C350.RG.book Page 1 Thursday, February 6, 2003 2:12 PM
Welcome
Internal Antenna
Left Soft Key
Perform functions
identified by left
display prompt.
Menu Key
Open a menu
M
when you see
in the display.
Power/End Key
Press & hold to
power phone on
& off.
Press & release to
end phone calls,
exit menu system.
MicrophoneHeadset Connector
Port
Earpiece
Right Soft Key
Perform functions
identified by right
display prompt.
Send/Answer Key
Make and answer
calls; press in idle
to see recent
dialed calls.
Navigation Keys
Scroll through lists,
set volume.
USB Connector Port
Insert data cable.
Power Connector Port
Insert charger.
Your C350 phone lets you change covers and keypads (see
page 23). Your phone may not appear exactly as the phone image
above.
Note that all key locations, sequences and functions remain the
same with any of the various covers.
1
C350.RG.book Page 2 Thursday, February 6, 2003 2:12 PM
Personal Communications Sector
852-25063888 (HK)
www.motorola.com.hk
(HK)
MOTOROLA and the Stylized M Logo are registered in the US Patent &
Trademark Office. All other product or service names are the property of
their respective owners.
The Motorola products described in this manual may include copyrighted
Motorola and third party software stored in semiconductor memories or
other media. Laws in the United States and other countries preserve for
Motorola and third party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or
reproduce the copyrighted software. Accordingly, any copyrighted
software contained in the Motorola products may not be modified,
reverse-engineered, distributed, or reproduced in any manner to the
extent allowed by law. Furthermore, the purchase of the Motorola
products shall not be deemed to grant either directly or by implication,
estoppel, or otherwise, any license under the copyrights, patents, or
patent applications of Motorola or any third party software provider,
except for the normal, non-exclusive, royalty-free license to use that
arises by operation of law in the sale of a product.
2
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Menu Map
Main Menu
• Voice Dial
• Recent Calls
• Received Calls
• Dialed Calls
• Notepad
• Call Times
• Call Cost
•Data Times
•Data Volumes
•Chat*
• Media Center
•Theme
• My Tones
• MotoMixer
• Picture Viewer
•Ring Styles
•Alert
•
Detail
Alert
• My Tones
• Games
• WebAccess
• Web Browser
• Bookmarks
• Stored Pages
•History
• Go to URL
•Browser Setup
•Browser*
•Office Tools
• Datebook
•Calculator
•More
(go to following menu items)
•Settings
(see next page)
• Phonebook
• Web Sessions *
•MyMenu
• Messages *
• New Message
•Voicemail
•Text Msgs
•Browser Msgs
• Info Services
• Quick Notes
• Outbox
• Drafts
• SIM Applications *
• Fixed Dial *
• Service Dial *
• Quick Dial *
Note: Select More when it appears in the
menu to see additional menu items.
Note: This is the standard phone menu
layout. Your service provider may change
the layout, or feature names. To change
the layout yourself, see page 98. Not all
features may be available for all users.
* Optional network, SIM card, or
subscription-dependent features
3
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Settings Menu
• Call Divert *
•Voice Calls
• Fax Calls
• Data Calls
• Cancel All
• Divert Status
• Phone Status
•My Tel. Numbers*
• Credit Info/Available *
• Active Line *
• Battery Meter
• In-Call Setup
• In-Call Timer
• Call Cost Setup *
• My Caller ID
• Talk and Fax *
• Answer Options
• Call Waiting *
• Security
• Phone Lock
• Lock Keypad
• Lock Application
•Fixed Dial
• Call Barring *
• SIM PIN
•New Passwords
Note: Not all features may be available
for all users.
* Optional network, SIM card, or
subscription-dependent features
• Other Settings
• Personalize
• Main Menu
•Keys
• Color Style
•Greeting*
• Wallpaper
• Screen Saver
• Quick Dial *
• Initial Setup
• Time and Date
• 1-Touch Dial
• Backlight
•Scroll
• Animation
• Language
• Battery Save
• Contrast
•DTMF
•Master Reset
• Master Clear
•Network
• Car Settings
• Headset
4
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Shortcuts
Following are some useful shortcuts. To create your own
MyMenu shortcuts, see page 101.
TaskShortcut
Lock/unlock keypad
Change ringer alert
Display my phone
number
Go to dialed calls listPress
Exit menu systemPress
Open phonebook
Create phonebook entry
Press
M
S
Press
volume setting) to switch
to vibrate alert, then silent
alert. Press right to reset
ring alert.
Press
(number must be stored
on SIM card)
Press
Press
left (at lowest
M
#
in idle
N
O
S
down in idle
S
up in idle
in idle
\
5
C350.RG.book Page 6 Thursday, February 6, 2003 2:12 PM
C350.RG.book Page 10 Thursday, February 6, 2003 2:12 PM
Safety and General
Information
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION.
READ THIS INFORMATION BEFORE USING YOUR PHONE.
The information provided in this document supersedes the general safety
information contained in user guides published prior to July 2000. For
information regarding radio use in a hazardous atmosphere please refer
to the Factory Mutual (FM) Approval Manual Supplement or Instruction
Card, which is included with radio models that offer this capability.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
RF Operational Characteristics
Your phone contains a transmitter and a receiver. When it is ON, it
receives and transmits radio frequency (RF) energy. The phone operates
in the frequency ranges of 880 MHz to 915 MHz and 1710 MHz to 1785
MHz in digital mode.
When you communicate with your phone, the system handling your call
controls the power levels at which your phone transmits. The output
power level typically may vary over a range from 0.0 watts to 1.7 watts in
digital mode for the 900 MHz band, and 0.0 watts to 1.0 watts in digital
mode for the 1800 MHz band.
Exposure To Radio Frequency Energy
Your Motorola phone is designed to comply with the following national
and international standards and guidelines regarding exposure of human
beings to radio frequency electromagnetic energy:
10
C350.RG.book Page 11 Thursday, February 6, 2003 2:12 PM
• United States Federal Communications Commission, Code of
Regulations; 47 CFR part 2 sub-part J
• American National Standards Institute (ANSI) / Institute of Electrical
and Electronic Engineers (IEEE) C95. 1-1992
• Institute of Electrical and Electronic Engineers (IEEE) C95.1-1999
Edition
• National Council on Radiation Protection and Measurements
(NCRP) of the United States, Report 86, 1986
• International Commission on Non-Ionizing Radiation Protection
(ICNIRP) 1998
• Ministry of Health (Canada) Safety Code 6. Limits of Human
Exposure to Radiofrequency Electromagnetic Fields in the
Frequency Range from 3 kHz to 300 GHz, 1999
• Australian Communications Authority Radiocommunications
(Electromagnetic Radiation-Human Exposure) Standard 1999
To assure optimal phone performance and make sure human exposure to
radio frequency electromagnetic energy is within the guidelines set forth
in the above standards, always adhere to the following procedures:
Portable Phone Operation and EME
Exposure
Antenna Care
Use only the supplied or an approved replacement antenna.
Unauthorized antennas, modifications, or attachments could damage the
phone and may violate FCC regulations.
Do NOT hold the antenna when the phone is in use. Holding the
antenna affects call quality and may cause the phone to operate at a
higher power level than needed.
11
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Phone Operation
When placing or receiving a phone call, hold your phone as you would a
wireline telephone. Speak directly into the microphone.
Body-Worn Operation
To maintain compliance with FCC/Health Canada RF exposure
guidelines, if you wear a phone on your body when transmitting, always
place the phone in a Motorola-supplied or approved clip, holder, holster,
case, or body harness for this product. Use of non-Motorola-approved
accessories may exceed FCC/Health Canada RF exposure guidelines. If
you do not use one of the Motorola-supplied or approved body-worn
accessories, and are not using the phone held in the normal use position,
ensure the phone and its antenna are at least one inch
(2.5 centimeters) from your body when transmitting.
Data Operation
When using any data feature of the phone, with or without an accessory
cable, position the phone and its antenna at least one inch
(2.5 centimeters) from your body.
Approved Accessories
For a list of approved Motorola accessories, visit our website at
www.mot.com
.
Electromagnetic Interference/
Compatibility
Note: Nearly every electronic device is susceptible to electromagnetic
interference (EMI) if inadequately shielded, designed, or otherwise
configured for electromagnetic compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility conflicts, turn
off your phone in any facility where posted notices instruct you to do so.
Hospitals or health care facilities may be using equipment that is sensitive
to external RF energy.
12
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Aircraft
When instructed to do so, turn off your phone when on board an aircraft.
Any use of a phone must be in accordance with applicable regulations per
airline crew instructions.
Medical Devices
Pacemakers
The Advanced Medical Technology Association recommends that a
minimum separation of 6 inches (15 centimeters) be maintained between
a handheld wireless phone and a pacemaker. These recommendations
are consistent with the independent research by, and recommendations
of, the United States Food and Drug Administration.
Persons with pacemakers should:
• ALWAYS keep the phone more than six inches (15 centimeters)
from your pacemaker when the phone is turned ON.
• NOT carry the phone in the breast pocket.
• use the ear opposite the pacemaker to minimize the potential for
interference.
• turn OFF the phone immediately if you have any reason to suspect
that interference is taking place.
Hearing Aids
Some digital wireless phones may interfere with some hearing aids. In the
event of such interference, you may want to consult your hearing aid
manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the manufacturer of
your device to determine if it is adequately shielded from RF energy. Your
physician may be able to assist you in obtaining this information.
Safety and General Use While Driving
Check the laws and regulations on the use of phones in the area where
you drive. Always obey them.
13
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When using your phone while driving, please:
• give full attention to driving and to the road.
• use hands-free operation, if available.
• pull off the road and park before making or answering a call if driving
conditions so require.
Operational Warnings
For Vehicles With an Air Bag
Do not place a portable phone in the area over an air bag or in the air bag
deployment area. Air bags inflate with great force. If a portable phone is
placed in the air bag deployment area and the air bag inflates, the phone
may be propelled with great force and cause serious injury to occupants
of the vehicle.
Potentially Explosive Atmospheres
Turn off your phone prior to entering any area with a potentially explosive
atmosphere, unless the phone is a model specifically identified as being
“Intrinsically Safe.” Do not remove, install, or charge batteries in such
areas. Sparks in a potentially explosive atmosphere can cause an
explosion or fire resulting in bodily injury or even death.
Note: The areas with potentially explosive atmospheres referred to above
include fueling areas such as below decks on boats, fuel or chemical
transfer or storage facilities, areas where the air contains chemicals or
particles, such as grain, dust, or metal powders, and any other area
where you would normally be advised to turn off your vehicle engine.
Areas with potentially explosive atmospheres are often but not always
posted.
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn OFF your
phone when you are near electrical blasting caps, in a blasting area, or in
areas posted: “Turn off two-way radio.” Obey all signs and instructions.
14
C350.RG.book Page 15 Thursday, February 6, 2003 2:12 PM
Operational Cautions
Antennas
Do not use any portable phone that has a damaged antenna. If a
damaged antenna comes into contact with your skin, a minor burn can
result.
Batteries
All batteries can cause property damage and/or bodily injury such as
burns if a conductive material such as jewelry, keys, or beaded chains
touches exposed terminals. The conductive material may complete an
electrical circuit (short circuit) and become quite hot. Exercise care in
handling any charged battery, particularly when placing it inside a pocket,
purse, or other container with metal objects.
15
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Getting Started
What’s in the Box?
Your digital wireless phone typically comes equipped
with a battery and a charger. Other accessory options can
customize your phone for maximum performance and
portability.
To purchase Motorola Original™ accessories, please
contact the Motorola Customer Call Center at 85225063888 in HK.
Getting Started
About This Guide
Optional Features
Features marked with this label are optional
network, SIM card, and/or subscriptiondependent features. These features may not be
offered by all service providers in all
geographical areas. Contact your service provider for
information about availability.
Optional Accessories
Features marked with this label require the use of
an optional Motorola Original™ accessory.
Installing the Battery
You must install and charge the battery to use your phone.
16
3
C350.RG.book Page 17 Thursday, February 6, 2003 2:12 PM
Your phone is designed to be used only with
Motorola Original batteries and accessories. We
recommend that you store batteries in their
protective cases when not in use.
Do This
1 Remove the battery from its protective clear
plastic case, if necessary.
2 Press down on the
cover release
2
button at the top of
your phone.
3 Pull the top of the
Release
button
phone’s back
cover to release it.
Getting Started
4 Insert the battery
with printed
arrows and two
tabs at the top of
the battery
compartment.
5 Push down until
the battery is
inserted at the
bottom.
5
4
17
7
C350.RG.book Page 18 Thursday, February 6, 2003 2:12 PM
Do This
6 Insert the bottom
of the back cover.
7 Press the top of
the back cover
down until it hooks
over the cover
release button.
Charging the Battery
Getting Started
New batteries are shipped partially charged. Before you
can use your phone, you need to install and charge the
battery, as indicated by the following instructions. Some
batteries perform best after several full charge/discharge
cycles.
Do This
1 Plug the travel
charger into the
middle jack on
the bottom of
your phone.
6
2 Plug the other end of the travel charger into the
appropriate electrical outlet.
3 When your phone indicates that the battery is
fully charged (
travel charger.
18
Charge Complete
), remove the
C350.RG.book Page 19 Thursday, February 6, 2003 2:12 PM
Caution: If the battery is fully discharged, your phone may
not display
charger. Do not attempt to force the charger further in
if you do not see an immediate response.
Note: When you charge the battery, the battery level
indicator in the upper right corner of the display shows
how much of the charging process is complete. See
page 31.
Charging
for up to one minute after inserting the
Battery Use
Caution: To prevent injuries or burns, do not allow metal
objects to contact or short-circuit the battery terminals.
To maximize your battery’s performance:
• Always use Motorola Original™ batteries and battery
chargers. The phone warranty does not cover
damage caused from using non-Motorola batteries
and/or battery chargers.
• New batteries or batteries that have been stored for
long periods of time may require a longer initial charge
time.
Getting Started
• Maintain the battery at or near room temperature
when charging.
• Do not expose batteries to temperatures below -10°C
(14°F) or above 45°C (113°F). Always take your
phone with you when you leave your vehicle.
• When you do not intend to use a battery for a while,
store it uncharged in a cool, dark, dry place, such as a
refrigerator.
19
C350.RG.book Page 20 Thursday, February 6, 2003 2:12 PM
• Over extended periods of time, batteries gradually
wear down and require longer charging times. This is
normal. If you charge your battery regularly and
notice a decrease in talk time or an increase in
charging time, then it is probably time to purchase
a new battery.
The rechargeable batteries that power this
product must be disposed of properly and may
need to be recycled. Refer to your battery’s label
for battery type. Contact your local recycling center for
proper disposal methods. Never dispose of batteries in a
fire because they may explode.
Getting Started
Changing Your SIM Card
Your SIM (Subscriber Identity Module) card contains your
phone number, service details, and phonebook/message
memory. It must be installed in the base of the phone.
Caution: Do not bend or scratch your SIM card. Avoid
exposing your SIM card to static electricity, water, or dirt.
Note: Since your phone lets you change covers and
keypads, it may not appear exactly as the phone pictured.
All key locations, sequences, and functions remain the
same with any of the various covers.
20
3
C350.RG.book Page 21 Thursday, February 6, 2003 2:12 PM
Do This
1 Press down on the
cover release
2
button at the top of
your phone.
2 Pull the top of the
Release
button
phone’s back
cover to release it.
Getting Started
3 Lift out the battery
from the base of
the phone.
4 Slide the plastic
SIM card tab
forward to unlock
the SIM.
5 Lift out the old SIM
card, if necessary.
SIM card
SIM
card tab
21
10
C350.RG.book Page 22 Thursday, February 6, 2003 2:12 PM
Do This
6 Slide in the new
SIM card in the
SIM card
holder with the cut
corner on the
upper left and the
gold plate facing
down.
Getting Started
22
7 Insert the battery
with printed
arrows and two
tabs at the top of
the battery
compartment.
8 Push down until
the battery is
inserted at the
bottom.
9 Insert the bottom
of the back cover.
10 Press the top of
the back cover
down until it hooks
over the cover
release button.
8
7
9
2
C350.RG.book Page 23 Thursday, February 6, 2003 2:12 PM
Changing Your Phone’s Cover
Always use Motorola Original™ covers. The
phone warranty does not cover damage caused
from using non-Motorola accessories.
Your phone uses a convertible cover, keypad, and (in
some cases) side band that you may replace to completely
change its appearance.
Note: Since your phone lets you change covers and
keypads, it may not appear exactly as the phone pictured.
All key locations, sequences, and functions remain the
same with any of the various covers.
Remove Cover and Keypad
Do This
1 Press down on the
cover release
button at the top of
your phone.
2 Pull the top of the
phone’s back
cover to release it.
3 If your cover has a
removable side
band, remove it
now.
1
Release
button
Side
band
Getting Started
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C350.RG.book Page 24 Thursday, February 6, 2003 2:12 PM
Do This
4 Pull the side tabs
away from the
Lanyard loop
phone.
5 Lift up on the
lanyard loop to pull
the phone out of
the front cover.
4
Side tabs
Always use the keypad and side band (if applicable) that
matches the new cover.
Getting Started
Install Cover and Keypad
Do This
1 If your phone has
2
an end cap, install
it before attaching
the front cover.
2 Slide the top of the
phone into the top
of the new front
cover.
5
24
6
C350.RG.book Page 25 Thursday, February 6, 2003 2:12 PM
Do This
3 Press the bottom
of the phone into
the front cover
until the side tabs
snap into place.
3
4 If your cover has a
removable side
band, attach it
now.
5 Insert the bottom
of the back cover.
6 Press the top of
the back cover
down until it hooks
over the cover
release button.
Side tabs
5
Resetting Your Phone
If your phone becomes frozen on a single display, error
message, or power up, reset your phone as follows:
Do This
1 Remove your phone’s back and front cover as
described on page 20.
Getting Started
25
C350.RG.book Page 26 Thursday, February 6, 2003 2:12 PM
Do This
2 Use a small object
to press the Reset
button on the front
of your phone.
Your phone
display should be
restored.
3 Replace your phone’s cover.
Getting Started
Turning Your Phone On
Do This
1 Press and hold
(the End/
O
Power key).
2 If necessary, enter your SIM card PIN code and
(+) to unlock your SIM card.
OK
press
Note: If you enter an incorrect PIN code three
times in a row, your SIM card is disabled and
your phone displays the message
(For more information, see page 121.)
3 If necessary, enter your four-digit unlock code
and press
Note: The unlock code is originally set to 1234.
(For more information, see page 117.)
(+) to unlock your phone.
OK
Reset
button
End/
Power
Key
SIM Blocked
.
26
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Note: At startup, you are given the option to
personalize your phone. Select
set personal phone options, or
go to the idle display. For more information,
see page 98.
YES
(+) to
NO
(-) to
Adjusting the Volume
You can adjust your phone’s earpiece and ring tone
volume by pressing
When You Can Adjus t
you are in a callearpiece speaker volume
the display is idlering tone volume
S
left and right.
Making and Answering Calls
This section summarizes the most basic calling features.
For more features, see page 53.
Getting Started
Making a Call
There is a built-in antenna in the top
of your phone. Do not block the
antenna while you are on a call.
To call a number, your phone must:
• be turned on and unlocked
• have a SIM card inserted and unlocked
• have a network connection with adequate signal
strength
Built-in antenna
27
C350.RG.book Page 28 Thursday, February 6, 2003 2:12 PM
Do This
1 Enter the number with the keypad keys (up to 40
digits).
Note: If you make a mistake, press
DELETE
and hold
2 Press
3 Press
Note: You can make an emergency call even when the
phone is locked, or when a SIM card is not inserted. See
Getting Started
page 55.
(-) to delete the last digit, or press
DELETE
N
O
(-) to clear all digits.
(send key) to make the call.
(end key) when the call is done.
Answering a Call
To answer a call, your phone must:
• be turned on and unlocked
• have a SIM card inserted and unlocked
• have a network connection with adequate signal
strength
When you receive a call, your phone rings and/or vibrates
and displays an incoming call message.
28
Do This
1 Press
2 Press
or
N
O
ANSWER
(end key) when the call is done.
(+)
C350.RG.book Page 29 Thursday, February 6, 2003 2:12 PM
Changing the Call Alert
• Press S left to switch the alert for incoming
calls and other events to vibrate, then silent.
• Press
S
right to reset your phone to ring alert.
Viewing Your Phone Number
To view your phone number from the idle display, press
M
While you are on a call, press
Note: Your phone number must be stored on your SIM
card to use this feature. If you do not know your phone
number, contact your service provider.
#
.
>
M
My Tel. Numbers
.
Getting Started
29
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Using Your Phone
See page 1 for a diagram of basic phone components.
Using the Display
The top section of the display shows phone status
indicators. The following illustration shows some of the
common indicators that you may see at the top of the
display when using your phone.
Messages, phone numbers, and menu options appear
in the middle of the display. Text labels at the bottom
corners of the display show the current soft key functions.
A
M
(menu) indicator in the bottom center of the display
indicates that you can open the main menu or a feature
sub-menu to see more options. For more information
about the soft key and menu key labels, see page 33.
Some of the phone functions described in this guide must
Using Your Phone
be performed from the idle display. The term idle display
refers to the standard display that you see when your
phone is on and ready to use, when you are not on a call
or using the menu system.
30
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