Lexmark MX310 Reference Guide

Quick Reference

Learning about the printer

Using the printer control panel

1

13

Use the To

1 Display

2 Arrow buttons Scroll up and down or left and right.

3 Select button

4 Address book

button

5 Redial button View the last number dialed.

6 Keypad Enter numbers, letters, or symbols.

7 Sleep button Enable Sleep mode or Hibernate mode.

8 Cancel button Cancel all printer activity.

2

12

• View the printer status and messages.

• Set up and operate the printer.

• Select menu options.

• Save settings.

View all the stored addresses.

Do the following to wake the printer from
Sleep mode:

• Press any hard button.

• Open a door or cover.

• Send a print job from the computer.

• Perform a power‑on reset using the main

power switch.

5

3

4

11

10

Use the To

9 Start button Start a job, depending on which mode is

10 Fax button Send faxes.

11 Back button Return to the previous screen.

12 Home button Go to the home screen.

13 Indicator light Check the status of the printer.

7

6

Understanding the colors of the Sleep

selected.

button and indicator lights

The colors of the Sleep button and indicator lights on the prin ter control
panel signify a certain printer status or condition.

Indicator light color and its corresponding printer status

8

9

Indicator light Printer status

Off The printer is off or in Hibernate mode.

Blinking green The printer is warming up, processing data,

Solid green The printer is on, but idle.

Blinking red The printer requires user intervention.

Sleep button light color and its corresponding printer status

Sleep button light Printer status

Off The printer is off, idle or in Ready state.

Solid amber The printer is in Sleep mode.

Blinking amber The printer is entering or waking from

Blinking amber for 0.1
second, then goes
completely off for 1.9
seconds in a slow, puls ing
pattern

or printing.

Hibernate mode.

The printer is in Hibernate mode.

Loading paper and specialty media

Setting the paper size and type

1 From the printer control panel, navigate to:

> Settings > > Paper Menu > > Paper

Size/Type >

2 Press the up or down arrow button to select the tray or feeder, and

then press

3 Press the up or down arrow button to select the paper size, and

then press

4 Press the up or down arrow button to select the paper type, and

then press

Configuring Universal paper settings

The Universal paper size is a user‑defined setting that lets you print on
paper sizes that are not preset in the printer menus.

Notes:

• The smallest supported Universal paper size is 76.2 x 76.2 mm

(3 x 3 inches), and is supported only from the multipurpose
feeder.

• The largest supported Universal paper size is 215.9 x 359.92 mm

(8.5 x 14.17 inches), and is supported from all paper sources.

1 From the printer control panel, navigate to:

> Settings > > Paper Menu > > Universal

Setup >

measure >

2 Select Portrait Width or Portrait Height, and then press .

.

.

to change the settings.

> Units of Measure > > select a unit of

1

3 Press the left or right arrow button to change the setting, and then

press

.

Loading trays

CAUTION—POTENTIAL INJURY: To reduce the risk of

equipment instability, load each tray separately. Keep all other
trays closed until needed.

1 Pull out the tray completely.

Note: Do not remove trays while a job prints or while Busy

appears on the printer display. Doing so may cause a jam.

2 Squeeze and then slide the width guide tab to the correct position

for the size of the paper you are loading.

1

A
4

LT
R

E
X
E

C

B
5

2

A
5

3 Squeeze and then slide the length guide tab to the correct position

for the size of the paper you are loading.

1

A
4

LT

R

E
XE

C

B5

A

5

2

Notes:

• For some paper sizes like letter, legal, and A4, squeeze and

slide the length guide tab backward to accommodate their
length.

• When loading legal‑size paper, the length guide extends

beyond the base leaving the paper exposed to dust. To
protect the paper from dust, you can purchase a dust cover
separately. For more information, contact customer support.

• If you are loading A6-size paper in the standard tray, then

squeeze and then slide the length guide tab toward the
center of the tray to the A6‑size position.

• Make sure the width and length guides are aligned with the

paper size indicators on the bottom of the tray.

2

A

4

LT
R

E
X

E
C

B
5

A
5

4 Flex the sheets back and forth to loosen them, and then fan them.

Do not fold or crease the paper. Straighten the edges on a level
surface.

5 Load the paper stack.

Notes:

• Load with the printable side facedown when using recycled

or preprinted paper.

• Load prepunched paper with the holes on the top edge

toward the front of the tray.

• Load letterhead facedown, with the top edge of the sheet

toward the front of the tray. For two‑sided printing, load
letterhead faceup with the bottom edge of the sheet toward
the front of the tray.

• Make sure the paper is below the maximum paper fill

indicator located on the side of the width guide.

6 Insert the tray.

3

7 From the printer control panel, set the paper size and paper type

in the Paper menu to match the paper loaded in the tray.

Note: Set the correct paper size and type to avoid paper jams
and print quality problems.

Loading the multipurpose feeder

Use the multipurpose feeder when printing on different paper sizes
and types or specialty media, such as card stock, transparencies, and
envelopes. You can also use it for single‑page print jobs on letterhead.

1 Open the multipurpose feeder.

a Pull the multipurpose feeder extender.

b Pull the extender gently so that the mul tipurpose feeder is fully

extended and open.

2 Squeeze the tab on the left width guide, and then move the guides

for the paper you are loading.

1

2

3 Prepare the paper or specialty media for loading.

• Flex sheets of paper back and forth to loosen them, and then

fan them. Do not fold or crease the paper. Straighten the edges
on a level surface.

• Hold transparencies by the edges. Flex the stack of

transparencies back and forth to loosen them, and then fan
them. Straighten the edges on a level surface.

Note: Avoid touching the printable side of the
transparencies. Be careful not to scratch them.

4

• Flex the stack of envelopes back and forth to loosen them, and

then fan them. Straighten the edges on a level surface.

4 Load the paper or specialty media.

Notes:

• Do not force paper or specialty media into the multipurpose

feeder.

• Make sure the paper or specialty media is below the

maximum paper fill indicator located on the paper guides.
Overfilling may cause paper jams.

• Load paper, transparencies, and card stock with the

recommended printable side faceup and the top edge entering
the printer first. For more information on loading
transparencies, see the packaging that the transparencies came
in.

Note: When loading A6‑size paper, make sure the
multipurpose feeder extender rests lightly against the edge
of the paper so that the last few sheets of paper remain in
place.

• Load letterhead faceup with the top edge entering the printer

first. For two‑sided (duplex) printing, load letterhead facedown
with the bottom edge entering the printer first.

• Load envelopes with the flap on the left side facedown.

Warning—Potential Damage: Never use envelopes with
stamps, clasps, snaps, windows, coated linings, or self‑stick
adhesives. These envelopes may severely damage the
printer.

5

5 From the printer control panel, set the paper size and paper type

in the Paper menu to match the paper or specialty media loaded
in the multipurpose feeder.

Linking and unlinking trays

Linking and unlinking trays

1 Open a Web browser, and then type the printer IP address in the

address field.

Notes:

• View the printer IP address on the printer control panel in

the TCP/IP section under the Network/Ports menu. The IP
address appears as four sets of numbers separated by
periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > Paper Menu.

3 Change the paper size and type settings for the trays you are l inking.

• To link trays, make sure the paper size and type for the tray

match that of the other tray.

• To unlink trays, make sure the paper size or type for the tray

does not match that of the other tray.

4 Click Submit.

Note: You can also change the paper size and type settings using the

printer control panel. For more information, see “Setting the paper
size and type” on page 1.

Warning—Potential Damage: Paper loaded in the tray should match
the paper type name assigned in the printer. The temperature of the
fuser varies according to the specified paper type. Printing issues
may occur if settings are not properly configured.

Creating a custom name for a paper type

Using the Embedded Web Server

1

Open a Web browser, and then type the printer IP address in the
address field.

Notes:

• View the printer IP address in the TCP/IP section in the

Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > Paper Menu > Custom Names.

3 Select a custom name, and then type a new custom paper type

name.

4 Click Submit.

5 Click Custom Types, and then verify if the new custom paper type

name has replaced the custom name.

Using the printer control panel

From the printer control panel, navigate to:

1

> Settings > > Paper Menu > > Custom Names

2 Select a custom name, and then type a new custom paper type

name.

3 Press .

4 Press Custom Types, and then verify if the new custom paper type

name has replaced the custom name.

Assigning a custom paper type name

Using the Embedded Web Server

1

Open a Web browser, and then type the printer IP address in the
address field.

Notes:

• View the printer IP address in the TCP/IP section in the

Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > Paper Menu > Custom Names.

3 Type a name for the paper type, and then click Submit.

4 Select a custom type, and then verify that the correct paper type

is associated with the custom name.

Note: Plain Paper is the factory default paper type for all
user‑defined custom names.

Using the printer control panel

From the printer control panel, navigate to:

1

> Settings > > Paper Menu > > Custom Names

2 Type a name for the paper type, and then press .

Assigning a custom paper type

Using the Embedded Web Server

1

Open a Web browser, and then type the printer IP address in the
address field.

Notes:

• View the printer IP address in the TCP/IP section in the

Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > Paper Menu > Custom Types.

3 Select a custom paper type name, and then select a paper type.

Note: Paper is the factory default paper type for all user‑defined

custom names.

4 Click Submit.

Using the printer control panel

From the printer control panel, navigate to:

1

> Settings > > Paper Menu > > Custom Types

2 Select a custom paper type name, and then select a paper type.

Note: Paper is the factory default paper type for all user‑defined

custom names.

3 Press .

6

Printing

Printing a document

Printing a document

1 From the Paper menu on the printer control panel, set the paper

type and size to match the paper loaded.

2 Send the print job:

For Windows users

With a document open, click File > Print.

a

b Click Properties, Preferences, Options, or Setup.

c Adjust the settings, if necessary.

d Click OK > Print.

For Macintosh users

Customize the settings in the Page Setup dialog if necessary:

a

1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the

paper loaded.

3 Click OK.

b Customize the settings in the Page Setup dialog if necessary:

1 With a document open, choose File > Print.

If necessary, click the disclosure triangle to see more
options.

2 From the Print dialog and pop ‑up menus adjust the settings

if necessary.

Note: To print on a specific paper type, adjust the
paper type setting to match the paper loaded, or select
the appropriate tray or feeder.

3 Click Print.

Adjusting toner darkness

Using the Embedded Web Server

Open a Web browser, and then type the IP address of the printer

1

in the address field.

Notes:

• View the printer IP address in the TCP/IP section in the

Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > Print Settings > Quality Menu > Toner Darkness.

3 Adjust the toner darkness, and then click Submit.

Using the printer control panel

1

From the printer control panel, navigate to:

> Settings > > Print Settings > > Quality

Menu >

2 Adjust the toner darkness, and then press .

> Toner Darkness

Canceling a print job

Canceling a print job from the printer control panel

From the printer control panel, press . When a list of print jobs

appears, select the job to cancel, and then press

Canceling a print job from the computer

For Windows users

1 Open the printers folder.

In Windows 8

From the Search charm, type run, and then navigate to:

Apps list > Run > type control printers > OK

In Windows 7 or earlier

a Click or click Start, and then click Run.

b In the Start Search or Run dialog, type control printers.

c Press Enter, or click OK.

.

2 Double‑click the printer icon.

3 Select the print job you want to cancel.

4 Click Delete.

For Macintosh users

1 From the Apple menu, navigate to either of the following:

• System Preferences > Print & Scan > select your printer > Open

Print Queue

• System Preferences > Print & Fax > select your printer > Open

Print Queue

2 From the printer window, select the print job you want to cancel,

and then delete it.

Copying

Making copies

Making a quick copy

1 Load an original document faceup, short edge first into the ADF

tray or facedown on the scanner glass.

Notes:

• Do not load postcards, photos, small items, transparencies,

photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.

• The ADF indicator light comes on when the paper is loaded

properly.

2 If you are loading a document into the ADF tray, then adjust the

paper guides.

Note: To avoid a cropped image, make sure the size of the
original document and the size of the copy paper are the same.

3 From the printer control panel, press .

Copying using the ADF

1 Load an original document faceup, short edge first into the ADF

tray.

7

Notes:

• Do not load postcards, photos, small items, transparencies,

photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.

• The ADF indicator light comes on when the paper is loaded

properly.

2 Adjust the paper guides.

3 From the printer control panel, use the keypad to enter the number

of copies, and then press

.

Copying using the scanner glass

1 Place an original document facedown on the scanner glass in the

upper left corner.

2 From the printer control panel, use the keypad to enter the number

of copies, and then press

Note: If you want to scan another document, then place the
next document on the scanner glass, press the left or right arrow
button to scroll to Scan the Next Page, and then press

.

3 Press the left or right arrow button to scroll to Finish the

Job, and then press

.

.

Copying photos

1 Place a photo facedown on the scanner glass in the upper left

corner.

2 From the printer control panel, navigate to:

> Copy > > Content Type > Photo

3 From the Content Source menu, choose a setting that best

describes the original photo your are copying, and then press

.

Note: If you want to copy another photo, then place it on the
scanner glass, press the left or right arrow button to scroll to

Scan the Next Page, and then press

.

4 Press the left or right arrow button to scroll to Finish the

Job, and then press

.

Canceling a copy job

Canceling a copy job from the printer control panel

From the printer control panel, press .

E-mailing

Setting up the printer to e-mail

Setting up the e-mail function

1 Open a Web browser, and then type the printer IP address in the

address field.

Notes:

• View the printer IP address in the TCP/IP section in the

Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > E-mail/FTP Settings > E-mail Settings.

3 Enter the appropriate information, and then click Submit.

Configuring e‑mail settings

1 Open a Web browser, and then type the printer IP address in the

address field.

Notes:

• View the printer IP address in the TCP/IP section in the

Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > E-mail/FTP Settings > E-mail Settings.

3 Enter the appropriate information, and then click Submit.

Creating an e-mail shortcut

Creating an e-mail shortcut using the Embedded Web Server

1 Open a Web browser, and then type the printer IP address in the

address field.

Notes:

• View the printer IP address in the TCP/IP section in the

Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > Manage Shortcuts > E-mail Shortcut Setup.

3 Type a name for the shortcut, and then enter the e-mail address.

Note: If you are entering multiple addresses, then separate each

address with a comma (,).

4 Adjust the scan settings, if necessary.

5 Enter a shortcut number, and then click Add.

If you enter a number that is already in use, then you are prompted
to select another number.

Canceling an e-mail

From the printer control panel, press .

Faxing

Sending a fax

Sending a fax using the printer control panel

1 Load an original document faceup, short edge first into the ADF

tray or facedown on the scanner glass.

8

Notes:

• Do not load postcards, photos, small items, transparencies,

photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.

• The ADF indicator light comes on when the paper is loaded

properly.

2 If you are loading a document into the ADF tray, then adjust the

paper guides.

3 From the printer control panel, navigate to:

> Fax > > enter a fax or shortcut number on the

keypad >

Note: If you want to fax another document, then place it on the
scanner glass, press the left or right arrow button to scroll to

Scan the Next Page, and then press

> Original Size >

.

4 Press the left or right arrow button to scroll to Finish the Job, and

then press

.

Sending a fax using the computer

The printer driver fax option lets you send a print job to the printer,
which sends the job as a fax. The fax option works as a normal fax
machine, but is controlled through the printer driver instead of the
printer control panel.

1 With a document open, click File > Print.

2 Select the printer, and then click Properties, Preferences,

Options, or Setup.

3 Navigate to:

Fax tab > Enable fax

4 Enter the recipient fax number or numbers in the “Fax number(s)”

field.

Note: Fax numbers can be entered manually or by using the
Phone Book feature

5 If necessary, enter a prefix in the “Dialing prefix” field.

6 Select the appropriate paper size and page orientation.

7 If you want to include a cover page with the fax, then select Include

cover page with fax, and then enter the appropriate information.

8 Click OK.

Notes:

• The Fax option is available for use only with the PostScript driver

or the Universal Fax Driver. For information on installing these
drivers, see the Software and Documentation CD.

• The Fax option must be configured and enabled in the PostScript

driver under the Configuration tab before it can be used.

• If the Always display settings prior to faxing check box is

selected, then you are prompted to verify the recipient
information before the fax is sent. If this check box is cleared,
then the queued document is sent automatically as a fax when
you click OK on the Fax tab.

Sending a fax using a shortcut number

Fax shortcuts are just like the speed dial numbers on a telephone or
fax machine. A shortcut number (1–999) can contain a single recipient
or multiple recipients.

1 Load an original document faceup, short edge first into the ADF

tray or facedown on the scanner glass.

Notes:

• Do not load postcards, photos, small items, transparencies,

photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.

• The ADF indicator light comes on when the paper is loaded

properly.

2 If you are loading a document into the ADF tray, then adjust the

paper guides.

3 Press # , and then enter the shortcut number on the keypad.

4 Press .

Sending a fax using the address book

The address book feature lets you search for bookmarks and network
directory servers.

1 Load an original document faceup, short edge first into the ADF

tray or facedown on the scanner glass.

Notes:

• Do not load postcards, photos, small items, transparencies,

photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.

• The ADF indicator light comes on when the paper is loaded

properly.

2 If you are loading a document into the ADF tray, then adjust the

paper guides.

3 From the printer control panel, navigate to:

> Fax > > > select the name of the recipient >

Sending a fax at a scheduled time

1 Load an original document faceup, short edge first into the ADF

tray or facedown on the scanner glass.

Notes:

• Do not load postcards, photos, small items, transparencies,

photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.

• The ADF indicator light comes on when the paper is loaded

properly into the ADF tray.

2 If you are loading a document into the ADF tray, then adjust the

paper guides.

3 From the printer control panel, navigate to:

> Fax > > enter the fax number > Delayed Send > Send

Later > select the date you want the fax to be sent >

the time you want the fax to be sent >

> select

4 Press .

Note: The document is scanned, and then faxed at the

scheduled time.

Creating a fax destination shortcut

Creating a fax destination shortcut using the Embedded Web Server

Assign a shortcut number to a single fax number or a group of fax
numbers.

1 Open a Web browser, and then type the printer IP address in the

address field.

9

Notes:

• View the printer IP address in the TCP/IP section in the

Network/Ports menu. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to

load the Web page correctly.

2 Click Settings > Manage Shortcuts > Fax Shortcut Setup.

Note: A password may be required. If you do not have an ID and

password, then contact your system support person.

3 Type a name for the shortcut, and then enter the fax number.

Notes:

• To create a multiple‑number shortcut, enter the fax numbers

for the group.

• Separate each fax number in the group with a semicolon (;).

4 Assign a shortcut number.

Note: If you enter a number that is already in use, then you are

prompted to select another number.

5 Click Add.

Canceling an outgoing fax

Canceling a fax job while the original documents are still scanning

• If you are using the ADF tray and Scanning page appears, then

press

• If you are using the scanner glass and Scanning page, Scan

the Next Page, or Finish the Job appears, then press

Canceling a fax job after scanning the original documents

1 From the printer control panel, press .

2 Press the left or right arrow button to scroll to the job you want to

cancel.

.

.

Scanning

Scanning to an FTP address

Scanning to an FTP address

Scanning to an FTP address using a shortcut number

1 Load an original document faceup, short edge first into the ADF

tray or facedown on the scanner glass.

Notes:

• Do not load postcards, photos, small items, transparencies,

photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.

• The ADF indicator light comes on when the paper is loaded

properly.

2 If you are loading a document into the ADF tray, then adjust the

paper guides.

3 From the printer control panel, press #, and then enter the FTP

shortcut number.

4 Press .

Scanning to an FTP address using the address book

1 Load an original document faceup, short edge first into the ADF

tray or facedown on the scanner glass.

Notes:

• Do not load postcards, photos, small items, transparencies,

photo paper, or thin media (such as magazine clippings) into
the ADF tray. Place these items on the scanner glass.

• The ADF indicator light comes on when the paper is properly

loaded.

2 If you are loading a document into the ADF tray, then adjust the

paper guides.

3 From the printer control panel, navigate to:

> FTP Shortcuts > > select the name of the recipient >

Clearing jams

Jam error messages appear on the printer display and include the area
of the printer where the jam occurred. When there is more than one
jam, the number of jammed pages is displayed.

Avoiding jams

Load paper properly

• Make sure paper lies flat in the tray.

Correct loading of paper Incorrect loading of paper

• Do not remove a tray while the printer is printing.

• Do not load a tray while the printer is printing. Load it before

printing, or wait for a prompt to load it.

• Do not load too much paper. Make sure the stack height is below

the maximum paper fill indicator.

3 Press > Delete Selected Jobs.

10

• Do not slide the paper into the tray. Load paper as shown in the

illustration.

• Make sure the guides in the tray or the multipurpose feeder are

properly positioned and are not pressing tightly against the paper
or envelopes.

• Push the tray firmly into the printer after loading paper.

Understanding jam messages and locations

When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.

Notes:

• When Jam Assist is set to On, the printer automatically flushes

blank pages or pages with partial prints to the standard bin after
a jammed page has been cleared. Check your printed output
stack for discarded pages.

• When Jam Recovery is set to On or Auto, the printer reprints

jammed pages. However, the Auto setting does not guarantee
that the page will reprint.

Jam access
area

4 Multipurpose

feeder

5 Tray 1 [x]‑page jam,

6 Tray [x] [x]‑page jam,

7 Rear door [x]‑page jam, open

Printer control
panel message

[x]‑page jam, clear
manual
feeder. [250.xx]

remove tray 1 to
clear
duplex. [23y.xx]

remove tray
[x]. [24y.xx]

rear door. [20y.xx]

What to do

Remove all paper from
the multipurpose
feeder, and then
remove the jammed
paper.

Pull out tray 1
completely, then push
the front duplex flap
down, and then remov e
the jammed paper.

Note: You may need to
open the rear door to
clear some 23y.xx
paper jams.

Pull out the indicated
tray, and then remove
the jammed paper.

Open the rear door, and
then remove the
jammed paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load wrinkled, creased, damp, bent, or curled paper.

• Flex, fan, and straighten paper before loading it.

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure the paper size and type are set correctly on the computer

or printer control panel.

• Store paper according to manufacturer recommendations.

Jam access
area

1 Automatic

document
feeder (ADF)

2 Standard bin [x]‑page jam, clear

3 Front door [x]‑page jam, open

Printer control
panel message

[x]‑page jam, open
automatic feeder
top cover. [28y.xx]

standard
bin. [20y.xx]

front door. [20y.xx]

11

What to do

Remove all paper from
the ADF tray, and then
remove the jammed
paper.

Remove the jammed
paper.

Open the front door,
then remove the toner
cartridge and imaging
unit, and then the
jammed paper.

[x]‑page jam, open front door. [20y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be

hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching it.

1 Press the button on the right side of the printer, and then open the

front door.

2 Pull the toner cartridge out using the handle.

3 Lift the green handle, and then pull the imaging unit out of the

printer.

Warning—Potential Damage: Do not touch the shiny blue
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.

5 Lift the green flap in front of the printer.

6 Firmly grasp the jammed paper on each side, and then gently pull

it out.

Note: Make sure all paper fragments are removed.

4 Place the imaging unit aside on a flat, smooth surface.

Warning—Potential Damage: Do not expose the imaging unit to

direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.

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7 Insert the imaging unit by aligning the arrows on the side rails of

the unit with the arrows on the side rails inside the printer, and
then insert the imaging unit into the printer.

8 Insert the toner cartridge by aligning the side rails of the cartridge

with the arrows on the side rails inside the printer, and then insert
the cartridge into the printer.

[x]‑page jam, open rear door. [20y.xx]

1 Open the front door to loosen the jammed paper in the rear door.

2 Gently pull down the rear door.

CAUTION—HOT SURFACE: The inside of the printer might

be hot. To reduce the risk of injury from a hot component,
allow the surface to cool before touching it.

3 Firmly grasp the jammed paper on each side, and then gently pull

it out.

Note: Make sure all paper fragments are removed.

4 Close the rear door, and then the front door.

9 Close the front door.

10 From the printer control panel, touch to clear the message

and continue printing. For non‑touch‑screen printer model s, select

Next >

> Clear the jam, press OK > .

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5 From the printer control panel, touch to clear the message

and continue printing. For non‑touch‑screen printer model s, select

Next >

> Clear the jam, press OK > .

[x]‑page jam, clear standard bin. [20y.xx]

1 Firmly grasp the jammed paper on each side, and then gently pull

it out.

Note: Make sure all paper fragments are removed.

1 Pull the tray completely out of the printer.

Note: Make sure all paper fragments are removed.

2 From the printer control panel, touch to clear the message

and continue printing. For non‑touch‑screen printer model s, select

Next >

> Clear the jam, press OK > .

[x]‑page jam, remove tray 1 to clear
duplex. [23y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be

hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching it.

2 Locate the blue lever, and then pull it down to release the jam.

3 Firmly grasp the jammed paper on each side, and then gently pull

it out.

4 Insert the tray.

5 From the printer control panel, touch to clear the message

and continue printing. For non‑touch‑screen printer model s, select

Next >

> Clear the jam, press OK > .

[x]‑page jam, open tray [x]. [24y.xx]

1 Pull the tray completely out of the printer.

Note: The message on the printer display indicates the tray

where the jammed paper is located.

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2 Firmly grasp the jammed paper on each side, and then gently pull

it out.

Note: Make sure all paper fragments are removed.

[x]‑page jam, clear manual
feeder. [25y.xx]

1 From the multipurpose feeder, firmly grasp the jammed paper on

each side, and then gently pull it out.

Note: Make sure all paper fragments are removed.

2 Flex the sheets of paper back and forth to loosen them, and then

fan them. Do not fold or crease the paper. Straighten the edges on
a level surface.

3 Reload paper into the multipurpose feeder.

Note: Make sure the paper guide lightly rests against the edge of

the paper.

4 From the printer control panel, touch to clear the message

and continue printing. For non‑touch‑screen printer model s, select

3 Insert the tray.

4 From the printer control panel, touch to clear the message

and continue printing. For non‑touch‑screen printer model s, select

Next >

> Clear the jam, press OK > .

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Next >

> Clear the jam, press OK > .

[x]‑page jam, open automatic feeder top
cover. [28y.xx]

1 Remove all original documents from the ADF tray.

Note: The message is cleared when the pages are removed from

the ADF tray.

2 Open the ADF cover.

3 Firmly grasp the jammed paper on each side, and then gently pull

it out.

Note: Make sure all paper fragments are removed.

4 Close the ADF cover.

5 Straighten the edges of the original documents, then load the

original documents into the ADF, and then adjust the paper guide.

6 From the printer control panel, touch to clear the message

and continue printing. For non‑touch‑screen printer model s, select

Next >

> Clear the jam, press OK > .

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