INGENICO LANE3000CL User Manual

Lane/3000 Desk/1500

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Na nterre

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Contents

4

18

9

18

10

11

12 12

15 16

18 18

1_Introduction 2_Unpacking 3_Recommendations

3_1

4_

Daily use

Safety

3_2

Security of your terminal

(tampering attempt detection)

3_3 Main Characteristics

3_3_1

3_3_2

3_4

Functional description

3_5

Installation & Connections

3_5_1 3_5_2 Inserting SAM (Secure access module)

3_5_3 3_5_4 Setting the terminal on the standpole

4_1 Card reading

4_1_1 Swiping a card 4_1_2 Inserting a smart card 4_1_3 Reading a contactless card

Standard version Power characteristics

Positioning the terminal

Connecting the terminal to the host

adaptor

5

6

7

9 9

12

18

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4_2 Signature capture (Option)

24

20

20 20

19

20

21

24

26

27

4_3 Audio (Option)

5_Maintenance

5_1 Cleaning

5_1_1

Cleaning of the terminal

5_1_2

Entretien du terminal

5_1_3 Wartung von Endgeräten

5_2

Transport and storage

5_3

Troubleshooting

19

21

6_Cables 7_Norms & Marking

7_1 Federal Communications

Commission (FCC) Statement

7_2 Industry Canada (IC) Statement 7_3 Environment (WEEE, Batteries and

Packaging)

7_4

Marking

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1_

Introduction

Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: it gives you

the necessary information about safety precautions, unpacking, installation and maintenance of your terminal.

WARRANTY /

To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility.

SECURITY

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2_Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

The terminal

The box may also include the following items depending on your working configuration:

An installation guide

Cable (specific to connectivity requireme nts)

Power supply unit and power cord

A stylus

Modules

Screws to fix the main cable and the module

CAUTION

The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

ADVICE

Keep the packaging. terminal

is

shipped.

It

must be re-used whenever the

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3_Recommendations

Power Supply

Supplier

Electrical

characteristics

Ingenico

PHIHONG

Wallplug

PSC16E- 8VDC 2A

296199611

TECHNOLOGY

080L6IN-R

Level VI

296196003

Co. Ltd

080L6IN-R

3_1

Safety

Power on/Power down - Emergenc y stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Power supply unit

CAUTION

Only use the power supply AC/DC provided with the terminal or the power provided by a cash register limited power so urce (LPS according to IEC60950-1 or IEC62368-1).

Authorized power supply units :

Unit Supplier

Electrical power supply network

The electrical outlet must meet the following criteria:

Type

CAUTION Lithium battery cell

The terminal accessible to the user. Only a qualified technician authorized to open the unit and change this component. Risk

of explosion if the battery is replaced by an incorrect

type. Dispose of used battery according to the instructions.

Must be installed near the equipment and easily accessible;

Must meet standards and regulations in the country of use.

is

reference

PSC16A-

fitted with a

lithium

part number

battery cell which is not

is

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Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Your device Upon receipt of your terminal you should check for signs of tampering of the equipment. It performed regularly after receipt. You should check, for example: that the keypad that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other sus pici o us beha viour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

3_2

Security of y ou r t er m in al

(tampering attempt detection)

fulfils

current applicable PCI PTS security requirements.

is

strongly advised that these checks are

is firmly

in place; that there

is

no evidence of unusual wires

this

state the terminal

Warranty label (on the bottom side of the terminal)

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Weight

(Poids, Gewicht)

Size (dimensions, Maße)

Display

WARNING

If

the warranty label is torn or removed, the warranty

be void.

CAUTION

Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PINentry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

CAUTION

This equipment may not be modified, altered or changed in any way without signed written permission from Ingenico

3_3

3_3_1

Main Characteristics

Standard version

254g (8.95 oz)

180.2 (L) x 83.2 (W) x 43 (H) mm

2.8” backlit LCD, QVGA (800 x 480 pixels)

will

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Operating conditions

Ambient temperature

Max relative humidity

Max altitude

from 0°C to +40°C (External power supply) from 0°C to +45°C (Other)

85% RH non-condensing at +40°C

2000 m

Storage conditions

Storage temperature

Max relative humidity

Power supply units

3_3_2

Power characteristics

-20°C, +55°C

85% at +55°C

The terminal can be powered by several ways:

•

An extern al power supply unit (LPS type ac cording IEC60950-1 or IEC62368-1 standard)

•

By POE (Power over Ethernet - IEEE 802.3af compliant)

•

By USB (5VDC or 12VDC – LPS type)

The characteristics for each type of power supply are detailed hereafter.