HP PageWide Enterprise Color 765,
HP PageWide Color 755
User Guide
Copyright and License
Trademark Credits
© Copyright 2018 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
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services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 4, 1/2019
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oup.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Caution icons ............................................................................................................................................................................. 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view and interface ports ............................................................................................................... 4
Control-panel view ............................................................................................................................................... 5
How to use the touchscreen control panel ................................................................................. 7
Printer specications ............................................................................................................................................................... 8
Technical specications ...................................................................................................................................... 8
Supported operating systems ........................................................................................................................... 9
Mobile printing solutions .................................................................................................................................. 11
Printer dimensions ............................................................................................................................................ 12
Power consumption, electrical specications, and acoustic emissions ................................................... 13
Operating environment range ......................................................................................................................... 13
Printer hardware setup and software installation ............................................................................................................ 14
2 Paper trays .............................................................................................................................................................................................. 15
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 16
Introduction ........................................................................................................................................................ 16
Tray 1 paper orientation ................................................................................................................................... 17
Use alternative letterhead mode .................................................................................................................... 22
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 22
Load paper to Tray 2 ............................................................................................................................................................. 23
Introduction ........................................................................................................................................................ 23
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 25
Use alternative letterhead mode .................................................................................................................... 29
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 29
Load the 4,000-sheet high-capacity input (HCI) tray ....................................................................................................... 30
Introduction ........................................................................................................................................................ 30
HCI paper orientation ........................................................................................................................................ 32
Use alternative letterhead mode .................................................................................................................... 33
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 34
ENWW iii
Load and print envelopes ..................................................................................................................................................... 35
Introduction ........................................................................................................................................................ 35
Print envelopes .................................................................................................................................................. 35
Envelope orientation ......................................................................................................................................... 35
Load and print labels ............................................................................................................................................................. 37
Introduction ........................................................................................................................................................ 37
Manually feed labels ......................................................................................................................................... 37
Label orientation ............................................................................................................................................... 38
3 Supplies, accessories, and parts .......................................................................................................................................................... 39
Order supplies, accessories, and parts ............................................................................................................................... 40
Ordering .............................................................................................................................................................. 40
Supplies and accessories ................................................................................................................................. 40
Maintenance/long-life consumables (LLC) .................................................................................................... 41
Customer self-repair parts ............................................................................................................................... 41
Replace the cartridges .......................................................................................................................................................... 43
Introduction ........................................................................................................................................................ 43
Cartridge information ....................................................................................................................................... 43
Remove and replace the cartridges ............................................................................................................... 44
Replace the service uid container ..................................................................................................................................... 47
Introduction ........................................................................................................................................................ 47
Remove and replace the service uid container .......................................................................................... 47
4 Print .......................................................................................................................................................................................................... 51
Print tasks (Windows) ............................................................................................................................................................ 52
How to print (Windows) .................................................................................................................................... 52
Automatically print on both sides (Windows) ............................................................................................... 52
Manually print on both sides (Windows) ........................................................................................................ 53
Print multiple pages per sheet (Windows) .................................................................................................... 53
Select the paper type (Windows) .................................................................................................................... 54
Additional print tasks ........................................................................................................................................ 55
Print tasks (OS X) .................................................................................................................................................................... 56
How to print (OS X) ............................................................................................................................................ 56
Automatically print on both sides (OS X) ....................................................................................................... 56
Manually print on both sides (OS X) ................................................................................................................ 56
Print multiple pages per sheet (OS X) ............................................................................................................ 57
Select the paper type (OS X) ............................................................................................................................ 57
Additional print tasks ........................................................................................................................................ 57
Store print jobs on the printer to print later or print privately ........................................................................................ 59
Introduction ........................................................................................................................................................ 59
Create a stored job (Windows) ........................................................................................................................ 59
iv ENWW
Create a stored job (OS X) ................................................................................................................................ 60
Print a stored job ............................................................................................................................................... 61
Delete a stored job ............................................................................................................................................ 61
Delete a job that is stored on the printer .................................................................................. 61
Change the job storage limit ....................................................................................................... 61
Information sent to printer for Job Accounting purposes ........................................................................... 62
Mobile printing ........................................................................................................................................................................ 63
Introduction ........................................................................................................................................................ 63
Wi-Fi Direct and NFC Connect and Print ......................................................................................................... 63
HP ePrint via email ............................................................................................................................................ 64
HP ePrint software ............................................................................................................................................ 65
AirPrint ................................................................................................................................................................. 65
Android embedded printing ............................................................................................................................. 65
Print from the USB port ......................................................................................................................................................... 67
Introduction ........................................................................................................................................................ 67
Enable the USB port for printing ..................................................................................................................... 67
Print USB documents ........................................................................................................................................ 68
5 Manage the printer ................................................................................................................................................................................. 69
Advanced conguration with the HP Embedded Web Server (EWS) ............................................................................. 70
Introduction ........................................................................................................................................................ 70
How to access the HP Embedded Web Server (EWS) .................................................................................. 70
HP Embedded Web Server features ............................................................................................................... 71
Information tab ............................................................................................................................. 71
General tab .................................................................................................................................... 72
Print tab .......................................................................................................................................... 73
Troubleshooting tab ..................................................................................................................... 73
Security tab .................................................................................................................................... 74
HP Web Services tab .................................................................................................................... 74
Networking tab .............................................................................................................................. 74
Other Links list ............................................................................................................................... 76
Congure IP network settings .............................................................................................................................................. 77
Printer sharing disclaimer ................................................................................................................................ 77
View or change network settings ................................................................................................................... 77
Rename the printer on a network .................................................................................................................. 77
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 78
Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 78
Link speed and duplex settings ...................................................................................................................... 79
Printer security features ....................................................................................................................................................... 80
Introduction ........................................................................................................................................................ 80
Security statements .......................................................................................................................................... 80
ENWW v
Assign an administrator password ................................................................................................................. 80
IP Security ........................................................................................................................................................... 81
Lock the formatter ............................................................................................................................................ 81
Encryption support: HP High Performance Secure Hard Disks .................................................................. 81
Energy-conservation settings .............................................................................................................................................. 82
Introduction ........................................................................................................................................................ 82
Set the sleep timer and congure the printer to use 1 watt or less of power ........................................ 82
HP Web Jetadmin ................................................................................................................................................................... 83
Software and rmware updates .......................................................................................................................................... 84
6 Solve problems ....................................................................................................................................................................................... 85
Customer support .................................................................................................................................................................. 86
Control panel help system .................................................................................................................................................... 87
Restore factory settings ........................................................................................................................................................ 88
Introduction ........................................................................................................................................................ 88
Method one: Restore factory settings from the printer control panel ...................................................... 88
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 88
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 89
Change the “Very Low” settings ...................................................................................................................... 89
Order supplies .................................................................................................................................................... 89
Printer does not pick up paper or misfeeds ....................................................................................................................... 91
Introduction ........................................................................................................................................................ 91
The printer does not pick up paper ................................................................................................................ 91
The printer picks up multiple sheets of paper .............................................................................................. 93
Clear paper jams .................................................................................................................................................................... 97
Introduction ........................................................................................................................................................ 97
Paper jam locations ........................................................................................................................................... 97
Auto-navigation for clearing paper jams ....................................................................................................... 98
Experiencing frequent or recurring paper jams? .......................................................................................... 98
Clear paper jams in Tray 1 ............................................................................................................................... 99
Clear paper jams in Tray 2 ............................................................................................................................. 102
Clear paper jams in Tray 3 ............................................................................................................................. 104
Clear paper jams in the output bin ............................................................................................................... 108
Clear paper jams in the duplexer .................................................................................................................. 109
Clear paper jams in the 3x550-sheet trays ................................................................................................ 111
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray ...................................................... 113
Improve print quality ........................................................................................................................................................... 118
Introduction ...................................................................................................................................................... 118
Check the cartridge status ............................................................................................................................. 118
Update the printer rmware ......................................................................................................................... 119
vi ENWW
Change the print quality setting ................................................................................................................... 119
Print from a dierent software program .................................................................................................... 119
Check paper and quality settings ................................................................................................................. 119
Check grayscale and black settings ............................................................................................................. 120
Adjust color settings (Windows) ................................................................................................................... 120
Check paper and the printing environment ................................................................................................ 121
Step one: Use paper that meets HP specications ............................................................... 121
Step two: Check the environment ............................................................................................ 121
Visually inspect the cartridge ........................................................................................................................ 122
Clean the printer .............................................................................................................................................. 123
Print and interpret the Print Quality Report ........................................................................... 123
Clean the printhead .................................................................................................................... 123
Clean the rollers .......................................................................................................................... 124
Try a dierent print driver .............................................................................................................................. 124
Solve wired network problems .......................................................................................................................................... 126
Introduction ...................................................................................................................................................... 126
Poor physical connection ............................................................................................................................... 126
The computer is unable to communicate with the printer ....................................................................... 126
The printer is using incorrect link and duplex settings for the network ................................................ 127
New software programs might be causing compatibility problems ...................................................... 127
The computer or workstation might be set up incorrectly ...................................................................... 127
The printer is disabled, or other network settings are incorrect ............................................................. 127
Index ........................................................................................................................................................................................................... 129
ENWW vii
viii ENWW
1 Printer overview
●
Caution icons
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor765 or www.hp.com/support/colorpw755.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Caution icons
CAUTION: Sharp edge in close proximity.
CAUTION: Keep body parts away from moving parts.
CAUTION: Hot surface.
CAUTION: Electrical shock.
2 Chapter 1 Printer overview ENWW
Printer views
1
2
4 5
6
7
8
3
910
11
●
Printer front view
●
Printer back view and interface ports
●
Control-panel view
Printer front view
1 Left door
2 Easy-access USB printing port
3 Control panel with color touchscreen display (tilts up for easier viewing)
4 On/O button
5 Serial number and product number label
6 Output bin and output bin stop
7 Right door (access for clearing jams)
8 Duplexer
9 Tray 2
10 Front door (access to the cartridge)
11 Service uid container
ENWW Printer views 3
Printer back view and interface ports
1 2 3 4 5
6
1
2
3
4
1 Power connection
2 Formatter plate (contains the interface ports)
3 Access door to interface ports and cable lock slot
4 Multipurpose tray (Tray 1)
5 Tray 1 extension
6 Hardware integration pocket (HIP) for connecting accessories and third-party devices
The printer includes the following interface ports.
1 Host USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
2 Local area network (LAN) Ethernet (RJ-45) network port
3 Hi-Speed USB 2.0 printing port
4 Cable lock slot
4 Chapter 1 Printer overview ENWW
Control-panel view
4
6
7
5
8
2
3
1
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by selecting the Home button.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
1 Reset button Select the Reset button to clear changes, release the printer from a paused state, display the Message
Center if there are errors, and restore the default settings.
2 Sign In or Sign Out button Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
3
Information button
4
Help button
5 Current time Displays the current time.
6 Applications area Select any of the icons to open the application. Swipe the screen sideways to access more applications.
Select the Information button to access a screen that provides access to several types of printer
information. Select the following buttons on the Information screen for printer information:
● Display Language: Change the language setting for the current user session.
● Sleep Mode: Place the printer into sleep mode.
● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
● Wireless: View or change wireless connection settings (wireless accessory equipped models
only).
● Ethernet: View or change Ethernet connection settings.
● HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
Select the Help button to open the embedded help system.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
ENWW Printer views 5
7 Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
8
Home button
Select the Home button to return to the Home screen.
6 Chapter 1 Printer overview ENWW
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Touch the Settings icon to open the Settings app.
Swipe until the Settings app displays.
Scroll through the Settings app.
ENWW Printer views 7
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environment range
Technical specications
Model name
Product number
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
550-sheet paper tray
NOTE: The printer supports one optional input
accessory.
550-sheet paper tray and stand Optional Optional
3x550-sheet paper tray Optional Optional
4,000-sheet high-capacity input (HCI) tray Optional Optional
Automatic duplex printing
Connectivity 10/100/1000 Ethernet LAN connection with IPv4
and IPv6
Hi-Speed USB 2.0
Easy-access USB port for printing without a
computer and upgrading the rmware
HP Internal USB Ports Optional Optional
765dn
J7Z04A
Optional Optional
755dn
4PZ47A
HP Jetdirect 3000w NFC/Wireless Accessory for
printing from mobile devices
HP Jetdirect 2900nw Print Server Accessory for
wireless connectivity
Hardware integration pocket (HIP) for connecting
accessories and third-party devices
Memory 1.5 GB memory, expandable to 2.5 GB by adding
DIMM memory module
8 GB memory Not supported
Optional Optional
Optional Optional
Optional
Not supported
8 Chapter 1 Printer overview ENWW
Model name
765dn
755dn
Product number
HP 8 GB eMMC module Not supported
HP 128 GB eMMC module Not supported
HP Secure High Performance Hard Disk Drive (FIPS) Optional Not supported
Control-panel display
and input
Print Prints 55 pages per minute (ppm) on letter and A4
Prints 35 pages per minute (ppm) on letter and A4
Prints 75 ppm on letter and A4 size paper in General
Prints 55 ppm on letter and A4 size paper in General
Easy-access USB printing (no computer required)
Constant-view color touchscreen control panel
size paper in Professional mode.
size paper in Professional mode.
Oce mode.
Oce mode.
J7Z04A
4PZ47A
Supported operating systems
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specic Windows PCL 6, HP print drivers for OS X, and to the
software installer.
Windows: Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver. Or go to the printersupport website for this printer: www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 to
download the print driver or the software installer to install the HP print driver.
OS X: Mac computers are supported with this printer. Download HP Easy Start from 123.hp.com/PageWide to
install the HP print driver.
1. Go to 123.hp.com/PageWide.
2. Follow the steps provided to download the printer software.
Table
1-1 Supported operating systems and print drivers
Operating system Print driver installed (from the software on
the web)
Windows® XP SP3, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Notes
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features and page sizes in the print driver
are not supported.
ENWW Printer specications 9
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Windows Vista®, 32-bit
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
installed for this operating system as part of
the software installation.
installed for this operating system as part of
the software installation.
driver is installed for this operating system
as part of the software installation.
driver is installed for this operating system
as part of the software installation.
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Notes
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features and page sizes in the print
driver are not supported.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features and page sizes in
the print driver are not supported.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
10 Chapter 1 Printer overview ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
OS X 10.11 El Capitan, OS X 10.12 Sierra Download HP Easy Start from 123.hp.com/
PageWide, and then use it to install the print
driver.
Notes
NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 for HP's all-inclusive help for the
printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows OS X
● Internet connection
● Internet connection
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 400 MB of available hard-disk space
● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP ePrint app (Available for Android and iOS)
● HP ePrint software
● Google Cloud Print
● AirPrint
● Dedicated USB 1.1 or 2.0 connection or a network connection
● 1 GB of available hard-disk space
● Android Printing
● Windows 10 Printing
ENWW Printer specications 11
Printer dimensions
NOTE: These values are subject to change. For current information, go to www.hp.com/support/pwcolor765 or
www.hp.com/support/colorpw755.
Table 1-3 Dimensions for printer base model
Printer fully closed Printer fully opened
Height 462 mm (18.2 in) 534 mm (21 in)
Depth 595 mm (23.4 in) 1,027 mm (40.4 in)
Width 600 mm (23.6 in) 1530 mm (60.2 in)
Weight (with cartridge) 45.6 kg (100.5 lb)
Table 1-4 Dimensions for the 1x550-sheet paper feeder
Printer fully closed Printer fully opened
Height 117 mm (4.6 in) 117 mm (4.6 in)
Depth 520 mm (20.5 in) 685 mm (27 in)
Width 600 mm (23.6 in) 600 mm (23.6 in)
Weight (with cartridge) 9.5 kg (21 lb)
Table 1-5 Dimensions for the 1x550-sheet paper feeder with stand
Accessory fully closed Accessory fully opened
Height 436 mm (17.2 in) 436 mm (17.2 in)
Depth 520 mm (20.5 in) 685 mm (27 in)
Width 600 mm (23.6 in) 600 mm (23.6 in)
Weight 28.6 kg (63 lb)
Table 1-6 Dimensions for the 3x550-sheet paper feeder with stand
Printer fully closed Printer fully opened
Height 436 mm (17.2 in) 436 mm (17.2 in)
Depth 520 mm (20.5 in) 685 mm (27 in)
Width 600 mm (23.6 in) 600 mm (23.6 in)
Weight (with cartridge) 34 kg (75 lb)
Table 1-7 Dimensions for the 4,000-sheet HCI with stand
Accessory fully closed Accessory fully opened
Height 436 mm (17.2 in) 436 mm (17.2 in)
12 Chapter 1 Printer overview ENWW
Table 1-7 Dimensions for the 4,000-sheet HCI with stand (continued)
Accessory fully closed Accessory fully opened
Depth 520 mm (20.5 in) 685 mm (27 in)
Width 600 mm (23.6 in) 600 mm (23.6 in)
Weight 41.3 kg (91 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 for current information.
Operating environment range
Table 1-8 Operating environment range
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
ENWW Printer specications 13
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755 for HP's all-inclusive help for the
printer. Find the following support:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
14 Chapter 1 Printer overview ENWW
2 Paper trays
●
Load paper to Tray 1 (multipurpose tray)
●
Load paper to Tray 2
●
Load the 4,000-sheet high-capacity input (HCI) tray
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor765 or www.hp.com/support/colorpw755.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 15
Load paper to Tray 1 (multipurpose tray)
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper in Tray 1. The tray holds up to 100 sheets of 75 g/m2 (20
lb) paper or 14 envelopes.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1.
NOTE: To print on longer paper, such as legal-
size, pull out the Tray 1 extension.
2. Adjust the paper-width guides to the size of the
paper being used.
16 Chapter 2 Paper trays ENWW
3. Load paper in the tray. For information about how
to orient the paper, see Table 2-1 Tray 1 paper
orientation on page 17.
4. Adjust the width guides so that they touch the
paper stack, but do not bend it.
Tray 1 paper orientation
Table
2-1 Tray 1 paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing 12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K
(270x390 mm), 8K
(260x368 mm), B4 (JIS),
Legal, Ocio (8.5x13), Ocio
(216x340 mm), C4, SRA4,
RA4, Arch A, A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, A6, Japanese
Postcard (100x148 mm)
Face-down
Bottom edge leading into the printer
ENWW Load paper to Tray 1 (multipurpose tray) 17
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), 16K
(195x270 mm), 16K
(197x273 mm), B6 (JIS), 5x7,
A6, Japanese Postcard
(100x148 mm)
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K
(270x390 mm), 8K
(260x368 mm), B4 (JIS),
Legal, Ocio (8.5x13), Ocio
(216x340 mm), C4, SRA4,
RA4, Arch A, A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, A6, Japanese
Postcard (100x148 mm)
Face-down
Left side of pre-printed image leading into
the printer
Face-up
Top edge leading into the printer
A4, Letter, 16K
(197x27 3 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), 16K
(195x270 mm), 16K
(197x273 mm), B6 (JIS), 5x7,
A6, Japanese Postcard
(100x148 mm)
Face-up
Right side of pre-printed image leading into
the printer
18 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Landscape 1-sided printing 12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13),
Ocio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Statement, 5x8, Double
Japan Postcard
(148x200 mm), B6 (JIS), 5x7
4x6, 10x15 cm, A6, Japanese
Postcard (these are more
narrow than 5 in and
therefore must be fed shortedge-feed)
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13),
Ocio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Statement, 5x8, Double
Japan Postcard
(148x200 mm), B6 (JIS), 5x7
Face-down
Left side of pre-printed image leading into
the printer
Face-up
Right side of the pre-printed image leading
into the printer
4x6, 10x15 cm, A6, Japanese
Postcard (these are more
narrow than 5 in and
therefore must be fed shortedge-feed)
1-sided printing A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-down
Bottom edge leading into the printer
ENWW Load paper to Tray 1 (multipurpose tray) 19
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Prepunched Portrait 1-sided printing 12x18, 11x17, RA3, A3, 8K
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13),
Ocio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, A6,
5x8, Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, Japanese
Postcard
Face-up
Top edge leading into the printer
Face-down
Holes toward the back of the printer
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Ocio (8.5x13),
Ocio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, A6,
5x8, Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, Japanese
Postcard
Face-up
Holes toward the back of the printer
20 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Landscape 1-sided printing A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-down
Holes away from the printer
Face-up
Holes towards the printer
ENWW Load paper to Tray 1 (multipurpose tray) 21
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Copy/Print or Print
● Manage Trays
● Alternative Letterhead Mode
3. Select On.
22 Chapter 2 Paper trays ENWW
Load paper to Tray 2
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m
NOTE: The procedure to load paper for all 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-length and paper-width guides by
squeezing the blue adjustment latches and sliding
the guides to the size of the paper being used.
2
(20 lb) paper.
ENWW Load paper to Tray 2 23
3. Load paper into the tray. Check the paper to verify
Y
X
that the guides touch the stack, but do not bend it.
For information about how to orient the paper, see
Table 2-2 Tray 2 and the 550-sheet trays paper
orientation on page 25.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
6. Select the OK button to accept the detected type
and size, or select the Modify button to choose a
dierent paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
24 Chapter 2 Paper trays ENWW
Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing 11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Ocio
(8.5x13), Ocio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-down
Top edge at the left side of the tray
Face-down
Top edge at the back of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Ocio
(8.5x13), Ocio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-up
Top edge at the right side of the tray
ENWW Load paper to Tray 2 25
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Landscape 1-sided printing 11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Ocio
(8.5x13), Ocio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-up
Top edge at the back of the tray
Face-down
Top edge at the back of the tray
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-down
Top edge at the left side of the tray
26 Chapter 2 Paper trays ENWW
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter, 16K (197x273
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Ocio
(8.5x13), Ocio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-up
Top edge at the back of the tray
Face-up
Top edge at the right side of the tray
Prepunched Portrait 1-sided printing 11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Ocio
(8.5x13), Ocio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-down
Holes at the back of the tray
ENWW Load paper to Tray 2 27
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
A4, Letter, 16K (197x273
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Ocio
(8.5x13), Ocio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-down
Holes at the right side of the tray
Face-up
Holes at the back of the tray
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-up
Holes at the left side of the tray, with
the top of the form at the rear of the
printer
28 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Copy/Print or Print
● Manage Trays
● Alternative Letterhead Mode
3. Select On.
ENWW Load paper to Tray 2 29
Load the 4,000-sheet high-capacity input (HCI) tray
LTR
A4
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper in the high-capacity input tray, which is available as an
accessory for all models. The two trays hold up to 4,000 sheets of 75 g/m
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Adjust the paper-size guide to the correct position
for the paper.
2
(20 lb) paper.
30 Chapter 2 Paper trays ENWW
3. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it.
NOTE: To prevent jams, do not overll the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4. Close the tray.
5. The tray conguration message displays on the
printer control panel.
6. Select the OK button to accept the detected type
and size, or select the Modify button to choose a
dierent paper size or type.
ENWW Load the 4,000-sheet high-capacity input (HCI) tray 31
HCI paper orientation
Table 2-3 HCI paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing A4, Letter Face-down
Top edge at the back of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Landscape 1-sided printing A4, Letter Face-down
A4, Letter Face-up
Top edge at the back of the tray
Top edge at the left side of the tray
32 Chapter 2 Paper trays ENWW
Table 2-3 HCI paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Prepunched Landscape 1-sided printing A4, Letter Face-down
A4, Letter Face-up
Top edge at the right side of the tray
Holes at the left side of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
A4, Letter Face-up
Holes at the right side of the tray, with
the top of the form to the right side
ENWW Load the 4,000-sheet high-capacity input (HCI) tray 33
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
● Copy/Print or Print
● Manage Trays
● Alternative Letterhead Mode
3. Select On.
34 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes.
Tray 1 holds up to 14 envelopes, depending on envelope design and environmental conditions.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a dierent layout with dierent features than what is
described below for desktop applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote
application will download additional driver features when More settings is selected.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
NOTE: The printer does not support duplex printing on envelopes.
ENWW Load and print envelopes 35
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10, Envelope
Monarch, Envelope DL, Envelope B5,
Envelope C5 (wallet), Envelope C6
Envelope B5, Japanese Envelope Chou #3,
Envelope C5 (pocket)
Face-down
Top edge toward the back of the printer
Face-down
Bottom edge leading into the printer; top
ap open
36 Chapter 2 Paper trays ENWW
Load and print labels
Introduction
The following information describes how to print and load labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a dierent layout with dierent features than what is
described below for desktop applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote
application will download additional driver features when More settings is selected.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
ENWW Load and print labels 37
Label orientation
Tray How to load labels
Tray 1 Face-down
550-sheet trays Face-down
Bottom edge leading into the printer
Top edge at the left side of the tray
38 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the cartridges
●
Replace the service uid container
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor765 or www.hp.com/support/colorpw755.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 39
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
Supplies and accessories
Item Description
Supplies
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Cartridge
number Part number
HP 982X High Yield Black Original PageWide
Cartridge
HP 982X High Yield Cyan Original PageWide
Cartridge
HP 982X High Yield Magenta Original PageWide
Cartridge
HP 982X High Yield Yellow Original PageWide
Cartridge
HP 982A Black Original PageWide Cartridge Standard-capacity replacement black cartridge 982A T0B26A
HP 982A Cyan Original PageWide Cartridge Standard-capacity replacement cyan cartridge 982A T0B23A
HP 982A Magenta Original PageWide Cartridge Standard-capacity replacement magenta
HP 982A Yellow Original PageWide Cartridge Standard-capacity replacement yellow
Accessories
1 GB DDR3 Memory DIMM Memory upgrade kit Not applicable E5K48-67902
HP PageWide 550-sheet Paper Tray Optional input tray Not applicable A7W99A
HP PageWide 550-sheet Paper Tray and Stand Optional input tray and cabinet stand Not applicable W1B50A
HP Page Wide 3x550-sheet Paper Tray and Stand Optional input trays and stand Not applicable W1B51A
High-capacity replacement black cartridge 982X T0B30A
High-capacity replacement cyan cartridge 982X T0B27A
High-capacity replacement magenta cartridge 982X T0B28A
High-capacity replacement yellow cartridge 982X T0B29A
982A T0B24A
cartridge
982A T0B25A
cartridge
HP Page Wide 4000-sheet HCI Paper Tray and Stand Optional high-capacity input feeder and stand Not applicable W1B52A
Two-Internal USB Ports for Solutions, AA Board Optional USB ports for connecting third-party
devices
HP Secure High Performance Hard Disk Drive FIPS
Drive
Secure hard drive Not applicable B5L29-67903
Not applicable B5L28-67902
40 Chapter 3 Supplies, accessories, and parts ENWW
Item Description
Cartridge
number Part number
HP Jetdirect Wireless Print Server with NFC Wireless accessory for “touch” printing from
HP Jetdirect USB Wireless Print Server USB wireless print server accessory Not applicable J8030-61001
Maintenance/long-life consumables (LLC)
Maintenance/LLC Kit Part number Estimated life
HP PageWide Service Fluid Container W1B44A 150,000 pages
HP PageWide Printhead Wiper Kit W1B43A 150,000 pages
HP PageWide Roller Kit W1B45A 150,000 pages
1
HP Maintenance/Long Life Consumables (LLC) life specications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
The LLC life test conditions
● Print coverage: 5% evenly distributed across the page
● Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
mobile devices
Not applicable J8031-61001
1
● Media size: Letter/A4
● Media weight: 75 g/m2 (20 lb) plain media
● Job size: 4 pages
● Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
● Media narrower than Letter/A4 widths (short edge feeds equal more rotations)
● Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)
● Print jobs smaller than 4 image (smaller jobs mean more rotations)
Customer self-repair parts
The following parts are available for the printer.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
ENWW Order supplies, accessories, and parts 41
Self-replacement
Item Description
Service Fluid Container Kit Replacement service uid unit Mandatory A7W93-67081
Printhead Wiper Kit Replacement printhead wiper Mandatory A7W93-67080
Tray 2-5 Roller Kit Replacement rollers for trays 2-5 Mandatory A7W93-67082
Tray 1 Roller Kit Replacement rollers for tray 1 Optional A7W93-67039
Tray 2-5 Assembly Kit Replacement Tray 2-5 Mandatory A7X02-67006
HCI Left Tray Replacement left tray for HCI Mandatory A7W97-67008
HCI Right Tray Replacement right tray for HCI Mandatory A7W97-67012
Optional 550-sheet Table Top Feeder Replacement Tray 3 feeder Mandatory A7W99-67001
1x550-sheet Paper Feeder and Stand Replacement Tray 3 feeder and stand Mandatory W1B50-67001
1x550 Feeder Storage Bin Replacement for 1x550 feeder storage bin Mandatory A7W95-67024
options Part number
3x500-sheet Paper Feeder and Stand Replacement 3x500-sheet paper feeder and
stand
HP Page Wide 4000-sheet HCI Paper Tray and
Stand
HP Secure High Performance Hard Disk Drive
FIPS Drive
eMMC, 8 GB Disk Drive Replacement hard drive Mandatory J7Z04-67908
Control Panel Assembly Kit Replacement touchscreen control panel Mandatory 5851-7252
HIP 2 cover Replacement HIP 2 cover Mandatory G1W39-67905
USB cover Replacement easy access USB cover Mandatory J7Z04-67901
HP Jetdirect 2900nw Print Server Replacement USB wireless print server
HP Jetdirect 3000w NFC/Wireless Accessory Replacement Wireless Direct Print accessory for
HP 1 GB DDR3x32 144- Pin 800 MHz SODIMM Replacement memory DIMM Mandatory E5K48-67902
Two-Internal USB Ports for Solutions, AA Board Optional USB ports for connecting third-party
Formatter access cover Replacement for formatter cover Mandatory J7Z09-67935
Formatter access cover, lock access Lock cover plate Mandatory J7Z09-67936
Optional high-capacity input feeder and stand Mandatory W1B52-67001
Replacement secure hard drive Mandatory B5L29-67903
accessory
“touch” printing from mobile devices
devices
Mandatory W1B51-67001
Mandatory J8031-61001
Mandatory J8030-61001
Mandatory B5L28-67902
Formatter cage cover Formatter cage cover Mandatory J7Z09-67937
42 Chapter 3 Supplies, accessories, and parts ENWW
Replace the cartridges
1
●
Introduction
●
Cartridge information
●
Remove and replace the cartridges
Introduction
The following information provides details about the cartridges for the printer, and it includes instructions to
replace them.
Cartridge information
This printer indicates when the cartridge level is low, very low, or depleted.
The printer uses four colors and has a dierent cartridge for each color: yellow (Y), cyan (C), magenta (M), and
black (K).
Do not remove the cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the cartridge do not touch the gold-colored metal contacts of the cartridge.
The following illustration shows the cartridge components.
1 Metal contact. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can damage the
cartridge.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
3-1 Cartridge information
Table
ENWW Replace the cartridges 43
Item Description Cartridge
number
HP 982X High Yield Black Original PageWide
Cartridge
High-capacity replacement black cartridge 982X T0B30A
Part number
Table 3-1 Cartridge information (continued)
Item Description Cartridge
HP 982X High Yield Cyan Original PageWide
Cartridge
HP 982X High Yield Magenta Original PageWide
Cartridge
HP 982X High Yield Yellow Original PageWide
Cartridge
HP 982A Black Original PageWide Cartridge Standard-capacity replacement black cartridge 982A T0B26A
HP 982A Cyan Original PageWide Cartridge Standard-capacity replacement cyan cartridge 982A T0B23A
HP 982A Magenta Original PageWide Cartridge Standard-capacity replacement magenta
HP 982A Yellow Original PageWide Cartridge Standard-capacity replacement yellow cartridge 982A T0B25A
NOTE: High-yield cartridges contain more pigment than standard cartridges for increased page yield. For more
information, go to www.hp.com/go/learnaboutsupplies.
NOTE: Information about recycling used cartridges is in the cartridge box.
Remove and replace the cartridges
Part number
number
High-capacity replacement cyan cartridge 982X T0B27A
High-capacity replacement magenta cartridge 982X T0B28A
High-capacity replacement yellow cartridge 982X T0B29A
982A T0B24A
cartridge
1. Open the cartridge door.
44 Chapter 3 Supplies, accessories, and parts ENWW
2. Push the old cartridge inward to unlock it.
3. Grasp the edge of the old cartridge, and then pull
the cartridge straight out to remove it.
4. Remove the new cartridge from the packaging.
5. Do not touch the gold-colored metal contacts of
the cartridge. Fingerprints on the contacts can
damage the cartridge.
ENWW Replace the cartridges 45
6. Insert the new cartridge into the printer. Make sure
that the cartridge clicks rmly in place.
7. Close the cartridge door.
8. Pack the used cartridge in the box that the new
cartridge came in. See the enclosed recycling guide
for information about recycling.
HP helps you recycle your Original HP cartridges—
it’s easy and free with the HP Planet Partners
program, available in more than 50 countries/
regions around the world1).
To nd information about how to recycle used HP
cartridges, please go to www.hp.com/recycle.
1)
Program availability varies. For more information, visit www.hp.com/recycle.
46 Chapter 3 Supplies, accessories, and parts ENWW
Replace the service uid container
●
Introduction
●
Remove and replace the service uid container
Introduction
The following information provides details about the service uid container for the printer, and it includes
instructions to replace it.
The printer indicates when the service uid container is nearly full and when it is completely full. When it is
completely full, printing stops until the service uid container is replaced.
To purchase a service uid container (part number W1B44A), go to the HP Parts Store at www.hp.com/buy/parts.
NOTE: The service uid container is designed for a single use. Do not attempt to empty the service uid
container and reuse it. Doing so could lead to pigment being spilled inside the printer, which could result in
reduced print quality. After use, return the service uid container to HP’s Planet Partners program for recycling.
Remove and replace the service uid container
1. Open the left door.
2. Pull the service uid container away from the
printer.
CAUTION: When pulling out the service uid
container, avoid making direct contact with the
black cylinder to prevent pigment smear on skin or
clothes.
ENWW Replace the service uid container 47
3. On the left side of the service uid container,
release the latch that holds the unit in the
alignment track, and then remove the left side of
the unit.
4. Remove the right side from the alignment track,
and then remove the unit from the printer. Set the
unit aside, upright, on a piece of paper to prevent
spills.
5. Remove the new service uid container from its
packaging.
48 Chapter 3 Supplies, accessories, and parts ENWW
6. Insert the right end of the service uid container
into the alignment track rst.
7. Insert the left end of the service uid container into
the alignment track, and then lock the latch that
holds the unit in the track.
ENWW Replace the service uid container 49
8. Push the service uid container into the printer.
9. Close the left door.
50 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing
●
Print from the USB port
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor765 or www.hp.com/support/colorpw755.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 51
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
52 Chapter 4 Print ENWW
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
ENWW Print tasks (Windows) 53
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then touch the OK button.
54 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (Windows) 55
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
56 Chapter 4 Print ENWW
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
ENWW Print tasks (OS X) 57
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
58 Chapter 4 Print ENWW
Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●
Create a stored job (Windows)
●
Create a stored job (OS X)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
dierent software programs).
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
ENWW Store print jobs on the printer to print later or print privately 59
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (OS X)
Store jobs on the printer for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
60 Chapter 4 Print ENWW
Print a stored job
Use this procedure to print a document that is in a job storage folder on the printer.
1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.
3. Select the document, and then touch Select.
If the document is private, enter the four-digit PIN in the Password eld, and then select OK.
4. To adjust the number of copies, select the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.
5. Select Print to print the document.
Delete a stored job
You can delete documents that have been saved to when printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
●
Delete a job that is stored on the printer
●
Change the job storage limit
Delete a job that is stored on the printer
Follow these steps to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job.
5. Select the Trash button to delete the job.
If the job is private or encrypted, enter the PIN or password, and then select OK.
6. Select Delete Jobs on the conrmation prompt.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the
number of jobs that the printer can store:
1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:
● Copy/Print or Print
● Manage Stored Jobs
● Temporary Job Storage Limit
ENWW Store print jobs on the printer to print later or print privately 61
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
62 Chapter 4 Print ENWW
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct and NFC Connect and Print
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct and NFC Connect and Print
HP provides Wi-Fi Direct Print and NFC (Near Field Communication) printing for printers with a supported
HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP printers that include
a hardware-integration pocket (HIP).
Wi-Fi Direct Print and NFC connect and print enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
● Android mobile devices using the HP ePrint App or the Android embedded print solution
● PC and Mac devices using the HP ePrint Software
● Windows 10 mobile devices
For more information on wireless printing, go to www.hp.com/go/mobileprinting.
NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:
● Networking
● Wi-Fi Direct
● Status
3. Select On, and then select OK to enable wireless printing.
ENWW Mobile printing 63
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identication for HP Wi-Fi Direct printing. The
Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the
Information icon, and then selecting the Network icon or the Wireless icon.
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:
● Networking
● Wi-Fi Direct
● Wi-Fi Direct Name
3. Use the keypad to change the name in the Wi-Fi Direct Name text eld, and then select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, select the Information icon, and then select
the Network icon to display the IP address or host name.
b. From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
64 Chapter 4 Print ENWW
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oce or at locations across the globe.
● Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
● OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
ENWW Mobile printing 65
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
66 Chapter 4 Print ENWW
Print from the USB port
Introduction
This printer features easy-access USB printing, for quickly printing les without sending them from a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
● .pdf
● .prn
● .pcl
● .ps
● .cht
●
Enable the USB port for printing
●
Print USB documents
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control panel
1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus
● Copy/Print or Print
● Enable Device USB
3. Select Enabled to enable the USB port.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name
2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer
control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a There is a problem with this website’s security certicate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4. In the left menu, select Print from USB Drive Settings.
ENWW Print from the USB port 67
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, select Print.
3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then touch Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close button to close the keypad.
6. Select Print to print the document.
68 Chapter 4 Print ENWW
5 Manage the printer
●
Advanced conguration with the HP Embedded Web Server (EWS)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Software and rmware updates
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor765 or www.hp.com/support/colorpw755.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 69
Advanced conguration with the HP Embedded Web Server (EWS)
●
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
● Internet Explorer (version 8.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
70 Chapter 5 Manage the printer ENWW
Windows® 8 or greater
● Internet Explorer (version 9.x or greater)
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
OS X
● Safari (version 5.x or greater)
● Google Chrome (version 34.x or greater)
Linux
● Google Chrome (version 34.x or greater)
● Firefox (version 20.x or greater)
HP Embedded Web Server features
●
Information tab
●
General tab
●
Print tab
●
●
●
●
●
Information tab
Table
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
Job Log Shows a summary of all jobs the printer has processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Troubleshooting tab
Security tab
HP Web Services tab
Networking tab
Other Links list
5-1 HP Embedded Web Server Information tab
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 71
Table 5-1 HP Embedded Web Server Information tab (continued)
Menu Description
General tab
Table 5-2 HP Embedded Web Server General tab
Device Information Shows the printer network name, address, and model information. To customize these
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Print Upload a print-ready le from the computer to print. The printer uses the default print
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used
Menu Description
Display Settings Congure settings for sound, timeout for inactivity, clearable warnings, and continuable
Control Panel Language and Keyboard
Layouts
Alerts Set up email alerts for various printer and supplies events.
Control Panel Settings App Shows Settings app options that are available on the printer control panel.
entries, click the Device Information menu on the General tab.
settings to print the le.
view.
with the printer.
events.
Select the default language for control panel messages and the default keyboard layout for
each language.
General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information Enter information about ordering replacement cartridges. This information displays on the
supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit sleep settings that aect how much power the printer uses, the wake/sleep
time, how quickly the printer enters sleep mode, and how quickly the printer wakes up
from sleep mode.
Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
72 Chapter 5 Manage the printer ENWW
Print tab
Table 5-2 HP Embedded Web Server General tab (continued)
Menu Description
Firmware Upgrade Download and install printer rmware upgrade les.
Quota and Statistics Services Provides connection information about third-party job-statistics services.
Table 5-3 HP Embedded Web Server Print tab
Menu Description
Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
Restrict Color
(Color printers only)
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
Print Quality Congure the print quality settings, including color adjustment, image registration, and
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Manage Trays Congure settings for paper trays.
Troubleshooting tab
Table
5-4 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
allowed paper types.
Export printer information to a le that can be useful for detailed problem analysis.
Firmware Upgrade Download and install printer rmware upgrade les.
Reset Factory Settings Restore printer settings to factory defaults.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 73
Security tab
Table 5-5 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
● Congure an administrator password to restrict access to certain features on the
printer.
● Set PJL password for processing PJL commands.
● Set le system access and rmware upgrade security.
● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
● View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Congure settings for jobs that are stored on the printer hard drive.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to enable
HP Web Services to use the HP ePrint feature.
Table
5-6 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
HP JetAdvantage Access solutions that extend the capabilities of the printer
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks.
sites are added to the list, then all sites are trusted.
printer to the Internet.
74 Chapter 5 Manage the printer ENWW
Table 5-7 HP Embedded Web Server Networking tab
Menu Description
Conguration
Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Select Location Select a country/region for the printer.
Google Cloud Print
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Security
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
● Set or change the administrator password to control access to conguration
parameters.
● Request, install, and manage digital certicates on the HP Jetdirect print server.
● Limit host access to this printer through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).
Secure Communication Congure security settings.
ENWW Advanced conguration with the HP Embedded Web Server (EWS) 75
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
● Set the security management level for the HP Embedded Web Server, and control
trac over HTTP and HTTPS.
● Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and congurationmanagement protocols.
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factorydefault values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Diagnostics
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
Other Links list
NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-8 HP Embedded Web Server Other Links list
Menu Description
Product Support Connect to the support site for the printer to search for help on various topics.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
HP Instant Support Connect to the HP website to nd solutions to printer problems.
protocol.
information.
such as cartridges and paper.
76 Chapter 5 Manage the printer ENWW
Congure IP network settings
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Manually congure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
ENWW Congure IP network settings 77
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:
● Networking
● Ethernet
● TCP/IP
● IPV 4 Settings
● Cong Method
3. Select the Manual option, and then select OK.
4. Open the Manual Settings menu.
5. Select the IP Address, Subnet Mask, or Default Gateway option.
6. Touch the rst eld to open a keypad. Enter the correct digits for the eld, and then select OK.
Repeat the process for each eld to be congured.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, select Settings.
2. To enable manual conguration, open the following menus:
● Networking
● Ethernet
● TCP/IP
● IPV6 Settings
3. Select Enable, select On, and then select OK.
4. To congure the address, open the Address menu, and then touch the eld to open a keypad.
5. Use the keypad to enter the address, and then select OK.
78 Chapter 5 Manage the printer ENWW
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
● Networking
● Ethernet
● Link Speed
3. Select one of the following options:
● Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
● 10T Half: 10 megabytes per second (Mbps), half-duplex operation
● 10T Full: 10 Mbps, full-duplex operation
● 10T Auto: 10 Mbps, automatic-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Auto: 100 Mbps, automatic-duplex operation
● 1000T Full: 1000 Mbps, full-duplex operation
4. Select OK. The printer turns o and then on.
ENWW Congure IP network settings 79
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Security statements
●
Assign an administrator password
●
IP Security
●
Lock the formatter
●
Encryption support: HP High Performance Secure Hard Disks
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the
Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
80 Chapter 5 Manage the printer ENWW
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, select Sign Out when you have nished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network trac to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality.
Follow these steps to congure the disk in the HP Embedded Web Server:
1. From the Home screen on the printer control panel, select the Information icon, and then select the
Network icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the Security tab.
4. Open the Protect Stored Data menu.
5. Congure the desired options and then click Apply.
ENWW Printer security features 81
Energy-conservation settings
Introduction
●
Set the sleep timer and congure the printer to use 1 watt or less of power
Congure sleep settings to reduce power usage when the printer is idle.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:
● General
● Energy Settings
● Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5. Select Done to save the settings.
82 Chapter 5 Manage the printer ENWW
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go
to www.hp.com/go/webjetadmin for more information.
ENWW HP Web Jetadmin 83
Software and rmware updates
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware. Download the most recent rmware update le from the web:
Go to www.hp.com/support/pwcolor765 or www.hp.com/support/colorpw755. Click Software and Drivers.
84 Chapter 5 Manage the printer ENWW
6 Solve problems
●
Customer support
●
Control panel help system
●
Restore factory settings
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Solve wired network problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolor765 or www.hp.com/support/colorpw755.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 85
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Get 24-hour Internet support, and download software utilities and
drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
www.hp.com/support/pwcolor765 or www.hp.com/support/
colorpw755
86 Chapter 6 Solve problems ENWW
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 87
Restore factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network conguration settings.
Method one: Restore factory settings from the printer control panel
1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2. Open the following menus:
● General
● Reset Factory Settings
3. Touch Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only)
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Information icon, and then touch the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
88 Chapter 6 Solve problems ENWW
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.
Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does
not need to be replaced now.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The
cartridge does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status
Page or the HP Embedded Web Server (EWS) for the status.
NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink
system and install genuine HP (or compatible) cartridges.
NOTE: This printer is designed for ink cartridges to be used until they are empty. Relling cartridges prior to
depletion may cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible)
to continue printing.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new cartridge.
1. From the Home screen on the printer control panel, select Settings.
2. Open the following menus:
● Manage Supplies
● Very Low Behavior
● Black Cartridge or Color Cartridges
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
● Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
● Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Order supplies
Order supplies and paper
threshold.
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
www.hp.com/go/suresupply
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 89
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
90 Chapter 6 Solve problems ENWW
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The printer does not pick up paper
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The printer picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Printer does not pick up paper or misfeeds 91
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
92 Chapter 6 Solve problems ENWW
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