INGENICO L7000CL User Manual

Lane/7000

User Guide

90002783 R11 000 01

www.ingenico.com

28/32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico – S.A. au capital de 53 086 309 € / 317 218 758 RCS PARIS

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Contents

1_ Introduction ...................................................................................... 4

2_ Unpacking ........................................................................................ 5

3_ Recommendations ........................................................................... 6

3_1 Safety ............................................................................................................. 6

3_2 Security of your terminal (tampering attempt detection) ................................. 7

3_3 Main Characteristics ...................................................................................... 9

3_3_1 Terminal.......................................................................................................................... 9

3_3_2 Power characteristics ................................................................................................... 10

3_3_3 Lane/7000 Power values in different modes ................................................................ 11

3_4 Functional description .................................................................................. 12

3_5 Installation & Connections............................................................................ 13

3_5_1 Positioning the terminal ................................................................................................ 13

3_5_2 Inserting SAM (Secure access module) and Micro SD ................................................ 13

3_5_3 Connecting the terminal to the host ............................................................................. 15

3_5_4 Setting the Lane/7000 on the standpole adaptor ......................................................... 16

4_ Daily use ......................................................................................... 18

4_1 Card reading ................................................................................................ 18

4_1_1 Swiping a card .............................................................................................................. 18

4_1_2 Inserting a smart card ................................................................................................... 18

4_1_3 Reading a contactless card .......................................................................................... 18

4_2 Signature capture ......................................................................................... 19

4_3 Audio ............................................................................................................ 19

5_ Maintenance ................................................................................... 20

5_1 Cleaning ....................................................................................................... 20

5_1_1 Cleaning of the terminal ............................................................................................... 20

5_1_2 Entretien du terminal .................................................................................................... 20

5_1_3 Wartung von Endgeräten ............................................................................................. 20

5_2 Transport and storage .................................................................................. 21

5_3 Troubleshooting ........................................................................................... 21

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6_ Cables ............................................................................................. 22

7_ Norms & Marking ........................................................................... 24

7_1 Federal Communications Commission (FCC) Statement ............................ 24

7_2 Industry Canada (IC) Statement. ................................................................. 24

7_3 Environment (WEEE, Batteries and Packaging) .......................................... 25

7_4 Marking ........................................................................................................ 25

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WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

1_Introduction

Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: it gives you the necessary information about

safety precautions, unpacking, installation and maintenance of your terminal.

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CAUTION

The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

ADVICE Keep the packaging. It must be re-used whenever the terminal is shipped.

2_Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

 The terminal

The box may also include the following items depending on your working configuration:

 An installation guide  Cable (specific to connectivity requirements)  Power supply unit and power cord  A stylus  Modules  Screws to fix the main cable and the module

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CAUTION

Only use the power supply AC/DC provided with Lane/7000 or the power provided by a cash register limited power source (LPS).

CAUTION Lithium battery cell

The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component. Risk of explosion if the battery is replaced by an incorrect type. Dispose of used battery according to the instructions.

Power Supply Unit Supplier

Type

Supplier reference

Electrical

characteristics

Ingenico

part number

PHIHONG TECHNOLOGY Co. Ltd

Desktop

PSM24W-080L6IN-R

8VDC 3A

Level VI

296198809

PHIHONG TECHNOLOGY Co. Ltd

Wallplug

PSC16E-080L6IN-R PSC16A-080L6IN-R

8VDC 2A

Level VI

296199611 296196003

3_Recommendations

3_1 Safety

Power on/Power down – Emergency stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Power supply unit

Authorized power supply units:

Desktop Power Supply units have to be connected to the mains with one of these cables:

- Power cord 189609046 (EU)

- Power cord 188413214 (US)

Electrical power supply network

The electrical outlet must meet the following criteria:

 Must be installed near the equipment and easily accessible;  Must meet standards and regulations in the country of use.

Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Connection of headset on audio jack

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CAUTION

An excessive acoustic pressure of headset can involve deafness!

WARNING

If the warranty label is torn or removed, the warranty will be void.

CAUTION

Positioning of the Lane/7000 on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

Warranty label (on the bottom side of the terminal)

3_2 Security of your terminal (tampering attempt detection)

Your device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal.

Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert

Irruption!” message, you should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

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CAUTION

This equipment may not be modified, altered or changed in any way without signed written permission from Ingenico

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Weight (Poids, Gewicht)

583g (20.56 oz)

Size (dimensions, Maße)

181 (L) x 152 (W) x 35.2 (H) mm

Display

5” backlit LCD, WVGA (800 x 480 pixels)

Touchscreen

Capacitive

Ambient temperature

from 0°C to +45°C

Max relative humidity

85% RH non-condensing at +40°C

Max altitude

2000 m

Storage temperature

-20°C, +55°C

Max relative humidity

85% at +55°C

3_3 Main Characteristics

3_3_1 Terminal

Operating conditions

Storage conditions

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INGENICO L7000CL User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual