Jabra CC Workspace Plug-ins Datasheet
Jabra CC Workspace Plug-ins
for Genesys Workspace
Desktop Edition
Improved efficiency & productivity
The Jabra CC Workspace Plug-ins are free software plug-ins for
call center agents using the Genesys Workspace Desktop Edition
with Jabra USB headsets. The plug-ins increase agent eciency
by enabling active calls to be controlled directly from the headset
controls.
Choice of functionality
Adminstrators can choose from two solutions that oer either full
call control or end interaction functionality.
Easy for IT administrators
Fully compliant with the Genesys Workspace Desktop Edition and
easy to deploy with only a small footprint on agents’ workstations.
Easy for contact center agents
Manage conversations seamlessly with one-touch call control for
eciency gains and a better customer experience.
About Genesys Workspace
Workspace is a smart client application enabling call center agents to
manage conversations seamlessly across multiple channels.
Reasons to choose
Jabra CC Workspace Plug-in for Call Control
• This plug-in delivers eciency gains as agents have full call
control functionalities using their headset controller box
• Just one click on the controller box enables mute, answer call,
end call and hold call functionality
• Agents can more eciently manage their call queue, avoiding
queue disruption and lost calls
• This plug-in is for agents using any Jabra USB headset
The Jabra CC Workspace Plug-in for End Interaction
• This plug-in helps maximize agent uptime. Just one click on the
headset controller box enables agents to easily close an active
session within Workspace, reducing wasted time
• This plug-in is for agents using Jabra USB headsets including
Jabra Biz 2300 and Jabra 2400 II CC and for agents using Jabra
QD headsets with the Jabra Link 260/265 USB adapter
• This framework can also be used to develop a custom solution
assigning Workspace commands to dedicated buttons on the
headset. Consult Jabra’s developer guide for more details
Works with softphone, Jabra Link 260/265,
Jabra USB headsets including Biz 2300 and Jabra Biz 2400 II CC
jabra.com/ccplug-in
Jabra CC Workspace Plug-ins - How they work
01
Get the CC Workspace Plug-ins
Download the installation package for either the Jabra CC
Workspace Plug-in for Call Control or the Jabra CC Workspace
Plug-in for End Interaction.
02
Configuration & deployment
Configure the controller’s buttons to access the solution
that best address your needs:
Solution #1: Mute, answer call, end call, hold call
Solution #2: End interaction
Deploy the Jabra CC Plug-in enabler (MSI files) to the
relevant agents’ desktops.
Agent
Agent
Agent
Technical requirements Description
Genesys Workspace Desktop Edition software Version 8.5.x
Compatible Operating Systems (server and agent) Windows 7, 8, 8.1 and 10
Plug-in Works with
Jabra CC Workspace Plug -in for Call Control For agents using any Jabra USB headset
Finesse
Agent
Agent
Agent
The Jabra CC Workspace Plug-in for End Interaction For agents using Jabra USB headset s including Jabra Biz 2300 and Jabra 2400 II CC
Please note: if you need to remove the programmable button on the controller box, you must reset the headset using Jabra Direct.
and fo r agent s using Jabra QD headsets with the Jabra Link 260/265 USB adapter
© 2017 GN Audio A/S . All rights reserved.
The Blue tooth® word mark a nd logos are regi stered trademarks own ed by the
Bluetooth SIG, In c. and any use of such m arks by GN Audio A/S is unde r license.
® Jabra is a re gistered trad emark of GN Audio A /S.
Jabra CC Workspace Plug-ins Data sheet/09/2017
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