HP Surestore Tape Library Model 10/180, Surestore Tape Library Model 20/700, Welcome to the Web-Based Library Administrator User Manual

Web-Based Library Administrator

On-line Help

Welcome to the Web-Based Library Administrator

The Web-Based Library Administrator provides monitoring of HP Surestore 10/180 and 20/700 tape
libraries through a web browser on the network.

Features include the ability to:

é See a physical view of the library using the cellmap
é Download a new code level
é Run diagnostics
é Review Fault System Code (FSC) logs
é Review statistics for a

- Library

- Drive

- Cell

- Cleaning cartridge

é Review your tape car t ridge inventory
é Set the configuration of a:

- Library

- Drive

- Network address

é Generate reports
é Connect to the HP Customer Care Web Site

Monitoring

Using the Cellmap

The Cellmap provides a real-time physical view of the library.
In addition, some troubleshooting activities can be performed using the cell map.

To display the cellmap:

é Select Monitor->Cell Map.

The physical view includes:

Storage Cells

- Displays cartridges’ location by panel, row, column, and cell.

- Each cell displays the cartridge ID, volser, and media type.

- Provides a physical view of problem areas in the form of a cluster of cells.

CAPs

- Cartridge Access Port - shows if the CAP contains cartridges

Drives

- Shows the type of drive, and if loaded.
Valid drives are: Digital Linear Tape (DLT) 8000; 9840, and LTO

PG

- Playground - a group of five cells, where maintenance/diagnostics tapes are stored.

Drive Status

The Drive States screen provides the following information about a drive:

é Element ID
é Drive States

To display the Drive Status screen:

é Select Monitor->Drives

Viewing FSC Logs

The FSC Log screen provides a list of error messages, as well as warning and informational messages.
Information displayed contains the following:

é Fault Symptom Code (FSC) - four character FSC code
é Mechanism - the drive that was involved
é Occurrences - number of times this FSC occurred
é Last Occurrence - date and time the FSC occurred

To display the FSC Log screen:

1. Select Monitor->FSC Log

The last 20 events detected by the library are displayed.

2. Click on an FSC code to display an explanation of the message.

Caution: Pressing Clear Log clears all the FSC entries in the library.

Tape Inventory

The Tape Inventory screen displays the location of one or more tapes in the physical library by:

é Element ID
é Label
é Media type

To display the Tape Inventory screen:

é Select Monitor->Tapes.

To view the physical location of the selected tapes on the cellmap:

1. Select two or more cartridges while holding down the <Shift> key.

2. Select Monitor->Cell Map to view the physical location of the tape cartridge(s) selected.

Maintenance

Diagnostics

Diagnostics allows you to clean a drive, as well as test the functionality of the following:

é Robotic hand assembly using Get-Put loops
é Drives through practice mounts and dismounts
é Robot by testing in a Demo mode

To display the Diagnostics screen:

é Select Maintenance->Diagnostics

To cancel an operation:

1. Click Stop.

2. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

To clean a drive:

1. Click Clean Drive.

2. Select the drive to clean and click in the Drive ID field.

3. Select the Drive ID.

4. Click Start.

5. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

The drive is cleaned at the next available cycle.

To test the function of the robotic hand assembly:

1. Click Get/Put.

2. Set the loop count.

This allows you to track Gets and Puts. A warning message is displayed informing you that the

library is unavailable for host operations. Any backups in progress, fail.

3. Click Start.

4. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

To test the drive where the diagnostic cartridge is mounted or dismounted from the selected drive:

1. Click Mount or D i smount .

2. Enter a specific tape drive where the cartridge is to be mounted or dismounted.

3. Click Start.

4. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

To test the function of the robot:

1. Click the Demo tab to simulate a tape library operation.
CAUTION: Audit update required: If DEMO MODE is interrupted, Get-Put Loop operations will

become disrupted, and cartridges may not be returned to their original locations. When
DEMO MODE completes, you must IPL to re-audit the library, and your backup
software applications . You must then notify the customer to update the host cartridge

database

2. Click Start.

3. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

Downloading a New Version of Code

Updated code can be downloaded from this screen. A reboot is necessary when the download is finished.

To display the Code Load screen:

1. Select Maintenance->Code Load.

2. Fill in the blank field provided with the filename of the code to be loaded.

This is the filename you entered during installation using the Java policy tool.

3. Click Load.

4. Select Maintenance->Reboot.

Note: It takes about 90 seconds to complete the download.
It is recommended that the download always be allowed to finish.

.

Note: Cancel should be used only in case of emergency.
If the Cancel button is selected during the process, the download will be immediately interrupted. This will

leave the Web-Based Library Administrator in an unstable and unpredictable state.

Generating Reports

This screen allows you to generate the following type of reports:

é Library
é Drive
é FSC
é Tape invent ory
é All

To genera t e a report:

1. Click Maintenance->Report.

2. Click the type of report.

3. Click Generate Report.

4. Optionally, save the report to a file by entering the name for the file and clicking Save. You can

then print the report at a later time.

5. Click Print to print the report immediately.

6. Click Close to close the generated report window.

Contacting HP Library Support

This screens allows you to connect to the HP Support Web Site.

To do this:

1. Click Maintenance->Support.

2. Click Support.

The HP Support web page is displayed.

Rebooting the Library

To reboot your library:

1. Select Maintenance->Reboot.

2. Click Reboot.

As the library comes up, the status will appear in the bottom bar as:

é Library Initializing
é Online

or

é Offline

The library must be rebooted after Configuration and/or after a Code Load.
During the initialization of a reboot, the physical configuration of the library (such as library type, number

of CAPS, drives, and panels) is checked. It may take several minutes to do this, depending on the library
configuration.

Statistics

Library Statistics

This screen provides the following library statistics for:

é Get and Put totals.
é Label
é Target
é Mount
é Miscellaneous (such as number of moves, resets, door opens, and empty reads)

To display the Library Statistics screen:

é Select STATS->LIBRARY

Drive Statistics

This screen provides the following drive statistics for the library:

é Element ID
é Serial number
é Row and column
é Mount and dismount
é Mount and dismount r etries

To display the Drive Statistics screen:

é Select STATS->DRIVES

To view all drives:

é Click All Drives button.

To view detailed information for a drive:

1. Select the drive.

2. Click Individual Drive button.

Cell Retry Statistics

These cell retry entries are only in cells that have problems (gets/puts):

é Element ID
é Number of gets and puts by element ID

To display the Cell Statistics screen:

é Select STATS->CELLS

Cleaning

This screen provides the following list of cleaning cartridge statistics by:

é Element ID
é Label
é Media type
é Usage count
é Expired status

To display the Cleaning Statistics screen:

é Select STATS->CLEANING

Configuration

Configuring a Library

The Library Configuration screen displays the code and hardware version, as well as the build level of the
code. You can also change the following library configuration information:

é Interface type (SCSI)
é Library location
é Date and time

To configure the library options:

é Click CONFIG->LIBRARY.

To configure the port address for SCSI:

1. Click the SCSI tab.

2. Select the SCSI Number.

3. Click Apply.

4. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

To configure the Library Location:

1. Click the Location tab.

2. Enter company address information.

3. Click Apply.

4. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

To configur e the Month/Date/Time:

1. Click the Date/Time tab and the Reload button.

2. Set the current month, date, and time.

3. Click Apply.

4. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

Configuring a Drive

To display configuration information for a drive:

1. Select CONFIG->DRIVES

2. Click to enable or disable Fast Load.

3. Optionally, click a drive to display the following information:

é Element ID
é Vendor
é Model (or media type)
é Interface (SCSI)

é ID
é Firmware version

To set the SCSI ID:

1. Click on the ID field and select the SCSI ID.

2. Click Apply.

3. Enter your library password and click OK.

Configuring the Network Address

The Network Address screen allows you to set:

é IP Address
é Subnet mask
é Gateway
é Library name
é SNMP agent or recipient

To add a network address:

1. Click CONFIG->NETWORK

2. Enter the IP Address or accept the default.

3. Enter the Subnet mask or accept the default.

4. Enter the Gateway or accept the default.

5. Enter the Library Name or accept the default.

6. Click Apply.

7. Enter your library password and click OK.

Note: You can have this field automatically populated with the password by clicking remember

password.

To enable the SNMP agent:

1. Click Enable button.

2. Enter the Port number or accept the default.

3. Enter the Community Name or accept the default.

4. Enter the Grace Period (in minutes) or accept the default.

5. Click Apply.

To change recipient information:

1. Click in the appropriate box.

2. Enter new information.

3. Click Apply.

To disable a recipient:

1. Select the Host.

2. Click Clear Recipient.

3. Click Apply.

To return to the Host’s original values:

é Click Set Recipient Defaults to return the Host values to the original values (if Apply has not

be pressed).

Troubleshooting

Troubleshooting

If tapes are not being successfully mounted, dismounted, entered or ejected, there are some ways you can
troubleshoot the problem with the Web-Based Library Administrator. The following are some examples:

é View the drive retry statistics in order to see the drive with the most retries, as well as the Element

ID, Row, and Column of the drive that is having the problem. To do this:

- Select STATS->DRIVES.
Sort the columns of information by selecting the desired heading, such as Mount. The number of

mount retries can be sorted in either ascending or descending order, by clicking the heading and
using the Up or Down triangle box. Once the sort is done, you will be able to see the drive with
the most retries, and the Element ID, Row, and Column of the drive that is having the problem.

é View the cell retry statistics and the Cellmap to diagnose a hardware problem with the robotics. To

do this:

- Select STATS->CELLS.
By sorting the Cell Retry Statistics columns and selecting the rows that show the highest

numbers of retries, you can then move to the Cellmap and those selected rows will appear as
selected cells in the Cellmap. If they are clustered together, it could be an indication of a
problem with the alignment or vision of the robot.

é View the Fault System Code (FSC) to determine if a field replaceable unit (FRU) may be causing

the error. To do this:

- Select Monitor->FSC LOG

FAQs

My error rate has increased dramatically

Q: My error rate has increased dramatically. Is there some way I can diagnose the cause?
A: There could be a hardware problem with the robotic arm. To verify:

1. Click STATS->CELLS for Cell Retry Statistics.

2. Select all the cells that have the highest Gets/Puts counts.

3. Click MONITOR->CELLMAP to view the cellmap.

The previously selected cells are highlighted.

High retry rate

Q: My Get/Put retry rates are high. What is causing this?
A: There could be a hardware problem with the robotic arm. To verify:

1. Click STATS->CELLS for Cell Retry Statistics.

2. Select all the cells that have the highest Gets/Puts counts.

3. Click MONITOR->CELLMAP to view the cellmap.

The previously selected cells are highlighted.

Glossary

CAP

The cartridge access port (CAP) is an assembly that allows you to enter or eject cartridges to or from the
library without interrupting normal library operations.

Cell

A slot in the tape library that is used to store a tape cartridge. The client software locates data cartridges by
panel, column, row, and cell.

Client

This is the communications from the library to the processor.

Community

Each SNMP managed object belongs to a community. A community is defined by a community name.
Once the community name is validated then agent or manager checks to see if sending address is permitted
or has the rights for the requested operation.

Control Path

The communication pathway that allows the client to request operations and status information of the
library.

Data Path

This communication pathway allows the drives to exchange data with the client.

Demo Loop

CAUTION: Audit update required: If DEMO MODE is interrupted, Get-Put Loop operations will

become disrupted, and cartridges may not be returned to their original locations. When
DEMO MODE completes, you must IPL to re-audit the library, and your backup
software applications . You must then notify the customer to update the host cartridge

database

é The Demo Mode (demonstration mode) tests the functionality of the robot.
é When the library is in demonstration mode, the hand unloads a cartridge from a storage cell,

rotates around the Z and theta axes, and load the cartridge back to a different storage cell.

é The maximum number of loops is 2,000.

To set the Demo loop, select:
MAINTENANCE->DIAGNOSTICS

Drive ID

The number that the library assigns the drive.
This is an internal number only and is shown for information only.

.

Drive SCSI ID

The SCSI address for the drive.

Drive States

Examples of valid drive states are:

Status Message Explanation
INIT Required You must initialize this drive.
Not Connected This drive is not connected to a SCSI bus.
Drive Empty There are no cartridges in this drive.
Unknown The library does not recognize the type of drive in this location.

Drive Type

Valid drive types are:

é DLT 8000
é 9840
é LTO Ultrium

Element ID

The element is a location or component inside the library.
The element ID (or address) directs the robotic arm. The robotic arm responds to the SCSI element ID (or

address).

Ethernet Address

An Ethernet address is a unique number that is pre-assigned to the library. This address cannot be changed.

Expired Status

Cleaning cartridges have a limited life span. After multiple uses, a cleaning cartridge must be replaced and
disposed of at your site.

Fast Load

Fast Load adjusts the robot’s timing during cartridge mount operations.
Valid choices are:

é Enabled:

When enabled, the robot loads a tape into a drive, and then immediately performs its next task. It

does not wait for the tape drive to complete its mounting cycle.

é Disabled:

When disabled, the robot waits at the drive location until the tape is fully mounted before

beginning its next task.

Note: Some client software does not support the Fast Load feature. Consult your System Administrator
before enabling this feature.

Firmware

The firmware is the embedded software in the drive.

FSC

The 4-digit alphanumeric Fault System Code (FSC) generated by functional or diagnostic software that may
directly or indirectly be used to indicate the field replaceable unit (FRU) which may be causing the error.

FSC Log

The Fault System Code (FSC) log is a list of library-generated messages, each of which relays a FSC and
the time and date of the occurrence.

The GUI displays the last 20 events recorded for a library or drive. Events recorded are not necessarily
errors.

Each entry includes the FSC, the drive affected, number of occurrences, and the date and time of the last
occurrence.

Gateway

The gateway is a device that connects two computer networks that use different protocols. It translates
between protocols so that computers on the connected networks can exchange data.

Get

A get is when the robotic hand unloads a cartridge from its storage cell.

Get-Put Loop

During the Get-Put loop, the hand loads and unloads a cartridge from a storage cell and places it into
another location. This tests the functionality of the hand assembly.

The maximum number of loops allowed is 20.

ID

The SCSI ID (SCSI address) assigns the devices on the SCSI bus a unique electronic label. This label
allows the client system to give instructions to a specific device.

é For UNIX workstations:

It is recommended that you use a dedicated SCSI client bus adapter. Valid entries are:

- 0 - 14 for wide SCSI adapters

- 0 - 6 for narrow SCSI ada pters

é For a SPARC:

Available addresses on the embedded system bus are 6, 5, 2, or 0 because the remaining addresses

are reserved for SUN peripherals.

é For IBM RISC System/6000 machines

Available addresses on the embedded system bus are 6, 5, 3, and 2.

IP Address

The Internet Protocol is a four-byte value that identifies a library and makes it accessible through a network.

Label

é Also called volser.
é Valid characters are A-Z, 0-9, # (crosshatch), or trailing blanks.
é Leading blanks are not permitted.

Library Name

This is the assigned name that maps to the Internet Protocol (IP) address for a library. The library name is
assigned by your system administrator.

Library Report

The library report function generates a report that consists of the following information:

é Library name
é Library serial number
é Number of CAPs in the library
é Number of panels in the library
é Number of drives
é Library status, such as Ready
é Revision information
é Network settings
é Device ID’s

Media Type

The valid media types are :

é DLT IV (DLT 8000)
é 9840
é LTO Ultrium1 (LTO Ultrium)

Mount/Dismount

During the Mount/Dismount, the tape is inserted in (mounted) and removed from (dismounted) from a drive
in order to test the functionality of the drive.

The maximum number of loops allowed is 200.

Position

A position is the cell location by panel, row, and column.

Put

A put is when the robotic hand loads a cartridge into a storage cell.

Reserved Cells

The cells in the library in which only cleaning cartridges, diagnostic cartridges, or swapped data cartridges
may reside. Only one of these cells is a swap cell.

Do not insert a data cartridge in a reserved cell, or the library will not see the cartridge.

Resets

A reset starts an initial microcode program load to a library.
During Resets (IPL), the library:

é initializes the robotic components
é audits any cartridges in the storage cells
é automatically verifies some configuration values, such as drive locations and drive types

A reset occurs when:

é The library is powered on
é The main door is opened
é The RESET button is pressed

Server

The server is a processor that runs an operating system and uses the library for data storage and retrieval.

SNMP

Simple Network Managment Protocol.
The SNMP protocol contains the following:

é Each SNMP managed object belongs to a community. A community is defined by a community

name. Once the community name is validated then agent or manager checks to see if sending
address is permitted or has the rights for the requested operation.

é A NMS (Network Managment station) may belong to multiple communities .
é Each SNMP message consists of three components

- version number

- community name

- data

Sorting Capability

Columns of information in each screen with a table can be sorted in ascending or descending order. For
example:

Monitor->FSC Log
Sort the columns of information by selecting the desired heading, such as Occurrences. The number of

Occurrences can be sorted in either ascending or descending order, by clicking the heading and using the
Up or Down triangle box. Once the sort is done, you will be able to easily view the highest number of
occurrences of specific FSC’s, the mechanism on which they occurred, and when they occurred.

Storage Cell

A location where data cartridges are kept in the library. The client software locates data cartridges by panel,
column, row, and cell.

Subnet Mask

The subnet mask is a four-byte notation that resolves routing with a network. The subnet separates a single
physical network into multiple logical networks for easier routing within your network.

The subnet mask field identifies the library on one of the subnets. You must get this address from your
administrator.

Example: 255.255.254.0
To change the subnet mask, select:
CONFIG->NETWORK

Swap Cell

The cell among the reserved cells into which the robot might temporarily place a data cartridge.

Usage Count

The number of times the cleaning cartridge has been used since it was installed in the library.

Vendor

Manufacturer of the drive.

Volser
The volume serial label (VOLSER) is an alphanumeric label used by client software to identify a

volume, and sometimes the tape contents.

• Also called tape label.

• Valid characters are A-Z, 0-9, # (crosshatch), or trailing blanks.

• Leading blanks are not permitted.

Location ID
The cell location by panel, row, and column.

Target
The cell location by panel, row, and column.

Threshold
The number of times to use the cleaning cartridge before the library expires it.