HP PHOTOSMART 370 User Manual 2

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Page 1

1 Unpack the printer

Remove the tape from inside and around the printer. The printer box contains the following items:

1. HP Photosmart 370 series printer

2. Setup Guide (this poster)

3. User’s Guide

4. HP Photosmart software on CD

5. Tri-color print cartridge

6. Sample media pack and resealable media bag

7. Power supply (power supplies may vary in appearance or have an additional power cord)

Note: Some contents may vary by country/region.

2 Plug in the power cord

1. Connect the power cord to the back of the printer.

2. Plug the power cord into a working electrical outlet.

3 Turn on the printer

1. Press On to turn on the printer.

2. When Select language appears on the printer

screen, press  or  to highlight your language.

3. Press OK to select your language and continue.

4. When Set LCD language to (your language)

appears on the printer screen, press  or  to highlight Yes.

5. Press OK to select Yes and continue.

6. When Select country/region appears on the

printer screen, press  or  to highlight your country/region.

7. P r e s s OK to select your country/region.

4 Remove the tape on the

print cartridge

1. Open the print cartridge package.

2. Pull the pink pull-tab to remove the clear tape from

the print cartridge.

Do not touch or remove the ink nozzles or the copper-colored contacts!

Setup Guide HP Photosmart 370 series

Printer screen

Arrow buttons

OK button

On button

*Q3419-90167* Q3419-90167

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5 Install the print cartridge

1. Open the Out tray, then open the print cartridge access door.

2. Insert the Tri-color print cartridge into the print cartridge cradle with the label on top, the coppercolored contacts facing toward the inside of the printer, and the ink nozzles facing down.

3. Push the print cartridge into the cradle until it snaps into place.

4. Close the print cartridge access door.

6 Print an alignment page

1. Open the In tray as far as it will go.

2. Load an index card from the sample pack.

3. Adjust the paper-width guide to fit close to the edges of the index card without bending the card.

4. Press OK. An alignment page prints on the index card. Printing an alignment page ensures high print quality.

5. Discard the page.

7 Print your first photo

1. Place a few sheets of photo paper in the In tray with the glossy side facing toward you. If you are using tabbed paper, insert it so the tabbed end feeds in last.

2. Adjust the paper-width guide to fit close to the edges of the paper without bending the paper.

3. Insert a memory card into the correct Memory Card slot.

Note: The memory card will not insert all the way into the printer. When the memory card is inserted correctly, the Memory Card light flashes and then remains solid green.

4. Press or  to view the photos.

5. Press OK to select a photo, then press Print to print

your first photo.

Need more information?

For more information, see the following:

HP Photosmart 370 series User’s Guide

Onscreen HP Photosmart Printer Help

www.hp.com/support

Print cartridge access door

Print cartridge cradle

Paper-width guide

In tray

Memory Card light

Memory Card slots

Print button

Arrow buttons

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HP Photosmart 370 series User's Guide

English

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Copyrights and trademarks

The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Notice

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

The Hewlett-Packard Development Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes.

Trademarks

HP, the HP logo, and Photosmart are property of Hewlett-Packard Development Company, L.P.

The Secure Digital logo is a trademark of the SD Association.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA).

Memory Stick, Memory Stick Duo, Memory Stick PRO, and Memory Stick PRO Duo are trademarks or registered trademarks of Sony Corporation.

MultiMediaCard is a trademark of Infineon Technologies AG of Germany, and is licensed to the MMCA (MultiMediaCard Association).

SmartMedia is a trademark of Toshiba Corporation. xD-Picture Card is a trademark of Fuji Photo Film Co., Ltd., Toshiba Corporation, and Olympus Optical Co., Ltd.

Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.

The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

Hewlett-Packard Company is under license.

PictBridge and the PictBridge logo are trademarks of the Camera & Imaging Products Association (CIPA).

Other brands and their products are trademarks or registered trademarks of their respective holders.

The embedded software in the printer is based in part on the work of the Independent JPEG Group.

The copyrights to certain photos within this document are retained by the original owners.

Regulatory model identification number SDGOA-0405

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOA-0405. This regulatory number should not be confused with the marketing name (HP Photosmart 370 series printer) or product number (Q3419A).

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

Warning To prevent fire or

shock hazard, do not expose this product to rain or any type of moisture.

Ɣ Read and understand all

instructions in the HP Photosmart Setup Guide.

Ɣ Use only a grounded electrical

outlet when connecting the unit to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

Ɣ Observe all warnings and

instructions marked on the product.

Ɣ Unplug this product from wall

outlets before cleaning.

Ɣ Do not install or use this product

near water or when you are wet.

Ɣ Install the product securely on a

stable surface.

Ɣ Install the product in a protected

location where no one can step on or trip over the power cord,

and where the power cord will not be damaged.

Ɣ If the product does not operate

normally, see the troubleshooting information in the onscreen HP Photosmart Printer Help.

Ɣ There are no operator

serviceable parts inside. Refer servicing to qualified service personnel.

Ɣ Use in a well-ventilated area.

Environmental statements

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner.

Protecting the environment

This printer has been designed with several attributes to minimize impact on our environment. For more information, go to HP's Commitment to the Environment website at

www.hp.com/hpinfo/globalcitizenship/ environment/.

Ozone production

This product generates no appreciable ozone gas (O

Energy consumption

Energy usage drops significantly while in ENERGY STAR which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program established to encourage the development of energy-efficient office products.

EPA. As an ENERGY STAR partner, Hewlett-Packard Company has determined that this product meets the ENERGY STAR guidelines for energy efficiency. For more information, go to www.energystar.gov.

Paper use

This product is suited for the use of recycled paper according to DIN

19309.

Plastics

mode,

ENERGY STAR is a U.S. registered mark of the U.S.

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Plastic parts over 24 grams (0.88 ounces) are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer life.

Material safety data sheets

Material Safety Data Sheets (MSDS) can be obtained from the HP website at www.hp.com/go/msds. Customers without Internet access should contact Customer Care.

Recycling program

HP offers an increasing number of product return and recycling programs in many countries, and partners with some of the largest electronics recycling centers throughout the world. HP conserves resources by reselling some of its most popular products.

This HP product contains lead in the solder, which may require special handling at the end of its life.

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Contents

1 Welcome................................................................................................................3

Printer parts ...........................................................................................................4

Available accessories ............................................................................................7

Printer menu ..........................................................................................................8

2 Getting ready to print ........................................................................................15

Loading paper ......................................................................................................15

Choosing the right paper ..............................................................................15

Loading your paper ....................................................................................... 15

Inserting print cartridges ......................................................................................16

Inserting memory cards .......................................................................................19

Supported file formats ..................................................................................19

Inserting a memory card ...............................................................................19

Removing a memory card ............................................................................21

3 Printing without a computer..............................................................................23

Getting your photos from camera to printer .........................................................23

Deciding which photos to print .............................................................................24

Selecting photos to print ......................................................................................25

Getting creative ...................................................................................................26

Improving the quality of your photos ....................................................................27

Printing your photos .............................................................................................28

Selecting a layout .........................................................................................28

Setting print quality .......................................................................................28

Selecting a print method ...............................................................................29

4 Getting connected..............................................................................................31

Connecting to other devices ................................................................................31

Connecting through HP Instant Share .................................................................32

5 Maintaining and transporting the printer .........................................................33

Cleaning and maintaining the printer ...................................................................33

Cleaning the outside of the printer ................................................................33

Automatically cleaning the print cartridge .....................................................33

Printing a test page ....................................................................................... 34

Aligning the print cartridge ............................................................................34

Storing the printer and print cartridges ................................................................. 35

Storing the printer .........................................................................................35

Storing the print cartridges ...........................................................................35

Maintaining the quality of photo paper .................................................................36

Storing photo paper ......................................................................................36

Handling photo paper ...................................................................................36

Transporting the printer .......................................................................................36

6 Troubleshooting.................................................................................................39

Printer hardware problems ..................................................................................39

Printing problems .................................................................................................42

Bluetooth printing problems .................................................................................44

Error messages ...................................................................................................45

HP Photosmart 370 series User's Guide 1

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7 Specifications ....................................................................................................49

System requirements ...........................................................................................49

Printer specifications ...........................................................................................49

8 Customer Care ...................................................................................................53

Customer Care by phone ..................................................................................... 53

Placing a call ................................................................................................54

a Installing the software........................................................................................57

Index...........................................................................................................................59

2 HP Photosmart 370 series

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Welcome

Thank you for purchasing an HP Photosmart 370 series printer! With your new, compact photo printer you can easily print beautiful photos with or without a computer.

This guide explains how to print photos from the printer without connecting it to a computer. To learn how to print from your computer, install the printer software and click Help in the HP Director. See Installing the software.

Among other things, you'll learn how to:

Print borderless photos with colorful, customized frames (See Getting creative.)

Transform your photos into instant classics with blackand-white, sepia, or other color effects (See Getting

creative.)

Improve the quality of your photos by removing red eye, brightening, and improving the contrast (See Improving

the quality of your photos.)

Your new printer comes with the following documentation:

Ɣ Setup Guide: The HP Photosmart 370 series Setup Guide explains how to set up

the printer and print your first photo.

Ɣ User's Guide: The HP Photosmart 370 series User's Guide is the book you are

reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

Ɣ HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help

describes how to use the printer with a computer and contains software troubleshooting information.

HP Photosmart 370 series User's Guide 3

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Chapter 1

After you have installed the HP Photosmart printer software on your computer, you can view the onscreen Help:

Ɣ Windows PC: From the Start menu, select Programs (in Windows XP, select All

Programs) > HP > Photosmart 320, 370, 7400, 7800, 8100, 8400, 8700 series > Photosmart Help.

Ɣ Macintosh: Select Help > Mac Help in the Finder, then select Library > HP

Photosmart Printer Help for Macintosh.

Printer parts

Front of printer

1 Control panel

Control the basic functions of the printer from here.

2 Out tray (closed)

Open this to print, insert a memory card, or connect a compatible digital camera.

Inside front of printer

1 In tray

Load paper here.

2 In tray extender

Pull out to support paper.

3 Paper-width guide

Move to width of current paper to position the paper properly.

4 Camera port

Connect a PictBridge digital camera to this port or the optional HP Bluetooth wireless printer adapter.

5 Memory card slots

Insert memory cards into these slots. See

Inserting memory cards.

6 Print cartridge door

Open to insert or remove a print cartridge.

7 Out tray (open)

The printer deposits printed photos here.

4 HP Photosmart 370 series

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(continued)

Rear of printer

1 USB port

Use this port to connect the printer to a computer or to an HP direct-printing digital camera.

2 Power cord connection

Connect the power cord here.

Indicator lights

1 Memory Card light

The light indicates the memory card status. See Inserting memory cards.

2 On light

– Green: printer is on – Green and flashing: printer is busy – Red and flashing: printer requires

attention

Control panel

1 Menu

Press to access the printer menu.

2 Delete

Press to delete the currently selected photo from a memory card.

3 Print

Press to print selected photos from a memory card.

4 Cancel

Press to deselect photos, exit a menu, or stop an action.

5 Layout

Use the arrows to scroll through layout selections. Press OK to select a layout.

6 Zoom

HP Photosmart 370 series User's Guide 5

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Chapter 1

(continued)

Use the arrows to increase or decrease the zoom level.

7 Power

Press to turn the printer on or off.

8 Printer screen

View photos and menus here.

9 Select Photos buttons

Use the arrows to scroll through photos on a memory card or navigate menus. Press OK to select a photo, menu, or menu option.

Idle screen

1 Battery indicator

Displays the charge level of the HP Photosmart Internal battery, if installed.

2 Ink level indicator

Displays the ink level of the print cartridge.

Select Photos screen

1 Selection box

Displays a check mark if photo is selected.

2 Copies

Displays number of copies to be printed of the current photo.

3 Index number

Displays index number of current photo and total number of photos on the inserted memory card.

6 HP Photosmart 370 series

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(continued)

Available accessories

There are several accessories available for the HP Photosmart 370 series printer that enhance its portability for printing anywhere, anytime. The appearance of the accessories may vary from what is shown.

Internal battery compartment

1 Cover of the battery compartment

Open this cover on the bottom of the printer to insert the optional HP Photosmart Internal Battery.

2 HP Photosmart Internal Battery (Model

number: Q5599A) A fully-charged battery has sufficient charge to print approximately 75 photos. You must purchase the battery separately.

3 Internal battery compartment

Insert the optional HP Photosmart Internal Battery here.

4 Battery compartment button

Slide to release the compartment cover.

Accessory name

HP Photosmart Internal Battery

HP Photosmart 370 series User's Guide 7

Description

The HP Photosmart Internal Battery lets you take the printer with you wherever you go. (Model: Q5599A)

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Chapter 1

(continued)

Accessory name Description

The HP Photosmart Automobile DC Adapter lets you plug into your automobile for backup power and to recharge an optional HP Photosmart Internal Battery inserted in the printer. (Model: Q3448A)

HP Photosmart Automobile DC Adapter

The lightweight, durable HP Photosmart Carrying Case for Compact Printers holds and protects everything needed for hassle-free printing on the go. (Model: Q3424A)

HP Photosmart Carrying Case for Compact Printers

HP Bluetooth® wireless printer adapter

Printer menu

Press Menu on the printer control panel to access the printer menu.

To navigate the printer menu:

Ɣ Press Select Photos

printer screen. Menu items that are not accessible are grayed out.

Ɣ Press OK to open a menu or select an option. Ɣ Press Cancel to exit the current menu.

Note You cannot access the printer menu while you are viewing photos in 9-up view

mode on the printer screen. Press Zoom

to viewing one photo at a time before pressing Menu.

The HP Bluetooth® wireless printer adapter goes into the camera port on the front of the printer and lets you use Bluetooth wireless technology for printing. (Model: Q3395A)

to scroll through the menu options displayed on the

to exit 9-up view mode and return

8 HP Photosmart 370 series

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Printer menu structure

Top level menu

Submenus/options Additional submenus/

options

Print Options Print all

Print range Select beginning of range:

Select end of range:

Print index page

Edit Red eye Remove Red eye

Rotate photo

Photo brightness Photo brightness:

Add frame Select pattern:

Add color effect Choose color effect:

Tools Instant Share

View 9-up

Slide show

Print quality Print quality:

Press to rotate photo 90° clockwise

Press

to rotate photo

90° counterclockwise

(select -3 to +3; default is 0 and represents no change)

Select color:

Ɣ Black & white Ɣ Sepia Ɣ Antique Ɣ No effect (default)

Ɣ Best (default) Ɣ Normal

Print test page

Clean cartridge Continue to second level

cleaning?

Ɣ Yes Ɣ No

HP Photosmart 370 series User's Guide 9

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Chapter 1

Printer menu structure (continued)

Top level menu Submenus/options Additional submenus/

options

Continue to third level cleaning?

Ɣ Yes Ɣ No

Align cartridge

Bluetooth Device address Device address:

(Some devices with Bluetooth wireless technology require you to enter the address of the device they are trying to locate. This menu option shows the device address.)

Device name (You can select a device

name for the printer that appears on other devices with Bluetooth wireless technology when they locate the printer.)

View Passkey

Change Passkey (You can assign a

Bluetooth numerical passkey to the printer that users of devices with Bluetooth wireless technology trying to locate the printer must enter before they can print, if the printer Bluetooth

Security level is set to High. The default

passkey is 0000.)

Accessibility Accessibility:

Ɣ Visible to all Ɣ Not visible

When Accessibility is set to Not visible, only devices that know the device address can print to it.

10 HP Photosmart 370 series

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Printer menu structure (continued)

Top level menu Submenus/options Additional submenus/

options

(You can set the Bluetooth-equipped printer to be visible or invisible to other devices with Bluetooth wireless technology by changing this accessibility option.)

Security level Security Level:

Ɣ Low

(The printer does not require users of other devices with Bluetooth wireless technology to enter the printer passkey)

Ɣ High

(The printer does require users of other devices with Bluetooth wireless technology to enter the printer passkey)

Help Cartridges Print Cartridge Help:

(Press Select Photos or

to scroll through the HP print cartridges available for the printer, then press OK to see how to insert the cartridge)

Photo sizes Photo Sizes Help:

(Press Select Photos

to scroll through the available photo sizes)

Paper loading Paper Loading Help:

(Press Select Photos

to scroll through

or information on loading paper)

Paper jam

Paper Jam Help:

(Select to see how to remove a paper jam)

Camera connect

HP Photosmart 370 series User's Guide 11

Camera Connect Help:

Page 18

Chapter 1

Printer menu structure (continued)

Top level menu Submenus/options Additional submenus/

options

(Select to see where to connect a PictBridge compatible digital camera to the printer)

Preferences Smart focus Smart focus:

Ɣ On (default) Ɣ Off

Digital flash Digital Flash:

Ɣ On (default) Ɣ Off

Date/time Date/time stamp:

Ɣ Date/time Ɣ Date only Ɣ Off (default)

Colorspace Choose colorspace:

Ɣ Adobe RGB Ɣ sRGB Ɣ Auto-select (default)

The Auto-select default tells the printer to use the Adobe RGB colorspace, if available. The printer defaults to sRGB if Adobe RGB is not available.

Borderless Turn borderless printing:

Ɣ On Ɣ Off (default)

After printing After printing, deselect all

photos:

Ɣ Always (default) Ɣ Never Ɣ Ask

Passport photo mode Turn passport photo mode:

Ɣ On Ɣ Off (default)

Select Size:

Passport mode tells the printer to print all photos in the selected passport

12 HP Photosmart 370 series

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Printer menu structure (continued)

Top level menu Submenus/options Additional submenus/

options

photo size. Each page contains one photo. However, if you specify several copies of the same photo, they all appear on the same page (if enough space is available).

Demo state Turn demo state:

Ɣ On (default) Ɣ Off

Auto-save Turn auto-save:

Ɣ On (default) Ɣ Off

The default setting tells the printer to transfer all photos from a memory card to the computer, whenever you first insert a card. The printer must be connected to a computer where you have already installed the HP Photosmart software. See

Installing the software.

Preview animation Turn preview animation:

Ɣ On (default) Ɣ Off

(Select Off to bypass printer screen animations.)

Video enhancement Turn video enhancement:

Ɣ On Ɣ Off (default)

Restore defaults Restore original factory

preferences:

Ɣ Yes Ɣ No

Language Select language:

Select country/region:

HP Photosmart 370 series User's Guide 13

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Chapter 1

14 HP Photosmart 370 series

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Getting ready to print

Before you can begin printing, there are three easy procedures you need to become familiar with:

Ɣ Loading paper Ɣ Inserting print cartridges Ɣ Inserting memory cards

You must load paper and insert a print cartridge before inserting a memory card.

Loading paper

Learn how to choose the right paper for your print job and how to load it into the In tray for printing.

Choosing the right paper

For a list of available HP-designed inkjet paper, or to purchase supplies, go to:

Ɣ www.hpshopping.com (U.S.) Ɣ www.hp.com/go/supplies (Europe) Ɣ www.hp.com/jp/supply_inkjet (Japan) Ɣ www.hp.com/paper (Asia/Pacific)

To get the best results from the printer, choose from these high-quality HP photo papers.

To print

High-quality, long-lasting prints and enlargements

Medium-to-high-resolution images from scanners and digital cameras

Casual and business photos HP photo paper

To keep your paper in good condition for printing:

Ɣ Store the photo paper in its original packaging or in a resealable plastic bag. Ɣ Keep the paper flat in a cool, dry place. If the corners curl, place the paper in a

plastic bag and gently bend it in the opposite direction until it lies flat.

Ɣ Hold photo paper by the edges to avoid smears.

Use this paper

HP Premium Plus photo paper

HP Premium photo paper

HP Everyday photo paper

Loading your paper

Paper loading tips:

Ɣ You can print photos on photo paper, index cards, L-size cards, or Hagaki cards. Ɣ Before loading paper, slide out the paper-width guide to make room for the paper. Ɣ Load only one type and size of paper at a time. Do not mix paper types or sizes in

the In tray.

HP Photosmart 370 series User's Guide 15

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Chapter 2

Paper type How to load

10 x 15 cm (4 x 6 inch) photo paper Index cards L-size cards Hagaki cards

1 Open the In tray and

pull out the In tray extender.

2 Load up to 20 sheets

of paper with the print side or glossy side facing towards you. If you are using tabbed paper, insert it so the tabbed end feeds in last.

3 Adjust the paper-

width guide to fit close to the edge of the paper without bending the paper.

4 Open the Out tray to

prepare for printing.

Inserting print cartridges

Your HP Photosmart 370 series printer can print color and black-and-white photos. HP provides different types of print cartridges so you can choose the best cartridge for your project. The cartridge number varies by country/region. Choose the correct cartridge number for your country/region.

For optimum printing results, HP recommends using only HP print cartridges. Inserting a cartridge that is not in this table may invalidate the printer warranty.

1 In tray

2 Paper-width guide

3 Out tray

Use the right print cartridge

To print…

Full-color photos Tri-color (7 ml) HP #95 (North America,

Black-and-white photos Gray Photo HP #100 (worldwide)

16 HP Photosmart 370 series

Insert this print cartridge in the cartridge cradle

Latin America, Asia Pacific), #135 (Eastern Europe, Russia, Middle East, Africa, Japan), #343 (Western Europe), #855 (China, India)

Tri-color (14 ml) HP #97 (North America, Latin America, Asia Pacific), #134 (Eastern Europe, Russia, Middle East, Africa, Japan), #344 (Western Europe), #857 (China, India)

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Use the right print cartridge (continued)

To print… Insert this print cartridge in the

cartridge cradle

Sepia or antique photos Tri-color (7 ml) HP #95 (North America,

Latin America, Asia Pacific), #135 (Eastern Europe, Russia, Middle East, Africa, Japan), #343 (Western Europe), #855 (China, India)

Tri-color (14 ml) HP #97 (North America, Latin America, Asia Pacific), #134 (Eastern Europe, Russia, Middle East, Africa, Japan), #344 (Western Europe), #857 (China, India)

Text and colored line drawings Tri-color (7 ml) HP #95 (North America,

Latin America, Asia Pacific), #135 (Eastern Europe, Russia, Middle East, Africa, Japan), #343 (Western Europe), #855 (China, India)

Tri-color (14 ml) HP #97 (North America, Latin America, Asia Pacific), #134 (Eastern Europe, Russia, Middle East, Africa, Japan), #344 (Western Europe), #857 (China, India)

Caution Check that you are using the correct print cartridge. Also, note that

HP does not recommend modifying or refilling HP cartridges. Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty.

For best print quality, HP recommends that you install all retail print cartridges before the date stamped on the box.

Insert or replace the print cartridge

Prepare the printer and cartridge

1 Make sure the power is on and you

have removed the cardboard from inside the printer.

2 Open the print cartridge access

door of the printer.

3 Remove the bright pink tape from

the cartridge.

Remove the pink tape

HP Photosmart 370 series User's Guide 17

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Chapter 2

Insert or replace the print cartridge (continued)

Do not touch here

Insert the cartridge

1 If you are replacing a cartridge,

push down and pull outward on the cartridge in the cradle to remove it.

2 Hold the replacement cartridge with

the label on top. Slide the cartridge at a slight upward angle into the cradle so the copper-colored contacts go in first. Push the cartridge until it snaps into place.

3 Close the print cartridge access door.

The idle screen of the printer displays an icon showing the approximate ink level for the installed cartridge (100%, 75%, 50%, 25%, and nearly empty). No inklevel icon appears if the cartridge is not a genuine HP cartridge.

Each time you install or replace a print cartridge, a message appears on the printer screen asking you to load plain paper so the printer can align the cartridge. This ensures high-quality prints.

Align the cartridge

1 Load paper in the In tray and press

OK.

2 Follow the onscreen instructions to

align the cartridge.

See Aligning the print cartridge.

18 HP Photosmart 370 series

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When you are not using a print cartridge

Inserting memory cards

After you have taken pictures with a digital camera, you can remove the memory card from the camera and insert it into the printer to view and print your photos. The printer can read the following types of memory cards: CompactFlash MultiMediaCard Microdrive is not supported.

™

, Secure Digital™, SmartMedia™, and xD-Picture Card™. The

Whenever you remove a print cartridge from the printer, store it in a print cartridge protector. The cartridge protector keeps the ink from drying out. Storing the cartridge improperly can cause the cartridge to malfunction.

In some countries/regions the cartridge protector is not included with the printer, but comes with the Gray Photo cartridge that can be purchased separately. In other countries/regions, the protector is included with the printer.

ᇄ

To insert a cartridge into the cartridge protector, slide the cartridge into the protector at a slight angle and snap it securely into place.

™

, Memory Sticks,

Caution Using any other type of memory card may damage the memory card

and the printer.

To learn about other ways of transferring photos from a digital camera to the printer, see Getting connected.

Supported file formats

The printer can recognize and print the following file formats directly from a memory card: JPEG, uncompressed TIFF, Motion JPEG AVI, Motion-JPEG QuickTime, and MPEG-1. If your digital camera saves photos and video clips in other file formats, save the files to your computer and print them using a software application. For more information, see the onscreen Help.

Inserting a memory card

Find your memory card in the following table and use the instructions to insert the card into the printer.

Guidelines:

Ɣ Insert only one memory card at a time. Ɣ Gently push the memory card into the printer until it stops. The memory card

does not insert all the way into the printer; do not try to force it.

HP Photosmart 370 series User's Guide 19

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Chapter 2

Caution 1 Inserting the memory card any other way may damage the card

and the printer.

When the memory card is inserted correctly, the Memory Card light flashes and then remains solid green.

Caution 2 Do not pull out a memory card while the Memory Card light is

flashing. For more information, see Removing a memory card.

Memory card

Slot How to insert the memory card

CompactFlash Top right slot Ɣ Front label faces up, and if the label has an

arrow, the arrow points toward the printer

Ɣ Edge with metal pinholes goes into the printer first

MultiMediaCard Bottom right slot Ɣ Angled corner is on the right

Ɣ Metal contacts face down

Secure Digital Bottom right slot Ɣ Angled corner is on the right

Ɣ Metal contacts face down

SmartMedia Upper portion of

the top left

Ɣ Angled corner is on the left Ɣ Metal contacts face down

double slot

20 HP Photosmart 370 series

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(continued)

Memory card Slot How to insert the memory card

Memory Stick Bottom left slot Ɣ Angled corner is on the left

Ɣ Metal contacts face down Ɣ

If you are using a Memory Stick Duo Stick PRO Duo

™

card, attach the adapter that came with the card before you insert the card into the printer

™

or Memory

xD-Picture Card Lower right

portion of the top left double slot

Removing a memory card

Wait until the Memory Card light stops flashing, then gently pull the memory card to remove it from the printer.

Caution Do not pull out a memory card while the Memory Card light is

flashing. A flashing light means that the printer is accessing the memory card. Removing a memory card while it is being accessed may damage the printer and the memory card or corrupt the information on the memory card.

Ɣ Curved side of card points toward you Ɣ Metal contacts face down

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Chapter 2

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Printing without a computer

The HP Photosmart lets you print amazing photos without even going near a computer. After setting up the printer using the instructions in the HP Photosmart 370 series Setup Guide refer to these steps for start-to-finish printing.

Getting your photos from camera to printer

Use these steps for start-to-finish printing in minutes!

Step 1

Insert a memory card

See Inserting memory cards.

Step 2

Decide which photos to print

See Deciding which photos to print.

Step 3

Load paper

See Loading paper.

Step 4

Insert the right print cartridges

See Inserting print cartridges.

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Chapter 3

(continued)

Use these steps for start-to-finish printing in minutes!

Step 5

Select photos to print

See Selecting photos to print.

Step 6

Get creative!

See Getting creative.

Step 7

Improve the quality of your photos

See Improving the quality of your photos.

Step 8

Print your photos

See Printing your photos.

Deciding which photos to print

To view photos on the screen Do this

One by one 1 Insert a memory card.

Press Select Photos view the photos one by one. Press and hold the button to view the photos rapidly. When you reach the last photo in either direction, the display returns to the first or last photo and continues.

Nine at a time 1 Insert a memory card.

2 Press Zoom

at a time.

Press Select Photos

highlight one of the nine photos.

4 Press Zoom

viewing one by one.

24 HP Photosmart 370 series

to view nine photos

to change back to

or to

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(continued)

To view photos on the screen Do this

In a continuous slide show 1 Press Menu.

2 Select Tools, then press OK. 3 Select Slide Show, then press OK.

Press OK to pause or resume a slide show. Press Cancel to stop the slide show.

Print a photo index

A photo index shows thumbnail views and index numbers for all the photos on a memory card (2000 maximum). You can use the index numbers to print specific photos or a range of photos. Use an index card instead of photo paper to cut costs.

Selecting photos to print

If you want to… Do this

Print one photo 1 Insert a memory card and view

Print more than one copy of a photo 1 Insert a memory card and view

1 Press Menu. 2 Select Print Options, then press OK. 3 Select Print Index Page. then

press OK.

photos.

2 Press Print to print the photo

displayed on the printer screen using the current layout.

photos.

2 Press OK once for each copy of the

current photo you want to print. Press Cancel to decrease the number of copies by one.

3 Press Print.

Print several photos 1 Insert a memory card and view

photos.

2 Press OK to select each photo you

want to print.

3 Press Print.

Print a continuous range of photos 1 Insert a memory card.

2 Press Menu. 3 Select Print Options, then press OK. 4 Select Print Range, then press OK. 5

Press Select Photos

the first photo you want to print appears, then press OK.

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until

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Chapter 3

(continued)

If you want to… Do this

Getting creative

The printer provides a variety of tools and effects that let you use your photos in creative ways. The settings do not change your original photo. They only affect printing.

Press Select Photos

the last photo you want to print appears, then press OK.

7 Press Print.

until

Things to try

Crop a photo

to increase or

Press Zoom

decrease the magnification by 0.25x. The maximum level is 5.0x.

Add a decorative frame

Choose from a palette of various patterns and colors to make the frame stand out.

Do this

1 Navigate to the photo you want to

change, then press OK to select it.

2 Press Zoom

current photo.

3 Use the Select Photos arrows to

move the crop box.

4 Press OK when the portion of the

photo you want to print is in the crop box.

5 Press Print to begin printing.

Cropping does not change your original photo. It only affects printing.

1 Navigate to the photo you want to

change, then press OK to select it. 2 Press Menu. 3 Select Edit, then press OK. 4 Select Add Frame, then select OK. 5 Use the Select Photos arrows to

highlight the frame pattern you want

to use, then press OK. 6 Use the Select Photos arrows to

highlight the frame color you want

to use, then press OK.

The photo appears on the printer

screen with the frame. The effect

does not change your original

photo. It only affects printing.

to magnify the

Add a color effect

Set the printer to change the color effect of your prints to Black and White,

Sepia, Antique, or None (default).

26 HP Photosmart 370 series

1 Navigate to the photo you want to

change, then press OK to select it. 2 Press Menu. 3 Select Edit, then press OK. 4 Select Add Color Effect, then

press OK.

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(continued)

Things to try Do this

5 Use the Select Photos arrows to

highlight the color effect you want to use, then press OK.

The photo appears on the printer screen with the selected color effect applied. The effect does not change your original photo. It only affects printing.

Add the date and time to your prints

You can print a stamp on the front of your photos that shows when the photo was taken. This preference affects all prints.

1 Press Menu. 2 Select Preferences, then press OK. 3 Select Date/time, then press OK. 4 Use the Select Photos arrows to

5 Press OK.

Improving the quality of your photos

The HP Photosmart 370 series printer provides a variety of preferences and effects that can improve the quality of your printed photos. The settings do not change your original photo. They only affect printing.

Problem and solution

Red eye in flash photos

Red eye removal

Remove the red eye effect that mars some photos taken with a flash.

Blurred photos

Smart Focus

Sharpen blurred photos. It is turned on by default. Use these instructions to turn it on if it is currently off. This preference affects all printed photos.

How to do it

1 Press Menu. 2 Select Edit, then press OK. 3 Select Red-eye, then press OK.

1 Press Menu. 2 Select Preferences, then press OK. 3 Select Smart Focus, then press OK. 4 Select On, then press OK.

highlight a date/time stamp option:

– Date/time – Date only – Off

Photos with poor lighting and contrast

Digital Flash

Improve the lighting and contrast in prints. This preference affects all printed photos.

Poor-quality video clips 1 Press Menu.

HP Photosmart 370 series User's Guide 27

1 Press Menu. 2 Select Preferences, then press OK. 3 Select Digital Flash, then press OK. 4 Use the Select Photos arrows to

highlight On, then press OK.

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Chapter 3

(continued)

Problem and solution How to do it

Video enhancement

Improve the quality of printed video clips. Print times can be slower when the preference is turned on.

Photos with poor brightness

Photo brightness

Improve the brightness level in photos.

Printing your photos

Printing your photos involves three steps: selecting a layout, setting print quality, and selecting a print method.

Selecting a layout

You can select from several print layouts by pressing Layout after you insert a memory card.

Layout options

2 Select Preferences, then press OK. 3 Select Video Enhancement, then

press OK. 4 Use the Select Photos arrows to

highlight On, then press OK.

1 Press Menu. 2 Select Edit, then press OK. 3 Select Photo Brightness, then

press OK. 4 Use the Select Photos arrows to

adjust photo brightness to the

desired level, then press OK.

Do this

1 Insert a memory card. 2 Press Layout. 3 Use the Layout arrows to select a

layout:

– Print one photo per sheet,

borderless

– Print one photo per sheet, with

borders around the edges – Print two photos per sheet – Print four photos per sheet

The printer may rotate your photos to fit the layout.

Setting print quality

Best quality is the default and produces the highest quality photos. Normal quality conserves ink and prints faster.

To change the print quality to Normal

1 Press Menu. 2 Select Tools, then press OK. 3 Select Print Quality, then press OK. 4 Select Normal, then press OK.

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Print quality reverts to Best after the next print job.

Selecting a print method

The HP Photosmart 370 series printer lets you print from a memory card or directly from a digital camera.

Print from

Memory card

Print digital photos that are stored on a memory card. The photos can be unmarked or camera-selected (Digital Print Order Format, or DPOF). Printing from a memory card requires no computer and does not drain your digital camera's batteries. See Inserting

memory cards.

Digital camera

Print beautiful photos from a PictBridge or HP direct-printing digital camera without using a computer. See Getting

connected.

When you print directly from a digital camera, the printer uses the settings that you selected on the camera. For more information on using cameraselected photos, see the documentation that came with the camera.

Do this

To print unmarked photos

1 Insert a memory card. 2 Select one or more photos. See

Selecting photos to print.

3 Press Print.

To print camera-selected photos

1 Insert a memory card that contains

camera-selected (DPOF) photos.

2 Select Yes when the printer asks

you whether you want to print the camera-selected photos, then press

OK.

To print from a PictBridge camera

1 Turn on the PictBridge digital

camera and select the photos you want to print.

2 Make sure the camera is in

PictBridge mode, then connect it to the camera port on the front of the printer using the USB cable that came with the camera.

Once the printer recognizes the PictBridge camera, the selected photos print.

To print from an HP direct-printing camera

1 Turn on the HP direct-printing digital

camera and select the photos you want to print.

2 Connect the camera to the USB

port on the back of the printer using the USB cable that came with the camera.

3 Follow the instructions on the

camera screen.

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Chapter 3

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Getting connected

Use the printer to stay connected to other devices and to family and friends.

Connecting to other devices

This printer offers several ways of connecting to computers or other devices. Each connection type lets you do different things.

Connection type and what you need

USB

Ɣ A Universal Serial Bus (USB) 1.1 or

2.0 full speed compliant cable 3 meters (10 feet) or less in length. For instructions about connecting the printer with a USB cable, see the Setup Guide.

Ɣ A computer with Internet access (to

use HP Instant Share).

PictBridge

A PictBridge-compatible digital camera and a USB cable.

Connect the camera to the camera port on the front of the printer.

Bluetooth

The optional HP Bluetooth wireless printer adapter.

If the printer came with this accessory or you have purchased it separately, see the accompanying documentation and the onscreen Help for instructions.

What this lets you do

Ɣ Print from your computer to the

printer.

Ɣ Save photos from a memory card

inserted in the printer to your computer where you can enhance or organize them in the HP Image Zone software.

Ɣ Share photos through HP Instant

Share.

Ɣ Print directly from an HP

Photosmart direct-printing digital camera to the printer. For more information, see Printing without a

computer and the camera

documentation.

Print directly from a PictBridgecompatible digital camera to the printer. For more information, see Printing

without a computer and the camera

documentation.

Print from any device with Bluetooth wireless technology to the printer.

If you connect the optional HP Bluetooth wireless printer adapter to the printer through the camera port, be sure to set the Bluetooth printer menu options as needed. See Printer menu.

The adapter is not compatible with the Macintosh OS.

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Chapter 4

Connecting through HP Instant Share

Use HP Instant Share to share photos with friends and relatives using e-mail, online albums, or an online photo finishing service. The printer must be connected through a USB cable to a computer with Internet access and have all the HP software installed. If you try to use HP Instant Share and do not have all the required software installed or configured, a message prompts you through the required steps.

To use HP Instant Share

1 Insert a memory card and select some photos. 2 Press Menu, select Tools, then press OK. 3 Select HP Instant Share, then press OK. 4 Follow the instructions on your computer to share the selected photos with others.

See the onscreen HP Image Zone Help for information about using HP Instant Share.

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Maintaining and transporting the printer

The HP Photosmart 370 series printer requires very little maintenance. Follow the guidelines in this chapter to extend the life span of the printer and printing supplies, and to ensure that the photos you print are always of the highest quality.

Cleaning and maintaining the printer

Keep the printer and print cartridges clean and well maintained using the simple procedures in this section.

Cleaning the outside of the printer

1 Turn off the printer, then disconnect the power cord from the back of the printer. 2 If you installed the optional HP Photosmart Internal Battery in the printer, remove

it, then replace the battery compartment cover.

3 Wipe the outside of the printer with a soft cloth that has been lightly moistened

with water.

Caution 1 Do not use any type of cleaning solution. Household cleaners and

detergents may damage the printer finish.

Caution 2 Do not clean the interior of the printer. Keep all fluids away from

the interior.

Automatically cleaning the print cartridge

If you notice white lines or single-color streaks on the photos you print, the print cartridge may need to be cleaned. Do not clean the cartridge more often than necessary, since cleaning uses up ink.

1 Press Menu. 2 Select Tools, then press OK. 3 Select Clean cartridge, then press OK. 4 Following the directions on the printer screen, load paper so the printer can print

a test page after cleaning the cartridge. Use plain paper or index cards to conserve photo paper.

5 Press OK to begin cleaning the print cartridge. 6 When the printer finishes cleaning the cartridge and prints a test page, it asks

whether you want to Continue to second level cleaning. Check the test page and select from the following options:

– If the test page has white streaks or missing colors, the print cartridge needs

to be cleaned again. Select Yes, then press OK.

– If the print quality of the test page looks good, select No, then press OK.

You can clean the cartridge up to three times. Each successive cleaning is more thorough and uses more ink.

If you complete all three levels of cleaning using this procedure and you still notice white streaks or missing colors on the test page, you may need to replace the cartridge.

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Chapter 5

Note If the cartridge or printer has been recently dropped, you may also see white

streaks or missing colors in your prints. This problem is temporary and clears up within 24 hours.

Printing a test page

You can print a test page to check the condition of the printer, see its serial number, check the print cartridge, and so on. Print a test page before contacting Customer Care.

1 Press Menu. 2 Select Tools, then press OK. 3 Select Print test page, then press OK. 4 Following the directions on the printer screen, load paper so the printer can print

a test page. Use plain paper or index cards to conserve photo paper.

5 Press OK to begin printing the test page.

Aligning the print cartridge

The first time you install a print cartridge in the printer, the printer aligns it automatically. However, if colors in the printouts are misaligned, or if the alignment page does not print correctly when you install a new print cartridge, use the following procedure to align the print cartridge.

1 Press Menu. 2 Select Tools, then press OK. 3 Select Align cartridge, then press OK. 4 A message appears on the printer screen reminding you to load plain paper.

Load paper so the printer can print a calibration page. Use plain paper or index cards to conserve photo paper.

5 Press OK to begin aligning the print cartridge.

When the printer finishes aligning the cartridge, it prints an alignment page to confirm that the alignment was successful.

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– The check marks verify that the print cartridge is installed correctly and

functioning properly.

– If an “x” appears to the left of any of the bars, align the print cartridge again.

If the “x” still appears, replace the print cartridge.

Storing the printer and print cartridges

Protect the printer and print cartridges by storing them properly when you are not using them.

Storing the printer

The printer is built to withstand long or short periods of inactivity.

Ɣ Close the In and Out tray doors and push the printer screen down into the flat

position when the printer is not in use.

Ɣ Store the printer indoors out of direct sunlight in a place without temperature

extremes.

Ɣ If the printer and print cartridge have not been used for one month or more, clean

the print cartridge before printing. For more information, see Automatically

cleaning the print cartridge.

Storing the print cartridges

When you store or transport the printer, always leave the active print cartridge inside the printer. The printer stores the print cartridge in a protective cap during the powerdown cycle.

Caution Make sure the printer completes its power-down cycle before you

unplug the power cord or remove the internal battery. This allows the printer to store the print cartridge properly.

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Chapter 5

Follow these tips to help maintain HP print cartridges and ensure consistent print quality:

Ɣ When you remove a print cartridge from the printer, store it in a print cartridge

protector to prevent the ink from drying out. In some countries/regions the cartridge protector is not included with the printer, but comes with the Gray Photo cartridge that can be purchased separately. In other countries/regions, the protector might be included with the printer.

Ɣ Keep all unused print cartridges in their original sealed packages until they are

needed. Store print cartridges at room temperature (15–35 degrees C or 59–95 degrees F).

Ɣ Do not remove the plastic tape covering the ink nozzles until you are ready to

install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge.

Maintaining the quality of photo paper

For best results with photo paper, follow the guidelines in this section.

Storing photo paper

Ɣ Store the photo paper in its original packaging or in a resealable plastic bag. Ɣ Store the packaged photo paper on a flat, cool, and dry surface. Ɣ Return unused photo paper to the plastic bag. Paper left in the printer or exposed

to the elements may curl.

Handling photo paper

Ɣ Always hold photo paper by the edges to avoid fingerprints. Ɣ If the photo paper has curled edges, place it in its plastic storage bag and gently

bend it in the opposite direction of the curl until the paper lies flat.

Transporting the printer

It's easy to transport and set up the printer almost anywhere. Take it with you on vacations and to family gatherings and social events to instantly print and share photos with family and friends.

To make it even easier to print on the go, you can purchase these accessories:

Ɣ HP Photosmart Internal Battery: Power the printer with a rechargeable battery

so you can print anywhere

Ɣ HP Photosmart Automobile DC Adapter: Power the printer from the cigarette

lighter in a car.

Ɣ HP Photosmart Carrying Case for compact photo printers: Carry the printer and

printing supplies together in this convenient travel case.

To transport the printer:

1 Turn off the printer. 2 Remove any memory cards from the memory card slots. 3 Remove all paper from the In and Out trays, then close the In and Out tray doors. 4 Push the printer screen down into the flat position.

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Note Make sure the printer completes its power-down cycle before you unplug

the power cord. This allows the printer to store the print cartridge properly.

5 Unplug the power cord. 6 If the printer is connected to a computer, disconnect the USB cable from the

computer.

7 Always carry the printer upright.

Note Do not remove the print cartridge when transporting the printer.

Make sure to bring the following items with you:

Ɣ Paper Ɣ Power cord Ɣ Digital camera or a memory card containing photos Ɣ Extra print cartridges (if you plan to print a lot of photos) Ɣ Optional printer accessories you plan to use, such as the battery, DC adapter, or

HP Bluetooth wireless printer adapter

Ɣ If you are going to connect the printer to a computer, bring the USB cable and HP

Photosmart printer software CD

Note If you do not take the printer user guide with you, be sure to write down the

correct pen numbers for the country/region you plan to visit or purchase enough print cartridges before you go.

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Chapter 5

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Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

Ɣ Printer hardware problems Ɣ Printing problems Ɣ Bluetooth printing problems Ɣ Error messages

For troubleshooting information about using the printer software and printing from a computer, see the onscreen HP Photosmart Printer Help. For information about viewing the onscreen Printer Help, see Welcome.

Printer hardware problems

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer, HP recommends using a USB

cable of less than 3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields.

The Status light is flashing green but the printer is not printing.

Ɣ If the printer is turned on, it is busy processing information. Wait for it to finish. Ɣ If the printer is turned off, and the optional HP Photosmart Internal Battery is

installed, the battery is charging.

The Status light is flashing red.

The printer requires attention. Try the following:

Ɣ Check the printer screen for instructions. If you have a digital camera connected

to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

Ɣ Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

Unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord. Turn on the printer.

The Status light flashed amber briefly after I turned the printer off.

This is a normal part of the power-down process. It does not indicate a problem with the printer.

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Chapter 6

The Status light is flashing amber.

A printer error has occurred. Try the following:

Ɣ Check the printer screen for instructions. If you have a digital camera connected

to the printer, check the camera screen for instructions. If the printer is connected to a computer, check the computer monitor for instructions.

Ɣ Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

Ɣ If the Status light continues to flash amber, go to www.hp.com/support or contact

Customer Care.

The buttons on the control panel do not respond.

A printer error has occurred. Wait for about a minute to see if the printer resets. If it does not, try the following:

Ɣ Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

Ɣ If the printer does not reset, and the control panel buttons still do not respond, go

to www.hp.com/support or contact Customer Care.

The printer does not find and display the photos on my memory card.

Try the following:

Ɣ Turn off the printer.

If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

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If the optional HP Photosmart Internal Battery is installed in the printer:

Ɣ The memory card may contain file types the printer cannot read directly from the

memory card.

– Save the photos to a computer, then print them from the computer. For more

information, see the documentation that came with the camera and the onscreen HP Photosmart Printer Help.

– The next time you take photos, set the digital camera to save them in a file

format the printer can read directly from the memory card. For a list of supported file formats, see Specifications. For instructions on setting the digital camera to save photos in specific file formats, see the documentation that came with the camera.

The printer is plugged in, but it will not turn on.

Ɣ The printer may have drawn too much power.

If the optional HP Photosmart Internal Battery is not installed in the printer:

Unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in. Turn on the printer.

If the optional HP Photosmart Internal Battery is installed in the printer:

Ɣ The printer may be plugged into a power strip that is turned off. Turn on the

power strip, then turn on the printer.

The optional HP Photosmart Internal Battery is installed in the printer, but the printer will not turn on using battery power.

Ɣ The battery may need to be charged. Plug in the printer power cord to charge the

battery. The Status light flashes green to indicate that the battery is charging.

Ɣ If the battery is charged, try removing and reinstalling the battery.

The optional HP Photosmart Internal Battery is installed in the printer, but it will not charge.

Ɣ Open the battery compartment cover. Remove the battery and reinstall it. For

more information on how to install the battery, see the documentation that came with the battery.

Ɣ Check that the printer power cord is securely connected to both the printer and

the power source. When the printer is turned off, the Status light flashes green to indicate that the battery is charging.

Ɣ Turn on the printer. The battery charging icon, a lightning bolt, flashes above the

battery icon on the printer screen to indicate that the battery is charging.

Ɣ An empty battery should fully charge in approximately four hours when the printer

is not in use. If the battery still does not charge, replace it.

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The optional HP Photosmart Internal Battery low-power warning appears. I plug the optional HP Photosmart Automobile DC Adapter into the printer, but the printer does not recognize the new power source.

Ɣ Before you plug the adapter into the printer, turn the printer off. Ɣ Plug the adapter into the printer. Ɣ Turn the printer on.

The printer makes noises when I turn it on, or starts making noises on its own after it has been sitting unused for a while.

The printer may make noises after long periods of inactivity (approximately 2 weeks), or when its power supply has been interrupted and then restored. This is normal operation—the printer is performing an automatic maintenance procedure to ensure that it produces the best quality output.

Printing problems

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The printer does not print borderless photos when I print from the control panel.

The borderless printing option may be turned off. To turn on borderless printing, follow these steps:

1 Press Menu to display the printer menu. 2 Select Preferences, then press OK. 3 Select Borderless, then press OK. 4 Select On, then press OK.

Paper does not feed into the printer correctly.

Ɣ Make sure that the paper-width guide fits close to the edge of the paper without

bending the paper.

Ɣ There may be too much paper loaded in the In tray. Remove some paper and try

printing again.

Ɣ If sheets of photo paper stick together, try loading one sheet at a time. Ɣ If you are using the printer in an extremely high or low humidity environment,

insert the paper as far as it will go into the In tray, and load one sheet of photo paper at a time.

Ɣ If you are using photo paper that is curled, place the paper in a plastic bag and

gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, use paper that is not curled. For information about proper storage and handling of photo paper, see Maintaining the quality of photo paper.

Ɣ The paper may be too thin or too thick. Try using HP-designed photo paper. For

more information, see Choosing the right paper.

The photo printed at an angle or is off-center.

Ɣ The paper may not be loaded correctly. Reload the paper, making sure that the

paper is correctly oriented in the In tray and that the paper-width guide fits close to the edge of the paper. For paper-loading instructions, see Loading paper.

Ɣ The print cartridge may need to be aligned. For more information, see Aligning

the print cartridge.

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No page came out of the printer.

Ɣ The printer may need attention. Read the printer screen for instructions. Ɣ The power may be off or there may be a loose connection. Make sure that the

power is on and the power cord is securely connected. If you are using battery power, make sure the battery is correctly installed.

Ɣ You may not have any paper in the In tray. Check that paper is loaded correctly in

the In tray. For paper-loading instructions, see Loading paper.

Ɣ The paper may have jammed while printing. See the following section for

instructions on clearing a paper jam.

The paper jammed while printing.

Check the printer screen for instructions. To clear a paper jam, try the following:

Ɣ If the paper came part way through the front of the printer, gently pull the paper

towards you to remove it.

Ɣ If the paper did not come part way through the front of the printer, try removing it

from the back of the printer:

– Remove the paper from the In tray, then pull down on the In tray to open it

fully to a horizontal position. – Gently pull the jammed paper to remove it from the back of the printer. – Lift the In tray up until it snaps back into paper-loading position.

Ɣ If you cannot grasp the edge of the jammed paper to remove it, try the following:

– Turn off the printer. – If the optional HP Photosmart Internal Battery is not installed in the printer,

unplug the printer power cord. Wait about 10 seconds, then plug the power

cord back in. – If the optional HP Photosmart Internal Battery is installed in the printer,

unplug the printer power cord, if it is plugged in. Open the battery

compartment cover and remove the battery. Wait about 10 seconds, then

reinstall the battery. If desired, plug in the power cord. – Turn on the printer. The printer checks for paper in the paper path and will

automatically eject the jammed paper.

Ɣ Press OK to continue.

Tip If you experience paper jams while printing, try loading one sheet of photo paper

at a time. Insert the paper as far as it will go into the In tray.

A blank page came out of the printer.

Ɣ Check the ink-level icon on the printer screen. If the print cartridge is out of ink,

replace it. See Inserting print cartridges. Print a test page to check the print cartridge. See Printing a test page.

Ɣ You may have begun printing and then cancelled the process. If you cancelled

the process before the photo started printing, the printer may have already loaded paper in preparation for printing. The next time you print, the printer will eject the blank page before starting the new printing project.

The photo did not print using the printer's default print settings.

You may have changed the print settings for the selected photo. Print settings you apply to an individual photo override the printer's default print settings. Discard all

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print settings that have been applied to an individual photo by deselecting the photo. For more information, see Selecting photos to print.

The printer ejects the paper when preparing to print.

Direct sunlight could be interfering with the operation of the automatic paper sensor. Move the printer out of direct sunlight.

Print quality is poor.

Ɣ The print cartridge may be running out of ink. Check the ink-level icon on the

printer screen, and replace the cartridge if necessary. For more information, see

Inserting print cartridges.

Ɣ If you used the Zoom button on the printer control panel to magnify the photo,

you may have magnified it too much. Press Zoom

reduce the magnification.

Ɣ You may have selected a low-resolution setting on the digital camera when you

took the photo. For better results in the future, set the digital camera to a higher resolution.

Ɣ Make sure you are using the right type of photo paper for the project. Use HP-

designed photo paper for best results. For more information, see Choosing the

right paper.

Ɣ You may be printing on the wrong side of the paper. Make sure the paper is

loaded with the side to be printed facing up.

Ɣ The print cartridge may need to be cleaned. For more information, see

Automatically cleaning the print cartridge.

Ɣ The print cartridge may need to be aligned. For more information, see Aligning

the print cartridge.

one or more times to

The photos I marked for printing in the digital camera do not print.

Some digital cameras, such as the HP 318 and HP 612, let you mark photos for printing both in the camera's internal memory and on the memory card. If you mark photos in the internal memory, and then move photos from the camera's internal memory to the memory card, the marks do not transfer. Mark photos for printing after you transfer them from the digital camera's internal memory to the memory card.

Bluetooth printing problems

Before contacting Customer Care, read this section for troubleshooting tips, or go to the online support services at www.hp.com/support. Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter and your device with Bluetooth wireless technology.

My Bluetooth device cannot find the printer.

Ɣ Make sure the HP Bluetooth wireless printer adapter is plugged into the camera

port on the front of the printer. The light on the adapter flashes when the adapter is ready to receive data.

Ɣ Bluetooth Accessibility may be set to Not visible. Change this setting to Visible

to all as follows:

– Press Menu to display the printer menu. – Select Bluetooth, then press OK. – Select Accessibility, then press OK. – Select Visible to all, then press OK.

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Ɣ Bluetooth Security level may be set to High. Change this setting to Low as

follows:

– Press Menu to display the printer menu. – Select Bluetooth, then press OK. – Select Security level, then press OK. – Select Low, then press OK.

Ɣ The Passkey (PIN) that the device with Bluetooth wireless technology is using for

the printer may be incorrect. Make sure the correct Passkey for the printer is entered in the device with Bluetooth wireless technology.

Ɣ You may be too far from the printer. Move the device with Bluetooth wireless

technology closer to the printer. The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters (30 feet).

No page came out of the printer.

The printer may not recognize the type of file sent by the device with Bluetooth wireless technology. For a list of the file formats that the printer supports, see

Specifications.

Print quality is poor.

The photo you printed may be low resolution. For better results in the future, set the digital camera to a higher resolution. Be aware that photos taken with VGA-resolution cameras, such as those found in wireless phones, may not have high enough resolution to produce a high-quality print.

The photo printed with borders.

The printing application installed on your device with Bluetooth wireless technology may not support borderless printing. Contact the vendor of the device, or go to their support website to obtain the latest updates for the printing application.

My computer cannot set the device name using the Bluetooth wireless connection.

Use a USB cable to connect your computer to the printer in order to set the printer Bluetooth device name using the driver Toolbox. The printer software must already be installed on the computer. See Installing the software and the onscreen printer Help.

Error messages

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The following error messages may appear on the printer screen. Follow the instructions to resolve the problem.

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Chapter 6

Error message: Paper jam. Clear jam then press OK.

To clear a paper jam, try the following: