Ingenico iCT250E, Lane 5000, Lane 3000, iWL250 3G, SPg7 Mobile User Manual

Nets Nordic
Payment Terminals
User Guide

Nets One PA user guide | 1

Contents

Introduction ............................................................................................................................................................................... 3

Getting started ..........................................................................................................................................................................4

What’s in the box ..................................................................................................................................................................................................................4

Nets Ingenico terminal range ................................................................................................................................................ 5

iCT250E – Terminal overview ..................................................................................................................................................................................... 5

iWL250 3G – Terminal overview ............................................................................................................................................................................... 6

Inserting a receipt roll – iCT250E and iWL250 3G ......................................................................................................................................... 7

Installing iCT250E with a network connection ................................................................................................................................................. 8

Installing iWL250 3G ........................................................................................................................................................................................................ 9

Installing a SIM card in iWL250 3G ......................................................................................................................................................................... 9

LANE 5000 – Terminal overview ............................................................................................................................................................................ 10

Installing a Lane 5000 terminal ............................................................................................................................................................................... 10

LANE 3000 – Terminal overview .............................................................................................................................................................................. 11

Installing a Lane 3000 terminal .................................................................................................................................................................................11

Nets Spire terminal range .................................................................................................................................................... 12

SPc5 – terminal overview ............................................................................................................................................................................................. 12

SPg7 – terminal overviewiew .....................................................................................................................................................................................13

Inserting a receipt roll for Spire SPc5 and SPg7 terminals .....................................................................................................................14

Installing a Spire SPc5 Countertop terminal ..................................................................................................................................................... 15

Installing a Spire SPg7 Mobile terminal ...............................................................................................................................................................16

Quick menu .............................................................................................................................................................................. 17

Terminal menu structure ...................................................................................................................................................... 17

Header icons ........................................................................................................................................................................... 18

List of header icons and their meaning ................................................................................................................................................................ 18

Terminal features – Daily operation .................................................................................................................................. 19

Manual reconciliation ......................................................................................................................................................................................................19

Purchase ................................................................................................................................................................................................................................20

Copy of the last approved transaction receipt .................................................................................................................................................21

Copy of the last transaction receipt .......................................................................................................................................................................22

Reversal (cancellation) of the last transaction .............................................................................................................................................. 23

Refund (Return of goods) .............................................................................................................................................................................................24

Purchase with tipping .....................................................................................................................................................................................................25

Receipts .................................................................................................................................................................................. 26

Configure receipt printing modes ........................................................................................................................................................................... 26

Purchase receipt with tip example .........................................................................................................................................................................27

Contactless payments (NFC) ............................................................................................................................................. 28

Wallet solution ................................................................................................................................................................................................................... 28

Purchase with contactless payment .................................................................................................................................................................... 28

Backup solution (EOT) ......................................................................................................................................................... 29

Procedure for backup solution in Norway (BankAxept) .......................................................................................................................... 29

Procedure for backup solution in Denmark (Dankort/VisaDankort) ................................................................................................ 29

Sending backup solution transactions for processing .............................................................................................................................. 30

Offline approved transactions ............................................................................................................................................ 31

Reconciliation – end of day report .....................................................................................................................................32

Nets One PA user guide | 2

Manual reconciliation .....................................................................................................................................................................................................32

Automatic reconciliation ................................................................................................................................................................................................32

Central reconciliation ......................................................................................................................................................................................................32

Copy of last reconciliation ...........................................................................................................................................................................................32

Reports .....................................................................................................................................................................................33

Transaction list ................................................................................................................................................................................................................... 33

X-total report ....................................................................................................................................................................................................................... 34

Z-total report ....................................................................................................................................................................................................................... 34

Access control ........................................................................................................................................................................35

How to enable access control .................................................................................................................................................................................. 35

Choosing which items to protect ............................................................................................................................................................................. 36

Daily reboot of terminal .......................................................................................................................................................37

Configuring a terminal for cash register integration .................................................................................................... 38

Configuring an IP integrated (ethernet) terminal .......................................................................................................................................... 38

Configuring ethernet settings ............................................................................................................................................ 39

Configuring mobile network settings .................................................................................................................................41

Administration of terminal ...................................................................................................................................................42

Downloading new card agreements, settings and software..................................................................................................................42

Errors and troubleshooting ................................................................................................................................................ 43

Submitting terminal for service or termination ............................................................................................................. 44

Terminal security .................................................................................................................................................................. 44

PCI-PTS compliance ....................................................................................................................................................................................................... 44

Guidance for PIN entry.................................................................................................................................................................................................. 44

Periodical inspection of terminals .......................................................................................................................................................................... 44

Introduction

Thank you for choosing Nets Merchant Services as your payment terminal provider.

The terminals we can offer you will ensure simple usage combined with fast and secure payment handling.
Please read through this user manual to ensure you get the best possible answers when installing, operating
and maintaining your payment terminal.

This guide contains step-by-step guides on how to install terminals, what services are available and how you
may run all the different transaction types we offer.

If any additional information is needed, please do not hesitate to contact our 24/7 helpdesk or visit our web­pages for more information:

nets.fi/tuki
nets.no/payments/support
nets.dk/payments/support
nets.se/payments/support

Nets One PA user guide | 3

Getting started

What’s in the box

The following equipment is delivered with the terminal:

iCT250E iWL250 3G SPg7 Mobile SPc5 Countertop

Power cable
Ethernet cable RJ9 to
RJ45
Receipt roll
Quick guide

* SIM cards are supplied by Nets unless otherwise agreed.

Lane 5000 Lane 3000

Power cable
Charging unit
Receipt roll
Quick guide
SIM card*

Power cable
Quick guide
Receipt roll
SIM card*

Power cable
Ethernet cable
Quick guide
Receipt roll

Power cable
Integration cable
Quick guide

Please refer to Nets webshop for the complete overview of all available accessories per terminal model.

Power cable
Integration cable
Quick guide

Nets One PA user guide | 4

Nets Ingenico terminal range

iCT250E – Terminal overview

Navigation keys to
scroll up and down in
menus

Used to enter main
menu

Cancels the operation
and returns to main
menu

Correct incorrect key
entry or return to pre­vious menu

Confirm entry or
menu selection

Nets One PA user guide | 5

iWL250 3G – Terminal overview

Navigation keys to
scroll up and down
in menus

Used to enter main
menu

Cancels the operation
and returns to main
menu

Correct incorrect key
entry or return to
previous menu

Confirm entry or
menu selection

Nets One PA user guide | 6

Inserting a receipt roll – iCT250E and iWL250 3G

Nets recommends only using receipt rolls suitable for the terminal.

Lift the flap in the direction of the arrow.

Then slide the cover downwards in the direction
of the arrow to open it.

Insert the roll in the terminal as shown. Then
close the cover again in the direction of the arrow.
Approx. 5 cm. of the roll should stick out when
the cover is closed. The receipt printer is now
ready for use.

Nets One PA user guide | 7

Installing iCT250E with a network connection

The terminal must be turned off when connecting the Ethernet connection.

Open the cable cover by pressing the clips
upwards.

Lift the cover in the direction of the arrow.

When the cover has been removed, connect the
terminal power cable (1) and Ethernet cable (2).

To close the cover again replace the top part, first
ensuring that the cover clips are in place on the
terminal. Then press the cover down towards the
back of the terminal.

Nets One PA user guide | 8

Installing iWL250 3G

To install and charge an iWL250 terminal, do the following:

Connect the power cable to the base station.

Place the terminal on the base station.
The terminal will connect and is then ready for
use.

Installing a SIM card in iWL250 3G

If iWL250 3G is not supplied with a simcard already installed,
do the following to insert a SIM card:

Open the backside cover by pressing the clips
downwards.

Insert the SIM card under the flasp labelled “SIM”.

Nets One PA user guide | 9

LANE 5000 – Terminal overview

Menu navigation
on touchscreen

Used to entering
enter main menu

Confirm entry

Cancel the operation
and return to the main
menu

Correct incorrect key
entry or return to pre­vious menu

Installing a Lane 5000 terminal

Lane 5000 is integrated with an ECR system using an Ethernet integration cable. Please contact to your ECR
supplier for guidance on how to perform correct configuration and installation.

Nets One PA user guide | 10

LANE 3000 – Terminal overview

Navigation keys to
scroll up and down
in menus

Used to entering
enter main menu

Cancel the operation
and return to the main
menu

Confirm entry

Correct incorrect key
entry or return to pre­vious menu

Installing a Lane 3000 terminal

Lane 3000 is integrated with an ECR system using an Ethernet integration cable. Please contact to your ECR sup­plier for guidance on how to perform correct configuration and installation.

Nets One PA user guide | 11

Nets Spire terminal range

SPc5 – Terminal overview

Four status LEDs

Colour display

Displays merchant menu
system and transaction
progress

Power button

Press button to turn the
terminal on

USB port

For connecting peripheral
equipment

Serrated paper cutter

Receipts will emerge from
this slot and can be removed
by pulling across the ser­rated cutter

Paper roll compartment

Chip card reader

Use when the cardholder presents a chip
card

Keypad

For merchants & cardholder data entry

SIM/SAM compartment

Please do not open unless instructed

Power supply socket

This is where the power
supply plugs into the termi­nal

Terminal connections

This is where the PIN Pad,
telephone line, network
and serial cables attach

Cable tidy

A removable clamp keeps
cables in place & prevents
disconnection

Swipe card reader

Use when the cardholder
presents a debit or credit
card without a Chip or
when prompted by the ter­minal

Nets One PA user guide | 12

SPg7 – Terminal overview

Four status LEDs

Colour display

Displays merchant menu
system and transaction
progress

USB port

For connecting peripheral
equipment

Serrated paper cutter

Receipts will emerge from this slot
and can be removed by pulling
across the serrated cutter

Paper roll compartment

Chip card reader

Use when the cardholder
presents a chip card

Keypad

For merchants & card­holder data entry

Power button

Press button to turn the
terminal on

Swipe card reader

Use when the cardholder
presents a debit or credit
card without a Chip or
when prompted by the ter­minal

Battery compartment

Nets One PA user guide | 13

Inserting a receipt roll for Spire SPc5 and SPg7 terminals

With the terminal facing up, gently pull upwards on
the lever located in the middle of the printer door

Discard any packaging on the printer roll and fit
the roll as shown. The correct orientation of the
paper is important, it will not print if inserted the
wrong way

Close the printer door, an audible “click” should be
heard when it is closed properly. Tear off the
excess paper by pulling it towards you, using the
serrated edge to get a clean cut

Nets One PA user guide | 14

Installing a Spire SPc5 Countertop terminal

To remove the back cover, place the terminal face
down on a flat surface, push the two tabs upward
and remove the rear cover

Thread the black power supply cable into the recess
on the right (1) and connect the network cable into the
LAN port (2) on the back of the terminal.

12

Replace the back cover and press down until you
hear a ‘click’. Then connect power cable to wall
socket and network cable to your internet con­nection point

Nets One PA user guide | 15

Installing a Spire SPg7 Mobile terminal

Place the terminal face down on a flat surface
and remove the battery cover by applying pres­sure on the tab and pulling upward

If SIM card is not supplied by Nets, please insert
the SIM card into the socket labelled SIM1.
Remove any packaging from the battery and
insert it into the terminal as shown

Replace the lid and press down until it ”clicks”

Nets One PA user guide | 16

Quick menu

Ingenico terminals has a menu key, the Spire terminals has a *key which serves same purpose. Follow the
description below for quick navigation to basic features. For example you can initiate the reconciliation function­ality by pressing the menu key and the numerical key 6 instead of using the arrow keys and the OK button to
start the same feature.

Function Keys

Purchase Start entering the amount directly from idle
Reconciliation Press MENU – 6
Cancel latest transaction Press MENU – 3 – 1
Refund Press MENU – 3 – 2
Copy of latest transaction Press MENU – 5 – 2
Copy of latest approved Press MENU – 5 – 1
Copy of latest reconciliation Press MENU – 5 – 3
Transaction list Press MENU – 8 – 3
Print X-total report Press MENU – 8 – 1
Print Z-total report Press MENU – 8 – 2
Print terminal settings Press MENU – 0 – 8
Send stored transactions Press MENU – 7
Check for updates Press MENU – 0 – 2
Force offline Press MENU – 4 – 1

Terminal menu structure

Main menu Sub menu Sub menu Sub menu

1 Purchase
3 Refunds 1 Reversal

4 Other transactions 1 Force offline
5 Receipt Copies 1 Latest approved

6 Reconciliation
7 Offline transactions
8 Reports 1 X total

0 Settings 1 Properties 1 Tipping 1 Off

2 Refund

2 Latest transaction
3 Latest reconciliation
4 Latest X report
5 Latest Z report

2 Z total
3 Transaction list 1 Current session

2 Previous session

2 By total amount
3 By tip amount

2 Receipt printing 1 Paper saving

2 Ask to print
3 Always print

3 Amount entry mode 1 Start with Euros

2 Start with Cents

4 IFR priority 1 National

2 International

3 None
8 Reboot time
9 Double charging 1 Warning on

2 Warning off

2 Check for updates
3 Access control 1 Change security code

2 Reconciliation 1 Not restricted

2 Restricted
3 Refund 1 Not restricted

2 Restricted
4 Settings 1 Not restricted

2 Restricted

4 Communication 1 Host 1 Host IP

2 Host port

5 Ping TMS

7 Delete blocking trans.
2 Ethernet 1 DHCP

2 Static IP
3 GPRS GPRS APN

GPRS PIN
4 ECR 1 ECR integration

2 ECR IP address

3 ECR Port

5 Sound volume 1 Quiet

2 Normal
3 Loud

8 Configuration info

Nets One PA user guide | 17

Header icons

When the terminal is not in use (idle) it will show the Nets logo and the Welcome text toggling on screen. Above
the logo and the Welcome text you will see a header that may contain a number of different icons that indicate
different statuses on the terminal.

Inside the red box is where you will find the
header icons. This is an example of content in the
header for an ECR integrated terminal with ether­net connected.

List of header icons and their meaning

The paper clip indicates that there are offline
transactions stored in the terminal.

This symbol indicates that something is wrong
with the sim-card for mobile terminals. There will
be a text underneath showing what the problem
is.

The battery icon tells you how much battery is
left and if it is currently charging. If the exclama­tion mark is showing, the battery is missing from
the terminal.

The signal strength icon shows you how strong
the wireless network signal is. If it is flashing,
there is no network detected.

The ethernet connection icon shows you whether
or not the network connection between terminal
and router is ok.

This text will indicate whether the terminal is
using 3G or GPRS network to communicate.

This icon represents the ECR connection status. If
ok, it is all white, if not okay, it will be grey with a
white X.

Nets One PA user guide | 18

Terminal features – Daily operation

Manual reconciliation

This feature is intended to be used every day at the end of day so that you get a report from your terminal of the
total card transactions collected. In addition it releases the transactions to settlement, meaning if you do not ini­tiate reconciliation it may delay transfer of funds to your account. If you want reconciliation to be handled auto­matically at a predefined daily time, please contact our customer services.

If you haven’t reconciled your terminal at least once in the last 7 days, it may stop working with the response
code 87. In order to make it work again, perform the procedure described below.

Press the MENU key

Press 6 or scroll down using the arrow key to
Reconciliation and press OK

When terminal is done processing the reconcilia­tion it will print a receipt with the data of the
transactions processed in the session since previ­ous reconciliation

Nets One PA user guide | 19

Purchase

Press the MENU key and 1 or start keying the amount directly

When the amount is entered correctly, press OK to continue

Ask customer to swipe, insert or tap a contactless card

Customer is asked to enter PIN. Press OK to continue

Transaction status is shown with a green or red background to
indicate whether or not it is approved

Nets One PA user guide | 20

Copy of the last approved transaction receipt

Press the MENU key

Press 5 or scroll down using the arrow key to Receipt copy and
press OK

Press 1 or scroll down to Latest approved and press OK. The ter­minal will now print the last receipt with an approved transac­tion result.

Nets One PA user guide | 21

Copy of the last transaction receipt

Press the MENU key

Press 5 or scroll down using the arrow key to Receipt copy and
press OK

Press 2 or scroll down using the arrow key to Latest transaction
and press OK
This function will print a copy of the last receipt, regardless of
transaction result

Nets One PA user guide | 22

Reversal (cancellation) of the last transaction

Reversal transaction type is used to ensure that the merchant can reverse the previous transaction in its
entirety. If you want to reverse a partial amount, see next chapter for refund transaction type.

Press the MENU key

Press 3 or scroll down using the arrow key to Refunds and
press OK

Press 1 or select Reversal and press OK

Verify that the amount, time stamp and truncated card number
matches with the approved transaction you are trying to reverse
and press OK/Yes to continue processing the reversal

Terminal will present reversal completed result.

Nets One PA user guide | 23

Refund (Return of goods)

Used when goods that have been paid for with a card are returned. Make sure you have an agreement with your
acquirer to process refunds

Press the MENU key

Press 3 or scroll down using the arrow key to Refunds and
press OK

Press 2 or scroll down using the arrow key to Refund and press
OK

Key in the amount you want to refund to the customer’s card
and press OK to continue

Ask customer to insert or tap card on terminal

Terminal will approve transaction and ask for the receipt to be
signed by merchant

Nets One PA user guide | 24

Purchase with tipping

Tips is an optional service. Contact our customer services in order to gain access to it. Tipping can be used in
two different ways:

• Customer enters the tip amount directly on the terminal

• Customer enters the new total amount including tips directly on the terminal

Press the MENU key or start keying the amount directly

When the amount you want to charge is entered, press OK to
continue

Tip amount entry: This mode is standard in most countries and
the customer will key in the desired tip amount and the total
amount will change accordingly. It is okay to proceed without
adding tip by just pressing OK.

Total amount entry: This mode is for Norway only and it will
allow for the customer to key in a new total amount. The differ­ence between original amount and new amount is the tip
amount. It is okay to proceed without adding tip by just pressing
OK.

Ask customer to swipe, insert or tap a contactless card

Customer is asked to enter PIN. Press OK to continue

Transaction status is shown with a green or red background to
indicate whether or not it is approved. The transaction receipt, if
printed, will contain the details of how much tips was added.

Nets One PA user guide | 25

Receipts

The payment terminal has three different printing modes.
Paper saving: the terminal will only print if it is required by the card scheme used to pay. Some examples are for
signature verified transactions and offline approved transactions.
Ask to print: the terminal will always print a merchant receipt, but ask whether one is wanted for the cardholder.
Always print: the terminal will always print a receipt for the cardholder and one for the merchant.

Configure receipt printing modes

Press the MENU key and navigate to the settings menu by using
the arrow keys or pressing 0

Press 1 or scroll down using the arrow key to Properties and
press OK

Press 2 or scroll down using the arrow key to Receipt printing
and press OK

Select which mode you want to use and press OK

Terminal will confirm selection and you may now take it into use

Nets One PA user guide | 26

Purchase receipt with tip example

This purchase receipt with tip is an example of how a printed
receipt can look like if printed by a Nets Ingenico terminal.

The top lines are reserved for stating merchant name, address,
phone number company ID etc. Contact Nets customer services
to change this information.

The middle area is where we display the transaction type, tip
amount and the total amount charged. At the bottom of the box
you will see whether or not the transaction has been approved.
Here you will find the footer area, which is also customisable.
Please contact Nets customer services to change this informa­tion.

At the bottom in fine print you will find all the details related to
the card used to perform the transaction.

Nets One PA user guide | 27

Contactless payments (NFC)

Contactless payments is a common term for all payments using NFC technology (Near Field communication).
NFC can be implemented in a range of payment methods such as chip cards, Micro SD cards in mobile phones,
clocks, bracelets, stickers etc. or via a mobile phone (called ”Wallet”).
Contactless payments without verification can only be used for purchases under a certain amount; all pur­chases above this amount will require verification – either with a PIN code or password. The details of the verifi­cation will depend on the payment card provider. However, the instructions to enter the verification code will be
shown on the terminal and/or on the mobile phone.
When the symbol below is shown, the cardholder may tap his payment card or phone at this symbol. This is
where the antenna is placed, and to get best possible reading, instruct the cardholder to be within 2 cm of this
symbol.

Note: The first time a contactless card is used, the card must be opened for NFC transactions. This is done by
inserting the chip in the terminal while performing the transaction.

Wallet solution

“Wallet” is a solution for confirming a contactless payment using the customer’s mobile phone. The user must
install an app supplied by the card issuer on their mobile phone. When the program is installed the user can
confirm a contactless payment by holding their phone over the terminal when the contactless symbol is shown.
As with cardbased contactless payments, purchases above a certain amount will require verification. Contact­less payment via Wallet can be performed even if the mobile phone is switched off, however, the customer will
be unable to confirm payments in such instances. If the customer has registered several payment cards via a
Wallet solution, the correct payment card must be selected in the application/program before the phone is
switched off.

Purchase with contactless payment

Press the MENU key or start keying the amount directly

When the amount you want to charge is entered, press OK to
continue

Ask the cardholder to hold the card/phone/wearable close to
the contactless symbol

Nets One PA user guide | 28

Backup solution (EOT)

If errors occur in the communication between the terminal and Nets, an electronic backup solution can be used
for BankAxept and Dankort/ VisaDankort cards. The terminal prints a receipt with a signature line and ID verifi­cation check. This feature is only relevant for Norwegian and Danish merchants.

Procedure for backup solution in Norway (BankAxept)

When the terminal prints a BankAxept backup solution receipt, the following steps should be undertaken. Note:
BankAxept may change this requirements without notice and to get latest procedure for handling backup solu­tion, please contact BankAxept.

• Ask the cardholder to sign the receipt

• Check the cardholder’s identity

• Add the identity verification digits to the receipt (e.g. ABCD 123)

• For purchases of more than 1500 NOK contact nets customer service on 08989 to authorize the amount
o Follow the terminal instructions
o Key in the authorisation number when asked to do so and it will be added to the receipt

• No transactions above 10 000 NOK will be approved offline

The merchant must keep the receipt with the cardholder’s signature and be able to produce it, if required.

Procedure for backup solution in Denmark (Dankort)

If the terminal has no connection to NETS, the merchant can force the terminal to perform offline transactions.
This is only possible for Danish merchants and when used with Dankort..
It is very important to understand that by using this function, the merchant will be at risk to not receive payment
for the transaction, if the card used in force offline mode is blocked, or the card account linked is has been
blocked. In situations where force offline is used, it’s therefor advised that the merchant calls the acquirer for
every transaction performed, to verify the card and/or customer account.

Press the MENU key

Press 4 or scroll down using the arrow key to Other transac­tions and press OK

Press 1 or OK to select Force offline

Nets One PA user guide | 29

Sending backup solution transactions for processing

The terminal will automatically send its stored transactions for processing and settlement when connection is
restored. If you want to accelerate this action by initiating it manually, please follow the procedure below.

Press the MENU key or start keying the amount directly

Press 7 or scroll down using the arrow key to Offline transac­tions and press OK.
The terminal will start to send stored offline approved transac­tions and will notify if they were sent successfully.

Nets One PA user guide | 30

Offline approved transactions

In countries other than Norway there is the possibility of accepting payments on international cards in offline
mode if you have the right agreement with your acquirer. The typical cards for allowing this are called EMV
cards (Visa, Mastercard, Amex etc.)
The terminal will automatically approve a transaction offline when the acquirer agreement supports this func­tionality. The amount limit for how much it will approve offline is decided by the acquirer and the terminal can­not override this amount. I.e. if the acquirer has allowed for offline approval of EMV cards for up to 100€, it will
reject any amount above this if the terminal is not able to go online for authorisation.
When an offline transaction is approved, the terminal will print a receipt with a cryptogram on it for the mer­chant to store in case the terminal does not recover and automatically sends the transactions when it is online
again.

Nets One PA user guide | 31

Reconciliation – end of day report

Reconciliation transfers transactions to the settlement account on the following business day. The terminal
should be reconciled every day, if not reconciled once within 7 days, the terminal will have to be reconciled
before it can be used
Note: If the merchant has several terminals, only one terminal needs to be reconciled. Reconciliation will pro­duce a report for all the transactions under the same merchant ID.

Manual reconciliation

Using the terminal to initiate the reconciliation feature means that it is an activity initiated by and controlled by
the merchant. You should consider using this if you have irregular closing times and that a fixed time for per­forming reconciliation isn’t possible.

Automatic reconciliation

Automatic reconciliation involves the terminal carrying out reconciliation at a fixed time every day. If the mer­chant has several terminals, automatic reconciliation will take place from the same terminal every time. Please
contact Nets customer services to activate this feature.

Central reconciliation

Central reconciliation means we will at midnight every day perform a reconciliation in our servers. This means
there is no transaction report for the merchant printed on the terminal. The transaction data will only be availa­ble in our merchant portals online. Please contact Nets customer services to activate this feature.

Copy of last reconciliation

The terminal only saves the last reconciliation with accumulated transactions. Copy of 0,- reconciliation will not
be stored. The same functionality is also implemented for copy of Z-total.

This is how you get the terminal to print a copy of the most recent reconciliation report.

Press the MENU key

Press 5 or scroll down using the arrow key to Receipt copy and
press OK

Press 3 or scroll down to Latest reconciliation and press OK.
The terminal will now print the last reconciliation receipt with
accumulated data on it.

Nets One PA user guide | 32

Reports

Transaction list

Used to print out a list of all transactions in current session or previous session. When you perform a reconcilia­tion, a terminal will initiate a new session and delete the oldest list from
the terminal. If you need a report of older transaction lists, please contact customer services or log on to our
merchant portal.

Press the MENU key or start keying the amount directly

Press 8 or scroll using the arrow key to Reports and press OK

Press 3 or scroll down using the arrow key to Transaction list
and press OK

Select which transaction list you want the terminal to print by
either pressing the corresponding number or using the arrow
keys and OK button.
Current session: Will print all transactions generated after last
reconciliation
Previous session: Will print all transactions generated before
last reconciliation

Nets One PA user guide | 33

X-total report

This report will show the accumulated sales per card type for the terminal since previous Z-total was printed.
Printing this report does not zero the stored data. You can use it any time during the day to check the sales status.

Press the MENU key

Press 8 or scroll down using the arrow key to Reports and press
OK

Press 1 or scroll down using the arrow key to X total and press
OK

Z-total report

This report will show the accumulated sales per card type for the terminal since the previous Z-total was
printed. Printing this report will zero the stored data. You can use it for instance when changing shifts in the mid­dle of the day so the new cashier can track their own sales separately.

Press the MENU key

Press 8 or scroll down using the arrow key to Reports and press OK

Press 2 or scroll down using the arrow key to Z total and press OK

Nets One PA user guide | 34

Access control

When a terminal is powered on for the first time and the security code is missing, the terminal will ask upon
every restart if you want to activate access control. This feature is meant to give the merchant the ability to pro­tect from unauthorised access to certain features like the reconciliation, refund and settings menu.
If a security code is forgotten, please contact our customer services to reset the terminal and you will be able to
assign a new code.

How to enable access control

Press the menu key and navigate to settings menu (Menu-0)

Select Access control by using the arrows and pressing the OK
button or press 3

Select Change security code and press OK or press 1

Key in your desired security code and press OK

Confirm entry of your security code and press OK

Terminal will confirm with this screen that setting an access
code is successful

Nets One PA user guide | 35

Choosing which items to protect

It is possible to select which items to protect. By default the terminal application will protect refund transaction
type, but if you want to protect other items, please see the procedure below.

Press the Menu key and navigate to settings menu by pressing 0
or using arrow keys and OK button

Select access control by pressing 3 or navigate using the arrow
keys and OK button

Terminal will now ask you for your security code. Key it in and
press OK to continue

Select which menu item you want to protect with a security code
and press OK

Now you can select whether to restrict access or not. Select
Restricted and press OK to activate the feature. Terminal will
now ask for the security code every time this feature is
attempted to be used

When selection is confirmed, the terminal will notify that the
setting is applied to the payment terminal

Nets One PA user guide | 36

Daily reboot of terminal

This feature will allow you to configure when the terminal shall perform its daily reboot. The default setting is
for the terminal to reboot at 04:00. The daily reboot is needed as a security measure as part of the terminal’s
PCI-PTS 4.x certification.

Press the Menu key and navigate to settings menu by pressing 0
or using arrow keys and OK button

Select Properties by pressing 1 or navigate to it by using the
arrow keys and press OK

Select Reboot time by pressing 8 or navigate to it by using the
arrow keys and press OK

Key in the desired time for the terminal to reboot by using the
numerical keys on the keyboard. Press OK to continue and save
the time for reboot.
If you key in the wrong time, the yellow CLEAR key can be used
to correct your input.

Nets One PA user guide | 37

Configuring a terminal for cash register integration

The Lane 5000, Lane3000 and iCT250 may be integrated with a cash register (ECR) using its network connec­tion (ethernet). This is useful for merchants that want to increase control of the terminal usage so that there is a
lower risk of entering the wrong amounts and to improve the quality of the bookkeeping.
If you have a terminal that is standalone today and you want to integrate it to your ECR, call our customer ser­vices for assistance or your cash register vendor.

Configuring an IP integrated (ethernet) terminal

Press the Menu key and navigate to settings menu by pressing 0
or using arrow keys and OK button

Press 4 or navigate to Communication by using the arrow keys
and press OK

Press 4 or navigate to ECR by using the arrow keys and press
OK

Select 1 ECR integration and set it to ON
Select 2 ECR IP address and key in the IP address of the cash
register
Select 3 ECR port and key in the TCP port of the cash register
application

The terminal is now ready for use with an ECR

Nets One PA user guide | 38

Configuring ethernet settings

The terminal models iCT250, Spire countertop and Lane 5000 support connectivity over ethernet. In order to
configure it, see the procedure below. The default setting is with DHCP, and you would only need to follow this
procedure to configure it to use static IP addressing.

Press the Menu key and navigate to settings menu by pressing 0
or using arrow keys and OK button

Press 4 or navigate to Communication by using the arrow keys
and press OK

Press 2 or navigate to Ethernet by using the arrow keys and
press OK

Press 2 or navigate to static IP by using the arrow keys and
press OK

The terminal will now ask for Terminal IP address. Key it in and
press OK.
If you want to navigate to the next octet without keying in the full
3 digits, press the comma key above the OK button.

Nets One PA user guide | 39

The terminal will ask for Gateway IP address. Key it in and press OK.

The terminal will ask for Subnet mask. Key it in and press OK.

The terminal will ask for DNS1 and DNS2. If set, key it in and
press OK, or continue navigating by pressing OK.

The terminal will ask for DNS1 and DNS2. If set, key it in and
press OK, or continue navigating by pressing OK.

Nets One PA user guide | 40

Configuring mobile network settings

The mobile terminals iWL250 and Spire mobile communicates using the mobile networks over 3G. The standard
Nets terminal is delivered with our SIM cards and does not need configuring. If you decide to use other sim­cards, then follow the procedure below to enter PIN and change the APN.

Press the Menu key and navigate to settings menu by pressing 0
or using arrow keys and OK button

Press 4 or navigate to Communication by using the arrow keys
and press OK

Press 3 or navigate to GPRS by using the arrow keys and press
OK

Press 1 or navigate to GPRS APN by using the arrow keys and
press OK

Set the APN (Access Point Name) and press OK

Enter the SIM PIN code and press OK

Nets One PA user guide | 41

Administration of terminal

Downloading new card agreements, settings and software

Card agreements and settings are needed for a terminal to be able to operate. Which card agreements to sup­port is a decition to be made between the merchant and the bank/card acquirer and issuers. In order for the ter­minal to understand which cards it can accept it needs to update this card table regularly.
The settings used to configure other services like receipt information, tipping etc. are also updated using the
same method. The terminal will connect automatically once every 24hrs. to see if there are any updates, this
procedure is only for manually checking if there is a change to download.
Software updates will also be initated as well using this functionality, the terminal may reboot to complete a
pending software update.

Press the Menu key and navigate to settings menu by pressing 0
or using arrow keys and OK button

Select Check for updates by pressing 2 or navigate to it by using
the arrow keys and press OK

Terminal will now connect to Nets servers and check if any
updates are available. While updating it will show the progress
by counting the number of files downloaded

When done, terminal will show “Completed” and then go back to
the idle screen

Nets One PA user guide | 42

Errors and troubleshooting

Questions Solution

Regarding purchases, reconciliation and backup-solutions which
are more than 7 days old
Regarding purchases, reconciliations, backup-solutions which
are less than 7 days old
Regarding several terminals with the same error Please contact your network provider or shop/chain manager
Regarding Telenor SIM cards Please contact Nets customer services
To order credit card agreements Please contact Nets customer services or any acquirer of your

To order automatic reconciliation Please contact Nets customer services

Error situations Solution

• Not connected to network

• No contact with TMS/PSP

• I only get offline transactions

The terminal freezes. None of the keys work Ingenico terminals: Restart the terminal by holding down the yel-

Please contact your bank

Please contact Nets customer services

choosing

General: The terminal cannot establish contact with the network.
Restart the terminal by holding down the yellow “Clear” button
and the full stop/comma button simultaneously. Let go and wait
until the terminal starts up (approx. 30 seconds). Try again.
GPRS: For the terminal to be online, the signal strength with
antenna signal must first be displayed at the top of the display. If
the signal or antenna do not show after restarting, contact the
network provider to check coverage and subscriptions/SIM cards
or call Nets’
customer service for additional troubleshooting of the terminal.
Ethernet/Broadband: Check that the Ethernet cable is connected
to the terminal and the network socket in the wall, switch or
router/modem. Contact your network provider to check the net­work, or contact Nets’ Customer service for troubleshooting the
terminal.

low “Clear” button and the comma button simultaneously for ca 3
seconds. Let go and wait until the terminal starts up (approx. 30
seconds). Try again. If the terminal is still frozen, remove the
power cable or battery and ensure that the display goes dark.
Replace the power cable/battery. If the terminal is still frozen,
contact Nets Customer Ser vices.
Spire terminals: Restart the terminal by holding the power button
for ca. 5 seconds. Let go and wait until the terminal starts up
(approx. 45 seconds). Try again. If the terminal is still frozen,
remove the power cable or battery and ensure that the display
goes dark. Replace the power cable/battery. If the terminal is still
frozen, contact Nets Customer Services.

The terminal stopped working in the middle of a transaction. Was
the purchase attempt approved?

My terminal is broken and it will not turn on. Check that the cables are connected and battery is inserted cor-

My terminal has an error message “missing keys”, and it is unusa­ble.

Response codes Explanation

Resp: 05 and 51 – Rejected The transaction is rejected by the bank or card issuer
Resp: 55 – Incorrect PIN The cardholder has entered an incorrect PIN. Please try again.
Resp: 87 – The terminal must be reconciled More than seven days have passed since the last reconciliation

Resp 91 – No contact with card issuer A data centre is down and the terminal cannot establish contact

Make a copy of the last transaction (MENU-5-2) to see if the pur­chase was approved or not. If still uncertain, please contact Nets
Customer Services.

rectly. Please contact Nets customer services for further assis­tance if the problem persists.

Try to check the terminal for available updates by going to the
settings menu and performing a check for updates (MENU-0-2). If
the problem persists, please contact Nets customer services.

and you must reconcile the terminal in order to continue to use it.
(Menu-6)

with the cardholder’s card issuer. Try again, try another card or
settle in cash. The amount may be reserved on the cardholder’s
account, but it will be automatically released when the data cen­tre is back in operation.

Nets One PA user guide | 43

Submitting terminal for service or termination

Check that the terminal has been reconciled before sending it to the Nets repair service. Pack the terminals
securely and separately. Remember to include associated cables. The package must be traceable; keep the
tracking number.
Do not return the ADSL modem to the Nets repair service. When sending terminals for service, please include a
return schedule. Please print the BAX number on the outside of the box.
Terminals should not be sent for repair/service until the error has been reported to Nets customer service. Ter­minals received by the Nets repair service which have not been reported to Nets customer service will be
stored until a service report has been received from Nets.
When terminating the lease of a terminal, the terminal should not be returned until the merchant has termi­nated the existing lease agreement. Merchants that buy a new terminal from a different supplier must terminate
their lease agreements with the bank before they return the old terminal. The lease agreement will run and the
merchant will be invoiced until notice of termination has been received by the merchant’s bank.
Please contact Nets customer service about return enquiries.

Terminal security

PCI-PTS compliance

The Payment Card Industry PIN Transaction Security (PCI PTS) is a security standard that applies to all PIN
entry based payment terminals and other hardware that manage PIN codes. Nets will always deliver PCI PTS
approved payment terminals at the time of delivery.

Guidance for PIN entry

The PCI Security Standards Council specifies International Standard ISO9564 for protection against fraudulent
observation of the PIN during PIN entry. To comply with this standard, the terminal may be supplied with either
a factory fitted privacy shield, or as a privacy shield accessory (to be fitted by merchant before use). If you
require a privacy shield and one has not been supplied, please contact your Nets helpdesk for assistance.
If the payment terminal from Nets is delivered without a factory fitted privacy shield or as privacy shield acces­sory in the box, then the terminal must be operated as a handheld device, meaning that cardholder must be
advised by merchant to:

• hold the device in hand during PIN entry

• keep at distance from others during PIN entry

• use his/her body or hand to block the view of the keypad during PIN entry

• ensure that no video cameras or other surveillance are directed towards the keypad during PIN entry

Additionally, the merchant shall advise the cardholder of any suspicious behaviour exhibited from others before
or during PIN entry.

Periodical inspection of terminals

The ultimate responsibility for the protection of cardholder data, within a merchant’s equipment, lies with the
merchant. We advise merchants to focus on proper implementation of the core PCI DSS 9.9 requirement that
came into effect from June 30, 2015 where the intention is to ensure that merchants are better prepared for
skimming attacks.
In line with PCI ‘best practice’ for skimming prevention (https://www.pcisecuritystandards.org/documents/
Skimming_Prevention_At-a-Glance_Sept2014.pdf), Nets highly recommends that the merchant:

• upon receipt of a new terminal, and on a regular basis, checks the terminal(s) for any signs of obvious

tampering (e.g. broken seals over access cover plates or screws, odd/different cabling, or unknown/sus­picious features

• keeps a detailed list of all terminal(s) on location with pictures for comparison on a regular basis

• keeps the terminal(s) out of customer’s reach - both during opening- and closing hours

• never accept delivery or installation of a new terminal from any unauthorized Nets personnel

• only allows privileged access to the terminal(s) to independently verified and trustworthy personnel

• calls Nets helpdesk immediately if in doubt of the terminal(s) integrity!

Nets One PA user guide | 44