVPS/LVPS.

• If the problem persists replace the fuser.

Replace the fuser.

Diagnostic information 2-5

4038-001

Display Meaning Solution

Paper Jam 0 Paper was sensed at

the paper tray empty sensor, but not at the manual bypass.

• Go to the paper path diagram “Printer

engine paper path/ paper jams” on page 5-15 to see the

region where a paper jam may occur.

• Remove any obstructions and other paper debris.

• Make sure the manual bypass sensor actuator is not broken, improperly installed or stuck with paper debris.

• Perform the “Sensor

test” on page 3-17

to check proper operation of the sensor.

• If the sensor works properly, the problem is likely associated with the system board.

• If the paper path and sensor actuator are clear and working properly, and the problem persists, replace the HVPS/ LVPS.

Note: This sensor is a component of the HVPS/LVPS.

2-6 Service Manual

Display Meaning Solution

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Paper Jam 1 The fuser exit sensor

sensed the leading edge of the page but never sensed the trailing edge.

• Go to the paper path diagram “Printer

engine paper path/ paper jams” on page 5-15 to see the

region where a paper jam may occur.

• Remove any obstructions and other paper debris.

• Perform the “Sensor

test” on page 3-1 7

to check proper operation of the sensor.

• If the sensor works properly, the problem is likely associated with the system board.

• Make sure the fuser exit sensor isn’t stuck with debris or improperly installed.

• If the paper path and sensor actuator are clear and working properly, replace the HVPS/LVPS.

Note: This sensor is a component of the HVPS/LVPS.

Diagnostic information 2-7

4038-001

Display Meaning Solution

Paper Jam 2 Paper was sensed at

the main paper feed/ toner cartridge present sensor, but not at the fuser exit sensor.

• Go to the paper path diagram “Printer

engine paper path/ paper jams” on page 5-15 to see the

region where a paper jam may occur.

• Remove any obstructions and other paper debris.

• Perform the “Sensor

test” on page 3-17

to check proper operation of the sensor.

• If the sensor works properly, the problem is likely associated with the system board.

• Make sure the fuser exit sensor actuator is not broken, improperly installed or stuck with paper debris.

• If the paper path and sensor actuator are clear and working properly, and the problem persists, replace the HVPS/ LVPS.

Note: This sensor is a component of the HVPS/LVPS.

Power Failure Power interruption and

the machine’s memory is not saved.

2-8 Service Manual

Restart the print job.

Display Meaning Solution

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Time/Date prompt Prompt appears when

the machine is powered on.

Toner Empty Toner cartridge has run

out.

Toner Low Toner is nearly empty. Remove the toner

• Use the numeric keypad to enter the two-digit month and day, and the fourdigit year. For example, 01-23-

2003.

• Enter the current time. The default clock setting is 12hour.

• Press the asterisk (*) to select AM or PM, and then press

Select.

Note: If the machine

is unplugged for longer than 15 minutes, or turned off for longer than an hour, when the power is turned back on, the machine prompts you to reset the correct date and time.

Install a new toner cartridge.

cartridge and gently shake it. This temporarily reestablishes printing.

Diagnostic information 2-9

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Symptom table

Symptom Reference

Paper feed problems See “Paper feed problems” on

page 2-11.

Printing and copying problems See “Printing and copying

Scanning problems See “Scanning problems” on

Faxing problems See “Faxing problems” on

Print quality problems See “Print quality checks” on

Dead machine (no power) See “Dead machine” on

Fan noisy or not working See “Cooling fan” on page 2-30. Main motor noisy or does not

move

problems” on page 2-13.

page 2-18.

page 2-19.

page 2-21.

page 2-32.

See “Main drive motor” on

page 2-31.

2-10 Service Manual

Paper feed problems

Symptom Possible cause and solution

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Paper jam Paper sticks together • Ensure that there is not too much paper in

Multiple sheets do not feed • Different types of paper may be stacked in

Paper skews or buckles • Ensure there is not too much paper in the

Clear the paper jam.

the paper tray. Depending on the thickness of your paper, the paper tray can hold up to 250—sheets of paper.

• Make sure the correct type of paper is used. See “Selecting print materials” on

page 1-2 for more information.

• Remove paper from the paper tray and flex or fan the paper.

• Humid conditions may cause some paper to stick together.

the paper tray. Load paper of only one type, size, and weight.

• When loading paper, do not force the paper down into the machine.

• If multiple sheets have caused a paper jam, clear the paper jam.

paper tray. Depending on the thickness of your paper, the paper tray can hold up to 250—sheets.

• Make sure the paper guide lightly touches the paper and does not cause the paper to bow in the paper tray.

• Make sure you are using the correct type of paper. See “Selecting print materials” on

page 1-2 for more information.

Diagnostic information 2-11

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Symptom Possible cause and solution

Paper does not feed. • Paper is not loaded correctly. Remove paper

from the tray and reload it correctly.

• There is too much paper loaded. Remove excess paper from the tray.

• The paper is too thick. Use only paper that meets specifications.

• Remove any obstructions.

• If the problem persists in the ADF, replace the ADF pick roller/separator pad assembly.

• If the problem persists in the paper tray, replace the paper tray pick roller assembly.

Paper keeps jamming. • There is too much paper loaded. Remove

excess paper from the tray. If printing on special materials, use the manual bypass.

• An incorrect type of paper is being used. Use only paper that meets specifications. See “Selecting print materials” on

page 1-2 for more information.

• There may be debris inside the machine. Open the front cover and remove the debris.

• If the problem persists in the ADF, replace the ADF pick roller/separator pad assembly.

• If the problem persists in the paper tray, replace the paper tray pick roller assembly.

Transparencies stick together in the paper exit.

Envelopes skew or fail to feed correctly.

2-12 Service Manual

Use only transparencies specially designed for a laser printer. Remove each transparency as it exits the machine.

Ensure that the manual bypass guides are against both sides of the envelopes.

Printing and copying problems

Problem Possible cause Solution

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Machine does not print

Machine is not receiving power.

Machine is busy scanning. Wait until scanning is

Machine is not selected as the default printer.

Front or rear covers are not closed.

Paper jam. Clear the paper jam. No paper loaded. Load paper. Toner cartridge is not

installed. Connection cable between

the computer and the machine is not connected properly.

Connection cable between the computer and the machine is defective.

• Check the power cord connections.

• Check the power switch and the power source.

complete before using the printer.

Select Lexmark X215 as your default printer in Windows.

Close the covers.

Install the toner cartridge.

Disconnect the printer cable, and then reconnect it.

• If possible, attach the cable to another computer that is working properly and print a job.

• Try a new printer cable.

Port setting is incorrect. • Check the Windows

printer setting to make sure that the print job is sent to the correct port, for example, LPT1.

• If the computer has more than one port, make sure that the machine is attached to the correct one.

Diagnostic information 2-13

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Problem Possible cause Solution

Configuration incorrect. Ensure the printer settings

are correct.

Print job is extremely slow

Half the page is blank

Machine prints, but the text is wrong, garbled, or incomplete

Machine is malfunctioning. Check the message on the

Job may be very complex. • Reduce the complexity of

If using Windows 98/Me, the spool setting may be set incorrectly.

Page orientation setting may be incorrect.

Paper size and the paper size settings do not match.

Printer cable is loose or defective.

operator panel to determine if the machine is indicating a system error.

the page.

• Adjust the print quality settings.

1. Click Start Settings Printers.

2. Right-click the Lexmark X215 printer icon.

3. Click Properties.

4. From the Details tab, click Spool Settings.

5. Select the spool setting you want.

Change the page orientation in your program.

Ensure that the paper size in the printer driver settings matches the paper in the tray.

• Disconnect the printer cable, and then reconnect it.

• Try a print job tha t yo u have already printed successfully.

• If possible, attach the cable and the machine to another computer and try another print job.

• Try a new printer cable.

Wrong printer driver selected.

2-14 Service Manual

Check the program’s printer selection menu to ensure that your machine is selected.

Problem Possible cause Solution

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Illustrations print incorrectly in Adobe Illustrator

Error occurs repeatedly when printing with the USB connection

Software program is malfunctioning.

Operating system is malfunctioning.

The setting in the software program is wrong.

When the USB mode is set to FAST, some users may experience poor USB communication.

Try printing a job from another program.

• Exit Windows and restart the computer.

• Turn the machine off and then back on again.

Print the document with Download as Bit Image selected in the Advanced Options window of the graphic properties.

Change the USB mode to SLOW.

1. Press Menu.

2. Press the scroll button

( ) until MACHINE SETUP appears on the top line of the display, and then press Select.

3. Press the scroll button until USB appears on the bottom line of the display, and press Select.

4. Press the scroll button until SLOW appears on the bottom line of the display, and press Select.

5. To return to the Ready prompt, press Stop/Clear.

LCD does not turn on

Machine is not receiving power.

• Check that the machine is plugged into a properly grounded electrical outlet.

• Ensure that there is power to the outlet and that the machine power switch is in the On position.

•Go to “Dead machine”

on page 2-32 for more

information.

Diagnostic information 2-15

4038-001

Problem Possible cause Solution

Copies are too light or too dark

Smears, lines, marks, or spots on copies

Copy image is skewed

Blank copies Original document not

Document glass or document cover is dirty.

Original document not positioned correctly.

positioned correctly.

• If the original is light, press Darkness to darken the background of the copies.

• If the original is dark, press Darkness to lighten the background of the copies.

• If defects appear on the original, press Darkness to lighten the background of your copies.

• If no defects appear on the original, clean the document glass and underside of the document cover.

• Ensure the original is positioned correctly on document glass or that ADF paper guides are aligned.

• Check that paper is loaded correctly.

Ensure that the original is facedown on the document glass or faceup in the ADF.

Image rubs off the copy easily.

2-16 Service Manual

• Ensure the correct media type is selected.

• Replace paper with a fresh supply.

• In high humidity areas, do not leave paper in the machine for extended periods of time.

4038-001

Problem Possible cause Solution

Frequent jams • Check/adjust paper

guides.

• Fan the stack of paper, and then turn it over in the paper tray.

• Replace paper with a fresh supply.

• Ensure the paper is the proper paper weight. 20 lb. (75 g/m paper is recommended.

• Check for paper or pieces of paper remaining in the machine after a jam is cleared.

) bond

Fewer copies from the toner cartridge than expected.

• Originals contain pictures, solids, or heavy lines.

• Originals are forms, newsletters, books, and so on.

• The machine is turned on and off frequently.

• The document cover is left open while copies are made.

Ensure document cover is closed when making copies.

Diagnostic information 2-17

4038-001

Scanning problems

Problem Possible cause and solution

Scanner does not work. • Machine may be busy printing. Wait until

printing completes before using the scanner.

• Make sure the document to be scanned is facedown on the document glass, or faceup in the Automatic Document Feeder.

• Check that the USB or parallel cable is connected properly.

• Check that the USB or parallel cable is not defective. Swap the cable with a known good cable. If necessary, replace the cable.

• If using a parallel cable, ensure that it is compliant with the IEEE-1284 standard.

• Make sure that the scanner job is sent to the correct port (for example, LPT1 or USB).

Scans very slowly. • Check if the machine is printing receiving

data. Scan the document after the current job is completed.

• Graphics are scanned more slowly than text.

• Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned image.

Set your computer to ECP printer mode through BIOS setting. It helps to increase the speed. For details on how to set BIOS, refer to your computer user documentation.

2-18 Service Manual

Faxing problems

Problem Possible cause and solution

4038-001

Machine is not working, no display, and buttons are not working

No dial tone • Check that the phone line is connected

Numbers stored in the memory do not dial correctly

Document does not feed • Make sure that the document is not wrinkled

Faxes are not received automatically

• Unplug the power cord and plug it in again.

• Ensure that there is power to the electrical outlet.

properly.

• Check that the phone socket in the wall is working by plugging in another phone.

Make sure that the numbers are stored in the memory correctly. Print a phonebook list.

and you are putting it in correctly.

• Check that the document is the correct size, not too thick or too thin.

• Make sure that the ADF cover is firmly closed.

• Make sure Receive mode is set to Automatic on the FAX SETUP menu.

• Make sure that there is paper loaded.

• Check that the display does not show MEMORY FULL.

Machine does not send • Make sure that the document is loaded in

the ADF or on the document glass.

• Make sure the fax machine you are sending to can receive faxes.

Diagnostic information 2-19

4038-001

Problem Possible cause and solution

Incoming fax has blank spaces or is received with a poor quality

Some of the words on a incoming fax are stretched

There are lines on documents sent

Machine dials a number, but fails to make a connection with another fax machine

Documents are not stored in memory

Blank areas appear at the bottom of each page or on other pages, with only a small strip of text printed at the top

• Fax machine sending the fax may be faulty.

• Fax machine sending the fax may have a dirty document glass. Clean the document glass.

• Noisy phone line can cause line errors.

• Check machine by making a copy.

• Toner cartridge may be empty. Replace the toner cartridge.

Fax machine sending the fax had a temporary jam.

Check your scan glass for marks and clean it.

The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Ask the receiving fax recipient to solve the problem.

There may not be enough memory to store the document. If the display shows a MEMORY FULL message, delete any documents you no longer need from the memory, and then restore the document.

The wrong paper settings may have been chosen.

2-20 Service Manual

Print quality checks

Problem Possible causes

4038-001

• Straight thin black vertical line and band

• Dark black vertical bands

AaBbCc AaBbCc

AaBbCc AaBbCc AaBbCc

• Vertical white streak

• Faded areas

AaBbCc

• The drum inside the toner cartridge has probably been scratched.

• Toner cartridge failure.

• Foreign material between transfer/charge/ development rollers.

• Deformed transfer roller.

• The toner supply is low. Before changing the cartridge, try redistributing the toner or cleaning the photoconductor drum first.

• Toner cartridge failure.

Note: If dense paper is used or processing a lot of graphics, the cartridge may need changing more often.

• Paper may not meet specifications (too moist or too rough). See “Paper and

speciality media guidelines” on page 1-3

for more information.

• If the entire page is light, adjust the darkness and content. See “Customizing

settings” on page 3-19 for more

information.

• A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. See “Cleaning the

photoconductor drum” on page 1-9 for

more information.

• Printhead failure.

• Fuser failure.

• Foreign material on printhead lens.

Diagnostic information 2-21

4038-001

Problem Possible causes

Dark or blurry horizontal stripes

AaBbCc

• Check the toner cartridge installation.

• Toner cartridge may be defective. Toner cartridge failure.

• Bad or dirty voltage contacts.

AaBbCc

AaBbCc AaBbCc AaBbCc

Toner smear • Clean inside printer. See “Cleaning the

• Dark or blurry black spots occur periodically

• White spots occur periodically

AaBbCc AaBbCc AaBbCc

inside of the machine” on page 1-6 for

more information.

• Check paper type and quality. See

“Selecting print materials” on page 1-2

for more information.

• Toner cartridge failure.

• Fuser failure.

• Paper may not meet specifications (too moist or too rough). See “Paper and

speciality media guidelines” on page 1-3

for more information.

• Check paper path for debris. See

“Cleaning the inside of the machine” on page 1-6 for more information.

• Toner cartridge failure.

• Transfer roller failure.

AaBbCc AaBbCc

2-22 Service Manual

4038-001

Problem Possible causes

Background scatter • Paper may be damp. Try printing with a

different batch of paper. Note: Paper does absorb moisture. Open

paper packages when ready for use.

• If background scatter occurs on an envelope, change printing layout to avoid

Misformed characters • Paper stock may be too slick causing

printing over areas with overlapping seams on the reverse side.

• If background scatter covers the entire surface area of a printed page, adjust the print resolution through a software program or the printer properties.

characters to be improperly formed and producing hollow images. See “Selecting

print materials” on page 1-2 for more

information.

• Scanner unit may be defective causing characters to be improperly formed and producing a wavy effect.

• Inspect the CCD unit for proper operation and movement.

• Ensure the belt, which moves the CCD unit, is properly installed.

Page skew • Check paper type and quality. See

“Selecting print materials” on page 1-2

AaBbCc

for more information.

• Ensure paper or other material is loaded correctly.

• Ensure the guides are not too tight or too loose against the paper stack. See

“Selecting print materials” on page 1-2

for more information.

Diagnostic information 2-23

4038-001

Problem Possible causes

Curl or wave • Check paper type and quality. See

“Selecting print materials” on page 1-2

for more information. Note: High temperature and humidity can

cause paper curl.

• Turn over the stack of paper and rotate 180° in the tray.

Wrinkles and creases • Ensure the paper is loaded properly.

• Check the paper type and quality. See

“Selecting print materials” on page 1-2

for more information.

• Turn over the stack of paper and rotate 180° in the tray.

Back of printout is dirty • Clean transfer roller. See “Cleaning the

machine” on page 1-5 for more

information.

• Check for leaking toner. Clean inside the printer. See “Cleaning the inside of the

machine” on page 1-6 for more

information.

• Fuser failure (dirty).

Printed image is light, with no residual image

AaBbCc AaBbCc AaBbCc AaBbCc

AaBbCc

2-24 Service Manual

• Toner save mode on.

• Toner cartridge failure.

• Transfer roller failure.

• Bad or dirty voltage contacts.

• HVPS failure.

4038-001

Problem Possible causes

Black or dark image • Check that toner cartridge is installed

properly.

• Toner cartridge failure.

• Bad or dirty high voltage contacts.

• HVPS failure.

Loose toner • Clean the inside of the printer. See

“Cleaning the inside of the machine” on page 1-6 for more information.

• Check paper type and quality. See

“Selecting print materials” on page 1-2

for more information.

• Toner cartridge failure.

• Check that correct media type is selected.

• Fuser failure.

Character voids White areas, within the parts of characters,

that should be solid black.

• If transparencies are used, try another type of transparency.

• Check that the printing is on the corr ect surface. Remove the paper and turn over in

tray.

• Check that paper meets paper specifications. See “Selecting print

materials” on page 1-2 for more

information.

Print density is uneven from left to right

a b cCBA a b cCBA

a b cCBA

• Toner cartridge failure.

• Improper transfer roller installation.

• Transfer roller failure.

Diagnostic information 2-25

4038-001

Problem Possible causes

• Background appears in print area

• Gray background

AaBbCc AaBbCc

AaBbCc AaBbCc AaBbCc

Residual image occurs at 75 mm intervals

AaBbCc

75mm

AaBbCc

Residual image occurs at 75 mm intervals when printing card stock or transparencies

• Check for recommended paper weight (recycled or poor quality paper). See

“Selecting print materials” on page 1-2

for more information.

• Check machine environment.

• Toner cartridge failure. Note: Very dry (low humidity) or humid

(higher than 80% relative humidity (RH)) conditions can increase background shading.

• Dirty transfer roll.

• Transfer roll failure or improperly installed.

• HVPS failure.

• Toner cartridge failure.

• Bad or dirty high voltage contacts.

• Transfer roller failure.

• Engine board failure.

Software not set to card stock or transparency mode.

AaBbCc

2-26 Service Manual

75mm

Problem Possible causes

4038-001

Residual image occurs in the black image printing at 37 mm intervals

AaBbCc

Residual image occurs at 64 mm intervals

37mm

AaBbCc

64mm

AaBbCc

• Toner cartridge failure.

• Bad or dirty high voltage contacts.

• Fuser temperature maintained too high. Check for toner buildup on hot roller and thermistor surface.

• Clean or replace fuser if necessary.

Diagnostic information 2-27

4038-001

Problem Possible causes

Blank page prints • Redistribute the toner.

• If necessary, replace the toner cartridge.

• Ensure the printed file doesn’t have blank pages.

• Bad or dirty high voltage contacts; inspect and clean contacts.

• Replace the LVPS/HVPS.

• Replace the system board.

• Blank page prints

• One or several blank pages print

• When printer is powered on, several blank pages print

• Bad or dirty high voltage contacts.

• Pick roller solenoid failure.

• System board failure.

2-28 Service Manual

4038-001

If an abnormal image prints periodically, check the following parts:

No.

Fuser

Distance between repeated marks

Related printer components

Ty pe of abnormal image

1 75.5 mm OPC drum White or black

Toner Cartridge

Replace

Toner cartridge

spots/voids 2 37.7 mm Charge roller Black spots Toner cartridge 3 37.0 mm Supply roller Horizontal shock

Toner cartridge

lines 4 35.2 mm Deve loper

roller

5 45.3 mm Transfer roller Back side

Horizontal shock

lines

Toner cartridge

Transfer roller

contamination 6 64.1 mm Hot roll White or black

Fuser

spots/voids 7 75.5 mm Back-up roller Back side

contamination

Fuser

Diagnostic information 2-29

4038-001

Service checks

Cooling fan

FRU Action

Cooling fan, LVPS/HVPS, system board

• Perform the “Motor, Fan,

Solenoid test” on page 3-11 to

see if the fan turns on.

• If the fan turns on, the problem is likely associated with the system board.

• If the fan does not turn on, make sure the cooling fan cable is properly seated in CN3 on the LVPS/HVPS.

• Disconnect the fan, and check CN3—1 for +24 V dc.

• If the voltage is present, replace the cooling fan.

• If the voltage is not present, replace the LVPS/HVPS.

2-30 Service Manual

Main drive motor

FRU Action

4038-001

Main drive motor, system board, LVPS/HVPS

• Perform the “Motor, Fan,

Solenoid test” on page 3-11 to

see if the main drive motor turns on.

• If the motor works but is noisy, replace the main drive assembly.

• If the motor works correctly in this test but not during normal printing, the problem may be associated with a faulty system board.

• If the motor does not work at all during this test, make sure the motor cable is properly connected.

• If connections are correct and the problem persists, replace the main drive assembly.

• If the problem persists, replace the LVPS/HVPS.

Document cover open switch

FRU Action

Document cover switch, operator panel

• First, make sure the document cover open switch cable is properly seated in CN1 on the operator panel.

• Disconnect the cable from CN1 on the operator panel and check CN1—1 for +5 V dc.

• If the voltage is present, the document cover switch is faulty.

• If the voltage is not present, replace the operator panel.

Diagnostic information 2-31

4038-001

Dead machine

FRU Action

Line voltage Check the AC line voltage to make

sure it is correct.

L VPS/HVPS to system board cable

L VPS/HVPS Check the following voltages on CN2

Ensure the cable connecting the LVPS/HVPS to the system board is properly seated.

of the LVPS/HVPS:

•pin 3, +5Vdc

•pin 4, +5Vdc

• pin 5, Ground

• pin 6, Ground

• pin 7, +12 V dc

• pin 8,9,10,11, Ground

• pin 12, +24 V dc

If any of the voltage measurements are not correct, replace the LVPS/ HVPS.

2-32 Service Manual

Operator panel, scanner card assembly

FRU Action

4038-001

Operator panel scanner card assembly

• Perform the “Operator Panel

test” on page 3-13 to check for

proper operation of the LCD screen, LED(s) and key buttons.

• If the operator panel does not work at all, check the following on the scanner card:

—CN2—1, Ground —CN2—2, +5 V dc

• If the voltage is not present, replace the scanner card.

• If the voltage is present, check for continuity of the operator panel cable.

• If continuity is missing in any part of the cable, replace the cable.

• Otherwise, replace the operator panel.

Diagnostic information 2-33

4038-001

2-34 Service Manual

3. Diagnostic aids

Configuration modes

Clear All Memory mode

The Clear All Memory setting is used to reset all settings back to factory defaults.

Note: Page counts are not reset when Clear All Memory is performed.

To adjust Clear All Memory:

1. Press Menu, #, 1, 9, 3, 4. The LCD displays TECH.

2. Press Menu, and then Select.

3. Select Data Setup.

4. Select Clear All Memory.

5. Select the country where the machine is located and press

Select to save the setting.

4038-001

6. Press Return to go back to TECH screen.

7. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

Diagnostic aids 3-1

4038-001

Clear Count mode

The Clear Count mode is used to reset the various page counters / cartridge counters stored in printer NVRAM.

To adjust Clear Counts:

1. Press Menu, #, 1, 9, 3, 4. The LCD displays TECH.

2. Press Menu, and then Select.

3. Select Data Setup

4. Select Clear Count

5. You are prompted to enter the password. Press 1, 9, 3, 4 and then Select.

6. The following choices are available and can be reset:

Total Page CNT The page count printed on the current fuser

(Total Pages)

CRU Print CNT The count of cartridges used (Cartridge

Pages)

FL T Sca n CNT The count of pages scanned by the Flatbed

(Platen Pages)

ADF Scan CNT The count of pages scanned by the ADF

(ADF Pages)

Used Toner CNT The number of cartridge changes

Edit Toner Dot The lifetime page count for the printer (T otal

(Cartridge Replacements)

Toner Count

7. Press Return to go back to TECH screen.

8. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

3-2 Service Manual

4038-001

Dial mode

The Dial mode setting allows the modem card to be changed between pulse or tone dial modes.

To adjust Dial mode:

1. Press Menu, #, 1, 9, 3, 4. The LCD displays TECH.

2. Press Menu, and then Select.

3. Select Data Setup.

4. Select Dial mode.

5. Use the arrow keys to select the desired dial mode.

6. Press Select to save the setting.

7. Press Return to go back to TECH screen.

8. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

Error Rate mode

The Error Rate setting is a level used to automatically lower the modem speed when errors occur. Whenever the error rate exceeds this setting the baud rate of the modem card automatically drops to 2400 bps.This setting can be set at 5% or 10%.

To adjust the Error Rate:

1. Press Menu, #, 1, 9, 3, 4. The LCD displays TECH.

2. Press Menu, and then Select.

3. Select Data Setup.

4. Select Error Rate.

5. Select the desired error rate value (5% or 10%) and press Select to save the setting.

6. Press Return to go back to TECH screen.

7. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

Diagnostic aids 3-3

4038-001

Modem Speed mode

The Modem Speed setting is used to select the modem speed. The possible choices are:

• 4.8

• 9.6

• 12.0

• 14.4

• 28.8

• 33.6 Kbps.

To adjust the Modem Speed:

1. Press

2. Press Menu, and then Select.

3. Select Data Setup.

4. Select Modem Speed.

5. Select the desired modem speed value and press Select to

6. Press Return to go back to TECH screen.

7. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

Menu, #, 1, 9, 3, 4.

The LCD displays TECH.

save the setting.

3-4 Service Manual

Park CCD module mode

This function parks the CCD module in the middle of the flatbed to prevent damage to the CCD module during shipping. Perform this function whenever the printer is to be shipped.

To park the CCD module:

1. Press Menu, #, 1, 9, 3, 4. The LCD screen displays TECH.

2. Press Menu, and then Select.

3. Select Machine Test.

4. Select Move CCD. The CCD module parks in the shipping position.

5. At this point, the printer can be powered off and packaged for shipping.

Note: Once the power is turned back on, the CCD module returns to a normal position.

6. To return the CCD module without powering off the machine, lift the document cover and then lower document cover.

4038-001

Diagnostic aids 3-5

4038-001

Print Properties mode

Settings to adjust for a print job include:

• Orientation - the direction information is printed on a page.

• 2-UP or 4-UP - multiple pages printed on one sheet.

• Scale - the size information is printed on a page.

• Fit to Page - used to fit a document to a selected paper size.

• Watermark - text printed over an existing document.

• Overlay - specific text or images printed on multiple documents,

such as the text or images that make up a letterhead.

• Odd/Even pages and Manual feed - used to print on both

sides of the paper.

Access Print Properties using the program or the Printers folder.

Note:

• Accessing Print Properties from the program, any settings

changed are in effect only while using the current program.

• Accessing Print Properties from the Printers folder , any settin gs

changed are permanent.

3-6 Service Manual

4038-001

Print settings description

From this tab: Change these settings:

Layout Orientation - select how the document is oriented on the

printed page.

Layout - select the type of layout for the document.

Paper Copies - select the number of copies to print.

Type - select the type of paper to use.

Make sure that Type is set to Printer Default. If you load specialty media, select the corresponding paper type. For more information see the User’s Guide.

Source - select the paper input source (front input tray or manual bypass).

The Manual Feed specialty media. Load one sheet at a time into the manual bypass.

If the paper source is set to Auto Select, the machine automatically picks up print materials from the manual bypass first, and then the paper tray.

Size - select the size of paper to use.

Graphics Resolution - select the quality of the output (600 dots per

inch (dpi) for normal quality or 300 dpi for draft quality).

source is used when printing

Extras Watermark - select the text to print over an existing

document. Overlay- select a one-page document containing text or

graphics to print over another document.

Diagnostic aids 3-7

4038-001

Send Level mode

The Send Level setting adjusts the transmission signal level of the modem card. Typically, this level should be under 12dB.

Note: The Send Level is set at the factory at an optimal setting. Do not arbitrarily adjust.

To adjust Send Level:

1. Press Menu, #, 1, 9, 3, 4. The LCD displays TECH.

2. Press Menu, and then Select.

3. Select Data Setup.

4. Select Send Level.

5. Key in desired send level (9—15) and press Select.

6. Press Return to go back to TECH screen.

7. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

System Settings Report mode

This function prints a listing of all configuration settings, code version levels, and page counts.

To print a System Settings report:

1. Press Menu, #, 1, 9, 3, 4. The LCD screen displays TECH.

2. Press Menu, and then Select.

3. Select Report.

4. Select System Data.

5. A system settings page prints.

6. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

3-8 Service Manual

Machine tests

DRAM Memory test

The DRAM Memory test checks all DRAM memory on the system board.

To enter the DRAM Memory test:

1. Press Menu, #, 1, 9, 3, 4. The LCD screen displays TECH.

2. Press Menu, and then Select.

3. Select Machine Test.

4. Select DRAM Test. The test runs automatically.

— If the test passes, the LCD screen displays OK. — If the test fails, an error message displays.

Replace the system board if the DRAM Memory test fails.

5. Press Return to exit the test.

6. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

4038-001

Diagnostic aids 3-9

4038-001

Modem Protocol Log test

The Modem Protocol log prints the sequence of the CCITT group 3 T.30 protocol during the most recent sending or receiving operation. This report is used to check for send and receive errors.

To perform the Modem Protocol log:

1. Press Menu, #, 1, 9, 3, 4. The LCD screen displays TECH.

2. Press Menu, and then Select.

3. Select Machine Test.

4. Select Report.

5. Select Protocol. A Modem Protocol log page prints.

6. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

Modem test

The Modem test causes the modem to send various transmit signals on the telephone line. The signals are audible through the speaker.

To enter the Modem test:

1. Press Menu, #, 1, 9, 3, 4. The LCD screen displays TECH.

2. Press Menu, and then Select.

3. Select Machine Test.

4. Select Modem Test.

5. Select the baud rate to test.

6. Press Select to begin the test.

7. Press Return to end the test.

8. Press Stop/Clear twice to exit the test.

9. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

3-10 Service Manual

Motor, Fan, Solenoid test

This test checks the following components:

• Main drive motor

• Paper tray pick—up solenoid

• Cooling fan

• Main feed roller/bypass solenoid

• Pre—transfer LED

To enter the Motor, Fan, Solenoid test:

1. Press Menu, #, 1, 9, 3, 1.

2. Select Diagnostic.

3. Press Select for Mtr Fan Sol. Each component is listed one at a time. The first component

is the main drive motor.

4. To test the component, press 1.

5. To turn off the component test and proceed to the next

component test, press 2.

4038-001

The test can be exited at any time by pressing Return. Note: If a component was activated when Return is pressed,

that component remains activated while another test can run concurrently.

6. Press Stop/Clear to exit the Diagnostic Test mode.

Diagnostic aids 3-1 1

4038-001

Operator Panel Button test

The Operator Panel Button test checks all key buttons on the operator panel.

To enter the Operator Panel Button test:

1. Press Menu, #, 1, 9, 3, 4. The LCD screen displays TECH.

2. Press Menu, and then Select.

3. Select Machine Test.

4. Select Switch Test.

5. Press the desired key button(s), one at a time, to perform the test.

As a key button is pressed, the LCD screen displays the name of the key button.

6. Press Stop/Clear twice to exit the test.

7. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

3-12 Service Manual

Operator Panel test

To perform the Operator Panel test:

1. Press Menu, #, 1, 9, 3, 8.

2. Press, Select

3. Select LCD LED Key.

4. Press any key to begin the LCD test. — Each pel of the LCD panel is illuminated, starting from left to

right. Once all pels have been illuminated, press any key. All LEDs now illuminate.

5. Press Menu to perform the LED test. — The light contrast LED turns off. By continuing to press any

key , ea ch L ED turns off. When the last LED is turned off, the Key Button test begins.

6. Press each key button prompted by the LCD screen to verify

that each button is working. Note: If you press a button other than the one prompted, a

series of beeps is audible.

— After each key button has been pressed, the LCD screen

indicates that the test is complete.

— If any of the LCD pels do not illuminate, any of the LEDs do

not illuminate, or any of the key buttons do not work, replace the operator panel.

4038-001

Diagnostic aids 3-13

4038-001

Printhead test

The Printhead test checks the following components:

• Printhead motor

• Printhead HSYNC

• Laser diode

To enter the Printhead test:

1. Press Menu, #, 1, 9, 3, 1.

2. Select Diagnostic.

3. Press Menu, and then select LSU test.

4. Press Select. Each component is listed one at a time. The first component is

the printhead (LSU) motor.

5. To test the component, press 1. The LCD screen displays Ready once the component passes

the test.

6. To turn off the component test and proceed to the next component test press 2.

The test can be exited at any time by pressing Return. Note: If a component was activated when Return is pressed,

that component remains activated while another test can run concurrently.

7. Press Stop/Clear to exit the Diagnostic test mode.

3-14 Service Manual

4038-001

Print Quality Pages test

This function prints a variety of test pages used to verify print quality . There are seven different test patterns.

Pattern Description

1 Graphics / image quality 2 Graphics / image quality 3 Horizontal lines 4 White page 5 Dot array (fine) 6 Dot array (coarse) 7 Vertical lines

To perform the Print Quality Pages test:

1. Press Menu, #, 1, 9, 3, 4. The LCD screen displays TECH.

2. Press Menu, and then Select.

3. Select Machine Test.

4. Select Pattern Test.

5. Select the pattern to print, or select All to print all test patterns. Select the number of pages to be printed per test at the print no.

prompt.

6. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

Diagnostic aids 3-15

4038-001

ROM Memory test

The ROM Memory test checks the ROM memory in the printer. To enter the ROM Memory test:

1. Press Menu, #, 1, 9, 3, 4. The LCD screen displays TECH.

2. Press Menu, and then Select.

3. Select Machine Test.

4. Select ROM Test. The test runs automatically.

— If the test passes, the flash and engine code levels are

displayed on the LCD screen.

— If the test fails, replace the system board.

5. Press Return to exit the test.

6. Press Menu, #, 1, 9, 3, 4 to exit TECH mode.

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4038-001

Scanner CCD Module and Motor test

This test is used to check for proper movement of the CCD module from one side of the flatbed scanner to the other.

To perform the scanner CCD tests:

1. Press Menu, #, 1, 9, 3, 8.

2. Press the right arrow key to select scanner.

3. Press Select.

4. Press Start to begin the test. — During this test the CCD module moves continuously from

side to side.

— If the CCD does not move smoothly, or not at all, check that

the belt is properly installed between the motor pulley and

CCD module. — Ensure the CCD module is installed correctly. — If the CCD module strikes the left side of the scanner, the

CCD module is not sensing its home position. This can be

caused by a faulty CCD module cable, or the home position

sensor which is part of the CCD module assembly.

5. Press Stop, at any time, to stop the test.

Sensor test

The Sensor test checks the following components:

• Main paper feed/toner cartridge present sensor

• Fuser exit sensor

• Toner cartridge access cover open sensor

• Paper tray empty sensor

• Manual bypass sensor

Diagnostic aids 3-17

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To enter the Sensor test:

1. Press Menu, #, 1, 9, 3, 1.

2. Select Diagnostic.

3. Press Menu, and then select Sensor Test.

4. Press Select.

5. Each sensor is tested one at a time. The first sensor checked is the main paper feed/toner cartridge

present.

6. Manually actuate the sensor flag while pressing 1 on the operator panel.

The LCD screen briefly posts On or Off depending on the position of the sensor actuator when 1 is pressed.

7. Press 2 to move to the next sensor to be tested. The test can be exited at any time by pressing Return.

Note: If a component was activated when Return is pressed, that component remains activated while another test can run concurrently.

8. Press Stop/Clear to exit the Diagnostic test mode.

Note: While the toner cartridge is removed, the main paper feed/ toner cartridge present sensor posts an On message when the actuator is fully up or down. With the cartridge installed, an Off message is posted. This sensor detects both paper jams and cartridge present.

Note: There are two tests on the Lexmark X215 MFP not used in servicing this printer.

— Heat test — HVPS test

LCD that are

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Customizing settings

All the copy options (content, darkness, number, scale, and advanced) using the operator panel buttons can be temporarily modified. Settings remain in effect until a predefined time-out period is expired.

Note:

• Make all of your selections before pressing Start.

• Press Stop/Clear while modifying the copy settings cancels all

settings for the current job and returns them to their default status.

Content

The content setting is used to improve copy quality . Choose from the following settings:

•

Text

- use for documents containing mostly text.

•

Mixed

- use for documents with mixed text and graphics.

•

Photo

- use when the originals are photographs. To select, press Content repeatedly. Each time you press Content, the LED labeled with the selected

mode lights up. Note: When you copy a document with color in the background

using the Mixed mode, the machine automatically removes the background color. If you want to include the background color in your copy, load the document about 5 mm away from the edges of the scanning bed, or change the darkness setting.

Diagnostic aids 3-19

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Darkness

The darkness setting is used for an original document containing paint markings or dark images:

•

Light

- works well with dark print.

•

Normal

- works well with standard typed or printed documents.

• Dark - works well with light print or faint pencil markings.

To adjust the darkness, press Darkness repeatedly. Each time you press the button, the LED labeled with the selected

mode lights up.

Number

Select number of copies from 1 to 99.

1. Press Number.

2. Enter the number of copies to print using the numeric keypad.

3. Press Select. The selected number appears on the display.

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Scale

Original documents copied from the document glass, can be reduced or enlarged from 25% to 400%.

Original documents copied from the ADF, can be reduced or enlarged from 25% to 100%.

To scale a document to a pre—defined copy size:

1. Press Scale. The default setting appears on the bottom line of the display.

2. Press a scroll button ( ) repeatedly until the copy size is displayed.

3. Press Select.

To customize the copy size:

1. Press Scale.

2. Press a scroll button ( ) until CUSTOM:25—400% (or CUSTOM:25—100%) appears on the bottom line of the display.

3. Press Select.

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4. Enter the size using the numeric keypad.

5. Press Select. The selected number appears on the display.

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Advanced

The advanced option, copies images onto a page in a variety of layouts.

The advanced settings available when a document is loaded in the ADF include:

• Off - turns off the advanced copy features.

• Collation - controls the sequence in which multiple page

documents are printed.

• 2—Up - prints two copied documents on a single page.

• 4—Up - prints four copied documents on a single page.

The advanced settings available when a document is loaded in the scanner bed include:

• Off - turns off the advanced copy features.

• Auto Fit - automatically reduces or enlarges the original image

so the resulting copy fits on the paper.

• 2—Side - prints two copied documents on a single page. When

using the scanner bed, the 2—Side feature is especially useful when copying both sides of an original document.

Note: Auto Fit and 2—Side can be selected only when the paper size is letter, legal, or A4.

To select the adva nc ed sett ing :

1. Press Advanced repeatedly until the desired setting appears.

2. Press Select.

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4. Repair information

CAUTION: When you see this symbol, there is a

danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product mu st receive power in order to perform the task.

Removals

Covers

Cartridge access cover removal

1. Remove the paper tray.

2. Open the access cover.

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Repair information 4-1

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3. Press in on one side of the access cover to release it.

4. Release the other side of the access cover and remove.

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Middle cover removal

1. Remove the scanner and scanner card assembly. See

“Scanner assembly removal” on page 4-64, and “Scanner card assembly removal” on page 4-68 for more information.

2. Slip the cables out of the middle cover (A) (scanner to system board).

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3. Remove six screws (A) in the middle cover.

Repair information 4-3

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4. From the front of the printer, pull both the middle cover legs away from the printer to release tabs.

5. Lift up to remove the middle cover.

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Rear cover removal

1.Remove four screws (A).

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Repair information 4-5

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2. Pull the rear cover to remove.

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Scanner assembly document cover removal

1. Remove the left side cover. See “Left side” on page 4-12 for more information.

2. Remove the ground screw on the drive assembly. See

“Scanner assembly removal” on page 4-64 for more

information.

3. Disconnect the scanner assembly cable (A) (CN3).

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Repair information 4-7

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4. Un—thread the cable (A) from the scan ne r do cu m en t cov er.

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5. Open the document cover.

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Repair information 4-9

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6. Lift the document cover until the hinges catch (A).

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7. Tilt back and lift off the scanner document cover.

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Repair information 4-11

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Side cover removals Left side

1. Remove the rear cover. See “Rear cover removal” on

page 4-5 for more information.

2. Disconnect the speaker cable (A).

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Lexmark X215 MFP Service manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of contents

Laser notices

Safety information

Preface

Definitions

1. General information

Machine features

Print materials

Cleaning the machine

Cleaning the outside of the machine

Cleaning the inside of the machine

Cleaning the scan unit

Cleaning the photoconductor drum

Maintenance approach

Tools

Abbreviations

2. Diagnostic information

Start

Error message table

Symptom table

Paper feed problems

Printing and copying problems

Scanning problems

Faxing problems

Print quality checks

Service checks

3. Diagnostic aids

Configuration modes

Clear All Memory mode

Clear Count mode

Dial mode

Error Rate mode

Modem Speed mode

Park CCD module mode

Print Properties mode

Send Level mode

System Settings Report mode

Machine tests

DRAM Memory test

Modem Protocol Log test

Modem test

Motor, Fan, Solenoid test

Operator Panel Button test

Operator Panel test

Printhead test

Print Quality Pages test

ROM Memory test

Scanner CCD Module and Motor test

Sensor test

Customizing settings

Content

Darkness

Number

Scale

Advanced

4. Repair information

Removals

Covers