HP Spectre x360 13 Maintenance and Service Guide
HP Spectre x360 13 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2017
Document Part Number: 937444-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your computer ............................................................................................................................................................. 4
Locating hardware .................................................................................................................................................................... 4
Locating software ..................................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 6
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................... 9
TouchPad ............................................................................................................................................................... 9
Lights ................................................................................................................................................................... 10
Speakers ............................................................................................................................................................. 11
Special keys ........................................................................................................................................................ 12
Bottom ..................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 14
Labels ....................................................................................................................................................................................... 14
Computer major components .............................................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................................... 22
4 Removal and replacement preliminary requirements ..................................................................................................................... 24
Tools required ......................................................................................................................................................................... 24
Service considerations .......................................................................................................................................................... 24
Plastic parts ........................................................................................................................................................ 24
Cables and connectors ..................................................................................................................................... 24
Drive handling .................................................................................................................................................... 25
Grounding guidelines ............................................................................................................................................................. 26
Electrostatic discharge damage ...................................................................................................................... 26
Packaging and transporting guidelines ..................................................................................... 27
Workstation guidelines ............................................................................................ 27
5 Removal and replacement procedures .............................................................................................................................................. 29
Component replacement procedures ................................................................................................................................. 29
Bottom cover ...................................................................................................................................................... 29
Battery ................................................................................................................................................................. 31
Solid-state drive ................................................................................................................................................ 33
v
Fingerprint reader module ............................................................................................................................... 34
Fans ..................................................................................................................................................................... 35
Infrared sensor board cable ............................................................................................................................. 37
Infrared sensor board ....................................................................................................................................... 38
Audio jack board cable ...................................................................................................................................... 39
Rear speakers .................................................................................................................................................... 40
Display assembly ............................................................................................................................................... 41
Front speakers ................................................................................................................................................... 44
TouchPad cable .................................................................................................................................................. 37
TouchPad ............................................................................................................................................................ 38
Card reader board cable ................................................................................................................................... 49
Card reader board ............................................................................................................................................. 38
System board ..................................................................................................................................................... 51
Heat sink ............................................................................................................................................................. 54
Audio jack board ................................................................................................................................................ 56
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 58
Starting Setup Utility (BIOS) .................................................................................................................................................. 58
Updating Setup Utility (BIOS) ................................................................................................................................................ 58
Determining the BIOS version ......................................................................................................................... 58
Downloading a BIOS update ............................................................................................................................ 59
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 60
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 61
8 Specications .......................................................................................................................................................................................... 62
9 Backing up, restoring, and recovering ................................................................................................................................................. 63
Creating recovery media and backups ................................................................................................................................ 63
Using HP Recovery media (select products only) ......................................................................................... 63
Using Windows tools ......................................................................................................................................... 64
Using the HP Cloud Recovery Download Tool (select products only) ....................................................... 65
Restore and recovery ............................................................................................................................................................ 65
Recovering using HP Recovery Manager ....................................................................................................... 65
What you need to know before you get started ...................................................................... 65
Using the HP Recovery partition (select products only) ......................................................... 66
Using HP Recovery media to recover ......................................................................................... 67
Changing the computer boot order ........................................................................................... 67
Removing the HP Recovery partition (select products only) ................................................. 67
vi
10 Power cord set requirements ............................................................................................................................................................ 68
Requirements for all countries ............................................................................................................................................ 68
Requirements for specic countries and regions ............................................................................................................. 68
11 Recycling ............................................................................................................................................................................................... 70
Index ............................................................................................................................................................................................................. 71
vii
viii
1 Product description
Category Description
Product Name HP Spectre x360 13 Convertible PC (model numbers 13-ae000 through 13-ae099)
Processors Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0-MB L3 cache, 15-
W)
Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz, 6.0-MB L3 cache, 15-W)
Chipset Integrated with soldered-on-circuit (SoC)
Graphics Internal graphics:
Intel ultra high-denition (UHD) Graphics 620
Support for DX12, HD decode, and high-denition multimedia interface (HDMI)
Panel
Memory On-board system memory, non-customer-accessible/non-upgradable
Storage Support for the following solid-state drives:
●
13.3-in, UHD, white light-emitting (WLED), BrightView (3840×2160), uslim-at (2.0-mm panel, 2.2-mm
panel PCA) UWVA, eDP+PSR, narrow bezel, 340 nits, 72% color gamut, 16:9 ultra wide aspect ratio
TouchScreen display assembly with direct bonding, ush glass, and multitouch enabled
●
13.3-in, full high-denition (FHD), WLED, BrightView (1920×1080), uslim-at (2.0-mm panel, 2.2-mm
panel PCA) UWVA, eDP+PSR, narrow bezel, 300 nits, 72 % calor gamut, 16:9 ultra wide aspect ratio
TouchScreen display assembly with direct bonding, ush glass, and multitouch enabled
●
13.3-in, FHD, WLED, AntiGlare (1920×1080), uslim-at UWVA, eDP 1.3, narrow bezel, 300 nits, 72 % calor
gamut, 16:9 ultra wide aspect ratio TouchScreen display assembly with direct bonding, ush glass,
multitouch enabled, and privacy screen
Support for active stylus
Support for LPDDR3-2133 dual channel
Support for 16384-MB (256-MB × 32 × 4 × 4 pieces) and 8192-MB (256-MB × 16 × 4 × 4 pieces) congurations
●
2-TB, M.2 2280/DS, SATA-3, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory
Express (NVMe) solid-state drive with triple level cell (TLC)
●
1-TB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
●
512-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
●
360-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
●
256-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
●
128-GB, M.2 2280/DS, SATA-3, PCIe, NVMe, solid-state drive with TLC
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Audio:
Bang & Olufsen
Bang & Olufsen Audio Control
Support for quad speakers
Support for HP Audio Boost 2.0 (with discrete amplier)
1
Category Description
Audio and video
(continued)
Sensors Accelerometer + Gyroscope + eCompass
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
External media cards Micro-Secure Digital (SD®) media reader slot
Ports
Camera:
HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.0,
wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second
Support for Windows Hello
Microphones:
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-suppression software
Support for Watchdog function
Support for voice recognition
Accelerometer IC
Dual PCIe WLAN antennas built into display assembly
Support for Intel Dual Band Wireless-AC 8265 802.11AC 2×2 WiFi + BT 4.2 Combo Adapter (non-vPro)
WLAN format
Compatible with Miracast-certied devices
WiFi SAR enabled in BIOS
●
Audio-out (headphone)/audio-in (microphone) combo jack
●
USB Type-A 3.1 Gen 1 port (1 port) with support for HP Sleep and Charge
●
USB Type-C port 3.1 Gen 2 (2 ports) with Thunderbolt™ Gen 3 technology supporting the
following functions:
–
Power delivery
–
Data transfer
–
DisplayPort 1.2
–
HP Sleep & Charge
Keyboard/
pointing devices
Power requirements Support for a 3-cell, 60-WHr, Li-ion battery
Security Trusted platform module 2.0 (TPM, discrete)
Operating system Preinstalled: Windows 10 and Windows 10 Professional
2 Chapter 1 Product description
Full-size, backlit, island-style keyboard in dark ash silver, natural silver, and pale rose gold nishes
TouchPad requirements:
●
ClickPad with image sensor
●
MultiTouch gestures enabled
●
Support Windows 8 Modern TrackPad gestures
●
Taps enabled as default
Support for 65-W AC adapter (non-PFC, RC, USB-C, 3-pin)
Support for a 1.00-m power cord with a C5 connector
Fingerprint reader
2nd-factor authentication (U2F)
Category Description
Operating system
(continued)
Serviceability End user replaceable part: AC adapter
For APJ SEAP market: SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus
For China market: CPPP Windows 10 Home Language Edition and CPPP Windows 10 Home High-End China
Language Edition
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL
3
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
4 Chapter 2 Getting to know your computer
Right side
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password logon.
▲ To use the ngerprint reader, swipe your nger on the
ngerprint reader.
(3) AC adapter and battery light
(4) USB Type-C power connector and Thunderbolt
ports with HP Sleep and Charge (2)
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and the battery
has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
Connect AC adapters that have a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may
be required.
NOTE: Your computer may also support a Thunderbolt
docking station.
Right side 5
Left side
Component Description
(1) USB 3.x SuperSpeed port with HP Sleep
and Charge
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Power light
(4) Power button
Connects a USB device, provides high-speed data transfer, and even
when the computer is o, charges most products such as a cell
phone, camera, activity tracker, or smartwatch.
Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button results in
the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options:
6 Chapter 2 Getting to know your computer
Component Description
(4) Power button (continued) ▲ Right-click the Power icon, and then select Power Options.
(5) MicroSD memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
Left side 7
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera lights On: One or more cameras are in use.
(4) Cameras Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on
the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
On: Computer sound is o.
●
O: Computer sound is on.
10 Chapter 2 Getting to know your computer
Speakers
Component Description
Speakers Produce sound.
Keyboard area 11
Special keys
NOTE: Refer to the illustration that most closely matches the computer.
Component Description
(1) esc key Displays system information when pressed in combination with the
fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
12 Chapter 2 Getting to know your computer
Bottom
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom 13
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name (select products only)
(2) Model number
(3) Product number
(4) Serial number
(5) Warranty period
14 Chapter 3 Illustrated parts catalog
Component
(1) HP product name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
Labels 15
Computer major components
Item Component Spare part number
(1) 13.3-in. TouchScreen display assembly:
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
UHD, BrightView display assembly in dark ash silver nish 942849-001
UHD, BrightView display assembly in natural silver nish L02543-001
UHD, BrightView display assembly in pale rose gold nish L07271-001
FHD, AntiGlare display assembly with privacy lter in dark ash silver nish L02540-001
FHD, AntiGlare display assembly with privacy lter in natural silver nish L01923-001
FHD, AntiGlare display assembly with privacy lter in pale rose gold nish L07272-001
FHD, BrightView display assembly in dark ash silver nish L02542-001
FHD, BrightView display assembly in natural silver nish 942848-001
FHD, BrightView display assembly in pale rose gold nish L07270-001
(2) Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
For use only on computer models equipped with a display assembly with a privacy lter in dark ash silver nish:
For use in Japan L02535-291
For use in South Korea L02535-AD1
For use in Taiwan L02535-AB1
For use in Thailand L02535-281
For use in the United States L02535-001
For use only on computer models equipped with a display assembly with a privacy lter in natural silver nish:
For use in Belgium L02534-A41
For use in Bulgaria L02534-261
For use in Canada L02534-DB1
For use in the Czech Republic and Slovakia L02534-FL1
For use in Denmark, Finland, and Norway L02534-DH1
For use in France L02534-051
For use in Germany L02534-041
For use in Greece L02534-151
For use in Italy L02534-061
For use in Latin America L02534-161
For use in the Netherlands L02534-B31
For use in Portugal L02534-131
For use in Romania L02534-271
For use in Russia L02534-251
For use in Saudi Arabia L02534-171
For use in Slovenia L02534-BA1
For use in South Korea L02534-AD1
Computer major components 17
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