INGENICO IWL2XXWBCL Users Manual

U s e r G u i d e

iWL2xx Wireless Series

INGENICO – 28-32 Boulevard de Grenelle – 75015 Paris - FRANCE Tél. 33(0)1 58 01 80 00 www.ingenico.com

Contents

1. Introduction __________________________________________________ 4

2. Presentation __________________________________________________ 5

2.1. Content of the box ____________________________________________________ 5

2.1.1. Terminal _____________________________________________________________________ 5

2.1.2. Base ( optional ) _______________________________________________________________ 5

2.2. Overview of the iWL2XX ________________________________________________ 6

2.3. Keyboard details and functionality _______________________________________ 7

3. Use of the terminal ____________________________________________ 7

3.1. Adjusting contrast (B&W display only) ____________________________________ 7

3.2. Switching off the terminal ______________________________________________ 8

3.3. Reading cards ________________________________________________________ 8

3.4. Installing the terminal on the base________________________________________ 9

4. Installation ___________________________________________________ 10

4.1. Recommendations ___________________________________________________ 10

4.2. Terminal connections _________________________________________________ 10

4.3. Installing Modules ____________________________________________________ 11

4.3.1. SAM1/SAM2/SIM _______________________________________________________________ 11

4.3.2. MicroSD Memory Card __________________________________________________________ 12

4.4. Paper roll ___________________________________________________________ 13

4.4.1. Mains characteristics of INGENICO paper roll _______________________________________ 13

4.4.2. Installing paper roll ____________________________________________________________ 14

4.1. Battery _____________________________________________________________ 15

4.1.1. Main characteristics ___________________________________________________________ 15

4.1.2. Installing the battery __________________________________________________________ 15

4.1.3. Charging the battery ___________________________________________________________ 16

4.1.4. Changing the battery ___________________________________________________________17

5. Base _________________________________________________________ 18

5.1.1. Base rear connections _________________________________________________________ 18

5.1.2. Base downside connections _____________________________________________________ 19

5.1.3. Fasten your base on desk _______________________________________________________ 20

6. Recommendations _____________________________________________ 21

6.1. Safety ______________________________________________________________ 21

6.2. Security of your terminal ______________________________________________ 22

6.3. Telephone call _______________________________________________________ 22

7. Standards ___________________________________________________ 23

8. Troubleshooting ______________________________________________ 31

9. Annex ______________________________________________________ 32

1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

IWL2XX terminal unit equipped with a paper roll

Base

A power supply unit that connect the base to the mains network

A battery pack disconnected

A telephone cable (with base modem)

Power supply unit (PSU) (charging from the micro-USB port of the terminal ) When the terminal is delivered with a base, this PSU is replaced by a base PSU

A user’s guide

2. Presentation

2.1. Content of the box

2.1.1. Terminal

2.1.2. Base ( optional )

WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

2.2. Overview of the iWL2XX

Weight

About 150g

Dimensions (L x w x h)

140,7x87,7x45 mm

Weight

About 100g

2pole sockets 1A (terminal power supply) or 1 A (base power supply)

Weight (without paper roll nor battery)

285g for the R25 model and 300g for the R40 model Dimensions (L x w x h)

150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model

Mains network

100-240VAC / 50-60 Hz - Class II equipment

Connections on terminal

Micro USB AB serial link

Backlit keyboard

Smart card reader

Easy loading printer

Large graphic display

Magnetic card reader

Compartment where are located :

the battery pack the SAM1/SAM2/SIM connector the module microSD the 2

Smart card reader

Terminal unit

Base unit

External links

Base

Power supply unit

Power supply units are specially fitted for INGENICO terminals.

2.3. Keyboard details and functionality

The navigation keys navigate in the terminal menus

The function key accesses the different application menus

The red key cancels the procedure in progress

The yellow key cancels the last character. It can also advance the paper a few centimetres if pressed for a long time (more than 2 seconds)

The green key validates input selections and information. It is also used to switch on the terminal

Up/down and OK navigator

Some keys can have other functions according to the applications that are in the terminal.

3. Use of the terminal

ADVICE

Before using the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast of the characters displayed on black and

white display, press simultaneously and navigator UP key in order to

increase the contrast, or and navigator DOWN key in order to decrease

the contrast.

Keep pressing the keys as long as necessary.

3.2. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be forced stopped by pressing simultaneously and (yellow key)

for one second.

In order to restart the terminal, press (green key) on the keyboard.

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading.

Smart card

Card reader : insert the card horizontally with

the metal chip facing upward and leave in position throughout the transaction.

2nd card reader (Optional) : is located under

terminal trapdoor (on back of the terminal). Insert the card up side down, magnetic stripe visible.

Warning

Switch off the terminal before opening the trapdoor.

Contactless (optional)

4 leds (B&W display only)

Active zone

Bring the card firmly up to the active zone. Keep the

card close to the reader during the transaction

The 4 LEDs indicate transaction processing (as shown

on the picture) . On color screen terminal virtual LEDs are displayed.

The terminal behavior for the cardholder may depend on:

The terminal environment Local usage (language…)

3.4. Installing the terminal on the base

Connecting the terminal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).

The base is designing to charge the terminal and to allow Ethernet or modem communication.

4. Installation

Ambiant temperature

from -10°C to +45°C

Max relative humidity

85% at +40°C

Ambiant temperature

from 0°C to +40°C

Ambiant temperature

from -20°C to +55°C

Max relative humidity

85% at +55°C

USB (microAB)

Connector used for PC, travel charger

adapter, USB Key, etc…)

4.1. Recommendations

Location of the iWL2xx

Place the base on flat surface near an electric socket and, if modem option, a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.). The terminal must not be fixed to a counter in such a way that a user cannot pick up the terminal and use his/her body to conceal the PIN when it is requested.

Operating conditions

Charging conditions

Storage conditions

4.2. Terminal connections

There is an USB connector (microAB) on the left side of the iWL2XX Wireless

terminal (see below picture). This connector manages Host or Slave connexions.

CAUTION : Do not turn USB protection shell down side. Turn shell in clockwise direction to uncap connector. And reverse to cap back

*MicroAB connector durability : up to 10000 mating cycles

The terminal supports USB Keys with FAT16 or FAT32 The USB Key has to be used with an USB adapter (refers to accessories section)

4.3. Installing Modules

Standard

Dual Sim option

SAM3 option (Not available with GPRS)

Cut corner position

SIM

SAM1

SAM2

Cut corner position

SIM

SAM1

SIM2

Cut corner position

SAM3

SAM1

SAM2

4.3.1. SAM1/SAM2/SIM

CAUTION :

Switch off the terminal before opening the trapdoor.

The SAM/SIM connectors are located inside the terminal, in a closed compartment.

Turn the terminal and unclip the trapdoor by pushing on the

clips with your nails as shown with the arrows on the picture

SIM or SAM are identified by the engraved marks on the

lower housing or a dedicated label.

When introducing a SAM/SIM in its slot, be sure to put the

cut corner as indicated on the picture

Close the trapdoor.

SIM/SAM configuration available.

TIP

Use a piece of adhesive tape to grip the SAM for easier and faster removal.

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