Huawei HG556 User's Manual

EchoLife HG556 Home Gateway

User Guide

HUAWEI TECHNOLOGIES CO., LTD.

EchoLife HG556 Home Gateway

V100R001

User Guide

Issue

Date

Part Number

2009-08-26

202157

Huawei Proprietary and Confidential

Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and service. For any assistance, please contact our local office or company headquarters.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base

Bantian, Longgang

Shenzhen 518129

People's Republic of China

Website:

Email: terminal@huawei.com

http://www.huawei.com

No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd.

The product described in this manual may include copyrighted software of Huawei Technologies Co., Ltd and possible licensors. Customers shall not in any manner reproduce, distribute, modify, decompile, disassemble, decrypt, extract, reverse engineer, lease, assign, or sublicense the said software, unless such restrictions are prohibited by applicable laws or such actions are approved by respective copyright holders under licenses.

Trademarks and Permissions

, HUAWEI, and are trademarks or registered trademarks of Huawei

Technologies Co., Ltd.

Other trademarks, product, service and company names mentioned are the property of their respective owners.

Huawei Proprietary and Confidential

Notice

Some features of the product and its accessories described herein rely on the software installed, capacities and settings of local network, and may not be activated or may be limited by local network operators or network service providers, thus the descriptions herein may not exactly match the product or its accessories you purchase.

Huawei Technologies Co., Ltd reserves the right to change or modify any information or specifications contained in this manual without prior notice or obligation.

NO WARRANTY

THE CONTENTS OF THIS MANUAL ARE PROVIDED “AS IS”. EXCEPT AS REQUIRED BY APPLICABLE LAWS, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS MANUAL.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO CASE SHALL HUAWEI TECHNOLOGIES CO., LTD BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, BUSINESS, REVENUE, DATA, GOODWILL OR ANTICIPATED SAVINGS.

Import and Export Regulations

Customers shall comply with all applicable export or import laws and regulations and will obtain all necessary governmental permits and licenses in order to export, re-export or import the product mentioned in this manual including the software and technical data therein.

Huawei Proprietary and Confidential

EchoLife HG556 Home Gateway User Guide

Contents

1 Safety Precautions ................................................................................................ 1-1

2 Product Overview................................................................................................. 2-1

2.1 Product Features.......................................................................................................... 2-1

2.2 Network Application................................................................................................... 2-2

2.3 Indicators, Interfaces and Buttons ............................................................................... 2-3

2.3.1 Indicators......................................................................................................... 2-3

2.3.2 Interfaces and Buttons..................................................................................... 2-2

2.4 System Requirements.................................................................................................. 2-3

3 Product Installation.............................................................................................. 3-1

3.1 Selecting the Installation Position ...............................................................................3-1

3.2 Connecting the Cables................................................................................................. 3-1

4 Configuring the HG556 .......................................................................................4-1

4.1 Accessing the Web Configuration Page ...................................................................... 4-1

4.2 Changing the Administrator Password........................................................................ 4-1

5 Data Services .........................................................................................................5-1

5.1 Introduction................................................................................................................. 5-1

5.2 Configuring the HSPA uplink ..................................................................................... 5-1

5.3 Configuring the ADSL uplink..................................................................................... 5-2

5.3.2 Configuring the PPPoE Mode .........................................................................5-2

Configuring the PPPoE Mode for the WAN Interface .............................................5-3

Configuring the Work Parameters of the LAN Interface .........................................5-3

5.3.3 Configuring the Bridge Mode ......................................................................... 5-4

6 Voice Services........................................................................................................6-1

6.1 Introduction................................................................................................................. 6-1

6.2 Voice Service Configuration....................................................................................... 6-1

6.2.1 Networking ..................................................................................................... 6-1

6.2.2 Getting Started ................................................................................................6-2

6.2.3 Configuration Procedure .................................................................................6-3

Huawei Proprietary and Confidential

EchoLife HG556 Home Gateway

Contents

User Guide

7 Wireless Services .................................................................................................. 7-1

7.1 Introduction................................................................................................................. 7-1

7.2 Wireless Service Configuration................................................................................... 7-1

7.3 Configuring the MSSID Service ................................................................................. 7-2

7.3.1 Function .......................................................................................................... 7-2

7.3.2 Configuration Steps......................................................................................... 7-2

8 FAQs........................................................................................................................ 8-1

8.1 How can I configure a computer to use a static IP address?........................................ 8-1

8.2 What can I do if I cannot visit Web sites through the terminal?.................................. 8-2

8.3 What can I do if the terminal cannot access the Internet through a wireless network

adapter?............................................................................................................................. 8-3

8.4 What can I do if sometimes the terminal cannot access the Internet through a wireless

network adapter or if the WLAN connection is unsteady?................................................ 8-4

8.5 What can I do if the WLAN of the terminal is not encrypted and the computer cannot

access the WLAN?............................................................................................................ 8-5

8.6 Is there any restriction on the number of the computers that access a WLAN through

wireless network adapters?................................................................................................ 8-5

8.7 What can I do if I cannot access the terminal configuration page?.............................. 8-5

8.8 What can I do if Web pages often cannot be displayed during Web page browsing and

can be displayed after the terminal is restarted? ................................................................ 8-6

8.9 What can I do if noises exist during telephone calls?.................................................. 8-6

8.10 After a broadband terminal is installed, does Internet access degrade call quality or do

telephone calls lower the Internet access rate?.................................................................. 8-6

ii Huawei Proprietary and Confidential

EchoLife HG556 Home Gateway User Guide

Figures

Figure 2-1 Network application of the HG556................................................................. 2-2

Figure 2-2 Indicators ........................................................................................................2-3

Figure 2-3 Interfaces and buttons..................................................................................... 2-2

Figure 3-1 Connecting the HG556 ................................................................................... 3-2

Figure 6-1 Network model of voice services.................................................................... 6-2

Tables

Table 2-1 Description of the elements for the network application diagram ..................... 2-3

Table 2-2 Meanings of the indicators ................................................................................ 2-3

Table 2-3 Functions of the interfaces and buttons .............................................................2-2

Table 5-1 Work mode of the WAN interface ..................................................................... 5-2

Table 5-2 Configuration information to be collected before configuring the PPPoE mode5-2 Table 5-3 Configuration information to be collected before configuring the bridge mode 5-4

Table 6-1 Description of the equipment in voice service networking................................ 6-2

Table 6-2 Configuration information to be collected before configuring voice services... 6-2 Table 7-1 Configuration information to be collected before configuring wireless service 7-1

Figures

Huawei Proprietary and Confidential

iii

EchoLife HG556 Home Gateway User Guide

For safety purposes, carefully read through these safety precautions and observe them during operation.

Safety Precautions

1 Safety Precautions

Basic R

Enviro

Operat

equirements

Keep the device dry during storage, transportation, and operation of the device.

Prevent collision of the device with other objects during storage, transportation, and operation of the device.

Do not attempt to dismantle the device. In case of any fault, contact the authorized maintenance center for assistance or repair.

Without prior written consent, no organization or individual is permitted to make any change to the structure, safety, and performance design of the device.

While using the device, observe all applicable laws, directives and regulations, and respect the legal rights of o

ther people.

nmental Requirements

Place the device in a well-ventilated place. sunlight.

Keep the device clean, free of dust an

Do not place the device near a water source or in a damp area.

Place the device on a stable surface.

Do not place any object on the top of the device. Reserve a minimum spac

d stain.

at the four sides and on the top of the device for heat dissipation.

Do not place the device on or near inflammable materials such as foam.

Keep the device away from heat source or fire, such as a radiator or a candle.

Keep the device away from any household appliances with strong magnetic field o electric field, such as

microwave oven, refrigerator, or mobile phone.

Do not expose the device to direct

ion Requirements

Do not allow children to play with the device or accessories. Swallowing the accessories may be fatal.

Use the accessories such as the power adaptor and battery provided or authorized only by the manufacturer.

Make sure that the device does not get wet. If water gets into the device, disconnect the power supply immediately and unplug all the cables connected to the device,

e of 10 cm

Huawei Proprietary and Confidential

1-1

Safety Precautions

such as the power cable, telephone cable, and RF cable, and then contact the authorized m

The power supply of the device must meet the requirements of the input voltage of the device.

Before plugging or unplugging any cable, shut down the device and disconne power supply.

While plugging or unplugging any cab

Do not step on, pull, or stretch any leading to malfunction of the device.

Do not use old or damaged cables.

Keep the power plug clean and dry, to prevent electric shock or other dangers.

During lightning cables connected to the device, such as the power cable, telephone cable, to prevent lightning strike.

If the devic all the cables connected to the device, such as the power cable, telephone cable, and RF cable.

Do not stare at the op or the infrared transmitting interface on the remote control. Otherwise, your eyes may get injured.

If smoke, sound, or smell is emitted from the device, stop using the dev immediately, disconnect the power supply, unplug the power supply and other cables, and remove the ba

Make sure that no object (such as metal shavings) enters the device through the heat dissipation vent.

Do not scratch or abrade th allergy or malfunctions of the device. If the shed painting material drops into the host, a short circuit may occur.

EchoLife HG556 Home Gateway

User Guide

aintenance center.

ct the

le, make sure that your hands are dry.

cable. Otherwise, the cable may get damaged,

, disconnect the device from the power supply and unplug all the

e is not used for a long time, disconnect the power supply and unplug the

tical interface and the laser-transmitting interface on the device,

ice

tteries. Contact the authorized maintenance center for repair.

e shell of the device. The shed painting may lead to skin

Cleaning

Requirements

Before cleaning the device, stop using it, disconnect the power supply, and unplug all the cables connected to the device, such as

Do not clean the device cover with any cleaning solution or cleanser spray. Use a

the power cable, and telephone cable.

piece of soft cloth to clean the device cover.

Wireless P

roduct Usage Requirements

Keep the device away from magnetic storage devices (e.g., a magnetic card or a floppy disk), to prevent loss of the stored information.

Stop using the device or disconnect the power supply in situations where wireless device is prohibited or using of a wireless device leads to interference or dang

The user who uses an electronic assistant medical-treatment device needs to confirm with the service center regard

1-2 Huawei Proprietary and Confidential

ing the effects of the radio wave on this device.

er.

EchoLife HG556 Home Gateway User Guide

Do not take the device to the operation theater, Intensive Care Unit (ICU) or the Coronary Care

When using the device maintain distance of 3 cm between your body and the antenna

Unit (CCU).

of the device.

In the area with inflammable or explosive materials, turn off your wireless device, and follow the relevant instructions given in the label, to prevent explosion or fire.

Protect the wireless dev environment. Make sure that the wireless device does not come or a cigarette that is lit.

Make sure that the wireless device and its accessories are dry.

Do not drop, throw or try to bend your wireless device.

Do not place the wirel

Safety Precautions

ice and its accessories, and use it in a clean and dust-free

in contact with flame

ess device and its accessories in high temperature areas.

Environmental P

REACH

EU Reg

Declaration

This device is in compliant with the REACH regulation（Regulation 1907/2006/E For more information about the device www.huaweidevice.com/certification. You are recommended to visit the Web site regularly for up-to-date inform

ulatory Conformance

The antenna(s) used for this transmitter must be installed to provid of at least 20cm from all persons.

This euipment may be operated in all European countries.

France: Outdoor use limited to 10 mW e.i.r.p. within the band 2454-2483.5 MHz Italy: For private use, a general authorisation is required if WAS/RLAN’s are u

outside own premises. For public use, a general authorisation is required Luxembourg: General authorisation required for network and service supply

rotection

This marking on the device (and any included batteries) indicates that they should not be disposed of as normal household garbage. Do not dispose of this device or batteries as unsorted munici batteries) should be handed over to a certified collection point for recycling or proper disposal at the end of their life.

For more detailed information about the recycling please contact your local city office, the household waste disposal service or the retail store where you purchased this device.

The disposal of this device is subject to the Waste from Electrical and Electronic Equipment (WEEE) directive of the European Union. The reason for separating WEEE and batteries from potential environmental impacts and effects on human health of any hazard

ous substances that may be present.

's REACH compliance, please visit

ation.

pal waste. The device (and any

of the device or batteries,

other waste is to minimize the

C）.

e a separation distance

sed

Huawei Proprietary and Confidential

1-3

Safety Precautions

Norway: This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-Ålesund

Hereby, Huawei Te the essential requirements

EchoLife HG556 Home Gateway

User Guide

chnologies Co., Ltd., declares that this product is in compliance with

and other relevant provisions of Directive 1999/5/EC.

0678

The declaration of conformity may be consulted at www.huaweidevice.com/certification.

Federa tement

l Communications Commission（FCC） Sta

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provid reasonable protection against harmful interference in a residential installation. This equipment generates, u and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interfere can be determined by turning the equipment off and on, the use correct the interference by one or more of the following measures:

• Reorient or relocate th

• Increase the separation between the equipment and receiver.

• Connect the receiver is conn

• Consult the dealer or

equipment into an outlet on a circuit different from that to which the

ected.

ses and can radiate radio frequency energy and, if not installed

nce to radio or television reception, which

r is encouraged to try to

e receiving antenna.

an experienced radio/TV technician for help.

Warning: Changes or modifications made to this device not expressly approved by Huawei Technologies Co., Ltd. may void the FCC authorization to operate this device.

This device complies with part 68 of the FCC Rules. The antenna(s) used for this transmitter must be installed to provide a separation distance

of at least 20cm from all persons.

1-4 Huawei Proprietary and Confidential

EchoLife HG556 Home Gateway User Guide

Product Overview

2 Product Overview

2.1 Pr

oduct Features

The EchoLife HG556 (hereinafter referred to as the HG556) is a high-performance Asymmetrical Digital Subscriber Line (ADSL) voice gateway designed for home users and small office and home office (SOHO) users. This section describes the features of the HG556.

Flexible R

Abund

Outsta

Standar

ant Service Interfaces

nding Voice Functions

Providing VoIP service and T.38 facsimile serv

d TR-069 Management Capability

outing

Providing an embedded Point to Point Proto Supporting the Dynamic Host Configuration Supporting simultaneous m

Providing four high-speed Ethernet interfaces Supporting the routing mode and the bridge mode Providing the voice function through the Plain Old Telephone Service (POTS)

interface Supporting the multi-service set identifier (MSSID) of Wireless F

which enables users to use wireless networks conveniently and securely Providing mobile storage capab

Providing complete compatibility with the TR-069 Subscriber Line (DSL) Forum

Providing complete remote management and diagnosis Providing a zero-configuration solution, which significantly lowers the

and maintenance costs and can be combined with the automatic upgrade provisioning processes to conveniently distribute customized services

ulti-user access

ility through the USB host interface

col over Ethernet (PPPoE)

Protocol (DHCP) server

ice

standard of the Digital

dialer

ity (WiFi),

idel

operation

and service

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2-1

+ 26 hidden pages

Huawei HG556 User's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Safety Precautions

2 Product Overview