HP ProBook 430 G3 Maintenance and Service Guide
HP ProBook 430 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2015
Document Part Number: 824551-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons, speakers, and ngerprint reader ........................................................................................ 12
Keys ................................................................................................................................................... 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 17
Inserting a SIM card (select products only) ......................................................................................................... 18
3 Illustrated parts catalog .............................................................................................................................. 19
Computer major components .............................................................................................................................. 19
Display components ............................................................................................................................................ 22
Cable Kit ............................................................................................................................................................... 23
Mass storage devices ........................................................................................................................................... 24
Plastics Kit ........................................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................ 29
Electrostatic discharge damage ..................................................................................... 29
Packaging and transporting guidelines ....................................................... 30
Workstation guidelines ................................................................................ 30
Equipment guidelines ................................................................................... 31
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32
Component replacement procedures .................................................................................................................. 32
Battery ............................................................................................................................................... 33
Service door ....................................................................................................................................... 34
Hard drive .......................................................................................................................................... 35
Memory modules ............................................................................................................................... 37
WLAN/Bluetooth combo card ............................................................................................................ 39
WWAN module ................................................................................................................................... 41
M.2 solid-state drive ......................................................................................................................... 43
Keyboard ........................................................................................................................................... 44
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
Top cover ........................................................................................................................................... 49
Fingerprint reader assembly ............................................................................................................. 53
Power button board .......................................................................................................................... 55
Function board .................................................................................................................................. 57
USB/audio/card reader board ............................................................................................................ 59
Fan ..................................................................................................................................................... 61
Battery connector cable .................................................................................................................... 63
System board .................................................................................................................................... 64
RTC battery ........................................................................................................................................ 67
Speaker assembly ............................................................................................................................. 68
Heat sink assembly ........................................................................................................................... 70
Display assembly ............................................................................................................................... 72
Power connector and cable ............................................................................................................... 77
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 79
Using Computer Setup ......................................................................................................................................... 79
Starting Computer Setup .................................................................................................................. 79
Navigating and selecting in Computer Setup ................................................................................... 79
Restoring factory settings in Computer Setup ................................................................................. 80
Updating the BIOS ............................................................................................................................. 80
Determining the BIOS version ......................................................................................... 80
Downloading a BIOS update ........................................................................................... 81
Using MultiBoot ................................................................................................................................................... 81
About the boot device order ............................................................................................................. 81
Choosing MultiBoot preferences ....................................................................................................... 82
Setting a new boot order in Computer Setup ................................................................. 82
Dynamically choosing a boot device using the f9 prompt ............................................. 82
viii
Setting a MultiBoot Express prompt .............................................................................. 83
Entering MultiBoot Express preferences ........................................................................ 83
Using HP Sure Start (select models only) ............................................................................................................ 83
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 84
Using Computer Setup ......................................................................................................................................... 84
Starting Computer Setup .................................................................................................................. 84
Navigating and selecting in Computer Setup ................................................................................... 84
Restoring factory settings in Computer Setup ................................................................................. 85
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ......................................................................................... 85
Downloading a BIOS update ........................................................................................... 86
Using MultiBoot ................................................................................................................................................... 87
About the boot device order ............................................................................................................. 87
Choosing MultiBoot preferences ....................................................................................................... 87
Setting a new boot order in Computer Setup ................................................................. 87
Dynamically choosing a boot device using the f9 prompt ............................................. 88
Setting a MultiBoot Express prompt .............................................................................. 88
Entering MultiBoot Express preferences ........................................................................ 88
Using HP Sure Start (select models only) ............................................................................................................ 89
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 90
Using Computer Setup ......................................................................................................................................... 90
Starting Computer Setup .................................................................................................................. 90
Navigating and selecting in Computer Setup ................................................................................... 90
Restoring factory settings in Computer Setup ................................................................................. 91
Updating the BIOS ............................................................................................................................. 92
Determining the BIOS version ......................................................................................... 92
Downloading a BIOS update ........................................................................................... 92
Changing the boot order using the f9 prompt .................................................................................. 93
TPM BIOS settings (select products only) ........................................................................................................... 93
Using HP Sure Start (select products only) ......................................................................................................... 94
10 Computer Setup (BIOS) in Ubuntu Linux ....................................................................................................... 95
Starting Computer Setup ..................................................................................................................................... 95
Using Computer Setup ......................................................................................................................................... 95
Navigating and selecting in Computer Setup ................................................................................... 95
Restoring factory settings in Computer Setup ................................................................................. 96
Updating the BIOS ................................................................................................................................................ 96
Determining the BIOS version ........................................................................................................... 96
ix
Downloading a BIOS update .............................................................................................................. 97
11 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 98
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 98
12 Backup and recovery in Windows 8.1 ......................................................................................................... 100
Backing up your information ............................................................................................................................. 100
Performing a system recovery .......................................................................................................................... 100
Using the Windows recovery tools .................................................................................................. 100
Using f11 recovery tools ................................................................................................................. 101
Using Windows operating system media (purchased separately) ................................................. 102
Using Windows Refresh or Windows Reset .................................................................................... 102
Using HP Software Setup ................................................................................................................ 102
13 Backup and recovery in Windows 7 ............................................................................................................ 103
Creating recovery media and backups .............................................................................................................. 103
Guidelines ........................................................................................................................................ 103
Creating recovery media with HP Recovery Disc Creator ............................................................... 103
Creating recovery media ............................................................................................... 104
Backing up your information .......................................................................................................... 104
Performing a system recovery .......................................................................................................................... 105
Using the Windows recovery tools .................................................................................................. 105
Using f11 recovery tools (select models only) ............................................................................... 106
Using Windows 7 operating system media ..................................................................................... 106
14 Backup and recovery in Windows 10 .......................................................................................................... 108
Creating recovery media and backups .............................................................................................................. 108
Creating HP Recovery media (select products only) ....................................................................... 108
Using Windows tools ......................................................................................................................................... 109
Restore and recovery ......................................................................................................................................... 110
Recovering using HP Recovery Manager ........................................................................................ 110
What you need to know before you get started ........................................................... 110
Using the HP Recovery partition (select products only) .............................................. 111
Using HP Recovery media to recover ............................................................................ 111
Changing the computer boot order .............................................................................. 112
Removing the HP Recovery partition (select products only) ....................................... 113
15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 114
Creating backups ............................................................................................................................................... 114
Backing up your information ............................................................................................................................. 114
x
Performing a system recovery .......................................................................................................................... 115
USB Recovery option (select models only) ....................................................................................................... 115
Remove everything and reinstall Ubuntu ......................................................................................................... 116
16 Specications .......................................................................................................................................... 118
Computer specications .................................................................................................................................... 118
33.8-cm (13.3-in) display specications .......................................................................................................... 119
Hard drive specications ................................................................................................................................... 120
Solid-state drive specications ......................................................................................................................... 121
17 Statement of memory volatility ................................................................................................................ 122
Nonvolatile memory usage ............................................................................................................................... 126
Questions and answers ..................................................................................................................................... 128
Using HP Sure Start (select models only) .......................................................................................................... 129
18 Power cord set requirements .................................................................................................................... 130
Requirements for all countries and regions ...................................................................................................... 130
Requirements for specic countries and regions ............................................................................................. 130
19 Recycling ................................................................................................................................................ 132
Index ........................................................................................................................................................... 133
xi
xii
1 Product description
Category Description
Product Name HP ProBook 430 G3 Notebook PC
Processors Intel® Core™ i7 processor, Dual Core, 6th generation (4-MB L3 cache, 15 W)
6500U, 2.6 GHz/3.1 GHz Single Core Turbo
Intel® Core i5 processors, Dual Core, 6th generation (3-MB L3 cache, 15 W)
6300U, 2.4-GHz/3.0-GHz Single Core Turbo processor
6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor
Intel Core i3 processors, Dual Core, 6th generation (3-MB L3 cache, 15 W)
6100U, 2.3-GHz processor/Intel HD Graphics 520
Intel Pentium processor (2-MB L3 cache, 15 W)
4405U, 2.1-GHz processor/Intel HD Graphics 510
Intel Celeron processor (2-MB L3 cache, 15 W)
3855U, 1.6-GHz processor/Intel HD Graphics 510
Chipset Intel Skylake; integrated with processor
Graphics Integrated UMA Graphics GT1 and GT2
See processor category.
Panel 33.8-cm (13.3-inch), anti-glare, 1366x768, 220 nits
eDP HD Flat(3.6 mm)/Slim (3.0 mm)
1 or 2 WLAN antennas
1 or 2 WLAN antennas, WWAN, camera
1 or 2 WLAN antennas, camera
Touch panel, 1 or 2 WLAN antennas, camera (Windows 8.1 or Windows 10 only)
Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC3L-12800, 1600-MHz, DDR3L SODIMMs
Supports the following congurations:
●
16384 MB (8192 × 2; dual channel)
●
12288 MB (8192 + 4096; dual channel)
●
8192 MB (8192 × 1)
●
8192 MB (4096 × 2; dual channel)
●
6144 MB (4096 + 2048; dual channel)
●
4096 MB (4096 × 1)
●
2048 MB (2048 × 1)
1
Category Description
Primary storage Supports 7-mm, 2.5-in SATA hard drives with HP 3D DriveGuard:
●
1-TB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, 5400-rpm
●
500-GB, 5400-rpm, hybrid (8-GB SSD) MLC
Mini card M.2 2280 SSD (NGFF), SATA-3
Supports the following drives:
●
256 GB TLC
●
128 GB TLC
Set as primary storage if selected.
Optical drive Supports the following external SATA optical drive:
DVD+/-RW SuperMulti DL
Audio/Visual Integrated camera (720p HD)
Supports “no camera” option
Stereo speakers (2)
Integrated dual-array microphone (webcam models only)
Headphone/microphone combo jack
HD audio with DTS Sound
Conexant CX7501
Ethernet Realtek RTL8111HSH 10/100/1000
S3/S4/S5 wake on LAN (AC mode and battery mode)
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
●
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
●
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230
●
7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi +
Bluetooth 4.0
●
Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0
Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card
Integrated WWAN options by way of wireless module:
Two WWAN antennas built into display assembly (world-wide 5 band, congured with
panels)
Subscriber identity module (SIM) security (customer-accessible)
2 Chapter 1 Product description
Category Description
Supports “no WWAN” option
Supports the following WWAN modules:
●
HP hs3110 HSPA+ Intel Mobile Broadband Module
●
HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module
External media card Digital Media Reader Slot
Supports SD, SDHC, SDXC
Ports Headphone/Microphone Combo Jack
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (1)
USB 2.0 powered port
VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 60-GHz (hot plug/unplug
with auto-detect)
HDMI 1.4
Multi-pin AC port
Keyboard/pointing devices Keyboards
HP Advanced Keyboard
Backlit full-sized chiclet keyboard
Full-sized, chiclet keyboard
Spill-resistant keyboard
Touchpad
Touchpad gestures enabled by default: on/o button on board, taps enabled by default, 2-
nger scrolling and zoom enabled by default, OSD (enable/disable), Win8 2 nger tap=right
click, Win8 edge swipes
Touchpad gestures disabled by default: 3 nger ick, 2 nger rotate, momentum motion, 1
nger vertical scroll
Power requirements Smart AC adapter with localized cable plug support:
65-W Smart 4.5 mm AC adapter – EM
45-W Smart 4.5 mm AC adapter
45-W Smart 4.5 mm AC adapter (2 prong; Japan only)
6-cell, 55-Wh, 3.0 Ah, Li-ion battery
4-cell, 44-Wh, 2.8 Ah, Li-ion battery (long life)
2-wire, 1.0 m power cord (for 2-prong adapter)
3-wire, 1.8 m power cord
3-wire, 1.0 m power cord
Security Integrated ngerprint reader
No ngerprint reader option
Security lock
3
Category Description
TPM SLB9670 (FW ver. 1.2) (Inneon; soldered down)
TPM support
Operating system Operating system version:
Windows 7 Service Pack 1
Windows 8.1 Update
Preinstalled:
Windows 7 Professional 64
Windows 7 Professional 64 – CPPP
Windows 7 Professional 64 – StF MSNA
Windows 7 Professional 32
Windows 8.1 CH 64 – CPPP
Windows 8.1 (EM) 64
Windows 8.1 (EM) 64 – High End
Windows 8.1 (ML) 64
Windows 8.1 (ML) 64 – High End
Windows 8.1 Professional 64
Windows 8.1 Core for Higher Education ML 64
Windows 8.1 Professional StF MSNA
Windows 8.1 Professional StF MSNA EM
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market
Windows 10 Home 64 Chinese Market – CPPP
Windows 10 Home 64 StF MSNA for Higher Education
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Single Language
Windows 10 Home 64 High-end Chinese Market
Windows 10 Professional 64
Windows 10 Professional StF MSNA
Windows 10 Professional StF MSNA EM
Windows 10 Professional 64 Downgrade Windows 7 32
Windows 10 Professional 64 Downgrade Windows 7 32 StF MSNA
4 Chapter 1 Product description
Windows 10 Professional 64 Downgrade Windows 7 64
Windows 10 Professional 64 Downgrade Windows 7 64 StF MSNA
Windows 10 Professional 64 Downgrade Windows 7 64 StF MSNA EM
Ubuntu Linux 14.04
Ubuntu Kylin Linux 14.04
Category Description
FreeDOS 2.0
Restore Media (DRDVD/SRDVD):
DRDVD Windows 10
DRDVD Windows 8.1
DRDVD Windows 7
SRDVD Ubuntu Linux
Restore Media (OSDVD):
Windows 7 Professional 32
Windows 7 Professional 64
Windows 8.1 (Update) Professional 64
Windows 8.1 (Update) Professional for Education 64
Windows 8.1 (Update) 64
Windows 8.1 (Update) Country Specic 64
Windows 8.1 (Update) Emerging Market 64
Web-only support:
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
Windows 8.1 Enterprise 64
Windows 10 Enterprise
Certied:
Microsoft WHQL
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory module
WLAN module
Keyboard
5
2 Components
Right
Component Description
(1) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
(2) HDMI port Connects an optional video or audio device, such as a high-
external drive, printer, scanner or USB hub.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(3) External monitor port Connects an external VGA monitor or projector.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
(5) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
6 Chapter 2 Components
Left
Component Description
(1) Power connector Connects an AC adapter.
(2) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) USB 2.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
Left 7
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Windows 7:
Select Start > All Programs > HP Help and Support > HP
Documentation.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(6) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(7) Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
8 Chapter 2 Components
Display
Component Description
(1) WLAN antennas (2)* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas (2)* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> HP Webcam.
Windows 8.1: Access HP Support Assistant from the Start screen by
selecting the HP Support Assistant app.
Display 9
Top
TouchPad
Component Description
Windows 10: Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Components
items on the screen.
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
(6) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: microphone sound is o.
●
O: microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
(7) TouchPad light
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
Top 11
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
12 Chapter 2 Components
Component Description
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Top 13
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc
key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys that enables you to add, subtract, and perform other
numeric tasks. When num lock is on, the keypad can be used like
an external numeric keypad.
(6) Windows application key Windows 7: Displays a shortcut menu for items beneath the
cursor.
Windows 8.1: Displays options for a selected object.
Windows 10: Displays options for a selected object.
(7) num lock key Turns the embedded numeric keypad on and o.
14 Chapter 2 Components
Bottom
Component Description
(1) Battery release latches (2) Release the battery.
(2) Battery bay Holds the battery.
(3) Vents (3) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
NOTE: The vents shown in this illustration may vary
depending on your computer model.
(4) Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, the SIM
connector, and the memory module slots.
Bottom 15
Component Description
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
To access Help and Support in Windows 7: Select Start >
Help and Support.
To access HP Support Assistant: in Windows 8.1: From the
Start screen, select the HP Support Assistant app.
Windows 10:
Type support in the taskbar search box, and then select
the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(5) SIM connector Supports a wireless subscriber identity module (SIM). The
SIM connector is located under the service door.
16 Chapter 2 Components
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
Inserting a SIM card (select products only)
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.
To insert a SIM card, follow these steps:
1. Turn o the computer by using the Shut down command.
2. Close the display.
3. Disconnect all external devices connected to the computer.
4. Unplug the power cord from the AC outlet.
5. Turn the computer upside down on a at surface, with the battery bay toward you.
6. Remove the battery.
7. Remove the service door.
8. Insert the SIM card (1) into the SIM locking hinged connector, and gently push the SIM card until it is
rmly seated. Rotate the hinge (2) down to secure the SIM card into the connector.
NOTE: The SIM card in your computer may look slightly dierent from the illustration in this section.
NOTE: See the image in the service bay to determine which way the SIM card should be inserted into
your computer.
9. Replace the service door.
10. Replace the battery.
NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.
11. Reconnect external power.
12. Reconnect external devices.
13. Turn on the computer.
To remove a SIM card, rotate the SIM connector hinge upward, and then remove the SIM card from the
connector.
18 Chapter 2 Components
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