HP ProBook 430 G2 Maintenance And Service Manual
HP ProBook 430 G2 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: June 2014
Document Part Number: 773253-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader (select models only) ...................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Front ..................................................................................................................................................................... 13
Left ....................................................................................................................................................................... 14
Right ..................................................................................................................................................................... 14
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Cable Kit ............................................................................................................................................................... 20
Display components ............................................................................................................................................ 21
Mass storage devices ........................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 24
Tools required ...................................................................................................................................................... 24
Service considerations ......................................................................................................................................... 24
Plastic parts ....................................................................................................................................... 24
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 25
Grounding guidelines ........................................................................................................................ 26
Electrostatic discharge damage ..................................................................................... 26
Packaging and transporting guidelines ....................................................... 27
Workstation guidelines ................................................................................ 27
Equipment guidelines ................................................................................... 28
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
vii
Battery ............................................................................................................................................... 30
Service door ....................................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
Memory modules ............................................................................................................................... 34
WLAN/Bluetooth combo card ............................................................................................................ 36
WWAN module ................................................................................................................................... 38
Keyboard ........................................................................................................................................... 40
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 44
Component replacement procedures .................................................................................................................. 44
Display subcomponents (bezel, webcam, panel) ............................................................................. 45
Top cover ........................................................................................................................................... 48
RTC battery ........................................................................................................................................ 51
Fingerprint reader assembly ............................................................................................................. 52
Power button board .......................................................................................................................... 53
I/O board ............................................................................................................................................ 55
Touchpad button board ..................................................................................................................... 57
Fan ..................................................................................................................................................... 59
System board .................................................................................................................................... 60
Speaker assembly ............................................................................................................................. 64
Heat sink assembly ........................................................................................................................... 66
Power connector and cable ............................................................................................................... 68
Display assembly ............................................................................................................................... 70
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 76
Using Computer Setup ......................................................................................................................................... 76
Starting Computer Setup .................................................................................................................. 76
Navigating and selecting in Computer Setup ................................................................................... 76
Restoring factory settings in Computer Setup ................................................................................. 77
Updating the BIOS ............................................................................................................................. 77
Determining the BIOS version ......................................................................................... 77
Downloading a BIOS update ........................................................................................... 78
Using MultiBoot ................................................................................................................................................... 78
About the boot device order ............................................................................................................. 78
Choosing MultiBoot preferences ....................................................................................................... 79
Setting a new boot order in Computer Setup ................................................................. 79
Dynamically choosing a boot device using the f9 prompt ............................................. 79
Setting a MultiBoot Express prompt .............................................................................. 80
Entering MultiBoot Express preferences ........................................................................ 80
viii
8 Computer Setup (BIOS) and MultiBoot in Windows 8 ....................................................................................... 81
Using Computer Setup ......................................................................................................................................... 81
Starting Computer Setup .................................................................................................................. 81
Navigating and selecting in Computer Setup ................................................................................... 81
Restoring factory settings in Computer Setup ................................................................................. 82
Updating the BIOS ............................................................................................................................. 82
Determining the BIOS version ......................................................................................... 82
Downloading a BIOS update ........................................................................................... 83
Using MultiBoot ................................................................................................................................................... 84
About the boot device order ............................................................................................................. 84
Choosing MultiBoot preferences ....................................................................................................... 84
Setting a new boot order in Computer Setup ................................................................. 84
Dynamically choosing a boot device using the f9 prompt ............................................. 85
Setting a MultiBoot Express prompt .............................................................................. 85
Entering MultiBoot Express preferences ........................................................................ 85
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 86
Using Computer Setup ......................................................................................................................................... 86
Starting Computer Setup .................................................................................................................. 86
Navigating and selecting in Computer Setup ................................................................................... 86
Restoring factory settings in Computer Setup ................................................................................. 87
Updating the BIOS ............................................................................................................................. 88
Determining the BIOS version ......................................................................................... 88
Downloading a BIOS update ........................................................................................... 88
Changing the boot order using the f9 prompt .................................................................................. 89
TPM BIOS settings (select products only) ........................................................................................................... 89
Using HP Sure Start (select products only) ......................................................................................................... 90
10 Computer Setup (BIOS) in Ubuntu Linux ....................................................................................................... 91
Starting Computer Setup ..................................................................................................................................... 91
Using Computer Setup ......................................................................................................................................... 91
Navigating and selecting in Computer Setup ................................................................................... 91
Restoring factory settings in Computer Setup ................................................................................. 92
Updating the BIOS ................................................................................................................................................ 92
Determining the BIOS version ........................................................................................................... 92
Downloading a BIOS update .............................................................................................................. 93
11 HP PC Hardware Diagnostics (UEFI) .............................................................................................................. 94
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 94
ix
12 Backup and recovery in Windows 7 .............................................................................................................. 96
Creating recovery media and backups ................................................................................................................ 96
Guidelines .......................................................................................................................................... 96
Creating recovery media with HP Recovery Disc Creator ................................................................. 96
Creating recovery media ................................................................................................. 97
Backing up your information ............................................................................................................. 97
Performing a system recovery ............................................................................................................................ 98
Using the Windows recovery tools .................................................................................................... 98
Using f11 recovery tools (select models only) ................................................................................. 99
Using Windows 7 operating system media ....................................................................................... 99
13 Backup and recovery in Windows 8 ............................................................................................................ 101
Backing up your information ............................................................................................................................. 101
Performing a system recovery .......................................................................................................................... 101
Using the Windows recovery tools .................................................................................................. 101
Using f11 recovery tools ................................................................................................................. 102
Using Windows operating system media (purchased separately) ................................................. 103
Using Windows Refresh or Windows Reset .................................................................................... 103
Using HP Software Setup ................................................................................................................ 103
14 Backup and recovery in Windows 10 .......................................................................................................... 104
Creating recovery media and backups .............................................................................................................. 104
Creating HP Recovery media (select products only) ....................................................................... 104
Using Windows tools ......................................................................................................................................... 105
Restore and recovery ......................................................................................................................................... 106
Recovering using HP Recovery Manager ........................................................................................ 106
What you need to know before you get started ........................................................... 106
Using the HP Recovery partition (select products only) .............................................. 107
Using HP Recovery media to recover ............................................................................ 107
Changing the computer boot order .............................................................................. 108
Removing the HP Recovery partition (select products only) ....................................... 109
15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 110
Creating backups ............................................................................................................................................... 110
Backing up your information ............................................................................................................................. 110
Performing a system recovery .......................................................................................................................... 111
USB Recovery option (select models only) ....................................................................................................... 111
Remove everything and reinstall Ubuntu ......................................................................................................... 112
x
16 Specications .......................................................................................................................................... 114
Computer specications .................................................................................................................................... 114
33.8-cm (13.3-in), HD+ display specications .................................................................................................. 115
Hard drive specications ................................................................................................................................... 116
Solid-state drive specications ......................................................................................................................... 117
DVD±RW SuperMulti DL Drive specications .................................................................................................... 118
Blu-ray ROM DVD±RW SuperMulti DL Drive ....................................................................................................... 119
DVD-ROM drive .................................................................................................................................................. 119
Specication information in Device Manager ................................................................................................... 120
17 Statement of Volatility ............................................................................................................................. 121
Non-volatile memory usage .............................................................................................................................. 123
Questions and answers ..................................................................................................................................... 125
18 Power cord set requirements .................................................................................................................... 126
Requirements for all countries and regions ...................................................................................................... 126
Requirements for specic countries and regions ............................................................................................. 126
19 Recycling ................................................................................................................................................ 128
Battery ............................................................................................................................................................... 128
Display ............................................................................................................................................................... 128
Index ........................................................................................................................................................... 134
xi
xii
1 Product description
Category Description
Product Name HP ProBook 430 G2 Notebook PC
Processors Intel® Core™ i7 processor, Haswell, Dual Core, 4th generation (4-MB L3 cache)
4510U, 2.0-GHz/3.1-GHz Core Turbo/Intel HD Graphics 4400
Intel® Core i5 processors, Haswell, Dual Core, 4th generation (3-MB L3 cache, 35W)
4310U, 2.0-GHz/3.0-GHz Core Turbo processor/Intel HD Graphics 4400
4210U, 1.7-GHz/2.7-GHz Core Turbo processor/Intel HD Graphics 4400
Intel Core i3 processors, Haswell, Dual Core, 4th generation (3-MB L3 cache)
4030U, 1.9-GHz processor/Intel HD Graphics 4400
4005U, 1.7-GHz processor/Intel HD Graphics 4400
Intel Celeron processor, Haswell (2-MB L3 cache)
2957U, 1.4-GHz processor/Intel HD Graphics
Intel Core i7 processor, Broadwell, Dual Core, 5th generation (1600MHz, 4-MB L3 cache,
15W, Intel HD 5500 Graphics)
5500U, 2.4-GHz/3.0-GHz Core Turbo
Intel Core i5 processor, Broadwell, Dual Core, 5th generation (1600MHz, 3-MB L3 cache,
15W, Intel HD 5500 Graphics)
5300U, 2.3-GHz/2.9-GHz Core Turbo
5200U, 2.2-GHz/2.7-GHz Core Turbo
Intel Core i3 processor, Broadwell, Dual Core, 5th generation (1600MHz, 3-MB L3 cache,
15W, Intel HD 5500 Graphics)
5020U, 2.2-GHz
5015U, 2.1-GHz
5010U, 2.1-GHz
5005U, 2.0-GHz
Intel Pentium, Broadwell, Dual Core (1600MHz, 2-MB L3 cache, 15W, Intel HD Graphics)
3825U, 1.9-GHz
3805U, 1.9-GHz
Intel Celeron, Broadwell, Dual Core (1600MHz, 2-MB L3 cache, 15W, Intel HD Graphics)
3215U, 1.7-GHz
3205U, 1.5-GHz
Chipset Integrated with processor
Graphics Integrated UMA
Integrated with shared video memory. See processor category.
1
Category Description
Panel LVDS – at
33.8-cm (13.3-inch), anti-glare, HD, 1366x768, 200 nits, 3.6 mm, 1 or 2 WLAN antennas
33.8-cm (13.3-inch), anti-glare, HD, 1366x768, 200 nits, 3.6 mm, 1 or 2 WLAN antennas,
WWAN, camera
33.8-cm (13.3-inch), anti-glare, HD, 1366x768, 200 nits, 3.6 mm, 1 or 2 WLAN antennas,
camera
33.8-cm (13.3-inch) HD, 1366x768, 3.6 mm, touchpanel, 1 or 2 WLAN antennas, camera
(Windows 8.1 or Windows 10 only)
Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC3L-12800, 1600-MHz, DDR3L SODIMMs
Supports the following congurations:
●
16384 MB (8192 × 2; dual channel)
●
12288 MB (8192 + 4096; dual channel)
●
8192 MB (8192 × 1)
●
8192 MB (4096 × 2; dual channel)
●
6144 MB (4096 + 2048; dual channel)
●
4096 MB (4096 × 1)
●
2048 MB (2048 × 1)
Primary storage Supports 7-mm, 2.5-in SATA hard drives with HP 3D DriveGuard
Customer-accessible
Supports the following 7 mm/9.5 mm, 2.5-inch hard drives:
●
1-TB, 5400-rpm
●
750-GB, 5400-rpm
●
500-GB, 7200-rpm
●
500-GB, 5400-rpm
●
500-GB, 5400-rpm, hybrid (8-GB SSD) MLC
●
320-GB, 5400-rpm
●
256-GB Solid-state drive (SSD)
●
128-GB Solid-state drive (SSD)
Supports the following 2.5-inch solid-state drives:
●
512-GB Solid-state drive (SSD), TLC
●
256-GB Solid-state drive (SSD), MLC
●
256-GB Solid-state drive (SSD), TLC
●
128-GB Solid-state drive (SSD), MLC
●
128-GB Solid-state drive (SSD), TLC
Mini-card SSD M.2 2242 SSD
2 Chapter 1 Product description
Category Description
120 GB
Optical drive Supports the following external SATA optical drive:
DVD+/-RW SuperMulti DL
Audio/Visual Integrated camera (720p HD)
Integrated camera (720p HD, Lync)
Stereo speakers (2)
Integrated dual-array microphone
Headphone/microphone combo jack
Realtek ALC3227-CG
Skype-ready
Lync Certied
HD audio with DTS Sound+
Supports “no camera” option
Ethernet Realtek RTL8161GSH-CG 10/100/1000
S3/S4/S5 wake on LAN (AC mode and battery mode)
NIC power down technology
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
One or two WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
Integrated WLAN options via Minicard:
●
Intel 802.11 a/b/g/n/AC 2x2 +BT Combo (Wilkins Peak 2) - no vPro
●
Intel 802.11 a/b/g/n/AC 1x1 +BT Combo (Wilkins Peak 1)
●
QCA 802.11 b/g/n 1x1 (Marilyn) Backup
●
Broadcom 802.11 a/b/g/n 2x2 +BT Combo (Bumblebee) w/o WiDi
●
Broadcom 802.11 b/g/n 1x1 +BT Combo (Harrier) Backup
●
Realtek 802.11 b/g/n 1x1 (Focus)
●
Realtek 802.11 b/g/n 1x1 +BT Combo (Skyray)
Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card
Integrated WWAN options by way of wireless module:
Two WWAN antennas built into display assembly (world-wide 5 band, congured with
panels)
Subscriber identity module (SIM) security (customer-accessible)
Supports “no WWAN” option
3
Category Description
Supports the following WWAN modules:
●
HP hs3110 HSPA+ Mobile Broadband Module
●
HP lt4112 LTE/HSPA+ Gobi 4G Module
External media card Digital Media Reader Slot
Supports SD, SDHC, SDXC
Ports Headphone/microphone combo jack
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 + powered port (1)
VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 50-GHz (hot plug/unplug
with auto-detect)
HDMI 1.4
Multi-pin AC port
Keyboard/pointing devices Full-sized, chiclet, spill-resistant keyboard
Backlit, full-sized, chiclet, spill-resistant keyboard
Touchpad includes: on/o button on board; 2-way scroll with legend, taps enabled by
default, 2-nger scrolling and zoom enabled by default
Power requirements Smart AC adapter with localized cable plug support:
65-W
45-W
45-W (2 prong; Japan only)
40-W (EMEA only)
4-cell, 44-Wh, 3.0 Ah, Li-ion battery
4-cell, 40-Wh, 3.0 Ah, Li-ion battery (long life)
2-wire, 1.0 m power cord (for 2-prong adapter)
3-wire, 1.8 m power cord
3-wire, 1.0 m power cord
Security Integrated ngerprint reader
No ngerprint reader option
Security lock
TPM SLB9660 (FW ver. 1.2) (Inneon; soldered down)
Operating system Preinstalled:
Windows 7 Professional 64
Windows 7 Home Premium 64
Windows 7 Home Basic 64
Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64
4 Chapter 1 Product description
Category Description
Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 –
MSNA
Windows 8.1 China (CH) 64-bit
Windows 8.1 Emerging Markets (EM) 64-bit
Windows 8.1 Multi-language (ML) 64-bit
Windows 8.1 Professional 64-bit
Windows 8.1 Professional 64-bit – MSNA
Windows 10 Home 64
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market
Windows 10 Home 64 Chinese Market – CPPP
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Single Language
Windows 10 Home 64 High-end Chinese Language
Windows 10 Home 64 High-end Chinese Market
Windows 10 Professional 64
Windows 10 Professional StF MSNA
Windows 10 Professional StF MSNA EM
Windows 10 Professional 64 Downgrade Windows 7 32
Windows 10 Professional 64 Downgrade Windows 7 32 – StF MSNA
Windows 10 Professional 64 Downgrade Windows 7 64
Windows 10 Professional 64 Downgrade Windows 7 64 – StF MSNA
Windows 10 Professional 64 Downgrade Windows 7 64 – StF MSNA EM
FreeDOS 2.0
Ubuntu Linux
Restore Media (DRDVD/SRDVD):
DRDVD Windows 10
DRDVD Windows 8.1
DRDVD Windows 7
SRDVD Ubuntu Linux
Restore Media (OSDVD):
Windows 7 Home Basic 64
Windows 7 Home Premium 64
Windows 7 Professional 32
Windows 7 Professional 64
5
Category Description
Windows 8.1 Professional 64
Windows 8.1 64-bit
Windows 8.1 Country Specic 64-Bit
Windows 8.1 Emerging Market 64-Bit
Web-only support:
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
Windows 8.1 Enterprise 64
Windows 10 Enterprise
Certied:
Microsoft WHQL
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory module
WLAN module
WWAN module
Keyboard
6 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> CyberLink YouCam.
Windows 8.1: Access HP Support Assistant. To access HP Support
Assistant, from the Start screen, select the HP Support Assistant
app.
Windows 10: Type camera in the taskbar search box, and then
select
Camera.
(6) Internal display switch Turns
o the display or initiates Sleep if the display is closed while
the power is on.
Display 7
Component Description
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide:
Windows 7: Select Start > Help and Support > User Guides.
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10
: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Top
TouchPad
Component Description
(1) TouchPad
on/o button Turns the TouchPad on and o.
(2) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) Microphone mute light
●
Amber: microphone sound is o.
●
O: microphone sound is on.
(4) Num lock light On: Num lock is on.
(5) Wireless light White: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Speaker mute light
●
Amber: Computer sound is o.
●
White: Computer sound is on.
(7) TouchPad light
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
Top 9
Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows® shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings
, and then select Power and sleep from the
list of applications.
Windows 10
: Type power in the taskbar search box, and then
select
Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
10 Chapter 2 External component identication
Component Description
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
(4) Speaker mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password
logon.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, or the esc key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Top 11
Component Description
Each key on the keypad performs the function indicated by the
icon in the upper-right corner of the key.
(6) Windows applications key Windows 7: Displays a shortcut menu for items beneath the
cursor.
Windows 8.1: Displays options for a selected object.
Windows 10: Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o when pressed in
combination with the fn key.
Bottom
Component Description
(1) Vent Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Service door Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the
memory module slots.
12 Chapter 2 External component identication
Component Description
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through HP
Support Assistant.
To access Help and Support in Windows 7: Select Start >
Help and Support.
To access HP Support Assistant: in Windows 8.1: From the
Start screen, select the HP Support Assistant app.
Windows 10:
Type support in the taskbar search box, and then select
the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(3) Battery release latches (2) Releases the battery.
(4) Battery bay Holds the battery.
(5) SIM slot Supports a wireless subscriber identity module (SIM). The
SIM sl
ot is located under the service door.
Front
Component Description
(1) Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
h
ard drive.
(2) Memory card reader Reads optional memory cards that store, manage, share,
or ac
cess information.
Front 13
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(5) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
Right
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, or a headset. Also connects an optional headset
microphone. This jack does not support optional microphoneonly devices.
14 Chapter 2 External component identication
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this document:
Windows 7:
Select Start > Help and Support > User Guides.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant
app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication
area, at the far right of the taskbar.
Windows 10:
Select
Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
s
peakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
c
onnector that supports both audio-out (headphone) and
audio-in (microphone).
(2) USB 2.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
ex
ternal drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low
current. Some USB devices require power and require you to use
a powered port.
NOTE: USB charging ports can also charge select models of
c
ell phones and MP3 players, even when the computer is in
Sleep mode.
(3) RJ-45 (network) jack/lights Connects a network cable.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
(4) AC adapter/Battery light
●
White: The computer is connected to external power and
the b
attery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the b
attery is charged from 0 to 89 percent.
●
O:
The battery is fully charged.
(5) Power connector Connects an AC adapter.
Right 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
Computer major components 17
Item Description Spare part number
(1) Display panel, 33.8-cm (13.3-inch), HD, anti-glare not spared
(2) Keyboard (includes cable)
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 40.
No backlight 767470-xxx
Backlit 767476-xxx
(3) Top cover (includes touchpad assembly)
For use in models with a ngerprint reader 768213-001
For use in models without a ngerprint reader 773562-001
(4) Power button board assembly 768203-001
(5) Fingerprint reader assembly (includes cable, bracket, and bezel) 768200-001
(6) Touchpad button board 768212-001
(7) Fan 768199-001
(8) Hard drive
1-TB, 5400-rpm, 7 mm 762990-001
750-GB, 5400-rpm, 7 mm 752099-001
500-GB, 7200-rpm, 7 mm 703267-001
500-GB, 5400-rpm, 7 mm 683802-001
500-GB, 5400-rpm, 7 mm, hybrid (8-GB SSD) 732000-001
128-GB Solid-state drive 767453-001
120-GB Solid-state drive 768055-001
(9) I/O board 768204-001
(10) Speaker assembly 768210-001
(11) Power connector and cable (includes bracket) 768197-001
(12) Heat sink assembly (includes replacement thermal material)
Heat sink for use with Intel Haswell processors 768198-001
Heat sink for use with Intel Broadwell processors 807234-001
(13) RTC battery 759981-001
(14) System board (includes replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-501: Windows 8.1 Standard operating system
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Intel Core i7-5500U processor; WWAN models 798067-xxx
Intel Core i7-5500U processor; models without WWAN models 798063-xxx
18 Chapter 3 Illustrated parts catalog
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