Intermec PM4i User Guide

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Mid-Range Printer

User’s Manual

Intermec Technologies Corporation

Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org).

This product includes cryptographic software written by Eric Young (EAY@cryptsoft.com).

This product uses Regex++, Index software during its operational phases. The owner of Regex++ has granted use of the software to anyone provided such use is accompanied by the following copyright and permission notice:

Regex++, Index. (Version 3.31, 16th Dec 2001) Copyright © 1998-2001 Dr John Maddock Permission to use, copy, modify, distribute and sell this software and its documentation for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. Dr John Maddock makes no representations about the suitability of this software for any purpose. It is provided “as is” without express or implied warranty.

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Document Change Record

This page records changes to this document. The document was previously released as 934-020-001.

Version Number

Date Description of Change

-001 9/2009

• Updated the part number to 935-025-001.

• Combined the Fingerprint (P/N 934-022-001) and

IPL (P/N 934-020-001) versions of the user’s guides.

• Incorporated the EasyLAN User’s Guide

(P/N 1-960590-03) and the EasyCoder Printer RFID User’s Guide (P/N 934-008-002) into this manual.

• Removed configuration information from the

EasyLAN Ethernet Interface Kit Installation Instructions (P/N 1-960589-01) and the EasyLAN Wireless Interface Kit Installation Instructions (P/N 1-960610-04) and added it to this manual.

• Added information to support the latest firmware

release, including:

• USB host support

• 400 dpi support

• New keypad

• Ethernet interface

• Monotype font support

• Multiple network interfaces

• Multiple firmware support

• IPv6 functionality

• Multiple NET connections

PM4i Mid-Range Printer User’s Manual iii

iv PM4i Mid-Range Printer User’s Manual

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Learning About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

What’s New?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Selecting a Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Understanding the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Understanding the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contents

Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Loading Media for Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Loading Media for Peel-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Loading Media for Cut-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Loading Media From an External Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Using the Rotating Media Supply Hub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Loading Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Creating and Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Printing on RFID Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

PM4i Mid-Range Printer User’s Manual v

Contents

Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Connecting the Printer to a PC Through the Serial Port . . . . . . . . . . . . . . . . . . . . . 44

Connecting the Printer to a PC Through the USB Device Port . . . . . . . . . . . . . . . 45

Connecting the Printer to a PC Through the IEEE 1284 Port . . . . . . . . . . . . . . . . 45

Connecting the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting Up Ethernet Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Manually Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Setting Up 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring 802.11 Wireless Security Using Fingerprint . . . . . . . . . . . . 52

Configuring 802.11 Wireless Security Using IPL . . . . . . . . . . . . . . . . . . . . 55

Connecting Peripherals to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using a USB Mass Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Connecting a Keyboard to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Connecting a Bar Code Scanner to the USB Host Port. . . . . . . . . . . . . . . . . . . . . . . 60

Connecting a USB Hub to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Configuring the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring Your Printer From the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring Your Printer From the Printer Home Page. . . . . . . . . . . . . . . . . . . . . .64

Configuring Communications Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Configuring Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Configuring Print Engine Settings (Fingerprint only) . . . . . . . . . . . . . . . 65

Configuring Web Shell Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Configuring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Configuring General Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Configuring Mail Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Configuring SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Configuring TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Configuring the Network Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuring Avalanche Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuring Wireless LAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Configuring 802.1x Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Configuring SmartSystems Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Configuring Your Printer With PrintSet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Configuring Your Printer With Commands Sent From Your PC. . . . . . . . . . . . . .78

Configuring Your Printer Using SmartSystems Foundation . . . . . . . . . . . . . . . . . 78

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Choosing an Ethernet or Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Choosing the Network Type From the Printer Screen . . . . . . . . . . . . . . . . . . . . . . . 80

Choosing the Network Type Using Printer Commands. . . . . . . . . . . . . . . . . . . . . .80

Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Troubleshooting and Maintaining the Printer. . . . . . . . . . . . . . . . . . . . . . 83

Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Understanding Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . . 89

Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Adjusting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Adjusting the Pressure Arm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Adjusting the Label Stop Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Adjusting the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Adjusting the Ribbon Break Shaft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Adjusting the Label Taken Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Contents

Maintaining the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Cleaning the Exterior of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Cleaning the Media Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

USB Host Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Ethernet Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Parallel IEEE 1284 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Accessories for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

PM4i Mid-Range Printer User’s Manual vii

Contents

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Fingerprint Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

IPL Default Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Fingerprint and IPL Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Fingerprint Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Fingerprint Main Level Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Fingerprint Ser-Com,UART1 Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Fingerprint Net-Com,NET1 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Fingerprint COM Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Fingerprint Network Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Fingerprint RFID Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Fingerprint Feedadj Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Fingerprint Media Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Fingerprint Print Defs Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

IPL Setup Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

IPL Main Level Setup Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

IPL Ser-Com Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

IPL COM Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

IPL Network Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

IPL RFID Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

IPL Test/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

IPL Media Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

IPL Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Advanced Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Printer File System (Fingerprint) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Device Tree Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Devices and Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Customizing the Printer Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Web Style Guide Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Content of a Web Style Guide File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Required Environment Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Optional Environment Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

x-www-url-Encoding Syntax Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Memory and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Creating a Web Style Guide File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

viii PM4i Mid-Range Printer User’s Manual

Contents

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

PM4i Mid-Range Printer User’s Manual ix

Contents

x PM4i Mid-Range Printer User’s Manual

Before You Begin

This section provides you with safety information, technical support information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand warnings, cautions, and notes that are in this document.

A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.

Before You Begin

Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.

PM4i Mid-Range Printer User’s Manual xi

Before You Begin

Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.

Web Support

Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF).

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your Intermec product.

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, go to

www.intermec.com and click Support >Returns and Repairs >

Repair Locations.

For technical support in South Korea, use the after service locations listed below:

AWOO Systems

102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 E-mail: mjyun@awoo.co.kr

xii PM4i Mid-Range Printer User’s Manual

IN Information System PTD LTD

6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr

Who Should Read This Manual

This manual is for the person who is responsible for installing, configuring, and maintaining the PM4i.

This manual provides you with information about the features of the PM4i, and how to install, configure, operate, maintain, and troubleshoot it.

Before you work with the PM4i, you should be familiar with your network and general networking terms, such as IP address.

Patent Information

Product is covered by one or more patents. There may be other U.S. and foreign patents pending.

xiv PM4i Mid-Range Printer User’s Manual

Using the Printer

Use this chapter to familiarize yourself with the PM4i printer. This chapter contains these sections:

• Learning About the Printer

• Loading Media

• Loading Ribbon

• Printing a Test Label

• Creating and Printing Labels

• Printing on RFID Media

Chapter 1 — Using the Printer

Learning About the Printer

The PM4i is a rugged label printer that includes integrated USB, RS-232, and Ethernet interfaces. The PM4i also operates as a “smart client,” eliminating the need for a host PC, while retaining the ability to:

• operate additional hardware, such as scanners and other printers.

• access information from a network host.

• change, as needed, with the application for additional

functionality.

What’s New?

This version of the PM4i Mid-Range Printer User’s Guide includes information to support these additional features:

• The ability to choose between these printer command languages

has been added: IPL, Fingerprint, Direct Protocol, DSim, and ZSim.

• Ethernet communications is standard.

• USB host support for a mass storage device for booting the printer

and downloading fonts.

• 400 dpi support

• The keypad has been updated.

• IPv6 functionality.

• The printer now supports multiple network interfaces and

multiple NET connections.

• An 802.11b/g radio option is available.

The PM4i Mid-Range Printer with an 802.11b/g radio installed is Wi-Fi® certified for interoperability with other 802.11b/g wireless LAN devices.

2 PM4i Mid-Range Printer User’s Manual

Identifying the Parts of the Printer

LEDs

Screen

Print button

Keypad

Side door

Print mechanism

Front door

Use this section to familiarize yourself with the parts of the printer.

Front View

Chapter 1 — Using the Printer

Wireless antenna connector (option)

CompactFlash (CF) slot

Provision for IEEE 1284 parallel interface board

On/o switch

AC power cord socket

Intake slot for external media supply

Machine label

Ethernet interface

RS-232 serial interface

USB interface

USB host port

Back View

PM4i Mid-Range Printer User’s Manual 3

Chapter 1 — Using the Printer

Selecting a Printer Language

Your printer comes loaded with different printer command languages. The first time you start your printer, you are prompted to select a printer language. The language you select automatically runs each time you turn on your printer.

Printer Language Descriptions

Printer Language

Fingerprint Intermec Fingerprint is a BASIC-inspired, printer-resident

Intermec Printer Language (IPL)

ZSim ZSim is a Zebra™ interpreter program that interprets ZPL

DSim DSim is a Datamax™ simulation program that runs

Description

programming language you use to design label formats and write custom printer application software.

IPL is an easy-to-use programming language that lets you design, download, and modify formats.

II or later programs. To setup, configure, and use ZSim, see the ZSim Programmer’s Guide.

Datamax programs. To setup, configure, and use DSim, see the DSim Programmer’s Guide.

4 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

To select your printer language

• Press the key that corresponds to the printer language you want to

run on your PM4i.

Status

F1=FP, F2=IPL F3=ZSIM, F4=DSIM

Shift Enter

Setup

Startup Screen: This screen appears the first time you turn on your PM4i.

The language you select automatically runs each time you turn on your printer.

Once your printer is running a particular printer language, you can change the printer language from the Setup menu. The way that you access the command language menu depends on which language you are currently running.

Changing the Printer Language From the Setup Menu

Language How to Access the Command Language Menu

IPL

• Go to SETUP > TEST/SERVICE > CMD

LANGUAGE.

Fingerprint or

• Go to SETUP > PRINT DEFS > CMD LANGUAGE.

Direct Protocol

ZSim or DSim

1 Press T. 2 Enter the Fingerprint password: 8311. 3 Press E. 4 Go to SETUP > PRINT DEFS > CMD LANGUAGE.

PM4i Mid-Range Printer User’s Manual 5

Chapter 1 — Using the Printer

You can also change the printer language from the printer’s home page. For help, see “Configuring Your Printer From the Printer

Home Page” on page 64.

Understanding the Control Panel

The control panel provides buttons, LEDs, and a liquid crystal display (LCD) for you to interact with the printer.

Status

Shift Enter

Setup

789

456

./-

Pause

Feed

Clear

PM4i Control Panel: Use this illustration to familiarize yourself with the buttons and lights on the PM4i.

6 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

Understanding the Buttons

Use the buttons and button combinations to perform functions on the PM4i. If you are using Fingerprint applications, you can assign custom functions to each button or disable individual buttons. For help, see the Intermec Fingerprint Developer’s Guide.

Understanding the Function Buttons

Button Name Button Description

Print B Feeds or pauses a print job. Reprints the last

printed label

Pause P Pauses and resumes printing. Pause + Shift P + S Stops a Fingerprint application. Setup E Enters Setup mode. Feed F Feeds a blank label or other media type. Feed + Shift F + S Perform a Testfeed (feed a blank label and adjust

the media feed).

i I Display error messages, Ready-to-Work status,

and communication channel information.

< > L or R After you press I, use these buttons to scroll

through error and information messages.

Understanding the LEDs

The PM4i has three LEDs: Power, Status, and the Intermec Ready-toWork® indicator.

Understanding the LEDs

LED State Description

Power Solid green Power is on.

Status Solid green The printer is ready.

Flashing green The printer is communicating.

Solid red There is a printer error. For more

information, see “Troubleshooting the

Printer” on page 84.

PM4i Mid-Range Printer User’s Manual 7

Chapter 1 — Using the Printer

Understanding the LEDs (continued)

LED State Description

Intermec Ready-to-Work Indicator

Off The Intermec Ready-to-Work Indicator is

off when the printer:

• is in Setup mode (you pressed T on

the keypad).

• is in Information mode (after you press

the I button).

• firmware is being upgraded.

Solid blue The printer is powered on and operating.

Blinking blue A blinking light indicates one of these

conditions:

• The printer is initializing.

• The printer is waiting for external

resources.

• There is a printer error that requires

you to perform an action. For more information, see “Troubleshooting

the Printer” on page 84.

Understanding the Screen

The screen provides background illumination and displays two lines of text, each with 16 characters. The screen displays error messages, as well as useful information when you start, setup, and upgrade your printer.

The Intermec Fingerprint programming language and Intermec Direct Protocol allow custom-made messages to be composed and displayed according to the requirements of the application.

8 PM4i Mid-Range Printer User’s Manual

Understanding the Printer Sounds

The PM4i plays sounds in response to certain actions. The sounds that are played depend on which version of firmware you are running:

• If you are running IPL:

• the printer beeps when you press a button.

• the printer beeps continuously if the printer is out of media or

ribbon.

• you can use an IPL command to create an audio alarm. For

help, see the Intermec Printer Language (IPL) Developer’s

Guide.

• If you are running Fingerprint:

• the printer beeps when you press a button. You can also use a

Fingerprint command to turn off this beep.

• the printer beeps when an error occurs.

• you can use Fingerprint commands to specify the frequency

and duration of beeps for different conditions or even make the printer play simple melodies. For help, see the Intermec

Fingerprint Developer’s Guide.

Chapter 1 — Using the Printer

PM4i Mid-Range Printer User’s Manual 9

Chapter 1 — Using the Printer

Loading Media

The PM4i can print on labels, tickets, tags, and continuous stock in various forms. The method you use to load media depends on how you want the printer to operate. The PM4i can print in these modes:

• Tear-off (straight-through)

• Peel-off (self-strip)

• Cut-off

• External supply

• RFID

If you are using Fingerprint, use the F key to load the same type of media. If you change the media type, or if the printer does not feed the media properly, simultaneously press the S and F keys to perform a “testfeed.”

If you are using IPL, save the label with the sensitivity number attached to the media roll. You need this number to set the media sensitivity.

Loading Media for Tear-Off Printing

In tear-off, or straight-through, printing mode, you manually tear off the media against the printer’s tear bar. In tear-off mode, use these types of media:

• Non-adhesive continuous stock

• Self-adhesive continuous stock with liner

• Self-adhesive labels with liner

• Tickets with gaps (gap stock), with or without perforations

• Tickets with black marks (mark stock), with or without

perforations

You can also install an optional label taken sensor so that the next copy in the batch is not printed until the current copy is removed. For more information, see “Accessories for the Printer” on page 127.

10 PM4i Mid-Range Printer User’s Manual

To load media for tear-off printing

Front door

Media cover

1 Open the front door and media cover.

Chapter 1 — Using the Printer

PM4i Mid-Range Printer User’s Manual 11

Chapter 1 — Using the Printer

Edge guide

2 To raise the printhead, turn the printhead lift lever clockwise.

Printhead

3 Pull out the edge guide as far as it goes and fold it down to a

horizontal position. Remove any empty core from the media supply roll post.

Printhead lift lever

12 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

4 Fit a new roll of media on the supply post. Fold up and adjust the

edge guide so the roll becomes flush with the center section.

Supply post

5 Route the media through the print mechanism and push it toward

the center section as far as it goes.

Route the Media

PM4i Mid-Range Printer User’s Manual 13

Chapter 1 — Using the Printer

Media Path

6 To lower the printhead, turn the printhead lift lever counter-

clockwise.

Printhead

Printhead lift lever

14 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

Edge guide

Label slack absorber

7 Adjust the position of the green edge guide so the media is guided

with a minimum of play. Lock with the nut.

Edge guide

Nut

8 Adjust the position of the edge guide on the label slack absorber

according to the width of the media.

9 Close the front door and media cover, making sure that the media

runs through the slot in the front door.

10 Press the B button to advance the media and adjust the media

feed. Tear off the media by pulling it downwards.

PM4i Mid-Range Printer User’s Manual 15

Chapter 1 — Using the Printer

Loading Media for Peel-Off Printing

In peel-off, or self-strip mode, self-adhesive labels are separated from the liner immediately after printing. Peel-off printing:

• can only be used for self-adhesive labels with liner.

• requires the optional peel-off assembly.

• cannot be performed with the optional fanfold guide installed.

• sets high demands on the media, such as label stiffness, release

characteristics of the adhesive and liner, and resistance against electrostatic charging. Consult your media supplier or test the media to make sure that it is suitable for your application.

• may limit registration performance when printing on labels that

have a label length of less than 25 mm (1 in).

16 PM4i Mid-Range Printer User’s Manual

To load media for peel-off printing

Front door

Media cover

1 Open the front door and media cover.

Chapter 1 — Using the Printer

PM4i Mid-Range Printer User’s Manual 17

Chapter 1 — Using the Printer

2 Turn the printhead lift lever clockwise to raise the printhead.

Printhead

3 Pull out the handle to collapse the takeup hub, then remove any

liner.

Printhead lift lever

Handle

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Chapter 1 — Using the Printer

Edge guide

4 Pull out the edge guide as far as it goes and fold it down to as far as

it goes and fold it down to a horizontal position. Remove any empty core from the media supply roll post.

5 Fit a new roll of media on the supply post. Fold up and adjust the

edge guide so the roll becomes flush with the center section.

Supply post

PM4i Mid-Range Printer User’s Manual 19

Chapter 1 — Using the Printer

Print mechanism

Tear bar

Liner drive roller

Print mechanism

Guide shaft

6 Remove labels from the first 50 cm (20 in) of the liner. Route the

liner through the print mechanism and push it inward toward the center section as far as it goes.

7 Route the liner around the tear bar and the liner drive roller and

back under the print mechanism and guide shafts.

Route the Liner

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Chapter 1 — Using the Printer

Media and Liner Path

8 Insert the start of the liner under the lip of the takeup hub, then

rotate the hub counterclockwise a few turns to wind up some of the liner.

Takeup hub lip

PM4i Mid-Range Printer User’s Manual 21

Chapter 1 — Using the Printer

9 Turn the printhead lift lever counterclockwise to engage the

printhead.

10 Adjust the position of the green edge guide so the media is guided

with a minimum of play. Lock with the nut.

Printhead

Printhead lift lever

Edge guide

Nut

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Chapter 1 — Using the Printer

Edge guide

Label slack absorber

11 Adjust the position of the edge guide on the label slack absorber

according to the width of the media.

12 Close the peel-off assembly and media cover.

13 Adjust the Label Taken Sensor (LTS) so that the media feeds

correctly.

a On your printer’s keypad, press T to enter the Setup menu.

b If you are using Fingerprint, go to PRINT DEFS > LTS > LTS

ADJUST.

PM4i Mid-Range Printer User’s Manual 23

If you are using IPL, go to CONFIGURATION > LTS CALIBRATION and press E.

c Press E to self-calibrate the LTS.

d When you are prompted, remove your test label. e Press E.

14 Your printer is configured for Peel-Off mode. Press T to exit the

Setup menu.

Chapter 1 — Using the Printer

Loading Media for Cut-Off Printing

You can install the automatic paper cutter option to cut off the media. Cut-off printing can be used for non-adhesive continuous stock and self-adhesive labels with liner (cut only liner between labels). The cutter option:

• is designed for paper-based media with a thickness between

60 and 175 μm, roughly corresponding to a paper weight of 60 to 175 grams/m2 (basis weight 40 to 120 lb).

• should not be used to cut through labels, because the adhesive

sticks to the shears, which can damage the cutter.

• is held by a latch inside the media compartment and can be tilted

forward to facilitate loading media.

• has a switch that prevents it from operating when it is in the open

position.

• can be fitted with an optional tray for collecting cutoff labels.

• requires the front door to be removed.

24 PM4i Mid-Range Printer User’s Manual

To load media for cut-off printing

1 Open the cutter and the media cover.

Media cover

Chapter 1 — Using the Printer

Cutter

PM4i Mid-Range Printer User’s Manual 25

Chapter 1 — Using the Printer

2 Turn the printhead lift lever clockwise to raise the printhead.

Printhead

3 Pull out the edge guide as far as it goes and fold it down to a

horizontal position. Remove any empty core from the media supply roll post.

Printhead lift lever

Supply post

26 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

Edge guide

4 Fit a new roll of media on the supply post. Fold up and adjust the

edge guide so the roll becomes flush with the center section.

5 Route the media through the print mechanism and cutter. Then,

push it towards the center section as far as it will go.

Route the Media

PM4i Mid-Range Printer User’s Manual 27

Chapter 1 — Using the Printer

Media Path

6 Turn the printhead lift lever counterclockwise to engage the

printhead.

Printhead

Printhead lift lever

28 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

7 Adjust the position of the green edge guide so the media is guided

with a minimum of play. Lock with the nut.

Edge guide

Nut

8 Close the media cover and the cutter while pulling the media tight. 9 Press the F button to advance the media and adjust the media

feed. The labels can be collected on an optional tray.

Feed

PM4i Mid-Range Printer User’s Manual 29

Chapter 1 — Using the Printer

Loading Media From an External Supply

You can place the media supply, such as fanfold tickets or tags, behind the printer. The external supply can be used with tear-off (straightthrough) and cut-off printing.

Intermec strongly recommends using a printer fitted with a special fanfold guide. This guide makes loading media easier and accurately guides the media. The fanfold guide can be adjusted for various media widths down to 40 mm (1.57 in).

Note: Make sure to protect the media from dust, dirt, or other foreign particles that can impair the printout quality or cause unnecessary wear to the printhead.

Fanfold Media Path

30 PM4i Mid-Range Printer User’s Manual

Using the Rotating Media Supply Hub

In addition to the standard media supply roll post, you can use an optional rotating media supply hub. You can also use these optional accessories:

• An adapter for media rolls with a 76 mm (3 in) core

• A media roll retainer that prevents the media roll from uncoiling

• A paper low sensor that detects when the remaining supply of

media reaches a predetermined level

Rotating hub

Chapter 1 — Using the Printer

3-inch adapter

Retainer

Paper sensor

This illustration shows the various options that can be used with the rotating media supply hub.

To load media on the rotating media supply hub

1 (Optional) Install the 3-in adapter core.

2 Slide the media roll onto the rotating hub. Make sure to push the

roll all the way on the hub so that the roll is flush with the disc on the inside of the hub.

3 (Optional) Install the retainer.

PM4i Mid-Range Printer User’s Manual 31

Chapter 1 — Using the Printer

Loading Ribbon

The PM4i can perform direct thermal printing on special heatsensitive media or thermal transfer printing on special ink-coated ribbon. The printer can use transfer ribbon rolls wound with the inkcoated side facing either outward or inward.

Thermal transfer printing lets you use a wide range of receiving face materials and provides a durable printout that is less vulnerable to external influences, such as oil, chemicals, heat, and sunlight than direct thermal printing. Make sure to select ribbon that matches the type of receiving face material and set up the printer accordingly.

To lo ad ribb on

1 Open the front door and media cover.

Media cover

Front door

32 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

2 Turn the printhead lift lever clockwise to raise the printhead.

Printhead

Printhead lift lever

3 If necessary, remove any used ribbon and empty ribbon cores.

PM4i Mid-Range Printer User’s Manual 33

Chapter 1 — Using the Printer

20 cm (8 in.)

4 Slide the ribbon roll onto the supply hub so the ink-coated side

faces down when the ribbon is routed through the print mechanism.

5 Route the ribbon through the print mechanism above the

transparent upper LSS guide and pull out approximately 20 cm (8 in) of ribbon leader.

34 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

Printhead lift lever

Printhead

6 Without releasing the ribbon, turn the printhead lift lever

counterclockwise to engage the printhead and lock the ribbon.

7 Slide the empty cardboard core onto the ribbon rewind hub so the

ribbon is wound up when the hub rotates counterclockwise.

PM4i Mid-Range Printer User’s Manual 35

Chapter 1 — Using the Printer

Printhead lift lever

Printhead

8 Turn the printhead lift lever clockwise to raise the printhead and

release the ribbon.‘

9 Manually advance the ribbon until all of the transparent leader

has passed the printhead and the ribbon becomes tight.

36 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

Printhead lift lever

Printhead

10 Turn the printhead lift knob counterclockwise to engage the

printhead.

11 Close the front door and media cover.

12 Set the Paper Type to Thermal Transfer Ribbon (TTR).

a On your printer’s keypad, press T to enter the Setup menu.

b If you are using Fingerprint, go to Media > Paper Type >

Transfer.

If you are using IPL, go to Media > Paper Type > TTR.

c Press E. d Press T to exit the Setup menu.

PM4i Mid-Range Printer User’s Manual 37

Chapter 1 — Using the Printer

Printing a Test Label

You can print a test label (perform a testprint) to:

• make sure that your printer is working properly.

• get your printer’s setup, hardware, and network information.

• get RFID tag information.

• check print quality and determine which adjustments to make.

To perform a testprint

1 Press T to enter the Setup menu, and use the keypad to go to the

TESTPRINT menu:

• If you are running Fingerprint, go to SETUP > PRINT DEFS >

TESTPRINT.

• If you are running IPL, go to SETUP > TEST/SERVICE >

TESTPRINT > CONFIG.

2 Select a testprint to perform. For more information, see the next

tables.

Fingerprint Testprint Options

Testprint Description

Diamonds Prints a diamond pattern.

Chess Prints a chess board pattern.

Bar Codes #1 Prints a horizontal set of bar codes.

Bar Codes #2 Prints a vertical set of bar codes.

Setup Info Contains current configuration parameters stored in the

printer’s memory, defined pages, defined formats, defined graphics, defined fonts, and any installed printer options.

Hardware Info Contains printer memory information; printer mileage;

printhead settings; firmware checksum, program, and version number.

RFID Test Label Prints an RFID test label that includes the tag type name.

Network Info Contains WINS name, MAC address, IP selection, IP

address, netmask, default router, name server, mail server, primary WINS server, secondary WINS server, and network statistics.

38 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

IPL Testprint Options

Testprint Description

Config

SW Contains current configuration parameters stored

in the printer’s memory, defined pages, defined formats, defined graphics, defined fonts, and any installed printer options.

HW Contains printer memory information; printer

mileage; printhead settings; firmware checksum, program, and version number.

Network Contains WINS name, MAC address, IP selection, IP

address, netmask, default router, name server, mail server, primary WINS server, secondary WINS server, and network statistics.

RFID Test Label Prints an RFID test label that includes the tag type

name.

Test Labels

Pitch Contains an even pattern of small dots that reveals

failing printhead dots and variations of printout darkness due to uneven printhead pressure or bad energy regulation to the printhead.

Print Quality Contains bar codes with different characteristics

and useful information about the printer model, program version, print speed, and media sensitivity setup.

Format

All > Print Formats Contains a single format that you can use to

evaluate the print quality of a particular format. This option prints labels for all the formats stored in the printer’s memory.

Page

All > Print Pages Tests the ability of the printer to receive and print

single or multiple pages of label data that is sent from the host. This option prints labels for all the pages stored in the printer’s memory.

PM4i Mid-Range Printer User’s Manual 39

Chapter 1 — Using the Printer

IPL Testprint Options (continued)

Testprint Description

UDC

All > Print UDC Tests the ability of the printer to receive and print

single or multiple user-defined characters (bitmap graphics) that are sent from the host. This option prints labels for all the UDCs stored in the printer’s memory.

Font Contains all the characters in a single font. This

option prints labels for all the user-defined fonts (UDF) stored in the printer’s memory.

Creating and Printing Labels

The easiest way to create and print labels, is to use the label design software LabelShop®. You can download LabelShop from the PrinterCompanion CD that shipped with your printer, or you can download it from the Downloads page for your printer on the Intermec web site at www.intermec.com.

You can also use Fingerprint and IPL to create and print labels. For more information, see the Intermec Fingerprint Command Reference

Manual or the IPL Command Reference Manual.

Printing on RFID Media

Media containing RFID tags is slightly thicker where the RFID tag is located. The slight thickness of this part of the label may affect print quality. For thermal transfer labels, Intermec recommends using a high-quality ink ribbon, such as TMX 2304 or TMX 1500.

To achieve the best possible print quality, follow these guidelines:

• After you load RFID media, restart the printer or run a

TESTFEED to let the printer identify the RFID media type.

• If necessary, modify the TAGADJUST variable to make sure that

the RFID labels are properly aligned with the antenna.

• If necessary, avoid printing on the thickest part of the label.

40 PM4i Mid-Range Printer User’s Manual

Chapter 1 — Using the Printer

• For printers running Fingerprint:

• If you are using thermal transfer labels, start with the ribbon

constant set to 80 and the ribbon factor set to 25. You may need to adjust these values depending on the type of media you choose.

• To write to Gen 2 RFID tags using the TAGFIELD command,

set the start and length parameters to even numbers.

• For printers running IPL:

• Start with the sensitivity set to 565. You may need to adjust

this value depending on the type of media you choose.

• To write to Gen 2 RFID tags, set the start and length

parameters of the RFID tag field setup command (a) to even numbers.

For help configuring RFID parameters, see the Intermec Fingerprint

Command Reference Manual or the IPL Command Reference Manual.

PM4i Mid-Range Printer User’s Manual 41

Chapter 1 — Using the Printer

42 PM4i Mid-Range Printer User’s Manual

Connecting the Printer

This chapter contains these sections:

• Connecting the Printer to Your PC

• Connecting the Printer to Your Network

• Connecting Peripherals to the USB Host Port

Chapter 2 — Connecting the Printer

Connecting the Printer to Your PC

You can easily connect the PM4i to your PC using one of these ports:

• RS-232 serial port

• USB device port

• IEEE 1284 communications port (optional)

Connecting the Printer to a PC Through the Serial Port

You can use a serial connection to communicate with your PC and run PrintSet, LabelShop, or InterDriver. You can also use the serial port to send commands directly to the printer through a terminal connection, for instance with Telnet.

Before you can establish a serial connection, make sure that the settings on the PC match those of your printer.

Serial Port Settings on the Printer

Parameter Default Setting

Baud rate 9600

Data bits (IPL) or Character length (Fingerprint) 8

Parity None

Stop bits 1

RTS/CTS (Fingerprint only) Disable

ENQ/ACK (Fingerprint only) Disable

XON/XOFF, data to host (Fingerprint only) Disable

XON/XOFF, data from host (Fingerprint only) Disable

New line (Fingerprint only) CR/LF

Receive buffer (Fingerprint only) 1024 bytes

Transmit buffer (Fingerprint only) 1024 bytes

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Chapter 2 — Connecting the Printer

To connect the printer to a PC through the serial port

1 Connect one end of the RS-232 cable that ships with your printer

to the back of the printer and connect the other end of the cable to a serial COM port on the PC.

2 If necessary, change the PC serial port configuration to match

your printer.

Connecting the Printer to a PC Through the USB Device Port

Note: You cannot communicate with the printer using PrintSet through a USB connection. To use PrintSet, you must be connected serially or through the Ethernet or 802.11 network.

Intermec recommends that you only connect one printer to each PC, either directly, or through a hub. To connect the printer to a PC through the USB device port, you need:

• a USB Type B to USB Type A cable.

• Intermec InterDriver® software, which is available on the

PrinterCompanion CD that ships with the printer. To make sure you have the latest version of InterDriver, you may want to go to the downloads page for the printer on the Intermec web site at

www.intermec.com.

To connect the printer to a PC through the USB port

1 Download and install the InterDriver software on your PC.

2 Connect the USB cable to the Type B connector on the back of the

printer and connect the other end to your PC.

You do not need to set up any parameters for USB communications.

Connecting the Printer to a PC Through the IEEE 1284 Port

You can use the parallel connection with LabelShop or Intermec InterDriver. The parallel port supports Universal Plug and Play (UPnP) and additional status reporting through IEEE 1284 nibble ID mode.

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Chapter 2 — Connecting the Printer

If you are using a parallel port to communicate with the printer, you need:

• an IEEE 1284 interface adapter installed in the printer. If you do

not have the parallel interface installed in your printer, you can purchase the field installable option and have it installed by an authorized Intermec service technician. For help, contact your Intermec representative.

• a parallel cable to run between the printer and the PC.

To connect your printer to a PC parallel port

• Connect the IEEE 1284 cable connector to the interface adapter

port on the back of the printer and connect the other end of the cable into a parallel port on the PC.

Connecting the Printer to Your Network

You can connect your printer to your network using the:

• integrated Ethernet interface.

• optional 802.11 wireless interface.

These network interfaces provide features such as security, FTP server, web server, and Alert handling.

Setting Up Ethernet Communications

Use the Ethernet port to set up the PM4i as a network printer. If Ethernet is selected as your Network Type, when you turn on your printer, it automatically retrieves an IP address from the network (DHCP+BOOTP). You can use the network connection with LabelShop or the Intermec InterDriver. You can also use this connection to send commands directly to the printer through a terminal connection (Telnet) or FTP.

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To connect your printer to your Ethernet network

1 Make sure that Ethernet is selected as your Network Type.

a On the keypad, press T to enter the Setup menu.

b Go to SETUP > NETWORK > NETWORK TYPE >

ETHERNET.

c Press T again to exit the Setup menu.

2 Connect the cable from your Ethernet network to the Ethernet

port on your printer’s back plate.

3 Turn your printer off and then on. 4 Enter Information mode by pressing the I button. The printer

displays interface information in five-second intervals. Note the IP address displayed under I/O net1.

5 On your PC, start your web browser.

6 Enter the IP address of your printer in the address field and press

Enter. Your printer home page appears.

7 When you are prompted to enter a login and password. The

default values are: login = admin, password = pass.

For help using the printer web page to configure your printer, see

“Configuring Your Printer From the Printer Home Page” on page 64.

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Chapter 2 — Connecting the Printer

If your network does not automatically assign an IP address, or the Intermec Ready-to-Work indicator is blinking to indicate a network error, you can use PrintSet (available on the PrinterCompanion CD or as a download from www.intermec.com) to correct the network settings.

Manually Configuring IP Settings

You can configure the IP settings of your printer by sending Fingerprint or IPL commands through a serial connection. After you configure the IP settings, you can disconnect the printer from your PC and communicate with the printer using Ethernet communications.

To configure the IP settings serially using Fingerprint

1 Connect the printer to your PC using a serial cable. For help, see

“Connecting the Printer to a PC Through the Serial Port” on page 44.

2 Send the following commands to permanently assign the IP

address, subnet mask, default router, and name server:

setup "network,IP selection,manual" setup "network,IP address,xxx.xxx.xxx.xxx" setup "network,netmask,xxx.xxx.xxx.xxx" setup "network,default router,xxx.xxx.xxx.xxx" setup "network,nameserver,xxx.xxx.xxx.xxx"

where xxx is a number from 0 to 255.

3 Disconnect the printer from the PC.

4 On your PC, enter the IP address of the printer in the address field

of your web browser (for example http://10.200.27.94) and press Enter.

The home page of the printer appears.

To configure the IP settings serially using IPL

1 Connect the printer to your PC using a serial cable. For help, see

“Connecting the Printer to a PC Through the Serial Port” on page 44.

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2 Send the following commands to permanently assign the IP

address, subnet mask, default router, and name server:

<SI>nn[,m1[,m2]]

where:

n is the IP address of the printer in the format n.n.n.n, where n is a number from 0 to 255.

,m1 is the subnet mask address in the format n.n.n.n, where n is a number from 0 to 255.

,m2 is the router address in the format n.n.n.n, where n is a number from 0 to 255.

Note: You must specify at least two of the three parameters for the command to take effect.

3 Disconnect the printer from the PC.

4 On your PC, enter the IP address of the printer in the address field

of your web browser (for example http://10.200.27.94) and press Enter.

The home page of the printer appears.

Setting Up 802.11 Radio Communications

If your printer has an optional 802.11 b/g radio, you can transfer and receive data using wireless communications. This manual assumes that you have already set up your wireless communications network including your access points. This section describes how to set up wireless security on your printer.

The printer supports these authentication modes:

• none

• WEP (64 bit and 128 bit)

• WPA Personal and Enterprise mode (802.1x authentication)

• WPA2 Personal and Enterprise mode (802.1x authentication)

Note: WPA and WPA2 Enterprise mode currently support PEAP, TTLS, LEAP, and EAP-FAST. For LEAP authentication, the printer supports Open EAP, but does not support Network EAP.

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Chapter 2 — Connecting the Printer

To set up the printer to work in your wireless network, you need:

• a serial cable.

• a PC running Windows or Linux.

• PrintSet. PrintSet is available on the CD that ships with your

Printer. For the latest version of PrintSet, go to the Downloads page of the Intermec web site at www.intermec.com.

• (optional) Serial port software such as HyperTerminal. If you are

using IPL commands with HyperTerminal, you may want to be able to see the commands as you type them on your screen. For help, see “Configuring Your Printer With Commands Sent

From Your PC” on page 78.

To set up the printer for 802.11 communications using PrintSet

1 Download and install PrintSet on your PC.

2 Connect one end of the serial cable to your printer, and connect

the other end to your PC.

3 If necessary, change the serial port settings on your PC to match

your printer:

Parameter Default Setting

Baud rate 9600

Data bits 8

Parity None

Stop bits 1

4 On your PC, start PrintSet.

5 In the General Tasks box, click Add Printer.

6 Step through the Add Printer Wizard until you have successfully

added your printer.

7 In the Printer Tasks box, click Wireless Setup Wizard.

8 Step through the Wireless Setup Wizard to set up wireless network

and security parameters.

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To set up the printer for 802.11 communications using HyperTerminal

1 Connect one end of the serial cable to your printer, and connect

the other end to your PC.

2 On your PC, open HyperTerminal and set these serial port

parameters:

Parameter Default Setting

Baud rate 9600

Data bits 8

Parity None

Stop bits 1

3 From the host PC, check the wireless settings. For help, see

“Manually Configuring IP Settings” on page 48.

If you are running IPL, send this command to the printer:

If you are running Fingerprint, send these commands to the printer:

setup write "wlan","uart1:" setup write "8021x","uart1:"

4 Configure your printer to use the correct SSID and authentication

modes. For help, see the next section, “Configuring 802.11

Wireless Security Using IPL” or “Configuring 802.11 Wireless Security Using Fingerprint” on page 52.

5 If you are using certificates for validation, Intermec recommends

testing first without the certificate. Only after performing this test should you transfer the certificate to the printer. The printer can accept PEM (.pem), DER (.der), and PKCS #12 (.p12 or .pfx) certificates.

6 Verify that the printer is connected to the access point and make

sure it has an IP address allocated to it.

Use the following sections to set most of your wireless communication settings. For more information, see the Intermec

Fingerprint Command Reference Manual or the IPL Command Reference Manual.

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Configuring 802.11 Wireless Security Using Fingerprint

Use the following procedures to configure 802.11 wireless security parameters on your printer using Fingerprint.

To configure the printer to use WEP authentication

1 Send the following commands to login as an admin and set the

SSID:

run"su -p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 ASCII characters, not including the double quote.

To enter non-alphanumeric octets, use “%nn,” where nn is two hexadecimal digits representing the value of the character

Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.”

2 Send the following commands to configure the WEP keys.

The following example sets WEP key 1 to 01234 and enables WEP key 1.

setup "wlan","WEP1","0x3031323334" setup "wlan",".WEP_KEY","1" setup "wlan","ACTIVE","1" setup write "wlan","uart1:"

To configure the printer to use WPA-PSK or WPA2-PSK mode

1 Send the following commands to login as an admin and set the

SSID:

run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

To enter non-alphanumeric octets, use “%nn,” where nn is two hexadecimal digits representing the value of the character

Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.”

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2 Send one of the following WPA/WPA2 ON commands to turn on

WPA or WPA2 authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key:

setup "wlan","WPA","OFF" setup "wlan","WPA2","ON" setup "wlan","WPA_PSK","xxxxxxxxxx" setup "wlan","ACTIVE","1" setup write "wlan","uart1:"

where xxxxxxxxxx is a value between 8 and 64 characters.

To configure the printer to use WPA or WPA2 Enterprise mode

1 Send the following commands to login as an admin and set the

SSID:

run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

To enter non-alphanumeric octets, use “%nn,” where nn is two hexadecimal digits representing the value of the character

Note: The default password for logging in as an admin is “pass.” If you have changed the password, you need to use your password instead of “pass.”

2 Send one of the following WPA/WPA2 ON commands to set up

WPA-802.1x or WPA2-802.1x authentication. You should also send the WPA_PSK command that does not contain a value:

setup "wlan","WPA","OFF" setup "wlan","WPA2","ON" setup "wlan","WPA_PSK","" setup write "wlan","uart1:"

To view the 802.1x values, send this command:

setup write "8021x","uart1:"

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3 Send these commands to configure the EAP_TYPE:

setup "8021x","EAP_TYPE","xxxx"

where xxxx can be OFF, LEAP, PEAP, TTLS, or EAP-FAST.

setup "8021x",".EAP_USER","xxxx" setup "8021x","EAP_PASS","xxxx"

where xxxx is the unique username and the unique password for this protocol.

4 If you are using TTLS, you may need to send this command to set

the TTLS outer name:

setup "8021x","TTLS_USER","xxxx"

where xxxx is the outer name.

5 If you are using EAP-FAST, you can use PAC and ACQUIRE_PAC

commands. The PAC setting specifies the PAC file to use for EAPFAST authentication. The ACQUIRE_PAC setting checks to see if automatic PAC file provisioning is enabled. You can set ACQUIRE_PAC to on or off.

• Send the following command to set PAC to use /tmp/my.pac

with a pass phrase of “verysecret”:

setup "8021x","PAC","/tmp/my.pac @verysecret"

• Send the following command to set ACQUIRE_PAC to on:

setup "8021x","ACQUIRE_PAC","ON"

6 If you are using certificates for validation, here are some

commands you may need to use.

• Send the following commands to set a certificate and enable

validation:

setup "8021x","CA_CERT","c:/test.pfx@export" setup "8021x","VALIDATE","ON"

where c:/test.pfx is the location and name of the certificate on the printer and export is the passphrase.

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• Send the following commands to set a common name for

server 1 and server 2:

setup "8021x",".SERVER_CN1","xxxxxxxxxx" setup "8021x",".SERVER_CN2","xxxxxxxxxx"

where xxxxxxxxxx is at least 8 characters but less than 96 characters.

• Send the following commands to make sure your values match

those used by the access point:

setup write "8021x","uart1:" setup write "wlan","uart1:"

• You may need to send the following command several times for

the wireless station to connect:

setup "wlan","ACTIVE","1"<ETX>

Configuring 802.11 Wireless Security Using IPL

Use the following procedures to configure 802.11 wireless security parameters on your printer using IPL.

To configure the printer to use WEP authentication

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 ASCII characters.

To enter non-alphanumeric octets, use “%nn,” where nn is two hexadecimal digits representing the value of the character.

Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.”

2 Send the following commands to configure the WEP keys.

The following example sets WEP key 1 to 01234 and enables WEP key 1.

3 Send the following command to activate the settings.

<STX><SI>ws,ACTIVE,1<ETX>

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To configure the printer to use WPA-PSK or WPA2-PSK mode

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

To enter non-alphanumeric octets, use “%nn,” where nn is two hexadecimal digits representing the value of the character

Note: The default password for logging in as an admin is “pass.” If you have changed the password, you need to use your password instead of “pass.”

2 Send one of the following commands to turn on WPA or WPA2

authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key:

<STX><SI>ws,WPA,OFF<ETX> <STX><SI>ws,WPA2,ON<ETX> <STX><SI>ws,WPA_PSK, xxxxxxxxxx<ETX>

where xxxxxxxxxx is a value between 8 and 64 characters.

3 Send the following command to activate the settings:

<STX><SI>ws,ACTIVE,1<ETX>

To configure the printer to use WPA or WPA2 Enterprise mode

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

To enter non-alphanumeric octets, use “%nn,” where nn is two hexadecimal digits representing the value of the character

Note: The default password for logging in as an admin is pass. If you have changed the password, you need to use your password instead of pass.

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2 Send one of the following commands to enable WPA-802.1x or

WPA2-802.1x authentication. You should also send the WPA_PSK command that does not contain a value:

3 Send these commands to configure the EAP_TYPE:

where xxxx can be OFF, LEAP, PEAP, TTLS, or EAP-FAST.

where xxxx is the unique username and the unique password for this protocol.

4 If you are using TTLS, you may need to send this command to set

the TTLS outer name:

where xxxx is the outer name.

5 If you are using EAP-FAST, you can use PAC and ACQUIRE_PAC

• Send the following command to set PAC to use /tmp/my.pac

with a pass phrase of “verysecret”:

<STX><SI>ws,PAC,/tmp/my.pac @verysecret<ETX>

• Send the following command to set ACQUIRE_PAC to on:

<STX><SI>ws,ACQUIRE_PAC,ON<ETX>

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6 If you are using certificates for validation, here are some

commands you may need to use.

• Send the following commands to set a certificate and enable

validation:

<STX><SI>ws,CA_CERT,c:/testCA.pfx@export<ETX> <STX><SI>ws,VALIDATE,ON<ETX>

where c:/testCA.pfx is the location and name of the certificate on the printer and export is the passphrase.

• Send the following commands to set a common name for

server 1 and server 2:

<STX><SI>ws, .SERVER_CN1,xxxxxxxxxx<ETX> <STX><SI>ws, .SERVER_CN2,xxxxxxxxxx<ETX>

where xxxxxxxxxx is at least 8 characters but less than 96 characters.

• Send the following command to make sure your values match

those used by the access point:

All variables are returned with the exception of EAP_PASS which always returns “****” if configured and CA_CERT which transmits the name of the last certificate authority successfully installed. An additional read-only variable for the supplicant state, called STATE, is also returned.

• You may need to send the following command several times for

the wireless station to connect:

<STX><SI>ws,ACTIVE,1<ETX>

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Connecting Peripherals to the USB Host Port

You can connect these peripheral devices to the USB host interface port on the printer:

• USB mass storage device

• Keyboard

• Bar code scanner

• USB hub

Using a USB Mass Storage Device

You can use a USB mass storage device (thumb drive) to store additional fonts and images for the printer. You can also use the device to upgrade your firmware. For more information on using the USB mass storage device to upgrade the printer, see “Upgrading

Firmware” on page 81.

Connecting a Keyboard to the USB Host Port

You can use an external USB keyboard to input data in Fingerprint applications. Some applications may require more complex input from users than the simple push of a button.

The printer comes with five keyboard layouts: US, Swedish, French, German, and User Defined.

To change the keyboard layout

1 Plug your USB keyboard into the USB host connector on the back

of the printer.

2 Turn on the printer. 3 On your printer keypad, press T.

4 Navigate to COM > USB KEYBOARD.

5 Choose a keyboard layout. 6 Exit Setup mode by pressing T again.

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Connecting a Bar Code Scanner to the USB Host Port

If your printer is running Fingerprint, you can connect a HID (Human Interface Device) bar code scanner to the printer. The “usbhost:” device receives data from the scanner the same way it does from a USB keyboard. You can then use this data in a Fingerprint application.

The keyboard layout you choose (see the previous procedure) applies for connected scanners too.

Connecting a USB Hub to the USB Host Port

You can connect a USB hub to the printer so that you can connect several USB devices to the printer at the same time.

Note: You can only connect one USB mass storage device and one HID (keyboard or scanner) peripheral to the USB hub at a time.

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Configuring the Printer

Use this chapter to understand how to configure the printer, upgrade firmware, and download fonts and graphics. This chapter contains these sections:

• Configuring Your Printer

• Choosing an Ethernet or Wireless Network

• Upgrading Firmware

• Downloading Fonts and Graphics

Chapter 3 — Configuring the Printer

Configuring Your Printer

You can change the configuration settings of your printer:

• directly from the screen.

• from the printer home page.

• using PrintSet.

• using commands sent from your PC.

• remotely using SmartSystems Foundation.

Configuring Your Printer From the Screen

To configure your printer from the screen, you need to enter Setup mode.

To enter Setup mode

• Press the T button.

You mainly use the arrow keys to navigate in Setup mode.

Navigating in Setup Mode

Press This Key: To Do This:

L or R Scroll through the main menu and sub-menus. D Select a sub-menu item. U Exit a sub-menu without changing the setting. E Select a sub-menu item. T Exit Setup mode.

Use the following illustrations to understand the Setup menu. The main menus of the setup tree are organized in a loop. Each main menu branches out to a number of sub-menus. If you have optional accessories installed in your printer, the firmware adds the necessary setup parameters to the Setup tree.

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Starting point

SETUP: SER-COM, UART1

SETUP: MEDIA

SETUP: FEEDADJ

SETUP: RFID

Option

SETUP: PRINT DEFS

SETUP: NETWORK

SETUP: COM

The Main Menus in Setup Mode for Fingerprint

Starting point

SETUP: SER-COM

SETUP: CONFIGURATION

SETUP: SER-COM, UART2

Option

SETUP: NET-COM, NET1

SETUP: COM

SETUP: SER-COM, UART3

SETUP: SER-COM, UART4

SETUP: SER-COM, UART5

Option

SETUP: NETWORK

Option

SETUP: RFID

SETUP: MEDIA

SETUP: TEST/SERVICE

Option

The Main Levels of the Setup Menu in IPL

For more information on the IPL and Fingerprint menu systems, see Appendix C, “Fingerprint and IPL Setup Menus” on page 139.

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Configuring Your Printer From the Printer Home Page

If you are using an Ethernet or 802.11 wireless connection, you can change configuration settings from your printer’s home page.

Note: You should have already connected your printer to your network and obtained an IP address. For help, see “Connecting the

Printer to Your Network” on page 46.

To access your printer’s home page

1 Start your web browser application.

2 In the address field, enter the IP address of your printer.

3 Press Enter. Your printer’s home page appears.

The home page displays the assigned name, firmware version, Active Command Set, MAC address, and IP address of your printer. The home page also displays the contents of the image buffer, as well as the status of the Ready-to-Work indicator.

4 Click Configuration.

5 Click the link for the settings you want to configure.

6 When you are prompted, enter your login and password. The

default values are: login = admin, password = pass.

Use the next sections to understand and configure the settings on each configuration page.

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Configuring Communications Settings

Use the communications page to configure serial communications, the communications interface, and the keyboard layout.

To configure communications settings

1 Click Printer > Communication.

2 Choose the settings you want to change.

3 Click Submit Setup.

Configuring Media Settings

Use the media page to view and change media settings such as XSTART position, media type, and contrast.

To configure media settings

1 Click Printer > Media.

2 Enter the correct information for the media you are using.

3 Click Submit Setup.

Configuring Print Engine Settings (Fingerprint only)

Use the print engine page to adjust the media feed direction (start and stop adjust positions) and print speed. The value of the head resistance is read-only and is measured by the firmware when the printer starts up.

To configure print engine settings

1 Click Printer > Print Engine.

2 Enter the correct information for the print engine.

3 Click Submit Setup.

Configuring Web Shell Settings

Use the Web Shell page to view and change test and default settings. You can also use the Web Shell page to print test labels and change the command language.

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Chapter 3 — Configuring the Printer

To configure Web Shell settings

1 Click Printer > Web Shell.

2 Select the action you want to take or the setting you want to

change.

• For the actions at the top of the screen, the printer performs

the action and may prompt you to reboot the printer.

• For the settings at the bottom of the screen, select the settings

you want and click Submit Setup. A message appears stating, “Application change will take effect at reboot.” You can select Reboot or wait until you are done making other configuration changes.

Use the following table to understand the Web Shell settings.

Understanding the Web Shell Settings

Setting Description

Testfeed [value] Calibrates the label stop sensor performs a testfeed.

Ribbon Sensor [value]

Default Setup Returns the printer to factory default settings. Passwords,

Reboot Reboots the printer.

Print Test Label Prints the predefined test label you choose.

Command Language

Fingerprint Application

Standard I/O Defines the port the printer listens to. You need to reboot

Selecting this setting is equivalent to issuing the TESTFEED command on the printer.

Detects if the printer runs out of ribbon during printing.

alerts, and the selected application are not changed.

Sets the command language to Fingerprint, Direct Protocol, IPL, ZSim, or DSim. You need to reboot the printer for the change to take effect.

Defines the application to run as the default on startup. You need to reboot the printer for the change to take effect.

the printer for the change to take effect.

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Configuring Alerts

Use the Alerts page to view and change the printer alert settings.

To configure alerts

1 Click Printer > Alerts.

2 Change the alert settings:

• From the Setting list, choose Enabled or Disabled.

• In the text field, specify a Delay repeat.

• In the Delay Unit list, select seconds or occurrences.

• In the Message text field, enter a message.

3 Select the Notification method.

4 Click Submit Settings.

Use the following table to understand the Alert Settings.

Understanding the Alert Settings

Setting Description

Label Not Taken (Fingerprint only)

Cutter Error There was an error related to the label cutter.

Head Lifted A printer job was sent to the printer while the

Out of Ribbon You have thermal transfer ribbon selected and the

Pause Mode The printer is in Pause mode.

Setup Mode The printer is in Setup mode.

Error Condition (Fingerprint only)

Application Break (Fingerprint only)

Print Job Complete (Fingerprint only)

Sent when the printed label is not taken from the printer. This setting applies to label and ticket media and requires an optional label taken sensor.

printhead was lifted.

printer is out of ribbon.

An error has occurred in the Fingerprint application. The error does not have to be critical to the print job for the printer to send this alert.

A running Fingerprint application has been interrupted manually or because of an error.

The print job has been successfully completed.

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Understanding the Alert Settings (continued)

Setting Description

Odometer Count 1 The amount of media printed has reached a preset

Notification Method

Configuring General Network Settings

Use the General network page to view the printer name, change passwords, and set restrictions.

To configure general network settings

1 Click Network Admin > General.

2 View or update your settings.

Note: To enter a new password, you need to check the Set password check box.

amount, measured in meters or in number of labels. The Delay repeat setting represents how often the alert message will be sent when the preset value is reached.

The method used to send an alert message. You can choose from mail, SNMP-trap, or both.

3 Click Submit General settings.

Use the following table to understand the general network settings.

Understanding the General Network Settings

Setting Description

Printer Name The network identification name (WINS name) of the

printer. The default name is INTERMEC followed by the last six positions of the MAC address.

System Location (Optional) The printer location.

System Contact (Optional) The printer administrator.

Set Password You must check this box if you want to change the

admin password.

Old Admin Password

New Admin Password

68 PM4i Mid-Range Printer User’s Manual

You need to enter the old password before you can change the password.

The new password you want to use.

Chapter 3 — Configuring the Printer

Understanding the General Network Settings (continued)

Setting Description

Restrictions Sets restrictions on who is allowed to upgrade the

printer firmware or view and change network settings. You cannot remove “admin” from the list of authorized users.

Users allowed to update: Defines who may perform a firmware upgrade using FTP, PrintSet, or IFAB. This setting does not affect upgrading from a Compact Flash card.

Users allowed to read/write protected LAN1 settings: (Fingerprint only) Defines who may read/

write settings in the LAN1 section.

Users allowed to change network settings:

(Fingerprint only) Defines who may change the network node in the setup. This setting is not supported if you are setting up the printer from its internal keyboard.

Users allowed to change wireless settings: Defines who may change WLAN or 802.1x settings.

Configuring Mail Settings

Use the mail settings page to view and change e-mail (SMTP) server settings.

To configure mail settings

1 Click Network Admin > Mail.

2 Select the mail server settings and enter mail addresses.

3 Click:

• Submit Mail Settings to send the changes to the printer.

• Submit & Send test mail to send the changes to the printer

and test your new settings.

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Chapter 3 — Configuring the Printer

Use the following table to understand the mail settings.

Understanding the Mail Settings

Setting Description

Mail (SMTP) Server

Mail addresses Defines the e-mail addresses to use when the printer

Choose a configuration method for your mail server settings:

• SMTP settings from DHCP: Choose this setting if

you want the printer to receive settings automatically from your DHCP server. This setting requires that you choose DHCP and IP Selection in the TCP/IP section.

• Manual settings: Choose this option to manually

configure the Mail Server address and port. The default port is 25.

sends alert messages:

• From address: The address that displays as the

sender of alert messages. E-mail will be returned to this address if the recipient is unreachable. To prevent e-mail bounces when the recipient is unreachable, leave this field empty.

• To address: The recipient of alert messages. To

enter several addresses, separate them with a comma (,) or a semicolon (;).

Configuring SNMP Settings

Use the SNMP page to view and change SNMP settings.

To configure SNMP settings

1 Click Network Admin > SNMP.

2 Change the SNMP settings.

3 Click Add to add trap settings. You can define up to four

authentication failure traps.

After you add a trap, it appears in the Trap Address Settings list. You can edit or delete each trap in the list by clicking Edit or Delete.

4 Click Submit SNMP settings.

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Chapter 3 — Configuring the Printer

Use the following table to understand SNMP settings.

Understanding the SNMP Settings

Setting Description

Read Community Community with rights to read the SNMP MIBs.

Read/Write Community

Username Username when using SNMPv3. The default value is

Authentication Key The authentication key for SNMPv3. The default value

Encryption Key The privacy key for SNMPv3. The default value is

System Name Administrative name for the SNMP node.

Authentication Failure Trap

Trap Address Settings

Community with rights to read and write SNMP MIBs.

“initial”.

is “auth_key”.

“priv_key”.

Defines if a trap is sent when an unauthorized SNMP request tries to access the printer. Choose Enable to send the trap.

Click Add to specify these trap address settings:

• Trap Address: IP address of the receiver of SNMP

traps. You can specify up to four trap addresses.

• Trap Port: The port where SNMP traps are sent.

The default port if 162.

• Trap Community: Defines the community to

which SNMP traps will be sent.

• Friendly Name: A user-defined text string that

identifies the trap.

• Trap Enable Status: Defines whether the specified

trap is enabled.

Configuring TCP/IP Settings

Use the TCP/IP settings page to view and change TCP/IP network settings.

To configure TCP/IP settings

1 Click Network Admin > TCP/IP.

2 View or update your settings.

3 Click Submit TPC/IP settings.

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Chapter 3 — Configuring the Printer

Use the following table to understand the TCP/IP settings.

Understanding the TCP/IP Settings

Setting Description

IPV4 Settings Configuration method: The method by which an IP

IPV6 Settings Configuration method: The method by which an IP

address is assigned to the printer. You can choose between DHCP, BOOTP, DHCP+BOOTP, or MANUAL.

Address: The current IP address of the printer. Netmask: Manually assigned netmask for the printer. Default Router: The IP address of the default router.

address is assigned to the printer. You can choose between:

• AUTO: The IP address is obtained using stateless

auto-configuration. This is the default configuration method.

• AUTO+DHCP: The IP address is obtained using

stateless auto-configuration, but DNS options are obtained using DHCP.

• DHCP: The IP address and DNS options are

obtained using DHCP.

• MANUAL: The IP address is set to a static address

that you enter in the Static Address field.

Current addresses: A list of all the currently configured IP addresses for the Ethernet interface. The address starting with FE80:: is the link-local address and is available regardless of the configuration method you choose.

Static address: This address applies if you selected manual as the configuration method. The IP address is specified as an address and a prefix separated by a slash. You can use “::” to represent a large number of consecutive zeros. You should typically set the prefix to 64.

Example: 2001:DB8:0:F101::2/64

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Chapter 3 — Configuring the Printer

Understanding the TCP/IP Settings (continued)

Setting Description

Name Resolution DNS Server: The IP address of the name server.

DNSv6 Server: The IP address of the name server for

IPv6. WINS Server (Primary and Secondary): The IP

addresses of the primary and secondary WINS servers. If you chose DHCP or BOOTP for the configuration method, you may see the currently assigned WINS IP addresses depending on the configuration of your DHCP server.

Printer Service NET1 TCP Port Number: The port number for raw

TCP. The default is 9100. NET1 Queuing: Determines whether queuing for the

TCP port is turned on, off, or enabled for multiple network connections (Multi).

Configuring the Network Type

Use the Network Type page to choose whether you are using an Ethernet or wireless 802.11 network.

To configure the network type

1 Click Network Admin > Network Type.

2 Select either Ethernet or Wireless 802.11.

3 Click Submit new settings.

4 Reboot the printer for the changes to take effect.

Note: Once you change the network type to Wireless 802.11, you cannot communicate with the printer using Ethernet. You need to change the command through the Setup menu or send a command through a serial connection.

Configuring Avalanche Settings

Use the Avalanche page to view and change Wavelink Avalanche settings.

To configure Avalanche settings

1 Click Network Admin > Avalanche.

2 View or update your settings.

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Chapter 3 — Configuring the Printer

3 Click Submit Avalanche settings.

Use the following table to understand the Avalanche settings.

Understanding the Avalanche Settings

Setting Description

Enabler Mode Click one of the option buttons:

Agent authorization

Configuring Wireless LAN Settings

Use the Wireless LAN page to view and change 802.11 settings.

Note: The Wireless LAN settings are only available if your printer has the wireless 802.11 radio interface option installed and is running Fingerprint 8.77.0 or later, or IPL v2.77.0 or later.

• Disabled: Disables Avalanche.

• Manual settings: Enables Avalanche. You need to

enter the Agent address and Port in the text fields.

• Find agent by broadcast: Enables Avalanche and

the network connection broadcasts to find the agent.

Enter your user name and password in the entry fields.

To configure wireless LAN settings

1 Click Network Admin > Wireless LAN.

2 View or update your settings.

3 Click Submit 802.11 settings.

Use the following table to understand the Wireless LAN settings.

Understanding the Wireless LAN Settings

Setting Description

SSID The network name of the printer.

Mode Set the operating mode of the device to Ad-Hoc or

Infrastructure.

WEP Set Wired Equivalent Privacy (WEP) to on or off.

WEP Keys You can enter values for up to 4 WEP keys.

Active WEP key Chooses the active WEP key.

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Chapter 3 — Configuring the Printer

Understanding the Wireless LAN Settings (continued)

Setting Description

Authentication Sets the type of authentication for you use for WEP

keys. You can choose between Auto, Open System, and Shared.

WPA Sets the Wi-Fi Protected Access (WPA) to either on or

off.

WPA Pre-shared key

WPA2 Sets the Wi-Fi-Protected Access version 2 to either on or

Roaming setting Sets the roaming reluctancy to 1, 2 or 3. Setting the

Current channel

AP MAC Address (Read only) MAC address of the access point to which

Signal strength (Read only) Radio signal strength of the access point.

Speed (Read only) Speed of the current connection.

Region (Read only) Shows the country short names provided

Sets the WPA Pre-shared key.

off.

roaming reluctancy to 0 turns off the roaming feature.

(Read only or read/write for adhoc connections)

Shows the current channel being used.

the printer is connected.

by the 802.11d standard for the currently selected region or country.

Configuring 802.1x Settings

The 802.1x settings page is only available if you have the optional wireless interface installed in your printer. Use the 802.1x page to view and change 802.1x security settings.

To configure 802.1x settings

1 Click Network Admin > 802.1x.

2 View or update your settings.

3 Click Submit 802.1x settings.

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Chapter 3 — Configuring the Printer

Use the following table to understand the 802.1x settings.

Understanding the 802.1x Settings

Setting Description

EAP Type Choose the Extensible Authentication Protocol (EAP)

Inner Authentication (TTLS, EAP-FAST, and PEAP only)

Outer Name (TTLS only)

PAC- Key A-ID Info The Protected Access Credential (PAC) setting

Automatic Provision (PAC)

Root Certificate The common name of the installed root CA certificate.

Server Common Name #1 Server Common Name #2 (TTLS and PEAP only)

type:

• TTLS

• LEAP

• PEAP

• EAP-FAST

• Off (disables 802.1x security) (default)

Choose the inner authentication method:

• PAP (TTLS only)

• MSCHAPv2

• EAP/MSCHAPv2

• EAP/MD5

• EAP/GTC

Specify the EAP identity passed in the clear. The default is

anonymous.

is used to specify the PAC file used by EAP-FAST authentication. This setting is automatically filled up by the printer if ACQUIRE_PAC is enabled and current installed PAC file fails authenticating the printer to the network. You can manually import a PAC file using a pass phrase the same way you install a certificate.

Set Automatic PAC file Provisioning to on or off.

You can also specify a different certificate (provided that it has already been installed on the printer) by entering the path to the new certificate in this field. If a pass phrase is required, add it to the end of the path in the form of “@passphrase”.

Specify common names. If you specify one common name, the server certificate common name must match this name for authentication. If you specify two common names, the server certificate common name must match at least one of them. The default is “” (any common name).

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Understanding the 802.1x Settings (continued)

Setting Description

Server Certificate Validation (TTLS and PEAP only)

Enables certificate validation. Specifies whether or not to check if the installed CA certificate is the root of the server certificate.

Configuring SmartSystems Settings

Use the SmartSystems page to view or change the SmartSystems server IP address and the master port number.

To configure the SmartSystems settings

1 Click Network Admin > SmartSystems.

2 View or change the settings.

3 Click Submit SmartSystems settings.

Configuring Your Printer With PrintSet

Note: You cannot communicate with the printer using PrintSet through a USB connection. To use PrintSet, you must be connected serially or through the Ethernet or 802.11 network.

Chapter 3 — Configuring the Printer

PrintSet is a printer configuration tool that allows you to easily change your setup parameters. You can also use PrintSet’s setup wizards to guide you through common configuration tasks.

To configure the printer with PrintSet

1 Make sure that you have a PC running Microsoft Windows 2000

or later.

2 Download PrintSet from the Downloads page of the Intermec web

site at www.intermec.com.

3 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer to a PC Through the Serial Port” on page 44.

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Chapter 3 — Configuring the Printer

Configuring Your Printer With Commands Sent From Your PC

You can change configuration parameters by sending commands directly to the printer using your terminal program (HyperTerminal) and a serial or network connection.

If your printer uses the Fingerprint language, you use the SETUP command, followed by the node, subnode, and parameters setting. This Fingerprint example sets the media setting to labels with gaps:

SETUP "MEDIA,MEDIA TYPE,LABEL (w GAPS)"

If your printer uses the IPL language, you would send this command:

To see the node, subnode, and parameters for Fingerprint and IPL, see Appendix C, “Fingerprint and IPL Setup Menus” on page 139.

Fingerprint automatically sends feedback to HyperTerminal as you type. If you want to see what you are typing with IPL, you need to perform the following procedure.

To see IPL commands as you type

1 From the HyperTerminal menu, select File > Properties > the

Settings tab.

2 Click the ASCII Setup button.

3 Select Echo typed characters locally.

4 Click OK twice.

For more information on how to change configuration settings, see either the Intermec Fingerprint Command Reference Manual or the

IPL Command Reference Manual.

Configuring Your Printer Using SmartSystems Foundation

SmartSystems™ Foundation is an Intermec software platform that lets you manage all of your SmartSystems-enabled devices simultaneously from a central server. The SmartSystems Console displays all SmartSystems-enabled computers and peripherals in your network.

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Chapter 3 — Configuring the Printer

Through the Console, you can:

• drag-and-drop configuration bundles, OS updates, and firmware

upgrades to multiple computers.

• create a “golden” device configuration to use when updating other

computers.

• remotely change settings on SmartSystems-enabled computers

and peripherals.

With an AutoDeploy license, SmartSystems can automatically push software, configuration settings, and other files to connected PM4i printers. AutoDeploy can report on asset locations and battery status, making it easier to manage your mobile devices. The license also enables Scan-to-Connect, which makes connecting additional PM4i printers to your secure wireless network as easy as reading bar codes.

You can download SmartSystems Foundation at no charge from the Intermec web site. For more information on SmartSystems, go to

www.intermec.com/SmartSystems. To purchase an AutoDeploy

license, contact your local Intermec sales representative.

Choosing an Ethernet or Wireless Network

If you have an 802.11 wireless radio option installed in your printer, you need to choose between an Ethernet network or a wireless 802.11 network.

You can choose the network type of your printer:

• directly from the screen.

• using commands sent from your PC.

• using SmartSystems Foundation. For help, see the previous

section “Configuring Your Printer Using SmartSystems

Foundation.”

• from the printer home page. For help, see “Configuring the

Network Type” on page 73.

• using PrintSet. For help, see “Configuring Your Printer With

PrintSet” on page 77.

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Chapter 3 — Configuring the Printer

Choosing the Network Type From the Printer Screen

To configure the printer from the screen, you need to enter Setup mode.

To choose the network type from the printer screen

1 Press T to enter Setup mode. 2 Navigate to Network > Network Type and press E. 3 Select either Ethernet or Wireless 802.11 and press E. 4 Press T to exit Setup mode.

5 Reboot the printer for the change to take effect.

Choosing the Network Type Using Printer Commands

You can use a serial connection to send Fingerprint or IPL commands the printer.

To choose the network type using printer commands

1 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer to a PC Through the Serial Port” on page 44.

2 Start a terminal application, such as HyperTerminal.

• If you are running Fingerprint, send this command to the

printer:

setup "NETWORK","NETWORK TYPE","n"

where n is either Ethernet or Wireless 802.11.

• If you are using IPL, send this command to the printer:

where p is either 0 (select Ethernet interface) or 1 (Select Wireless

802.11 interface).

3 Reboot the printer for the change to take effect.

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Upgrading Firmware

The latest firmware and software is available for download from the Downloads page on the Intermec web site at www.intermec.com. You can upgrade your printer’s firmware using:

• PrintSet. You can download PrintSet from the downloads page for

the PM4i on the Intermec web site at www.intermec.com.

• a CompactFlash (CF) card or USB storage device (maximum 2GB).

• an Ethernet or 802.11 network connection.

• a serial or USB connection.

To download firmware updates

1 Go to the Intermec web site at www.intermec.com.

2 Click Support > Downloads.

3 Use the Product Category, Product Family, and Product fields,

to select the PM4i.

4 Click Submit.

5 The latest available software appears on the page.

Chapter 3 — Configuring the Printer

6 Download the latest firmware version to your PC.

7 Extract the .zip file to a folder on your PC.

To upgrade using PrintSet

1 Download the latest version of PrintSet from the Intermec web

site at www.intermec.com.

2 Select File > Add Printer. The Add Printer Wizard starts.

3 Under My Printers, select your printer.

4 Go to Printer > Firmware Wizard.

5 Follow the steps to update your firmware.

To upgrade using a CF card or USB storage device

1 Copy the firmware upgrade file to a CF card or USB device.

2 Insert the CF card or USB device in the appropriate slot on the

back of your printer.

3 Turn on your printer.

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Chapter 3 — Configuring the Printer

To upgrade using a serial or USB connection

• Use Fingerprint or IPL commands to send the upgrade file to your

printer.

For help, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual.

To upgrade using an Ethernet or 802.11 network connection

1 Start your web browser application.

2 In the address field, enter the IP address of your printer.

3 Press Enter. Your printer’s home page appears.

4 From the menu at the top of the page, click Maintenance. The

firmware upgrade screen appears.

5 Click Browse and browse to the location of the firmware upgrade

file.

6 Double-click the file, and then click Upgrade.

Downloading Fonts and Graphics

The PM4i supports 15 scalable Unicode TrueType and TrueDoc fonts as standard. The Unicode standard allows the use of special characters for various languages including non-Latin fonts, such as Arabic, Cyrillic, Chinese (including enhanced Simplified Chinese GB18030), Japanese, Korean, and Hebrew.

You can download additional fonts to the printer’s Flash memory using:

• PrintSet. You can download PrintSet from the downloads page for

the PM4i on the Intermec web site at www.intermec.com.

• Fingerprint or IPL commands. For help, see the Intermec

Fingerprint Command Reference Manual or the IPL Command Reference Manual.

• a CompactFlash card or external 2GB USB mass storage device.

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Troubleshooting and Maintaining the Printer

This chapter contains possible solutions to problems you may encounter while using the printer. This chapter also contains information on booting the printer and performing routine maintenance. This chapter contains these sections:

• Troubleshooting the Printer

• Adjusting the Printer

• Maintaining the Printer

Chapter 4 — Troubleshooting and Maintaining the Printer

Troubleshooting the Printer

You may have printer operation, print quality, or printer communication problems at some time during the life of your printer. You can easily fix most of the problems you encounter. If you cannot find the answer to your problem in this section, you may need to contact Product Support.

Contacting Product Support

Before contacting Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central) at

intermec.custhelp.com to review technical information or to request

technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support.

To talk to an Intermec Product Support representative in the U.S.A. or Canada, call:

1-800-755-5505

Outside the U.S.A. and Canada, go to www.intermec.com and click Contact to find your local Intermec representative.

Before calling Intermec Product Support, make sure you have the following information ready:

• Printer serial number

• Firmware type and version

• Ethernet, wireless, or serial port settings

You can find all of the information listed above in the printer menu system or on a test print page.

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Chapter 4 — Troubleshooting and Maintaining the Printer

Understanding Error Messages

Use the following tables to troubleshoot common error messages you may see displayed on your printer’s screen. Keep in mind that some error messages:

• are specific to the type of firmware you are running.

• have corresponding error numbers.

• cause the Intermec Ready-to-Work indicator to blink or turn off.

Fingerprint Error Messages

Ready-to-Work

Message Description

Out of paper The printer is out of paper. Load a new roll of media.

For help, see “Loading Media” on page 10.

Next label not found

Label not taken

Out of transfer ribbon

Transfer ribbon is installed

Head lifted The printhead is lifted. Lower the printhead. Blinking 1022

Cutter does not respond

Cutter error1 Open and shut the cutter. Blinking 1701

Cutter error2 Open and shut the cutter. Blinking 1702

Cutter error3 Open and shut the cutter. Blinking 1703

Cutter open Shut the cutter. 1704

LSS too high This error can occur when you run a test feed

Next label not found Blinking 1031

Label not taken Blinking

The printer is out of transfer ribbon. Load a new roll of ribbon. For helps, see “Loading Ribbon” on

page 32.

This is not an error condition. This message briefly appears after a new roll of transfer ribbon is installed.

Open and shut the cutter. Blinking 1059

without any media installed, or if you have incorrect media settings. Load the printer with media and select the appropriate media type. For help, see

“Loading Media” on page 10.

Indicator Status

Blinking 1005

Blinking 1027

Blinking 1058

Blinking 1007

Error Number

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Chapter 4 — Troubleshooting and Maintaining the Printer

Fingerprint Error Messages (continued)

Message Description

LSS too low This error can occur when you run a test feed

without any media installed, or if you have incorrect media settings. Load the printer with media and select the appropriate media type. For help, see

“Loading Media” on page 10.

Testfeed not done

The printer did not perform a test feed before it printed out test labels. Performing a test feed calibrates the sensor.

Ready-to-Work Indicator Status

Blinking 1008

Blinking 1606

Error Number

To perform a testfeed

•

Press the B button.

No RFID support installed

No tag found No RFID tag has been found. Blinking 1321

Pause Mode Entered

Setup Mode Entered

IP link error No network connection. Blinking

IP configuration error

Generic DP error

Press any key to continue

Application load error

RtW blink by application

The optional RFID interface is not installed in the printer.

The print job is paused. Blinking

The printer is in Setup mode. Off

The printer is trying to acquire an IP address from the network. Wait for the printer to complete the task before taking any action.

In Direct Protocol, you can enable error handling for specific errors using the ERROR statement. When errors added to the built-in error handling occur, this event is set. The text included in the SNMP trap is the standard text corresponding to the error.

If an error occurs in the Fingerprint immediate mode, for example “out of paper” when the print key is pressed, this event is set.

If an application is started but does not run, the Intermec Ready-to-Work indicator blinks. For example, if there is a syntax error in the loaded program file.

This condition is set by the Fingerprint SYSHEALTH command. For more information, see the Intermec

Fingerprint Command Reference Manual.

Blinking 1320

Blinking

Off

Blinking

86 PM4i Mid-Range Printer User’s Manual

Intermec PM4i User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Before You Begin

Safety Information

Global Services and Support

Warranty Information

Web Support

Telephone Support

Service Location Support

Who Should Read This Manual

Related Documents

Patent Information

Learning About the Printer

What’s New?

Identifying the Parts of the Printer

Selecting a Printer Language

Understanding the Control Panel

Understanding the Buttons

Understanding the LEDs

Understanding the Screen

Understanding the Printer Sounds

Loading Media

Loading Media for Tear-Off Printing

Loading Media for Peel-Off Printing

Loading Media for Cut-Off Printing

Loading Media From an External Supply

Using the Rotating Media Supply Hub

Loading Ribbon

Printing a Test Label

Creating and Printing Labels

Printing on RFID Media

Connecting the Printer to Your PC

Connecting the Printer to a PC Through the Serial Port

Connecting the Printer to a PC Through the USB Device Port

Connecting the Printer to a PC Through the IEEE 1284 Port

Connecting the Printer to Your Network

Setting Up Ethernet Communications

Manually Configuring IP Settings

Setting Up 802.11 Radio Communications

Configuring 802.11 Wireless Security Using Fingerprint

Configuring 802.11 Wireless Security Using IPL

Connecting Peripherals to the USB Host Port

Using a USB Mass Storage Device

Connecting a Keyboard to the USB Host Port

Connecting a Bar Code Scanner to the USB Host Port

Connecting a USB Hub to the USB Host Port

Configuring Your Printer

Configuring Your Printer From the Screen

Configuring Your Printer From the Printer Home Page

Configuring Communications Settings

Configuring Media Settings

Configuring Print Engine Settings (Fingerprint only)

Configuring Web Shell Settings

Configuring Alerts

Configuring General Network Settings

Configuring Mail Settings

Configuring SNMP Settings

Configuring TCP/IP Settings

Configuring the Network Type

Configuring Avalanche Settings

Configuring Wireless LAN Settings

Configuring 802.1x Settings

Configuring SmartSystems Settings

Configuring Your Printer With PrintSet

Configuring Your Printer With Commands Sent From Your PC

Configuring Your Printer Using SmartSystems Foundation

Choosing an Ethernet or Wireless Network

Choosing the Network Type From the Printer Screen

Choosing the Network Type Using Printer Commands

Upgrading Firmware

Downloading Fonts and Graphics

Troubleshooting the Printer

Contacting Product Support

Understanding Error Messages