HP ProBook 11 G1 Education Edition Maintenance and Service Guide (Windows 10)
HP ProBook 11 G1 Education Edition
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DTS, the Symbol, & DTS and the Symbol
together are registered trademarks, and DTS
Sound is a trademark of DTS, Inc. © DTS, Inc.
All Rights Reserved. Intel, Core, and Celeron
are trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: September 2015
Document Part Number: 830150-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows 10 or Windows 8. This computer
may require upgraded and/or separately
purchased hardware, drivers, and/or software
to take full advantage of Windows 10 or
Windows 8 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 4
Display ................................................................................................................................................................... 4
Buttons and speakers ............................................................................................................................................ 6
Keys ........................................................................................................................................................................ 8
Lights ..................................................................................................................................................................... 9
TouchPad ............................................................................................................................................................. 10
Front ..................................................................................................................................................................... 10
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Locating the model number, serial number, product number, and warranty information ............................... 14
Computer major components ............................................................................................................................. 15
Display assembly components ........................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement preliminary requirements ..................................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ........................................................................................................................................ 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ....................................................................................................... 23
Packaging and transporting guidelines ......................................................................... 24
Workstation guidelines ................................................................................ 24
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 26
Component replacement procedures ................................................................................................................. 26
Battery ............................................................................................................................................... 26
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 28
Component replacement procedures ................................................................................................................. 28
Bottom cover ..................................................................................................................................... 28
Hard drive .......................................................................................................................................... 30
Solid-state drive ................................................................................................................................ 32
Memory module ................................................................................................................................ 34
WWAN module ................................................................................................................................... 35
WLAN module .................................................................................................................................... 37
Display assembly .............................................................................................................................. 39
Power connector cable ...................................................................................................................... 49
Keyboard/top cover .......................................................................................................................... 50
Power button board .......................................................................................................................... 53
Hard drive LED board ........................................................................................................................ 54
Counterweight ................................................................................................................................... 55
System board .................................................................................................................................... 57
Fan/heat sink assembly .................................................................................................................... 60
RTC battery ........................................................................................................................................ 62
Speakers ............................................................................................................................................ 63
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ........................................................................ 65
Using Computer Setup ......................................................................................................................................... 65
Starting Computer Setup .................................................................................................................. 65
Navigating and selecting in Computer Setup ................................................................................... 66
Restoring factory settings in Computer Setup ................................................................................. 66
Updating the BIOS ............................................................................................................................. 67
Determining the BIOS ..................................................................................................... 67
Downloading a BIOS update ........................................................................................... 67
Changing the boot order using the f9 prompt .................................................................................. 68
TPM BIOS settings (select products only) ........................................................................................................... 69
Using HP Sure Start (select products only) ......................................................................................................... 69
8 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 .................................................................................. 70
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 ................................... 72
Using Computer Setup ......................................................................................................................................... 72
Starting Computer Setup .................................................................................................................. 72
Navigating and selecting in Computer Setup ................................................................................... 72
Restoring factory settings in Computer Setup ................................................................................. 73
Updating the BIOS ............................................................................................................................. 74
vi
Determining the BIOS version ........................................................................................ 74
Downloading a BIOS update ........................................................................................... 74
Using MultiBoot ................................................................................................................................................... 75
About the boot device order ............................................................................................................. 75
Choosing MultiBoot preferences ...................................................................................................... 75
Setting a new boot order in Computer Setup ................................................................. 76
Dynamically choosing a boot device using the f9 prompt ............................................. 76
Setting a MultiBoot Express prompt .............................................................................. 76
Entering MultiBoot Express preferences ....................................................................... 77
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 77
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 78
10 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 7 ................................. 79
Using Computer Setup ......................................................................................................................................... 79
Starting Computer Setup .................................................................................................................. 79
Navigating and selecting in Computer Setup ................................................................................... 79
Restoring factory settings in Computer Setup ................................................................................. 80
Updating the BIOS ............................................................................................................................. 81
Determining the BIOS version ........................................................................................ 81
Downloading a BIOS update ........................................................................................... 81
Using MultiBoot ................................................................................................................................................... 82
About the boot device order ............................................................................................................. 82
Choosing MultiBoot preferences ...................................................................................................... 82
Setting a new boot order in Computer Setup ................................................................. 82
Dynamically choosing a boot device using the f9 prompt ............................................. 83
Setting a MultiBoot Express prompt .............................................................................. 83
Entering MultiBoot Express preferences ....................................................................... 83
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 84
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 85
11 Specifications ........................................................................................................................................... 86
12 Backup and recovery – Windows 10 ............................................................................................................. 87
Creating recovery media and backups ................................................................................................................ 87
Creating HP Recovery media (select products only) ........................................................................ 88
Using Windows Tools ........................................................................................................................................... 89
Restore and recovery .......................................................................................................................................... 89
Recovering using HP Recovery Manager .......................................................................................... 90
What you need to know before you get started ............................................................ 90
Using the HP Recovery partition (select products only) ................................................ 91
vii
Using HP Recovery media to recover ............................................................................. 91
Changing the computer boot order ................................................................................ 92
Removing the HP Recovery partition (select products only) ......................................... 92
13 Backup and recovery – Windows 8 ............................................................................................................... 93
Backing up your information ............................................................................................................................... 93
Performing a system recovery ............................................................................................................................ 93
Using the Windows recovery tools ................................................................................................... 94
Using f11 recovery tools ................................................................................................................... 94
Using Windows operating system media (purchased separately) ................................................... 95
Using Windows Refresh or Windows Reset ...................................................................................... 95
Using HP Software Setup .................................................................................................................. 95
14 Backup and recovery – Windows 7 ............................................................................................................... 96
Creating recovery media and backups ................................................................................................................ 96
Guidelines .......................................................................................................................................... 96
Creating recovery media with HP Recovery Disc Creator ................................................................. 97
Creating recovery media ................................................................................................. 97
Backing up your information ............................................................................................................ 97
Performing a system recovery ............................................................................................................................ 98
Using the Windows recovery toolsWindows .................................................................................... 98
Using f11 recovery tools (select models only) ................................................................................. 99
Using Windows 7 operating system media ...................................................................................... 99
15 Statement of Volatility ............................................................................................................................ 101
Non-volatile memory usage ............................................................................................................................. 102
Questions and answers ..................................................................................................................................... 104
Using HP Sure Start (select models only) ......................................................................................................... 105
16 Power cord set requirements .................................................................................................................... 106
Requirements for all countries ......................................................................................................................... 106
Requirements for specific countries and regions ............................................................................................. 106
17 Recycling ................................................................................................................................................ 108
Index ........................................................................................................................................................... 109
viii
1 Product description
Category Description
Product Name HP ProBook 11 G1 Education Edition
Processor
Chipset Integrated soldered-on-circuit (SoC) platform controller hub (PCH)
Graphics Internal Graphics: Intel unified memory architecture (UMA) graphics
Panel 11.6-in (1366×768), high-definition (HD), light-emitting diode (LED), SVA, TouchScreen display
Memory One customer-accessible memory slot
Storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
●
Intel™ Core® i3-5005U 2.00-GHz processor (1600-MHz front-side bus (FSB), 3.00-MB L3
cache, dual core, 15 W)
●
Intel Celeron® 3805U 1.90-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W)
●
Intel Celeron 3205U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W)
Supports DX11, HD decode, and HDMI
panel; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; flat (3.6-mm)
11.6-in (1366×768), HD, LED, AntiGlare SVA, non-TouchScreen display panel; 16:9 ultra-wide
aspect ratio; typical brightness: 220 nits; flat (3.6-mm)
Supports DDR3L PC3-12800 1600
Supports up to 8192-MB maximum system memory
Support for Accelerometer hard drive protection
Support for the following single hard drive configurations:
●
500-GB, 5400-rpm, 7.0-mm
●
320-GB, 5400-rpm, 7.0-mm
Support for M.2 2280 SATA-3 solid-state drives in 180-GB, multilevel cell (MLC), 128-GB, triplelevel cell (TLC), and 64-GB formats
Audio and video Integrated HP TrueVision HD webcam, 1280×720 by 30 frames per second (fixed, no tilt, with
activity LED)
Single digital microphone with appropriate echo-cancellation and noise-suppression software
Two speakers with DTS Sound
Ethernet Integrated 10/100/1000 Gigabit; suppports PXE boot
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth™ 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
1
Category Description
Wireless (continued) Integrated wireless wide area network (WWAN) options by way of wireless module
Two built-in WWAN antennas
Supports a HP hs3110 HSPA+ Mobile Broadband Module
Compatible with MiraCast-certified devices
External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from
and writes data to digital memory cards such as Secure Digital (SD™).
Ports
Keyboard/pointing devices Full-sized, textured, island-style keyboard
Power requirements Support for 6-cell, 64-WHr, 4.2-AHr, Li-ion and 3-cell, 36-WHr, 3.2-AHr, Li-ion batteries
●
AC adapter HP Smart plug (4.5mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection
●
High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at
60 Hz
●
RJ45/Ethernet
●
USB 3.0 (3)
●
VGA (Dsub 15-pin) supporting: 1920×1200 external resolution @ 60 Hz, hot plug
and unplug and auto-detection for correct output to wide-aspect versus standardaspect video
Touchpad requirements:
2013 TouchPad
Taps enabled as default
Multitouch gestures enabled
Ability to turn TouchPad on and off
Support for Windows 10 or Windows 8.1 modern TouchPad gestures
Support for PS/2 interface
Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter
(non-PFC, RC, 3-wire, 4.5-mm) AC adapters
Security Security cable lock
Operating system Preinstalled:
2 Chapter 1 Product description
Trusted platform module (TPM) 1.2
●
Windows 10 Home 64-bit
●
Windows 10 Home 64-bit Chinese Market (available only for People’s Republic of China
country loc)
●
Windows 10 Home 64-bit Chinese Market CPPP (available only for People’s Republic
of China country loc)
●
Windows 10 Home 64-bit Single Language
●
Windows 10 Home 64-bit Suite for MSNA for Higher Education
●
Windows 10 Professional 64-bit
●
Windows 10 Professional 64-bit Downgrade to Windows 7 64-bit
●
Windows 10 Professional 64-bit Downgrade to Windows 7 64-bit SEA
Category Description
Operating system (continued)
Serviceability End user replaceable parts:
●
Windows 10 Professional 64-bit Downgrade to Windows 7 64-bit Suite for MSNA
●
Windows 10 Professional 64-bit Downgrade to Windows 7 64-bit Suite for MSNA
Emerging Markets
●
Windows 8.1 Chinese 64-bit (available only for PRC Country localization)
●
Windows 8.1 Emerging Markets 64-bit
●
Windows 8.1 Multi-Language 64-bit
●
Windows 8.1 Professional 64-bit
●
Windows 8.1 Professional 64-bit – Shape the Future (Professional for Education)
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image (not
available on computer models equipped with a TouchScreen display assembly)
●
Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image – Shape
the Future (Professional for Education; not available on computer models equipped with a
TouchScreen display assembly)
●
Windows 7 Professional 64-bit (not available on computer models equipped with a
TouchScreen display assembly)
●
FreeDOS 2.0 (available only in the United States and Latin American countries and regions)
●
AC adapter
●
Battery
●
SIM (select models only)
3
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video.
For information on using the webcam:
●
Windows 10 – Type camera in the taskbar search box,
and then select Camera.
●
Windows 8 – Access HP Support Assistant. To access HP
Support Assistant on the Start screen, select the HP Support
Assistant app.
●
Windows 7 – Select Start > All Programs > Communication
and Chat > HP WebCam.
(5) Microphones Record sound.
(6) Display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
4 Chapter 2 External component identification
Item Component Description
NOTE: The display switch is not visible from the outside
of the computer.
NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
To access this document:
Windows 10:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Windows 8 or Windows 7:
▲
Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Display 5
Buttons and speakers
Item Component Description
(1) Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
If the computer has stopped responding and the previous
shutdown procedures are ineffective, press and hold the power
button for 15 seconds to perform a hardware reset turning off
the computer immediately.
NOTE: For select models, the Intel Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings:
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
6 Chapter 2 External component identification
Item Component Description
Windows 8: See your power options. From the Start screen, type
power, select Settings, and then select Power Options.
Windows 7: See your power options. Select Start > Control Panel
> System and Settings > Power Options.
Linux:
1. Select Computer > Control Center.
2. In the left pane, click System, and then click Power
Management in the right pane.
(2) Speakers (2) Produce sound.
Buttons and speakers 7
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3) Windows key Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(5) Embedded numeric keypad When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
8 Chapter 2 External component identification
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) TouchPad light
(4) Mute light
(5) Wireless light
(6) Hard drive light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
Amber: Wireless is off.
●
Off: Wireless is on.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Lights 9
TouchPad
Item Component Description
(1) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
Front
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Item Component Description
(1) Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
10 Chapter 2 External component identification
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Vent Enables airflow to cool internal components.
(3) External monitor port Connects an external VGA monitor or projector.
(4) HDMI port Connects an optional video or audio device, such as a high-
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
(5) USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(6) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audioin (microphone).
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer
to the Regulatory, Safety, and Environmental Notices.
To access this guide:
Windows 10:
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
Windows 8 or Windows 7:
▲
Select the HP Support Assistant app on the Start screen,
select My computer, and then select User guides.
Left side 11
Right side
Item Component Description
(1) USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
(2) Memory card reader Reads optional memory cards that store, manage, share, or
(3) RJ-45 (network) jack/lights Connects a network cable.
keyboard, mouse, external drive, printer, scanner or USB hub.
access information.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
(4) AC adapter/Battery light
(5) Power connector Connects an AC adapter.
●
White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
Off: The battery is fully charged.
12 Chapter 2 External component identification
Bottom
Item Component Description
(1) Vent Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
Bottom 13
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the model number, serial number, product number, and warranty information
The model number (1), serial number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when traveling internationally or when
contacting support.
14 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part number
(1) Display assembly: The non-TouchScreen display assembly is spared at the subcomponent level only. The TouchScreen
display assembly is spared as a whole unit replacement spare part kit (see below).
For more non-TouchScreen display assembly spare part information, see Display assembly components on page 19.
Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen; includes webcam/
microphone module and WLAN and WWAN antenna cables)
820183-001
Computer major components 15
Item Component Spare part number
Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen; includes webcam/
microphone module and WLAN antenna cables)
(2) Keyboard/top cover (includes keyboard cable and TouchPad):
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable.
The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare part number 809856-001.
For use in Belgium 809848-A41
For use in Bulgaria 809848-261
For use in Canada 809848-DB1
For use in the Czech Republic and Slovakia 809848-FL1
For use in Denmark, Finland, and Norway 809848-DH1
For use in France 809848-051
For use in Germany 809848-041
For use in Greece 809848-151
For use in Hungary 809848-211
For use in India 809848-D61
For use in Israel 809848-BB1
For use in Italy 809848-061
809862-001
For use in Latin America 809848-161
For use in the Netherlands 809848-B31
For use in Northwest Africa 809848-FP1
For use in Portugal 809848-131
For use in Russia 809848-251
For use in Saudi Arabia 809848-171
For use in Slovenia 809848-BA1
For use in South Korea 809848-AD1
For use in Spain 809848-071
For use in Sweden and Finland 809848-B71
For use in Switzerland 809848-BG1
For use in Taiwan 809848-AB1
For use in Thailand 809848-281
For use in Turkey 809848-141
For use in the United Kingdom and Singapore 809848-031
For use in the United States 809848-001
(3) Power button board 809865-001
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is included in the Cable Kit, spare part number
809856-001.
(4) System board (includes a graphics subsystem with UMA memory and replacement thermal material):
Equipped with an Intel Core i3-5005U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W) and the Windows 10 or Windows 8 Professional operating system
Equipped with an Intel Core i3-5005U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W) and the Windows 10 or Windows 8 Standard operating system
Equipped with an Intel Core i3-5005U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W) and a non-Windows operating system
Equipped with an Intel Celeron 3805U 1.90-GHz processor (1600-MHz FSB, 2.00-MB L2
cache, dual core, 15 W) and the Windows 10 or Windows 8 Professional operating system
Equipped with an Intel Celeron 3805U 1.90-GHz processor (1600-MHz FSB, 2.00-MB L2
cache, dual core, 15 W) and the Windows 10 or Windows 8 Standard operating system
Equipped with an Intel Celeron 3805U 1.90-GHz processor (1600-MHz FSB, 2.00-MB L2
cache, dual core, 15 W) and a non-Windows operating system
Equipped with an Intel Celeron 3205U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2
cache, dual core, 15 W) and the Windows 10 or Windows 8 Professional operating system
Equipped with an Intel Celeron 3205U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2
cache, dual core, 15 W) and the Windows 10 or Windows 8 Standard operating system
Equipped with an Intel Celeron 3205U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2
cache, dual core, 15 W) and a non-Windows operating system
(5) RTC battery 616073-001
(6) Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips],
and replacement thermal material)
809874-601
809874-501
809874-001
817352-601
817352-001
817352-001
809873-601
809873-001
809873-001
809857-001
(7) Hard drive LED board
NOTE: The hard drive LED board spare part kit does not include the hard drive LED board
cable. The hard drive LED board cable is included in the Cable Kit, spare part number
809856-001.
(8) Counterweight 809860-001
(9) Speaker Kit (includes left and right speakers, cables, and four rubber isolators) 809870-001
(10) Base enclosure 809854-001
Rubber Kit (not illustrated, includes base enclosure screw plugs and screws covers) 809868-001
(11) Memory module (PC3L, 12800, 1600):
8 GB 693374-005
4 GB 691740-005
2 GB 691739-005
(12) Hard drive (5400-rpm, SATA, 7.0-mm, does not include hard drive bracket or screws):
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.
500-GB, 5400-rpm, SATA, 7.0-mm 778186-005
320-GB, 5400-rpm, SATA, 7.0-mm 645088-001
809864-001
Computer major components 17
Item Component Spare part number
(13) Solid-state drive (M.2, SATA-3; does not include solid-state drive connector board, solid-state drive tray, or screws):
NOTE: The solid-state drive tray and screws are included in the Solid-State Drive Hardware Kit, spare part number
809859-001. The solid-state drive connector board is available using spare part number 811608-001.
180-GB, SATA-3, M2 solid-state drive supporting MLC 809872-001
128-GB, SATA-3, M2 solid-state drive supporting TLC 809871-001
64-GB, SATA-3, M2 solid-state drive 830054-001
(14) Solid-state drive tray (included with screws in the Solid-State Drive Hardware Kit, spare part number 809859-001)
(15) Solid-state drive connector board 811608-001
(16) WLAN module:
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter 751416-005
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756763-005
Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 792610-005
(17) HP hs3110 HSPA+ Mobile Broadband Module 793516-005
(18) Power connector cable (included in the Cable Kit, spare part number 809856-001)
(19) Battery (includes two captive Phillips PM2.0×5.6 screws, each secured by a C-clip)
6-cell, 64-WHr, 4.2-AHr, Li-ion 797430-001
3-cell, 36-WHr, 3.2-AHr, Li-ion 797429-001
(20) Bottom cover (includes rubber feet, shielding, and vent) 809866-001
18 Chapter 3 Illustrated parts catalog
Display assembly components
Item Description Spare part number
(1) Display bezel 809855-001
(2) Webcam/microphone module (includes double-sided adhesive) 809875-001
(3) Display LED board (includes double-sided adhesive)
NOTE: The display LED board spare part kit does not include the display LED board cable.
The display LED board cable is included in the Cable Kit, spare part number 809856-001.
(4) Display panel (11.6-in, LED, HD, SVA, AntiGlare) 809867-001
(5) Display panel cable (includes webcam/microphone module cable; included in the Cable Kit, spare part number
809856-001)
(6) Display Hinge Kit (includes left and right display hinges) 809861-001
Antenna Kit, includes: 809852-001
809863-001
Display assembly components 19
Item Description Spare part number
(7) WLAN antenna cables and transceivers
(8) WWAN antenna cables and transceivers
(9) Display back cover 809853-001
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001
45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001
Cable Kit, includes:
●
Display LED board cable
●
Display panel cable
●
Hard drive LED board cable
●
Power button board cable
●
Power connector cable
●
TouchPad board cable
●
TouchPad button board cable
Power cord (3-pin, black, 1.00-m):
For use in Australia 755530-011
For use in Denmark 755530-081
For use in India 755530-D61
For use in Italy 755530-061
For use in North America 755530-001
For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
Rubber Kit (includes base enclosure screw plugs and screw covers) 809868-001
809856-001
Screw Kit 809869-001
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Torx8 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 21
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
22 Chapter 4 Removal and replacement preliminary requirements
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