Page 1
Lane/3000
Desk/1500
User Guide
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Na nterre
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Contents
4
18
9
18
10
11
12
12
15
16
18
18
1_Introduction 2_Unpacking 3_Recommendations
3_1
4_
Daily use
Safety
3_2
Security of your terminal
(tampering attempt detection)
3_3 Main Characteristics
3_3_1
3_3_2
3_4
Functional description
3_5
Installation & Connections
3_5_1
3_5_2 Inserting SAM (Secure access module)
3_5_3
3_5_4 Setting the terminal on the standpole
4_1 Card reading
4_1_1 Swiping a card
4_1_2 Inserting a smart card
4_1_3 Reading a contactless card
Standard version
Power characteristics
Positioning the terminal
Connecting the terminal to the host
adaptor
5
6
6
7
9
9
12
18
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4_2 Signature capture (Option)
24
20
20
20
19
20
21
21
24
26
26
27
4_3 Audio (Option)
5_Maintenance
5_1 Cleaning
5_1_1
Cleaning of the terminal
5_1_2
Entretien du terminal
5_1_3 Wartung von Endgeräten
5_2
Transport and storage
5_3
Troubleshooting
19
21
6_Cables
7_Norms & Marking
7_1 Federal Communications
Commission (FCC) Statement
7_2 Industry Canada (IC) Statement
7_3 Environment (WEEE, Batteries and
Packaging)
7_4
Marking
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1_
Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.
WARRANTY /
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the power
supply delivered in box with the product, entrusting
maintenance operations only to an authorized person.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
SECURITY
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
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2_Unpacking
According to the model, the following items are included in the
packaging box (including optional accessories):
The terminal
The box may also include the following items depending on your
working configuration:
An installation guide
Cable (specific to connectivity requireme nts)
Power supply unit and power cord
A stylus
Modules
Screws to fix the main cable and the module
CAUTION
The power supply unit provided with your equipment is
specially designed for it. Do not use any other power supply.
ADVICE
Keep the packaging.
terminal
is
shipped.
It
must be re-used whenever the
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3_Recommendations
Power Supply
Supplier
Electrical
characteristics
Ingenico
PHIHONG
Wallplug
PSC16E- 8VDC 2A
296199611
TECHNOLOGY
080L6IN-R
Level VI
296196003
Co. Ltd
080L6IN-R
3_1
Safety
Power on/Power down - Emergenc y stop
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.
Power supply unit
CAUTION
Only use the power supply AC/DC provided with the
terminal or the power provided by a cash register limited
power so urce (LPS according to IEC60950-1 or IEC62368-1).
Authorized power supply units :
Unit Supplier
Electrical power supply network
The electrical outlet must meet the following criteria:
Type
CAUTION
Lithium battery cell
The terminal
accessible to the user. Only a qualified technician
authorized to open the unit and change this component.
Risk
of explosion if the battery is replaced by an incorrect
type. Dispose of used battery according to the instructions.
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use.
is
reference
PSC16A-
fitted with a
lithium
part number
battery cell which is not
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is
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Explosion areas
Certain regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Your device
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It
performed regularly after receipt. You should check, for example: that
the keypad
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other sus pici o us beha viour of individuals that
have access to your terminal.
Your terminal detects any “tampered state”. In
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
3_2
Security of y ou r t er m in al
(tampering attempt detection)
fulfils
current applicable PCI PTS security requirements.
is
strongly advised that these checks are
is firmly
in place; that there
is
no evidence of unusual wires
this
state the terminal
Warranty label
(on the bottom side of the
terminal)
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Weight
(Poids, Gewicht)
Size
(dimensions, Maße)
Display
WARNING
If
the warranty label is torn or removed, the warranty
be void.
CAUTION
Positioning of the terminal on check stand must be in such
a way to make cardholder PIN (Personal Identification
Number) spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PINentry keypad is not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code.
CAUTION
This equipment may not be modified, altered or changed in
any way without signed written permission from Ingenico
3_3
3_3_1
Main Characteristics
Standard version
254g (8.95 oz)
180.2 (L) x 83.2 (W) x 43 (H) mm
2.8” backlit LCD, QVGA (800 x 480 pixels)
will
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Operating conditions
Ambient temperature
Max relative humidity
Max altitude
from 0°C to +40°C (External power supply)
from 0°C to +45°C (Other)
85% RH non-condensing at +40°C
2000 m
Storage conditions
Storage temperature
Max relative humidity
Power supply units
3_3_2
Power characteristics
-20°C, +55°C
85% at +55°C
The terminal can be powered by several ways:
•
An extern al power supply unit (LPS type ac cording
IEC60950-1 or IEC62368-1 standard)
•
By POE (Power over Ethernet - IEEE 802.3af compliant)
•
By USB (5VDC or 12VDC – LPS type)
The characteristics for each type of power supply are detailed
hereafter.
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Power supply unit
Size (l x w x h)
74 x 35 x 46.2 mm
74 x 35 x 46.2 mm
External Power supply
Model Name
Weight
Class
Input voltage
Ouput voltage
POE (IEEE 802.3af)
Power
USB power
Output voltage
296199611
PSC16E-080L6IN-R
160g (5.6 oz)
AC 100-240V 50-60Hz AC 100-240V 50-60Hz
DC 8V 2A (+/- 5%)
PD (Powered Device)
DC 48V 1.3W
Level VI
296196003
PSC16A-080L6IN-R
160g (5.6 oz)
Level VI
DC 8V 2A (+/- 5%)
PSE (Power Sourcing
Equipment)
Class 0
WARNING
The power supply unit provided with your equipment is
specially designed for this Ingenico terminal. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.
AVERTISSEMENT
Dans le cas où vous choisiriez d’utiliser un bloc alimentation,
assurez-vous de
été conçu spécialement pour votre terminal. N’utilisez pa
d’autre bloc d’alimentation. L’emploi d’un bloc d’alimentation
présentant des caractéristiques apparemment similaires de
tension/intensité peut endommager votre terminal.
DC 5V 0.5A
n’utiliser que le bloc d’alimentation qui
DC 12V 2A
a
s
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Contactless Reader
2.8" TFT
Display
15 keys keypad
(19 keys when no
Touchscreen)
Smartcard
Reader
WARNHINWEIS
Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde,
benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung
eines Netzgeräts mit scheinbar ähnlicher Spannung/
Stromstärke kann zur Beschädigung Ihres Terminals führen.
3_4
Functional description
Magnetic
stripe
Reader
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3_5
Installation & Connections
3_5_1
positioning the terminal
Place the terminal with an easy access to an electrical outlet. Place
the terminal away from any heat source and protected from dust,
vibrations and electromagnetic radiat io ns (away from video terminals,
PC, anti-shoplifting barriers...). The terminal
indoor use.
The terminal may be mounted on a flat surface, wall, or customer
stand.
The Terminal device must be at least 30 centimeters (12 inches) away
from an electronically active type of security tag deactivation pad.
CAUTION
Do not place the terminal on a PC monitor, adjacent to an
electronically active security tag deactivation system, or
near other sources of magnetic fields.
An electronically active system sends out a powerful and
potentially disruptive signal to deactivate the security tag. If
the terminal device
placed above the pad, the product may not work properly.
A passive system
out a signal.
is
placed too close to the system’s pad, or
is
a permanent magnet type that does not send
This
type should not affect the terminal device.
is
exclusively made for
3_5_2 Insertin g SAM (Secure access module)
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
Perform the following operations:
Unscrew the module and re mov e it
Access to SAM
is
now possible.
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The SAM need to be inserted on the reverse side of the module
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Insert the SAM Card into the slot marked (1), (2) or (3) by sliding
it. Take care to ensure that the SAM Card is inserted in the
correct manner. The cut corner must be positioned as indicated
on the figure below.
Slide back the module insi de the ter minal an d sc rew it ti ght
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CAUTION
Do not use any tools when installing or removing the SAM
Card.
WARNING
During this operation, it is necessary to be in an ESD
protected environment. As this is not very easy, it is
recommended to make this operation using ESD shoes for
example.
3_5_3
CAUTION
Connecting
plugged
Connecting the terminal to the host
must be made when power supply unit is not
in
the cable.
Flip the terminal. There is one port on the back for power
and communications.
Connect the cable on the terminal.
Connect the other end to the power supply unit and a
Host (PC / cash register…).
Plug the power supply into the mains.
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WARNING
The main port at the back must not be used to connect a video
cable.
Only connect cables provided by Ingenico.
Note
: 2 screws can be added (M2.5 x 8) to hold more
to the terminal.
3_5_4
adaptor
Install the terminal on a flat surface
(Desk/1500) as is. It
The specific pattern by Ingenico is also available on the Lane/3000
and Desk/1500.
firmly
Setting the terminal on the stand- pole
is
is
designed to be fitted on a stand-pole adaptor.
not possible on the Lane/3000
To fit the Lane/3000 or Desk/1500 to the stand pole adaptor, it only
requires to slide down the terminal until a click sound:
the cable
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Click!
The terminal
is
now ready to use:
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4_
Daily use
4_1 Card reading
4_1_1 Swiping a card
Insert the card manually in the reader, magnetic
stripe facing the main body of the terminal, and
slide the card from the rear to the front in a
continuous motion for best results.
Swipe the card with constant speed, neither too slowly
nor too fast, to maximize the reading efficiency and avoid
annoying repetitions.
4_1_2 Inserting a smart card
Chip cards should
terminal as illustrated with the chip facing up
and into the card reader.
be
inserted into
4_1_3 Reading a contactless card
Bring the card to the active zone above the
contactless logo (at ab out 1cm).
Keep the card close to the contactless logo
during the transaction.
Your contactless terminal provides four
contactless status lights located above the
contactless logo.
When a contactless transaction
light
will
be
but a card
When a contactless card
during a transaction the second,
lit
lit
and a confirmation tone can be heard.
lit
is
in turn. The card read
steadily;
not being read.
is
this
started the
indicates that the contactless
is
presented to the contactless active zone
third
is
successfu l when al l
your
first
(left hand) status
and fourth status lights
four
status lights are
is in
will
use
be
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CAUTION
Do not stick any label onto the contactless active zone. It
can decrease seriously contactless efficiency.
CAUTION
Avoid metallic parts around the contactless area.
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5_Maintenance
5_1 Cleaning
5_1_1 Cleaning of the terminal
CAUTION
Before making any operations of maintenance in the
terminal, make sure that the power supply is disconnected.
First of all, unplug all the wires from the terminal.
Good rules for proper cleaning of the terminal are :
5_1_2
ATTENTION
Assurez-vou s que tous les câbl es sont bien dé branchés du
terminal avant toute intervention de maintenance sur le
terminal.
Avant tout, débranchez tous les câbles du terminal.
Pour bien nettoyer le terminal :
Use Ingenico Cl
cleaningcards.com/
Do not clean the electrical connections.
Do not use in any case, solvents, detergents or abrasive
products :
Those materials might damage the plastic or
electrical contacts.
Avoid exposing the terminal to the direct rays of the sun.
Do not put anything into the slot of the smart card reader
eaning
kit : http://
Entretien du terminal
Utilisez les kits de nettoyage Ingenico : http://www.
ingenico.cleaningcards.com/
Ne nettoyez pas les connexions él ectriques.
N’utilisez jamais de solvants, de détergents, d’alcool ou
de produits abrasifs :
Evitez d’exposer le terminal aux rayons directs du soleil.
N’insérez rien dans la fente du lecteur de carte.
Ces produits peuvent endommager le plastique
ou les contacts électriques.
www.ingenico
.
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5_1_3 Wartung von Endgeräten
ACHTUNG
Stellen Sie vor jeglicher Wartungsarbeit an dem Terminal
sicher, dass die Stromversorgung unterbrochen ist
Als erstes alle Kabel vom Terminal trennen.
Regeln für eine ordnungsgemässe Reinigung des Terminals :
Für die Außenseite des Terminals, Ingenico Cleaning kits
benutzen: http://www.ingenico.cleaningcards.com/
Keine elektrischen Anschlüsse reinigen.
Das Terminal keiner direkten Sonneneinstrahlung
aussetzen.
CAUTION
Before making any operations of maintenance in the
terminal, make sure that the power supply is disconnected.
5_2
Transport and storage
5_3
Troubleshooting
Device is not w orking
Make sure that the terminal connector
back of the device.
Restart the device.
If you have another working terminal device, swap the
devices to determine if the problem is with the device, cable,
POS, or power supply.
If
the Lane/3000 or Desk/1500 device
host, reset the host by
Auf keinen Fall Lösungsmittel, Waschmittel oder
Scheuermittel verwenden:
diese Mittel können den Kunststoff oder
elektrische Kontakte beschädigen.
Nichts in den Schlitz des Chipkartenlesers einführen.
Use the original packaging for storage or returning the
unit.
Disconnect all cables from the terminal during the
transport.
turning it
off and back on again.
is fully
is directly
inserted into the
connected to a
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Magnetic Card Reader Does Not W ork Properly
When sliding the card through the reader, make sure that the
magnetic stripe on the card
screen (see Swiping a Magnetic Stripe Card).
Swipe the card at a faster or middle steady speed.
Inspect the magnetic stripe on the card to make sure
scratched or badly worn.
Security tag deactivation system could disturb the magnetic
card reader
To determine if the problem is with the card :
a. If
the card there.
b. If you have another working Lane/3000 or Desk/1500 device,
try swiping the card there.
Smart Card Reader Does Not Work Properly
Make su re y ou h ave inse rted co rrectly the smart card into the
smart card reader and removed the card only after the
transaction
your host device has a magnetic stripe reader,
WARNING
Changes or modifications to this device not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
is
facing the terminal display
it is
not
try
swiping
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6_Cables
Connector for terminal
12 V
The terminal can be connected to the host by several ways, with
alternative cables:
Following are some alternative accessories that can be used to
connect the terminal.
reseller for more information.
High speed USB device
Ethernet
RS232
This list is
not exhaustive. Please contact your
RS232 cable (optional)
Power supply unit
Connector for terminal Power supply unit
Connector for terminal
USB cable (optional)
Reference: 296111170AC (length 2m)
USB powered 12V cable (optional)
Special USB shielded cable
RS232 connector
USB connector
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Power supply unit
Ethernet connector
Connector for terminal
Ethernet cable (optional)
7_Norms & Marking
7_1 Federal Communications
Commission (FCC) Statement
15.21
You are cautioned that changes or modifications not expressly
approved by the part responsible for compliance could void the user’s
authority to operate the equipment.
15.105(b)
This
equipment has been tested and found to comply with the
for a Class B digital device, pursuant to part 15 of the FCC rules.
These
limits
harmful interference
generates, uses and can radiate radio frequency energy and,
installed an d used
harmful interference to radio communications. However, there
guarantee that interference
this
reception, which can be determined by turning the equipment off and
on, the user
more of the following measures:
15.19 (a) (3)
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following tw o conditions:
1) This device may not cause harmful interference and
2) This device must accept any interference received, including
interference that may cause undesired operation of the device.
are designed to provide reasonable protection against
equipment does cause harmful interference to radio or television
is
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a
from that to which the receiver
Consult the dealer or an experienced radio/TV technician for
help.
in
in
accordance with the instructions, may cause
encouraged to
a residential installation.
will
not occur
try
in
to correct the interference by one or
is
connected.
This
a particular installation.
circuit different
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equipment
limits
if
is
not
no
If
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CAUTION:
T
o comply with FCC RF Exposure compliance, the equipment must
be installed to provide a separ a ti on dist an ce of at leas t 20 c m
from all persons.
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7_2 Industry Canada (IC) Statement.
This
device complies with Industry Canada licence-exempt RSS
standard(s). Operation
1)
this device may not cause interference, and
2)
This device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme
applicables aux appareils radio exempts de licence. L’exploitation es
autorisé e aux deux conditions suivantes:
1)
l’appareil ne doit pas produire de brouillage, et
2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectriqu
subi, même si le brouillage est susceptible d’en compromettre le
fonctionnement.
is
subject to the following two conditions:
aux CNR d’Industrie Canada
7_3 Environment (WEEE, Batteries and Packaging)
This
product
is
labeled
in
2002/96/EC concerning Waste Electrical and Electronic Equipme nt
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.
The associated symbol means that WEEE and waste
batteries must not be thrown away but collected
separately and recycled.
Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your resellers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries
environment.
accordance with European Directives
will
ensure safety of human health and
t
e
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7_4
Marking
Below, you will find the different symbols used on the product and its
power supply.
The CE marking is the manufacturer’s declaration that
the product meets the requirements of the applicable
EC directives. The CE mark is a mandatory conformity
marking for certain products sold within the European
Economic Area (EEA).
This TÜV symbol shows consumers at a glance that a
product has been examined by neutral experts and that
there are no safety concerns
The UL mark a ppears on en d products and compl ete
components suitable for factory and field installation.
All of the pro ducts carry ing these marks are covered
by our Foll ow-Up Services program to determine that
products continue to be manufactured in compliance
with UL’s safety requirements.
The RCM mark
compliance wit
Media Authority’s (ACMA) regulatory arrangements fo
telecommunications, radio, EMC and electromagnetic
energy (EME).
The C-Tick is a
the Australian Communications Media Authority (ACMA
The C-Tick mark signifies that the labelled electroni
device is compliant with applicable electromagnetic
compatibility (EMC) requirements
Waste of Electrical and Electronic Equipment (WEEE)
symbol indicates that when the end-user wishes
to discard this p roduct, it m ust be sent to separat e
collection facilities for recovery and recycling. By
separating this product from other household-type
waste, the volume of waste sent to incinerators or landfills will be reduced and natural resources will thus be
conserved.
This logo indicates that the product operates with an
alternative voltage. This symbol is followed by the
ratings (voltage and current for instance)
will
be the only mark to indicate
h the Australian Co
n identification trademark registered t
mmunications an
d
r
o
).
c
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current for instance)
This logo indicates that the product operates with a continuous
voltage. This symbol is followed by the ratings (voltage
Mark indicating a power supply meets the level VI
requirements.
Double insulated or class 2 electrical appliances are products
that have been designed in a way so as not to require a safety
connection to electrical earth (These products must NOT have
a safety connection to Earth).
Indoor use symbol.
and
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Copyright© 2018 Ingenico
“This Document is Copyright © 2018 by INGENICO Group. INGENICO
retains
full
contained in this document. The recipient can receive this document
on the condition that he
not use
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior writ ten per missio n of INGE NICO .
If
the recipient ensu res that any other r ecipi ent of thi s doc umen t, or
information contained therein,
confidentiality of that information.
Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.
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