INGENICO IWLBBB, IWLTBB Users Manual

U s e r G u i d e

iWL2xx Wireless Series

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com

Contents

1. Introduction ______________________________________________ 4

2. Presentation ______________________________________________ 5

2.1. Content of the box ________________________________________________ 5

2.1.1. Terminal _______________________________________________________________ 5

2.1.2. Base ( optional ) __________________________________________________________ 5

2.2. Overview of the iWL2XX ____________________________________________ 6

2.3. Keyboard details and functionality ____________________________________ 7

3. Use of the terminal _________________________________________ 7

3.1. Adjusting contrast (B&W display only) _________________________________ 7

3.2. Switching off the terminal __________________________________________ 8

3.3. Reading cards____________________________________________________ 8

3.4. Installing the terminal on the base ____________________________________ 9

4. Installation _______________________________________________10

4.1. Recommendations _______________________________________________ 10

4.2. Terminal connections _____________________________________________ 10

4.3. Installing Modules ________________________________________________11

4.3.1. SAM1/SAM2/SIM_______________________________________________________ ___11

4.3.2. MicroSD Memory Card _________________________________ ____________________11

4.4. Paper roll ______________________________________________________ 13

4.4.1. Mains characteristics of INGENICO paper roll ____________________________________ 13

4.4.2. Installing paper roll _______________________________________________ ________ 14

4.5. Battery ________________________________________________________ 15

4.5.1. Main characteristics _____________ _________________________________ ________ 15

4.5.2. Installing the battery______________________________________________________ 15

4.5.3. Charging the battery ______________________________ ________________________ 16

4.5.4. Changing the battery ________________ _________________________________ ____ 17

5. Base_____________________________________________________18

5.1.1. Base rear connections___________ __________________________________________ 18

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5.1.2. Base downside connections ________________________________________________ 19

5.1.3. Fasten your base on desk __________________________________________________ 20

6. Recommendations _________________________________________ 21

6.1. Safety_________________________________________________________ 21

6.2. Security of your terminal __________________________________________ 22

6.3. Telephone call __________________________________________________ 22

7. Standards _______________________________________________ 23

8. Troubleshooting __________________________________________ 30

9. Annex ___________________________________________________ 31

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1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and

security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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Base

mains network

A battery pack disconnected

(with base modem)

A user’s guide

2. Presentation

2.1. Content of the box

2.1.1.

Terminal

IWL2XX terminal unit equipped with a paper roll

Power supply unit (PSU) (charging from the micro-USB

port of the terminal ) When the terminal is delivered

with a base, this PSU is replaced by a base PSU

2.1.2.

Base ( optional )

A power supply unit that connect the base to the

A telephone cable

WARNING The power supply unit provided with your equipment is specially designed for Ingenico

terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

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2.2. Overview of the iWL2XX

Weight

About 150g

Dimensions (L x w x h)

140,7x87,7x45 mm

Weight

About 100g

2pole socket

s 1A (traveller power supply) or 1 A (base power supply)

Weight (without paper

Dimensions (L x w x h)

150x76x44mmfor the R25 model and 164,5x76x53,5mm for the

R40 model

Mains

network

100-240VAC / 50

60 Hz

- Class II equipment

Connections on terminal

Micro USB AB serial link

Easy loading printer

Large graphic display

Terminal

unit

Base unit

Backlit keyboard

Smart card reader

Magnetic card reader

Compartment where are located :

• the battery pack

• the SAM1/SAM2/SIM connector

• the module microSD

• the 2

Smart card reader

roll nor battery)

Base

290g for the R25 model and 310g for the R40 model

External links

Power supply unit

Power supply units are specially fitted for INGENICO terminals.

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2.3. Keyboard details and functionality

The

naviga

tion keys

The function key

The r

ed key cancels the

The yellow key cancels the last

The green key validates input

Some keys can have other functions according to the applications that are in the terminal.

navigate in the terminal menus

accesses the different application menus

procedure in progress

Up/down and OK navigator

selections and information. It is also used to switch on the terminal

character it can also advance the paper a few centimetres if pressed for a long time (more than 2 seconds)

3. Use of the terminal

ADVICE

Before using the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast of the characters displayed on black and

white display, press simultaneously and navigator UP key in order to

increase the contrast, or and navigator DOWN key in order to decrease

the contrast.

Keep pressing the keys as long as necessary.

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3.2. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be forced stopped by pressing simultaneously and (yellow key)

for one second.

In order to restart the terminal, press (green key) on the keyboard.

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal.

Use a regular movement in order to ensure a reliable card reading.

Smart card

• Card reader : insert the card horizontally with

the metal chip facing upward and leave in position throughout the transaction.

• 2

card reader (Optional) : is located under

terminal trapdoor (on back of the terminal). Insert the card up side down, magnetic stripe visible.

Warning

Switch off the terminal before opening the trapdoor.

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Contactless (optional)

4 leds

Active

zone

• Bring the card firmly up to the active zone. Keep the

card close to the reader during the transaction

•

The 4 LEDs indicate transaction processing (as shown on the picture) . On color screen terminal virtual LEDs are displayed.

The terminal behavior for the cardholder may depend on:

• The terminal environment

• Local usage (language…)

3.4. Installing the terminal on the base

(B&W display only)

Connecting the terminal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).

Using the modem base (if modem fitted on your base)

Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.

The portable may be placed back on its base after each transaction. It must be placed on its modem base when telephone network is used for : authorization request, remote collection, downloading.

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4. Installation

Ambiant temperature

from

10°C to +40°C

Max relative humidity

85% at +40°C

Ambiant temperature

from 0°C to +40°C

Ambiant

temperature

from

20°C to +55°C

Max relative humidity

85% at +55°C

USB (microAB)

4.1. Recommendations

Location of the iWL2xx

Place the base on flat surface near an electric socket and, if modem option, a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier

etc.). The terminal must not be fixed to a counter in such a way that a user cannot pick up the

terminal and use his/her body to conceal the PIN when it is requested.

Operating conditions

Charging conditions

Storage conditions

4.2. Terminal connections

• There is an USB connector (microAB) on the left side of the iWL2XX Wireless

terminal (see below picture). This connector manages Host or Slave connexions.

Connector used for PC, travel charger adapter, USB Key, etc…)

CAUTION : Do not turn USB protection shell down side. Turn shell in clockwise direction to uncap

connector. And reverse to cap back

*MicroAB connector durability : up to 10000 mating cycles

• The terminal supports USB Keys with FAT16 or FAT32

• The USB Key has to be used with an USB adapter (refers to accessories section)

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