INGENICO ISC350CL User Manual

CAUTION: This equipment may not be modified,

I n s t a l l a t i o n

G u i d e

Security of your terminal

Your device fulfils current applicable PCI PED security
requirements.
Upon receipt of your terminal you should check for signs of
tampering of the equipment. It is strongly advised that these
checks are performed regularly after receipt. You should check,
for example: that the keypad is firmly in place; that there is no
evidence of unusual wires that have been connected to any
ports on your terminal or associated equipment, the chip card
reader or any other part of your terminal. Such checks would
provide warning of any unauthorised modifications to your
terminal, and other suspicious behaviour of individuals that have
access to your terminal. Your terminal detects any “tampered
state”. In this state the terminal will repeatedly flash the
message” Alert Irruption!” and further use of the terminal will
not be possible. If you observe the “Alert Irruption!” message,
you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently
verified as being trustworthy.

CAUTION

NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overlooked
when entering their PIN Code.

WARNING TO USERS IN THE UNITED STATES

Federal Communication Commission Interference

Statement 47 CFR Section 15.105(b)

This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for
help.

NO UNAUTHORIZED MODIFICATIONS

47 CFR Section 15.21

Ingenico – 190-192 Avenue Charles de Gaulle
92200 Neuilly sur Seine
Tél. [phone] - Fax [phone]

altered, or changed in any way without signed
written permission from Ingenico. Unauthorized
modification may void the equipment authorization
from the FCC and will void the Ingenico warranty.

ANTENNA REQUIREMENT

47 CFR Section 15.203
This device ISC350 complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.

WARNING TO USERS IN THE CANADA:

Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2)
this device must accept any interference, including
interference that may cause undesired operation of
the device.
To reduce potential radio interference to other
users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated
power (e.i.r.p.) is not more than that permitted for
successful communication.

SAFETY

CAUTION: risk of explosion if the battery is
replaced by an incorrect type. Dispose of used
battery according to the instructions

Connection of headset on audio output side

jack : An excessive acoustic pressure of
headset can involve deafness!

Only use the power supply AC/DC
PHIHONG model PSC30U-120V limited power
source provided with iSC350 or an external
power supply: 12Vdc, 2A or 24Vdc, 1A limited
power source (LPS).
Remove the DC power jack connector to
power off the terminal.

*296106

ISC350

Ingenico – 190-192 Avenue Charles de Gaulle
92200 Neuilly sur Seine
Tél. [phone] - Fax [phone] 900001397 R11 000 01/951

Power & Cable connections

Stylus Pen Connection

1

2 3

Carefully inspect the shipping carton and its conten

ts for shipping damage. If the device is damaged, file a

i

SC350 device

Stylus

T

his guide

The box may a

lso include the following items depending

Equipment check list

The ISC350 device’s

c

ards.

Take care to ensure that the card is

terminal)

.

Bring the card firmly up to the

Contactless Reader

claim immediately with the shipping company and notify Ingenico.

You should have :

Save the carton and packing material for repackaging or moving the device in the future. Connect the cable to the
HOST port before connecting the device to power.

on your configuration working:

•

Cable (specific to your connectivity requirements)

•

Power supply

Turn the terminal.
Ports on the back are:

1

POWER port (standard)

2

USB port (standard)

3

Ethernet port (standard)

Swiping a Magnetic Stripe Card

magnetic stripe reader
reads debit, credit, and all
standard magnetic stripe

Take care to ensure that the card is inserted in the
correct manner (direction is marked on terminal). Slide
the card in either direction. For best results, slide the
card in a continuous motion.

Smart Card Reader (SCR)

Connect Power Cord to A/C
Power Adapter. Insert A/C
Power Adapter into POWER
port (as shown). Insert the
other end into the wall
receptacle.

inserted in the correct manner, chip
facing up (direction is marked on

Insert the stylus connector into the ISC350 stylus port
at the rear of the ISC350.

Place the stylus into the cradle on the top edge of the
ISC350device, or insert it upright into the hole in the
cradle

active zone above the display
(at about 1cm). Keep the card
close to the display during the
transaction

Signature Handling

The ISC350 can capture an
electronic image of a customer's
signature for transactions
that require a signature and
transmit to a host system .
The signature area displays on the screen for
transactions requiring a customer signature.
Used the electronic stylus attached to the device.

Troubleshooting

Magnetic Card Reader Does Not Work Properly

1. When sliding the card through the reader, make

sure that the magnetic stripe on the card is facing
the ISC350 display screen (see Swiping a Magnetic
Stripe Card).

2. Swipe the card at a faster or middle steady speed.

3. Swipe the card in the other direction.

4. Inspect the magnetic stripe on the card to make

sure it is not scratched or badly worn.

5. To determine if the problem is with the card:
a. If your host device has a magnetic stripe reader,

try swiping the card there.

b. If you have another working ISC350 device, try

swiping the card there.

Device is not working

1. Make sure that the ISC350 connector is

fully inserted into the back of the device.

2. Restart the device.

3. If you are using the HOST port, unplug the

device and examine the connector’s pins.
If there are any pins that are bent, you will
need to order a new cable.

4. If you have another working ISC350

device, swap the devices to determine if
the problem is with the device, cable, POS,
or power supply.

5. If the ISC350 device is directly connected

to a host, reset the host by turning it off
and back on again.

Changes or modifications to this device not
expressly approved by the party responsible for
compliance could void the user's authority to operate
the equipment.

Any liquid spill under the custom cover
must be removed right away.

Terminal Location

Positioning of the ISC350 on check stand must be in

such a way to make cardholder PIN (Personal
Identification Number) spying infeasible.
The ISC350 device may be mounted on a flat surface,
wall, or customer stand (recommended). If the host
device supplies less than 12 volts of power, the device
must be placed close to an easily-accessible power
outlet.

Do not place the ISC350 device on a PC monitor,
adjacent to an electronically active security tag
deactivation system, or near other sources of
magnetic fields.
The ISC350 device must be at least 12 inches away
from an electronically active type of security tag
deactivation pad.
There are two types of security tag deactivation
systems:

•

An electronically active system sends out a
powerful and potentially disruptive signal to
deactivate the security tag. If the ISC350 device
is placed too close to the system’s pad, or placed
above the pad, the signature capture files may
be corrupted.

•

A passive system is a permanent magnet type
that does not send out a signal. This type does
not affect the ISC350 device.

The device is designed to operate in the following
environment:

•

Operating temperature of 5°C to 40°C

•

Operating humidity of 10% to 90% RH non­condensing

More Information

For more information on cleaning,
troubleshooting, operating the device, features,
specifications, accessories, the system menu,
security, and downloading see the Ingenico
iSC350 User Guide.

Ingenico – 190-192 Avenue Charles de Gaulle
92200 Neuilly sur Seine
Tél. [phone] - Fax [phone]

Ingenico – 190-192 Avenue Charles de Gaulle
92200 Neuilly sur Seine
Tél. [phone] - Fax [phone] 900001397 R11 000 01/951