HP Photosmart D7360 User Manual

HP Photosmart D7300 series

User Guide

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Copyrights and trademarks

© 2006 Hewlett-Packard Development
Company, L.P.

The information contained herein is
subject to change without notice.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.

Hewlett-Packard Company
notices

The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.

Trademarks

HP, the HP logo, and Photosmart are
property of Hewlett-Packard
Development Company, L.P.
The Secure Digital logo is a trademark
of the SD Association.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
CompactFlash, CF, and the CF logo are
trademarks of the CompactFlash
Association (CFA).
Memory Stick, Memory Stick Duo,
Memory Stick PRO, and Memory Stick
PRO Duo are trademarks or registered
trademarks of Sony Corporation.
MultiMediaCard is a trademark of
Infineon Technologies AG of Germany,
and is licensed to the MMCA
(MultiMediaCard Association).
Microdrive is a trademark of Hitachi
Global Storage Technologies.
xD-Picture Card is a trademark of Fuji
Photo Film Co., Ltd., Toshiba
Corporation, and Olympus Optical Co.,
Ltd.
Mac, the Mac logo, and Macintosh are
registered trademarks of Apple
Computer, Inc.
iPod is a trademark of Apple Computer,
Inc.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett­Packard Company under license.

PictBridge and the PictBridge logo are
trademarks of the Camera & Imaging
Products Association (CIPA).
Other brands and their products are
trademarks or registered trademarks of
their respective holders.

Regulatory model
identification number

For regulatory identification purposes,
your product is assigned a Regulatory
Model Number. The Regulatory Model
Number for your product is
VCVRA-0603. This regulatory number
should not be confused with the
marketing name (HP Photosmart
D7300 series, etc.) or product numbers
(Q7057A, etc.).

For complete listing of regulatory
notices see your onscreen help.

Energy consumption ­Energy Star®

Hewlett-Packard Company is
committed to providing quality products
in a environmentally sound manner. For
information about the HP's
environmental product stewardship
program see the onscreen help.

Contents

1Welcome.................................................................................................................3

Special features.......................................................................................................3

Accessing the onscreen HP Photosmart printer help..............................................3

Printer parts.............................................................................................................4

Optional accessories...............................................................................................7

Printer menu............................................................................................................7

Print..................................................................................................................8

Save.................................................................................................................8

Share................................................................................................................8

Settings............................................................................................................8

2 Get ready to print.................................................................................................11

Load paper............................................................................................................11

Choose the right paper...................................................................................11

Load your paper.............................................................................................11

Insert ink cartridges...............................................................................................13

Purchasing replacement ink cartridges..........................................................13

Ink cartridge tips.............................................................................................14

Inserting or replacing the ink cartridges.........................................................14

Insert memory cards..............................................................................................16

Supported file formats....................................................................................17

Inserting a memory card.................................................................................17

Memory card types.........................................................................................17

Removing a memory card..............................................................................18

3 Printing photos without a computer..................................................................21

Printing photos.......................................................................................................21

Print photos from a memory card...................................................................21

Print photos from a digital camera.................................................................23

Print photos from an iPod...............................................................................24

Photo layouts.........................................................................................................25

Improving photo quality.........................................................................................26

Getting creative.....................................................................................................27

4 Getting connected...............................................................................................31

Connecting to other devices..................................................................................31

Saving photos to a computer.................................................................................33

Connecting through HP Photosmart Share...........................................................33

5 Printing from a computer....................................................................................35

Using creative options in the printer software.......................................................35

HP Photosmart Premier.................................................................................35

HP Photosmart Essential...............................................................................35

HP Photosmart Share....................................................................................36

Set print preferences.............................................................................................36

Open the electronic help................................................................................37

HP Real Life technologies features.......................................................................37

6 Care and maintenance........................................................................................39

Clean and maintain the printer..............................................................................39

HP Photosmart D7300 series User Guide 1

Clean the outside of the printer......................................................................39

Aligning the printer.........................................................................................39

Print a sample page.......................................................................................39

Automatically clean the printhead..................................................................40

Manually clean the ink cartridge contacts......................................................40

Print a self test report.....................................................................................41

Update the software..............................................................................................42

Store and transport the printer and ink cartridges.................................................43

Store and transport the printer.......................................................................43

Store and transport the ink cartridges............................................................43

Maintain the quality of photo paper.......................................................................43

7 Troubleshooting..................................................................................................45

Printer hardware problems....................................................................................45

Printing problems...................................................................................................46

Error messages.....................................................................................................50

Paper errors...................................................................................................50

Ink cartridge errors.........................................................................................52

Memory card errors........................................................................................55

Computer and connectivity printing errors.....................................................58

8 HP support...........................................................................................................59

Support process....................................................................................................59

HP support by phone.............................................................................................59

Phone support period.....................................................................................59

Placing a call..................................................................................................59

After the phone support period.......................................................................60

Additional warranty options...................................................................................60

A Specifications......................................................................................................61

System requirements.............................................................................................61

Printer specifications.............................................................................................61

BHP Warranty.........................................................................................................65

Index............................................................................................................................67

2 HP Photosmart D7300 series

1

Welcome

Thank you for purchasing an HP Photosmart D7300 series printer! With this new photo
printer you can print beautiful photos, save photos to a computer, and create fun and
easy projects with or without a computer.

This guide primarily explains how to print without connecting a computer. To learn how
to print from a computer, install the printer software and view the electronic Help. For an
overview of using a computer and the printer together, see Printing from a computer. For
information about installing the software, see the Quick Start guide.

Home users can learn how to:

● Print borderless photos from the printer or from a computer

● Choose a photo layout

● Convert a color photo to black and white, or apply a color effect such as Sepia or

Antique

The printer comes with the following documentation:

● Quick Start Guide: The Quick Start Guide explains how to set up the printer, install

the printer software, and print your first photo.

● User Guide: The User Guide is the book you are reading. This guide describes the

basic features of the printer, explains how to use the printer without connecting a
computer, and contains hardware troubleshooting information.

● Onscreen help: The onscreen HP Photosmart printer help describes how to use

the printer with a computer and contains software troubleshooting information.

Special features

New features and media make it easier than ever to produce high-quality photos:

● When you use the new HP Advanced Photo Paper (also called HP Photo Paper in
some countries/regions), special sensors in the printer detect a mark on the back of
the paper and automatically select the optimal print settings. For more information
about this new paper, see Choose the right paper.

● HP Real Life technologies make it easy for you to get better photos. Automatic red
eye removal and adaptive lighting to enhance detail in shadows are just a few of the
many technologies included. You can explore the many editing and enhancing
options from both the control panel and from the printer software. To access these
features from the control panel, see Improving photo quality. To learn how to find
them in the software, see HP Real Life technologies features.

Accessing the onscreen HP Photosmart printer help

After you have installed the HP Photosmart printer software on a computer, you can view
the onscreen HP Photosmart printer help:

● Windows PC: From the Start menu, select Programs (in Windows XP, select All
Programs) > HP > HP Photosmart D7300 series > Photosmart Help.

● Macintosh: Select Help > Mac Help in the Finder, then select Help Center >
HP Photosmart Premier help > HP Photosmart printer help.

HP Photosmart D7300 series User Guide 3

Chapter 1

Printer parts

Front of printer

1 On: Press this button to turn on the printer.

2 Top cover: Lift this cover to access the ink cartridges and to clear paper jams. To lift the cover,

grasp the top cover below the HP logo and pull upward.

3 Touch Screen Display: Use this screen to view and print photos, menus, and messages.

4 Output tray: Use this tray to catch your printouts. Lift this tray to access the photo tray.

5 Main tray: Pull out this tray and load paper, transparencies, envelopes, or other media with

the side to be printed facing down.

6 Photo tray: Lift the output tray and load small-size paper up to 10 x 15 cm (4 x 6 inch) into

the photo tray for printing with the side to be printed facing down. The paper may be tabbed
or untabbed.

7 Memory card slots: Insert memory cards here. For a list of supported memory cards, see

Insert memory cards.

8

Camera port: Connect a PictBridge™ digital camera, the optional HP Bluetooth® wireless
printer adapter, or an iPod.

Back of printer

1 Power cord connection: Use this port to connect the power cord included with the printer.

2 USB port: Use this port to connect the printer to a computer.

3 Rear access door: Remove this door to clear paper jams or to install the optional

HP Automatic Two-sided Printing Accessory. See Optional accessories.

4 HP Photosmart D7300 series

Main and Output trays

1 Paper-width guide: Adjust this guide to fit close to the edge of the paper in the main tray.

2 Output tray: Use this tray to catch your printouts. Lift this tray to access the photo tray.

3 Output tray extender: Pull towards you to extend the output tray to catch your printouts.

4 Main tray: Pull out this tray and load plain paper, transparencies, envelopes, or other media

with the side to be printed facing down.

5 Main tray grip: Pull toward you to extend the Main tray.

6 Paper-length guide: Adjust this guide to fit close to the end of the paper in the main tray.

Photo tray

1 Paper-width guide: Adjust this guide to fit close to the edge of the paper in the photo tray.

2 Paper-length guide: Adjust this guide to fit close to the end of the paper in the photo tray.

HP Photosmart D7300 series User Guide 5

Chapter 1

Control panel

1 On: Turn on the printer or put it into power save mode.

2 Print Preview: View a preview of the selected photo or photos.

3 Print: Print the selected photos from the inserted memory card, or from a camera connected

to the front camera port.

4 Cancel: Deselect photos, exit a menu, or stop an action you have requested.

5 Rotate: Rotate a photo or a crop box.

6 Zoom (+)(-): Zoom in or out of a photo or crop box. You can also press Zoom (-) to view photos

four at a time when viewing a photo at normal magnification.

7 Autocorrect: Automatically enhances and applies lighting, contrast, focus and red eye

removal features to all printed photos.

Indicator lights

1 On light: Solid blue if the printer is on, otherwise it is off.

2 Print light: Solid blue when the printer is on and ready to print, flashes blue when the printer

is printing or busy with self-maintenance.

3 Attention light: Flashes when there is an error condition. See the touch screen display for

instructions or information about the error. For more information, see The Attention light is on.

4 Autocorrect light: Solid blue when the Autocorrect function is turned on.

5 Memory Card light: Solid blue if a memory card is inserted, flashes if the printer is accessing

a memory card, off if no memory card is inserted or if more than one card is inserted. Turns
on when there is a problem that requires user action. See the printer screen for instructions.

6 HP Photosmart D7300 series

Optional accessories

There are several optional accessories available for the printer that enhance its portability
for printing anywhere, anytime. The appearance of the accessories may vary from what
is shown.

To purchase supplies, go to:

● www.hpshopping.com (U.S.)

● www.hp.com/go/supplies (Europe)

● www.hp.com/jp/supply_inkjet (Japan)

● www.hp.com/paper (Asia/Pacific)

Accessory name

HP Automatic Two-sided Printing
Accessory

HP Bluetooth® wireless printer adapter

1 Insert the Bluetooth adapter into the

front camera port

Description

This accessory automatically flips each
page to print on both sides. You will save
money (two-sided printing reduces paper
consumption) and time (no need to
remove the paper and reinsert it to print on
the back), plus you will make bulky
documents more manageable.

This accessory may not be available in all
countries/regions.

The HP Bluetooth® wireless printer
adapter goes into the camera port on the
front of the printer. This adapter lets you
use Bluetooth wireless technology for
printing from many Bluetooth-enabled
devices, including digital cameras,
camera phones, and PDAs.

For more information on printing with this
accessory, go to www.hp.com/go/

bluetooth.

Printer menu

Touch the home icon in the upper left-hand corner to access the home screen. You can
access all of the functions from the home screen as well as setup menus.

HP Photosmart D7300 series User Guide 7

Chapter 1

Print

Save

Share

Settings

Wizard: Use the wizard to guide you through the printing process.
4×6: Use to print 4×6 inch (10 × 15 cm) photographs.
Enlargement: Use Enlargement to print different photo sizes.
All: Select to print all the photos from the memory card inserted in the printer.
Other Projects: Use Other Projects to print panoramic, HP CD/DVD Tattoos, wallet

prints, and passport photos.
– Panorama Prints: Select to turn panoramic printing On or Off (default). Select

On to print all selected photos with a 3:1 aspect ratio; load 10 x 30 cm (4 x 12 inch)

paper before printing.

– HP CD/DVD Tattoos: Select to print labels for CD/DVDs.
– Wallet Prints: Use to print wallet-sized photos.
– Passport Photos: Select to print a passport photo.

Touch the Save button to save selected images to a connected PC.

Use the Share button to select and share photos through HP Photosmart Share.

● Tools: Use tools to display the ink gauge, adjust the print quality, print a sample

page, print a test page, and to clean and align cartridges.
– Display Ink Gauge: Use to enable an ink supply gauge on the home screen.

– Print quality: Choose either Best (default) or Normal print quality.
– Print sample page: Select to print a sample page, which is useful for checking

the print quality of the printer. This feature is not available in all printer models.

– Print test page: Select to print a test page containing information about the

printer that can help in troubleshooting problems.

– Clean Printhead: Select to clean the print head when white lines or streaks

appear in your printouts. After the cleaning finishes, the printer prints a self test
report. You have the option to clean the print head again if the report shows
print quality problems.

– Align printer: Select to align the printer when white lines or streaks appear in

your printouts.

● Bluetooth

– Device address: Some devices with Bluetooth wireless technology require you

to enter the address of the device they are trying to locate. This menu option
shows the printer address.

– Device name: You can select a name for the printer that appears on other

devices with Bluetooth wireless technology when they locate the printer.

– Passkey: When the Bluetooth Security level of the printer is set to High, you

must enter a passkey to make the printer available to other Bluetooth devices.
The default passkey is 0000.

– Visibility: Select Visible to all (default) or Not visible. When Visibility is set

to Not visible, only devices that know the printer address can print to it.

– Security level: Select Low (default) or High. The Low setting does not require

users of other devices with Bluetooth wireless technology to enter the printer

8 HP Photosmart D7300 series

passkey. High requires users of other devices with Bluetooth wireless
technology to enter the printer passkey.

– Reset Bluetooth options: Select to reset all items in the Bluetooth menu to

their default values.

● Help Menu: Use the help menu for instructions about using the printer.
– Cartridges: Select to see an animation of how to install an ink cartridge.

– Main Tray Loading: Select to read main tray paper loading instructions.
– Photo Tray Loading: Select to read photo tray paper loading instructions.
– Paper jams: Select to see an animation of how to clear a paper jam.
– Camera connect: Select to read instructions on how to connect a PictBridge

camera to the printer.

● Preferences

– Print paper size: Touch Ask before print to select the paper type and size each

time you print (default).

– Paper Type: Touch Automatic (default) and the printer will automatically detect

the paper type and size when you print.

– Date Stamp: Use this option to include the date and/or time on your printed

photos.

– Colorspace: Choose a colorspace. The Auto-select default tells the printer to

use the Adobe RGB colorspace, if available. The printer defaults to sRGB if
Adobe RGB is not available.

– PictBridge Tray Select: Use to select the default paper tray for printing through

the PictBridge connection.

– Audio Feedback: Use to enable an audible tone when a button is touched or

pressed.

– Video enhancement: Select On (default) or Off. When you select On, the

quality of photos printed from video clips will be improved.

– Restore Factory Defaults: Restores factory settings for all menu items except

Select language and Select country/region (under Language in

Preference menu) and Bluetooth settings (under Bluetooth in the main printer

menu). This setting does not affect HP Instant Share or Network defaults.

HP Photosmart D7300 series User Guide 9

Chapter 1

10 HP Photosmart D7300 series

2

Get ready to print

This section includes the following topics:

● Load paper

● Insert ink cartridges

● Insert memory cards

Load paper

Learn how to choose the right paper for your print job and how to load it into the input
tray for printing.

Choose the right paper

Use HP Advanced Photo Paper. It is especially designed to work with the inks in your
printer to create beautiful photos. Other photo papers will produce inferior results.

For a list of available HP-designed photo paper, or to purchase supplies, go to:

● www.hpshopping.com (U.S.)

● www.hp.com/eur/hpoptions (Europe)

● www.hp.com/jp/supply_inkjet (Japan)

● www.hp.com/paper (Asia/Pacific)

The printer is set by default to print the best quality photos on HP Advanced Photo Paper.
If you print on a different type of paper, be sure to change the paper type from the printer
menu. See Printer menu.

Load your paper

Paper loading tips:

● Load paper with the side to be printed facing down.

● You can print photos and documents on a wide variety of paper sizes, from 8 x 13 cm

(3 x 5 inch) up to 22 x 61 cm (8.5 x 24 inch). The 10 x 15 cm (4 x 6 inch) photo
paper is available with and without tabs.

● Before loading paper, pull the out main paper tray and slide out the paper-width and
paper-length guides to make room for the paper. After loading paper, adjust the
guides to fit close to the edges of the paper without bending the paper. When finished
loading paper, push the main tray back in all the way.

● Load only one type and size of paper at a time in the same tray.

● After loading paper, extend the output tray extension to catch your printed pages.

Use the directions in the following table to load the most commonly used paper sizes into
the printer.

Paper type

Any supported photo
or plain paper media

HP Photosmart D7300 series User Guide 11

How to load Tray to load

1. Extend the main tray.

2. Slide the paper-width and
paper-length guides to their
outermost positions.

Load the main tray

Chapter 2

(continued)

Paper type How to load Tray to load

3. Load paper with the side to
be printed facing down.
Check that the stack of
paper is no higher than the
top of the paper-length
guide.

4. Adjust the paper-width and
paper-length guides inward
until they stop at the edges
of the paper.

5. Push the main tray all the
way in.

Load paper and adjust guides inward

1 Paper-width guide

2 Paper-length guide

Push in the main tray

1 Push in the main tray all the way

Photo paper up to
10 x 15 cm
(4 x 6 inch) with or
without tabs, Hagaki
cards, A6 cards, L­size cards

1. Lift the output tray and
extend the main paper tray.

2. Adjust the paper-width and
paper-length guides
outward to make room for
the paper.

Load the photo tray

3. Load up to 20 sheets of
paper into the photo tray
with the print side down. If
you are using tabbed
paper, insert the paper so
the tab is closer to you.

4. Adjust the paper-width and
paper-length guides inward
until they stop at the edges
of the paper.

12 HP Photosmart D7300 series

(continued)

Paper type How to load Tray to load

5. Push in the photo tray.

6. Close the output tray.

Lift the output tray and adjust guides
outward

1 Output tray

2 Paper-width guide

3 Paper-length guide

Load photo paper and adjust guides
inward

1 Paper-width guide

2 Paper-length guide

Insert ink cartridges

The first time you set up and use your HP Photosmart printer printer, make sure to install
the ink cartridges that were shipped with your printer. The ink in these ink cartridges is
specially formulated to mix with the ink in the print head assembly.

Purchasing replacement ink cartridges

When purchasing replacement cartridges, refer to the cartridge numbers that appear on
the back cover of this guide. These cartridge numbers may vary by country/region.

HP Photosmart D7300 series User Guide 13

Chapter 2

Note If you have already used the printer several times and you have installed

the HP Photosmart printer software, you can also find the cartridge numbers in
the printer software. Windows users: Right-click the HP Digital Imaging Monitor
icon in the Windows taskbar, and select Launch/Show HP Solution Center.
Select Settings, then Print Settings, and then Printer Toolbox. Click the
Estimated Ink Levels tab, and then click Ink Cartridge Information. To order
ink cartridges, click Shop Online. Mac users: Click HP Photosmart Premier in
the Dock. Choose Maintain Printer from the Settings pop-up menu. Click

Launch Utility, and then choose Supplies Status from the pop-up menu.

Ink cartridge tips

HP Vivera Inks deliver true-to-life photo quality and exceptional fade resistance resulting
in vivid colors that last for generations! HP Vivera Inks are specially-formulated and
scientifically tested for quality, purity and fade resistance.

For best print quality, HP recommends that you install all retail ink cartridges before the
install-by date stamped on the box.

For optimum printing results, HP recommends using only genuine HP ink cartridges.
Genuine HP ink cartridges are designed and tested with HP printers to help you easily
produce great results, time after time.

Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service

or repairs required as a result of printer failure or damage attributable to the use
of non-HP ink will not be covered under warranty.

Ink cartridge

1 Do not insert objects into these holes

Caution To prevent ink loss or spillage: leave the ink cartridges installed while

transporting the printer, and avoid leaving used ink cartridge(s) out of the printer
for extended lengths of time.

Inserting or replacing the ink cartridges

1. Make sure the power is on, then lift the top cover. Make sure all packing material
has been removed from inside the printer.

14 HP Photosmart D7300 series

2. Squeeze the gray tab below an ink cartridge slot to release the gray latch inside the
printer, then lift the latch.
The ink cartridge areas are color-coded for easy reference. Lift the latch below the
appropriate color to insert or replace a cartridge. From left to right, the ink cartridges
are black, yellow, light cyan, cyan, light magenta, and magenta.

1 Ink cartridge latch for the black ink cartridge

2 Ink cartridge area for the color ink cartridges

3. If you are replacing a cartridge, remove the old cartridge by pulling it toward you out
of its slot.

Recycle the old cartridge. The HP Inkjet Supplies Recycling Program is available in
many countries/regions and lets you recycle used ink cartridges free of charge. For
more information, go to www.hp.com/hpinfo/globalcitizenship/environment/recycle/

inkjet.html.

4. Remove the new ink cartridge from its packaging, and while holding it by the handle,
slide the ink cartridge into the empty slot.
Make sure you insert the ink cartridge into the slot that has the same shaped icon
and color as the new cartridge. The copper-colored contacts should be facing the
printer as the ink cartridge is inserted.

HP Photosmart D7300 series User Guide 15

Chapter 2

Note The first time you set up and use the printer, make sure to install the

ink cartridges that were shipped with your printer. The ink in these ink
cartridges is specially formulated to mix with the ink in the print head
assembly.

5. Press down on the gray latch until it clicks into place.

6. Repeat steps 2 through 5 for each ink cartridge you are replacing.
You must install all six cartridges. The printer will not work if an ink cartridge is
missing.

7. Close the top cover.
The touch screen displays six ink drop icons showing the approximate ink level for
each cartridge when low ink levels are detected.

Note If you are using non-HP ink, a question mark appears instead of the

ink drop in the icon for that cartridge. The printer cannot detect the amount
of ink remaining in ink cartridges that contain non-HP ink.

Insert memory cards

After you have taken pictures with a digital camera, you can remove the memory card
from the camera and insert it into the printer to view and print your photos. The printer
can read the following types of memory cards: CompactFlash

™

Microdrive

, MultiMediaCard™, Secure Digital™, and xD-Picture Card™.

Caution Using any other type of memory card may damage the memory card

and the printer.

To learn about other ways of transferring photos from a digital camera to the printer, see

Connecting to other devices.

16 HP Photosmart D7300 series

™

, Memory Sticks,

(continued)

Supported file formats

The printer can recognize and print the following file formats directly from a memory card:
JPEG, uncompressed TIFF, Motion JPEG AVI, Motion-JPEG QuickTime, and MPEG-1.
If your digital camera saves photos and video clips in other file formats, save the files to
your computer and print them using a software program. For more information, see the
electronic Help.

Inserting a memory card

Memory card slots

1 xD-Picture Card

2 Compact Flash I and II, Microdrive

3 Memory Stick

4 Secure Digital, MultiMediaCard (MMC)

Memory card types

Find your memory card in the following table and use the instructions to insert the card
into the printer.

Guidelines:

● Insert only one memory card at a time.

● Gently push the memory card into the printer until it stops. The memory card slot

allows for only a portion of the card to insert into the printer; do not try to force the
memory card all the way into the printer.

● When the memory card is inserted correctly, the memory card light flashes and then
remains solid green.

Caution 1 Inserting the memory card any other way may damage the card and

the printer.

Caution 2 Do not pull out a memory card while the memory card light is flashing

green. For more information, see Removing a memory card.

HP Photosmart D7300 series User Guide 17

Chapter 2

Memory card How to insert the memory card

CompactFlash ● Front label faces up, and if the label has an arrow, the arrow points

toward the printer

● Edge with metal pinholes goes into the printer first

Memory Stick ● Angled corner is on the left

● Metal contacts face down

● If you are using a Memory Stick Duo or Memory Stick PRO Duo

card, attach the adapter that came with the card before you insert
the card into the printer

Microdrive ● Front label faces up, and if the label has an arrow, the arrow points

toward the printer

● Edge with metal pinholes goes into the printer first

MultiMediaCard ● Angled corner is on the right

● Metal contacts face down

Secure Digital ● Angled corner is on the right

● Metal contacts face down

xD-Picture Card ● Curved side of card points toward you

● Metal contacts face down

Removing a memory card

Wait until the Memory Card light stops flashing, then gently pull the memory card to
remove it from the printer.

18 HP Photosmart D7300 series

Caution Do not pull out a memory card while the Memory Card light is flashing.

A flashing light means that the printer is accessing the memory card. Removing
a memory card while it is being accessed may damage the printer and the memory
card or corrupt the information on the memory card.

HP Photosmart D7300 series User Guide 19

Chapter 2

20 HP Photosmart D7300 series

3

Printing photos without a computer

The HP Photosmart D7300 series printer lets you select, enhance, and print photos
without even turning on the computer. Once you've set up the printer using the
instructions in the Quick Start booklet, you can insert a memory card in the printer and
print your photos using the buttons on the printer control panel.

You can also print photos directly from a digital camera. For more information, see Print

photos from a digital camera.

Printing photos

You can print photos without a computer in several different ways:

● Insert a memory card with photos on it into one of the memory card slots on the
printer

● Connect a PictBridge digital camera to the camera port on the front of the printer

●

Install the optional HP Bluetooth
camera with Bluetooth wireless technology

Print photos from a memory card

You can print photos from a memory card by inserting the card into the printer and using
the printer control panel to view, select, enhance, and print photos. You can also print
camera-selected photos—photos you marked for printing using a digital camera—
directly from a memory card.

Printing from a memory card is quick and easy, and does not drain the digital camera
batteries.

®

wireless printer adapter and print from a digital

If you want to…

Print one or more photos

Before you begin, make sure
that the memory card is inserted
in the printer and the paper tray
you want to use is loaded with
the correct paper.

Check the Photo tray light to
verify that the correct tray is
selected — the light should be
off for the Main tray and on for
the Photo tray.

Print all photos on the
memory card

Before you begin, make sure
that the memory card is inserted
in the printer and the paper tray

HP Photosmart D7300 series User Guide 21

Follow these steps:

1. Touch Print.

2. Touch 4×6 or Enlargement to select your

desired photo size.

3. Touch the desired paper size.

4. Using the left and right arrow keys, scroll
through the available photos.

5. Touch the desired photos to select one or more
images.

Note Press Zoom - to view 4 images

on the touch screen display.

6. Press Print to print the selected photographs.

1. Touch Print.

2. Touch All.

3. Touch the desired paper size.

4. Touch the desired photo size.

Chapter 3

(continued)

If you want to… Follow these steps:

you want to use is loaded with
the correct paper.

Print camera-selected photos
from a memory card

When you select photos for
printing using a digital camera,
the camera creates a Digital
Print Order Format (DPOF)
file that identifies the selected
photos. The printer can read
DPOF 1.0 and 1.1 files directly
from a memory card.

Print using the Wizard

The print wizard provides
detailed instructions about
selecting, sizing, editing, and
printing photographs.

1. Use the digital camera to select the photos you
want to print. For more information, see the
documentation that came with the camera.

2. If you select default as the photo layout with the
camera, touch the Layout to select a photo
layout.
If you select a photo layout other than default
with the camera, photos print in the camera­selected layout regardless of the printer setting.

3. Load the desired paper.

4. Remove the memory card from the digital
camera and insert it into the printer.

5. When a message appears on the printer screen
asking if you want to print the camera-selected
photos, touch

.
The photos you selected with the camera begin
printing.

If the printer cannot find or read all of the camera­selected photos on the card, it prints the photos that
it can read.

After printing, the printer deletes the DPOF file and
unmarks the photos.

1. Touch Print.

2. Touch Wizard.

3. Follow the prompts to print your desired photo
or photos.

Print photos from video clips

You can view video clips on the
touch screen display, and select
and print individual frames.

When you first insert a memory
card containing a video clip, the
printer uses the first frame of the
video clip to represent the clip
on the printer screen.

The printer recognizes video
clips recorded in these formats:

● Motion-JPEG AVI

● Motion-JPEG QuickTime

● MPEG-1

1. Touch Print.

2. Touch 4×6 or Enlargement to select your
desired photo size.

3. Scroll to select the available videos using the left
and right arrows.

Note Videos display a video camera

icon in the center of the image.

4. Touch the play icon to play the video.
You can fast-forward or rewind the video by
touching the forward and reverse arrows.

5. To select a frame to print, pause the video by
touching the pause icon. The video must be
paused to select frames for printing.

Note Touch the forward or reverse

icons to advance or rewind the video
frame-by-frame.

22 HP Photosmart D7300 series

(continued)

If you want to… Follow these steps:

The printer ignores video clips
in any other format.

6. Touch the desired frame to select it for printing.

7. Touch Print to print the selected frames.

Before you begin, make sure
that the memory card is inserted
in the printer and the paper tray
you want to use is loaded with
the correct paper.

Print a photo index

A photo index shows thumbnail
views and index numbers for up
to 2000 photos on a memory
card. Use plain paper instead of
photo paper to reduce costs.

A photo index may be several
pages long.

Before you begin, make sure
that the memory card is inserted
in the printer and the paper tray
you want to use is loaded with
the correct paper.

Stop printing To stop a print job in progress, press Cancel.

Print photos from a digital camera

You can print photos by connecting a PictBridge digital camera directly to the camera
port of the printer with a USB cable. If you have a digital camera with Bluetooth wireless
technology, you can insert the optional HP Bluetooth
printer and send photos to the printer wirelessly.

When you print from a digital camera, the printer uses the settings that you selected on
the camera. For more information, see the documentation that came with the camera.

To print photos from a…

1. Touch Print.

2. Touch All.

3. Select 8.5×11 paper.

4. Touch the index sheet icon.

®

wireless printer adapter in the

Follow these steps

Digital camera with Bluetooth
wireless technology

If you have a digital camera with
Bluetooth wireless technology,
you can purchase the optional
HP Bluetooth

®

wireless printer
adapter and print from a camera
using a Bluetooth wireless
connection.

1. Set the Bluetooth options for the printer using
the Bluetooth menu on the touch screen display.
For more information, see Bluetooth.

2. Load printer paper.

3.

Insert the HP Bluetooth

®

wireless printer

adapter into the camera port on the front of the
printer.
The light on the adapter flashes when the
adapter is ready to receive data.

4. Follow the instructions in the documentation
that came with the digital camera to send photos
to the printer.

HP Photosmart D7300 series User Guide 23

Chapter 3

(continued)

To print photos from a… Follow these steps

Note You can also

print from other devices
with Bluetooth wireless
technology, such as
PDAs and camera
phones. For more
information, see

Connecting to other
devices and the

documentation that
came with your
Bluetooth adapter.

Digital camera with
PictBridge technology

Print photos from an iPod

If you have an iPod that can store photos, you can connect your iPod to the printer and
print the photos.

Before you begin

Check that the images you copy to the iPod are in JPEG format.

Note iPods might not be available in your country/region.

To import photos to an iPod

1. Copy photos from a memory card to your iPod using the Belkin Media Reader for
iPod.

2. Verify that photos are on your iPod by selecting Photo Import on the iPod menu.
Photos appear as Rolls.

1. Turn on the PictBridge digital camera and select
the photos you want to print.

2. Load paper.

3. Make sure the camera is in PictBridge mode,
then connect it to the camera port on the front
of the printer using the USB cable that came
with the camera.
Once the printer recognizes the PictBridge
camera, the selected photos print automatically.

To print photos from an iPod

1. Connect the iPod to the camera port on the front of the printer using the USB cable
that came with the iPod. The printer screen displays Reading Device for several
minutes while the photos are read. Then the photos appear on the printer screen.

2. Select the photo(s) you want to print and press Print. For more information on
selecting and printing photos, see Printing photos.

24 HP Photosmart D7300 series

Photo layouts

Touch Enlargements from the printer menu, then touch your desired paper size to select
a layout for the photos you want to print.

Layout

1 per page borderless 4 x 6 inch (4 x 6 inch)

1 per page 3.5 x 5 inch (3.25 x 4.75 inch)

2 per page 3.5 x 5 inch (2.25 x 3.25 inch)

Paper size (photo size)

10 x 15 cm (10 x 15 cm)

5 x 7 inch (5 x 7 inch)

8.5 x 11 inch (8.5 x 11 inch)

4 x 6 inch (3.75 x 5.75 inch)

10 x 15 cm (9.53 x 14.6 cm)

5 x 7 inch (4.75 x 6.75 inch)

8 x 10 inch (7.75 x 9.75 inch)

8.5 x 11 inch (8 x 10 inch)

A6 (9.86 x 14.16 cm)

A4 (20 x 25 cm)

Hagaki (9.36 x 14.16 cm)

L (8.25 x 12.06 cm)

4 x 6 inch (2.75 x 3.75 inch)

5 x 7 inch (3.25 x 4.75 inch)

8 x 10 inch (4.75 x 6.5 inch)

8.5 x 11 inch (5 x 7 inch)

A6 (6.92 x 9.86 cm)

A4 (13 x 18 cm)

Hagaki (6.8 x 9.36 cm)

L (5.87 x 8.25 cm)

3 per page 3.5 x 5 inch (1.5 x 2.25 inch)

4 x 6 inch (1.75 x 2.625 inch)

5 x 7 inch (2.25 x 3.375 inch)

8 x 10 inch (3.33 x 5 inch)

8.5 x 11 inch (4 x 6 inch)

A6 (4.77 x 7.15 cm)

A4 (10 x 15 cm)

Hagaki (4.52 x 6.78 cm)

HP Photosmart D7300 series User Guide 25

Chapter 3

(continued)

Layout Paper size (photo size)

L (3.96 x 5.94 cm)

4 per page 3.5 x 5 inch (1.5 x 2.25 inch)

4 x 6 inch (1.75 x 2.5 inch)

5 x 7 inch (2.2 x 3.25 inch)

8 x 10 inch (3.5 x 4.75 inch)

8.5 x 11 inch (3.5 x 5 inch)

A6 (4.77 x 6.92 cm)

A4 (9 x 13 cm)

Hagaki (4.52 x 6.5 cm)

L (3.96 x 5.7 cm)

9 per page 3.5 x 5 inch (1 x 1.375 inch)

4 x 6 inch (1.125 x 1.5 inch)

5 x 7 inch (1.5 x 2 inch)

8 x 10 inch (2.25 x 3 inch)

8.5 x 11 inch (2.5 x 3.25 inch) – Wallet
size

A6 (3.07 x 4.05 cm)

A4 (6.4 x 8.4 cm)

Hagaki (2.9 x 3.86 cm)

L (2.53 x 3.36 cm)

Note The printer may rotate the photos to fit the layout.

Improving photo quality

The printer provides a variety of enhancements that can improve the quality of a photo
printed from a memory card. These print settings do not change the original photo. They
only affect printing.

Problem

Photos with poor brightness 1. Touch Print.

26 HP Photosmart D7300 series

How to correct it

2. Touch 4×6 or Enlargement to select

your desired photo size.

3. Touch the desired paper size.

4. Touch Edit, then touch Photo
Brightness.

5. Touch the brightness slider to
increase or decrease the photo
brightness to the desired level, then
touch OK.

(continued)

Problem How to correct it

Photos with red eye The automatic red eye removal feature is

enabled when you turn on the Photo fix
function. Enabling the Photo Fix function
applies Smart Focus, Adaptive Lighting,
and red eye removal features to selected
photos.

➔

Press Autocorrect to enable the
Photo Fix function.

Poor-quality video clips

This preference affects photos printed
from video clips.

Note This feature does not

improve photos printed using the

Video action prints feature in the
Print Options menu. This feature

also does not work with photos
printed in the 9-per-page layout.

Getting creative

The printer provides a variety of tools and effects that let you use your photos in creative
ways. These print settings do not change the original photo. They only affect printing.

To try these features…

Add a color effect

You can set the printer to
change the color option applied
to a photo from Color (default)
to Black & white, Sepia, or

Antique.

Photos printed in Sepia print in
brown tones and look similar to
photos produced in the early
1900s. Photos printed in

Antique print in the same

brown tones, but with some pale
colors added to give the
appearance that the photos are
hand-colored.

Improve the quality of photos printed
from video clips

1. Touch Settings.

2. Touch the arrows to scroll and locate
Preferences.

3. Touch Preferences.

4. Using the arrows, locate then touch
Video Enhancement.

5. Touch On, then touch OK.

For information about printing photos from
video clips, see Print photos from a

memory card.

Follow these steps

1. Touch Print.

2. Touch 4×6 or Enlargements and select your

desired photo size.

3. Touch the desired paper size.

4. Touch the desired photos to select one or more
images.

5. Touch Edit from a selected photo.

6. Use the arrows to locate the Color Effect
function. Touch Color Effect.

7. Touch the desired color effect.

HP Photosmart D7300 series User Guide 27

Chapter 3

(continued)

To try these features… Follow these steps

Add the date and time to your
prints

You can print a stamp on the
front of your photos that shows
when the photo was taken. This
preference affects all prints.

Change the print quality

You can change the print quality
for photos. Best quality is the
default and produces the
highest quality photos. Normal
quality conserves ink and prints
faster.

Crop a photo

Press Zoom + and Zoom – to
increase or decrease the
magnification by 1.25×. The
maximum level is 5.0×.

1. Touch Settings.

2. Touch Preferences, then touch Date Stamp.

3. Touch one of the following date/time stamp
options:

– Date and Time
– Date Only
– Off

If you use a computer to modify the photo and then
save your changes, the original date and time
information are lost. Changes that you make to the
photo using the printer control panel do not affect the
date and time information.

To change the print quality to Normal for one
print job:

1. Touch Settings.

2. Touch Tools, then touch Print quality.

3. Touch Normal, then touch OK.

Print quality will revert to Best after the next print job.

1. Touch Print.

2. Touch 4×6 or Enlargement to select your
desired photo size.

3. Touch the desired paper size.

4. Touch the desired photo to select the image.

5. Press Zoom + to increase the magnification of
the photo by 1.25×. The green crop box
appears. Press Zoom + repeatedly until you
reach the desired magnification. (After zooming
in, you can zoom back out by pressing Zoom –.)

Note The crop box changes from

green to yellow if printing at the selected
magnification will noticeably reduce the
print quality.

6. At any magnification level, touch the arrows to
move the crop box left, right, up, or down.

7. Touch Crop when the portion of the image you
want to print is in the crop box.
Cropping does not change the original photo. It
only affects printing.

Print panoramic photos 1. Touch Print.

2. Touch Other Projects, then touch Panorama

Prints.

28 HP Photosmart D7300 series

(continued)

To try these features… Follow these steps

3. Follow the prompt to load 10 x 30 cm

(4 x 12 inch) media, then touch OK.

4. Touch a photo to select it. If desired, crop the
photo before printing. See The crop box has a
3:1 aspect ratio.

Note All photos printed in panoramic mode

are printed borderless.

HP Photosmart D7300 series User Guide 29

Chapter 3

30 HP Photosmart D7300 series

4

Getting connected

Use the printer to stay connected to other devices and people.

Connecting to other devices

This printer offers several ways of connecting to computers or other devices. Each
connection type lets you do different things.

Connection type and what you need

Memory cards

A memory card

A compatible digital camera memory card

Insert the memory card into the
appropriate memory card slot on the front
of the printer.

USB

● A Universal Serial Bus (USB) 2.0 full­speed compliant cable 3 meters (10
feet) or less in length. For instructions
about connecting the printer with a
USB cable, see the Quick Start
booklet.

● A computer with Internet access (to
use HP Photosmart Share).

This lets you...

● Print directly from a memory card to
the printer.

● Save photos from a memory card
inserted in the printer to a computer
where you can enhance or organize
them in the HP Photosmart Premier
or other software. For more
information, see Saving photos to a

computer and Print photos from a
memory card.

● Print from a computer to the printer.
See Printing from a computer.

● Save photos from a memory card
inserted in the printer to a computer
where you can enhance or organize
them in the HP Photosmart Premier
or other software.

● Share photos through HP Photosmart
Share.

● Print directly from an HP Photosmart
direct-printing digital camera to the
printer. For more information, see

Print photos from a digital camera and

the camera documentation.

PictBridge Print directly from a PictBridge-compatible

digital camera to the printer.

For more information, see Print photos

from a digital camera and the camera

documentation.

HP Photosmart D7300 series User Guide 31

Chapter 4

(continued)

Connection type and what you need This lets you...

The PictBridge symbol

A PictBridge-compatible digital camera
and a USB cable.

Connect the camera to the camera port on
the front of the printer.

Bluetooth

The optional HP Bluetooth wireless printer
adapter.

If the printer came with this accessory or
you have purchased it separately, see the
accompanying documentation and the
onscreen Help for instructions.

HP iPod

An HP iPod and the USB cable that came
with it. Connect the HP iPod to the camera
port on the front of the printer.

Print from any device with Bluetooth
wireless technology—such as a digital
camera, a camera phone, or a PDA—to
the printer.

If you connect the optional HP Bluetooth
wireless printer adapter to the printer
through the camera port, be sure to set the
Bluetooth printer menu options as
needed. See Settings.

Print directly from an HP iPod (with photos
stored in it) to the printer. For more
information, see Print photos from an

iPod.

32 HP Photosmart D7300 series

Saving photos to a computer

You can save photos to a computer from any memory card inserted in the printer, if you
set up a USB connection between the two devices.

If you are using a Windows computer

Use either of these methods to save photos to your computer.

● Insert a memory card into the printer. TheHP Photosmart Premier transfer software
(HP Transfer and Quick Print) opens on your computer screen and allows you to
designate a location on the computer to save images. For more information, see the
onscreen HP Photosmart printer software help.

● Insert a memory card into the printer. The memory card appears in Windows
Explorer as a removable drive. Open the removable drive and drag photos from the
card to any location on your computer.

If you are using a Macintosh

1. Insert a memory card into the printer.

2. Wait for iPhoto to start and read the contents of the memory card.

3. Click Import to save the photos on the card to your Macintosh.

Note The memory card also appears on the desktop as a drive icon. You can

open it and drag photos from the card to any location on your Macintosh.

Connecting through HP Photosmart Share

Use HP Photosmart Share to share photos with friends and relatives using e-mail, online
albums, or an online photo finishing service. Your printer must be connected through a
USB cable to a computer with Internet access and have all the HP software installed. If
you try to use Share and do not have all the required software installed or configured, a
message prompts you through the required steps.

Use Share (USB) to send photos (Windows users):

1. Insert a memory card and select some photos.

2. Touch Share on the printer screen.

3. Follow the instructions on your computer to share the selected photos with others.

Use Share (USB) to send photos (Mac users)

1. Open HP Photosmart Premier and select photos to share. For information about
HP Photosmart Premier, see HP Photosmart Premier.

2. Click the Applications tab in HP Photosmart Premier, then double-click HP
Photosmart Share.

3. Follow the instructions on your computer to share the selected photos with others.

See the onscreen software help for more information about using HP Photosmart Share

HP Photosmart D7300 series User Guide 33

Chapter 4

34 HP Photosmart D7300 series

5

Printing from a computer

To print from a computer, the printer software must be installed. During software
installation, either HP Photosmart Premier (Mac users and Windows Full-install users)
or HP Photosmart Essential (Windows Express-install users) is installed on your
computer, allowing you to organize, share, edit, and print photos.

For more information on installing the software, see the Quick Start Guide. Update the
software regularly to ensure you have the latest features and improvements; for
instructions, see Update the software.

To work with photos, you need to transfer them to a computer that is connected to the
printer. See Saving photos to a computer.

Note Windows users: HP Photosmart Premier can only be used on computers

with processors that have Intel

®

Pentium® III (or equivalent) and higher.

Using creative options in the printer software

Read through these tips on how to open and use HP Photosmart Premier,
HP Photosmart Essential, and HP Photosmart Share.

HP Photosmart Premier

HP Photosmart Premier is an easy-to-use software program that gives you everything
you need to have fun with your photos, in addition to basic photo editing and printing.
This software also gives you access to HP Photosmart Share so that you can easily share
your photos.

Open HP Photosmart Premier (Windows users)

➔

Double-click the HP Photosmart Premier icon on your desktop. If you need help,
see the software help within HP Photosmart Premier.

Open HP Photosmart Premier (Mac users)

➔

Click the HP Photosmart Premier icon in the Dock. If you need help, select
HP Photosmart Premier help from the help menu.

Explore the many features of HP Photosmart Premier:

● View — View photos in multiple sizes and ways. Easily organize and manage your
photos.

● Edit — Crop your photos and fix photos with red eye. Automatically adjust and
enhance your photos in different sizes and in multiple layouts.

● Print — Print your photos in different sizes and in multiple layouts.

● Share — Send photos to family and friends without the bulky attachments using HP

Photosmart Share, a better way to send e-mail.

● Create — Easily create album pages, cards, calendars, panoramic photos, CD
labels, and more.

● Back-up — Make back-up copies of your photos to store and save.

HP Photosmart Essential

HP Photosmart Essential is an easy-to-use software program that gives you basic photo
editing and printing capabilities. This software also gives you access to HP Photosmart

HP Photosmart D7300 series User Guide 35

Chapter 5

Share so that you can easily share your photos. HP Photosmart Essential is only
available for Windows users.

Open HP Photosmart Essential (Windows users)

➔

Double-click the HP Photosmart Essential icon on your desktop. If you need help,
see the software help within HP Photosmart Essential.

Explore the many features of HP Photosmart Essential:

● View — View photos in multiple sizes and ways. Easily organize and manage your

photos.

● Edit — Crop your photos and fix photos with red eye. Automatically adjust and

enhance your photos to make them perfect.

● Print — Print your photos in different sizes and in multiple layouts.

● Share — Send photos to family and friends without the bulky attachments with HP

Photosmart Share, a better way to send e-mail.

HP Photosmart Share

HP Photosmart Share allows you to send photos to family and friends without bulky e­mail attachments. For more information, see Connecting through HP Photosmart

Share and the HP Photosmart Premier or HP Photosmart Essential help.

Open HP Photosmart Share (Windows users)

➔

Click the HP Photosmart Share tab within HP Photosmart Premier or
HP Photosmart Essential.

Open HP Photosmart Share (Mac users)

➔

Click the Applications tab in HP Photosmart Premier, then double-click HP
Photosmart Share.

Set print preferences

Print preferences are set by default, but can be altered to suit your needs. You can set
specific job settings when you print from the computer. When you change settings before
printing, the changes only affect the current print job. In some Windows software
programs, you need to click Properties or Preferences within the Print dialog box to
access the advanced printing features. See the electronic Help for more information
about printing preferences.

Access print preferences (Windows users)

1. Open the Print dialog box, usually by selecting Print from the File menu.

2. Change the printing preferences in the Print dialog box tabs, or click Properties or

Preferences to access more printing preferences.

Access print preferences (Mac users)

1. Open the Print dialog box, usually by selecting Print from the File menu.

2. Change the printing preferences in the Print dialog box by selecting the print options
you want to change in the Copies & Pages drop-down menu.

For more information on changing the printing preferences, see the electronic Help.

36 HP Photosmart D7300 series

Open the electronic help

Windows users:

● Press F1 on your keyboard.

● For field-level help, click the ? in the top right corner of the Print dialog box.

Mac users:

1. From the Finder menu, select Help, and then Mac Help.

2. Select HP Photosmart Premier help from the Library, and then select HP

Photosmart printer help.

HP Real Life technologies features

Explore the many photo editing and enhancing options in the HP Real Life technologies
software features. These features—such as automatic red eye removal and adaptive
lighting—make it easy for you to print high-quality photos.

Access Real Life technologies features (Windows users)

1. Open the Print dialog box, usually by selecting Print from the File menu.

2. Click the Paper/Quality tab, then click the Real Life Digital Photography button
—OR— Click the Properties or Preferences button, and then click the Real Life

Digital Photography button.

Access Real Life technologies features (Mac users)

1. Open the Print dialog box, usually by selecting Print from the File menu.

2. Select Real Life Digital Photography from the Copies & Pages drop-down menu.

HP Photosmart D7300 series User Guide 37

Chapter 5

38 HP Photosmart D7300 series

6

Care and maintenance

The printer requires very little maintenance. Follow the guidelines in this section to extend
the life span of the printer and printing supplies, and to ensure that the photos you print
are always of the highest quality.

● Clean and maintain the printer

● Update the software

● Store and transport the printer and ink cartridges

● Maintain the quality of photo paper

Clean and maintain the printer

Keep the printer and print cartridge clean and well maintained using the simple
procedures in this section.

Clean the outside of the printer

1. Turn off the printer, then disconnect the power cord from the back of the printer.

2. Wipe the outside of the printer with a soft cloth that has been lightly moistened with
water.

Caution Do not use any type of cleaning solution. Household cleaners and

detergents may damage the printer finish. Do not clean the interior of the printer.
Keep all fluids away from the interior. Do not lubricate the metal rod on which the
print head slides. Noise is normal when the print head moves back and forth.

Aligning the printer

Use the following procedure when the self test report shows streaking or white lines
through any of the blocks of color.

If you still have print quality problems after aligning the printer, try cleaning the print head
using the procedure described in Care and maintenance. If print quality problems persist
after aligning and cleaning, contact HP Support.

1. Load letter or A4 unused plain white paper into the Main tray.

2. Touch Settings.

3. Touch Tools, then scroll and find Align printer.

4. Touch Align printer.
The printer aligns the print head, prints an alignment page, and calibrates the printer.
Recycle or discard the alignment page.

5. Touch OK.

Print a sample page

You can print a sample page to test the printer photo printing quality and to make sure
the paper is loaded correctly.

1. Load paper in the Main tray. Use plain paper to conserve photo paper.

2. Touch Settings.

3. Touch Tools, then touch Print sample page.

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Chapter 6

Automatically clean the printhead

If you notice white lines or streaks on the photos you print, or in the color blocks of the
self test report, use this procedure to clean the print head. Do not clean the print head
unnecessarily, as this wastes ink and shortens the life of the ink nozzles on the print head.

1. Load paper in the Main tray. Use plain paper to conserve photo paper.

2. Touch Settings.

3. Touch Tools, then scroll to Clean printhead.

4. Touch Clean printhead.

If print quality still seems poor after you clean the print head, try aligning the printer using
the procedure described in Aligning the printer. If print quality problems persist after
cleaning and aligning, contact HP support.

Manually clean the ink cartridge contacts

Clean the copper-colored ink cartridge contacts if a message appears on the printer
screen that says a cartridge is missing or damaged.

Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that
nothing is covering the ink cartridge contacts or the ink cartridge slot, then reinstall the
ink cartridge. If you continue to get a message that says a cartridge is missing or
damaged, clean the ink cartridge contacts. If you still get this message after cleaning the
contacts, you will need a replacement ink cartridge. Remove the affected ink cartridge
and look at the end-of-warranty date on the bottom, in YYYY/MMM/DD format. If it is
before the end-of-warranty date, contact HP support to obtain a replacement ink
cartridge.

To clean the ink cartridge contacts:

1. Gather the following items to clean the contacts:
– Distilled, filtered, or bottled water (tap water may contain contaminants that can

damage the ink cartridge)

Caution Do not use platen cleaners or alcohol to clean the ink cartridge

contacts. These can damage the ink cartridge or the HP Photosmart
printer printer.

– Dry foam rubber swabs, lint-free cloth, or any soft material that will not come

apart or leave fibers.

2. Open the top cover of the printer.

3. Squeeze the gray tab below an ink cartridge slot to release the gray latch inside the
printer, then lift the latch.

Caution Do not remove multiple ink cartridges at the same time. Remove

and clean each ink cartridge one at a time. Do not leave the ink cartridge
outside the printer for more than 30 minutes.

4. Lightly moisten a swab or cloth with water and squeeze out any excess water.

5. Hold the ink cartridge by its handle and gently wipe only the copper-colored contacts
with the swab or cloth.

40 HP Photosmart D7300 series

1 Gently wipe only the copper-colored contacts

6. Place the ink cartridge back into the empty slot and press down on the gray latch
until it clicks into place.

7. Repeat if necessary for the other ink cartridges.

8. Close the top cover.

Caution The ink supply may become pressurized. Inserting a foreign object into

the ink supply could result in ink being expelled and coming in contact with
persons or property.

Print a self test report

If you are experiencing problems with printing, print a self test report. This two-page report
—labelled the Extended Self Test Diagnostic Page—can help you diagnose printing
problems and can provide valuable information if you need to call HP Support. You can
also use this report to check on the approximate percentage of ink remaining in the ink
cartridges.

1. Touch Settings.

2. Touch Tools, then scroll to Print test page.

3. Touch Print test page.

The HP Photosmart printer prints a two-page self test report that contains the following
information:

● Product information: Includes the model number, serial number, and other product
information.

● Revision information: Includes the firmware version number and indicates whether
or not you have an HP two-sided printing accessory (duplexer) installed.

● Ink delivery system information: Displays the approximate ink level of each
installed ink cartridge, the status of each ink cartridge, the date each cartridge was
installed, and the expiration date for each cartridge.

● Print head assembly information: Contains information that may be used for
diagnostic purposes if you need to call HP Support.

● Print head parameters: Contains information that may be used for diagnostic
purposes if you need to call HP Support.

● Print quality pattern: Displays six color blocks, representing each of the six
installed cartridges. When streaks appear through the color blocks, or there are
missing color blocks, clean the print head using the procedure described in Care

and maintenance. If the color blocks still show print quality problems after cleaning

the print head, align the printer using the procedure described in Aligning the

printer. If the color blocks continue to show print quality problems after cleaning and

aligning, contact HP support.

● History log: Contains information that may be used for diagnostic purposes if you
need to call HP Support.

HP Photosmart D7300 series User Guide 41

Chapter 6

Self test report

Update the software

Download the latest printer software update periodically to ensure you have the latest
features and improvements. You can download printer software updates by going to

www.hp.com/support or by using HP Software Update.

Note The printer software update that you download from the HP Web site does

not update the HP Photosmart Premier software.

Downloading the software (Windows)

Note Make sure you are connected to the Internet before you use HP Software

Update.

1. From the Windows Start menu, select Programs (in Windows XP, select All
Programs) > Hewlett-Packard > HP Software Update. The HP Software Update
window opens.

2. Click Check Now. HP Software Update searches the HP Web site for printer
software updates. If the computer does not have the most recent version of the
printer software installed, a software update appears in the HP Software Update
window.

Note If the computer has the most recent version of the printer software

installed, the following message appears in the HP Software Update window:
“No updates are available for your system at this time”.

3. If a software update is available, click the checkbox next to the software update to
select it.

4. Click Install.

5. Follow the onscreen instructions to complete the installation.

42 HP Photosmart D7300 series

Downloading the software (Mac)

Note Make sure you are connected to the Internet before you use

HP Photosmart Updater.

1. On your Mac in the Finder, choose Go > Applications.

2. Choose Hewlett-Packard > Photosmart > HP Photosmart Updater.

3. Follow the onscreen instructions to check for software updates.
If you are behind a firewall, you need to enter the proxy server information in the
updater.

Store and transport the printer and ink cartridges

Protect the printer and ink cartridges by storing them properly when you are not using
them.

Store and transport the printer

The printer is built to withstand long or short periods of inactivity. Store the printer indoors
out of direct sunlight in a place without temperature extremes.

Caution To prevent ink loss or spillage: do not transport or store the printer on

its side, and leave the ink cartridges installed while storing and transporting the
printer.

Store and transport the ink cartridges

When you transport or store the printer, always leave the active ink cartridge inside the
printer to prevent the ink from drying out.

Caution 1 To prevent ink loss or spillage: leave the ink cartridges installed while

storing and transporting the printer, and avoid leaving used ink cartridge(s) out of
the printer for extended lengths of time.

Caution 2 Make sure the printer completes its power-down cycle before you

unplug the power cord. This allows the printer to store the print head properly.

Follow this tip to help maintain your HP ink cartridges and ensure consistent print quality:

Keep all unused ink cartridges in their original sealed packages until they are needed.
Store ink cartridges at room temperature (15-35 °C or 59-95 °F).

Maintain the quality of photo paper

For best results with photo paper, follow the guidelines in this section.

To store photo paper

● Store the photo paper in its original packaging or in a resealable plastic bag.

● Store the packaged photo paper on a flat, cool, and dry surface.

● Return unused photo paper to the plastic bag. Paper left in the printer or exposed

to the elements may curl.

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Chapter 6

To handle photo paper

● Always hold photo paper by the edges to avoid fingerprints.

● If the photo paper has curled edges, place it in its plastic storage bag and gently

bend it in the opposite direction of the curl until the paper lies flat.

44 HP Photosmart D7300 series

7

Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter
answers frequently asked questions about using the printer and printing without a
computer. It contains information about the following topics:

● Printer hardware problems

● Printing problems

● Error messages

For additional troubleshooting information, see:

● Software installation troubleshooting: The Quick Start guide that came with the
printer.

● Printer software and printing from a computer troubleshooting: The onscreen
HP Photosmart Printer Help. For information about viewing the onscreen
HP Photosmart Printer Help, see Welcome. Mac users should also check for
troubleshooting and readme options on the HP Photosmart Menu in the Dock.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.

Note If you want to connect the printer to a computer with a USB cable, HP

recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less
in length.

The Print light is flashing blue but the printer is not printing

Solution The printer is busy processing information; wait for it to finish.

The Attention light is on

Solution

● Check the printer screen for instructions. If a digital camera is connected to the

printer, check the camera screen for instructions. If the printer is connected to
a computer, check the computer monitor for instructions.

● Turn off the printer, then unplug its power cord. Wait about 10 seconds, then

plug it in again. Turn on the printer.

If the Attention light stays on after trying the above solutions, go to www.hp.com/

support, or contact HP Support for help.

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Chapter 7

The printer does not find the photos I stored on my memory card

Solution The memory card may contain file types the printer cannot read directly

from the card.

● Save the photos to a computer, then print them from the computer. For more
information, see the onscreen HP Photosmart Printer Help and the
documentation that came with the camera.

● The next time you take photos, set the digital camera to save them in a file
format the printer can read directly from the memory card. For a list of supported
file formats, see Printer specifications. For instructions on setting the digital
camera to save photos in specific file formats, see the documentation that came
with the camera.

The memory card may need to be reformatted if the problem persists.

The printer is plugged in but will not turn on

Solution

● The printer may have drawn too much power. Unplug the printer power cord.
Wait about 10 seconds, then plug the cord back in. Turn on the printer.

● The printer may be plugged into a power strip that is turned off. Turn on the
power strip, then turn on the printer.

● The power cord could be defective. Make sure the green light on the power cord
is lit.

The printer makes noises when I turn it on, or starts making noises after sitting
unused for a while

Solution The printer may make noises after long periods of inactivity

(approximately 2 weeks) or when its power supply has been interrupted and then
restored. This is normal operation. The printer is performing an automatic
maintenance procedure to ensure it produces the best quality output.

All the lights are flashing on the printer

Solution The printer has encountered a hardware error and may need to be

serviced. Unplug the power cord to the printer. Wait about 10 seconds, and then
plug it in again. Turn on the printer. If the lights are still flashing, please go to

www.hp.com/support, or contact HP Support for help.

Printing problems

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.

46 HP Photosmart D7300 series

The printer does not print borderless photos when I print from the control panel

Solution Make sure the correct layout is selected when setting up the print job.

When selecting photo and papaer size, the image rectangle must be solidly filled
with orange to indicate a borderless print.

Printing is very slow

Solution You may have one of the following situations: 1) you may be printing a

PDF or a project containing high-resolution graphics or photos or 2) you may have
selected the highest resolution for your printout. Large, complex projects containing
graphics or photos print slower than text documents, especially at higher resolutions.

Paper does not feed into the printer correctly from the Main tray

Solution

● There may be too much paper loaded in the tray. Remove some paper and try
printing again.

● The Main tray may not be pushed in all the way. Push the Main tray all the way in.

● The paper guides may not be adjusted correctly. Make sure the paper-width

and paper-length guides fit close to the edges of the paper without bending the
paper.

● Two or more pieces of paper may be sticking together. Remove the paper from
the Main tray, fan the edges of the stack to separate the sheets of paper, then
reload the paper and try printing again.

● If the paper is wrinkled or bent, try using different paper.

● The paper may be too thin or too thick. Use HP inkjet paper for best results. For

more information, see Choose the right paper.

Printed pages are dropping off of the Output tray

Solution Always extend the Output tray extension when you print.

The printout is rippled or curled

Solution The project you are printing uses a larger amount of ink than normal.

Print the project from a computer, and use the printer software to lower the ink
saturation level. See the onscreen HP Photosmart Printer Help for more information.

The document printed at an angle or is off-center

Solution

● The paper may not be loaded correctly. Reload the paper, making sure it is
correctly oriented in the Main tray and that the paper-width and paper-length

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guides fit close to the edges of the paper. For paper-loading instructions, see

Load your paper.

● If you are using a two-sided printing accessory, try removing it, replacing the
rear access door, and printing again.

● The printer may need to be aligned. For more information, see Aligning the

printer.

Colors are not printing satisfactorily

Solution

● One of the color ink cartridges may be very low on ink, resulting in another color
being substituted during printing. Check the estimated ink levels by touching
the ink icons on the home screen. If an ink cartridge is low on ink, replace it.
For more information, see Insert ink cartridges.

● The printer may need to be aligned. For more information, see Aligning the

printer.

● The print head may need to be cleaned. For more information, see Care and

maintenance.

No page came out of the printer or the paper jammed while printing

Solution

● The printer may need attention. Read the printer screen for instructions.

● The power may be off or there may be a loose connection. Make sure the power

is on and the power cord is securely connected.

● You may not have any paper in the Main tray or Photo tray. Check that the paper
is loaded correctly. For paper-loading instructions, see Load your paper.

● If the paper jammed while printing, try the following:
– Turn off the printer, then unplug it from the power source. Clear the printer

of any paper obstructing the paper path. Remove the rear access door.
Gently remove the jammed paper from the printer, then replace the rear
access door. If all jammed paper cannot be removed from the rear area of
the printer, try removing paper jammed in the middle of the printer by
opening the paper jam door located inside the top cover. For illustrations
of the two places to clear a paper jam, see Paper errors. When you are
finished clearing the paper jam, plug the printer back in, turn it on, and try
printing again.

– If you were printing labels, make sure a label did not become unglued from

the label sheet while going through the printer.

A blank page came out of the printer

Solution

● You may have begun printing and then cancelled the print job.

48 HP Photosmart D7300 series

If you cancelled the print job before printing started, the printer may have already
loaded paper in preparation for printing. The next time you print, the printer
ejects the blank page before starting the new printing project.

● A print job with a large amount of data may have been sent to the printer.
Wait for the printer to service the print head before it continues printing.

The printer asked me to print an alignment page

Solution Periodically, the printer needs to perform a print head alignment to

maintain optimal print quality.

When prompted, load plain letter or A4 paper. Discard or recycle the alignment page.

The photo did not print using the default print settings

Solution You may have changed the print settings for the selected photo. Print

settings you apply to an individual photo override the default print settings. Discard
all print settings that have been applied to an individual photo by deselecting the
photo. For more information, see Settings.

The printer ejects the paper when preparing to print

Solution Direct sunlight could be interfering with the operation of the automatic

paper sensor. Move the printer out of direct sunlight.

Print quality is poor

Solution

● One of the ink cartridges may be very low on ink, resulting in another color being
substituted during printing. Check the estimated ink levels by touching the ink
icons on the home screen. If an ink cartridge is low on ink, replace it. For more
information, see Insert ink cartridges.

● Use photo paper designed for the printer. For best results, use the papers
recommended in Choose the right paper.

● You may be printing on the wrong side of the paper. Make sure the paper is
loaded with the side to be printed facing down.

● You may have selected a low-resolution setting on the digital camera. Reduce
the size of the image and try printing again. For better results in the future, set
the digital camera to a higher photo resolution.

● There may be a problem with an ink cartridge or with the print head. Try the
following:

– Remove and then reinsert each ink cartridge, one at a time, to make sure

they are all properly seated.

– Run the automatic print head cleaning procedure. For more information,

see Care and maintenance.

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– Align the printer. For more information, see Aligning the printer.
– If print quality problems persist after you have tried all of the above

solutions, contact HP Support.

Photos are not printing correctly

Solution

● You may have loaded the photo paper incorrectly. Load the photo paper with
the side to be printed facing down.

● The photo paper may not have fed into the printer correctly. Try the following:
– Check for a paper jam. For more information, see Paper errors.

– Insert the photo paper as far as it will go into the Photo tray.
– Load one sheet of photo paper at a time.

The photos I marked for printing in the digital camera do not print

Solution Some digital cameras let you mark photos for printing in both the

camera's internal memory and on the memory card. If you mark photos in the internal
memory, and then move photos from the camera's internal memory to the memory
card, the marks do not transfer. Mark photos for printing after you transfer them from
the digital camera's internal memory to the memory card.

Error messages

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.

Error messages that appear on the printer screen can be divided into the following types:

● Paper errors

● Ink cartridge errors

● Memory card errors

● Computer printing errors

Paper errors

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.

Error message: Paper jam. Clear jam then press OK.

Solution Turn off the printer, then unplug it from the power source. Clear the

printer of any paper that may be obstructing the paper path. Remove the rear access
door. Gently remove the jammed paper from the printer, then replace the rear access
door.

50 HP Photosmart D7300 series

1 Remove the rear access door to clear paper jams.

If you cannot remove all jammed paper from the rear area of the printer, try removing
paper jammed in the middle of the printer by opening the paper jam door located
inside the top cover.

1 Open the paper jam door to clear paper jams in the middle of the printer.

Plug the printer back in and turn it on.

Error message: Out of paper. Load paper then press OK.

Solution Load paper, then touch OK to print again. For paper-loading instructions,

see Load your paper.

Error message: Unsupported media size.

Solution The printer cannot use the size of paper loaded in the paper tray. Touch
OK, then load a supported paper size instead. For a list of supported paper sizes,

see Printer specifications.

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Error message: Automatic paper sensor failed.

Solution The automatic paper sensor is obstructed or damaged. Try moving the

printer out of direct sunlight, then touch OK and try printing again. If this does not
work, go to www.hp.com/support or contact HP Support.

Ink cartridge errors

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.

Error message: Wrong ink cartridge(s) installed

Solution The first time you set up and use your HP Photosmart printer printer,

make sure to install the ink cartridges that were shipped with your printer. The ink
in these ink cartridges is specially formulated to mix with the ink in the print head
assembly.

To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that
were shipped with your HP Photosmart printer printer.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Incorrect ink cartridge

Solution The indicated ink cartridge(s) cannot be used after the device has

undergone initialization. Replace the ink cartridge(s) with the appropriate ink
cartridges for your HP Photosmart printer printer. The cartridge numbers you can
use with this printer appear on the back cover of this printed guide.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Replace cartridges soon

Solution The indicated ink cartridge(s) are low on ink.

You might be able to continue printing for a short period of time with ink remaining
in the print head assembly. Replace the indicated ink cartridge(s) or touch OK to
continue.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Ink cartridge(s) are empty

Solution Replace the indicated ink cartridge(s) with new ink cartridge(s).

● If the black ink cartridge is empty, you can continue printing with the other color
ink cartridges by selecting that option in the displayed printer screen prompts.

● If a color ink cartridge is empty, you can continue printing with the black ink
cartridge by selecting that option in the displayed printer screen prompts.

Depending on the status of your print job, you can touch OK to continue. If the HP
Photosmart printer printer is in the middle of a print job, press Cancel and restart
your print job.

52 HP Photosmart D7300 series

Note Text and photo quality will differ from those printed when using all ink

cartridges. If the empty ink cartridge(s) are not replaced soon, all printing will
stop.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Cannot print

Solution The indicated ink cartridge(s) are out of ink.

Replace the indicated ink cartridge(s) immediately so that you can resume printing.

The HP Photosmart printer printer cannot continue printing until the indicated ink
cartridge(s) are replaced. All printing will stop.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Ink cartridge problem

Solution The indicated ink cartridge(s) are missing or damaged.

Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP Photosmart printer printer, the ink
cartridge contacts might need to be cleaned.

For more information on replacing ink cartridges, see Insert ink cartridges. For more
information on cleaning the ink cartridge contacts, see Care and maintenance.

If there are no ink cartridges missing from the HP Photosmart printer printer, and
you still receive this message after cleaning the ink cartridge contacts, you will need
a replacement ink cartridge. Remove the affected ink cartridge and look at the end­of-warranty date on the bottom, in YYYY/MMM/DD format. If it is before the end-of­warranty date, contact HP Support to obtain a replacement ink cartridge.

Error message: Ink expiration near

Solution If the current date is near the expiration date, consider replacing the ink

cartridge(s) to achieve best print quality. You can continue printing by touching
OK. HP cannot guarantee the quality or reliability of expired ink.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Ink cartridge(s) are expired

Solution If the ink cartridge(s) are expired, replace the ink cartridge(s) to achieve

best print quality. You can continue printing by touching OK. HP cannot guarantee
the quality or reliability of expired ink.

For more information on replacing ink cartridges, see Insert ink cartridges.

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Note Each ink cartridge has an expiration date. When you receive an ink

expiration message, remove and replace the expired ink cartridge, and then
close the message. You can also continue printing without replacing the ink
cartridge, by selecting OK on the ink expiration message. HP recommends
replacing the expired ink cartridges. HP cannot guarantee the quality or
reliability of expired ink cartridges.

Error message: Non-HP ink

Solution Replace the indicated ink cartridge(s) or touch OK to continue.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.

Note HP cannot guarantee the quality or reliability of non-HP ink. Printer

service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty.

If you believe you purchased genuine HP ink cartridge(s), go to:

www.hp.com/go/anticounterfeit

Error message: Original HP ink depleted

Solution Replace the indicated ink cartridge(s) or touch OK to continue.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.

Note HP cannot guarantee the quality or reliability of non-HP ink. Printer

service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty.

If you believe you purchased genuine HP ink cartridge(s), go to:

www.hp.com/go/anticounterfeit

Error message: Scheduled maintenance

Solution You must align the printer to ensure excellent print quality. With letter or

A4 unused plain white paper in the Main tray, touch OK. The HP Photosmart printer
printer aligns the print head, calibrates the printer, and then prints a test page.
Recycle or discard the test page.

Error message: Calibration error

Solution

● If you have color or photo paper loaded in the Main tray when you align the
printer, the alignment might fail. Load unused plain white letter or A4 paper into

54 HP Photosmart D7300 series

the Main tray, and then try the alignment again. If the alignment fails again, you
might have a defective sensor or ink cartridge; contact HP Support.

● The ink cartridge or sensor is defective. Contact HP support.

Error message: Print cartridge cradle is stuck

Solution Remove any objects that are blocking the print head assembly.

To clear the print head assembly

1. Open the top cover, then open the paper jam door.

1 Open the paper jam door to clear the print head assembly.

2. Remove any objects that are blocking the print head assembly, including paper
and any packing materials.

3. Turn the printer off, then turn it on again.

4. Close the paper jam door and the top cover.

Error message: Ink System Failure

Solution The print head assembly or the ink delivery system has failed and the

HP Photosmart printer printer can no longer print.

Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it
in again. If this does not clear the error message, please contact HP Support.

Memory card errors

Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.

Error message: Photo is missing. —OR— Some photos are missing.

Solution The printer cannot read the file on the memory card, or one or more files

specified for the job are missing from the memory card. Try saving the photos to the

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computer using the digital camera rather than the memory card. If a photo is missing,
you may have accidentally deleted the photo from the card.

Error message: Card access error. Job was cancelled. Press OK.—OR— File
directory structure is corrupted. —OR— Card may be damaged. Job was
cancelled. Touch OK.

Solution The printer cannot read the data on the memory card and cannot

complete any current print jobs. The data may be corrupted or there may be a
physical problem with the memory card.

● Save the files to the computer and access them from there.

● If this does not work, use a new memory card or reformat the memory card

using the digital camera. Any photos on the memory card will be lost.

● If this does not work, the photo files may be damaged or unreadable. Before
you contact HP Support, try another memory card to determine if it is the printer
or the memory card that is failing.

Error message: Cannot print photos.

Solution More than 10 photos specified for a print job may be corrupted, missing,

or are an unsupported file type. For information about supported file types, see

Printer specifications.

● Save the photos to the computer using the digital camera rather than the
memory card.

● Save the files to the computer and print from the computer.

● Print a photo index and reselect photos. For more information, see Printing

photos.

Error message: Card is password protected. Cannot access card.

Solution The printer cannot read the memory card because the card is password-

protected. Follow these steps:

1. Remove the memory card from the printer.

2. Insert the memory card in the device you originally used to store the password
on the memory card.

3. Remove the password from the memory card.

4. Remove the memory card and reinsert it in the printer memory card slot.

5. Try printing again.

Error message: Card is locked. Cannot access card.

Solution Make sure the lock switch on the card is in the unlocked position.

56 HP Photosmart D7300 series

Error message: Card is not fully inserted. Push card in a little more.

Solution The printer can detect the memory card but cannot read it. Push the

memory card gently into the memory card slot until it stops. For more information,
see Insert memory cards.

Error message: Use only one (1) card at a time. Please remove a memory card. —
OR— Use only one (1) device at a time. Please remove/disconnect a device.

Solution The printer has two or more different types of memory cards inserted

simultaneously, or a memory card is inserted and a digital camera is connected to
the camera port at the same time. Remove memory cards or disconnect the camera
until only one card is in the printer or only a camera is connected.

Error message: Card was removed. Job was cancelled. Touch OK.

Solution You removed a memory card from the printer while it was busy printing

a file from the card. Follow these steps:

1. Touch OK.

2. Reinsert the memory card and print the selected photos again. The memory
card must remain inserted until the print job is complete.

To avoid damage to memory cards in the future, do not remove them from the printer
memory card slot while they are being accessed. For more information, see

Removing a memory card.

Error message: Camera selections (DPOF) file has error.

Solution The printer is unable to read a DPOF file due to corrupted data or an

error on the memory card. Use the printer control panel to reselect the photos. For
more information, see Print photos from a memory card.

Error message: Some camera-selected photos are not on card.

Solution Some camera-selected photos are missing or have been deleted. Try

the following:

● Confirm that you did not accidentally delete the photo from the memory card.

● Reselect the photos again using the digital camera.

● Print a new photo index to see the index numbers associated with each photo.

For more information, see Printing photos.

Error message: Cannot display this photo. —OR— Cannot display all photos. —
OR— Photos are corrupted.

Solution The memory card contains image formats the printer does not support,

or the files are corrupted. For a list of supported image formats, see Printer

specifications. Access photos using the computer. For information about accessing

photos through the computer, see Printing from a computer.

HP Photosmart D7300 series User Guide 57

Chapter 7

Error message: Unsupported card type.

Solution Use your camera to transfer the photos to your computer, and then print

from your computer.

Error message: Some photo numbers are not on card.

Solution Use your camera to transfer the photos to your computer, and then print

from your computer. If some photos are still missing, they may have been deleted
from the memory card.

Computer and connectivity printing errors

Before contacting HP Support, read this section for troubleshooting tips or go to the
online support services at www.hp.com/support.

Error message: Printer memory is full. Job was cancelled. Press OK.

Solution The printer encountered a problem when printing photos. Try the

following:

● To clear the printer memory, turn the printer off, then turn it on again.

● Print fewer photos at a time.

● Save the photos to the computer and print from there.

● Save the files to the computer using a memory card reader and then print from

the computer.

Error message: Communication error. Check computer connection. Press OK. —
OR— Data was not received. Check computer connection. Press OK to continue.
—OR— No response from computer.

Solution The printer cannot communicate properly with the computer. The printer

software may not be working or a cable may be loose. Make sure the USB cable is
securely attached to both the computer and to the USB port on the back of the printer.
If the cable is secure, verify that the printer software is installed.

Error message: Camera disconnected during print job.

Solution The print job will be cancelled. Reattach the USB cable to the camera

and printer and resend the print job.

58 HP Photosmart D7300 series

8

HP support

Support process

If you have a problem, follow these steps:

1. Check the documentation that came with the HP Photosmart printer.

2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device
information and expert assistance and includes the following features:

– Fast access to qualified online support specialists
– Software and driver updates for the HP Photosmart printer
– Valuable HP Photosmart printer and troubleshooting information for common

problems

– Proactive device updates, support alerts, and HP newsgrams that are available

when you register the HP Photosmart printer

3. For Europe only: Contact your local point of purchase. If the HP Photosmart printer
has a hardware failure, you will be asked to bring it back to your local point of
purchase. (Service is provided at no charge during the device limited warranty
period. After the warranty period, you will be quoted a service charge.)

4. Call HP support. Support options and availability vary by device, country/region, and
language.

HP support by phone

For a list of support phone numbers, see the phone number list on the inside of the front
cover.

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart printer.
Be prepared to provide the following information:

● Device model number (located on the label on the front of the device)

● Device serial number (located on the back or bottom of the device)

● Messages that appear when the situation occurs

● Answers to these questions:

– Has this situation happened before?
– Can you re-create it?
– Did you add any new hardware or software to your computer at about the time

that this situation began?

– Did anything else occur prior to this situation (such as a thunderstorm, device

was moved, etc.)?

HP Photosmart D7300 series User Guide 59

Chapter 8

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.

Additional warranty options

Extended service plans are available for the printer at additional costs. Go to

www.hp.com/support, select your country/region and language, then explore the

services and warranty area for information about the extended service plans.

60 HP Photosmart D7300 series

A

Specifications

This section lists the minimum system requirements for installation of the HP Photosmart printer
software, and provides selected printer specifications.
For a complete list of printer specifications and system requirements, see the onscreen
HP Photosmart Printer Help. For information about viewing the onscreen HP Photosmart Printer
Help, see Welcome.

System requirements

Component Windows PC minimum Macintosh minimum

Operating system

Processor

RAM 64 MB (128 MB

Free disk space 500 MB 150 MB

Video display 800 x 600, 16-bit or higher 800 x 600, 16-bit or higher

CD-ROM drive 4x 4x

Connectivity USB: Microsoft Windows 98,

Browser Microsoft Internet Explorer 5.5

Printer specifications

Microsoft® Windows 98, 2000
Professional, Me, XP Home,
and XP Professional

Intel® Pentium® II (or
equivalent) and higher

recommended)

2000 Professional, Me, XP
Home, and XP Professional

PictBridge: using front
camera port

Bluetooth: using optional
HP Bluetooth Wireless
Adapter

or later

Mac® OS X 10.3, 10.4, and
later

G3 or greater

Mac OS X 10.3, 10.4, and
later: 128 MB

USB: Front and back ports
(Mac OS X 10.3, 10.4, and
later)

PictBridge: using front
camera port

Bluetooth: using optional
HP Bluetooth Wireless
Adapter

—

Category Specifications

Connectivity USB: Microsoft Windows 98, 2000 Professional, Me, XP

Home, and XP Professional; Mac OS X 10.3, 10.4, and later

Image file formats JPEG Baseline

TIFF 24-bit RGB uncompressed interleaved

TIFF 24-bit YCbCr uncompressed interleaved

TIFF 24-bit RGB packbits interleaved

HP Photosmart D7300 series User Guide 61

Appendix A

(continued)

Category Specifications

TIFF 8-bit gray uncompressed/packbits

TIFF 8-bit palette color uncompressed/packbits

TIFF 1-bit uncompressed/packbits/1D Huffman

Video file formats Motion-JPEG AVI

Motion-JPEG QuickTime

MPEG-1

Media specifications Recommended maximum length: 61 cm (24 inch)

Recommended maximum paper thickness: 292 µm (11.5
mil)

Recommended maximum envelope thickness: 673 µm
(26.5 mil)

Media sizes supported Supported sizes when printing from a computer

7.6 x 12.7 cm to 22 x 61 cm (3 x 5 inch to 8.5 x 24 inch)

Supported sizes when printing from the control panel

Metric: A6, A4, 10 x 15 cm (with and without tab); Imperial:

3.5 x 5 inch, 4 x 6 inch (with and without tab), 4 x 12 inch,
5 x 7 inch, 8 x 10 inch, 8.5 x 11 inch; Other: Hagaki and L­size

Media types supported Paper (plain, inkjet, photo, and panoramic photo)

Envelopes

Transparencies

Labels

Cards: index, greeting, Hagaki, A6, L-size

Iron-on transfers

Avery C6611 and C6612 photo sticker paper: 10 x 15 cm
(4 x 6 inch), 16 rectangular or oval stickers per page

Memory cards CompactFlash Type I and II

Microdrive

MultiMediaCard

Secure Digital

Memory Sticks

xD-Picture Card

Memory card-supported file
formats

Paper tray – media sizes
supported

62 HP Photosmart D7300 series

Printing: See Image file formats earlier in this table.

Saving: All file formats

Main tray

8 x 13 cm to 22 x 61 cm (3 x 5 inch to 8.5 x 24 inch)

Photo tray

Up to 10 x 15 cm (4 x 6 inch), with or without tab

Output tray

All supported Main tray and Photo tray sizes

(continued)

Category Specifications

Paper tray capacity Main tray

100 sheets of plain paper

14 envelopes

20–40 cards (depending on thickness)

30 sheets of labels

25 transparencies, iron-on transfers, or photo paper

10 sheets of photo paper

Photo tray

Output tray

20 sheets of photo paper

50 sheets of plain paper

10 cards or envelopes

25 sheets of labels or iron-on transfers

Operating environment Recommended temperature range: 15–30 °C (59-86 °F)

Maximum temperature range: 5–40 °C (41-104 °F)

Storage temperature range: -40–60 °C (-40-140 °F)

Recommended humidity range: 20–80% RH

Maximum humidity range: 10–80% RH

Physical specifications Height: 16.0 cm (6.30 inch).

Width: 44.7 cm (17.6 inch)

Depth: 38.5 cm (15.2 inch)

Weight: 8.5 kg (18.7 lb).

Power consumption Printing, Average: 75 W

Printing, Maximum: 94 W

Idle: 13.3–16.6 W

Power supply model number HP Part # 0957-2105

Power requirement 100–240 VAC (± 10%), 50–60 Hz (± 3 Hz)

Ink cartridges HP Yellow Ink Cartridge

HP Cyan Ink Cartridge

HP Light Cyan Ink Cartridge

HP Magenta Ink Cartridge

HP Light Magenta Ink Cartridge

HP Black Ink Cartridge

Note The cartridge numbers you can use with this

printer appear on the back cover of this printed
guide. If you have already used the printer several
times, you can also find the cartridge numbers in
the printer software. For more information, see

Insert ink cartridges.

HP Photosmart D7300 series User Guide 63

Appendix A

(continued)

Category Specifications

Print speed (maximum) Black printouts: 32 pages per minute

Color printouts: 31 pages per minute

Photos: 14 seconds for each 10 x 15 cm (4 x 6 inch) photo

USB support Microsoft Windows 98, 2000 Professional, Me, XP Home,

and XP Professional

Mac OS X 10.3, 10.4, and later

HP recommends using a USB 2.0 full-speed compliant
cable 3 meters (10 feet) or less in length.

64 HP Photosmart D7300 series

B

HP Warranty

HP Photosmart D7300 series User Guide 65

Appendix B

66 HP Photosmart D7300 series

Index

A

accessories 7
accessories, two-sided

printing 7
after the support period 60
aligning the printer 39
alignment page 39
alignment, required 54
antique coloration 27

B

Bluetooth

connecting to printer 21,

31
menu settings 7
wireless printer adapter 7

borderless prints 27
buttons 6

C

calling HP support 59
cameras

connecting to printer 21,

31
direct-printing 23
PictBridge 23
port 4
printing from 23

care and maintenance 39
cartridges. See ink cartridges
cleaning

copper-colored contacts

40
print head 40
printer 39

color effects 27
CompactFlash 16
computer

connecting to printer 31
printing from 35
saving photos to 33
system requirements 61

control panel 6

D

damaged, ink cartridge 53
date and time stamps 27

digital cameras. See cameras
Digital Print Order Format 22
documentation, printer 3
DPOF 22

E

e-mailing photos 33
energy consumption 4
Energy Star 4
error messages 50

F

file formats, supported 17, 61
Frequently asked questions

45

G

Getting help 45

H

Help 45
Hewlett-Packard Company

notices 4
home, screen 7
HP direct-printing digital

cameras 23
HP Instant Share 31
HP iPod 32
HP Photosmart Essential 35
HP Photosmart Premier 35
HP Photosmart Share 33, 36
HP Software Update 42

I

ink

checking level 41
empty 52
replace soon 52

ink cartridges

damaged 53
empty 52
expired 53
HP ink depleted 54
incorrect 52
ink level, checking 14
inserting 14
missing 53

non-HP ink 54
printer alignment 54
replace soon 52
replacing 14
storing 43

testing 41
ink level, checking 14
inserting

ink cartridges 14

memory cards 17

J

JPEG file formats 17

L

layout and photo size 25
lights 6
Load paper 11
loading paper 11

M

memory cards

inserting 17

printing from 21

removing 18

saving photos to a

computer 33

supported types 16
Memory Sticks 16
Microdrive 16
missing ink cartridge 53
MPEG-1 file format 17
MultiMediaCard 16

P

Paper

load 11
paper

buying and choosing 11

loading 11

maintaining 11, 43

specifications 61

trays 4
phone support 59
phone support period

period for support 59
photos

HP Photosmart D7300 series User Guide 67

antique coloration 27
cropping 27
date and time stamp 27
e-mailing 33
framing 27
improving quality 26
printing 21
saving to computer 31
sepia tones 27
supported file formats 17
zooming 27

Photosmart Share. See

HP Photosmart Share
PictBridge cameras 23
placing a call 59
print head

cleaning 40
failure 55
stalled 55

print quality

changing 21

Printer

Specifications 61

printer

accessories 7
care and maintenance 39
cleaning 39
connecting 21, 31
documentation 3
error messages 50
home 7
parts 4
specifications 61
storing 43

printer software

updating 42
printer software, updating 35
printing

from a computer 35

from BlueTooth device 21

from cameras 23

from memory cards 21

from PictBridge camera 21

photos 21

range of photos 21

test page 41

without computer 21

Q

quality

photo paper 43

photos 26

printing test page 41
Questions and Answers 45

R

range

printing 21

regulatory notices

regulatory model

identification number 4
removing memory cards 18
replacing ink cartridges 14

S

saving photos to computer 31
Secure Digital 16
sepia tones 27
Sony Memory Sticks. See

Memory Sticks
Specifications 61
storing

ink cartridges 43
photo paper 43

printer 43
support 59
support process 59
system requirements 61

T

test page 41
TIFF file format 17
transporting printer 7
trays, paper 4
Troubleshooting 45
troubleshooting

error messages 50
two-sided printing 7

U

USB

connection type 31

port 4

specifications 61

V

video clip

supported file formats 17

X

xD-Picture Card 16

68 HP Photosmart D7300 series