INGENICO L5000CLWIBT User Manual

Lane/5000

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Na nterre

Lane/5000

Ingenico

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Contents

4

10

12

9

12

19

14 15 9

14

16

1_Introduction 2_Unpacking 3_Recommendations

3_1

4_

Installation

Safety

3_2

Security of your terminal

(tampering attempt detection)

3_3 Main Characteristics

3_3_1

3_3_2

4_1

Positioning the terminal

4_2 Connections

4_3

Installing the Terminal

4_3_1 Installing SAM (Secure access module, optional)

4_3_2

4_3_3

4_4

USB port (optional)

4_5

Stylus pen (optional)

Terminal Power characteristics

Installing MicroSD Card (optional) Connecting the terminal to the host

5

6

7

13

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5_

25

26

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20 20

20

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Daily use

5_1 Card reading

5_1_1 Swiping a card 5_1_2 Inserting a smart terminal 5_1_3 Reading a contactless card

5_2 Keyboard details and functionality 5_3 Signature capture (optional) 5_4 Audio jack (optional)

6_

Maintenance

6_1

Cleaning of the terminal

6_2

Transport and storage

6_3

Troubleshooting

6_4

Environment

(WEE, Batteri es and Packaging)

7_Standards

7_1 CE Marking

7_2

WARNING TO USERS IN THE

UNITED STATES

7_3

NO UNAUTHORIZED

MODIFICATIONS

7_4

ANTENNA REQUIREMENT

7_5

WARNING TO USERS IN THE

CANADA

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23 24 24

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1_

Introduction

Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: it gives you

the necessary information about safety precautions, unpacking, installation and maintenance of your terminal.

WARRANTY /

To benefit from the guarantee-related product, and to respec t the secur ity, we ask you to use o nly the Inge nico power supply entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility.

SECURITY

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2_Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

The terminal

The box may also include the following items depending on your working configuration:

Cable (specific to your connectivity re quirements)

Power supply unit and power cord

A stylus and its holder

Screws to fix the main cable and the trap door

CAUTION

The power supply unit provided wi th your equipment is designed for it. It is certified with the Lane /5000. Do not use any other power supply.

ADVICE

Keep the packaging. terminal

is

shipped.

It

must be re-used whenever the

The installation guide

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3_Recommendations

Power Supply

Supplier

Electrical

characteristics

Ingenico

080L6IN-R

3_1

Safety

Power on/Power down - Emergenc y stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Power supply unit

CAUTION

Only use the power supply AC/DC provided with Lane/5000 (8VDC 2A, 8VDC 3A, 12VDC 2,5A or 8VDC 4A) or the power provided by a cash register limited power source (LPS).

Authorized power supply units :

Unit Supplier

PHIHONG TECHNOLOGY Co. Ltd

PSU class VI must be used in US.

Desktop

Wallplug

Desktop

Type

reference

PSM32W080

PSC16A080L6IN-R PSC16E-

PSM24W080L6IN-R

PSAC30U120L6INA-R

8VDC 4A

8VDC 2A

Class VI

8VDC 3A

Class VI

12VDC 2,5A

Class VI

Class V

part number

296186619

296196003 296199611

296198809

296204884AB

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Desktop Power Supply units have to be connected to the mains with one of these cables:

Electrical power supply network

Explosion areas

Certain regulations restrict the use of radio equipment i plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Bottom side compartment trapdoor

Located under the terminal, it must be in place during normal operation of the device.

Your device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal.

CAUTION

Use only the power supply specified for this product and certified for the country of use. If the power supply is not provided with the product, please contact your reseller.

Power cord 189609046 (European plug)

Power cord 188413214 (US plug)

CAUTION Lithium battery cell The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualifi ed technician is authorized to open the unit and change this component.

Risk

of explosion if the battery is replaced by an incorrect

type. Dispose of used battery according to the instructions.

The electrical outlet must meet the following criteria; Must be installed near the equipment and easily accessible; Must meet standards and regulations in the country of use. For type A plug, the protection of the installation must be set to 20 A.

3_2

Security of you r t er m in al

(tampering attempt detection)

n chemical

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Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behavi our of indivi duals that have access to your terminal. Your terminal detects any “tampered state”. In will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

this

state the terminal

Warranty label (under the trapdoor)

WARNING

If

the warranty label is torn or removed, the warranty

be void.

CAUTION

Positioning of the Lane/5000 on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PINentry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code

will

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3_3

Crypto processor

Memory

Internal

512 MB Flash, 512 MB RAM

OS

Telium Tetra OS

SAM

3

Cards readers

Magstripe

Contactless

ISO 1/2/3, 500K lifesp an

EMV Level 1 compliant

Display

Color

3.5" backli t LCD , HVGA (480 x 320 pixels)

lifespan

pan signature)

Keypad

15 keys, raised Marking, backlit

Audio

Buzzer

Mono

Video

Video accelerator

H264 codec

Terminal

Power supply

Powered USB

supply

5V

Option

Main Characteristics

3_3_1

Terminal

Application &

External

Processor

Cortex A5 64 bits

MicroSD up to 32GB

Option

Smart card

Touchscreen

connectivity

Terminal connections

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Resistive

Capacitive

Audio jack Speaker

Wired

USB

Serial

Powered R232 Powered Ethernet External power

EMV Level 1, 500K lifespan

Finger & stylus (300k signature) Finger & stylus (1000k lifes-

Stereo

Ethernet 10/100 base T

USB Host 2nd USB Host USB Slave 1 R232

12V (USB retail) 12V PoE 802.3af compliant

Option

Option Option

Option

Option Option