Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.
WARRANTY /
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the Ingenico
power supply entrusting maintenance operations only to an
authorized person.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.
Power supply unit
CAUTION
Only use the power supply AC/DC provided with Lane/5000
(8VDC 2A, 8VDC 3A, 12VDC 2,5A or 8VDC 4A) or the power
provided by a cash register limited power source (LPS).
Desktop Power Supply units have to be connected to the mains with
one of these cables:
Electrical power supply network
The electrical outlet must meet the following criteria :
Explosion areas
Certain regulations restrict the use of radio equipment i
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Bottom side compartment trapdoor
Located under the terminal, it must be in place during normal operation
of the device.
CAUTION
Use only the power supply specified for this product and
certified for the country of use. If the power supply is not
provided with the product, please contact your reseller.
Power cord 189609046 (European plug)
Power cord 188413214 (US plug)
CAUTION
Lithium battery cell
The terminal is fitted with a lithium battery cell which is
not accessible to the user. Only a qu alified technician is
authorized to open the unit and c hange this component.
Risk
of explosion if the battery is replaced by an incorrect
type. Dispose of used battery according to the instructions.
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use.
For type A plug, the protection of the installation must be set
to 20 A.
3_2
Security of your terminal
(tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It is strongly advised that these checks are
performed regularly after receipt. You should check, for example: that
the keypad is firmly in place; that there is no evidence of unusual wires
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal.
Your terminal detects any “tampered state”. In
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the ter minal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
this
state the terminal
Warranty label
(under the
trapdoor)
WARNING
If
the warranty label is torn or removed, the warranty
be void.
CAUTION
Positioning of the Lane/5000 on check stand must be in
such a way to make cardholder PIN (Personal Identification
Number) spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PINentry keypad is not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code
-20°C to +55°C (-4°F to 131°F)
85% non-cond ensin g at +40° C
(104°F)
Factory mounted
PCI PTS 4.x O nline &
Offline ready
3_3_2
Power characteristics
The Lane/5000 can be powered by several ways:
An external power supply unit. See the list of the authorized
power supply units in §3_1 page 6.
By POE (Power over Ethernet)
By USB (5VDC or 12VDC)
POE (Power over Ethernet)
The power sourcing equipment must be compliant with IEEE802.3af
standard, class 0 which means 12.95W max. POE implementation in the
Lane 5000 can support both mode A and mode B.
USB
Lane/5000 needs 3.5W at 5V for good performances. Some options are
not supported at 5V (Dual head, camera, Wifi, Bluetooth).
WARNING
The Lane/5000 is not strictly compliant with standard USB
5V 500mA.
Functional test has to be performed with your equipment
to confirm that
transactions can be done without issues.
necessary to use an external power supply unit.
Install the terminal on a flat surface, wi th
outlet. Place the terminal
from dust, vibrations and electromagnetic radiations (away from video
terminals,
made
The Lane/5000 device may be mounted on a flat surface, wall, or
customer stand.
The Lane/5000 device must be at least 30 centimeters (12 inches)
away from an electronically active type of security tag deactivation
pad.
Operating conditions
4_1
PC,
anti-shoplifting barriers
for indoor use.
CAUTION
Do not place the Lane/5000 device on a PC monitor, adjacent
to an electronically active security tag deactivation system,
or near other sources of magnetic fields.
An electronically active system sends out a powerful and
potentially disruptive signal to deactivate the security tag. If
the Lane/5000 device
placed above the pad, the product may not work properly.
Before starting, switch off the terminal by disconnecting the
cable.
Perform the following operations:
Open the trapdoor
Insert the SAM Card into the slot marked , or 3 .
Take care to ensure that the SAM Card is inserted in the
correct manner. The cut corner must be positioned as
indicated on the figure below.
module, optional)
Unclip the trapdoor by pushing down on the clip with
your finger as shown on the figure hereafter.
Flip the terminal. There is one single port on the back for
power and communications.
Connect the cable on this port of the Lane/5000.
Connect the other end to the power supply unit.
Plug the power supply into the mains.
WARNING
The main port at the back must not be used to connect a
standard video HDMI cable.
Only connect cables validated for the Lane/5000 by
Ingenico.
Note:
screws can be added by the customer to hold more
trapdoor and the connector (refer to
above).
The terminal can be connected to the host by several ways, with
optional cables :
High speed USB device
Ethernet
RS232
Most of the cables used with iSC and iPP ranges are compatible with the
Lane/5000. We advise to check with your reseller their compatibility
you plan to replace an iSC or an iPP by a Lane/5000.
Following are some examples of accessories that can be used to
connect the Lane/5000.
reseller for more information.
Com Box kit installation (optional)
Reference : 296148891AD
This installation kit includes a communication cable (ref.
296141785AC) to connect the terminal to the Com Box, which
dispatches on standard communication connectors :
2 USB ports (1 Host, 1 Device)
1 RS485 serial link (not usable on Lane/5000)
1 RS232 serial link
2 Ethernet ports
1 power lead
There is an A type USB connector on the terminal, located on the rear
USB port (optional)
side, below the contactless antenna (see picture hereafter).
Open the rubber trap to access it.
This port manages Host connections, to connect an USB flash drive
or another device.
4_5
Stylus Pen (optional)
The stylus pen and its holder must be installed on the left side of
the terminal.
Remove the adhesive protection, insert the pin of the holder inside
the Kensington hole, and press firmly in place.
A magnet in the holder keeps the stylus in position.
Use the stylus type corresponding to the screen type (resistive or
capacitive)
Part numbers : 296219137 – for resistive stylus kit
(grey oft Grip)
296219158 – for capacitive stylus kit (RED
Soft Grip)
WARNING
We recommend to the customer to provide guidance to
the cardholder as to avoid having
magnets on the device since the card may be damaged.
There
holder.
Insert the card manually in the reader,
magnetic stripe facing the main body of
the terminal, and slide the card from the
rear to the front in a continuous motion for
best results.
When sliding the card through the reader,
make sure that the magnetic stripe on the
card
(see Swiping a Magnetic Stripe Card).
is
facing the Lane/5000 display screen
Swipe the card with constant speed, neither too slowly nor
too fast, to maximize the reading efficiency
5_1_2 Inserting a smart card
Chip cards should be inserted into you
terminal as illustrated with the chip facing
up and into the card reader.
5_1_3 Reading a contactless card
Bring the card to the active zone above the
contactless logo (at about 1cm).
Keep the card close to the contactless logo
during the transaction.
Before making any operations of maintenance in the
terminal, make sure that the power supply is disconnected.
6_1
The outside of the terminals are susceptible to environmental
pollutants, as well as accidental spills or mishaps. It is just as important
to clean the outside of the Ingenico terminal, with a safe and approved
product, as it is to clean the inside. The Ingenico dual wipe has both
cleaning wipe for removing everyday contaminants and a dry wipe to
completely remove any remaining dirt or solution.
Clean equipment
neglected. When used properly, Ingenico cleaning cards and wipes
should prolong equipment
Today’s monitors should
that contain chemicals too harsh for these sensitive screens: plasma
television screens, LCD and LED monitors, touch screen monitors
and POS screens all fall under this category. Ingenico dual wipes
are designed specifically for these type of monitors; removing dust,
fingerprints, oils or other contaminants that will distort the image
on your screen. The Ingenico dual wipe has both a cleaning wipe for
removing everyday contaminants and a dry wipe to completely remove
any remaining dirt or solution.
This product works best when the screen is cool, so before use turn the
monitor/system off.
This product can be used by anyone who can use a card reader
terminal, just:
• Remove the Step 1 cleaning wipe
first, then the keypad, top and sides of the terminal.• Remove the St
2 dry wipe
top and sides of the terminal.• You may use bot
areas of your POS equipment if necessary.• Discard the cleaning wipe
properly.
For more information, visit our website http://ingenico .cleaningcards.
com
those materials might damage the plastic or electrical
contacts.
Avoid exposing the terminal to the direct rays of the sun.
Do not put anything into the slot of the smart card reader
6_2
Use the original packaging for storage or returning the unit.
Disconnect all cables from the terminal during the transport.
6_3
Device is not w orking
When sliding the card through the reader, make sure that the
magnetic stripe on the card
screen (see Swiping a Magnetic Stripe Card section 5.1.1)
Make sure that the Lane/5000 connector
the back of the device.
Restart the device.
If you have another working Lane/5000 device, swap the
devices to determine if the problem is with the device, cable,
POS, or power supply.
If
the Lane/5000 device
the host by
in any case,
Transport and storage
Troubleshooting
turning it
is directly
off and back on again.
Magnetic Card Reader Does Not W ork Properly
Swipe the card at a faster or middle steady speed.
Inspect the magnetic stripe on the card to make sure
damaged or badly worn.
Security tag deactivation system could disturb the magnetic
card reader
To determine if the problem is with the card :
a. If your host device has a magnetic stripe reader, try
swiping the card there.
b. If you have another working Lane/5000 device, try
swiping the card there.
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction
MicroSD Card Reader Does Not W ork Properly
Make sure you have inserted correctly the microSD card into
the card reader.
Check that the card capacity
Micro SD hotplug
Lane/5000
Stylus Does Not Wo rk Properly
Make sure you use the correct stylus versi on corresponding
to the screen type. A resistive stylus will not work on a
capacitive screen.
is
WARNING
Changes or modifications to this device not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
not recomended.
is
not higher than 32GB.
Try
to reboot the
6_4 Environment (WEEE, Batteries and
Packaging)
This product is labelled in accordance with European Directives
2012/19/UE concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.
The associated symbol means that WEEE and waste
batteries must not be thrown away but collected separately
and recycled.
Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your resellers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries
environment.
will
ensure safety of human health and
7_Standards
7_1
WARNING TO USERS IN THE
UNITED STATES
Federal Communication Commissi on Interference Statement 47 CFR
Section 15.105(b)
This
equipment has been tested and found to comply with the
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits
are designed to provide reasonable protection against harmful
interference
and can radiate radio frequency energy and,
in
accordance with the instructions, may cause harmful interference
to radio communications. However, there
interference
does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user
encouraged to
measures :
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a
to which the receiver
Radiofrequency radiation exposure Information:
This equipment complies with FCC and IC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be installed
and operated with minimum distance of 20 cm between the radiator
and your body. This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
Federal Communication Commissi on Interference Statement 47 CFR
Section 15.21.
in
a residential installation.
will
not occur
try
to correct the interference by one of the following
Consult the dealer or an experienced radio/TV technician for help.
CAUTION
This equipment may not be modified, altered, or changed in
any way without signed written permission from Ingenico.
Unauthorized modification may void the equipment
authorization from the FCC and
warranty.
Federal Commun ication Commiss ion Interference Statement 47 CF R
Section 15.203.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions : (1) this
device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas
produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout
brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement. Under Industry Canada regulations,
this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by
Industry Canada. To reduce potential radio interference to other
users, the antenna type and its gain should be so chosen that the
equival ent isotropic ally radiated power (e.i.r.p.) is not more than that
necessary for successful communication.
Conformément à la réglementation d’Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d’un type et d’un
gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage radioélectrique
à l’intention des autres utilisateurs, il faut choisir le type d’antenne et
son gain de sorte que la puissance isotrope rayonnée équivalente
(p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une
communication satisfaisante.
Information relative aux expositions radiofréquences
Cet équipement est conforme aux limites d'exposition aux rayonnements
IC établies pour un environnement non contrôlé. Cet équipement doit
être installé et utilisé avec un minimum de 20 cm de distance entre la
source de rayonnement et votre corps. Ce transmetteur ne doit pas etre
place au meme endroit ou utilise simultanement avec un autre
transmetteur ou antenne.
This device complies with Part 15 of the FCC Rules.
The CE marking indicates that the terminal complies with harmonized
standards and requirements of European Directives on:
Radio and Telecommunications Terminal Equipment (R&TTE)
the protection of the health and the safety of the user and any
other person.
the protection requirements with respect to electromagnetic
compatibility.
RoHS (Restriction of Hazardous Substances)
The CE marking is the manufacturer’s declaration that
the product meets the requirements of the applicable
EC directives. The CE mark is a mandatory conformity
marking for certain products sold within the European
Economic Area (EEA).
This TÜV symbol shows consumers at a glance that a
product has been examined by neutral experts and that
there are no safety concerns.
The UL mark appears on end products and complete
components suitable for factory and field installation. All
of the products carrying these marks are coveredby our
Follow-Up Services program to determine that products
continue to be manufactured in compliance with UL’s
safety requirements.
The RCM mark
with the Australian Communications and Media Authority’s
(ACMA) regulatory arrangements for telecommunications,
radio, EMC and electromagnetic energy (EME).
Double insulated or class 2 electrical appliances are
products that have been designed in a way so as not to
require a safety connection to electrical earth (These
products must NOT have a safety connection to Earth).
This logo indicates that the product operates with
continuous voltage. This symbol is followed by the ratings
(voltage
full
contained in this document. The recipient can receive this document
on the condition that he
not use
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If
the recipient ensures that any other recipient of this document, or
information contained therein, is held responsible to INGENICO for the
confidentiality of that information.
Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be
non-consistent with the present document.
All trademarks used in this document remain the property of their
rightful owners.”
copyright ownership, rights and protection in all material
will
its
contents in any form or by any means, except as agreed
such permission
keep the document confidential and
is
granted,
it will
be subject to the condition that
Your contact
will
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingeni co - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
900021971 R11 000 06/0818
30
All rights reserved
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