Ingenico Lane/5000 User Manual
Lane/5000
User Guide
www.ingenico.com
28-32, boulevar d de Gre nelle, 75015 Paris - Fr anc e / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Na nterr e
Lane/5000
900021 97 1 R1 1 00 0 05/0917
Copyright© 2017
Ingenico
All rights reserved
2
Contents
1_Introduction
2_Unpacking
3_Recommendations
3_1
Safety
3_2
Security of your terminal
(tampering attempt detection)
3_3 Main Characteristics
3_3_1
Terminal
3_3_2
Power characteristics
4_
Installation
4_1
Positioning the terminal
4_2 Connections
4_3
Installing the Terminal
4_3_1 Installing SAM (Secure access module,
optional)
4_3_2
Installing MicroSD Card (optional)
4_3_3
Connecting the terminal to the host
4_4
USB port (optional)
4_5
Stylus pen (optional)
4
5
10
6
12
7
9
12
19
14
15 9
6
13
14
16
19
Lane/5000
900021 97 1 R1 1 00 0 05/0917
Copyright© 2017
Ingenico
All rights reserved
3
5_
Daily use
5_1 Card reading
5_1_1 Swiping a card
5_1_2 Inserting a smart terminal
5_1_3 Reading a contactless card
5_2 Keyboard details and functionality
5_3 Signature capture (optional)
5_4 Audio jack (optional)
6_
Maintenance
6_1
Cleaning of the terminal
6_2
Transport and storage
6_3
Troubleshooting
6_4
Environment
(WEE, Ba tteries and Packaging)
7_Standards
7_1 CE Marking
7_2
WARNING TO USERS IN THE
UNITED STATES
26
7_3
NO UNAUTHORIZED
27
MODIFICATIONS
7_4
ANTENNA REQUIREMENT
7_5
WARNING TO USERS IN THE
CANADA
25
26
20
20
20
23
20
20
21
22
22
23
24
24
26
27
27
Lane/5000
900021 97 1 R1 1 00 0 05/0917
Copyright© 2017
Ingenico
All rights reserved
4
1_
Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.
WARRANTY /
SECURITY
To benefit from the guarantee-related product, and to
respect the security, we ask you to us e only the Ingenico
power supply entrusting maintenance operations only to an
authorized person.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Lane/5000
900021 97 1 R1 1 00 0 05/0917
Copyright© 2017
Ingenico
All rights reserved
5
2_Unpacking
According to the model, the following items are included in the
packaging box (including optional accessories):
The terminal
The installation guide
The box may also include the following items depending on your
working configuration:
Cable (specific to your connectivity requirements)
Power supply unit and power cord
A stylus and its holder
Screws to fix the main cable and the trap door
CAUTION
The power supply unit provided with your equipment is
designed for it. It is certifie d with the Lane/5000. Do not
use any other power supply.
ADVICE
Keep the packaging.
It
must be re-used whenever the
terminal
is
shipped.
Lane/5000
900021 97 1 R1 1 00 0 05/0917
Copyright© 2017
Ingenico
All rights reserved
6
3_Recommendations
3_1
Safety
Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the
powe r supply from th e electric outlet.
Power supply unit
CAUTION
Only use the power supply AC/DC provided with Lane/5000
(8VDC 2A, 8VDC 3A, 12VDC 2,5A or 8VDC 4A) or the power
provided by a cash register limited power source (LPS).
Authorized power supply units :
Power Supply
Unit Supplier
Type
Supplier
reference
Electrical
characteristics
Ingenico
part number
PHIHONG
TECHNOLOGY
Co. L td
Desktop
PSM32W080
8VDC 4A
Class V
296186619
PHIHONG
TECHNOLOGY
Co. L td
Wallplug
PSC16A080L6IN-R
PSC16E-
080L6IN-R
8VDC 2A
Class VI
296196003
296199611
PHIHONG
TECHNOLOGY
Co. L td
Desktop
PSM24W080L6IN-R
8VDC 3A
Class VI
296198809
PHIHONG
TECHNOLOGY
Co. L td
Desktop
PSAC30U120L6INA-R
12VDC 2,5A
Class VI
296204884AB
PSU class VI must be use d in US .
Lane/5000
900021 97 1 R1 1 00 0 05/0917
Copyright© 2017
Ingenico
All rights reserved
7
CAUTION
Use only the power supply specified for this product and
certified for the country of use. If the power supply is not
provided with the product, please contact your reseller.
Desktop Power Supply units have to be connected to the mains with
one of these cables:
Power cord 189609046 (European plug)
Power cord 188413214 (US plug)
CAUTION
Lithium battery cell
The terminal is fitted with a lithium battery cell which is
not accessible to the user. Only a qualified technician is
authorized to open the unit and change this component.
Risk
of explosion if the battery is replaced by an incorrect
type. Dispose of used battery according to the instructions.
Electrical power supply network
The electrical outlet must meet the following criteria;
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use.
For type A plug, the protection of the installation must be set
to 20 A.
Explosion areas
Certain regulations restrict the use of radio equipment i
n chemical
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Bottom side compartment trapdoor
Located under the terminal, it must be in place during normal operation
of the device.
3_2
Secur it y of you r t er m inal
(tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Lane/5000
900021 97 1 R1 1 00 0 05/0917
Copyright© 2017
Ingenico
All rights reserved
8
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious be haviou r of individuals t hat
have access to your terminal.
Your terminal detects any “tampered state”. In
this
state the terminal
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
Warranty label
(under the
trapdoor)
WARNING
If
the warranty label is torn or removed, the warranty
will
be voi d .
CAUTION
Positioning of the Lane/5000 on check stand must be in
such a way to make cardholder PIN (Personal Identification
Number) spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry proce ss difficult.
Positioning of in-store security cameras such that the PINentry keypad is not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code
Lane/5000
900021 97 1 R1 1 00 0 05/0917
Copyright© 2017
Ingenico
All rights reserved
9
3_3
Main Characteristics
3_3_1
Terminal
Processor
Application &
Crypto processor
Cortex A5 64 bi ts
Memory
Internal
External
512 MB Flash, 512 MB RAM
MicroSD up to 32GB
Option
OS
Telium Tetra OS
SAM
3
Cards readers
Magstripe
Smart card
Contactless
ISO 1/2/3, 500K l ifespan
EMV Level 1, 500K lifespan
EMV Level 1 compliant
Display
Color
3.5" ba cklit LCD, HVGA
(480 x 320 pixels)
Touchscreen
Resistive
Capacitive
Finger & stylus (300k
lifespan
signature)
Finger & stylus (1000k l ifes-
pan signature)
Option
Keypad
15 keys, rai sed Marking,
backlit
Audio
Buzzer
Audio jac k
Speaker
Stereo
Mono
Option
Option
Video
Video accelerator
H264 codec
Terminal
connectivity
Wired
Ethernet 10/100 base T
Terminal
connections
USB
Serial
USB Host
2nd USB Host
USB Slave
1 R232
Option
Power supply
Powered USB
Powered R232
Powered Ethernet
External p owe r
supply
5V
12V (USB retail)
12V
PoE 802.3af compliant
Option
Option
Option
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