HP ProBook 11 G2 Education Edition Maintenance and Service Guide
HP ProBook 11 G2 Education Edition
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core, and Celeron
are trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 807291-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows functionality. See
http://www.microsoft.comfor details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Buttons and speakers ............................................................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Front ....................................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the model number, serial number, product number, and warranty information ............................... 12
Computer major components .............................................................................................................................. 13
Display assembly components ............................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 24
Component replacement procedures .................................................................................................................. 24
Battery ............................................................................................................................................... 24
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Hard drive .......................................................................................................................................... 28
Solid-state drive ................................................................................................................................ 30
Memory module ................................................................................................................................ 32
WWAN module ................................................................................................................................... 33
WLAN module .................................................................................................................................... 35
Display assembly ............................................................................................................................... 37
Power connector cable ...................................................................................................................... 47
Keyboard/top cover ........................................................................................................................... 47
Power button board .......................................................................................................................... 51
Hard drive LED board ......................................................................................................................... 52
Counterweight ................................................................................................................................... 53
System board .................................................................................................................................... 55
Fan/heat sink assembly .................................................................................................................... 58
RTC battery ........................................................................................................................................ 60
Speakers ............................................................................................................................................ 61
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Navigating and selecting in Computer Setup ................................................................................... 63
Restoring factory settings in Computer Setup ................................................................................. 64
Updating the BIOS ............................................................................................................................. 65
Determining the BIOS version ......................................................................................... 65
Downloading a BIOS update ........................................................................................... 65
Changing the boot order using the f9 prompt .................................................................................. 66
TPM BIOS settings (select products only) ........................................................................................................... 66
Using HP Sure Start (select products only) ......................................................................................................... 67
8 Computer Setup (BIOS) and MultiBoot – Windows 8 ......................................................................................... 68
Using Computer Setup ......................................................................................................................................... 68
Starting Computer Setup .................................................................................................................. 68
Navigating and selecting in Computer Setup ................................................................................... 68
Restoring factory settings in Computer Setup ................................................................................. 69
Updating the BIOS ............................................................................................................................. 70
Determining the BIOS version ......................................................................................... 70
Downloading a BIOS update ........................................................................................... 70
Using MultiBoot ................................................................................................................................................... 71
vi
About the boot device order ............................................................................................................. 71
Choosing MultiBoot preferences ....................................................................................................... 71
Setting a new boot order in Computer Setup ................................................................. 72
Dynamically choosing a boot device using the f9 prompt ............................................. 72
Setting a MultiBoot Express prompt .............................................................................. 72
Entering MultiBoot Express preferences ........................................................................ 73
9 Computer Setup (BIOS) and MultiBoot – Windows 7 ......................................................................................... 74
Using Computer Setup ......................................................................................................................................... 74
Starting Computer Setup .................................................................................................................. 74
Navigating and selecting in Computer Setup ................................................................................... 74
Restoring factory settings in Computer Setup ................................................................................. 75
Updating the BIOS ............................................................................................................................. 76
Determining the BIOS version ......................................................................................... 76
Downloading a BIOS update ........................................................................................... 76
Using MultiBoot ................................................................................................................................................... 77
About the boot device order ............................................................................................................. 77
Choosing MultiBoot preferences ....................................................................................................... 77
Setting a new boot order in Computer Setup ................................................................. 77
Dynamically choosing a boot device using the f9 prompt ............................................. 78
Setting a MultiBoot Express prompt .............................................................................. 78
Entering MultiBoot Express preferences ........................................................................ 78
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80
11 Backing up, restoring, and recovering in Windows 10 .................................................................................... 82
Creating recovery media and backups ................................................................................................................ 82
Creating HP Recovery media (select products only) ......................................................................... 82
Using Windows tools ........................................................................................................................................... 83
Restore and recovery ........................................................................................................................................... 84
Recovering using HP Recovery Manager ........................................................................................... 84
What you need to know before you get started ............................................................. 84
Using the HP Recovery partition (select products only) ................................................. 85
Using HP Recovery media to recover .............................................................................. 85
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select products only) ......................................... 86
12 Backup and recovery in Windows 8 .............................................................................................................. 87
Backing up your information ............................................................................................................................... 87
vii
Performing a system recovery ............................................................................................................................ 87
Using the Windows recovery tools .................................................................................................... 88
Using f11 recovery tools ................................................................................................................... 88
Using Windows operating system media (purchased separately) ................................................... 89
Using Windows Refresh or Windows Reset ...................................................................................... 90
Using HP Software Setup .................................................................................................................. 90
13 Backup and recovery in Windows 7 .............................................................................................................. 91
Creating recovery media and backups ................................................................................................................ 91
Guidelines .......................................................................................................................................... 91
Creating recovery media with HP Recovery Disc Creator ................................................................. 91
Creating recovery media ................................................................................................. 92
Backing up your information ............................................................................................................. 92
Performing a system recovery ............................................................................................................................ 93
Using the Windows recovery tools .................................................................................................... 93
Using f11 recovery tools (select models only) ................................................................................. 94
Using Windows 7 operating system media ....................................................................................... 94
14 Specications ............................................................................................................................................ 96
15 Statement of Volatility .............................................................................................................................. 97
Non-volatile memory usage ................................................................................................................................ 98
Questions and answers ..................................................................................................................................... 100
Using HP Sure Start (select models only) .......................................................................................................... 101
16 Power cord set requirements .................................................................................................................... 102
Requirements for all countries .......................................................................................................................... 102
Requirements for specic countries and regions ............................................................................................. 102
17 Recycling ................................................................................................................................................ 104
Index ........................................................................................................................................................... 105
viii
1 Product description
Category Description
Product Name HP ProBook 11 G2 Education Edition
Processor
Chipset Integrated soldered-on-circuit (SoC) platform controller hub (PCH)
Graphics Internal Graphics: Intel unied memory architecture (UMA) graphics
Panel 11.6-in (1366×768), high-denition (HD), light-emitting diode (LED), SVA, TouchScreen display
●
Intel™ Core® i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
●
Intel™ Core® i3-6100U WIN 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
●
Intel™ Celeron® 3855U 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Celeron® 3855U WIN 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Pentium® 4405U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Pentium® 4405U WIN 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
Supports DX11, HD decode, and HDMI
panel; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; at (3.6-mm)
11.6-in (1366×768), high-denition (HD), light-emitting diode (LED), SVA, 220 nits; at (3.6-mm)
11.6-in (1366×768), HD, LED, AntiGlare SVA, TouchScreen display panel; WWAN
11.6-in (1366×768), HD, LED, AntiGlare SVA, 220 nits; WWAN
Memory One customer-accessible memory slot
Supports DDR4 PC3-17000 (2133) SODIMMS
Supports up to 8192-MB maximum system memory
●
4096-MB Total System Memory (4096-MB x 1)
●
8192-MB Total System Memory (8192-MB x 1)
Storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for Accelerometer hard drive protection
Support for the following single hard drive conguration:
●
500-GB, 5400-rpm, 7.0-mm
Support for M.2 2280 SATA-3 solid-state drives (SSD) in 128-GB, multilevel cell (MLC) and 256-GB,
triple-level cell (TLC) formats
Audio and video Integrated HP TrueVision HD webcam, 1280×720 by 30 frames per second (xed, no tilt, with
activity LED)
Single digital microphone with appropriate echo-cancellation and noise-suppression software
Two speakers with DTS Sound
1
Category Description
Ethernet Integrated 10/100/1000 Gigabit; supports PXE boot
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth™ 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module
Two built-in WWAN antennas
Supports a MU736 HSPA+ Mobile Broadband Module
Compatible with MiraCast-certied devices
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and
writes data to digital memory cards such as Secure Digital (SD™).
Ports
Keyboard/pointing devices Full-sized, textured, island-style keyboard
Power requirements Support for 6-cell, 64-WHr, 4.2-AHr, Li-ion and 3-cell, 36-WHr, 3.2-AHr, Li-ion batteries
Security Security cable lock
●
AC adapter HP Smart plug (4.5mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection
●
High-denition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 2560×1600
●
RJ45/Ethernet
●
USB 3.0 (3)
●
VGA (Dsub 15-pin) supporting: 2048×1536 external resolution @ 60 Hz, hot plug and unplug
and auto-detection for correct output to wide-aspect versus standard-aspect video
Touchpad requirements:
2013 TouchPad
Taps enabled as default
Multi-touch gestures enabled
Support for Windows 8.1 modern TouchPad gestures
Support for PS/2 interface
Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter
(non-PFC, RC, 3-wire, 4.5-mm) AC adapters
Trusted platform module (TPM) 1.2
Operating system Preinstalled:
2 Chapter 1 Product description
●
Windows 8.1 ML
●
Windows 8.1 Pro 64 Shape the Future (StF) MSNA only available with (Pentium & Celeron
Processors) and RAM equal to or less than 4-GB and (storage equal to or less than 128-GB
for SSD/eMMC or storage equal to or less than 500-GB HDD)
●
Windows 8.1 Pro 64 StF MSNA EM only available with (Pentium & Celeron Processors) and
RAM equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD)
Category Description
●
Windows 8.1 Pro 64 StF MSNA strategic only available with (Pentium & i3 Processors) and
RAM equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD)
●
Windows 10 Home 64-bit
●
Windows 10 Home 64-bit Single Language
●
Windows 10 Pro 64-bit StF MSNA only available with (Celeron, Pentium Processor) and RAM
equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD). NOT available for PRC and ASIA country locations
●
Windows 10 Professional 64-bit DG with Windows 7 StF Professional 64-bit Image (not
available on computer models equipped with a TouchScreen display assembly). Only
available with (Celeron, Pentium Processor) and RAM equal to or less than 4-GB and (storage
equal to or less than 128-GB for SSD/eMMC or storage equal to or less than 500-GB HDD).
NOT available for PRC and ASIA country locations
●
Windows 10 Professional 64-bit with Windows 7 Professional 64-bit Image – StF
(Professional for Education; not available on computer models equipped with a TouchScreen
display assembly)
Operating system (continued)
Serviceability End user replaceable parts:
●
FreeDOS 2.0 (available only in the United States and Latin American countries and regions)
Restore media: Windows 10 (available with any Windows 10 operating system, required with any
Windows 10 Professional Downgrade operating system)
OSDVD:
●
Windows 10 Professional 64-bit (included in Windows 8.1 downgrade operating system
AV only)
Web support OS:
●
Windows 10 Enterprise 64-bit
●
AC adapter
●
Battery
●
SIM (select models only)
3
2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video.
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
(5) Microphones Record sound.
(6) Display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside
of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP
Support Assistant app.
4 Chapter 2 External component identication
Buttons and speakers
Item Component Description
(1) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
If the computer has stopped responding and the previous
shutdown procedures are ineective, press and hold the power
button for 15 seconds to perform a hardware reset turning o
the computer immediately.
NOTE: For select models, the Intel Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list
of applications.
(2) Speakers (2) Produce sound.
Buttons and speakers 5
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3) Windows key Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
6 Chapter 2 External component identication
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) TouchPad light
(4) Mute light
(5) Wireless light
(6) Hard drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
Amber: Wireless is o.
●
O: Wireless is on.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Lights 7
TouchPad
Item Component Description
Front
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Item Component Description
(1) Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
8 Chapter 2 External component identication
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Vent Enables airow to cool internal components.
(3) External monitor port Connects an external VGA monitor or projector.
(4) HDMI port Connects an optional video or audio device, such as a high-
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(5) USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(6) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and
Environmental Notices. To access this guide, from the Start screen,
type support, and then select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector
that supports both audio-out (headphone) and audioin (microphone).
Left side 9
Right side
Item Component Description
(1) USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
(2) Memory card reader Reads optional memory cards that store, manage, share, or access
(3) RJ-45 (network) jack/lights Connects a network cable.
keyboard, mouse, external drive, printer, scanner or USB hub.
information.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
(4) AC adapter/Battery light
(5) Power connector Connects an AC adapter.
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
O: The battery is fully charged.
10 Chapter 2 External component identication
Bottom
Item Component Description
(1) Vent Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the model number, serial number, product number, and warranty information
The model number (1), serial number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when traveling internationally or when
contacting support.
12 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part number
(1) Display assembly: The non-TouchScreen display assembly is spared at the subcomponent level only. The TouchScreen
display assembly is spared as a whole unit replacement spare part kit (see below).
For more non-TouchScreen display assembly spare part information, see Display assembly components on page 16.
Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen) 846984-001
Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen; includes webcam/
microphone module and wireless antenna cables)
846985-001
Computer major components 13
Item Component Spare part number
(2) Keyboard/top cover (includes keyboard cable and TouchPad):
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable.
The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare part number 846982–001.
For use in Belgium 809848-A41
For use in Bulgaria 809848-261
For use in Canada 809848-DB1
For use in the Czech Republic and Slovakia 809848-FL1
For use in Denmark, Finland, and Norway 809848-DH1
For use in France 809848-051
For use in Germany 809848-041
For use in Greece 809848-151
For use in Hungary 809848-211
For use in India 809848-D61
For use in Israel 809848-BB1
For use in Italy 809848-061
For use in Latin America 809848-161
For use in the Netherlands 809848-B31
For use in Northwest Africa 809848-FP1
For use in Portugal 809848-131
For use in Russia 809848-251
For use in Saudi Arabia 809848-171
For use in Slovenia 809848-BA1
For use in South Korea 809848-AD1
For use in Spain 809848-071
For use in Sweden and Finland 809848-B71
For use in Switzerland 809848-BG1
For use in Taiwan 809848-AB1
For use in Thailand 809848-281
For use in Turkey 809848-141
For use in the United Kingdom and Singapore 809848-031
For use in the United States 809848-001
(3) Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is included in the Cable Kit, spare part number
846982-001.
809865-001
(4) System board (includes a graphics subsystem with UMA memory and replacement thermal material):
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Equipped with an Intel Celeron i3-3855U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W) and a non- Windows 8 Professional operating system
Equipped with an Intel Celeron i3-3855U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB
L3 cache, dual core, 15 W)
Equipped with an Intel Pentium 4405U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W)
Equipped with an Intel Pentium 4405U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W)
Equipped with an Intel Core i3-6100U 2.30-GHz processor (800-MHz FSB, 3.00-MB L2 cache,
dual core, 15 W)
Equipped with an Intel Core i3-6100U WIN 2.30-GHz processor (800-MHz FSB, 3.00-MB L2
cache, dual core, 15 W)
(5) RTC battery 616073-001
(6) Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and
replacement thermal material)
(7) Hard drive LED board
NOTE: The hard drive LED board spare part kit does not include the hard drive LED board
cable. The hard drive LED board cable is included in the Cable Kit, spare part number
809856-001.
(8) Counterweight 809860-001
846992–001
846992–601
846993–001
846933-601
846994–001
846994–601
846983–001
809864-001
(9) Speaker Kit (includes left and right speakers, cables, and four rubber isolators) 809870-001
(10) Base enclosure 846981–001
Rubber Kit (not illustrated, includes base enclosure screw plugs and screws covers) 809868-001
(11) Memory module (PC4L, 17000):
8 GB 820570–001
4 GB 820569–001
(12) Hard drive (5400-rpm, SATA, 7.0-mm, does not include hard drive bracket or screws):
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.
500-GB, 5400-rpm, SATA, 7.0-mm 778186-005
(13) Solid-state drive (M.2, SATA-3; does not include solid-state drive connector board, solid-state drive tray, or screws):
NOTE: The solid-state drive tray and screws are included in the Solid-State Drive Hardware Kit, spare part number
809859-001. The solid-state drive connector board is available using spare part number 811608-001.
128-GB, M2 SATA-3 Value 846989–001
256-GB, M2 SATA-3, TLC 846990–001
(14) Solid-state drive tray (included with screws in the Solid-State Drive Hardware Kit, spare part number 809859-001)
(15) Solid-state drive connector board 811608-001
(16) WLAN module:
Intel Dual Band Wireless-AC 8260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 806722–001
Intel Dual Band Wireless-AC 3165 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 806723–005
Computer major components 15
Item Component Spare part number
(17) HP hs3110 HSPA+ Mobile Broadband Module 822829–005
(18) Power connector cable (included in the Cable Kit, spare part number 846982-001)
(19) Battery (includes two captive Phillips PM2.0×5.6 screws, each secured by a C-clip)
6-cell, 64-WHr, 4.2-AHr, Li-ion 797430-001
3-cell, 36-WHr, 3.2-AHr, Li-ion 797429-001
(20) Bottom cover (includes rubber feet, shielding, and vent) 846981–001
Display assembly components
Item Description Spare part number
(1) Display bezel 809855-001
16 Chapter 3 Illustrated parts catalog
Item Description Spare part number
(2) Webcam/microphone module (includes double-sided adhesive) 846991–001
(3) Display LED board (includes double-sided adhesive)
NOTE: The display LED board spare part kit does not include the display LED board cable.
The display LED board cable is included in the Cable Kit, spare part number 846982–001.
(4) Display panel (11.6-in, LED, HD, SVA, AntiGlare, TouchScreen) 846984–001
(4) Display panel (11.6-in, LED, HD, SVA, AntiGlare, f/WWAN, TouchScreen) 846985–001
(5) Display panel cable (includes webcam/microphone module cable; included in the Cable Kit, spare part number 846982–
001)
(6) Display Hinge Kit (includes left and right display hinges) 809861-001
Antenna Kit, includes: 809852-001
(7) WLAN antenna cables and transceivers
(8) WWAN antenna cables and transceivers
(9) Display back cover 809853-001
Miscellaneous parts
Component Spare part number
AC adapter:
846986–001
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001
45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001
Cable Kit, includes:
●
Display LED board cable
●
Display panel cable
●
Hard drive LED board cable
●
Power button board cable
●
Power connector cable
●
TouchPad board cable
●
TouchPad button board cable
Power cord (3-pin, black, 1.00-m):
For use in Australia 755530-011
For use in Denmark 755530-081
For use in India 755530-D61
For use in Italy 755530-061
For use in North America 755530-001
For use in Switzerland 755530-111
846982–001
For use in the United Kingdom and Singapore 755530-031
Miscellaneous parts 17
Component Spare part number
Rubber Kit (includes base enclosure screw plugs and screw covers) 809868-001
Screw Kit 809869-001
18 Chapter 3 Illustrated parts catalog
4 Removal and replacement
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Torx8 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 19
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
20 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 21
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
22 Chapter 4 Removal and replacement preliminary requirements
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