28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingeni co - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you
the necessary information about safety precautions, unpacking,
installation and maintenance of your terminal.
WARRANTY /
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the power
supply delivered in box with the product, entrusting
maintenance operations only to an authorized person.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
SECURITY
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Unless otherwise indicated, all information in this guide applies
to modular terminals (Lane/3000 & Desk/1500) and nonmodular terminals (Lane/3000 N & Desk/1500 N)
References to Lane/3000 and Desk/1500 implicitly refer to
Lane/3000 N and Desk/1500 N
To power on or power down the terminal, connect or disconnect the
power supply from the electric outlet.
Power supply unit
CAUTION
Only use the power supply AC/DC provided with terminal or
the power provided by a cash register limited power
source (LPS).
The power sources (AC/DC adapter and USB power
source) must comply with Standards IEC60950-1:2013
Edition 2.2 and EN60950-1:2006 + A11/2009 + A1/2010
+A12/2011 + A2:2013 or IEC 62368-1
Moreover, they should be Safety Extra-Low Voltage circuits
and Power Limited Sources according to clauses 2.2 and
2.5 of these standards
They must be classified ES1 and PS2 according to standard
IEC62368-1
CAUTION
Lithium battery cell
The terminal
accessible to the user. Only a qualified technician
authorized to open the unit and change this component.
Risk
type. Dispose of used battery according to the instructions.
of explosion if the battery is replaced by an incorrect
is
fitted with a
lithium
battery cell which is
not
is
Electrical power supply network
The electrical outlet must meet the following criteri a:
• Must be installed near the equipment and easily accessible;
•
Must meet standards and regulations in the country of use.
Some regulations restrict the use of radio equipment in chemical
plants, fuel depots and any site where blasting may occur. You
are urged to comply with these regulations. The terminal shall be
protected by a specially fitted and certified cover enabling use in
proximity to a fuel pump.
Connection of headset
on audio jack
CAUTION
An excessive acoustic pressure of headset can involve
deafness!
3_2
Security of your terminal
(tampering attempt detection)
Your device
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It
performed regularly after receipt. You should check, for example: that
the keypad
that have been connected to any ports on your terminal or associated
equipment, the chip card reader or any other part of your terminal.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that
have access to your terminal.
Your terminal detects any “tampered state”. In
will repeatedly flash the message” Alert Irruption!” and further use of
the terminal will not be possible. If you observe the “Alert Irruption!”
message, you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
fulfils
current applicable PCI PTS security requirements.
is
strongly advised that these checks are
is firmly
in place; that there
is
no evidence of unusual wires
this
state the terminal
Warranty label
(On the bottom side of the
terminal)
the warranty label is torn or removed, the warranty
be void.
CAUTION
Positioning of the Lane/3000 or Desk/1500 on check stand
must be in such a way to make cardholder PIN (Personal
Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a
way that consumers can swivel the terminal sideways and/
or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PINentry keypad is not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not
being overlooked when entering their PIN Code.
CAUTION
This equipment may not be modified, altered or changed in
any way without signed written permission from Ingenico
The power supply unit provided with your equipment is
specially designed for this Ingenico terminal. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.
DC 5V 0.5A
DC 12V 2A
DC 48V 1.3W
AVERTISSEMENT
Dans le cas où vous choisiriez d’utiliser un bloc alimentation,
assurez-vous de
été conçu spécialement pour votre terminal. N’utilisez pa
d’autre bloc d’alimentation. L’emploi d’un bloc d’alimentation
présentant des caractéristiques apparemment similaires de
tension/intensité peut endommager votre terminal.
Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde,
benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung
eines Netzgeräts mit scheinbar ähnlicher Spannung/
Stromstärke kann zur Beschädigung Ihres Terminals führen.
Please note that when powered in 5V some features are deactivated
to save as much power as possible: Wifi / Bluetooth, Audio Speaker &
Jack, Camera or Biometric reader.
Place the terminal with an easy access to an electrical outlet. Place
the terminal away from any heat source and protected from dust,
vibrations and electromagnetic radiations (away from video terminals,
PC, anti-shoplifting barriers...). The terminal
indoor use.
The Lane/3000 & Desk/1500 device may be mounted on a flat surface,
wall, or customer stand.
The Lane/3000 or Desk/1500 device must be at least 30 centimeters
(12 inches) away from an electronically active type of security tag
deactivation pad.
CAUTION
Do not place the Lane/3000 or Desk/1500 device on a PC
monitor, adjacent to an electronically active security tag
deactivation system, or near other sources of magnetic
fields.
An electronically active system sends out a powerful and
potentially disruptive signal to deactivate the security tag. If the
Lane/3000 or Desk/1500 device
pad, or placed above the pad, the product may not work properly.
A passive system
send out a signal.
Desk/1500 device.
is
a permanent magnet type that does not
This
type should not affect the Lane/3000 or
is
is
placed too close to the system’s
exclusively made for
3_5_2 Inserting SAM (Secure access module)
Perform the following operations:
For Modular version, Lane/3000 and Desk/1500
and Micro SD
CAUTION
Before starting, switch off the terminal by disconnecting the
power supply.
Insert the SAM Card into the slot marked (1), (2) or (3) by sliding
it. Take care to ensure that the SAM Card is inserted in the
correct manner. The cut corner must be positioned as indicated
on the figure below.
The Micro SD is located on the side of the module as shown
this drawing:
in
Slide back the module inside the terminal and screw it tight
Do not use any tools when installing or removing the SAM
Card or Micro SD.
WARNING
During this operation, it is necessary to be in an ESD
protected environment. As this is not very easy, it is
recommended to make this operation using ESD shoes for
example.
3_5_3
CAUTION
Connecting
plugged
Connecting the terminal to the host
must be made when power supply unit is not
in
the cable.
Flip the terminal. There is one port on the back for power
and communications.
Connect the cable on the terminal.
Connect the other end to the power supply unit and a
Host (PC / cash register…).
Plug the power supply into the mains.
Wifi and Bluetooth connectivity are optional and available
only on modular version terminal.
This feature is useful for wireless
network avoiding the cabling task.
Feature
Chipset
Dualband : 2.4 GHz and 5 GHz Wi-Fi
Marvell 88W8782
802.11 a/b/g/n, SISO, 2.4GHz and 5GHz, HT20&HT40
connect
your terminal to the IP
Feature
Chipset
Standard compliance
Profile
Radio transfer rate
Number of supported links on
SPP
Range
Antenna gain
Tune up information
900033034 R11 000 06/0619
Indoor : 70m typical, mini 100m in free sight / 200mW
Insert the card manually in the reader, magnetic
stripe facing the main body of the terminal, and
slide the card from the rear to the front in a
continuous motion for best results.
Swipe the card with constant speed, neither too slowly
nor too fast, to maximize the reading efficiency and avoid
annoying repetitions.
4_1_2 Inserting a smart card
Chip cards should
terminal as illustrated with the chip facing up
and into the card reader.
be
inserted into
4_1_3 Reading a contactless card
Bring the card to the active zone above the
contactless logo (at about 1cm).
Keep the card close to the contactless logo
during the transaction.
Your contactless terminal have four contactless
status lights displayed ont he screen.
Stellen Sie vor jeglicher Wartungsarbeit an dem Terminal
sicher, dass die Stromversorgung unterbrochen ist
Als erstes alle Kabel vom Terminal trennen.
Regeln für eine ordnungsgemässe Reinigung des Terminals :
Für die Außenseite des Terminals, Ingenico Cleaning kits
benutzen: http://www.ingenico.cleaningcards.com/
Keine elektrischen Anschlüsse reinigen.
Auf keinen Fall Lösungsmittel, Waschmittel oder
Scheuermittel verwenden:
Das Terminal keiner direkten Sonneneinstrahl ung
aussetzen.
Nichts in den Schlitz des Chipkartenlesers einführen.
CAUTION
Before making any operations of maintenance in the
terminal, make sure that the power supply is disconnected.
5_2
Transport and storage
Use the original packaging for storage or returning the
unit.
Disconnect all cables from the terminal during the
transport.
5_3
Troubleshooting
Device is not w orking
Make sure that the Lane/3000 or Desk/1500 connector
inserted into the back of the device.
Restart the device.
If you have another working Lane/3000 or Desk/1500 device,
swap the devices to determi ne if the problem is with the device,
cable, POS, or power supply.
If
the Lane/3000 or Desk/1500 device
host, reset the host by
diese Mittel können den Kunststoff oder
elektrische Kontakte beschädigen.
When sliding the card through the reader, make sure that
the magnetic stripe on the card
Desk/1500 display screen (see Swiping a Magnetic Stripe Card).
Swipe the card at a faster or middle steady speed.
Inspect the magnetic stripe on the card to make sure
scratched or badly worn.
Security tag deactivation system could disturb the magnetic
card reader
To determine if the problem is with the card :
a. If
the card there.
device, try swiping the card there.
Smart Card Reader Does Not Work Properly
Make sure you have inserted correctly the smart card into
the smart card reader and removed the card only after the
transaction
MicroSD Card Reader Does Not W ork Properly
Make sure you have inserted correctly the microSD card into
the card reader.
Check that the card capacity
Touchscreen / Signature Capture Does Not Work Properly
Make sure you use the correct power supply.
Replace the stylus
your host device has a magnetic stripe reader,
b. If you have another working Lane/3000 or Desk/1500
WARNING
Changes or modifications to this device not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
The terminal can be connected to the host by several ways, with
optional cables :
Most of the cables used with iSC and iPP ranges are compatible with the
Lane/3000 or Desk/1500.
We advise to check with your reseller their compatibility
replace an iSC480 / ISC
Desk/1500.
Following are some ex amples of accessories that can be used to connect
the Lane/3000 or Desk/1500. This list is not exhaustive. Please contact
your reseller for more information.
15.21 You are cautioned that changes or modifications not
expressly approved by the part responsible for compliance could
void the user’s
15.105(b) Thi s
the
limits
FCC rules. These
protection against harmful interference
installation.
frequency energy and,
with the instructions, may cause harmful interference to radio
communications. However, there
will
not occur
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
encouraged to
following measures :
15.19 (a) (3) This device complies with Part 15 of the FCC
Rules. Operation is subject
1)
This device may not cause harmful interference and
2)
This device must accept any interference received, including
interference that may cause undesired operation of the device.
The device complies with
general population (uncontrolled exposure). This device must not be
collocated or operating in conjunction with any other antenna
or transmitter.
authority to operate the equipment.
equipment has been tested and found to comply with
for a Class B digital device, pursuant to part 15 of the
limits
are designed to provide reasonable
This
equipment generates, uses and can radiate radio
if
not installed and used
is
in
a particular installation.
try
to correct the interference by one or more of the
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a
that to which the
Consult the dealer or an experienced radio/TV technician for help.
device complies with Industry Canada licence-exempt RSS
standard(s). Operation
1) this device may not cause interference, and
2)
this device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme
applicables aux appareils radio exempts de licence. L’exploitation es
autorisée aux deux conditions suivantes:
1)l’appareil ne doit pas produire de brouillage, et
2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d’en compromettre
le fonctionnement.
3)
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain should be
so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not
more than that necessary for successful communication. Conformément
à la réglementation d’Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d’un type et d’un gain maximal (ou
inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de
réduire les risques de brouillage radioélectrique à l’intention des autres
utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas
l’intensité nécessaire à l’établissement d’une communication
satisfaisante.
“This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions : (1) this
device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation
of the device.
This device complies with ISED radiation exposure limits set forth for
general population. This device must not be collocated or operating in conjunction with any other antenna or transmitter. Ce présent
équipement est conforme aux limites d'exigences d'exposition RF. Cet
équipement ne doit pas être installé à proximité ou être utilisé en conjonction avec un autre transmetteur ou antenne.
Japanese Radio Law and Japanese Telecommunications Business Law
Compliance.
This
device
is
and the Japanese Telecommunications Business Law ( )
This
number
granted pursuant to the Japanese Radio Law (
device should not be modified (otherwise the granted designation
will
become invalid)
7_4 Environment (WEEE, Batteries and
Packaging)
This product is labeled in accordance with European Directives
2012/19/EU concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.
Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your resellers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries
environment.
The associated symbol means that WEEE and waste
batteries must not be thrown away but collected
separately and recycled.
Below, you will find the different symbols used on the product and its
power supply.
The CE marking is the manufacturer’s declaration that
the product meets the requirements of the applicable
EC directives. The CE mark is a mandatory conformity
marking for certain products sold within the European
Economic Area (EEA).
This TÜV symbol shows consumers at a glance that a
product has been examined by neutral experts and that
there are no safety concerns
The UL mark appears on end products and complete
components suitable for factory and field installation.
All of the products carrying these marks are covered
by our Follow-Up Services program to determine that
products continue to be manufactured in compliance
with UL’s safety requirements.
The RCM mark
compliance wit
Media Authority’s (ACMA) regulatory arrangements fo
telecommunications, radio, EMC and electromagnetic
energy (EME).
will
be the only mark to indicate
h the Australian Co
mmunications an
d
r
The C-Tick is a
the Australian Communications Media Authority (ACMA
The C-Tick mark signifies that the labelled electroni
device is compliant with applicable electromagnetic
compatibility (EMC) requirements
Waste of Electrical and Electronic Equipment (WEEE)
symbol indicates that when the end-user wishes
to discard this product, it must be sent to separate
collection facilities for recovery and recycling. By
separating this product from other household-type
waste, the volume of waste sent to incinerators or landfills will be reduced and natural resources will thus be
conserved.
This logo indicates that the product operates with an
alternative voltage. This symbol is followed by the
ratings (voltage and current for instance)
This logo indicates that the product operates with
a
continuous voltage. This symbol is followed by the
ratings (voltage
and
current for instance)
Mark indicating a power supply meets the level VI
requirements.
Double insulated or class 2 electrical appliances are
products that have been designed in a way so as not to
require a safety connection to electrical earth (These
products must NOT have a safety connection to Earth).
full
contained in this document. The recipient can receive this document
on the condition that he
not use
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the prior written permission of INGENICO.
If
the recipient ensures that any other recipient of this document, or
information contained therein,
confidentiality of that information.
Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be
non-consistent with the present document.
All trademarks used in this document remain the property of their
rightful owners.”
copyright ownership, rights and protection in all material
will
its
contents in any form or by any means, except as agreed
such permission
keep the document confidential and
is
granted,
it will
be subject to the condition that
is
held responsible to INGENICO for the
Your contact
will
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingeni co - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
All rights reserved
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