HP ProBook 6545b, ProBook 6540b, ProBook 6445b, ProBook 6440b Maintenance and Service Guide

HP ProBook 6545b Notebook PC, HP ProBook 6540b Notebook PC, HP ProBook 6445b Notebook PC, and HP ProBook 6440b Notebook PC

Maintenance and Service Guide

Document Part Number: 570786-003

October 2011

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

AMD Athlon, AMD Sempron, and AMD Turion are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: October 2011 Document Part Number: 570786-003

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

1 Product description

2 External component identification

Identifying hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Buttons and fingerprint reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

3 Illustrated parts catalog

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

Display assembly subcomponents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

Battery Latch Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25

Maintenance and Service Guide iv

Contents

4 Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Service tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Mass storage device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Expansion memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

WWAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25

Primary memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32

Switch cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33

Power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–35

Palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36

TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–38

Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–39

Heat sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–43

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–45

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–59

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–62

ExpressCard assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–63

Modem module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–66

Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–68

Bluetooth module cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–70

Card reader/USB board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–72

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–74

Serial connector and cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–78

Modem module cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–80

Battery eject latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–82

v Maintenance and Service Guide

5 Computer Setup

Computer Setup in Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Starting Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Computer Setup in Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Starting Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

Computer Setup in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Starting Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

6 Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

15.6-in display specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

14.0-in display specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5

DVD-ROM Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6

System DMA specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System memory map specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

System interrupt specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8

System I/O address specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9

Contents

7 Screw listing

Phillips PM2.5×13.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

Phillips PM2.0×6.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Phillips PM3.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Phillips PM2.5×6.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Phillips PM2.5×11.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

Phillips PM2.0×3.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

Slotted Torx T8M2.5×7.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10

Phillips PM2.5×9.0 captive screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14

Slotted Torx T8M2.5×11.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–15

Phillips PM2.0×5.0 screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–17

Hex HM5.0×10.0 screw lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18

Maintenance and Service Guide vi

Contents

8 Backup and recovery

Backup and recovery in Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

Backup and recovery in Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

Backup and recovery in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10

9 Connector pin assignments

1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

RJ-11 (modem). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

10Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

11Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

Index

vii Maintenance and Service Guide

Product description

Category Description

Processors

■ AMD® Turion™ II Ultra M620

2.5-GHz processor (35W, 2-MB L2 cache)

AMD Turion II Ultra M600 2.3-GHz

■

processor (35W, 2-MB L2 cache)

■ AMD Turion II M540 2.4-GHz

processor (35W, 1-MB L2 cache)

■

AMD Turion II M520 2.2-GHz processor (35W, 1-MB L2 cache)

AMD Athlon™ II M340 2.2-GHz

■

processor (35W, 1-MB L2 cache)

■ AMD Athlon II M320 2.1-GHz

processor (35W, 1-MB L2 cache)

■ AMD Sempron™ M120 2.1-GHz

processor (25W, 512-KB L2 cache)

AMD Sempron M100 1.9-GHz

■

processor (25W, 512-KB L2 cache)

Intel Core i7 720QM 1.60-GHz

■

processor (turbo up to 2.80-GHz; 6-MB L3 cache, 8 threads, 45W)

■ Intel Core i7 620M 2.66-GHz

processor (turbo up to 3.33-GHz; 4-MB L3 cache, 4 threads, 35 W)

Intel Core i5 540M 2.53-GHz

■

processor (turbo up to 3.06-GHz; 3-MB L3 cache, 4 threads, 35W)

Intel Core i5 520M 2.40-GHz

■

processor (turbo up to 2.93-GHz; 3-MB L3 cache, 4 threads, 35W)

■ Intel Core i5 430M 2.26-GHz

processor (turbo up to 2.53-GHz; 3-MB L3 cache, 4 threads, 35W)

Intel Core i3 350M 2.26-GHz

■

processor (turbo up to 2.40-GHz; 3-MB L3 cache, 4 threads, 35W)

Intel Core i3 330M 2.13-GHz

■

processor (turbo up to 2.33-GHz; 3-MB L3 cache, 4 threads, 35W)

Chipset Northbridge: AMD RS880M

Southbridge: AMD SB710

Intel Ibex Peak HM57 storage

HP ProBook 6545b

Notebook PC

HP ProBook 6540b

Notebook PC

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HP ProBook 6440b

Notebook PC

(Continued)

Maintenance and Service Guide 1–1

Product description

Category Description

Graphics ATI Mobility Radeon™ HD 4200

Panel ■ Supports HP Privacy Filter

Universal Memory Architecture (UMA) graphics

ATI Mobility Radeon HD 4550 discrete graphics

Intel Graphics Media Accelerator HD UMA graphics

Supports dual-display ports through docking station

■

Supports 16×9 aspect ratio display panels

■ 15.6-in, high-definition+ (HD+),

light-emitting diode (LED), WVA (1600×900) with webcam and 2 WWAN antennas

■ 15.6-in, HD+, LED, WVA

(1600×900) with 2 WWAN antennas

15.6-in, HD, LED, WVA (1600×900)

■

with webcam and 2 WWAN antennas

15.6-in, HD, LED, WVA (1600×900)

■

with 2 WWAN antennas

■ 15.6-in, HD+, LED, AntiGlare

(1366×768) with webcam

15.6-in, HD+, LED, AntiGlare

■

(1366×768)

15.6-in, HD, LED, AntiGlare

■

(1366×768) with webcam

■ 15.6-in, HD, LED, AntiGlare

(1366×768)

14.0-in, HD, LED, AntiGlare

■

(1366×768) with webcam and 2 WWAN antennas

14.0-in, HD, LED, AntiGlare

■

(1366×768) with webcam

14.0-in, HD, LED, AntiGlare

■

(1366×768) with 2 WWAN antennas

14.0-in, HD, LED, AntiGlare

■

(1366×768) with webcam

14.0-in, HD+, LED, SVA, AntiGlare

■

(1600×900) with webcam

■ 14.0-in, HD+, LED, SVA, AntiGlare

(1600×900) with webcam

14.0-in, HD+, LED, SVA, AntiGlare

■

(1600×900) with webcam

14.0-in, HD+, LED, SVA, AntiGlare

■

(1600×900) with webcam

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(Continued)

1–2 Maintenance and Service Guide

Product description

Category Description

Memory 2 customer-accessible/

upgradable memory module slots (both slots are customer-accessible)

Supports the following DDR2, PC2-6400 configurations at 800-MHz in all supported countries and regions:

■ 8192-MB total system memory

(4096 × 2)

■ 4096-MB total system memory

(4096 × 1)

■ 4096-MB total system memory

(2048 × 2)

■ 3072-MB total system memory

(2048 + 1024)

■ 2048-MB total system memory

(2048 x 1)

■ 2048-MB total system memory

(1024 × 2)

■ 1024-MB total system memory

(1024 × 1)

Mass storage devices

Supports 9.50-mm, 6.35-cm (2.50-in) hard drives and solid-state drives

Customer-accessible

Supports HP 3D DriveGuard

Supports the following hard drives:

■ 500-GB, 7200-rpm

■ 320-GB, 7200-rpm

■ 250-GB, 7200-rpm

■ 160-GB, 7200-rpm

■

Supports 128-GB solid-state drive

■

Supports 128-GB solid-state drive

Optical drives Single screw removal

Customer-accessible

Supports 12.7-mm, optical drives

Supports no drive option in optical drive bay with slot bezel

Supports the following optical drives:

■ Blu-ray ROM with LightScribe

DVD±RW SuperMulti Double-Layer Drive

■ DVD±RW and CD-RW SuperMulti

Double-Layer Drive

■ DVD-ROM Drive

Supports a 500-GB, 7200-rpm hard drive with cradle

Microphone Integrated dual-array digital

Audio IDT 92HD75B high-definition audio

microphone only on computer models equipped with a webcam

Integrated mono digital microphone only on computer models not equipped with a webcam

Stereo speakers (2)

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(Continued)

Maintenance and Service Guide 1–3

Product description

Category Description

Webcam Integrated 2-megapixel camera with

Modem 56k v.92 MDC data/fax modem

Ethernet Marvell 88E8072 10/100/1000 network

Wireless Integrated wireless local-area network

macro focus

Modem cable not included

interface card (NIC)

NIC Power Down technology

S3/S4/S5 wake on LAN (AC mode only)

Ethernet cable not included

(WLAN) options via half MiniCard:

2 WLAN antennas built into the

■

display assembly

■ Broadcom 43224 802.11 a/g/n

■ Broadcom 4312G 802.11 b/g

■ Intel Centrino

Advanced-N 6200 AGN

■ Intel Wi-Fi Link 1000, 802.11b/g/n

Supports no-WLAN option

■

Integrated wireless wide-area network (WWAN) options via Mini PCI module:

High-speed packet access (HSPA),

■

evolution-data optimized (EV-DO) WWAN module

■ WWAN security provided by

subscriber identity module (SIM), user-accessible behind battery

2 WWAN antennas (worldwide,

■

5-band) built into the display assembly

Integrated wireless personal-area network (WPAN) options via Bluetooth® module

External media cards

ExpressCard/54 slot

Media Card Reader supporting the following optional digital card formats:

■ Memory Stick

■ Memory Stick Pro

■ Memory Stick Duo

(adapter required)

■ Memory Stick Duo Pro (adapter

required)

■ MultiMediaCard

■ MultiMediaCard Plus

■ Secure Digital (SD) Memory Card

■ Secure Digital (SD) High Capacity

Memory Card

■ micro Secure Digital (SD) Memory

Card (adapter required)

■ xD-Picture Card

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(Continued)

1–4 Maintenance and Service Guide

Product description

Category Description

Docking Docking supported through the HP

Ports 1394a

Keyboard/ pointing devices

Powe r requirements

Security Security cable slot

Advanced 230W Docking Station, HP Advanced 120W Docking Station, HP 230W Docking Station, and HP 90W Docking Station

Accessory battery connector

DisplayPort (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz

Docking connector

Multi-pin AC power

RJ-11 (modem)

RJ-45 (Ethernet, includes link and activity lights)

Serial

Stereo headphone

Stereo microphone

USB v. 2.0

Full-sized keyboard with spill-resistant design and drains

Supports dual-point (pointing stick and TouchPad) and TouchPad-only configurations

Numeric keypad

Supports 2-way scroll with legend

Taps enabled as default

90-W PFC HP Smart Adapter

Supports multi-pin AC connector and 3-wire plug (with ground pin)

Supports 9-cell Lithium Ion (Li Ion) battery (93 WH) and 6-cell Li Ion battery (55 WH)

Supports 8-cell Extended Life Battery

Supports 12-cell Ultra Capacity Battery

Supports HP Fast Charge Technology

Trusted platform module (TPM) 1.2 and TPM enhanced drive lock

Optional HP fingerprint reader

Optional active integrated Smart Card Reader (SCM)

Full volume encryption

Preboot authentication (password and smart card)

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99 9

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(Continued)

Maintenance and Service Guide 1–5

Product description

Category Description

Operating system

Preinstalled without Microsoft® Office:

■ Windows® 7 Home Premium 64

■ Windows 7 Home Premium 32

■ Windows 7 Pro 64

■ Windows 7 Pro 32

■ Windows Vista® Business 32

■ Windows Vista Home Basic 32

■ Windows XP Pro 32 with Windows

7 Pro downgrade

■ Free DOS

Preinstalled with Microsoft Office:

■ Windows 7 Home Basic 32

■ Windows 7 Home Premium 64

■ Windows 7 Home Premium 32

■ Windows 7 Pro 64

■ Windows 7 Pro 32

■ Windows Vista Home Basic 32

■ Windows Vista Business 32

■ Windows XP Pro 32 with Windows

7 Pro downgrade

Restore Media (OSDVD):

■ Windows 7 Home Basic 32

■ Windows 7 Home Premium 64

■ Windows 7 Home Premium 32

■ Windows 7 Pro 64

■ Windows 7 Pro 32

■ Windows Vista Business 32

■ Windows Vista Home Basic 32

■ Windows XP Pro 32 with Windows

7 Pro license

Restore media (DRDVD):

■ Windows 7 DRDVD with Windows

DVD

■ Windows 7 DRDVD without

Windows DVD

■ Windows Vista DRDVD

■ Windows XP DRDVD

Office restore media: Microsoft Office ready restore DVD

Certified:

■ SuSE Linux

■ Microsoft Logo (Windows 7 and

Windows Vista Premium)

Web-only support:

■ Windows 7 Enterprise 64

■ Windows 7 Enterprise 32

■ Windows 7 Ultimate 64

■ Windows 7 Ultimate 32

■ Windows Vista Enterprise 32

■ Windows Vista Enterprise 64

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(Continued)

1–6 Maintenance and Service Guide

Product description

Category Description

Serviceability End-user replaceable parts:

AC adapter

Battery (system)

Bluetooth module

Hard drive

Memory module

Optical drive

SIM

Solid-state drive

WLAN module

WWAN module

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HP ProBook 6440b

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Maintenance and Service Guide 1–7

Product description

1–8 Maintenance and Service Guide

Identifying hardware

Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models.

To see a list of hardware installed in the computer, follow these steps:

For Windows 7 and Windows Vista:

1. Select Start > Computer > System Properties.

2. In the left pane, click Device Manager.

You can also add hardware or modify device configurations using Device Manager.

Windows includes the User Account Control feature to improve the security of your computer. You may be

✎

prompted for your permission or password for tasks such as installing applications, running utilities, or changing Windows settings. Refer to Help and Support for more information.

External component identification

For Windows XP:

1. Select Start > My Computer.

2. In the left pane of the System Tasks window, click View system information.

3. Select Hardware tab > Device Manager.

You can also add hardware or modify device configurations using Device Manager.

Maintenance and Service Guide 2–1

External component identification

Top components

Display components

Your computer may look slightly different from the illustration in this section.

✎

Item Component Description

(1) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide-area

networks (WWAN).

(2) Internal microphones (1 or 2, varying

by computer model)†

(3) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area

(4) Webcam light (select models only) On: The webcam is in use.

(5) Webcam (select models only) Records audio and video and captures still photographs.

(6) Internal display switch Turns off the display or initiates the Sleep state (Windows 7 and

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

†Only computers equipped with a webcam are equipped with 2 microphones. Computers not equipped with a webcam are equipped with only one microphone.

Record sound.

If there is a microphone icon next to each microphone opening,

✎

your computer has internal microphones.

networks (WLAN).

Windows Vista) or Standby (Windows XP) if the display is closed while the power is on.

2–2 Maintenance and Service Guide

Keys

✎

External component identification

Refer to the illustration that most closely matches your computer.

Item Component Description

(1)

(2)

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the pointer.

(5) Integrated numeric keypad keys Can be used like the keys on an external numeric keypad.

(6) Function keys Execute frequently used system functions when pressed in combination with

esc key Displays system information when pressed in combination with the fn key.

fn key Executes frequently used system functions when pressed in combination with

a function key or the

fn key.

the

esc key.

Maintenance and Service Guide 2–3

External component identification

Item Component Description

(1)

(2)

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the pointer.

(5) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.

(6) Function keys Execute frequently used system functions when pressed in combination with

esc key Displays system information when pressed in combination with the fn key.

fn key Executes frequently used system functions when pressed in combination with

a function key or the

fn key.

the

esc key.

2–4 Maintenance and Service Guide

Pointing devices

External component identification

Item Component Description

(1) Pointing stick (select models only)* Moves the pointer and selects or activates items on the screen.

(2) Left pointing stick button (select

models only)*

(3) TouchPad* Moves the pointer and selects or activates items on the screen.

(4) Left TouchPad button* Functions like the left button on an external mouse.

(5) Right pointing stick button* Functions like the right button on an external mouse.

(6) TouchPad scroll zone Scrolls up or down.

(7) Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view or change pointing device preferences:

■ In Windows 7 and Windows Vista: Select Start > Control Panel > Hardware and Sound > Mouse.

■ In Windows XP: Select Start > Control Panel > Printers and Other Hardware > Mouse.

Functions like the left button on an external mouse.

Maintenance and Service Guide 2–5

External component identification

Buttons and fingerprint reader

Refer to the illustration that most closely matches your computer.

✎

Item Component Description

(1) Power button ■ When the computer is off, press the button to turn on the computer.

■ When the computer is on, press the button to shut down the computer.

■ When the computer is in the Sleep state (Windows 7 and Windows Vista)

or Standby (Windows XP), press the button briefly to exit Sleep or Standby.

■ When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select one of the following:

■ In Windows 7 and Windows Vista: select Start > Control Panel > System and Maintenance > Power Options.

■ In Windows XP: select Start > Control Panel > Performance and Maintenance > Power Options.

(2) QuickLook button ■ When the computer is off, press the button to open HP QuickLook.

■ When the computer is on, press the button to open Software Setup.

If Software Setup is not available, the default Web browser opens.

✎

(3) QuickWeb button ■ When the computer is off, press the button to open HP QuickWeb.

■ When the computer is on, press the button to open the default

Web browser.

(4) Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

(5) Volume mute button Mutes and restores speaker sound.

(Continued)

2–6 Maintenance and Service Guide

External component identification

Item Component Description

Buttons and fingerprint reader (continued)

(6) Volume down button Decreases computer volume.

(7) Volume up button Increases computer volume.

(8) Calculator button (select models only) Opens the Windows calculator feature.

(9) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.

Item Component Description

(1) Power bu tton ■ When the computer is off, press the button to turn on the computer.

■ When the computer is on, press the button to shut down the computer.

■ When the computer is in the Sleep state (Windows 7 and Windows Vista)

or Standby (Windows XP), press the button briefly to exit Sleep or Standby.

■ When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, select one of the following:

■ In Windows 7 and Windows Vista: Select Start > Control Panel > System and Maintenance > Power Options.

■ In Windows XP: Select Start > Control Panel > Performance and Maintenance > Power Options.

(2) QuickLook button ■ When the computer is off, press the button to open HP QuickLook.

■ When the computer is on, press the button to open Software Setup.

If Software Setup is not available, the default Web browser opens.

✎

(Continued)

Maintenance and Service Guide 2–7

External component identification

Item Component Description

Buttons and fingerprint reader (continued)

(3) QuickWeb button ■ When the computer is off, press the button to open HP QuickWeb.

(4) Wireless button Turns the wireless feature on or off but does not establish a

(5) Volume mute button Mutes and restores speaker sound.

(6) Volume down button Decreases computer volume.

(7) Volume up button Increases computer volume.

(8) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.

Lights

Refer to the illustration that most closely matches your computer.

✎

■ When the computer is on, press the button to open the default

Web browser.

wireless connection.

Item Component Description

(1) Wireless lights (2)* ■ Blue: An integrated wireless device, such as a WLAN device,

the HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is on.

■ Amber: All wireless devices are off.

(2) Power lights (2)† ■ On: The computer is on.

■ Blinking: The computer is in the Sleep state (Windows 7 and Windows

Vista) or Standby (Windows XP).

■ Off: The computer is off or in Hibernation.

(Continued)

2–8 Maintenance and Service Guide

External component identification

Item Component Description

Lights (continued)

(3) Battery light ■ Amber: A battery is charging.

■ Turquoise: A battery is close to full charge capacity.

■ Blinking amber: A battery that is the only available power source has

reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

■ Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

(4) Drive light ■ Blinking turquoise: The hard drive or optical drive (select models only) is

being accessed.

■ Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(5) QuickLook light ■ On: The computer is on.

■ Off: The computer is off or in the Sleep state (Windows 7 and

Windows Vista) or Standby (Windows XP) or Hibernation.

(6) QuickWeb light On: The Web browser is in use.

(7) Caps lock light On: Caps lock is on.

(8) Num lock light On: Num lock is on or the embedded numeric keypad is enabled.

(9) Volume mute light ■ Turquoise: Speaker sound is on.

■ Amber: Speaker sound is off.

(10) Volume down light Blinking: The volume down button is being used to decrease the

speaker volume.

(11) Volume up light Blinking: The volume up button is being used to increase the speaker volume.

(12) Calculator light On: The Windows calculator function is on.

*The 2 wireless lights display the same information. The light on the wireless button is visible only when the computer is open. The wireless light on the front of the computer is visible whether the computer is open or closed.

†The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The power light on the front of the computer is visible whether the computer is open or closed.

Maintenance and Service Guide 2–9

External component identification

Item Component Description

(1) Wireless lights (2)* ■ Blue: An integrated wireless device, such as a WLAN device,

the HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is on.

■ Amber: All wireless devices are off.

(2) Power lights (2)† ■ On: The computer is on.

■ Blinking: The computer is in the Sleep state (Windows 7 and Windows

Vista) or Standby (Windows XP).

■ Off: The computer is off or in Hibernation.

(Continued)

2–10 Maintenance and Service Guide

External component identification

Item Component Description

Lights (continued)

(3) Battery light ■ Amber: A battery is charging.

■ Turquoise: A battery is close to full charge capacity.

■ Blinking amber: A battery that is the only available power source has

reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

(4) Drive light ■ Blinking turquoise: The hard drive or optical drive (select models only) is

being accessed.

■ Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(5) QuickLook light ■ On: The computer is on.

■ Off: The computer is off or in the Sleep state (Windows 7 and

Windows Vista) or Standby (Windows XP) or Hibernation.

(6) QuickWeb light On: The Web browser is in use.

(7) Caps lock light On: Caps lock is on.

(8) Num lock light On: Num lock is on or the embedded numeric keypad is enabled.

(9) Volume mute light ■ Turquoise: Speaker sound is on.

■ Amber: Speaker sound is off.

(10) Volume down light Blinking: The volume down button is being used to decrease the

speaker volume.

(11) Volume up light Blinking: The volume up button is being used to increase the speaker volume.

Maintenance and Service Guide 2–11

External component identification

Front components

Item Component Description

(1) Wireless light ■ Blue: An integrated wireless device, such as a wireless local area network

(2) Power light ■ On: The computer is on.

(3) Battery light ■ Amber: A battery is charging.

(4) Drive light ■ Blinking turquoise: The hard drive or optical drive (select models only) is

(WLAN) device, the HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is on.

■ Amber: All wireless devices are off.

■ Blinking: The computer is in the Sleep state (Windows 7 and

Windows Vista) or Standby (Windows XP).

■ Off: The computer is off or in Hibernation.

■ Turquoise: A battery is close to full charge capacity.

■ Blinking amber: A battery that is the only available power source has

reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

being accessed.

■ Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(5) Webcam light (select models only) On: The webcam is in use.

(6) Display release latch Opens the computer.

(7) Speakers (2) Produce sound.

2–12 Maintenance and Service Guide

Right-side components

Refer to the illustration that most closely matches your computer.

✎

Item Component Description

(1) Media Card Reader Supports the following optional digital card formats:

(2) Upgrade bay Supports an optical drive or a hard drive.

(3) USB port Connects an optional USB device.

External component identification

■ Memory Stick

■ Memory Stick Pro

■ Memory Stick Duo (adapter required)

■ Memory Stick Duo Pro (adapter required)

■ MultiMediaCard

■ MultiMediaCard Plus

■ Secure Digital (SD) Memory Card

■ Secure Digital (SD) High Capacity Memory Card

■ micro Secure Digital (SD) Memory Card (adapter required)

■ xD-Picture Card

(4) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.

(5) Serial port Connects an optional device such as a serial modem, mouse, or printer.

Maintenance and Service Guide 2–13

External component identification

Item Component Description

(1) Media Card Reader Supports the following optional digital card formats:

(2) Upgrade bay Supports an optical drive or a hard drive.

■ Memory Stick

■ Memory Stick Pro

■ Memory Stick Duo (adapter required)

■ Memory Stick Duo Pro (adapter required)

■ MultiMediaCard

■ MultiMediaCard Plus

■ Secure Digital (SD) Memory Card

■ Secure Digital (SD) High Capacity Memory Card

■ micro Secure Digital (SD) Memory Card (adapter required)

■ xD-Picture Card

(3) USB port Connects an optional USB device.

(4) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder.

(5) RJ-11 (modem) jack Connects a modem cable.

(6) Security cable slot Attaches an optional security cable to the computer.

The security cable is designed to act as a deterrent, but it may not

✎

prevent the computer from being mishandled or stolen.

2–14 Maintenance and Service Guide

+ 204 hidden pages