HP ProLiant DL360 Gen9 Maintenance And Service Manual

HPE ProLiant DL360 Gen9 Server

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware

Part Number: 767928-006 March 2 Edition: 6

Maintenance and Service Guide

components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the

servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.

016

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website.

Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Intel®, Pentium®, and Itanium® are trademarks of Intel Corporation in the U.S. and other countries.

microSD is a trademark or registered trademark of SD-3C in the United States, other countries or both.

UNIX® is a registered trademark of The Open Group.

NVIDIA® is a trademark of NVIDIA Corporation in the U.S. and other countries.

Illustrated parts catalog

1

Access panel

775425-001

Mandatory1

2

PCI riser blank

—

a) PCI riser blank, full height

775431-001

Mandatory1

b) PCI riser blank, low profile

785499-001

Mandatory1 3

PCI riser cage

—

a) PCI riser cage, standard primary

775421-001

Optional2

b) PCI riser cage, secondary, full height*

775419-001

Optional2

c) PCI riser cage, secondary, low profile*

775420-001

Optional2 4

Miscellaneous blanks kit*

775423-001

a) Power supply blank

—

Mandatory1

b) Heatsink blank

—

Mandatory1

c) Fan blank

—

Mandatory1

d) FlexibleLOM blank

—

Mandatory1

Mechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer).

Item Description

Spare part number

Customer self repair

Illustrated parts catalog 5

5

Standard right ear

775417-001

Mandatory1

6

Standard left ear

795214-001

Mandatory1

Rack mounting hardware

—

— 7

Rack mounting hardware kit*

—

a) SFF Easy Install Rail

744111-001

Mandatory1

b) LFF Easy Install Rail

744112-001

Mandatory1

c) SFF Ball Bearing Rail

675042-001

Mandatory1

d) LFF Ball Bearing Rail

675041-001

Mandatory1 8

Cable management arm*

—

a) Cable management arm, easy install

744113-001

Mandatory1 b) Cable management arm, ball bearing

675043-001

Mandatory1

Item Description

Spare part number

Customer self repair

*Not shown

1

Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace

these parts, you will be charged for the travel and labor costs of this service.

2

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

3

No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

1

Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés.

2

Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit.

3

Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non » dans le Catalogue de pièces illustré.

1

Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione.

2

Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto.

3

No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.

1

Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

2

Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

Illustrated parts catalog 6

3

Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

1

Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

2

Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

3

No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

1

Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.

2

Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.

3

Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

1

Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

2

Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

3

Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 7

System components

number

self repair

9

PCIe riser boards

—

a) Primary PCIe riser board

785497-001

Optional2

b) Low-profile Secondary PCIe riser board*

785498-001

Optional2

c) Full-height Secondary PCIe riser board*

775419-001

Optional2 10

Controller options

—

a) HPE Smart Array P440ar Controller

775413-001

Mandatory1

b) HPE Smart Array P440ar Controller with cut heatsink*

786760-001

Mandatory1

c) HPE H240ar Smart Host Bus Adapter*

749997-001

Mandatory1

d) HPE Smart Array P840ar Controller*

848147-001

Mandatory1 11

Heatsink

—

a) Standard efficiency heatsink

775403-001

Optional2

b) High-performance heatsink*

775404-001

Optional2

Processor

—

a) 1.90-GHz Intel Xeon E5-2609 v3 processor* **

762443-001

Optional2

b) 2.40-GHz Intel Xeon E5-2620 v3 processor* **

762445-001

Optional2

c) 2.60-GHz Intel Xeon E5-2640 v3 processor* **

762447-001

Optional2

d) 2.60-GHz Intel Xeon E5-2660 v3 processor* **

762449-001

Optional2

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/info/partssurfer).

Item Description

12

Spare part

Customer

Illustrated parts catalog 8

number

self repair

e) 2.30-GHz Intel Xeon E5-2670 v3 processor* **

762450-001

Optional2

f) 2.50-GHz Intel Xeon E5-2680 v3 processor* **

762451-001

Optional2

g) 2.60-GHz Intel Xeon E5-2690 v3 processor

762452-001

Optional2

h) 2.00-GHz Intel Xeon E5-2683 v3 processor* **

762453-001

Optional2

i) 2.30-GHz Intel Xeon E5-2695 v3 processor* **

762454-001

Optional2

j) 3.50-GHz Intel Xeon E5-2637 v3 processor* **

762455-001

Optional2

k) 3.40-GHz Intel Xeon E5-2643 v3 processor* **

762456-001

Optional2

l) 3.20-GHz Intel Xeon E5-2667 v3 processor* **

762457-001

Optional2

m) 3.10-GHz Intel Xeon E5-2687W v3 processor* **

762458-001

Optional2

n) 1.80-GHz Intel Xeon E5-2630L v3 processor* **

762459-001

Optional2

o) 2.60-GHz Intel Xeon E5-2697 v3 processor* **

765154-001

Optional2

p) 2.30-GHz Intel Xeon E5-2698 v3 processor* **

780760-001

Optional2

q) 2.30-GHz Intel Xeon E5-2699 v3 processor* **

780761-001

Optional2

r) 3.00-GHz Intel Xeon E5-2623v3 processor* **

780762-001

Optional2

s) 1.70-GHz Intel Xeon E5-2603 v4 processor**

835599-001

Optional2

t) 1.70-GHz Intel Xeon E5-2609 v4 processor* **

835600-001

Optional2

u) 2.40-GHz Intel Xeon E5-2620 v4 processor* **

835601-001

Optional2

v) 2.20-GHz Intel Xeon E5-2630 v4 processor* **

835602-001

Optional2

w) 2.40-GHz Intel Xeon E5-2640 v4 processor* **

835603-001

Optional2

x) 2.20-GHz Intel Xeon E5-2650 v4 processor* **

835604-001

Optional2

y) 2.00-GHz Intel Xeon E5-2660 v4 processor* **

835605-001

Optional2

z) 2.40-GHz Intel Xeon E5-2680 v4 processor* **

835606-001

Optional2

aa) 2.60-GHz Intel Xeon E5-2690 v4 processor* **

835607-001

Optional2

bb) 1.80-GHz Intel Xeon E5-2630L v4 processor* **

835608-001

Optional2

cc) 1.70-GHz Intel Xeon E5-2650L v4 processor* **

835609-001

Optional2

dd) 2.60-GHz Intel Xeon E5-2623 v4 processor* **

835610-001

Optional2

ee) 3.40-GHz Intel Xeon E5-2637 v4 processor* **

835611-001

Optional2

ff) 3.20-GHz Intel Xeon E5-2643 v4 processor* **

835612-001

Optional2

gg) 2.90-GHz Intel Xeon E5-2667 v4 processor* **

835613-001

Optional2

hh) 2.10-GHz Intel Xeon E5-2683 v4 processor* **

835614-001

Optional2

ii) 2.10-GHz Intel Xeon E5-2695 v4 processor* **

835615-001

Optional2

jj) 2.30-GHz Intel Xeon E5-2697 v4 processor* **

835616-001

Optional2

ll) 3.00-GHz Intel Xeon E5-2687W v4 processor* **

841034-001

Optional2

Item Description

Spare part

Customer

Illustrated parts catalog 9

number

self repair

13

DIMM

—

a) 8-GB, 1Rx4, PC4-2133R

774170-001

Mandatory1

b) 8-GB, 2Rx8, PC4-2133R*

774171-001

Mandatory1

c) 16-GB, 2Rx4, PC4-2133R*

774172-001

Mandatory1

d) 16-GB, 2Rx4, PC4-2133L*

774173-001

Mandatory1

e) 32-GB, 4Rx4, PC4-2133L*

774174-001

Mandatory1

f) 8-GB, 1Gx8, PC4-2400R*

852545-001

Mandatory1

g) 8-GB, 1Gx8, PC4-2400R*

819410-001

Mandatory1

h) 16-GB, 1Gx4, PC4-2400R*

846740-001

Mandatory1

i) 16-GB, 2Gx4, PC4-2400R*

819411-001

Mandatory1

j) 32-GB, 2Gx4, PC4-2400R*

819412-001

Mandatory1

k) 64-GB, 2Gx4, PC4-2400L*

819413-001

Mandatory1

l) 32-GB, 2Gx4, PC4-2400L*

819414-001

Mandatory1 14

System board assembly

—

a) System board assembly

775400-001

Optional2

b) System board assembly- BRDWL

843307-001

Optional2 15

Hot plug fans

—

a) Standard fan module

775415-001

Mandatory1

b) High-efficiency fan module*

775416-001

Mandatory1

Hot-plug power supplies

—

a) 500 W, Flex Slot Platinum

754377-001

Mandatory1

b) 800 W, Flex Slot Platinum*

754381-001

Mandatory1

c) 800 W, Flex Slot Titanium*

754378-001

Mandatory1

d) 800 W, Flex Slot Universal*

754379-001

Mandatory1

e) 800 W, Flex Slot –48Vdc*

754382-001

Mandatory1

f) 1400 W, Flex Slot Platinum*

754383-001

Mandatory1 17

HPE 750W Flex Slot Hot-Plug Battery Backup Module

754380-001

Mandatory1

18

Hot-plug drives

—

a) 146-GB, SAS, SFF, 15,000-rpm, 6G

653950-001

Mandatory1

b) 300-GB, SAS, SFF, 10,000-rpm, 6G*

653955-001

Mandatory1

c) 450-GB, SAS, SFF, 10,000-rpm, 6G*

653956-001

Mandatory1

d) 500-GB, SAS, SFF, 7,200-rpm, 6G*

653953-001

Mandatory1

e) 600-GB, SAS, SFF, 10,000-rpm, 6G*

653957-001

Mandatory1

f) 900-GB, SAS, SFF, 10,000-rpm, 6G*

653971-001

Mandatory1

g) 1-TB, SAS, SFF, 7,200-rpm, 6G*

653954-001

Mandatory1

Item Description

Spare part

Customer

16

Illustrated parts catalog 10

number

self repair

h) 1-TB, SAS, LFF, 7,200-rpm, 6G*

653947-001

Mandatory1

i) 1.2-TB, SAS, SFF, 10,000-rpm, 6G*

718292-001

Mandatory1

j) 2-TB, SAS, LFF, 7,200-rpm, 6G*

653948-001

Mandatory1

k) 3-TB, SAS, LFF, 7,200-rpm, 6G*

653959-001

Mandatory1

l) 500-GB, SATA, LFF, 7,200-rpm, 6G*

658103-001

Mandatory1

m) 1-TB, SATA, SFF, 7,200-rpm, 6G*

656108-001

Mandatory1

n) 1-TB, SATA, LFF, 7,200-rpm, 6G*

657739-001

Mandatory1

o) 2-TB, SATA, LFF, 7,200-rpm, 6G*

658102-001

Mandatory1

p) 3-TB, SATA, LFF, 7,200-rpm, 6G*

628182-001

Mandatory1

q) 4-TB, SATA, LFF, 7,200-rpm, 6G*

693720-001

Mandatory1 19

Solid state drives, SAS*

—

a) 200-GB, SAS, ME, SFF, 12G

741224-001

Mandatory1

b) 200-GB, SAS, HE, SFF, 12G

741230-001

Mandatory1

c) 400-GB, SAS, ME, SFF, 12G

741226-001

Mandatory1

d) 400-GB, SAS, HE, SFF, 12G

741232-001

Mandatory1

e) 800-GB, SAS, VE, SFF, 12G

762749-001

Mandatory1

f) 800-GB, SAS, ME, SFF, 12G

741228-001

Mandatory1

g) 800-GB, SAS, HE, SFF, 12G

741234-001

Mandatory1

h) 800-GB, SAS, VE, LFF, 12G

762750-001

Mandatory1

i) 800-GB, SAS, ME, LFF, 12G*

692163-001

Mandatory1

j) 1.6-TB, SAS, VE, SFF, 12G

762751-001

Mandatory1

k) 1.6-TB, SAS, VE, LFF, 12G

762752-001

Mandatory1 20

Solid state drives, SATA*

—

a) 80-GB, SATA, VE, SFF, 6G

734562-001

Mandatory1

b) 80-GB, SATA, VE, SFF, 6G

734563-001

Mandatory1

c) 100-GB, SATA, ME, SFF, 6G

692164-001

Mandatory1

d) 100-GB, SATA, ME, LFF, 6G

692160-001

Mandatory1

e) 120-GB, SATA, VE, SFF, 6G

718163-001

Mandatory1

f) 120-GB, SATA, VE, LFF, 6G

718300-001

Mandatory1

g) 200-GB, SATA, ME, SFF, 6G

692165-001

Mandatory1

h) 200-GB, SATA, ME, LFF, 6G

692161-001

Mandatory1

i) 240-GB, SATA, VE, SFF, 6G

718137-001

Mandatory1

j) 240-GB, SATA, VE, LFF, 6G

718294-001

Mandatory1

k) 300-GB, SATA, VE, SFF, 6G

739954-001

Mandatory1

Item Description

Spare part

Customer

Illustrated parts catalog 11

number

self repair

l) 300-GB, SATA, VE, LFF, 6G

739955-001

Mandatory1

m) 400-GB, SATA, ME, SFF, 6G

692166-001

Mandatory1

n) 400-GB, SATA, ME, LFF, 6G

692162-001

Mandatory1

o) 480-GB, SATA, VE, SFF, 6G

718138-001

Mandatory1

p) 480-GB, SATA, VE, LFF, 6G

718296-001

Mandatory1

q) 600-GB, SATA, VE, SFF, 6G

739959-001

Mandatory1

r) 600-GB, SATA, VE, LFF, 6G

739960-001

Mandatory1

s) 800-GB, SATA, VE, SFF, 6G

718139-001

Mandatory1

t) 800-GB, SATA, VE, LFF, 6G

718298-001

Mandatory1

u) 800-GB, SATA, ME, SFF, 6G

692167-001

Mandatory1

v) 800-GB, SATA, ME, LFF, 6G

692163-001

Mandatory1 21

Solid state drives, NVMe*

—

a) 400-GB, NVMe, VE, SFF

765076-001

Mandatory1

b) 400-GB, NVMe, LE, SFF

765063-001

Mandatory1

c) 400-GB, NVMe, ME, SFF

765059-001

Mandatory1

d) 800-GB, NVMe, LE, SFF

765064-001

Mandatory1

e) 800-GB, NVMe, ME, SFF

765060-001

Mandatory1

f) 1.2-TB, NVMe, VE, SFF

765068-001

Mandatory1

g) 1.6-TB, NVMe, LE, SFF

765065-001

Mandatory1

h) 1.6-TB, NVMe, ME, SFF

765061-001

Mandatory1

i) 2.0-TB, NVMe, VE, SFF

765069-001

Mandatory1

j) 2.0-TB, NVMe, LE, SFF

765066-001

Mandatory1

k) 2.0-TB, NVMe, ME, SFF

765062-001

Mandatory1 22

Systems Insight Display power switch modules

—

a) SFF Systems Insight Display power switch module*

775418-001

Mandatory1

b) LFF Systems Insight Display power switch module*

775412-001

Mandatory1 23

Backplane boards

—

a) 8SFF backplane board*

780428-001

Optional2

b) 2SFF backplane board*

775401-001

Optional2

c) 4LFF backplane board*

775402-001

Optional2

d) 2SFF Express Bay drive backplane*

812791-001

Optional2

e) 10SFF (6 NVMe + 4 SAS/SATA) Express Bay drive backplane and drive cage*

823792-001

Optional2 24

HPE Express Bay Bridge Card*

824019-001

Optional2

25

GPU options

—

Item Description

Spare part

Customer

Illustrated parts catalog 12

number

self repair

a) NVIDIA Quadro K2200 3GB GPU*

783874-001

Mandatory1

b) NVIDIA Quadro K4200 4GB GPU*

783875-001

Mandatory1

c) NVIDIA Quadro M4000 8GB GPU*

841576-001

Mandatory1 26

Standard cabled power switch modules

—

a) SFF Standard cabled power switch module*

783290-001

Mandatory1

b) LFF Standard cabled power switch module*

783291-001

Mandatory1 27

HPE Smart Storage Battery*

815983-001

Mandatory1

28

Optical media assemblies

—

a) SFF DVD-RW/USB/VGA assembly*

775427-001

Mandatory1

b) SFF USB/VGA assembly*

775426-001

Mandatory1

c) LFF USB/VGA assembly*

775411-001

Mandatory1 29

M.2 SSD enablement board

—

a) HPE 120GB M.2 SSD Enablement Board*

797908-001

Mandatory1

b) HPE Dual 120GB M.2 SSD Enablement Board*

797907-001

Mandatory1 30

Cables

—

a) 8SFF power cable*

780418-001

Mandatory1

b) 4LFF power cable*

780423-001

Mandatory1

c) 8SFF x4 Mini-SAS cable for P440ar, H240ar, and H240 for Slot 1*

780421-001

Mandatory1 d) 8SFF Embedded SATA cable*

780420-001

Mandatory1

e) 8SFF x8 Mini-SAS cable for P840ar, P440, and P840 for Slot 1*

780421-001

Mandatory1 f) 4LFF Embedded SATA cable*

780424-001

Mandatory1

g) 4LFF x4 Mini-SAS cable for P440ar and H240ar*

780425-001

Mandatory1

h) 2SFF H240ar internal SAS cable*

787305-001

Mandatory1

i) 2SFF P440ar internal SAS cable*

787306-001

Mandatory1

j) 8SFF P440ar internal SAS cable*

787307-001

Mandatory1

k) 4LFF P440ar internal SAS cable*

787308-001

Mandatory1

l) GPU cable, secondary riser*

780426-001

Mandatory1

m) GPU cable, primary riser*

780427-001

Mandatory1

Item Description

Spare part

Customer

*Not shown **All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption.

1

Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

2

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

3

No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Illustrated parts catalog 13

1

Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce service vous seront facturés.

2

Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour votre produit.

3

Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non » dans le Catalogue de pièces illustré.

1

Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di viaggio e manodopera dell'operazione.

2

Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia in assistenza previsto per il prodotto.

3

No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.

1

Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

2

Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

3

Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

1

Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

2

Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

3

No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

1

Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.

2

Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product van toepassing is.

3

Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de geïllustreerde onderdelencatalogus.

1

Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

2

Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

3

Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Illustrated parts catalog 14

Illustrated parts catalog 15

Removal and replacement procedures

Required tools

You need the following items for some procedures:

• T-10/T-15 Torx screwdriver

• HPE Insight Diagnostics software

Preparation procedures

To access some components and perform certain service procedures, you must perform one or more of the following procedures:

• Extend the server from the rack (on page 17).

If you are performing service procedures in a Hewlett Packard Enterprise, Compaq branded, Telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

For more information about Telco rack solutions, refer to the RackSolutions.com website (http://www.racksolutions.com/hpe).

• Power down the server (on page 16).

If you must remove a server from a rack or a non-hot-plug component from a server, power down the server.

• Remove the server from the rack (on page 17).

If the rack environment, cabling configuration, or the server location in the rack creates awkward

Power down the server

conditions, remove the server from the rack.

Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter

standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through iLO 4.

This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

Removal and replacement procedures 16

without powering down the server or disconnecting peripheral cables and power cords. These

To reduce the risk of personal injury or equipment damage, be sure that the rack

Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.

Extend the server from the rack

NOTE: If the optional cable management arm option is installed, you can extend the server

steps are only necessary with the standard cable management solution.

1. Power down the server (on page 16).

2. Disconnect all peripheral cables and power cords.

3. Loosen the front panel thumbscrews.

4. Extend the server on the rack rails until the server rail-release latches engage.

WARNING:

is adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your

5. After performing the installation or maintenance procedure, slide the server into the rack:

6. Connect the peripheral cables and power cords.

fingers.

a. Slide the server fully into the rack.

b. Secure the server by tightening the thumbscrews.

Remove the server from the rack

To remove the server from a Hewlett Packard Enterprise, Compaq branded, Telco, or third-party rack:

1. Power down the server (on page 16).

2. Extend the server from the rack (on page 17).

3. Disconnect the cabling and remove the server from the rack. For more information, refer to the

documentation that ships with the rack mounting option.

4. Place the server on a sturdy, level surface.

Removal and replacement procedures 17

Access the product rear panel

To access the product rear panel, release the cable management arm and swing the arm away from the rack as indicated.

Access the Systems Insight Display

To access the optional pop-out HPE Systems Insight Display:

1. Press and release the panel.

2. After the display fully ejects, rotate the display to view the LEDs.

Removal and replacement procedures 18

• 8SFF

Removal and replacement procedures 19

• 4LFF

Safety considerations

Preventing electrostatic discharge

Before performing service procedures, review all the safety information.

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

Removal and replacement procedures 20

• Place parts on a grounded surface before removing them from their containers.

ce the risk of injury from electric shock hazards, do not open this

To reduce the risk of injury from electric shock hazards, do not open this

k of electric shock, fire, or damage to the equipment, do

This symbol indicates the presence of a hot surface or hot component. If this surface

This symbol indicates that the component exceeds the recommended weight for one

observe local occupational health and safety requirements and guidelines for manual

To reduce the risk of injury from electric shock, remove all power cords

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To redu enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the ris not plug telephone or telecommunications connectors into this receptacle.

is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

12.25 kg - 15.31 kg

27.00 lb - 33.76 lb

individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment,

material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: to completely disconnect power from the system.

Server warnings and cautions

Before installing a server, be sure that you understand the following warnings and cautions.

WARNING: To reduce the risk of electric shock, personal injury, and damage to the equipment:

• Do not attempt to service any parts of the equipment other than those specified in the following procedure. Any other activities may require that you shut down the server and remove the power cord.

• Installation and maintenance of this product must be performed by individuals who are knowledgeable about the procedures, precautions and hazards associated with the product.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

Removal and replacement procedures 21

CAUTION: Do not operate the server for long periods with the access panel open or

removed. Operating the server in this manner results in improper airflow and improper cooling

that can lead to thermal damage.

Drive blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

To remove the component:

1. Remove the drive blank.

To replace the blank, slide the blank into the bay until it locks into place.

Hot-plug SAS/SATA drives and SSDs

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

To remove the component:

1. Back up all server data on the drive.

2. Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on

page 83).

3. Remove the drive.

To replace the component, reverse the removal procedure.

NVMe drives

NVMe drives are supported on this server when the HPE 10SFF (6 NVMe + 4 SAS/SATA) Express Bay Enablement Option or the 2SFF HPE Express Bay Drive Cage is installed. For more information on which bays support NVMe drives, see "Device numbers (on page 82)."

Removal and replacement procedures 22

CAUTION: Do not remove an NVMe SSD from the drive bay while the Do Not Remove

button LED is flashing. The Do Not Remove button LED flashes to indicate the device is still in

use. Removal of the NVMe SSD before the device has completed and ceased signal/traffic flow can cause loss of data.

To remove the component:

1. Press the Power button.

The Do Not Remove button LED illuminates and flashes. Do not press the button while the LED is illuminated.

2. When the Do Not Remove button LED is no longer flashing or illuminated, press the Do Not Remove

button to open the release lever.

3. Remove the drive.

To replace the component:

1. Press the Do Not Remove button to open the release handle.

Removal and replacement procedures 23

2.

Install the drives.

3. Install an SFF drive blank in any unused drive bays.

Power supply blank

Remove the component as indicated.

To replace the component, reverse the removal procedure.

AC power supply

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

Removal and replacement procedures 24

To remove the component:

To reduce the risk of personal injury from hot surfaces, allow the power supply or

1. Power down the server (on page 16).

2. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Access the product rear panel (on page 18).

4. Remove the power supply.

WARNING:

power supply blank to cool before touching it.

To replace the component, reverse the removal procedure.

HPE 750W Flex Slot Hot Plug Battery Backup Module

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

To remove the component:

1. Access the product rear panel (on page 18).

2. If the FSBBU is cabled to a second FSBBU, disconnect the FSBBU jumper cable from the second

FSBBU.

3. Remove the FSBBU.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or

power supply blank to cool before touching it.

Removal and replacement procedures 25

server in this manner results in improper airflow and improper cooling

To replace the component, reverse the removal procedure.

Access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the that can lead to thermal damage.

To remove the component:

1. Power down the server (on page 16).

2. Extend the server from the rack (on page 17).

Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove the access panel.

To replace the component:

1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past

the rear of the server approximately 1.25 cm (0.5 inch).

2. Push down on the hood latch. The access panel slides to a closed position.

Primary PCI riser cage

CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.

1. Power down the server (on page 16).

2. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Do one of the following:

o Extend the server from the rack (on page 17).

o Remove the server from the rack (on page 17).

4. Remove the access panel ("Access panel" on page 26).

Removal and replacement procedures 26

5.

Remove the primary PCI riser cage.

To replace the component, reverse the removal procedure.

PCIe riser board

To remove the component:

1. Power down the server (on page 16).

2. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Do one of the following:

o Extend the server from the rack (on page 17).

o Remove the server from the rack (on page 17).

4. Remove the access panel ("Access panel" on page 26).

5. Remove the PCIe riser cage:

o Primary PCIe riser cage ("Primary PCI riser cage" on page 26, "2SFF Express Bay drive

backplane" on page 44)

o Secondary PCIe riser cage ("Secondary PCI riser cage" on page 28)

6. Remove any expansion boards from the PCIe riser cage ("Expansion boards" on page 51).

Removal and replacement procedures 27

7.

Remove the PCIe riser board.

To replace the component, reverse the removal procedure.

Secondary PCI riser cage

CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.

1. Power down the server (on page 16).

2. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Do one of the following:

o Extend the server from the rack (on page 17).

o Remove the server from the rack (on page 17).

4. Remove the access panel ("Access panel" on page 26).

Removal and replacement procedures 28

5.

Remove the secondary PCI riser cage.

To replace the component, reverse the removal procedure.

Primary PCIe riser blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.

To remove the component:

1. Power down the server (on page 16).

2. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Do one of the following:

o Extend the server from the rack (on page 17).

o Remove the server from the rack (on page 17).

4. Remove the access panel ("Access panel" on page 26).

5. Remove the PCI riser cage ("Primary PCI riser cage" on page 26, "2SFF Express Bay drive

backplane" on page 44).

Removal and replacement procedures 29

6.

Remove the primary PCIe riser blank.

To replace the component, reverse the removal procedure.

Secondary PCIe riser blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.

To remove the component:

1. Power down the server (on page 16).

2. Remove all power:

a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Do one of the following:

o Extend the server from the rack (on page 17).

o Remove the server from the rack (on page 17).

4. Remove the access panel ("Access panel" on page 26).

Removal and replacement procedures 30

HP ProLiant DL360 Gen9 Maintenance And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Abstract

Contents

Illustrated parts catalog

Mechanical components

System components

Removal and replacement procedures

Required tools

Preparation procedures

Power down the server

Extend the server from the rack

Remove the server from the rack

Access the product rear panel

Access the Systems Insight Display

Safety considerations

Preventing electrostatic discharge

Symbols on equipment

Server warnings and cautions

Drive blank

Hot-plug SAS/SATA drives and SSDs

NVMe drives

Power supply blank

AC power supply

HPE 750W Flex Slot Hot Plug Battery Backup Module

Access panel

Primary PCI riser cage

PCIe riser board

Secondary PCI riser cage

Primary PCIe riser blank

Secondary PCIe riser blank