HP StoreServ 7000 User Manual
HP 3PAR StoreServ 7000 Storage SmartStart
1.1.1 Software User's Guide
This document provides the information needed to use HP 3PAR SmartStart to install and configure HP 3PAR StoreServ 7000
Storage systems.
HP Part Number: QR482-96124
Published: April 2013
© Copyright 2012–2013 Hewlett-Packard Development Company, L.P.
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Acknowledgements
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Contents
I Using SmartStart to Configure Storage............................................................5
Welcome..................................................................................................6
1 Prepare to Configure...............................................................................7
FAQ...................................................................................................................................9
2 Setting Up the Service Processor.............................................................10
Accessing the Service Processor Setup Wizard.......................................................................10
Configuring Service Processor Networking............................................................................11
Configuring Remote Support................................................................................................11
Configuring Your Time Zone................................................................................................12
Changing Passwords..........................................................................................................12
Troubleshooting.................................................................................................................12
Troubleshooting the Connection to the Service Processor.....................................................12
Troubleshooting Duplicate IP Address Issues......................................................................12
Troubleshooting “Page Not Found” IP Address Issues.........................................................13
3 Setting Up the HP 3PAR StoreServ Storage System.....................................14
Locating the Serial Number.................................................................................................14
Configuring Networking.....................................................................................................15
Configuring Your Time Zone................................................................................................15
Changing the HP 3PAR StoreServ Storage System Password.....................................................15
Monitoring Setup Progress..................................................................................................15
Continuing SmartStart Setup................................................................................................16
Troubleshooting: Adding the Storage System to the Service Processor...................................16
Setting Up Local Notification..........................................................................................16
Validating Remote Support..................................................................................................16
Troubleshooting System Setup..............................................................................................17
Collecting SmartStart Log Files........................................................................................17
Collecting Service Processor Log Files..............................................................................17
Contacting HP Support about System Setup......................................................................18
Verifying the HP 3PAR OS on the Service Processor...........................................................18
4 Connect to the HP 3PAR StoreServ 7000 Storage System...........................19
5 Configure the Hosts...............................................................................20
Configure the Fibre Channel Host.........................................................................................22
Introduction to Configuring the Fibre Channel Host............................................................22
Connect to the Fibre Channel Host System........................................................................22
Validate the Fibre Channel HBA Setup on the Host............................................................22
Validate the Fibre Channel Connection............................................................................23
Configure Multipath I/O (MPIO).....................................................................................23
Install and Start Host Explorer.........................................................................................23
Summary: Fibre Channel Host Configuration.....................................................................24
Configure the iSCSI Host.....................................................................................................24
Introduction to Configuring the iSCSI Host........................................................................24
Connect to the iSCSI Host System....................................................................................24
Configure Multipath I/O (MPIO).....................................................................................24
Start the iSCSI Initiator...................................................................................................25
Configure the iSCSI Port.................................................................................................25
Configure the iSCSI Target..............................................................................................25
Install and Start Host Explorer.........................................................................................26
Summary: iSCSI Host Configuration.................................................................................26
Contents 3
6 Configure Storage................................................................................27
Create Hosts.....................................................................................................................28
Welcome to the Create Host Wizard...............................................................................28
Host Settings................................................................................................................29
Fibre Channel Settings...................................................................................................29
iSCSI Settings...............................................................................................................30
Summary.....................................................................................................................30
Create Virtual Volumes.......................................................................................................30
Welcome to the Create Virtual Volumes Wizard................................................................30
Configure Virtual Volume...............................................................................................31
Policies and Geometry...................................................................................................32
Summary.....................................................................................................................32
Export Virtual Volumes........................................................................................................32
Welcome to the Export Virtual Volumes Wizard................................................................32
Export.........................................................................................................................32
Summary.....................................................................................................................33
Add Virtual Volumes to Windows.........................................................................................33
Introduction to Adding Virtual Volumes to Windows...........................................................33
Connect to the Host.......................................................................................................33
Add Virtual Volumes to Windows....................................................................................33
Summary: Add Virtual Volumes to Windows Wizard.........................................................34
7 Install the HP 3PAR Management Console................................................35
II Understanding Storage..............................................................................36
8 Storage Software Components...............................................................37
9 Hosts..................................................................................................40
Creating and Removing Hosts..............................................................................................40
Host Personas....................................................................................................................40
The Host Explorer Software Agent........................................................................................40
10 CPGs................................................................................................42
11 Virtual Volumes...................................................................................43
Virtual Volume Types..........................................................................................................43
Physical Copies.................................................................................................................44
Virtual Copies...................................................................................................................44
12 Exporting Virtual Volumes....................................................................46
VLUN Templates and Active VLUNs......................................................................................46
13 RAID.................................................................................................47
RAID Types.......................................................................................................................47
14 User Roles and Rights..........................................................................48
15 Managing Storage..............................................................................49
III Additional Resources................................................................................50
16 Additional Resources...........................................................................51
17 Support and Other Resources...............................................................53
Contacting HP...................................................................................................................53
HP 3PAR documentation.....................................................................................................53
Typographic conventions.....................................................................................................56
HP 3PAR branding information............................................................................................56
18 Documentation feedback......................................................................57
Glossary....................................................................................................58
4 Contents
Part I Using SmartStart to Configure Storage
configure your HP 3PAR StoreServ 7000 Storage system.
NOTE: If you are not familiar with HP 3PAR storage systems,
HP highly recommends you read this short introduction.
“Prepare to Configure” (page 7)1. Gather the information you’ll need to use SmartStart to
Part II “Understanding Storage”2. Learn more about how HP 3PAR storage systems work.
3. Set up the Service Processor and the HP 3PAR StoreServ 7000
Storage system.
4. Connect to your new storage system
connections.
Windows 2008 R2 server host systems.
storage and access additional features and functionality.
“Setting Up the Service Processor” (page 10)
“Setting Up the HP 3PAR StoreServ Storage System” (page 14)
“Connect to the HP 3PAR StoreServ 7000 Storage System” (page
19)
“Configure the Hosts” (page 20)5. Configure Fibre Channel host connections or iSCSI host
“Configure Storage” (page 27)6. Create storage, and add the ability to use virtual volumes on
“Install the HP 3PAR Management Console” (page 35)7. Install the HP 3PAR Management Console in order to manage
Welcome
Welcome to HP 3PAR SmartStart for HP 3PAR StoreServ 7000 Storage systems.
SmartStart helps you configure your new:
• HP 3PAR StoreServ 7200 Storage system
• HP 3PAR StoreServ 7400 Storage system
NOTE: If you are setting up multiple HP 3PAR StoreServ 7000 Storage systems, be sure to set
up each storage system completely before starting to set up the next storage system.
SmartStart can take up to one minute to open.
Navigating SmartStart
Use the links in the SmartStart navigation pane to access each configuration step in the order
presented.
Each configuration step displays in the information pane the substeps or options necessary to
complete that step of the configuration.
NOTE: SmartStart might at times display a progress bar for up to 10 minutes while completing
operations. The progress bar dialog does not enable you to cancel the operation because doing
so can lead to unpredictable results and interrupt normal functionality.
Accessing Online Help
To view online help:
• Press F1
• Select Help > Online Help
6
1 Prepare to Configure
Prerequisites
CAUTION: You must complete the setup tasks detailed in the HP 3PAR StoreServ 7000 Storage
Installation Guide before using SmartStart to configure your system.
To access the HP 3PAR StoreServ 7000 Storage Installation Guide, go to the HP 3PAR StoreServ
Storage site and click the Support link for your product:
http://www.hp.com/go/3par
CAUTION: A DHCP network is required to setup a virtual service processor or SmartStart will
fail to complete.
NOTE: The service processor and StoreServ must be on the same subnet.
Before you configure your new HP 3PAR StoreServ 7000 Storage system:
• Verify the following setup tasks are complete, as described in the HP 3PAR StoreServ 7000
Storage Installation Guide:
◦ All components are installed.
◦ If you are using a Virtual Service Processor, the system time must be set to the correct
time of day on the ESXi Host.
7
◦ The HP 3PAR storage system setup is verified, the storage system is powered on, and the
LEDs are functioning correctly.
◦ Either the physical Service Processor is installed and powered on, and you have assigned
an IP address; or the virtual Service Processor (VSP) is installed and connected, and you
have determined the temporary IP address.
• Make sure you have:
Administrative access to the Windows host systems you are configuring
◦
If you are planning to configure a remote host system (a machine other than the machine
into which you inserted the SmartStart media), you must be able to use the same ID and
password to gain administrator access to both the system running SmartStart (the local
host) and the remote host.
◦ Rights to configure storage
To configure storage, your user account on the HP 3PAR storage system must be assigned
either a Super or Edit role, or be granted these rights: host_create, vv_create, and
vlun_create.
◦ HP 3PAR storage system and Service Processor information necessary for initialization
and configuration
For more information, see your completed Storage System Software Installation Checklist
from the HP 3PAR StoreServ 7000 Site Planning Manual.
Service Processor information:
– The Service Processor IP address, subnet mask, and gateway IP address
For more information on determining the temporary IP address and assigning the
permanent IP address, see the HP 3PAR StoreServ 7000 Storage Installation Guide.
– Hostname to assign
– DNS settings (if applicable)
– Proxy server settings (if applicable)
– New password to assign to the username for the two system setup wizards (setupusr)
– New password to assign to the username for the Service Processor (3parcust)
NOTE: Passwords for setupusr and 3parcust usernames must be between 7 and 32
characters in length and can consist of alphanumeric characters and the following special
characters: period (.), plus (+), dash(-), equal (=), and forward slash (/).
HP 3PAR StoreServ Storage system information:
– Storage system serial number
This 7-digit number is located on the back of your HP 3PAR StoreServ Storage system
next to the power switch for the node enclosure power cooling module (PCM1), and
begins with 16 (e.g., 1624635). “Locating the Serial Number” (page 14)
– Storage system name
– IP address (IPv4 only)
– Subnet mask
– Gateway IP address
– New password to assign to the username for the storage system (3paradm)
8 Prepare to Configure
FAQ
NOTE: Passwords for 3paradm username may include all printable characters between
6-8 characters in length.
CAUTION: Do not run more than one instance of SmartStart on the same host system. Running
multiple instances of SmartStart can cause resource conflicts and operating errors.
About Storage
Learn more about how storage works on your new HP 3PAR storage system before you begin to
use SmartStart to install and set up your HP 3PAR StoreServ 7000 Storage system:
Part II “Understanding Storage”
1 What is HP 3PAR SmartStart?
HP 3PAR SmartStart is an installation wizard for your HP 3PAR StoreServ 7000 Storage systems.
SmartStart enables you to:
• Initialize the HP 3PAR Service Processor
• Initialize the HP 3PAR StoreServ 7000 Storage system
• Configure FC and iSCSI host connections
• Configure and begin data storage
• Install the HP 3PAR Management Console, which you can use to manage storage and
create new storage after installation is complete
2 Can I use HP 3PAR SmartStart with Windows?
Yes. You can use HP 3PAR SmartStart with Windows 2008 R2.
3 Can I use HP 3PAR SmartStart with servers running other operating systems?
Not in this release. Refer to the HP 3PAR StoreServ 7000 Storage Installation Guide.
4 Can I use HP 3PAR SmartStart to configure other HP 3PAR StoreServ Storage systems?
Not in this release.
5 Can I use HP 3PAR SmartStart with Windows 2008 R2 servers connected by Fibre Channel?
Yes. You can use HP 3PAR SmartStart to set up Fibre Channel connections.
6 Can I use HP 3PAR SmartStart with Windows 2008 R2 servers connected by iSCSI?
Yes. You can use HP 3PAR SmartStart to set up iSCSI connections.
7 Do I need to configure the hosts by inserting the SmartStart media into each and every one of
the Windows 2008 R2 hosts?
No. You can insert the SmartStart media into a Windows 2008 R2 server and use SmartStart
to remotely configure other Windows 2008 R2 servers as hosts.
8 Where can I find help and support for HP 3PAR SmartStart?
HP 3PAR SmartStart includes online help. To access online help:
• Press F1
• Select Help > Online Help
You can also find storage-related information at:
http://www.hp.com/storage
FAQ 9
2 Setting Up the Service Processor
Use SmartStart wizard Step 2, Set up systems, to set up the Service Processor and the HP 3PAR
StoreServ Storage system. You only need to set up the Service Processor and the storage system
once per each new HP 3PAR storage system.
NOTE: After you have completed Service Processor setup, the Service Processor Setup wizard
does not enable you to re-enter the wizard. To modify Service Processor settings, use Service
Processor Onsite Customer Care (SPOCC).
You must set up the Service Processor before you can set up the HP 3PAR StoreServ Storage system.
The Service Processor enables you to perform administrative and diagnostic tasks.
To set up and configure the Service Processor:
1. Verify the Service Processor is on.
2. Click the Set up the Service Processor link in SmartStart wizard Step 2, Set up systems.
Accessing the Service Processor Setup Wizard
1. In the IP Address text box:
• If you are setting up a virtual Service Processor (VSP), enter the temporary IP address for
this VSP.
• If you are setting up a physical Service Processor, enter the permanent IP address you
assigned in the Service Processor IP Setup wizard.
10 Setting Up the Service Processor
For more information on determining the temporary IP address or assigning the Service
Processor IP address, see the HP 3PAR StoreServ 7000 Storage Installation Guide.
2. In the User name text box, enter setupusr.
You do not need to enter a password for setupusr to access this wizard for the first time.
3. Click OK.
Troubleshooting Access
If you are unable to access the Service Processor Setup wizard, collect the relevant log files and
contact HP support. For more information, see “Troubleshooting System Setup” (page 17).
Configuring Service Processor Networking
1. Enter the Service Processor ID (SP ID). Your SP ID is:
SP000<serial number on your storage system>
• SP000 is “SP” plus three zeros.
• The serial number on your HP 3PAR StoreServ Storage system is the 7-digit number located
on the back of the storage system next to the power switch for the node enclosure power
cooling module (PCM1). The serial number on HP 3PAR StoreServ 7000 Storage systems
begins with 16 (e.g., 1612345).
In this example, the SP ID would be: SP0001612345
2. In the IP Address, Subnet Mask, and Gateway text boxes:
• If you are setting up a VSP, you must enter the permanent IPv4 address you want to assign
to this VSP.
CAUTION: Be sure to enter the permanent SP IP address. If you continue to use the
temporary SP IP address, you might prevent additional system setups.
• If you are setting up a physical Service Processor, the IP address fields display the
permanent IP address you assigned in the Service Processor IP Setup wizard.
For more information on determining and assigning the Service Processor IP address, see the
HP 3PAR StoreServ 7000 Storage Installation Guide.
3. To complete the SP Networking step, enter the relevant information in your completed Storage
System Software Installation Checklist from the HP 3PAR StoreServ 7000 Site Planning Manual.
Configuring Remote Support
Remote Support enables HP to proactively provide you the best possible support for your HP 3PAR
StoreServ Storage system, including:
• Timely remote service
• Remote online software updates
• Accelerated troubleshooting and issue resolution
Remote Support securely sends diagnostic information such as system health statistics, configuration
data, performance data, and system events to HP 3PAR Central. These diagnostics are required
for HP to perform fault detection and analysis on your HP 3PAR StoreServ Storage system that help
maximize your storage availability.
All remote communications are encrypted and transferred securely to HP 3PAR Central, and no
customer application data is ever transferred. No other business information is collected, and the
data is managed according to HP’s Data Privacy policy. For more information, see:
http://www8.hp.com/us/en/privacy/privacy.html
Configuring Service Processor Networking 11
1. Enter proxy server settings, if applicable.
2. To mask identifying information in all Service Processor log files, select the Make contents of
Service Processor log files anonymous checkbox in the Advanced group box.
When you anonymize log files, the Remote Support process replaces object names in log files
(such as “TopSecretVirtualVolume”) with meaningless sequential labels (such as “VVnnn”).
3. Click Next to continue the Service Processor configuration. This wizard will enable Remote
Support upon completion.
Configuring Your Time Zone
To configure the time zone, select your continental region (Africa, America, Antarctica, Arctic,
Asia, Atlantic, Australia, Europe, Indian, Pacific) and the city or country closest to you from the
drop-down lists.
NOTE: The time zones used in this wizard are based on the time zones listed in the tz database,
also known as the zoneinfo database or IANA Time Zone Database.
Changing Passwords
• Enter a new, secure password for the user setupusr.
You will be prompted to apply these settings for setupusr in an upcoming step to enter the
username and new password credentials to access the Storage System Setup wizard and set
up your HP 3PAR StoreServ Storage system. The setupusr account is used only for the initial
system setup to access the SP from the setup wizards.
• Enter a new, secure password for the username for the Service Processor Onsite Customer
Care (SPOCC) (3parcust).
NOTE: Passwords for setupusr and 3parcust usernames must be between 7 and 32 characters
in length and can consist of alphanumeric characters and the following special characters: period
(.), plus (+), dash(-), equal (=), and forward slash (/).
NOTE: To reset a password for the Service Processor, log into SPOCC. If you have lost all Service
Processor passwords and are unable to log into SPOCC, you must reimage the Service Processor.
Troubleshooting
Troubleshooting the Connection to the Service Processor
If the Check Your Connection dialog appears during the setup process in Service Processor Setup
wizard Step 7, Apply Settings, the Service Processor Setup wizard might be unable to connect to
the Service Processor.
Verify:
• Your browser is still connected to the network.
• The Service Processor is powered on.
• The Service Processor is connected to the network.
When the Service Processor Setup wizard reconnects to the Service Processor, the Check Your
Connection dialog automatically disappears and the setup process automatically resumes.
Troubleshooting Duplicate IP Address Issues
If the wizard cannot configure the permanent IP address you entered because it is already in use:
1. Click Stop to stop the Apply Settings process and return to the Service Processor Setup wizard.
2. Click the Prev button until you reach Step 2: SP Networking.
12 Setting Up the Service Processor
3. Determine an available IPv4 address to use for the Service Processor and enter that IP address
in the IP Address text box.
4. Click the Next button until you return to Step 7: Apply Settings. (You do not need to re-enter
any other Service Processor settings.)
The wizard will automatically begin to apply the settings again.
Troubleshooting “Page Not Found” IP Address Issues
If the Service Processor displays a Page Not Found or similar message, the permanent Service
Processor IP address you entered is not a valid address. You must set up the Service Processor
again.
• If you are using a physical Service Processor:
Return to the Set IP Address wizard and set up a new, valid IP address. For more
1.
information, see the HP 3PAR StoreServ 7000 Storage Installation Guide.
To access the HP 3PAR StoreServ 7000 Storage Installation Guide, go to the HP 3PAR
StoreServ Storage site and click the Support link for your product:
http://www.hp.com/go/3par
2. Use the new permanent IP address to restart the Service Processor Setup wizard. For more
information, see “Setting Up the Service Processor” (page 10).
3. Proceed through the Service Processor Setup wizard, re-entering your Service Processor
settings. (The Service Processor ID is already set; you do not need to reset the ID.)
• If you are using a virtual Service Processor:
1. Use the temporary SP IP address to restart the Service Processor Setup wizard. For more
information, see “Setting Up the Service Processor” (page 10).
2. Proceed through the Service Processor Setup wizard, re-entering your Service Processor
settings. (The Service Processor ID is already set; you do not need to reset the ID.)
Troubleshooting 13
3 Setting Up the HP 3PAR StoreServ Storage System
You must initialize the HP 3PAR StoreServ Storage system before you can configure the storage
system. The Storage System Setup wizard verifies your HP 3PAR storage system configuration,
initializes the storage system, and runs initialization tests on the storage system.
To set up and configure the HP 3PAR storage system:
1. Verify the Service Processor is on the same subnet of the network as the HP 3PAR StoreServ
7000 Storage system you are setting up.
2. Click the Set up the Storage System link in SmartStart wizard Step 2, Set up systems.
3. Enter the permanent Service Processor IP address. For more information on Service Processor
IP addresses, see the HP 3PAR StoreServ 7000 Storage Installation Guide.
4. Enter the username setupusr.
5. Enter the password for setupusr you created in the Service Processor Setup wizard.
Troubleshooting Access
If you are unable to access the Storage System Setup wizard, collect the relevant log files and
contact HP support. For more information, see “Troubleshooting System Setup” (page 17).
Locating the Serial Number
The 7-digit storage system serial number is located on the back of your HP 3PAR StoreServ Storage
system next to the power switch for the node enclosure PCM, and begins with 16 (e.g., 1612345).
14 Setting Up the HP 3PAR StoreServ Storage System
Figure 1 StoreServ Serial Number
Configuring Networking
Enter the name and IP address information for your new HP 3PAR StoreServ Storage system.
For more information, see your completed Storage System Software Installation Checklist from the
HP 3PAR StoreServ 7000 Site Planning Manual.
Configuring Your Time Zone
You can:
• Copy the time zone settings from the Service Processor to the HP 3PAR StoreServ Storage
system
• Enter a specific date and time
• Use the date and time settings on your NTP server, if applicable
• Select your continental region (Africa, America, Antarctica, Arctic, Asia, Atlantic, Australia,
Europe, Indian, Pacific) and the city or country closest to you from the drop-down lists that are
based on the tz database
Changing the HP 3PAR StoreServ Storage System Password
Enter a new, secure password for the user 3paradm.
You will use this username and password to access your new HP 3PAR StoreServ Storage system.
NOTE: Passwords for 3paradm username may include all printable characters between 6-8
characters in length.
Monitoring Setup Progress
The Setup system volumes operation in the Progress step can continue for up to 40 minutes before
the wizard displays a progress indicator. Do not attempt to cancel out of the wizard during the
Progress step.
Configuring Networking 15
Continuing SmartStart Setup
After the Storage System Setup wizard initializes the HP 3PAR StoreServ Storage system:
1. Click Finish in the Setup Progress and Results step to exit the Storage System Setup wizard.
NOTE: The wizard continues to run tests in the background after you have exited the Storage
System Setup wizard. If these tests discover any issues, the HP 3PAR Management Console
will display details in the Alert tab relevant to the issue.
• To install the Management Console, go to SmartStart wizard Step 6, Install the
Management Console.
• For more information on Alerts, start the Management Console and open the HP 3PAR
Management Console Online Help.
2. Set up Local Notification. For more information, see “Setting Up Local Notification” (page
16).
3. Validate Remote Support setup. For more information, see “Validating Remote Support” (page
16).
4. Continue to SmartStart wizard Step 3, Connect to the storage system.
Troubleshooting: Adding the Storage System to the Service Processor
If the wizard is not able to successfully add your HP 3PAR StoreServ 7000 Storage system to the
Service Processor, use the SPmaint module in SPOCC to add the storage system (using the “Add
New InServ” option) to your Service Processor.
For more information, see the HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s
Guide. To access this document, go to the HP 3PAR StoreServ Storage site and click the Support
link for your product:
http://www.hp.com/go/3par
Setting Up Local Notification
To set up Local Notification: Local Notification configures your HP 3PAR StoreServ Storage system
to email you alerts as issues occur (for example, a CPG becomes low on space, a disk drive fails,
and so on).
1. Enter your Service Processor network address.
2. Click Setup.
3. Click Enable Local Notification. (Note that a mailhost must also be configured in order to
completely enable Local Notification.)
For more information about Local Notification setup, see the HP 3PAR Service Processor Onsite
Customer Care (SPOCC) Online Help. For more information about alerts, see the HP 3PAR
Management Console Online Help.
Validating Remote Support
Remote Support validation is done as a part of the Service Processor setup. If you need to re-run
the Remote Support validation, you can use the SPmaint module in HP 3PAR Service Processor
Onsite Customer Care (SPOCC).
1. Log into SPOCC (https://<SP IP>) using the 3parcust username.
2. Click SPmaint→Network Configuration→Test 3PAR Secure Service Collector Server.
3. Verify that SPOCC displays Connectivity test to HP 3PAR Secure Service Collector Server
successful.
4. Verify that the Service Processor is transferring files successfully:
16 Setting Up the HP 3PAR StoreServ Storage System
a. Click Home to return to the SPOCC home page.
The Transfer Status entry indicates the overall status of SP file transfer.
b. To access the SP File Transfer Monitor, click Transfer Status.
c. Verify that SP file transfer is successful:
• The Last transfer status entry should include information about the last SP transfer,
including the date and time and a status of Ok.
• The Number of files on transfer queue and retry queue should be 0 (zero), which
indicates the SP is currently able to pass files to the transport layer.
• The Service Processor upload queue and SSAgent upload queue show the number
of files in the queue and should display the date, time, and filename of the most
recent file to start uploading.
If this queue becomes long, the Service Processor is encountering transfer issues. To
remedy the situation, contact HP support. For more information, see “Troubleshooting
System Setup” (page 17).
The SP File Transfer Monitor refreshes every 15 seconds.
For more information, see the HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s
Guide.
For more information about Remote Support, see “Configuring Remote Support” (page 11).
Troubleshooting System Setup
If you are unable to access the Service Processor Setup wizard, the Service Processor, or the
Storage System Setup wizard:
1. Collect the SmartStart log files.
2. Collect the Service Processor log files.
3. Contact HP support and request support for your StoreServ 7000 Storage product.
Collecting SmartStart Log Files
To collect the SmartStart log files for HP support, zip all the files in this folder:
C:\Users\<username>\SmartStart\log
NOTE: You can continue to access the SmartStart log files in the Users folder after you have
removed SmartStart from your system.
Collecting Service Processor Log Files
To collect the Service Processor log files for HP support:
1. Connect to Service Processor Onsite Customer Care (SPOCC). To do so, enter the SP IP address
in a browser.
2. From the navigation pane, click Files.
3. Click the folder icons for files > syslog > apilogs.
4. In the Action column, click Download for each log file:
5. Zip the downloaded log files.
Service Processor setup logSPSETLOG.log
HP 3PAR StoreServ Storage system setup logARSETLOG.system_serial_number.log
General errorserrorLog.log
Troubleshooting System Setup 17
Contacting HP Support about System Setup
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP about accessing the Service Processor Setup wizard or the Storage System
Setup wizard, collect the following information:
• SmartStart log files
• Service Processor log files
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
When you contact HP, specify that you are requesting support for your StoreServ 7000 Storage
product.
Verifying the HP 3PAR OS on the Service Processor
To check the version of the HP 3PAR OS installed on your Service Processor, use the SPmaint
module in SPOCC to display the SP version.
1. Log into SPOCC (https://<SP IP>) using the 3parcust account.
2. Click SPmaint > SP Control/Status.
3. Click Display SP Version.
4. Click Finish to exit the Service Processor Setup wizard.
5. Return to the SmartStart wizard.
For more information, see the HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s
Guide. To access this document, go to the HP 3PAR StoreServ Storage site and click the Support
link for your product:
http://www.hp.com/go/3par
18 Setting Up the HP 3PAR StoreServ Storage System
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