INGENICO L5000CLV3 User Manual

Lane/5000

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction 2_Unpacking

3_Recommendations

3_1 Safety

3_2 Security of your terminal

(tampering attempt detection)

3_3 Main Characteristics

3_3_1 Terminal

3_3_2 Power characteristics

3_3_3 Terminal Connectivity

3_3_4 WLAN (2.4 GHz/5 GHz)

3_3_5 BLUETOOTH

4_Installation

4_1 Positioning the terminal

4_2 Connections

4_3 Installing the Terminal

4_3_1 Installing SAM (Secure access module, optional)

4_3_2 Installing MicroSD Card (optional)

4_3_3 Connecting the terminal to the host

4_4 USB port (optional)

4_5 Stylus pen (optional)

4

5

6

7

9

10

11

12

13

14

15

16

19

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5_Daily use

5_1 Card reading

5_1_1 Swiping a card

5_1_2 Inserting a smart terminal

5_1_3 Reading a contactless card

5_2 Keyboard details and functionality 5_3 Signature capture (optional) 5_4 Audio jack (optional)

6_Maintenance

6_1 Cleaning of the terminal 6_2 Transport and storage 6_3 Troubleshooting 6_4 Environment

(WEE, Batteries and Packaging)

7_Standards

7_1 WARNING TO USERS IN THE UNITED STATES

7_2 NO UNAUTHORIZED MODIFICATIONS

7_3 ANTENNA REQUIREMENT

7_4 WARNING TO USERS IN THE CANADA

7_5 WARNING TO USERS IN JAPAN

7_6 Markings

20

23

26

20

21

22

23

24

25

26

27

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1_Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: it gives you the necessary information about s afety precautions, unpacking, installation and maintenance of your terminal.

WARRANTY / SECURITY

To benet from the guarantee-related product, and to respect the se curity, we ask yo u to use only the Ingenico power supply entrusting maintenan ce operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning .

This symbol indicates a piece of advice.

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2_Unpacking

According to the model, the following items are include d in the packaging box (including optional accessories):

The terminal The installation guide

The box may als o include th e following items depending on your working con guration:

Cable (speci c to your connectivity requirements)

Power supply unit and power cord

A stylus and its holder

Screws to  x the main cable and the trap door

CAUTION

The power s upply unit provided with your equipment is designed for it. It is cer ti ed with the Lane/5000. Do not use any other power supply.

ADVICE

Keep the pa ckaging . It must be re-use d whenever the terminal is shipped.

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3_Recommendations

3_1 Safety

Power on/ Power down - Emergency stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Power sup ply unit

CAUTION

Only use the power supply AC/D C provided with Lane/5000 (8VDC 2 A, 8VD C 3A, 12VDC 2,5A or 8VDC 4A) or the power provided by a cash register limited power s ource (L PS).

Authorized power sup ply units :

Power Supply

Unit Supplier

PHIHONG TECHNOLOGY Co. Ltd

Type

Desktop

Wallplug

Desktop

Supplier

reference

PSM32W080

PSC16A080L6IN-R PSC16E080L6IN-R

PSM24W080L6IN-R

PSAC30U120L6INA-R

Electrical

characteristics

8VDC 4A

Class V

8VDC 2A

Class VI

8VDC 3A

Class VI

12VDC 2,5A

Class VI

Ingenico

part number

296186619

296196003 296199611

296198809

296204884AB

PSU class VI must be used in US.

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CAUTION

Use only the power supply specied for this pro duct and certie d for the country of use. If the p ower supply is not provided with the product, please contact your reseller.

Desktop Power Su pply unit s have to be connecte d to the main s with one of the se cables:

Electrical power supply network

The elec trical ou tlet must m eet the following criteria :

Must be ins talled near the equipment and easily accessible; Must meet standards and regulations in the country of use. For typ e A plug, th e protec tion of the installation must be set to 20 A.

Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depot s and any site where blasting is carried out. You are urged to comply with these regulations. Th e terminal shall be protec ted by a specially t ted and certied cover enabling use in proximity to a fuel pump.

Bottom side compartment trapdoor

Locate d under the terminal, it must be in place during normal operation of the device.

Power cord 189609046 (European plug) Power cord 188413214 (US plug)

CAUTION Lithium battery cell The terminal is tted with a lithium batte ry cell which is not acces sible to the u ser. Only a qualied tech nician is authorized to open the unit and change this component.

Risk of explosion if the battery is replaced by an incorrec t type. Dispose of used bat tery according to the instructions.

3_2 Security of your terminal

(tampering attempt detection)

Your device fulls current applicable PCI P TS se curity requirements. Upon receipt of your terminal you should check for signs of tamp ering of the equipment. It is strongly advised that these ch ecks are performed reg ularly after receipt. You should che ck, for example: that the keypad is rmly in place; that there is no evidence of unusual wires that have be en conne cted to any port s on your terminal or associated equipment , the chip card reader or any other part of your terminal.

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Such che cks would provide warning of any unauthorised modications to your terminal, and other suspicious b ehaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly ash the message” Alert Irruption!” and f urther use of the terminal will not be possible. If you obs erve the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advise d to ensure that privilege d access to your terminal is only granted to staff that have been independently veried as being trustwor thy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Warranty label (under the trapdoor)

WARNING

If the warranty label is torn or removed, the warranty will be void.

CAUTION

Positioning of the Lane/500 0 on check stand must be in such a way to make c ardholder PIN (Personal Identication Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways an d/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difcult. Positioning of in-store securit y cameras such that the PINentry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code

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3_3 Main Characteristics

3_3_1 Terminal

Processor

Memory

OS

SAM

Cards readers

Display

Touchscreen

Keypad

Audio

Video

Terminal connectivity

Terminal connections

Power supply

Application & Crypto processor

Internal External

Magstripe Smart card

Contactless

Color 3.5" backlit LCD, HVGA

Resistive

Capacitive

Buzzer Audio jack Speaker

Video accelerator H264 codec

Wired Wireless

USB

Serial

Powered USB

Powered R232 Powered Ethernet External power supply

Cortex A5 64 bits

512 MB Flash, 512 MB RAM MicroSD up to 32GB

Telium Tetra OS

3

ISO 1/2/3, 500K lifespan EMV Level 1, 500K lifespan

EMV Level 1 compliant

(480 x 320 pixels)

Finger & stylus (300k lifespan signature) Finger & stylus (1000k lifespan signature)

15 keys, raised Marking, backlit

Stereo Mono

Ethernet 10/100 base T Wi-Fi Bluetooth

USB Host 2nd USB Host USB Slave 1 R232

5V 12V (USB retail) 12V PoE 802.3af compliant

Option

Option Option

Option

Option Option

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