HP ProLiant DL20 G9 Maintenance And Service Manual
HPE ProLiant DL20 Gen9 Server Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications
and requirements for hardware components and software. This guide is for an experienced
service technician.
Part Number: 826317-002
Published: May 2017
Edition: 2
©
2015, 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.
microSD® is a trademark or a registered trademark of SD-3C in the United States, other countries or both.
Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware® is a registered trademark or trademark of VMware, Inc. in the United States and/or other
jurisdictions.
Contents
Customer self repair....................................................................................6
Illustrated parts catalog............................................................................ 15
Removal and replacement procedures....................................................23
Mechanical components....................................................................................................................15
System components..........................................................................................................................17
Required tools................................................................................................................................... 23
Safety considerations........................................................................................................................ 23
Preventing electrostatic discharge..........................................................................................23
Symbols on equipment........................................................................................................... 23
Server warnings and cautions................................................................................................ 24
Rack warnings........................................................................................................................ 25
Preparation procedures.....................................................................................................................25
Removing the security bezel...................................................................................................26
Power down the server ..........................................................................................................26
Extending the server from the rack.........................................................................................27
Removing the server from the rack.........................................................................................29
Removing the access panel....................................................................................................29
Removing the PCI riser cage..................................................................................................30
Removing the air baffle...........................................................................................................31
Replacing the non-hot-plug drive carrier........................................................................................... 32
Replacing the non-hot-plug drive.......................................................................................................33
Replacing the hot-plug drive blanks.................................................................................................. 34
Replacing the hot-plug drive..............................................................................................................34
Replacing the two-bay LFF and four-bay SFF hot-plug drive backplanes.........................................35
Replacing the two-bay LFF non-hot-plug drive backplane................................................................ 37
Replacing the HPE Smart Storage Battery holders...........................................................................38
Replacing the FBWC module............................................................................................................ 40
Replacing the fan module..................................................................................................................41
Replacing the DIMM..........................................................................................................................46
Memory and processor information........................................................................................ 46
Removing the DIMM...............................................................................................................48
Replacing the heatsink...................................................................................................................... 49
Replacing the processor....................................................................................................................51
Replacing the FlexibleLOM riser board............................................................................................. 55
Replacing the GPU riser board..........................................................................................................56
Replacing the two-slot PCIe riser board............................................................................................58
Replacing the system battery............................................................................................................ 60
Replacing the front I/O assembly...................................................................................................... 62
Replacing the system board..............................................................................................................63
Replacing the HPE DL20 Gen9 290-W Non-hot plug power supply................................................. 69
Replacing the RPS backplane...........................................................................................................70
HP Trusted Platform Module............................................................................................................. 71
Troubleshooting.........................................................................................72
Contents 3
Troubleshooting resources................................................................................................................72
Diagnostic tools.........................................................................................73
HPE iLO.............................................................................................................................................73
Product QuickSpecs............................................................................................................... 73
Active Health System..............................................................................................................73
HPE ProLiant Pre-boot Health Summary............................................................................... 73
Integrated Management Log...................................................................................................73
HPE Insight Remote Support..................................................................................................74
HPE Insight Remote Support central connect............................................................. 74
HPE Insight Online direct connect............................................................................... 74
Insight Online...............................................................................................................74
UEFI System Utilities.........................................................................................................................74
Using UEFI System Utilities....................................................................................................75
Embedded Diagnostics option................................................................................................75
iLO RESTful API support for UEFI..........................................................................................75
Re-entering the server serial number and product ID.............................................................76
Insight Diagnostics............................................................................................................................ 76
HPE Smart Storage Administrator.....................................................................................................76
USB support...................................................................................................................................... 77
External USB functionality...................................................................................................... 77
Automatic Server Recovery...............................................................................................................77
Component identification......................................................................... 78
Front panel components....................................................................................................................78
Front panel LEDs and buttons...........................................................................................................80
Power fault LEDs....................................................................................................................81
Rear panel components.................................................................................................................... 81
Rear panel LEDs............................................................................................................................... 82
System board components................................................................................................................83
DIMM slot locations................................................................................................................ 84
PCIe riser board slot definitions..............................................................................................84
System maintenance switch................................................................................................... 85
NMI functionality..................................................................................................................... 86
Drive numbering................................................................................................................................ 86
Hot-plug drive LED definitions...........................................................................................................87
Fan locations..................................................................................................................................... 89
Cabling........................................................................................................90
Cabling overview............................................................................................................................... 90
Storage cabling..................................................................................................................................90
Two-bay LFF non-hot-plug drive cabling................................................................................ 90
Two-bay LFF hot-plug drive cabling........................................................................................91
Four-bay SFF hot-plug drive cabling...................................................................................... 91
M.2 SSD cabling.....................................................................................................................91
FBWC cabling....................................................................................................................................94
Smart Storage Battery cabling...........................................................................................................95
H240 Hot Bust Adapter cabling......................................................................................................... 95
P440 Smart Array Controller cabling.................................................................................................97
Optical drive cabling.......................................................................................................................... 98
Fan cabling........................................................................................................................................99
Front I/O cabling..............................................................................................................................100
Power supply cabling.......................................................................................................................100
4 Contents
HPE 290W non-hot-plug power supply cabling.................................................................... 100
Redundant power supply backplane cabling........................................................................ 101
Specifications.......................................................................................... 102
Environmental specifications...........................................................................................................102
Mechanical specifications................................................................................................................102
Power supply specifications............................................................................................................ 102
Support and other resources................................................................. 104
Accessing Hewlett Packard Enterprise Support.............................................................................. 104
Accessing updates.......................................................................................................................... 104
Customer self repair........................................................................................................................ 104
Remote support...............................................................................................................................105
Websites..........................................................................................................................................105
Documentation feedback.................................................................................................................105
Acronyms and abbreviations................................................................. 106
Contents 5
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)
identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship
that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise
to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help
you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to
Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
For the North American program, go to the Hewlett Packard Enterprise CSR website
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms
of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =
réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon
le type de garantie applicable à votre produit.
6 Customer self repair
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige
que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la
mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour
même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents
envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui
retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq
(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne
retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts
de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais
d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur
Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett
Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans
ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service
vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i
prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati
direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o
un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante
un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono
due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il
servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un
centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno
lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo
solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di
supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett
Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad
Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro
un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve
essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione
del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso
di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Customer self repair 7
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza
di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le
parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le
spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten
zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett
Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das
Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard
Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an
Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an
Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,
in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.
Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und
Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der
Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt
Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
8 Customer self repair
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett
Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo
de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el
envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los
componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que
sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de
tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse
con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso
requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y
devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard
Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para
Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de
componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise
le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de
reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard
Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan
worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks
naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
Customer self repair 9
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in
rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de
klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner
worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard
Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett
Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel
aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard
Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode,
gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met
de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten
in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor
het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/
transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise
website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente
(CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com
defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da
Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett
Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo
cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado
substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
10 Customer self repair
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise
especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida
à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à
Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard
Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito
deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça,
a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a
transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise,
entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as
peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 11
12 Customer self repair
Customer self repair 13
14 Customer self repair
Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the
Hewlett Packard Enterprise PartSurfer website.
Item Description Spare part
number
1 HPE Smart Storage Battery holders 823806-001 Mandatory
2 PCIe riser cage — —
3 Access panel — —
4 Heatsink 687242-001 Optional
5 Air baffle 823800-001 Mandatory
1
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to
replace these parts, you will be charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self
repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
3
No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part.
These parts are identified as "No" in the Illustrated Parts Catalog.
1
Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à
Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main
d’œuvre pour ce service vous seront facturés.
2
Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également
conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires
engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service
de garantie désigné pour votre produit.
Customer
self repair
1
2
1
Illustrated parts catalog 15
3
Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client.
Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande
à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar
le mot « Non » dans le Catalogue de pièces illustré.
1
Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le
spese di viaggio e manodopera dell'operazione.
2
Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di
Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del
tipo di garanzia in assistenza previsto per il prodotto.
3
No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del
cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento
di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel
catalogo parti illustrato.
1
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
2
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.
3
Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1
Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos
de desplazamiento y de mano de obra de dicho servicio.
2
Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard
Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio
de garantía correspondiente al producto.
3
No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
1
Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze
onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2
Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de
klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn
dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product
van toepassing is.
3
Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te
worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een
geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de
geïllustreerde onderdelencatalogus.
1
Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
16 Illustrated parts catalog
2
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver
ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A
fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua
a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
System components 17
Item Description Spare part
number
Customer
self repair
6 HPE 900-W AC 240VDC Power Input Module 830219-001 Mandatory
7 HPE DL20 Gen9 290-W Non-hot Plug Power Supply 823805-001 Mandatory
8 HPE Smart Storage Battery 815983-001 Mandatory
9 Fan module kit 725264-001 Mandatory
a) Fan module* — —
b) Fan 3 extension cable* — —
10 Riser boards — —
a) GPU riser board 823799-001 Mandatory
b) FlexibleLOM riser board* 823797-001 Mandatory
c) Two-slot PCIe x8 riser board* 823798-001 Mandatory
11 DIMMs — —
1
1
1
1
1
1
1
DIMMs designed for Intel Xeon E3-1200 v5 processors, the
3.30-GHz Intel Pentium G4400 processor, the 3.50-GHz Intel
Pentium G4500 processor, the 3.70-GHz Intel Core i3-6100
processor, and the 3.80-GHz Intel Core i3-6300 processor
a) 4 GB, single-rank x8 PC4-2133P-E-15 819799-001 Mandatory
b) 8 GB, single-rank x8 PC4-2133P-E-15* 823170-001 Mandatory
c) 8 GB, dual-rank x8 PC4-2133P-E-15* 819800-001 Mandatory
d) 16 GB, dual-rank x8 PC4-2133P-E-15* 819801-001 Mandatory
18 Illustrated parts catalog
— —
1
1
1
1
Table Continued
Item Description Spare part
number
Customer
self repair
DIMMs designed for Intel Xeon E3-1200 v6 processors, the
— —
3.50-GHz Intel Pentium G4560 processor, the 3.60-GHz Intel
Pentium G4600 processor, the 3.90-GHz Intel Core i3-7100
processor, and the 4.00-GHz Intel Core i3-7300 processor
a) 8 GB, single-rank x8 PC4-2400T-E* 869537-001 Mandatory
b) 16 GB, dual-rank x8 PC4-2400T-E* 869538-001 Mandatory
12 Processors (include alcohol pad and thermal compound) — —
Intel Xeon E3-1200 v5 processors — —
a) 2.10-Ghz Intel Xeon E3-1240L v5 processor, 4C, 8 MB, 25 W 830102-001 Optional
b) 2.90-Ghz Intel Xeon E3-1260L v5 processor, 4C, 8 MB, 45 W* 830104-001 Optional
c) 3.00-Ghz Intel Xeon E3-1220 v5 processor, 4C, 8 MB, 80 W* 830100-001 Optional
d) 3.30-Ghz Intel Xeon E3-1225 v5 processor, 4C, 8 MB, 80 W* 839316-001 Optional
e) 3.40-Ghz Intel Xeon E3-1230 v5 processor, 4C, 8 MB, 80 W* 830101-001 Optional
f) 3.50-Ghz Intel Xeon E3-1240 v5 processor, 4C, 8 MB, 80 W* 830103-001 Optional
g) 3.60-Ghz Intel Xeon E3-1270 v5 processor, 4C, 8 MB, 80 W* 830105-001 Optional
h) 3.70-Ghz Intel Xeon E3-1280 v5 processor, 4C, 8 MB, 80 W* 830106-001 Optional
Intel Xeon E3-1200 v6 processors — —
a) 3.00-Ghz Intel Xeon E3-1220 v6 processor, 4C, 6 MB, 72 W* 871809-001 Optional
b) 3.30-Ghz Intel Xeon E3-1225 v6 processor, 4C, 6 MB, 73 W* 872751-001 Optional
c) 3.50-Ghz Intel Xeon E3-1230 v6 processor, 4C, 6 MB, 72 W* 871810-001 Optional
d) 3.70-Ghz Intel Xeon E3-1240 v6 processor, 4C, 6 MB, 72 W* 871811-001 Optional
e) 3.80-Ghz Intel Xeon E3-1270 v6 processor, 4C, 6 MB, 72 W* 871812-001 Optional
f) 3.90-Ghz Intel Xeon E3-1280 v6 processor, 4C, 6 MB, 72 W* 871813-001 Optional
1
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
Intel Pentium processors — —
a) 3.30-Ghz Intel Pentium G4400 processor, 2C, 3 MB, 54 W* 842933-001 Optional
b) 3.50-Ghz Intel Pentium G4500 processor, 2C, 3 MB, 51 W* 842934-001 Optional
c) 3.50-Ghz Intel Pentium G4560 processor, 2C, 3 MB, 54 W* 872754-001 Optional
d) 3.60-Ghz Intel Pentium G4600 processor, 2C, 3 MB, 51 W* 872755-001 Optional
Intel Core processors — —
a) 3.70-Ghz Intel Core i3-6100 processor, 2C, 3 MB, 51 W* 842931-001 Optional
b) 3.80-Ghz Intel Core i3-6300 processor, 2C, 4 MB, 51 W* 842932-001 Optional
c) 3.90-Ghz Intel Core i3-7100 processor, 2C, 3 MB, 51 W* 872752-001 Optional
d) 4.00-Ghz Intel Core i3-7300 processor, 2C, 4 MB, 51 W* 872753-001 Optional
13 System board (include alcohol pad and thermal compound) 873609-001 Optional
Table Continued
Illustrated parts catalog 19
2
2
2
2
2
2
2
2
2
Item Description Spare part
number
Customer
self repair
14 Front I/O module assembly 823804-001 Mandatory
15 Four-bay SFF hot-plug drive backplane 823795-001 Mandatory
16 Two-bay LFF hot-plug drive backplane 823794-001 Mandatory
17 Two-bay LFF non-hot-plug drive backplane 823796-001 Mandatory
18 HPE 900-W AC 240VDC RPS Power Backplane 830022-001 Mandatory
19 GPU accelerators
a) NVIDIA Quadro K2200 GPU Module* 765148-002 Optional
b) NVIDIA Quadro M2000 GPU Module* 855180-001 Optional
2
2
20 Mini-SAS cable kit* 823801-001 Mandatory
a) 190-mm Mini-SAS cable* — —
b) 150-mm Mini-SAS cable* — —
21 Two-bay LFF hot-plug drive backplane cable kit* 823802-001 Mandatory
a) Two-bay LFF drive backplane power cable cable* — —
b) Two-bay LFF mini-SAS cable* — —
22 Four-bay SFF hot-plug drive backplane cable kit* 823803-001 Mandatory
1
1
1
1
1
1
1
1
a) Four-bay SFF drive backplane power cable cable* — —
b) Four-bay SFF mini-SAS cable* — —
23 Spare cable kit* 823807-001 Mandatory
1
a) M.2 SSD SATA cable* — —
b) RPS backplane 24-pin to 14-pin power extension cable* — —
c) RPS backplane 16-pin power supply sideband signal cable* — —
d) Optical disk drive 4-pin to 4-pin power extension cable* — —
*Not shown
1
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to
replace these parts, you will be charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self
repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
3
No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part.
These parts are identified as "No" in the Illustrated Parts Catalog.
1
Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à
Hewlett Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main
d’œuvre pour ce service vous seront facturés.
2
Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également
conçues pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires
engendrés par le remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service
de garantie désigné pour votre produit.
20 Illustrated parts catalog
3
Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client.
Afin de se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande
à un fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar
le mot « Non » dans le Catalogue de pièces illustré.
1
Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le
spese di viaggio e manodopera dell'operazione.
2
Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di
Hewlett Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del
tipo di garanzia in assistenza previsto per il prodotto.
3
No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del
cliente. In base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento
di un tecnico autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel
catalogo parti illustrato.
1
Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
2
Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.
3
Nein—Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
1
Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos
de desplazamiento y de mano de obra de dicho servicio.
2
Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard
Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio
de garantía correspondiente al producto.
3
No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
1
Verplicht—Onderdelen die de klant zelf moet vervangen. Als u Hewlett Packard Enterprise vraagt deze
onderdelen te vervangen, worden er reis- en arbeidskosten voor deze service in rekening gebracht.
2
Optioneel—Onderdelen die de klant zelf kan vervangen. Deze onderdelen zijn ook ontworpen om door de
klant zelf te worden vervangen. Als u Hewlett Packard Enterprise verzoekt om deze te vervangen, kan het zijn
dat hiervoor extra kosten in rekening worden gebracht, afhankelijk van het soort garantie dat op uw product
van toepassing is.
3
Geen—Sommige onderdelen van Hewlett Packard Enterprise zijn niet ontworpen om door de klant zelf te
worden vervangen. Om te voldoen aan de garantievoorwaarden eist Hewlett Packard Enterprise dat een
geautoriseerde serviceverlener het onderdeel vervangt. Deze onderdelen worden aangeduid met 'Geen' in de
geïllustreerde onderdelencatalogus.
1
Obrigatório—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise
substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Illustrated parts catalog 21
2
Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver
ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
Não—Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A
fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua
a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
22 Illustrated parts catalog
Removal and replacement procedures
Required tools
You need the following items for some procedures:
• T-10/T-15 Torx screwdriver
• T-25 Torx screwdriver (for screws located inside the front panel quick-release levers)
• Flathead scrwedriver
HPE Insight Diagnostics software
•
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
About this task
To prevent damaging the system, be aware of the precautions you must follow when setting up the system or
handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or
other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
Procedure
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not
plug telephone or telecommunications connectors into this receptacle.
Removal and replacement procedures 23
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied by
multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
disconnect power from the system completely.
Server warnings and cautions
WARNING:
This server is very heavy. To reduce the risk of personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Get help to lift and stabilize the product during installation or removal, especially when the product is
not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of two people are
required for all rack server installations. A third person may be required to help align the server if the
server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable when
not fastened to the rails.
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
WARNING:
To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power
cord to remove power from the server. The front panel Power On/Standby button does not completely
shut off system power. Portions of the power supply and some internal circuitry remain active until AC
power is removed.
CAUTION:
Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible
power supply. This device protects the hardware from damage caused by power surges and voltage
spikes and keeps the system in operation during a power failure.
24 Server warnings and cautions
CAUTION:
Do not operate the server for long periods with the access open or removed. Operating the server in this
manner results in improper airflow and improper cooling that can lead to thermal damage.
Rack warnings
WARNING:
To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING:
To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can
weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become unstable
when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the
rack from both sides.
WARNING:
To reduce the risk of personal injury or damage to the equipment, adequately stabilize the rack before
extending a component outside the rack. Extend only one component at a time. A rack may become
unstable if more than one component is extended.
WARNING:
When installing a server in a telco rack, be sure that the rack frame is adequately secured at the top and
bottom to the building structure.
Preparation procedures
Prerequisites
To access some components and perform certain service procedures, you must perform one or more of the
following procedures:
• Access the product front panel.
• Power down the server.
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
• Extend the server from the rack.
If you are performing service procedures in an Hewlett Packard Enterprise, Compaq branded, Telco, or
third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain
access to internal components.
For more information about Telco rack solutions, see the RackSolutions website.
• Remove the server from the rack.
Rack warnings 25
If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.
• Remove the access panel.
• Remove the PCI riser cages.
• Remove the air baffle.
Removing the security bezel
About this task
To access the front panel components, unlock and remove the security bezel.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
IMPORTANT:
When the server is in standby mode, auxiliary power is still being provided to the system.
To power down the server, use one of the following methods:
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby
mode.
This method forces the server to enter standby mode without properly exiting applications and the OS. If
an application stops responding, you can use this method to force a shutdown.
• Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify that the server is in standby mode by observing that the system power LED is
amber.
26 Removing the security bezel
Extending the server from the rack
About this task
CAUTION:
To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized
before extending a component from the rack.
Procedure
1. Power down the server.
2. Disconnect all peripheral cables from the server.
3. Disconnect each power cord from the server.
4. In a server that uses thumbscrew rack ears, loosen the captive thumbscrews that secure the server
faceplate to the front of the rack, then slide the server out of the rack.
5. In a server that uses quick-release latch rack ears:
a. Open the latches on both sides of the server.
b. If necessary, use a T-25 Torx screwdriver to loosen the shipping screws.
c. Slide the server out of the rack.
Extending the server from the rack 27
1
2
3
1
6. After performing the installation or maintenance procedure, slide the server back into the rack, and then
press the server firmly into the rack to secure it in place.
7. Do one of the following:
• In a server that uses thumbscrew rack ears, tighten the captive thumbscrews.
• In a server that uses quick-release latch rack ears, if necessary, tighten the shipping screws.
8. Connect each power cord to the server.
9. Connect all peripheral cables to the server.
10. Power up the server.
28 Removal and replacement procedures
Removing the server from the rack
About this task
WARNING:
The server is very heavy. To reduce the risk of personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Get help to lift and stabilize the product during installation or removal, especially when the product is
not fastened. Hewlett Packard Enterprise recommends that a minimum of two people are required
for all rack server installations. A third person may be required to help align the server if the server is
installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable when
not fastened to the rails.
Procedure
1. Power down the server.
2. Extend the server on the rack rails until the server rail-release latches engage.
3. Disconnect all peripheral cables from the server.
4. Disconnect each power cord from the server.
5. Remove the server from the rack.
For instructions on how to extend or remove the server from the rack, see the documentation that ships
with the rack rail system.
6. Place the server on a sturdy and level surface.
Removing the access panel
About this task
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
CAUTION:
To prevent damage to electrical components, take the appropriate anti-static precautions before
beginning any installation, removal, or replacement procedure. Improper grounding can cause
electrostatic discharge.
CAUTION:
Do not operate the server for long periods with the access panel open or removed. Operating the server
in this manner results in improper airflow and improper cooling that can lead to thermal damage.
Procedure
1. If installed, remove the security bezel.
2. Power down the server.
3. If you are performing a non-hot-plug procedure, remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Removing the server from the rack 29
4. Do one of the following:
• Extend the server from the rack.
• Remove the server from the rack.
5. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
6. Open the locking latch.
The access panel slides back, releasing it from the chassis.
7. Lift and remove the access panel.
Turn the access panel over to locate the server hood label. This label provides convenient access to
component identification, LED status indicators, and system maintenance switch settings information.
Removing the PCI riser cage
About this task
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
CAUTION:
To prevent damage to the server or expansion boards, power down the server, and disconnect all power
cords before removing or installing the PCI riser cage.
Procedure
1. If installed, remove the security bezel.
2. Power down the server.
3. If you are performing a non-hot-plug procedure, remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
4. Do one of the following:
30 Removing the PCI riser cage
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