Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 4, 1/2019
Adobe®, Adobe Photoshop®, Acrobat®, and
P
ostScript® are trademarks of Adobe Systems
Inc
orporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
Printer front view ................................................................................................................................................. 3
Printer back view and interface ports ............................................................................................................... 4
Supported operating systems ........................................................................................................................... 9
Mobile printing solutions .................................................................................................................................. 11
Power consumption, electrical specications, and acoustic emissions ................................................... 13
Operating environment range ......................................................................................................................... 13
Printer hardware setup and software installation ............................................................................................................ 14
2 Paper trays .............................................................................................................................................................................................. 15
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 16
Tray 1 paper orientation ................................................................................................................................... 17
Use alternative letterhead mode .................................................................................................................... 22
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 22
Load paper to Tray 2 ............................................................................................................................................................. 23
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 25
Use alternative letterhead mode .................................................................................................................... 29
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 29
Load the 4,000-sheet high-capacity input (HCI) tray ....................................................................................................... 30
HCI paper orientation ........................................................................................................................................ 32
Use alternative letterhead mode .................................................................................................................... 33
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 34
ENWWiii
Load and print envelopes ..................................................................................................................................................... 35
3 Supplies, accessories, and parts .......................................................................................................................................................... 39
Order supplies, accessories, and parts ............................................................................................................................... 40
Supplies and accessories ................................................................................................................................. 40
Customer self-repair parts ............................................................................................................................... 41
Replace the cartridges .......................................................................................................................................................... 43
Cartridge information ....................................................................................................................................... 43
Remove and replace the cartridges ............................................................................................................... 44
Replace the service uid container ..................................................................................................................................... 47
How to print (Windows) .................................................................................................................................... 52
Automatically print on both sides (Windows) ............................................................................................... 52
Manually print on both sides (Windows) ........................................................................................................ 53
Print multiple pages per sheet (Windows) .................................................................................................... 53
Select the paper type (Windows) .................................................................................................................... 54
How to print (OS X) ............................................................................................................................................ 56
Automatically print on both sides (OS X) ....................................................................................................... 56
Manually print on both sides (OS X) ................................................................................................................ 56
Print multiple pages per sheet (OS X) ............................................................................................................ 57
Select the paper type (OS X) ............................................................................................................................ 57
Store print jobs on the printer to print later or print privately ........................................................................................ 59
Create a stored job (Windows) ........................................................................................................................ 59
ivENWW
Create a stored job (OS X) ................................................................................................................................ 60
Print a stored job ............................................................................................................................................... 61
Delete a stored job ............................................................................................................................................ 61
Delete a job that is stored on the printer .................................................................................. 61
Change the job storage limit ....................................................................................................... 61
Information sent to printer for Job Accounting purposes ........................................................................... 62
Mobile printing ........................................................................................................................................................................ 63
Wi-Fi Direct and NFC Connect and Print ......................................................................................................... 63
HP ePrint via email ............................................................................................................................................ 64
HP ePrint software ............................................................................................................................................ 65
Print from the USB port ......................................................................................................................................................... 67
Enable the USB port for printing ..................................................................................................................... 67
Print USB documents ........................................................................................................................................ 68
5 Manage the printer ................................................................................................................................................................................. 69
Advanced conguration with the HP Embedded Web Server (EWS) ............................................................................. 70
View or change network settings ................................................................................................................... 77
Rename the printer on a network .................................................................................................................. 77
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 78
Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 78
Link speed and duplex settings ...................................................................................................................... 79
Printer security features ....................................................................................................................................................... 80
Assign an administrator password ................................................................................................................. 80
IP Security ........................................................................................................................................................... 81
Lock the formatter ............................................................................................................................................ 81
Encryption support: HP High Performance Secure Hard Disks .................................................................. 81
Set the sleep timer and congure the printer to use 1 watt or less of power ........................................ 82
HP Web Jetadmin ................................................................................................................................................................... 83
Software and rmware updates .......................................................................................................................................... 84
Customer support .................................................................................................................................................................. 86
Control panel help system .................................................................................................................................................... 87
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 89
Change the “Very Low” settings ...................................................................................................................... 89
Order supplies .................................................................................................................................................... 89
Printer does not pick up paper or misfeeds ....................................................................................................................... 91
The printer does not pick up paper ................................................................................................................ 91
The printer picks up multiple sheets of paper .............................................................................................. 93
Clear paper jams .................................................................................................................................................................... 97
Paper jam locations ........................................................................................................................................... 97
Auto-navigation for clearing paper jams ....................................................................................................... 98
Experiencing frequent or recurring paper jams? .......................................................................................... 98
Clear paper jams in Tray 1 ............................................................................................................................... 99
Clear paper jams in Tray 2 ............................................................................................................................. 102
Clear paper jams in Tray 3 ............................................................................................................................. 104
Clear paper jams in the output bin ............................................................................................................... 108
Clear paper jams in the duplexer .................................................................................................................. 109
Clear paper jams in the 3x550-sheet trays ................................................................................................ 111
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray ...................................................... 113
Check the cartridge status ............................................................................................................................. 118
Update the printer rmware ......................................................................................................................... 119
viENWW
Change the print quality setting ................................................................................................................... 119
Print from a dierent software program .................................................................................................... 119
Check paper and quality settings ................................................................................................................. 119
Check grayscale and black settings ............................................................................................................. 120
Adjust color settings (Windows) ................................................................................................................... 120
Check paper and the printing environment ................................................................................................ 121
Step one: Use paper that meets HP specications ............................................................... 121
Step two: Check the environment ............................................................................................ 121
Visually inspect the cartridge ........................................................................................................................ 122
Clean the printer .............................................................................................................................................. 123
Print and interpret the Print Quality Report ........................................................................... 123
Clean the printhead .................................................................................................................... 123
Clean the rollers .......................................................................................................................... 124
Try a dierent print driver .............................................................................................................................. 124
The computer is unable to communicate with the printer ....................................................................... 126
The printer is using incorrect link and duplex settings for the network ................................................ 127
New software programs might be causing compatibility problems ...................................................... 127
The computer or workstation might be set up incorrectly ...................................................................... 127
The printer is disabled, or other network settings are incorrect ............................................................. 127
Index ........................................................................................................................................................................................................... 129
ENWWvii
viiiENWW
1Printer overview
●
Caution icons
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor765 or www.hp.com/support/colorpw755.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW1
Caution icons
CAUTION: Sharp edge in close proximity.
CAUTION: Keep body parts away from moving parts.
CAUTION: Hot surface.
CAUTION: Electrical shock.
2Chapter 1 Printer overviewENWW
Printer views
1
2
45
6
7
8
3
910
11
●
Printer front view
●
Printer back view and interface ports
●
Control-panel view
Printer front view
1Left door
2Easy-access USB printing port
3Control panel with color touchscreen display (tilts up for easier viewing)
4On/O button
5Serial number and product number label
6Output bin and output bin stop
7Right door (access for clearing jams)
8Duplexer
9Tray 2
10Front door (access to the cartridge)
11Service uid container
ENWWPrinter views3
Printer back view and interface ports
12345
6
1
2
3
4
1Power connection
2Formatter plate (contains the interface ports)
3Access door to interface ports and cable lock slot
4Multipurpose tray (Tray 1)
5Tray 1 extension
6Hardware integration pocket (HIP) for connecting accessories and third-party devices
The printer includes the following interface ports.
1Host USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
2Local area network (LAN) Ethernet (RJ-45) network port
3Hi-Speed USB 2.0 printing port
4Cable lock slot
4Chapter 1 Printer overviewENWW
Control-panel view
4
6
7
5
8
2
3
1
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by selecting the Home button.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
1Reset buttonSelect the Reset button to clear changes, release the printer from a paused state, display the Message
Center if there are errors, and restore the default settings.
2Sign In or Sign Out button Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
3
Information button
4
Help button
5Current timeDisplays the current time.
6Applications areaSelect any of the icons to open the application. Swipe the screen sideways to access more applications.
Select the Information button to access a screen that provides access to several types of printer
information. Select the following buttons on the Information screen for printer information:
●Display Language: Change the language setting for the current user session.
●Sleep Mode: Place the printer into sleep mode.
●Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
Select the Help button to open the embedded help system.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
ENWWPrinter views5
7Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
8
Home button
Select the Home button to return to the Home screen.
6Chapter 1 Printer overviewENWW
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
ActionDescriptionExample
TouchTouch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
SwipeTouch the screen and then move your nger
horizontally to scroll the screen sideways.
ScrollTouch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Touch the Settings icon to open the Settings app.
Swipe until the Settings app displays.
Scroll through the Settings app.
ENWWPrinter views7
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
Connectivity10/100/1000 Ethernet LAN connection with IPv4
and IPv6
Hi-Speed USB 2.0
Easy-access USB port for printing without a
computer and upgrading the rmware
HP Internal USB PortsOptionalOptional
765dn
J7Z04A
OptionalOptional
755dn
4PZ47A
HP Jetdirect 3000w NFC/Wireless Accessory for
printing from mobile devices
HP Jetdirect 2900nw Print Server Accessory for
wireless connectivity
Hardware integration pocket (HIP) for connecting
accessories and third-party devices
Memory1.5 GB memory, expandable to 2.5 GB by adding
DIMM memory module
8 GB memoryNot supported
OptionalOptional
OptionalOptional
Optional
Not supported
8Chapter 1 Printer overviewENWW
Model name
765dn
755dn
Product number
HP 8 GB eMMC moduleNot supported
HP 128 GB eMMC moduleNot supported
HP Secure High Performance Hard Disk Drive (FIPS)OptionalNot supported
Control-panel display
and input
PrintPrints 55 pages per minute (ppm) on letter and A4
Prints 35 pages per minute (ppm) on letter and A4
Prints 75 ppm on letter and A4 size paper in General
Prints 55 ppm on letter and A4 size paper in General
Easy-access USB printing (no computer required)
Constant-view color touchscreen control panel
size paper in Professional mode.
size paper in Professional mode.
Oce mode.
Oce mode.
J7Z04A
4PZ47A
Supported operating systems
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows PCL 6, HP print drivers for OS X, and to the
software installer.
Windows: Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver. Or go to the printersupport website for this printer: www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 to
download the print driver or the software installer to install the HP print driver.
OS X: Mac computers are supported with this printer. Download HP Easy Start from 123.hp.com/PageWide to
install the HP print driver.
1.Go to 123.hp.com/PageWide.
2.Follow the steps provided to download the printer software.
Table
1-1 Supported operating systems and print drivers
Operating systemPrint driver installed (from the software on
the web)
Windows® XP SP3, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Notes
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features and page sizes in the print driver
are not supported.
ENWWPrinter specications9
Table 1-1 Supported operating systems and print drivers (continued)
Operating systemPrint driver installed (from the software on
the web)
Windows Vista®, 32-bit
Windows 7, 32-bit and 64-bitThe “HP PCL 6” printer-specic print driver is
Windows 8, 32-bit and 64-bitThe “HP PCL 6” printer-specic print driver is
Windows 8.1, 32-bit and 64-bitThe “HP PCL-6” V4 printer-specic print
Windows 10, 32-bit and 64-bitThe “HP PCL-6” V4 printer-specic print
Windows Server 2008 SP2, 32-bitThe “HP PCL.6” printer-specic print driver is
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
installed for this operating system as part of
the software installation.
installed for this operating system as part of
the software installation.
driver is installed for this operating system
as part of the software installation.
driver is installed for this operating system
as part of the software installation.
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Notes
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features and page sizes in the print
driver are not supported.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features and page sizes in
the print driver are not supported.
Windows Server 2008 SP2, 64-bitThe “HP PCL 6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2008 R2, SP 1, 64-bitThe “HP PCL 6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bitThe PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bitThe PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
10Chapter 1 Printer overviewENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating systemPrint driver installed (from the software on
the web)
Windows Server 2016, 64-bitThe PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
OS X 10.11 El Capitan, OS X 10.12 SierraDownload HP Easy Start from 123.hp.com/
PageWide, and then use it to install the print
driver.
Notes
NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 for HP's all-inclusive help for the
printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
WindowsOS X
●Internet connection
●Internet connection
●Dedicated USB 1.1 or 2.0 connection or a network connection
●400 MB of available hard-disk space
●1 GB RAM (32-bit) or 2 GB RAM (64-bit)
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●HP ePrint app (Available for Android and iOS)
●HP ePrint software
●Google Cloud Print
●AirPrint
●Dedicated USB 1.1 or 2.0 connection or a network connection
●1 GB of available hard-disk space
●Android Printing
●Windows 10 Printing
ENWWPrinter specications11
Printer dimensions
NOTE: These values are subject to change. For current information, go to www.hp.com/support/pwcolor765 or
www.hp.com/support/colorpw755.
Table 1-3 Dimensions for printer base model
Printer fully closedPrinter fully opened
Height462 mm (18.2 in)534 mm (21 in)
Depth595 mm (23.4 in)1,027 mm (40.4 in)
Width600 mm (23.6 in)1530 mm (60.2 in)
Weight (with cartridge)45.6 kg (100.5 lb)
Table 1-4 Dimensions for the 1x550-sheet paper feeder
Printer fully closedPrinter fully opened
Height117 mm (4.6 in)117 mm (4.6 in)
Depth520 mm (20.5 in)685 mm (27 in)
Width600 mm (23.6 in)600 mm (23.6 in)
Weight (with cartridge)9.5 kg (21 lb)
Table 1-5 Dimensions for the 1x550-sheet paper feeder with stand
Accessory fully closedAccessory fully opened
Height436 mm (17.2 in)436 mm (17.2 in)
Depth520 mm (20.5 in)685 mm (27 in)
Width600 mm (23.6 in)600 mm (23.6 in)
Weight28.6 kg (63 lb)
Table 1-6 Dimensions for the 3x550-sheet paper feeder with stand
Printer fully closedPrinter fully opened
Height436 mm (17.2 in)436 mm (17.2 in)
Depth520 mm (20.5 in)685 mm (27 in)
Width600 mm (23.6 in)600 mm (23.6 in)
Weight (with cartridge)34 kg (75 lb)
Table 1-7 Dimensions for the 4,000-sheet HCI with stand
Accessory fully closedAccessory fully opened
Height436 mm (17.2 in)436 mm (17.2 in)
12Chapter 1 Printer overviewENWW
Table 1-7 Dimensions for the 4,000-sheet HCI with stand (continued)
Accessory fully closedAccessory fully opened
Depth520 mm (20.5 in)685 mm (27 in)
Width600 mm (23.6 in)600 mm (23.6 in)
Weight41.3 kg (91 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 for current information.
Operating environment range
Table 1-8 Operating environment range
EnvironmentRecommendedAllowed
Temperature17° to 25°C (62.6° to 77°F)15° to 30°C (59° to 86°F)
Relative humidity30% to 70% relative humidity (RH)10% to 80% RH
ENWWPrinter specications13
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 for HP's all-inclusive help for the
printer. Find the following support:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
14Chapter 1 Printer overviewENWW
2Paper trays
●
Load paper to Tray 1 (multipurpose tray)
●
Load paper to Tray 2
●
Load the 4,000-sheet high-capacity input (HCI) tray
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor765 or www.hp.com/support/colorpw755.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW15
Load paper to Tray 1 (multipurpose tray)
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper in Tray 1. The tray holds up to 100 sheets of 75 g/m2 (20
lb) paper or 14 envelopes.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1.Open Tray 1.
NOTE: To print on longer paper, such as legal-
size, pull out the Tray 1 extension.
2.Adjust the paper-width guides to the size of the
paper being used.
16Chapter 2 Paper traysENWW
3.Load paper in the tray. For information about how
to orient the paper, see Table 2-1 Tray 1 paper
orientation on page 17.
4.Adjust the width guides so that they touch the
paper stack, but do not bend it.
Tray 1 paper orientation
Table
2-1 Tray 1 paper orientation
Paper typeImage orientationDuplex modePaper sizeHow to load paper
Letterhead or preprintedPortrait1-sided printing12x18, 11x17, RA3, A3, 8K
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1.From the Home screen on the printer control panel, open the Settings menu.
2.Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3.Select On.
22Chapter 2 Paper traysENWW
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