INGENICO L3000NCL User Manual

Lane/3000 Desk/1500

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingeni co - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Lane/3000

Ingenico

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Contents

4

6 9

11

12

17

1_

Introduction

2_

Unpacking

3_

Recommendations

3_1

3_2

(tampering attempt detection)

Safety

Security of your terminal

3_3 Main Characteristics

3_3_1

Standard version

3_3_2

Dual Head version with 40° pinshield & Touch

3_3_3

Power characteristics

3_4

Functional description

3_5

Installation & Connections

3_5_1

Positionning the terminal

3_5_2 Inserting SAM (Secure access module)

and Micro SD

3_5_3

Connecting the terminal to the host

3_5_4

Setting the Lane/3000 or Desk/1500

on the standpole adaptor

3_6

Wireless Connectivity

3_6_1

Wi-Fi

3_6_2

Bluetooth

5

6

7

9

10

12

16

19

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4_

20

26

22

25

21

23

26

29

Daily use

4_1 Card reading

4_1_1 Swiping a card

4_1_2 Inserting a smart card

4_1_3 Reading a contactless card

4_2 Signature capture (Option) 4_3 Audio (Option)

20

21

5_Maintenance

5_1 Cleaning

5_1_1

Cleaning of the terminal

5_1_2 Entretien

5_1_3 Wartung von Endgeräten

5_2

Transport and storage

5_3

Troubleshooting

du terminal

6_Cables

7_Norms & Marking

7_1 Federal Communications

Commission (FCC) Statement

7_2

Warning to users in Japan

7_3 Industry Canada (IC) Statement

7_4 Environment (WEEE, Batteries and

Packaging)

7_5

Marking

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23

27

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Lane/3000

Ingenico

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1_

Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to read carefully this user guide: it gives you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal.

WARRANTY /

To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility.

SECURITY

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

Unless otherwise indicated, all information in this guide applies to modular terminals (Lane/3000 & Desk/1500) and nonmodular terminals (Lane/3000 N & Desk/1500 N)

References to Lane/3000 and Desk/1500 implicitly refer to Lane/3000 N and Desk/1500 N

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2_Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

The terminal

The box may also include the following items depending on your working configuration:

An installation guide

Cable (specific to connectivity requireme nts)

Power supply unit and power cord

A stylus

Modules

Screws to fix the main cable and the module

CAUTION

The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

ADVICE

Keep the packaging. terminal

is

shipped.

It

must be re-used whenever the

This is the standard version.

Other versions are also available without touchscreen, with Dual Head Magnetic stripe reader and or a 40° Pinshield.

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3_Recommendations

3_1

Safety

Power on/Power down - Emergenc y stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Power supply unit

CAUTION

Only use the power supply AC/DC provided with terminal or the power provided by a cash register limited power source (LPS). The power sources (AC/DC adapter and USB power source) must comply with Standards IEC60950-1:2013 Edition 2.2 and EN60950-1:2006 + A11/2009 + A1/2010 +A12/2011 + A2:2013 or IEC 62368-1 Moreover, they should be Safety Extra-Low Voltage circuits and Power Limited Sources according to clauses 2.2 and

2.5 of these standards They must be classified ES1 and PS2 according to standard IEC62368-1

CAUTION Lithium battery cell

The terminal accessible to the user. Only a qualified technician authorized to open the unit and change this component. Risk type. Dispose of used battery according to the instructions.

of explosion if the battery is replaced by an incorrect

is

fitted with a

lithium

battery cell which is

not

is

Electrical power supply network

The electrical outlet must meet the following criteri a:

• Must be installed near the equipment and easily accessible;

•

Must meet standards and regulations in the country of use.

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Explosion areas

Some regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting may occur. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Connection of headset

on audio jack

CAUTION

An excessive acoustic pressure of headset can involve deafness!

3_2

Security of your terminal

(tampering attempt detection)

Your device Upon receipt of your terminal you should check for signs of tampering of the equipment. It performed regularly after receipt. You should check, for example: that the keypad that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

fulfils

current applicable PCI PTS security requirements.

is

strongly advised that these checks are

is firmly

in place; that there

is

no evidence of unusual wires

this

state the terminal

Warranty label (On the bottom side of the terminal)

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Weight

(Poids, Gewicht)

Size (dimensions, Maße)

Display

WARNING

If

the warranty label is torn or removed, the warranty

be void.

CAUTION

Positioning of the Lane/3000 or Desk/1500 on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PINentry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

CAUTION

This equipment may not be modified, altered or changed in any way without signed written permission from Ingenico

3_3

3_3_1

Main Characteristics

Standard version

254g (8.95 oz)

180.2 (L) x 83.2 (W) x 43 (H) mm

2.8” backlit LCD, QVGA (800 x 4 80 pixels)

will

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Weight

(Poids, Gewicht)

Size (dimensions, Maße)

Display

Touchscreen

3_3_2

Dual Head version with 40° pinshield

& Touch

276g (9.73 oz)

180.2 (L) x 85.1 (W) x 48.5 (H) mm

2.8” backlit LCD, QVGA (800 x 4 80 pixels)

Capacitive

Operating conditi ons

Ambient temperature

Max relative humidity

Max altitude

Storage conditions

Storage temperature

Max relative humidity

Power supply units

3_3_3

from 0°C to +40°C (External power supply) from 0°C to +45°C (Other)

85% RH non-condensing at +40°C

2000 m

-20°C, +55°C

85% at +55°C

Power characteristics

The Lane/3000 terminal can be powered by several ways:

•

An external power s upply unit (modular & non modular)limited to PS2 type

•

By USB (5VDC or 12VDC) (modular & non modular) limited to PS2 type

•

By POE (Power over Ethernet) (modular)

The characteristics for each type of power supply are detailed hereafter.

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Power supply unit

PSC16E/A/S-080L6

Class 0

Output voltage

Product

Power Supplies

Input voltage

Output voltage

POE (IEEE 802.3af)

USB power

No Modular Modul ar

PSC 16E/A/K-080

AC 100-240V 50-60H z AC 100-240V 50-60H z

DC 8V 2A (+/- 5%) DC 8V 2A (+/- 5%)

PSC16E/A/S-080L6

No applicable

DC 5V 0.5A

DC 12V 2A

WARNING

The power supply unit provided with your equipment is specially designed for this Ingenico terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

DC 5V 0.5A

DC 12V 2A

DC 48V 1.3W

AVERTISSEMENT

Dans le cas où vous choisiriez d’utiliser un bloc alimentation, assurez-vous de été conçu spécialement pour votre terminal. N’utilisez pa d’autre bloc d’alimentation. L’emploi d’un bloc d’alimentation présentant des caractéristiques apparemment similaires de tension/intensité peut endommager votre terminal.

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n’utiliser que le bloc d’alimentation qui

a s