HUMAX VA-ACE C+ User Manual

Digital Cable Set-Top Box
Viaccess Embedded

VA-ACE C+

User's Manual

The product image may differ from the actual product.

HUMNO-VAACEC+.100GB/RU

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Thank you for purchasing a HUMAX Digital Cable Set-Top Box. Please read this user manual carefully, to be able to safely install, use
and maintain the product at maximum performance. Keep this user manual next to your product for future reference.

Throughout the whole manual, Note indicates additional product operation information to make the user aware of possible problems
and information of any importance to help the user understand, use and maintain the installation.

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Dolby and the double-D symbol are trademarks of Dolby Laboratories.

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Manufactured under license from Dolby Laboratories.

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All other trademarks are the properties of their respective owners.

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Copyright © 2005 HUMAX Corporation

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Not to be copied, used or translated in part or whole without HUMAX's prior consent in writing except approval of ownership of
copyright and copyright law.

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The information in this document is subject to change without notice.

GB 1

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The product has been manufactured to satisfy international safety standards. Please read the following safety precautions
and warnings carefully.

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• Disconnect the product from the mains before you start any maintenance or installation procedures.

• Do not overload a wall outlet, extension cord or adapter as this may result in electric fire or shock.

• The product should not be exposed to any liquid of any kind. In addition, no objects filled with liquid, such as vases, should be
placed on the apparatus.

• Do not stand the product on soft furnishings or carpets. Do not stack electronic equipments on top of the product.

• Do not use any unsupported attachments as these may be hazardous or cause damage the product.

• Disconnect the product from the mains before connecting or disconnecting the cable from the antenna or TV.

• Place the product indoors to avoid exposing it to lightening, rain or sun. Do not place it near a radiator or heat register. Make sure it
has more than 10 cm clearance from any appliances susceptible to electromagnetic influences, such as a TV or a VCR.
Do not block these openings with any object, and do not place the product on a bed, sofa, rug, or other similar surface. If you place
the product on a rack or bookcase, ensure that there is adequate ventilation and that you have followed the manufacturer's
instructions for mounting.
Do not place the product on an unstable cart, stand, tripod, bracket, or table where it can fall. A falling product can cause serious
injury to a child or adult, and serious damage to the appliance.

• Unplug the product from the wall outlet and disconnect the antenna during a thunderstorm or when left unattended and unused for
long periods of time.

• Do not insert anything through the openings in the unit, where they can touch dangerous voltage points or damage parts.

• When replacement parts are required, be sure the service technician uses replacement parts specified by the manufacturer or
those that have the same characteristics as the original part. Unauthorised substitution may result in additional damage to the unit.

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1. Before Using the Product

1.1 Package Contents

1.2 Front Panel

1.3 Rear Panel

1.4 Conditional Access

1.5 Remote Control

2. Setup

2.1 Connecting Antenna/TV/VCR

2.2 Connecting Audio System

2.3 Powering On

3. Menu Map GB14

4. Searching Services

4.1 Automatic Search

4.2 Manual Search

5. Basic Operation

5.1 Viewing Programme

5.2 Changing Language

5.3 Teletext

5.4 Setting Property of Service

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6. Service List

6.1 Switching Services

6.2 Organising Services

6.3 Organising Favourite Services

6.4 Organising Networks

7. Programme Guide GB25

8. Setting Preferences

8.1 Parental Control

8.2 System Setting

9. Status & Default Setting

9.1 Status

9.2 Default Setting

10. Utility GB31

11. Software Update GB32

12. Troubleshooting GB34

13. Specification GB36

14. Service and Support GB37

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This chapter provides detailed instructions on the product and its accessories.

1.1 Package Contents

When you unpack your package contents, make sure you have all the necessary items shown in the figure below. If any of the items
are missing or damaged, please contact your product dealer for replacement.

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Remote Control

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Batteries

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Note: The product image may differ from the actual product.

User's Manual

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Scart Cable

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GB 5

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1.2 Front Panel

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1. STANDBY Button

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Switches between Operation and Standby modes.

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2. TV/RADIO Button

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Switches between TV and Radio.

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3. CH-/CH+

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Moves the TV/Radio service up/down.

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4. STANDBY LED

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Red light is emitted when the product is in standby mode.

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Note: See 1.4 Conditional Access when you insert the Smartcard.

5. RADIO LED

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Amber light is emitted when the product is in Radio mode.

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6. TV LED

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Green light is emitted when the product is in TV mode.

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7. SMART CARD SLOT

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Slot for a Smartcard.

GB 6

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1.3 Rear Panel

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1. CABLE IN

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Connects a cable to a CABLE input jack on the product.

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2. TV/VCR

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Connects a RF signal from your product to RF(ANT) input jack on
your TV or VCR.

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3. VCR SCART

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Connects a VCR SCART cable.

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4. TV SCART

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Connects a TV SCART cable.

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5. RS-232C

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Connects to your PC to update product’s software programme.

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6. S/PDIF

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Outputs the digital audio signals (S/PDIF).

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GB 7

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1.4 Conditional Access

Although some TV and Radio services are free to air, most TV and Radio/Music services are available on a subscription basis and can
only be enjoyed via Conditional Access component.

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Inserting Smartcard

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A Smartcard looks similar to a credit card and entitles you to view and listen to all the services you choose to subscribe to. The
Smartcard slot on the product can be used for Viaccess Smartcard only.

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1. Open the right-hand flap on the front panel of the product.

2. Hold the Smartcard horizontally with the electronic chip (small squared-shape, gold in colour) facing downwards.

3. Insert the Smartcard into the top slot until the card is completely in.

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1.5 Remote Control

1. SOURCE

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Selects the input source between TV and product.

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2. TV/RADIO

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Switches between TV and Radio modes.

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3. NUMERIC BUTTONS

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Enter a TV/Radio service number or menu option
number.

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4. MENU

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Displays the main menu.

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5. TIME - WHITE

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Displays the current time on the screen. To set the
current time, refer to 8.2 System Setting.

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6. ARROW BUTTONS

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Changes services or moves the cursor up, down, left
or right in menu option.

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7. i (INFORMATION) - RED

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Displays the information about the service and
programme.

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8. SOUNDTRACK - GREEN

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Displays the soundtrack list where available.

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9. CH-/CH+

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Changes the service.

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10. RECALL

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Returns to the previous screen.

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11. FREEZE

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Freezes the TV screen you are watching. Does not
cease audio.

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12. WIDE

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Changes the Display Format.

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13. STANDBY

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Switches between Operation and Standby modes.

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14. GUIDE

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Displays the Programme Guide.

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15. EXIT

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Returns to the previous menu and exits all OSD
screens.

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16. OK

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Selects a menu or confirms the selection. Displays
the service list while watching a programme.

17. ZOOM - BLUE

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Enlarges the picture.

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18. SUBTITLE - YELLOW

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Displays the subtitle language list where available.

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19.V-/V+

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Adjusts the audio volume.

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20. MUTE

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Mutes or unmutes the audio temporarily.

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21. UHF

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Displays the UHF menu.

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22. ? (HELP)

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Displays the Help box on the screen. The help box
shows the information of the current service.

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** COLOUR BUTTONS (R/G/B/Y/W)

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Select color keys for interactive applications.

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This chapter describes how to set up the product. Select the most appropriate procedure depending on your requirements. Before you
connect the product to any other equipment, you must disconnect all the equipment from their power sources.

Note: If you encounter any problem when setting up the product, please contact your local product distributor.

2.1 Connecting Antenna/TV/VCR

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1. This is the most simple setup mode.

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2.2 Connecting Audio System

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1. Connect the optical S/PDIF terminal and Dolby digital decoder to listen to the higher quality sound.

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2.3 Powering On

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1. Connect the power cord of the product to a wall outlet.

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2. Press the STANDBY button on the front of the product or the remote control.

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GB 14

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Menu structure varies according to an item and its operation. You can easily navigate the menu using the following instructions:

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1. Press the MENU button to display the main menu screen.

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2. Select the item you want using the button.

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3. Press the OK button to move from the menu to the sub-menu.

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4. Press the button to select option values.

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5. Press the NUMERIC buttons to enter the option values.

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6. Press the button to open the option list and press the EXIT button to close the option list.

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7. Press the EXIT button to return to the parent-menu.

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8. Press the MENU button to exit the menu screen.

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Note: Some menu items are access controlled. When accessing a protected menu, you will be prompted to enter the Pin

Code. Enter your Pin Code using the NUMERIC buttons. The default Pin Code is set to 0000.

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When powering on your product for the first time after purchase, the Selecting Language screen is automatically displayed. Select your
desired language using the

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button. The Automatic Search menu will be displayed.

4.1 Automatic Search

If your product is connected to the cable and TV, you can automatically search channels without entering other information.

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• Start Channel: Select the channel for Start Channel.

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• End Channel: Select the channel for End Channel.

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• Step by step: Set the step value among Auto, 250 and 1000.

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• Modulation: Set the modulation value between the range of 16 QAM to 256

QAM.

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To append more symbol rates, enter the required symbol rate. Channel search will be activated to search the channels by the symbol
rate you have selected.

After the setting is complete, press the OK button to activate Automatic Search.

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4.2 Manual Search

You can search channels manually by searching the parameters using the MUX information.

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• Frequency: Enter the frequency value.

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• Symbol Rate: Enter the symbol rate value between the range of 0 to 7146.

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• Modulation: Set the modulation value between the range of 16 QAM to 256
QAM .

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After setting the parameters of Searching Services, press the OK button to start service search. Wait until the operation is completed.
The results will be displayed. You can delete the services using the RED button. To cancel deleting, press the RED button again.

To save the results of service search, press the OK button.

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Note: Press the EXIT button to stop search operation.

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5.1 Viewing Programme

You can change a service into your desired service using the CH-/CH+, ,orNUMERIC buttons. You can also use the Service List
or Programme Guide.

You can adjust the audio volume using the V-/V+ or

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Programme Information (i-plate)

i-plate, or the Information Box, is always displayed for a specific period of time whenever you switch services. You can view the
programme information by pressing the i button while watching a programme. You can see the detailed information about the current
programme by pressing the i button twice. If the detailed information is more than one page, use the
previous or next page. Press the EXIT button to hide the i-plate.

You can adjust the duration time of i-plate in MENU-INSTALLATION-SYSTEM SETTING-OTHER SETTING-INFO.BOX DISPLAY
TIME.

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button.

button to move to the

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5.2 Changing Language

If the current programme provides subtitle information, the subtitle icon will appear on the i-plate. You can select the language for the
subtitle using the SUBTITLE

button. You can select a default subtitle language in MENU-INSTALLATION-SYSTEM

SETTING-LANGUAGE SETTING-SUBTITLE LANGUAGE.
If the current programme is available in multiple audio languages, you can select the language that you wish to listen in using the

SOUNDTRACK

button. You can select a default audio language in MENU-INSTALLATION-SYSTEM SETTING-LANGUAGE

SETTING-AUDIO LANGUAGE.
You can also select a default OSD language in MENU-INSTALLATION-SYSTEM SETTING-LANGUAGE SETTING-MENU

LANGUAGE.

5.3. Teletext

When the service supports teletext, the teletext icon is displayed on the I-plate. To enter Teletext mode, use the SUBTITLE
button to display teletext.

To display teletext menu, press the MENU button in teletext mode. Select your desired teletext function using the
the OK button. To view the teletext page, use the CH-/CH+,

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Teletext Functions

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, RECALL,orNUMERIC buttons.

Index Returns to index page. If there is no index page, jumps to page 100.

Sub-page Searches the sub-page using the sub-code written by users. If it’s not in the teletext mode, display the

current time.

MIX Adjusts transparency of teletext screen.

Cancel Hides the teletext except page number.

Reveal Displays the concealed information.

Double Size Displays the text size as double size.

Page Hold Holds the current page not updating it.

button and press

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5.4 Setting Property of Service

You can add the current service to Favourite group. In addition, you can lock,
unlock, skip and delete the current service while watching a programme. The
operation is as follows:

The operation is as follows:

1. Press the OK button while watching a programme. The service list will
appear on the screen.
You can also display the service list using the MENU-SELECT
SERVICE-SIMPLE (or ADVANCED). You can select the type of the service
lists (All, Favourite, Network, Alphabet) by pressing the COLOUR button.

2. Press the MENU button while the service list is displayed.

3. Select your desired item (Favourites/Lock or Unlock/Skip/Delete) using
the

4. After setting property of a service, press the OK button to save the changes.

Note:

• In case of unlocking a service, you will be prompted to enter your Pin Code. The default Pin Code is ”0000”.

• When switching to the locked service, you should enter the Pin Code to view the service.

• You will not be able to watch the skipped service by using the CH-/CH+ button. However, you can watch the skipped service using
the NUMERIC buttons or Service List.

• For detailed information about how to register Favourite Service for the whole services, refer to 6.3 Organising Favourite
Services.

button, and press the OK or button.

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There are four types of service lists – All, Favourite, Network, Alphabet - to find services you are interested in quickly and easily.
All service list display all searched TV or Radio services sorted by service number. Favourite service list displays favourite services

with automatic sub-groups and four sub-groups that you can organise services accordinig to your preference. Network service list
displays services with several network subgroups. Alphabet service list displays all searched TV or Radio services sorted by service
name.

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6.1 Switching Services

1. Press the OK button while watching a programme to display the service list.
You can also display the service list using the MENU-SELECT
SERVICE-SIMPLE (or ADVANCED).

2. Press the COLOUR button to display the corresponding service list.
RED (All service list), GREEN (Favourite service list), YELLOW (Network
service list), BLUE (Alphabet service list)

3. Select your desired service using the
and press the OK button to change to the selected service.

Note:

• Whenever you press the TV/RADIO button while the service
list is displayed, the service list will be switched between TV
and Radio service list.

• You can also set the property of services in this service list.
Press the MENU button while the service list is displayed.
For more information, refer to 5.4 Setting Property of
Service.

, CH-/CH+ or NUMERIC buttons,

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6.2 Organising Services

You can edit TV or Radio services using the Organise TV Services
(MENU-INSTALLATION-SERVICE ORGANISING-ORGANISE TV
SERVICES-ORGANISE ALL SERVICES) or Organise Radio Services
(MENU-INSTALLATION-SERVICE ORGANISING-ORGANISE RADIO
SERVICES-ORGANISE ALL SERVICES). You will be prompted to enter your
Pin Code. The default Pin Code is “0000”. Before leaving Organise TV/Radio
Services screen, you will be prompted to save the changes. If you would like to
save the changes, select OK, and press the OK button.

You can delete, move, lock or unlock, skip and rename services.
You can select a service using the

button to execute the corresponding operation as described on the screen.
When you rename a service, the keyboard will appear on the screen. You can

change the name using the keyboard. Select a character using the
button, and press the OK button to enter the selected character. After entering
the new name, press the YELLOW button to save it.

• To delete a character, press the BLUE button.

• To switch to the standard keyboard, press the RED button.

• To switch to the extended keyboard, press the GREEN button.

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Note: You should enter your Pin Code using the NUMERIC buttons to

view the locked services.

button, and press the COLOUR

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6.3 Organising Favourite Services

You can add services to Favourite groups using Organise Favourite TV Services (MENU-INSTALLATION-SERVICE
ORGANISING-ORGANISE TV SERVICES-ORGANISE FAVOURITE A~D) or Organise Favourite Radio Services

(MENU-INSTALLATION-SERVICE ORGANISING-ORGANISE RADIO SERVICES-ORGANISE FAVOURITE A~D). Before leaving
Edit Favourite Services screen, you will be prompted to save the changes. If you would like to save the changes, select OK, and press
the OK button.

The Organise Favourite TV/Radio Services screen consists of Favourite Group
and Favourite List on the left side of the screen and Service List on the right
side. You can move the highlighter in order of Favourite Group, Favourite List,
and Service List using the
direction using the

To add services to Favourite List, select a service in Service List using the
button, and press the OK button.

For more information about how to edit the services in Favourite List, refer to

6.2 Organising Services.

button. You can move the highlighter in reverse

button.

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6.4 Organising Networks

You can delete, move and rename networks. To enter Organise Networks
menu, go to MENU-INSTALLATION-SERVICE ORANISING-ORGANISE
NETWORKS. You can select a network using the
COLOUR button to execute the corresponding operation as described on the
screen. You can move the highlighter in order of Network List and Service List
using the
button. For more information about how to rename a network, refer to 6.2
Organising Services.

button. You can move the highlighter in reverse direction using the

button, and press the

GB 24

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The programme guide provides the programme information for all services,
based on date and time. In addition, it provides convenient ways to view
programmes in Now, Next, Weekly, or Quick mode - to search your desired
programme and to watch or reserve it.

You can go to the programme guide screen by just pressing the GUIDE button
or by using MENU-TV GUIDE. To close the guide screen, press the GUIDE or
EXIT button.

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You can navigate the guide using the following instructions:

• Press the RED button to display the current or next programme list.

• Press the GREEN button to display the programme list for a week.

• Press the YELLOW button to display the reserved programme list.

• Press the BLUE button to display the simple Guide. This is also called
Quick Guide.

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• Press the WHITE button to reserve the selected programme in Now, Next,
Weekly, or Quick mode.

• Press the WHITE button to change the reservation mode or to cancel the
reservation in Reserved mode.

• Select a service using the
services using the
service on the right side of the screen.

• Select a day in Weekly mode using the button, and press the OK
button.

Note:

button, press the OK button to display the selected

or CH-/CH+ button. When switching

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• Press the TV/RADIO button to switch to the Radio Guide.

• The reservation icons on the reserved programmes in the guide differ according to the reservation type.

Once Reserve a programme once.

Daily Reserve a programme everyday.

Weekly Reserve a programme once a week.

• If your desired programme is overlapped with other programme, adjust the reservation appropriately. If the service is locked,
restricted by watching time, you will be prompted to enter your PIN Code to complete the reservation.

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This chapter describes the menu which lets you customise your product according to your perference.

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8.1 Parental Control

The Parental Control menu (MENU-PARENTAL CONTROL) lets you control
the access to programmes by programme rating.

Set Censorship Classification by age level. “No Block” allows you to watch
programmes without any blocking. You can block all programmes regardless of
age level. The blocked programmes require your Pin Code.

We recommend you to change the old Pin Code to a new one periodically for
security. If you have forgotten your Pin Code, please contact your local product
distributor.

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8.2 System Setting

The System Setting menu (MENU-INSTALLATION-SYSTEM SETTING) lets you set language, time, audio/video output, UHF tuning,
transparency of OSD, duration time of i-plate and switching mode to reserved service.

1. Language Setting

You can set a default language for menu, audio, and subtitle.

2. Time Setting

You can set current time, and turn on or off the product automatically. Once you set the Wakeup time and Sleep time, the product is
turned on and off everyday.

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3. A/V Output Setting

This menu lets you adjust the audio and video output, match the screen ratio to your TV, select the display format according to the
screen ratio, select the TV standard and set the NTSC mode.

You can choose the Dolby Digital audio stream whenever possible by selecting On in the Dolby Digital setting.

4. UHF Tuning

You can select UHF Channels for your TV and adjust fine tuning setting. The channel range and frequency change according to PAL
Standard.

5. Other Setting

You can adjust the transparency level of On-Screen Display (OSD), set the
duration time of the i-plate displayed when switching services and select
automatic or manual mode to change to the reserved service.

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9.1 Status

The Status menu (MENU-INSTALLATION-STATUS) provides checking tools such as status information of system and signal level of
service.

1. STB Status

You can view the information on the product serial number, Smartcard version,
Loader version, and S/W version. When you contact your service provider or
local product distributor, this information may be required.

2. Conditional Access

You can check the information of Conditional Access component – CA Module
and Smartcard.

3. Signal Detection

You can view the signal strength and signal quality of the service that is
currently being viewed.

4. STB Upgrade

For detailed information about STB Upgrade, refer to 11.Software Update.

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9.2 Default Setting

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You can restore the product to the factory settings using the Default Setting
menu (MENU INSTALLATION-DEFAULT SETTING). You will be prompted to
enter your Pin Code. The default Pin Code is “0000”.

After completing the default setting, the Searching Services screen will be
displayed. For more information, refer to 4. Searching Services.

Warning:

Please note that once you perform Default Setting, all data except the
customised Pin Code will be restored to the factory settings.

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The product provides various utilities; view calendar, check biorhythm, games.
To use utilities, go to MENU-UTILITY.

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1. Calendar

You can see the specified monthly calendar. Press the button to change
the year. Press the
button to return to the previous menu.

button to change the month. Press the OK or EXIT

2. Biorhythm

You can adjust your birth year and date to see your current biorhythm status.
Press the
a value in the step. Press the EXIT button to return to the previous menu.

button to move to the next step. Press the button to change

3. Games

You can select games using the button. Use the , OK, COLOUR
or EXIT button according to the instructions displayed on the screen.

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In order to maintain proper performance of the product, it is essential to have the most up-to-date software.

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1. OTA (Over the Air)

OTA, an abbreviation of Over–the-Air, is a standard for the transmission of software for equipment through a broadcast system.
Over the Air (OTA) is simply an alternative method for downloading software versions. However, the operator reserves the right to

decide when and where this software update can take place latest software versions over the antenna.
The software update will only occur under the following circumstances:

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1. The equipment should have appropriate loader software.

Caution: Please note that if you don't have normal loader software, the equipment may not be updated or work after

software update.

2. The operator decides to release software downloading via a designated antenna system.

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Caution:

• Please be careful to keep the power on and the power cord plugged in during software update. If the power is off during software
update, it may cause fatal damage to the product.

• Please be careful not to pull out the Signal line during software update. Update may be interrupted and the product may not work.

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The product cannot work at all during software update. It may take 5-10 minutes to update software.
Updating software is largely divided into two ways, automatic detection and using software update menu

(MENU-INSTALLATION-STATUS-STB UPGRADE).
New software can be found when powering on the product. The notice informing you of new software detection will appear on the

screen. If you would like to update software, select Yes, and press the OK button. After completing the software upgrade, the product is
automatically powered off and on again.

2. Software Update from PC

You can connect your product to the PC directly and upgrade your software by transferring the new software from the PC.
Follow these steps to download new software from PC to this product.

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1. Download new software file equivalent for this product model from our website into your computer (http://www.humaxdigital.com).

2. Download and install download tool from our website into your computer.

3. Connect your PC to this product with RS-232C serial cable.

4. Execute installed download tool, and then follow the instructions on the download tool.

5. Press the STANDBY button to operate product.

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Before contacting your local service, please read the following instructions. If the product does not work normally after completing the
following troubleshooting, please contact your local product distributor or service centre.

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1. The LED on the front panel does not light.

- Check the main power cable and make sure that it is plugged into a suitable power outlet.

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2. No picture

- Make sure that the product is in operation mode.

- Make sure that the AV Cable is firmly connected to the TV.

- Make sure that the antenna line is correctly connected to the equipment.

- Check the brightness level of TV.

- Check if the service is on air.

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3. Poor picture or sound quality

- Make sure there is no mobile phone or microwave oven near the equipment.

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4. No/poor sound

- Check the volume level of the TV and product.

- Check the mute status of the TV and product.

- Press the SOUNDTRACK button to change the audio type.

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5. Remote control does not operate

- To manipulate the equipment with the remote control, its emitting part should directly point towards its receiving part of the
product.

- Check the battery of the remote control.

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6. Reservation is unavailable

- Check if it is not overlapped with other reservation.

- Check if the power is off.

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7. Watching scrambled service is not available

- Make sure the correct Smartcard is plugged in.

- Make sure the Smartcard is correctly plugged in, and plug the Smartcard again.

- Check if the Smartcard is damaged.

- Make sure you have subscribed to the service.

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MPEG Transport Stream A/V Decoding

Power Supply

Aspect Ratio 4:3, 16:9
Video Resolution 720 x 576, 720 x 480
Audio Mode Single /Dual mono/ Stereo /Joint

stereo

Memory

Flash Memory 2 Mbytes
Graphics(MPEG) &

System Memory
EEPROM 8 Kbytes

RF-Modulator

Output Channel CH 21 ~ 69
TV standard PAL I/G/B/D/K
Preset Channel CH 36

A/V & Data In/Out

TV SCART Video Output (CVBS, RGB, S-Vidoe)

VCR SCART Video Output (CVBS, S-Video)

S/PDIF Digital Audio Output, Fiber-Optic

16 Mbytes

Audio Output

Video Input (CVBS, RGB, S-Video)
Audio output

(Resolution: 20 bits)

Input Voltage AC 90 ~ 250V, 50/60Hz
Type Switching Mode Power Supply

(SMPS)

Power Consumption Operation mode: Max. 10 W

Standby mode: Max. 5 W

Protection Separate internal fuse & Lightning

protection

Physical Specification

Size 260 mm X 50 mm X 182 mm
Weight (Net) 1.2 kg
Operating

Temperature
Storage Humidity 5% ~ 95% RH (Non-condensing)

0 to +45

GB 36

**

You can get information such as troubleshooting guide, software upgrades and product support guide from the following web sites and
call centre (Hotline).

Please contact your local dealers first when any problem occurs.

**

Homepage

http://www.humaxdigital.com English
http://www.humaxdigital.com/Deutsch/ Deutsch
http://www.humaxarabia.com Arabic

**

HCSA (Humax Customer Service Area)

Software Download, Information and Technical Q&A

http://www.humaxdigital.com/hcsa/ English
http://www.humaxdigital.com/Deutsch/hcsa/ Deutsch

**

E-mail (Technical Q&A)

[e-mail] Europe & North Africa
[e-mail] Germany
[e-mail] Middle East
[e-mail] Asia & Other area

GB 37

**

Humax Middle East Call Centre (Dubai, UAE)

Tel: [phone] (Open: 9:00 - 20:00 / close on Friday)
E-mail: [e-mail]
Open: Local Time in Dubai (GMT+4)
9:00 - 20:00 (Saturday - Thursday, close on Friday)
Support Language: English/Arabic

**

Humax Call Centre (Germany)

Germany: 0180 577 8900 (
Austria : 0820 400675 (
E-mail: [e-mail]
Open: Local Time in Germany (GMT+1)
8:00 - 23:00 (Monday - Sunday)
Support Language: Deutsch/English

0,12/min)

0,12/Min+ International Call Charge)

GB 38