Nets Nordic
Payment Terminals
User Guide
Nets One PA user guide | 1
Contents
Introduction ............................................................................................................................................................................... 3
Getting started ..........................................................................................................................................................................4
What’s in the box ..................................................................................................................................................................................................................4
Nets Ingenico terminal range ................................................................................................................................................ 5
iCT250E – Terminal overview ..................................................................................................................................................................................... 5
iWL250 3G – Terminal overview ............................................................................................................................................................................... 6
Inserting a receipt roll – iCT250E and iWL250 3G ......................................................................................................................................... 7
Installing iCT250E with a network connection ................................................................................................................................................. 8
Installing iWL250 3G ........................................................................................................................................................................................................ 9
Installing a SIM card in iWL250 3G ......................................................................................................................................................................... 9
LANE 5000 – Terminal overview ............................................................................................................................................................................ 10
Installing a Lane 5000 terminal ............................................................................................................................................................................... 10
LANE 3000 – Terminal overview .............................................................................................................................................................................. 11
Installing a Lane 3000 terminal .................................................................................................................................................................................11
Nets Spire terminal range .................................................................................................................................................... 12
SPc5 – terminal overview ............................................................................................................................................................................................. 12
SPg7 – terminal overviewiew .....................................................................................................................................................................................13
Inserting a receipt roll for Spire SPc5 and SPg7 terminals .....................................................................................................................14
Installing a Spire SPc5 Countertop terminal ..................................................................................................................................................... 15
Installing a Spire SPg7 Mobile terminal ...............................................................................................................................................................16
Quick menu .............................................................................................................................................................................. 17
Terminal menu structure ...................................................................................................................................................... 17
Header icons ........................................................................................................................................................................... 18
List of header icons and their meaning ................................................................................................................................................................ 18
Terminal features – Daily operation .................................................................................................................................. 19
Manual reconciliation ......................................................................................................................................................................................................19
Purchase ................................................................................................................................................................................................................................20
Copy of the last approved transaction receipt .................................................................................................................................................21
Copy of the last transaction receipt .......................................................................................................................................................................22
Reversal (cancellation) of the last transaction .............................................................................................................................................. 23
Refund (Return of goods) .............................................................................................................................................................................................24
Purchase with tipping .....................................................................................................................................................................................................25
Receipts .................................................................................................................................................................................. 26
Configure receipt printing modes ........................................................................................................................................................................... 26
Purchase receipt with tip example .........................................................................................................................................................................27
Contactless payments (NFC) ............................................................................................................................................. 28
Wallet solution ................................................................................................................................................................................................................... 28
Purchase with contactless payment .................................................................................................................................................................... 28
Backup solution (EOT) ......................................................................................................................................................... 29
Procedure for backup solution in Norway (BankAxept) .......................................................................................................................... 29
Procedure for backup solution in Denmark (Dankort/VisaDankort) ................................................................................................ 29
Sending backup solution transactions for processing .............................................................................................................................. 30
Offline approved transactions ............................................................................................................................................ 31
Reconciliation – end of day report .....................................................................................................................................32
Nets One PA user guide | 2
Manual reconciliation .....................................................................................................................................................................................................32
Automatic reconciliation ................................................................................................................................................................................................32
Central reconciliation ......................................................................................................................................................................................................32
Copy of last reconciliation ...........................................................................................................................................................................................32
Reports .....................................................................................................................................................................................33
Transaction list ................................................................................................................................................................................................................... 33
X-total report ....................................................................................................................................................................................................................... 34
Z-total report ....................................................................................................................................................................................................................... 34
Access control ........................................................................................................................................................................35
How to enable access control .................................................................................................................................................................................. 35
Choosing which items to protect ............................................................................................................................................................................. 36
Daily reboot of terminal .......................................................................................................................................................37
Configuring a terminal for cash register integration .................................................................................................... 38
Configuring an IP integrated (ethernet) terminal .......................................................................................................................................... 38
Configuring ethernet settings ............................................................................................................................................ 39
Configuring mobile network settings .................................................................................................................................41
Administration of terminal ...................................................................................................................................................42
Downloading new card agreements, settings and software..................................................................................................................42
Errors and troubleshooting ................................................................................................................................................ 43
Submitting terminal for service or termination ............................................................................................................. 44
Terminal security .................................................................................................................................................................. 44
PCI-PTS compliance ....................................................................................................................................................................................................... 44
Guidance for PIN entry.................................................................................................................................................................................................. 44
Periodical inspection of terminals .......................................................................................................................................................................... 44
Introduction
Thank you for choosing Nets Merchant Services as your payment terminal provider.
The terminals we can offer you will ensure simple usage combined with fast and secure payment handling.
Please read through this user manual to ensure you get the best possible answers when installing, operating
and maintaining your payment terminal.
This guide contains step-by-step guides on how to install terminals, what services are available and how you
may run all the different transaction types we offer.
If any additional information is needed, please do not hesitate to contact our 24/7 helpdesk or visit our webpages for more information:
nets.fi/tuki
nets.no/payments/support
nets.dk/payments/support
nets.se/payments/support
Nets One PA user guide | 3
Getting started
What’s in the box
The following equipment is delivered with the terminal:
iCT250E iWL250 3G SPg7 Mobile SPc5 Countertop
Power cable
Ethernet cable RJ9 to
RJ45
Receipt roll
Quick guide
* SIM cards are supplied by Nets unless otherwise agreed.
Lane 5000 Lane 3000
Power cable
Charging unit
Receipt roll
Quick guide
SIM card*
Power cable
Quick guide
Receipt roll
SIM card*
Power cable
Ethernet cable
Quick guide
Receipt roll
Power cable
Integration cable
Quick guide
Please refer to Nets webshop for the complete overview of all available accessories per terminal model.
Power cable
Integration cable
Quick guide
Nets One PA user guide | 4
Nets Ingenico terminal range
iCT250E – Terminal overview
Navigation keys to
scroll up and down in
menus
Used to enter main
menu
Cancels the operation
and returns to main
menu
Correct incorrect key
entry or return to previous menu
Confirm entry or
menu selection
Nets One PA user guide | 5
iWL250 3G – Terminal overview
Navigation keys to
scroll up and down
in menus
Used to enter main
menu
Cancels the operation
and returns to main
menu
Correct incorrect key
entry or return to
previous menu
Confirm entry or
menu selection
Nets One PA user guide | 6
Inserting a receipt roll – iCT250E and iWL250 3G
Nets recommends only using receipt rolls suitable for the terminal.
Lift the flap in the direction of the arrow.
Then slide the cover downwards in the direction
of the arrow to open it.
Insert the roll in the terminal as shown. Then
close the cover again in the direction of the arrow.
Approx. 5 cm. of the roll should stick out when
the cover is closed. The receipt printer is now
ready for use.
Nets One PA user guide | 7
Installing iCT250E with a network connection
The terminal must be turned off when connecting the Ethernet connection.
Open the cable cover by pressing the clips
upwards.
Lift the cover in the direction of the arrow.
When the cover has been removed, connect the
terminal power cable (1) and Ethernet cable (2).
To close the cover again replace the top part, first
ensuring that the cover clips are in place on the
terminal. Then press the cover down towards the
back of the terminal.
Nets One PA user guide | 8
Installing iWL250 3G
To install and charge an iWL250 terminal, do the following:
Connect the power cable to the base station.
Place the terminal on the base station.
The terminal will connect and is then ready for
use.
Installing a SIM card in iWL250 3G
If iWL250 3G is not supplied with a simcard already installed,
do the following to insert a SIM card:
Open the backside cover by pressing the clips
downwards.
Insert the SIM card under the flasp labelled “SIM”.
Nets One PA user guide | 9
LANE 5000 – Terminal overview
Menu navigation
on touchscreen
Used to entering
enter main menu
Confirm entry
Cancel the operation
and return to the main
menu
Correct incorrect key
entry or return to previous menu
Installing a Lane 5000 terminal
Lane 5000 is integrated with an ECR system using an Ethernet integration cable. Please contact to your ECR
supplier for guidance on how to perform correct configuration and installation.
Nets One PA user guide | 10
LANE 3000 – Terminal overview
Navigation keys to
scroll up and down
in menus
Used to entering
enter main menu
Cancel the operation
and return to the main
menu
Confirm entry
Correct incorrect key
entry or return to previous menu
Installing a Lane 3000 terminal
Lane 3000 is integrated with an ECR system using an Ethernet integration cable. Please contact to your ECR supplier for guidance on how to perform correct configuration and installation.
Nets One PA user guide | 11
Nets Spire terminal range
SPc5 – Terminal overview
Four status LEDs
Colour display
Displays merchant menu
system and transaction
progress
Power button
Press button to turn the
terminal on
USB port
For connecting peripheral
equipment
Serrated paper cutter
Receipts will emerge from
this slot and can be removed
by pulling across the serrated cutter
Paper roll compartment
Chip card reader
Use when the cardholder presents a chip
card
Keypad
For merchants & cardholder data entry
SIM/SAM compartment
Please do not open unless instructed
Power supply socket
This is where the power
supply plugs into the terminal
Terminal connections
This is where the PIN Pad,
telephone line, network
and serial cables attach
Cable tidy
A removable clamp keeps
cables in place & prevents
disconnection
Swipe card reader
Use when the cardholder
presents a debit or credit
card without a Chip or
when prompted by the terminal
Nets One PA user guide | 12
SPg7 – Terminal overview
Four status LEDs
Colour display
Displays merchant menu
system and transaction
progress
USB port
For connecting peripheral
equipment
Serrated paper cutter
Receipts will emerge from this slot
and can be removed by pulling
across the serrated cutter
Paper roll compartment
Chip card reader
Use when the cardholder
presents a chip card
Keypad
For merchants & cardholder data entry
Power button
Press button to turn the
terminal on
Swipe card reader
Use when the cardholder
presents a debit or credit
card without a Chip or
when prompted by the terminal
Battery compartment
Nets One PA user guide | 13
Inserting a receipt roll for Spire SPc5 and SPg7 terminals
With the terminal facing up, gently pull upwards on
the lever located in the middle of the printer door
Discard any packaging on the printer roll and fit
the roll as shown. The correct orientation of the
paper is important, it will not print if inserted the
wrong way
Close the printer door, an audible “click” should be
heard when it is closed properly. Tear off the
excess paper by pulling it towards you, using the
serrated edge to get a clean cut
Nets One PA user guide | 14
Loading...