HP ProBook 11 G2 Education Edition
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core, and Celeron
are trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 807291-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows functionality. See
http://www.microsoft.comfor details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Buttons and speakers ............................................................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Front ....................................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the model number, serial number, product number, and warranty information ............................... 12
Computer major components .............................................................................................................................. 13
Display assembly components ............................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 24
Component replacement procedures .................................................................................................................. 24
Battery ............................................................................................................................................... 24
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Hard drive .......................................................................................................................................... 28
Solid-state drive ................................................................................................................................ 30
Memory module ................................................................................................................................ 32
WWAN module ................................................................................................................................... 33
WLAN module .................................................................................................................................... 35
Display assembly ............................................................................................................................... 37
Power connector cable ...................................................................................................................... 47
Keyboard/top cover ........................................................................................................................... 47
Power button board .......................................................................................................................... 51
Hard drive LED board ......................................................................................................................... 52
Counterweight ................................................................................................................................... 53
System board .................................................................................................................................... 55
Fan/heat sink assembly .................................................................................................................... 58
RTC battery ........................................................................................................................................ 60
Speakers ............................................................................................................................................ 61
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Navigating and selecting in Computer Setup ................................................................................... 63
Restoring factory settings in Computer Setup ................................................................................. 64
Updating the BIOS ............................................................................................................................. 65
Determining the BIOS version ......................................................................................... 65
Downloading a BIOS update ........................................................................................... 65
Changing the boot order using the f9 prompt .................................................................................. 66
TPM BIOS settings (select products only) ........................................................................................................... 66
Using HP Sure Start (select products only) ......................................................................................................... 67
8 Computer Setup (BIOS) and MultiBoot – Windows 8 ......................................................................................... 68
Using Computer Setup ......................................................................................................................................... 68
Starting Computer Setup .................................................................................................................. 68
Navigating and selecting in Computer Setup ................................................................................... 68
Restoring factory settings in Computer Setup ................................................................................. 69
Updating the BIOS ............................................................................................................................. 70
Determining the BIOS version ......................................................................................... 70
Downloading a BIOS update ........................................................................................... 70
Using MultiBoot ................................................................................................................................................... 71
vi
About the boot device order ............................................................................................................. 71
Choosing MultiBoot preferences ....................................................................................................... 71
Setting a new boot order in Computer Setup ................................................................. 72
Dynamically choosing a boot device using the f9 prompt ............................................. 72
Setting a MultiBoot Express prompt .............................................................................. 72
Entering MultiBoot Express preferences ........................................................................ 73
9 Computer Setup (BIOS) and MultiBoot – Windows 7 ......................................................................................... 74
Using Computer Setup ......................................................................................................................................... 74
Starting Computer Setup .................................................................................................................. 74
Navigating and selecting in Computer Setup ................................................................................... 74
Restoring factory settings in Computer Setup ................................................................................. 75
Updating the BIOS ............................................................................................................................. 76
Determining the BIOS version ......................................................................................... 76
Downloading a BIOS update ........................................................................................... 76
Using MultiBoot ................................................................................................................................................... 77
About the boot device order ............................................................................................................. 77
Choosing MultiBoot preferences ....................................................................................................... 77
Setting a new boot order in Computer Setup ................................................................. 77
Dynamically choosing a boot device using the f9 prompt ............................................. 78
Setting a MultiBoot Express prompt .............................................................................. 78
Entering MultiBoot Express preferences ........................................................................ 78
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80
11 Backing up, restoring, and recovering in Windows 10 .................................................................................... 82
Creating recovery media and backups ................................................................................................................ 82
Creating HP Recovery media (select products only) ......................................................................... 82
Using Windows tools ........................................................................................................................................... 83
Restore and recovery ........................................................................................................................................... 84
Recovering using HP Recovery Manager ........................................................................................... 84
What you need to know before you get started ............................................................. 84
Using the HP Recovery partition (select products only) ................................................. 85
Using HP Recovery media to recover .............................................................................. 85
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select products only) ......................................... 86
12 Backup and recovery in Windows 8 .............................................................................................................. 87
Backing up your information ............................................................................................................................... 87
vii
Performing a system recovery ............................................................................................................................ 87
Using the Windows recovery tools .................................................................................................... 88
Using f11 recovery tools ................................................................................................................... 88
Using Windows operating system media (purchased separately) ................................................... 89
Using Windows Refresh or Windows Reset ...................................................................................... 90
Using HP Software Setup .................................................................................................................. 90
13 Backup and recovery in Windows 7 .............................................................................................................. 91
Creating recovery media and backups ................................................................................................................ 91
Guidelines .......................................................................................................................................... 91
Creating recovery media with HP Recovery Disc Creator ................................................................. 91
Creating recovery media ................................................................................................. 92
Backing up your information ............................................................................................................. 92
Performing a system recovery ............................................................................................................................ 93
Using the Windows recovery tools .................................................................................................... 93
Using f11 recovery tools (select models only) ................................................................................. 94
Using Windows 7 operating system media ....................................................................................... 94
14 Specications ............................................................................................................................................ 96
15 Statement of Volatility .............................................................................................................................. 97
Non-volatile memory usage ................................................................................................................................ 98
Questions and answers ..................................................................................................................................... 100
Using HP Sure Start (select models only) .......................................................................................................... 101
16 Power cord set requirements .................................................................................................................... 102
Requirements for all countries .......................................................................................................................... 102
Requirements for specic countries and regions ............................................................................................. 102
17 Recycling ................................................................................................................................................ 104
Index ........................................................................................................................................................... 105
viii
1 Product description
Category Description
Product Name HP ProBook 11 G2 Education Edition
Processor
Chipset Integrated soldered-on-circuit (SoC) platform controller hub (PCH)
Graphics Internal Graphics: Intel unied memory architecture (UMA) graphics
Panel 11.6-in (1366×768), high-denition (HD), light-emitting diode (LED), SVA, TouchScreen display
●
Intel™ Core® i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
●
Intel™ Core® i3-6100U WIN 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
●
Intel™ Celeron® 3855U 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Celeron® 3855U WIN 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Pentium® 4405U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Pentium® 4405U WIN 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
Supports DX11, HD decode, and HDMI
panel; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; at (3.6-mm)
11.6-in (1366×768), high-denition (HD), light-emitting diode (LED), SVA, 220 nits; at (3.6-mm)
11.6-in (1366×768), HD, LED, AntiGlare SVA, TouchScreen display panel; WWAN
11.6-in (1366×768), HD, LED, AntiGlare SVA, 220 nits; WWAN
Memory One customer-accessible memory slot
Supports DDR4 PC3-17000 (2133) SODIMMS
Supports up to 8192-MB maximum system memory
●
4096-MB Total System Memory (4096-MB x 1)
●
8192-MB Total System Memory (8192-MB x 1)
Storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for Accelerometer hard drive protection
Support for the following single hard drive conguration:
●
500-GB, 5400-rpm, 7.0-mm
Support for M.2 2280 SATA-3 solid-state drives (SSD) in 128-GB, multilevel cell (MLC) and 256-GB,
triple-level cell (TLC) formats
Audio and video Integrated HP TrueVision HD webcam, 1280×720 by 30 frames per second (xed, no tilt, with
activity LED)
Single digital microphone with appropriate echo-cancellation and noise-suppression software
Two speakers with DTS Sound
1
Category Description
Ethernet Integrated 10/100/1000 Gigabit; supports PXE boot
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth™ 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module
Two built-in WWAN antennas
Supports a MU736 HSPA+ Mobile Broadband Module
Compatible with MiraCast-certied devices
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and
writes data to digital memory cards such as Secure Digital (SD™).
Ports
Keyboard/pointing devices Full-sized, textured, island-style keyboard
Power requirements Support for 6-cell, 64-WHr, 4.2-AHr, Li-ion and 3-cell, 36-WHr, 3.2-AHr, Li-ion batteries
Security Security cable lock
●
AC adapter HP Smart plug (4.5mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection
●
High-denition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 2560×1600
●
RJ45/Ethernet
●
USB 3.0 (3)
●
VGA (Dsub 15-pin) supporting: 2048×1536 external resolution @ 60 Hz, hot plug and unplug
and auto-detection for correct output to wide-aspect versus standard-aspect video
Touchpad requirements:
2013 TouchPad
Taps enabled as default
Multi-touch gestures enabled
Support for Windows 8.1 modern TouchPad gestures
Support for PS/2 interface
Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter
(non-PFC, RC, 3-wire, 4.5-mm) AC adapters
Trusted platform module (TPM) 1.2
Operating system Preinstalled:
2 Chapter 1 Product description
●
Windows 8.1 ML
●
Windows 8.1 Pro 64 Shape the Future (StF) MSNA only available with (Pentium & Celeron
Processors) and RAM equal to or less than 4-GB and (storage equal to or less than 128-GB
for SSD/eMMC or storage equal to or less than 500-GB HDD)
●
Windows 8.1 Pro 64 StF MSNA EM only available with (Pentium & Celeron Processors) and
RAM equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD)
Category Description
●
Windows 8.1 Pro 64 StF MSNA strategic only available with (Pentium & i3 Processors) and
RAM equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD)
●
Windows 10 Home 64-bit
●
Windows 10 Home 64-bit Single Language
●
Windows 10 Pro 64-bit StF MSNA only available with (Celeron, Pentium Processor) and RAM
equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD). NOT available for PRC and ASIA country locations
●
Windows 10 Professional 64-bit DG with Windows 7 StF Professional 64-bit Image (not
available on computer models equipped with a TouchScreen display assembly). Only
available with (Celeron, Pentium Processor) and RAM equal to or less than 4-GB and (storage
equal to or less than 128-GB for SSD/eMMC or storage equal to or less than 500-GB HDD).
NOT available for PRC and ASIA country locations
●
Windows 10 Professional 64-bit with Windows 7 Professional 64-bit Image – StF
(Professional for Education; not available on computer models equipped with a TouchScreen
display assembly)
Operating system (continued)
Serviceability End user replaceable parts:
●
FreeDOS 2.0 (available only in the United States and Latin American countries and regions)
Restore media: Windows 10 (available with any Windows 10 operating system, required with any
Windows 10 Professional Downgrade operating system)
OSDVD:
●
Windows 10 Professional 64-bit (included in Windows 8.1 downgrade operating system
AV only)
Web support OS:
●
Windows 10 Enterprise 64-bit
●
AC adapter
●
Battery
●
SIM (select models only)
3
2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video.
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
(5) Microphones Record sound.
(6) Display switch Turns o the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside
of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP
Support Assistant app.
4 Chapter 2 External component identication
Buttons and speakers
Item Component Description
(1) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
If the computer has stopped responding and the previous
shutdown procedures are ineective, press and hold the power
button for 15 seconds to perform a hardware reset turning o
the computer immediately.
NOTE: For select models, the Intel Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list
of applications.
(2) Speakers (2) Produce sound.
Buttons and speakers 5
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3) Windows key Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
6 Chapter 2 External component identication
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) TouchPad light
(4) Mute light
(5) Wireless light
(6) Hard drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
Amber: Wireless is o.
●
O: Wireless is on.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
Lights 7
TouchPad
Item Component Description
Front
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Item Component Description
(1) Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
8 Chapter 2 External component identication
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Vent Enables airow to cool internal components.
(3) External monitor port Connects an external VGA monitor or projector.
(4) HDMI port Connects an optional video or audio device, such as a high-
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(5) USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(6) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and
Environmental Notices. To access this guide, from the Start screen,
type support, and then select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector
that supports both audio-out (headphone) and audioin (microphone).
Left side 9
Right side
Item Component Description
(1) USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
(2) Memory card reader Reads optional memory cards that store, manage, share, or access
(3) RJ-45 (network) jack/lights Connects a network cable.
keyboard, mouse, external drive, printer, scanner or USB hub.
information.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
(4) AC adapter/Battery light
(5) Power connector Connects an AC adapter.
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
O: The battery is fully charged.
10 Chapter 2 External component identication
Bottom
Item Component Description
(1) Vent Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom 11
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the model number, serial number, product number, and warranty information
The model number (1), serial number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when traveling internationally or when
contacting support.
12 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part number
(1) Display assembly: The non-TouchScreen display assembly is spared at the subcomponent level only. The TouchScreen
display assembly is spared as a whole unit replacement spare part kit (see below).
For more non-TouchScreen display assembly spare part information, see Display assembly components on page 16.
Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen) 846984-001
Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen; includes webcam/
microphone module and wireless antenna cables)
846985-001
Computer major components 13
Item Component Spare part number
(2) Keyboard/top cover (includes keyboard cable and TouchPad):
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable.
The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare part number 846982–001.
For use in Belgium 809848-A41
For use in Bulgaria 809848-261
For use in Canada 809848-DB1
For use in the Czech Republic and Slovakia 809848-FL1
For use in Denmark, Finland, and Norway 809848-DH1
For use in France 809848-051
For use in Germany 809848-041
For use in Greece 809848-151
For use in Hungary 809848-211
For use in India 809848-D61
For use in Israel 809848-BB1
For use in Italy 809848-061
For use in Latin America 809848-161
For use in the Netherlands 809848-B31
For use in Northwest Africa 809848-FP1
For use in Portugal 809848-131
For use in Russia 809848-251
For use in Saudi Arabia 809848-171
For use in Slovenia 809848-BA1
For use in South Korea 809848-AD1
For use in Spain 809848-071
For use in Sweden and Finland 809848-B71
For use in Switzerland 809848-BG1
For use in Taiwan 809848-AB1
For use in Thailand 809848-281
For use in Turkey 809848-141
For use in the United Kingdom and Singapore 809848-031
For use in the United States 809848-001
(3) Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is included in the Cable Kit, spare part number
846982-001.
809865-001
(4) System board (includes a graphics subsystem with UMA memory and replacement thermal material):
14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Equipped with an Intel Celeron i3-3855U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W) and a non- Windows 8 Professional operating system
Equipped with an Intel Celeron i3-3855U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB
L3 cache, dual core, 15 W)
Equipped with an Intel Pentium 4405U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W)
Equipped with an Intel Pentium 4405U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W)
Equipped with an Intel Core i3-6100U 2.30-GHz processor (800-MHz FSB, 3.00-MB L2 cache,
dual core, 15 W)
Equipped with an Intel Core i3-6100U WIN 2.30-GHz processor (800-MHz FSB, 3.00-MB L2
cache, dual core, 15 W)
(5) RTC battery 616073-001
(6) Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and
replacement thermal material)
(7) Hard drive LED board
NOTE: The hard drive LED board spare part kit does not include the hard drive LED board
cable. The hard drive LED board cable is included in the Cable Kit, spare part number
809856-001.
(8) Counterweight 809860-001
846992–001
846992–601
846993–001
846933-601
846994–001
846994–601
846983–001
809864-001
(9) Speaker Kit (includes left and right speakers, cables, and four rubber isolators) 809870-001
(10) Base enclosure 846981–001
Rubber Kit (not illustrated, includes base enclosure screw plugs and screws covers) 809868-001
(11) Memory module (PC4L, 17000):
8 GB 820570–001
4 GB 820569–001
(12) Hard drive (5400-rpm, SATA, 7.0-mm, does not include hard drive bracket or screws):
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.
500-GB, 5400-rpm, SATA, 7.0-mm 778186-005
(13) Solid-state drive (M.2, SATA-3; does not include solid-state drive connector board, solid-state drive tray, or screws):
NOTE: The solid-state drive tray and screws are included in the Solid-State Drive Hardware Kit, spare part number
809859-001. The solid-state drive connector board is available using spare part number 811608-001.
128-GB, M2 SATA-3 Value 846989–001
256-GB, M2 SATA-3, TLC 846990–001
(14) Solid-state drive tray (included with screws in the Solid-State Drive Hardware Kit, spare part number 809859-001)
(15) Solid-state drive connector board 811608-001
(16) WLAN module:
Intel Dual Band Wireless-AC 8260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 806722–001
Intel Dual Band Wireless-AC 3165 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 806723–005
Computer major components 15
Item Component Spare part number
(17) HP hs3110 HSPA+ Mobile Broadband Module 822829–005
(18) Power connector cable (included in the Cable Kit, spare part number 846982-001)
(19) Battery (includes two captive Phillips PM2.0×5.6 screws, each secured by a C-clip)
6-cell, 64-WHr, 4.2-AHr, Li-ion 797430-001
3-cell, 36-WHr, 3.2-AHr, Li-ion 797429-001
(20) Bottom cover (includes rubber feet, shielding, and vent) 846981–001
Display assembly components
Item Description Spare part number
(1) Display bezel 809855-001
16 Chapter 3 Illustrated parts catalog
Item Description Spare part number
(2) Webcam/microphone module (includes double-sided adhesive) 846991–001
(3) Display LED board (includes double-sided adhesive)
NOTE: The display LED board spare part kit does not include the display LED board cable.
The display LED board cable is included in the Cable Kit, spare part number 846982–001.
(4) Display panel (11.6-in, LED, HD, SVA, AntiGlare, TouchScreen) 846984–001
(4) Display panel (11.6-in, LED, HD, SVA, AntiGlare, f/WWAN, TouchScreen) 846985–001
(5) Display panel cable (includes webcam/microphone module cable; included in the Cable Kit, spare part number 846982–
001)
(6) Display Hinge Kit (includes left and right display hinges) 809861-001
Antenna Kit, includes: 809852-001
(7) WLAN antenna cables and transceivers
(8) WWAN antenna cables and transceivers
(9) Display back cover 809853-001
Miscellaneous parts
Component Spare part number
AC adapter:
846986–001
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001
45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001
Cable Kit, includes:
●
Display LED board cable
●
Display panel cable
●
Hard drive LED board cable
●
Power button board cable
●
Power connector cable
●
TouchPad board cable
●
TouchPad button board cable
Power cord (3-pin, black, 1.00-m):
For use in Australia 755530-011
For use in Denmark 755530-081
For use in India 755530-D61
For use in Italy 755530-061
For use in North America 755530-001
For use in Switzerland 755530-111
846982–001
For use in the United Kingdom and Singapore 755530-031
Miscellaneous parts 17
Component Spare part number
Rubber Kit (includes base enclosure screw plugs and screw covers) 809868-001
Screw Kit 809869-001
18 Chapter 3 Illustrated parts catalog
4 Removal and replacement
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Torx8 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 19
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
20 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 21
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
22 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 23
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service label at the bottom of your computer. See Locating the model number, serial number,
product number, and warranty information on page 12 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
Battery
There are as many as 2 screws that must be removed, replaced, and/or loosened when servicing the Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
NOTE: The battery spare part kit includes two captive Phillips PM2.0×5.6 screws, each secured by a C-clip.
Description Spare part number
6-cell, 64-WHr, 4.2-AHr, Li-ion 797430-001
3-cell, 36-WHr, 3.2-AHr, Li-ion 797429-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work or shut down the computer through Windows before removing
the battery.
Remove the battery:
24 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the two screw covers (1) that conceal the battery retention screws.
The battery screw covers are included in the Rubber Kit, spare part number 809868-001.
4. Loosen the two Phillips PM2.0×5.6 captive screws (2) that secure the battery to the computer.
5. Pivot the front edge of the battery (3) up and back until it rests at an angle.
6. Remove the battery (4).
Reverse this procedure to install the battery.
Component replacement procedures 25
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer and void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service label at the bottom of your computer. See Locating the model number, serial number,
product number, and warranty information on page 12 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 65 screws that must be removed, replaced, and/or loosened when servicing the
Authorized Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Bottom cover
Description Spare part number
Bottom cover (includes rubber feet, shielding, and vent) 846981–001
Before removing the bottom cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24).
Remove the bottom cover:
1. Remove the following plugs that conceal the bottom cover screws:
(1) Four plugs in the corners of the computer
(2) Two plugs on the front edge of the computer
(3) Two plugs in the middle of the computer
The bottom cover screw covers are included in the Rubber Kit, spare part number 809868-001.
26 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the eight Torx8 T8M2.0×5.6 screws (4) that secure the bottom cover to the computer.
3. Remove the two Phillips PM2.0×3.7 broad head screws (5) that secure the bottom cover to the computer
in the battery bay.
4. Use a case utility tool (1) or a similar thin, plastic tool to separate the bottom cover from the
base enclosure.
5. Swing the front edge of the bottom cover (2) up and to the back until it separates from the
base enclosure.
Component replacement procedures 27
6. Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
Hard drive
NOTE: The hard drive spare kit does not include the hard drive bracket or screws. The hard drive bracket and
screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.
Description Spare part number
500-GB, 5400-rpm, SATA, 7.0-mm 778186-005
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 26).
Remove the hard drive:
1. Remove the four Phillips PM2.5×5.8 screws (1) that secure the hard drive to the base enclosure.
2. Slide the hard drive (2) forward until it disconnects from the system board.
28 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the hard drive (3).
4. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.1 screws (1) that
secure the hard drive bracket to the hard drive.
5. Lift the bracket straight up (2) and remove the bracket from the hard drive.
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number
809858-001.
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 29
Solid-state drive
NOTE: The hard drive spare kit does not include the hard drive bracket or screws. The hard drive bracket and
screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.
Description Spare part number
500-GB, 5400-rpm, SATA, 7.0-mm 778186-005
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 26).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.7 broad head screw (1) that secures the solid-state drive to the solid-state
drive tray. (The solid-state drive tilts up.)
2. Remove the solid-state drive (2) by pulling it away from the slot at an angle.
3. If it is necessary to replace the solid-state drive tray, remove the four Phillips PM3.0×4.1 screws (1) that
secure the solid-state drive tray to the base enclosure.
4. Slide the solid-state drive tray (2) forward until it disconnects from the system board.
30 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Remove the solid-state drive tray (3).
The solid-state drive tray and screws are included in the Solid-State Drive Hardware Kit, spare part
number 809859-001.
6. If it is necessary to replace the solid-state drive connector board, remove the two Phillips PM2.0×3.7
broad head screws (1) that secure the solid-state drive connector board to the solid-state drive tray.
7. Remove the solid-state drive connector board (2).
The solid-state drive connector board is available using spare part number 811608-001.
Component replacement procedures 31
Reverse this procedure to reassemble and install the solid-state drive.
Memory module
Description Spare part number
8-GB (PC4, 17000, 2133) 820570–001
4-GB (PC4, 17000, 2133) 820569–001
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 26).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
WWAN module
Description Spare part number
HP hs3110 HSPA+ Mobile Broadband Module 822829–005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 26).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The #5/red WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/blue
WWAN antenna cable connects to the WWAN module #6/Aux terminal.
2. Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the WWAN module to the base
enclosure. (The WWAN module tilts up.)
Component replacement procedures 33
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve
must be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 806723–005
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 806722–005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 26).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #1/Aux terminal.
2. Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the WLAN module to the base
enclosure. (The WLAN module tilts up.)
Component replacement procedures 35
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
NOTE: The non-TouchScreen display assembly is spared at the subcomponent level only. For non-
TouchScreen display assembly disassembly information, see the individual disassembly subsections.
The TouchScreen display assembly is spared as a whole unit replacement spare part kit and is available using
spare part number 809862-001.
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 26).
Remove the display assembly:
1. Disconnect the wireless antenna cables (1) from the terminals on the WWAN module and the
WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #2/Aux terminal.
NOTE: The #5/red WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/blue
WWAN antenna cable connects to the WWAN module #6/Aux terminal.
2. Release the wireless antenna cables from the retention clips (2) built into the base enclosure.
3. Disconnect the display panel cable (3) from the system board.
4. Release the display panel cable from the retention clips (4) and channel built into the base enclosure.
5. Remove the two Phillips PM2.5×8.6 screws (5) that secure the display assembly to the base enclosure.
Component replacement procedures 37
6. Remove the four Phillips PM2.5×5.8 screws (6) that secure the display assembly to the base enclosure.
7. Partially open the computer.
8. Swing the display hinges (1) to the open position.
9. Slide the display assembly (2) forward until the display hinges are clear of the base enclosure.
10. Remove the display assembly (3).
NOTE: Steps 11 through 18 apply only to computer models equipped with a non-TouchScreen
display assembly.
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
11. If it is necessary to replace the display bezel or any of the non-TouchScreen display assembly
subcomponents:
a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display back cover.
b. Remove the display bezel (4).
The display bezel is available using spare part number 809855-001.
12. If it is necessary to replace the webcam/microphone module:
a. Remove the display bezel.
b. Disconnect the display LED board cable (1) from the webcam/microphone module.
Component replacement procedures 39
c. Detach the webcam/microphone module (2) from the display back cover. (The webcam/
microphone module is attached to the display back cover with double-sided adhesive.)
d. Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 809875-001.
13. If it is necessary to replace the display panel:
a. Remove the display bezel.
b. Remove the four Phillips PM2.0×2.0 screws (1) that secure the display panel to the
display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in
front of the display back cover.
d. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
e. Disconnect the display panel cable (2) from the display panel.
f. Remove the display panel (3).
The display panel is available using spare part number 846987-001.
14. If it is necessary to replace the display LED board:
Component replacement procedures 41
a. Remove the display bezel.
b. Remove the webcam/microphone module.
c. Remove the display panel.
d. Disconnect the display panel cable (1) from the display LED board.
e. Detach the display LED board (3) from the display back cover. (The display LED board is attached to
the display back cover with double-sided adhesive.)
f. Remove the display LED board.
The display LED board spare part kit does not include the display LED board cable. The display LED
board cable is included in the Cable Kit, spare part number 809856-001.
15. If it is necessary to replace the display panel cable:
a. Remove the display bezel.
b. Remove the display panel.
c. Disconnect the display panel cable (1) from the display LED board.
d. Detach the display panel cable (2) from the display back cover. (The display panel cable is attached
to the display back cover with double-sided adhesive.)
e. Release the display panel cable from the retention clip (3) built into the left hinge.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
f. Remove the display panel cable (4).
The display panel cable is included in the Cable Kit, spare part number 809856-001.
16. If it is necessary to replace the display hinges:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the six Phillips PM2.5×3.0 screws (1) and the four Phillips PM2.0×2.0 screws (2) that
secure the display hinges to the display enclosure.
Component replacement procedures 43
d. Remove the display hinges (3).
The display hinges are included in the Display Hinge Kit, spare part number 809861-001.
17. If it is necessary to replace the WLAN antenna cables and transceivers:
a. Remove the display bezel.
b. Remove the display panel.
c. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna
transceivers are attached to the display back cover with double-sided adhesive.)
d. Release the WLAN antenna cables from the clips (2) and routing channel built into the left and right
sides and the bottom edge of the display enclosure.
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
e. Remove the WLAN antenna cables and transceivers (4).
The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number
809852-001.
18. If it is necessary to replace the WWAN antenna cables and transceivers:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the WLAN antenna cables and transceivers.
d. Detach the WWAN antenna transceivers (1) from the display back cover. (The WWAN antenna
transceivers are attached to the display back cover with double-sided adhesive.)
e. Release the WWAN antenna cables from the clips (2) and routing channel built into the left and
right sides and the bottom edge of the display enclosure.
Component replacement procedures 45
f. Remove the WWAN antenna cables and transceivers (3).
The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number
809852-001.
Reverse this procedure to reassemble install the display assembly.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
NOTE: The power connector cable is included in the Cable Kit, spare part number 809856-001.
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 26).
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable from the retention clips (2) built into the base enclosure.
3. Remove the Phillips PM2.5×8.6 screw (3) and the two Phillips PM2.5×5.8 screws (4) that secure the
display left hinge to the base enclosure.
4. Swing the left display hinge (5) to the open position.
5. Remove the power connector cable (6).
Reverse this procedure to install the power connector cable.
Keyboard/top cover
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button
board cable. The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare
part number 846982-001.
Component replacement procedures 47
Description Spare part number Description Spare part number
For use in Belgium 849848-A41 For use in Latin America 849848-161
For use in Canada 849848-DB1 For use in the Netherlands 849848-B31
For use in Denmark, Finland,
and Norway
For use in France 849848-051 For use in Spain 849848-071
For use in Germany 849848-041 For use in Switzerland 849848-BG1
For use in Italy 849848-061 For use in the United Kingdom 849848-031
For use in Japan 849848-291 For use in the United States 849848-001
849848-DH1 For use in Russia 849848-251
Before removing the keyboard/top cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24).
5. Remove the bottom cover (see Bottom cover on page 26).
6. Remove the hard drive (see Hard drive on page 28).
NOTE: When replacing the keyboard/top cover, be sure that the power button board (see Power button
board on page 51) is removed from the defective keyboard/top cover and installed on the replacement
keyboard/top cover.
Remove the keyboard/top cover:
1. Release the ZIF connector (1) to which the keyboard cable is attached, and then disconnect the keyboard
cable from the system board.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Release the ZIF connector (2) to which the TouchPad button board cable is attached, and then
disconnect the TouchPad button board cable from the system board.
Component replacement procedures 49
3. Remove the following screws that secure the keyboard/top cover to the base enclosure:
(1) One Phillips PM2.0×3.7 screw on the front edge of the keyboard/top cover
(2) One Phillips PM2.0×3.7 broad head screw in the hard drive bay
(3) Six Phillips PM2.0×5.6 screws
(4) Two Phillips PM2.5×8.6 screws on the display hinges
4. Turn the computer right side up with the front toward you.
5. Open the computer as far as it will open.
6. Lift the front edge (1) of the keyboard/top cover until it separates from the front edge of the
base enclosure.
7. Release the ZIF connector (2) to which the power button board cable is attached, and then disconnect
the power button board cable from the system board.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8. Remove the keyboard/top cover (3).
Reverse this procedure to install the keyboard/top cover.
Power button board
Description Spare part number
Power button board
NOTE: The power button board spare part kit does not include the power button board cable. The
power button board cable is included in the Cable Kit, spare part number 846982-001.
Before removing the power button board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 26)
b. Hard drive (see Hard drive on page 28)
c. Keyboard/top cover (see Keyboard/top cover on page 47)
809865-001
Remove the power button board:
Component replacement procedures 51
1. Turn the keyboard/top cover upside down with the front toward you.
2. Detach the power button board cable (1) from the keyboard/top cover. (The power button board cable is
attached to the keyboard/top cover with double-sided adhesive.)
3. Remove the two Phillips PM2.0×3.7 broad head screws (2) that secure the power button board to the
keyboard/top cover.
4. Remove the power button board (3).
Reverse this procedure to install the power button board.
Hard drive LED board
Description Spare part number
Hard drive LED board
NOTE: The hard drive LED board spare part kit does not include the hard drive LED board cable. The
hard drive LED board cable is included in the Cable Kit, spare part number 846982-001.
Before removing the hard drive LED board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 26)
b. Hard drive (see Hard drive on page 28)
c. Keyboard/top cover (see Keyboard/top cover on page 47)
809864-001
Remove the hard drive LED board:
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
1. Release the ZIF connector (1) to which the hard drive LED board cable is attached, and then disconnect
the hard drive LED board cable from the system board.
2. Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the hard drive LED board to the
base enclosure.
3. Remove the hard drive LED board (3).
Reverse this procedure to install the hard drive LED board.
Counterweight
Description Spare part number
Counterweight 809860-001
Before removing the counterweight, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 26)
b. Hard drive (see Hard drive on page 28)
c. Keyboard/top cover (see Keyboard/top cover on page 47)
Remove the counterweight:
1. Remove the two Phillips PM2.5×5.4 screws (1) that secure the counterweight to the base enclosure.
Component replacement procedures 53
2. Remove the counterweight (2).
Reverse this procedure to install the counterweight.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement
thermal material.
Description Spare part number
Equipped with an Intel Celeron i3-3855U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual
core, 15 W) and a non- Windows 8 Professional operating system
Equipped with an Intel Celeron i3-3855U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
Equipped with an Intel Pentium 4405U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core,
15 W)
Equipped with an Intel Pentium 4405U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual
core, 15 W)
Equipped with an Intel Core i3-6100U 2.30-GHz processor (800-MHz FSB, 3.00-MB L2 cache, dual core,
15 W)
Equipped with an Intel Core i3-6100U WIN 2.30-GHz processor (800-MHz FSB, 3.00-MB L2 cache, dual
core, 15 W)
846922–001
846922-601
846993-001
846993-601
846994–001
846994–601
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 26)
b. Hard drive (see Hard drive on page 28)
c. WWAN module (see WWAN module on page 33)
d. Keyboard/top cover (see Keyboard/top cover on page 47)
NOTE: When replacing the system board, be sure that the fan/heat sink assembly (see Fan/heat sink
assembly on page 58) and the RTC battery (see RTC battery on page 60) are removed from the defective
system board and installed on the system board.
Remove the system board:
1. Disconnect the power connector cable (1) from the system board.
2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #1/Aux terminal.
3. Disconnect the display panel cable (3) from the system board.
4. Disconnect the speaker cable (4) from the system board.
Component replacement procedures 55
5. Release the speaker cable (5) from the retention clip built into the base enclosure.
6. Release the ZIF connector (1) to which the hard drive LED board cable is attached, and then disconnect
the hard drive LED board cable from the system board.
7. Remove the two Phillips PM2.0×3.7 broad head screws (2) that secure the system board to the
base enclosure.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8. Carefully ex the right side of the base enclosure (1) so that the connectors on the right side of the
system board clear the base enclosure.
9. Lift the right side of the system board (2) until it rests at an angle.
10. Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 57
Fan/heat sink assembly
Description Spare part number
Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and replacement
thermal material)
809857-001
Before removing the fan/heat sink assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24), and then remove the following components:
a. Bottom cover (see Bottom cover on page 26)
b. Hard drive (see Hard drive on page 28)
c. WWAN module (see WWAN module on page 33)
d. Keyboard/top cover (see Keyboard/top cover on page 47)
e. System board (see System board on page 55)
Remove the fan/heat sink assembly:
1. Turn the system board upside down with the front toward you.
2. Disconnect the fan cable (1) from the system board.
3. Loosen the four Phillips captive screws (2) that secure the fan/heat sink assembly to the system board.
NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink
assembly and system board components, it may be necessary to move the fan/heat sink assembly from
side to side to detach it.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the fan/heat sink assembly (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board each time the fan/heat sink assembly is removed. Thermal material is used on the
processor (1) and the fan/heat sink assembly section (2) that services it.
Reverse this procedure to install the fan/heat sink assembly.
Component replacement procedures 59
RTC battery
Description Spare part number
RTC battery 616073-001
Before removing the RTC battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24), and then remove the following components:
Remove the RTC battery:
computer on, and then shut it down through the operating system.
a. Bottom cover (see Bottom cover on page 26)
b. Hard drive (see Hard drive on page 28)
c. WWAN module (see WWAN module on page 33)
d. Keyboard/top cover (see Keyboard/top cover on page 47)
e. System board (see System board on page 55)
1. Turn the system board upside down with the front toward you.
2. Use a at-bladed, non-metallic tool to release the RTC battery from the socket on the system board (1).
3. Remove the RTC battery (2).
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the "+" sign
faces up.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 24), and then remove the following components:
Remove the speakers:
Description Spare part number
Speaker Kit (includes left and right speakers, cables, and four rubber isolators) 809870-001
computer on, and then shut it down through the operating system.
a. Bottom cover (see Bottom cover on page 26)
b. Hard drive (see Hard drive on page 28)
c. WWAN module (see WWAN module on page 33)
d. Keyboard/top cover (see Keyboard/top cover on page 47)
e. System board (see System board on page 55)
1. Release the speaker cable from the routing clip (1) built into the base enclosure.
2. Remove the two Phillips PM2.0×5.5 shoulder screws (2) that secure the speakers to the base enclosure.
3. Remove the speakers (3).
NOTE: When removing the speakers, make note of the location of the four rubber isolators. Removal
of or damage to these isolators can cause degradation to speaker performance.
Component replacement procedures 61
Reverse this procedure to install the speakers.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS), TPM, and HP Sure
Start – Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup 63
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 63.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 63.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 65.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup 65
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●
Tablets without keyboards:
▲
Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 63.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
66 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 67
8 Computer Setup (BIOS) and MultiBoot –
Windows 8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount
of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
68 Chapter 8 Computer Setup (BIOS) and MultiBoot – Windows 8
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 69
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner
of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
70 Chapter 8 Computer Setup (BIOS) and MultiBoot – Windows 8
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Using MultiBoot 71
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select one of the following options:
●
Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
●
Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
●
Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time
the computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
72 Chapter 8 Computer Setup (BIOS) and MultiBoot – Windows 8
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want
the computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before
the allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot 73
9 Computer Setup (BIOS) and MultiBoot –
Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount
of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
74 Chapter 9 Computer Setup (BIOS) and MultiBoot – Windows 7
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 75
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner
of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > Help and Support.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
76 Chapter 9 Computer Setup (BIOS) and MultiBoot – Windows 7
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
Using MultiBoot 77
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time
the computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Conguration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want
the computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
78 Chapter 9 Computer Setup (BIOS) and MultiBoot – Windows 7
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before
the allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot 79
10 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 80.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
80 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 81
11 Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 82. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 83.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 84.
NOTE: If storage is 32 GB or less, System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
82 Chapter 11 Backing up, restoring, and recovering in Windows 10
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 83.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 84.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Using Windows tools 83
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 84. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 82.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 84.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 86.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 82.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 82.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 82.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
84 Chapter 11 Backing up, restoring, and recovering in Windows 10
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 86.
3. Follow the on-screen instructions.
Restore and recovery 85
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 82.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
86 Chapter 11 Backing up, restoring, and recovering in Windows 10
12 Backup and recovery in Windows 8
To protect your information, use Windows backup and restore utilities to back up individual les and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup les to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data les, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your les:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to x problems that might prevent
Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 89.
Backing up your information 87
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring les
and folders.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1. If possible, back up all personal les.
2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 89.
3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal les.
2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 89.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
88 Chapter 12 Backup and recovery in Windows 8
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also nd contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal les.
2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the installation is completed:
1. Eject the Windows operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.
Performing a system recovery 89
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal
information before you give away or recycle your computer. For more information on these features, see
Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1. From the Start screen, type HP Software Setup.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.
90 Chapter 12 Backup and recovery in Windows 8
13 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specic drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 91.
2. Use Windows Backup and Recovery tools to perform the following:
●
Back up individual les and folders
●
Back up your entire hard drive (select models only)
●
Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive
●
Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup les to restore the contents of your computer. See Backing
up your information on page 92.
Guidelines
●
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.
●
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that oers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and
Creating recovery media and backups 91
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
●
Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●
Driver Recovery DVD—Installs specic drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data les, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
Store personal les in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated directories.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
92 Chapter 13 Backup and recovery in Windows 7
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