INGENICO IMP550BTCL User Guide

ISMP3-

User Guide

Ingenico SA – 28-32 boulevard de Grenelle 75015 Paris - FRANCE Tél. 33(0)1 58 01 80 00 - Fax 33 (0)1 58 01 91 35

Contents

1. Introduction __________________________________________________ 4

2. Unpacking ___________________________________________________ 5

3. Recommendations _____________________________________________ 6

3.1. Safety _______________________________________________________________ 6

Sécurité _________________________________________________________________ 6

Sicherheit ________________________________________________________________ 7

3.2. Security of your terminal _______________________________________________ 7

3.3. EC standard compliance marking _________________________________________ 8

3.4. FCC & IC Compliance. __________________________________________________ 8

3.4.1. Federal Communications Commission (FCC) Statement________________________________ 8

3.4.2. Industry Canada (IC) Statement. __________________________________________________ 9

3.5. Marking ____________________________________________________________ 11

3.6. Main Characteristics __________________________________________________ 12

4. Installation and connection _____________________________________ 13

4.1. Functional description ________________________________________________ 13

4.2. Battery insertion _____________________________________________________ 15

4.3. iPhone 6 insertion ____________________________________________________ 16

4.4. Charging ISMP3 ______________________________________________________ 18

4.5. Terminal in its environment ____________________________________________ 19

4.6. Power on / off _______________________________________________________ 19

4.7. Connection _________________________________________________________ 20

4.7.1. USB cable connection __________________________________________________________ 20

4.7.2. Cable disconnection ___________________________________________________________ 20

4.7.3. Multicradle ___________________________________________________________________ 21

4.8. Payment Integration with Bluetooth _____________________________________ 22

5. Daily use ____________________________________________________ 22

5.1. Getting started with ISMP3 ____________________________________________ 22

User Guide • 2/31

900021302 R11 000 01

5.2. ISMP3 keypad functions _______________________________________________ 23

5.3. Adjusting the contrast ________________________________________________ 23

5.4. Barcode reader ______________________________________________________ 24

5.5. Card insertion _______________________________________________________ 25

5.5.1. Swiping a card ________________________________________________________________ 25

5.5.2. Inserting a chip card ___________________________________________________________ 25

5.5.3. Reading Contactless (Optional) __________________________________________________ 25

6. Maintenance ________________________________________________ 27

6.1. Cleaning of the terminal _______________________________________________ 27

Entretien du terminal _____________________________________________________ 27

Wartung von Endgeräten __________________________________________________ 27

6.2. Transport and storage ________________________________________________ 28

6.3. Troubleshooting _____________________________________________________ 28

6.4. End of life ___________________________________________________________ 29

Fin de vie _______________________________________________________________ 29

Produktentsorgung _______________________________________________________ 29

User Guide • 3/31

900021302 R11 000 01

1. Introduction

Thank you for choosing a payment terminal Ingenico. We recommend you to read carefully this installation guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only accessories delivered in box with the product, entrusting maintenance operations only to an authorized person.

ISMP3 is battery powered, use only Ingenico parts for replacement.

ISMP3 can be powered by different sources please respect these recommendations:

ISMP3 can be USB powered by using the power supply provided by Ingenico in the packaging.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

User Guide • 4/31

900021302 R11 000 01

2. Unpacking

attery pack

ISMP3

terminal

µUSB câble

ADVICE

Carefully preserve the packaging of ISMP3. It must be re-used whenever the terminal is shipped.

Products of ISMP3 range are named: IMP5xx

According to the model, the following items are included in the ISMP3 box (including optional accessories):

The user guide can be an option.

WARNING The power supply unit provided with your equipment is specially designed for this Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

AVERTISSEMENT

Dans le cas où vous choisiriez d’utiliser un bloc alimentation, assurez-vous de n’utiliser que le bloc d'alimentation qui a été conçu spécialement pour votre terminal. N'utilisez pas d'autre bloc d'alimentation. L'emploi d'un bloc d'alimentation présentant des caractéristiques apparemment similaires de tension/intensité peut endommager votre terminal.

WARNHINWEIS

Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde, benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung eines Netzgeräts mit scheinbar ähnlicher Spannung/Stromstärke kann zur Beschädigung Ihres Terminals führen.

ADVICE

Your terminal is delivered with a protective see through film. We advise that you leave this protective film to ensure optimum protection of your terminal. Film presence does not alter in anyway the use of the terminal.

PSU for battery charging

User Guide • 5/31

900021302 R11 000 01

3. Recommendations

3.1. Safety

Lithium back-up battery

The ISMP3 is fitted with a lithium battery which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component.

Main battery

ISMP3 is fitted with battery specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

• Do not short-circuit the battery.

• Do not attempt to open the battery container.

• Used batteries must be disposed of at the appropriate sites.

Electrical power supply network

Provide an electrical outlet:

• Located near the equipment and easily accessible;

• Which meets the standards and regulations in the country of use;

• The terminal ISMP3 can be connected to a power distribution system of the IT type for Norway.

Warning

Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use specified charger only, do not short-circuit, do not dispose of in fire, do not throw in water, dispose of used batteries according to the instructions.

Sécurité

Batterie de sauvegarde au lithium

ISMP3 est équipé d'une batterie au lithium inaccessible à l'utilisateur. Seul un technicien qualifié est autorisé à ouvrir le bloc et à changer ce composant.

Batterie principale

ISMP3 est équipé d'une batterie spécifiquement conçue pour ce terminal. Ce composant n’est pas

accessible par l’utilisateur.

• N'utilisez que les chargeurs et batteries prévus figurant dans le catalogue Ingenico.

• Ne court-circuitez pas la batterie.

• N'essayez pas d'ouvrir le terminal.

• Les batteries usagées doivent être déposées aux endroits de récupération prévus.

• Ne laissez pas votre terminal sans surveillance à l’intérieur d’un véhicule.

• Dans le cas où la batterie devait être remplacée, cette opération devrait être réalisée par un

technicien qualifié.

Utilisation du réseau électrique (accessoire)

• située à proximité du matériel et facile d’accès

• conforme aux normes et aux réglementations en vigueur dans le pays d’utilisation

• ISMP3 peut être connecté aux réseaux de distribution électrique de type IT pour la Norvège.

AVERTISSEMENT

Il existe un risque d’explosion dans les cas suivants : remplacement incorrect de la batterie, exposition de la batterie près d’une source de chaleur ou mise de la batterie au feu.

User Guide • 6/31

900021302 R11 000 01

Sicherheit

Lithium-Akku

ISMP3 ist mit einer Lithium-Batterie ausgestattet, mit der der Benutzer nicht in Berührung kommen darf. Nur ein qualifizierter Techniker ist berechtigt, das Gerät zu öffnen und diese Komponente auswechseln.

AKKU

ISMP3 ist mit einem speziell für dieses Terminal bestimmten Akku ausgestattet. Nur ein qualifizierter Techniker ist berechtigt, das Gerät zu öffnen und diese Komponente auswechseln.

• Verwenden Sie nur die entsprechenden Aufladegeräte und Akkus, die im Ingenico Katalog aufgeführt sind.

• Den Akku nicht kurzschliessen.

• Nicht versuchen, das Akku-Gehäuse zu öffnen

• Leere Batterien sind umweltgerecht zu entsorgen.

• ISMP3 im Fahrzeug ohne Überwachung nicht verlassen.

• Als Akku verwechseln werden muss, benutzen Sie einen Tekniker Intervention.

elektrischen Netz

• In der Nähe des Geräts befindet und leicht zugänglich

• Welche erfüllt die Normen und Vorschriften in den jeweiligen Ländern

• Das Terminal ISMP kann zu einer Energieverteilung der IT-Typ für Norwegen angeschlossen

werden

WARNHINWEIS Es besteht Explosionsgefahr bei unsachgemmäss entsorgten oder ins Feuer geworfenen Batterien und Akkus.

3.2. Security of your terminal

Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.

CAUTION NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

User Guide • 7/31

900021302 R11 000 01

3.3. EC standard compliance marking

EC standard compliance marking certifies that the product stipulated below: ISMP3.

• complies with the basic requirements of European Directive 1999/5/CE, known as the

«R&TTE Directive» concerning Radio Frequency equipment and telecommunications terminals with respect to:

– Health and safety protection of the user and all other persons – EMC protection

• conforms to the following harmonized standards :

– IEC/EN 60950-1 : Electrical safety of data processing equipment including electrical

office equipment. Issue DEC 2001

– EN 301 489 : Electromagnetic compatibility and Radio Spectrum Matters (ERM) –

Electro-Magnetic Compatibility (EMC)

– EN 55022 : Data processing equipment – Radio electric disturbance characteristics -

Limits and measurement methods. Issue 1998 / A1-2000/A2-2003

– EN 55024: Data processing equipment – Immunity characteristics - Limits and

measurement methods. Issue 1998 + A1- 2001 + A2- 2003

– EN 300 328 : (Bluetooth 2,4GHz) Electromagnetic compatibility and Radio Spectrum

Matters (ERM)

– EN 302 291 : (Contactless 13,56MHz) Electromagnetic compatibility and Radio

Spectrum Matters (ERM) – Short Range devices

– EN 50364, EN 62369-1, EN 62311 : Limitation of Human exposure to electromagnetic

fields

3.4. FCC & IC Compliance.

FCC & IC has a specific naming. The references uses for FCC & IC certifications are:

• IC Number : 2586D-IMP550BTCL

• FCC ID: XKB-IMP550BTCL

3.4.1. Federal Communications Commission (FCC) Statement

15.21

You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

15.105(b)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

User Guide • 8/31

900021302 R11 000 01

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

15.19 (a) (3)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1) This device may not cause harmful interference and

2) This device must accept any interference received, including interference that may cause undesired operation of the device.

3.4.2. Industry Canada (IC) Statement.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1) this device may not cause interference, and

2) this device must accept any interference, including interference that may cause

undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1) l'appareil ne doit pas produire de brouillage, et

2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

3.4.3. FCC/IC RF Exposure (SAR) Statement.

The iSMP3, incorporating the iPhone 6, has been tested and meets applicable limits for radio frequency (RF) exposure. Specific Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. The SAR limit is 1.6 watts per kilogram averaged over 1 gram of tissue. During testing, the iPhone 6 radios, incorporated within the iSMP3, are set to their highest transmission levels and placed in positions that simulate use against the head, with no separation, and near the body, with 5mm separation. When using the incorporated iPhone 6 functionality, to reduce exposure to RF energy, use a hands-free option, such as the built-in speakerphone, the supplied headphones or other similar accessories. Carry the iSMP3 at least 5mm away from your body to ensure exposure levels remain at or below the as-tested levels. Cases with metal parts may change the RF performance of the device, including its compliance with RF exposure guidelines, in a manner that has not been tested or certified.

L’iSMP3 qui intègre un IPhone 6, a été testé et conforme aux limites d’exposition aux radiofréquences (RF). Le DAS (Débit d’Absorption Spécifique) fait référence au taux d’absorption des tissus humains aux ondes électromagnétiques. La limite du DAS est de 1,6W/kg en moyenne pour 1 gr de tissu. Pendant le test, les différents émetteurs radio de l’IPhone 6, couplés à l’ISMP3, sont positionnés à leur plus haut niveau de transmission et placés de telle manière qu’ils simulent une utilisation contre la tête sans séparation et proche du corps avec 5mm de séparation. Lors de l’utilisation d’un iPhone 6 dans un iSMP3, pour réduire l’exposition aux ondes électromagnétiques, il est conseillé d’utiliser le mode main libre avec le mode haut-parleur ou bien en utilisant les écouteurs ou accessoires similaires. Garder l’iSMP3 à 5mm de votre corps permet de garantir un niveau d’exposition inférieur ou égale aux niveaux

User Guide • 9/31

900021302 R11 000 01

testés. Des cas d’utilisation de l’iSMP3 sur pièces métalliques peuvent modifier les performances radio de l’appareil pouvant remettre en cause son DAS. Ces cas précis ne sont pas testés et certifiés.

The iSMP3 complies with the FCC safety requirements for RF exposure in accordance with FCC rule part §2.1093 and KDB447498 D01 for portable use conditions.

L’iSMP3, dans un mode portable de fonctionnement, est conforme aux exigences de sécurité FCC concernant l’exposition aux ondes électromagnétiques suivant les règles FCC part §2.1093 et KDB447498 D01

The iSMP3 complies with the IC safety requirements for RF exposure in accordance with RSS-102 Issue 5 for portable use conditions.

L’iSMP3, dans un environnement portable, est conforme aux exigences de sécurité IC concernant l’exposition aux ondes électromagnétiques suivant les règles RSS-102 Issue 5

The iSMP3, incorporating the iPhone 6, must not be co-located or operated in conjunction with any other antenna or transmitter.

L’iSMP3 qui intègre un iPhone 6, ne doit pas être couplé et opéré avec d’autres antennes ou émetteurs radio.

CAUTION The user is cautioned that any changes or modification not approved by INGENICO could void user’s authority to operate the equipment.

User Guide • 10/31

900021302 R11 000 01

+ 21 hidden pages