HP Spectre x360 13 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2017
Document Part Number: 937444-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your computer ............................................................................................................................................................. 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................... 9
TouchPad ............................................................................................................................................................... 9
Lights ................................................................................................................................................................... 10
Speakers ............................................................................................................................................................. 11
Special keys ........................................................................................................................................................ 12
Bottom ..................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 14
Labels ....................................................................................................................................................................................... 14
Computer major components .............................................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................................... 22
4 Removal and replacement preliminary requirements ..................................................................................................................... 24
Tools required ......................................................................................................................................................................... 24
Service considerations .......................................................................................................................................................... 24
Plastic parts ........................................................................................................................................................ 24
Cables and connectors ..................................................................................................................................... 24
Drive handling .................................................................................................................................................... 25
Grounding guidelines ............................................................................................................................................................. 26
Electrostatic discharge damage ...................................................................................................................... 26
Packaging and transporting guidelines ..................................................................................... 27
Workstation guidelines ............................................................................................ 27
5 Removal and replacement procedures .............................................................................................................................................. 29
Component replacement procedures ................................................................................................................................. 29
Bottom cover ...................................................................................................................................................... 29
Battery ................................................................................................................................................................. 31
Solid-state drive ................................................................................................................................................ 33
v
Fingerprint reader module ............................................................................................................................... 34
Fans ..................................................................................................................................................................... 35
Infrared sensor board cable ............................................................................................................................. 37
Infrared sensor board ....................................................................................................................................... 38
Audio jack board cable ...................................................................................................................................... 39
Rear speakers .................................................................................................................................................... 40
Display assembly ............................................................................................................................................... 41
Front speakers ................................................................................................................................................... 44
TouchPad cable .................................................................................................................................................. 37
TouchPad ............................................................................................................................................................ 38
Card reader board cable ................................................................................................................................... 49
Card reader board ............................................................................................................................................. 38
System board ..................................................................................................................................................... 51
Heat sink ............................................................................................................................................................. 54
Audio jack board ................................................................................................................................................ 56
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 58
Starting Setup Utility (BIOS) .................................................................................................................................................. 58
Updating Setup Utility (BIOS) ................................................................................................................................................ 58
Determining the BIOS version ......................................................................................................................... 58
Downloading a BIOS update ............................................................................................................................ 59
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 60
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 61
8 Specications .......................................................................................................................................................................................... 62
9 Backing up, restoring, and recovering ................................................................................................................................................. 63
Creating recovery media and backups ................................................................................................................................ 63
Using HP Recovery media (select products only) ......................................................................................... 63
Using Windows tools ......................................................................................................................................... 64
Using the HP Cloud Recovery Download Tool (select products only) ....................................................... 65
Restore and recovery ............................................................................................................................................................ 65
Recovering using HP Recovery Manager ....................................................................................................... 65
What you need to know before you get started ...................................................................... 65
Using the HP Recovery partition (select products only) ......................................................... 66
Using HP Recovery media to recover ......................................................................................... 67
Changing the computer boot order ........................................................................................... 67
Removing the HP Recovery partition (select products only) ................................................. 67
vi
10 Power cord set requirements ............................................................................................................................................................ 68
Requirements for all countries ............................................................................................................................................ 68
Requirements for specic countries and regions ............................................................................................................. 68
11 Recycling ............................................................................................................................................................................................... 70
Index ............................................................................................................................................................................................................. 71
vii
viii
1 Product description
Category Description
Product Name HP Spectre x360 13 Convertible PC (model numbers 13-ae000 through 13-ae099)
Processors Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0-MB L3 cache, 15-
W)
Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz, 6.0-MB L3 cache, 15-W)
Chipset Integrated with soldered-on-circuit (SoC)
Graphics Internal graphics:
Intel ultra high-denition (UHD) Graphics 620
Support for DX12, HD decode, and high-denition multimedia interface (HDMI)
Panel
Memory On-board system memory, non-customer-accessible/non-upgradable
Storage Support for the following solid-state drives:
●
13.3-in, UHD, white light-emitting (WLED), BrightView (3840×2160), uslim-at (2.0-mm panel, 2.2-mm
panel PCA) UWVA, eDP+PSR, narrow bezel, 340 nits, 72% color gamut, 16:9 ultra wide aspect ratio
TouchScreen display assembly with direct bonding, ush glass, and multitouch enabled
●
13.3-in, full high-denition (FHD), WLED, BrightView (1920×1080), uslim-at (2.0-mm panel, 2.2-mm
panel PCA) UWVA, eDP+PSR, narrow bezel, 300 nits, 72 % calor gamut, 16:9 ultra wide aspect ratio
TouchScreen display assembly with direct bonding, ush glass, and multitouch enabled
●
13.3-in, FHD, WLED, AntiGlare (1920×1080), uslim-at UWVA, eDP 1.3, narrow bezel, 300 nits, 72 % calor
gamut, 16:9 ultra wide aspect ratio TouchScreen display assembly with direct bonding, ush glass,
multitouch enabled, and privacy screen
Support for active stylus
Support for LPDDR3-2133 dual channel
Support for 16384-MB (256-MB × 32 × 4 × 4 pieces) and 8192-MB (256-MB × 16 × 4 × 4 pieces) congurations
●
2-TB, M.2 2280/DS, SATA-3, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory
Express (NVMe) solid-state drive with triple level cell (TLC)
●
1-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
●
512-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
●
360-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
●
256-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
●
128-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Audio:
Bang & Olufsen
Bang & Olufsen Audio Control
Support for quad speakers
Support for HP Audio Boost 2.0 (with discrete amplier)
1
Category Description
Audio and video
(continued)
Sensors Accelerometer + Gyroscope + eCompass
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
External media cards Micro-Secure Digital (SD®) media reader slot
Ports
Camera:
HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.0,
wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second
Support for Windows Hello
Microphones:
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression software
Support for Watchdog function
Support for voice recognition
Accelerometer IC
Dual PCIe WLAN antennas built into display assembly
Support for Intel Dual Band Wireless-AC 8265 802.11AC 2×2 WiFi + BT 4.2 Combo Adapter (non-vPro)
WLAN format
Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
USB Type-A 3.1 Gen 1 port (1 port) with support for HP Sleep and Charge
●
USB Type-C port 3.1 Gen 2 (2 ports) with Thunderbolt™ Gen 3 technology supporting the
following functions:
–
Power delivery
–
Data transfer
–
DisplayPort 1.2
–
HP Sleep & Charge
Keyboard/
pointing devices
Power requirements Support for a 3-cell, 60-WHr, Li-ion battery
Security Trusted platform module 2.0 (TPM, discrete)
Operating system Preinstalled: Windows 10 and Windows 10 Professional
2 Chapter 1 Product description
Full-size, backlit, island-style keyboard in dark ash silver, natural silver, and pale rose gold nishes
TouchPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support Windows 8 Modern TrackPad gestures
●
Taps enabled as default
Support for 65-W AC adapter (non-PFC, RC, USB-C, 3-pin)
Support for a 1.00-m power cord with a C5 connector
Fingerprint reader
2nd-factor authentication (U2F)
Category Description
Operating system
(continued)
Serviceability End user replaceable part: AC adapter
For APJ SEAP market: SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus
For China market: CPPP Windows 10 Home Language Edition and CPPP Windows 10 Home High-End China
Language Edition
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL
3
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Getting to know your computer
Right side
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password logon.
▲ To use the ngerprint reader, swipe your nger on the
ngerprint reader.
(3) AC adapter and battery light
(4) USB Type-C power connector and Thunderbolt
ports with HP Sleep and Charge (2)
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and the battery
has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Connect AC adapters that have a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may
be required.
NOTE: Your computer may also support a Thunderbolt
docking station.
Right side 5
Left side
Component Description
(1) USB 3.x SuperSpeed port with HP Sleep
and Charge
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Power light
(4) Power button
Connects a USB device, provides high-speed data transfer, and even
when the computer is o, charges most products such as a cell
phone, camera, activity tracker, or smartwatch.
Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button results in
the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options:
6 Chapter 2 Getting to know your computer
Component Description
(4) Power button (continued) ▲ Right-click the Power icon, and then select Power Options.
(5) MicroSD memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Left side 7
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera lights On: One or more cameras are in use.
(4) Cameras Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on
the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
On: Computer sound is o.
●
O: Computer sound is on.
10 Chapter 2 Getting to know your computer
Speakers
Component Description
Speakers Produce sound.
Keyboard area 11
Special keys
NOTE: Refer to the illustration that most closely matches the computer.
Component Description
(1) esc key Displays system information when pressed in combination with the
fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
12 Chapter 2 Getting to know your computer
Bottom
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom 13
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name (select products only)
(2) Model number
(3) Product number
(4) Serial number
(5) Warranty period
14 Chapter 3 Illustrated parts catalog
Component
(1) HP product name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
Labels 15
Computer major components
Item Component Spare part number
(1) 13.3-in. TouchScreen display assembly:
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
UHD, BrightView display assembly in dark ash silver nish 942849-001
UHD, BrightView display assembly in natural silver nish L02543-001
UHD, BrightView display assembly in pale rose gold nish L07271-001
FHD, AntiGlare display assembly with privacy lter in dark ash silver nish L02540-001
FHD, AntiGlare display assembly with privacy lter in natural silver nish L01923-001
FHD, AntiGlare display assembly with privacy lter in pale rose gold nish L07272-001
FHD, BrightView display assembly in dark ash silver nish L02542-001
FHD, BrightView display assembly in natural silver nish 942848-001
FHD, BrightView display assembly in pale rose gold nish L07270-001
(2) Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
For use only on computer models equipped with a display assembly with a privacy lter in dark ash silver nish:
For use in Japan L02535-291
For use in South Korea L02535-AD1
For use in Taiwan L02535-AB1
For use in Thailand L02535-281
For use in the United States L02535-001
For use only on computer models equipped with a display assembly with a privacy lter in natural silver nish:
For use in Belgium L02534-A41
For use in Bulgaria L02534-261
For use in Canada L02534-DB1
For use in the Czech Republic and Slovakia L02534-FL1
For use in Denmark, Finland, and Norway L02534-DH1
For use in France L02534-051
For use in Germany L02534-041
For use in Greece L02534-151
For use in Italy L02534-061
For use in Latin America L02534-161
For use in the Netherlands L02534-B31
For use in Portugal L02534-131
For use in Romania L02534-271
For use in Russia L02534-251
For use in Saudi Arabia L02534-171
For use in Slovenia L02534-BA1
For use in South Korea L02534-AD1
Computer major components 17
Item Component Spare part number
For use in Spain L02534-071
For use in Switzerland L02534-BG1
For use in Taiwan L02534-AB1
For use in Thailand L02534-281
For use in Turkey L02534-141
For use in the United Kingdom L02534-031
For use in the United States L02534-001
For use only on computer models not equipped with a display assembly with a privacy lter in dark ash silver nish:
For use in Belgium 942040-A41
For use in Bulgaria 942040-261
For use in Canada 942040-DB1
For use in the Czech Republic and Slovakia 942040-FL1
For use in Denmark, Finland, and Norway 942040-DH1
For use in France 942040-051
For use in Germany 942040-041
For use in Greece 942040-151
For use in Italy 942040-061
For use in Japan 942040-291
For use in Latin America 942040-161
For use in the Netherlands 942040-B31
For use in Portugal 942040-131
For use in Romania 942040-271
For use in Russia 942040-251
For use in Saudi Arabia 942040-171
For use in Slovenia 942040-BA1
For use in South Korea 942040-AD1
For use in Spain 942040-071
For use in Switzerland 942040-BG1
For use in Taiwan 942040-AB1
For use in Thailand 942040-281
For use in Turkey 942040-141
For use in the United Kingdom 942040-031
For use in the United States 942040-001
For use only on computer models not equipped with a display assembly with a privacy lter in dark ash silver nish:
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Belgium 942041-A41
For use in Bulgaria 942041-261
For use in Canada 942041-DB1
For use in the Czech Republic and Slovakia 942041-FL1
For use in Denmark, Finland, and Norway 942041-DH1
For use in France 942041-051
For use in Germany 942041-041
For use in Greece 942041-151
For use in Italy 942041-061
For use in Japan 942041-291
For use in Latin America 942041-161
For use in the Netherlands 942041-B31
For use in Portugal 942041-131
For use in Romania 942041-271
For use in Russia 942041-251
For use in Saudi Arabia 942041-171
For use in Slovenia 942041-BA1
For use in South Korea 942041-AD1
For use in Spain 942041-071
For use in Switzerland 942041-BG1
For use in Taiwan 942041-AB1
For use in Thailand 942041-281
For use in Turkey 942041-141
For use in the United Kingdom 942041-031
For use in the United States 942041-001
For use only on computer models not equipped with a display assembly with a privacy lter in pale rose gold nish:
For use in Canada L07275-DB1
For use in the Czech Republic and Slovakia L07275-FL1
For use in Denmark, Finland, and Norway L07275-DH1
For use in Germany L07275-041
For use in the Netherlands L07275-B31
For use in Russia L07275-251
For use in Saudi Arabia L07275-171
For use in Spain L07275-071
Computer major components 19
Item Component Spare part number
For use in Switzerland L07275-BG1
For use in Turkey L07275-141
For use in the United Kingdom L07275-031
For use in the United States L07275-001
(3a) Card reader board (does not include card reader board cable) 942829-001
(3b) Card reader board cable (includes double-sided adhesive) 942830-001
(4a) TouchPad (does not include TouchPad cable):
In dark ash silver nish 942837-001
In natural silver nish L02694-001
In pale rose gold nish L07273-001
(4b) TouchPad cable (includes double-sided adhesive) 942838-001
(5) Fingerprint reader module (includes cable):
In dark ash silver nish 942839-001
In natural silver nish L02693-001
In pale rose gold nish L07433-001
Fingerprint reader module holder (not illustrated) 942840-001
(6) Solid-state drive:
2-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC L04986-001
1-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941878-001
512-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941881-001
360-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941880-001
256-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941879-001
128-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941877-001
Solid-state drive bracket (not illustrated) L02555-001
Fans (include cables):
(7a) Left fan 942843-001
(7a) Right fan 942842-001
(8a) Audio jack board (includes audio jack, power button, power light, and USB port; does not
include audio jack board cable)
(8b) Audio jack board cable 942832-001
Rear speakers (include cables):
(9a) Rear left speaker 942836-001
942831-001
(9a) Rear right speaker 942835-001
(10a) Infrared sensor board (does not include infrared sensor board cable) 942831-001
(10b) Infrared sensor board cable 942832-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(11a) System board (includes processor and replacement thermal material):
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video
memory, 16-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video
memory, 16-GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video
memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor
(2400-MHz, 8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video
memory, 8-GB of system memory, and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor
(2400-MHz, 6.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video
memory, 8-GB of system memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor
(2400-MHz, 6.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video
memory, 8-GB of system memory, and a non-Windows operating system
(11b) System board bracket L02554-001
System board shielding (not illustrated) L02556-001
(12) Heat sink (includes replacement thermal material) 942841-001
Front speakers (include cables and 2 rubber isolators):
941884-601
941884-001
941883-601
941883-001
941882-601
941882-001
(13a) Front left speaker 942834-001
(13a) Front right speaker 942833-001
Front Speaker Isolator Kit (not illustrated, includes 2 rubber isolators) L11329-001
(14) Battery (3-cell, 60-WHr, 5.275-AHr, Li-ion) 929072-855
(15) Bottom cover:
In dark ash silver nish 942844-001
In natural silver nish 942845-001
In pale rose gold nish L07269-001
Rubber Kit (not illustrated, includes bottom cover rubber foot strip):
In dark ash silver nish 942846-001
In natural silver nish 942847-001
In pale rose gold nish L07274-001
Computer major components 21
Miscellaneous parts
Component Spare part number
AC adapter:
65-W AC adapter (non-PFC, RC, USB Type-C, 3-pin) 860209-850
65-W AC adapter (non-PFC, USB Type-C, 3-pin) 938800-850
HP 13.3-in. sleeve in dark ash silver nish
In black nish L01136-001
In grey nish 936387-001
Duck head adapter:
For use in Australia 914724-001
For use in Europe and South Korea 854703-001
For use in India 914726-001
For use in the People’s Republic of China 914725-001
For use in the United Kingdom 914723-001
For use in the United States 854702-001
HP USB-to-HDMI 2.0 adapter 935325-001
HP USB-to-MultiPort Hub 919666-001
HP USB-to-RJ45 adapter 901156-001
HP USB–C-to-USB–A dongle 833960-001
HP USB–C-to-VGA adapter 831751-001
Pen (Impreza):
In dark ash silver nish 929863-001
In natural silver nish 929863-002
Power cord (C5 connector, 1.00-m):
For use in Argentina 401300-011
For use in Australia 213356-001
For use in Denmark 213353-013
For use in Denmark 213350-007
For use in India 404827-008
For use in Japan 349756-006
For use in North America 213349-015
For use in the People’s Republic of China 286497-013
For use in South Africa 361240-007
For use in Switzerland 213354-013
For use in Taiwan 393313-007
22 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in Thailand 285096-012
For use in the United Kingdom and Singapore 213351-013
Power cord with xed duck head connector (C5 connector, 1.00-m):
For use in Australia 213356-017
For use in Denmark 213353-017
For use in Europe 404827-018
For use in India 404827-012
For use in Japan 349756-010
For use in North America 213349-019
For use in the People’s Republic of China 286497-017
For use in Switzerland 213354-017
For use in Thailand 285096-016
For use in the United Kingdom and Singapore 213351-017
Rubber Kit (includes bottom cover rubber foot strip):
In dark ash silver nish 942846-001
In natural silver nish 942847-001
In pale rose gold nish L07274-001
Screw Kit L02541-001
Stylus (active pen, Sunwoda):
In dark ash silver nish 920241-001
In natural silver nish 910942-001
Miscellaneous parts 23
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Torx T4 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when
handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.
24 Chapter 4 Removal and replacement preliminary requirements
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o or
in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging
and label the package “FRAGILE.”
Service considerations 25
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
26 Chapter 4 Removal and replacement preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 27
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to
connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive oors
or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between
the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
28 Chapter 4 Removal and replacement preliminary requirements
5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of your computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Bottom cover
NOTE: The bottom cover spare part kit includes replacement thermal material.
Description Spare part number
In dark ash silver nish 942844-001
In natural silver nish 942845-001
In pale rose gold nish L07269-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
Remove the bottom cover:
1. Remove the computer rubber foot strip (1).
the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
The rubber foot strip is included in the Rubber Kit, spare part numbers:
Component replacement procedures 29
●
942846-001 – In dark ash silver nish
●
942847-001 – In natural silver nish
●
L07274-001 – In pale rose gold nish
2. Remove the following screws that secure the bottom cover to the computer:
(2) Two Torx T4 M2.0×3.2 screws
(3) One Phillips M2.5×5.6 screw
(4) Two Phillips M2.0×2.8 screws
(5) One Phillips M2.5×4.1 screw
3. Use a case utility tool (1) or similar thin, plastic tool to separate the front edge of the bottom cover from
the keyboard/top cover.
4. Remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
30 Chapter 5 Removal and replacement procedures
Battery
Description Spare part number
3-cell, 60-WHr, 5.275-AHr, Li-ion battery 929072-855
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Release the right speaker cable (2) from the retention clip built into the battery.
3. Remove the four Phillips M2.0×2.8 screws (3) that secure the battery to the computer.
Component replacement procedures 31
4. Remove the battery (4).
Reverse this procedure to install the battery.
32 Chapter 5 Removal and replacement procedures
Solid-state drive
Description Spare part number
2-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC L04986-001
1-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941878-001
512-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941881-001
360-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941880-001
256-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941879-001
128-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC 941877-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
Remove the solid-state drive:
1. Remove the Phillips M2.0×2.8 screw (1) that secures the solid-state drive to the system board.
2. Remove the solid-state drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.
Component replacement procedures 33
Fingerprint reader module
NOTE: The ngerprint reader module spare part kit includes the ngerprint reader module cable.
Description Spare part number
In dark ash silver nish 942839-001
In natural silver nish L02693-001
In pale rose gold nish L07433-001
Before removing the ngerprint reader module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
Remove the ngerprint reader module:
1. Release the zero insertion force (ZIF) connector (1) to which ngerprint reader module cable is connected,
and then disconnect the ngerprint reader module cable from the system board.
2. Remove the ngerprint reader module (2) from the slot in the keyboard/top cover.
Reverse this procedure to reassemble and install the ngerprint reader module.
34 Chapter 5 Removal and replacement procedures
Fans
Description Spare part number
Left fan (includes cable) 942843-001
Right fan (includes cable) 942842-001
Before removing the fans, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
Remove the right fan:
1. Release the system board shielding (1) that covers the infrared sensor board cable and connector.
2. Release the webcam/microphone module cable (2) from the retention clip built into the right fan.
3. Disconnect the right fan cable (3) from the system board.
4. Release the zero insertion force (ZIF) connector (4) to which infrared sensor board cable is connected, and
then disconnect the infrared sensor board cable from the system board.
5. Detach the infrared sensor board cable (5) from the system board. (The infrared sensor board cable is
attached to the system board with double-sided adhesive.)
6. Remove the Phillips M2.0×5.2 screw (6) and the Phillips M2.0×2.8 screw (7) that secure the right fan to
the keyboard/top cover.
Component replacement procedures 35
7. Remove the right fan (8).
Remove the left fan:
1. Release the system board shielding (1) that covers the left fan screw.
2. Disconnect the left fan cable (2) from the system board.
3. Remove the Phillips M2.0×5.2 screw (3) and the Phillips M2.0×2.8 screw (4) that secure the left fan to
the keyboard/top cover.
4. Remove the left fan (5).
Reverse this procedure to reassemble and install the fans.
36 Chapter 5 Removal and replacement procedures
Infrared sensor board cable
Description Spare part number
Infrared sensor board cable 942832-001
Before removing the infrared sensor board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
6. Remove the right fan (see Fans on page 35).
Remove the infrared sensor board cable:
1. Turn the right fan upside down.
2. Release the ZIF connector (1) to which infrared sensor board cable is connected, and then disconnect
the infrared sensor board cable from the infrared sensor board.
3. Release the infrared sensor board cable from the retention clip (2) built into the right fan.
4. Remove the infrared sensor board cable (3).
5. Remove the infrared sensor board cable.
Component replacement procedures 37
Reverse this procedure to install the infrared sensor board cable.
Infrared sensor board
NOTE: The infrared sensor board spare part kit does not include the infrared sensor board cable. The infrared
sensor board cable is available using spare part number 942832-001.
Description Spare part number
Infrared sensor board 942831-001
Before removing the infrared sensor board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
6. Remove the right fan (see Fans on page 35).
Remove the infrared sensor board:
1. Turn the right fan upside down.
2. Detach the infrared sensor board from the right fan. (The infrared sensor board is attached to the right fan
with double-sided adhesive.)
Reverse this procedure to install the infrared sensor board.
38 Chapter 5 Removal and replacement procedures
Audio jack board cable
Description Spare part number
Audio jack board cable 942832-001
Before removing the audio jack board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
Remove the audio jack board cable:
1. Release the ZIF connector (1) to which audio jack board cable is connected, and then disconnect the audio
jack board cable from the system board.
2. Release the ZIF connector (2) to which audio jack board cable is connected, and then disconnect the audio
jack board cable from the audio jack board.
3. Remove the audio jack board cable (3).
Reverse this procedure to install the audio jack board cable.
Component replacement procedures 39
Rear speakers
Description Spare part number
Rear left speaker (includes cable) 942836-001
Rear right speaker (includes cable) 942835-001
Before removing the rear speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
6. Remove the fans (see Fans on page 35).
Remove the rear speakers:
1. Disconnect the rear speaker cables (1) from the system board.
2. Release the wireless antenna cables from the retention clips (2) built into the right rear speaker.
3. Release the display panel cable from the retention clips (3) built into the left rear speaker.
4. Remove the three Phillips M2.0×2.8 screws (4) that secure the rear speakers to the keyboard/top cover.
40 Chapter 5 Removal and replacement procedures
5. Remove the rear speakers (5).
Reverse this procedure to install the rear speakers.
Display assembly
Description Spare part number
13.3-in., UHD, BrightView, TouchScreen display assembly in dark ash silver nish 942849-001
13.3-in., UHD, BrightView, TouchScreen display assembly in natural silver nish L02543-001
13.3-in., UHD, BrightView, TouchScreen display assembly in pale rose gold nish L07271-001
13.3-in., FHD, AntiGlare, TouchScreen display assembly with privacy lter in dark ash silver nish L02540-001
13.3-in., FHD, AntiGlare, TouchScreen display assembly with privacy lter in natural silver nish L01923-001
13.3-in., FHD, AntiGlare, TouchScreen display assembly with privacy lter in pale rose gold nish L07272-001
13.3-in., FHD, BrightView, TouchScreen display assembly in dark ash silver nish L02542-001
13.3-in., FHD, BrightView, TouchScreen display assembly in natural silver nish 942848-001
13.3-in., FHD, BrightView, TouchScreen display assembly in pale rose gold nish L07270-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
Component replacement procedures 41
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
Remove the display assembly:
1. Disconnect the wireless antenna cables (1) from the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
2. Disconnect the webcam/microphone module cable (2) from the system board.
3. Disconnect the display panel cable (3) from the system board.
42 Chapter 5 Removal and replacement procedures
4. Remove the four Phillips M2.5×4.6 screws that secure the display assembly to the keyboard/top cover.
5. Position the display assembly (1) in the tablet mode.
6. Remove the display assembly (2) by sliding it up and back at an angle.
Reverse this procedure to install the display assembly.
Component replacement procedures 43
Front speakers
Description Spare part number
Front left speaker (includes cable and rubber isolators) 942834-001
Front right speaker (includes cable and rubber isolators) 942833-001
Before removing the front speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Disconnect the battery cable from the system board (see Battery on page 31).
6. Remove the fans (see Fans on page 35).
Remove the front speakers:
1. Disconnect the front speaker cables (1) from the system board.
2. Release the tape (2) that secures the speaker cables to the keyboard/top cover.
3. Remove the four Phillips M2.0×3.7 shoulder screws (3) that secure the front speakers to the keyboard/
top cover.
4. Remove the two Phillips M2.0×2.4 screws (4) that secure the front speakers to the keyboard/top cover.
44 Chapter 5 Removal and replacement procedures
5. Remove the front speakers (5).
CAUTION: When removing and replacing the front speakers, make note of the location of the rubber
isolators (6). Damage to these isolators or their absence will result in diminished front speaker
performance.
The front speaker rubber isolators are included with the front speaker spare part kits and are also included
in the Front Speaker Isolator Kit, spare part number L11329-001.
Reverse this procedure to install the front speakers.
Component replacement procedures 45
TouchPad cable
Description Spare part number
TouchPad cable (includes double-sided adhesive) 942838-001
Before removing the TouchPad cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Remove the battery (see Battery on page 31).
Remove the TouchPad cable:
1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Release the ZIF connector (2) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the TouchPad.
3. Detach the TouchPad cable (3) from the keyboard/top cover. (The TouchPad cable is attached to
the keyboard/top cover with double-sided adhesive.)
4. Remove the TouchPad cable.
Reverse this procedure to install the TouchPad cable.
46 Chapter 5 Removal and replacement procedures
TouchPad
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using
spare part number 942838-001.
Before removing the TouchPad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
4. Remove the bottom cover (see Bottom cover on page 29).
5. Remove the battery (see Battery on page 31).
Description Spare part number
In dark ash silver nish 942837-001
In natural silver nish L02694-001
In pale rose gold nish L07273-001
the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Remove the TouchPad:
1. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect
the TouchPad cable from the system board.
2. Detach the TouchPad cable (2) from the keyboard/top cover. (The TouchPad cable is attached to
the keyboard/top cover with double-sided adhesive.)
3. Remove the seven Phillips M2.0×2.4 screws (3) that secure the TouchPad and TouchPad bracket to
the keyboard/top cover.
4. Remove the TouchPad bracket (4).
Component replacement procedures 47
5. Remove the TouchPad (5).
Reverse this procedure to install the TouchPad.
48 Chapter 5 Removal and replacement procedures
Card reader board cable
Description Spare part number
Card reader board cable (includes double-sided adhesive) 942830-001
Before removing the card reader board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Remove the battery (see Battery on page 31).
Remove the card reader board cable:
1. Release the ZIF connector (1) to which the card reader board cable is connected, and then disconnect
the card reader board cable from the system board.
2. Release the ZIF connector (2) to which the card reader board cable is connected, and then disconnect
the card reader board cable from the card reader board.
3. Detach the card reader board cable (3) from the keyboard/top cover. (The card reader board cable is
attached to the keyboard/top cover with double-sided adhesive.)
4. Remove the card reader board cable.
Reverse this procedure to install the card reader board cable.
Component replacement procedures 49
Card reader board
NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader
board cable is available using spare part number 942830-001.
Description Spare part number
Card reader board 942829-001
Before removing the card reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29).
5. Remove the battery (see Battery on page 31).
Remove the card reader board:
1. Release the ZIF connector (1) to which card reader board cable is connected, and then disconnect the card
reader board cable from the system board.
2. Detach the card reader board cable (2) from the keyboard/top cover. (The card reader board cable is
attached to the keyboard/top cover with double-sided adhesive.)
3. Remove the Phillips M2.0×2.8 screw (3) that secures the card reader board to the keyboard/top cover.
4. Remove the card reader board (4).
Reverse this procedure to install the card reader board.
50 Chapter 5 Removal and replacement procedures
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
Description Spare part number
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz,
8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 16-GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz,
8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 16-GB of system
memory, and a non-Windows operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz,
8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz,
8.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB of system
memory, and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz,
6.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB of system
memory, and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz,
6.0-MB L3 cache, 15-W), an Intel UHD 620 graphics subsystem with UMA video memory, 8-GB of system
memory, and a non-Windows operating system
941884-601
941884-001
941883-601
941883-001
941882-601
941882-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:
a. Battery (see Battery on page 31)
b. Solid-state drive (see Solid-state drive on page 33)
c. Fans (see Fans on page 35)
When replacing the system board, be sure to remove the heat sink (see Heat sink on page 54) from
the defective system board and install it on the replacement system board.
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Front speaker cables
(2) TouchPad ZIF connector cable
(3) Keyboard ZIF connector cable
(4) Backlight ZIF connector cable
(5) Card reader board ZIF connector cable
Component replacement procedures 51
(6) Fingerprint reader module ZIF connector cable
(7) Rear speaker cables
(8) WLAN module antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
(9) Webcam-microphone module cable
(10) Display panel ZIF connector cable
(11) Audio jack board ZIF connector cable
2. Remove the two Phillips M2.0×2.8 screws (1) that secure the system board to the keyboard/top cover.
52 Chapter 5 Removal and replacement procedures
3. Remove the Phillips M2.0×1.9 broad head screw (2) that secures the system board to the keyboard/
top cover.
4. Lift the front edge of the system board (1) until it rests at an angle.
5. Remove the system board (2) by sliding it up and forward at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 53
Heat sink
Description Spare part number
Heat sink (includes the replacement thermal material) 942841-001
Before removing the heat sink, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:
a. Battery (see Battery on page 31)
b. Solid-state drive (see Solid-state drive on page 33)
c. Fans (see Fans on page 35)
d. System board (see System board on page 51)
Remove the heat sink:
1. Turn the system board upside down with the front toward you.
2. Remove the three Phillips M2.0×2.8 screws (1) that secure the heat sink to the system board.
54 Chapter 5 Removal and replacement procedures
3. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and
the system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink and system board spare part kits.
Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
Reverse this procedure to install the heat sink.
Component replacement procedures 55
Audio jack board
NOTE: The audio jack board spare part kit does not include the audio jack board cable. The audio jack
board cable is available using spare part number 942832-001.
Description Spare part number
Audio jack board (includes audio jack, power button, power light, and USB port; does not include audio jack
board cable)
942831-001
Before removing the audio jack board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:
a. Battery (see Battery on page 31)
b. Solid-state drive (see Solid-state drive on page 33)
c. Fans (see Fans on page 35)
d. System board (see System board on page 51)
Remove the audio jack board:
1. Remove the two Phillips M2.0×2.8 screws (1) that secure the audio jack board to the keyboard/top cover.
2. Lift the front edge of the audio jack board (2) until it rests at an angle.
56 Chapter 5 Removal and replacement procedures
3. Remove the audio jack board (3) by sliding it up and forward at an angle.
Reverse this procedure to install the audio jack board.
Component replacement procedures 57
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing and
troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 58).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 59.
58 Chapter 6 Using Setup Utility (BIOS)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a
BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on battery power, docked in an optional docking
device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Updating Setup Utility (BIOS) 59
7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must
use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP
PC Hardware Diagnostics (UEFI) to a USB device on page 61.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-
screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
60 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe les
are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
3. Enter the product name or number.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you
want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61
8 Specications
Metric U.S.
Computer dimensions
Width 30.6 cm 12.1 in
Depth 21.8 cm 8.6 in
Height 1.4 cm 0.6 in
Weight 1.3 kg 2.9 lbs
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
62 Chapter 8 Specications
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Using HP Recovery media (select products only) on page 63.
For information on the recovery options that are available using the recovery media, see Using Windows
tools on page 64.
●
Use Windows tools to create system restore points and create backups of personal information. See Using
Windows tools on page 64.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
●
On select products, use the HP Cloud Recovery Download Tool to create a bootable USB ash drive for your
HP recovery media. For more information, see Using the HP Cloud Recovery Download Tool (select
products only) on page 65.
Using HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start
button, select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. You can nd contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
Creating recovery media and backups 63
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures the
settings for the programs. HP Recovery media can also be used to customize the system or restore the
factory image if you replace the hard drive.
–
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them
in a safe place.
–
HP Recovery Manager examines the computer and determines the required storage capacity for the
media that will be required.
–
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs;
they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality
blank USB
–
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased separately)
to create recovery discs. If you use an external optical drive, it must be connected directly to a USB
port on the computer; the drive cannot be connected to a USB port on an external device, such as a
USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer
from HP. You can nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
ash drive.
–
The creation process can take an hour or more. Do not interrupt the creation process.
–
If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP
Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue.
To create HP Recovery media using HP recovery manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 65.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
64 Chapter 9 Backing up, restoring, and recovering
Using the HP Cloud Recovery Download Tool (select products only)
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and
level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get Help app.
▲ Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application or
driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 65. If you have not already
created recovery media, see Using HP Recovery media (select products only) on page 63.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 65.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP Recovery
Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 67.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP
Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition
(select products only). If you have not already created recovery media, see Using HP Recovery media (select
products only) on page 63.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
Restore and recovery 65
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery
media, see Using HP Recovery media (select products only) on page 63.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Using HP Recovery media (select products only) on page 63.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. You can nd contact information from
the HP website. Go to
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard
drive and re-creating the partitions. Then it reinstalls the operating system and the software that was
installed at the factory.
http://www.hp.com/support, select your country or region, and follow the on-screen
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold
f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
.
3. Select Recovery Manager, and then follow the on-screen instructions.
66 Chapter 9 Backing up, restoring, and recovering
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not
have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot
order. See Changing the computer boot order on page 67.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or
create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create
HP Recovery media; see Using HP Recovery media (select products only) on page 63.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 67
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts
AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
68 Chapter 10 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with
a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole
grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall plug)
must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 69
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
70 Chapter 11 Recycling
Index
A
AC adapter and battery light 5
AC adapter, spare part numbers: 22
action keys 12, 13
audio jack board
removal 56
spare part number 20, 56
audio jack board cable
removal 39
spare part number 20, 39, 56
audio, product description 1, 2
audio-in jack 6
audio-out jack 6
audio-out/audio-in combo jack 6
B
backups 63
battery
removal 31
spare part number 21, 31
BIOS
determining version 58
downloading an update 59
starting the Setup Utility 58
updating 58
boot order
changing 67
bottom components 13
bottom cover
removal 29
spare part numbers 21, 29
buttons
left TouchPad 9
power 6, 7
right TouchPad 9
C
cables, service considerations 24
camera light 8
camera, locations 8
caps lock light 10
card reader board
removal 50
spare part number 20, 50
card reader board cable
removal 49
spare part number 20, 49, 50
chipset, product description 1
components
bottom 13
display 8
keyboard area 9
left side 6
lights 10
right side 5
speakers 11
special keys 12
TouchPad 9
computer major components 16
connectors, service considerations
24
D
display assembly
removal 41
spare part numbers 41
display components 8
display panel, product description 1
drives
precautions 25
preventing damage 25
duck head adapter, spare part
numbers 22
E
electrostatic discharge 26
equipment guidelines 28
esc key 12, 13
external media cards, product
description 2
F
fan
removal 35
spare part numbers 20, 35
ngerprint reader 5
ngerprint reader module
removal 34
spare part numbers 20, 34
ngerprint reader module holder,
spare part number 20
fn key 12, 13
front left speaker
removal 44
spare part number 44
front right speaker
removal 44
spare part number 44
front speaker isolator
spare part number 21, 45
Front Speaker Isolator Kit, spare part
number 21, 45
front speakers
removal 44
spare part numbers 21, 44
G
graphics, product description 1
grounding guidelines 26
guidelines
equipment 28
grounding 26
packaging 27
transporting 27
workstation 27
H
headphone jack 6
headphone/microphone combo jack
6
heat sink
removal 54
spare part number 21, 54
HP PC Hardware Diagnostics (UEFI)
using 60
HP Recovery Manager
correcting boot problems 67
starting 66
HP Recovery media
recovery 67
using 63
HP Recovery partition
recovery 66
removing 67
Index 71
HP USB–C-to-VGA adapter, spare part
number 22
I
infrared sensor board
removal 38
spare part number 20, 38
infrared sensor board cable
removal 37
spare part number 20, 37, 38
internal microphones, locations 8
J
jacks
audio-in 6
audio-out 6
audio-out/audio-in combo jack 6
headphone 6
headphone/microphone combo 6
microphone 6
K
keyboard area components 9
keyboard, product description 2
keyboard/top cover, spare part
numbers 17, 18, 19
keys
action 12, 13
esc 12, 13
fn 12, 13
Windows 12, 13
L
left fan
removal 35
spare part number 35
left-side components 6
light components 10
lights
AC adapter and battery light 5
camera 8
caps lock 10
mute 10
power 6
locating information
hardware 4
software 4
M
memory, product description 1
microphone
jack 6
locations 8
product description 1, 2
MicroSD memory card 7
MicroSD memory card reader 7
minimized image recovery 66
minimized image, creating 65
model name 1
mute light 10
O
operating system, product
description 2, 3
optical drive, product description 1
original system recovery 65
P
packaging guidelines 27
pen, spare part numbers 22
plastic parts, service considerations
24
pointing device, product description
2
ports
product description 2
USB 3.x SuperSpeed port with HP
Sleep and Charge 6
USB Type-C power connector and
Thunderbolt port with HP Sleep
and Charge 5
power button 6, 7
power connector 5
power cord
set requirements 68
spare part numbers 22, 23
power light 6
power requirements, product
description 2
processor, product description 1
product description
audio 1, 2
chipset 1
display panel 1
external media cards 2
graphics 1
keyboard 2
media cards 2
memory 1
microphone 1, 2
operating system 2, 3
optical drive 1
pointing device 2
ports 2
power requirements 2
processors 1
product name 1
security 2
sensors 2
serviceability 3
solid-state drive 1
storage 1
video 1, 2
wireless 2
product name 1
R
rear left speaker
removal 40
spare part number 40
rear right speaker
removal 40
spare part number 40
rear speakers
removal 40
spare part numbers 20, 40
recover
options 65
recovery
discs 64, 67
HP Recovery Manager 65
media 67
starting 66
supported discs 64
system 65
USB ash drive 67
using HP Recovery media 64
recovery media
creating using HP Recovery
Manager 64
using 63
recovery partition
removing 67
removal/replacement
preliminary requirements 24
procedures 29
right fan
removal 35
spare part number 35
right-side components 5
72 Index
rubber foot strip
removal 29
spare part numbers 21, 23, 29
Rubber Kit, spare part numbers 21,
23, 29
S
Screw Kit, spare part number 23
security, product description 2
sensors, product description 2
service considerations
cables 24
connectors 24
plastic parts 24
serviceability, product description 3
sleeve, spare part numbers 22
solid-state drive
product description 1
removal 33
spare part numbers 20, 33
solid-state drive bracket, spare part
number 20
speakers
components 11
locations 11, 13
removal 40, 44
spare part numbers 20, 21, 40,
44
special key components 12
stylus, spare part numbers 23
supported discs, recovery 64
system board
removal 51
spare part numbers 21, 51
system board bracket, spare part
number 21
system board shielding, spare part
number 21
system recovery 65
system restore point
creating 64
system restore point, creating 63
removal 47
spare part numbers 20, 47
zone 9
TouchPad cable
removal 46
spare part number 20, 46, 47
transporting guidelines 27
U
USB 3.x SuperSpeed port with HP
Sleep and Charge
USB Type-C power connector and
Thunderbolt port with HP Sleep and
Charge 5
USB-to-HDMI 2.0 adapter, spare part
number 22
USB-to-MultiPort Hub, spare part
number 22
USB-to-RJ45 adapter, spare part
number 22
USB–C-to-USB–A dongle, spare part
number 22
V
vents 13
video, product description 1, 2
W
Windows
system restore point 63, 64
Windows key 12, 13
Windows tools
using 64
wireless, product description 2
WLAN antennas 8
workstation guidelines 27
6
T
Thunderbolt port with HP Sleep and
Charge 5
tools required 24
TouchPad
buttons 9
components 9
Index 73
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