INGENICO ISC250V4CL User Manual

Ingenico – 28-32 Boulevard de Grenelle - 75015 Paris

Tél. + 33 (0)1 58 01 80 00- Fax [phone]

Ingenico – 28-32 Boulevard de Grenelle - 75015 Paris

Tél. + 33 (0)1 58 01 80 00- Fax [phone] 900019348 R11 000 01

ISC250-V4

Security of your terminal

Your device fulfils current applicable PCI PTS security
requirements.
Upon receipt of your terminal you should check for signs of
tampering of the equipment. It is strongly advised that these
checks are performed regularly after receipt. You should check,
for example: that the keypad is firmly in place; that there is no
evidence of unusual wires that have been connected to any
ports on your terminal or associated equipment, the chip card
reader or any other part of your terminal. Such checks would
provide warning of any unauthorised modifications to your
terminal, and other suspicious behaviour of individuals that have
access to your terminal. Your terminal detects any “tampered

state”. In this state the terminal will repeatedly flash the
message” Alert Irruption!” and further use of the terminal will

not be possible. If you observe the “Alert Irruption!” message,
you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently
verified as being trustworthy. The terminal must never be put in
or left at a location where it could be stolen or replaced by
another device.
CAUTION: Positioning of the ISC250-V4 on check stand must be
in such a way to make cardholder PIN (Personal Identification
Number) spying infeasible.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overlooked
when entering their PIN Code.

WARNING TO USERS IN THE UNITED STATES

Federal Communication Commission Interference Statement 47
CFR Section 15.105(b)
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.

NO UNAUTHORIZED MODIFICATIONS

47 CFR Section 15.21

- Consult the dealer or an experienced radio/TV technician for
help.

CAUTION: This equipment may not be modified,
altered, or changed in any way without signed
written permission from Ingenico. Unauthorized
modification may void the equipment authorization
from the FCC and will void the Ingenico warranty.

ANTENNA REQUIREMENT

47 CFR Section 15.203
This device ISC250-V4 complies with Part 15 of the
FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.

WARNING TO USERS IN THE CANADA:

This device complies with Industry Canada licence­exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not
cause interference, and (2) this device must accept
any interference, including interference that may
cause undesired operation of the device.
Under Industry Canada regulations, this radio
transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.
To reduce potential radio interference to other
users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated
power (e.i.r.p.) is not more than that necessary for
successful communication.

SAFETY

CAUTION: risk of explosion if the battery is
replaced by an incorrect type. Dispose of used
battery according to the instructions

An excessive acoustic pressure of headset can
involve deafness!

Only use the power supply AC/DC provided with
iSC250-V4 (8VDC, 2A) or the power provided by a
cash register (16 Watt min, 8V min) limited power
source (LPS).
Remove the power jack to power off the terminal.
Authorized power supply units :

FRIWO (Trademark: Ingenico and FWGB)

152810

FRIWO (Trademark: Ingenico and FWGB)

153051

PHIHONG (Trademark: Ingenico)

PSC16E-080

PHIHONG (Trademark: Ingenico and PHIHONG)

PSC16A-080

PHIHONG (Trademark: Ingenico and PHIHONG)

PSC16A-080L6IN-R

PHIHONG (Trademark: Ingenico and PHIHONG)

PSC16E-080L6IN-R

I n s t a l l a t i o n G u i d e

DC

Ingenico – 28-32 Boulevard de Grenelle - 75015 Paris

Tél. + 33 (0)1 58 01 80 00- Fax [phone]

Ingenico – 28-32 Boulevard de Grenelle - 75015 Paris

Tél. + 33 (0)1 58 01 80 00- Fax [phone] 900019348 R11 000 01

Power & Cable connections Stylus Pen Connection

Carefully inspect the shipping carton and its contents for shipping damage. If the device is damaged, file a
claim immediately with the shipping company and notify Ingenico.

You should have :

Save the carton and packing material for repackaging or moving the device in the future. Connect the cable to the
HOST port before connecting the device to power.

1

2

3

iSC250-V4
device

Stylus

This guide

Terminal Location

The ISC250-V4 device may be mounted on a flat
surface, wall, or customer stand (recommended).

Do not place the ISC250-V4 device on a PC
monitor, adjacent to an electronically active security
tag deactivation system, or near other sources of
magnetic fields.
The ISC250-V4 device must be at least 12 inches away
from an electronically active type of security tag
deactivation pad.
There are two types of security tag deactivation
systems:

 An electronically active system sends out a

powerful and potentially disruptive signal to
deactivate the security tag. If the ISC250-V4

device is placed too close to the system’s pad, or

placed above the pad, the signature capture files
may be corrupted.

 A passive system is a permanent magnet type

that does not send out a signal. This type does
not affect the iSC250-V4 device.

The device is designed to operate in the following
environment:

 Operating temperature of 5°C to 40°C
 Operating humidity of 10% to 90% RH non-

condensing

The terminal is intended for internal use only.

More Information

For more information on cleaning,
troubleshooting, operating the device, features,
specifications, accessories, the system menu,
security, and downloading see the Ingenico
iSC250-V4 User Guide.

Troubleshooting

Magnetic Card Reader Does Not Work Properly

1. When sliding the card through the reader, make

sure that the magnetic stripe on the card is facing
the ISC250-V4 display screen (see Swiping a
Magnetic Stripe Card).

2. Swipe the card at a faster or middle steady speed.

3. Inspect the magnetic stripe on the card to make

sure it is not scratched or badly worn.

4. security tag deactivation system could disturb the

magnetic card reader

5. To determine if the problem is with the card:
a. If your host device has a magnetic stripe reader,

try swiping the card there.

b. If you have another working ISC250-V4 device,

try swiping the card there.

Device is not working

1. Make sure that the ISC250-V4 connector is fully

inserted into the back of the device.

2. Restart the device.

3. If you have another working ISC250-V4 device,

swap the devices to determine if the problem is
with the device, cable, POS, or power supply.

4. If the ISC250-V4 device is directly connected to a

host, reset the host by turning it off and back on
again.

Changes or modifications to this device not
expressly approved by the party responsible for
compliance could void the user's authority to operate
the equipment.

Any liquid spill under the custom cover must be
removed right away.

The main port at the back must not be used to
connect a standard video HDMI cable. Only connect
cables provided by Ingenico.

Environment:

This product is labelled in accordance with European
Directive 2002/96/EC concerning Waste Electrical and
Electronic Equipment (WEEE).
Ingenico ensures that efficient collection and
recycling schemes are set-up for WEEE according to
the local regulation of your country. Please contact
your retailers for more detailed information.
Packaging waste must also be collected separately to
assure a proper disposal and recycling.
Please note that proper recycling of the WEEE will
ensure safety of human health and environment.

The box may also include the following items
depending on your configuration working:

 Cable (specific to your connectivity requirements)
 Power supply unit

Equipment check list

Turn the terminal. There is
one port on the back for
power and communication.
Connect the cable on the
terminal. Connect the other
end to the power supply unit.
Connect the power supply
unit to the mains by the wall
receptacle.

Two ports at the rear side:

- audio out

- USB host

The associated symbol means that WEEE
must not be thrown away but collected

separately and recycled

Contactless Reader

Bring the card firmly up to the active zone
one above the display (at about 1cm). Keep
the card close to the Reader during the
transaction.

Smart Card Reader (SCR)

Take care to ensure that the card is
inserted in the correct manner, chip facing
up (direction is marked on terminal).

Insert the stylus connector into the ISC250-V4 stylus port
at the rear of the ISC250-V4.

Place the stylus into the cradle on the left hand-side of
the ISC250-V4 device, or insert it upright into the hole in
the cradle.

Swiping a Magnetic Stripe Card

Take care to ensure that the card is inserted in the correct
manner (direction is marked on terminal). Slide the card from

the rear to the front in a continuous motion for best results

The ISC250-V4 device’s magnetic stripe
reader reads debit, credit, and all

standard magnetic stripe cards.

Signature Handling

The signature area displays on the screen for transactions
requiring a customer signature.
Use the electronic stylus attached to the device.

The iS250-V4 can capture an electronic
image of a customer's signature for
transactions that require a signature and
transmit to a host system.